448 Customer service management jobs

Assessment and Reconnection Workers

North West London

£39,333 - £43,223 

Do you want to work in a role where no day is the same and make a real difference to the lives of people experiencing homelessness in London? 

The St Mungo’s Pan London Rough Sleeping Team (No Second Night Out) provide a rapid response service, intervening to ensure no one needs to sleep rough, our work is ongoing.

As an Assessment and Reconnection Worker, you will: 

• Be part of a busy team environment working closely with people new to, or at risk of rough sleeping.
• Provide a personalised case management service to clients, turning assessment recommendations into practical action plans which fully involve the client.
• Build and maintain effective relationships to support clients throughout their recovery.
• Develop a knowledge of relevant legislation such as welfare benefit and housing legislation.
• Work on the weekly 24/7 rota including weekends and bank holidays, in Mixed Shift roles (Including - early and late day shifts and night shifts).

About you

We are always on the lookout for enthusiastic people to join us. If you have a genuine desire to support people to transform their lives then this could be the role for you, you don’t need to have direct experience to succeed in these roles, but should demonstrate the below:

• If you have good interpersonal and listening skills, patience and resilience and the ability to adapt to new situations we will provide you with the rest through our training and development programs where you will develop the skills to provide high-quality person-centred support to clients.
• Good organisation and prioritisation skills, with the ability to manage a varied workload including admin tasks, record keeping and client work.
• If you have a good understanding of the complex issues faced by homeless people, the ability to manage complex behaviours and work with people who are facing a difficult personal or emotional situation, we encourage you to apply!

NSNO is the largest assessment service commissioned in the UK for people experiencing rough sleeping. St Mungo’s have been delivering this innovate service since 2011, the team continue to use their expert knowledge, learning and proven success as part of the Pan London Rough Sleeping Service to provide a rapid response, and intervention to ensure no one needs to sleep rough.   

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups. 

Closing date: 10 am on 29th September 2026

Interview and assessments on: 8th - 12th October 2026

Role Overview:
The Talent Set are delighted to partner with the client on a fantastic Sales Executive role. This position involves driving membership growth for a prominent industry organisation through proactive outreach, relationship building, and sales activity, all supported by comprehensive training within a collaborative environment.

Key Responsibilities:

• Identify and qualify potential membership prospects through inbound and outbound communication.
• Manage sales enquiries, nurture leads, and guide applicants through the membership application process.
• Develop and deliver tailored proposals to meet individual customer needs.
• Maintain accurate CRM records, tracking all sales activities and customer interactions.
• Meet or exceed individual sales targets by converting interest into memberships.
• Represent the organisation at industry events, exhibitions, and networking opportunities.
• Keep informed about the full range of membership products and industry competitors.
• Provide exceptional customer experience throughout the sales journey.
• Prepare regular sales reports and updates in accordance with organizational procedures.
• Ensure compliance with data protection policies and relevant legislation.
• Collaborate with colleagues and participate in ongoing training to enhance sales skills and product knowledge.

Person Specification:

• Proven experience in sales, particularly with membership or service subscriptions, ideally with CRM systems such as Microsoft Dynamics.
• Skilled in initiating cold calls and following up on warm leads with a customer-focused approach.
• Excellent written and verbal communication skills, with a friendly and professional telephone manner.
• Ability to build strong relationships and demonstrate good questioning and listening skills.
• Organised, with effective time management and prioritisation capabilities in a fast-paced environment.
• Self-motivated, results-oriented, and comfortable working both independently and within a team.
• A keen willingness to learn about industry products, market trends, and the organisation’s services.

What’s on Offer:

• Salary: £35,000 pro-rata
• Location: London – Hybrid
• Contract: 6 months

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Shop Manager

£25,172.40 a year

Dartford, DA1 1BZ

Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail experience and are looking for the next step in your career?

If you answered yes to these then we have the perfect opportunity for you.

The role

Permanent, 35 hours a week.

Scope's Dartford shop - 26 High Street, Dartford, DA1 1BZ

Please note that successful candidates will be subject to an enhanced DBS check.

We welcome all applications by 11:59pm GMT 23rd September 2026

As Shop Manager of Scope’s Dartford shop, you’ll have the autonomy to run the shop with creativity and flair. Every day is different.

In this role, you’ll lead a team of paid colleagues and volunteers, offering clear guidance, encouragement, and development. Using your experience and management skills, you’ll help grow sales while making sure every customer and donor enjoys a welcoming and inclusive shop experience. In this role you will:

• Ensure shop sales performance is maximised, actively seeking ways to improve the shop’s performance on a continuous basis.

• Manage all aspects of stock collection and preparation; ensuring that stock processing levels are sufficient to achieve required shop floor density, encouraging stock donations at all times. Also support our online selling with identifying suitable items and listing on online selling platforms

• Recruit, manage and develop paid colleagues and volunteers within Scope’s HR and operational policies and procedures and build a strong team

• Work collaboratively with the Assistant Shop Manager

About you

We’re looking for someone who has:

• Previous experience as either a Retail Shop Manager, Assistant Manager, or a Supervisor looking to step up, ideally in retail or charity shops.

• Commercially aware and able to spot opportunities

• Be able to lead and support people

• Customer-focused, with a can-do attitude

• A team player with strong work ethic

• Accurate and detail-oriented

• IT literate and numeracy skills

We welcome applications from people with lived experience of disability and from all backgrounds.

Please include examples in your application that show how your skills, experience, and values match the person specification in the job description.

We also ask you to share how you support Scope’s values and contribute to our goal of creating a fair and equal future for disabled people.

Working in Our Shops

Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope’s mission of achieving equality for disabled people and their families.

Shop Hours

Scope shops are open every day. Some weekend and Bank Holiday cover is needed.

Full-time: 35 hours per week, five days out of seven

Part-time: Weekly hours on a seven-day rota

Additional information

In line with UK legislation, we are only able to accept applications from individuals aged 18 or over. This is because the role may involve working alone in the shop without other staff present.

You must be eligible to work in the UK to apply for this vacancy. Scope is not able to offer visa sponsorship.

Anonymised applications

We use an anonymised application process to support our commitment to equality, diversity and inclusion.

All applicants must submit an anonymised CV and complete a short online application form.

Our values

Pioneering, Courageous, Connected, Open, Fair.

We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.

Our promise to disabled people

We are proud to be a charity that stands for disability equality. We welcome applications from disabled people and anyone with an impairment, condition, or access need. We want our team to reflect the communities we serve.

As a Disability Confident Leader, we promise to offer an interview to all disabled applicants who meet the essential requirements for the job. To do this, tick the box in your application to say you are applying under the Offer an Interview Scheme (this used to be called the Guaranteed Interview Scheme).

If you need any changes or support during the recruitment process, please email us via our website.

You can also find more details about asking for adjustments at interview on our website.

Important to know

You must meet all the essential requirements listed in the job description.

If lots of people apply, we may need to limit interviews to a fair number of disabled applicants who best meet the criteria.

Equality, Diversity and Inclusion (EDI)

EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Benefits

• 35 days holiday

• Pay progression at 6 months and 2 years

• Company pension

• Excellent training and career development

• Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)

• Wellbeing incentives, discounted gym membership, cycle-to-work scheme, and more

• Long service awards and employee recognition awards

One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable.

How to apply

Please visit our website via the link and apply online

We are Living Streets, the UK charity for everyday walking.

We want to create a nation where walking is the natural choice for everyday, local journeys; free from congested roads and pollution, reducing the risk of preventable illnesses and social isolation. We want to achieve a better walking environment and to inspire people of all generations to walk and wheel more.

We’re looking for an organised and customer-focused Commercial Assistant to join our Development and Delivery department.

You will support Living Streets Services Ltd – our trading subsidiary and successful social enterprise – helping to deliver products and services including WOW – the walk to school challenge, Walk to School Week and Little Feet.

This is a varied role combining administration, customer service and sales support. You will process orders, respond to enquiries, maintain accurate records, and work with customers, suppliers and colleagues to resolve issues. Your work will help us provide excellent service, while contributing to the efficiency and financial success of our trading activity.

What you’ll do:

·Process customer orders accurately and coordinate fulfilment and invoicing.

·Respond to enquiries from schools, local authorities, project coordinators and other customers by telephone and email.

·Investigate and help resolve order, product and delivery issues.

·Maintain accurate sales, purchasing, stock and customer records.

·Monitor stock levels and support relationships with key suppliers.

·Prepare quotations and respond to sales enquiries.

·Support new and existing customer accounts and maintain database records.

·Assist schools using the WOW Travel Tracker platform and other digital products.

·Support the delivery of engagement and evaluation activities, including our annual design  competition.

·Help coordinate outreach events and tender submissions.

·Provide general administrative support, including taking minutes at quarterly board meetings.

What we’re looking for:

·Experience of providing administrative, customer-service or operational support.

·Experience of responding to enquiries by telephone and email.

·Experience of supporting sales activity, such as preparing quotations or processing orders.

·Strong organisational skills and the ability to manage competing priorities.

·Clear and professional written and verbal communication skills.

·Accuracy and close attention to detail.

·Confidence using CRM systems and Microsoft Office or equivalent workplace software.

·A practical approach to solving routine problems and knowing when to escalate an issue.

·The ability to work independently and collaboratively.

·A helpful, professional and customer-focused approach.

·A commitment to Living Streets’ purpose and to equity, diversity and inclusion.

Living Streets is committed to being an equal opportunities employer and welcomes applications from people of all backgrounds and experiences.

Closing date: 30/09/2026 (11:59 PM)

Interviews: 08/10/2026 – 09/10/2026

Waltham Forest CVS is the borough's independent infrastructure body for the voluntary, community, faith and social enterprise sector. We help local organisations to be well run, well funded and well connected, and we represent the sector's voice to the council, the NHS and other partners.

We are a small team doing a lot. In any given week we might be helping a new group get its governance right, running a network meeting, making the case for the sector with the council, or getting a grant out of the door. That range is what makes the work interesting. It also means the administration has to be solid, because when it isn't, everything else slows down.

This is a hands-on role supporting the Chief Executive and, through her, the rest of the team. You will manage the diary and the inboxes, service our board and sub-committee meetings and take the minutes, keep records and systems in order, help with events and training, and handle the day-to-day office and finance administration. You will be the first voice a lot of people hear when they get in touch with us.

We are looking for someone organised and accurate, who can juggle competing demands and finish things without being chased. You will need sound judgement and real discretion — you will see confidential material — and a straightforward, approachable manner with everyone from a volunteer running a lunch club to a council director. Experience in the charity, private or public sector is welcome but not essential. What matters is that you can run a busy office well and want to do it somewhere the work means something.

Following the successful set up of THINK Recruitment, we are looking for a Senior Recruitment Consultant to lead THINK Recruitment to provide capacity and focus in the right areas to generate future growth.

This is a role with a real opportunity to take ownership and make a visible contribution to THINK’s growth. You’ll have responsibility for developing client relationships, winning and delivering recruitment and interim assignments, building our candidate networks and representing THINK externally. There’s also scope to shape how we develop our presence in the fundraising recruitment market through thought leadership, events and partnerships.

For someone who is ambitious and enjoys the commercial side of recruitment, there’s plenty of room to grow. You’ll work closely with the wider THINK team and have the opportunity to build strong relationships with senior clients, develop your market knowledge and take ownership of areas of the business.

It is essential the successful candidate has experience delivering recruitment campaigns, ideally within the third sector. Experience in fundraising or supporting fundraising recruitment would also be helpful. THINK Recruitment places high value on ethical and accessible recruitment practise, so a commitment to running inclusive recruitment campaigns is also key.

To apply, please download the Candidate Pack and send your CV to THINK to express interest. A member of our team will be in touch with the next steps of the process. 

Interviews are expected to be two rounds: 

· Stage 1 interviews (virtual): W/C 19th October 2026

· Stage 2 interviews (potentially in person): Monday 26th or Wednesday 28th October 2026

Smile Train is the world’s largest cleft-focused organisation, supporting life-changing surgery and comprehensive cleft care for children and adults globally. Through its unique local model, Smile Train has supported more than 2 million surgeries and works with medical partners across 75+ countries to deliver sustainable, high-quality care.

The UK plays a vital role within this global organisation, contributing significant income, insight and strategic input. The UK programme is performing strongly, with income expected to reach c.£14–15m this year, underpinned by a successful individual giving and legacy programme.

Smile Train is now entering its next phase of growth in the UK, with a clear opportunity to build and strengthen high-value income, particularly across major donors and mid-value giving. 

Reporting to and working closely with the Director of UK Fundraising, you will manage a portfolio of donors and prospects, with significant opportunity to deepen relationships and grow supporters into higher-value philanthropy over time. This will be a hands-on, relationship-led role focused on building meaningful engagement and delivering long-term income growth.

This role offers an ambitious, skilled relationship developer the opportunity to build and grow Smile Train UK's major donor programme as part of its new five-year strategy, with strong organisational investment in philanthropy.

Working closely with a highly experienced and collaborative Director of UK Fundraising and broader fundraising team, you will contribute to developing ways of working, testing engagement strategies, tailoring the compelling case for support and working closely with colleagues in the UK and globally.

As Philanthropy Manager, you will:

• Manage and develop a portfolio of c.120–150 donors and prospects, primarily giving at mid-value level (up to c.£5k) with significant headroom for growth
• Build strong, long-term relationships with supporters through tailored cultivation, solicitation and stewardship
• Identify and engage new prospects, developing a sustainable pipeline of future high-value donors
• Develop and deliver individual engagement plans to retain and upgrade donors over time
• Prepare high-quality proposals, reports and communications to support donor engagement
• Support the development of Smile Train’s high-value case for support and fundraising approach in the UK
• Work closely with the Director of UK Fundraising and global colleagues to align activity and maximise opportunities
• Contribute to events, donor visits and wider engagement activity
• Maintain accurate records and support effective pipeline and performance management

Essential skills and experience:

• Experience of relationship fundraising, with exposure to major donors or mid-value giving. Other relationship-driven fundraising experience will be considered, for instance with trusts and foundations or corporate partnerships, where you can evidence income generation via relationship-building with HNWIs or purse-string holders.
• A track record of generating substantial income and securing 5-figure or higher gifts
• Confidence in managing a portfolio and delivering personalised donor engagement
• Strong written and verbal communication skills, including the ability to develop compelling proposals
• A proactive, organised and hands-on approach, with the ability to manage multiple priorities
• The ability to work both independently and collaboratively within a team

Desirable:

• Experience of working within a developing or growing high-value fundraising programme
• Exposure to international development, global health or a similarly mission-led environment
• Knowledge and use of Salesforce CRM
• Experience working within a global or matrix organisation

Smile Train UK offer an excellent employee benefits package, which includes:

• 28 days annual leave plus bank holidays
• Private Medical Insurance
• Life Assurance
• Income Protection
• Up to 7 days paid sick leave per year
• “Sunshine Fridays” early Friday finish across summer months

Trusts & Grants Manager

We are seeking an experienced Trusts & Grants fundraiser to develop high-value relationships, grow a strong funding pipeline and secure significant income.

Salary: Circa £41,300 per annum + London weighting where applicable
Location: Home-based, UK nationwide
Hours: 35 hours per week
Contract: Permanent
Closing date: 23rd September 2026 – CV’s will be reviewed on a rolling basis

About the role

This is an exciting opportunity for an experienced Trusts & Grants fundraiser who enjoys both developing new opportunities and building strong, long-term relationships with funders.

Working within a High Value Engagement team, you will focus primarily on trusts and statutory funders with the potential to give £50,000+ per year, alongside managing a smaller portfolio of trusts giving below this level.

A key part of the role will be identifying and cultivating new prospects, strengthening the funding pipeline and developing relationships that lead to significant and recurring support. You will bring tenacity, curiosity and strong relationship-building skills, with the ambition to secure six-figure gifts.

Key responsibilities will include:

• Identifying and developing new 5-, 6- and 7-figure funding opportunities
• Researching trusts, foundations and statutory funders to build a strong prospect pipeline
• Developing compelling, high-quality funding applications and proposals
• Building and maintaining excellent relationships with existing and prospective funders
• Managing funded projects and producing high-quality narrative and financial reports
• Working closely with colleagues across the organisation to develop strong funding propositions
• Delivering excellent stewardship and finding engaging ways to keep supporters connected
• Contributing to donor events and representing the organisation externally
• Managing accurate donor and financial information through the CRM system

Regular travel may occasionally be required for team meetings, stakeholder meetings and conferences.

About you

You will have experience of trust and statutory fundraising within the charity sector and a proven track record of securing five-figure or higher gifts.

You will be confident researching and approaching new funders, developing relationships and turning opportunities into sustainable income.

An excellent communicator and persuasive writer, you will be able to take complex information and turn it into clear, compelling proposals. You will also be organised, target-driven and comfortable managing your own workload while collaborating with colleagues at all levels.

Experience of CRM databases, prospect research and grant management will also be important.

About the organisation

You will be joining a leading UK charity working to create lasting change for people affected by a life-changing health condition.

This is an opportunity to use your fundraising expertise within an established High Value Engagement team, helping to secure significant funding that enables vital services, support and wider charitable work to continue and grow.

Other roles you may have experience of could include: Trusts Manager, Trusts Fundraising Manager, Trusts and Foundations Manager, Grants Manager, Senior Trusts Fundraiser, Trusts & Statutory Fundraising Manager, High Value Fundraising Manager, Institutional Funding Manager or Senior Fundraising Manager.

Job Title:  Fundraising & Income Generation Manager

Reporting to:  Head of Trent Bridge Community Trust

Contract type: Fulltime 35 hours/week

Salary: £35,000 - £40,000 per annum plus bonus

Start date: 1st November 2026

Trent Bridge Community Trust is the charitable arm of Nottinghamshire County Cricket Club. Since 2008, we’ve used the power of cricket to connect communities, improve wellbeing, and create life-changing opportunities across Nottinghamshire.

Following our transition to charitable status, we are entering an exciting phase of growth and ambition. Our new Fundraising Strategy (2027–2030) sets a bold target to diversify income, increase sustainability, and expand our impact—especially for disadvantaged communities.

To help us achieve this, we are now looking for a Fundraising & Income Generation Manager to lead our income growth.

This is a new and pivotal role within the Trust, responsible for delivering an ambitious fundraising strategy to secure over £545,000 across three years, contributing to a wider £800,000 long term income vision.

You will lead on building diverse and sustainable income streams, helping us:

• Expand community and cricket programmes across the county
• Increase participation, especially among underrepresented groups
• Sustain vital health and wellbeing projects
• Strengthen our long-term financial resilience

If you have a proven track record in fundraising and income generation, have experience across multiple streams (grants, corporate, events or individual giving), skilled in developing pipelines and achieving financial targets, this is the challenge you are looking for!

If you are committed to making a difference in communities, are motivated by impact, inclusion and opportunity and excited about the power of sport in transforming lives then we want you on our team!

Why should you join us?

Be part of an organisation with strong community impact and heritage, help shape and lead a new fundraising function from the ground up and play a key role in building long – term sustainability and growth.

ROLE PROFILE

1. RELEVANT GENERAL OBJECTIVES

The Fundraising & Income Generation Manager will lead the delivery of the Trent Bridge Community Trust’s three-year Fundraising Strategy (2027-2030), securing a minimum of £545,000 (within a wider £800,000 long term ambition).

The roles aim is to:

· Build financial sustainability and resilience

· Reduce reliance on restricted and short-term funding

· Increase unrestricted income and diversified revenue streams

· Enable delivery of key programmes that improve health, wellbeing, and community participation through cricket

2. SPECIFIC ROLE RESPONSIBILITY

A. STRATEGIC FUNDRAISING LEADERSHIP

• Lead the implementation and delivery of the fundraising strategy and income action plan.
• Develop and manage a rolling 12–24 month fundraising pipeline.
• Set and monitor annual and quarterly income targets.
• Establish systems, processes and KPI dashboards to track performance.
• Identify new income opportunities aligned to Trust priorities.

B. INCOME GENERATION

Corporate Partnerships & Sponsorship

• Design and deliver tiered corporate partnership packages.
• Identify and secure new business partnerships across Nottinghamshire and the region.
• Develop programme, event and apprenticeship sponsorship opportunities
• Steward and grow existing partners (e.g. Tweezerman, Vertu, Russell Scanlan)
• Work closely with the club’s Commercial team to identify potential corporate/commercial partnerships.

Grants & Trusts

• Develop and manage a structured grant pipeline calendar.
• Write high-quality funding applications to Local Authorities, Charitable Trusts & Foundations, Government and statutory funders.
• Prioritise multi-year and unrestricted funding bids.
• Maintain and grow relationships with existing funders.

Donations & Individual Giving

• Develop a regular giving programme (yearly, multi years, monthly donors)
• Launch and manage digital fundraising campaigns (e.g. JustGiving)
• Grow and segment the supporter/membership database.
• Introduce targeted community appeals linked to community programmes.
• Establish a Patron’s programmes targeting high net worth members.

Fundraising Events

• Lead delivery of flagship events such as Charity Zipwire, Golf Day and Charity Auction.
• Develop and deliver new fundraising events.
• Maximise income through sponsorship and participation growth.

C. PROGRAMME & IMPACT ALIGNMENT

• Work with Managers to ensure all funding aligns to:
  • Volunteer growth (diverse and female volunteers)
  • Expansion of programmes into North Nottinghamshire
  • Apprenticeships and employability pathways
  • Health & wellbeing programmes
• Translate programme outcomes into compelling funding cases, social impact stories and social return on investment.

D. FINANCIAL SUSTAINABILITY & PLANNING

• Increase proportion of unrestricted income and multi-year funding agreements.
• Support annual budget planning and income forecasting.
• Monitor income vs expenditure alongside Managers and Trust Board.
• Contribute to achieving £300,000 reserves target.

E. STAKEHOLDER & RELATIONSHIP MANAGEMENT

• Build strong relationships with Funders and partners, corporate sponsors, Donors and supporters.
• Develop structured stewardship plans.
• Support the production of an impact report, case studies and funder updates.
• Support Trustees in fundraising activity and engagement.

F. PERFORMANCE & REPORTING

• Track and report on KPIs, including income secured vs targets, Application success rates, donor and partner growth.
• Provide quarterly reports to the Trust Board.
• Contribute to the annual review in February.
• Continuously refine approaches based on performance data.

G. SYSTEMS & INFRASTRUCTURE

• Lead the development and implementation of a CRM/fundraising database, Income tracking systems, fundraising processes and policies.
• Maintain a risk register of funding opportunities and contracts.

 

3. KEY PERFORMANCE INDICATORS

• Minimum of £545,000 secured over three years
• Annual income targets achieved (Breakdown shown in table below)
  • Year 1: £154,000
  • Year 2: £167,000
  • Year 3: £222,000
• Generate an increase in the proportion of unrestricted income
• Growth in corporate partnerships and individual donors
• Strong, active fundraising pipeline (12–24 months ahead)
• Measurable contribution to volunteer growth, programme expansion and new apprenticeship roles through the income generated.
• Improved financial resilience and reduced dependency on NCCC and ECB funding

PERSON SPECIFICATION

ESSENTIAL

• 3-5 years proven track record in fundraising and income generation
• Success in securing funding from multiple streams:
o Grants & trusts
o Corporate partnerships
o Events and individual giving
• Experience managing fundraising pipelines and targets
• Experience of developing and managing strategic partnerships that deliver measurable outcomes
• Exceptional skills in bid writing and grant applications
• Strong understanding of funding landscapes
• Excellent relationship management and networking skills, with the ability to influence and engage a wide range of stakeholders
• Strategic thinking with strong delivery focus
• Strong competency in budgeting, forecasting and reporting
• Ability to analyse data and drive performance
• Knowledge of fundraising compliance and best practice
• Commercial awareness
• Degree or equivalent in business, marketing or communications

• Ability to think strategically
• Passion for community impact and social change
• Passion for community sport and increasing participation, particularly underrepresented groups
• Entrepreneurial and proactive mindset
• Highly organised and results-driven
• Collaborative team player
• Resilient and adaptable in a changing funding environment
• Collaborative mindset with ability to work across teams and organisations
• Ability to travel independently between sites

DESIRABLE

• Experience in charity, sport, or community sector
• Good at building long-lasting relationships with key stakeholders
• Knowledge of non-profit governance and structure
• Introductory Certificate in Fundraising
• Certified Fund-Raising Executive (CFRE)
• Specialized training from the Chartered Institute of Fundraising

MEMBERSHIP RELATIONS EXECUTIVE

Based: Bloomsbury, Central London

Salary: £26-30,000 PA Dependent on Experience

BACKGROUND AND PURPOSES OF THIS ROLE

The BioIndustry Association is the UK’s trade and membership organisation for biotech and innovative life sciences.  With 600+ members and a full programme of advocacy and connecting people across the sector - through committees, communities, publications, campaigns, online and in-person events – the opportunities for organisations keen to support the sector and connect with companies are significant.

With the growth of our membership and activities, we have had a strong focus on member relationship management and retention, with a growing need to help service the membership and assist them in utilising the benefits.

We are now looking for a membership relations executive who understands our ethos and the value of excellent customer relations to help service, engage and maintain close connections with our membership.

DUTIES AND RESPONSIBILITIES

Member Support

• Support the Associate Director for Membership and Business Development & the Senior Membership and Business Development Manager in building and maintaining relationships with BIA members
• To form effective connections with key personnel at member organisations to encourage engagement, event attendance, wider use of benefits and participation in BIA business solutions programme
• Gain a strong understanding of all BIA activities/initiatives in order to present the benefits and opportunities of BIA membership to potential and existing members in a professional manner
• To provide administrative support to BD and Membership function
• To work closely with the wider BIA team to deliver the overall membership strategy
• To support in coordinating email responses to new and existing member enquiries
• Work with wider team to ensure that lead capture through all channels (website, online communications, printed collateral, events, networking etc.) is comprehensive and provides the information necessary for effective follow up
• Work with contacts at our business solutions partner programmes to develop these schemes further – maximising membership benefit and income for BIA

Retention and renewals

• Assist in member retention calls/meetings
• Work with the wider team to design engagement campaigns and target existing members informing them of latest benefits
• Work with Membership team to ensure any issues with renewing members are addressed promptly and to a satisfactory conclusion

Events and networking

• Attend relevant industry and BIA events (UK & overseas) to network and to promote the benefits of BIA membership and build a professional network of contacts. This will include occasional evening and weekend work.
• Regular visits to BIA members offices and external events throughout the UK where appropriate

Maintaining accurate records on the CRM

• Work with Membership team to monitor and keep membership data up to date at all times

KNOWLEDGE, SKILLS AND EXPERIENCE

Essential Demonstrable Skills:

•  Excellent customer service skills
• Professional and clear communicator
• Efficient and confident networker
• Strong desire to work for a mission driven and purposeful organisation
• Personable, conscientious and willing to adapt and be flexible
• Ability to grasp and convey a membership/service/NFP based offering
• Professionalism and ability to confidently liaise with decision makers
• Strong attention to detail and ability to multitask
• Excellent presentation and written communications
• Experience in using all standard Microsoft programmes
• A self-starter who can work independently and as part of a team
• Proven ability to get to grips with complex subject areas quickly
• Experience of using CRM databases in relation to contact management or sales leads
• Degree-level education or equivalent

Desirable Skills:

• Ideally 1- 2 years’ experience from a similar membership relationship role  
• Experience of using Microsoft Dynamics for contact management
• Experience working within a not-for-profit/trade association
• Life science background (ideal, not necessity)

WORKING FOR THE BIA

Building a thriving, diverse workplace is a priority across all industries. The BIA is committed to providing a fair and equitable working environment, to attract and nurture people from all backgrounds. We value the individuality and diversity that employees bring to the company throughout our activities.

WORKING PATTERN

We are currently working in a hybrid pattern, whereby we work 3 days in the office and 2 from home. If the successful candidate is located within 40 miles of the London office, we expect them to adhere to this pattern.

HOW TO APPLY

Interested candidates are invited to submit their resume/CV and a cover letter detailing their relevant experience, with reference to the job description, outlining their approach to the role.

Please note that all offers of employment are subject to two satisfactory references and proof of eligibility to work in the UK. Applications written using an AI generator will not be accepted.

Deadline for applications is Wednesday 30th September 2026 at 9am. There may be an accelerated recruitment process, so interested applicants are strongly encouraged to apply as soon as possible ahead of this closing date.

Initial interviews will take place during week(s) of 5th October, dependent on availability. We are committed to providing equal opportunities and creating an accessible workplace. If you require any reasonable accommodations during the application, interview or assessment process, please let us know when you apply.

Interim Team Manager

Temporary Contract | 3-6 Months | ASAP Start
London | Field Based (4 Days per Week)
£19.23 - £20.88 per hour

I am currently recruiting for an experienced Interim Team Manager to join a well-established national charity on an initial 3-6 month temporary contract.
This is a hands-on management role supporting a face-to-face fundraising team across multiple London locations. The successful candidate will spend the majority of their time in the field, providing visible leadership, coaching and support to frontline staff who act as ambassadors for the charity.

This role would suit an experienced people manager who enjoys leading customer-facing teams, developing individuals and ensuring high standards of professionalism and supporter engagement are maintained.

The Role

• Spend approximately 3-4 days per week visiting teams across London sites and 1 day undertaking administrative duties
• Lead, motivate and support a field-based face-to-face fundraising team
• Provide coaching, mentoring and performance support to ensure team members are successful in their roles
• Handle challenging situations confidently and appropriately, taking action when needed
• Ensure policies, processes and governance requirements are followed consistently
• Promote a positive and supportive team culture
• Represent the organisation's values and ensure the team delivers a positive experience to supporters

About You

• Proven experience managing and developing teams within a customer-facing environment
• Strong people management, coaching and leadership skills
• Comfortable working across multiple locations and travelling throughout London on a regular basis
• Experience dealing with performance, wellbeing and employee relations matters
• Able to follow and implement policies, procedures and governance requirements
• Confident making decisions and addressing challenging situations professionally

Previous experience within face-to-face fundraising would be beneficial but is not essential. We are particularly interested in hearing from candidates who have successfully led frontline, customer service, membership, retail, outreach or other field-based teams.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Job Title: School and Volunteer Administrator

Contract: Permanent

Hours: 21 hours per week

Salary: £14,790 per annum (£24,650 FTE)

Location: Hybrid with Homebased considered.

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About Coram Beanstalk

Coram Beanstalk wants a future where every child becomes a reader.

We enable people to give children positive experiences of reading through the wider support they need to switch on to reading, learn to read and become confident, independent readers.

We manage volunteers as part of our core business: one to one reading support in primary schools.We also deliver early years and secondary programmes, and training and support to parents/carers, school communities and other organisations. We generate income from these customers and a range of fundraising sources.

Operating within the Coram Group, Coram Beanstalk has a small and dynamic staff team, with the Salesforce system sitting at the heart of all our activities.

About the role

We are seeking a friendly, confident person who can work under their own initiative and is looking to establish or further their career in administration. You would be working in a suitable home working environment, regularly connecting online with the administration team to ensure our volunteers and school partners receive a positive and helpful response to their enquiries and maintain efficiency and data integrity through our onboarding processes.

You will work closely with our support team and trainers to ensure that our volunteer and school customer journeys run efficiently and help raise awareness in local communities.

Day to day you will process safeguarding checks and support new volunteers to progress smoothly through our training journey, often interacting via online calls. You will manage incoming enquiries via phone and email and support the wider remotely based team with administrative tasks. Use of Salesforce is integral to the role, with accurate records enabling us to provide a high level of customer service.

The Coram Beanstalk team is friendly and welcoming, everyone will help you to both settle in and thrive within your role working for a cause you care about.

To apply for this role, please click on the 'apply now' button below to complete the application. Please note, we reserve the right to close this advertisement early if we receive a suitable amount of high quality applicants to take forward to interview prior to the closing date.

Closing date: 5th October 2026

Interview date:TBC via Zoom

Expected start date: 1st December 2026

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We will prioritise applicants within reach of the Coram Campus to support office-based duties, if we do not secure a suitable match, we will consider applicants from anywhere in England. Please indicate your location and travel time to campus within your statement.

Oversees applicants are not eligible for this role.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

You’ll be at the helm of a busy, welcoming centre that brings residential stays, day visits, camping and outdoor activities to guiding groups, schools, youth groups, corporate teams, families and friends. That variety is part of what makes the role so rewarding. No two days look the same, and that’s exactly the point.
This is a senior role with real scope and real responsibility. You’ll lead a team, set the tone for high standards across the site, manage the practical realities of running a working centre, and help shape its future direction in line with Girlguiding Anglia’s values and ambitions. You’ll have the chance to think strategically about where the centre goes next while staying hands on with the day to day running that keeps a place like Hautbois thriving.
We’re after someone positive, proactive and organised, who leads with warmth as much as with structure. You’ll need to be comfortable holding multiple priorities at once, calm under pressure, and genuinely motivated by creating great experiences for the people who come through the centre’s doors. If you enjoy variety, thrive on responsibility and want your work to have a visible, lasting impact, this role offers all of that in abundance.
The role is based at Hautbois, right in the Norfolk countryside. Flexible working may be possible where it suits the business, though some evenings and weekends will be part of the job given the nature of a residential site. The centre isn’t easily reached by public transport, so a car and full driving licence are essential for commuting and the occasional meeting further afield.
In return, you’ll get free parking, office drinks and snacks, a holiday allowance that grows with your length of service, and modern IT and working facilities to support you in the role.
This role might also suit candidates with backgrounds as an activities manager, camp manager, adventure manager, outdoor learning manager or residential centre manager.
 

We’re looking for an experienced and community-focused Environmental Project Manager to lead our Environmental Project and initiatives across our four-acre Community Park, Horticulture Hub and growing spaces, manage staff and volunteers, and build partnerships that help local people connect with nature and improve their environment.