Head of community services jobs

IT Service Desk Analyst

Salary: £30,255
Location: Remote with regular travel to Head Office in Downton, Wiltshire (minimum 1 day a week). Applicants should ideally live within approximately one hour’s travel of the office. Additional travel to UK locations within a working day is to be expected where required for the performance of duties. Absence from home overnight may be required on occasion.
Hours: Full Time, 35hrs per week 
Contract: Permanent

This is a varied and rewarding role for someone who enjoys solving problems, supporting people and contributing to practical service improvements in a charity with a clear purpose.

About the Role

As an IT Service Desk Analyst, you will be at the heart of the colleague technology experience, providing responsive 1st and 2nd line support and helping people get the best from the systems, devices and tools they rely on every day. You will take ownership of incidents and service requests from initial logging through to resolution or appropriate escalation, balancing technical troubleshooting with clear communication and excellent customer service.

You will support a broad range of activity including hardware, software, Microsoft 365, user access, asset management, operational projects and service improvement. The role offers the chance to build strong knowledge of our organisation, contribute to better ways of working and play an important part in keeping our people connected, productive and supported.

• Provide high-quality 1st and 2nd line support, responding to colleague incidents and service requests in line with agreed procedures and service expectations.
• Take ownership of tickets from initial logging through to resolution or appropriate escalation, ensuring priorities are managed effectively and stakeholders are kept informed.
• Support joiners, movers and leavers processes, including user accounts, access permissions, hardware, software and accurate operational records.
• Maintain and update IT documentation, knowledge articles, asset records and support information to improve consistency and first-time resolution.
• Contribute to service improvement by identifying trends, recurring issues and opportunities to strengthen workflows, reporting and user guidance.
• Promote secure ways of working by following information security, data protection and approval processes, and escalating potential risks or incidents promptly.

About You

Are you someone who enjoys solving technical problems, supporting colleagues and taking ownership of work through to a clear outcome? Do you communicate confidently with people at different levels of technical understanding, stay calm under pressure and take pride in providing a professional, helpful service?

If you have experience in an IT service desk or technical support environment, good working knowledge of Windows 11 and Microsoft 365, and the ability to prioritise, troubleshoot and escalate appropriately, we would love to hear from you. Experience with service desk tools, Active Directory or Entra ID, hardware troubleshooting, remote support, ITIL-aligned processes or supporting geographically dispersed colleagues would be especially valuable.

About the Team

You will join a friendly, knowledgeable and collaborative IT team that is focused on delivering reliable, practical and people-centred support. We work closely with colleagues across Help for Heroes, helping them use technology confidently so they can focus on supporting the Armed Forces community.

The team values clear communication, shared knowledge, continuous improvement and a supportive approach to problem solving. This is a great opportunity to develop your technical skills, contribute ideas and make a visible difference to the way IT services are delivered across the charity.

In return we can offer you:

• Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
• 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
• Opportunity to buy and sell up to 5 days annual leave per year.
• Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
• 3 volunteer days per year to support the Help for Heroes community.
• A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.

Closing date: Sunday 16th Aug 2026 (applications may be closed early if we receive a high number of strong applications).

Interview Process: Competency-based interview, which will be held in person, on Tuesday 25th Aug 2026.

We are committed to equity, diversity and inclusion and welcome applications from all backgrounds.

Be Part of Meaningful Change
Rape Crisis South London (RCSL) is entering an exciting new chapter. With a strengthened leadership team and an ambitious vision for the future, we are building on our foundations to deliver a bold and impactful organisational strategy.
 

We are now seeking an Interim Adult Counselling Clinical Lead to join our Adult Counselling Team at this pivotal time. This opportunity is available as either a fixed-term appointment or a secondment opportunity within the Alliance (9 months).

As a specialist charity supporting survivors of sexual violence across twelve South London boroughs, we provide counselling, group therapy, advocacy, prevention education, and professional training. With an annual income of approximately £4 million, we are growing and strengthening our infrastructure to better serve survivors and communities.

About the Role
This is a key leadership role providing clinical, operational, and strategic oversight of our Adult Counselling service.
 

You will play a central role in ensuring safe, effective and high‑quality support for survivors, while driving continuous improvement and contributing to organisational strategy.
 

What You’ll Do

• Lead the clinical delivery and governance of the Adult Counselling service
• Act as Designated Safeguarding Lead (DSL)
• Oversee risk, safeguarding, and complex case management
• Manage, support, and develop a multidisciplinary team
• Drive service improvements through data, insight and evaluation
• Contribute to strategic planning and service development
• Manage budgets and ensure compliance with regulatory frameworks
• Represent RCSL externally and build strong partnerships

About You

You are a compassionate, experienced clinical leader with a strong commitment to feminist, trauma‑informed practice.

Person Specification
Essential

• Qualification in counselling/psychotherapy and membership of a recognised UK professional body (e.g. BACP, UKCP) 
• Significant experience supporting survivors of sexual violence
• Minimum 600 hours post‑qualification supervised practice 
• Strong safeguarding and risk management expertise
• Experience of leading teams and managing services

Desirable

• Accredited membership
• Clinical supervision qualification
• Experience within the VAWG sector
• Additional language skills

What You Bring

• Deep understanding of trauma‑informed practice and the impact of sexual violence
• Strong leadership, decision‑making and communication skills
• A commitment to equity, diversity, and inclusion
• The ability to foster a safe, supportive and high‑performing team culture

Safeguarding and Safer Recruitment

Rape Crisis South London is committed to safeguarding survivors and service users. The post holder will contribute to maintaining the organisation’s safeguarding standards.

This includes:

• Promoting the safety and wellbeing of children, young people and adults at risk
• Identifying and reporting safeguarding concerns
• Following organisational safeguarding policies and procedures
• Supporting a culture where everyone feels safe, respected and supported

Our safer recruitment processes include:

• Values-based interviews
• Verification of identity, qualifications and employment history
• Reference checks
• Enhanced DBS checks where required
• Safeguarding training and supervision
• Equality, Feminist Commitment and Values.

Intersectionality and Reasonable Adjustments

We recognise that experiences of sexual violence are shaped by intersecting factors such as:

• Race and ethnicity
• Disability
• Sexuality and gender identity
• Socioeconomic background
• Immigration status
• Faith and culture
   

Our work is grounded in feminist principles, recognising sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality.
 

Applicants are encouraged to let us know if they require reasonable adjustments during the recruitment process, such as:

• Alternative interview formats or timings
• Additional time for written tasks
• Accessible documentation
• Support relating to disability, neurodivergence or health needs
   

Learning and Development

As a charity undergoing transformation and growth, we welcome colleagues who are committed to continuous learning and professional development.

Interview Process

Shortlisted applicants will be invited to an interview, conducted via MS Teams.

Stage one: MS Teams with the Interim Head of Therapeutic Services and two other panel members.

The whole process from advertisement to appointment, may take up to 3 -4 weeks.

Post holder will be required to undertake Enhanced DBS
The role will initially be open for one month (until filled). However, due to the urgent need for support, applications will be reviewed and interviews arranged on a rolling basis, so early applications are encouraged.

The interview will explore experience and approach to:

• Safeguarding
• Equality, diversity and inclusion
• Wellbeing and feminist practice
• Trauma-informed therapeutic work
• Leadership responsibilities relevant to the role

This post is open to women only (Schedule 9, Paragraph 1, Equality Act 2010).
We particularly welcome applications from women underrepresented in leadership roles in the VAWG sector. Applicants must have the right to work in the UK.

How to apply
Please submit:

• Your CV and a cover letter outlining your suitability for the role to in PDF format
• Interview date(s): This opportunity will remain open for 4 weeks. However, due to the urgent need to recruit to this role, applications will be reviewed on a rolling basis, and interviews may be arranged before the closing date. We therefore encourage early applications.

Thank you for your interest in RCSL. If you have not heard from us within one month of the closing date, please assume your application has been unsuccessful.

AI in Job Applications 
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences 

Supporting Victims of Sexual Violence has been supporting victims and survivors of sexual abuse since 1994, and today provides a range of services to anyone in Derbyshire or Derby City who has experienced sexual abuse, assault or violence, including friends and family members. We support people irrespective of age, gender or when the abuse occurred.

We're looking for A highly motivated Ch-ISVA to work across Derbyshire. The role will support people aged 13+ and over including adults who have experienced sexual abuse or rape at any point. The successful candidate with join our friendly, professional and passionate team, working across Derbyshire remotely and in person.

You might be the right person for the role if you have:

• At least one year’s experience in managing complex client cases

• Experience of building relationships with partner services and other professionals

• Knowledge of issues affecting victims of sexual violence and abuse

• Experience in delivering services in a confidential environment

• Knowledge and experience in relation to the Safeguarding of Vulnerable Adults and Children

We're keen to hear from you if you are looking for a new challenge. This post is full time. 

In exchange we offer a competitive salary which increases on qualification, 27 days annual leave plus bank holidays and a comprehensive employee wellbeing service. Our hybrid working policy is based on doing what's best for our clients, our services and our people, so we would expect you to be on site for at least of your working week.

This role is subject to Enhanced DBS certification and Police Vetting due to the nature of our services. You can find out more about our recruitment of ex-offenders policy by contacting us

Applications will be reviewed on a rolling basis, and we reserve the right to close the vacancy once the position has been filled

Interviews will be held in-person at our Ripley Head Office, DE3 5GH

At UHCW Charity, we believe everyone deserves the best possible care when they need it most. As the official charity for University Hospitals Coventry and Warwickshire NHS Trust - including University Hospital Coventry and the Hospital of St Cross in Rugby - we go beyond what the NHS alone can provide. With the support of our community and partners, we fund everything from state-of-the-art equipment and enhanced hospital environments to pioneering research and staff wellbeing initiatives.

We're now looking for an experienced and ambitious Fundraising Manager to help drive our fundraising to the next level. Leading our corporate, community and events fundraising, you'll build meaningful relationships with supporters, inspire new partnerships, oversee high-quality fundraising events and campaigns, and ensure every supporter has an exceptional experience. You'll also line manage our Fundraising Assistant and play a key role in shaping the future growth of the Charity.

This is an exciting opportunity to join a small, passionate team where your ideas, leadership and expertise will have a direct impact on patients, families and NHS staff across Coventry and Warwickshire. Together with our supporters, we're proud to help create the best possible experience for every patient and their loved ones, every day.

Harris Hill is delighted to be working on behalf of a well-established Jewish charity that provides life-changing services and support to individuals, families and communities. They are seeking a Data & Insights Executive to join their fundraising team in a pivotal role, ensuring the smooth management of donor data, income processing and supporter administration. This is an excellent opportunity for a highly organised individual who enjoys working with data and systems while contributing to a cause that makes a genuine difference.

Reporting to the Head of Data & Insights, you will be responsible for maintaining accurate donor records within the CRM, processing fundraising income from a variety of sources, and ensuring donations, pledges and supporter interactions are recorded correctly. You will produce reports and data extracts to support fundraising activity, monitor pledge tracking, assist with financial reconciliations, and help deliver an excellent supporter experience through timely acknowledgements and efficient donor administration. You will also work closely with fundraising, finance and marketing colleagues to improve systems and processes, maintain data quality, and ensure compliance with GDPR and fundraising best practice.

To be successful, you will have excellent knowledge of MS Excel, experience working with CRM databases or administrative systems and demonstrate exceptional attention to detail and accuracy. You will be confident handling income processing data, financial or transactional data, managing competing priorities, and producing reliable reports to support informed decision-making. Strong organisational, numerical and communication skills are essential, along with a collaborative approach and a commitment to delivering outstanding supporter care. Experience within the charity sector and fundraising operations is necessary to be considered for this role.

To apply, please submit your up-to-date CV by 11 August at 8:59 AM.

Please note, only successful applicants will be contacted with further information.

As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

About the role

SMK is at an exciting moment in its history with a newly launched strategy Change is Possible 2026 -2028, a recently appointed permanent Chief Executive this year and a new Chair. The refreshed vision and mission of SMK is both ambitious and needed in our drive to support campaigners across the UK.

Digital engagement is evolving, and fast, so that is why we’re looking for a creative, experienced, strategic and data-driven Digital Marketing Manager to lead, develop and grow our digital presence across multiple channels. You'll manage and support our digital ecosystem, including social media, website development, email communications and digital advertising, ensuring every channel delivers measurable results.

Working closely with the Head of Marketing and Communications and the Training and Consultancy team, you'll be responsible for creating engaging digital content that inspire audiences, strengthens our brand and supports the communications and digital function at SMK. Importantly, you have the experience to successfully promote and drive sales of our training programmes through digital marketing techniques to optimise performance.

About You

You are passionate about the power of people to create social change and are motivated by SMK’s mission. You enjoy working collaboratively and thrive in a flexible, fast-paced environment where you can take initiative and adapt to changing priorities.

You are organised, proactive and solutions-focused, with a willingness to learn and develop your skills. Comfortable managing your own workload, you bring curiosity, creativity and a commitment to using insights, innovation and new technologies to help maximise impact.

The specific skills, knowledge and experience required to thrive in this role are set out in the Person Specification.

Job description

Marketing

• Social media management including the creation of a data led strategy and implementation plan for SMK’s channels.
• Manage the planning, creation, and scheduling of multiple marketing projects, ensuring the ‘SMK voice’ through tone and brand is implemented across digital channels.
• Create the vision for the annual SMK National Campaigner Awards social media approach and manage the roll out.
• Write compelling and impactful content for SMK’s digital channels.
• Create graphics and video content for digital channels using Canva.
• Manage paid digital ads (LinkedIn, Google Ads).
• Support the crafting and implementation of email marketing via Mailchimp including audience segmentation.
• Support the audience development strategy including research and data management.
• Identifies opportunities to increase sales (bookings for training/ events), growing reach and engagement.
• Support the development and implementation of a content strategy.

Website

• Support the Head of Marketing and Communications with the relaunch of a new website in 2026/2027.
• Lead on how AI is affecting search (SEO/GEO) and what SMK’s website needs.
• Monitor and translate website performance using analytics tools (e.g. Google Analytics).
• Implement and manage on-page SEO/ GEO best practices (keywords, metadata, content optimisation).
• Identify opportunities to improve search visibility and organic traffic.

Data, Insight & Reporting

• Monitor, analyse, and report on digital marketing performance.
• Use data to continuously optimise marketing activity.
• Provide insights into audience behaviour and trends.
• Database management, including cleaning and updating records.
• Support the implementation and management of the CRM (Salesforce).
• Undertake relevant training when required.

Other

• Undertake any other duties commensurate with the purpose and remit of the post.

Please read the attached job pack for details about the person specification. 

Hours per week: 37.5 hours per week

Shift Pattern: Monday to Friday, 9:00am to 5:00pm

Work base: Work base to be in Stratford, Leamington Spa or Warwick, with national travel

P3 Housing has an exciting opportunity for someone to join our team as a Property Manager covering our property portfolio in Gloucestershire, London and South Warwickshire. 

As the Property Manager you’ll play a key role in establishing and maintaining relationships with landlords and letting agents, as well as proactively managing a portfolio of housing stock. You will be responsible for working collaboratively with our colleagues in Operations, Asset Management and Health and Safety, leading on all aspects of tenancy enforcement in respect of tenancy breaches and complaints of anti-social behaviour. You will need to be based locally in one of these areas to maximise impact. 

The successful candidate must hold a full UK driving licence and have access to a vehicle. Please note, this post is subject to an enhanced check made by the Disclosure & Barring Services, paid for by P3. 

P3 reserve the right to close this advert earlier than the stated closing date.

P3 is an equal opportunities employer and is committed to combating all forms of discrimination.

P3 have committed to achieving ‘Net Zero’ Carbon emissions by 2050. Our Carbon Reduction Plan is available via the P3 website.

In partnership with Treeapp, for every new employee, we plant a tree at one of their planting sites worldwide.

Our Charity

Established in 1972, P3 Charity is a modern, forward-thinking organisation providing support services to people facing social exclusion across the UK.

We offer a wide range of services, including homelessness prevention, supported housing, mental health support, community advice, hoarding support and services for young people.

We’re a person-centred organisation who works alongside people to improve lives. We do this by strengthening communities, unlocking potential and creating new possibilities. We tackle challenges others won’t and we go the extra mile. We believe in collaboration – both within our teams and with the local community – to achieve the best outcomes. Our values-driven approach means we recruit for values and train for skills.

What We Offer

Enhanced Annual Leave Entitlement – 27 days annual leave per year, plus bank holidays.

Commitment to Mental Health and Wellbeing – people are at the heart of what we do; you’ll also have access to our National Wellbeing Lead and Regional Wellbeing Champions.

EDI Focus - an opportunity to join other colleagues to raise awareness and steer initiatives, contributing to our inclusive culture. 

Paycare Health Cash Plan – you can claim back costs for a wide range of everyday health expenses, including optical, dental, physiotherapy, and more, within an annual limit.

Employee Assistance Program – access to 24/7 GP appointments, 1-1 counselling and health assessments.

Bike2WorkScheme - the Bike2Work Scheme is part of the Government’s Green Transport Plan, designed to encourage healthier, more sustainable travel.

Discounts – access to Paycare Perks and Tickets for Good.

Reward and Recognition – such as team away days, P3's Annual conference and Colleague Awards Ceremony.

Personal Development Opportunities – including mentoring, training, secondments, job shadowing, and more.

Colleague Volunteering Programme –one day paid leave per year to volunteer in the community

Earning Potential – optional overtime and refer a friend bonus scheme. 

Additional Equipment Provision – some employees may be provided with additional equipment including workwear, tools and use of a company van or car.

Company Description

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.

Job Description

Join us at a pivotal moment as we deliver a major clinical systems transformation programme, leading the transition from to SystmOne and helping create a single Electronic Patient Record platform that will support better, more connected care across Marie Curie services.

You'll be a part of a collaborative and forward-thinking team responsible for ensuring Marie Curie's critical business and clinical systems deliver real value to colleagues, patients and services across the organisation. Working closely with operational, clinical, digital and technology teams, you'll play a key role in improving processes, enabling better decision-making and supporting the delivery of high-quality care through effective use of technology.

As Business Product Lead, you'll shape the future of one of our most important systems, ensuring it continues to meet the evolving needs of the organisation. You'll act as the bridge between users, business functions and technology teams, driving improvements, championing innovation and helping colleagues get the most from the systems they rely on every day. Your work will directly support service delivery, operational efficiency and positive outcomes for patients and families.

Your Impact:

• Lead the development, optimisation and continuous improvement of key business and clinical systems, including SystmOne.
• Act as the subject matter expert, providing guidance on system capabilities, enhancements and best practice.
• Work closely with stakeholders across the organisation to understand business needs and translate them into effective system solutions.
• Lead system upgrades, releases, testing and change initiatives to ensure successful implementation.
• Monitor system performance, service delivery and agreed KPIs, taking action to address issues and risks.
• Develop and deliver user training, guidance and support materials to maximise adoption and effective use of systems.
• Drive improvements in data quality, governance and reporting capabilities.
• Manage relationships with external suppliers and system partners to ensure high-quality service and support.
• Identify opportunities to streamline processes and introduce more efficient ways of working.

Key Requirements:

• Experience working with and developing business-critical IT systems, particularly SystmOne.
• Demonstrable experience leading system improvements, enhancements or implementation projects.
• Strong stakeholder management skills, with the ability to build effective relationships at all levels.
• Excellent communication skills, with the confidence to explain complex concepts to both technical and non-technical audiences.
• Proven ability to influence change and drive adoption of new processes or ways of working.
• Strong analytical and problem-solving skills, with the ability to identify practical solutions to complex challenges.
• Experience delivering training, support and guidance to end users.
• A collaborative approach and commitment to continuous improvement, customer service and delivering positive outcomes while meeting deadlines.

Please see the full job description.

Additional Information

Application & Interview Process

• As part of your online application, you will be asked for a CV and supplementary details. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
• Close date for applications: 14 August 2026. We encourage early applications as we may close the job advert sooner after receiving a sufficient number of applications.

Salary: Up to £42,230 per annum

Contract:Fixed-term 12 months, full-time (35h per week)

Location: Home-based (UK) with occasional travel

Benefits you’ll LOVE:

• Flexible working. We’re happy to discuss flexible working at the interview stage.
• 25 days annual leave (exclusive of Bank Holidays)
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
• Loan schemes for bikes; computers and season tickets
• Continuous professional development opportunities.
• Industry-leading training programmes
• Wellbeing and Employee Assistance Programmes
• Enhanced bereavement, family friendly and sickness benefits
• Access to Blue Light Card membership
• Subsidised Eye Care
• 15% discount in-store at our Marie Curie Shops (Terms & Conditions apply)

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at .

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.

We're looking for an experienced money advice professional who is passionate about making a real difference to people's lives. You will have a minimum of two years' experience delivering money and debt advice, with the ability to support, motivate and develop others. Whether you're an experienced Team Leader or ready to take the next step in your career, you'll be committed to delivering high quality, person-centred services and achieving the best outcomes for clients. This role is about more than managing performance. It's about leading by example, supporting people experiencing financial hardship, poor mental or physical health, trauma, disability, homelessness or digital exclusion, and helping your team deliver flexible, relationship-based support. We're looking for someone who is compassionate, resilient, organised and solution-focused, with excellent communication skills and a collaborative leadership style, committed to continuous improvement and helping people build long-term financial resilience. 

This role forms part of the Exeter Crisis & Resilience Fund partnership, delivered by Navigate, Churches Housing Action Team (CHAT) and Encompass Southwest – the collaboration is known as Wis£rmoney. Together, we provide a seamless service that supports residents from immediate financial crisis through to long-term resilience. Our partnership combines specialist money and debt advice, welfare benefits advice, housing support, homelessness prevention, trauma-informed practice and financial education to provide holistic support for people experiencing financial hardship. Rather than asking people to navigate multiple services, we work together to ensure they receive the right support at the right time, through a coordinated 'No Wrong Door' approach. 

The Crisis & Resilience Fund Team Leader will lead the delivery of the Exeter Crisis & Resilience Service, providing operational leadership to a multidisciplinary team delivering high-quality, person-centred support to residents experiencing financial hardship, crisis and multiple disadvantage. The postholder will line manage Navigate's Client Liaison Officers and the Money Advice Caseworkers employed by partners Churches Housing Action Team (CHAT) and Encompass Southwest to ensure a seamless, coordinated service that supports individuals from immediate financial crisis through to long term resilience. As Navigate's operational lead for the contract, the Team Leader will foster strong partnership working, maintain effective communication across organisations and ensure clients experience a consistent 'No Wrong Door' approach. Alongside leadership responsibilities, the postholder will manage a small caseload of complex clients, delivering FCA-regulated debt advice, welfare benefits advice, advocacy and holistic financial resilience support. They will provide guidance and oversight for complex casework, ensuring clients receive timely, flexible interventions tailored to their individual circumstances.

The Team Leader will champion Wis£rmoney’s relationship-based, trauma-informed approach, recognising that financial hardship rarely exists in isolation. By supporting staff to build trusted relationships with clients, remove barriers to engagement and address the wider issues affecting financial wellbeing, the role will help residents achieve sustainable financial stability, independence and resilience. The postholder will also be responsible for ensuring the service meets all contractual, regulatory and quality requirements, monitoring performance, driving continuous improvement and embedding innovative ways of working that enhance client outcomes while maintaining the personalised support that is central to the service model.

Key Responsibilities

Leadership and Service Management

• Lead Wis£rmoney's delivery of the Exeter Crisis & Resilience Fund service, ensuring a high-quality, person-centred service that reflects the partnership's shared values and objectives.
• Line manage and support Client Liaison Officers (2) and Money Advice Caseworkers (2), providing regular supervision, reflective practice, coaching and annual appraisals.
• Promote a positive, supportive team culture that prioritises staff wellbeing, continuous learning and high-quality client outcomes.
• Provide guidance and support on complex casework, safeguarding concerns and risk management.
• Lead by example, demonstrating relationship-based, trauma-informed approach to supporting people experiencing financial hardship.

Specialist Casework

• Manage a small caseload of clients with complex financial circumstances requiring specialist intervention.
• Deliver FCA-regulated debt advice, welfare benefits advice, budgeting support, income maximisation and advocacy.
• Develop personalised support plans that address both immediate financial crisis and longer-term resilience.
• Negotiate with creditors, landlords, utility providers and statutory agencies to achieve the best possible outcomes for clients.
• Support clients to access appropriate debt solutions, including Debt Relief Orders and bankruptcy where appropriate. 

Quality Assurance and Compliance

• Ensure all advice delivered by Wis£rmoney meets FCA requirements, Advice Quality Standard expectations and organisational policies.
• Carry out regular case reviews, file audits and quality assurance checks to maintain consistently high standards.
• Ensure accurate and timely recording of casework using AdvicePro and associated digital systems.
• Promote excellent information governance, GDPR compliance and safeguarding practice throughout the service.
• Support preparation for contract monitoring, audits and quality inspections.

Partnership Working

• Act as Navigate's operational lead within the Exeter Crisis & Resilience Fund partnership.
• Work collaboratively with Churches Housing Action Team, Encompass Southwest, Exeter City Council and other partner organisations to deliver a coordinated 'No Wrong Door' service.
• Build strong relationships with local agencies to improve referral pathways and client outcomes.
• Represent Wis£rmoney at partnership meetings, operational groups and multi-agency forums.
• Support collaborative problem-solving and contribute to the ongoing development of the partnership.

Service Delivery and Performance

• Ensure timely allocation of referrals according to client need, complexity and risk.
• Maintain oversight of client journeys, ensuring seamless transitions from crisis intervention to longer term resilience support.
• Monitor performance against contractual targets, quality standards and key performance indicators.
• Contribute to contract monitoring reports and evaluation, ensuring outcomes and impact are accurately recorded.
• Identify emerging trends, unmet need and opportunities to improve service delivery.

Outreach, Innovation and Continuous Improvement

• Promote innovative approaches that improve accessibility, efficiency and client outcomes while maintaining personalised support.
• Support the implementation of new systems, digital technologies and service improvements across the partnership.
• Encourage reflective practice and continuous improvement, identifying opportunities to strengthen processes and remove barriers for clients.
• Keep up to date with changes in legislation, regulation and best practice relating to money advice, welfare benefits and financial inclusion.

Safeguarding and Risk Management

• Ensure safeguarding policies and procedures are fully implemented across the service.
• Provide advice and escalation support for safeguarding concerns and high-risk cases.
• Promote safe working practices for staff delivering home visits, outreach and community-based support.
• Foster a culture where safeguarding, professional curiosity and client wellbeing underpin every aspect of service delivery.

We have an exciting opportunity for an experienced clinical educator to join our expanding clinical professional development team working 30 hours per week.

We are looking for a proactive individual who is passionate about education, professional development and paediatric palliative care. You will have experience in clinical education, running high-quality training programmes for clinical staff, and in overseeing student placements.  

We are widening our student nursing placement offer and the post holder will take a lead role in the development, coordination and quality assurance of our student placements. You will work collaboratively with internal and external stakeholders to ensure students receive outstanding placement opportunities. 

The successful candidate will also oversee the further development of our Paediatric Palliative Care Foundation Course. Having established a strong internal programme, we are looking for an inspiring educator who can help shape the next phase of its growth, extending opportunities for learning to both internal colleagues and external healthcare professionals. 

In addition, as we expand our clinical skills training offer, you will lead the design, delivery and evaluation of simulation programmes that build clinical skill competence. 

This is a unique opportunity to contribute to the development of the future workforce in children's palliative care while helping to create a culture of learning, excellence and continuous improvement.

Ready to bring your skills to a role that matters?

Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore weencourageapplicants to apply as soon as possible. 

Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.

QCCA has served Camden’s communities for more than 40 years.

Today we support more than 3,000 local residents every year through:

• Youth Services
• Older People’s Services
• Advice & Advocacy
• Family Support
• Two successful children’s nurseries
• Community facilities
• Health and wellbeing programmes
• Employment and skills initiatives

With an annual income approaching £2 million, multiple community sites and exciting plans for further growth, we’re investing in a modern finance function that supports excellent decision-making and long-term sustainability.

Why This Role Is Different

This isn’t a traditional Finance Manager role.

Yes, you’ll oversee management accounts, budgets and audit preparation.

But you’ll also have the opportunity to:

• Transform our finance systems.
• Lead our migration from QuickBooks to Xero.
• Introduce smarter digital processes.
• Improve financial reporting.
• Build dashboards that help managers make better decisions.
• Work directly with the Chief Executive and Board of Trustees.
• Influence organisational strategy.
• Help shape the future of one of Camden’s leading community charities.

You’ll have the freedom to improve how we work—not simply maintain existing processes.

What You’ll Be Doing

You’ll provide strategic financial leadership while leading the modernisation of QCCA’s finance systems.

Working closely with our Chief Executive and Senior Management Team, you’ll:

• Lead the migration from QuickBooks to Xero (or an agreed cloud accounting platform).
• Produce insightful monthly management accounts and financial reports.
• Develop budgets, forecasts and financial models.
• Present financial information to Trustees and senior managers.
• Improve financial systems, controls and reporting.
• Introduce automation and digital workflows.
• Support commercial income generation and grant-funded projects.
• Lead the annual audit process.
• Line manage and develop our Finance Assistants.
• Help build a finance function fit for the future.

Who We’re Looking For

We’re looking for someone who enjoys making organisations better.

You’ll probably have experience of:

• Charity finance.
• Management accounting.
• Budgeting and forecasting.
• Audit preparation.
• Financial controls.
• Cloud accounting systems (Xero experience is highly desirable).
• Leading change and improving systems.
• Supporting non-finance managers.
• Working collaboratively with senior leaders and Trustees.

Most importantly, you’ll be someone who enjoys solving problems, embracing technology and helping organisations grow.

The Southmead Project is seeking an experienced and motivated Fundraiser to support the charity’s long-term financial sustainability.

The postholder will identify, research and secure funding from trusts, foundations, charitable bodies, statutory funders and other appropriate sources. They will lead on developing high-quality, persuasive funding applications and reports that clearly communicate the impact of the Southmead Project’s work and the needs of the people it supports.

Working closely with the CEO, Head of Finance and trustees, the Fundraiser will develop and deliver an annual fundraising plan, maintain a strong funding pipeline, and support the organisation to diversify its income. The role will require excellent writing, research, relationship-building and organisational skills, alongside a strong commitment to the charity’s values and mission.

• Develop an annual fundraising plan, alongside the Head of Finance and CEO.

• Carry out ongoing prospect research to identify new sources of funding from trusts, foundations, charitable bodies, statutory funders and other appropriate sources.

• Maintain a fundraising pipeline, ensuring that opportunities, deadlines, applications and reporting requirements are monitored effectively.

• Build and maintain a database of prospective and current funders, including key contacts, deadlines, funding priorities and application requirements.

• Monitor relevant local, regional and national funding opportunities, including being a sponsored charity at community events.

• Produce funding applications for trusts, charities, foundations and statutory bodies as an ongoing part of the charity’s income generation.

• Analyse data and feedback collected through outcomes processes for report writing.

• Build and maintain positive relationships with funders, partners and relevant stakeholders, including the corporate sector as part of the charity’s income diversification strategy.

• Attend monthly meetings with the Senior Leadership Team and trustee meetings as required.

• To work within the framework, spirit and ethos of the Southmead Project’s Equal Opportunities Policy, and actively engage in promoting the policy within the charity and in all dealings with clients and other agencies.

• To follow the Southmead Project policies, procedures and professional code of conduct as outlined in the Team Handbook.

• All members of staff, paid and unpaid, are required to undergo the   enhanced level of Disclosure and Barring Service check.

Please see job description for full details.

As Welcome Team Leader you will work as part of the Engagement team, leading a team of Welcome Hosts to provide a warm welcome and overall excellent visitor experience at Southwark Cathedral. Acting as a central point of contact, you will lead, support and develop the Welcome Team to deliver a friendly and engaging visit and ensure a high standard of customer service. You will work closely with the Head of Engagement to support the development of the Welcome Team through training and support, organise rotas and ensure adequate cover of all positions, and support the overall goal to increase visitor numbers, donations and visitor engagement. 

If you have experience in:

• Managing a team, supervision and team training
• Working within a heritage, public engagement or visitor attraction setting
• Dealing with customer feedback or complaints

And are:

• Customer focused, passionate about excellent engagement and welcome
• A skilled and engaging communicator
• Committed to continuous organisation improvement and the ability to act as an agent of change, with an understanding of and enthusiasm for the Cathedral’s overall vision and values, and sympathy with the Christian faith.

Then we would love to hear from you.

Main Duties and Responsibilities

• Act as main point of contact with Welcome Team acting for daily visitor engagement operations, liaising with other onsite teams, including Vergers, Retail, Property and Enterprise;
• Line manage the paid Welcome Team, ensuring a high standard of welcome and visitor service is provided;
• Carry out regular walk rounds of the site to support Welcome Team members, collaborate and provide feedback and ensure standards are consistently met;
• Cover Welcome Team positions as an when required, providing a welcoming, friendly and engaging visitor experience to all visitors to the Cathedral;
• Organise monthly rotas for the Welcome Team to ensure all days are adequately staffed, managing annual leave, sickness and overtime requests;
• Work alongside the Head of Engagement to develop and maintain training sessions and ensure mandatory training is up to date;
• Attend weekly Cathedral Diary meetings and manage daily service sheets and promotional materials;
• Handle complaints procedure and any difficult customers;
• Manage the recording of daily visitor numbers and donation figures;
• Take the lead on card payments for on the day ticket sales for public and group tours, and other engagement events;
• Attend the Health and Safety Committee and ensure the Welcome Team are confident and compliant with all health, safety, security and safeguarding policies and procedures;
• Take an active role in providing visitors with information about the Cathedral and its history, upcoming events, donation points, services and more;
• Communicate with pre-booked and un-booked tour groups requiring access to the Cathedral;
• Refer any visitor in need of pastoral care to the Day Chaplain or clergy;
• Encourage visitors to donate to the Cathedral through the various platforms available in the Cathedral and online and to encourage those making a donation to Gift Aid it should they be eligible to do so;
• Direct visitors to the Cathedral Shop and Café encouraging secondary spend;
• Promote the sale of information products such as the Visitor Map and Guidebook; 

Closing date: 11.59pm on Wednesday, June 17th

Interviews are planned for Friday, June 26th

Introduction to the Cathedral 

Southwark Cathedral has been a place of Christian worship for over 1400 years. Now it stands on the vibrant and exciting regenerated south bank of the Thames surrounded by cultural venues such as Tate Modern, Shakespeare’s Globe and Borough Market, the offices of major companies as well as schools and diverse residential communities. It is an inclusive Christian community that offers a welcome to all. 

The Cathedral’s mission, ministry and musical tradition are core to its life as a Cathedral and a parish church serving the community. It also relies on the valuable financial contribution made by its income generating activities such as its shop, café, conference rooms, corporate events and concerts. It is a very busy place, attracting 290,000 visitors a year to the Cathedral, its churchyard and medieval herb garden. The Cathedral relies on a small but dedicated team to be inclusive and welcoming to all.

Southwark Cathedral is committed to being an Equal Opportunities Employer. We believe in promoting and building a diverse and inclusive team, and workplace, culture and governance structures that are welcoming to and respectful of all. We welcome applications from all suitably qualified people whatever their ethnicity, background, age, disability, long term condition, sexual orientation, gender identity, or any other characteristic protected by law.

Southwark Cathedral is committed to a culture of safeguarding, especially for children, young people, and vulnerable adults. The Cathedral has adopted the Church of England policy statement ‘Promoting a Safer Church (2017)’; Safeguarding Learning and Development (2024) and the Safer Recruitment and People Management Guidance (2021). Every member of our team is recruited according to these policies and is required to complete safeguarding training.

Appointment to this role is subject to satisfactory references and the right to work in the UK.

We are looking for a highly motivated and organised Finance Manager. You will play a pivotal role in the organisation, ensuring the smooth running of Create London’s finances. Reporting to the Director and working closely with the Head of Strategic Operations and Operations Coordinator, in this role you are expected to be a professional lead within your respective area of finance, provide expertise and high quality financial services to senior stakeholders, including the charity’s Finance Sub-committee.

You will be working with the CEO and SMT to maximise the impact and longevity of the charity through strong and robust financial management, provide comprehensive finance support and manage effective systems to monitor Finance KPIs, identifying improvements and efficiencies in our financial systems.

Hours: 0.4 FTE (2 days per week)

Salary: £36,000 pro rata (£14,500)

Location: Colourworks and other Create sites

Term: Temporary, 2-year fixed term

Reporting to: Director

Annual Leave: 28 days pro rata, plus statutory holidays (11.2 for 0.4 FTE)

APPLICATION DEADLINE: Sunday 9 August 2026, 12:00 PM BST

INTERVIEWS: w/c 17 August 2026 (in person or remote)