Head of member services jobs

About the Role

We are looking for a creative, organised and strategic Social Media and Communications person to lead and deliver engaging communications across digital and traditional channels. The successful candidate will be responsible for developing compelling content, managing social media platforms, increasing audience engagement, and ensuring consistent m essaging across all communications.

This role is ideal for someone who is passionate about storytelling, understands how to grow online communities, and can confidently manage communications campaigns that support organisational objectives

We are looking for a warm and proactive members of staff to help us deepen and expand relationships with our members and supporters. This role is central to building a sustainable income base that allows EDS UK to continue providing vital support, information and advocacy for people living with EDS and HSD.

As part of a small team, you’ll enjoy a varied role that blends hands strategic thinking. You’ll lead on our communications , grow on delivery with followers , and ensure every supporter feels valued, understood and connected to our mission. You’ll bring empathy, clarity and creativity to supporter communications, recognising the diverse needs of our community.

This is a fantastic opportunity for someone who wants to make a tangible difference every day and help shape the future of EDS UK’s member experience.

Key responsibilities

Social Media Management

• Develop and implement a social media strategy aligned with organisational goals.

• Manage day to day activity across all social media channels including Facebook, Instagram, LinkedIn, TikTok and YouTube

• Create engaging, accessible and audience , but not limited focused content including graphics, videos, reels, stories and written posts.

• Schedule and publish content using social media management tools.

• Monitor engagement, respond to comments and messages, and build positive online communities.

• Track trends, emerging platforms and digital opportunities.

• Monitor analytics and prepare monthly performance reports with recommendations.

Communications

• Develop and deliver internal and external communications campaigns by writing and editing high quality content.

• Ensure all communications reflect the organisation’s tone of voice and brand identity.

• Support awareness campaigns, fundraising initiatives, events and service promotion.

• Manage media enquiries and assist with public relations opportunities.

• Coordinate communication plans for campaigns, launches and events.

Website and Digital Content

• Maintain , map and update website content on our CMS to ensure information is accurate and engaging.

• Support SEO and AI  and digital marketing activity to improve reach and visibility.

• Work with designers, external suppliers or internal teams to create multimedia content.

• Keeping the database s clean and up to date including Mailchimp and CMS

Brand and Audience Engagement

• Maintain brand consistency across all communications.

• Build relationships with stakeholders, supporters, partners and influencers.

• Identify opportunities to grow audiences and increase engagement.

• Promote inclusive and accessible communication practices.

Monitoring and Evaluation

• Analyse campaign and social media performance using analytics tools.

• Produce reports demonstrating impact, engagement and growth.

• Use insights and data to improve future communications activity.

Collaboration and Representation

• Represent the charity at occasional events, meetings or online sessions.

• Contribute to a positive, collaborative culture within a small team.

• Undertake any other reasonable request from the requirements of the role. Head of Services to fulfil the requirements of the role.

Person Specification

Experience and Knowledge

▪ Proven experience managing social media platforms for an organisation or brand.

• Strong copywriting, editing and storytelling skills.

• Experience creating digital content including graphics and short form video.

• Excellent understanding of social media trends, analytics and best practice.

• Experience using scheduling and analytics platforms.

• Strong organisational skills with the ability to manage multiple projects.

• Excellent communication and interpersonal skills.

• Ability to work independently and collaboratively.

• Good understanding of brand management and audience engagement.

• Experience working within the charity, healthcare or non profit sector.

• Knowledge of accessibility standards and inclusive communications.

• Experience with Canva, Adobe Creative Suite or video editing tools.

• Experience managing paid social campaigns.

• Understanding of AI, SEO and email marketing platforms.

• Experience of using wordpress or other CMS

Skills and Attributes

▪ Strong organisational and strategic skills, with attention to detail.

• Excellent written and verbal communication skills, with the ability to motivate and inspire through content.

• Creative and proactive.

• Empathetic and audience focused

• Highly organised and detail oriented.

• Adaptable and solutions--focused.

• Passionate about meaningful communications and community engagement.

• Ability to manage multiple tasks in a small, fast paced team.

• Ability to work independently and take ownership of projects.

• Comfortable working remotely with occasional travel to London.

• Flexibility in working hours – some evenings and weekends may be required.

• A commitment to the policies and aims of EDS UK.

Please note that the successful candidate will be required to undergo a fully enhanced DBS check, prior to commencing employment with EDS UK.

Application process

Please send your CV, together with a covering letter outlining how your skills and experience meet the requirements of the role .

We are committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences. 

We reserve the right to close this vacancy early if we receive sufficient applications.

The Sands Insights Network is an online community of bereaved parents who want to use their experience and knowledge to shape Sands work to make maternity and neonatal care safer.

The Network sits within the Saving Babies Lives team which focusses on using evidence, including from parents, to drive improvements in maternity and neonatal safety. The Network also facilitates parents’ involvement in Sands policy and campaigning work, as well as external projects seeking to include people with experience of baby loss.

Main Purpose of Job 

1. Undertake the day-to-day management of a successful network, building diverse membership and ensuring a safe environment for bereaved parents 

2. Ensure the diverse experiences and perspectives of bereaved parents are included in research, learning and improvement initiatives in a way that works for them 

3. Ensure the involvement activities are monitored, evaluated and impact is captured and shared

4. Help to build Sands’ reputation as a leader in partnership working, advocating for the inclusion of bereaved parents in research and decision making

Principle Tasks and Responsibilities 

1. Undertake the day-to-day management of a successful network, building diverse membership and ensuring a safe environment for bereaved parents 

• Grow the network. Engage potential new members and oversee screening and onboarding processes.

• Create a welcoming space with signposting to enable new and existing network members to navigate and make best use of the platform. 

• Maintain the network as a safe space for bereaved parents. 

• Promote the platform and its impact to Sands audiences. 

• Create and embed Equality, Equity, Diversity and Inclusion (EEDI) principles throughout the network and proactively ensure the membership is diverse in experience and background as the network grows.

• Work with Research Manager to ensure appropriate risk management and safeguarding protocols are in place and followed. 

• Work with the Research Manager to co-create governance policies/agreements with the network members.Moderate user activities and take actions where needed if policies are breached. 

2. Ensure the diverse experiences and perspectives of bereaved parents are included in research, learning and improvement initiatives in a way that works for them 

• Working with Sands teams and with external groups, identify opportunities for PPIE involvement, to provide a continuous range of options for parents to engage with. 

• Engage with network members to develop the community, and create activity based on their needs. 

• Share opportunities with the Network, encouraging and supporting involvement from members. 

• Create a dynamic and interactive atmosphere on the platform, building and maintain relationships with network members, and generating enthusiasm and a sense of purpose. 

• Encourage and facilitate activity within project groups on the network to ensure activities proceed and are constructive and inclusive. 

• Develop and share tools and resources to support parents with the skills and information they may need to be positively involved in research and improvement projects.

• Lead some involvement activities, including discussion groups, interviews and collaborative working. 

• Work with the Research Manager and the membership of the network to develop and implement a policy for reward and recognition for both internal and external opportunities. 

3. Ensure the involvement activities are monitored, evaluated and impact is captured

• In partnership with the Research Manager develop and embed a framework for monitoring and evaluating activities. 

• Summarise and share findings and outcomes of network projects, feeding into research, service and policy development. 

• Provide regular reports on impact and share those across Sands.

4. Help to build Sands’ reputation as a leader in partnership working, advocating for the inclusion of bereaved parents in research and decision making

• Build relationships with external stakeholders; support network members to influence people and organisations outside Sand directly, including decisionmakers, influencers, research groups or research funders.

• Represent network members externally and advocate for their involvement and inclusion in research and improvement programmes. 

• Represent Sands at external events, meetings and activities, helping to build Sands’ reputation as a leader in the field of working in partnership with bereaved parents.

General 

• Undertake any other duties commensurate with the role as required by the Research Manager, Head of Saving Babies Lives team and the CEO.

• Work flexibly and collaboratively with colleagues across the organisation to achieve shared goals. 

• Always maintain strict confidentiality. 

• Adhere to all Sands policies and procedures. 

• Undertake all mandatory training as required. 

• Participate actively in annual appraisals and personal development

The Senior Legacy Officer will lead the delivery and development of St Luke’s legacy fundraising programme, taking ownership of one of the hospice’s most critical income streams. Reporting to the Head of Public Fundraising, the role will focus exclusively on growing legacy income through strategic marketing, supporter engagement and stewardship, pipeline development and internal advocacy. The post holder will be responsible for the day-to-day management and continuous improvement of the legacy programme, using insight and best practice to maximise long-term income while delivering an outstanding supporter experience.

What you’ll be doing:

• Leading and developing St Luke’s legacy fundraising programme
• Planning and delivering multi-channel legacy campaigns
• Managing Free Will Writing initiatives and legacy events
• Building strong relationships with legacy supporters, pledgers and professional partners
• Developing engaging supporter journeys and stewardship communications
• Monitoring pipelines, income forecasts and campaign performance
• Acting as an internal advocate for legacy giving across the organisation
• Ensuring all activity complies with fundraising regulations and GDPR

We’re looking for someone who brings:

• Experience in legacy fundraising, direct marketing or supporter led fundraising
• Excellent relationship building and communication skills
• Strong copywriting and storytelling ability
• Confidence using CRM systems, data and reporting tools
• Strong project management and organisational skills
• Sensitivity and empathy when working with donors and bereaved families
• Knowledge of fundraising regulations and data protection requirements
• A relevant fundraising or marketing qualification is desirable but not essential.

Looking for a charity role where children and families are treated with warmth, curiosity, and compassion?

Ready for a role where operational leadership means noticing the details, solving problems early, building strong systems, and helping a busy service run smoothly and thoughtfully?

Looking for a thoughtful values-led organisation where kindness and accountability go hand in hand?

This is what our children and parents could soon be saying about the service you help lead …

‘I feel like some of the darkness has turned to light’.
‘It’s like an egg has been opened up and all the good is coming out…. Life feels like it is on the right track’.

We need you and more importantly, our children and young people need you!

Join our lovely children’s mental health charity team as Service Lead for our specialist part-time alternative provision, supporting children and young people with EHCPs whose needs sit in the intersection of SEND and mental health.

We are looking for someone who can quickly understand and work within the Love Squared ethos and approach, while bringing strong organisational leadership, warmth, and consistency to the service.

This role would suit someone who is perceptive, highly organised, and proactive, with the ability to quickly understand complex situations and keep a busy service running and developing smoothly and thoughtfully.

You will need strong organisational skills, fantastic attention to detail, and love problem solving, and proactively manage multiple moving parts with love and imagination. 

It will suit someone who wants to take real ownership of making things work well! 

A little bit about Love Squared …

Our vision is a society where imagination, love, and kindness are the everyday words that people associate with child and family services. It is a vision where young people can walk into their futures with joy. We want to bring love to children and families’ services. We don’t think it’s enough to care a bit, you have to care a lot if you want to transform outcomes.

We want to change the national landscape of how children experience the mental health system, putting kindness at the forefront of every interaction. Building awareness, starting a movement, hearing the children’s voices and those of their loved ones: we want to transform the experience of those impacted by mental health.

We are on a mission to ensure that no child has to lose out on a world of potential because of mental health. We don’t have magic wands, but we do believe that every child and family has the right to get services designed and delivered for their individual needs, and with love and imagination. Everyone has a right to have their story remembered and treated with curiosity and sensitivity.

We directly deliver imaginative, and carefully case managed services for children and young people with social, emotional, and mental health needs (working in the intersectional needs of mental health and SEND). We do this through our work as a specialist non-school part-time alternative provision for children with education, health and care plans (where this particular advertised role sits!) and through our Glow services where we provide a number of therapeutic projects such as our children’s listening helpline, Drop the Pressure, online mentoring projects such as Transitions, Game On and Remix, 1:1 counselling and mentoring in schools, and therapeutic mentoring workshops in schools as well as holiday groups in nature, and with cooking and a range of other activities. We believe that you can’t change outcomes without looking at issues holistically and thoughtfully. For us it’s about long-term change.

As our new services lead for (outreach ALP), you will help us continue seeking to make three key differences for our children and young people: Improved mental health, Reduced social isolation,  Increased ability to thrive in education

The Role

Our Outreach (part time ALP) service will deliver services to around 45 children and young people at any one time over the next academic year. Our young people are often neurodivergent, have SEND and/ or mental needs such as anxiety, OCD and other diagnosed or undiagnosed needs. Many have very supportive and involved families and parents/ carers who also deserve our empathy and support, and many have had difficult childhood experiences and might be really struggling with loneliness and social isolation. The funding for outreach comes primarily from individual children’s EHCP’s and we design careful and thoughtful packages of education and wellbeing provision with an emphasis on therapeutic and trauma informed work. This is usually commissioned through local authorities (we work with a number across the South West and in London) and can also be commissioned by social care and NHS. The work with the children is delivered by a team of around 25 education and wellbeing practitioners. We usually deliver services in the home and the community and for many of our young people, who are usually not in school - we are key professionals, mentors and cheerleaders in their lives, delivering usually around 12 hours a week of services for each child as a part time ALP. Partnership work and safeguarding are day to day features of the services as is building supportive mentoring relationships with practitioners ensuring they have the right support, training and supervision to fulfil their roles and feel happy and supported, and building warm, nurturing relationships with families and wider stakeholders. 

We have a clear idea of our objectives for this service for next academic year (we want to make it even more amazing for the children and young people) and we need someone who will be truly excited about running day to day and the year to year. This is a key operational leadership role within a busy and fast-paced service requiring someone who is highly organised, proactive and fast on their feet - its that ‘head, heart and hand’ approach driving positive action and strategically aligned change across the service whilst holding their own case load, and able to maintain oversight of multiple complex moving parts, while ensuring children, families, and practitioners feel nurtured, inspired, and well-held.

In this role, you will:

• Oversee the day-to-day running of the Outreach (ALP) service reporting and ensuring on monthly and year to year deliverables. 

• Manage relationships with children, professionals, families and practitioners dealing with cases from referral onwards, by phone, face to face and by email, and to be in proactive and sensitive communication including with professionals and vulnerable children and families. This will  often require imagination, quick wit, empathy, and diplomacy to resolve. 

• Take an active role in strategic problem solving; being able to think about what issues might come up, what lies behind the words or the data, and what needs to be done to reassure, and move things forward successfully. 

• Collate and analyse a range of systems and data (quantitative and qualitative) with a view to improvement in communications, systems and processes and will make these improvements happen in the service and ensure they are embedded and become consistent.

• Deliver services which have meaningful long term impact for the children, but always be proactively seeking to do more and to make them better.

• Have confidence in dealing with conflict and disagreements, ensuring that the children and families voices are heard and working positively with our partners.

• Lead on personalised and holistic case management including initiation, planning, execution, monitoring/control and closure across children’s cases. 

• Proactive commitment to safeguarding best practise and information sharing including commitment to Love Squared safeguarding procedure including acting as Deputy Safeguarding Lead and attending relevant multi-agency meetings. 

• Effective risk-management for service and individual children/ young people in liaison with other stakeholders.

• Manage practitioner and other relevant recruitment so that capacity is carefully managed across the service.

• Support and improve service design, delivery and best practise for the children including running regular team meetings for each placement, individual and group supervision, and providing wellbeing support for practitioners. 

• Ensure that additional and joined up support is sought and achieved as needed to meet the children’s needs and that this is proactive as much as possible rather than reactive. 

• Ensure that reporting, planning, and other documentation both for individual children and at service level is compliant, to a high standard and well organised and managed. 

• Support the ongoing development and sustainable growth of the service in alignment with the Love Squared ethos and approach

• Line manage and supervise Case Manager(s) and supervise and mentor the practice of the practitioners. 

• Help ensure children and families experience services that feel thoughtful, imaginative, loving and genuinely supportive.

• Undertake other duties in the charity as required, being a willing and nurturing colleague and team member, supportive of senior leadership as well as practitioners and other team members. 

This role needs someone who:

• Enjoys managing/ leading services proactively, creatively improving service design - joining up the dots and seeing how things could run smoother and better for our beneficiaries and for the charity while understanding why strategic alignment and keeping ethos already in place and special. 

• Love to solve problems - the little ones, the bigger ones and enjoys a thoughtful challenge, often at pace! 

• Notices when things are starting to drift and acts early to solve,  - using learning from individual scenarios to create solutions at service level. 

• Can manage multiple moving parts calmly and thoughtfully. 

• Combines strong systems thinking with warmth and empathy, and loves working with people including team and parents/ carers - supporting and nurturing with love and kindness. 

We are looking for a wonderful person who has experience in:

• Significant experience working with children and young people with SEND and/or social, emotional and mental health needs

• Strong safeguarding knowledge and confidence managing complex safeguarding situations with best practice reflective practice

• Experience overseeing or coordinating front line educational/ health or other relevant case-managed services or provision

• Experience supervising, supporting, or line managing staff and frontline practitioners/ education or mental health teams

• Strong project management, operational, and administrative skills

• Excellent organisational skills and the ability to manage multiple moving parts within a busy service

• Ability to organise, coordinate, and maintain oversight across multiple workstreams, timelines, and priorities

• Confidence developing and improving operational systems and processes

• Ability to quickly process information, prioritise effectively, and proactively problem solve

• Experience building strong, warm and compassionate relationships with parents and carers

• Strong written and verbal communication skills

• Confidence using systems, tracking information, and maintaining clear oversight of delivery, actions, and timelines

• Ability to identify opportunities for improvement and contribute to the ongoing development of services and systems

• Comfortable taking ownership of operational improvement and helping services grow sustainably over time

• Ability to work within an established relational and values-led approach while helping strengthen and refine service delivery

• A proactive, thoughtful, and emotionally intelligent approach to leadership and service management

• A belief in trauma informed,child-centred, and holistic approaches using a variety of tool kits to supporting children and families

Qualifications (Desirable, not Essential)

• Relevant qualification in education, SEND, mental health, youth work, social care, counselling, psychology, or a related field, or in project management/ operations or organisational development

Most importantly … 

You will align with our key values of:

• Love, imagination, Nurture, and Brave. 

Our team commits to these in all their interactions and through our code of conduct and behavioural framework as part of our wider safeguarding culture and best practice.

So why work for us?

Our work is sometimes challenging and tender, but it is also enriching, rewarding and we are always looking for your vision and input as we grow as a charity. 

Benefits

• 29 days annual leave plus public holidays

• Pension: 3% employer contribution, 5% employee contribution

• Flexible working as much as possible around service needs and opportunities for home working for at least some of the week (specifics to be agreed). 

• Free access to on-demand and structured counselling plus mental health resources via Spill.chat employee assistance scheme

• Collaborative working with a supportive, warm team and colleagues. 

We want everyone at Love Squared to love working for us and feel like they are an ambassador for the charity, spreading the word about what we do and the impact we have, for the sake of the children and families we serve, and we will celebrate each and every achievement with you from the tiny (they said ‘hello!’) to the big ones, as well as the tougher moments - we work as a team, supporting and nurturing each other. 

Most importantly, it’s this: 

‘Your work has been life changing, and in each conversation we feel so listened to’

Some important things! 

An application form is required as part of the recruitment process (we can’t accept just a CV!) and any appointment to joining our team will involve appropriate safeguarding checks for regulated activity with children and adults in line with our safer recruitment process such as appropriate DBS and other relevant safer recruitment checks, as well as being able to demonstrate right to work in the UK and you would be required to sign up to the DBS update service and have or obtain an appropriate DBS check for working with children and vulnerable adults. 

We may also carry out proportional online searches on candidates who are shortlisted for interviews. 

Please be aware that this post is exempt from the Rehabilitation of Offenders Act 1974 under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.  It is an offence to apply for the role if the applicant is barred from engaging in regulated activity relating to children. 

Shortlisted candidates will be asked to complete a confidential self-declaration form of their criminal record and other relevant checks as part of our safer recruitment process.  Please note that we operate a positive disclosure policy for cautions and convictions and historic convictions that are not related to offences against children or vulnerable adults, Love Squared would normally be willing to undertake a careful risk assessment with the applicant’s permission before coming to a decision about whether the application can be taken further.  

The interview process will include more than one stage, and please be aware that there might be two stages to the interview process and a short written/ relevant task. 

Due to capacity (we are a busy charity with a small team!) we are so sorry (and we really mean this) but we unfortunately cannot offer feedback to candidates who have not been shortlisted (eg. where we don’t progress an application form to the next stage). 

We're committed to equality of opportunity and welcome applicants from under-represented groups, diverse backgrounds, and those who don't always get their voices heard. If you have any access requirements or need reasonable adjustments in the recruitment process, then please let us know, and we'll make every effort to ensure these are supported. 

We are recruiting for a Temporary Public Affairs Officer for a professional member body, you will need sound knowledge of the workings of government and parliamentary procedure, you will support the public affairs team in providing a timely, high-quality and professional public affairs service to deliver the organisations aim & objectives.

Hybrid working min 1 day in their London office

The Role
Support the public affairs team to develop and maintain relationships with key stakeholders in Westminster and Whitehall, particularly MPs and peers with an interest in health, and other national, regional, local and EU stakeholders
Research and develop briefings for stakeholder meetings at request of head of public affairs and senior public affairs officers
Produce parliamentary briefings and submissions
Supervise the public affairs monitoring service, providing daily monitoring support and research material, including monitoring Westminster, European institutions, and other relevant external stakeholders
Cascade monitoring information throughout the organisation
Collate information from a range of public affairs sources for circulation to senior members, relevant colleagues in the Engagement & Communications directorate, policy directorate and the wider teams - including summaries of relevant bills, reports, debates etc.
Provide analytical support to the public affairs team, including collating data on parliamentary/public affairs activity/performance

The Candidate
Previous experience in a parliamentary, political or public policy environment
Excellent communication skills, both verbal and written
Excellent political awareness and keen interest in politics
Strong research and analytical skills
Ability to prioritise and manage own workload effectively but also to be flexible and adapt/respond to emerging issues, short deadlines and other demands or challenges
Knowledge of legislative procedures and policy making processes - across national, regional, local and devolved government and European institutions
An understanding of health policy issues and the challenges and opportunities facing the health and other public sectors

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Customer Support Engineer
Hours: Part time, 20 hours per week, Monday – Friday 8am - 12pm (4 hours per day)
Contract: Fixed term role until 31 March 2027
Salary: £30,500 - £32,000 per annum, pro rata (£16,500 per annum for part time hours) plus Into Film Benefits
Location: Edinburgh, Belfast, Cardiff, Salford or London. We operate in a hybrid pattern, combining home working with attendance at the office.

About Into Film

Into Film is the UK’s leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching.

We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards - the UK’s leading showcase for young filmmaking talent.

The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen.

Our vision – Film enriches the life of every child and young person.

Our mission – To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image.

Into Film operates a hybrid working policy with offices in London, Cardiff, Belfast, Edinburgh and Salford.

We are open to flexible working models wherever the role allows, including working compressed hours. We also offer a range of staff perks and benefit, which are detailed below.

Role Summary

The main function of the Customer Support Engineer (“CSE”) role is to ensure those who choose Into Film receive the most positive support possible from the organisation. So, the CSE will play a key role in our product strategy, demonstrating our commitment to high retention of account holders.

The role exists as the front line of customer technical support for users of Into Film’s online offer, including the educator, club member, and online learning websites.

The CSE supports organisations, film clubs, educators, young people, and other account holders on their journey from recruitment to brand advocate. The CSE also plays a key role in monitoring issues and account activity, analysing these to inform new features and opportunities for the organisation.

Main Responsibilities:

• Provide customer service and manage support queries from users of our products and services, including cases from info@ and support@ email inboxes, phone calls, live chat, etc., via Salesforce, our Customer Relationship Management system (“CRM”)
• Troubleshoot and where necessary escalate technical issues to the Customer Support Engineer Coordinator and/or digital team via JIRA ticketing application
• Participate in rota for answering the main Into Film phone line
• Ensure that support documentation, including user-facing Frequently Asked Questions (FAQs), Knowledgebase (KB), and other website pages, are updated and developed to include the latest solutions for issues encountered by our users
• Assist with detailed reports on customer service issues utilising the CRM, including issue type and frequency
• Assist with creation and distribution of support-focused surveys of our users
• Assist with onboarding and provide escalation support should demand require outsourcing to service vendors or contractors
• Assist Customer Service Engineer (Coordinator) on projects and work areas defined by the Head of Product and Technology
• Any other reasonable duties assigned by Into Film.

General Responsibilities:

• Commitment to quality internally and in all dealings with Into Film’s stakeholders including teachers, children and young people, industry partners, funders, supporters, parents and carers, and members of the public.
• Commitment and active participation in helping Into Film live its EEDI values and ethos through everything it does.
• Contribute to long term planning to ensure growth in line with demand and resources.
• Contribute to the regular monitoring and evaluation of Into Film’s work.

Person Specification:

Minimum Requirements:

• Excellent customer relationship and service management skills
• Exceptional communication skills (verbal and written)
• Excellent time and project management skills, including an ability to prioritise and plan to maximise efficiency
• A good understanding of Salesforce or similar CRM, including service measurement tools, analytics, metrics and insights
• A good understanding of the education market and curriculum (formal and informal)

Desirable:

• Familiarity with the Microsoft Office Suite (Office 365)
• Salesforce case management experience (Service Cloud)
• A love and knowledge of film

All Into Film staff work in a hybrid pattern, combining home working with attendance at their local and national office when required, along with some travel across the UK, as appropriate to the role.

We are open to flexible working models wherever the role allows, including working compressed hours.

We also offer a range of staff benefits and perks, including:

• Annual Leave – 28 days (full time/pro-rata), including 3 days to cover office closure between Christmas and New Year.
• Pension – matched up to 5% of salary (2% above statutory employer contribution).
• Flexible working including compressed hours, job share etc. – all applications favourably considered, approval will be at the discretion of Into Film.
• Enhanced parental/paternity/shared parental leave.
• Interest-free non-essential study loans.
• Interest-free bike/scooter/travelcard loan.
• Employee Assistance Programme (EAP) – 24/7 confidential wellbeing support, advice and guidance.
• Wisdom health insurance cover – non-contributory (apart from employee tax contribution).
• BenefitHub portal - offering discounts on healthcare, wellbeing products, and lifestyle products and services.

All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film’s expense; employment is dependent upon this.

Closing: 10:00am, Tuesday 30th June 2026 (BST)
Interviews will be held between 14th and 15th July 2026.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

Greenpeace is a movement of people who are passionate about defending the natural world from destruction. Their vision is a world where everyone has equal access to clean air, water, and energy; where the nature we love is protected, precious habitats are restored and communities are united by ambitious climate action.

Greenpeace UK’s Key Relationships programme raises around £15–16 million each year from major donors, trusts, foundations and legacies, playing a vital role in funding the organisation’s campaigning work.

We are looking for a talented relationship fundraiser to manage a portfolio of major donors and prospects, building authentic relationships that inspire significant philanthropic support for some of the world’s most urgent environmental challenges.

This is an exceptional opportunity to join one of the charity sector’s most successful major gifts programmes. Working closely with the Deputy Head of Major Gifts, you will take ownership of a portfolio of committed supporters, developing tailored cultivation strategies, making significant asks and delivering exceptional stewardship.

Much of your portfolio will comprise existing donors with considerable potential for growth, while you’ll also bring new supporters into the pipeline through thoughtful prospecting and relationship building. You’ll create meaningful opportunities for donors to connect with Greenpeace’s work, whether through one-to-one meetings, campaign briefings, events or bespoke engagement experiences that reflect their individual interests and motivations.

You’ll join a highly collaborative fundraising team with dedicated Events & Operations support, prospect research resource and strong internal relationships across the organisation. This is an opportunity to develop your major gifts expertise, take ownership of high-value relationships and play a visible role in the continued growth of Greenpeace UK’s philanthropic fundraising.

As Major Gifts Officer, you will:

• Manage a portfolio of major donors and prospects, building trusted relationships that maximise long-term philanthropic support
• Develop and deliver tailored cultivation, solicitation and stewardship strategies for each supporter, taking responsibility for the full donor journey
• Identify new prospects, secure meetings and create bespoke engagement plans that build a strong pipeline of future supporters
• Make compelling asks through face-to-face meetings, telephone conversations and written proposals, securing significant gifts for Greenpeace UK’s priorities
• Create meaningful opportunities for donors to engage with Greenpeace’s campaigning work through events, briefings, visits and other bespoke experiences
• Work closely with colleagues across fundraising, campaigns and communications to develop inspiring donor propositions and stewardship
• Manage your portfolio using donor insight, research and pipeline planning, ensuring accurate CRM records and contributing towards ambitious income targets
• Play an active role within the Major Gifts team, sharing intelligence, supporting colleagues and contributing to the continued success of the programme

Essential skills and experience:

• Experience identifying, cultivating and securing significant gifts from HNWIs or experience of personally securing high value income through developing relationships with individuals, for example strategic corporate partnerships or relevant out-of-sector experience.
• Experience managing a portfolio of donors, clients, accounts or comparable external relationships, developing tailored engagement strategies that build long-term relationships
• Excellent written and verbal communication skills, with the ability to develop compelling proposals, pitches and donor communications, and build credibility with senior stakeholders
• Strong organisational skills, with the ability to manage multiple relationships simultaneously, prioritise competing demands, maintain accurate records and deliver against income or commercial targets
• A warm, authentic and emotionally intelligent relationship-builder, able to adapt your approach to different audiences and create meaningful engagement opportunities
• Confident representing an organisation professionally at meetings, events and other external engagements
• A collaborative approach, sound judgement and genuine commitment to Greenpeace UK’s values and mission

Desirable, but not essential:

• Substantial major donor fundraising (full cycle) experience with track record of personally securing 5-figure gifts
• Experience securing high 5-figure or 6-figure+ gifts or comparable high-value income
• Experience of capital campaigns or other strategic relationship fundraising

Diversity and Inclusion

Greenpeace UK recognise the value in having a diverse workforce, as well as the importance of creating equal opportunities for all. Applications are welcomed and encouraged from people of all backgrounds.

Applications are particularly encouraged from people of colour, disabled people, and people who identify as working class now or in the past.

Candidates will be selected based on how well they meet the criteria for the role and all applicants will be treated fairly throughout the recruitment process.

If you have any specific requirements which would enable you to participate in the recruitment process more fully, in particular if these relate to a disability or access issue, please contact Laura at QuarterFive as soon as possible. If you require the job pack in a different format, please get in touch and we will happily provide you with one.

Anti-racism and inclusion commitments

Greenpeace UK wants its team to reflect the diversity of the communities it works alongside. It is committed to fairness, inclusion, and challenging discrimination and oppression in all its forms.

The environmental sector still has further to go when it comes to representation. Greenpeace UK has published ambitious race representation targets and, through its Anti Racism Plan, is working proactively to achieve stronger representation of people of colour, particularly within leadership positions.

As part of this commitment, a Guaranteed Interview Scheme (GIS) is being piloted. Greenpeace UK aims to offer an interview to everyone who opts into the scheme and meets the essential criteria. Guaranteed interview applications will be processed by QuarterFive and shared only with the Greenpeace UK recruiting manager and HR team.

If you identify as a person of colour and meet the essential criteria for the role, you can choose to opt in to the Guaranteed Interview Scheme via the screening questions (click on 'Apply' to view these). 

Don’t meet every single requirement? Research shows that women and people of colour may hesitate to apply unless they meet every area of the person specification. If you’re excited about this role but don’t meet all the criteria, you are encouraged to apply.

Employee benefits

Employee benefits include: 

• 25 days annual leave for full-time staff, with additional leave accrued according to length of service up to a maximum of 32 days
• Once a month, all Greenpeace staff take an organisational ‘breather’ day where the office closes with no expectations of output on these days
• Office closure normally occurs between Christmas and new year and staff are not required to use annual leave to cover this period
• Employer pension contribution of 8.5% of basic salary, provided employees contribute at least 3%
• Interest free season ticket loan, or a tax efficient bicycle loan
• Life assurance scheme (4 x annual salary)
• Employee Assistance Programme that includes access to free confidential advice with a qualified counsellor

We're looking for a kind, compassionate and resilient Senior Payroll & HR Admin Partner to join our Human Resources team at our Head Office in Islington.

£33,000.00 per annum, working 35 hours per week.

(£33,000.00 per annum on starting increasing to £34,085.79 once successfully passed probation)

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Free DBS

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The Payroll HR Admin Partner is a hands-on role responsible for:

1. Ensuring both the effective administration and checking of the monthly payroll tasks and effectively managing payroll queries and the outsourcing of payroll tasks to MHR. Ensuring the integrity of Look Ahead's payroll system at all times and ensure accurate, prompt payment to all employees, workers and Board Members (it is envisaged this will take approximately 50% of time)

What you'll do:

Payroll

• Be responsible for the day to day delivery and coordination of the administration of the Payroll function, ensuring a timely and accurate payroll service is delivered to Look Ahead's employees, workers and Board members, to agreed deadlines
• Produce and review any monthly exception reports to identify and rectify any payroll errors arising

HR Admin

• Acting as the first point of contact for all HR Admin related queries, via phone and email; responding promptly, whilst managing expectations effectively
• Ensure letters for contractual changes for staff are sent out in a timely and accurate way and all relevant systems updated

General:

• Ensure that all diversity and inclusion implications are considered in all work, and in personal conduct across Look Ahead

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Can work to tight deadlines and deliver accurate work on time
• Strong customer service approach - wants to get things right first time and ensures timely and effective communication with customers
• Good attention to detail with minimal errors
• Ability to prioritise and manage multiple tasks
• Proactive and enthusiastic in approach to work and improving processes

What you'll bring:

Essential:

• Excellent attention to detail and high levels of accuracy
• Previous payroll experience

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Any Crisis Skylight across Great Britain with homeworking in line with Crisis' Hybrid Working Policy

Please note Crisis to be considered for our roles, you need to have a current and valid right to work in the United Kingdom. We do not have a sponsorship licence and as such we are not in the position to provide work visas.

About the role

This role involves working with teams across Crisis to generate data and insights that build understanding, drive decision-making, and showcase our work. Drawing on various homelessness databases, you will provide vital insights for Policy & Social Change, Client Services, and Brand, Marketing and Fundraising.

As part of the Research & Evaluation team, you will contribute to bold research and analysis that highlights the causes of and solutions to homelessness, to inform our policy influencing and media work and drive forward Crisis’ strategy for ending homelessness. This involves working with people with lived experience of homelessness as both research participants and co-researchers, to platform their views and experiences. You will also play an important role in interpreting and strengthening our internal data, to support impactful and equitable service delivery.

About you

• Strong skills in data analysis and statistics, and an understanding of how these can be applied to provide actionable insights and recommendations

• Experience with tools such as Power BI, Excel, SQL, Python, and Customer Relationship Management (CRM) systems or similar databases

• The ability to communicate clearly with a range of audiences, making complex information accessible and engaging

• The ability to build and maintain strong working relationships across an organisation

• An interest in the issue of homelessness and a commitment to Crisis’ mission and values

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including: 

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay.

• Flexible working around the core hours 10am-4pm 

• Wellbeing Leave to be used flexibly 

• And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Tuesday 14th July 2026 at 23:59

Interviews will take place w/c 27th July at our London head office.

Interview process: Task and competency-based interview

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Director

We are seeking an experienced and visionary Director to help lead a multi-award-winning charity into its next phase of growth and impact.

Position: Director
Salary: £52,500 - £57,500
Location: Hybrid – at least 4 days per week in the office (N7), with regular travel to prison sites
Hours: Full-time
Closing Date: 10th July 2026

About the Role

The charity supports people serving prison sentences through creative music and peer-led employment programmes. Working closely with the existing Director and Board of Trustees, you will help shape and deliver the organisation's strategic vision while ensuring the successful delivery of programmes across multiple prison sites.

Key responsibilities include:

• Leading strategic planning and organisational growth
• Developing and delivering fundraising and income generation strategies
• Securing grants, contracts and partnership opportunities
• Overseeing financial planning, budgeting and reporting
• Managing contracts and relationships with prison and sector partners
• Leading and supporting a dispersed team
• Acting as an ambassador for the organisation with funders and stakeholders

About You

You will be a strategic and hands-on leader with:

• Significant leadership experience within the charity, criminal justice or wider social impact sector.
• Experience as a senior leader, Director, CEO or member of a leadership team.
• A strong track record in fundraising, income generation and partnership development.
• Experience securing and managing contracts, organisational operations and financial oversight.
• Strong strategic, operational, and financial management skills.
• Experience leading and supporting dispersed teams in complex environments.
• A strong understanding of prisons, rehabilitation and the barriers faced by people within the criminal justice system or related sectors (homelessness, substance use, rehabilitation).
• Excellent communication, relationship-building and stakeholder management skills.
• Strategic thinking combined with a practical, hands-on approach.
• A genuine commitment to social justice and belief in the transformative power of creativity, music and peer-led support.

About the Organisation

Established in 2014, the charity delivers creative music and peer-led employment programmes in prisons across London, Kent, the Midlands and the North East. The organisation works alongside people facing significant barriers, helping them develop skills, confidence and pathways into employment while creating meaningful opportunities for long-term change.

Other roles you may have experience of could include: Chief Executive Officer, Deputy Chief Executive, Operations Director, Executive Director, Director of Services, Head of Programmes, Director of Operations, Managing Director, Director of Partnerships, Charity Director. #INDNFP

We welcome applications from people of all backgrounds and are committed to building an inclusive and diverse workforce.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People. 

About The Royal College of Surgeons of Edinburgh

The Royal College of Surgeons of Edinburgh is an independent membership organisation dedicated to the education, training and advancement of surgeons, dental surgeons, doctors, and various individuals throughout healthcare who are involved in the surgical care of patients. The College has a current membership approaching 32,000 and growing, with members spanning over 100 countries around the world.

From our founding in 1505, the College has been committed to the advancement of surgery and driving patient safety standards worldwide. In our 515-year history, there has never been a better time to join the College than now.

Working with us

At the College we aim to embrace views from across the organisation, sharing common goals and values for the betterment of healthcare through the advancement of surgical and dental professionals. We aim to develop teams that are reflective of the needs of our members and maximise the potential of every employee.

To reflect the varying needs across the organisation, we offer a range of policies and benefits for our workforce including a generous 42 days annual leave, flexible working practices, enhanced employer pensions contribution and various discounts throughout the College including the Ten Hill Place Hotel, 1505 Café and free entry to Surgeons’ Hall Museums.

About the Role

The Policy and Public Affairs Officer is a strategic role that offers an exciting opportunity to make an impact on healthcare policy on a national scale.

Reporting to the Head of Policy and Public Affairs, the post holder will develop and communicate the College’s core policy messages and engage with governments, NHS organisations and other healthcare bodies across all four nations. They will also oversee responses to policy consultations and prepare policy reports, statements and conduct research that helps the College understand and influence the shape of the surgical and dental workforce.

This role can be based in either our Edinburgh or Birmingham offices, with candidates expected to be on site two days per week. There may be requirement for the role holder to work outside of normal working hours and travel for work occasionally. 

Experience/Qualifications/Key Skills

This is a superb opportunity for an individual who is confident, methodical, organised and conscientious.

Educated to a minimum level of degree level you will have proven policy and analytical experience as well as excellent communication and strong team working skills. A self-starter, you will have the ability to manage your workload with minimum supervision and develop your own strategies and campaigns. 

A high level of professionalism and diplomacy is required for the role as is a willingness to take on new challenges and be receptive to change.

Please note that we do not accept CV’s and agencies need not apply.

Greater Manchester Moving is the Greater Manchester charity committed to changing lives by inspiring a healthier future in Greater Manchester through moving more, sport and physical activity. We play a strategic leadership role in support of the Greater Manchester wide movement, for movement.

We are seeking to recruit an individual with purpose, passion and integrity to lead, support and connect the Greater Manchester system in creating the conditions to enable Active Lives for All.

It’s an exciting time to join the team as we develop our vision to build and foster relationships with and between people, communities and system partners, to enable a whole system approach to supporting the development of community networks, activities and opportunities to move more and tackle inequality.

We are looking for someone who loves working with people, who can unite people from diverse backgrounds around a vision, who understands the power of collaboration and who can work with others to help people connect, support and lead across sectors, organisations and alongside communities to help us achieve the ambitions set out in the ten-year strategy, GM Moving in Action.

This is a fantastic opportunity to join a high performing Active Partnership team working with a network committed to making positive change through physical activity, sport and movement.

This is a full-time role (37 hours per week), but job shares, secondments and reduced hours will be considered as part of our commitment to flexible working. Working days will predominantly be Monday to Friday. Our team works a minimum of two days a week in person, and our core office day is Tuesday. Occasional evening/weekend work may be required.

We have permanent office space at House of Sport in Manchester, and office space with GMCA and NHS GM at Tootal Buildings, Oxford Road, Manchester. We have regular team and co-working days, blended with homeworking. We trust you to work in a way that suits you and that enables you to be productive and thrive.

Greater Manchester Moving is committed to providing equal opportunities and promoting diversity, irrespective of ethnicity, age, gender identity, sexuality, disability, religion, pregnancy or personal circumstance. We aspire to being a diverse, inclusive and responsible organisation. Our aim is to have a workforce that reflects and understands the communities we work alongside. 

Closing date: Sunday 19 July 2026, midnight 

Interview date: Wednesday 29 July 2026

We're looking for an organised, proactive and resilient Business Systems Administrator to join our IT Team located at our Head Office in Islington.

£38,500.00 per annum, working 35 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
- Ensure all live and test application environments are maintained in compliance with Look Ahead's IT policies and guidelines to meet business needs by working with colleagues and the Business Systems Manager to manage system security and coordinate system changes, patch installations, database copies and upgrades, as applicable.

- Provide application configuration, support, and administration for Nourish (Care plans) and Camascope (eMARS), and cover for other key business systems including MHR's iTrent (Recruitment, HR & Payroll), Cx (Housing Management & Customer Support Plans), OnTrack (Domestic Abuse) and any other applications and products being deployed through the Digital Transformation programme.

- Act as the subject matter expert and coordination point for Nourish and Camascope specific support activities, including updating support tickets and associated details and responses via the ticketing system.

- Manage ticket and incident escalations, as appropriate.

- Support the application owners, business users and team members with the building and running of reports from Nourish and Camascope when required for urgent organisation needs, such as regulator requirements or responding to serious incidents.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
High levels of customer service - puts self in the place of system users to understand how best to tailor solutions to business requirements and needs.
- Approachable and open behaviours
- A Team Player, willing to share work and learning with the team and builds a positive team culture
- Able to work on their own initiative with minimal supervision
- Means, desire, and discipline to work effectively from home and still achieve desired results

What you'll bring:
Essential:
- Hands on knowledge of, or involvement in system administration for, at least one Customer Care Plan related system
- Previous history of supporting business systems or their use
- Self-starter with good initiative
- Well organised and methodical
- Good problem solving / analytical skills
- Experienced in issue resolution
- Excellent attention to detail
- Success orientated and delivery focused
- Excellent communication skills
- The ability to work to tight deadlines
- The ability to work through conflicting priorities
- The ability to build relationships with key internal and external stakeholders

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see full job description on our website

Fundraising and Partnerships Manager (New Role)

Part‑time (22.5 hours per week)

About Emergency Nutrition Network (ENN)

Emergency Nutrition Network (ENN) works to reduce undernutrition globally. We enhance the effectiveness of nutrition policy and programming by improving knowledge, stimulating learning and building evidence. We are passionate about being network-driven, independent and evidence-based. 

Our vision is that every individual caught up in a nutritional emergency, or suffering from malnutrition anywhere in the world, gets the most effective help possible.  We undertake knowledge management, research, and advocacy to support national governments, civil society, UN agencies, donors and academic organisations, and communities of practitioners. Through our work and collaborations, we support agencies and individuals to implement evidence-based nutrition programming, predominantly in low- and middle-income countries and in fragile and conflict-affected states.

ENN is governed by a Board of Trustees and has its head office in Oxfordshire, UK. ENN is financially supported by foundations and trusts, bilateral donors, international non-governmental organisations and United Nations agencies. For more information about ENN see our website.

What we do

Our Strategy aims to enhance the effectiveness of nutrition policy and programming by improving knowledge, stimulating learning, building evidence, and providing support and encouragement to practitioners and decisionmakers involved in nutrition and related interventions.  ENN’s portfolio includes projects specialising in Infant Feeding in Emergencies, Wasting and Stunting, Adolescent Nutrition and Management of small & nutritionally At-risk Infants under six months & their Mothers (MAMI), as well as our highly regarded international publication, Field Exchange (FEX). 

The Role

This is a new opportunity to develop the role of Fundraising and Partnerships Manager to lead the identification, development and submission of new funding proposals, and to lead on relationship management with new and potential investors.   You will work closely with the technical and operation teams.

About You

Bringing your experience of funding development to ENN, you will be ready to jump in and progress work quickly to capitalise on critical time sensitive funding opportunities. You will be comfortable assessing diverse funding opportunities, building and maintaining partner relationships, coordinating the development of grant applications and proposals in line with organisational priorities, ensuring they are tailored to donor and investor motivations and interests.

Terms and Conditions

Hours of work: Part-time flexible working, up to 22.5 hours per week/ 0.6FTE

Type of contract:  Part time. 12 months fixed term contract initially

Location: UK/Remote - Flexible. Some hybrid working may be offered to candidates in proximity to ENN’s Head Office in Kidlington, Oxfordshire, OX5 2DN.

Benefits: Dental cover, Life cover, Employee Assistance Programme, Wellbeing contribution

Annual leave: 25 days pro rata plus UK bank holidays increasing by one day p.a. after two complete years of service to a maximum of 27 days p.a. (pro rata). Paid office closure days between Christmas and New Year

Pension:  Auto-Enrolment to ENN scheme with a generous Employer contribution of 5%

Salary:  The salary for this position is Band 4, circa £47,000 pro rata. 

Key Responsibilities

1. Lead on identifying and researching new potential investors in the private and corporate sectors to support a broader and more diverse funding base.

2. Work with the Technical team on finding and engaging with new opportunities and starting up discussion with potential new investors

3. Support relationship management with investors and potential investors, in coordination with relevant project leads.

4. Coordinate the development and submission of new funding proposals that fit with ENN’s strategic direction, working with technical and operations staff to prepare all required proposal documentation in line with funding guidelines and timelines.

5. Ensure due diligence checks are completed on potential funders and partner capacity assessments on potential subgrantees.

6. Maintain ENN’s ‘live’ funding database

7. Contribute to the review and development of ENN’s funding strategy

Person Specification

· Experience in working with a diverse range of donors or investors to develop funding opportunities.

· Experience developing compelling funding proposals that respond to the needs of potential investors and are in line with organisational strategy, values and expertise.

· Success in securing funding from a range of funders or investors – such as public, private, corporate, institutional, multinational banks, and experience of direct fundraising with major donors (trusts and foundations/high net worth individuals, corporates).

· Ability to represent ENN externally, broker connections and communicate with diverse range of investors.

· Ability to broker and coordinate inputs from team members across projects and a range of specialities (technical, operations, finance)

· Ability to understand donor proposal requirements/application guidance.

· Ability to manage a diverse and busy workload, prioritising effectively, and able to work both independently and as a member of the wider team.

• Strong communication and interpersonal skills, working well with other team members and stakeholders (both internal and external).

· Able to work creatively and deliver to deadlines. A self-starter, able to diagnose situations and constraints, comfortable when to progress independently and when to escalate.

· Excellent attention to detail.

• Fluent in English, verbal and written.

· Good cross-cultural awareness, knowledge, and its application to funding development.

· Data security and GDPR awareness.

Reporting Lines

Reporting to the Technical Director for Platforms

Supervisor for ENN fundraising associate volunteers

Eligibility to work

Must have the right to work in the UK at the time of application. No relocation package is offered for this role.

ENN is committed to diversity and inclusion, and to building a culture where every staff member and volunteer is recognised and valued as an individual.  We actively encourage applications from a broad range of experiences and backgrounds.

Application Process

Please submit a Cover Letter (no more than 1 page) and CVno later than 5 July 2026 (11:59 pm).  Early applications are advised as we reserve the right to conclude the process before the closing date if a suitable candidate is identified.