Head of supporter experience jobs

Head of Health Information and Support

Permanent

Salary: £55,000 - £60,000 per annum, plus benefits

London N1

Full time – 37.5 hours a week 

We're a hybrid working employer, meaning you're required to come into the office on average 2-3 days per week, currently Tuesday and Wednesday or Thursday

Closing date: 11.59pm, Mon 31 August 2026

First Interviews: 9/10/11 September 2026

Second interviews: 22/23 September 2026

An exciting opportunity for a Head of Health Information and Support has arisen at World Cancer Research Fund (WCRF).

World Cancer Research Fund champions the latest and most authoritative scientific research from around the world on cancer prevention and survival through diet, weight and physical activity, so that we can empower people to make informed lifestyle choices to reduce their cancer risk.

We are seeking an inspiring, strategic and collaborative leader to shape and deliver WCRF’s Health Information and Support strategy across three core audiences: the general public, health professionals and cancer survivors. The team turns WCRF’s scientific evidence on cancer prevention and survival into practical, accessible information, training and support based on our Cancer Prevention Recommendations. The postholder will lead and develop the team, ensuring its work is innovative, evidence-based, high quality and demonstrably effective.

Working across Science, Policy, Fundraising, Communications and Engagement, you will create new ways to share our health information, improve existing resources and services, and build impactful partnerships. You will ensure that public and patient insight shapes our work from cancer prevention to survivorship, strengthen programmes for health professionals and make effective use of digital channels. Responsibilities include contributing to our Medical Education programme, participating in working and steering groups and speaking at national conferences, networking at events, engaging corporate audiences and acting as a spokesperson in broadcast and print media. Ultimately, you will help establish WCRF as the go-to source of information and support on the links between cancer, nutrition and lifestyle.

The successful candidate will have a strong track record of implementing strategy, developing business and operational plans, and leading high-performing teams. 

You will bring substantial experience in areas such as health information or education, working with healthcare professionals, UK health policy, health science or research, or marketing health information and services. You will be confident in measuring impact, managing budgets and using data to improve performance, with strong knowledge of non-communicable diseases and issues including nutrition, obesity, diet and physical activity. An excellent communicator and relationship-builder, you will be proactive, creative and results-focused, able to operate at senior management level and open to using digital, AI and other emerging tools to improve effectiveness and efficiency.

Application Details:

If you are interested in this role and feel you possess the necessary requirements, please submit a current CV and covering letter (maximum 2 pages) by the closing date. You must have current right to work in the UK.

Please note: Your cover letter should highlight how your skills and experience will benefit WCRF and equip you for the role.
Due to the high volume of applications we receive, we are only able to provide feedback to shortlisted candidates. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. 

Join Rays of Sunshine at an exciting stage of growth and help create unforgettable supporter experiences that bring joy and hope to seriously ill children.

We’re looking for an organised, proactive and people-focused Public Fundraising Executive (Community & Challenge Events) to join our ambitious Fundraising team and help support, develop and grow our Challenge Events programme, alongside delivering Community Fundraising activity.

This is a brilliant opportunity for someone who loves working with people, enjoys making things happen and wants to see the direct impact of their work.

With an initial focus on our expanded London Marathon programme, you’ll help recruit, onboard and support runners and challenge event participants, ensuring they feel motivated, informed and part of Team Sunshine throughout their fundraising journey.

You’ll also support the development and delivery of our wider Challenge Events portfolio, helping us strengthen existing events, explore new opportunities and grow participation and income across a varied programme of third-party and supporter-led events. You’ll work closely with colleagues and supporters to ensure each event is well planned, well promoted and delivers a brilliant experience from sign-up through to event day and beyond.

Alongside this, you’ll support our wider Community Fundraising programme, building relationships with individuals, wish families, schools, groups and local organisations, and helping them make the most of their fundraising.

You’ll play a hands-on role in:

• supporting, developing and growing our Challenge Events programme
• delivering outstanding supporter care and stewardship
• recruiting and supporting challenge event participants
• helping plan and deliver the London Marathon and other events
• building strong relationships with community fundraisers
• coordinating communications, materials, volunteers and event activity
• monitoring fundraising progress and helping supporters achieve their goals
• keeping supporter, event and income records accurate and up to date
• identifying opportunities for supporters to stay involved with Rays of Sunshine

We’re looking for someone with experience in fundraising, events, supporter care, community engagement, customer service or another people-focused role.

You’ll be highly organised, confident communicating with a wide range of people and comfortable managing multiple priorities. Most importantly, you’ll genuinely care about giving supporters a fantastic experience and helping them feel connected to the difference their fundraising makes.

Experience in Community or Challenge Events fundraising, particularly the London Marathon or another large-scale event, would be an advantage.

Why join Rays of Sunshine?

Rays of Sunshine exists to brighten the lives of seriously ill children and young people across the UK through our Sunshine in Hospitals programme, life-changing wishes and Wish Community.

We’re also incredibly proud to have been recognised as one of The Sunday Times Best Places to Work 2026.

Our latest employee survey found:

• 100% of colleagues are proud to work for Rays of Sunshine
• 99% say they do something worthwhile through their role
• 96% overall employee engagement
• 98% would recommend Rays of Sunshine as a great place to work

You’ll be joining a supportive, positive and values-led team where kindness, connection, empowerment, integrity and joy are at the heart of everything we do.

This is a fantastic opportunity for an experienced relationship fundraiser to join Kids and play a key role in growing our philanthropic income. If you are passionate about building meaningful donor relationships and creating lasting impact for children and young people with special educational needs and disabilities (SEND), we'd love to hear from you.

Philanthropy and Relationships Manager

Location: Home-based with regular travel for face-to-face meetings
Hours: 36 hours per week (flexible working arrangements can be discussed at interview)
Salary: £35,000 per annum

About the Role

We're looking for an ambitious and motivated Philanthropy and Relationships Manager to lead the development of our major donor programme. Building on recent strategic recommendations, you will develop and deliver a sustainable fundraising programme that grows support from mid-level and major donors.

Working closely with the Head of Fundraising and colleagues across the organisation, you will identify, cultivate and steward high-value supporters, creating compelling opportunities for them to invest in Kids' mission. You will play a vital role in securing significant gifts and developing long-term partnerships that help children and young people with SEND achieve their full potential.

This role offers the opportunity to shape and grow a portfolio of supporters while helping to create a culture of philanthropy across the organisation.

Key Responsibilities

Strategy and Planning

• Develop and implement a measurable strategy for philanthropic growth.
• Work closely with the Head of Fundraising to strengthen and embed a culture of philanthropy across Kids.
• Collaborate with colleagues to identify, cultivate and solicit major donor prospects.
• Provide guidance and support to colleagues on donor engagement and relationship management.

Relationship Management

• Build, manage and strengthen relationships with existing supporters.
• Understand donor motivations and create tailored engagement plans that inspire long-term support.
• Represent Kids at networking and cultivation events, building visibility and awareness of our work.
• Work collaboratively with service delivery teams to demonstrate the impact of donor support.

Prospect Development

• Manage and grow a mid-level giving programme.
• Develop and maintain a strong pipeline of prospective donors through research, identification and outreach.
• Build and manage a portfolio of mid-level and major donor prospects.
• Work with the Events Manager to deliver engaging donor cultivation events.

Income Generation and CRM Management

• Take ownership of individual income targets and contribute to wider fundraising goals.
• Manage donor pipelines, forecasting and reporting through Donorfy CRM.
• Monitor performance and identify opportunities to maximise income growth.

Donor Communications

• Develop compelling cases for support and impact reports.
• Create personalised communications and proposals that align with donors' interests and motivations.
• Deliver a high-quality donor experience that encourages long-term engagement and investment.

About You

We are looking for someone who can demonstrate:

• Proven success in networking and relationship building that has resulted in financial support.
• Experience securing new gifts and developing new donor relationships.
• A strong track record of building and managing fundraising pipelines and supporter portfolios.
• Excellent written and verbal communication skills, with the ability to influence and engage high-value supporters.
• Experience using CRM systems and data to manage donor relationships, forecasting and reporting.
• Strong budgeting and financial forecasting skills.
• Experience researching and identifying prospective donors.
• Confidence engaging and influencing senior stakeholders, including CEOs, trustees and decision-makers.
• The initiative and resilience to build new relationships from the ground up.
• A genuine passion for improving outcomes for children and young people with SEND and their families.
• An understanding of the policy and influencing landscape affecting children and young people with SEND.

Why Join Kids?

At Kids, you'll be part of a dedicated team committed to creating brighter futures for disabled children, young people and their families. This is an exciting opportunity to shape a growing philanthropy programme, develop meaningful supporter relationships and secure transformational gifts that make a lasting difference.

Apply today and help us create life-changing opportunities for children and young people with SEND.

For further details about the role, responsibilities and requirements, please refer to the full Job Description attached.

We encourage early applications as we reserve the right to close this vacancy ahead of the advertised closing date if we receive a high volume of suitable applications

The Head of Communications role is an exciting opportunity to lead on maximising the credibility, visibility and impact of Runnymede Trust’s esteemed research and policy portfolio. You will be responsible for leading Runnymede’s small communications team, developing our traditional, new and digital media strategy and supporting the development of our campaigns identity.

The role will involve providing effective leadership and oversight of all our communications activities. The working environment is often reactive and fast paced whilst also managing a steady stream of longer term project related outputs. This is a key role with the potential to shape the UK’s research and policy narratives on race and inequalities with one of the country’s leading think tanks on race and social justice. You will bring extensive experience in leading a diversely skilled communications team, a track record of dealing with politically sensitive communications issues, and a deep understanding and passion for our work in furthering racial justice.

Head of Research and Engagement

Salary: £34,032 pro rata for 21 hours per week (£56,720 FTE)

Letchworth Garden City/ home working (hybrid)

Part time (21 hours a week)

Permanent

Flexible working considered

Lead research, insight and engagement that helps shape better MS care. If you are an experienced neurology or MS healthcare professional with strong leadership, research and stakeholder skills, this is an opportunity to turn evidence and lived experience into action for people affected by MS.

Join our friendly team
We are looking for someone who can bring people together around evidence, insight and improvement. You will be confident working with health professionals, researchers and external partners, and able to translate findings into clear, practical outputs that support better services and care. You will bring strong communication, project management and analytical skills, with the ability to lead a small portfolio and build trusted relationships across the MS community.

Our charity
The MS Trust is a UK charity which is here to help everyone make sense of MS. We are here for everyone affected by MS, from the moment of diagnosis and throughout their journey. We're here today, tomorrow and every day after that.

The role
Head of Research and Engagement: This is a senior and varied role where you will lead and oversee our research grants, MS service mapping, supported research and Helpline. Working closely with the Director of Services, you will set priorities, manage key roles, develop stakeholder relationships and make sure our research and mapping findings are shared clearly, accurately and accessibly. You will help strengthen our engagement with the NHS, professional bodies and partners, ensuring our work is rooted in real experience and has practical impact for people with MS.

What we can offer

· 28 days annual leave per year plus bank holidays, which increases with length of service to 30 days.

· Company pension with enhanced employer contribution. Salary Sacrifice scheme available.

· Death in Service benefit.

· Enhanced maternity, paternity and adoption pay.

· Sick pay.

· Hybrid working.

· Employee assistance Programme

· Fantastic office location with free parking, local to town centre and train station. Good transport links to London and Cambridge.

· Learning and development policy to develop all staff.

· Cycle to work scheme, Volunteering day and Season ticket loans.

To find out more and apply

Please visit our website to download a job pack and application form (CVs will not be considered).

As part of our commitment to equality, diversity and inclusion (EDI), we appreciate your time completing the form, as this allows us to keep our recruitment process fair and neutral.

Closing date: 1 September 2026 at 9.00am

First Interviews: 17 September 2026

Bible Society is on a mission to change the conversation about the Bible in culture. We want to see the Bible ‘translated’ into every part of life and society and, excitingly, we are having more and more opportunities to do this.

Global trends show that the world is becoming a less secular place. There is a growing spiritual openness particularly in China and sub-Saharan Africa. But in recent years, here in England and Wales, we are also seeing a burgeoning spiritual openness with well over a quarter of the public actively seeking greater meaning and purpose in their lives. The question is will they find the Bible as part of their search?

Bible Society have recently re-configured their leadership team to release the CEO to take up more of the external opportunities that are growing in both number and profile.

The Head of Office is a new role designed to help the CEO maximise the impact of these opportunities in two main ways: first by identifying and prioritising opportunities with the greatest potential, cultivating strategic relationships and partnerships, and marshalling the talents of the team internally so that the Bible Society is not only responding to opportunities as they arise but actively shaping the environment in which they operate, and secondly helping the CEO proactively curate an effective external engagement programme to communicate my core messages so that we can grow our missional impact in this season of openness.

This role sits at the intersection of strategic acceleration, external engagement, and the strengthening of relationships and influence across the wider sector. It will require skills in strategic thinking, public engagement and messaging, relationship building, decision-making around opportunities and project management.

Bible Society today combines the dynamism of innovation with the trust and tradition of a 222-year-old organisation. Our history is full of major innovations, daring exploits and significant impact. This is the time to join us if you want to be part of writing the next chapter…

For more details including how to apply please see the job pack. Closing date 31 August 2026.

Harris Hill is delighted to be partnering with a well-established national charity in the search for their new Head of People and Culture. For almost a century, this organisation has been creating healthier, more inclusive communities through practical programmes, national campaigns and meaningful advocacy, helping to improve people's everyday lives across the UK. This is an exciting opportunity to join the senior leadership team at a pivotal point in the organisation's journey, leading its people agenda while helping to shape its future culture, strategy and ways of working. The role offers a hybrid working arrangement, with one day a week in the London office.

Reporting directly to the Chief Executive, you will lead the development and delivery of the organisation's People and Culture strategy, ensuring it supports both organisational objectives and an outstanding colleague experience. You will provide strategic HR leadership across the full employee lifecycle, advising senior leaders on organisational development, workforce planning, employee relations, change management, learning and development, wellbeing, equality, diversity and inclusion, and performance management. You will oversee the People function, manage and develop a small team, maintain robust HR policies and systems, monitor people-related KPIs, and work closely with the Senior Management Team and Board to drive continuous improvement, positive organisational change and an inclusive, values-led culture.

We are looking for an experienced and commercially minded HR leader with a strong generalist background and a proven track record of developing and implementing successful people strategies. You will have excellent knowledge of UK employment law, experience advising senior leaders on complex people matters, and the credibility to influence at executive and Board level. You will be a confident leader with outstanding communication and relationship-building skills, capable of balancing strategic thinking with operational delivery. CIPD membership is essential, alongside experience of leading teams, managing organisational change and creating workplaces where people can thrive. Experience of working within the charity sector would be beneficial.

To apply, please submit your up-to-date CV by 23 August at 23:59.

Shortlisted candidates will be asked to submit a tailored cover letter after reviewing the full job description. Please note that only applicants with an unrestricted right to work in the UK will be considered for this position.

Please note, only successful applicants will be contacted with further information.

As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

We are seeking an organised, proactive, and people-focused Business Support and Grant Manager to join our growing charity. This new full time role has been created to support increasing demand and offers the opportunity to contribute directly to projects that deliver lasting community impact. The position is offered on a two-year fixed-term contract, with the intention of becoming permanent. Some UK travel, including occasional overnight stays, will be required.

Reports To: CEO

Contract: Full Time Fixed Term (2 years) with the intention of becoming permanent

Location: Within commuting distance of Milton Keynes, with UK travel and occasional overnight stays. Hybrid working from home will be optional following an induction period of at least two months at the head office. 

Purpose of the Role: To provide effective business support and development assistance to the charity while managing community grants from application through to award, monitoring and reporting. The postholder will support organisational growth, stakeholder engagement, tendering for new contracts, and the delivery of grant funding that creates positive community and social impact.

Probation Period: Four Months

Key Responsibilities:

Business Support

· Support the day-to-day operational effectiveness of the charity.

· Coordinate, prepare and submit tenders and business proposals.

· Gather and collate information from internal and external stakeholders to support submissions.

· Ensure all submissions are completed accurately and within deadlines.

· Support the CEO and Grant Director with reports and presentations.

· Maintain accurate records, databases and organisational documentation.

Grant Management

· Administer grant programmes from application to project completion.

· Review and assess funding applications against agreed criteria.

· Undertake due diligence and eligibility checks.

· Attend community benefit fund Advisory Panel Meetings.

· Monitor grant expenditure and funded project progress.

· Review monitoring reports and evaluate project outcomes.

· Ensure compliance with governance, funding conditions and reporting requirements.

· Maintain accurate grant records and audit trails.

Stakeholder Engagement

· Develop and maintain positive relationships with funders, applicants, community groups and partners.

· Provide guidance and support to applicants throughout the grant process.

· Support the onboarding of new clients.

· Represent the charity at meetings and events and public consultations.

· Act as a key point of contact for stakeholders and grant recipients.

Community Benefit Funds

· Support the development and delivery of community benefit funds.

· Assist with planning, governance, assessment and reporting activities.

· Support research and community engagement initiatives.

· Contribute to ensuring funds deliver measurable and lasting community outcomes.

General

· Uphold the values, policies and procedures of the charity.

· Work collaboratively across the organisation.

· Undertake other duties appropriate to the role and level of responsibility.

Person Specification

Essential Criteria:

Experience

· Experience of preparing tenders, funding bids or funding applications.

· Experience of stakeholder engagement and relationship management.

· Experience of managing multiple projects and competing priorities.

· Experience of producing reports and maintaining accurate records.

Knowledge

· Understanding of grant-making processes and funding assessment principles.

· Knowledge of governance, compliance and accountability requirements.

· Understanding of community-focused or charitable activities.

Skills & Abilities

· Excellent written and verbal communication skills.

· Strong organisational and project management skills.

· Ability to assess information objectively and make evidence-based recommendations.

· Strong attention to detail and accuracy.

· Ability to build effective relationships with a wide range of stakeholders.

· Competent in Microsoft Office applications and database management.

· Ability to work independently and use initiative.

Personal Attributes

· Proactive and self-motivated.

· Professional and trustworthy.

· Strong commitment to fairness, transparency and integrity.

· Adaptable and solutions-focused.

· Passionate about supporting communities and delivering positive impact.

Desirable Criteria

Experience

· Experience working within a charity, community organisation, social enterprise or funding body.

· Experience managing community benefit funds.

· Experience of contract management or project delivery.

· Experience supporting senior leaders or board-level governance activities.

Knowledge

· Understanding of social value and community wealth-building principles.

· Knowledge of charity governance and funding environments.

Qualifications

· Degree-level qualification or relevant professional experience.

· Relevant qualification in business administration, project management, fundraising, grant management or a related discipline.

Other Requirements

· Willingness to travel across the UK.

· Ability to undertake occasional overnight stays.

· Right to work in the UK

· UK Driving License

Every week, somewhere in England or Wales, a child experiences something they didn't think was possible. For almost 30 years Panathlon Foundation has created opportunities through inclusive sport for disabled and disadvantaged young people. Demand for our work continues to grow and we're looking for an outstanding Head of Fundraising to help us create opportunities for even more young people. This isn't simply about raising money, it's about creating opportunities.

Role Purpose

To lead Panathlon Foundation's fundraising strategy, securing sustainable income through trusts, foundations, corporate partnerships, individual giving, philanthropy, fundraising events and supporter engagement. 
Working closely with the Chief Executive, Trustees and Strategic Leads, the Head of Fundraising will develop the relationships, opportunities and fundraising culture that enable Panathlon to reach more disabled and disadvantaged young people through inclusive sport.

Why This Role Exists

Panathlon already benefits from committed funders, valued supporters and an experienced bid writer. This role has been created to take fundraising to the next stage of its development by providing strategic leadership, coordinating fundraising activity across the organisation and building sustainable income for the future.

Key Responsibilities

• Lead and deliver the fundraising strategy.
• Develop income from trusts and foundations.
• Build corporate fundraising relationships that generate sustainable income.
• Grow individual giving and philanthropy.
• Develop community fundraising and fundraising events.
• Lead supporter stewardship.
• Coordinate fundraising activity across the organisation.
• Manage the specialist bid writer and future fundraising resource.
• Report progress to the CEO and Trustees.

Organisation-wide Fundraising

Chief Executive – Strategic relationships, major donors and key introductions.
Head of Fundraising – Fundraising strategy, income generation, stewardship and coordination.
Strategic Leads – Programme partnerships and identifying funding opportunities.
Bid Writer – Funding applications and grant reporting.
Trustees – Advocacy, introductions and fundraising support.

Person Specification

Successful fundraising experience; strategic thinking; relationship building; communication; leadership; planning; collaborative, authentic, resilient and values-driven.

Three-Year Vision

A mature, coordinated fundraising function with diversified income, stronger supporter relationships and the financial resilience to enable Panathlon to reach significantly more disabled and disadvantaged young people.

Apply with your CV and a covering letter.

In your covering letter, please indicate:

Why you want to work for Panathlon Foundation.

Your most significant fundraising achievement.

How you would help grow Panathlon's fundraising over the next three years.

to https://bit.ly/PanathlonHoF

Remote work with occasional on site meetings also possible.

The arts for mental health – peer support delivered creatively

Sound Minds is a user-led charity transforming lives through music, film and art. We are a thriving community bound together by creativity and a shared belief in mutual learning and peer support.

Main purposes of the job:

Sound Minds is recruiting a Head of Operations to join our team in Wandsworth.

The Head of Operations is a member of the senior leadership team at Sound Minds and leads the management and day-to-day operations of a vibrant community premises.

Sound Minds is in a period of review and consolidation, following growth of its programmes and having secured Arts Council England National Portfolio Organisation status. The Head of Operations will further develop and implement robust systems to support this growth and the charity’s future aims.

The role leads on all operational, health and safety, premises, IT, systems, human resources, evaluation, and reporting activity. The Head of Operations manages the delivery of Sound Minds’ Peer Support service and will act as Deputy Designated Safeguarding Lead. They deputise for the CEO as required.

They will assist the CEO on maintaining key relationships with external stakeholders and external communications.

Sound Minds is a creative place, and the Head of Operations will need a passion for organisation and administration.

Salary: £42,833 per annum(pro rata) & 3% contribution to pension

Hours: 28 hours per week

This fixed term contract ends on 16th June 2030 and is renewable depending on funding.

Strong IT skills are essential for this role. You will be required to have a DBS (criminal records check) and satisfactory written references before starting.

The full job description and application pack are available from Sound Minds’ website.

Closing date: 10:00am, Monday 7th September 2026

First interviews: Friday 18th September 2026

At St Leonard’s Hospice, we are looking for a skilful communicator to lead our Communications team as Head of Communications. Building the charity’s brand and driving audience engagement, this roleis the strategic lead for communications at the Hospice, from clinical services to income generation.

This role is key to the Hospice achieving its aims to:

• Provide accessible services that meet the needs of our local community
• Improve public policy on, and raise awareness of, palliative and end-of-life issues
• Build partnerships that improve the quality of care and secure the Hospice’s future

The Head of Communications is intended to work collaboratively with other leadership roles across the Hospice to develop and implement an insight-based, audience-focused communications strategy to engage our three key audiences:

• Referral partners in the healthcare system
• Patients, families and carers who can benefit from Hospice services
• Members of the public who can enable our work through volunteering, donating and fundraising

To fulfil the Head of Communications role, you will need:

• Significant experience planning, delivering and evaluating communications strategy
• A proven track record of delivering impactful campaigns
• Strong leadership and management skills
• The ability to communicate complex messages sensitively and appropriately to a range of audiences

What’s in it for you:

• Flexibility for a great work/life balance
• Generous annual leave entitlement of up to 41 days
• Attractive pension schemes
• Extensive employee discounts on shops, holidays and lifestyle choices and Blue Light Card discounts
• Opportunities to grow your skills and career
• Free onsite car parking
• A supportive and friendly working environment

This is a full-time role, working 37.5 hours per week, usually Mon-Fri though occasional evening and weekend work will be required. This role supports working from home, though a regular presence on site at the Hospice is essential. The salary band for this role is £49,647 to £56,842 per annum.

People Experience Business Partner - Volunteering - (permanent, full-time or 2 x 17.5 hour job share)

About you

Do you want to use your skills to make it possible for people with myeloma to live longer and better lives?  We are looking for a People Experience Business Partner who will lead the transformation of Myeloma UK's volunteering offer, shaping the future of how we engage with our volunteers and how they help us in our ambitions.

You will bring a progressive approach as either having been a Head of Volunteering, HR Business Partner or People Experience Partner to lead the development and implementation of a new volunteering proposition. From recruitment to recognition, from training to promoting inclusion, you will help shape it all.  The post holder will work collaboratively, have good influencing skills with excellent stakeholder management, but most importantly will be someone who naturally leads with heart and compassion.

Your background/ skills:

• Experience in HR, People & Culture, Colleague Experience or leading volunteering.
• Experience from the third sector including volunteering.
• Experience leading organisational change, transformation or projects.
• The ability to design and implement people-focused solutions at pace.
• A compassionate, collaborative approach, with the confidence to challenge constructively and build trusted relationships.
• Digital confidence and a curiosity to embrace new ways of working.
• Continues improvement mindset and willingness to learn.

In return, you'll join a values-led charity where your work will make a genuine difference to people affected by myeloma. You'll be part of an ambitious, supportive People & Culture team and have the opportunity to shape a role that can grow alongside your career.

About the role

Help us transform the volunteering experience at Myeloma UK.

We're looking for an experienced People & Culture, People Experience or Senior Volunteer Management professional who combines compassion with action. Someone who leads with heart, builds trusted relationships and enjoys turning ambitious ideas into practical, sustainable solutions.

Reporting to the Director of People & Culture, you'll work with senior leaders, volunteer managers, People and Culture Colleagues and volunteers across the organisation to design and embed a modern volunteer experience that reflects our values and supports our ambitious People & Culture agenda.

You'll create a complete volunteer lifecycle, from attraction and recruitment through to onboarding, development, engagement, recognition and retention, ensuring every volunteer has a consistent, inclusive and rewarding experience.

This is primarily a transformation role. Around three-quarters of your time will be spent leading a high-profile organisational project to redesign and embed our volunteering experience, while the remaining time will focus on coordinating volunteering activities that help our volunteers and managers succeed.

This is a rare opportunity to build something from the ground up and leave a lasting legacy by creating an outstanding volunteering experience for current and future volunteers.

You don't need extensive volunteer management experience although charity sector and understanding of volunteering is a must. We're looking for someone with strong people experience expertise, project and change management skills and, above all, someone who leads with compassion. You'll be equally comfortable influencing senior leaders, supporting managers and rolling up your sleeves to make things happen.

For the right person, this role offers genuine opportunity to develop into a broader People & Culture leadership role as our organisation and team continue to evolve.

About us

Myeloma UK is the only UK charity focused on the incurable blood cancer, myeloma and its related conditions.  We provide support and influence access to treatments, while researching a cure.  Thanks to life-extending treatments and support, today many people affected by myeloma are able to live longer and to live well. 

We are committed to bringing together the best and brightest people to help us ensure that every person affected by myeloma has an empowered present and a hopeful future.

Our ultimate goal is to find a cure. Until then, our mission is to help every person living with myeloma, live well, for as long as possible. We are committed to diagnosing myeloma earlier, discovering and sharing knowledge, transforming the patient experience and influencing positive change.

Our cultue

Wellbeing and staff engagement are at the heart of our culture.  We offer employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working which includes both home and hub-based office working, health plan, employee assistance plan and holiday purchase scheme. We are committed to providing learning and development opportunities for all our employees.

How to apply

If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending the following:

1. A cover letter telling us more about you and what you think makes you a good fit for this role

2. A CV that sets out your career history, with key responsibilities and achievements

Applications close at 9am on Friday 21st August 2026. 1st stage interviews will be held w/c 31 August 2026. Further interviews will be scheduled on completion of 1st stage and will be held in person in Edinburgh.

Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of:

· sex

· race

· disability

· age

· sexual orientation

· gender reassignment

· religion or belief

· marital status

· or pregnancy and maternity

Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.

About Medair UK 

Medair is a Christian humanitarian organisation that responds to conflict, disease, and disaster so that the world’s most vulnerable and hard-to reach people can live with dignity and hope. Medair UK is an affiliate of the Swiss-based humanitarian organisation, Medair International.   

Together, we work in some of the world's most remote and challenging environments. In 2025, despite significant pressures across the humanitarian sector, Medair supported more than 3.6 million people across 13 countries through life-saving health, nutrition, water, sanitation, shelter and cash assistance programmes. From responding to cholera outbreaks in South Sudan and supporting communities affected by conflict in Sudan, DR Congo and Lebanon, to delivering emergency relief following natural disasters in Madagascar and Myanmar, our teams continued to reach people in greatest need with compassion, professionalism and perseverance. 

About the Role/Role and Responsibilities 

An excellent opportunity has arisen to join the Medair UK team as we are seeking a part-time Head of Operations. The post holder will provide strategic leadership and operational oversight of Medair UK's finance, HR, IT and governance functions, ensuring robust systems, effective controls, and compliance with all legal and regulatory requirements. They will support the Medair UK Director and Board of Trustees to ensure effective governance and management of the charity in accordance with best practice and ensure a sustainable operational platform is in place to support all Medair UK’s functions. The Head of Operations will contribute to organisational strategy, culture and decision-making, while also taking a practical and proactive role in the day-to-day delivery of operational activities. They will help lead, support and develop the culture of Medair UK, promoting its values and Christian-distinctiveness internally and externally. 

About you 

You will be a highly organised and experienced, strategic and hands-on operational leader who can provide strong oversight of finance, governance, HR, IT and office management within a growing charity. You will have significant experience in financial and operational management, with a sound understanding of charity finance, governance and regulatory compliance and UK employment law. You will be an effective people manager and leader, with strong communication, planning and problem-solving skills. You will be adaptable, able to manage multiple priorities, work to deadlines, and demonstrate a genuine commitment to Medair’s Christian values, mission and humanitarian purpose. 

Key Activity Areas 

Financial Management and Reporting 

• Lead the charity’s financial management, ensuring accurate records, robust controls and effective financial processes.

• Oversee budgeting, forecasting and cash flow management, in collaboration with the Director to support strategic planning and financial sustainability.

• Manage reserves and organisational funds, ensuring effective stewardship, appropriate cost recovery, timely grant transfers and compliance with donor and regulatory requirements. 

• Prepare timely and accurate monthly management accounts, financial reports and performance analysis to support informed decision-making.

• Lead the production of statutory accounts and manage the annual external audit process.

• Ensure compliance and best practice with regard to legal and other regulatory bodies, including data protection and the timely submission of accounts and other returns. 

Human Resource Management 

• Lead and oversee all HR operations, including the recruitment, onboarding and retention of staff and volunteers.

• Ensure compliance with employment legislation and organisational policies through effective management and administration of contracts, HR records, payroll, pensions and employee benefits. 

• Manage employee lifecycle processes, including inductions, appraisals, performance reviews and professional development planning.

• Maintain accurate HR records and oversee attendance, leave, sickness and other employee-related processes in line with organisational policies. 

Leadership, Governance and Organisational Development 

• Lead organisational operational planning and risk management, ensuring Medair UK has the systems, processes and resources required to deliver its strategic objectives. 

• Maintain the corporate risk register and support the Board with governance, compliance and reporting requirements. 

• Support the Director and Board of Trustees through the provision of financial, operational and governance advice, contributing to organisational effectiveness and long-term sustainability. 

• Own the organisation’s policy framework, maintaining the policy register and ensuring the timely revision, review and compliance of all policies. 

• Foster a healthy organisational culture that reflects Medair's Christian values and supports staff wellbeing, engagement and development. 

IT & Office Management  

• Oversee the IT infrastructure, managing the procurement, installation and ongoing maintenance of IT hardware, systems and software liaising with the IT department at the Medair International Global Support Office (GSO) in Switzerland as appropriate. 

• Lead the development, administration and optimisation of Salesforce , other fundraising platforms and related system integrations to support fundraising, donor engagement and organisational objectives, liaising with the IT department in GSOSwitzerland as appropriate.

• Manage the Salesforce system configuration, enhancements, user access and upgrades, ensuring the platform remains effective and reliable. 

• Drive the continuous improvement of Salesforce systems, processes and data management practices, ensuring high standards of data quality, security and operational efficiency.Implement system enhancements, streamline processes and carry out regular data quality, integrity and cleansing checks to ensure accurate, consistant and reliable data. 

• Provide training, guidance and user support on Salesforce and Campaign Monitor to maximise staff capability and system adoption. 

• Ensure a fully functioning office base which enables Medair UK to deliver its operational activities in the most efficient and effective manner. 

Tasks common to all staff  

• Act as an ambassador for Medair UK at all times when liaising externally and internally 

• Ensure consistent implementation of the Medair brand across all relevant activities 

• Record information as necessary and comply at all times with requirements for handling personal / sensitive data 

Qualifications - DESIRABLE 

• Vocational qualification in business or financial management / administration desirable 

Languages 

• Excellent English (spoken and written). 

Experience / Competencies – ESSENTIAL 

• Significant experience in financial and office administration

• Understanding of UK finance and governance and employment law 

• Proficient in finance packages, ideally Quickbooks 

• Proficient in fundraising or other database(s), ideally Salesforce and Campaign Monitor

• Experience of Microsoft Office solutions, with proficiency in Excel, Word, Internet and email use. 

• Effective people manager and strong leadership skills 

• Ability to handle a wide and varied workload, with tight deadlines and competing priorities. 

• Capable planner, problem-solver and clear communicator.

• Inspired by and in full agreement with Medair’s Christian values and ethos 

• Willing to contribute to the spiritual life of the team including prayer meetings 

• Willingness to be flexible in terms of hours worked at occasional, but inevitable moments of crisis 

Experience / Competencies – DESIRABLE 

• Experience of charity leadership and governance 

• Experience in relief / development work 

• Understanding of Humanitarian Issues 

Salary: £47,000 - £52,000 

Closing date: Wednesday 12th August, 5pm. Interviews to be held on Wednesday 2nd or Thursday 3rd September. 

Workplace:Medair UK office is based in Kennington, London. There is possibility to adopt hybrid working, but with a minimum of 2 days/wk in the office. 

Contract Details: Part-Time (3 days 0.6 FTE), permanent 

Direct Reports: Operations Support Officer 

Only those eligible to work in the UK can apply. 

NOTE: In order to maintain the organisation’s Christian ethos, there is a genuine occupational requirement for the holder of this Medair UK position to be a committed Christian. 

Head of Finance and Operations

Salary: £50,000 – £54,000 per annum (depending on skills and experience)

Location: Manchester (Hybrid working with regular office attendance: 2 days a week)

Contract: Permanent, Full Time

About CLES

CLES is an independent economics think tank and charity dedicated to tackling the UK’s most pressing economic challenges. For over 40 years, we have collaborated with local governments, the NHS, national government, universities, and communities to create impactful, practical solutions. Our expertise in community wealth building has gained international recognition, and we embody our progressive ethos by offering a four-day full-pay working week. At CLES, we foster a deeply collaborative and flexible environment where strong relationships are valued, reflected in our regular social activities and annual residential gatherings.

The Opportunity

We are seeking a proactive and detail-oriented Head of Finance and Operations who will play a crucial role in steering our financial and operational functions. Working closely with our senior management team, you will combine strategic insights with hands-on delivery, ensuring the efficient management of our financial systems, governance, and HR processes. You will be supported by a dedicated Finance and Office Administrator, allowing you to focus on higher-level financial oversight and operational excellence.

Key Responsibilities:

• Manage day-to-day finances including cash flow, financial controls, and oversight of bookkeeping tasks.
• Prepare and present quarterly and annual management accounts, VAT returns, and payroll submissions.
• Lead the administration of governance, working closely with the board of trustees on compliance and regulatory filings.
• Oversee daily office operations, including IT infrastructure and health and safety.
• Administer HR processes such as recruitment, onboarding, and the management of employee records.

About You:

• You possess a recognised accounting qualification (ideally ACA, ACCA, CIMA) or AAT Level 4, with substantial senior-level charity finance experience.
• Demonstrated experience in financial management, including preparation of management accounts and familiarity with accounting software such as Sage.
• Strong understanding of governance and compliance within a charity context, alongside experience in HR administration.
• Excellent organisational skills and a proactive, solutions-focused approach to work.
• Proven ability to communicate effectively with diverse stakeholders, building trust and collaboration.

Our Offer to You:

• A four-day working week with full pay for a 30-hour commitment.
• Flexible and hybrid working options, promoting a healthy work-life balance.
• Generous holiday entitlement, starting at 20 days (the equivalent of 5 full weeks off) and rising to 24 days (6 weeks) with service, plus additional leave for birthdays and Christmas.
• A robust pension scheme with an employer contribution starting at 6% and increasing with tenure.
• A supportive learning and development culture, with a dedicated budget for professional growth and annual team retreats.

Equality, Diversity, and Inclusion

CLES is committed to fostering an inclusive workspace and welcomes applications from diverse backgrounds. We actively encourage candidates from all sections of the community to apply.

How to Apply

Click apply and you will be redirected to our careers page which has instructions on how to submit your application.

Please note, we are operating a rolling recruitment process, so early applications are encouraged. Initial application cutoff is Monday, 24th of August 2026 at 9:00am. Interviews are scheduled for Wednesday, 2nd of September 2026. If we do not fill the position, the advert will remain open for ongoing applications.

We look forward to welcoming you to our team at CLES!