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We’re seeking a self-motivated, creative, practical person to join our garden makeover team. Working on one of our flagship charitable programmes known as ‘Helping Hands’ this is an immensely rewarding role which has a direct impact on families we support.
This is a unique and diverse role which involves liaising with our families and then designing and delivering personalised garden makeovers for them with teams of corporate volunteers supporting. The end outcome of these projects enables children and young people with complex health needs to access their outside spaces safely which makes a huge difference to their quality of life. Many of these children struggle to leave the home environment, so a safe and accessible garden space is essential to get them outside.
For some examples of the incredible work and positive impact our Helping Hands Team have had on our families through these projects see our website: Transforming home & garden spaces | WellChild
We are also fully committed to upskilling and training the right person to enable them to do this role.
A bit about us:
WellChild, based in Cheltenham, is the national charity for seriously ill children and their families. Through a range of practical and emotional support, training and information programmes, WellChild gives children and young people with complex medical needs the best chance to thrive at home.
Purpose of the Role:
The garden makeover (Helping Hands) team provides practical support to families by enlisting the help of corporate volunteer teams from companies across the UK to undertake one-off improvement projects to create safe, accessible sensory gardens for children and young people with complex health needs.
There are six key parts to this role:
1) Meeting with our beneficiary families to identify the needs for their outside space. Using empathy and active listening to ensure you can gather all the relevant information for a successful transformation.
2) Project design and procurement of materials to deliver a suitable space, that not only meets the beneficiaries needs, but is also delivered within our time and budget specifications.
3) Compile all relevant project documentation and engage with the allocated team of corporate volunteers.
4) Deliver your design over two days (which may include overnight stays depending on project location) with an enthusiastic but often unskilled group of corporate volunteers. You will need to inspire and empower these teams in all elements of the delivery of your project and be the subject matter expert as the sole representative on site from WellChild.
5) Complete post makeover administration on our equipment and communication with the corporate volunteers.
6) Management of each makeover’s financial budgets, for equipment, materials, travel, accommodation as well as a joint monthly tool and equipment budget.
Fairly regularly to complete these garden makeovers, there is a degree of working away from home. For example, you might work on a five-week rotation consisting of two weeks conducting one makeover, over two days, each week. This is predominantly over the Spring and Summer seasons. The remaining time is utilised to undertake site visits and plan for upcoming projects with a hybrid home/office balance. Garden makeovers are completed nationwide so long and frequent travel can be required, and to compensate for this we offer a flexible TOIL policy. Over the Winter months, the role is more office based, with review of risk assessments, and planning of Spring projects. Some project preparation may be required at our store in Innsworth.
You will be able to:
You will have:
For the full role details please see enclosed advert and Job description documents and contact details for an infomal chat about the role - We will be reviewing applications as they come in for this role and may close it early should we receive sufficient applications.
Support children with complex medical needs and their families.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are seeking a dynamic and experienced Projects and Partnerships Manager to lead Afrocats’ projects, programmes and partnership work. This role offers an exciting opportunity to oversee complex projects, manage diverse teams, and drive organisational growth through effective partnership development. The successful applicant will be responsible for motivating and coordinating cross-functional teams, ensuring project delivery aligns with organisational objectives, and cultivating important partnerships.
Afrocats exist to empower communities through creativity, cultural engagement, and wellbeing. Our mission is rooted in creating inclusive spaces where individuals feel safe to rediscover joy, build confidence, and connect with others. We believe in meeting people where they are, offering opportunities for growth, and challenging inequitable systems through arts and advocacy.
This is a great time to join our charity at a time of significant growth and change. No two days are the same at Afrocats and the work is fun, creative and rewarding.
Interviews will be held at the end of September.
All applicants must submit a CV and cover letter to apply for this post.
Interviews will be held at the end of September.
An award-winning charity based in Manchester, empowering displaced women & children through creativity


Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Age UK Kensington & Chelsea, we believe that ageing should be about living well — staying connected, independent, and fulfilled at every stage of life.
We’re a vibrant, values-led local charity and proud partner of the Age UK network. Every day, we work alongside older people to design and deliver services that promote wellbeing, independence and dignity. From supporting people to manage their health, to tackling loneliness and influencing local policy, we put people and communities at the heart of everything we do.
Our Information and Advice service provides rights-based information, advice and advocacy on Welfare Benefits, Social Care and Housing options; practical assistance with individual grant applications, accessing social tariffs, blue/purple badge and taxi card applications. The service is delivered through a range of channels, including face to face, telephone, email and digital, across Kensington and Chelsea borough.
This is an exciting new role for us - to help shape our Information and Advice service, a service we're proud to dleiver within the community. If you're passionate about helping people, have experience of working as part of a team and are seeking a new challenge then get in touch!
The role is 21 hours per week.
Due to the number of applications we may not be able to respond to all unsuccessful applicants.
We believe that ageing should be about living well — staying connected, independent, and fulfilled at every stage of life.


The client requests no contact from agencies or media sales.
We are looking to recruit HopeLine24/7 Advisers to provide individually tailored suicide prevention advice and guidance to young people and those who are concerned for them via our national multi-channel helpline HopeLine24/7 and deliver suicide prevention training online and in community settings across the UK.
What you will do:
To be successful in this role you will have:
Salary: £16,230.50 per annum progressing incrementally to £17,944.67 per annum. (Scale point 24-28). As a night shift worker, you will receive an additional allowance of £10 per night shift. This will be paid on a monthly basis along with the salary.
Hours: 16.5 hours per week – 2 nights per week.
Working arrangements: This role will work shifts starting at 10:25pm and finishing at 7:40am. Shifts will be on a rota bases across a 7-day working week.
Location: Broad Street, Birmingham
Contract: Permanent
Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details.
Closing date: Midnight 2nd August 2026
We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.
PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.
To prevent suicide with urgent support, education, campaigns and conversations that keep young people safe – and hope alive.

The client requests no contact from agencies or media sales.
Outreach Support Worker
Location: Hatfield / Hybrid Working (minimum 3 days office-based, including core days Tuesday and Wednesday)
Salary: £28093 per annum
Hours: 37 hours per week
Contract: Permanent
Closing Date: 14th August 2026
Recruitment Day: 10.00 am to 2.00 pm 18th August 2026
Help young people build stable futures
Herts Young Homeless (hyh) is looking for a compassionate and motivated Outreach Support Worker to join our new Outreach Service and help young people aged 18 to 24 access the support they need to prevent homelessness and sustain safe, secure accommodation.
This is an exciting opportunity to work directly with young people who may be experiencing housing difficulties, be at risk of homelessness, or need support to maintain their tenancy. You will provide practical advice, guidance, and person-centred support while working collaboratively with partners across Hertfordshire to help young people achieve positive outcomes.
As part of a committed and supportive team, you will play a key role in helping young people develop the confidence, skills, and resilience needed to live independently and thrive.
About the role
As an Outreach Support Worker, you will:
About you
We are looking for someone who:
A full driving licence and access to a vehicle for business use is required for this role.
Why join hyh?
At hyh, we are committed to creating an inclusive workplace where everyone feels valued, respected, and able to be themselves. We welcome applications from people of all backgrounds, communities, identities, and experiences.
We value our people and want you to feel supported and appreciated. We offer:
Diversity and Inclusion
We welcome applications from people of all backgrounds, experiences, and communities.
We particularly encourage applications from candidates who are currently underrepresented within the charity sector, including people from ethnic minority backgrounds, disabled people, LGBTQ+ individuals, and those with relevant lived experience.
If you require any adjustments during the recruitment process, please let us know. We are committed to creating an accessible and inclusive recruitment experience for everyone.
Safeguarding
hyh is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. This role requires an Enhanced DBS check and is exempt from the Rehabilitation of Offenders Act 1974.
Apply now
If you are passionate about helping young people overcome barriers, prevent homelessness, and build brighter futures, we would love to hear from you.
For more information and details on how to apply, please visit our website and apply via the link provided.
Breaking the cycle of youth homelessness through education, advice and support for young people and their families

The client requests no contact from agencies or media sales.
This is a rare opportunity to help shape a new £475,000 programme funded by The National Lottery Community Fund that puts communities at the heart of nature recovery and environmental action across Kent and Medway.
We are looking for a passionate and people-focused Community Organising Officer to help communities create lasting positive change for nature, climate and local wellbeing.
What you'll be doing:
This exciting role sits within our Wilder Streets, Wilder Lives programme, which works alongside communities facing barriers to accessing nature and environmental opportunities. Using a community organising approach, you will help local people identify priorities, build connections, develop leadership skills and take action to improve their neighbourhoods for both people and wildlife.
Working closely with residents, community groups, local authorities and project partners, you will support the co-design and delivery of a wide range of initiatives, including community greening projects, volunteering opportunities, sustainable living workshops, environmental training, BioBlitzes and community events.
At the heart of this role is relationship building. You will spend time listening to communities, understanding local needs and strengths, and helping people turn ideas into meaningful action. Through your work, you will empower individuals and groups to become confident leaders and champions for nature in their own neighbourhoods.
You will also have the opportunity to develop your own skills through specialist training in Community Organising and Climate Literacy, alongside learning from experienced partners and colleagues.
Your key responsibilities will include:
Community Organising and Engagement – Building trusted relationships with residents, developing local leaders, facilitating community conversations and supporting communities to identify priorities and take collective action.
Partnership Working – Collaborating with local authorities, grassroots organisations and project partners to deliver a coordinated, place-based approach to community engagement and environmental improvement.
Project Development and Support – Helping communities develop ideas into viable projects, supporting small grants and seed funding opportunities, and enabling local groups to access resources and support.
Events, Training and Volunteering – Supporting and delivering workshops, volunteering activities, environmental training sessions and community events that bring people together and build long-term capacity for change.
Monitoring and Learning – Gathering insights, maintaining records and contributing to project evaluation, reporting and shared learning across the programme.
What we need you to bring:
You are an enthusiastic, approachable and highly organised individual who is passionate about empowering people and supporting communities to create positive change.
You understand that lasting environmental change happens when local people are at the centre of decision-making, and you are motivated by helping communities develop the confidence, skills and connections needed to make a difference.
You will thrive in this role if you:
Enjoy building relationships and are skilled at connecting with people from a wide range of backgrounds and experiences.
Are a confident listener and communicator who can build trust, facilitate conversations and bring people together around shared goals.
Have experience in community engagement, community organising, development work or similar people-centred roles.
Are passionate about social justice, environmental action and creating opportunities for everyone to engage with and benefit from nature.
Have experience working alongside diverse communities, particularly those facing barriers to participation or who have traditionally been underrepresented in the environmental sector.
Can support people to develop ideas, solve problems and turn ambitions into practical action.
Are comfortable working collaboratively with partners, community groups, volunteers and stakeholders.
Have strong organisational skills, can manage competing priorities and maintain accurate records.
Are adaptable, resilient and able to work flexibly in response to community needs.
Are committed to Equality, Diversity, Inclusion and Belonging and actively champion these values in your work.
We recognise that local knowledge, lived experience and trusted relationships are invaluable, and we welcome applications from people who already have strong connections to the communities involved in the project. If you are passionate about helping communities lead change for nature and creating a fairer, greener future for everyone, we would love to hear from you.
Please read the job description for the full person specification.
A DBS check will be required for this role.
What we will offer in return:
We offer exceptional enhanced benefits. Recognising the wellbeing pressures related to the climate and nature crises we face as a society, we provide flexible work options, wellbeing initiatives, and professional development opportunities. Whatever stage of your career you’re at, our comprehensive benefits package at Kent Wildlife Trust can be a key factor in your choice to join us.
Next steps:
If you're ready to join our team and help us create a Wilder Kent, simply click "Apply now" to apply via our website. Here you can find out more about the role and complete the online application form. Be sure to include your personal statement in the space provided and upload your CV, and take a moment to review the guidance notes for helpful tips.
If you are experiencing difficulties using our online application process, please contact us by telephone. We are committed to ensuring our recruitment process is accessible and will be pleased to discuss alternative ways for you to submit your application.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Shortlisted candidates will be invited to a face-to-face interview. We will let unsuccessful candidates know if they have not been shortlisted.
We are unable to recruit anyone who does not have a legal right to work in the UK. Unfortunately, we cannot provide visa sponsorship.
Kent Wildlife Trust believes that everyone has a responsibility to safeguard children, young people, and adults at risk; we are committed to ensuring their safety and wellbeing is at the heart of our engagement with people. We will ensure that all our recruitment and selection practices reflect this commitment. The successful candidate will be subject to references, Disclosure and Barring Service checks along with other relevant employment checks as appropriate to the role.
The Kent Wildlife Trust Group is Wild About Inclusion. To us, this means inspiring, empowering and engaging people from all backgrounds, cultures, identities and abilities, to change the natural world for the better. It also means cultivating inclusive workspaces that are free from discrimination, where differences are celebrated, everyone can be themselves and flourish, just like nature!
The client requests no contact from agencies or media sales.
Support Coordinator
We’re looking for an enthusiastic and motivated individual to join our South West London Team. Reporting to Service Delivery Coach, Gavin Hughes.
Position: 000028 Stroke Association Support Coordinator
Location: Home-based, South West London – Fixed Term Contract until 31st March 2027. However, regular travel will be required as part of this role (will include team meetings or other work-related meetings).
Hours: Part-time, 28 hours per week
Salary: Circa £22,600 per annum (inner London weighting £3,950 per annum/pro rata or outer London weighting £2,457 per annum/pro rata may be applied in accordance with where you live) (FTE circa £28,300 per annum plus any London weighting if applicable)
Contract: Fixed Term Contract until 31st March 2027
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.
Closing Date: 2 August 2026
Interview Date: 12 August 2026, London EC1V 2PR
The Role
Key responsibilities will include:
· Organise and facilitate effective service communication for the benefit of stroke survivors and carers in understanding and achieving their goals.
· Ensure that timely, confidential and accurate records are kept on our CRM data base and all data is in line with our retention policy and GDPR compliant.
· Develop and manage service volunteers to support service delivery for stroke survivors and carers as required.
About You
You will have experience in:
· Providing person centred support to empower vulnerable people or people with a disability or long term health condition and their carers
· Ability to nurture emotional resilience needed to handle a variety of calls, potentially dealing with complex and challenging situations whilst working in your own home
· Effective listening skills with the ability to communicate clearly and effectively with a diverse audience including anyone experiencing communication difficulties via a combination of face to face visits or meetings, telephone calls, emails or letters, and digital methods (such as video calls)
This role requires regular travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.
Applications
You will be asked to submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
If you are applying under the Disability Confident scheme, please indicate this in your supporting statement.
You will be able to view the role profile when you apply.
Stroke Association
Finding strength through support
The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of our supporters and donors that we can provide vital support.
Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.
We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.
We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service.
Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP
Thames Valley Air Ambulance
The role: Challenge Events Officer
Location: We offer a well‑established hybrid working pattern, with at least two days each week spent at HQ to stay connected and collaborate.
Salary: £26,227.50
Contract:12 months fixed term
About us
Thames Valley Air Ambulance exists to give everybody within our community the best chance of surviving and recovering from an emergency. We are here for you and your loved ones. In Berkshire, Buckinghamshire, and Oxfordshire. Whoever you are. Wherever and whenever you need us.
What we are looking for:
We are looking for an enthusiastic, organised and supporter-focused Challenge Events Officer to help deliver an exceptional experience for Thames Valley Air Ambulance’s London Marathon 2027 participants and wider challenge events community.
At Thames Valley Air Ambulance, we’re committed to giving everyone the best chance when the worst happens. Every day, we’re called to life-threatening emergencies across Berkshire, Buckinghamshire, and Oxfordshire. But we can’t do it without the generosity of our supporters and that’s where you come in.
Your role
Working closely with the Events Manager, you will lead on the recruitment, delivery and stewardship of London Marathon 2027 participants, while also supporting other events across the challenge events portfolio. You will be the main point of contact for participants, providing outstanding supporter care from registration through to event day and beyond, helping each person feel motivated, supported and valued throughout their fundraising journey.
You’ll be responsible for:
About you
You will be a confident communicator with excellent customer service skills and a warm, professional approach to building relationships. You will be highly organised, able to manage multiple deadlines and comfortable working both independently and as part of a team. You will bring strong attention to detail, good administrative skills and a genuine enthusiasm for charity fundraising.
We’re looking for someone who:
Why join us?
At Thames Valley Air Ambulance, you’ll be part of a dynamic, compassionate, and forward-thinking organisation. We’re proud of our culture, collaborative, inclusive, and committed to personal development. We care deeply about the wellbeing of our team and offer flexible working arrangements to support a healthy work-life balance.
If this role sounds like it’s for you, we would love you to apply!
In return we offer a competitive salary and great staff benefits such as.
Our values
We live by our values every day:
Diversity and inclusion
We’re committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and are especially keen to hear from candidates who feel underrepresented in the charity sector.
Safeguarding
We follow robust recruitment and safeguarding practices to ensure the safety and wellbeing of our staff, volunteers, and the people we support. Relevant checks (e.g. DBS) will be carried out where appropriate.
How to apply
To apply, please complete our online application form and tell us why you’re excited about this opportunity and how your experience aligns with the role. You must have the right to work in the UK, as we are unable to offer sponsorship.
Vacancy Closing Date: 13 August 2026
This post may close early due to high numbers of applications, so you are advised to apply promptly
Interviews will be held week commencing 17 August 2026
Thames Valley Air Ambulance is the charity that gives everybody in our community the best chance of surviving and
The client requests no contact from agencies or media sales.
The Belay Foundation supports adoptive, kinship and special guardianship families raising children who have experienced early developmental trauma, often alongside neurodiversity. Founded in 2020 from lived experience, Belay offers something many families struggle to find elsewhere: practical, in-home support and expert guidance that’s genuinely trauma-responsive, delivered by people who understand what these families are living through.
This is an exciting opportunity to join us at a pivotal stage in our development. Over the past year, we have strengthened our services, systems and organisational foundations and developed ambitious plans for the future. As we continue to grow our reach and impact, we're looking for an experienced Communications and Engagement Manager to help tell our story, strengthen our profile and build meaningful relationships with the families, partners and supporters who make our work possible.
Working closely with our Chief Executive Officer, you'll lead our communications, marketing and stakeholder engagement activity, helping more families discover our services while supporting fundraising, partnerships and organisational growth. You'll also play a key role in embedding lived experience across our communications and engagement, ensuring the voices of families remain at the heart of everything we do.
This is a home-based role for two days per week (0.4 FTE), offering flexibility alongside the opportunity to shape a growing national charity. There may be potential to increase the hours over time, subject to funding, making this an exciting opportunity for someone who wants to grow with the organisation. This is a home‑based role, but applicants must be permanently based, and have the right to work, in the United Kingdom. For legal, tax, and operational reasons, we cannot consider applications from outside the UK.
If you're a creative and strategic communicator who enjoys building relationships, creating compelling content and using communications to drive social impact, we'd love to hear from you.
Please see the Candidate Application Pack for further details, including the full job description and the application/ interview process.
The Belay Foundation aims to improve the life chances of children in adoptive, kinship care and special guardian families.
The client requests no contact from agencies or media sales.
Liverpool Innovation Park- Flexible hybrid working minimum 3 days office based
(Available for experienced Energy Debt Specialists only after training on the telephone platform is completed.)
Term: Fixed Term until 31st March 2028
Hours: 35 hours per week
About the Role
Responsibilities:
Provide advice and a limited casework service covering the full range of debt and money management advice, including breathing space, debt relief orders, bankruptcy, and debt management plans.
Maintaining standards of service delivery and ensuring that advice and casework conforms to the Citizens Advice membership requirements, the Advice Quality Standard, and the minimum individual file review score of the Money and Pensions Service Advice Quality Framework.
Complying with systems for monitoring and reporting purposes.
Working collaboratively with colleagues to ensure that the service area meets key performance indicators and targets.
Analyse and interpret complex information, communicating this effectively in writing with particular emphasis on negotiation and representation.
Research and Campaigns
Keeping up to date and participating in current research trends and campaign issues by providing information on a client’s circumstances,
Essential Criteria
An understanding of and commitment to the aims, principles and policies of the Citizens Advice service including a strong commitment to equality and diversity.
An understanding of the problems and issues associated with unmanageable debt, particularly energy debt, and their implications for clients and advice service provision.
Recent experience of providing advice to the Advice Quality Standard and/or the willingness and ability to complete full debt advice training.
A good understanding of the skills and techniques used in interviewing through telephone and digital advice channels.
The ability to understand the needs of others and to empower clients to take action for themselves.
The ability to monitor and maintain own standards, prioritise work and meet deadlines and targets.
The ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
The ability to work as part of a team and to respond positively to change.
Here are some examples of how we help our clients:
In Person Enquiry.
Mr Jones attended our drop-in service regarding multiple debts which had accumulated when, due to severe and sudden illness, he was forced to finish work. Mr Jones was unable to communicate by telephone due to his illness so needed in person support. He was anxious as his creditors had been contacting him asking him for payments and some were threatening court action.
The Caseworker helped Mr Jones obtain details of all his debts. They arranged a formal Breathing Space to stop further action from his creditors for 60 days. The Caseworker helped Mr Jones complete a budget, checked his benefit income was correct, and helped him claim charitable support to maximise his income. They also looked at practical ways of helping him reduce his bills and expenditure. Unfortunately, Mr Jones still had very limited income to make affordable payment arrangements to his creditors.
The Caseworker then advised him of all the options and solutions available. Mr Jones chose a Debt Relief Order insolvency solution, which the Caseworker completed, to give him a fresh start by effectively clearing his debts.
Telephone Enquiry.
Miss Smith contacted our advice line for help with her energy arrears. She struggled with a language barrier due to a limited level of English and was vulnerable due to a mental health condition. With a combination of several telephone calls, together with interpreting services, the Caseworker was able to successfully help her.
The Caseworker contacted the fuel provider concerned and advised of her vulnerabilities. They requested that Miss Smith’s details were placed on the Priority Services Register. Even though it was Wintertime, Miss Smith had not been topping up her prepayment meter as she could not afford to do so, so arrears via unpaid standing charges, were also accruing. The meter was also in an awkward position, so she found it difficult to access to top up. The Caseworker assisted her in contacting the fuel provider to install a new smart meter which she could access easier. Miss Smith was then able to use an app to top up her meter which she found more convenient.
The Caseworker assisted Miss Smith in completing a budget, benefit claims, charitable support and fuel vouchers. The Caseworker looked at ways of reducing her expenditure and easy energy efficiency measures Miss Smith could undertake herself in her home.
As a result of these actions, Miss Smith then had some disposable income and was able to start to top up her prepayment meter regularly and keep warm. The Caseworker also assisted her with the completion of a successful trust fund application to her fuel provider, to repay the arrears in full.
Requirements
Person Specification:
To be appointed as an Energy Debt Specialist, you will need to have knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options, and insolvency solutions.
You will also need to have the Institute of Money Advisers Certificate in Money Advice Practice or MaPS Caseworker accreditation equivalent. NEA Level 3 City and Guilds Level Energy Awareness would be desirable too.
OR for a trainee - at least 6 months’ experience of delivering excellent customer service in a regulated environment such as banking, insurance, or a contact centre.
2. Experience of achieving performance and quality targets/KPIs.
3. Ability and willingness to undertake training and development to comply with Money and Pensions Service and Citizens Advice quality standards.
4. Effective oral and written communication skills.
5. Numerate to the level required by the tasks.
6. IT literate with the ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials.
7. Ability and willingness to work as part of a team.
How to Apply
For more information and to apply, please click on the redirect button.
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
York Travellers Trust (YTT) is seeking an inspiring, values-led Chief Executive to lead our organisation through its next stage of development.
We work alongside the vibrant and resourceful Gypsy and Traveller communities of York and the surrounding area. We challenge discrimination and inequality, increase opportunities and life chances, and build bridges that promote understanding and community cohesion.
As Chief Executive, you will provide strategic leadership and hold overall responsibility for YTT’s performance, financial sustainability, governance, safeguarding and organisational development.
Working closely with our Board, staff and community members, you will:
We are looking for an experienced senior leader with a strong commitment to equality, social justice and community empowerment. You will have experience of leading in a charity, community organisation, public service or another values-led environment.
You will understand the strengths, needs and systemic barriers experienced by Gypsy and Traveller communities, gained through direct work with these communities or substantial experience alongside other marginalised groups.
You will combine strategic thinking with a collaborative, authentic and hands-on leadership style. You will also bring experience of managing people, working with a Board, overseeing finances, securing income and representing an organisation externally.
This is a rare opportunity to lead a trusted community organisation at an important point in its development. If you share our ambition for an inclusive, community-led and sustainable future, we would be delighted to hear from you.
We are very interested to hear from the Gypsy and Traveller Community and applications will be most welcome.
If you aer interested in the role but would like less hours than 37 then please let us know in your application.
Please send us:
• your CV; and
• a supporting statement of no more than two pages explaining your interest in the role and how your experience meets the person specification.
We want our recruitment process to be accessible and recognise that a written application may not be the best way for everyone to demonstrate their suitability. As a reasonable adjustment, we can accept the information requested in an alternative format, such as an audio or video recording, or arrange another suitable way for you to apply.
Get in touch if you would like to have an informal chat about the role, discuss an alternative application method or any other reasonable adjustments. Closing date is 6 September 2026.
Job purpose
To lead and manage the DadVocates project, a four-year National Lottery-funded programme training volunteer young dads as peer advocates for young fathers in children’s social care proceedings; delivering professional training to social workers; and working towards the embedding of father-inclusive practice across children’s social care teams in five local authorities.
Hours - Full-time (35 hours per week), Monday to Friday, 9am-5pm, with some evening and weekend working expected to meet the needs of the project
Location - Hybrid, with travel across the North East required and activity based in Middlesbrough, Hartlepool, Gateshead/Newcastle and County Durham
Key responsibilities
1. Project management
•Take day-to-day responsibility for the management and delivery of the DadVocates project across all strands of activity
•Manage the project budget, monitor expenditure and liaise with the CEO and Finance Officer
•Update and maintain NEYDL’s Evaluation Framework with DadVocates-specific indicators and methodologies within the first two months of the project start date
•Ensure the project meets its funder milestones and KPIs, maintaining accurate records of outputs and outcomes
•Produce quarterly progress reports for internal review and contribute to annual funder reports
•Commission and manage the external evaluator for the four-year evaluation
•Identify and escalate risks and challenges to the CEO, recommending solutions
2. Steering Committee
•Chair and manage the project Steering Committee, which meets every two months and comprises young dads, NEYDL frontline staff, the safeguarding lead, social work professionals and academic partners
•Induct Steering Committee members, including young dads, into their roles, providing tailored support to ensure they can contribute confidently alongside professionals
•Use Steering Committee meetings to review progress, identify challenges and agree recommendations for the next period of delivery
3. Co-creating the DadVocate training programme
•Work with training and research providers, young dads and Steering Committee members to co-create a 100-hour peer advocacy training programme for volunteer DadVocates
•Deliver the DadVocate training programme alongside NEYDL staff and delivery partners
•Lead annual reviews of the training programme and update content in response to learning and feedback
4. Managing and supporting volunteer DadVocates
•Recruit and train 10 young dad volunteers per year (40 over four years), all with lived experience of young fatherhood
•Provide ongoing mentoring, supervision and wellbeing support to all active DadVocate volunteers: at least 50 hours per volunteer per year
•Set clear objectives for each volunteer, conduct regular appraisals and team meetings, and support their professional development and progression
•Recognise that DadVocates are young dads with lived experience rather than professional backgrounds, and provide the high level of structured support this requires, including supporting them to navigate professional environments with confidence
•Support the progression of volunteers into employment, further training and community leadership roles
5. Matching DadVocates with young dads in CSC proceedings
•Build and maintain referral pathways with social services, midwifery, Family Nurse Partnerships, Family Hubs and other local networks across target local authorities
•Match 100 young dads over four years with a volunteer DadVocate (10 in year 1, rising to 40 in year 4)
•Work closely with NEYDL’s Senior Young Dads Workers, who hold cases, to coordinate peer advocacy support within CSC proceedings
•Maintain oversight of active advocacy arrangements, ensuring DadVocates are appropriately supported and that safeguarding obligations are met at all times
•Engage directly with young dad beneficiaries through steering committee meetings, evaluation sessions and project learning events
6. Professional training for social workers
•Co-create professional training content with social workers and young dads on the Steering Committee, drawing on national research and NEYDL’s practice experience
•Deliver half-day induction training to 15-20 social workers per local authority at the outset of each area’s involvement, co-facilitated by young dads or DadVocate volunteers
•Deliver annual refresher training in each local authority
•Facilitate quarterly case review and learning meetings with social workers in each local authority, involving DadVocate volunteers
•Co-design guidance on what father-inclusive practice looks like within children’s social care teams, with social workers and young dads (first version in year 2; updated version in year 4)
•Organise and host two information-sharing events for social care professionals in years 2 and 4 (approximately 100 professionals per event)
7. Monitoring, evaluation and learning
•Coordinate data collection with young dads, DadVocate volunteers and social workers using NEYDL’s evaluation tools and new instruments co-designed for this project
•Produce annual evaluation reports and disseminate learning through NEYDL’s wider networks, events and conferences
•Share learning through stakeholder events, professional networks and NEYDL’s regular sector-facing activity
8. Safeguarding
•Ensure robust safeguarding arrangements are in place for all project activity, particularly for DadVocate volunteers operating within CSC proceedings
•Work closely with NEYDL’s Safeguarding Lead to ensure policies and protocols relevant to the project are current, understood and followed by volunteers and partners
•Act as first point of contact for safeguarding concerns arising within the DadVocates project
9. Collaboration and partnerships
•Work closely with NEYDL’s Senior Young Dads Workers as case holders, ensuring a joined-up and consistent approach to supporting young dads involved in the project
•Build and maintain relationships with academic, statutory and voluntary sector partners
•Work with the Business Development Manager to help secure longer-term Local Authority funding for DadVocates, using evidence of impact from the project to support conversations with Local Authorities and expand the project’s reach beyond the areas and targets in the original funding bid
•Represent NEYDL and the DadVocates project at external meetings, networks and conferences
•Contribute to NEYDL’s wider communications and engagement activity
10. Other
•Deputise for the CEO as required
•Report to the Board of Trustees in person or in writing on a quarterly basis as required
11. Standard clauses
•The post holder must carry out their responsibilities at all times with due regard to NEYDL’s Equity, Diversity and Inclusion strategy, policy and statement, and Safeguarding Policy
•The post holder is responsible for ensuring that policies and procedures relating to health and safety in the workplace are adhered to at all times
•The post holder must respect the confidentiality of data stored electronically and by other means, in line with NEYDL’s Data Protection Policy
•This role requires satisfactory enhanced Disclosure and Barring Service (DBS) clearance prior to appointment
•This job description is not exhaustive. NEYDL reserves the right to reasonably add to or revise it at any time in agreement with the post holder.
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Make a meaningful difference with Catalyst and the Women’s Support Centre, helping women across Surrey build safety, recovery and independence through trauma-responsive advocacy.
We’re looking for a compassionate and skilled Recovery Worker to provide high-quality support to women affected by substance use, trauma, multiple disadvantage, and contact with the criminal justice system. Working across Surrey, you will offer one-to-one and group support, manage a caseload, complete risk assessments and safeguarding referrals, and work closely with partner agencies to ensure women receive joined-up, person-centred support.
This is a rewarding opportunity to use your experience in substance use, trauma-informed practice and women-specific provision to support positive change. You’ll be part of a values-led charity with a welcoming, non-judgemental ethos, committed to kindness, integrity and commitment in everything we do.
Location Based at our Women’s Support Centre in Woking and working across Surrey as required
Salary £31,130
Work Pattern 35 hours across Monday – Friday
Contract Permanent
About Catalyst Support
Though Community, Specialist and Outreach services, we support recovery, mental health and wellbeing – together every step of the way.
Key Responsibilities
About you
We are looking for someone who:
Benefits
Safeguarding & Checks
Please note past drug and/or alcohol or criminality history will not necessarily discount you from undertaking this role. We encourage applications from people with lived experience where appropriate
All applicants must have a valid right to work in the UK
Catalyst Support is an equal opportunities employer. We celebrate difference and are committed to fairness, accessibility, and inclusion throughout recruitment and employment. Please let us know if you require any adjustments to support your application.
Please note, this post is open to female applicants only – Equality Act 2010, Schedule 9, Part 1 applies.
The client requests no contact from agencies or media sales.