Health policy jobs

We are recruiting: Housing Officer & Support Worker. 

Location: Telford & Wrekin – onsite only 

Hours: 36, 32 & 18 hr posts available (Please indicate preference when applying) 

Salary: £13.60 p/h (reviewed in April) 

Contract: Permanent 

The role 

Stay is a Telford based charity that supports people experiencing homelessness by providing a range of supported accommodation and tailored support services. Its aim is to help individuals reach their potential and progress toward longer term housing solutions that promote positive wellbeing and healthy lifestyles. 

As a Housing Officer & Support Worker, you will play a vital role in delivering intensive housing management and personalised support to people from diverse backgrounds. Using strength based and Trauma Informed Practice, you will ensure each person receives the guidance they need. You will offer a warm welcome to new tenants as they begin their journey with Stay, ensuring they feel informed, safe, and comfortable in their new environment. Through choice led planning, you will support tenants to work toward their housing aspirations and achieve their personal goals. 

What you need 

A full, valid UK driving licence 

A vehicle insured for business use 

An enhanced DBS check (cost covered by Stay) 

What we offer you 

We offer a friendly, supportive, and flexible working environment where your contribution is valued. You’ll benefit from: 

✅ 25 days annual leave plus 8 bank holidays (enhancements for length of service) 

✅ Birthday off following completion successful probationary period 

✅ Regular supervision and guidance 

✅ Access to our Employee Assistance Programme providing GP access and wellbeing support 

✅ Pension scheme 

✅ Eligible for a Blue Light Card discount scheme 

✅ Fully funded training and continuous development 

The purpose of the role is to utilise effective and efficient administrative and fundraising skills to assist in delivering both financial and non-financial targets which will provide a gateway to all fundraising activity across Maggie’s. 

As Centre Fundraiser, you will assist the Centre Fundraising Manager to implement the fundraising strategy to deliver income targets through proactive donor recruitment and excellent donor care.  

This includes supporting and retaining existing supporters and researching new key relationships with individuals as well as partnerships with local businesses, groups and associations.  

You will represent the work, vision and purpose of Maggie’s whilst supporting the delivery of local and central fundraising initiatives and campaigns. This includes presentations, face to face, telephone and written communications.  

There will be a requirement to work irregular hours as well as frequent local travel. 

Please note that interviews will take place w/c 2nd March in Maggie's Barts.

Please see the attached job description for further details.

Are you ready for something new?

Are you passionate about supporting vulnerable adults during critical moments in their care journey? As a Hospital Care Navigator, you’ll be a vital part of ensuring patients leave the hospital safely and confidently, with the right support in place.

In this rewarding role, you’ll be the single point of contact for adult patients preparing for discharge from the hospital. You’ll work closely with the Adult Social Care team, health professionals, hospital practitioners, and community services to:

• Identify needs and barriers to safe discharge
• Achieve safe and timely patient discharge
• Coordinate outpatient appointments and follow-up services
• Provide clear, compassionate advice and support to patients and their families
• Ensure patients understand their discharge plan every step of the way.

You’ll meet with patients, their families, friends, or carers to assess ongoing needs, ensuring a safe plan is in place for their return home. This could include ensuring that medication is arranged from the hospital pharmacy, someone is at home to greet them, food and heating are available, and the condition of the home is safe to return to. You may be required to liaise with Adult Social Care and other home providers to coordinate home support. You’ll follow up on calls or visits to ensure the patient is managing well at home. By providing the proper support, patients can be discharged sooner, and the risk of readmission is significantly reduced. 

We’re seeking someone who:

• Has experience working with vulnerable adults in a hospital, GP or other healthcare setting
• Communicates with empathy and confidence across different teams at different levels, and with patients
• Is highly organised, with excellent time management skills
• Has awareness and respect for cultural differences
• (Bonus) Experience working in a hospital or clinical setting.

The role is based at our Southwark office, and you will be required to travel to hospitals and across the City of London, as well as to Tower Hamlets, Camden, Hackney, and Southwark.

Apply now and be part of something meaningful.

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous annual leave entitlement plus bank holidays

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please submit your CV along with a brief covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, seeing these differences as an asset that improves our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

Business Operations Assistant

Hours: Full time, 35 hours per week
Contract type: Fixed term (12 months)
Salary: £27,500
Reports to: HR Lead

About the role

This is a great opportunity for someone at an early stage of their career who is looking to build experience across operations, HR, governance and project support within a supportive charity environment.

As Business Operations Assistant, you will provide hands-on administrative and coordination support across the organisation. You will work closely with colleagues in Business Operations and across Tommy’s, gaining exposure to a wide range of activities including office coordination, HR processes, governance record-keeping, project administration and basic finance administration such as processing invoices and raising purchase orders.

You will be supported to learn new systems, build confidence and develop practical, transferable skills, while playing an important role in keeping the organisation running smoothly.

What you’ll be doing

Operations administration

• Processing incoming post alongside the data team

• Responding to general enquiries via phone and email, signposting as appropriate

• Providing cover and support for shared external mailboxes, including data protection and accounts

• Delivering general office administration, including filing, data entry, ordering office supplies and managing office equipment

• Supporting financial administration, including raising purchase orders, coordinating invoices for payment and reconciling credit card statements

• Supporting the Office Manager with health and safety compliance

• Assisting with internal meetings and events

• Supporting the COO with administrative tasks as required

• Handling confidential information responsibly and in line with GDPR requirements

Governance support

• Providing administrative support for governance policies, procedures and processes

• Maintaining accurate and up-to-date Trustee records, documents and registers

HR & People support

• Supporting the upkeep of HR processes, guidance and tools

• Helping to maintain HR templates, checklists and the HR SharePoint folder

• Assisting with improving HR workflows and identifying opportunities to streamline administration

• Providing coordination and administrative support to the HR Lead and wider organisation in delivering the People Plan

Project administration

• Providing administrative support to the office refurbishment project, including coordinating with suppliers, the project team and staff

• Supporting a range of Business Operations projects, including meeting coordination, supplier liaison and finance administration

About you

You don’t need to have done all of this before. We are looking for someone who is organised, reliable and keen to learn, with a genuine interest in building experience in operations, HR or office-based roles.

You will bring:

• Some experience in an administrative, office or support role (paid, voluntary or placement)

• Strong organisational skills and attention to detail

• A friendly, approachable and professional communication style

• Ability to prioritise tasks and manage your time effectively

• Willingness to learn new systems and processes

• Good IT skills, including Word, Excel and PowerPoint

Why join Tommy’s?

This role offers a valuable opportunity to gain broad exposure across a charity’s operations, working closely with experienced colleagues in HR, finance, governance and project delivery.

How to apply

Candidates should apply via CharityJob and include a CV and a cover letter (maximum two sides) explaining your motivation for applying and what you hope to gain from the role, as well as the skills and experience you would bring.

Please also complete the diversity monitoring form as part of your application.

Respond is seeking an experienced and values-driven Psychotherapy Service Manager to lead our specialist psychotherapy service for autistic people, people with learning disabilities, and their families. 

This is a senior clinical leadership role for an experienced psychotherapist with strong service management skills and a commitment to psychodynamic, systemic and trauma-informed practice. 

About the Role 

You will: 

• Provide clinical leadership and day-to-day management of Respond’s psychotherapy service 

• Ensure high-quality, safe and effective therapeutic provision across London, schools and online 

• Lead on clinical governance, safeguarding, supervision and reflective practice 

• Support and develop the therapy team through coaching and compassionate leadership 

• Contribute to organisational strategy, service planning and partnership development 

You will hold a small caseload alongside management responsibilities and work closely with the Senior Leadership Team. 

About You 

You will be: 

• A qualified psychotherapist, counsellor or arts therapist with postgraduate training 

• Registered with a relevant professional body (e.g. HCPC, BACP, BPS, UKCP) 

• Experienced in psychodynamic and/or systemic practice 

• Experienced in working with autistic people and/or people with learning disabilities 

• Confident in leading teams and managing services 

• Knowledgeable about trauma, abuse and safeguarding 

Experience of clinical supervision, reflective practice or organisational safeguarding leadership is desirable. 

Why Join Respond? 

• A respected specialist organisation with a strong trauma-informed ethos 

• A collaborative, reflective and supportive working culture 

• Opportunities to shape and develop a growing service 

• Flexible working arrangements and ongoing CPD 

If you’d like to find out more about this role, please read through the job description and person specification.

When you apply, please send a CV and Supporting statement of no more than 2 sides of A4. In your supporting statement ensure that you address the key competencies in the person specification.  

  

LGBT Foundation is an impactful, vibrant charity with a wide portfolio of well-established services and rapidly developing new initiatives aimed at meeting the needs of lesbian, gay, bisexual, and trans people.

The Trans Support Pilot is a waiting well service supporting trans and non-binary people on the waitlist for the South-West Gender Dysphoria Clinic. This is a pilot service and the first of its kind commissioned by DHSC to provide accessible, non-clinical support to those on the waitlist. This will include preparing people for their first appointment, supporting the building of resilience and coping strategies and reducing deterioration in mental health. This pilot is being delivered in partnership between LGBT Foundation (where this role will sit) and Gendered Intelligence. The Region Manager will be responsible for the following key areas of activity: 

Day to day project management- including connection with partner organisations, oversight of KPI reporting and budget holding responsibilities. 

Direct delivery- development of a suite of resources and engagement activities for both community members and professionals working with this service user group.

Stakeholder engagement- including oversight and facilitation of a co-production group. 

Gloucestershire Counselling Service (GCS) is a leading charity dedicated to providing high-quality counselling and mental health support across the county. We are committed to making a positive impact on the lives of individuals and communities.

We are seeking a Management Accountant to join our team and play a key role in ensuring financial integrity and supporting strategic decision-making. This is a new position within GCS, offering an exciting opportunity to shape processes and contribute to the charity’s success.

Key Responsibilities

•       Prepare monthly management accounts and explain variances against budget.
•     Develop reporting processes for accurate and timely departmental reports.
•     Manage balance sheet reconciliations.
•       Support the Head of Finance & Operations with policy and process development.
•     Assist with payroll submissions for 100+ employees and process payroll journals.
•     Contribute to annual budget preparation and audit processes.

About You

 Qualifications: Professional Accountancy Qualification (CIMA/ACCA/ACA/AAT) or qualified by experience.

 Experience: Minimum 5 years in financial management, budgeting, and reporting (charity sector experience desirable).

Skills: Strong analytical ability, proficiency in Xero and Excel, excellent communication skilss.

Values: Commitment to GCS’s mission and values.

Why Join Us?

•    Flexible hybrid working.
• Opportunity to make a real difference in the voluntary sector.
•   Collaborative and supportive team environment.

Job Title: Support worker

Location: London Borough of Tower Hamlets

Salary: £28,808.00 per annum 

Hours: Hours: 40 hours per week, including weekends

Contract: Permanent

PRHA is a great place to work – Our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness. As an IIP Gold standard employer, we value our staff and commit to develop their skills and support them in their important work.

We have an exciting opportunity for Support Workers within two of our specialist services. We are looking for self-starters with a passion for sparking change in people’s lives. You will have the necessary skillset to empower people and support residents to achieve their goals.

PRHA hostels guarantee a fast-paced, challenging and dynamic environment where no two days are ever the same. We are seeking motivated and energetic individuals to join our teams and help our residents to change their lives for the better.

We are looking for:

Competencies

• Knowledge, empathy, understanding and proven ability to work creatively and engage homeless people whose alcohol/ drug misuse/ mental health/ complex trauma has had significant effect on their physical and mental health, social and coping skills .
• Ability to assess needs, risks (within a framework of positive risk taking) and develop user led support plans.
• Awareness of and ability to identify and address health and care issues with partners, especially substance misuse, mental health, dementia etc.
• Ability to respond to challenging behaviour in a safe way.
• Ability to develop successful professional relationships, working collaboratively with external and internal partners , sharing expertise and learning from colleagues in health, social care,probation and voluntary sector etc
• Knowledge of and commitment to service user involvement, self empowerment, equalities, diversity andservice improvement
• Basic understanding of the principals of delivering support within a Psychologically Informed Environment (PIE) and commitment to working within this model
• Robust knowledge and practical application of adult safeguarding requirements.
• Knowledge and understanding of Healthand Safety in a hostel setting, including dealing with emergencies and working alone.
• A good listener and communicator at all levels, including people with communication difficulties
• A good standard of literacy, numeracy, computer skills and the ability to write accurate and succinct reports.
• Proven ability both to work within a team and use initiative to problem solve.
• Excellent time management skills
• Willingness and ability to support personal care where the service user is at risk
• Ability to implement policies and procedures,standing orders and financial regulations

What we offer

We offer our staff a generous benefits package, which includes:

• Pension Scheme – We offer a group stakeholder pension scheme with 3% employer's contribution, employee contribution is 5%
• Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service
• Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing
• Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.
• Season Ticket Loans – We offer interest-free season ticket loans after successful probation
• Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.

How to apply

Please read the full Job Description & Person Specification which can be found on our website. To apply, please send your CV and Supporting Statement outlining your interest in working for PRHA and explaining how you meet the criteria set out in the Job Description & Person Specification. Please send your CV and Supporting Statement by clicking the Apply Now button. Furthermore, applications with no attached personal statement explaining how you meet the job description will not be considered.

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

Data science programme lead

Location: Contracted to our Peterborough office with the flexibility for hybrid working
Salary: £42,000 - £48,000 depending on experience
Contract Type: Permanent
Full Time: 37.5 hours per week
Benefits: We want all our employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring we pay our employees fairly, we offer the following benefits: Flexible working, Generous annual leave, Private Medical Insurance, including dental and optical, Pension Scheme, Sick Pay, Death in Service, Employee Assistance Programme, Bike Loan Scheme, Cycle2Work Scheme, Eyecare, Discount Portal.

Closing date: Wednesday 18 February 2026

Telephone interviews will be held week commencing 23 February 2026
Interviews will be held week commencing 2 March 2026
 
No agencies please
 
Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.

To achieve this, we are harnessing the power of data science and AI to accelerate research and deliver meaningful patient benefit. This is an exciting opportunity to join Kidney Research UK at a pivotal time as we develop and deliver a bold Data Science and AI Strategy that will position us at the forefront of innovation.

As data science programme lead, you will champion data science both within the organisation and externally. You will work closely with senior stakeholders across the clinical, research and industry communities to develop and drive impactful projects. Internally, you will be the go-to person for the data science programme, supporting the development of our strategy and enabling collaboration across teams including fundraising, communications and partnership development. You will also engage with funded researchers to capture and promote outputs, identify opportunities for investment and ensure our work translates into real benefits for patients.

We are looking for someone with a strong background in health sciences, life sciences or data science, combined with excellent programme management skills and the ability to communicate complex concepts clearly. You will have the confidence to build relationships, influence stakeholders and manage multiple projects simultaneously. If you are passionate about making change happen and want to play a key role in shaping the future of kidney research, we would love to hear from you.

If you are interested in the position, please complete the online application form and submit together with your CV.

We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.
 
About Kidney Research UK:
 
Kidney Research UK is the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Our vision is the day when everyone lives free from kidney disease and for more than 60 years the research, we fund has been making an impact. But kidney disease is increasing as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making our work more essential than ever.
 
At Kidney Research UK we work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. We collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments.
Over the last ten years we have invested more than £71 million into research. We lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority.
 
Most importantly, we also work closely with patients, ensuring their voice is heard and is at the centre of everything we do, from deciding which research to invest in to how we plan our priorities and our work across the charity.
 
Those patient contributions are vital, always helping us and our partners to understand what life is like with kidney disease, always ensuring we see the patient behind the treatment and always reminding us that behind every statistic and every number is a person – the patients and the carers who inspire our mission and push us forward to make a difference and change the future of kidney disease.
 
You may also have experience in the following: Data Science Programme Lead, Head of Data Science (Healthcare / Health Research), AI Programme Lead (Health or Life Sciences), Director of Data Science, Data & AI Strategy Lead, Health Data Science Lead, Clinical Data Science Lead, Research Data Science Manager, AI in Healthcare Programme Manager, Life Sciences Data Science Lead, Health Informatics Lead, Biomedical Data Science Lead, Data Science Research Programme Manager, Digital Health & AI Lead, Data Innovation Lead (Healthcare / Research), Charity, Charities, Third Sector, Not for Profit, NFP, etc.
 
REF-226 231

As Centre Fundraising Manager you will develop and implement a centre specific fundraising plan to raise income from the community through a variety of fundraising sources.  

You will be responsible for effectively and autonomously managing the full portfolio of activity relating to the centre and to manage complex networks and relationships which have a wider national focus.  

You will be responsible for fundraising across a range of income streams including businesses, individuals, community groups, volunteers and media contacts.  

There will be a requirement to work irregular hours as well as occasional overnight stays and UK travel. 

Please note that interviews will take place on Thursday 26th February.

Please see the attached job description for further details.

The Operations Manager will play a central role in ensuring the Joy building operates smoothly, safely and in line with Open Door’s values and ambition. Taking overall responsibility for day-to-day site operations, you will help create a welcoming, inclusive and well-managed environment that supports staff, tenants, partners and everyone who uses the building.

Working collaboratively across the organisation, you will oversee facilities, maintenance, compliance and operational systems, ensuring Joy is consistently clean, secure and fit for purpose. You will act as the main point of contact for contractors and suppliers, manage utilities and building systems, and take a proactive approach to health & safety, risk management and statutory compliance.

As a key operational lead within the building, the role will support events and programmed activity, working closely with the Commercial & Events Manager, Programming Manager and Access teams to ensure activities run safely and smoothly. You will also build positive day-to-day relationships with tenants and partners, and contribute to cross-site support as Open Door continues to grow.

Check out the candidate pack for full details.

Relationship Management

• To act as the lead and relationship manager with partners on behalf of Think Active Lead, or support the development of local partnerships and networks promoting collaboration across all relevant sectors

• Raise awareness of funding opportunities available to increase participation in sport and physical activity.

• Lead, or support, on the development of local place partnerships that align multiple agendas with partners from across different sectors and advocate for the benefits of physical activity.

Project Management

• To act as the lead for Sport England and other projects and initiatives managed by Think Active.

• High-quality project management that ensures the project's aims are clear, that they are delivered on time and on budget and in line with our values.

• Effective delivery of the Think Active, #WeThinkActive strategy, through your contribution as a team member of Think Active and with and through partners.

• Tangibly contribute to the increase in participation in sport and physical activity and address wider social needs through creative and innovative approaches and partnerships.

• Seek out opportunities to generate income and contribute to Think Active business development and income generation targets both for the organisation and for local partners.

• Use robust data and insight to co-design, implement and evaluate innovative. and appropriate projects and initiatives.

• Prepare detailed performance and financial reports for your work.

• Adhere to GDPR and data protection through your planning, implementation and communication.

Financial Management

• Plan, implement and in accordance with funding guidance, financial procedures, and policies, take responsibility for diversifying Think Active’s income streams in line with the strategy and business development plan

• Project and budget management, including forecasting, monitoring of income and expenditure, plus the submission of financial reporting

Demonstrating Impact

• Reporting progress and capturing value through case studies and evaluation processes designed to evidence the impact

• Storytelling – the ability to articulate the impact and value of Think Active (locally, regionally, nationally and across various sectors)

Marketing and Communications

• By strategically cultivating and managing partnerships, you will play an important role in building brand visibility and enhancing Think Active’s marketing and communications efforts.

• You will collaborate with internal colleagues and external stakeholders to create compelling narratives that showcase the impact of our projects and initiatives, driving awareness and engagement.

• By leveraging partnerships, the Partnership Manager will contribute to positioning Think Active in promoting health and well-being through innovative and impactful physical activity projects, initiatives and collaborations.

PERSON SPECIFICATION

Core Values

• Ability to promote and manage diversity and demonstrate a fair and ethical approach in all situations

• A team player who can communicate and work effectively within a team environment

• Demonstrate kindness, consideration, appreciation, and acceptance (and you should expect the same in return).

• Excellent communication and interpersonal skills

Qualifications

• Relevant degree or equivalent or experience qualification in business, health, sport, physical activity or a related field

Knowledge / Experience

• Proven experience in partnership development or comparable role (including project management) within a sport, physical activity, health, charity, nonprofit or similar setting. We are particularly interested in those with experience in the Health Sector

• Track record of delivering successful individual, team, and partnership outcomes

• Experience in developing, managing and nurturing relationships with partners and stakeholders

• Knowledge of issues facing the least active in society and the benefits of physical activity

• Knowledge of the local community and stakeholders in Coventry, Solihull, and Warwickshire

• Previous experience with fundraising and grant applications

• Experience in event planning and delivery

• Knowledge of local and national strategies and policies relating to sport, physical activity, and health promotion

• Knowledge of current trends and innovations in sport and physical activity participation and promotion

• Knowledge of safeguarding and protecting children and vulnerable people in sport.

• Knowledge of current legislation related to health, community, and sport agendas.

• Experience in drafting, implementing, and reporting on strategic development plans and policies in partnership with partners, stakeholders, and people.

• Experience in planning and managing significant budgets related to priorities and meeting the requirements of funding agencies or partner organisations.

Skills & Abilities

• Ability to successfully lead or manage and motivate individuals and a project team

• Ability to develop and implement effective partnership strategies

• Well-developed written and verbal communication skills and the ability to motivate, enthuse, persuade, negotiate, and influence.

• Strategic, critical thinking and decision-making skills

• The ability to be well organised, work on your own initiative and across a broad portfolio, successfully managing a range of projects, partners, and budgets often with conflicting deadlines and priorities.

• Strong project management skills

• Computer literate across a range of platforms (we use Microsoft Word, Excel, PowerPoint and Project)

• Presentation skills with the ability to facilitate group sessions and workshops

BEHAVIOURAL TRAITS

• Strong work ethic and have the willingness to go above and beyond.

• Professional, supportive and always respect confidentiality.

• Able to reflect on your own performance and want to improve, can take and welcome feedback, and embrace improvement areas through self-development, training, and professional development

TECHNICAL & PRACTICAL REQUIREMENTS

• Willingness to work occasional evenings/weekends.

• Ability to travel across Coventry, Solihull and Warwickshire, and wider across the West Midlands and nationally as required,

• Think Active’s main headquarters are in Leamington Spa, with work also taking place across Coventry, Solihull, and Warwickshire. We operate a blended working model that includes home working, office attendance, and travel to meetings as required. The post holder will be expected to work flexibly to meet the organisation's needs.

Volunteer officer – North Middlesex Hospital

Salary £30,000 - £33,000 per annum - subject to skills and experience 

Hours of work 37.5 hours a week over five days

Base North Middlesex University Hospital, Sterling Way, London N18 1QX, UK.

Upon successful completion of probation, employees would be in a hybrid role, with four days in the office and one day remote.

The role

The volunteer officer will report to the volunteer manager.

The purpose of this role is to deliver the coordination of the operations of the charity’s volunteers ensuring that they have the best experience possible.

The objectives of the post are:

· To support the day-to-day smooth running of the service

· To be the first point of contact for the service and provide excellent customer service to ‘walk-in’ and face-to-face enquiries

· To deliver new projects to assist in the delivery of the service

· Support the launch and growth of the service, working closely with the volunteer manager to ensure sustainability.

· Work independently as the sole charity representative on-site, ensuring effective coordination while adhering to lone working policies.

The team

Volunteer team

• The volunteer team is responsible for managing and coordinating volunteering roles across the 4 main hospital sites and satellite sites for the Royal Free London Trust.
• The volunteer team work closely with Trust staff to ensure patients have the best possible experience whilst they are in the hospital, they also support the volunteers with anything they may need to carry out their roles and make a significant contribution to the operational and strategic aims of the charity and trust.

Organisation

The Royal Free Charity stands at the threshold of its most important period of development.

Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 17,000 staff of the RFL and their two million patients across Barnet, Chase Farm, North Mid and Royal Free hospitals and more than 30 NHS services.

Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.

Person Specification

Qualifications

• CSE/GCSE in maths and English or equivalent.

Experience - essential

• Demonstrated experience in coordinating activities or projects involving multiple stakeholders
• Strong interpersonal skills to work collaboratively across diverse teams
• Experience of databases (CRM) for the management and monitoring of volunteers/service delivery
• Intermediate level of MS Office (outlook, word, excel and PowerPoint) and use of cloud-based systems

The recruitment process

To apply for this post, send your:

• CV (please include your last employer and dates of employment)
• Cover letter addressing how you meet the criteria set out in the job description and person specification,

Please note, that applications submitted without a cover letter may not be considered for this role.

Closing date for application: Friday, 13 February 2026, 9 am

Interview date: Monday 23 February 2026

Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.

• You must be eligible to work in the UK

We are happy to consider any reasonable adjustments that candidates may require during the recruitment process. 

As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect.

About Muscular Dystrophy Support Centre (MDSC)

Muscular Dystrophy Support Centre (MDSC) is a regional charity supporting people affected by muscular dystrophy and related neuromuscular conditions. We deliver a growing portfolio of health, wellbeing and community-based services, underpinned by strong values, lived experience and a commitment to quality.

The Role

We are seeking an experienced Head of Delivery to provide inspirational operational leadership across our services. This is a senior leadership role responsible for ensuring high-quality, compliant and sustainable delivery, while supporting growth, innovation and continuous improvement.

Working closely with the CEO and Senior Team, the postholder will embed a strong performance culture, champion service-user involvement, and ensure services meet regulatory, contractual and organisational requirements.

Head of Delivery JD

Key Responsibilities

• Provide strategic and operational leadership for MDSC’s service delivery portfolio
• Lead and manage delivery teams, ensuring consistent, high-quality performance
• Oversee safeguarding, risk management, health & safety and regulatory compliance
• Develop and maintain quality systems, audits and performance frameworks
• Champion meaningful service-user involvement and co-production
• Lead service development, mobilisation and change management initiatives
• Build productive relationships with commissioners, funders and partners
• Oversee service budgets, financial planning and sustainability
• Support staff development, supervision and performance management

About You

You will be a confident operational leader with significant experience in health, care or disability services. You will bring strong people management skills, financial acumen and a clear understanding of quality, compliance and performance management in regulated environments.

You will be credible with commissioners and partners, comfortable leading change, and committed to ensuring services are shaped by the people who use them.

What We Offer

• A senior leadership role with real influence and responsibility
• The opportunity to shape and grow impactful services
• Supportive, values-driven organisational culture
• Pension contribution
• Annual leave entitlement plus bank holidays
• Ongoing professional development

Safeguarding

This role is subject to a probationary period and an enhanced Disclosure and Barring Service (DBS) check.