319 Internal communications and engagement manager jobs

Immigration Caseworker
Hours: 3 days per week (21 hrs)
Salary range: £16,500-18,456 pro rata (£27,500-£30,670 FTE)
Place of work: Hybrid
Benefits: 
• Flexible and hybrid working arrangements.
• Training and professional development opportunities.
• Study leave to support accreditation progression.
• The opportunity to make a meaningful difference to the lives of refugees, asylum seekers and migrants.
• Supportive working environment within a small and committed charity.

About us

Wanstead and Woodford Migrant Support provides immigration advice and practical support to refugees, asylum seekers and migrants across North East London and Essex. We are a small charity committed to ensuring that people can access high quality advice, support and advocacy regardless of their circumstances.

About the role

We are seeking a qualified Immigration Caseworker to join our growing service. This is an exciting opportunity to work within a small and supportive organisation delivering high-quality immigration advice and casework to migrants, refugees and asylum seekers.

The role is primarily home-based, with attendance required at outreach locations, meetings and occasional events. The successful candidate will manage their own caseload, provide immigration advice within their accreditation level and contribute to the development of the charity's advice service.

Applicants

Applicants must hold IAA Level 1 or Level 2 accreditation (or IAAS equivalent). Candidates holding Level 1 accreditation will be expected to work towards Level 2 accreditation within an agreed timeframe. Appropriate supervision, training and study leave will be provided to support progression. Salary progression will be linked to the achievement of higher accreditation levels in accordance with the charity's pay structure.

How to apply

Please click on the link below.  You will be asked to answer three questions and upload your CV.  The closing deadline is 25 September.

Across the UK, millions of children and young people are facing complex social and emotional challenges. AllChild works within local communities and wider support systems to identify and support children and young people most at risk of poor social, emotional and academic outcomes. Through our two‑year Impact Programme, we help build a joined‑up network of support around each child and family, working in partnership with schools, local services and community organisations.

We are seeking an experienced and highly organised Programme Officer to provide effective administrative support to the national programme delivery team. The postholder will manage multiple priorities in a fast-paced environment, communicating confidently with colleagues, schools, partner organisations and external providers.

The role includes the handling of sensitive and confidential information. Full safeguarding and systems training will be provided where required.

We recognise that candidates may use AI tools to support research and check grammar. However, we ask that all supporting statements and application responses reflect your own thoughts and experiences. Over-reliance on AI may limit our ability to assess your individual skills, critical thinking, and personal approach, which are important parts of our selection process.

Further information about the role can be found in the attached Recruitment Pack.

Closing date: 9 October 2026.

Supported Housing - Core Coordinator (MOUP)
Salford, Manchester
£29,471.62 per annum
Permanent, Full Time (35 hours per week)

Closing date: 29th September 2026

Interview date: 5th October 2026

Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS

MOUP Hours: 35 hours per week, with services operating between 7:45am and 8:10pm, Monday to Sunday worked on a shift rota including 2 on 2 off weekends and shifts across the week. Shifts are either 7:45am to 4:45pm (Early), 10:00am to 6:00pm (Flexi) or 11:10am to 8:10pm (Late).

Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with.  So, it’s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. 

As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.

This role will help us achieve our ambition by working as part of a team within supported housing and outreach services in Greater Manchester, providing high-quality, personalised housing-related support and enablement support to young adult clients.

In this role, you will be responsible for

• Using coaching and strengths-based approaches to enable clients to develop emotional resilience, overcome barriers, promote independent living and take control of their lives.
• Taking a lead on liaising with external agencies and raising safeguarding concerns in an appropriate and timely manner.
• Completing Positive Behaviour Plans, Support Plans, Essential Profiles and Risk Assessments.
• Managing a caseload of clients, with workloads determined by client needs and service demand.
• Supporting the Project Manager to ensure all aspects of housing management, housing-related support and enablement support are delivered to a high standard.
• Working as part of a supported housing team to provide high-quality personalised support to young adults with ADHD and ASD, alongside clients with substance misuse support needs.
• Working with young people and their extended families.
• Delivering individualised support packages.

We need people who have

• Knowledge of relevant legislation, policy and developments relating to vulnerable adults, including people with ADHD, ASD and substance misuse issues.
• Knowledge of issues affecting clients, including behaviour management, mental health, leaving care and neurodiversity.
• Understanding of safeguarding, health and safety procedures, risk management and tenancy management.
• Experience of working within a supported housing environment or relevant social care setting.
• Experience of supporting people with complex support needs.
• Experience of working with statutory agencies and partner organisations.
• Strong communication, recording, report-writing and IT skills.
• The ability to build positive working relationships with clients, families, colleagues and partner agencies.
• The ability to work independently, use initiative and prioritise a demanding workload.

It would be advantageous if you have:

• Experience of working within supported housing services.
• Knowledge of legislation and best practice relating to housing support, safeguarding, ADHD, ASD, learning disabilities and substance misuse.
• A qualification in Health and Social Care or a related subject.

Please note that an Enhanced DBS check is required for this role and you must be able to work shifts, including evenings, weekends and bank holidays where required.

The successful candidate will be flexible, reliable, resilient, professional and passionate about making a positive difference to the lives of vulnerable adults and young people.

We want to hear from you! You may use AI tools to support your application, but any content submitted must accurately reflect your own skills, experience, qualifications and suitability for the role. During the recruitment process, you may be asked to discuss and provide evidence of the information contained within your application.

Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.

If you want to be part of our team and help us make a difference, we’d love to hear from you.

#SupportWorker #YouthWorker #ProjectWorker #HousingSupportJobs #SupportedHousing #housingjobs #recruiting #Manchesterjobs

The Youth Worker (Mentoring) will support Inspiring Inclusion’s Our Schools, Our Change programme by providing trauma‑informed, one‑to‑one support to Black and racially minoritised young people with adverse childhood experiences. Working closely with Camden schools and community partners, they will build trusting relationships that help young people feel seen, heard, and empowered while wider systems change progresses. They will use holistic, strengths‑based, participatory approaches, contribute to a test‑and‑learn model, and bring strong reflective and organisational skills. Personal experience of racial profiling in state education is essential, enabling deep empathy and authenticity. The postholder will be a collaborative practitioner committed to equity, inclusion, and ensuring young people have real influence over decisions shaping their education and futures.

Job summary including context 
Young Women’s Trust champions young women on low or no pay. We’re here to create a more equal world of work and raise young women’s incomes. We tackle sexism and misogyny, with and for anyone who has experienced this.  

We offer young women free coaching, feedback on job applications and information to help them get where they want to be. We bring together a thousands-strong network to support each other, build their self-belief, and have their voices heard. We work with young women and anyone who experiences misogyny and sexism to campaign for equality in the workplace. And our research provides insight into what young women’s lives are really like, fuelling our campaigns for change.  

These are not easy times to be a young woman. The rights and freedoms previous generations fought for can feel up for grabs – sexism is growing louder, online abuse is on the rise, and too many young women are still held back by low pay, insecure work and unequal caring responsibilities. At Young Women's Trust, we believe it doesn't have to be this way, and we're growing our fundraising ambition to match the scale of the challenge. 

You will lead a newly united fundraising programme that has brought together corporate partnerships, major donors, and trusts & foundations - an area that already contributes over 80% of our fundraised income. You'll strengthen existing relationships and secure new partnerships to support our mission: creating a more equal world of work and increasing young women's incomes. 

EDI statement and sense of flexible working and workplace culture 
Young Women’s Trust strives to be an inclusive and representative organisation. We are committed to appointing individuals from a wide range of backgrounds, lived experiences and cultures. We particularly encourage applications from racially minoritised candidates. We use positive action under section 159 of the Equality Act in relation to race. This means that if we have two candidates of equal merit in our process, we will seek to take forward the racially minoritised candidate in order to diversify our staff team. 

You’ll be joining a team that will embrace your ideas and support and encourage you to bring your whole self to work. 

We can make reasonable adjustments throughout the application process and on the job. If you have particular accessibility needs, please get in touch and let us know any requirements you may have. 

Young Women’s Trust is a Living Wage employer and we commit to Show the Salary for every job we advertise. Non-graduates are welcome and we offer a wide range of flexible working options including job share, part-time and compressed hours, different start and finish times and working from home. 

We offer: 

• 27 days annual leave plus bank holidays – rising annually to a maximum of 30 days
• Enhanced parental leave irrespective of length of service 
  • Up to 52 weeks maternity leave - 26 weeks at normal rate of pay, 13 weeks statutory maternity Pay, 13 weeks unpaid 
• 2 annual wellbeing days
• Employee Assistance Programme 
• Learning and development budget 
• Flexible working which is fully embedded in our working culture

You must have the right to work in the UK to apply for this role. We are not able to sponsor work visas for non-British applicants. 

Deadline to apply: 9am Monday 21st September.
Interview dates: 24th, 25th September

Harris Hill is delighted to be working with the MSA Trust to recruit its new Chief Executive Officer.

The Multiple System Atrophy Trust is the UK and Ireland’s leading charity supporting people affected by multiple system atrophy (MSA) – a rare neurological disease with no known cause or cure.

We are here to support everyone affected by MSA including people diagnosed with MSA, carers, family members and friends, and healthcare professionals.

We do this by offering a range of support services, information and education, funding research and raising awareness and advocating for people with MSA.

As Chief Executive, you will:

• Lead the charity forward in its next stage of development.
• Demonstrate exceptional leadership skills, strong financial and operational management capability.
• Have a clear empathy with MSA Trust’s cause.

If you are inspired and excited by what the MSA Trust does, we’d love to hear from you.

Job title: Chief Executive Officer

Salary: circa £70,000 p.a.

Contract: Permanent / Full-time

Location: London, N1 with hybrid working in place

How to apply:

Please review the Recruitment Pack for further information about the MSA Trust, the CEO position and for details on how to apply.

Closing date for applications: 9am Friday 9 October 2026

Both the MSA Trust and Harris Hill operate an equal opportunity policy and commit to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

About HCL:

 Open 51 weeks a year, HCL provides accommodation for a Nursery, a professional kitchen and community Café and a flexible space with rooms to hire for a range of activities providing educational and health and social activities such as hosting community meetings and refugee services, a venue for blood transfusion services and a polling station, ESOL and adult learning and social events, bingo and lunch clubs and dancing classes all aimed at combating social isolation, loneliness and anxiety.

Strategic Leadership

• To create a deliverable strategic plan, identify and respond to major external issues.
• Translate our vision into clear operational goals, ensuring long-term growth and stability.

Financial & Governance Oversight

• Stabilise HCL Financially.
• Rebuild relationships with external partners through collaborative working.
• Develop a funding plan for future stability.
• Seek to negotiate Heads of Terms on the lease of the building from Salford Diocese by 2030 or have developed a relocation plan or closure of the centre.

Team Management

• Lead, inspire, and support the management team.
• improve staffing wellbeing, motivation and esteem,
• Implement a plan of continuous professional development.

Partnerships

• Advocacy: Represent HCL publicly, raising awareness of our cause with media, stakeholders, and the community
• Represent HCL at key meetings with existing and potential funders and stakeholders.
• To develop a partnership collaborative strategy across the local voluntary sector, building networks, reducing duplication of and creating effective efficient well governed services for the betterment of the lives of our community.

Core duties are:

• Work closely with and support the Board in the overall strategic, financial and organisational development to secure its long-term sustainability.
• Financial planning, management and reporting.
• Identify funding opportunities and deliver bid development.
• Support Board development in line with modernising effective board Governance.

Organisational Management

• Lead the delivery of new projects and contracts once funding and contracts have been secured, ensuring the provision of all appropriate monitoring information.
• Work with the Senior Management Team to plan the effective delivery of services to ensure the highest possible standards are achieved.
• Ensure the effective delivery of services, by the deployment of staff and volunteers, which is value for money.
• Lead a whole company approach to promoting and publicising the range of activities and services available to the local community.

Operational Management

• Be responsible for HCL's day-to-day operation including, health & safety, safeguarding policies and procedures, customer service and the relationship with our landlord.
• Ensure that all HCL's relevant legal obligations are met.
• Support the use of IT and digital media across HCL's work by ensuring IT systems are secure, well maintained and managed with a development plan to meet HCL's needs.

People

• Co-ordinate and contribute to staff recruitment, selection processes and contracting.
• Conduct regular performance reviews of staff, identifying, organising and supporting team and individuals' training and learning and development opportunities.
• Lead and manage HCL's equality, diversity, inclusion, anti-racism and equal opportunities strategies and practices.
• Promote and ensure good practice and compliance with relevant employment law and health & safety regulations in HCL's building and any external sites where staff are working.

Legal and contracting

• Be responsible for legal compliance and good practice across HCLs business processes in line with charity and company law.
• Monitor HCL's funding agreements ensuring accurate and timely reporting to funders.

Please see the Job Description for full details of the role and responsibilities.

Are you passionate about empowering young people to break down barriers, gain independence, and achieve their career goals?

Volunteer Centre Kensington & Chelsea (VCKC) is looking for a dedicated Stepping Stones: XP Officer to join our team. In this delivery-focused role, you will provide person-centered, strengths-based support to young people aged 16–25 who identify as having Special Educational Needs or Disabilities (SEND).

You will manage a small, targeted caseload, guiding participants through their journey from building initial confidence to securing inclusive volunteering placements, work experience, and paid employment.

Key Responsibilities

• 1-to-1 Caseload Support: Co-design realistic action plans, identify reasonable adjustments, and deliver tailored employment and volunteering readiness support.

• Brokerage & Employer Engagement: Build strong relationships with local employers and volunteer-involving organisations to source safe, accessible placements.

• Practical Guidance: Assist participants with CV writing, application forms, and work-readiness skills tailored to their unique needs.

• Placement Monitoring: Provide light-touch, SEND-informed support to both participants and hosts to ensure placements are successful and sustainable.

• Network & Resource Mobilisation: Connect clients with external support services, training opportunities, and grants for work clothing or tools.

What We Are Looking For

• Relevant Experience: Proven track record of supporting young people (aged 16–25) or adults facing barriers to work, particularly those with SEND.

• Strengths-Based Approach: Ability to deliver empowering, direct 1-to-1 support that builds confidence and self-advocacy.

• Relationship Building: Experience working alongside employers and community organisations to champion inclusive practice.

• Organisational Skills: High-level administrative abilities to manage time, maintain accurate client data, and handle record-keeping effectively within a part-time role.

• Values-Driven: Strong commitment to safeguarding, equality, inclusion, and the values of VCKC.

(Note: Appointment is subject to a satisfactory Enhanced DBS check).

How to Apply

To apply, please submit your CV and a cover letter detailing how your experience meets the criteria outlined in the person specification.

A new senior post in the Development Team, the Head of Trusts & Foundations will be responsible for cultivating and growing income from both private and statutory funding bodies, implementing and delivering a new strategy for this vital income stream for the theatre, maintaining and growing our income in exciting, innovative, and strategic ways through high-quality, persuasive applications, alongside stewarding existing relationships to ensure the highest level of care for those already supporting us.

Each year the Development Department is responsible for raising c.25% (£1.4m in 26/27) of the Young Vic’s income to enable great work on our stages and, vitally, in our communities. As Head of Trusts & Foundations, you will play a vital role in securing income towards these projects (currently over £300,000 is generated through Trust & Foundation revenue), driven by a strategic insight into this income stream and the opportunities our work presents. In this role, you will be central to ensuring revenue targets are met each year, elevating our income, in addition creating a pipeline of Capital prospects with a view to the theatre undertaking significant essential works over the next 3 years.

Led by the Development Director, we aim to be a fast-paced team of six, with desire to majorly increase income over the next 3 years led by an ambitious programme of main house and studio shows, the 30th anniversary of our Taking Part programme and further growth across the organisation in our excellent and exciting artistic endeavours.

If you are a passionate and curious fundraiser, excellent grant writer, or looking for the next step in your career and want to work in one of the most exciting London Theatres right now, this role is for you.

Please see the job description for full list of responsibilites. Please go to the Young Vic website via the link on this page for more information on how to apply.

Who we are

Every year, thousands of people in the UK face court alone. Often through no choice of their own, people must represent themselves at a moment that could have life-changing outcomes. This includes loss of access to children or homelessness. At the same time, people facing court alone may find themselves up against a party with legal representation. They are instantly at a disadvantage and overwhelmed by the enormity of the challenges they are up against. We supported unrepresented litigants in the civil and family courts in England and Wales over 45,000 times last year.

We provide a safe space with volunteers who listen to each client’s individual story. Last year, over 1000 volunteers helped people to get their thoughts in order, problem-solve and decide next steps, source relevant and reliable legal information, explain complex procedures, complete court forms, and clearly present statements.

At a time when legal support is increasingly limited, we have a vision that no one should have to face court alone.

The role 

Support Through Court is establishing a legal advice clinic for money claim matters under £10,000, for a one-year pilot. Advice will be given to clients across the national service network who have been internally triaged to the clinic.

The role involves day-to day management of the clinic and supervising law students as they facilitate client appointments, conduct research and draft letters of advice. Clients will predominantly be supported remotely with occasional in-person appointments and advice “drop-ins” in the local area. You will train and supervise students to help them gain practical legal skills in a clinic setting, having final sign-off of completed letters of advice/oral advice to ensure clients receive an excellent service.

You will embed the legal advice offering of the clinic into the organisation, increasing and developing referrals from our national service network and supporting staff understanding of referral ability. 

Who we are looking for 

Ambitious, professional, committed and friendly. That describes us. If it also describes you and you have a passion for access to justice, then we’re keen to hear from you.

You will be a qualified solicitor with at least 3 years PQE (ideally 5+) with an active practicing certificate. You will have experience managing students and/or volunteers and a commitment to supporting Litigants in Person. 

We are open to applicants wishing to take the role either on a full-time basis, or on a part-time basis as a job share. Please make it clear in your application whether you are applying for a full-time or part-time role. 

Interviews will be taking place on a rolling basis as applications are received. 

SMART is hiring!

SMART is a warm and welcoming mental health charity that provides a holistic programme of support to the people we serve.

We have a vacancy for a full time Mental Health Community Navigator. The Navigators support people with serious mental illness, with a range of issues including: housing, benefits, finance and social isolation. Please refer to the attachments below for the full job description and person specification. 

We offer a friendly, collaborative, hybrid and integrated work environment in partnership with the NHS and other voluntary sector services, We have a strong focus on staff well-being including a 35 hour working week, 28 days annual leave plus bank holidays, a wellbeing hour, regular clinical supervision, an Employee Asisstance Programme and an annual schedule of training and events designed to support personal and professional progression

Ideally you will have experience of working within mental health/vulnerable adult services, working within multi-disciplinary teams, knowledge of the issues people face with housing/benefits etc and liaising with other services and professionals on service users behalf.

Mental Health Navigators make a real difference to people's lives.

Application Deadline: 11th Octoberat 23:30. PLEASE NOTE: We may interview before the closing date if we receive enough suitable applications. Interviews are likely to be held on the 16th October.

Feedback: Unfortunately, we are not able to give feedback to candidates not shortlisted. If you have not heard from us within a week of the closing date, please assume your application has not been shortlisted at this time.

We are Living Streets, the UK charity for everyday walking.

We want to create a nation where walking is the natural choice for everyday, local journeys; free from congested roads and pollution, reducing the risk of preventable illnesses and social isolation. We want to achieve a better walking environment and to inspire people of all generations to walk and wheel more.

We’re looking for an organised and customer-focused Commercial Assistant to join our Development and Delivery department.

You will support Living Streets Services Ltd – our trading subsidiary and successful social enterprise – helping to deliver products and services including WOW – the walk to school challenge, Walk to School Week and Little Feet.

This is a varied role combining administration, customer service and sales support. You will process orders, respond to enquiries, maintain accurate records, and work with customers, suppliers and colleagues to resolve issues. Your work will help us provide excellent service, while contributing to the efficiency and financial success of our trading activity.

What you’ll do:

·Process customer orders accurately and coordinate fulfilment and invoicing.

·Respond to enquiries from schools, local authorities, project coordinators and other customers by telephone and email.

·Investigate and help resolve order, product and delivery issues.

·Maintain accurate sales, purchasing, stock and customer records.

·Monitor stock levels and support relationships with key suppliers.

·Prepare quotations and respond to sales enquiries.

·Support new and existing customer accounts and maintain database records.

·Assist schools using the WOW Travel Tracker platform and other digital products.

·Support the delivery of engagement and evaluation activities, including our annual design  competition.

·Help coordinate outreach events and tender submissions.

·Provide general administrative support, including taking minutes at quarterly board meetings.

What we’re looking for:

·Experience of providing administrative, customer-service or operational support.

·Experience of responding to enquiries by telephone and email.

·Experience of supporting sales activity, such as preparing quotations or processing orders.

·Strong organisational skills and the ability to manage competing priorities.

·Clear and professional written and verbal communication skills.

·Accuracy and close attention to detail.

·Confidence using CRM systems and Microsoft Office or equivalent workplace software.

·A practical approach to solving routine problems and knowing when to escalate an issue.

·The ability to work independently and collaboratively.

·A helpful, professional and customer-focused approach.

·A commitment to Living Streets’ purpose and to equity, diversity and inclusion.

Living Streets is committed to being an equal opportunities employer and welcomes applications from people of all backgrounds and experiences.

Closing date: 30/09/2026 (11:59 PM)

Interviews: 08/10/2026 – 09/10/2026

Job Title: Evidence & Insight Lead            

Location: Hybrid with 1 day per week in the London Office 

Hours: 35 hours per week  

Contract type: Permanent  

Salary: £50,430 per annum (hybrid) 

What we do:     We help young people through cancer 

How we work:  We’re Determined, United, Spirited and Kind 

What we’re looking for:

• We’re looking for a strategic and creative Evidence & Insight Lead to shape Teenage Cancer Trust’s approach to evidence, insight and learning. 

• You’ll set up this new function, identify the charity’s insight needs and develop a forward-looking plan to deliver against them.

• Acting as the charity’s expert on research and insight, you’ll ensure existing knowledge and learning is consolidated, interpreted and shared to maximise its value.

• Drawing on well-honed relationship skills, you’ll work across multiple teams and forge new partnerships externally.

How to apply:

You’ll need to register on our portal, complete a short application form and answer questions about your skills and experience in relation to the role.

Key dates:

Applications by Sunday 27th September, 1st Stage Interviews Monday 19th October (online) and 2nd Stage Interviews on Thursday 22nd October potentially in person. 

What we offer:

• Leave: 25 days of annual leave, which increases with service, in addition to bank holidays and a 3 or 4 day closure over the Christmas period. We also have finish early Fridays in August and quarterly reset days to step away from day to day work and refocus.
• Flexible bank holidays: the option to swap five UK public holidays (except 25th, 26th December, and 1st January or any substitute bank holidays for these dates) for other dates off.
• Paid Carer and Compassionate Leave: paid time off to care for family members or dependants.
• Paid Parental Leave: enhanced pay for parental leave such as maternity leave, paternity leave or adoption leave.
• Paid Volunteering Leave: support your community by taking paid leave for volunteering activities.
• Health Cashback Plan: access a health cashback plan to cover medical expenses.
• Life assurance and Income Protection: financial support if you’re unable to work due to illness or injury.
• Discount scheme: access exclusive savings at various high street retailers and gyms.
• Flexible Working: we care about your wellbeing and encourage flexible work arrangements to promote work-life balance.

Our commitment to inclusion and accessibility: 

At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind. We have the same goal for people working with us.

Teenage Cancer Trust is committed to recognising and valuing individual differences and the contributions of all people.
Should you require any assistance or adjustments to support your interview process, such as additional time for tasks, meeting the panellists beforehand, information in another format or a different interview format (online/offline/in person), please don’t hesitate to get in touch with the HR Team and we will do our best to accommodate your request. 

We are a Disability Confident employer which means we have committed to offering interviews to disabled candidates who meet the essential criteria for the role listed under the 'What you'll bring to the team' section of the job description and shortlisting questions.

To opt into this scheme, please enter ‘yes’ in the appropriate question on the application form.

Please note that in recruitment campaigns with a high volume of candidates opting into the scheme, interview offers will be made only to those who best meet the essential criteria and provide the strongest responses to the shortlisting questions. 

We are unable to offer individual feedback at the shortlisting stage. 

Privacy and Safeguarding: 

At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support.Our safeguarding responsibilities extendto the children and adults who work to support the charity, who we also have a duty of care to protect.Safeguarding isat the forefront of each activity we carry out.In line with our approach, this role issubject to a DBS check(Disclosure and Barring Service). 

For information on how we collect, store and process personal data please contact the HR Team

We anonymise applications until interview stage to ensure an equitable hiring process. We understand that some applicants may choose to use AI tools such as ChatGPT to support their application. If you do, please make sure your responses reflect your own voice, experience and motivation for joining us.

We’re looking to get to know you, so the strongest applications are those that are authentic, personal and demonstrate your unique skills, experience, and knowledge. Relying heavily on AI-generated content can sometimes overlook key requirements in the job description and may reduce how effectively your application comes across.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Crisis Skylight Merseyside offer direct services to people who are homeless or at risk of homelessness. Alongside our frontline service offer, we develop and lead strategy and partnership projects to deliver positive change for homeless people in Merseyside.

Location: Crisis Skylight Merseyside, 96 Kent Street, L1 5BD

Hours: 35 per week between the hours of 8.30am – 5pm

Contract: Fixed Term - 6 months

About the role

As a Coach Lead Worker in the Coaching team, you will play a key role in supporting individuals that are homeless or at risk of homelessness. You will work with people who have varying levels of engagement with the service: some will work with you in a more planned and structured way, and some are in more complex situations and will require support from other agencies.

As a Lead Worker you will:

• Support members to develop and follow a personalised plan to end their homelessness sustainably.
• Empower and upskill members to be proactive in their accommodation search and access other relevant support services to meet their needs.
• Provide support with practical aspects of their route out of homeless, including access to housing, benefits, and other relevant needs.
• Lead Work a caseload and provide effective case management in line with the Crisis Case Management Framework.

The key to success will be your ability to make collaborative, consistent and psychologically informed relationships with members, services, colleagues, and partner organisations.

Skills, knowledge, and experience vital to succeeding in this role:

• Passionate about and dedicated to ending homelessness sustainably.

• Comprehensive understanding and experience of accessing housing via private rented sector, local authorities, housing associations, supported providers and others.

• Good knowledge of issues affecting homeless people, including housing, welfare issues, trauma, substance use, involvement in criminal justice services, and social isolation

• Proven track record of successfully using coaching, IAG or psychologically informed approaches with people who have experienced homelessness.

• Ability to manage successful relationships with external agencies and relevant service providers and successfully advocate on members behalf.
• Excellent verbal and written communication skills used to ensure accurate record keeping on a variety of Case Management Systems/Databases.
• Flexible and adaptable to change.

• Strong team player, able to use own initiative and reflect on your own practice.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions in the application form, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below.Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Thursday 24th September 2026 at 23:59

Interview process: Competency-based interview

Interview date and location: No longer going to be on Monday 28 September 2026. New date TBC.

AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team via our website and we will be happy to discuss how we can help.

For more information about our work please visit our website.

Registered Charity Numbers: E&W1082947, SC040094