Member services manager jobs

Groundwork is the community charity with a green heart. We believe that big global issues – the economy, the environment – have a big local impact. Groundwork operates throughout the UK helping communities find practical solutions to the challenges they face. 

Sessional City & Guilds Assessor

Salary: £20 per hour
Term: 8 week period initially – 3 days (22.5 hours) per week depending on the projects available and your preferences.  
Location: based in Bedfordshire

We are looking to recruit an experienced Level 3 City & Guilds teacher/assessor to support our communities and participants with Horticulture and Employability. The successful candidate will assist our Project Officers to deliver sessions and to then to assess the progress of participants as required by C&G

Work will take place over an 8 week period and it is expected that approximately 2 days per week would be on practical delivery and 1 day per week would be spent in the classroom.

A City and Guilds level 3 qualification is essential for this role.

Groundwork East is an equal opportunities employer and welcomes applications from all members of the community.

Appointment to this role is subject to an enhanced record check through the Disclosure and Barring Service (DBS).

Our Operations Director will lead the development of the operational infrastructure required to scale Fruitful Work nationally and internationally. Working in close partnership with the Founder & CEO, this role takes ownership of the systems, processes, team and organisational rhythms that enable the charity to grow rapidly and sustainably. This is a senior, hands-on leadership role for someone who enjoys building from the ground up, turning vision into reliable execution, and creating the foundations that allow a small team to deliver outsized impact.

You will take responsibility for the day-to-day running of the organisation and lead the recruitment and management of a growing operations team as Fruitful Work expands.

Please see our attached candidate pack for the full role description

Head of Income Generation and Partnerships

Location: Hybrid working remotely and in office (Caledonian Exchange, 19A Canning Street, Edinburgh, EH3 8EG)

Term: Fixed Term (18 months, with potential to extend) 

Hours: Full-time (Monday-Friday, 35 hours per week) – see website for flexible working options that you might request.

Salary/Rate: JFC4 £56,870 

Reports to: Chief Executive 

Closing date: Friday 10 May

Interview date: Friday 22 May

About us

We are Young Scot, Scotland’s national youth information and citizenship agency. We’re a constant in the lives of young people, woven into the very fabric of growing up in Scotland. We’ve been delivering direct services for over 40 years to ensure that all young people in Scotland are connected to information, opportunities and experiences that support them to live happy and fulfilling lives. 

Young Scot is a nationally trusted brand with deep reach, strong partnerships and unique assets - including data, insight, participation expertise and access to young people across Scotland. More than 880,000 young people have a Young Scot National Entitlement Card, with more than 160,000 of them signed up as Young Scot members. Last year our young.scot site had almost 1.7million visits, and well over 1000 locations across Scotland offer Young Scot perks and discounts. 

The role

Young Scot is seeking a strategic, entrepreneurial and delivery-focused leader to help shape and drive a step-change in how we generate income and build partnerships. 

This is a pivotal role at a defining moment for the organisation with the recent appointment of a new CEO, as well launching a new organisational strategic vision. As we evolve our operating model and ambitions, you will lead the development of a more diverse, sustainable and innovative income portfolio - ensuring we can continue to deliver meaningful impact for young people aged 11–26 across Scotland. 

Working closely with the CEO and senior leadership team (SLT), you will design and implement a new income generation strategy, unlocking opportunities across corporate partnerships, trusts and foundations, public sector funding and earned income streams. You will take an “intrapreneurial” approach - building new propositions, testing ideas and embedding a culture where income generation is seen as a shared organisational priority. 

This role offers significant autonomy, creativity and influence. You will be equally comfortable setting strategic direction and personally leading high-value relationships, as you are enabling written bids and researching new partnerships. 

Why this role matters

This role will:

• Strengthen our financial resilience and long-term sustainability 

• Unlock new forms of value and social income generation 

• Expand our influence across sectors and policy areas 

• Enable us to reach and support more young people 

Key responsibilities: 

1. Strategic Leadership & Income Strategy 

• Develop and deliver a clear, ambitious income generation and partnerships strategy aligned to organisational priorities, with metrics and deliverables set. 

• Build a diversified income model across multiple streams (corporate, trusts & foundations, public sector, earned income, philanthropy). 

• Identify emerging fundraising trends, new tools, opportunities and risks across Scotland, the UK and internationally. 

• Advise the CEO and SLT on financial sustainability, growth opportunities, and strategic partnerships. 

What success looks like: 

• A comprehensive and inspiring strategy with clear targets, focus areas and pipeline 

• Income growth across multiple streams, reducing reliance on single sources. 

• Income generation and monetisation embedded as a core organisational enabler. 

2. Partnerships & Business Development 

• Develop and secure high-value partnerships across corporate and other sectors. 

• Design compelling support propositions, aligning commercial value with social impact. 

• Build and manage a strong pipeline of opportunities, by understanding the support areas or ‘entry points’ where partners can add value to Young Scot. 

• Lead development of innovative income streams, including: 

• Ethical monetisation of Young Scot assets (data, reach, insights, services) 

• Sponsorships and strategic collaborations 

• New products or services for partners 

What success looks like: 

• A growing portfolio of strategically aligned, high-value partnerships. 

• Strong conversion rate from pipeline to secured income. 

• Innovative offers that enhance both impact and income. 

 3. Trusts, Foundations & Fundraising 

• Lead and grow income from trusts, foundations and statutory sources. 

• With programme leads, develop compelling, outcome-driven cases for support. 

• Secure multi-year funding aligned to Young Scot strategic priorities. 

• Oversee high-quality reporting and stewardship. 

What success looks like: 

• A strong, forward-looking funding pipeline. 

• Increased success rate and value of bids, 

• Long-term funder relationships with clear impact reporting. 

4. Relationship Management & External Representation 

• Build and steward senior-level relationships with funders, partners and stakeholders. 

• With the CEO, SLT and young people, act as a visible ambassador for Young Scot. 

• Leverage networks to open new opportunities and raise organisational profile. 

What success looks like: 

• Partners feel valued, engaged and connected to impact. 

• Strong external reputation as a trusted and innovative partner. 

5. Delivery, Systems & Performance 

• Enhance and/or create systems, processes and tools (e.g. CRM) to support income generation. 

• Set and track income targets, KPIs and performance metrics. 

• Ensure compliance with fundraising regulation and best practice. 

• Work with finance colleagues on forecasting, reporting and income tracking. 

What success looks like: 

• Clear, accurate income forecasting and reporting. 

• Efficient systems supporting scalable growth. 

• Strong governance and compliance. 

6. Leadership & Culture 

• Lead income generation across the organisation - even as a sole or small function. 

• Build a culture of proactivity, growth-mindset and collaboration. 

• Support colleagues to identify and contribute to income opportunities. 

• Contribute to wider organisational leadership and strategy. 

• Attend a range of internal meetings as requested, support with delivery of key Young Scot events and sessions as required, and other areas as advised by the CEO. 

What success looks like: 

• A culture where income generation is shared and understood. 

• Teams feel confident contributing to partnerships and opportunities. 

• Clear alignment between income, impact and strategy

Person Specification

Essential Experience 

• Significant sustained experience leading income generation, fundraising, or business development at a senior level 

• Proven track record of securing income across multiple streams (e.g. trusts & foundations, corporate, public sector, earned income) 

• Demonstrable success in building high-value partnerships that deliver both income and impact 

• Experience developing and delivering income strategies and pipelines 

• Experience personally leading bids, pitches, and negotiations. 

Essential Knowledge & Skills 

• Strong understanding of the funding and partnership landscape in Scotland and beyond 

• Excellent relationship-building and stakeholder management skills at a senior level 

• Ability to translate organisational strengths into compelling propositions and cases for support 

• Commercial awareness and ability to identify mutual value opportunities 

• Strong written communication skills, particularly funding applications and proposals 

• Financial literacy, including budgeting, forecasting and income tracking 

• Ability to operate both strategically and hands-on. 

Leadership & Capability 

• Ability to work autonomously and build a function from the ground up 

• Entrepreneurial mindset with a focus on innovation and growth 

• Strong influencing skills, internally and externally 

• High levels of resilience, initiative and accountability 

• Collaborative approach, with the ability to work across teams and sectors. 

Personal Attributes 

• Proactive, opportunity-focused and solutions-driven 

• Creative and open to testing new ideas and approaches 

• Motivated by social impact and improving outcomes for young people 

• Adaptable and comfortable operating in a changing environment 

• A clear understanding and belief in the core values of Young Scot. 

Desirable 

• Existing network of relevant contacts across sectors 

• Experience in youth sector, public sector or policy-related environments 

• Experience with digital, data-driven or innovative income generation approaches

The Director of Finance & Planning is a member of the senior management team and key Board liaison, responsible for supporting the organisation to deliver a sustainable financial and operating model. Therefore, the role is key at both the strategic and operational levels, including finance & planning, operations, HR and IT. 

Main responsibilities

Board representation and liaison

• Act as the key focal point for the Finance, Audit and Risk Committee, including liaison with the Treasurer on agendas, producing relevant papers and tracking/implementing agreed action points
• Attend People and other Committee meetings as required 
• Attend board meetings and produce board papers where required
• Ensure company secretarial requirements are met for Bond, including Companies House and Charity Commission filings. 

Ensure appropriate financial governance framework is in place

• Ensure that appropriate financial controls, systems and resourcing are in place that meet the needs of the organisation, adapting as these evolve over time 
• Oversee regular review of finance/HR/operations policies and related staff hand-books, ensuring appropriate updates are made as needed and communicated to stakeholders as necessary 
• Ensure timely, accurate and insightful monthly management reporting is produced for the organisation 
• Provide updates on Bond’s finances to SMT and staff as required, at least quarterly 
• Enable accurate and timely financial reporting to funders in line with funding agreements. Maintain oversight of basis for allocation of costs and staff time to restricted grants 
• Take ownership of the year end external audit, leading the audit relationship and overseeing accounts production and sign off 
• Maintain Bond’s reserve policy, tracking financial position against agreed target and ensuring annual review of policy and target level with Trustees 

Provide organisational leadership on Finance, Operations and HR 

• Provide leadership and line management to the Finance, Operations & Effectiveness team. Provide support and oversight on day-to-day activities of the team as needed.
• Represent functional areas within the Senior Management Team
• Actively engage with staff reps and wider staff team to build organisational understanding of Bond’s finances and HR policies 
• Support development of funding proposals, ensuring realistic and accurate budgeting and seeking to maximise organisational cost recovery 
• Provide support to teams across Bond, and the finance manager, in grant management and reporting
• Provide authorisation for payments as appropriate to the scheme of delegation 
• Demonstrate a commitment to anti-racism, diversity, equity and inclusion

Lead Bond’s planning and budgeting process 

• Own Bond’s medium term financial plan, regularly updating the financial outlook across both restricted and unrestricted funds and supporting SMT discussions to ensure long term financial sustainability of Bond 
• Lead on the annual planning and budgeting process, ensuring that team plans and budgets align and support delivery of the organisational strategy 
• Work with SMT to ensure that teams are able to demonstrate and quantify their impact
• Provide support to project managers in developing and managing budgets
• Meet regularly with budget holders to review management accounts for their areas of responsibility
• Reforecast income and expenditure, and review progress against team plans, at least quarterly to ensure visibility of performance and allow in-year correction where needed

Legal and risk management

• Maintain the organisational risk register, updating with SMT regularly and reporting onwards to the Board 
• Monitor risks owned by Director of Finance & Planning, ensure that required actions are being taken and report any change in risk profile to the CEO, SMT and the Board
• Organisational lead on data protection 
• Review material contracts before signature, to assess financial and operational risks, and seeking external legal counsel where needed 

Day-to- day finance tasks 

• Due to size of Bond and the small finance team, Director of Finance & Planning is required to undertake day to day finance tasks as needed, such as: 
• Oversee, review and sign off on payroll, pension and taxes including monthly payroll journal to allocate costs to grants 
• Review and sign off bank reconciliations and journals raised by the Finance Manager 
• Overhead allocations to grants 
• Donor financial reporting production and review 

Person Specification

Required 

• Qualified accountant (CIMA, ACA, ACCA or equivalent)
• Senior management experience, including leadership of multi-function teams and liaison with Trustees 
• Strong understanding of charity accounting, including restricted grant management 
• Experience of managing HR professionals or experience of a wide range of HR matters 
• Demonstrable commitment to anti-racism, diversity, equity and inclusion 
• Enjoy holding both strategic view and hands-on operational tasks 

Desirable 

• Experience of setting measures to track impact as well as broader organisational KPIs 
• Salesforce experience (Certinia finance a bonus) 

Benefits

Bond offers a competitive salary and benefits package including: 

• 27 Days Annual Leave + Bank Holidays, with additional staff privilege days, normally between Christmas and New Year 
• 7% pension contributions (staff pay 3.5%)
• Flexible working hours (Hybrid working – 1 day, minimum in the office per month) 
• Staff Development days 
• Perk Box access 
• Employee Assistance Programme 
• WeCare (Health and wellbeing services, including access to 24/7 online GP services, second medical opinion, mental health support such as counselling, guidance from health professionals, burnout prevention, life event counselling, get fit programmes, nutritionist advice, etc. – for staff and immediate family) 
• Interest free season ticket loan 

How to Apply

To apply submit your CV and cover letter by 18th May 2026

In the cover letter we expect you to set out:

• Why you are interested in this role
• How you meet the role requirements
• Your understanding of equity, diversity, inclusion and why it matters in this role

Homeless Link is the national membership charity for frontline homelessness agencies and the wider housing with health, care and support sector in England. With more than 750 members, we work to improve services and campaign for policy change that will help end homelessness and ensure that everyone has a place to call home and the support they need to keep it. 

Our Workforce Development Team provides specialist learning and development services to help staff working in homelessness to focus on their personal development or unlock change. This includes qualifications, group training and leadership programmes. 

The Qualifications Tutor is a new role to enable in-house teaching and assessment of a suite of level 3 qualifications.

If you have a recognised level 3 Teaching Qualification or 12 months teaching experience, an assessors qualification, a minimum of 2 years work experience in a homelessness or housing related organisation and experience of developing qualifications and assessments or delivering, assessing or quality assuring regulated qualifications, and share our vision of a country free from homelessness we would love to hear from you.  

For full details of the role and how to apply follow the Redirect to recruiter button to visit our website.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

This is an exciting opportunity for a Support Worker to join our friendly team and help support the continued work of our LifeSkills Plus team. You will provide intensive support to adults with complex needs who are further away from employment or training by using a strength-based approach, ensuring those accessing the programme receive appropriate practical and emotional support by visiting them at home or in the community.

The LifeSkills programme supports individuals and families to build their confidence, social networks, financial and employability skills. The LifeSkills Support Worker will work closely with the linked LifeSkills programme, entitled LifeSkills Open.

We’re looking for an organised and friendly Training Administrator to join our small, busy Training team.

You’ll play an important role in helping our training programmes run smoothly. This is a great opportunity if you enjoy administration, like working with people, and take pride in keeping things well organised.

About the role

You’ll work closely with other Training Administrators, Course Leaders, and tutors to support the coordination and delivery of our training courses.

We’re looking for someone who is:

• Well organised
• Comfortable working with details and data
• Confident managing several tasks at once
• Happy working both independently and as part of a team

Location

Hybrid working - 2 days per week in our office in Bracknell. The rest of the week working from home (UK‑based).

What you’ll be doing

Some of the responsibilities will include:

• Providing day‑to‑day administrative support to the Training team
• Responding to training enquiries by email or phone
• Managing Training team email inboxes
• Processing course bookings and applications
• Supporting learners using Google Classroom and Coassemble
• Keeping records up to date on the CRM and other systems
• Processing payments and checking invoices
• Preparing and collating training materials

What we’re looking for

Essential

• Experience in an administrative role (training or courses is a bonus, but not required)
• Strong attention to detail and accurate record‑keeping skills
• Good organisational skills and the ability to manage multiple tasks
• Clear and friendly communication skills
• Confidence working independently and as part of a team
• Comfortable using Microsoft Outlook, Word, and Excel

Desirable (but not essential)

• Experience or understanding of dyslexia
• Familiarity with Google Classroom and/or Coassemble

We’re happy to provide support and training where needed.

Please view the job description for full details.

Equal opportunities

We want everyone we work with — as colleagues, volunteers, supporters, or people we support — to feel included and that they belong at the BDA.

We are committed to building a diverse organisation that reflects the communities we serve and to ensuring inclusion in everything we do. Applications are welcome from people of all backgrounds.

Do you want to join an organisation committed to addressing low literacy and numeracy levels amongst people in the criminal justice system?

We’ve made substantial progress in recent years, with improvements and expansions to our delivery model and significant growth in our staff team. In Spring 2026, we will launch our refreshed organisational strategy, which will shape our work over the next three years and beyond. To support this growth, we are recruiting for a full time National Director of Operations to lead our delivery across England, Wales, Northern Ireland, and emerging community settings, with an ambition to reach Scotland. This is an exciting opportunity to play a central role in scaling our impact and strengthening our presence across the criminal justice system and beyond.

As National Director of Operations, you will provide strategic and operational leadership for our learning programmes in prisons and community settings. You will ensure high‑quality, consistent and accessible delivery, overseeing a team of six Regional Managers and a wider workforce of around 65 staff, volunteers and over 2,000 peer mentors trained each year.

Working closely with senior colleagues, partner organisations and national bodies such as HMPPS, you will drive programme excellence, innovation and partnership working. You will also play a key role in new business development, operational strategy, contractual delivery and ensuring we can reliably demonstrate the impact of our work.

The role requires an experienced operational leader with a deep commitment to improving outcomes for people facing disadvantage. You will bring:

• Senior leadership experience in a complex, multi‑site environment.
• A track record of delivering large-scale programmes and leading distributed teams.
• Strong strategic thinking, problem‑solving and relationship‑building skills.
• Experience working with statutory bodies or large public-sector partners (e.g. HMPPS).
• Excellent judgement, communication skills and the ability to influence at all levels.
• Understanding of the criminal justice system, safeguarding, or alternative education environments (desirable).
• A collaborative, inclusive leadership style aligned with Shannon Trust’s values.

We want to hear from applicants who are as committed to the cause as we are.

This is a home-based role but will require travel around the UK including overnight stays. This role is 5 days per week (35 hours) with working days/hours to be mutually agreed in line with business needs.

Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. This role does require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

Interviews, which will be held online, are planned for the w/c 18th May.

Location: For candidates based in London, they will be expected to work from our offices twice a week. This will not be required from candidates in other Regions.London based, requiring two days per week at Society Building, 8 All Saints Street, London N1, or Regional based with your place of work being your primary residence or suitable workplace close to your home.

Interview: 1 stage totalling around 1 hour 

Reporting to: Digital Systems Coordinator

The Role

This is an exciting opportunity to grow your career in digital support, working at the heart of our digital platforms and services. You’ll play a key role in ensuring our systems run smoothly by triaging and resolving support requests, while gaining hands-on experience with platform administration, integrations, and testing. Working closely with internal teams and external partners, you’ll help deliver reliable, user-focused digital experiences in a fast-paced environment.

Key responsibilities:

• Monitor, triage, and resolve digital helpdesk requests, ensuring timely and effective support

• Support the day-to-day operation of digital platforms, including basic configuration and integrations

• Collaborate with internal teams and external suppliers to maintain smooth and reliable services

• Assist with testing, troubleshooting, and continuous improvement of digital systems

This is an exciting opportunity for someone looking to build a career in digital operations, develop technical skills, and gain exposure to modern web platforms and tools.

Your background:

You have a strong interest in digital platforms and a basic understanding of how websites and support workflows operate. You’re a proactive problem solver with a willingness to learn, able to manage tasks through to completion and communicate clearly with both technical and non-technical stakeholders. Ideally, you have some experience working in a fast-paced or agile environment and are comfortable collaborating with others to deliver high-quality digital services.

Why Join Us?

With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference! 

Some of NCVO’s great benefits include:

• 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service. 
• five days’ volunteering leave (pro rata for part-time staff) 
• enhanced pay for maternity/adoption leave 
• generous employer pension contribution of up to 8.5% of salary 

About the Team

​​​This role sits within the Technology team. They deliver key strategic projects that impact on the organisational growth, as well as managing the IT capability of the business and exploring how we can utilise existing and new technology.

How to Apply

For more information and to apply, please click on the Redirect button.

We’re not able to respond to or provide feedback on every application received. If you have not heard back within 72 hours of your application, unfortunately you’ve been unsuccessful in progressing to the next stage.

About Rainforest Foundation UK (RFUK)

RFUK is a values‑driven organisation working with Indigenous Peoples and local communities to protect the world’s rainforests and uphold their human rights. Since 1989, RFUK has partnered with forest peoples and grassroots organisations to secure land rights, challenge destructive industries, and influence laws and policies that safeguard forests and the people who depend on them.

Our mission is clear: to combine human rights and environmental protection to tackle deforestation. From the Congo Basin to the Amazon, our work has helped communities protect millions of hectares of rainforest. With a growing team of passionate advocates for social and environmental justice, we are committed to scaling up our impact to confront the accelerating climate and biodiversity crises.

RFUK is now embarking on an ambitious new 2033 vision to scale up our work and impact in these regions and globally. All our work is delivered in close partnership with Indigenous and grassroots organisations in rainforest countries who are at the heart of what we do. We have a growing team of 30 staff members who are mainly based at our London office in the UK, in France or in DRC.

About the role

Do you want to lead fundraising efforts that make a global impact?

This is a key role to help drive RFUK’s income generation and donor engagement strategies. As Senior Fundraising Coordinator, you will play a pivotal role in the creation and delivery of RFUK’s fundraising strategy to sustain and broaden the organisation’s scale and impact. Reporting to the Head of External Relations and part of the Fundraising and Communications team, you will lead a range of activities and are responsible for developing and cultivating partnerships with institutional donors, trusts and foundations, ethical corporates, and individual supporters.

Based in London with hybrid working options, we offer flexibility, a supportive culture, and the chance to make a lasting difference.

For further details regarding the role and specific qualifications required, please consult the attached job description.

About you

You are an organised, self-starter and experienced fundraising professional with a proven track record managing a diverse fundraising pipeline from identification and cultivation through to securing gifts and successful stewardship. You have confidence engaging with foundations, corporates, individuals and major donors, and are excited to build long-term relationships with diverse stakeholders. You are eager and ready to implement new digital tools and a Customer Relationship Management (CRM) system to streamline processes and maximise long-term donor engagement and support. You have excellent communication skills, can juggle multiple tasks, thrive in a collaborative environment, and bring resilience and cultural sensitivity to everything you do.

If you’re passionate about social and environmental justice and ready to help shape RFUK’s future, we’d love to hear from you.

Application process

To apply, complete the online application form via our website by 9AM, Thursday 14th May 2026.

Interviews with shortlisted candidates will be held in-person on Thursday 21st May 2026. Please let us know in your application if you are available to attend an interview on this date.

This role will be working with our Mental Health Practitioners who work across Croydon, Merton and Sutton.This role will require experience of working in both a 1:1 and group work setting. For this post, you will need to have 3 years or more post qualification experience as a counsellor and ideally a recognised supervision qualification. We are looking for people with an open and flexible attitude; excellent engagement skills and a passion for working with children and young people around mental health. 

This post is fully office based and will require flexible working across service areas and interventions and may involve one late evening alongside attendance of our Saturday Charity Days.  

Please read the full Job Description and Person Specification for this role included in the Clinical Supervisor Recruitment pack below.

Applying for the Posts  

This information pack has the Job Description and Person Specification for the role of Clinical Supervisor.

To be considered for the position, the Application Form and the Equality & Diversity Monitoring Form need to be completed and return to the email address on the Application Form  by midday on Tuesday 5th May 2026.    Enquiries can also be emailed to the same email address.

We understand some candidates may want to use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we also want to learn more about the authentic you, so please ensure that your application reflects your own skills, knowledge and experiences wherever possible. In the spirit of transparency - we also ask that you indicate if you have used AI in your application.    

Decisions about who to invite for interview will be based on how well someone demonstrates that they meet the person specification for the specific post, so please make sure you complete the application form fully and accurately, giving evidence of how you meet each point in the person specification and indicating your relevant knowledge, skills and experience. Please note that CVs will not be considered.   

Email applicants will receive a confirmation of receipt and shortlisted candidates will be contacted as soon as possible

*We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

We are looking for a dynamic, values-led, strategic leader to drive our mission for migration justice and social work solidarity. The role entails oversight of the operations and strategy of the organisation, responsibility for financial management and fundraising, maintaining the health of the organisation and embedding anti-racist and anti-opressive values into every aspect of the organisation. 

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive. We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

Department background
The Communities and Social Change department has been recently formed to bring together our policy, research, and campaigning activity with our community engagement and delivery.
The Community Centre team focuses particularly on Toynbee Hall’s strategic objective to help our local community thrive; increasing wellbeing and economic security in key groups.
Toynbee Hall is the lead delivery partner of Linkage Plus, a community programme for people aged 50+ in Tower Hamlets that delivers a wide range of accessible activities designed to improve wellbeing, keep older adults active and reduce social isolation. 
Another key programme is our Play Programme, which forms part of our wider community provision. It offers children fun, inclusive opportunities to play while supporting parents to access local support networks and strengthen community connections. 

How we work
Our values are Inclusive, Courageous and Empowering and we expect everyone who works with us to work in a way that aligns with these values and to do their utmost to deliver our strategic objectives according to their role.

Job purpose
Toynbee Hall’s community centre delivers a variety of community projects for people of all ages who live in Tower Hamlets. The Community Participation Officers work as part of the community team at Toynbee Hall, flexibly and collaboratively using their skills and experience to work with and support community members to create a welcoming and inclusive space.

Scope of role
Whilst you may be expected to lead on certain elements of the programme, we will work together to determine how we assign tasks and workload across the team. We work together and take shared responsibility for delivering all aspects of our communities portfolio.

Key working relationships
The CPOs report to the Community Centre Manager. The role works in close collaboration with the Community Partnerships Manager a tndhe research team.
Maintaining excellent external relationships is vital to this role. The CPO may liaise with relevant local networks and organisations. Community engagement is vital: the CPO will also regularly consult and engage with community members.

Key Responsibilities

Community Programming:
• Working with the Community Programming Manager to plan activities and events that are safe, in the budget, and intentionally designed to be inclusive and appropriate for the intended audience. • Working with the Community Programming Manager to design and safe, creative, and stimulating play sessions and events for children, ensuring activities are developmentally appropriate, inclusive and delivered within budget; and delivering these activities
• Delivering to a brief, and clearly and proactively communicating plans with stakeholders across teams. • Supporting and enabling local people to have a meaningful voice in shaping our services.

Safeguarding and Safety:
• Taking responsibility for the upkeep of the community centre, ensuring that facilities operate in line with organisational health and safety policies and procedures.
• Implementing agreed procedures to provide appropriate support or referrals for service users, recognising and responding to safeguarding concerns, maintaining clear records.
• Following administrative procedures.

Outreach:
• Promoting our services and ensure they are as impactful as possible
• Representing Toynbee Hall to external audiences

Organisational working:
• Contributing to the overall development and implementation of Toynbee Hall’s strategy
• Building good working relationships
• Developing an open and ‘critical friend’ dialogue within our programmatic work
• Undertaking any other appropriate responsibilities that may arise

Managing Yourself
• Working toward an agreed annual work-plan meeting targets and milestones
• Prioritising and managing workload
• Taking responsibility for personal development
 

Essential Criteria

Community Programming
• Experience of planning and delivering safe, inclusive, and in-budget community activities and events for diverse audiences, including older people and communities experiencing social or economic disadvantage.
• Experience of designing and delivering safe, creative, and developmentally appropriate play sessions and activities for children.

• Ability to deliver work to an agreed brief and proactively communicate plans and progress with internal and external stakeholders.
• Demonstrable commitment to community participation, with experience of supporting local people to shape services and contribute to positive community change.

Safeguarding and Safety
• Knowledge of safeguarding principles and experience of recognising, responding to, recording, and appropriately escalating safeguarding concerns.
• Understanding of health and safety responsibilities within a community setting, including risk assessment and maintaining safe, welcoming, and inclusive spaces.
• Experience of implementing referral procedures and working with internal and external partners to ensure service users receive appropriate support.
• Strong administrative skills

Outreach and Representation
• Experience of promoting services through outreach, partnership working, and marketing (including face-to-face engagement, social media, and community networks).
• Ability to build and maintain positive relationships with local organisations and stakeholders.
• Confidence in representing an organisation professionally to external audiences.

Values
• Alignment with Toynbee Hall's mission and strategy and alignment and willingness to work in line to our values:

o Inclusive - open-minded, transparent, convening and collaborative; seeking fresh and alternative perspectives.

o Courageous; principled, ambitious and acting with integrity.

o Empowering; shifting power, sharing our knowledge, enabling people to take action for themselves

Desirable criteria:

An ability to speak a South Asian language would be helpful

APPLICATION DEADLINE: 9AM MONDAY 11TH MAY

The Club

Situated in 42 acres of landscaped grounds adjacent to the River Thames in Fulham, The Hurlingham Club is recognised as one of the world’s finest private member clubs. Since its opening in 1869, The Hurlingham Club’s croquet and tennis lawns, botanical gardens and stately Georgian Clubhouse have made it a sought-after destination for exclusive sporting and social activities.

The Club offers a truly unique and rewarding environment to work, blending a rich history with a progressive outlook. With over 20 specialised departments, each contributing distinct roles and functions you will have the opportunity to interact with vibrant, multi-faceted colleagues and members that share common interests and represent a wide range of backgrounds, professions and perspectives. The members actively contribute to the Club’s community, atmosphere, heritage and culture.
 

The Department

The Hurlingham Club Foundation was established in 2021 and its mission is to harness the collective strength of the Club to create spaces and opportunities that improve the health, well-being and social connection of people living in underserved areas of our borough.

We aim to achieve this impact this in three main ways through:

· Direct programmes hosted at the Club (including sports, social and wellbeing activities).

· Funding for local charities delivering aligned community initiatives.

· Volunteering and in-kind support opportunities for members and stakeholders.

To deliver all this activity, money is largely raised through member donations at Foundation events and money is also raised through grants and corporate sponsorship.

The Role

As the Foundation Assistant, you will be a vital part of this small, friendly team to ensure that we manage all our events and programmes to raise the most amount of money and deliver maximum impact for people in need in our community.

You will work part time; ideally 20 hours over four days from Monday to Thursday.

The successful candidate will provide administrative support to the Hurlingham Club Foundation in a variety of ways.

Typical duties will include:

Event Coordination

· Supporting the planning and delivery of Foundation events.

· Managing logistics including room bookings, catering, AV, guestlists, security passes and event materials.

· Ensuring events run smoothly from setup through to delivery.

Administration & Finance

· Maintaining accurate records and financial administration.

· Supporting the processing of purchase orders, income and invoices.

Data & CRM Management

· Maintain donor, volunteer and programme databases.

· Support monitoring and reporting of Foundation activity and impact.

Communications & Marketing Support

· Assisting with the website updated and digital content.

· Supporting with and creating presentations and marketing materials.

· Helping to manage and catalogue Foundation photography assets.

Programme Support

· Assisting with delivery of onsite community programmes.

· Welcoming visitors and supporting participant experience.

General Support

· Managing Foundation inbox enquiries.

· Providing day-to-day administrative support to the team and volunteers.

Our Ideal Candidate

Candidates will share our passion to deliver impact for and improve the lives of people living in underserved areas of our borough.

They will also embody the Club’s values of excellence, responsibility and courtesy.

Key experience required includes:

· Experience in office administration or coordination (charity or membership organisation desirable).

· Confidence with financial administration (invoicing, purchase orders, income tracking).

· Experience supporting events, logistics or hospitality-style coordination.

· Strong data management and spreadsheet skills (basic CRM experience advantageous).

· Excellent communication skills and a professional, friendly manner.

· A genuine interest in community impact and supporting charitable work.

Benefits

Benefits include:

· 23 days of pro-rated annual leave (rising to 28 days after 5 years’ continuous service)

· Generous contributory pension.

· Life assurance, group income protection and an enhanced sick pay scheme.

· Opportunities for training, development, and progression.

· Annual bonus scheme and annual performance pay review.

· Staff social events, free meals on duty and free onsite parking.

· Along with other benefits!
 

The Hurlingham Club is passionate about creating an inclusive workplace that promotes and values diversity.

Please note that, due to the high volume of applications we receive, if you do not hear from us within four weeks then unfortunately you were not successful in your application on this occasion.