Operational change manager jobs

Mortlake Community Association is looking for an experienced Interim Director to join a vibrant and inclusive local charity in London Borough of Richmond upon Thames. The main purpose of the role is to maintain our growing profile as a community hub and support our range of varied activities. Experience of working with service users and volunteers in a local community setting is essential. The post is offered on a fixed term 9 month contract, starting in May 2026 to align with our Director’s maternity leave.

• Fixed term contract 

• £40k (Pro-rata) plus pension 

• 25 hours pw - Hours are flexible but we will require this post to be on site at least 3 days per week. 

The Interim Director is responsible for the effective day-to-day management of the charity and Mortlake Hall, including staff leadership and supervision, financial management, fundraising, partnership working, building management, and monitoring and evaluation. The role requires strong leadership and relationship-building skills to ensure MCA remains at the heart of community life in Mortlake; recognised as a model of good practice within the London Borough of Richmond upon Thames. 

Key Accountabilities: 

• Work with the Board of Trustees to implement the vision and strategic direction of MCA. 

• Take overall responsibility for the operational management and day-to-day financial management of the charity and Mortlake Hall. 

• Work closely with current Director of MCA in run-up to maternity leave and maintaining contact, especially during the statutory Keep In Touch days (KIT). 

• Maintain relationship with existing funders for the charity and ensure timely, accurate reporting. 

• Oversee building and facilities management, working closely with the Building & Facilities Subcommittee. 

• Ensure that the local community is engaged with the work of MCA through ongoing consultation, discussion and community planning activities/events. 

• Respond proactively to changes in the voluntary, statutory and wider sectors to ensure the charity’s sustainability while maintaining its identity and independence. 

Essential experience: 

• Senior leadership or management experience within a charity, voluntary, community or not-for-profit organisation. 

• Experience working with, reporting to, or supporting a Board of Trustees or equivalent governance body. 

• Proven experience of managing and supporting staff and volunteers. 

• Demonstrable experience of securing funding, including writing successful funding bids and managing funder relationships. 

• Experience of budget management and financial oversight, working closely with a Treasurer or finance lead. 

• Experience of overseeing projects or programmes, including monitoring, evaluation and reporting. 

• Experience of managing buildings, facilities or community assets (or the ability to develop this quickly). 

Desirable experience: 

• Experience leading a community centre or multi-use community facility. 

• Experience of partnership working with local authorities, statutory bodies and community organisations. 

• Experience of organisational development. 

• Knowledge of Mortlake community and/ or the voluntary sector within the London Borough of Richmond upon Thames. 

Mortlake Community Association is committed to building a diverse and inclusive organisation that reflects the community we serve. We welcome applications from people of all backgrounds and encourage applications from individuals who are underrepresented in the voluntary and community sector. 

Deadline: Tuesday 31 March 2026 

Interviews: 10 and/or 13 April 2026 (in person at Mortlake) 

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Job purpose

To act as the organisation’s lead professional for complaint handling and quality improvement across all Advice Services.

To ensure the effective resolution of client complaints by maintaining expert knowledge of regulated advice and delivering excellent customer service. Provide regulatory insights in team discussions on MHCBS and Regulation 17 creditor challenges. Analyse complaint trends and produce reports to establish consistent processes that enhance service quality, accountability, learning, and continuous improvement.

To support the Head of Quality and Compliance in ensuring Toynbee Hall’s advice services remain fully compliant with FCA, MaPS, and internal quality standards.

Key Responsibilities

Complaints and Challenge Management

• Lead the end-to-end management of all client complaints, overseeing first-stage advice service resolutions and directly managing escalated complaints, while contributing regulatory insight to team discussions on MHCBS and Regulation 17 creditor challenges.
• Ensure timely, accurate, and fair resolution in accordance with FCA and MaPS complaint-handling procedures.
• Act as the organisational escalation point for complex or high-risk advice-related complaints, including cases involving direct client or creditor challenges under MHCBS and Regulation 17
• Liaise with external stakeholders, creditors, and partners to resolve disputes and maintain strong working relationships.
• Maintain an accurate and auditable record of all complaints, decisions, and resolutions.

Quality and Compliance Oversight

• Work with the Head of Quality and Compliance to monitor compliance with regulatory frameworks and internal policies.
• Conduct audits and case reviews to identify trends, risks, and opportunities for improvement.
• Support the design and implementation of quality-improvement plans, policies, and tools.
• Provide regular reporting to senior leadership, highlighting trends and risks across services.

Continuous Improvement and Learning

• Translate insights from complaints and audits into practical service improvements.
• Collaborate with Advice Managers and Coordinators to integrate learning into casework and training.
• Support staff training and development on complaint handling, communication, and quality assurance.
• Promote a culture of transparency, fairness, and continuous learning within advice delivery teams to ensure ongoing service improvement and the highest possible standard of support for Toynbee Hall clients.

Regulatory and Partnership Liaison

• Proactively maintain and develop knowledge of regulations, legislation, and best practice across all advice areas by engaging in relevant training, continuous learning, and professional development.
• Ensure complaint handling and quality monitoring comply with FCA MaPS  and advice quality standards.
• Support preparation for audits, funder reviews, and regulatory inspections.
• Keep colleagues informed of relevant regulatory changes and implications for practice.

General Responsibilities

• Adhere to Toynbee Hall’s policies and procedures, including safeguarding and data protection.
• Promote equality, inclusion, and accessibility across all aspects of the service.
• Demonstrate financial efficiency and value for money.
• Undertake other duties as directed by the Head of Quality and Compliance or senior management.

Person Specification

Essential Criteria

Experience and Knowledge

• Hold a valid Money and. Pension Service accredited qualification in debt advice
• A minimum of two years’ full time (2,220 hours) or equivalent part-time experience of delivering debt advice
• Demonstrates a strong understanding of advice areas, with particular expertise in FCA regulations, MaPS quality frameworks, and the Mental Health Crisis Breathing Space Regulation
• Significant experience managing complaints and quality processes within a regulated advice
• Proven experience in complaint resolution, creditor negotiation, and stakeholder management.
• Ability to analyse complex cases and identify systemic issues or risks.
• Experience developing and implementing service improvement plans.

Skills and Competencies

• Excellent communication and influencing skills at all levels.
• Strong analytical, reporting, and decision-making ability.
• Ability to manage competing priorities and meet tight deadlines.
• Confidence handling sensitive and confidential information with integrity.
• High level of IT literacy, including CRM or case management systems.
• A proven commitment to continuous professional development of self and wider teams.

Personal Attributes

• Ability to work independently and proactively without supervision.
• High level of professionalism and integrity.
• Committed to fairness, impartiality, transparency, and accountability.
• Calm, and solutions-focused under pressure, adopting a “find a solution, no blame” attitude.
• Collaborative and empathetic approach when dealing with clients and colleagues.
• Strong alignment with Toynbee Hall’s values and mission

Desirable Criteria

• Previous management or supervisory experience in a debt advice or compliance setting.
• Experience designing or delivering training on quality, complaints, or compliance.
• Knowledge of data-protection legislation and its implications for complaint management.
• Ability to build and maintain positive relationships with all staff members.
• Excellent written and verbal communication skills.
• Competence in handling sensitive information with discretion and maintaining confidentiality.
• Keeping up to date with technology and take individual responsibility for learning new technologies.

Please download the full Job Description for more details.

Our Benefits Package

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Health Cash Plan
• Perk Box

Luton Town FC Community Trust is seeking to recruit a Community Operations Manager to play a key role in the coordination, delivery and development of its community programmes. This is a senior operational role, working closely with the Head of Community Trust to ensure programmes are well managed, aligned to organisational priorities and delivered to a high standard.

The role will combine operational leadership with a proportion of direct programme delivery, enabling the postholder to remain connected to communities, delivery teams and participant needs. The Community Operations Manager will also contribute to the development of new programmes and associated funding opportunities, support partnership working and act as a key decision maker for day-to-day operational matters.

This is an exciting opportunity for an experienced community or sport for development professional who is motivated to make meaningful impact, strengthen organisational capacity and help reduce health inequalities across Luton and Bedfordshire. 

Job Purpose

Reporting to the Head of Community Trust, the Community Operations Manager will provide operational leadership across the organisation, while maintaining a proportion of direct programme delivery to remain connected to communities, delivery teams and participant needs.

The role will coordinate and strengthen programme delivery; line manage designated staff and support the development of new programmes and associated funding opportunities aligned to organisational priorities.

The postholder will embed organisational strategy into effective day to day operations, acting as a key decision maker for operational matters and supporting senior leadership capacity. 

Key Responsibilities

1. Community Engagement & Relationship Building

• Build strong relationships with funders, local authorities, key stakeholders, local schools, charities, grassroots clubs and other community organisations.
• Act as a liaison between the football club and the local community.
• Promote inclusion and diversity through outreach to underrepresented groups.

2. Programme Development & Delivery

• Contribute to and support funding applications, programme design, delivery and evaluation across community programmes within each department including, but not limited to:
  • Education
  • Health
  • Inclusion
  • Football Development 

3. Staff and Volunteer Management

• Recruit, train and manage staff employees and volunteers who represent the Trust.
• Provide leadership and mentoring for delivery coaches, project workers, media team and match day staff.

4. Monitoring, Evaluation and Reporting

• Track the impact of community programmes using required and appropriate metrics and key performance indicators.
• Prepare reports for stakeholders, funders (e.g. EFL in the Community, Premier League Foundation, local authorities), and Luton Town Community Trust Board of Trustees.
• Ensure compliance and governance with safeguarding, health and safety and data protection policies.

5. Marketing & Promotion

• Raise awareness of the Trust’s work through managing the organisations media output across various platforms e.g. web site, newsletters, social media and local media outlets.
• Represent the Trust at community events, matchdays, and public forums.

6. Fundraising & Grant Management

• Collaborate with the Head of Trust and Programme Managers to identify and apply for grants and funding opportunities.
• Build partnerships with sponsors, local businesses and charitable foundations.

7. Club Integration

• Work cosely with all football club departments, including first team players and staff, media and marketing, facilities and catering, and Academy to ensure alignment between Community Trust and Club.
• Manage the efficient coordination of player appearances and community involvement on behalf of the Club

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

Essentials

• Strong experience in community development, sport development and youth engagement.
• Strong project and operational management skills, with the ability to plan, deliver and evaluate initiatives – prioritising and managing multiple priorities
• Experience with grant funding processes
• Experience of developing organisational strategy within the sporting or charity sector
• Experience in partnership working with schools, councils, charities
• Leadership and staff supervision experience – managing coaches, volunteers or delivery staff
• Monitoring & evaluation skills – ability to track KPIs and write impact reports
• Budget management experience
• Confident IT skills, including use of Microsoft Office and database software
• Valid First Aid and Safeguarding qualifications (or willingness to obtain)
• Experience delivering health, inclusion, educational or behaviour-change programmesAbility to work to deadlines and meet project targets
• Understanding of health inequalities and barriers faced by children and families
• Understanding of equality, diversity and inclusion within community delivery
• A strong working knowledge of safeguarding legislation, statutory guidance and best practice within education and community settings.
• Strong commitment to high-quality, values led delivery
• A full valid driving licence and access to car to travel between sites throughout Bedfordshire.
• Willingness to work flexibly, including evenings and weekends
• Enhanced DBS clearance
• Degree or equivalent qualification, or demonstrable relevant professional experience.

Desirables

• Experience working in a football foundation or Trust
• Knowledge of EFL Trust or Premier League Foundation community programmes including Capability Code of Practice
• Valid First Aid and Safeguarding qualifications (or willingness to obtain)
• Event planning or matchday coordination experience
• Recognised sports coaching qualifications
• Youth Mental Health First Aid
• Leadership skills within a community or education setting

Abilities/Skills/Knowledge:

• Committed, enthusiastic and passionate about Luton Town Football Club.
• Must be pro-active, motivated, organised, responsible and able to work independently as well as in a team.
• Highly developed problem-solving skills, resilience, and the ability to perform well under pressure.
• Demonstrate good listening skills and have the ability to resolve issues where appropriate.
• Ability to multi-task whilst maintaining priority efficiencies.
• Focused on achieving Club, departmental and individual success.
• Willing to follow and promote the philosophy of the football club.
• Be an ambassador for the Club presenting the Club in a positive image at all times.

SAFEGUARDING STATEMENT

The Club is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

The Club has systems in place to ensure that the welfare of vulnerable groups is dealt with appropriately and sensitively. Everyone working at the Club has a duty of care to safeguard the welfare of children and young people by creating an environment that protects them from harm. Our standards of practice ensure all staff are fully aware and understand their responsibilities under safeguarding legislation and statutory guidance.

The Club ensures that all staff that have a direct responsibility for children, young people or vulnerable adults, have been subject to the most stringent of recruitment practices which include Criminal Record Checks and reference checks. These staff are alert to signs of abuse or maltreatment and will refer concerns to the relevant Designated Safeguarding Officers using the agreed safeguarding procedures.

EQUALITY STATEMENT

The individual must at all times, carry out their duties with due regard to the Clubs policies and procedures and in particular the Club’s Equality, Diversity and Inclusion Policy.

The individual must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation, or harassment of any description and to promote positive working relationships between all internal and external stakeholders. The individual must contribute to encouraging equality and respecting diversity by embedding such values in the workplace and challenging inappropriate behaviour and processes.

About the role 

This role leads the day-to-day operational management and development of WGN’s Clinical Services, ensuring the delivery of innovative, safe, high-quality, survivor-centred, trauma-informed and culturally responsive support for survivors of violence against women and girls (VAWG). You will provide clinical and operational leadership across counselling services, supporting therapists and practitioners to manage clinical risk and safeguarding concerns effectively, within a Black feminist, intersectional and Holistic Empowerment Recovery (HER) framework.

This role is offered on a part-time basis (28 hours per week worked over 4 days).

Job description 

As the Therapeutic Manager, you will:

• Provide operational and clinical leadership across counselling services, overseeing therapeutic pathways, referrals, assessments, allocations, safeguarding and risk management, ensuring high-quality, trauma-informed and culturally responsive support.

• Support therapists, High Intensity Therapists (HITs) and honorary counsellors through clinical guidance, recruitment, induction, reflective practice, wellbeing initiatives and ongoing professional development, embedding anti-oppressive, intersectional and survivor-centred practice.

• Lead on safeguarding and multi-agency working, supporting practitioners to respond effectively to risk, maintain safe practice and ensure consistent documentation and ethical information sharing.

• Oversee clinical governance and quality assurance, ensuring adherence to professional standards, robust data protection and confidentiality practices, and the development of clinical protocols and guidance.

• Support monitoring, evaluation and impact reporting, ensuring effective data collection and survivor involvement to inform ongoing service improvement and co-production.

For key responsibilities please see the attached job profile document.

Competencies

We'll assess you against these competencies during the selection process:

• Case Management
• Safeguarding Leadership
• Managing Senior Counsellors and High-Risk Work

Closing date and Interviews

This vacancy is open to applications on a rolling basis with interviews taking place on a rolling basis.

We encourage early applications, as the role may close before the advertised date if a suitable candidate is appointed.

About us

Women and Girls Network (WGN) is a pan-London organisation that supports women and girls affected by all forms of gendered-based violence. Our overall aim is to promote, preserve and restore the mental health and well-being of women and girls who have experienced, or are at risk of, gendered-based violence, whilst working towards a society free of gendered-based violence.

We do this by:

• Providing women-only holistic and seamless therapeutic services, which meet women and girls’ needs and contribute to total and sustainable recovery from the experiences of violence.
• Evidencing the impact of gendered-based violence and presenting this information in appropriate forums to affect social change in attitudes towards, and responses to, gendered-based violence.
• Developing good practice in the sector by providing training and guidance on specialist service provision and the development of culturally appropriate service delivery.

WGN is proud to be an accredited Living Wage Employer and a member of The London VAWG Consortium, Halo Code, and Helplines Partnership.

Join us and be part of a team that values your well-being, growth, and contribution.

We are deeply committed to creating a workforce that reflects the diversity and strength of the women and girls we serve, and we strongly encourage candidates from Black and Global Majority backgrounds with Lived Experience who may not meet all criteria to apply.

WGN is an equal opportunities employer. 

The above post is exempt under the Equality Act 2010, Schedule 9, Part 1.

This role

The Head of HR and Operations will be a key member of the Senior Management Team, reporting directly to the Chief Executive. This role will be central to shaping the organisation’s culture and ensuring that our HR and operational functions are robust, future‑focused, and aligned with our mission.

As we continue to grow, the postholder will play a pivotal role in building an inclusive, values‑driven, and high‑performing workplace where staff feel supported, trusted, and able to thrive.

They will lead on HR strategy, employee development and retention, and the effective management of our facilities and operational systems. A coaching and enabling approach will be essential—supporting managers to use people metrics confidently, strengthening people practices across the organisation, and embedding a culture of continuous learning, accountability, and wellbeing.

Main responsibilities

Leadership and Management:

· Contribute to the development and delivery of Your Voice Count’s organisational strategy as a member of the Senior Management Team.

· Champion inclusive, ethical and sustainable ways of working aligned with Your Voice Count’s values.

· Support organisational change, growth and service development from a people and systems perspective.

· Oversee HR function, policies, and efficient working practices

· Support managers with HR responsibilities and staff development.

· Ensure effective recruitment, onboarding, and talent management.

· Foster an inclusive, diverse, and well-being-focused culture.

· Manage HR systems, technology, and budgets

· Ensure HR policies, procedures and practices are legally compliant, up-to-date and consistently applied.

· Support managers to build confident, fair and values-led people management capability.

Facilities & Office Management:

· Oversee office, facilities, and repairs to ensure a safe environment.

· Manage supplier contracts, IT, and communication systems.

· Supervise facilities and operations staff.

· Ensure cost-effective procurement and budget management.

Organisational Operations and Compliance:

· Act as organisational lead for GDPR compliance, working with external advisors where required, supporting the Data Protection Officer.

· Ensure compliance with Health & Safety requirements and support managers in maintaining safe working practices.

· Maintain oversight of organisational assets and information management systems

Essential Skills & Experience needed for the role

· Experience of building inclusive and diverse workplaces.

· Ability to develop HR strategies that support business objectives and workforce planning.

· Strong knowledge of UK employment law and HR best practices.

· Experience supporting managers with employee relations and performance issues

· Ability to engage and influence stakeholders at all levels, with a people-first approach.

· Knowledge/experience of managing and delivering across multiple workstreams such as HR and Facilities (experience in all an advantage but not a requirement)

· Experience of contributing to senior decision making

· Ability to analyse, critique and evaluate business data and insights

· MCIPD qualified or a qualification or experience in human resources management, or equivalent experience at a senior level.

· Influential with the gravitas to effectively help shape the organisation

· Significant management or supervisory level HR experience

Desirable:

· Experience working in a charity or values-led organisation.

· Experience supporting organisational growth or change.

· HR or management qualification (e.g. CIPD or equivalent).

Are you an experienced HR Manager looking for a new challenge?

Do you inspire confidence in colleagues?

Can you handle a diverse workload?

The Diocese of Carlisle is looking for a

Human Resources Manager who will:

• provide high quality, reliable advice on HR law, policy and practice for clergy office holders and lay employees
• advise-on and implement HRM strategies, policies and procedures
• manage multiple recruitments
• oversee the development and operation of HR systems
• promote wellbeing and occupational health support across the Diocese
• ensure data protection compliance

Salary: £50,703 FTE 28 to 35 hours per week (other hours/flexible patterns of work may be negotiated) plus 15% non-contributory pension. Support with relocation costs.

Interviews: 26th March 2026 at Church House, Penrith

Community Development & Health Programme Manager - to cover Maternity Leave

Full Time - 37 hrs per week (largely office/community based with some limited work at home permitted)

Salary range - £41,363 - £47,513 per annum, dependant on qualification, skills & previous experience

Fixed term for 12-months covering a period of maternity leave

Based Newhaven with some travel to outreach and delivery locations across E. Sussex

You will be an experienced people, project, and services manager with a track record and flair for developing and delivering community-based services to contract, and which meet identified community needs, in a consistently high quality way. With strong financial acumen and the ability to develop and monitor budgets, you will analyse and explain variances, manage complex and time-limited funding streams, and collaborate regularly with the finance team. The role also involves developing and supporting project staff in effective budget management.

With responsibility for the strategic development of the community development & health work area; which incorporates community infrastructure support & development, youth & families, environmental and active travel initiatives; you will lead, direct & support a multi-disciplinary team who manage the contracts, services and day-to-day delivery of this broad work area.

Skilled at managing relationships with existing funders and commissioners, you will broker new partnerships, write bids and collaborate on funding tenders, ensuring sustained funding for services which support people with complex challenges in our communities. With excellent organisation, communication, finance and project management skills, you will demonstrate sensitivity to the ambitions of this work area and to SCDA’s vision.

We are looking for people to join our team who have the qualities and skills we feel would most benefit our service users; professionalism, empathy, kindness and understanding. In return, we recognise people want to work in a supportive environment with friendly colleagues. We offer a flexible approach to delivery where possible, annual leave of 23 days per year pro rata plus bank holidays and sick pay from the start (increasing with service), additional sick pay for necessary operations and recovery, a pension scheme, bereavement leave, and managers who are available to you… plus a day off for your birthday!

Based Newhaven with travel across E. Sussex, car driver and owner preferred as many delivery locations are rural and not served well by public transport. Post subject to DBS check.

Closing date:  5pm Sunday 22nd March 2026

1st stage interviews: 1st April 2026 in Newhaven

For the job description and to apply, please visit our website.

You may think that you’re not a 100% match to what we’re looking for, but we recognise that some skills and experience may be transferable rather than an exact match. If you’re unsure about whether to apply, please do contact the HR team and we would be happy to arrange an informal discussion with the recruiting manager.

We're recruiting an exciting new role which will be fundamental in developing a new youth programme offer focussed specifically on the 11-18 age group. You'll manage a small team to develop new programme activities and resources, strategically manage the project and it's stakeholders, and ensure the project has well maintained and effective governance. You will also champion and manage structures to ensure youth co-creation and participation is at the heart of the development of this new offer. As Girlguiding is a large volunteer-led organisation,you'll support the change process, ensuring strategic focus is given to the operational changes required to deliver this new youth offer as it develops, as well as ensuring our current members and volunteers are engaged, consulted and informed as we move towards delivery. 

A broad experience of development of youth programmes, resources and activities is essential, as well experience of co-creation or participation of young people. The successful candidate will understand the challenges of large-scale change projects in member organisations, and be competent as project and programme manager.

About Girlguiding

Girlguiding is the UK’s largest youth organisation dedicated completely to girls. We’re over 300,000 Rainbows, Brownies, Guides and Rangers, who come together to laugh, learn, explore and have adventures, in communities across the UK and virtually. We're almost 80,000 volunteers who make guiding happen by giving time, talent and enthusiasm. Girls can do anything. We’re a powerful collective voice – with girls, led by girls – changing the world for the better.

Girlguiding values the differences that a diverse workforce brings and is committed to inclusivity, and to employing and supporting a diverse workforce. We are proud to work with a number of organisations who support us to create and maintain a culture that celebrates diversity and champions inclusion in the workplace. We welcome applicants from all backgrounds.

Girlguiding operates a hybrid working arrangement where office based staff are required to attend the office on average two days a week, or 40% of working time across the year. Location allowance is payable to those who work in accordance with our hybrid working model. We’re committed though to supporting our staff to achieve a good work-life balance and offer flexible working options wherever we reasonably can. All staff are required to carry out our online health and safety training and complete a DSE risk assessment to ensure we can provide the support you require. 

We strive to ensure our recruitment processes are accessible to everyone. If you would like to receive any information in a different way or would like support in helping you to apply, please get in touch with us.

About MSI

MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all.

Today, our organisation has almost 9,000 team members working in 36 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centred care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too.

We know that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.

About the Role

The role sits in the Strategic Operations in the International Operations Department, which plays a critical role in the management of our largest and most complex program to ensure it is positioned to deliver results, drive growth with excellence, committed to implementing best practices at scale, while simultaneously adhering to core programmatic and operational standards. The Strategic Operations team reports directly to the Chief Operating Officer and provides strategic, financial and operational support to the Nigeria country program, which delivers one third of MSI’s global contraceptive impact in Africa.

This new role is created to provide support and capacity to Nigeria’s growing donor portfolio and to bolster up both Regional Programme Manager and Associate Director Finance to fulfil financial and operational project management needs. Under the guidance and supervision of the Associate Director for Strategic Operations Finance and in close cooperation with the Regional Programme Manager, you will support the delivery of funded projects in Nigeria by facilitating and ensuring effective project and grant management; supporting financial and narrative donor reporting and overseeing financial processes including business planning, budgeting, monthly performance reviews, forecasting, and risk and compliance. You will be responsible for providing critical financial and risk management support to the MSIN project team, liaise with Donor Finance Team and Global Program and Partnership colleagues to play a key role in analysing and communicating financial results and performance; ensuring system and process efficacy and compliance with MSI quality standards and donor contractual obligations are met.

About You

For us, it’s vital that every MSI team member believes in and is committed to our organisational mission, vision and values.

This means that we will only accept applications from candidates who are unequivocally pro-choice.

Our values act as guiding principles, providing us with a clear direction. They set the tone for how we approach our work, interact with others and align ourselves as ‘One MSI’. It’s important that our team members truly resonate with our values and demonstrate them consistently, in all that they do.

We recruit talented, dynamic individuals with diverse backgrounds who share our mission and are focused on delivering measurable results. As an equal opportunity employer, we are committed to fostering an inclusive workplace where everyone can participate and contribute meaningfully. We value open-mindedness, curiosity, resilience, and a solutions-oriented mindset, alongside a commitment to promoting equality and safeguarding the welfare of both team members and clients.

We seek exceptional communicators who are self-motivated, solutions-driven, and aligned with MSI’s mission and entrepreneurial mindset. You should be dedicated to driving social change in an environment focused on sustainable impact, both locally and globally, and comfortable working with diverse teams in an ambiguous setting.

To perform this role, you’ll need the following skills:

• Effective interpersonal skills, with the ability to lead, motivate and guide finance and project teams
• SUN accounts (ideally), Vision XL and Excel skills
• Ability to communicate effectively both orally and in writing, including with people who do not have a background in finance.
• Proven relationship building skills and ability to work jointly and effectively in cross-cultural setting.
• Strong financial analytical and technical skills and organizational/coordinating capability
• Ability to manage a heavy workload with competing priorities, remaining calm under pressure.
• Desired experience with AI tools

To perform this role, you’ll need the following experience:

• Demonstrated project/financial management experience of large and complex donor-funded grants.
• Knowledge of donor regulations, policies and procedures.
• Ability to produce, deliver and present meaningful financial analysis and recommend appropriate actions to enhance organizational performance
• Experience of solving complex issues through analysis, definition of a clear way forward and ensuring buy-in from the necessary stakeholders
• Demonstration of ‘making things happen’, operating at pace and delivering effectively through others
• Ability to initiate, develop and maintain relationships with staff, peers and external stakeholders at a senior level
• Experience of developing and embedding processes, systems and tools.

Formal education/qualification

• Part Qualified accountant or higher
• Degree-educated or equivalent
• Advanced level of Excel

Please see job description on our website. 

Location: London, UK (minimum of 2 days per week in the office to be pro-rated (i.e. 1 day in office for the part-time nature of this position))

Full-time: 21 hours per week (3 days per week 0.6 FTE) with a possibility to become full time and/or permanent 

Contract type: Fixed term contract until 31st March 2028.

Salary: £50,000 - £55,000 per annum for candidates based in the UK – please note this salary will be pro-rated for the 21 hours (3 days) per week.

Salary band: BG 9 MP

Closing date: 19th March 2026 (midnight GMT). Interviews may take place before this date for exceptional candidates.

ABOUT THE ROLE
We are looking for a creative and dynamic person with a proven track record in creating, delivering and managing digital content across social media platforms to develop, implement and manage strategies to grow our online presence and raise our profile.

You’ll have demonstrable experience across a wide range of social media platforms with the ability to craft engaging content to build a rapport with your audience while continuing to uphold our brand and professional values. You will be managing multiple accounts held by the charity.

You will have experience of using third party management tools to create, plan and schedule content, analysing reach and engagement, and using analytical tools to help make informed decisions about our digital marketing strategies. You will regularly report back to the management team feeding into our wider strategy discussions, making recommendations on future campaigns. 

You will be part of a wider communications team, working alongside the PR & Communications Manager, reporting to one of the trustees, fostering an organisation-wide approach working with all colleagues to ensure a planned, structured and collaborative approach to our communications and marketing planning.
As a small charity, flexibility is key to meet the needs of our shifting priorities and in between delivering and managing social media content – your primary focus –  you will additionally support wider marketing activities with creation of digital content to support charity advertising, support the development of our online (web) content and more general activities across the communications team. While there will be some level of existing experience, training will be provided for anything bespoke.

As part of the role, you will help our UK-based volunteers to develop local social media activities and support them as required. This may involve making recommendations in their approach, supporting content creation and upskilling them to gain confidence in using social media.

The role is remote and the successful applicant can work from a location of their choice, making optimum use of video conferencing and online collaboration tools to connect with the wider communications team.

Some UK travel within the role is expected with the charity reimbursing reasonable UK travel costs where agreed up front and on behalf of the charity. 

KEY RESPONSIBILITIES

• Own and lead social media execution, from planning through to delivery across multiple accounts and multiple platforms
• Develop content and strategy for new (to IA) and new-to-market platforms
• Develop and deliver relevant content that drives awareness, engagement and conversation in line with IA’s aims and objectives
• Work closely with communications peers, wider staff and volunteers to deliver meaningful campaigns which aligns to IA’s purpose and support model
• Upholding brand and culture in everything you do
• Co-develop policies relating to your area of responsibility to ensure the management of online risks, suitability to content, data protection and safeguarding
• Develop partnerships with key individuals, ensuring strong social amplification and storytelling
• Oversee social content calendars, asset production and approvals aligned to wider communications strategies
• Review and manage marketing assets, ensuring brand consistency and compliant content
• Adapt quickly to shifting priorities and confidently jump into new projects in a fast-moving 
• environment
• Support with the development/management of wider digital content (web, digital advertising) 
• prioritising the needs of the charity
• Monitoring all socials, reacting to/moderating follower engagement and questions as part of our wider support model
• Supporting volunteers with local branch social media engagement, advising on use, upholding IA’s wider values and policies and monitoring content/engagement suggesting changes where relevant
• Management reporting on social media interactions, successes, areas for development, improvements and making recommendations to the Management team/Board

PERSON SPECIFICATION

ESSENTIAL

• Experience in developing and implementing social media strategies and content in a similar role for at least 12 months 
• A thorough working knowledge of a wide range of social media platforms
• Third-party applications to manage social media content across a range of platforms in addition to regular reporting and provision of management information to help the team make informed decisions to support the wider charity’s wider digital marketing strategy. 
• Development of engaging and creative digital content
• Experience in social media moderation
• Working with and maintaining effective stakeholder relationships including our trustees, staff, volunteers and external medical professionals
• Digital marketing experience
• Team player 
• Familiarity with UK data protection regulation 

DESIRABLE

• Working knowledge of the Wordpress platform
• Advertising opportunities across social media to expand reach including cost models and budgetary management
• Basic understanding of AI and the benefits of using it within the not-for-profit sector
• Experience of working on sensitive content for people who have experienced acute and chronic illness, been through life changing surgery or those who may be feeling vulnerable or exposed at a difficult time
• Experience across the not-for-profit sector
• Experience of A/B testing

SKILLS & QUALITIES

• Excellent communication and interpersonal skills
• Flexible, adaptable in approach, creative thinker
• Commitment to equity, diversity and inclusion

APPLICATION PROCESS

To apply, please submit:

1. Your CV (up to 3 pages) 
2. A covering letter outlining your suitability to the role (max 500 words)

Interviews will be two-stage for successful candidates. Initial interviews will be held via video conferencing (such as Zoom) discussing previous experience and role fit with successful candidates going through to a second round. This includes alignment to IA’s values. Please allow up to 1 hour for this stage.

Second round interviews are expected to be via video conference. Successful candidates will, at least one week in advance of the second round, be given a short brief and asked to provide sample content (or a clear idea of their marketing strategy) and share their ideas at least 48hrs before the interview. Candidates should be prepared to present their social media ideas at interview and answer any questions from the interview panel. 

Additionally second stage applicants will be asked to provide examples of their own previously created content, at least 48hrs prior to the interview. You should be comfortable sharing past content that you have created previously which will be treated with the strictest confidence. Please allow up to 1 hour for this stage.

Applications should be submitted via the advertising platform including your CV and covering letter. See attached role profile for recruitment timetable and further details about us/the role, including contact details for an informal chat, if required, before applying. Applicants are encouraged to ensure availability in line with the recruitment timetable in the attached job specification.

While IA recognises the value of AI technology in the current climate, IA reserves the right to ignore applications where we have reason to believe that they have been wholly produced using generative AI tools.

Please let us know if you require any additional support to attend or undertake an interview or if there is anything we should consider as part of the interview process

Context

Our vision is to bring hope to every one of our patients across London, when they need us most, where they need us most. Our mission is to use everything we know, our specialist skills and unmatched experience to save lives and ensure the best outcomes for every one of our patients and their families. We’re a charity that works alongside the NHS and our life-saving service is made possible by our supporters.

This is an exciting time to join London’s Air Ambulance Charity. In early 2025, we launched our new 15-year strategy, setting the direction for the service to our 50th anniversary in 2039. This strategy gives us the opportunity to tell the unique story of the service – we see more incidents requiring life-saving care at the scene than any other air ambulance service. London brings unique challenges and our new strategy requires us to tell a broader story of what we do and the impact we have.

Alongside this, we’ve developed an ambitious Engagement Strategy to put the people of London at the heart of our fundraising and marketing. Legacy giving is a critical part of our long-term sustainability, and this role is central to embedding a culture of legacies across the organisation. We’re at the early stages of our legacy programme, so this role presents a real opportunity for someone to grow and develop a successful income stream, as well as ensuring our supporters have meaningful opportunities to make a lasting impact.

About the role

The Senior Legacy Manager will lead the development and delivery of London’s Air Ambulance Charity’s legacy programme, ensuring legacy giving is embedded across fundraising and marketing activity and is front of mind across the organisation.

This role is responsible for managing our legacy marketing programme, working closely with the marketing team to deliver compelling, sensitive and effective activity. The postholder will also oversee our outsourced legacy administration partner, ensuring legacy gifts are processed efficiently, compliantly and in line with best practice, through regular performance monitoring and review.

Working across the Fundraising and Marketing Directorate, the Senior Legacy Manager will champion legacies as a vital form of support, collaborating closely with all teams in the directorate. This will include working with the major donor team to identify and develop high-value legacy opportunities and supporting the community engagement team to integrate in-memory and legacy messaging into the community talks programme and engagement activity within the community.

The role also plays a key part in connecting our legacy and in-memory programmes, working with the community engagement team and the Deputy Director to develop a joined up in-memory strategy that ensures a coherent and compassionate supporter experience.

About the person

You’ll be an experienced and confident legacy fundraising professional with a passion for building long-term impact. You’ll be a strong collaborator who can influence across teams and seniority levels, and a persuasive advocate for the importance of legacy giving. You’ll combine strategic thinking with hands on delivery, ensuring legacy activity is well planned, insight led and supporter centred. Comfortable working across disciplines and a self-starter, you’ll play a key role in embedding a culture of legacies across London’s Air Ambulance Charity.

Technical Project Manager

Job reference: REQ000976

Please note that this is for a 12-month maternity cover contract.

£43,851+ excellent benefits

Woking, Surrey GU21 4LL / Hybrid Working

Hybrid working: Minimum 40% in person collaboration per month

About the role

We are excited to be recruiting a Technical Project Manager to join our Technology directorate on a 12-month fixed term maternity cover contract.

Right now, the planet is under threat like never before. At WWF, we know the solutions exist to turn things around for future generations if we scale our efforts with urgency and focus. Strong systems and effective digital platforms are critical to making that happen.

As part of the Business Systems Improvement team, this role will lead the technical delivery of key transformation initiatives across WWF-UK. You will play a central role in delivering our Digital Experience programme, including consolidating websites and replacing our content management system, ensuring we have a modern, effective and user-centred digital ecosystem.

Alongside this, you will project manage the implementation of other system improvement projects, delivering solutions that support our Conservation, Finance and Fundraising teams to work more efficiently and effectively.

This role requires strong technical project management capability across the full lifecycle, from supplier onboarding and planning through to go-live, embedding and post-implementation support. You will work closely with delivery partners, internal stakeholders and governance forums to ensure projects are delivered to scope, budget and timeline.

You will be confident operating within both Agile and Waterfall methodologies and experienced in using tools such as Azure DevOps, MS Project or Asana to manage plans, risks and deliverables. You will also understand that successful delivery is not only about systems, but about people, adoption and sustainable change.

This is an opportunity to help shape the digital and operational foundations that enable WWF-UK to deliver greater impact.

Skills and experience

You’ll bring the skills and experience needed to succeed in this role, including:

Essential

· Recognised project management certification or equivalent experience

· Proven experience successfully delivering digital system implementations such as CMS, DXP, website consolidation, content migration or related platforms

· Experience managing full project lifecycles, from supplier onboarding and planning through to go-live and embedding

· Strong experience managing budgets, timelines, risks and issues within programme and project environments

· Experience working with a range of project management tools and methodologies, including Agile and Waterfall

· Experience coordinating multiple stakeholders across complex organisations with differing priorities

· Strong written skills and attention to detail, able to produce clear documentation and reporting for sponsors and governance groups

· Ability to lead workshops and drive alignment around project scope and priorities

· Confident in escalating risks and issues appropriately and constructively

· Strong analytical and problem-solving skills, with the ability to hold both strategic context and operational detail

Desirable

· Experience delivering digital transformation projects within a charity or fundraising environment

· Experience working on ecommerce, marketing automation or personalisation platforms

· Experience implementing grants management or finance-related systems

· Experience influencing or supporting large-scale organisational change

· Experience working within governance structures such as steering groups or strategic boards

· Working knowledge of tools such as Azure DevOps, MS Project or Asana

What we offer

We believe in rewarding our team with more than just a salary. Here’s what you can expect:

· Annual leave starting at 26 days a year, rising one day each year to 31 days plus bank holidays

· Flexible working options, to support your work life balance

· 7.5% employer contribution to pension, rising to 10% with employee contribution

· Learning and development opportunities to help you grow

· Regular wellbeing initiatives to support your health and happiness.

This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.

This role is hybrid with a minimum 40% of your contracted hours spent at our beautiful UK head office, the Living Planet Centre in Woking, Surrey, where you’ll hot desk among trees and gardens.

About WWF-UK

We’re a global conservation charity with millions of supporters and hundreds of projects around the world.

At WWF-UK, we’re bringing our world back to life. Protecting what’s left isn’t enough. We’re racing to restore nature and prevent catastrophic climate change. And it’s a race we can win with everyone’s help.

We’re courageous, passionate, and driven by science. For more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with.

How to apply

Click the link to apply via our website.

You’ll be asked to complete an application form and upload your CV and a supporting statement that tells us why you’ll be a great addition to WWF-UK.

Application closing date - 25/03/2026

To avoid missing out, we encourage you to apply as early as possible, as this vacancy may close before the deadline in the event that the right candidate has been found.

Our Diversity Promise to You

At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself.

We don’t do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way.

We’re proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities.

So, if there’s anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout via our website.

Safeguarding Commitment

Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter.

Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent.

We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting.

If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do.

The UK Health Alliance on Climate Change (UKHACC) is a registered charity that brings together the UK’s leading health organisations, representing more than one million health professionals, to advocate for responses to climate change that protect and promote health. Through coordinated, collective action, the Alliance communicates the relationship between health and climate change to government, the public and other health professionals.

We are seeking a dynamic, motivated, and professional Director with excellent policy, project management, and interpersonal skills, experience in strategic communications and change.  The right candidate ideally also has experience in advocacy, and a track record of building consensus and leading campaigns.  .

The Director will be responsible for the Alliance’s overall strategy, oversight of the communications, policy and public affairs programmes, projects, and engagement with Alliance members and key external stakeholders. They will work closely with the Chair and trustees and develop good working relationships with senior leaders and public affairs and communications teams from the membership organisations that make up the Alliance. As the sole employee, the Director needs the professional capacity to coordinate strategic and operational delivery across all areas of the charity and ability to manage multiple stakeholder relationships. They will develop and lead a strategic focus to increase income generation and build a small team of staff to enable the organisation to continue to grow.

About the role

The Customer Services Manager will lead in driving change from a reactive helpdesk approach to a proactive insight led model, identifying how we can use technology and process change to deliver a seamless customer experience.

This hugely important role is the gateway to our customer offering, ensuring a best-in-class focus for service delivery.

Key responsibilities

• Lead on customer journey transformation through quality of service delivery and clearer routes to services and partnership offerings
• Systems leadership to optimise workflows, leverage CRM effectiveness (ideally Dynamics365) to forecast demand, reduce waste and drive value creation.
• Manage high volume, complex multi enquiry environment to resolution and escalation management.
• Data -focused approach to issue resolution, customer satisfaction and operational efficiency within a high performance culture.

This is a strategic leadership opportunity for someone who thrives on systems thinking, innovation and measurable impact. You’ll shape the future of NCVO’s customer journey, harness technology to deliver smarter services, and play a central role in driving growth, insight and organisational excellence.

Your background

• A track record in delivering high-touch Customer Service excellence in a membership environment.
• A strategic thinker that is operationally hands on looking to lead from the front.
• A data first approach to review performance and constantly strive for performance (exp with Dynamics365 would be great but not essential).
• Strong communicator with a natural coaching style and a background in managing change.
• Customer first mindset; how can we make their journey as fluent, simplistic and rewarding as possible.

This is an exciting time to join NCVO, with investment and opportunity across the organisation. We are evolving our services to ensure they meet the challenges facing the sector, creating real opportunities to make a positive impact on society.

About the Team

Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO’s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members.

We may close applications early if we receive a high volume of interest, so apply as soon as you can.

Why join us

With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!

Some of NCVO’s great benefits include:

• 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
• five days’ volunteering leave (pro rata for part-time staff)
• enhanced pay for maternity/adoption leave
• generous employer pension contribution of up to 8.5% of salary.