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Manchester Central Foodbank is a busy Trussell Trust-affiliated food bank, with centres in Central, North, and East Manchester. We were established in Ardwick in 2013 by students at the Manchester Universities’ Catholic Chaplaincy, making us the first student-led food bank in the country. Since then we have grown significantly, expanding our weekly sessions into Harpurhey and Openshaw.
Our core aims are to deliver the best quality support that we can to the largest number of our neighbours in need, while working with partners and influencing and organising at a neighbourhood and citywide level to reduce and end the need for food banks in Manchester.
We currently support 16,000 people per year with nutritionally balanced 3-day food parcels. This is double the number of people we supported in the first year following the Covid-19 pandemic, and four times the number supported in 2019. We also provide financial inclusion support with advice workers in public sessions, access to energy vouchers, SIM cards, and other voucher or material support. We coordinate across a network of 200 active front-line referral agencies with the aim of ensuring everyone who accesses our service has appropriate, specialised, and ongoing support alongside the material provision that we provide.
We are active leaders in anti-poverty organising and community development, as convenors of the city-wide Building an Anti-Poverty Community collective and aim to be key shapers and influencers of new strategies and policies, working closely to support and influence local government, NHS, education, and research agendas in Manchester and more widely, building upon our track record of successful anti-poverty partnership work, social value impact, and Parliamentary influencing.
Key Responsibilities
Our Operations and Projects Workers are the backbone of our charity. They play a key role in the day-to-day running of operations, from frontline and client-facing work to recruiting, supervising, and supporting volunteers, assisting with stock and logistics activities and deliveries, and leading and supporting a range of projects.
A central part of this diverse, hands-on role is leading and supporting foodbank sessions, with extensive engagement with foodbank clients and primary responsibility for supervising, supporting, and developing volunteers.
The Operations and Projects Workers will help shape and maintain high service standards and embed Our Values at the core of every aspect of the charity’s activity.
On a weekly basis the postholder will work to support the smooth running of three public-facing sessions and the operational activities which underpin them. You will work alongside a team of volunteers and staff
You will be based at our main office and warehouse site, but also regularly attend our three session sites where appropriate and conduct deliveries and collections across the city. Some working from home is allowed with the prior agreement of your manager.
Foodbank Sessions
As part of a pre-planned rota system you will attend foodbank sessions in a variety of roles. All team members are expected to prioritise the creation of a safe, welcoming, inclusive, and friendly space.
In some sessions you will be the nominated Session Lead,
- You will be responsible for health and safety, briefing and de-briefing of volunteers and other staff, safeguarding and incident reporting, and dealing with emergency or difficult situations.
- Session leads take an active role in shaping and maintaining our values-led Service Standards and creating a supportive framework for other team members, ensuring all frontline service meets those expectations.
- You will ensure consistent and rigorous monitoring and reporting from sessions, including volunteer registration, stock management, logging and escalation of issues and concerns, also well as consistent reporting on service provision.
- Session Leads will act as the primary liaison and coordination point on the day with advice providers and financial inclusion workers
- They will also be the lead contact point on a session day liaising with host sites and reception staff and other session partner organisations.
- Before, during, and after sessions, the Session Lead will monitor stock levels and ensure packing, loading, and unloading is done safely and consistently.
You may also attend foodbank sessions in a variety of other roles, including, but not limited to:
- Conducting or coordinating one-to-one check-ins and support conversations with clients, responsible for signposting and onwards referrals
- Providing additional support such as energy vouchers, SIM cards, supermarket vouchers, and other provision.
- Delivering and collecting food and other stock and materials to and from session sites and monitoring stock levels.
- Supporting general tasks and activities within sessions, such as packing parcels, referrals check-in, picking lists, or monitoring cafés and adjacent spaces.
General Foodbank Operations
Outside of foodbank sessions, you will lead or support across the broad range of operational and project activities, including:
- Regularly driving the foodbank van and loading and unloading stock and other materials.
- Answering or replying to enquiries from clients, referrers, donors, partners, and other contacts via the main charity phone line and email inboxes.
- Conduct regular office-based administrative, printing, and reporting activities.
- Deputise for senior staff or fill in for other team members where appropriate in day-to-day operational cover and external meetings and relationships, including with foodbank referrers and partner organisations.
- Coordinate and supervise volunteers and logistics around food deliveries, food drives, and food sorting sessions.
- Work and lead on projects to help maintain and increase donation levels.
- In collaboration with other staff, assist volunteer recruitment, training, and development activities.
- Attend and organise meetings and events where required to represent the foodbank or conduct project-related work.
- Undertake training and personal development as appropriate and agreed with your line manager.
The post-holder will be responsible for managing their own workload and time management, completing timesheets and reports for the board.
There may be other project-specific tasks requested from time to time for the benefit of the charity to be discussed and agreed with your line manager.
About you
Essential Experience and Knowledge:
- A full clean driving licence and willing and able to drive a 3.5tn van regularly.
- Experience of working with volunteers.
- Excellent organisational and time management skills in order to coordinate your own workload and schedule, effectively managing multiple priorities and deadlines.
- Excellent written and verbal communication skills with other staff members, volunteers, referrers, and foodbank users.
- Ability to respond to unexpected situations in a busy service delivery environment and make decisions related to health and safety and emergency incidents.
- Ability to independently make and carry out decisions in line with foodbank policies and procedures.
- An enthusiasm for all aspects of work at Manchester Central Foodbank, and the flexibility and willingness to get involved with projects and tasks that may sit outside of your normal work.
- Experience of working with service users in a community setting.
- Proficiency in IT, including email, spreadsheets, and Google Drive.
- A clear understanding of, and belief in the values and aims of, Manchester Central Foodbank and the Trussell Trust.
Desirable Skills and Experience
- Experience of volunteer management.
Essential Behaviours and Competencies
- A clear understanding of, and belief in the values and aims of, Manchester Central Foodbank and the Trussell Trust.
- The ability to communicate and work with people with a range of backgrounds, views, and interests and build ongoing relationships and trust.
- Personal integrity, high professional standards, and honesty.
- Empathy and confidence when working with people who are experiencing financial and/or personal hardship.
- Passionate about social justice and tackling food poverty.
- Ability to be hands-on and adaptable in changeable circumstances.
Please attach two separate documents to the email in .doc or .pdf format:
1. An up to date CV outlining the volunteering employment, or personal experience , education and training you have that is relevant to this role. Particularly please outline the relevant tasks and responsibilities you undertook in previous roles and the skills and experience built/demonstrated.
2. A written “Application Statement”, of no more than 2 A4 pages, font size 12, explaining why you are interested in this role, how your personal values and passion aligns with the objectives of our projects and organisation, and how your previous experience and training demonstrates the “Essential” and “Desirable” skills and “Behaviours and Competencies” listed.
Manchester Central Foodbank provides emergency food parcels to 15,000+ people in Manchester every year, as well as campaigning for an end to hunger.
The client requests no contact from agencies or media sales.
The Counselling Coordinator role is key to SEL Mind's exciting new counselling service for Black residents of Southwark, delivered as part of the wider Southwark Wellbeing Hub. This role will shape the Wellbeing Hub's provision to Black communities, expanding equitable access to culturally-appropriate support. The main working site is a community centre in Southwark.
As Coordinator, you will provide initial clinical assessments to prospective service users and coordinate a small pool of Trainee Counsellors, expanding future access to Black-led counselling. You'll line manage an Administrator who is responsible for scheduling and other practical elements of the service. You'll also work closely in partnership with Black Psychotherapy to deliver relevant, de-colonial approaches.
We are seeking a qualified therapist who is passionate about improving Black people's access to early mental health support. Relationships and partnership working is vital, so you should be able to work independently but collaboratively, to be proactive and show initiative.
The role will involve:
- Undertaking skilled assessments of client needs and risks, taking into account the nature and complexity of presenting needs and suitability for short-term therapeutic work
- Recruiting and training volunteer Counsellors, ensuring trauma-informed work integrating spirituality and cultural values, using creative therapeutic modalities, and maintaining therapeutic relationships that honour diverse healing approaches
- Contributing to the development and continuous improvement of the service, bringing recommendations to support the SWH's inclusivity and best practice
This role involves providing culturally specific support to Black clients. Applicants must be able to demonstrate lived experience as a part of, and deep cultural understanding within, Black communities, and the ability to build trust with Black service users.
Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.
Closing date: Tuesday 30th June (11:59pm)
Likely interview date: Thursday 9th July
We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.
About Us
SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.
SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.
Read more about staff benefits and why staff love working here on our website.
We work to be there when it matters for people living with mental health problems and dementia in Bromley, Greenwich, Lambeth, Lewisham, and Southwark



The client requests no contact from agencies or media sales.
About the role:
No one should be locked out of psychological support because their life is complex, their trust has been broken, or services have struggled to reach them. In this role, you will help bring mental health support closer to people experiencing rough sleeping in Camden, working within SHP’s Rough Sleeping Outreach & Hub Service to support people whose needs may have been missed, misunderstood or left unmet for too long.
As Assistant Psychologist, you will work alongside the resident Clinical Psychologist to support psychologically informed, trauma-informed and compassionate practice across the service. You will help strengthen how we understand people’s experiences, respond to distress, reduce harm and create safer routes into support, stability and recovery.
This is a role rooted in both direct client impact and wider service development. You will contribute to assessments, one-to-one support, group work, reflective practice, case discussions and partnership working, helping staff and clients feel better supported when the work is complex and progress is not always straightforward.
You will be part of Single Homeless Project's (SHP’s) wider Psychological Services offer, with clinical supervision, learning and development, and the chance to grow your practice in a service where psychology is brought into the heart of outreach, not held at a distance.
About you:
- You bring a strong understanding of trauma, mental health, multiple disadvantage and the barriers faced by people experiencing rough sleeping.
- You are compassionate, reflective and resilient, with the confidence to build trust with people who may be wary of services or unsure about support.
- You can use psychological thinking in a practical, accessible way, helping clients and colleagues make sense of complex needs, risks and strengths.
- You work well as part of a multidisciplinary team, valuing partnership, curiosity and shared learning.
- You are organised, thoughtful and committed to safe practice, clear recording and using supervision to keep learning and developing.
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing date: Tuesday 14th July at midnight
Interview date: Wednesday 22nd July at SHP Head Office in Kings Cross
Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview.
This post will require an Enhanced DBS check to be processed for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
About the role:
Housing First changes what is possible for people who have been shut out, moved on and let down for too long.
Single Homeless Project's (SHP’s) Camden Housing First service is expanding, and we’re looking for a passionate and skilled Project Worker to join an innovative team supporting people with long histories of rough sleeping, multiple exclusion and co-occurring needs. This includes a new and important focus on supporting couples who have been rough sleeping and will be accommodated separately in their own self-contained flats, while receiving intensive, relational and trauma-informed support.
Based from King’s Cross, you’ll work across the community and in people’s homes, carrying a small caseload so you can offer flexible, persistent and person-centred support that is shaped around each person’s strengths, safety, needs and goals. You’ll build trust with people who may have had difficult experiences of services, working at their pace while keeping a strong focus on housing sustainment, wellbeing, risk, choice and recovery.
You won’t be doing this work alone. You’ll be part of a multidisciplinary team and will work closely with statutory services, housing partners and specialist colleagues including health, psychology, Solace, occupational therapy and perpetrator support. With safety at the heart of the work, you’ll play a key role in supporting people where relationships, trauma, exploitation, abuse or external risk may be part of their lives. At SHP, you’ll also have access to learning, reflective practice and development opportunities that help you keep growing your skills while doing meaningful, complex and life-changing work.
About you:
- You have experience supporting people facing multiple disadvantage, including homelessness, trauma, mental ill health, substance use, contact with the criminal justice system or long-term exclusion from services.
- You know how to build trust with people who may be wary of services, using patience, consistency and creativity to keep people engaged without forcing change before they are ready.
- You understand the links between severe and multiple disadvantage, VAWG, coercion, abuse, exploitation and safety, and you can respond in a way that is trauma-informed, boundaried and safeguarding-focused.
- You are a confident advocate and communicator, able to work with partners, negotiate well, challenge when needed and keep the person’s voice at the centre.
- You are organised and self-sufficient in your day-to-day work, with the written, IT and recording skills needed to manage a caseload, update systems clearly and keep support plans moving.
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing Date: Sunday 19th July at Midnight
Interview Date: Tuesday 28th July online via Microsoft Teams
Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted or progressed.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
This is an opportunity to work closely with the Bishop of Southwell & Nottingham and to join the Bishop's Office team, working with and for the bishop across the diocese in service of the Church's mission. Day to day, the Chaplain works closely with others to support the Bishop's public ministry, with key accountabilities for liturgical, pastoral and ministry support, as well as liaising with the Safeguarding Team and Registrar, and overseeing episcopal administration. The role also focuses on supporting the bishop's ministry in the areas of inspiring worship and nurturing prayer.
Description
The Diocese of Southwell & Nottingham has a vision of bringing God's Living Hope to the city, towns and villages of Nottinghamshire and is committed to its mission of Growing Disciples of Christ with Compassion, Confidence and Courage. A key aspect of that vision is the articulation of seven Areas of Focus that healthy churches attend to: Inspiring Worship, Reaching Younger, Enhancing Diversity, Growing Leaders, Enabling Commitment, Encouraging Generosity and Nurturing Prayer.
Working closely with the Bishop of Southwell & Nottingham, this is an opportunity to join the Bishop's Office team, working with and for the bishop across the diocese in service of the Church's mission.
Day to day, the Chaplain works closely with others to support the Bishop's public ministry, with key accountabilities for liturgical, pastoral and ministry support, as well as liaising with the Safeguarding Team and Registrar, and overseeing episcopal administration. The role also focuses on supporting the bishop's ministry in the areas of inspiring worship and nurturing prayer.
We are looking for someone who brings theological wisdom, pastoral sensitivity, discretion, and sound judgement, alongside the ability to manage a varied and demanding workload, helping to sustain the Bishop's ministry in both strategic and personal ways. This role would suit someone who is prayerful, collaborative, and adaptable, and who is equally at ease supporting worship and ministry, working with senior colleagues in sensitive and sometimes complex matters. It offers an opportunity to combine spiritual maturity with practical leadership, with the growth of their own ministry under the Bishop's guidance.
This role includes accommodation provided by the Southwell & Nottingham DBF.
Closing date: Friday 31 July 2026
Interviews: Wednesday 2 September 2026
Responsibilties
Liturgical, Pastoral and Ministry Support (30%)
Oversee planning for key services across the diocese, including confirmations and institutions, maintain digital resources for churches and support the Bishop at these services as needed.
On the Bishop's behalf, consult and advise Cathedral, incumbents and churchwardens on the planning and delivery of any service in which the Bishop plays a part, ensuring Orders of Service are signed off and accessible to the Bishop as appropriate.
Discern the next season of support for 'Nurturing Prayer' at both diocesan and parish level, work in collaboration with the Discipleship & Ministry team to develop a strategic approach. As required, lead on the planning and delivery of activity.
Support the worship and prayer life of key gatherings; such as Bishop's Council and Diocesan Synod, as well as other diocesan events.
Assist the bishop in his teaching ministry as needed, research matters, attend key leadership training days, and support and contribute to the programme as appropriate.
Take opportunities to lead and preach at services or teaching events at the invitation of parishes across the diocese.
Advise on and provide bespoke prayers and liturgies, faithful to the Anglican tradition, for a variety of civic and ecclesiastical occasions.
In collaboration with Bishop's Ecumenical Advisor and Churches Together Nottinghamshire (CTN) fulfil the role of Diocesan Ecumenical Officer (DEO)
Safeguarding & Episcopal administration (35%)
In conjunction with the Registry, advise on and ensure that clergy licences and Permissions to Officiate are administered in a timely and appropriate manner, in line with all requirements for Safer Recruitment and House of Bishops' policies.
Ensure the Bishop's Office support parishes in their compliance with all legal requirements including in relation to the suspension of benefices and pastoral reorganisation, service provision and building usage.
Oversee administration for C4 applications, the Overseas Clergy Measure and Eucharistic Assistants.
Support the administration of the Clergy Discipline Measure and complaint and grievance procedures relating to clergy.
Be the first point of contact in the Bishop's Office for safeguarding matters; liaise with the Diocesan Safeguarding Officer; and attend diocesan and national safeguarding planning group meetings on behalf of the bishop, where appropriate. Represent the diocesan bishop at the Diocesan Safeguarding Advisory Board (DSAP).
Work with the Bishop's Office team to ensure the effective management of clergy files and processes, in line with the 2021 Clergy Files Policy Guidance, GDPR, and clergy appointments, including the accurate maintenance of the National Clergy Register.
Work with the Bishop and Head of Staff & Strategic Projects in circulating key communications, including Pastoral Letters and Ad Clerum. Also ensure that existing Ad Clera are updated to reflect latest House of Bishops' practice guidance and policies.
Respond to 'Bishop to Bishop' enquiries and Current Clergy Status Letters (CCSL) to provide reference requests as required.
Oversees the work of the Senior Administrator in in managing effective administration of processes and use of data in relation to Ministers and Church Officers.
Collective working (20%)
Work closely with the Head of Staff & Strategic Projects in making recommendations and proposals to the Bishop on the effective management of key issues, which may arise.
Work with the Head of Staff & Strategic Projects and the wider diocesan team to support communication of the bishop's ministry and missional priorities through diocesan communication channels and other public or parliamentary channels.
Play an active role in the life of the Bishop Office team, working in collaboration with Advisory roles and as part of strategic projects as required.
Help foster good communication and support between the diocese, the Bishop's staff and the Cathedral staff.
Assist the Bishop and his wife in their personal ministry and mission, including significant hospitality events, leadership training or evangelistic outreach.
Healthy cultures (15%)
Attend to the spirituality and prayer that underpin the work of the Bishop's Core Team in sustaining momentum during a season of considerable growth and change.
Be someone to whom the Bishop can turn and speak in confidence.
Assist with the theological and pastoral dimensions of the Bishop's ministry, ensuring that pastoral concerns are redirected and followed up appropriately.
Help protect the Bishop from the pressures of the present moment, guard his humanity, and ensure faithfulness to the wider vision of his ministry.
The Chaplain will be expected to be a regular worshipper in a local congregation.
About You
Ordained priest in the Church of England, with several years' experience in a post-ordination role.
Some experience of working with Archdeacons, Area Deans and Parish oversight and governance.
Some knowledge of Church of England's processes and procedures in relation to Clergy management and episcopal administration.
Excellent knowledge of safeguarding, safeguarding leadership and Clergy Discipline Measure in order to support the Bishop.
Theologically alert to situations that might arise, and able to prepare responses that reflect this.
Aligned with the Bishop's priorities in order to support his ministry effectively, demonstrating this through all aspects of the role.
A prayerful person, calm and effective in stressful and pressured situations.
Enjoys collective working, providing leadership and support as required.
Emotionally intelligent, able to respond to diverse situations with understanding and appreciation of those involved.
Committed to the growth of their own ministry under the Bishop's guidance, with theological, teaching and pastoral interests.
Willing and able to work flexibly, recognising that Church life does not fit normal office hours. You can expect to work some evenings and weekends, and to attend and participate in meetings and events.
Creative skills in liturgy to lead diverse forms of worship.
A commitment to growing disciples, evangelism and supporting church growth.
Ability to nurture rhythms of prayer and worship for themselves and others.
Digitally literate; a confident user of the Microsoft suite, databases and other applications.
Excellent communication skills, verbal and written.
Ability to represent the Bishop and provide pastoral support on his behalf.
- Ability to work to deadlines and manage a varied workload.
The Church of England’s vocation is and always has been to proclaim the good news of Jesus Christ afresh in each generation to the people of England.



St James’s, Piccadilly is at an exciting moment in its 340-year history. The ‘Wren Project’ was recently awarded a major grant from The National Lottery Heritage Fund to complete fundraising towards the £23m. The Wren Project has secured it’s Permission to Start from the Heritage Fund and the Delivery Phase is well under way.
This new role will be the first recruitment to a new team which will be responsible for finalising and delivering the Wren Project Activity Plan, working alongside the in-house team.
The Activity Plan will ensure that the proposed repairs and upgrades to the buildings are delivered in tandem with a first-class heritage learning and participation programme. It will be impactful, inclusive and sustainable, delivering outcomes for the community, the heritage and the organisation. This will be achieved by:
· Driving and deepening relationships with audiences
· Decreasing barriers to access
· Uplifting the heritage story
· Increase organisational resilience
· Support individual and community wellbeing needs
· Support local economic needs
· Promoting environmental sustainability and climate action
St James’s is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment.
St James’s actively welcomes applications from people who are currently underrepresented in our community including people with global majority heritage, people with lived experience of poverty and people who identify as LGBTQ+.
Role description and person specification can be downloaded at our website.
Please send full CV with a covering letter outlining your interest in the post and forward to Jane Gray, HR Advisor by midday Thursday 16th July. (Shortlisted candidates will be asked to complete an application form in due course – referee information is required.)
Interviews are planned for Thursday 23rd July. Start date as soon as possible.
CV and covering letter should be sent to our HR Advisor, Jane Gray.
The client requests no contact from agencies or media sales.
Working across the whole secretariat, from campaigns to communications to fundraising, this role is critical in the running of the organisation and supporting the aims of the coalition.
The Membership Engagement Manager will ensure TCC effectively supports its membership to become more than the sum of its parts, playing a pivotal role in strengthening and expanding our coalition by building and facilitating meaningful relationships with member organisations, both new and existing. This position is responsible for enhancing member engagement, ensuring the delivery of value to our members, and supporting the organisation's strategic objectives through effective membership management and communications.
JOB DESCRIPTION
Member Engagement & Support
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Serve as the primary point of contact for member organisations, addressing inquiries and providing support to enhance member satisfaction.
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Develop and implement strategies to increase member engagement, including organising events, webinars, and networking opportunities, including regular All Coalition Meetings and Annual Movement Gatherings.
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Facilitate onboarding processes for new members, ensuring a smooth integration into the coalition.
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Ongoing relationship management of members, including effective outreach and communications
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Invoicing membership fees and ensuring payment is made
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Lead on communications to members through a regular newsletter and ad-hoc communications around campaigns
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Supporting members to engage with TCC activity
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Work with colleagues to co-create campaigns and activities that meet member needs and ambitions
Membership Growth & Retention
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Design and execute membership recruitment campaigns to attract new member organisations.
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Monitor membership trends and feedback to develop retention strategies and reduce member attrition.
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Collaborate with the Digital Campaigns Manager to promote membership benefits and success stories.
Data Management & Reporting
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Maintain accurate and up-to-date membership records using the organisation's CRM system.
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Generate regular reports on membership statistics, engagement levels, and feedback to inform strategic decisions.
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Analyse data to identify opportunities for enhancing member value and engagement.
Infrastructure to support Collective Impact
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Responsible for the maintenance and development of the central Member Resource Hub
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Responsibility for managing the day to day delivery of the Local Intelligence Hub project (online data hub providing climate-relevant data at a constituency level), including being the key contact with our external partner organisation who maintain and develop the hub, and keeping TCC members and staff involved and informed about the project as needed.
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Contribute to the development of programs and services that meet the evolving needs of members.
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Represent the organisation at external events and forums to promote membership and build partnerships.
The job description is not exhaustive and you may be asked to carry out additional tasks which are appropriate to your job role, as required by your line manager
PERSON SPECIFICATION
Essential
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Proven experience in membership management, stakeholder engagement, or a related field.
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Strong interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders, using facilitation skills to bring people together in a meaningful way
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Excellent organisational skills, with the ability to manage multiple projects simultaneously and meet deadlines.
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Some experience of line management of volunteers or paid staff
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Proven ability to support the work of committees and take minutes.
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Demonstrable experience of organising meetings and conferences.
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Proven ability to maintain simple accounts and oversee budgets.
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Able to handle administrative tasks in a quick and efficient manner, including organising meetings and responding to enquiries quickly
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Works well as part of a team, but also a self-starter that’s able to take initiative while working with little supervision
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Highly organised and meticulous.
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Commitment to EDI and representation
Desirable
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Experience working within a coalition or membership-based organisation.
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Familiarity with the climate and environmental sector.
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Knowledge of best practices in member engagement and community building.
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Proficiency in using CRM systems and data analysis tools to manage membership information and generate insights.
The Climate Coalition is the UK's largest group of people dedicated to action against climate change.

The client requests no contact from agencies or media sales.
You’ll also support student voice, deliver induction activities, and ensure student feedback is heard and acted on. If you’re interested in running outreach activities, delivering talks to students and supporting Student Reps this is the role for you.
Main Duties and Responsibilities
Outreach & Engagement
· Lead on the planning and delivery of outreach activity (such as stalls and interactive activities) to promote the Students’ Union (specifically the Academic Experience Team’s) services, helping students understand what support is available to them.
· Build relationships with external charities and organisations, coordinating their involvement in on-campus outreach activity to raise awareness of support services relevant to students.
· Develop creative, inclusive approaches to increase student awareness and participation, particularly among students who may not usually engage.
· Collaborate with the Representation Coordinator, Community Events Team, and School & Student Community Organisers (SCOs) to design and deliver outreach that raises awareness of key academic and student issues, including initiatives for awareness weeks and heritage months.
· Monitor impact by monitoring attendance and engagement, in addition to gathering feedback to understand what worked well and continuously improve future outreach.
Induction & Student Transition
· Support the Academic Experience Manager in booking and coordinating SU induction talks for the start of each Semester.
· Deliver engaging induction talks and sessions to help new students understand how they can get involved and shape their academic experience.
· Ensure students are aware of key opportunities such as becoming a Student Rep and how to share feedback with the SU.
· Collect feedback on induction sessions and use this to improve content and delivery for future students.
Student Representation Support
· Support the delivery of Student Representative recruitment & training, helping reps understand their role and how to represent student views effectively.
· Work with Reps throughout the year to keep them engaged, confident, and active in their role, by hosting drop-in sessions and forums.
· Support the administration of Student Representation, helping students share feedback and ensuring it is used to inform improvements.
· Support the planning, organisation and delivery of School Student Forums and attendance at Programme Academic Experience Groups (PAEGs).
· Support the Academic Experience Team with day-to-day administration, including monitoring shared inboxes, responding to student queries, and helping ensure timely communication with Student Representatives.
Communicating Student Voice
· Work collaboratively with the Marketing Team and Representation Coordinator to develop and deliver regular reporting on student voice activity, including showcasing the impact of work led by Student Reps and SCOs
· Work in partnership with the Advice and Insight teams to support the effective use of student feedback mechanisms, including:
o Coordinating the collation and organisation of student submissions
o Assisting in the analysis and interpretation of feedback data
o Ensuring timely and meaningful reporting back to students and stakeholders on key themes and outcomes
Supporting The Wider SU Team
· Harness and maintain good working relationships with all colleagues across the SU, working as collaboratively as possible on all projects where appropriate.
· Support with the delivery of larger events like Freshers Week, Refreshers Week, the Students’ Union Awards and Elections (this is not an exhaustive list).
General Duties
· Set high standards of integrity, punctuality, accuracy, politeness, and professionalism. By personal example promote a positive image of the SU and ensure staff provide an excellent customer service.
· Ensure the effective and efficient day to day running of the department.
· Contribute towards the delivery of the SU’s strategic plan.
· Attend conferences, training events and meetings as necessary.
· Build and maintain effective relationships with external stakeholders and providers
· Undertake individual projects as required for the benefit of Herts students.
· Have a flexible approach to work and undertake any other reasonable duties that may be required, including general administration.
· Keep up to date with relevant local, national, international & sector developments, changes in legislation and good practice.
· Be sensitive when handling confidential information.
· Respect the democratic structure of the SU at all times.
· Abide by the Union Constitution and Union policies and procedures at all times.
· Support with the delivery of the Students’ Union Elections, Bye-Elections and Referenda, ensuring that they are free, fair and accessible to all students.
· Be aware of the department’s impact on the environment and to work within the environmental policies of the SU and the Uni of Herts.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Schools’ Project Officer
The Mark Evison Foundation aims to promote the personal development of young people through challenge. We work directly with London partner state schools, encouraging non-academic proposals for challenge from 17-year olds (Y12s). It is fascinating work, bringing out the best in young people. Students must create their own applications and challenges, decide what they want to do, research and plan the projects and present them: we help with plans (sending comments by email), careful risk assessment and funding.
Due to expansion, we are seeking a gifted schools’ project officer for a key role within a busy team based in Dulwich SE21, Southwark. The work is varied and fulfilling.
You should be a graduate from a good university, enthusiastic and very well-organised, with excellent interpersonal and communication skills, able to work independently, manage priorities, work to deadlines, and take initiative. The post involves presenting at school assemblies as outreach, working with students to help them prepare costed applications, handling draft applications by email, and accurate data collection and input. You will need to deal efficiently and accurately with our administrative requirements, and have excellent PC skills – Word, Excel and Outlook. We would train you to deal with the work and our systems.
Salary is in line with experience, range £30k- £35k pro rata, depending on experience.
Applications by 15 July 2026. Please see attached Job Description, and send CV and cover letter.
The client requests no contact from agencies or media sales.
Job description
Job Purpose
The hospital to home service works collaboratively with hospitals to support people when they are discharged from hospital to return home. As a Hospital to Home Outreach Worker, you will provide temporary, practical and emotional support to service users within their home and make sure they understand the care and local community services available to them.
The service is time limited, usually up to 4 or 6 weeks, to adjust and settle back in their homes.
Key Tasks
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Assess the needs of service user’s either in hospital before discharge, or in their homes, and understand what barriers and enablers there might be to moving home.
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Aid the discharge process and improve patient experience through tasks such as:
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Key cutting
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Co-ordinating with colleagues for the setup of the home environment such as checking fridge for in-date food
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Checking heating, electric and gas is functional prior to discharge
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Allowing access to the property for cleaning/repairs and receiving equipment
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Provide and/or arrange the practical and emotional support needed to enable service users to return home and/or remain safely at home.
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Be vigilant and make referrals/signpost for additional needs that our wider team, or partners can support. E.g. for benefit checks, energy advice, carers support, befriending.
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Help maximise service user independence by adopting an enabling approach.
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Develop a listening, caring and professional relationship with the service user and their families/carers.
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Provide domestic practical support within the home such as:
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Light cleaning,
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Washing (e.g. bedding),
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Changing bed sheets etc.
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Prepare and service drinks and simple meals with or for the service user ensuring nutritional needs are met.
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Accompany service user outside the home e.g. hospital/GP appointments etc.
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Support service users with other tasks e.g. making telephone calls on their behalf, reading and responding to correspondence, completing simple forms (training will be provided) as directed by the service user’s etc.
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Ensure services provided by AUKEL in the community are safe and person centred.
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Report safeguarding concerns, in accordance with AUKEL safeguarding procedures.
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Provide cover in the case of sickness and annual leave periods of colleagues.
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Support service user reviews, ensuring all visiting information is uploaded on to Salesforce.
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Support volunteers in the team and provide support and guidance to their development.
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Work with a range of professionals including:
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Supporting health and social care professionals with patient discharge
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Liaising with the hospital health and social care professionals (e.g. Social Workers) to facilitate smooth supported discharge.
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Handypeople & contractors.
Administration
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Input all records, reviews, and visiting information to service user’s case notes in a timely manner to maintain up-to-date and accurate records on Salesforce.
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Report all “no access” failed visits, or changes in service user’s condition or circumstances in accordance with AUKEL’s policies and procedures.
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Ensure service user comment sheets are completed.
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Ensure service user’s feedback questionnaires are sent at the end of each intervention and record returns.
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Submit travel expenses regularly for sign off by manager.
Quality
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Be familiar with and to implement AUKEL policies and procedures in line with our Values.
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Ensure the service is delivered in accordance line with Care Quality Commission principals.
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Ensure integration with other AUKEL projects, and service users are referred and/or sign-posted to appropriate support services available to them.
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Respond to safeguarding or other concerns and make appropriate reports and management action.
Liaison
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Work in collaboration with other agencies providing support within the service user’s home.
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Work under the direction of the service manager and project officer/s.
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Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional, and national issues affecting quality and compliance issues affecting care and home support services.
General
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Meet regularly with your line manager for support, supervision, and appraisal.
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Attend team and staff meetings, and other meetings as required.
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Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL.
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Complete any training which is required to fulfil the role.
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Carry out the duties of the post in accordance with AUKEL policies and procedures including Equal Opportunities, Mental Capacity, Deprivation of Liberty, Food Hygiene, Health & Safety, Confidentiality, Complaints, GDPR (General Data Protection Regulation), Safeguarding Vulnerable Adults etc.
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Work within AUKEL’s expectations of professional boundaries and confidentiality
Functional Links
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The post holder reports to the manager /or Project Officer.
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Close working with NHS health & social care professionals.
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Close working with AUKEL internal departments e.g. Finance Team, Information and Advice, Befriending services, Community services, and our Handyperson services.
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Close working with external partner agencies e.g. Food Banks, Age UK Redbridge, Barking & Havering, and Age UK Waltham Forest.
The client requests no contact from agencies or media sales.
Advocates for International Development (A4ID) is seeking to appoint a Project Officer to join the Legal Services Team at a pivotal moment in our organisation’s journey.
About A4ID
Advocates for International Development (A4ID) is a charity with a vision to shape a just and sustainable future through the power of law. A4ID partners with world’s top legal professionals and development organisations to facilitate high-quality, free legal and technical support to advance the SDGs and improve the Rule of Law. A4ID is currently working hard to make its vision and mission a reality through its innovative pro bono broker service and bespoke pro bono projects; its acclaimed thought leadership and policy work; its Rule of Law Expertise UK Programme; and its international project work.
Purpose of the Role
The role of the Project Officer – Legal Services (POLS) is to support the PBLS team’s mission to advance the UN SDGs by brokering pro bono legal assistance from legal experts in support of international NGOs globally. The POLS will do this by coordinating the internal processes for project sourcing, scoping and allocating, and utilising legal expertise within these processes and when providing external training and communications.
A key focus of this role is to source and scope out the weekly pro bono projects and forms. The POLS will also engage law firms and other legal stakeholders, conduct due diligence, allocate projects, maintain project records, gather feedback, prepare internal reports and external communications and undertake other administrative tasks as necessary (e.g. updating software and implementing process changes). Other key responsibilities include assisting the Pro Bono Services Lead (PBSL) with any bespoke projects, assisting with training events for Development Partners on relevant legal topics, and engaging key Legal or Development Partners on any specific areas of legal interest or need.Key Responsibilities
Broker Service And Operational Responsibilities
The POLS is responsible for supporting PBLS and undertaking relevant responsibilities and duties, including:
- Sourcing, scoping and allocating pro bono legal projects between international development partners and legal partners efficiently and in required timescales.
- Quality assurance of projects and deliverables to ensure stakeholder needs are met. This includes establishing and delivering on internal reporting protocols, narrative reports, high-quality data gathering, and any other required external documentation.
- Managing feedback and progress reviews in relation to A4ID project stakeholders.
- Coordinating learning, thought leadership and training outputs and activities bilaterally between legal and development experts, including briefings, publications, training and learning events, particularly those with a legal focus.
- Working with the CSO Officer on direct outreach for building new partnerships with Development Organisations (NGOs and CSOs).
- Supporting PBSL in managing A4ID’s existing network of legal experts, and expanding the network by engaging with new legal experts.
- Assisting with trialing online pro bono platforms, such as Paladin and Justice Connect.
- Coordinating recruitment, line management and training of volunteers.
- Supporting PBSL with other internal processes to advance the mission of A4ID, as needed.
Marketing & Events
The POLS will support relevant marketing activities related to PBLS. This includes:
- Representing A4ID and increasing visibility of PBLS services at events related to legal pro bono at UK, regional and international levels.
- Developing relevant external communications and material for social media and newsletters, particularly those with a legal focus.
- Drafting case studies and develop-related external communications (e.g. presentations, website articles and social media posts).
Fundraising and Income Generation
The PBLO will support relevant business development activities related to PBLS including:
- Draft and scope relevant applications and proposals (identified trusts, foundation or institutions).
- Support and provide input into income generation activities/proposal development for existing and new pro bono products, services, and projects.
- Maintain and develop relationships with contributing legal partners, including participating in regular account management meetings to manage relationships.
- As needed, work across departments/teams support and contribute to overall fundraising and proposals, in line with the organisational strategy.
- Support assessments and mapping of potential funding sources, e.g. trusts, foundations or institutional funding.
- Conduct due diligence and onboarding of any potential new Legal Partners.
- Support and deliver other tasks as required by PBSL.
Person Specification
- Law degree (in any jurisdiction).
- Four years of experience working in a legal setting, including law firms or legal charities.
- Strong experience of working independently and delivering tasks in a timely manner.
- Previous brokerage experience (ideally in a legal environment).
- Excellent outreach and engagement skills.
- Excellent relevant IT skills, such as a working knowledge of project management systems, CRMs and cloud-based systems (such as MS Office 365, Salesforce, Asana).
- Experience engaging with external stakeholders (such as clients, funders or service users) including at external events.
- Confident and self-motivated.
- Excellent communication skills, with a friendly, positive attitude.
- Ability to work flexibly and manage a varied workload.
- Ability to work as part of a team, and take initiative and work independently.
- Strong organisation and time management skills, and good attention to detail.
- Proven ability to work to tight deadlines and within agreed frameworks.
- Fluency in written and spoken English; ability to produce written material targeting different audiences
- Willingness to take on high level as well as everyday tasks and perform both with excellence.
- Understanding of international development and the Sustainable Development Goals.
For further information and to apply, please visit our website via the apply button.
Closing date: 12 July 2026.
Help us achieve our vision that fewer people die by suicide.
We’re looking for an experienced Project Officer to play a key role in delivering and reporting on a major multi-year funding programme supporting Samaritans’ work across our London region.
You will lead the coordination, administration, and reporting of activity funded through a significant seven-year partnership with City Bridge Foundation. Working closely with senior staff, volunteers, London branches, and external partners and our funder, you’ll ensure projects are effectively delivered, tracked, and evidenced.
This is a highly collaborative role where you’ll bring together data, insights, and updates into clear, compelling reports, while helping shape how Samaritans’ work is delivered and improved collaboratively across London.
Contract Terms
- £34,000-£37,000 per annum plus benefits
- Full time (35 hours per week)
- Permanent
- We are passionate about flexible working—talk to us about your preferences
- Hybrid working with travel to Ewell office and occasional travel to branches and other locations related to the role
- In-person working: Meeting in person and working collaboratively are things we value. We ask you to work in person around 2 days or more per month.
- 28 days annual leave plus bank holidays
What You’ll Be doing
- Set up and manage project management processes, tools, and templates to support delivery of funded activities
- Coordinate quarterly reporting cycles, gathering accurate and timely data from branches and partners
- Produce high-quality quarterly reports, combining insights from across Samaritans into clear updates for City Bridge Foundation
- Monitor progress, identify risks or issues, and escalate where necessary to senior stakeholders
- Maintain accurate financial records, documentation, and audit trails for grant funding
- Act as a key point of contact for London branches and third-party partners, ensuring engagement and alignment
- Organise and facilitate meetings, including agendas, minutes, and follow-up actions
- Support evidence gathering and sharing of learning to inform future service delivery and outreach development
- Collaborate with internal teams (research, communications, policy, and people teams) to support wider organisational goals
- Contribute to developing London-focused plans, activities, and future funding bids
What You’ll Bring
- Proven experience supporting complex, multi-stream projects, including planning, tracking, and reporting
- Strong report writing skills, with attention to detail and the ability to clearly communicate activities, outcomes, and impact
- Experience coordinating meetings and working with a wide range of stakeholders, including volunteers and external partners
- Proactive approach in identifying challenges and solutions, and passion for making a meaningful impact
- Strong organisation skills, with excellent attention to detail and strong IT skills (Microsoft Office, Teams/Zoom)
- Excellent communication skills with the ability to build relationships and influence across different groups
- Discretion and professionalism when handling sensitive information
- A bonus if you have experience in the charity sector, working with grant funding, or community-based initiatives
Full Job Description and Person Specification below.
Why Samaritans?
At Samaritans, you’ll join a values-led organisation with a powerful mission. You’ll be part of a collaborative and supportive team where your voice matters, your expertise makes a difference, and your work helps save lives.
We offer flexible hybrid working, great benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland. To find out more about Samaritans, please read our recruitment brochure.
We are committed to building a diverse and inclusive organisation that reflects the people we support and who support us. We welcome applications from people of all backgrounds and walks of life. We are committed to creating an inclusive culture where everyone feels seen, heard and supported, at all levels of the organisation.
Apply now
If this sounds like the opportunity for you, we’d love for you to apply. You will be asked to answer some short application questions and to upload your CV and cover letter. If you require adjustments at any stage of the recruitment process, please let us know.
At Samaritans, human connection is at the heart of everything we do.
We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.
We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through. We recognise that some candidates may use assistive technology or tools to help with accessibility, structure or grammar.
Applications close: midnight on Friday 3rd July
1st stage interviews (online): Thursday 16th July
2nd stage interviews (in person KT17 2AF): Wednesday 22nd July
We prevent suicide through the power of human connection. Connecting people in crisis with trained volunteers who will always listen.



The client requests no contact from agencies or media sales.
We are Living Streets, the UK charity for everyday walking.
We want to create a nation where walking is the natural choice for everyday, local journeys; free from congested roads and pollution, reducing the risk of preventable illnesses and social isolation. We want to achieve a better walking environment and to inspire people of all generations to walk and wheel more.
We are looking for an enthusiastic and motivated individual to join our team as our Project Assistant.
The postholder will be responsible for providing effective support to the delivery of the Walk To School Outreach (WTSO) project across the North West, Yorkshire and North East of England. This will include research into schools’ eligibility and suitability for the delivery of this behaviour change project, assisting with online engagement activities and supporting with delivery on the ground through school and community events.
You will also be expected to undertake administrative duties as required, including formatting and use of spreadsheet data.
This will be a varied role and an ability to embrace a diversity of tasks is essential, as is a positive ‘can do’ attitude to work.
Living Streets is committed to safeguarding and promoting the welfare of children, young people and adults at risk; and expects all our staff and volunteers to share this commitment. Applicants will be subject to background and criminal records checks as relevant to the job role.
Living Streets is committed to being an equal opportunities employer and welcomes applications from people of all backgrounds and experiences.
Location: Homebased within the North of England
Hours: 35 hours per week, full time
Contract: Fixed term until 31 March 2027
Closing date: 19/07/2026 midnight
Interviews: 05 and 06 August 2026
Our mission is to achieve a better walking environment and inspire people to walk more.



The client requests no contact from agencies or media sales.
The Hepatitis C Trust (HCT) is the UK patient-led charity for hepatitis C. The arrival of highly effective drugs allows us to cure almost everyone who has access to them. We now have an unprecedented opportunity to eliminate hepatitis C by 2030.
We are looking for a passionate and skilled manager who has excellent communication and organisational skills. Working under the guidance of the Southern Regional Manager, you will oversee a staff team and an expanding network of peer programs across Surrey.
Experience of working with disadvantaged groups and an understanding of providing services to vulnerable people is essential, alongside an understanding of how lived experience can support this work.
Your work will involve maintaining and monitoring our existing HCT peer projects across Surrey. This will involve providing support and supervision to existing staff, managing operational issues on a day-to-day basis and overseeing the management of local projects.
This post also involves regular liaison with external partners across the region, including key stakeholders and NHS colleagues at the Surrey Operational Delivery Network (ODN), alongside drug and alcohol services, hostels, outreach services etc.
The Hepatitis C Trust is a charity dedicated to eliminating hepatitis C in the UK by 2030.


The client requests no contact from agencies or media sales.
Job Purpose
The weekend Hospital to Home Project Officer is responsible for responding to referrals received over the weekend from both Royal London Hospital & Homerton Healthcare NHS Foundation Trust. You will work with the manager on Friday to deliver services and plan visits on the weekend for you to attend.
The service supports people returning after a stay in hospital, helping them to settle back at home, regain confidence and support with some practical tasks, e.g. shopping/cleaning. You will manage referrals, carry out assessments, and in liaison with the manager, allocate service users to Hospital to Home Outreach Worker caseloads. You will provide direct frontline support and co-ordinate visits to the service users’ home in preparation for their return home. You will work collaboratively to lead and manage the weekend service to support the smooth transition from hospital to home for service users. The service is time limited, up to 4 or 6 weeks, to adjust, build confidence, and settle back in their homes.
You will also be required to undertake community-based outreach as part of service delivery, including visiting service users in their homes both pre-and post-discharge. This includes conducting access visits, welfare checks, and providing practical support such as shopping assistance to ensure a safe and sustainable transition from hospital to home. Over the weekend you be based in the hospital, with lone working visits to client’s properties for support.
Key Tasks
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Act as the first point of contact for all referrals over the weekend across both hospitals.
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Meet with patients in the community and/or hospital and carrying out assessments and risk assessments.
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Enter referrals on to AUKEL’s case management system Salesforce in accordance with GDPR guidelines.
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Allocate referrals to Hospital to Home Outreach Workers using tech available Field Service App, training will be available.
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Collect feedback from service users and upload to case management system.
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Deputise for the manager at discharge planning and other meetings as required.
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Monitor the case loads of each of the Hospital to Home Outreach Worker (HHOW) to ensure they are evenly and fairly balanced.
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Work collaboratively with other agencies providing support services.
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Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to prevent unnecessary readmission to hospital.
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Plan and develop person centred interventions to provide short term support for people after hospital discharge.
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Deliver the front-line support services over the weekend such as:
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Undertake home visits to service users pre- and post- discharge to support safe and timely hospital discharge.
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Provide welfare checks to monitor service users’ wellbeing during post-discharge period.
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Deliver practical, person-centred support during visits, including shopping assistance and other essential tasks to aid independent living.
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Identify and respond to risks within the home environment, escalating concerns where appropriate
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Provide occasional cover for the A/L of other Project Officers
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Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital.
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Supervise, support and develop HHOWs and volunteers in your service.
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Liaise with the handyperson service about referrals and jobs for service users.
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Ensure HHOW are resourced to sign post service users to other services when the home and settle service intervention ends.
Administration
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Keep AUKEL’s case management system up to date, input all data, and ensure all referrals, interventions, time spent with service users are recorded.
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Allocate referrals to HHOW using tech available Salesforce ‘Field Service’ App.
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Ensure data collected meets the requirements of the service’s contract monitoring and key performance indicators.
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Ensure service user feedback questionnaires are sent at the end of each intervention and record returns.
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Ensure admin tasks relating to service users, HHOW or general admin is carried out in a timely and efficient manner.
Quality
-
Be familiar with and to implement AUKEL policies and procedures in line with our Values.
-
Ensure the service is delivered in accordance line with Care Quality Commission principals.
-
Ensure integration with other AUKEL projects, and service users are referred and/or sign-posted to appropriate support services available to them.
-
Respond to safeguarding or other concerns and make appropriate reports and management action
Liaison
-
Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional and national issues affecting quality and compliance affecting care and home support services.
-
Work in collaboration with hospital colleagues including discharge teams, A&E, ward staff, community teams to support the successful discharge of people and reduce readmission.
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Liaise with other AUKEL home and settle services across London and work collaboratively to maintain effective services, including sharing staff where appropriate.
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Work closely with the AUKEL handyperson service to meet contractual obligations where a handyperson service is provided as part of the service.
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Liaise with contractors to arrange deliveries and works to service user’s homes.
General
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Meet regularly with your line manager for support, supervision, and appraisal.
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Attend team and staff meetings, and other meetings as required.
-
Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL.
-
Complete any training which is required to fulfil the role.
-
Carry out the duties of the post in accordance with AUKEL policies and procedures including Equal Opportunities, Mental Capacity, Deprivation of Liberty, Food Hygiene, Health & Safety, Confidentiality, Complaints, GDPR (General Data Protection Regulation), Safeguarding Vulnerable Adults etc.
-
Work within AUKEL’s expectations of professional boundaries and confidentiality
Functional Links
-
The Hospital to Home Project Officer is supervised directly by the Hospital to Home Manager.
-
Close working with NHS health & social care professionals.
-
Close working with AUKEL internal departments e.g. Finance Team, Information and Advice, Befriending services, Community services, and our Handyperson services.
-
Close working with external partner agencies e.g. Food Banks, Age UK Redbridge, Barking & Havering, and Age UK Waltham Forest.