Supporter development officer jobs
At Global Witness, we’re on a mission to shift the balance of power from the polluters profiting most from the climate emergency to the people most adversely affected.
We are an independent, global organisation of investigators and campaigners using cutting edge investigative methods. We shine a light on the financial and political systems that enable corporate abuses of power that harm people and planet.
We are all determined and confident that together we can secure a better tomorrow for everyone. If you are inspired to join us as we investigate and expose abuses of power, tell the stories the world needs to hear and campaign for systemic change, we would love to hear from you.
About the role
We are looking for an experienced Grants Manager to join our Fundraising team and play a key role in stewarding relationships with our institutional funders. You will manage a portfolio of trusts, foundations and statutory donors, ensuring excellent account management and delivering high-quality applications and reports that help secure and grow vital funding.
Working closely with colleagues across fundraising, campaigns and finance, you will identify opportunities to deepen partnerships with existing supporters while ensuring compliance, strong communication and long-term relationship building. Your work will directly contribute to achieving our fundraising targets and supporting the organisation’s long-term financial sustainability.
About you
You are an experienced grants professional with a strong track record of securing significant income from trusts, foundations or statutory funders. You are highly organised and confident managing multiple relationships, from identifying opportunities and developing compelling proposals through to reporting and ongoing stewardship.
You are an excellent communicator with the ability to translate complex information into clear, persuasive proposals and donor updates. Collaborative and proactive, you enjoy working across teams, building trusted relationships with colleagues and funders alike. You are motivated and comfortable using own initiative.
Global Witness has a talented team of people worldwide with offices in London, Washington DC and Brussels.
We aim to be a diverse and inclusive place to work. We value new perspectives, original ideas and different ways of working. We believe that diverse views and experiences improve the way we do our work. We do our best to make our jobs accessible to all regardless of gender, ethnicity, age, disability, sexual orientation or identity.
We offer an excellent benefits package including a competitive salary and 25 days annual leave (excl. bank holidays). We also offer healthcare insurance, wellbeing days and policies to support you during key life events.
We are currently in the first year of a shorter working week pilot where everyone works 30 hours Monday to Thursday, with Friday off with no impact on full time salary. We operate a hybrid working model which requires at least 2 days in the office.
How to apply
Please send in your CV (max 2 pages) and your responses to the shortlisting questions below to PeopleOps by Midnight GMT Sunday 22 March.
Shortlisting Questions
1) Please provide an example of how you successfully secured a 5 or 6+ figure grant from a Trust, Foundation or Statutory funder. (The funder can remain anonymous, but please provide details including size and length of grant, and be clear about the role you played in securing the grant/ renewal).
2) How have you maintained and built long-term, successful funder relationships? Please outline some of the key elements and tactics you have used to ensure this is done successfully.
3) What do you see as the main challenges in the external fundraising context over the course of the next 12 months for an organisation like Global Witness?
200-250 words each question
To help us track your application please use the following in the subject heading of the email: Grants Manager, and please use the following file name protocol for your CV: "First Name_Last Name_CV".
Interview
It will be a two-stage interview process. First round virtual interviews will be held on 31 March and 1 April, with second round (likely in-person) taking place the following week, but if anything changes, we will let you know. You will receive the interview questions 1 week ahead of the interview via email to enable you to prepare.
There will be a short writing assignment/test to be completed alongside the first interview. This will be sent in advance.
If you have a disability and would prefer to apply in a different format or would like us to make any reasonable adjustments to enable you to apply or attend any interview, please let us know.
Equality and diversity
We would appreciate your participation in completing our Equality and Diversity Monitoring Form.
Global Witness wants to meet the aims and commitments set out in its Diversity, Equity, and Inclusion strategy. This includes not discriminating under the Equality Act 2010 and building an accurate picture of the make-up of the workforce and candidates in encouraging equality and diversity.
Our goal is a more sustainable, just and equal planet.
The client requests no contact from agencies or media sales.
Partnerships Officer (Programme Officer)
Aga Khan Foundation
The position
AKF(UK) Partnerships Officers are part of the Global Aga Khan Foundation (AKF) Partnerships team tasked with identifying funding partnerships and strengthening existing ones to support our strategic goals. Partnerships Officers manage a set of grants across a variety of themes and geographies. They also support engagement with European and Asian bilaterals, multilaterals and foundations to secure funding for ten multi-sector not-for-profit and for-profit agencies of the Aga Khan Development Network (AKDN) operating across Asia and Africa. This is all done in close collaboration with field units, global teams, and our partners.
KEY RESPONSIBILITIES AND CORE TECHNICAL COMPETENCIES
Grants Management
- Manage a portfolio of grants through regular interface and coordination with AKF(UK)’s partnerships team, AKF(UK)’s programme finance team and relevant AKF/AKDN field units/agencies acting as a central resource for field units in donor best practice.
- Interface with donors about the implementation of ongoing grants to ensure strong, enduring relationships.
- Coordinate, review, and assure the quality of donor deliverables (e.g. work plans, monitoring and evaluation plans, staffing plans, budgets, close-out plans, donor troubleshooting).
- Ensure adherence with donor requirements, rules, and regulations, and that grant deliverables are produced on time and to a high standard.
- Coordinate contractual amendments, changes, and project adaptations, engage with donors in a pro-active and diplomatic way, and flag potential changes (e.g. budget revisions, extensions, risks) in advance to ‘trouble shoot’ and ensure smooth project implementation.
- Facilitate grant monitoring efforts including routine coordination meetings and as needed, support with donor steering committees, donor project visits, and donor monitoring missions.
- Undertake coordination and administrative tasks related to grants and support the maintenance and update of grant management tools and tracking systems (e.g. Award Information Management System (AIMS)).
- Ensure strong relationship cultivation throughout the grants cycle, anticipate, and plan for future funding and project extensions.
Resource Mobilisation
- Coordinate and facilitate the development, review and quality assurance of expressions of interest, concept notes, and full proposals for funding opportunities.
- Liaise and coordinate with internal stakeholders as well as with donors, partners, and consortia to facilitate project design, align proposal and donor requirements, gather required legal and administrative documentation, and draft sections of proposals as needed.
Coordinate processes of contracting and negotiation, engaging relevant stakeholders, and ensuring contracts ‘get over the line’ in a timely and efficient way.
- Conduct due diligence of new partners (donors, NGOs, universities, etc.) in coordination with AKF(UK)’s programme finance team and AKF’s global programmes team.
- Develop and contribute to positioning pieces and communication materials (e.g., presentations, narrative overviews) to enable regular and effective engagement with donors.
- Research, scan and source relevant information regarding new donors and funding opportunities to identify potential funding matches and gather intelligence around European and Asian donors.
- Update donor profiles, researching and summarising latest donor strategies and using AIMS to update AKF/AKDN funding summaries.
- Contribute to management systems, such as AIMS.
Carry out any other duties as assigned by the Senior Partnerships Manager, Deputy Regional Directors or Global Deputy Director for Institutional Partnerships.
The requirements
QUALIFICATIONS, SKILLS, KNOWLEDGE, EXPERIENCE, BEHAVIOURS, ATTRIBUTES
Qualifications
- Undergraduate degree essential
- Master’s degree in a relevant field preferred
Skills
- Strong level of fluency in French is highly desirable
- Creativity, critical thinking, and project management
- Entrepreneurial, pro-active self-starter with maturity and emotional intelligence
- Ability to problem-solve, work independently and manage multiple tasks in a fast-paced environment with numerous and competing deadlines
- Ability to handle complex relationships with colleagues and external stakeholders in a professional manner
- Excellent writing, speaking and other communications skills, with thoroughness and attention to detail
- Ability to provide stable, consistent, reliable and courteous communication when dealing with external organisations, senior colleagues and community members
- Strong financial literacy, including the ability to read and produce detailed budgets and business plans
- Strong IT skills, including Microsoft Office 365 and Salesforce
- French language skills desirable, but not essential
- Proficiency in French language desirable
Knowledge
- Understanding and knowledge of the UK/European and Asian donor landscape preferred
- Knowledge of and commitment to international development
Experience
- A minimum of 3 years of professional experience
- Experience in developing and writing proposals, developing budgets, business plans/cases, concept papers, briefs, executive summaries, as well as coordinating multiple inputs from a variety of sources
- Experience of managing relationships in complex organisations with numerous stakeholders
- Experience managing grants in complex organisations desirable
Attributes
- Committed to international development, improving the quality of life, and promoting pluralism through civil society.
- Demonstrates equity, transparency, and integrity with high personal and organisational ethical standards; is fair, honest, and trustworthy with respect for confidentiality; inspires and builds trust and respect from others; promotes credibility and professional reputation.
Behaviours
- Communicates clearly and concisely with a broad range of audiences at different levels; ability to expresses complex ideas and concepts in simple terms; listens to the views of others; changes communication styles to meet individual and audience needs; encourages dialogue and effective communication by others.
- Builds, maintains, and deepens constructive and effective relationships with stakeholders with a specific focus on AKF’s mission; balances business situations and the art of dealing with people and communities; changes approach to achieve desired results if required.
- Has a customer focused orientation to others, is flexible and always puts the good of others at the centre of decision making; optimises respect for others and is dedicated to AKF’s purpose and fulfilling the mission.
- Acknowledges creativity, has the desire to understand and use new innovations (including technology); adapts established methods for new uses; is focused on improving systems and processes; open to change; analyses, synthesises and challenges conventional thinking; supports the development of communities of practice.
FURTHER DETAILS
- The role will involve travel to countries where we operate programmes, and where the candidate is supporting grants management.
- As well as a rewarding role with a global international development organisation, you’ll get access to a wide range of enhanced benefits including but not limited to flexible hybrid working, enhanced leave entitlement and access to several health and wellbeing programmes and benefits.
- Must include CV and a supporting statement that outlines why you want the role, why you want to work for AKF(UK) and how your experiences and skills to date make you the most suitable applicant for the role.
Sector
Social Development
About the Agency
The Aga Khan Foundation is a leading global development organisation working to tackle the root causes of poverty. For more than 50 years, we have helped create strong community institutions that support sustainable, locally driven initiatives to improve the lives of millions of people. By combining local knowledge with global best practices, we strive to bring about transformative and long-lasting improvements to quality of life.
Working alongside the agencies of the Aga Khan Development Network and through partnerships with local communities, civil society and business as well as governments and international aid agencies, we are building a future where we all thrive together.
Job Expires: 25-Mar-2026
The client requests no contact from agencies or media sales.
About The Refugee Council
The Refugee Council is the nation’s refugee charity. Together with community groups, partners and volunteers, we help people who have escaped war and persecution to rebuild their lives, integrate into communities, and play their part in Britain. Born in the aftermath of World War II, our frontline services support over 14,000 refugees each year to find safety, get to know their neighbours, and enter education, training or work. We share our evidence and expertise with policymakers to help build integrated communities where everyone can contribute.
We have offices across the UK where our Services teams provide support to refugees at local level.
Inclusion and Accessibility
Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.
Our Values
Our values underpin everything we do:
- Inclusive: We are inclusive. We work with - not for - refugees and people seeking asylum, so they have an equal voice, co-producing projects and ensuring their expertise and experiences are at the heart of what we do.
- Collaborative: We are collaborative. Working with others is a priority in order to have the collective impact that is vital to achieve policy and practice reform.
- Courageous: We speak out when we see injustice, cruelty and unfairness. We always stand up for what we believe is the right thing to do to transform the experiences of those seeking protection in our country.
- Respectful: We are respectful of all those we interact with. We treat everyone – our staff, volunteers, beneficiaries, partners and people we disagree with – with the same respect, professionalism and understanding.
About the role
As a Data Officer, you will ensure that the data we hold and transfer in or out is accurate and high quality so that reporting is appropriate for effective operational management and decision making.
The Data Officer plays a key role in supporting the Refugee Council’s data-driven operations by ensuring that data practices are accurate, consistent, and aligned with organisational standards. Operating with a degree of independence, the postholder applies sound judgment and initiative to manage daily data responsibilities, troubleshoot issues, and respond to evolving service needs. They ensure that the right data practices are in place, enabling others across the organisation to work confidently and effectively with data.
This is a permanent, full-time position working 35 hours per week.
Staff Benefits
To reward our staff for the value they bring, we offer a variety of enhanced terms and conditions and a wide range of benefits, including:
- Training & Development
- Employee Assistance Programme
- Pension Scheme
- Work Life Balance Policies
- Employer-Sponsored Volunteering
- And more!
Let’s work together to improve the lives of refugees in the UK - apply on our website today.
Closing date: 23 March 2026.
Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.
Tinnitus affects nearly 8 million people in the UK alone, with 15% of those experiencing some level of distress. Our charity is there for everyone with tinnitus, researchers and academics investigating tinnitus and Hearing Health Professionals, working to care for and support people with tinnitus.
We are seeking a part-time CEO who can provide clear leadership, can work in close partnership with the Board, and lead our dedicated staff team with empathy, rigour, and ambition to deliver this plan. This is a pivotal role and at a crucial time for us: you will help shape the next phase of Tinnitus UK’s development, ensuring we are sustainable, influential, and responsive for the tinnitus community in a changing health and charity landscape.
This part-time role offers the opportunity to combine senior strategic responsibility while still making a meaningful national impact. We do, however, believe that the successful candidate will need to spend as much time in the office with the team as possible, therefore applicants should expect to commit to spending at least 2 days per week in the Sheffield office.
For more information or to arrange an informal conversation with the current CEO, see the Candidate Pack which you can find on the Tinnitus Uk website
Tinnitus U K is the UK’s only charity dedicated to tinnitus.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Finance Officer
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Job Title: Finance Officer - Purchase Ledger
Location: Highbury & Islington. Unfortunately, there is no step free access.
Salary: £31,000
Shift Pattern: 37.5 hours per week, Monday to Friday: 09:00 - 17:00 This is a Hybrid role 3 days based in our Head Office and 2 days work from home with occasional visits to our various services.
About the Role
We're looking for a Purchase Ledger to join our Finance team to help the organisation meet its financial and legal obligations as well as support central and operational teams with their financial budgets and controls to manage and maximise funds. You’ll be part of a collaborative and supportive finance team, helping to improve processes, develop financial tools, and deliver training where needed.
This role is essential for ensuring the organisation meets its financial and legal obligations, optimising the management of funds entrusted to us for our vulnerable residents and participants. Your work will ensure financial accuracy and integrity across the Group and its subsidiaries, enabling our services to run smoothly and effectively. You will be responsible for managing supplier payments, staff expenses, and procurement processes, ensuring accuracy, timeliness, and compliance with organisational policies
Key Responsibilities Include:
- Producing regular reports to support transparency and informed decision making
- Support with weekly forecasts and monthly credit card reconciliations
- Maintain and update financial records and reporting templates
- Assist with audit preparation and ensure compliance with SIG policies and legal standards
- Monitor spending trends and provide clear reports and analysis
- Act as a key contact for finance-related enquiries and stakeholder communication
About You
We are looking for someone experienced in Purchase Ledger, a detail-oriented finance professional who thrives on structure, accuracy, and making meaningful contributions within a purpose-led organisation. You will need to understand the importance of financial integrity in the not-for-profit sector and be passionate about using your skills to support effective service delivery for those who need it most.
Are you someone who has a positive, can-do attitude to your work and take pride in being highly organised, dependable, and responsive. You’re comfortable working with numbers, systems, and people and you know how to balance all three effectively in a fast-paced environment.
We’re looking for someone who is:
- Highly organised, with strong attention to detail and a commitment to quality
- Proactive and able to take initiative in a fast-paced, evolving environment
- Comfortable balancing independent work with collaborative team efforts
- A confident communicator, able to engage effectively with stakeholders at all levels
- Knowledgeable in financial control processes and reporting best practices
- Experienced in using finance systems and managing large volumes of data
- Friendly, approachable, and values-driven with a passion for supporting others
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete a DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
Do you have a heart for mission and a head for processes? Do you have outstanding influencing, analytical and partnership management skills?
Fixed term (two-year contract), part-time: 14 hours a week worked flexibly with opportunity for home working / occasional travel.
· Location: Kenya
· Starting salary £10,776 based on two days per week (£26,940 FTE) with a generous pension contribution: up to 10 per cent employer contribution on annual salary.
· 11 days of annual leave per annum (28 days full-time equivalent) as well as enhanced paid sickness, maternity, paternity and adoption leave.
· Generous rewards and wellbeing package
We welcome applications from everyone. All appointments are made on merit of skill, experience and potential as set out in the job description and person specification.
Your role
A key part of CMS’s approach to mission is to engage in mission through partnership with locally based organisations and people (we call these “strategic partners”). CMS seeks to bring value to these partnerships in three key ways: catalysing and building movement, resourcing mission activity (through grants) and placing people.
Your role (working under the mission manager’s guidance) is to apply the relevant policies, processes and systems across partnerships in Africa, in support of the mission team’s work, and to help the team track its progress against our mission aims.
The organisation you’ll be joining
Church Mission Society (CMS) is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS, you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world.
What you’ll need to succeed
The successful candidate will have proven experience of partnership management and development as well as understand grant making and capacity building processes. S/he will have strong analytical skills, be comfortable with maths, finance and data; demonstrate clear written and oral English ability, be relational and able to influence/inspire (work through others) and be a logical thinker.
It is also a requirement for this post holder to be a practicing Christian and committed to CMS’s values and aims.
Further details can be found in the job description and person specification available to download on the CMS website.
Our commitment to you
Our core values of being pioneering, relational, faithful and evangelistic are integral to everything we do, and we work hard to ensure that every member of staff is valued, supported and encouraged to continually learn and develop their skills.
We are committed to the safeguarding and protection of the people we serve, our partners, our volunteers, and our staff. We believe that every child or adult we come into contact with has the right to be protected from all forms of harm and abuse. Our recruitment and selection processes are in line with our Safeguarding Policy and the SCHR Misconduct Disclosure Scheme, which CMS is a member of as part of our commitment to safeguarding.
Closing date
We must get your application by Sunday 22 March 2026
Interviews are planned to be held on in late March/ early April 2026 in Nairobi, Kenya
To apply
Please send your application form and CV tvia our website or by post to HR Team, Church Mission Society, Watlington Road, Oxford OX4 6BZ. CVs will only be considered when sent with a completed application form, which is available to download from our website.
As a member of the Inter-agency Misconduct Disclosure Scheme, CMS has committed to systematically check with previous employers from the last five years for any ‘SEAH’ (Sexual Exploitation, Abuse or Harassment) issues relating to all potential new hires.
People at the edges are at the centre of God’s story. Join our global movement as we follow Jesus to the edges together.



The client requests no contact from agencies or media sales.
About the role
The International Transport Workers’ Federation (ITF) is seeking an experienced and strategic professional to represent the organisation at the International Civil Aviation Organisation (ICAO) and related global aviation bodies.
This role will play a key part in ensuring that the voices and interests of aviation workers are reflected in international regulatory frameworks and industry standards.
Working closely with the ITF Civil Aviation Director and ITF affiliates, the successful candidate will strengthen ITF’s influence in global aviation policy discussions and support unions to engage effectively with international regulatory processes.
Key responsibilities
- Represent ITF at ICAO and related international aviation bodies.
- Develop strategies to influence global aviation regulatory frameworks and technical standards.
- Support ITF affiliates to participate in ICAO processes and policy discussions.
- Monitor developments in aviation regulation, policy and technology.
- Provide strategic advice and analysis to the Civil Aviation Director, elected leadership and affiliates.
About you
You will have experience working on aviation policy, regulation or industrial issues within trade unions, international organisations or the aviation sector.
You will bring strong negotiation, diplomatic and communication skills and the ability to operate effectively in complex international policy environments. You will also be able to build strong relationships with unions, regulators and industry stakeholders.
Why work for ITF?
The ITF is a global trade union federation representing transport workers around the world. Our work supports more than 700 affiliated unions in over 150 countries, campaigning for workers’ rights, equality, safety and sustainable transport.
By joining ITF, you will:
- Contribute to advancing the rights and protections of transport workers globally.
- Work in a diverse and international organisation committed to social justice.
- Collaborate with unions and labour movements across the world.
- Play a meaningful role in shaping international policy affecting aviation workers.
ITF is committed to equality, diversity and inclusion and encourages applications from candidates of all backgrounds
THE ORGANISATION
The International Transport Workers’ Federation (ITF) is a democratic, affiliate-led federation recognised as the world’s leading transport authority. We fight passionately to improve workers' lives, connecting more than 700 affiliated trade unions from 150 countries to secure rights, equality and justice for workers' globally. We are the voice for nearly 18.5 million transport workers across the world.
We have offices in London, Abidjan, Amman, Brussels, Geneva, Hong Kong, Montreal, Nairobi, New Delhi, Panama City, Rio de Janeiro, Singapore, Sydney, and Tokyo, with members spanning the globe.
Purpose:
The ITF constitution sets out the following aims:
- To promote respect for trade union and human rights worldwide
- To work for peace based on social justice and economic progress
- To help our affiliated unions defend the interests of their members
- To provide research and information services to our affiliates
- To provide general assistance to transport workers in difficulty
Values
At the ITF, our values are at the heart of all that we do. We demonstrate solidarity. We are democratic. We are dynamic. We are determined. We are dedicated to bringing together a diverse group of people to truly strengthen the ITF as the global voice for transport workers. Find out more about our values.
Equal opportunities statement:
At the ITF, we are committed to providing an inclusive environment for our team and our affiliates. We see the diversity of our staff as a source of intelligence and our strength. This means that we work creatively to make the most of the unique experiences and perspectives. We are an equal opportunities employer. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, migration status, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union affiliation or activity.
Every day transport workers keep the world moving – connecting millions of people across our cities and countries

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Make a Difference
Advocacy is a powerful force for change. It allows individuals to have their voices heard and respected when decisions are being made about their health and social care. It raises awareness of people’s rights and entitlements and empowers people to advocate for themselves.
Why Join Us?
- Be part of a values-led, inclusive charity making a real difference to the people we work with.
- Flexible, home-based working with occasional travel and supportive colleagues.
- Opportunities for professional development and growth.
- A culture that values staff wellbeing, innovation, and amplifying voices.
About the Role
We are looking to recruit a permanent Finance Manager to join our busy finance team, working 30-37 hours per week, minimum 30 hours, ideally over a minimum of 4 days, starting salary £31,634 per annum (pro rata).
As Finance Manager, you will:-
· Provide day-to-day operational leadership of the finance team, including supervision, workload coordination, ongoing staff development and continuous improvement of processes and procedures.
· Act as the main link between the Finance Director and the Finance Team, translating strategic direction into clear, effective delivery.
· Lead month-end processes including the preparation of accurate management accounts, maintaining strong balance sheet control and exercising sound judgement on complex financial issues.
· Oversee income, credit control, cashflow, short-term forecasting and the administration of the finance system, ensuring data integrity, high-quality management information and appropriate escalation of risks or pressures.
· Support audit preparation and liaise with external auditors as required.
· Work collaboratively with internal and external stakeholders to support financial understanding, compliance and the effective resolution of issues.
· Act as the first point of escalation for operational finance issues, escalating to the Finance Director as appropriate.
About You
We need you to bring:
·AAT Level 4 Qualification or significant equivalent finance experience, with responsibility for management accounts, reconciliations and income monitoring.
· Experience coordinating month-end processes and working across multiple income streams, contracts or funding arrangements.
· Strong analytical skills and sound professional judgement, with the ability to explain financial information clearly to non-finance colleagues and identify financial and organisational risk and escalate issues appropriately.
· Experience supervising or supporting others within a finance setting, with a collaborative leadership style and a commitment to continuous improvement.
· Confidence using financial systems and Microsoft Excel at an intermediate to advanced level, alongside a methodical, organised approach to prioritising work.
· A clear commitment to equality, diversity and inclusion and to the values of The Advocacy People.
The following attributes are also desirable:-
· Experience working in the voluntary or charitable sector, including knowledge of SORP accounting, year-end accounts and liaison with auditors.
· Experience working with local authority contracts or complex funding environments.
· Part-qualified or fully qualified accountant (CIMA, ACCA, ACA) or equivalent experience.
As this role is home based with occasional travel you will need to have access to use of public transport or own car. Flexibility with working hours, a good mobile signal and broadband service are essential.
We're keen to interview great candidates as soon as possible. Interviews may be held as applications come in, and we reserve the right to close the advert early, so don't wait - apply now!
We look forward to hearing from you!
The client requests no contact from agencies or media sales.
The Social Interest Group (SIG) is partnering exclusively with Robertson Bell in the search for a Chief Financial Officer. SIG is a dynamic charity and social impact organisation committed to delivering high-quality services and sustainable impact across the communities it serves. With a focus on long-term growth, transformation and financial sustainability, SIG operates with professionalism, integrity, and a trauma-informed approach. The organisation is committed to fostering an inclusive, collaborative, and innovative culture that empowers staff and promotes excellence.
The Role
The Chief Financial Officer is a pivotal member of the Executive Leadership Team, reporting directly to the Chief Executive Officer. You will provide strategic and operational leadership across finance and procurement, ensuring robust financial governance and delivering high-quality insight to support organisational decision-making.
Key responsibilities include:
- Lead SIG’s financial strategy, planning, and operational delivery to drive organisational growth and sustainability.
- Advise the CEO, Board, and senior leaders on strategic financial decisions, presenting complex information in an accessible way.
- Lead financial transformation and improvement initiatives, optimising systems and infrastructure.
- Provide oversight of budgeting, financial reporting, forecasting, and risk management.
- Lead the Finance team, fostering a culture of accountability, innovation and continuous learning.
- Ensure compliance with statutory, regulatory, and charity finance requirements, upholding the highest standards of governance and stewardship of public funds.
- Support income generation, strategic partnerships, and long-term financial planning.
- Maintain and review risk registers, business continuity plans, and organisational performance frameworks.
Candidate Requirements
We are seeking a highly capable, strategic, and commercially aware finance professional with:
- Professional accountancy qualification (ACA, ACCA, CIMA) with full membership of a recognised body.
- Significant senior financial leadership experience in the charity or not-for-profit sector.
- Proven experience in strategic financial planning, budgeting, forecasting, and reporting.
- Experience of leading financial transformation and change programmes.
- Experience presenting complex financial information to Boards and non-financial stakeholders.
- Strong understanding of charity finance regulations, SORP, governance, and compliance.
- Exceptional analytical, project management, and strategic planning skills.
- Ability to lead, influence, and inspire cross-functional teams and senior stakeholders.
- Commitment to SIG’s values, trauma-informed approach, and inclusive leadership.
Desirable:
- Relevant postgraduate qualification in finance, leadership, or management.
- Experience of overseeing IT.
- Experience in income generation, business development, or securing external funding.
Location
Hybrid working with twice a week in-person attendance required at SIG’s head office in London.
Please submit your CV to Robertson Bell, SIGs exclusive recruitment partner.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
The National Youth Agency is looking for a Head of Business Development.
Head of Business Development
Contract: Permanent
Hours: Full-time – 37 hours per week
Salary: £53,000 – £59,000 dependent on experience and qualifications
Location: Home-based in England with occasional travel for meetings, workshops, and team activities. Head Office is in Leicester.
What we do
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
About the Role
The Head of Business Development will play a pivotal role in shaping and delivering the organisation’s Business Development Strategy, leading the Business Development team to secure new opportunities, and ensuring the sustainability and growth of NYA’s income streams.
Key Responsibilities
As Head of Business Support, you will:
- Lead, motivate, and support the Business Development team to deliver ambitious growth targets.
- Develop and implement business development strategies to secure new commercial opportunities and funding from public, voluntary, and private sector partners.
- Spearhead new strategic initiatives for business development, identifying and pursuing innovative opportunities for growth and diversification.
- Build and maintain high-value relationships with clients, funders, and stakeholders, ensuring NYA’s offer is visible and compelling.
- Oversee the development and management of the sales pipeline, ensuring targets are met or exceeded.
- Work closely with the Director of Growth to align business development activities with NYA’s strategic objectives.
- Engage directly with trustees, including managing the relationship with the Finance and Growth Committee, preparing reports, and presenting business development performance and strategy.
- Lead on market research, business planning, and the development of commercial proposals and pitches.
- Represent NYA at meetings, events, and conferences, promoting the organisation’s reputation and offer.
- Support the Director of Growth in reporting to the CEO and Board on business development performance and strategy.
Why Work for NYA?
- NYA operates as a people-focused organisation, prioritising the well-being and needs of its employees.
- NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
- A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
- NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
- We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.
Closing date: 5pm Wednesday 18th March
Interviews: Monday 23rd March (subject to change)
Interested?
If you would like to apply and find out more about this position, please click the apply button to be directed to our website.
The National Youth Agency is an equal opportunities employer.
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
Please note: We use AI detector software, so applications or CV’s with high levels of AI generated content may be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance.
No agencies please.
Job title: Business Services
Reports to: Officer Head of Finance and Business Services
Salary: Starting salary of £29,500 per annum
Location: Office based at our headquarters in Llantrisant, South Wales
Hours: Full time – 37.5 hours over 5 days
Objective:
2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.
Aims:
- Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
- Ensure that bereavement boxes are available at each of these hospitals
- Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
- Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
- Provide support to individuals who witness the sudden death of a child or young person
- Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
- To advocate and campaign on behalf of suddenly bereaved families
2wish Cymru and 2wish:
2wish has been established since 2012 and has since grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death.
We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under. We work in partnership with professionals who refer into the charity on behalf of families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.
We were founded as a Welsh organisation providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage.
In January 2024, we expanded into ‘phase one’ England, namely Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire and Somerset. And in July 2025 we expanded into ‘phase two’ England, namely Merseyside, Devon and Cornwall, Wiltshire, Dorset, Hampshire and the Isle of Wight.
Context of role:
The Business Services Officer provides high quality administrative and operational support across governance, IT, facilities, data protection, recruitment and general administration.
Working closely with the Head of Finance & Business Services, this role ensures the charity has strong internal systems, efficient processes, and compliant practices that enable staff to deliver services effectively and compassionately.
This role will support the whole organisation in both the office setting and our remote workers across England and Wales.
Key responsibilities:
Business Services and Operations
- Support the Head of Finance & Business Services in the effective running of business functions including HR, IT, governance, and office management.
- Maintain essential organisational policies, procedures, and documentation, ensuring regular review cycles.
- Manage contracts with suppliers, service providers, and facilities contractors.
Staff support
- Assist department heads with recruitment processes including job adverts, application management, interview coordination, and onboarding.
- Maintain accurate and confidential HR files, absence records, training logs, and performance documentation on Bright HR.
- Support wellbeing initiatives and contribute to developing a positive, compassionate staff culture.
- Coordinate staff training, mandatory learning, and policy briefings.
Governance and Compliance
- Maintain statutory registers and ensure timely filing of required documents.
- Support risk management processes, including maintaining organisational risk registers.
- Assist with GDPR compliance, data audits, and data protection processes.
- Prepare policies for Board approval with the assistance of Peninsula.
Leadership and People Management
- Act as first point of contact for basic IT and systems issues, escalating when necessary.
- Support the effective use of Microsoft 365, CRM/databases, and operational software including educating others on effective usage.
- Project manage the development of NOVA – our CRM system.
- Liaise with IT providers to ensure smooth delivery of technical support, security, and digital improvements.
- Issue IT equipment required for work to all new employees and maintain asset register.
- Ensuring Cyber Security essentials is complete working with IT consultant ITCS.
Facilities and Office Management
- Oversee day-to-day management of office space, equipment, and environment. Monitoring potential growth of office spaces into England.
- Manage health & safety processes including risk assessments, incident logs, and mandatory checks.
- Monitor office supplies, equipment maintenance, and procurement.
Administration and Organisational Support
- Provide administrative support to the Senior Leadership Team where required.
- Maintain central records, filing systems, and registers to a high standard both electronically and paper based.
General:
- To be responsible for organising own work agenda, time management and administration.
- To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate.
- To attend weekend and evening community events in support of the charity as necessary.
- Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role.
It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.
You will be subject to performance review, which will incorporate a review of the above duties and performance over the period. This role is subject to a DBS check.
Additional benefits for our employees:
- An ‘Employee Assistance Programme,’ including wellbeing support
- Free parking on 2wish premises
- Free branded 2wish clothing
- An extra annual leave day on your birthday
- Incremental increase in holiday entitlement based on length of service
- Paid sick leave
- Discounts for personal purchases on 2wish Merchandise
- Discounted tickets to UK 2wish events for staff and family
- Extra holiday entitlement when taking part in 2wish overseas events
- Company mobile phone for performance of duties
- Tools/equipment required for the performance of duties
- Reimbursement of work expenses
- Bright Exchange employee discounts
- Auto-enrolment into company contributory pension scheme after 3 months service
How to apply:
Please return a CV and covering letter, or a CV and two-minute video, by email.
Closing date: Friday 3rd April 2026
Thank you very much for your interest in the role. Please note, if you do not hear from us within ten working days of the closing date, you have been unsuccessful on this occasion.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Rare opportunity: Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity.
Who we are: Brake is the national, acclaimed charity delivering the National Road Victim Service, a specialist, accredited, UK-wide support service for road victims, delivering case-managed care for anyone who has been bereaved or seriously injured in a road crash or who is supporting a road crash victim.
Not your average job: This is a highly specialised frontline role supporting people affected by traumatic road deaths and life-changing injuries. We are seeking candidates with a strong understanding of trauma-informed practice and experience supporting people through the impact of traumatic bereavement and/or injury.
You will provide a specialist trauma-informed and bereavement-informed approach to care, helping individuals and families navigate the immediate and long-term impact of sudden loss or catastrophic injury. You will undertake a comprehensive needs, risk and safety assessment from which a bespoke support plan will be agreed with the person and/or families, ensuring that immediate wellbeing needs, vulnerabilities and safeguarding considerations are identified and addressed.
By joining this role, you will make a profound difference to individuals and families during their most difficult moments, helping them regain stability, access practical and emotional support, and navigate the complexities of the criminal justice or coronial process with guidance and care.
Take a look at our comprehensive job description for more details.
What we offer:
- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)
- Birthday day off (taken any time)
- Enhanced sick pay and compassionate leave
- Death in service benefit
- Pension
- Employee Assistance Programme
- Flexible working
- A rewarding role with purpose
- Be part of a skilled, friendly team with an engaged Board of Trustees
Who you are: We need energised and resilient self-starters with experience in supporting traumatic grief and post-traumatic stress. a background in providing high-quality emotional support and advocacy. Experience in the following sectors often provides a robust toolkit of high-level transferable skills: Police or criminal justice roles, family liaison, counselling or trauma support, health and social care, casework in any related field
Specifically seeking candidates with:
- Experience with people affected by trauma, sudden bereavement, or serious injury
- Understanding of trauma-informed practice and ability to provide support sensitively
- Experience identifying and responding to safeguarding and vulnerability concerns
- Strong advocacy skills ability to act as a powerful voice for service users, expertly navigating external networks, assemble resources and cross-functional support where required.
About us: At Brake, we are committed to creating a truly inclusive workplace where all colleagues feel valued, respected, and supported. We welcome applications from all backgrounds and life experiences, and particularly encourage candidates from the global majority, LGBTQIA+ community, and people with disabilities to apply.
We believe that diverse perspectives strengthen our work and enable us to deliver the best possible support to individuals and families affected by road trauma. As a proud Disability Confident employer, we don’t want you to ‘fit’ our culture, we want you to enrich it
If you are passionate about making a difference and share our vision for a world where no one is killed on our roads, we want to hear from you.
Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.
An enhanced DBS check is required due to the sensitive nature of our service.
Join us today and be part of the solution!
If writing a cover letter isn't your thing, why not send us a short video telling us about why you think you'd be a great for for our charity.
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.

The client requests no contact from agencies or media sales.
Are you passionate about delivering exceptional events and creating memorable experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, The Royal College of Radiologists (RCR) wants you on our team as our new Events Administrator!
We are at an ambitious and exciting stage, redesigning and expanding our portfolio of learning products and delivering a growing programme of in-person, online and hybrid events including major conferences like our Global AI Conference.
As our Events Administrator, you’ll play a key role in ensuring the smooth delivery of meetings and conferences that make a real difference to clinical care. Working closely with our Conference Organiser and the wider Learning Team, as well as colleagues in marketing, sponsorship and external stakeholders, you’ll help us deliver events that inspire, educate and connect healthcare professionals worldwide.
What you’ll do
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Support the planning and delivery of high-quality events across the UK and globally.
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Coordinate logistics, manage registrations, and ensure delegates and speakers have an exceptional experience.
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Work with subject matter experts, sponsors and partners to bring events to life.
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Provide outstanding customer service and troubleshoot on the day to keep everything running smoothly.
What we’re looking for
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Experience in event administration and logistics (in-person, online and hybrid).
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Strong organisational skills and attention to detail.
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Excellent communication and relationship-building abilities.
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Confidence using Microsoft Office and online event platforms (e.g., Zoom).
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A proactive, adaptable approach and a passion for delivering great experiences.
Why join us:
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Make a difference to the lives of Doctors and the specialities they work in every day!
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Hybrid working (60% working week can be done remotely)
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Modern working environment
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Equipment provided to work from home
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Generous annual leave allowance
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Excellent pension scheme
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Interest free season ticket loan and cycle to work scheme
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Employee Assistance Programme
If you think this may be the opportunity for you, please see the candidate pack attached to this advert for more information on the role and instructions on how to apply.
The deadline for applications is midnight on Sunday 15 March 2025. First stage interviews are scheduled for 24 March 2026.
The client requests no contact from agencies or media sales.
Severn Arts is an ambitious, evolving arts charity and one of the national Music Hubs for Herefordshire and Worcestershire. We are looking for people who want to ensure the creative sector flourishes, and that the value of the arts is recognised as a contributor to society, and to creating confident, empowered communities.
In our new Chief Executive, we seek a leader with the experience and ambition to build on the momentum we have, to strengthen organisational resilience, grow audiences and foster relationships with partners and stakeholders. The successful candidate will work with the Senior Leadership Team as we embark on a new 3-year Business Plan cycle to design and implement innovative and creative strategies that align with our strategic aims.
The new Chief Executive will be instrumental in advocating for the work we do, growing the business, and promoting the opportunities Severn Arts brings to children and young people and the wider community of Worcestershire.
Severn Arts has been through significant transformational change since its inception and has accomplished a great deal through diversifying into large-scale project delivery, community engagement and music projects aimed at providing access for all to high-quality experiences that are sustainable and life-affirming. We are in year two of a new three-year business plan period and the potential to grow our offer and increase our impact is great. Joining at this time in our history would enable the right candidate to have significant influence in taking the charity forward.
Main purpose of the role: To provide leadership to the organisation working with the Senior Leadership Team to develop, deliver and evaluate our agreed strategic business plan; promote growth and sustainability, and foster a positive, inspiring work environment that empowers our teams to deliver our vision and goals.
- Lead the charity’s vision, values and strategic direction working closely with Trustees to ensure a resilient, ambitious organisation that connects communities through creative endeavour and engagement.
- Support the Chair of Trustees to ensure that the Board and sub committees are equipped and informed, enabling effective and appropriate governance.
- Drive the successful development of income generation through successful fundraising and partnership development to ensure Severn Arts' sustainability.
- Work with and support the Director of Operations and Resources to develop and implement an informed financial plan and be accountable for the annual budget.
- Build and maintain key relationships with stakeholders locally, regionally, and nationally and be an ambassador and spokesperson for the organisation.
- Work and negotiate with strategic funding partners to ensure that outcomes and KPIs are aligned and delivered for the benefit of our audiences and users and for the long-term sustainability of Severn Arts.
- Provide leadership across the organisation and ensure Inclusion, Diversity, Equity and Access is embedded into all aspects of our work, team, and offer.
- Ensure a joined up, supportive working environment that sets out clear values, encourages creativity and contributions from everyone and enables the staff team, volunteers and our Board to flourish and thrive.
- Overall responsibility for adherence to all company policies and working practices.
This post is subject to a criminal record check under the arrangements established by the Disclosure and Barring Service.
At Severn Arts, we are passionate about the power of creativity to transform and enrich lives.
The client requests no contact from agencies or media sales.
As Helpline Care Navigator (HCN), you will act as the first point of contact for individuals, families and health professionals across the North and North East region.
You will deliver compassionate, person-centred support and clear, practical information via telephone and email, ensuring people affected by PSP & CBD feel heard, informed and supported at every stage of their journey. Alongside direct support, you will actively engage with health and social care professionals, neurology clinics and wider partners to strengthen local awareness of PSP & CBD and enhance referral pathways across the region.
This is a key role in maintaining continuity, quality and momentum within our Helpline service during a period of maternity leave and you will be reporting to the Helpline and Support Services Manager.
Hours of Work & Annual Leave
- 35 hours per week - this may include working some unsociable hours, including evenings and weekends.
- 28 days plus bank holidays. Pro-rated for part time role.
The main office is in Milton Keynes, and we have a hybrid working policy with most staff spending one day a week in the office and the remainder working from home. There is flexibility in the arrangements that need to be agreed upon with the line manager.
Key Responsibilities
- To be ‘first point of call’ for people with PSP & CBD and their families living in North and Northeast region including, Greater Manchester, Merseyside, Lancashire, Cumbria, North Yorkshire, Tyne & Wear & Northumberland. Providing people with support and information over the phone and via email.
- To raise awareness of PSP & CBD across all health and social care disciplines in the region by engaging with HSCP’s and neurology clinics.
- To provide accurate information in all aspects of PSP & CBD in response to enquiries and signpost onto other organisations where appropriate.
- Ensure a maximum response to all helpline calls, emails and enquires.
- To keep clear and accurate records and statistics of enquires received and actions taken.
- To carry out a maximum number of proactive calls to people affected by PSP & CBD within the region as directed by the Helpline Manager.
- Develop and maintain the existing database of key health and social care professionals and regional services.
- Attend outreach events to build the profile of PSPA services amongst health and social care professionals.
- Work with the Director of Policy and Influencing to identify ways in which services and care can be improved for families affected by PSP & CBD in the region.
- To signpost to PSPA Support Groups and services.
- Liaise with external services to signpost to local support.
- Take an active part in the delivery and planning of information and support events, which may include the possibility of overnight stays and weekends.
- Liaise with the fundraising team to signpost to fundraising activities.
- Liaise with the Volunteer Coordinator to maintain and build volunteering in the region.
- To attend and contribute constructively to team and other meetings as required.
- To ensure the implementation of policies, procedures and quality standards as defined by PSPA.
- Contribute to the development of literature and articles for PSPA Matters.
- To undertake any other tasks, by agreement as required, in support of the work of PSPA.
The duties may be changed and/or varied to meet changing circumstances at the discretion of the CEO and Board of Trustees.
Person Specification
Essential Criteria:
- Experience in delivering helpline and/or information and support services
- Excellent listening and interpersonal skills, with the capacity to listen actively understanding different points of view
- Ability to keep accurate records
- Willingness to undertake training and continuing personal development
- Experience of and sensitivity to communicating with audiences from a range of backgrounds
- Strong IT skills, with experience in MS Office products and customer relationship management software
- Flexible and reliable attitude and the ability to self-organise and to work without direct supervision
- Good communication skills, both oral and written and excellent telephone manner
- Ability to manage difficulty questions, emotions and situations in a calm and confident way.
Desirable Criteria:
- Knowledge of PSP & CBD or other neurodegenerative diseases and/or experience of working in the NHS
- An understanding of Safeguarding and an ability to follow relevant policies and procedures
- Knowledge of healthcare or social care systems.
For more information about this role, please visit our website.
Benefits
- Pension Scheme
- Employment Assistance Programme
CREATING A BETTER FUTURE FOR EVERYONE AFFECTED BY PSP & CBD.
The client requests no contact from agencies or media sales.
