Training volunteer jobs

Chief Executive Officer (CEO)

Salary: £45,068 to £51,242 (Negotiable)

37 hours per week – Flexible throughout the week, including some evenings and weekends

We are seeking to appoint a Chief Executive Officer with a proven commitment to survivor-led practice, outstanding organisational leadership capability, and relevant therapeutic competence, to provide strategic and inspirational leadership for the organisation’s future.

Leeds Survivor Led Crisis Service (LSLCS) exists to provide compassionate, person-centred, trauma-informed crisis support to people across Leeds and West Yorkshire.  Founded in 1999 by individuals with lived experience of mental health crisis, the organisation has grown to deliver a range of services for adults, children and young people while remaining rooted in survivor leadership and empowerment. LSLCS has a long history of innovation and excellence; receiving multiple national awards.

The CEO holds overarching responsibility for the current service provisions, with the support of operational directors and service managers.  LSLCS challenges and shapes current practices; aligned with the needs of those accessing crisis services, with a strong emphasis on gaining and reviewing service user and team feedback to inform decision-making.  The CEO must be able to review feedback openly, regularly and with genuine curiosity in shaping the future of the organisation.

The CEO provides strategic leadership to ensure that LSLCS continues to deliver high-quality, values-led crisis services.  Working closely with the Board of Trustees, the CEO ensures the organisation operates in alignment with its survivor-led ethos, trauma-informed principles, and person-centred philosophy.  The post-holder champions the mission of LSLCS, strengthens its culture, and maintains the organisation’s reputation as a trusted and innovative provider of crisis support.

The CEO must ensure that the organisation’s governance is compliant with Charity Commission requirements, contractual obligations and all other relevant legislation and guidance, and works closely with the Operations Director (Central Services) to ensure the organisation’s financial sustainability and the appropriate, responsible use of its resources.

Acorns Children’s Hospice provides specialist care and support for babies, children and young people who are life limited or life threatened. Supporting over 750 children and nearly 1,000 families annually, Acorns is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.

Over the past three years, Acorns’ leadership has enhanced collaboration and innovation across the charity and embedded an organisation-wide fundraising culture. They are now seeking a senior corporate partnerships specialist to lead Acorns’ newly formed Partnerships Team, which combines corporate new business, account management and community income streams.

A member of the Fundraising Leadership Team, the role will be responsible for securing and managing high-value strategic partnerships with businesses while simultaneously driving engagement with local community groups, education partners, and faith groups, ensuring clear tiering, structured pipeline progression and robust income performance.

The role will also act as Partnerships lead for the upcoming £5m fundraising appeal, co-canvassing alongside the Head of Philanthropy and executive leadership, and mobilising corporate and community networks around key campaign moments.

As Head of Partnerships, you will:

• Report to the Associate Director of Fundraising and line manage a team of four (Senior Business Development Manager (Corporate), Senior Corporate Partnerships Manager Senior Community Partnerships Manager, Partnership Engagement Officer)
• Form part of the Fundraising Leadership Team, with shared accountability for strategic decision making, compliance and cross-directorate working
• Lead and integrate Corporate and Community fundraising into a cohesive partnerships strategy aligned to the wider Fundraising Strategy
• Design and implement a three-year corporate and community income plan, with full budget and forecasting responsibility
• Conduct an audit of current partnerships activity, pipeline and resource allocation to ensure effort aligns to regional and national potential
• Lead corporate new business acquisition, securing multi-year strategic partnerships, Charity of the Year agreements, cause-related marketing, sponsorship and stock generation partnership

Essential skills and experience:

• Strong corporate fundraising background within a charity setting
• Proven track record of securing six-figure corporate gifts
• Experience managing and motivating teams to deliver robust income targets
• Experience designing strategies, annual plans and budgets and adapting them as required
• Strong knowledge of the corporate landscape, regionally and ideally nationally
• Confidence leading high-value pitches, negotiations and senior stakeholder engagement
• Experience of forecasting, reporting and managing income performance
• Strong working knowledge of CRM systems and fundraising compliance

Desirable:

• Experience across both local AND national corporate partnerships
• Exposure to community fundraising or engagement programmes
• Experience working on appeal boards or high-value campaign activity

Employee benefits include: 

• 27 days annual leave plus bank holidays
• 5 days holiday buyback scheme starting from April 2026
• 7.5% employer pension contribution
• Life assurance scheme (2 x annual salary)
• Retail discounts (including the Blue Light card)
• Cycle to work scheme
• Discounted gym membership
• Access to expert financial health and wellbeing support

Hybrid working with 2dpw at preferred location (Birmingham, Worcester or Walsall). 

**PLEASE NOTE: To apply for this vacancy, please ensure you firstly download a copy of our application form from the documents section below and complete it. Click the 'apply' button and fill out your personal details in the relevant sections. Once you have submitted these you will be asked if you would like to attach any documents. At this stage please submit the completed version of the application form.**

Job title: Prospect Research Officer  (fixed term contract 12 months)
Salary: £31,500-£35,000
Hours: 35 hours per week

Contract: 12 months

Reports to:Prospect Research Manager 

Key relationships: Partnerships and Philanthropy Team, SMT, UNHCR’s global due diligence team 

Location:  WeWork, 1 Mark Square, London EC2A 4EG (hybrid working policy operates)

WHO WE ARE AND WHAT WE DO 
 

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.  
 

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.  
 

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.  
 

DIVERSITY, EQUITY, INCLUSION AND BELONGING
 

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.   UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach.  The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion.   

JOB PURPOSE 

UK for UNHCR (UK4U), the UN Refugee Agency's national charity partner, is looking for a Prospect Research Officer to join a small but high performing team with big ambitions. This role will play a key part in continuing to build our UHNWI, HNWI, Trust and Foundation and Corporate and pipelines, by working closely with the Prospect Research Manager, fundraising colleagues as well as UNHCR internationally.   
 

This role reports to the Prospect Research Manager, who is responsible for developing and driving the prospect research strategy, due diligence and all high level, strategic prospect research.  The post holder will help identify research, organise and evaluate a prospect’s financial capacity, ability to give, willingness to give, charitable interests, and connection to the organisation, operating within the organisation’s due diligence process. The role will support UK for UNHCR’s due diligence process by helping to renew due diligence on existing pipelines, to completing some new due diligence profiles on lower-level prospects through utilising key due diligence tools and platforms, working with the Prospect Research Manager and members of the Partnerships and Philanthropy team, SMT and UNHCR’s global due diligence team. 
 

Passionate about the refugee cause and UNHCR’s contribution, you will have demonstrable experience of successfully identifying prospects as well as preparing and presenting in depth prospect briefs for across the high value fundraising pipeline from UHNW and HNW individuals, Trusts & Foundations and Corporates. You will be familiar with using a variety of information sources, of complying with GDPR and other regulations and working with a CRM database. Donor focussed and a problem solver, you will with have excellent written and verbal communication skills and be someone who enjoys working as part of a team. 
 

We are interested in hearing from candidates with a range of professional experience: charity or private sector. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply. 
 

ROLE RESPONSIBLITIES   

• Working with the Prospect Research Manager to support the overarching strategy for the prospect research function and to help deliver a strong and sustainable prospect pipeline. 
• Prepare prospect research profiles for the Philanthropy and Partnerships Team, whether in preparation for individual meetings or for a range of events. 
•  Support the Prospect Research Manager’s work with the Director of Private Philanthropy to identify UHNWI prospects and their work with the Senior Philanthropy 
• Advisor to identify prospective members of UK for UNHCR’s first advisory development board.  
•  Using a broad spectrum of sources, identify, research, organise and evaluate a prospect’s financial capacity, ability to give, willingness to give, charitable interests, and connection to the organisation. Support fundraising staff in prioritising prospects.  
•  Keep up to date on trends and new ways of working within Prospect research and due diligence.
• Work within UK4U’s due diligence policy and processes, supporting the Prospect Research Manager to maintain a system to enable the organisation to track due diligence carried out, ensuring compliance with all regulatory best practice standards. 
• Produce in-depth, well-written reports on prospects based on a combination of data from the donor database, open access records and other markers of high-quality donors. 
• Support the Prospect Research Manager to embed best practice use of the database within the team. 
• Provide general support to fundraising staff and work on special projects when called for.
• Support Prospect Research Managers bi-yearly pipeline reviews to ensure pipelines remain dynamic and fit for purpose. 

The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. 
 

PERSONAL ATTRIBUTES AND EXPERIENCE  

Essential Experience 
 

• Experience of profiling, network mapping, prospect qualification and other prospect research activities. 
• Experience of working with colleagues in Individual Giving Teams and with major donor and corporate fundraisers to optimise use of a CRM database to identify potential prospects. 

Essential Skills/Knowledge 
 

• Ability to act proactively to identify new prospects 
• Ability to juggle and prioritise multiple tasks and meet deadlines   
• Able to demonstrate flexibility, with a willingness to respond quickly, particularly at times of humanitarian crisis 
• Ability to investigate, analyse, and synthesize large quantities of data into a user-friendly and concise format for the use by fundraisers and key volunteers (e.g. Trustees)  
• Ability to learn quickly and adapt to new situations well 
• Demonstrable strong oral and written communication skills 
• Ability to be discreet with valuable and personal donor details that are often confidential 
• Ability to problem-solve effectively 
• Ability to take a tactful and ethical approach to fundraising tasks 
• Demonstrable understanding of GDPR and other regulatory compliance issues.  
• Ability to work proficiently with CRM databases (knowledge of Salesforce helpful).  
• Ability to work proficiently in Microsoft Office Suite. 

Desirable Skills/Experience 

• Demonstrable interest in or higher education on/or similar study on international development/humanitarian issues. 

WHY JOIN UNITED KINGDOM FOR UNHCR? 

You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. 
 

What else?
 

Wellbeing
 

• 28 days’ leave per annum plus bank holidays 
• Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. 
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Discount on gym memberships. 
• Hybrid and Flexible Working.
• Staff socials.

Financial
 

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme
• Non-contributory Income protection scheme.
• One-off contribution towards homeworking set up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme. 

Development 

• Comprehensive training and continuing development opportunities.
• Individual training budget.

HOW TO APPLY
 

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.   
 

Closing date: 2nd March 2026
 

Interview dates: First round interviews will be held online 10th-12th March. Second round interviews will be held w/c 16th March

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation please contact us. We will make every effort to respond to your request for assistance as soon as possible.
 

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.

Make a difference every day with PDSA 

About Us

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.   

We’re now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.   

If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together.  

About you 

We’re looking for a Client Services Manager to lead our reception teams across two PDSA sites:

• Edmonton Green (N9 9AA) – 3 days per week
• Hendon (NW4 4JU) – 2 days per week 

This role involves regular travel between both locations, so flexibility and confidence working across multiple sites is essential.

You’ll manage a team of 10 receptionists who provide cover 7 days a week, ensuring high standards of customer service are delivered consistently, both in person and remotely.

This is a diverse, hands-on role where you’ll shape the client experience, support your team, and make sure every visitor feels welcomed, listened to and supported. Alongside line management, you’ll also take responsibility for key health and safety tasks, helping to maintain a safe, compliant and well-organised environment for colleagues, clients and pets.

Your responsibilities will include:

• Leading and developing the reception team across two sites
• Managing staff both in person and remotely
• Maintaining excellent customer service standards
• Handling and resolving client issues confidently and professionally
• Improving the client journey and communication processes
• Overseeing client-facing administration and risk assurance
• Managing health and safety responsibilities within the hospitals
• Building positive relationships within the local community

You’ll work closely with clinical colleagues to ensure our hospitals run smoothly, compassionately and efficiently.

About you

We are looking for a confident, empathetic leader who thrives in a busy, client-facing environment and can handle challenges calmly and professionally.

You’ll bring:

• Experience managing teams in a busy customer-focused setting
• Confidence leading people both in person and remotely
• Strong problem-solving and communication skills
• The ability to deal with a wide range of client situations
• Good IT skills, including Microsoft Office
• Excellent organisation and attention to detail

Experience in a veterinary environment is desirable but not essential – full training will be provided. Most importantly, you’ll share our values and passion for supporting people and pets when they need us most.

Rewards, support and benefits

We’re really passionate about being a great place to work, somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas, individuality and passion for pets to work with them. 

As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including: 

• 25 days’ holiday plus Bank Holidays, with option to buy or sell an extra five days.
• Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually. 
• Generous pension options, with PDSA contributions starting at 5% and rising to 10%. 
• Life assurance providing four times your annual salary for added peace of mind. 
• AXA Health Employee Assistance Programme, with 24/7 wellbeing support
• Retail, holiday and lifestyle discounts available through our staff Fetch benefits platform. 
• Enhanced maternity, paternity and adoption leave to support you and your family. 
• 15% discount on PDSA Pet Insurance plus access to staff veterinary services. 

To apply for this role, click Apply Now at the top of the page, create a candidate account and complete our simple application form.    

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.  

If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.  

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.  

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.  

The General Manager will provide leadership and day-to-day operational management for the Natural Voice Network, ensuring smooth running of its activities and services. Working under the strategic direction of the Trustee Board, the General Manager will implement decisions, oversee the Administrator, and manage finances and communications at an operational level.

They will have delegated authority to make operational and financial decisions (within agreed limits) on behalf of the NVN and its Trustee Board, enabling trustees to focus on governance, strategy, and long-term development.

Key Responsibilities: 

Operational Management

- Manage the day-to-day running of the NVN, ensuring all activities are delivered efficiently and in line with the organisation’s values and policies.

- Maintain and store confidential documents and archives.

- Work closely with the Administrator to ensure smooth coordination of membership services, communications, and events.

- Support the development and implementation of the NVN’s strategic and annual plans.

- Represent the NVN in meetings and collaborations, acting as a central point of contact for members, partners, and external organisations.

- Assist with the organisation and delivery of NVN events, training, and gatherings (online and in person).

Financial Management

- Manage operational budgets and approve expenditure within agreed limits (e.g. up to £1,000 per transaction or as defined by the Trustee Board).

- Work alongside the Treasurer on financial planning, reporting, and compliance.

- Prepare financial reports, budgets, and forecasts for trustee meetings.

Governance and Reporting

- Ensure systems are in place to support good governance, including accurate records, risk management, and compliance with relevant legislation.

- Prepare reports for the Trustee Board, highlighting progress, challenges, and key decisions.

- Keep policies and procedures up to date and support trustees in implementing policies and procedures, ensuring that staff and volunteers are informed and aligned.

- Oversee preparation of agendas, papers, and minutes for Trustee Board and working group meetings in collaboration with the chair and administrator.

- Manage trustee induction when new trustees are elected onto the Trustee Board.

Staff Supervision

- Line-manage the Administrator, setting clear priorities and providing regular supervision and support.

- Foster a positive, inclusive working culture consistent with the NVN’s ethos.

We are looking for a Head of IT to lead all aspects of IT and Data Services across Battersea’s three sites ensuring our services meet the needs of the charity and enable us to deliver our charitable objectives. They will be responsible for the design, development and implementation of a high quality, timely and appropriate IT and Data Services offer to key stakeholders across the charity.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable forall.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 15th March 2026

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): w/c 23rd March 2026 (to be confirmed)

For more information about the role, please download our Recruitment pack from our Careers website.

TRC Sexual Abuse & Rape Support Greater Manchester is seeking an experienced and committed professional to join our team as our Services & Operations Manager.

Based across our sites in Trafford, you will provide clinical and operational oversight of TRC’s service areas (counselling, ISVA, helpline & digital, and Pathfinder) and provide direct day-to-day service management. You will lead on safeguarding, act as a line of support between the client-facing services and the CEO, line-manage our service coordinators, lead on triage meetings and coordinate TRC's centre.

This job would be ideal for someone who is passionate about supporting survivors of sexual violence, has line-management experience and has case management experience in a specialist support service.

Digital Change Manager 

• Reporting to: Digital Transformation Lead 

• Employment Status: permanent 28 hrs/week (flexible) 

• Location: Home based 

• Level: Managerial (Band 6) 

• Salary: £32,859 fte per annum plus excellent pension & benefits 

Role purpose 

Adoption UK is undertaking a major digital transformation, initially focused on CRM and Website developments. Our Digital Transformation Team will drive this change programme, working with colleagues and external digital partners; and subsequently deliver our on-going digital strategy implementation and development. 

You will support the Digital Transformation Lead to refine and implement Adoption UK’s digital strategy, to deliver our digital transformation project. Working with internal and external stakeholders the team will ensure that the project’s vision and scope meet the business and operational needs of the charity. An important part of your role will be to work collaboratively with colleagues across the organisation and particularly with our Marketing and Communications team to integrate digital into all current and upcoming projects. 

We’re looking for someone who has experience of project working in a digital environment, particularly within website and CRM implementation. 

Background – our digital transformation 

Like many charities, we’ve historically developed our digital framework and footprint organically, with insufficient web and CRM integration and functionality, duplication and data silos; resulting in data management and website functionality that don’t meet all our users’ needs. We’re changing all that by: 

1. Investing in our customer-facing website and data management systems; connecting all our divisions and services, delivering integrated systems that provide a positive customer and stakeholder journey.
2. Developing the next generation of digitally accessible services 
3. Extending our in-house digital capability to support continuous delivery. 

Key accountabilities: 

• Support the Digital Transformation Lead to implement the charity’s digital strategy.

• Coordinate data and content activities, including migration between platforms, to deliver our website and CRM digital transformation programme.

• Utilise and maintain relationships with key stakeholders across the organisation and with current and future digital partners. Use these networks to: 

• embed digital first principles and best practice. 

• Train, coach and mentor colleagues to be effective users of our CRM and website. 

• Progress opportunities to increase our digital capability and integrate digital into our current and upcoming work. 

• Utilise the digital performance assessment framework to monitor compliance with digital and data best practice standards. 

• Assist in maintaining our data security standards compliance, participating in quality assurance activities. 

• Work collaboratively with our external digital and IT partners. 

Essential Criteria 

• Significant experience of website and CRM implementation and data/content management. 

• Good general knowledge and experience of organisational IT systems, including cloud and M365 applications. 

• Excellent verbal and written communications skills. Able to convey complex or technical information simply and clearly. 

• Experience of IT/Digital supplier engagement. Able to engage effectively with both technical and non-technical stakeholders. 

• Experience of working in a digital project/change environment. 

• Ability to work under pressure and to respond quickly to changing circumstances and to tight timetables 

Desirable criteria 

• Experience of working in an organisation which uses agile development methodologies. 

• A strong understanding of the National Cyber Security Centre principles and approach and General Data Protection regulations principles, audit and compliance. 

Make a real difference in people's lives - and let us make a real difference to your life and career.City of Chelmsford Mencap is an independent charity that supports people affected by learning disability across mid-Essex.  It provides lifelong learning, social opportunities, work experience, advocacy and information.

Summary of the Role

The Support Lead plays a key hands-on role in delivering high-quality, person-centred support within the Outreach Academy, CCM’s lifelong learning service. They help coordinate daily activities, promote independence and wellbeing, and ensure service users experience meaningful learning in a safe, inclusive, and empowering environment.

The Support Lead works closely with the Senior Support Leads to implement care plans, support learning sessions, uphold safeguarding responsibilities, and model best practice based on key social care values. They guide and assist specialist support workers, tutors, volunteers, and work placement students during sessions, helping to create a positive and enriched learning experience for all participants.

Key Social Care Values and Approaches Required

The Support Lead must demonstrate understanding and use of:

• Person-centred thinking, planning and co-production
• Strengths-based and outcomes-focused practice
• Active Support approaches
• Positive Behaviour Support (PBS)
• Making Safeguarding Personal
• Supported decision-making and the relevant legislation
• Trauma-informed approaches
• Accessible communication methods (e.g., visual supports, Makaton, easy-read)
• Dignity in Care and principles of respect, choice, independence and inclusion

Key Responsibilities

• Supporting Daily Operations
• Direct Support and Person-Centred Practice
• Guiding and Supporting Staff, Students & Volunteers
• Communication and Partnership Working
• ​Safeguarding, Safety and Risk Management
• Record-Keeping and Administration
• ​Quality, Reflection and Development​

Job Purpose

The Administration & Outreach Worker plays a joint role in ensuring the smooth day-to-day running of the outreach centre while also providing compassionate frontline support to clients experiencing hardship or crisis. The role combines office administration, client engagement, partnership building, and practical support to further the mission and vision of the charity.

Key Responsibilities

Administration Duties

• Handle general office tasks including filing, data entry, and maintaining organised records.
• Maintain accurate client statistics and confidential records.
• Manage incoming calls, screen enquiries, and direct to the appropriate person.
• Welcome and assist clients and visitors to the outreach centre in a professional and friendly manner.
• Maintain polite and professional communication via phone, email, and post.
• Support diary management, meeting coordination, and office supplies ordering.
• Use IT systems including Microsoft Office, databases, printers, and scanners to support operations.
• Provide general administrative support to ensure the smooth running of the outreach centre.

Outreach & Client Support Duties

• Provide one-to-one support to clients with compassion, empathy, and a non-judgemental listening ear.
• Offer appropriate signposting and referrals to relevant services and agencies.
• Develop and maintain a strong understanding of local support services and resources.
• Build partnerships with local organisations, agencies, and charities to advocate for clients and support their progression.
• Support clients experiencing food poverty, crisis, or social isolation with practical and emotional support.
• Support volunteers and assist with coordination where required.
• Contribute to the overall strategy and development of the outreach centre.
• Maintain strict confidentiality and adhere to data protection requirements.

Person Specification

Essential Skills & Experience

• Previous administrative experience desirable.
• Excellent computer skills including Microsoft Office and data management.
• Strong organisational skills and attention to detail.
• Ability to communicate clearly and professionally, both written and verbal.
• Ability to manage confidential information with discretion.
• Empathetic, compassionate, and able to support individuals in crisis.
• Problem-solving skills and ability to think on your feet.
• Well organised, self-motivated, and adaptable.
• Ability to work both independently and as part of a team.
• Good with people
• Good under pressure

Personal Qualities

• Passion for supporting individuals experiencing hardship or food poverty.
• Shares the heart and vision of the charity and is sympathetic to its Christian ethos.
• Proactive with a desire to create a positive experience for clients and visitors.
• Able to remain calm and professional in challenging or sensitive situations.

Additional Information

• Appropriate training will be provided.
• An enhanced DBS check will be required.
• Work attire: Smart casual/appropriate office-based clothing.

The Programmes and Projects Executive will play a key role in supporting our community of primary and secondary schools throughout the school year. You will help design and deliver Bite Back in Schools, ensuring a positive and engaging experience for young people, their teachers and their schools — and making sure the programme achieves meaningful impact.

Alongside day-to-day programme delivery, you will contribute a range of projects across the organisation, including supporting an exciting new collaboration with other school food charity partners and helping to coordinate and support wider organisational initiatives.

This role would suit someone who enjoys working with young people, is proactive and adaptable, and is ready to learn and grow at a leading youth-led health charity. You’ll be motivated by helping young people turn their ideas into action and seeing the difference that makes in schools and beyond.

The Programmes and Projects Executive will join a friendly and ambitious Programmes team to support schools and local authorities to deliver high-quality programmes and maximise impact, making canteens and high streets healthier, happier places.

RESPONSIBILITIES

Relationship management 

• Provide ongoing support to both primary and secondary schools throughout their time on the programme, building strong working relationships with participating schools. 

• Support communication with all primary schools, providing a point of contact for the coordinator and lead teacher in each school. 

• Support monitoring and evaluation through creation of surveys, ensuring completion of baseline and end of year surveys, and analysis of data submitted (working with our Impact & Evaluation Manager).

• Provide timely responses to school queries and alert the Programmes Manager of any potential risks.

• Proactively seek feedback from teachers and young people on our programmes.

• Ensure opportunities for schools to engage in at least two one-on-one meetings with our team during the school year. 

• Build productive relationships with programme partners, including Chefs in Schools and School Food Matters. 

Community management 

• Celebrate and share examples of best practice and impactful social action projects amongst our community of schools. 

• Deliver training and webinars for schools.

• Grow our movement - supporting the recruitment of future cohorts by promoting the Bite Back in Schools programme, distributing recruitment comms, holding set up calls with interested schools, and guiding schools through the application and enrolment process, working closely with the Programmes Manager on the design of these processes.

Programme delivery 

• Schedule and organise visits to schools, agreeing agendas with the schools in advance to include elements including meeting pupils and teachers, leading feedback sessions and focus groups and supporting the development of their social action campaigns. 

• Schedule and deliver assemblies with primary and secondary schools partaking in the programme.

• Ensure schools submit invoices on time as part of their grant funding, providing support where needed and coordinating with the finance team to ensure prompt processing.

• Book and arrange assemblies, coordinating between schools and our Bite Back Ambassadors.

• Support the School Ambassadors with travel logistics as they deliver assemblies in schools across England and Scotland.

• Maintain and regularly update programme management software and associated data to ensure accurate and up to date information for all participating primary schools.

• Ensure successful end-to-end support for the 10+ primary schools participating in the programme throughout the next school year.

Project support 

• Provide support to Programme Manager in the delivery of projects, ensuring projects are delivered on time, within budget and scope.

• Coordinate our relationship with our partners in The School Food Project, including Chefs in Schools, School Food Matters, Food Foundation & Jamie Oliver’s Group.

• Support the national rollout of the Bite Back in Schools Primary programme by contributing to the design, development, and refinement of engaging, age-appropriate resources for primary settings, building on insights and proven impact from two successful pilot programmes.

• Assist with the organisation and delivery of Bite Back events throughout the year, including travelling as needed to support the Youth teams' operational requirements. 

• Provide ad hoc input to evolving organisational requirements as directed by senior team members.

SKILLS AND EXPERIENCE 

What we will be looking for as we evaluate applications is demonstrable experience in at least some of these areas, and evidence of capacity to build skills in other areas. Please don’t be put off applying for one of our jobs because you can’t demonstrate every skill. If you're passionate and excited about working for us, and possess the main skills and experience we are looking for, go ahead and apply. You could be just what we are looking for!

The ideal candidate would have the following experience and qualities:

Essential

• Ability to build and maintain strong working relationships with a broad range of stakeholders at the individual level and in representation of the organisation.

• Strong organisational and project management skills, with excellent time management, ability to manage competing priorities and attention to detail.

• Excellent writing and communication skills, with the ability to adapt messages and language to resonate with different audiences.

• Ability to travel across England and Scotland when required (occasional).

• A willingness to build relationships across sectors, with young people and adults.

• Experience of creating resources which are engaging for young people.

• Experience of youth facilitation and/or delivering training.

• Experience in presenting and delivering content, ideally to young people such as an educational, heritage or other  setting, for example such as leading assemblies and workshops.

• Demonstrated experience planning and coordinating events, including logistics, stakeholder communication, and on-the-day delivery.

• Confident public speaker or willingness to learn.

Desirable

• Proven experience coordinating programmes in partnership with external stakeholders, fostering strong collaborative relationships to ensure successful delivery and shared outcomes.

• Experience of working with CRM systems.

• Strong understanding of the education sector and experience of working with schools and teachers.

• Experience in drafting compelling copy and uploading content to digital platforms.

• Understanding of youth social action and extracurricular programmes.

• Interest in campaigning, social justice, food, and child health.

• Experience with design tools like Canva.

We are seeking a Marketing and Events Executive to join our team. You will help build our brand, engage with our donors and community groups, and organise events that showcase our work and impact.

First and foremost, a passion for the not-for-profit sector and an excitement to utilise your marketing and event management experience to increase investment in the regions not-for-profit sector is a must.

Reporting to the Head of Insight & Communications, you will play a dual role supporting our marketing campaigns, assisting with content creation, helping develop digital/social media strategies as well as helping to plan and execute our events.

What We Offer

• Meaningful Work: Be part of a team dedicated to driving positive change.
• Annual Leave: 30 days Annual Leave (plus 8 days public holiday)
• Flexible Working: Hybrid working arrangement (4 days in Liverpool City Centre office) and flexible hours between 9:00-9:30am and 4:30-5:00pm.
• Healthcare: Paid membership to Medicash
• Pension: Enhanced employer contribution
• Professional Development: Training and mentorship to help you grow your skills in marketing and events.
• Supportive Environment: A collaborative and creative workplace that values diversity.

For a full description of the role responsibilites, please download the Job Description attached.

Evening / Weekend Support Worker (Substance Misuse)

We are looking for someone mature, motivated and caring to provide person-centred support to our residents in their recovery journey. If you have a heart to see people overcome substance misuse - to reset, recover, and restore their lives - please join our friendly team.

The post-holder will form part of our team of staff who support our residents in their recovery primarily outside of office hours. You will therefore have great inter-personal skills and the ability to implement firm but caring boundaries. In addition, you will be responsible for a variety of administrative tasks, including updating records and administering medication as well as managing the house during weekends and overnight.

This is a part-time role on a zero hours contract, including some evenings and weekends, so could work alongside other employment commitments. Hours negotiable.

If you're interested in this opportunity and feel you have the skills to help support the work we do, we’d love to hear from you. Please submit your CV along with a covering letter to explain your suitability for the role as outlined in the job description.

Yeldall Manor is a Christian organisation, and this role has an occupational requirement that the successful candidate be a committed and practising Christian able to support residents in their spiritual journey (in accordance with Schedule 9 of the Equality Act 2010).

Yeldall Manor is committed to safeguard and promote the welfare of its residents. The successful candidate will be subject to a satisfactory enhanced DBS check. We welcome candidates with lived experience but, if you are in recovery, you must have a minimum of two years’ clean time.

We look forward to hearing from you!

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Volunteering & Befriending Coordinator to play a pivotal role in our Complex Needs Service in Notting Hill.

Sounds great, what will I be doing?

This role is responsible for developing and coordinating a volunteer befriending service that enhances recovery-focused support for service users. You will recruit, train, and supervise volunteers, ensuring they are well-prepared, supported, and aligned with organisational policies and procedures. Working closely with the Service Manager and wider team, you'll match volunteers appropriately, ensuring risk information is reviewed and placements are safe and effective.

You'll promote a service user-centred approach, ensuring befriending activities meet identified needs and improve wellbeing. The role also includes identifying funding opportunities and submitting applications to support the growth and sustainability of the volunteer programme.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

You will need to bring great organisational skills and experience with a keen ability to organise and set up big events on a small budget which can make a positive social impact. Alongside this you need to be self motivated and have a passion for developing others you also need to have experience of supporting service users with mental health issues in some capacity. 

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.