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We're looking for an organised and creative Content Coordinator to join our Communications team and help bring IHP's work, impact and stories to life. This is an exciting opportunity for someone who enjoys creating engaging content, managing digital communications and ensuring everything runs smoothly behind the scenes.

IHP’s vision is to see a world in which all suffering due to lack of healthcare is eradicated. Our Christian faith underpins all that we do. It motivates us to care for those in need, and give our best in all circumstances, as an expression of God's love. We serve the poor in health without regard for ethnic or religious background, focusing on where the need is greatest.

About the role

This is a varied and hands-on role where you'll help ensure our communications are engaging, consistent and effectively showcase the impact of our work.

Working closely with the Communications Manager and Senior Communications Officer, you'll play a key role in delivering day-to-day communications activity across IHP's channels.

You'll be responsible for:

• Creating and scheduling engaging social media content

• Helping to tell the stories of the people and communities we support

• Managing and maintaining digital content and image libraries

• Supporting communications campaigns and partnership activities

• Maintaining content calendars, records and communications systems

• Identifying opportunities to improve audience engagement and content effectiveness

About you

We're looking for someone who has experience creating content for social media and digital channels, understands how to create content that engages different audiences across social media platforms, and is comfortable using analytics or communications data to understand what is working. Experience managing digital content, images or other communications assets would also be valuable. 

You will be:

✅ Highly organised, with excellent attention to detail
✅ Confident and engaging in both written and verbal communication
✅ Comfortable planning and scheduling regular content
✅ Able to work independently and use initiative
✅ Collaborative and approachable, with strong interpersonal skills
✅ Confident maintaining accurate records and systems
✅ Passionate about finding practical ways to improve processes and ways of working

Experience in a small charity, not-for-profit or other purpose-driven organisation would be desirable, as would an interest in using communications to demonstrate organisational impact.

For further details regarding responsibilities and person specification, please see the job description.

Why join IHP?

This is more than a communications role. Every piece of content you create will help raise awareness of our work, strengthen partnerships and support our mission to improve access to essential medicines worldwide.

You'll join a supportive, values-driven organisation where your contribution will have a direct impact on the lives of vulnerable communities across the globe.

Staff regularly spend time together praying for IHP’s work and there is an occupational requirement for the post holder to have a personal commitment to the Christian faith.

Employee Benefits include:

• 25 days annual leave plus bank holidays (pro-rate for part-time hours)
• Health and wellbeing support through Unum help@hand
• Life Insurance and Critical Illness Cover 
• Hybrid and flexible working options in a modern office near Chancery Lane Tube Station

IHP is an Equal Opportunities Employer and is committed to working and embedding diversity and inclusion in all aspects of our work, including recruitment and selection. We actively encourage applicants to inform us of any specific support or reasonable adjustments we can make in the recruitment process (eg for disability or neurodivergence) and will continue this conversation into employment, as appropriate. 

Applicants must have the legal right to work in the UK.

Join a supportive and inclusive team where your skills are valued, your voice is heard, and you have the space to work independently and develop.

You will be the main person responsible for our UK phone line and be the first point of contact
for our many supporters. You will be working closely with the rest of the Supporter Care Team to ensure every interaction supporters have with our charity is a positive one and that they understand how integral they are to our mission.

You will communicate with supporters on our progress and ensure we utilise every opportunity for positive engagement. You’ll work with a wide range of people, efficiently gathering and providing information as well responding to whatever queries or situations may arise.

As a Supporter Services Executive, you will be working closely with our external fulfilment partners, ensuring that they deliver the high standard of service that we and our supporters expect. With them, you will provide a seamless, first-class end-to-end donor experience.

You’ll be well-organised, self-motivated and display a high level of accuracy, consistency and attention to detail and be comfortable working with supporters and colleagues across all of our markets and teams.

Supporter Care and Communications

• Work collaboratively across a global Supporter Experience team to ensure supporter enquiries are handled to the highest standard, providing prompt, efficient, accurate responses in line with the charity’s messaging and service level expectations
• Keep up to date with programme activities and news from across the organisation to ensure you can provide informed supporter communications and deal with supporter enquiries confidently, efficiently and consistently
• Handle difficult or distressed supporters in a sensitive and skilled manner, displaying empathy and establishing rapport whilst balancing the needs of Animals Asia
• Use agreed letter templates and produce bespoke responses as required
• Coach and co-ordinate with external colleagues to deliver the Animals Asia magic through their work for us

Gift Processing & fulfilment coordination

• Work closely and coordinate with colleagues in the Gift Processing team to ensure that donations are processed in a timely and efficient manner
• Liaise with external partners to ensure that our gift processing is delivered to the highest and most efficient standards
• Work with internal colleagues and external partners to ensure supporter queries are managed effectively and requests for materials to be mailed are fulfilled promptly
• Generate ad hoc acknowledgements and receipts for all offline payment channels, including annual statements to regular donors
• Process donations, online and offline, across all fundraising products
• Administer the end-to-end recurring gift process
• Ensure donations are processed on time and with accurate coding to track the source of fundraising income
• Assist where required in the review and implementation of new payment channels to ensure smooth and accurate gift processing
• Develop and maintain a good understanding of local payment channels and processes

Administration and financials

• Ensure procedure manuals are updated in line with changes
• Occasionally help to organise postal mailings
• Proactively liaise with supporters to capture missing / incomplete donation and supporter information

Legal and compliance

• Keep abreast of GDPR (UK and EU)
• Ensure full participation in training when provided
• Ensure that all processes are carried out in line with the mandatory regulations relevant to each country that we operate in and in line with training protocols

Database Management

• Help to maintain donor records & data integrity
• Accurately enter new data and amend existing data on the fundraising database following contact from supporters, and in line with Animals Asia’s policies and procedures
• Ensure supporter interactions are recorded accurately and consistently
• Ensure recurring gifts records are clear and neat on the fundraising database

Fundraising Support and Supporter Journey

• Assist with the delivery of fundraising materials to supporters
• Assist in acquiring and managing UK Gift Aid declaration from the donors to maximise income from Gift Aid
• Train & supervise volunteers as required

Miscellaneous

• Promote and advocate AAF to the general public
• Actively participate in team meetings
• Always keep the supporters and interests of Animals Asia at heart when dealing with supporters so as to develop and maintain positive long-lasting relationships

Person Specification
 

Qualifications, knowledge & skills required:

• Excellent written and oral communication skills, with extensive experience communicating with a broad range of people
• Demonstrable experience in a customer service role responding to a high level of enquiries via telephone and email with excellent interpersonal skills and telephone manner
• Experience of working on a customer relationship database (experience with Blackbaud CRM - a NFP database - is highly valuable, but not essential)
• Ability to understand and streamline processes and procedures
• Proven high level organisational and time management skills, including ability to manage workflows and balance competing priorities
• Understanding of working in a fundraising environment
• Accuracy and excellent attention to detail
• Demonstrable ability to respond effectively to challenges, to work effectively in a small, diverse and busy cross-functional team environment with minimal supervision
• Highly organised, able to prioritise varied workloads and meet deadlines
• Understanding of Data Protection (GDPR in UK & EU)
• Understanding of animal welfare issues and conservation is desirable but not essential 

Personal attributes required:

• Innovative, flexible and resilient
• Always acts professionally, with integrity and discretion
• Excellent attention to detail
• Well presented, articulate and polite
• Genuine enjoyment of meeting and interacting with people and building relationships
• Strong people skills with a high level of organisational awareness and ability to liaise with a broad and diverse range of stakeholders
• Commitment to professionalism, discretion and confidentiality
• Solution-focused with a creative approach to issues and a “can do” attitude
• Be able to take on accountability and to take the lead while being a strong team player
• Ability to display initiative, common sense and diplomacy
• Thoughtful and considerate
• Passionate about animals and animal welfare

Circumstances (essential):

• Able to work efficiently and effectively from home without disruption
• Able to connect to sustained, high quality internet connection from home
• Able to be work occasional extended hours and weekends as required
• Able to accommodate global meetings in the early morning or late evening (flexible working hours)

Conditions and Benefits 

Place of work : Home based – anywhere in the United Kingdom.

Working hours : Full time – standard hours are 37.5 hours per week.

You will be required to work such additional hours as are necessary to fulfill your role which may include evenings and weekends. You will be expected to manage your hours, responsibilities and workload accordingly.

Reports to : Global Head of Supporter Care.

Manages : n/a.

Budget responsibility : n/a.

Probation : The appointment will be subject to the satisfactory completion of a 3 month probationary period.

Annual leave : Annual paid vacation entitlement of 32 in each holiday year, this entitlement includes the eight bank and public holidays.

Other benefits : Training will be provided as required.  Flexible working conditions.

How to apply

Applications should be in the form of a CV with a covering letter explaining your interest in and suitability for the role. Please provide both email and telephone contact information for yourself. . Candidates must be eligible to work in the UK. Please note that only short-listed candidates will be contacted. 

Applications should be received by 11:59pm on Sunday 13th September 2026 at the latest.

Using AI During Interviews
 Animals Asia is committed to ensuring a fair and authentic interview process. The use of artificial intelligence (AI) tools, including but not limited to real-time transcription, automated response generation or assistance in formulating interview answers, is strictly prohibited during any stage of the interview process.We will take a candidate's agreement to participate in an interview with us as confirmation that they will not use AI tools in any form during the conversation. If it is discovered or reasonably suspected that AI has been used, the interview will be terminated immediately, and the candidate will no longer be considered for the role.We appreciate your understanding and adherence to this policy, which is in place to maintain the integrity, professionalism and reliability of our recruitment procedures.

Are you passionate about making a difference in people's lives? Do you thrive in a dynamic, fast-paced environment? Are you ready to take on a role that impacts your community? We are currently seeking an enthusiastic and dedicated Independent Advocate to join our vibrant team in POhWER.

As an Independent Advocate, you will provide crucial support to vulnerable adults facing significant health and social care challenges. Your role involves delivering persuasive verbal and written representations on behalf of clients, collaborating with public and voluntary organisations, and taking directed actions to address client issues. This role demands flexibility, excellent communication, and the ability to handle sensitive information confidently.

Independent Advocate Requirements:

• Strong communication and time management skills to successfully work remotely.
• Excellent IT skills, including the use of Microsoft Outlook, Word, and Excel, and the ability to learn software packages such as client management databases.
• Attention to detail to ensure accurate recording of records and reporting to meet tight deadlines.

Desirable:

• Previous experience in advocacy, information and advice, or a similar role within health, social care, or the voluntary sector.
• Demonstrable experience working with vulnerable adults.
• Working knowledge of public and voluntary organisations.

Successful candidates must have a car and full drivers license. Expenses will be paid from the border of surrey for applicants outside of Surrey.

Benefits:

• 25 days annual leave + Bank holiday (Rising to 30 days after 5 years’ service) with the option to buy or sell up to 5 days leave + your birthday off as an additional holiday day after 1 years’ service!
• Discretionary shutdown days at Christmas with up to 4 additional days leave.
• 1 Community Leave Day per annum.
• Cash Wellbeing Healthcare Plan which covers Optical/dental/alternative therapy and more!
• Auto enrolment Pension plan
• Death in service cover.
• Bike to work scheme.
   

Meet the Organisation: Who We Are and What We Do

At POhWER, we are committed to empowering individuals and enabling their voices to be heard. We provide advocacy and information services to support people in making effective decisions about their health and social care. Our team is dedicated to listening, exploring options, and taking action to meet our clients' best interests.

We provide a full induction, training and equipment including a laptop and mobile phone.  It is a contractual requirement that all advocates hold or are working towards an advocacy qualification.  The most recognised qualification is the City and Guilds Level 4 Independent Advocacy Practice Qualification (IAP) for practising advocates, previously completed City and Guilds Level 3 National Advocacy Qualification (NAQ).  If you do not already hold an NAQ certificate or diploma or IAP qualification or equivalent, the expectation will be that you will gain the City and Guilds IAP qualification following successful completion of probation and pre-enrolment process. POhWER will fully sponsor this and provide a reasonable amount of study time and in return expect advocates to manage their time and complete within 12 months of registration.

Think you are the perfect fit for this Independent Advocate role? Don't wait! Apply Now!

An Enhanced DBS check and National Offender Management Service vetting will be conducted for this position.

We're proud to support our colleagues from the armed forces signing the Armed Forces Covenant in August 2024.

Successful applicants will need to obtain business insurance for their own vehicle.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award, and a member of the MINDFUL EMPLOYER scheme. We are a level 2 Disability confidence scheme employer, and disabled applicants who meet all the essential criteria will be guaranteed an interview.

POhWER is committed to equality, diversity, and inclusion. We encourage applications from all backgrounds, cultures, and abilities, and particularly welcome candidates from groups currently underrepresented in our workforce. Our goal is to foster an inclusive environment where everyone feels valued and empowered to contribute. This includes, but is not limited to, people with disabilities, women, men, Black, Asian and other racially minoritised people, LGBTQ+ who are currently under-represented in our workforce.

To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support people from different backgrounds.

We help high-impact nonprofits run brilliantly - now we need someone to do the same for us. You'll own Impact Ops' finances, payroll, contracts and compliance, reporting straight to the founder.

Summary

Impact Ops is looking for a Finance & Operations Manager to join our team. This is a newly created, internal-facing role: rather than working on client portfolios, you’ll own the financial and operational machinery of Impact Ops itself. The salary range for this role is £50,000–£60,000 GBP, depending on experience, with flexibility for exceptional candidates.

We’re looking for a qualified accountant who is genuinely happy to be hands-on, someone who can handle a corporation tax return and a contracting in the same afternoon and see both as worth doing well. If you want breadth, autonomy, and a role where you can see the whole organisation from the inside, we’d love to hear from you. The deadline to apply is 11 October 2026.

About Impact Ops

Impact Ops is an independent organization providing finance and operations support to high-impact nonprofits. Our services include bookkeeping, financial reporting, accounts payable, payroll, recruitment, entity setup, due diligence, and systems implementation. We serve over 50 clients globally, spanning cause areas including global health, animal welfare, AI safety, and climate.

We’re a remote-first team based across the world. We’re looking for motivated, detail-oriented people who care about doing good work in service of organizations trying to do good in the world.

The role

Everything we do for our clients, we also have to do for ourselves — and to date that work has been spread across the founder, the finance team, and external accountants. This role brings it together under one owner.

As Finance & Operations Manager, you’ll run Impact Ops’ own finances, company secretarial obligations, payroll, invoicing, contracting, and HR administration. You’ll report to Joshua Axford (Founder & CEO) and work closely with Eric (Head of Finance), who leads our client-facing finance function.

It’s a broad role with real trust attached. You’ll have visibility into every commercially sensitive part of the business, and you’ll be the person we rely on to keep it running properly.

Finance

• Owning Impact Ops’ bookkeeping, month-end close, and management accounts
• Preparing annual accounts
• Cash flow forecasting and budget tracking
• Accounts receivable and accounts payable: raising client invoices, chasing payment, processing supplier invoices and payment runs
• VAT returns and corporation tax submissions

Company secretarial & compliance

• Confirmation statements, annual returns, and Companies House filings
• Maintaining statutory registers and corporate records
• Insurance renewals across the group, including professional indemnity, private medical and employers’ liability

Payroll

• Running end-to-end monthly payroll for our UK team, including RTI submissions, PAYE/NI, and pension auto-enrolment
• Coordinating payments for team members engaged internationally across several jurisdictions
• Year-end tasks including P60s and P11Ds

Contracts & client administration

• Drafting, issuing, and tracking client Service Level Agreements
• Managing employment contracts and contractor agreements for the team
• Maintaining a reliable view of contractual obligations, renewal dates, and scope changes

HR administration

• Onboarding and offboarding administration
• Maintaining people records and keeping our HR systems accurate
• Leave tracking, benefits administration, and equipment provisioning

About you

You’ll need to have:

• A recognised accounting qualification (ACA, ACCA, CIMA, or equivalent) — or qualified by experience with a track record that speaks for itself
• Experience running or providing accounting support for the finance function of a small business, or a comparable breadth of ownership within a larger one
• UK payroll experience, or the confidence to take it on with support
• Genuine comfort with administrative work: this role is hands on and we’d rather be honest about that than have you discover it in month two
• Strong judgement about confidentiality and discretion — you’ll see everything
• The ability to work independently in a remote environment and set your own priorities
• A genuine desire to have a positive impact with your career

It would be a bonus if you also have:

• Practice background: experience in an accountancy practice, particularly with company secretarial work
• Contract administration experience: comfort reading and drafting commercial agreements
• Familiarity with our tool stack: Xero, Ramp, Deel, Apron, or similar
• A process improvement mindset: you spot inefficiencies and take initiative to address them
• Commercial exposure: experience with pricing, proposals, or commercial analysis — not required for the role as scoped, but useful as it develops

Compensation & logistics

• Salary: £50,000–£60,000 GBP, depending on experience. There may be flexibility for exceptional candidates.
• Location: Remote, but we have a strong preference for candidates based in the UK and specifically the South West. This role involves periodic in-person co-working with the CEO, and the trust-level nature of the work benefits from face-to-face time.
• Hours: Full-time, or part-time (at least 3 days a week or equivalent) depending on candidate preference
• Start date: 1 December 2026 preferred, but we’re flexible for the right person — a Q1 2027 start is fine if you have a longer notice period
• Application deadline: 11 October 2026

Growth & Progression

We’re deliberately hiring above the immediate need. The brief described here is where the role starts, not where we expect it to stay: as Impact Ops scales, we anticipate significant operational leadership responsibility sitting with whoever takes this on, and we’d rather find that person now than replace them later.

We’re looking for someone who wants to grow with the business.

Our benefits include:

• Prioritised health & wellbeing: Private medical, vision, and dental insurance; up to 2 weeks’ paid sick leave; a generous mental health allowance
• Flexible working: Set your own schedule (with some overlap with colleagues as needed); remote workspace covered if needed
• Generous vacation: 25 days’ holiday per year plus public holidays — we encourage you to use the full allowance
• Professional development: A generous annual allowance for CPD, plus on-the-job growth and clear progression pathways
• Retirement: Pension with 10% employer contribution
• Parental leave: Up to 14 weeks fully paid, up to 52 weeks total; financial support for childcare where needed
• Equipment: Full remote setup covered (laptop, monitors, chair, etc.)
• Team retreats: Two in-person staff retreats per year

How to apply

To apply, please submit your CV and a short cover letter explaining your interest in the role and relevant experience. 

We’re committed to building a diverse and inclusive team and warmly encourage applications from candidates of all backgrounds.

Diversity and inclusion

We’re aware that factors like gender, race, and socioeconomic background can affect people’s willingness to apply for roles for which they meet some but not all the suggested attributes. We’d especially like to encourage people from underrepresented backgrounds to express interest.

There’s no such thing as a “perfect” candidate. If you’re on the fence about applying because you’re unsure whether you’re qualified, we’d encourage you to apply.

If you require any adjustments to the application process, such as accessibility accommodations, additional preparation time, or other, please let us know. We’re happy to support your needs and adjust the application process.

EASST is an international NGO promoting road safety and sustainable mobility across Eastern Europe and Central Asia.

We believe local voices are essential to saving lives and bringing lasting change so we form long term partnerships with local civil society organisations, uniting their on-the-ground knowledge with national and international expertise to deliver evidence-based solutions that are grounded in the local reality.

Across our region, fatality rates are more than twice the European average and can cost up to 4% GDP, yet road safety still doesn't get the priority or investment it needs.

Today, rapidly escalating vehicle numbers are straining urban infrastructure, challenging existing road safety frameworks, and contributing to poor air quality and higher carbon emissions.

Our projects are focused on long-term change, connecting the dots between road safety and sustainable mobility and supporting communities in the transition toward safer, more inclusive transport networks that reduce casualties, strengthen climate resilience, and support sustainable economic growth.

EASST also operates EASST Expertise Ltd, an international road safety consultancy and wholly owned trading subsidiary. EASST Expertise draws on a wide network of specialists to support, advise and manage road safety projects across the world, with all surplus revenues returned to support EASST's charitable work.

Why join EASST?

EASST is a small organisation, and this is a varied role with significant responsibility. You will have the opportunity to work across the full project cycle, from developing new ideas and proposals through to delivery, evaluation and learning. You will work directly with our partners across the region, international experts and major funders, and have real scope to influence how our programmes develop.

Working in a small team means being prepared to get involved across different areas of our work and to take responsibility when needed. In return, the role offers considerable autonomy and variety, and the opportunity to see the direct impact of your work.

Role overview

As Programmes Manager, you will play a central role in EASST’s small team, managing a varied portfolio of road safety and sustainable mobility projects across Eastern Europe and Central Asia. Reporting to the Director General, you will take responsibility for projects across their full lifecycle – from project development and planning through to delivery, monitoring, reporting and evaluation.

Working closely with our network of local civil society partners, you will ensure projects are delivered on time, on budget and to a high technical standard. You will build strong, trusted relationships with our local civil society partners, support their organisational and technical development, and combine their on-the-ground knowledge with international technical expertise to influence policy and practice.

This is a hands-on role in a small organisation. Alongside managing programmes, you will contribute to new business development, organisational strategy and wider EASST activities as needed.

Key responsibilities

• Manage a portfolio of road safety and sustainable mobility projects across EASST's partner countries, ensuring high-quality delivery against agreed objectives, timelines and budgets.
• Oversee project planning, work plans and budgets, monitoring progress and flagging risks or delays early, with proposed solutions.
• Ensure projects are technically sound, evidence-based and aligned with international road safety good practice.
• Support the development of new project proposals and concept notes, including budgeting, log frames/theories of change, and donor-specific requirements.
• Build and maintain strong, trusted relationships with partner organisations, supporting them to strengthen organisational and technical capacity, including through monitoring visits and technical support missions.
• Develop and maintain project monitoring frameworks, tracking outputs, outcomes and impact, and capturing lessons learned to inform future programme design.
• Prepare high-quality narrative and financial reports for donors, ensuring accuracy and compliance with requirements and deadlines.
• Manage project budgets and financial compliance, working with the Director of Operations and Finance to monitor spend and forecast against donor rules.
• Identify and manage programmatic, financial, reputational and safeguarding risks, ensuring compliance with EASST's policies throughout.
• Collaborate with colleagues across EASST and represent EASST with donors, partners and other stakeholders, contributing to organisational strategy, business development, and communications outputs as needed.

Person specification

Essential

• Proven experience managing international development or NGO programmes.
• Experience managing project budgets and donor reporting, with a good understanding of donor compliance requirements (e.g. development banks, trusts, foundations or bilateral donors).
• Experience with monitoring and evaluation frameworks and tools.
• Experience working with and supporting local civil society or partner organisations.
• Strong project management skills, including planning, monitoring and risk management.
• Excellent written and verbal communication skills, with experience producing high-quality reports and proposals.
• Ability to manage multiple projects and priorities simultaneously, working independently and as part of a small team and taking responsibility when needed.
• Cultural sensitivity and experience working across diverse international contexts.
• Willingness and ability to travel internationally.

Highly desirable

• Experience of road safety programmes and a strong understanding of road safety principles, data and evidence-based interventions.
• Experience of sustainable mobility programmes, including areas such as active travel, inclusive mobility, public transport or low-carbon transport.
• Experience working in Eastern Europe and Central Asia, or a comparable region.
• Experience of new business development or proposal writing for institutional donors.

Desirable

• Russian and/or another regional language.
• Degree or professional qualification in a relevant field (e.g. transport, development, public health).

Terms and Conditions

• Location: Based in the United Kingdom, with the right to work in the UK. The team currently works remotely with no office base.
• Travel: Travel may be required within the UK to Team meetings as well as within the region served by EASST and to conferences and other events.
• Hours: This is a full-time post. Some flexibility will be required to accommodate international travel and occasional meetings with partners and funders across different time zones.
• Salary: The salary offered for this post is £40–50K (depending on experience) plus 10% pension contribution and 30 days holiday per year.

We recognise that excellent candidates may not meet every aspect of the person specification. If you have strong international programme management experience and believe your skills and experience could transfer well to EASST's road safety and sustainable mobility work, we would encourage you to apply.

Reporting to: Chief Executive
Contract: 12-month fixed-term contract
Salary: £45,000–£48,000 per annum, depending on experience

About the role

This is an exciting opportunity to play a key role in an important period of development and transformation for West London Synagogue.

Working closely with the executive team, the postholder will provide coordination and project management across a range of organisational priorities and will play a key role in supporting the delivery of the wider transformation programme.

The role will bring together project management, organisational performance, impact measurement, reporting and continuous improvement.

The successful candidate will help turn strategic priorities into practical plans, ensure projects remain on track, and provide clear information to senior leaders and the Board about progress, performance and impact.

This is a broad and varied role for someone who enjoys working across an organisation, bringing structure to complexity and helping people turn good ideas into effective delivery.

 

Key Responsibilities

1. Transformation and Organisational Priorities

• Play a key role in coordinating and supporting the organisation's transformation programme.
• Work with the Chief Executive, the finance and resources director and senior colleagues to translate strategic priorities into clear plans, actions, milestones and deliverables.
• Track progress against agreed priorities and identify risks, delays, dependencies and resource pressures.
• Identify connections and opportunities for collaboration between different projects and programmes.
• Support colleagues in embedding new processes, systems and ways of working arising from the transformation programme.
• Ensure that agreed decisions are translated into clear actions, ownership and follow-through.
• Support a culture of continuous improvement, learning and accountability.

The postholder will not be expected to manage every change initiative directly. Their role will be to provide structure, coordination and visibility across the transformation programme, working with colleagues who own individual projects and areas of work.

2. Project Management

• Plan, coordinate and deliver a range of organisational projects in line with agreed priorities and timelines.
• Develop proportionate project plans setting out objectives, milestones, deliverables, responsibilities, dependencies and measures of success.
• Coordinate internal teams, volunteers, partners and external stakeholders where required.
• Facilitate project meetings, workshops and reviews.
• Maintain clear project documentation, actions and decision logs.

Projects are likely to vary in scale and nature and may include organisational improvement, systems and process development, governance, member services, operational change, programme development and cross-team initiatives.

3. Organisational Performance and Data

• Collect, analyse and interpret data to understand project and organisational performance and impact
• Develop clear and proportionate dashboards and management information.
• Identify trends, gaps, risks and areas requiring attention.
• Work with colleagues to establish meaningful KPIs and measures of success.
• Ensure information is accurate, appropriately managed and compliant with relevant data protection requirements.

4. Board and Senior Leadership Reporting

• Coordinate the preparation of clear, concise and meaningful reports for the Board.
• Establish and maintain an effective reporting timetable.
• Track actions and decisions arising from Board and committee meetings and ensure appropriate follow-up.

The emphasis will be on insight rather than simply reporting activity — helping leaders and trustees understand what is happening, why it matters and where action is required.

5. Governance, Compliance and Policies

• Maintain and regularly update the organisational compliance log, duties and mitigation plans.
• Monitor progress against compliance requirements and highlight emerging risks.
• Support colleagues to ensure compliance actions are followed through.
• Develop, review and update organisational policies and operational procedures.

6. Stakeholder Engagement and Coordination

• Build effective working relationships across the organisation.
• Work collaboratively with staff, volunteers, trustees, partners and external stakeholders.
• Bring people together where projects or priorities cross organisational boundaries.
• Facilitate meetings, workshops and project reviews where required.
• Communicate progress, challenges, risks and successes clearly and appropriately.

 

Person Specification

Essential Skills and Experience

We are looking for someone who combines strong project management skills with excellent organisational judgement and the ability to work across different parts of an organisation.

You will have:

• Proven experience managing projects and delivering organisational change or improvement initiatives.
• Experience managing several projects or workstreams simultaneously.
• Strong planning, prioritisation and organisational skills.
• The ability to take a project from initial idea and scoping through to implementation and evaluation.
• Strong analytical skills and experience working with data, KPIs and performance information.
• Experience producing high-quality reports
• Experience monitoring outcomes, performance or impact.
• Excellent written and verbal communication skills.
• Strong stakeholder management and relationship-building skills.
• The ability to influence and coordinate people without relying on formal authority.
• A practical, proactive and solutions-focused approach.
• Excellent attention to detail while retaining an understanding of the bigger picture.
• The ability to work independently, take ownership and use good judgement.
• Confidence working in an environment where priorities can change and not everything is fully defined.

Desirable

• Experience supporting an organisational transformation or change programme.
• Experience working in a charity, synagogue, community organisation, social enterprise or other purpose-led organisation.
• Experience working with Boards, trustees or governance committees.
• Experience developing organisational dashboards or management information.
• Experience in impact measurement, monitoring and evaluation.
• Knowledge of project management methodologies such as PRINCE2 or Agile.
• Understanding of governance, compliance and data protection requirements, including GDPR.
• Experience developing policies and operational procedures.

 

Why Join Us?

This is an exciting time to join WLS.

We are undertaking a significant programme of organisational development and transformation, creating an opportunity to improve how we work, strengthen our systems and processes and build an organisation that is well equipped for the future.

The Project & Transformation Manager will have a central role in making this happen.

You will work alongside senior leaders, colleagues and volunteers at all levels, with the opportunity to see your work have a direct and tangible impact.

This is a role for someone who enjoys making things happen — someone who can take a complex problem, bring structure to it, bring people together and help turn an idea into something that works.

We are looking for a highly organised and proactive Service Delivery Assistant to join our Safe Horizons Triage Team. You will play a vital role in processing referrals, managing enquiries from partner agencies and providing high-quality administrative support to help ensure victims receive timely access to services.

This role is full-time, based in London, with hybrid working arrangements available. Occasional travel across London may be required to attend meetings, training and service delivery activities.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Service Delivery Assistant - Triage, you will provide high-quality administrative support to the Safe Horizons Triage Team. You will be responsible for monitoring and managing referrals and enquiries received through the service inbox, maintaining accurate records and acting as a key administrative contact for partner agencies.

Key Responsibilities

• Monitor the Safe Horizons inbox and process referrals, enquiries and correspondence within agreed timescales.
• Act as a first point of contact for partner agencies and stakeholders, responding to routine enquiries and directing requests appropriately.
• Maintain accurate records on case management systems and databases.
• Liaise with partner agencies and internal teams to obtain information required to support referral processing.
• Prepare routine reports, correspondence and service information as requested.
• Provide general administrative support including data entry, filing, document preparation and meeting administration.
• Ensure confidential and sensitive information is handled securely and in accordance with GDPR and organisational policies.
• Support the effective day-to-day running of the Triage Team.

About You

Ideally, you will have experience working within a domestic abuse, safeguarding, victim support or criminal justice environment and have an understanding of domestic abuse, violence against women and girls, and multi-agency working arrangements such as MARAC.

You will need:

• Experience of providing administrative support within a busy environment.
• Strong written and verbal communication skills.
• Good customer service skills and a professional telephone manner.
• Experience of maintaining accurate records and databases.
• Good IT skills, including Microsoft Office applications and database systems.
• An understanding of confidentiality, GDPR and information-sharing requirements.
• The ability to prioritise workload and manage competing demands effectively.
• The ability to work independently and as part of a team.
• A commitment to providing high-quality support in a sensitive and professional manner.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Amnesty International UK (AIUK) has a simple aim: an end to human rights abuses. Independent, international and influential, we campaign for justice, fairness, freedom and truth wherever they are denied. If you want to use your skills, knowledge, and experience to help fight for human rights, you could be our new Events Fundraiser.

About the role

The Community & Events Fundraising Team help us achieve our goal of raising significant funds for our human rights work. The Events Fundraiser is accountable for our key challenge event portfolio including flagship events such as the London Marathon and the Oysho Royal Parks Half Marathon. The role involves developing and maintaining relationships with fundraisers who have each committed to raising hundreds or thousands of pounds and in return expect full support and quality advice to inspire and support them in their fundraising. The role also supports multiple other events and would include a variety of skills including negotiating, writing, project management, budgeting, marketing etc.

This role typically needs to spend 2 days per week in the office to fulfil the responsibilities of the role. More details can be found by downloading the job description from our careers portal.

The role may be for you if:

• You're skilled in customer and fundraising support and enjoy working at speed.
• You can easily pivot between multiple projects and your attention to detail can be relied upon.
• You collaborate and positively contribute to an inclusive culture and can easily integrate yourself into a new post and team.
• You also have a good knowledge of Supporter Fundraising and experience of Sponsored Events Programmes.

Our Commitment to you

Inclusion, Diversity, Equity, and Anti-Racism (IDEA) are at the core of our values. We want to be an organisation that tackles structural inequality and prejudice as well as be an actively anti-racist organisation. This means taking a meaningful and equitable approach to supporting and developing you and others during your time with us.

New colleagues receive 27 days leave annually (29 after five years), as well as bank holidays (pro rated for part time) and 3 wellbeing days. 2-5% employee pension contributions are matched at 6-9% and we offer 6 months full pay for family leave. We offer flexible working such as compressed work patterns and job shares.

Apply for this role

This vacancy advert may be taken down from job boards earlier than the stated deadline if a high standard of applications is received (if you have started an application in our portal, you will still have opportunity to complete it by the original deadline).

We welcome applications from everyone and particularly encourage applications from people from an ethnic minority background, and people with a disability to help us achieve a balanced representation in our workforce, especially at senior grades.

To reduce bias in our shortlisting process, AIUK operates an anonymised application process. If for any reason you prefer to apply in a different format, or require adjustments in the process, please get in touch. To support all candidates to perform their best at interview, we send interview questions in advance. We are a disability confident organisation.

Visit amnesty.org.uk/jobs for application guidance and information on benefits, recruitment inclusion and hybrid working.

I’m eager to speak to a Communications and Campaigns professional with experience developing and delivering integrated communications and public affairs strategies, ideally within the charity, education, or third sector, or in an agency environment. The opportunity is with a leading international children’s education charity, as their Campaign Communications Manager, based in London, working an innovative, 4 day week.

In this role you will develop and deliver the communications strategy for a specific Education Campaign and Global Finance Summit, working closely with the Senior Campaigns Manager. You will manage communications with a global network of more than 200 businesses, NGOs, foundations, early childhood organisations and government partners, producing toolkits and campaign updates that enable effective advocacy.

Your experience:

• Proven track record of managing external stakeholders, coordinating networks, and translating complex issues into content and stories that build public and political momentum.
• Led political insight and policy analysis across UK and devolved markets, identifying opportunities to influence
• Led communications and public affairs strategy
• Digital campaigning, overseen campaign communications across digital channels, including the website, social media and email
• Organised roundtables
• Drawing together evidence-based content for parliamentary and departmental audiences
• Secured national and regional media coverage
• Experience creating and/or overseeing the creation of social media assets
• Creation of Toolkits- creating communications assets for others to use and liaise with partners on communications.
• Events experience – desirable.

Are you ready to play a central role in planning and delivering integrated communications that build momentum, engage partners and support advocacy?

• Salary £40,000 for 4 day week.
• 4 day working week (Monday-Thursday).
• Permanent position
• Central London based office- Hybrid working (1-2 days per week in the office)
• Closing date- applications are reviewed on a rolling basis, so please apply today!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

About the team

We have big goals over the next few years.

We're going to be fighting for mental health in a way we never have before.

Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Team information

Will you join us?

The Income and Fulfilment team is central to Mind's ability to raise money for our work ensuring people with mental health problems get support and respect.

This team processes Mind's fund-raised income, ensuring that we accurately collect supporter information and follow data processes that enable Mind to provide a great experience for supporters. This team makes sure that the people who support Mind get the materials they need. We collect the data fundraising teams need to raise money, and we help ensure that each person who raises money is thanked for their support.

Mind is working hard to continuously improve the experience of everyone who supports Mind's work, and we're looking for people who understand how attention to detail, robust processes and problem solving can make a huge difference to how people feel when they choose to support Mind.

Key duties and responsibilities

The post holder will:

-deliver accurate, timely, and compliant data processes

-process income received by Mind in a compliant, accurate and efficient way

-ensure all income is accounted for and reconciled - working closely with colleagues across fundraising and finance

-maintain data integrity within CRM systems, reconciling income, and safeguarding supporter information

-manage a high volume of queries, taking initiative to resolve issues and identify solutions

-carry out coding checks across multiple income sources and a high volume of transactions

-support the team manager in building strong relationships with Mind's third party providers for response handling and fulfilment within fundraising

-ensure suppliers are held to account and deliver the standards expected

-identify fundraising and supporter engagement opportunities (e.g. gift aid)

-optimize processes for supporter retention and help deliver fundraising targets

-proactively seek ways to improve the supporter experience

-identify and share supporter feedback

-use key performance indicators to monitor performance and develop personal skills and behaviours.

We'd like to hear from you if you have:

-A strong understanding of data governance principles, data protection and fundraisingregulations.

-Proficiency in CRM systems for data integrity, troubleshooting, and supporterrecord management.

-Experience in data processing, reconciliation, and maintaining accurate records.

-The ability to plan workload to meet high volume tasks and meet deadlines.

-Adaptability and a proactive approach to process improvement.

-The ability to communicate issues to stakeholder teams and work with stakeholders to resolve issues.

-The ability to develop and maintain process documentation and ensure compliance.

-High attention to detail and accuracy in data entry and validation.

-Strong analytical and problem-solving skills to identify trends and improvement opportunities.

-Excellent organisational skills to manage workflows and meet deadlines.

-A collaborative and inclusive approach, promoting equity, accessibility, andcontinuous improvement.

-Adaptable, solution-focused, and committed to learning and innovation.

This role will also require you to undergo a DBS check.

Hybrid working: Based in our London office with a hybrid working arrangement. Employees are expected to attend the office 2 days per week, with flexibility depending on business needs.

Mind's equity statement

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Role Profile while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.

At The National Lottery Community Fund, we are driven by our strategy, ‘It starts with community’ and its four community-led missions, as well as our equity-based approach to tackling poverty, discrimination and disadvantage. 

We have an opportunity for a Solicitor to join a large team of thirteen, with no line management responsibilities.  We are a fast paced in-house legal team which works on a very broad range of matters.

Role Expectations

The successful candidate will be required to provide legal advice across areas of law including but not limited to grant making, contracts, procurement, charity, litigation, insolvency, subsidy control, debt recovery and public law.

In addition to providing substantive advice, the role requires a solicitor to be able to research and upskill on new areas of law very swiftly. It is also expected that the solicitor will use their legal knowledge to help improve the Fund’s internal processes and precedents, as well as ensuring that the Fund complies with statutory and regulatory frameworks at all times.

The bulk of the solicitor’s workload will consist of autonomous matters and legal queries. These will need to be answered in a timely manner. Support and supervision is always available and the legal team works on a very collaborative basis. The solicitor will also work with colleagues on larger scale projects when the opportunity arises.

Experience working in a busy in-house or private practice environment would be ideal, as would experience dealing with a range of clients, and experience with public law or public bodies. Knowledge of debt recovery/litigation and subsidy control law would be beneficial, as would experience gained in the UK.

Interview Details:

Interview Date: Week Commencing 5th October 2026

Format: Virtual

Location: Can be based anywhere in the UK - We have a hybrid approach to working.  Work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester and  Newcastle.

Any questions about the recruitment process, please email the recruitment team.

How to apply:

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.

Essential criteria

• UK qualified solicitor, barrister or equivalent
• At least two years’ relevant experience in private practice or in-house legal in a medium/large sized organisation
• Excellent attention to detail and good drafting and negotiation skills
• Good communication and client management skills
• Ability to manage multiple demands and priorities with good organisational and time management skills
• Ability to quickly grasp new legal concepts
• Team player with excellent interpersonal skills
• Ability to use your initiative to proactively improve ways of working

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Job Title: School and Volunteer Administrator

Contract: Permanent

Hours: 21 hours per week

Salary: £14,790 per annum (£24,650 FTE)

Location: Hybrid with Homebased considered.

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About Coram Beanstalk

Coram Beanstalk wants a future where every child becomes a reader.

We enable people to give children positive experiences of reading through the wider support they need to switch on to reading, learn to read and become confident, independent readers.

We manage volunteers as part of our core business: one to one reading support in primary schools.We also deliver early years and secondary programmes, and training and support to parents/carers, school communities and other organisations. We generate income from these customers and a range of fundraising sources.

Operating within the Coram Group, Coram Beanstalk has a small and dynamic staff team, with the Salesforce system sitting at the heart of all our activities.

About the role

We are seeking a friendly, confident person who can work under their own initiative and is looking to establish or further their career in administration. You would be working in a suitable home working environment, regularly connecting online with the administration team to ensure our volunteers and school partners receive a positive and helpful response to their enquiries and maintain efficiency and data integrity through our onboarding processes.

You will work closely with our support team and trainers to ensure that our volunteer and school customer journeys run efficiently and help raise awareness in local communities.

Day to day you will process safeguarding checks and support new volunteers to progress smoothly through our training journey, often interacting via online calls. You will manage incoming enquiries via phone and email and support the wider remotely based team with administrative tasks. Use of Salesforce is integral to the role, with accurate records enabling us to provide a high level of customer service.

The Coram Beanstalk team is friendly and welcoming, everyone will help you to both settle in and thrive within your role working for a cause you care about.

To apply for this role, please click on the 'apply now' button below to complete the application. Please note, we reserve the right to close this advertisement early if we receive a suitable amount of high quality applicants to take forward to interview prior to the closing date.

Closing date: 5th October 2026

Interview date:TBC via Zoom

Expected start date: 1st December 2026

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We will prioritise applicants within reach of the Coram Campus to support office-based duties, if we do not secure a suitable match, we will consider applicants from anywhere in England. Please indicate your location and travel time to campus within your statement.

Oversees applicants are not eligible for this role.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

Could you help us build more partnerships with schools and academy trusts and reach more young people? 

Khulisa is a rapidly growing, award-winning youth mental health charity supporting young people aged 11-18 who have experienced adversity and trauma. We work with schools to improve young people's wellbeing, resilience and emotional regulation, helping them stay in school and overcome barriers to learning. 

We are looking for a School Partnerships Lead to drive the growth of our school and multi-academy trust (MAT) partnerships. 

About the role 

This is a school-focused business development and sales role with real ownership and autonomy. You will manage opportunities from initial lead through to signed partnership, building relationships with senior education leaders, generating new income, and ensuring Khulisa reaches its growth and impact targets for Khulisa. 

You will: 

• Generate new school and MAT leads through proactive outreach, networks, referrals and relationship building.

• Manage a sales pipeline and use our CRM to track opportunities, activity and forecasts. 

• Lead discovery conversations to understand schools' needs and identify where Khulisa can add value. 

• Develop and deliver compelling pitches, proposals and partnership offers. 

• Manage opportunities from initial contact through to conversion, working towards agreed income and partnership targets. 

• Plan and deliver targeted sales and lead-generation initiatives, including webinars, outreach campaigns and conferences. 

• Work with senior colleagues to build strong relationships with school and MAT stakeholders and identify opportunities for repeat and longer-term partnerships. 

For a full list of duties and responsibilities, please see the attached job description when you click the apply button.

This is a hybrid role. The post holder will be able to work from home or from our London office, but must be available for regular travel to schools, events and other stakeholder meetings across London and the North West of England.

About you 

We're looking for someone with experience in business development, sales or partnerships, who enjoys building relationships and turning opportunities into results. 

You'll be: 

• Confident engaging and influencing senior stakeholders. 

• An excellent communicator and presenter. 

• Proactive, commercially minded and comfortable working towards targets. 

• Highly organised, with experience managing a pipeline and CRM. 

• Collaborative, while able to work independently and take ownership. 

• Motivated by Khulisa's mission and improving outcomes for young people. 

Experience selling to schools, MATs or other education organisations would be particularly valuable. Experience in a charity, social enterprise or other purpose-led organisation would also be an advantage. 

Diversity, Equity and Inclusion: We are actively looking to recruit a diversity of talent. We embrace, respect and value the difference in our employees and believe that we and our work is better for it. We are committed to creating and maintaining an inclusive environment that consists of fairness, dignity, and caring for everyone, and one that enables every employee to flourish and realise their potential.

Why Khulisa? 

This is a great opportunity to join a small, ambitious charity where you can make a real difference and see the impact of your work. 

You'll have a high level of autonomy to shape your approach, develop new opportunities and take ownership of your targets and relationships. We also offer flexible working around our core hours of 10am-4pm, helping colleagues balance work with other commitments. 

You'll work closely with senior colleagues and play an important role in shaping the future growth of Khulisa.

About the team

We have big goals over the next few years.

We're going to be fighting for mental health in a way we never have before.

Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Team information

Will you join us?

We're recruiting a Social Challenges Officer to join Mind's Digital and Experiential Teamm within Mass Engagement Fundriasing. The team drives fundraising through a number of products, such as Social Challenges, Stream for Mind and our new Mind Walk and forms part of a wider Mass Engagament Team which is responsible for raising more than £23million. This role supports delivery of our succesful and growing Social Challenges activity with responsibility for driving a diverse and successful portfolio, recruiting thousands of fundraisers and supporting them to exceed their fundraising goals.

Join us and join Mind's fight for timely access to great quality care for all.

Key duties and responsibilities

Join Mind's fundraising team to drive engagement and income through online fundraising challenges. You'll deliver outstanding supporter experiences, helping participants feel motivated, supported and inspired throughout their fundraising journey while contributing to sustainable income growth

The post holder will:

-Manage and deliver social challenge fundraising activities, ensuring income and engagement targets are met or exceeded

-Develop and optimise supporter journeys, creating personalised and insight-led communications that increase fundraising performance and drive supporter loyalty

-Provide exceptional supporter stewardship and customer care across a range of digital and offline channels

-Monitor campaign performance, analyse data and identify opportunities to improve engagement, conversion and income

-Support the planning and delivery of fundraising projects, ensuring activities are delivered on time, within agreed objectives and to a high standard

-Collaborate with internal teams, including Supporter Care and Data teams, as well as external partners and suppliers, to deliver successful campaigns and supporter experiences

-Ensure fundraising activities are compliant with relevant fundraising regulations, safeguarding requirements and data protection legislation

-Contribute to a positive, inclusive and collaborative working culture that reflects Mind's values and commitment to equity, diversity and inclusion

Ideal candidateYou'll have experience in fundraising or income generation, strong project management and communication skills, a data-driven approach to decision making, and knowledge of Meta fundraising products such as Social Challenges and Celebration Fundraising.

This role is based on a hybrid working arrangement with two days per week in Stratford.

A DBS check will also be required for this role.

Mind's equity statement

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.