Office Assistant

Duration:                 Part-time – 22.5 hours a week over five or four days per week, Permanent

Location: Central London, NW1 2DX

Starting date:             November 2019 

Reporting to:              Chief Operating Officer

Key relationships:       Staff, IT and telephone support companies, office suppliers, and building management

Salary: Equivalent to a full-time salary of £22,000 per annum

About Impetus

Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get the right support to succeed in school, in work and in life.

We find, fund and build the most promising charities working with these young people, providing core funding and working shoulder-to-shoulder with their leaders to help them become stronger organisations.

In partnership with other funders we help our charities expand and we influence policy and decision makers so that all young people get the support they need.

We work with over 20 charity partners and employ approximately 40 people, including the Operations team, covering office management, information technology, finance and human resources.

Impetus is setting up the Youth Endowment Fund, a bold new attempt to put early intervention at the heart of efforts to tackle youth offending. It supports interventions and community partnerships working with children at risk of being drawn into crime and violence, and build up our knowledge of what works to prevent that.

About this role

Your key objective will be to ensure we have an office that runs smoothly so staff can focus on their work supporting, in various ways, disadvantaged young people.

We want a well-organised, tidy office with printers and other services working all the time and meeting rooms set up well. We also want to get the best out of our IT and telephone support companies. And we are always looking for ways to do things better.

We are in serviced offices now but moving to new, leased offices in early 2020. You will have an important role in making sure the office move goes well and liaising with our current and future building managers.

The role is for 22.5 hours a week. Ideally these would be spread over five days (though we are open to them being over four days). We can discuss this at the interview or in advance if you want to have a chat about working arrangements.

You’ll be working with other members of the Operations team, sometimes supporting them and vice versa.

Key responsibilities

• Keeping the office tidy and in good order
• Looking after our meeting rooms so that they look professional and are ready for use. Thinking about ways we could make them better
• Making sure our printers and other office equipment work well
• Keeping our stationery cupboard well stocked and tidy
• Answering the phone and greeting visitors
• Working with our IT and telephone support companies to ensure they are supporting our staff well and being a point of contact (with the Finance and IT Manager) for staff
• Liaising with the managers of the building our offices are in
• Dealing with suppliers of stationery, office equipment, office plants, and other office-related goods and services
• Supporting health and safety arrangements in the office
• Working out ways we can be greener in the way we operate our office
• Helping our HR team with interview arrangements and other bits of administration
• Generally helping out the Operations team and other teams at, for example, events.

We are delighted that you are interested in the role of Finance and Operations Manager here at Action for Pulmonary Fibrosis (APF).  We are looking for an outstanding individual to work with me and a newly formed team as we take APF through a significant period of development and growth.  This is a particularly exciting time to join us.

Pulmonary fibrosis refers to a specific group of lung diseases thought to be affecting around 70,000 people in the UK. The nature of these diseases all cause hardening and scarring of the lungs, preventing the transfer of oxygen into the bloodstream. It has a devastating impact on quality of life and is invarably fatal.

The debilitating nature of these diseases means as people become increasingly breathless their need for physical and emotional support becomes greater. Pulmonary fibrosis affects every area of family life.  Yet there is very little dedicated support available to patients and families affected.

Since APF was set up as a charity in 2013.  We have established ourselves as a respected and influential charity.  APF has grown in impact and scale since it was formed.  We have agreed a new Strategic Plan for 2019-2024 which sets out our direction for the coming years.

The Finance and Operations Manager role is an important appointment that is essential to the smooth running of our work. You’ll help us set up our new office in Peterborough, develop our processes and systems so the team is more efficient and ensure we are compliant and effective. It will be a busy and varied role, requiring strong attention to detail and you’ll need to able to work efficiently and effectively. You’ll have the support of an Administrator and work with all teams.

We are a collaborative, hard-working and fun team, with lots of mutual respect and support to reach organisational goals.  In your role you’ll need to demonstrate strong people skills, attention to detail, flexibility and be solution focussed.

If you believe you have the experience, skills and qualities we are looking for, we very much look forward to hearing from you.

Please note, CV's only will not be accepted.  Only applications including a supporting statement will be considered for shortlisting. Full information is included in the appointment brief.

Louise Wright

CEO

Are you an experienced Facilities Manager who wants to bring your skills and passion to helping ensure that we have an inspiring workplace, which enables us to have the best possible impact for children?

Unicef ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

Having recently relocated to the Queen Elizabeth Olympic Park in Stratford, east London, we are seeking to recruit a Facilities Manager to join Unicef UK.

Your experience of agile working, and working closely with a People team to drive employee engagement, will see you lead a small Facilities and Reception team. You will have responsibility for a significant budget, lead a number of external relationships and be comfortable with a broad facilities role, which incorporates health and safety.

Closing date: 5pm, Monday 28 October 2019.

Interview date: Wednesday, 6 November 2019.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities, and from men, because we would like to increase the representation of these groups at this level. We want to do this because we know greater diversity will lead to even greater results for children.

Unicef UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences. We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights. CVs will not be accepted.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

An exciting opportunity to join the UK's largest provider of relationship support. Relate is looking for a highly skilled and experienced individual to lead and motivate a local team of practitioners and operational staff to deliver a mix of contracted and private services to a range of clients across the Mid Wiltshire region.

The individual will work directly with the Director of Operations to develop and grow a quality, cost effective and profitable set of services with a budget responsibility of approximately £500k .If you are a self-motivator, able to work on your own initiative and be a proactive problem solver, we would be delighted to hear from you.

We are looking for a passionate, motivated individual to manage our new Corby Night Shelter and move on accommodation project.

This night shelter is a new initiative in Corby with the aim of tackling rough sleeping. It will not simply provide a bed but will work towards identifying and moving people into more permanent accommodation. The project will also incorporate to move on flats of support accommodation where staff will support individuals in learning to sustain a tenancy and overcome other issues they may face that are a barrier to housing.

This role will have overall responsibility for the day to day management and longer-term strategy of the night shelter. You will manage the staff and volunteers involved and will be responsible for recruitment of these. You will work closely with stakeholders such as the council and work to build close relationships with other organisations in the area to continue our work. This role may also be involved in the day to day work of the night shelter, such as risk assessing clients, arranging healthcare appointments, completing paperwork.

This role may also require working outside of regular working hours / unsocialable hours, providing cover for volunteers in an emergency, being an emergency contact for volunteers and travel across the county.

Main Responsibilities

• Day to day management of the night shelter and the support accommodation flats, ensuring the projects work is in line with achieving the end goal of ending rough sleeping and moving individuals are moved into permanent accommodation
• Ensure that staff and volunteers are resourced effectively
• Work with Operations Manager to manage the long-term strategy and goals of the project and supported accommodation
• Line management of the project staff
• Budget management of the project
• Organise support measures for homeless and disadvantaged people using ENCS facilities and
• Implementation of night shelter rules and policies with staff, volunteers and clients
• Oversee the Dorking House premises, upkeep, logistics and have responsibility for access and key holders
• Overall responsibility for leading on recruitment, training and support of volunteers
• To ensure that all residents and clients are treated with respect and supported to enable them to move into permanent accommodation
• To provide regular reports to management and trustees, and other stakeholders such as the local council
• To promote the work of ENCS and the night shelter project in the area, engaging support and partnerships with other organisations. This may involve talks and presentations, engaging with staff or relationship management
• To work with existing stakeholders and partners
• To review procedure and policy development as needed
• To comply with and complete health and safety assessments
• To attend meetings and training as required
• To work closely with other night shelter staff and across other projects for best practice
• Such other duties as the management may require from time to tim

Job descriptions will be subject to review and possible change on an annual basis subject to project and charity priorities.

To find out more information and see the persona specification, please download the job description below. 

To find out more about East Northants Community Services, please visit our website.

Youth for Christ are big on culture; we know how to work hard but we also play harder! Throughout the year we hold many social activities like team days, summer BBQ, prayer walks, full team meetings, afternoon teas, movie afternoons, conferences, Christmas meal, social nights, table tennis and so much more!

Youth for Christ are looking for a trailblazer who is excited at the prospect of working as our Operations Director.
 
The ideal candidate will lead, direct, motivate and oversee the professional Operations function and staff of Youth for Christ National, in order to release the rest of the national movement to mission and offering spiritual leadership along with the rest of the Leadership Team.

You must have the ability to maintain a positive working environment by effectively providing support and development of staff teams, department and the ministry. You will be spiritually mature, be an excellent communicator, have experience in people, project and financial management.

Are you passionate about young people in our nation to be impacted through our Operations team? If so, we would encourage you to apply for the position.

Salary: £34, 963 – £37, 706
Full time: 5 days per week
Location: Head Office, Halesowen
Holiday + perks: 20 days + 3 concessionary days + 8% pension
Closing Date: 14th November 2019
Interviews: 22nd November 2019

There is a genuine occupation requirement that the post holder is a committed evangelical Christian in accordance with Part 1 of Schedule 9 of the Equality Act 2010.

Our staff develop a team of partners who support their work and the successful candidate will be required to raise a set target of personal support.

The position is dependent on two suitable references, an enhanced DBS check and attendance at regular safeguarding training.

Candidates applying for this role will be expected to comply with safer recruitment initiatives, including a self disclosure of any criminal history.

Please send completed application forms to hr @yfc.co. uk

Please note: we reserve the right to close any of our vacancies early.

Vacancy Details

Contract type: Permanent

Location: Reading

Working pattern: 9am to 5pm, Monday to Friday (may be required to work to a rota of hours between 8am and 6pm)

Interview dates: Week commencing 28th October in Reading, Winnersh

Salary: £21,568 to £22,838 per annum

We cannot provide sponsorship for the role.

We’re recruiting for an Operations Support Supervisor to be responsible for creating and maintaining a pleasant work environment, ensuring that anyone engaging with the local office, whether in person or through virtual means, will experience high standards of customer service and efficient professional support. 

The successful candidate will be a highly motivated, positive team-player, acting as the point person on site with a hands-on approach for all office operations and procedures including customer and visitor experience, office administrative procedures and Operations Support staff performance

In your application, you will need to evidence, using specific examples, how your skills and experience meet the criteria laid out in the person specification, within the Job Description below. Requirements include;

• Involvement in leading or supporting projects to successful conclusion.

• Supervision of others – in either a coaching or developing capacity.

• Highly motivated towards delivering a person-centred service. 

• Strong organizational and planning skills in a fast-paced environment.

For more information on this role, the requirements and our benefits package, please see the documents attached below. 

How to apply: Applications can be made using the online application form. As part of our safer recruitment policy, we do not accept CVs for job applications.

Working at Guide Dogs

Working at Guide Dogs is much more than just a job. Through the values that guide our work, we make a real difference, and change lives. 

We believe that well-being at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for Guide Dogs.

As a member of staff, we offer you a wide range of benefits to suit your individual needs. These include; 26 days’ holiday plus bank holidays (rising to 28 days after 3 years' service), flexible benefits package and a defined contribution group personal pension plan. 

Diversity

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome, and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from disabled people as they are currently under-represented in the organisation and guarantee an invite to interview for all disabled applicants who meet the essential criteria for the job.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

The charity

Bishopsgate Institute is the delivery arm of the Bishopsgate Foundation, founded in 1894 for “the promotion of the education of the public”. We are a small, independent charity with our own extraordinary premises at the crossroads of the City, Spitalfields and the East End. Our motto is “I grow old, but not lazy” and we apply this philosophy throughout our work. 

The role

This is a part-time role for 28 hours per week.  As a member of the Senior Team you will support the charity to achieve its charitable objectives by leading on event planning and operations delivery, venue hire and compliance for the Institute. 

You will have skills and expertise across business and charity management and compliance, heritage buildings and estates planning, project and contracts management, security and safety and the efficient and effective deployment of resources.

The successful candidate will also have experience working at a strategic level, well-developed people and performance management, robust budget management and forecasting skills and excellence in collaborative project management.

Please download and consult all of the information available on our website before beginning your application.

** CVs alone will not be accepted **

The application deadline is Sunday 27 October 2019 (17:00)

Late applications will not be considered.

Operations Officer required to manage all aspects of the administration and to provide support to the Nursing Manager, Head of Fundraising and Trustees as appropriate.

The Operations Officer will be accountable for ensuring that:

- all policies are up-to-date and are managed effectively and that LHNT is compliant with all aspects of governance;

- management/administrative processes are in place.

The Operations Officer will report to the Nursing Manager.

Tasks:

• To develop and manage office software to meet the needs of LHNT including spreadsheets, email processes and databases

• To develop and implement new administrative systems such as record management

• To monitor donations and to manage related correspondence

• To develop an internal communication system and to manage the link between the different functions within LHNT

• To administer LHNT’s payroll

 • To manage the website and ensure that it is up-to-date and that relevant information is stored

• To monitor and record monies raised from collecting tubs and boxes

 • To liaise with LHNT’s external IT and HR resources

• To deal with all external non clinical enquiries 

• To provide a resource to the Chairs of the committees to enhance the effectiveness of meetings

• To manage a risk register

• To manage the administrative budget

• To manage the contacts database.

Education and Qualifications:

Educated to A Level or equivalent.

Experience:

A minimum of three years’ experience of working in an office/administrative environment ideally in the charity sector or public sector including dealing with regulatory matters. Working as part of a team.

Knowledge and Skills :

• Good written and verbal communication skills with the ability to engage with people from different disciplines at all levels
• Proficient in all aspects of IT 
• The ability to develop and monitor filing systems such as record management
•  Knowledge of how to manage policies to ensure that they are up-to-date and compliant
• Good time management and organisational skills

We are looking to recruit a dynamic, innovative and experienced leader to manage all aspects of our strategy and operation. FRAME is a small research charity committed to replacing the use of animals in scientific experiments.  We have undergone a significant restructuring over the past two years that has resulted in the development of this critical and exciting new role.  For the right person this will provide scope to develop their role in order to support the Board of Trustees in driving the charity forward.Our current operations include fundraising, education, publicity & marketing, delivery of an annual training school, publication of our own scientific journal, ATLA (through a third party) and allocation of scientific research grants.

We seek an all-rounder who can drive excellence in strategic planning, governance, fundraising, financial management and HR.  The successful applicant will come with proven senior administrative, leadership and management ability, demonstrated within the third sector.  The role will involve the responsibility for the overall operations of the charity ensuring compliance with all our legal requirements, therefore a good working knowledge and understanding of charity law and governance is essential.

You will be educated to degree level in a STEM subject and have excellent interpersonal and public engagement skills. You will be able to demonstrate experience of managing people, projects and budgets successfully. Good communication skills and experience of fundraising are essential. As an individual you will be highly self-motivated, able to work from a home office environment alone and in concert with others, and capable of working with people at all levels of seniority. A postgraduate qualification – in biological or biomedical science/public engagement of science or a related discipline – would be desirable.  Critical to this role is a drive and a passion to further the aims of our charity.

This is a part time position that can offer flexible working and would suit someone with extensive varied experience in senior level charity positions.

Please include a statement supporting your suitability for the role along with your full CV.

Closing date for applications is 31st October 2019.  Interviews for short-listed candidates will take place over two days on the 13th and 14th of November.

Parhaol - Rheolwr Gweithrediadau Ymddiriedolaethy Tywysog - Wrecsam

Amser llawn - 35 awr yr wythnos

Yng Nghymrurydym yn bwriadu recriwtio 2 Reolwr Gweithrediadau sy'n siarad Cymraeg iweithio i  Ymddiriedolaeth y Tywysog.Bydd y rhain yn helpu gweithgareddau Pobl Ifanc yn un o'n prif ardaloedd. Byddy swyddi hyn yn cefnogi gweithgareddau drwy Ogledd Cymru. Lleolir y swyddi ynWrecsam a bydd angen bod yn hyblyg er mwyn teithio drwy'r rhanbarth.

Byddwch yn gweithio'nuniongyrchol gyda phobl ifanc, gwirfoddolwyr a phartneriaid i ddarparurhaglenni a gweithgareddau i gefnogi ac annog pobl ifanc i fyw, dysgu ac ennillcyflog!

Rydym yn chwilio am unigolionsy'n wynebu heriau'n hyderus a chadarn, sy'n gallu addasu, bod yn hyblyg, ynbarod i groesawu newid ac arloesedd ac yn ddelfrydol a phrofiad mewn un o'rmeysydd isod:

• Gwaith Ieuenctid
• Darparu Dysgu yn yr AwyrAgored
• Sector Addysg
• Sector Hunan Gyflogedig /Cyflogadwyedd
• Rheoli Cyrff a Gwirfoddolwyrsy'n Bartneriaid

Byddwch yncyfathrebu'n naturiol ac effeithiol, yn frwdfrydig yngl?n a darparu gwasanaethrhagorol i gwsmeriaid a gwneud y penderfyniad priodol i bobl ifanc. Gan weithiofel rhan o dim o fewn ardal ddaearyddol benodol, byddwch yn gweithio gydagamcanion clir i 'gysylltu', 'gwneud cynnydd' a helpu i 'drawsnewid' bywydaupobl ifanc y mae ein hangen fwyaf arnynt. 

Hoffem glywed gan ymgeiswyr sydd ag ystod profiad ond mae gennymddiddordeb arbennig mewn clywed gan unrhyw un a phrofiad o'r sector Addysg aChyflogaeth neu Gyflogadwyedd.

Am Ymddiriedolaethy Tywysog

Rydym ynelusen ieuenctid a'n cenhadaeth yw helpu pobl ifanc i drawsnewid eu bywydautrwy ddatblygu'r hyder a'r sgiliau, i fyw, dysgu ac ennill cyflog. Eleni byddwnyn cefnogi mwy na 70,000 o bobl ifanctrwy nifer o raglenni a brofwyd, gyda thri o bob pedwar yn sicrhaucanlyniad cadarnhaol!

Mae gennym uchelgais fentrus i ymestyn hyd a lled ac effaith ein gwaitha helpu un filiwn arall o bobl ifanc i drawsnewid eu bywydau yn ystod y dengmlynedd nesaf. Ein gwaith yw eu hysbrydoli, eu cefnogi a datgloi eu potensial,fel y gallan nhw a'r gymdeithas ffynnu. Byddwn yn canolbwyntio ar arloesedd, isicrhau ein bod yn addasu ac yn parhau i fod yn berthnasol mewn byd sy'n newidyn gyflym. Mae'n ddyletswydd arnom i ni ein hunain ac i'r bobl ifanc awasanaethwn, i wneud y gorau o'n bywydau a helpu i roi rhan amlycach iddynt ynein heconomi a'n cymdeithas. Nhw yw'r allwedd i ddyfodol cadarnhaol affyniannus i bawb.

I'n helpu iwireddu ein gweledigaeth, rydym yn newid ein dull ac yn chwilio a ffyrddarloesol i ddatblygu a gwella ein ffyrdd o weithio. Mae hyn wedi arwain at greucyfleoedd newydd cyffrous drwy Ymddiriedolaeth y Tywysog ar bob lefel drwy'rDeyrnas Unedig.

MaeYmddiriedolaeth y Tywysog wedi ymrwymo i amddiffyn, diogelu a hybu lles y planta'r bobl ifanc y gweithiwn gyda nhw. Bydd ymgeiswyr llwyddiannus yn Ymddiriedolaethy Tywysog yn destun gwiriadau fetio troseddol, ac os bydd angen ar gyfer yswydd, cynhelir gwiriad manylach.

I ymgeisio am y swydd wag hon, llenwch y cais ar-lein.I'ch helpu gyda'r adran datganiad ategol, gallwch glicio yma ilawrlwytho copi o Fframwaith Ymddygiad Ymddiriedolaeth y Tywysog.

NODYN AR GYFER ASIANTAETHAU RECRIWTIO

Mae'n well gennym recriwtiopobl yn uniongyrchol, ond mae gennym restr cyflenwr dewisol pan fydd angen helpllaw arnom. Byddwn mewn cysylltiad os byddwn eich angen.

About Us:

Marie Stopes International (MSI) is a global organisation providing personalised contraception and safe abortion services to women and girls. Our local teams of professionals are passionate about the work they do in communities across 37 countries. The services we provide give a woman the power to choose when she has children so that she’s free to pursue her plans and dreams for herself and her family.

The primary responsibility of this role is to further MSI’s Goal: The prevention of unwanted births and its mission of ensuring an individual’s right to: children by choice, not chance

The Role:

The Country Director is responsible for delivering results for women and their families, driving programmatic excellence and implementing best practice at scale. They provide high quality services where they are needed the most, and their work directly contributes to preventing unnecessary deaths and making a sustainable impact on the lives of thousands of people every year.

The Country Director is a key leadership position responsible for the overall strategy, management (programmatic, financial, and administrative), and development of our national family planning and sexual and reproductive health (SRH) programmes. They lead skilled, professional country teams to deliver life-saving services through clinical centres, mobile outreach teams, social franchising and social marketing. In addition they are responsible for preparing and executing annual budgets, marketing plans and work plans;developing new business opportunities; overseeing financial, administrative and logistical resources; ensuring adherence to MSI minimum standards; and assuring quality operations in line with annual and long-term strategic goals and objectives. The Country Director manages for results, valuing and rewarding high performance, accountability, speed and efficiency and innovation, while keeping the client at the heart of everything we do.

The Country Director is MSI’s senior representative in the country of assignment. They work closely with governments, donors and other key stakeholders to overcome barriers that prevent women and men from accessing safe, affordable, reliable family planning and other sexual and reproductive health services.

About you

To succeed in this role, you must have:

Skills and Experience:

• International work experience – will have successfully worked in a senior management role in a different country (preferably developing countries) and will have had experience of growing the business
• Proven and significant general management and leadership experience in operationally demanding and challenging environments (including staff recruitment, training and supervision of teams)
• Proven experience of change management, including identifying required change, leading the change programme and ensuring change is embedded and sustained
• Designed and delivered strategic and annual business plans
• Experience of income generation through donor funding and/or commercial activities and in delivering proven results by making informed decisions with the use of management information
• Financial management experience, including internal controls and accountability: Ideally the individual will have managed a P&L; however, they will have definitely have experience managing and improving the bottom line
• Demonstrable experience of generating, tracking and analysing management information and client data to inform management decision-making
• Previous experience identifying and sharing best practice and encouraging innovation within dispersed teams
• Proven experience of building lasting relationships with key external stakeholders, e.g. government or donor stakeholders in order to deliver tangible results for the organisation (for example, previous fundraising success).
• Experience of business development including developing and writing compelling tender proposals
• Experience of external representation
• Experience of building a brand into a brand of choice (including experience in FMCG or other private sector experience)
• Ideally some experience of health development and preferably in the reproductive health field

Qualifications and Training:

• Educated to degree level
• Relevant post-graduate qualification e.g. MBA, MSc, MA (desirable)
• Project Management (desirable)
• Fluent written and spoken French and English (essential)

Personal Attributes:

• Energy, drive and unwavering commitment for MSI’s mission, and the ability to inspire others
• Passionate about our clients and strives to consistently meet and exceed expectations, putting the clients at the centre of everything, and ensuring we deliver high quality, high impact services that meet their individual needs
• Inspires individuals and teams through situational leadership providing clear direction
• Motivates and develops the skills of the team members
• Works as part of a team, providing support and flexibility to colleagues, demonstrating fairness, understanding and respect for all people and cultures
• Focuses on results, ensuring long term sustainability and increased impact
• Courageous: pushes the boundaries, make tough decisions and challenge others in line with our mission
• Takes accountability for the decisions made and the behaviours demonstrated
• A commercial mind-set, understanding the levers for profitability for success within the marketplace
• Aware of the emerging developments within our sector, with the ability to focus and articulate a vision of the future which inspires and excites others, while understanding the detail and looking for the evidence
• Actively seeks out feedback on their performance (both results and behaviours) with a view to continuously learning and growing as a leader
• Builds and maintains effective long-term working relationships with all stakeholders, and is a true MSI ambassador.

For more information about the role, please view the job framework on our website.

In addition, you will be pro-choice

Location: Dakar, Senegal

Closing date: 22nd October 2019 (midnight GMT). Interviews may take place before this date for exceptional candidates.

Salary: competitive

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and post holders to share this commitment.

Summary

As a Supporter Care Assistant Team Leader you will be delivering a first class, professional customer service through human triage, using a range of communication methods to ensure that where possible customer enquiries, donations and complaints are resolved at the first point of contact.

Interviews: Wednesday 30 and Thursday 31 October 2019

Package

What we can offer you:

• Generous annual leave starting at 25 days plus bank holidays
• A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• 2 Days TOIL in recognition of fixed shift patterns
• Discounts on gym membership and days out
• Employee assistance programme to give you support on any issues that come up in life
• Annual season ticket loan
• Very active social scene including sport teams, gardening and other activities
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

• Provide a comprehensive and responsive information service to the public, advising on support services available for people living with diabetes, particularly Helpline and Supporting Membership.
• Support Diabetes UK Safeguarding function by undertaking the role of 'Designated Safeguarding Person' as part of a team of DSPs
• Day to day management, support and development of the team, including attending internal and external meetings as required
• Promoting a culture of high quality and compliance within the team to ensure an excellent experience for those we come into contact with whilst keeping safe, legal and healthy

Ideal Candidate

• Manage a busy workload with many competing deadlines while remaining calm and focused
• Champion and encourage the delivery of an excellent level of customer service to people contacting Customer Care Centre
• Demonstrate excellent written and oral communication skills with the ability to interact effectively with a wide range of people
• Work as an effective team member, showing flexibility and a willingness to collaborate with others to get the job done
• Effectively manage and motivate

Contract Type: Permanent

Hours: Full time- 35 hours a week

Location: Merseyside, Liverpool

In the Trust, this role is known as Prince’s Trust Executive

In the Merseyside Region we are looking to recruit someone who will support our Young People activity in Adventurous Activities. This role will support activity across the Liverpool City Region.  

You will work directly with young people, volunteers and partners to deliver programmes and activities to support and encourage young people to live, learn and earn. We are looking for individuals who engage in challenges with optimism and resilience, who are adaptive and flexible, ready to embrace change and innovation.

You will be a natural and effective communicator, passionate about delivering excellent customer service and making the right decision for young people. Working as part of a team within a defined geographical area, you will work with clear objectives to ‘connect’, ‘progress’ and help ‘transform’ the lives of young people who need us most. 

We would like you to be experienced in providing one to one support and delivering high quality learning and development sessions through a variety of mediums including Adventurous Activities.

To support our delivery requirements across Merseyside, we are particularly interested in receiving applications from individuals with some of the following:

• A sound understanding of how Outdoor Education can be adjusted and applied in an urban setting
• Good Outdoor group management experience
• A minimum of two NGB qualifications from: Summer Mountain Leader /Walking Group Leader assessed – Rock climbing Instructor/Climbing Wall instructor – Paddle Sport Leader or Instructor – MIAS Level 2 or British cycling Level 2
• Skills or Training evidence in a third adventurous/outdoor activity
• First Aid qualification with outdoor focus and relevant to other qualifications (BASP, REC, etc.)
• D1 driving licence

To learn more about the role, please visit our website.

About The Prince’s Trust

We are a youth charity whose mission is to help young people transform their lives by developing the confidence and skills, to live, learn and earn. This year we will support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome!

We have a bold ambition to extend the reach and impact of our work and help one million more young people transform their lives over the next ten years.  Our job is to inspire them, support them and release their potential, so that they can thrive and society can prosper.  We will focus on innovation, to ensure we adapt and remain relevant in a rapidly changing world.  We owe it to ourselves and the young people we serve, to do the best work of our lives and to help give them an increasing stake in our economy and society. They are the key to a positive and prosperous future for all of us.

To help us realise our vision, we are changing our approach and looking at innovative ways to develop and enhance our ways of working.  This has led to the creation of exciting new opportunities across The Prince’s Trust at all levels based throughout the United Kingdom.

The Prince’s Trust is committed to safeguarding, protecting and promoting the welfare of the children and young people we work with. Successful applicants to roles at The Prince’s Trust will be subject to criminal vetting checks, and where necessary for the role, a check at an enhanced level will be required.

To apply for this vacancy please go to our website and complete the online application.  To help you with the supporting statement section, you may want to download a copy of the Prince’s Trust Behavioural Framework.

A NOTE FOR RECRUITMENT AGENCIES

We prefer to hire people directly, but we do have a preferred supplier list for when we'd like a helping hand. We'll be in touch if we need you.