Operations Jobs
High Trees are seeking a dynamic and creative Community Capacity Building Officer to provide tailored development support to local organisations and manage projects relating to sector support. You will be joining us at an exciting time following the formation of a new Research and Development team which is starting to deliver a new capacity building offer to the local Voluntary and Community Sector, including one-to-one mentoring and the production of high-quality resources based on our experience of working with Lambeth communities for over 25 years. We deliver capacity building support both directly and through our partnership work.
This is a hands-on, practical role and the right candidate will have a wide skillset. You will be working on a variety of projects which focus on capacity building and VCS infrastructure support. Your day-to-day work will be varied and over the next 12 months we expect this to include tasks such as supporting local VCS organisations on a one-to-one basis to improve their policies and procedures, managing a local grants programme, creating high quality templates and user guides, and running workshop or training sessions using the resources we have developed such as our Collaboration and Employment Toolkits. We will be developing and refining our offer to the local VCS sector over the coming year and expect this to lead to further new and exciting pieces of work.
To be successful in this role, you will need to be able to draw learning from our work and the work of our partnerships, to distil this learning for the benefit of others and to effectively motivate, coach and support others to develop their practice.
Benefits of working at High Trees
- 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day each year after 2 years’ service (capped at an additional 8 days)
- Enhanced maternity/paternity/adoption leave after 2 years’ service
- Save money off a new bike with the Cycle to Work scheme
- Up to 7% contribution to the staff pension scheme
- 24/7 Employee Support Line
- Clear pay structure with yearly increments (based on performance)
- Annual Staff away day
- Premium eye-care vouchers through Specsavers and season ticket loans
The client requests no contact from agencies or media sales.
The Director of Operations will be a key member of our leadership team, enabling our growth through strategic and structural operational planning, implementation and delivery, ensuring that we realise our vision across our Resourcing Church network.
The successful candidate will be joining a growing church community at an exciting juncture in our history as we prepare to celebrate our 150th anniversary. Our church is thriving, with a large, diverse, and committed congregation, which reflects our community in Brixton, Camberwell and Kennington. We are a place of welcome and inclusion for LGBTQ+ people, and we are a training parish, with many ordinands, curates and musicians spending time here in recent years.
We have a thriving music programme with over 100 children singing in three choirs weekly, and we are active in our service to the community. We have two church schools, St Gabriel’s College and St John the Divine Primary School, and we are involved in a wide range of community and social action programmes from London Citizens to the Robes homeless shelter.
The successful candidate will work closely with the Vicar of St John the Divine to ensure the strategic priorities of the St John the Divine Resourcing Church network – currently St John the Divine Kennington, St Faith’s North Dulwich, and the Korean congregation at St James’ Malden – are delivered. They will also support our wider leadership team, including clergy, and lay leaders.
As our own network and congregations grow, we anticipate that there will be opportunity for the post-holder to grow the remit of the role and develop their career within the position.
Would you like a key role within our busy Procurement team?
We are looking for a Procurement and Contract Manager to join the RBL team and oversee activity within our Services Directorate.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Reporting to the Senior Procurement Manager, this role will see you jointly own the strategy and delivery of the procurement of goods and services for RBL across our Services area. This will involve implementing procurement and contract best practice to deliver technical and commercial requirements.
Supporting the Procurement Team, you will be working on implementing activities to ensure RBL procurement is a best in sector function.
Key responsibilities will include:
- Identification and management of procurement projects that deliver maximum value and mitigate risk
- Partner with business stakeholders to become a trusted and valued business partner
- Establish client requirements, lead the investigation, development and implementation of strategic category plans, benchmarking and cost analysis techniques
- Assisting with the growth and development of the Procurement function to include developing and use of tools and templates, reporting and delivering training to business stakeholders
- Provide support on the development of and where appropriate directly manage key supplier relationships to improve delivery performance
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
You will be contracted to our London Hub. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues and partners but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Closing Date: Sunday 31st March 2024
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.
The Financial Inclusion Managers will play a central role in helping us achieve our vision for an end for the need for food banks in the UK. This is a varied, proactive and fast-paced role responsible for day-to-day coordination of local and regional projects and partnerships and providing direct support to food banks in your local area. The role will focus on delivering support and services to Trussell Trust food banks and partner organisations to develop and optimise timely access to financial inclusion support to those visiting (or at risk of needing to visit) food banks including through individual meetings, development visits, regional events, training sessions and national conferences.
Role responsibilities
· Assist food banks to develop their financial inclusion offering by providing advice and support to develop new initiatives and partnerships, optimise existing ones and/or develop referral relationships with advice sector partners
· Support good practice in service models, quality assurance processes, governance, monitoring, evaluation and reporting, referral pathways and engaging volunteers and promote a culture of learning and improvement and participation of diverse communities with lived experience.
· Build and maintain strong relationships with food bank staff and volunteers, as well as establishing effective partnerships with a range of stakeholders including (including those that work with specific diverse groups who are affected by poverty). This would include working with advice providers, local authorities, community organisations and churches (who are often involved in the governance and running of food banks) to build understanding of and commitment to the importance of effective financial inclusion provision in contributing to ending the need for food banks in local communities.
· Work closely with relevant Network Leads and Area Managers to ensure that support provided is well-aligned and integrated with Trussell Trust’s wider support offer
· Organise and chair regional training, clusters or events for managers, advisers and volunteers to promote co-operation and sharing of good practice around financial inclusion
· Contribute to the understanding of the Financial Inclusion team of the good practice, opportunities and challenges taking place within your area and support the development and promotion of national financial inclusion initiatives
Person Specification
Technical skills and minimum knowledge:
· Excellent knowledge of the advice and financial inclusion sector
· Experience of delivering training and presentations
· Experience of planning and managing innovative projects
· Experience of designing and leading participation of people with lived experience and utilising data and insight to tailor delivery to the needs of diverse communities
· Experience of managing stakeholder relationships, particularly working with local community organisations in a community development context
Behaviours and competencies:
· Excellent communication and interpersonal skills
· Excellent problem-solving abilities
· Well-organised and able to juggle competing priorities
· Demonstrate a commitment to the values of the Trussell Trust and in particular, empathy for people from disadvantaged, marginalised or socially- excluded backgrounds.
· Able to build effective relationships in contexts where Christian faith plays a major part, and in which people of all faiths and none collaborate to make a difference together.
Key Stakeholders
· Food banks
· Area Managers and Regional teams
· Network Services
· Volunteering
· Policy & Research
· Partner organisations
Our Values
The Trussell Trust is a charity that works to end the need for food banks. It is founded on and shaped by Christian principles.
Our values of dignity, justice, compassion and community, are central to all that we do and therefore supports our aim to be an organisation where the diversity of all employees is valued. We welcome people of all faiths and none and those that are committed to these values.
We recognise that we have under-represented groups within our workforce. As part of our commitment to diversity and equality of opportunity we are actively encouraging applications from under-represented groups such as returning parents or carers who are re- entering work after a career break, people who are LGBT+, from Black, Asian and Minority
Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions and those with a lived experience of poverty as well as any other under-represented group in our workforce. We are committed ensuring the safety and protection of our employees from all forms of harm.
The client requests no contact from agencies or media sales.
The Network Lead plays a central role in helping us achieve our vision to end the need for food banks in the UK. This is a varied, proactive and fast-paced role that involves representing the Trussell Trust on policy and public affairs and key stakeholder relationships in Wales, the leadership of a dynamic team of area managers that supports the network of food banks in Wales to deliver emergency food, and the coordination of projects and partnerships to support the food banks in our network to reduce the need for their services locally.
Role responsibilities
· Strategic Leadership: Manage the delivery of food bank operations in the nation and key strategic projects that are part of the Trussell Trust’s five-year strategy to end the need for food banks.
· Projects and partnerships: Build partnerships and develop projects with organisations to develop and build services and systems that help end the need for food banks.
· Policy, public affairs and church engagement: Engage with a wide range of external bodies, including national government, elected representatives, faith and community organisations, and research bodies. Ensure that local churches (including church leaders) feel connected and understand the importance of ending the need for food banks in local communities.
· Team Leadership: Provide leadership, support, coaching, development, and line management to the area managers. Provide support, advice and guidance to Trussell Trust project leads as appropriate to ensure they understand the policy and public affairs context for delivering their work in the nation e.g. Pathfinder and Financial Inclusion team
· Risk Management: Ensure consistent quality assurance of food banks across the nation , in line with the risk framework and support area managers to deal with complaints and manage food banks with high risks.
· Cross-organisational working: Act as a liaison between the area team, the wider operations team, and other directorates, managing the flow of ideas and feedback to positive effect.
Person Specification
Technical skills and minimum knowledge:
· Confidently represent the Trussell Trust with a range of stakeholders, including elected representatives, and effectively manage the roll-out of the organisational strategy in the /nation.
· Policy and public affairs knowledge, including a track record of successfully influencing politicians and key decision-makers to achieve strategic goals.
· Knowledge and experience of community development or local service provision.
· Experience of managing projects and partnerships, from inception to evaluation, to achieve strategic goals.
· Experience of team leadership including line management and supervision, including dealing with performance issues and using coaching skills.
· Competent and efficient use of IT, including the main Microsoft Office programs and database management.
Behaviours and competencies:
· Demonstrates a commitment to the values of the Trussell Trust
· Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds
· Role models inclusive behaviour, values and leadership
· Excellent communication and interpersonal skills, particularly listening skills.
· Confident, resilient and self-motivated team player
· Well-organised and able to juggle competing priorities.
· The ability to build effective relationships in contexts where Christian faith plays a major part, and in which people of all faiths and none collaborate to make a difference together.
Key Stakeholders
· Area managers
· Network leads
· Head of England and Wales
· Network services
· Pathfinder team
· Financial inclusion team
· UK policy team
· Head of safeguarding and risk
· Public engagement directorate
· Local elected representatives, including Senedd members, MPs and councillors
· Representatives of local organisations
Our Values
The Trussell Trust is a charity that works to end the need for food banks. It is founded on and shaped by Christian principles.
Our values of dignity, justice, compassion and community, are central to all that we do and therefore supports our aim to be an organisation where the diversity of all employees is valued. We welcome people of all faiths and none and those that are committed to these values.
We recognise that we have under-represented groups within our workforce. As part of our commitment to diversity and equality of opportunity we are actively encouraging applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions and those with a lived experience of poverty as well as any other under-represented group in our workforce. We are committed ensuring the safety and protection of our employees from all forms of harm.
The client requests no contact from agencies or media sales.
Working hours - 22.5hours per week. This is a job share. The job share working days will either need to be Friday, Monday, Tuesday or Thursday, Friday, Monday.
The Head of South England & Wales is responsible for leading our vision to end the need for food banks in South England & Wales. This role will lead our team of Network Leads and Area Managers as they empower every food bank to orientate their work towards ending the need for their services through the provision of bespoke support, enabling them to reduce the numbers of people requiring emergency food. This role will work with key national partners in South England and Wales to support our network to tackle the underlying drivers of poverty.
Role responsibilities
· Responsible, as a member of the organisation’s Senior Leadership Team for leading the delivery of the Trussell Trust strategy for ending the need for food banks in South England and Wales, working to embed the Changing Communities, Changing Minds and Changing Policy programmes across the network.
· Lead the Area team in South England and Wales to ensure the safe and effective operations of the food bank network, in partnership Trussell Trust’s People Directorate.
· Oversee the investment in and upskilling of our Area team to ensure they have the capacity, skills and resources required to deliver the five-year strategy and support to food banks.
· Drive the delivery of the baseline service for food banks across South England and Wales, ensuring tools, resources, services and systems are fit for purpose and tailored to local contexts.
· Oversee the effective roll-out of strategic projects, partnerships and resources to food banks across South England and Wales, in collaboration with other Directorates, that help to reduce the need for food banks and tackle the underlying drivers of poverty.
· Work with the Strategy & Impact team and Policy, External Affairs & Research teams to ensure effective cross-departmental working on network facing policy and research opportunities, church engagement, external partnerships and impact reporting.
Person Specification
Technical skills and minimum knowledge:
· Leading complex delivery programmes nationally and locally,
· Expertise of significantly growing services and programmes; leading, motivating and inspiring teams; leading culture change.
· An effective communicator, verbally and in writing. Diplomatic and with the interpersonal skills required by the role.
· Manage multiple projects, identifying conflicting demands and establishing clear priorities in order to meet agreed objectives.
· Ensure that due regard is given to Equity, Diversity and Inclusion within all objectives that report into this department.
Behaviours and competencies:
· Demonstrate a commitment to the values of the Trussell Trust.
· Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds.
· Comfortable working in a fast-paced and high-performing organisation, combining problem-solving with collaborative interpersonal skills.
· Effective communication skills; diplomatic; effectively builds rapport with individuals and groups; presents information accessibly and in a format appropriate to the audience.
· Role model inclusive behaviour and leadership.
Key Stakeholders
· Director of Operations
· Operations Leadership Team
· Head of Pathfinding
· Head of Financial Inclusion
· Head of Strategic Communications
· Head of Brand and Marketing,
· Head of Audience Insight and Engagement,
· Head of Supporter Retention and Development
· Head of Strategic Church Engagement
· Head of Strategic Development and Head of Evidence and Impact
· Head of Policy and Research
· Network Leads and Area Managers
· Head of Safeguarding and Quality
· Head of Volunteering
· Food Bank Network
Our Values
The Trussell Trust is a charity that works to end the need for food banks. It is founded on and shaped by Christian principles.
Our values of dignity, justice, compassion and community, are central to all that we do and therefore supports our aim to be an organisation where the diversity of all employees is valued. We welcome people of all faiths and none and those that are committed to these values.
We recognise that we have under-represented groups within our workforce. As part of our commitment to diversity and equality of opportunity we are actively encouraging applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions and those with a lived experience of poverty as well as any other under-represented group in our workforce. We are committed ensuring the safety and protection of our employees from all forms of harm.
The client requests no contact from agencies or media sales.
Make a real difference to the lives of people with disabilities.
“Being a ASM gives me such job satisfaction I love working as a team with both my manager and volunteers and have learnt so much in this totally new job role.” - Llandudno Assistant Shop Manager
“What a fantastic company to work for, Scope keep us connected” – Leek Shop Manager
Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail or customer service experience and are looking for the next step in your career?
If you answered yes to these then we have the perfect opportunity for you.
Your role
As Shop Manager at Scope's Bromley shop, you’ll have autonomy to run your shop using your creativity and flair to flourish in our retail environment. Our retail roles are full of variety, and every day is different! One day you might be generating and processing stock and designing an eye-catching window display. The next day you might be recruiting and training our wonderful volunteers. Every day there will be a different challenge that you’ll find extremely rewarding. You will have relevant experience in retail but a great attitude and willingness to learn is just as important.
About you
As Shop Manager you’ll be passionate about retail and have a love of fashion with experience of running a shop, or you’ll be looking for a management role as the next step in your career. To be successful, you’ll need a commercial, can-do attitude and always put the customer’s needs first. You’ll be a dedicated team player with a strong work ethic, a great attention to detail, solid IT skills and a creative eye for displays. We ask you demonstrate an appreciation of Scope’s values and ambition of achieving Everyday Equality for disabled people.
About working in our shops
Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. We focus on sustainable fashion and engaging with local communities. We lead our volunteers to deliver a great colleague and customer experience. And we raise much needed funds to deliver Everyday Equality for disabled people and their families.
Permanent - Full time, 35 hours per week
For more information about this role please follow the link to the Scope website.
Shop hours
It’s important for you to know that Scope Charity Shops are open every day. So some weekend and Bank Holiday cover is needed. Our full time hours are 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.
Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity and encourage applications from disabled people and people with impairments, conditions, and access needs. We are dedicated to creating a workforce that is a true reflection of the communities we serve. If you are disabled, have the skills, and or the experience to do the job, then we would love to meet you for an interview. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some disabled applicants and applicants with an impairment, condition or access need, might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Equality, diversity and inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We encourage everyone to embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including:
- 35 days annual leave
- Flexible working (where we can)
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
- Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more
Who are we at Scope?
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.
If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today!
Please note that successful candidates will be subject to an enhanced DBS check.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Job Title: Targeted Manager
Company: Blackburn and Darwen Youth Zone
Location: This role will be based across both our Blackburn and Darwen sites
Job Description:
Blackburn and Darwen Youth Zone is seeking a dynamic and experienced individual to join our team as a Targeted Manager. In this role, you will lead a dedicated team to deliver a high-quality programme of positive activities and targeted intervention support for young people in Blackburn and Darwen. You will be responsible for creating impactful programmes and opportunities that promote improved health, wellbeing, education, skills, aspirations, and social cohesion among young people.
Main Responsibilities:
- Manage a dedicated team to lead a high-quality programme of positive activities and targeted intervention support, including group activities, 1-1 sessions, family and professional meetings.
- Create programmes and opportunities that provide tangible outcomes for young people, leading to greater prospects and improved wellbeing.
- Represent the service at relevant meetings within the council and with partner agencies.
- Commit to working evenings and weekends, providing support, coaching, and quality assurance for sessions.
- Manage, supervise, direct, and support a team of full-time employees.
- Ensure accurate and efficient completion of monitoring and recording activities.
- Capture content, data, and impact and write impactful reports concerning the service.
- Lead implementation monitoring and evaluation systems across the provision.
- Manage provision performance, providing monthly analytics and improvement plans where necessary.
- Govern weekly/monthly timesheets and drive the team to use them accurately and effectively.
- Support maintenance of appropriate standards and documentation relating to Health and Safety.
- Engage in effective working relationships with partner agencies.
- Contribute to the promotion and marketing activities of the service.
- Provide 1:1 support to an allocated caseload of young people identified for targeted support.
- Provide 1:1 support to young people in universal sessions.
- Complete regular quality assurance, using findings to influence growth and improve practice.
- Have Designated Safeguarding Lead (DSL) responsibility for promoting and safeguarding the welfare of children and young people.
- Ensure a robust approach to risk management, including person-centred risk assessment and management processes.
Remuneration Package:
- Salary: Band E £33,000 - £37,500 (Dependent on experience).
- Holidays: 33 days inclusive of 8 Bank Holidays (pro-rated).
- Pension: Eligible employees will be auto-enrolled into the workplace pension scheme with Royal London. Employee contributes 5% of gross earnings, while Blackburn & Darwen Youth Zone contributes 3%.
- Other Benefits:
- Health Assured Employee Assistance Programme (24/7 Support and Advice)
- FairQuid (Financial Wellbeing Support)
- Think Therapy (Mental Health Support)
- Enhanced Maternity/Paternity/Adoption Pay
- Birthday Leave
Blackburn and Darwen Youth Zone is committed to safeguarding and promoting the welfare of young people and expects all staff and volunteers to share this commitment. Successful applicants will be required to undergo an enhanced DBS check.
The client requests no contact from agencies or media sales.
Programme Co-ordinator
We are looking for a highly motivated individual to coordinate an online programme of groups, courses, and activities to support people with emotional well-being needs.
Position: Community Connections Online Programme Co-Ordinator
Location: Hybrid/Leatherhead
Hours: Full-time, 37 hours per week
Salary: £28,135
Contract: Permanent
Benefits: Hybrid and Flexible working, Pension, Employee Assistance Programme, 25 days holiday (plus bank holidays)
Closing date: Thursday 18th April 2024
The Role
Community Connections supports people with any mental health or emotional needs to stay well in their communities through social connections and networks. It also helps people return to their communities / transition back / live fulfilled lives and meet their own goals.
Initially, you will be responsible for the development, co-ordination and delivery of the organisations community connections online programme of activities.
However, the role may develop to include the oversight and co-ordination of a joint online programme, in collaboration with all the lead providers.
Key responsibilities include:
- To plan, set up and coordinate groups, courses and activities on the online platform and work with the Team Manager and partner organisations to produce a quality service.
- To work with external agencies, facilitators, and tutors to develop and deliver the online programme of activities.
- To develop innovative workshops relating to wellbeing issues and deliver them to groups of clients.
- To liaise with other Community Connections organisations to advertise courses and activities on a variety of media.
- To complete all tasks related to course set up, including posters, calendar updates and advertising, as well as authorising tutor invoices.
- To build and a database of facilitators with updated information regarding their training and DBS status and issue working agreements when appropriate.
- To monitor and evaluate activities and provide data for our funders, trustees, and partners by designing and implementing appropriate feedback forms for use by clients, staff, and tutors.
- service.
- To be willing to work flexibly when required as the programme will extend to offer evening and weekend activities.
About You
The Programme Coordinator will have previous experience of working in mental health, wellbeing or behaviour change.
You will also have:
- Experience of programme co-ordination
- Experience of using online platforms such as Zoom and Team’s for online delivery.
- Experience of managing incidents, risk and/or safeguarding
- Experience of monitoring and reporting
- To work collaboratively within a multidisciplinary team (statutory and voluntary)
- An understanding of confidentiality, consent, information sharing, including GDPR
- An understanding of Safeguarding policy and practice
- Good verbal and written communication skills and a commitment to accurate and confidential record keeping
- Ability to interact effectively with the clients, colleagues and other professionals whilst retaining clear boundaries
- Proficient in Microsoft Word, use of email, Outlook, Excel and PowerPoint and online platforms
- Ability to travel and work flexibly when required
About the Organisation
The charity is a mental health and emotional wellbeing charity, supporting Surrey residents since 1994 in Banstead, Elmbridge, Epsom & Ewell and Mole Valley.
Offering a variety of face-to-face and online services, available to adults (aged 16+) living in Surrey who would like to restore and/or maintain their mental and emotional wellbeing (no diagnosis needed). The services are free of charge, with no waiting list and no time limit.
You may also have experience in areas such as Programme Coordinator, Online Programme Coordinator, Community Connections Coordinator, Community Coordinator, Community, Connections, Community Development, Area Coordinator, Community Development, Volunteer, Volunteering, Community Volunteer, Community Volunteering, Social Care, Health, Vulnerable, Mental Health, Mental Health Coordinator.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
BACKGROUND
The British Institute of Radiology (BIR) is a membership organisation, a multidisciplinary society and a registered charity (no: 215869). Its mission is to bring together all the professions in radiology, oncology and allied medical and scientific disciplines to share knowledge and educate the public, thereby improving the prevention and detection of disease and the management and treatment of patients.
The BIR has embarked on a new five-year strategy, which has established an education department aimed at delivering a programme designed to support training, education and CPD relevant to its membership community in flexible and interactive formats.
JOB SUMMARY
The post holder will work with faculty and BIR staff in the development and use of new learning technologies to support the educational mission of the BIR.
The post holder will manage the existing e-learning resources as well as develop new e-learning offering to our members and users. The poster holder will offer expert guidance, advice and direction on the design, development and implementation of e-learning materials and resources, and the use of interactive educational technologies to lead the e-learning development in BIR.
KEY RESULT AREAS
Manage the e-learning content
• Create new e-learning resources with subject specialists in medical imaging. This includes new initiatives (video course) as well as online learning library content and other e-learning offering.
• Lead and oversee the instructional design for the video courses
• Manage and review the content on the online learning library, including post-event videos, webinar series and training videos etc. Ensure the content are relevant for all categories and promote to our community
Manage the e-learning projects and implementation of e-learning system
• Develop and implement plans and timelines in collaboration with faculty and BIR staff to enable the phased introduction of e-learning projects and systems.
• Lead the team and work across the department to design, develop and manage the online learning elements including layout, tools, templates, authoring and processes.
• Manage all BIR learning systems including live platforms, Learning Management System as well as CRM system for event registration, online learning library and e-posters
• Develop and design technological solutions for problems specific to BIR educational activities.
• Maintain and review the systems for new updates to improve staff and user experiences
• Manage budget of the projects and ensure surplus of any e-learning development
• Cultivate and oversee essential relationships with external sister organizations to facilitate the successful execution of e-learning projects
Manage the digital team (video producer and digital event assistant)
• Oversee their workload and support them when needed
• Provide training or direct them for training opportunities outside the BIR
Support and promote the use of the educational technologies
• Develop guides and provide support for faculty & BIR staff in the use of the e-learning technologies, enabling the creation and management of learning materials.
• Advise faculty and BIR staff on the optimum technology and deployments to support the e-learning requirements and objectives.
• Deliver training sessions to both BIR staff and users, instructing them on the effective utilization of BIR learning systems.
Lead the development of new e-learning initiatives
• Meet with and work alongside faculty and BIR staff to ensure the successful implementation of appropriate strategies and initiatives for e-learning.
• Encourage faculty to explore innovative approaches and tools in the delivery of educational activities in their field.
• Take the initiative to identify new development areas and present information to manager/team on how such developments could be resourced and managed.
Provide event management support
• As required be able to provide event management on the day support for webinars and other digitally delivered events
Please see the attached Job description.
The client requests no contact from agencies or media sales.
BACKGROUND
The BIR is an international membership organisation, a multidisciplinary society and a registered charity. We are for everyone working in imaging, radiation oncology and the underlying sciences.
With a new five-year strategy in place, the Education team play a key role in one of our areas of greatest growth potential; helping to ensure the BIR remains financially sustainable in a changing environment, offering education to more people, and helping grow our membership.
We aim to deliver world class education, training and CPD in a wide range of new and exciting formats, in response to current and future market needs. In 2022/3 the Education team ran 39 events over the year, including 12 virtual events, 11 face-to-face events – including two that were hybrid, and 16 webinars.
JOB SUMMARY
This post is central to the activities of the BIR. The role-holder will ensure effective planning, marketing and delivery of the BIR’s educational events, which includes a combination of both in-person and virtual events. The role is hands-on and often involves working as part of a multidisciplinary team.
You must be able to complete a wide range of activities requiring clear communication, excellent organisational skills and attention to detail. You must be able to work well under pressure, ensuring smooth and efficient delivery of an event. Some UK travel and out of hours working is involved.
MEETINGS PROGRAMME/TYPICAL WORK ACTIVITIES
• To plan, coordinate and manage the educational events programme (currently approximately 39 events per year).
• To plan, develop and market the annual events calendar in a timely manner.
• To liaise as required with the Education Committee, Special Interest Groups and Regional Branches ensuring that educational events are proposed and organised within the annual events calendar (involved from inception to delivery).
• To attend and brief all BIR Special Interest Groups and Regional Branches on performance of meetings and events. This includes post-event evaluations (including data entry and analysis and producing reports for event stakeholders and Education Committee).
• Lead the delivery of our key annual events, including managing logistics, administration and engaging with speakers, delegates and sponsors at the event.
• To assist in delivering the education programme in a wide range of new and exciting formats.
• To undertake market research to identify opportunities for events.
• To work closely with ‘event leads’ to ascertain their precise event requirements. Also, responsible for bringing any deviation or potential risk to the programme to the attention of the Director of Educational Development in a timely manner.
• To source and develop relationships with sponsors, event exhibitors and corporate members
• To ensure that all tasks required to produce successful events are allocated to the appropriate staff member and to support staff in performing those tasks. To monitor income against budget and ensure that the BIR income is maximised through delivering excellent programmes and through creative use of facilities.
• To act as an ambassador for the BIR and foster strong relationships with stakeholders including sister organisations and industry contacts
• To prepare the annual budget forecasts for the coming year and monitor and report against performance during the year.
• To scope, secure and book suitable venues or locations for events.
• To ensure health and safety, insurance and legal obligations are adhered to.
• To co-ordinate venue management, caterers, exhibitors, contractors and equipment hire.
• To undertake any other duties, appropriate to the grade, as required by the Director of Educational Development/Chief Executive.
Please see the attached Job description.
The client requests no contact from agencies or media sales.
Early Years Content Manager
Do you want to play your part in the future of the childcare sector? Are you passionate about early year’s education with experience of producing high-quality content?
We are looking for an Early Years Content Manager for the newly created Institute of Early Years Education due to be officially launched in August 2024. This is a pivotal role in an exciting new venture and a career-making opportunity.
The role involves crafting high-quality content aligned with the Institute's mission to elevate and promote standards in early education and care.
Our children matter. Join the team and help champion their futures and support the campaign for fair funding for the early years sector.
Position: Content Manager
Location: Homebased (hybrid working in Huddersfield also available)
Hours: Part-time, 22.5 hours per week (flexible to allow occasional evening and weekend work)
Salary: £36,000-£38,000 per annum pro rata
Duration: Permanent
Closing Date: 10th April 2024
Interview Date: Week commencing 15th April 2024
The Role
You will provide leadership and direction for a team of early year’s content writers and work collaboratively across teams to support the development and delivery of products and services.
Main duties include
- Support the Interim Director – Institute of Early Years Education with the development of a content strategy that meets the needs of its members
- Provide support to the early years content writer(s) in the development and delivery of products and services for the early years sector in the UK
- Lead and manage the early years content writer(s) to develop, review and deliver digital products and services
- Ensure the content of services is suitable for practitioners at all levels
- Audit existing resources for brand voice, relevance, and SEO optimisation
- Consult with members practitioners to pilot and test the proposed new products
- Evaluate and act on service delivery and impact on customer achievement
- Promote a consistent brand identity through content development
- Create and manage a short-term and long-term content publishing calendar
About You
You will be an experienced early years leader with significant knowledge of effective practice in all areas of EYFS for supporting all children including those with SEND.
You will have experience of:
- Teaching and leading in early years settings
- Leading and managing teams
- Operating at a strategic level, influencing development and review of services
- Analysis of data from service delivery to effect change
- Achieving tangible outcomes in results driven environment
- Design and development of online training
- Product development and review from entry to graduate level
You will bring significant experience around early education and care workforce development, health and wellbeing, and leadership and will have a key responsibility for the development of services surrounding these specialist areas.
About the Organisation
Join an award-winning charity and membership association that supports nurseries, early year’s settings and their workforce to deliver the best possible early education and care to our youngest children.
A charity that believes in quality and sustainability and puts members’ businesses at the very heart of what it does. This innovative thinking gives members the edge and an advantage that makes your nursery the best it can be.
Benefits include:
- 25 days paid holiday (rising to 29 days with service increments) plus 8 bank holidays.
- Salary sacrifice pension scheme
- Healthcare Cash Plan
- Employee Assistance Programme
- Staff Awards Scheme
- Head office based staff enjoy free car parking at a pleasant out-of-town offices and free tea, coffee and fruit
You may have experience in areas such as Marketing Manager, Marketing Executive, Marketing Officer, Marketing and Communications Manager, Marketing and Communications Officer, Communications Manager, Communications Officer, Marketing, Communications, Marketing and Communications, Digital Marketing Manager, Digital Marketing, Online Marketing, Digital Marketing Manager, Brand, Corporate Partnerships, Events, Event, Events Marketing.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Housing Ombudsman Case Manager
Location: Birmingham, Bath Row, B15 1LZ
Salary: £45,521 per annum
Hours: 35 hours per week
Contract Type: Permanent, Full Time
The Role
As a leading Housing organisation, we take pride in ensuring that our tenants receive the highest level of customer service whilst remaining focused on the changing regulatory landscape. Join us now as a Housing Ombudsman Case Manager where you’ll help us to improve customer experience and mitigate reputational risk.
This is a brand-new role we’ve created where you’ll liaise closely with Senior Leadership teams and the Housing Ombudsman to manage complex and involved complaints. This is a key role where the successful candidate will be imperative in thoroughly understanding legislation and regulations, overseeing compliance with regulatory requirements and ensuring outcomes are clearly audited.
As the Housing Ombudsman Case Manager, you’ll be responsible for:
- Collating and providing full case histories to the Housing Ombudsman.
- Ensuring compliance with evidence requests and delivering outcomes through partnership working with Senior Leadership teams.
- Capturing meaningful data and producing reports that outline the root cause of complaints.
- Developing action plans to lead the reduction of complaints and drive service improvement.
- Horizon scanning of the external environment to adapt working practices when managing complaints.
We’ll support you to enhance your case management skills by providing training with our legal partners, equipping you with the skills to manage cases effectively.
Our ideal candidate? We’re looking for an articulate individual with strong investigative skills and high attention to detail. Your application will also demonstrate the following skills and experience:
- You’ll have experience of managing complex legal or Ombudsman cases.
- You’ll have experience of producing robust reports for senior/board level audiences.
- You’ll have the ability to engage with senior stakeholders / Directors across the organisation to influence decision making and negotiate successful outcomes.
We’re a Smart Working organisation where you can expect to be present in the office for 3 days a week - in a role where effective collaboration with stakeholders across the business is key, this is important to us. We're also flexible to ensure you can meet and enjoy life’s challenges and opportunities throughout the year.
Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return, you can be assured of a great place to work, where you’ll be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.
Closing date: Thursday 4th April 2024
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
No agencies please.
Visitor Experience Manager – RSPB Minsmere
Reference: MAR20243704
Location: Minsmere
Salary: £25,723.00 - £27,614.00 Per Annum
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave
This is a permanent role, full-time for 37.5 hours per week. The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.
We are looking for a positive and innovative Visitor Experience Manager to help us deliver amazing experiences for our visitors, connect people with nature, drive visits to our reserve and generate vital income for the protection or our incredible nature and wildlife. This is a fixed-term contract for 6 months.
About Minsmere:
Minsmere is the RSPB’s flagship nature reserve based on the wild and picturesque Suffolk coast. Home to over 6000 different species Minsmere gives our visitors front row seats to incredible wildlife spectacles and views of some of the UK’s rarest wildlife like Bitterns, Marsh Harriers, Bearded Tits and Avocets.
Minsmere is recognised as one of Europe’s most important areas for nature and biodiversity and offers a huge opportunity to engage people, connect them with nature and gain their support for the RSPB’s vital conservation work.
About the role:
Exceptional visitor experience will be at the forefront of all you do, from creating and delivering a profitable events programme to developing on-brand signage and interpretation for our visitors. You will be an excellent communicator with experience of people engagement and interpretation, ideally within a visitor attraction. You will develop a marketing plan that drives visits to our reserve and manage our popular social media channels to engage and inspire visitors before they arrive.
Leading a diverse team of staff and volunteers with positivity and enthusiasm, you will be commercially minded and organised to support that team in achieving increased visitor income, footfall, and satisfaction. You will have a passion for people engagement and understand what excellent visitor experience looks like. You will be a great team player who embraces change, inspires others to reach their full potential and enjoys working closely with a wide variety of people from retail, catering and membership to the land management team and the wider HQ support teams.
You will need a full, manual driving licence that is valid in the UK and this role will require regular weekend and bank holiday working so flexibility is essential.
Essential skills, knowledge and experience:
- Computer literate to include professional use of social media adhering to brand.
- Good working knowledge of visitor engagement techniques.
- Successful experience of managing and supporting a team.
- Proven ability to plan and prioritise workloads.
- A natural leader who can motivate and inspire people.
- Problem solving skills and ability to work on own initiative with high attention to detail.
- Able to build and maintain strong working relationships.
- Ability to maximise opportunities for visitor engagement and income generation.
- Assertive and resourceful with a proven track record of getting things done.
- Excellent verbal and written communication skills.
- Experience of managing and delivering against targets and KPI’s.
- Experience of planning and delivery of a high quality visitor offer.
- Proven track record of managing a successful visitor project or visitor attraction.
- A full, manual driving licence that is valid in the UK.
Desirable skills, knowledge and experience:
- Working knowledge of Equal Opportunities and Diversity.
- Health and Safety in the workplace.
- Knowledge of wildlife and conservation.
- Experience of analysing and interpreting data in a visitor experience environment.
- Ability to manage and respond to customer need and feedback.
Although experience in a similar role is desirable, we actively encourage anybody who believes that they have the required transferrable skills to apply for this role. We’re after the right person. If you don’t quite hit all the criteria, but still hit the majority, you should still apply!
Benefits:
- Flexi-time and time off in lieu
- 34 days annual leave (including bank holidays)
- Annual volunteer day with the RSPB or another charity
- 4 weeks paid sabbatical for every 5 years of service
- 20% discount at all RSPB retail outlets
- Cycle to work scheme
- Free access to the RSPB Worker Assistance Programme
Closing date: 23:59, Wed, 17th Apr 2024
We are looking to conduct interviews for this position on 26 April 2024.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
No agencies please.
This is an exciting chance to really make a substantial difference to the young people we support at Active8.
Ideally we are looking for a candidate with experience of counselling, mentoring, teaching or youth work delivery. Having led on projects, running workshops and 121 delivery.
However willingness to learn, passion for the cause and transferable skills count for a lot and training will be provided if you do not have direct experience but you are creative, good at organising, enjoy building relationships and have an eye for detail.
An average week might involve a residential or day activity with our group. It might be meeting members on a 121 to support them with their individual needs or planning the next exciting event for our mentors and mentees.
As you would expect when working for a small charity no two days are the same and we all ‘muck in’ doing things outside of any job description - which will make working at Active8 so varied and enjoyable.
The post holder will not be expected to provide personal care. The successful candidate may be required where appropriate to support young people with tasks such as eating their food, drinking, pushing people in wheelchairs and supporting them on activities.
Job description
We are seeking an experienced and highly motivated counsellor, mentor, teacher or youth worker who has excellent planning skills, is great at communicating with different groups of people and has the ability to support our members.
Preferably the successful candidate will be able to demonstrate previous experience of leading on successful counselling, mentoring or youth work projects, have experience of 121 and lone working, experience of managing relationships at varying levels, an understanding of disability awareness, have experience leading workshops and qualifications and working to budgets.
The post holder will be required to manage the day-to-day jobs of the project including planning and running workshops, organising members to get to events including transport and adaptations needed and supporting members with 121 support. The candidate will also be responsible for supporting the rest of the team and other projects we run including Acceler8, Illumin8 and our Advocacy work.
We can’t emphasise enough how much we value transferable skills and passion so please do not be put off from applying if you are applying from a different sector/role.
The client requests no contact from agencies or media sales.