Jobs for the Social Welfare sector

An established national charity is seeking a Senior Account Executive to support the delivery and growth of an innovative digital service that helps individuals access vital support and resources.

Location: London (hybrid – minimum 1 day in office)
Salary: £37,211
Contract: 12 months | Hours: Full-time (35 hours)

This is a varied and engaging role combining account management, client relationships, business development, and content coordination. You’ll act as the main point of contact for partner organisations, ensuring excellent service delivery while identifying opportunities to expand and improve the offer.

Key responsibilities:

• Manage and develop relationships with partner organisations
• Act as the main contact for client queries and ensure high satisfaction
• Support onboarding, renewals, and day-to-day account activity
• Monitor performance and deliver reports and review meetings
• Identify and pursue new business opportunities
• Contribute to content management for a digital platform
• Work collaboratively with internal and external stakeholders

About you:

• Experience in account management, client relationships, or similar
• Strong communication and organisational skills
• Proactive, detail-oriented, and able to manage multiple priorities
• Confident using Microsoft Office and database/CRM systems
• A collaborative approach and commitment to inclusive values

This is a great opportunity to join a supportive, flexible organisation with a strong focus on wellbeing and impact, at an exciting time of growth.

If this sounds like you and you’re keen to hear more, please send your CV to .

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Cymdeithas Elusennol Ynys Môn is seeking an experienced Honorary Treasurer to provide professional financial advice and guidance to its Board of Trustees. This is a paid, advisory role (non-trustee) focused on financial oversight, risk management, and supporting informed, sustainable decision-making.

Working closely with the Board and CEO, the postholder will help ensure the charity’s finances are well-managed, transparent, and compliant with charity law and accounting standards, including SORP. The role involves approximately two days per month, with hybrid working arrangements.

This is role offers the opportunity to apply senior financial expertise to the stewardship of a charitable fund for the benefit of communities across Ynys Môn, now and for future generations.

Applicants should hold a recognised professional financial qualification or have equivalent senior-level financial experience.

Carers Information and Support Worker (Assessments)

 37 hours per week

Salary £29,594 per annum

Carers Together Foundation is an organisation dedicated to improving Carers’ quality of life. We listen to Carers, give them a voice, provide information, practical and emotional support and promote Carers’ rights across the South Tees area.

We are seeking a Carers Information and Support Worker (Assessments) to coordinate and carry out assessments and reviews for carers, ensuring that carers’ needs are identified and recorded accurately. The postholder will provide information and support to carers and develop support plans for carers with a range of needs. The postholder will also liaise with voluntary and statutory sector services in health and social care.  

To succeed in this role, applicants must have:

· Knowledge and experience of providing information and support to vulnerable people.  

· Experience of completing assessments and support plans.  

· Understanding of the issues affecting carers.

This role is based at Park View Medical Clinic, Middlesbrough, however the postholder will be required to travel between our other site in Redcar & Cleveland and to other locations in the community including the homes of clients.

Closing date: Monday 6th April 2026 at 5.00pm  

 Why choose us?

We have some outstanding benefits to offer you, including:

· 30 days annual leave plus public/bank holidays (pro rata for part-time employees)

· Health and Wellbeing Support: Simplyhealth offering everyday healthcare cover that supports your wellbeing

· Commitment to work/life balance offering flexible working arrangements

· We are a carer friendly employer offering a range of support for working carers

· Free Parking at our premises

  

Carers Together is committed to being an equal opportunities employer.

Employment Coach

Are you driven by the belief that every woman deserves the chance to shape her future, no matter her past?

We are an award‑winning national charity, the UK’s only employment charity dedicated solely to supporting women with convictions.

Driven by our vision of a society where no woman is held back by her past, we work to ensure every woman has the support, encouragement and opportunities she needs to reset her life and thrive.

We challenge misconceptions about women with convictions and raise awareness of the issues that often sit behind women’s offending. At the heart of our work is a simple belief: a conviction should never define a woman’s future.

If you’re passionate about helping people transform their lives, you could be the person we’re looking for to join our small, friendly team at Working Chance.

About the role

Our Employment Coaches support our clients to build their confidence, strengthen their employability and secure work that aligns with their skills, aspirations and circumstances. You’ll do this by guiding women through their job search and applications, and by helping them access opportunities with employers we partner with.

You’ll carry out initial assessments, develop personalised action plans, identify barriers to employment and signpost to specialist support where needed. You’ll also help clients prepare disclosure statements and stay motivated throughout their journey.

You’ll build strong relationships with employers, monitor suitable vacancies and proactively promote clients for opportunities.

You can find out lots more about the role and the charity - including the job description and person specification - in the downloadable recruitment pack below. 

If you think this might be the opportunity you've been looking for, we'd love to hear from you!

What we offer

You’ll be joining a supportive, values‑driven team who care deeply about the women we work with. Alongside a competitive salary, we offer flexible working, a generous holiday allowance, wellbeing days and time off for your birthday.

 For more information about Working Chance, please visit our website.

Closing date: 12pm, Monday 13 April 2026
Interviews: Week commencing 20 April 2026

Vetting and role requirements

As an organisation committed to supporting women with criminal convictions into employment, we warmly welcome applicants with lived experience of the criminal justice system.

Please note that this role requires a Basic DBS check and HMPPS vetting because it includes work on contracts commissioned by the Ministry of Justice and HMPPS. These vetting processes have specific criteria set by those agencies, which means that not all applicants will be eligible to pass. We want to be transparent about this so that candidates can make informed decisions, while still encouraging anyone who feels they could thrive in this role to apply.

Guidance and requirements can be found in the ‘HMPPS Risk Assessed Access for Personnel with Lived Experience of the Criminal Justice System Policy Framework’. A link to this included in the job pack.

Due to requirements set out in these contracts, this position is open only to women, in accordance with the sex‑based exemptions of the Equality Act 2010 (Schedule 9, Part 1).

Application guidance

While we recognise the increasing use of AI tools, your personal insights, experiences and reflections are what matter most to us. We strongly encourage applicants to provide answers in their own words. Your individuality is your strength, and AI‑generated responses may limit your opportunity to stand out.

 Application process

To help us understand your experience and motivations, please submit your CV along with brief written responses to our questions.

We look forward to learning more about you and the strengths you could bring to our team.

Job Title: Floating Support Worker

Location: Warwickshire
Salary: £15,514.27 per annum
Contract type: Part Time, Permanent

Hours: 22.5 hours per week

This is an opportunity to join Refuge as a Floating Support Worker to provide high quality practical and emotional support to survivors of domestic abuse and their children living in our dispersed refuge accommodation in Warwickshire. This service will provide emergency accommodation across Warwickshire with high-quality domestic abuse support, ‘by-and-for’ services for survivors of domestic abuse and their children. 

The post holder will provide high quality support and safety planning to survivors and their children who are fleeing domestic abuse. This includes enabling survivors to access housing, welfare, benefits and legal advice.  A key requirement is to provide personal welfare support and to ensure that survivors are provided with a safe, supportive and welcoming environment in accordance with Refuge’s philosophical principles.

The Floating Support Worker (FSW) will carry a caseload of survivors of domestic abuse to enable them to provide a more holistic and intensive support package. They will work closely with survivors from the point of crisis through to move on from the emergency accommodation. FSWs will work in partnership with both statutory and voluntary sector partners to ensure that the whole range of survivors’ needs are met.

As part of this role, you will be required to participate in an out-of-hours on call rota.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 27 April 2026

Interview Date: 8 May 2026

For more than 140 years, the Forces Employment Charity has helped the military community succeed beyond service – building careers, shaping futures, and living with purpose. Last year, we provided dedicated and specialist employment and justice support to over 23,000 people to create careers and long-term stability.

Brief role description:

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You’ll be joining the Communications team at a busy and exciting time. As we expand our life-changing impact across the UK, we’re looking for a Social Media Officer to amplify our work.

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Leading the charity’s social media presence, you’ll develop engaging content that highlights our services, celebrates the achievements of the people we support, and builds wider understanding of the challenges faced by some within the Armed Forces community. You’ll bring clarity, empathy and authenticity to our communications, ensuring our message reaches those who need us most.

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You’ll be passionate about social media and making a meaningful difference. We’re looking for someone who has excellent content creation skills and can develop compelling, sensitive and engaging digital content that captures the lived experience of the Armed Forces community and brings our services to life.

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You’ll be confident at managing multiple social channels and a content calendar, have a sharp eye for emerging platform trends, and know how to land content that stops people mid-scroll. Experienced at using data-driven insights, you’ll be able to analyse what’s working and identify opportunities to grow our reach to strengthen the Forces Employment Charity brand.

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​Interested? Want to know more about the Charity? Check our website - Forces Employment Charity

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Eager to know more the role? Have a look at the Job Description.

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​What’s in it for you? Check out the Benefits at FEC.

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Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date Monday 20 April 2026.

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​If you are an internal applicant, please ensure you have made The People Team aware before applying.

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We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.

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We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.​

#LI-DNI

Location: Islington (Outreach)/Hybrid

Salary: £32,319 per annum 

(Spot rate under Salary Band 2.3)

Hours: 37.5 hours per week 

Contract: FIxed Term Contract (Until 31st March 2027)

Closing Date: Wednesday 8th Aprll 2026

Closing Time: 00:00am

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Specialist Multiple Disadvantage Advocate at Solace Women's Aid.  

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

The WiSER Project (Women’s Safe Engagement and Recovery Project) began in April 2018 and works across 8 London Boroughs. The service provides an intensive outreach intervention and model of support for women experiencing VAWG and severe multiple disadvantage. The service aims to improve outcomes across the following key areas of women’s lives: access to support and services, health and safety, economic wellbeing, opportunities to enjoy and achieve.

About the Role

They changed my life and they put me in the right direction. Everything, absolutely everything. Housing, hospital, access, everything (WiSER Client). 

 The work is an assertive outreach caseworker role; an Advocate will be responsible for supporting 5 women in their assigned borough. You will be able to demonstrate knowledge of the intersection between severe and multiple disadvantage and VAWG and a strong understanding of how this can make it difficult for women to engage with support. You will have worked with people experiencing various aspects of severe and multiple disadvantage: homelessness, substance use, mental health issues, insecure immigration status, prostitution, offending history and children taken into care.

About You

· Demonstrable experience of working with people affected by VAWG

· Experience of risk assessment, risk management, and safety planning with victim/survivors including those at high risk

· Experience of working with people affected by severe and multiple disadvantage: homelessness, substance use, mental health issues, insecure immigration status, prostitution and offending behaviour

· Experience of multi-agency partnership working

· A sound working knowledge of the practical, emotional, social and economic issues facing women and children affected by domestic abuse

· Knowledge of housing, welfare and policy relating to domestic abuse

· Sound knowledge of safeguarding for adults and children

· Strong crisis management and problem-solving skills

· Ability to multi-task and display effective time management skills

· Ability to manage and monitor a small service user welfare budget

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

Harris Hill is delighted to be working with Pennies to recruit a Content Marketing Manager for a maternity cover contract. This is a key role in the Marketing and Charities team, acting as the lead content and creative specialist,shaping campaigns, storytelling and brand presence to grow awareness and showcase Pennies’ impact.

You’ll take ownership of Pennies’ overall content strategy and delivery across all channels, digital and offline channels, including social, web and media relations, leading both strategy and hands-on delivery.

Key responsibilities include:

• Leading content strategy and managing the content calendar
• Creating and delivering multi-channel campaigns and creative assets
• Overseeing digital channels, including website and social
• Acting as brand guardian across all content and communications
• Using data and insights to optimise performance

We’re looking for:

• Proven experience in content marketing, from strategy, planning to execution
• Strong creative and copywriting skills
• Strong hands-on design skills using Adobe Creative Suite (Photoshop, Illustrator, InDesign) and Canva.
• Experience across digital, social and campaign delivery
• Experience with website and email management tools including WordPress, Mailchimp and Eventbrite.
• Strong understanding of multi-channel marketing, including digital, print, and in-store (desirable).
• A proactive, collaborative approach and passion for purpose-driven work

Join an award-winning charity using technology to make giving simple and impactful. Pennies provide an environment where you can innovate, test and learn.

• 12 month maternity cover contract, starting end of May/ early June 2026.
• Full-time hours.
• Hybrid working – 2 days in the office, 3 days working from home. The office is in the City of London.
• Salary £42,000- £44,000
• 28 days annual leave, plus bank holidays. Regular team off-site days and social activities. Fantastic personal and professional development opportunities. Access to working with influential leaders.

Closing date: 9am Tuesday 7^th April. Please apply now for more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Job Title:                     Trust & Foundations Officer 

Reporting To:             Trusts and Foundations Manager 

Salary Range:             £33,000 per annum 

Contract Type:            Permanent 

Location:                   Hybrid, across London sites and Sheffield, with expectation to attend meetings in London, once a month minimum                                         
 

Working days/hours per week: 35 hours per week, 9AM – 5PM
 

Our Vision: A UK where “No good food goes to waste”. 

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry. 

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives. 

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK. 

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Purpose of the Job 
Supporting the step change in growth of the Statutory, Trusts and Foundations income stream.

Duties & Responsibilities 

• Collaborate with Manager and Senior Managers to manage portfolio through excellent stewardship
• Supporting the creation of a high-quality pipeline of new funding opportunities
• Manage a portfolio of low-level trusts and foundations, with opportunity to progress to mid-level funders
• Write compelling and visually engaging funding applications to new and existing trusts, working in collaboration with finance colleagues to ensure accurate budget and income allocation
• Manage significant mailing programmes to prospects, each campaign focused on specific projects or urgent appeals, including follow up contact  
• Supporting the timely and accurate submission of funding proposals considering finder deadlines and application requirements
• Excellent stewardship of existing funders through timely submission of repots  and thank you correspondence
• Monitoring and evaluation of projects
• Supporting colleagues with important bid administration and activity 
• Supporting and attending stewardship events as required
• Adherence to GDPR and relevant legislation and guidelines of the Fundraising Regulator

At Limehouse Project we are seeking a passionate and driven Development and Income Manager to lead and grow our fundraising and income generation activities at an exciting and critical time for the organisation.

This is a newly created role, designed to help secure the long-term sustainability of the Limehouse Project. You will play a central role in shaping our future - developing and delivering a strategic, diversified income plan that ensures we can continue providing life-changing support and frontline services to the communities we serve.

Working closely with our CEO and Senior Management Team, you will take the lead on generating income from a variety of sources - including trusts and foundations, statutory tenders, corporate partnerships, and individual giving. You’ll identify new opportunities, nurture strong relationships with funders and partners, and help unlock the potential of our organisation as we grow our impact.

We’re looking for someone with a strong track record in fundraising and income generation within the voluntary or community sector, who shares our commitment to empowering local people and creating opportunities for all. If you’re strategic, creative, and motivated by making a tangible difference, we will love to hear from you.

We are seeking to appoint 2 x Generalist Advisers to join our team and provide high quality generalist advice in community settings, supporting clients with practical, one-off advice, assisted information and signposting.  The post combines flexibility with frontline impact, including outreach.

You’ll have strong experience delivering generalist advice across multiple areas and managing a varied caseload. You’re confident providing holistic advice on welfare benefits, debt, housing, employment issues, and relationship breakdowns. You’ll be able to demonstrate excellent client‑facing skills, using sensitive listening and structured questioning to conduct effective interviews.

You’ll have strong written and verbal communication skills enabling you to explain complex information clearly and negotiate effectively. You’ll be capable of researching, analysing and interpreting detailed information, and presenting it in an accessible way.

You’ll be able to maintain accurate case records and work consistently within organisational procedures and quality standards. You’ll understand the importance of equality and diversity in delivering fair and inclusive advice. You’ll be competent in using IT for case management, document production and research.

You’ll work well as part of a team, share learning, and contribute to service improvement. You’ll be committed to continuous professional development and expanding your knowledge across different advice areas.

You’ll be joining a friendly and high performing advice team who are supportive and inclusive and where development and training are built in.  You’ll be working to agreed targets and quality standards and contribute to continuous improvement in how we deliver outreach services.

A full driving licence, with access to a vehicle, is essential due to the large geographical area of our outreach services.

About The Role
When dementia touches someone’s life, it can change things in ways that feel overwhelming, for the person themselves and for those around them. In those moments, having someone who listens, understands and simply shows up can make all the difference.
This role is about being that person.
If you’re someone who leads with kindness, who takes the time to really hear people, and who believes everyone deserves to feel supported, included and valued, this could be a truly meaningful next step for you.
We’re excited to offer an opportunity to work alongside the Local Service Manager to help grow and strengthen supportive networks across Havering, so that no one affected by dementia has to face things alone.
Location: Across Havering Borough, with some homeworking
As a Dementia Adviser, you’ll become a familiar, trusted face in the community. You’ll build genuine connections with people, taking the time to understand their experiences, their worries and what matters most to them.
Your days will be varied and people focused. You might be helping to create warm, welcoming group sessions where people can share stories, build friendships and feel a sense of belonging. You might be sitting with someone in their home, offering reassurance and practical support in a space where they feel most comfortable. You’ll also connect with people over the phone and through local networks, making sure support is always within reach.
At the heart of everything you do is compassion, respect and a belief in meeting people where they are. You’ll also keep thoughtful and accurate records of your work, helping to ensure that every person’s journey is understood and supported with care and continuity.
Every conversation, every visit and every small moment of connection matters here.
What you’ll bring

- The ability to travel across the Havering Borough area
- An understanding of health and social care, or a willingness to learn, and an appreciation of how support needs can shape people’s lives
- Strong organisational and time management skills
- A warm and adaptable communication style, with the ability to connect with people from all backgrounds and experiences
- A genuine commitment to equity, diversity and belonging, and a desire to help create spaces where everyone feels welcome
- Confidence using IT systems, including databases and online tools such as Teams or Zoom

This is more than a role. It’s a chance to walk alongside people, to offer reassurance during uncertain times, and to help create moments of connection, confidence and hope.

About Alzheimer's Society
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we’re working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.  

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.  Please also contact Alzheimer’s Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Resettlement Worker to play a pivotal role in our Complex needs Service in Hammersmith and Fulham.

Sounds great, what will I be doing?

You will provide person-centred support for adults with complex mental health needs. Engaging service users 1:1 to co-produce needs, risk, and recovery plans, supporting them in building life skills, emotional resilience, and community connections.

You will assist with resettlement, secure appropriate move-on accommodation, and advocate for fair tenancy agreements. You'll work collaboratively with multi-agency partners, families, and carers to ensure holistic, strengths based support.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

You will bring a strong understanding of Health and Safety within an accommodation-based setting, with the ability to monitor and maintain the safety and security of supported housing services and report maintenance concerns appropriately. You will have experience or awareness of supporting individuals with mental health and complex needs, alongside a solid understanding of recovery-focused approaches. Your background will include delivering high-quality floating, outreach, or accommodation-based support, undertaking person-centred key working, support planning, and risk assessments to promote independence. You will have knowledge of welfare benefits, housing legislation, and issues affecting the client group, including substance misuse, and be confident liaising with external professionals to develop effective support packages.

You will be self-motivated, able to work both independently and as part of a team, and flexible in working evenings, weekends, or bank holidays when required. You will bring basic housing management knowledge, strong literacy, numeracy, and IT skills, and experience using case management systems to maintain accurate records. A clear understanding of safeguarding and the ability to apply it appropriately is essential, along with the ability to travel across the borough to meet service needs.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Domestic Abuse Service in Tower Hamlets

Sounds great, what will I be doing?

Our family women refuge's offer holistic support in order to empower women and their children who have experienced trauma to lead their recovery and gain the skills and confidence to move on safely. The Team Manager is responsible for the operational running and strategic direction of the refuge. Providing line management and leadership to the staff team, leading on contract and compliance and the safety, security and maintenance of the refuge, ensuring that the building aligns with our PIPE (Psychologically Informed Physical Environment) building standards and rental income is secured. 

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The Team Manager plays a central role in ensuring the refuge is a safe, trauma-informed, and welcoming space for women and children fleeing domestic abuse. They promote an inclusive, anti-racist, and feminist approach while upholding Hestia's values of respect, dedication, and collaboration. Core responsibilities include overseeing day-to-day service delivery, ensuring compliance with safeguarding protocols, and facilitating the safe transition of service users. The manager ensures the team delivers high-quality, person-centred support, particularly for individuals with complex or intersectional needs.

In terms of operational and building management, the Team Manager is responsible for maintaining the safety, cleanliness, and functionality of the refuge in line with health and safety and PIPE (Psychologically Informed Physical Environment) standards. This includes managing relationships with landlords and housing teams, authorising repairs, handling rent collection and arrears, and addressing any security concerns. They also oversee the accurate and timely turnaround of vacant units and uphold positive community relations to ensure the refuge remains a secure and respected environment.

The role also involves leading and developing a high-performing team, ensuring all staff are well-supported through supervision, reflective practice, and training opportunities. The manager upholds staffing levels, supports volunteers and students, and manages performance and conduct issues where necessary. Quality assurance and compliance duties include monitoring performance against KPIs, using systems like INFORM and Power BI, handling feedback and complaints, and ensuring financial accountability. They also represent Hestia in strategic planning, external networks, and multi-agency partnerships to strengthen service delivery and community integration.

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What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

The ideal candidate should possess a solid general education, ideally with Level 2 qualifications in Maths and English, along with strong written and verbal communication skills. They should either hold a SafeLives Service Manager qualification or be willing to work towards it. Experience in supervising staff and delivering high-quality support to individuals with diverse needs and risks is essential, as is a strong understanding of risk assessment and management in domestic abuse contexts. A good grasp of performance monitoring, welfare benefits, housing legislation—particularly the rights of domestic abuse survivors under the Domestic Abuse Act 2021—is also required.

Applicants should demonstrate a strong background in working within domestic abuse services, whether in the community or in a refuge setting. They must understand and value co-production, ensuring services are developed in partnership with those who use them. Effective communication skills are key, along with confidence in using IT systems such as Microsoft Office, Teams, and Power BI. A clear understanding of safeguarding practices and health and safety legislation is crucial, with the ability to implement relevant policies effectively.

The role demands emotional resilience and the ability to work under pressure, especially in crisis situations involving traumatised or vulnerable women and children. A strong commitment to equality, diversity, and inclusive practices is essential, as is the ability to work independently within established policies and procedures. Flexibility and the ability to travel within the borough and beyond when required are also necessary for this position.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.