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South East London Mind, Southwark (On-site)
£18,785 per year (based on a full-time salary of £31,308)
Seeking an IAG Facilitator to act as the first point of contact for clients at our Southwark Wellbeing Hub
Posted today
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Page 6 of 86
Southwark, Greater London (On-site)
£18,785 per year (based on a full-time salary of £31,308)
Part-time (22.5 hours per week)
Permanent
Job description

Often, the first point of contact for our clients at the Southwark Wellbeing Hub is the Information, Advice and Guidance (IAG) Team – the IAG Team aim to provide support for residents who may be experiencing social-isolation, low mood, anxiety or depression. The service handles enquiries from people seeking support for a range of issues including welfare benefits, housing and homelessness, advocacy, family support, immigration, disability and legal advice in addition to accessing our in-house one-to-one mental health support offering, workshops/groups, culturally specific counselling, or housing/benefits specialists.

As an IAG Facilitator, your responsibilities include but are not limited to;

  • Covering the Helpline
  • Monitoring the referral inbox
  • Providing clients with information advice and guidance, such as signposting
  • Completing referrals to grassroots and statutory organisations
  • Attending meetings with the wider team
  • Siphoning clients into other areas of the Hub to access our wider range of support

As one of two IAG Facilitators, you’ll support volunteers to ensure that the service is running efficiently. You will be in regular contact with clients both interested in and accessing the service to make sure they have adequate support. This may include referrals and signposting to additional or alternative mental health and social support services.

Applicants should have experience of providing advice in benefits and housing, managing a diverse caseload and providing advocacy, and possess effective communication skills. An ability to work independently but collaboratively, to be proactive and show initiative is essential for this role.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Sunday 30th August (11:59pm)

Likely interview date: Week beginning 7th September

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

Application resources
Organisation
South East London Mind View profile Organisation type Registered Charity Company size 101 - 500

We work to be there when it matters for people living with mental health problems and dementia in Bromley, Greenwich, Lambeth, Lewisham, and Southwark

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Posted on: 20 August 2026
Closing date: 30 August 2026 at 23:30
Tags: Administration, Advice / Information, Social Care / Development, Mental Health, Social / Support Work

The client requests no contact from agencies or media sales.