Permanent jobs

Network and Learning Manager – Age-friendly Communities

· Permanent

· Salary £48,756 per annum (pro-rata salary £39,004) 

· Part-time, 4 days a week (0.8 FTE)

· Flexible working options will be supported

· Central London Office and Hybrid working

We offer a pension scheme with employer contribution up to 10%, in addition you’ll receive 28 days holiday plus bank holidays, 24-hour access to a comprehensive employee assistance programme, cycle to work scheme and season ticket loan scheme and other benefits.

About the role

The UK Network of Age-friendly Communities has grown significantly over the past five years. Part of a global movement of Age-friendly Cities and Communities, affiliated to the World Health Organisation, our goal is to support this growing network, ensuring it remains a positive and thriving community of practice, and a place for good ideas to spread fast. 

With line management responsibility for a Learning Officer, the postholder will plan and implement a programme of activity to inspire, connect, and support network members using a range of engaging and creative methods including:

· Identifying, documenting, and sharing the work of Network members

· Developing or commissioning online and offline resources such as training, webinars, toolkits, etc

· Facilitating connections, information flow and exchange between members

· Providing direct guidance and support to new and existing members to make progress.

This is a hands-on role involving scoping, commissioning, managing and delivering training, events, resources, and other learning activities for the UK Network as well as building and managing relationships with the growing number local authorities and voluntary sector organisations across the UK who are members of the UK network.

About you

The successful candidate will be experienced in and passionate about building networks and communities of practice in which people can learn and feel connected to others working towards the same goals.  You’ll be highly organised. able to create and effectively project manage a wide range of events and workshops, alongside other content to support learning.

Flexible and collaborative, you are able to build effective relationships with a wide range of people.  Someone who can enjoy being part of a team which is supporting a growing, and highly regarded network on an issue of national and global importance.

An understanding of the local policy context around ageing and older people is desirable, but not essential.  However, an understanding of how change happens ‘on the ground’, and how learning and networks can support this is key. 

You will also be passionate about equity and tackling the inequalities that prevent people from having a great later life.

About us

The Centre for Ageing Better is a charitable foundation funded by The National Lottery Community Fund and part of the government’s What Works Network

Everyone has the right to a good life as they get older and our whole society benefits when people are able to age well. But far too many people face huge barriers, and as a result are living in bad housing, dealing with poverty and poor health and made to feel invisible in their communities and society.

The Centre for Ageing Better is pioneering ways to make ageing better a reality for everyone. Its key areas of work include challenging ageism and building a nationwide Age-friendly Movement, creating Age-friendly Employment and Age-friendly Homes.

We are striving to create an organisation that reflects our society and the communities we serve. A workplace where everyone feels empowered and where diversity of background and thought is celebrated. We know there is more work to be done and are committed to continuing to improve our practice around Equality, Diversity, and Inclusion.

We very much welcome applications from minority groups and those underrepresented in our workforce. This especially includes people from Black, Asian and Minority Ethnic backgrounds, LGBT+ people, and Disabled people.

We are a Positive Action employer, therefore in recruitment where two candidates are ‘as qualified as’ each other, we will favour a candidate from any group identified as currently underrepresented in our team based on protected characteristics as outlined in the Equality Act 2010.

To Apply

To apply please follow the link to our online application portal and complete an application form and Equality and Diversity Monitoring form.

Please address in your supporting statement how you meet the person specification (found in the Job Description) for the role as fully as possible to demonstrate why you should be shortlisted for interview for this post.

Failure to do so will result in your application being automatically rejected.

The closing date for this role is 9am 16th March 2026, with in- person interviews to take place 25th/26th March.

The Training & Events Officer is responsible for delivering comprehensive administrative support for training programmes and events at the bpf. The role encompasses coordinating the entire trainee journey—from application and onboarding to evaluations and reporting—ensuring efficient, compliant, and learner-focused processes. Duties include coordinating with managers and staff, handling programme administration, applicant and trainee communications, maintaining records, overseeing selection, and supporting event delivery. Some evening and weekend work will be required, with time off in lieu provided.

Job Description

Balance is looking for a dedicated compassionateSupport Worker/Driver to join our  Day Centre in Wandsworth.

Who you are

• You are someone who shares and is able to mobilise the charities values of Independence, Empowerment, Partnership, Professionalism, Staff Recognition and Sustainability. If you have knowledge, application and commitment to these values we want to hear from you.
• You must  have a Clean Current D1 Driving License.

Who we are

At Balance we are committed to empowering those we support to build independence, fulfilled and self-confident lives.  We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services. 

Main Responsibilities of the Job

• To provide support and assistance during journeyspick up and drop of duties at the commencement and end of sessions at our day centres.
• To demonstrate Balance values of partnership, independence, professionalism, empowerment, staff recognition and sustainability in your conduct and approach to your work
• Through partnership, support and develop peoples skills, confidence and interests as part of a multi-disciplinary day service offer.
• To support your colleagues, service managers and other key professionals to put those using our service at the centre of your daily work. .
• To maintain and update client and related operational records with an accurate and professional commitment.
• To ensure compliance with and the delivery of the charity policies and procedures particularly those related to safeguarding, inclusion and disability discrimination.
• To support clients with there daily activities and to promote their independence 
• To be able to communicate effectively with families , colleauges and  clients.

Working Expectations

• The working day is  8.00am - 5.30pm Monday to Friday -  The current rate reflects the additional hours 
• Drive a passenger service vehicle.
• Attendance at training. 
• Use of information technology to support your work.

Benefits of Working for us

The charity ensures the following benefits for all its operational staff:

• A baseline commitment to pay London living wage for all its front line staff.
• A commitment to training and professional development to support internal progression as part of our performance support.
• Inclusion in and contribution to the charity's pension scheme.
• Generous annual leave allowance of 25 days a year plus an additional day off for your birthday.
• Access to a range of discount schemes.
• Access to the charity's employee assistance programme.
• Access to travel card loan and bike to work scheme.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Support Worker to play a pivotal role in our Complex Needs Service in Tower Hamlets.

Sounds great, what will I be doing?

The main purpose of the role is to prepare individuals to move on to independent living in the community. Service users may step down from the intensive support service to high, medium or lower needs before moving into the community. From the outset of an individual's tenancy the focus of the support is on preparing them for their journey of recovery and independence over an agreed period.

You will be working Monday to Sunday on a shift rota starting from 08:00 until 23:00 at the latest

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

You have a strong understanding of recovery principles and varied recovery approaches, with experience supporting individuals with mental health and dual diagnosis needs. You are confident in crisis management and able to communicate with dignity and respect. You hold knowledge of relevant legislation, including CPA processes, and understand safeguarding responsibilities and how to respond appropriately.

You work effectively both independently and as part of a team, with the ability to support and induct new peer staff and volunteers. You can collaborate with statutory services such as the NHS and maintain awareness of health and safety requirements within frontline settings. You are flexible and able to work early, late, weekend, and bank holiday shifts to meet 24-hour service needs.

You also bring strong IT, literacy, and numeracy skills, with the ability to produce clear written communication and use MS Word, Outlook, and online systems confidently.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Prospectus is delighted to be supporting a national health charity in the search for a Fundraising & Stewardship Officer to join their growing team. 

This organisation is the only national charity supporting people living with lupus and those who care for them. They hold an ambition for a world where people with lupus can live full and active lives. They work hard to empower people by providing information about lupus and offering support, so their voices are heard and their condition diagnosed and managed effectively. 

As the Fundraising & Stewardship Officer, you will be responsible for supporting fundraising and supporter engagement across all income streams. This will involve supporting the delivery of fundraising campaigns, excellent supporter engagement to ensure retention and acquisition, and ensuring fundraising data and reports are accurate. 

This person will have some experience across fundraising already, and ideally, knowledge of community fundraising and managing fundraising databases. They will be confident working in a small team to achieve team income, but also be able to work autonomously to achieve impact. 

This is a permanent role, that is 26 hours per week and offering a salary of £31,000 FTE. It will have hybrid working of 1 day per week in their Essex office. 

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Rhiannon Mehta at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Our client believes every child should have the chance to feel safe, happy, and hopeful about their future. As the Charity's CEO puts it, "this is a genuinely game-changing moment for our Charity" as the charity ramps up its most ambitious investment yet in early help and mental health support through its Major Appeal. This is a standout opportunity to play a leading role in that step-change in impact and in the philanthropy needed to fund it.

Senior Major Gifts Manager

Permanent, full time, 35 hours per week (flexible arrangements open to discussion)

Work from anywhere in the UK (regular travel and London meetings required)

£50,000 - £55,000 per annum

As Senior Major Gifts Manager, you'll help deliver a step-change in philanthropy by providing strategic development and hands-on leadership of a major donor portfolio, securing high five-figure and six-figure gifts, and building new deep, long-term donor relationships that power the Major Appeal. This role is not about inheriting a fully "finished" programme. This is an opportunity for someone who can roll up their sleeves in a period of change: strengthening best practice, helping embed effective ways of working, and supporting a team (three direct reports) to thrive while key systems, processes and methodologies continue to develop.

The successful candidate will bring substantial experience in major donor fundraising, with a strong track record of personally securing significant gifts at high five and/or six figure level from individuals. You'll be a confident, supportive line manager, comfortable navigating key stakeholders internally and externally and evolving ways of working.

How to apply:

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Femke Vorstman Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. 

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply (your statement will need to answer three specific questions). We are looking forward to connecting with you soon. 

Location: The Upper Room, St Saviour’s Church, Shepherd’s Bush, London W12
Hours: Part-time, 28 hours per week (4 days)
Contract: Permanent
Salary: £37,500 per annum (full-time equivalent), £30,000 actual salary for 4 days per week
Working Pattern: Hybrid, with at least 1 day per week in the office
Reports to: CEO

---

About the Role

The Upper Room (TUR) works with individuals experiencing homelessness, poverty, social exclusion and involvement with the criminal justice system. Through UR4Meals, UR4Driving and UR4Jobs, we provide practical support, dignity and opportunity to some of the most disadvantaged members of our community in West London.

TUR anticipates an annual income of approximately £725,000 in 2026/27, with around 57% generated through trusts and foundation grants. We have strong, established relationships with the majority of our funders, including a number of multi-year grants already in place.

We are seeking a Fundraising Officer to lead, shape and grow our income generation activity at a pivotal time for the organisation. This role is responsible for securing and sustaining the funding required to meet growing demand across our services.

Reporting directly to the CEO, you will lead on trusts and foundations and community fundraising initiatives. You will play a key role in shaping strategy while also delivering high-quality funding applications and maintaining strong funder relationships.

This role suits someone who combines strategic thinking with hands-on delivery, and who is confident representing the organisation externally.

The postholder will attend quarterly evening Finance Sub-Committee meetings, providing fundraising insight and income updates to trustees. Occasional evening or weekend fundraising events will also be required. Time off in lieu (TOIL) will be provided.

---

Key Responsibilities

1. Trusts and Statutory Fundraising

• Research, identify and secure funding from trusts and foundations
• Develop compelling funding applications and tailored proposals
• Manage reporting requirements and reapplications in line with deadlines
• Maintain and grow relationships with existing funders

2. Community Fundraising

• Develop and steward relationships with community supporters and local networks
• Support and grow individual giving and small-scale community initiatives
• Represent TUR at meetings, local events and presentations
• Identify opportunities to strengthen engagement across West London

3. Strategy and Governance

• Develop and implement TUR’s fundraising strategy
• Provide regular fundraising reports to the Board and Finance Committee
• Work closely with service managers to develop strong cases for support
• Ensure accurate record keeping, income tracking and pipeline management
• Monitor performance against income targets and adjust plans accordingly

---

Person Specification

Essential

• Proven experience securing funding from trusts and foundations
• Track record of successful funding applications, including multi-year grants
• Excellent written communication skills with the ability to craft compelling proposals
• Strong organisational skills and ability to manage multiple deadlines
• Ability to work independently and take initiative
• Confidence presenting to external stakeholders
• Commitment to TUR’s mission and values

Desirable

• Knowledge of the West London funding landscape
• Understanding of issues affecting people experiencing homelessness and those leaving prison

---

Why Join Us

The Upper Room is a values-led organisation committed to empowering people facing poverty and exclusion. You will be joining a small, committed and supportive team, with the opportunity to shape income generation at a critical time for the charity.

Flexible working arrangements are supported, with at least one day per week based in the office to ensure team cohesion and collaboration.

This is an opportunity to play a key leadership role in a respected West London charity delivering tangible, life-changing impact.

The Upper Room is committed to safeguarding and promoting the welfare of vulnerable adults. The successful candidate will be subject to a DBS check.

---

How to Apply

Please send your CV along with a covering letter (maximum 500 words) outlining your interest in the role and how your experience meets the criteria.

If you would like an informal conversation before applying, we would be happy to arrange this.

---

Recruitment Process

Stage 1: Panel interview focused on experience, approach and alignment with TUR’s mission.

---

Closing Date

Monday, 23th March 2026

Residential Support Worker 

Do you have the ambition to make a meaningful impact on the lives of autistic children and young people?

At St. John's, we've been making a positive difference in the lives of children and young people for nearly 140 years. We are now looking for incredible Residential Support Workers to help us continue making that difference!

As a Residential Support Worker, you will work under the supervision and guidance of the Care Management Team, Senior Residential Support Workers, and Therapy Teams. You will support learners in all residential houses and the community, assisting with social and academic activities.

Our aim is to ensure all learners have equal opportunities to develop their independence and social skills, preparing them for adult life.

What will you be doing?

• Supporting learners with self-care and independence skills such as eating, drinking, washing, bathing, using the toilet, managing incontinence, dressing, mobility, and medication administration.
   
• Ensuring learners' care files are kept up to date and accurate.
   
• At the start of each shift, reviewing communication and log books, and liaising with staff at handover to ensure learners' needs are well documented and addressed.
   
• Establish supportive relationships with learners and encourage the development of stable relationships.
   
• Promote the emotional health and self-esteem of learners and support them through changes in their living situation and personal circumstances.

• Accompanying learners into the community to take part in social and recreational activities such as bowling, cinema trips, and dining out, helping them build confidence and enjoy meaningful experiences beyond the college setting. 
   

We are recruiting for our Ashington Gardens, College View, and Pier View homes. Residential Support Workers will primarily be based at one location but may be required to work flexibly across all homes as operational needs require. 

In return, we offer a fantastic working environment, generous holidays, career development opportunities, and more!

Please note that sponsorship for this role is not available at this time.

ABOUT THE ROLE

We are looking for a part time governance and compliance officer to oversee our governance and risk framework as a non-profit regulated by the Charities Commission (England and Wales) and OSCR (Scotland).

You will identify, develop, maintain and implement policies and procedures to ensure compliance and risk mitigation with the various regulations that we must adhere to such as Charities Commission, OSCR, Fundraising Regulator, Companies House, UK Data Protection and Safeguarding.

As governance and compliance officer, you will deliver high quality, professional and compliant governance across the charity, nationally and in supporting our network of support groups (see About IA) ensuring we comply with statutory regulations, that protect our members and the charity itself while applying best practice principles.

KEY RESPONSIBILITIES

• Developing and documenting a detailed understanding of charity practices, paying specific attention to areas where IA is bound by statutory regulations
• Developing robust policies and procedures that ensure charity compliance and best practice
• Remaining up to date with current regulations that IA is bound by and ensuring any changes are implemented within any imposed deadlines
• Regularly review and maintain policies and procedures auditing your findings to ensure exemplary record keeping following up with implementing changes
• Implementing policies and procedures amongst staff, volunteers and the Board of Trustees with robust record keeping introducing governance cycles to keep everyone updated with current policy and communicating changes where necessary
• Identifying risks, recommending mitigating actions and reporting your findings to the management team and Board of Trustees
• Reviewing and updating IA’s risk register
• Recommending and monitoring recommended training among staff and volunteers especially where IA is bound by statutory regulations
• Liaise with third-party suppliers to IA who are responsible for providing services to the charity that support our governance and risk framework
• Supporting Trustee recruitment, induction, training, and evaluation processes

PERSON SPECIFICATION

ESSENTIAL EXPERIENCE 

• Demonstrable experience of at least 12m in governance and risk management within a not for profit environment with working knowledge of UK charity regulations. Exceptional candidates from a commercial background would be considered
• A thorough working knowledge of risk management
• Development, implementation, monitoring and maintenance of governance and risk frameworks
• Documenting, reviewing and mitigating risk
• Demonstrable experience of regular reporting to management
• Strong working knowledge of UK data protection regulation
• Working knowledge of safeguarding requirements
• Exceptional record keeping skills to satisfy audit requirements
• Management of third-party relationships including suppliers to IA and volunteers who are carrying out their volunteering role in line with IA’s policies and procedures
• Team player

DESIRABLE EXPERIENCE

• Experience across the not-for-profit sector
• Working with volunteers
• Basic understanding of AI and the benefits of using it within the not-for-profit sector
• Experience supporting Boards or Trustees
• Regulations governing charity fundraising

SKILLS AND QUALITIES

• Highly organised
• Excellent communication and interpersonal skills
• Flexible, adaptable in approach, creative thinker to manage the balance between governance and continuing to provide a personal approach to vulnerable adults
• Commitment to equity, diversity and inclusion.
• Proactive and solution-focused

APPLICATION SUBMISSION

To apply, please submit:

1. Your CV (up to 3 pages)
2. A covering letter outlining your suitability to the role (max 500 words)

Interviews will be two-stage for successful candidates. Initial interviews will be held via video conferencing (such as Zoom) discussing previous experience and role fit with successful candidates going through to a second round. This includes alignment to IA’s values. Please allow up to 1 hour for this stage.

Second round interviews are expected to be via video conference. Successful candidates will, in advance of the second round, be given a short brief and asked to present at interview their understanding of a governance issue  facing charities. Please allow up to 1 hour for this stage.

Applications should be submitted via the advertising platform including your CV and covering letter. See attached role profile for recruitment timetable and further details about us/the role, including contact details for an informal chat, if required, before applying. Applicants are encouraged to ensure availability in line with the recruitment timetable in the attached job specification.

While IA recognises the value of AI technology in the current climate, IA reserves the right to ignore applications where we have reason to believe that they have been wholly produced using generative AI tools.

Please let us know if you require any additional support to attend or undertake an interview or if there is anything we should consider as part of the interview process

Paper & Cup is recruiting a Charity Shop Manager to run our day-to-day retail operation within our social enterprise space.
Paper & Cup is part of Spitalfields Crypt Trust (SCT), supporting people in recovery from addiction and homelessness through training and work experience.

This is a full-time position (35 hours per week, including weekend work / bank holidays) with a starting salary of £27,000 per year.

A bit about you
You’re friendly, hands-on and well organised, with strong customer service instincts and an eye for clothing, fashion and presentation. You’re confident leading a small team of staff and volunteers, setting clear standards, and keeping things running smoothly from rotas and stock to merchandising, quality, hygiene and health & safety.

You’ll also be comfortable supporting trainee placements for people in recovery, working alongside SCT colleagues to help create a positive, professional learning environment with appropriate boundaries.

Please see the full Job Description attached.

How to apply

To apply, please send your CV and a cover letter explaining how and why you’re a good match for the role.

St Hugh’s is one of the constituent colleges of the University of Oxford, and the second-largest college in the University by student numbers, with a long-standing commitment to academic excellence, inclusion, and widening access. The College supports a diverse and active academic environment across a wide range of disciplines, bringing together students, academic staff and professional services colleagues in support of its core academic mission. Situated on a beautiful site near the new Schwarzman Centre for the Humanities, the College is made up of 70 academics, 130 professional services staff and 900 students. The College offers a unique and vibrant environment in which to work. 

As the College looks ahead to celebrating its 150th anniversary in 2036, we are seeking an exceptional Development Director to play an important role in the College’s future. This is a pivotal role, responsible for setting the strategic direction of the College’s fundraising activity, and for building deep, last relationships with alumni, supporters and friends of the College. Working in close collaboration with Fellows and colleagues across St Hugh’s, they will shape and deliver an ambitious new fundraising campaign to be launched ahead of the College’s 150th anniversary.  

The role combines strategic leadership with hands-on fundraising.  The Development Director will cultivate and secure principal gifts and steward key donors. They will lead the Development Office, developing and motivating a small, highly capable team of five. Reporting to the Principal, the postholder will be put forward to the College’s Governing Body for election as a Fellow by Resolution, reflecting the importance of close relationships between the Development Director and the Fellowship as a whole.

We are looking for an outstanding collegial individual, with a successful track-record of setting and delivering ambitious fundraising targets and personally securing principal gifts. Experience of leading or contributing to a major capital campaign would be an advantage. The successful candidate will be a confident communicator and diplomat, with natural influencing skills, who will be able to engage effectively with all College members, including Fellows and alumni. They will bring an inclusive and collaborative leadership style, respect the traditions of the College, and combine this with a forward-thinking approach.  This is an exciting opportunity to play a pivotal role in securing philanthropic support that will sustain the College’s academic mission for future generations.

The closing date for this role is midday on 24th March 2026.

The Prospect Researcher plays a key role in supporting high-value fundraising efforts by identifying, analysing, and prioritising potential donors, trusts, and foundations aligned with the Charity’s mission. Through in-depth research and insight generation, the post holder will build a strong, actionable pipeline of prospects, enabling personalised engagement strategies for the Philanthropy Team. Working collaboratively across the Engagement Team, the Prospect Researcher will provide intelligence that shapes cultivation plans, provides insights that supports strategic conversations at events, monitors giving trends, and ensures all prospect activity is data-informed, ethical, and compliant. This role is vital to driving sustainable income growth and deepening the Charity’s reach within the philanthropic community.

Prospect Identification and Research 

• Conduct thorough research to identify and profile potential high-value donors, trusts, and foundations aligned with the charity’s mission and appeal goals.
• Use a range of tools, databases, and resources to gather information on prospects, including their giving capacity, interests, and philanthropic history.
• Prioritise prospects based on their potential value, affinity, and likelihood to engage with the charity.

Intelligence Gathering and Analysis

• Analyse research findings to produce detailed and actionable prospect profiles for use by the Philanthropy Team.
• Provide insights into donor motivations and interests to support personalised cultivation strategies.
• Monitor trends in philanthropy and the wider funding landscape to identify emerging opportunities.

Pipeline Management 

• Support the development and maintenance of a robust prospect pipeline, ensuring it aligns with the income targets and timelines of the capital appeal and core funding opportunities.
• Work closely with the rest of the Relationship Engagement Team to prioritise prospects and support with research required for cultivation activities.
• Track and update prospect records in the charity’s CRM system, Microsoft Dynamics, to ensure accuracy and accessibility.

Ethical Research and Compliance 

• Ensure all research is conducted ethically, legally, and in line with data protection regulations and best practices.
• Maintain confidentiality and sensitivity when handling donor and prospect information.

Collaboration and Reporting

• Collaborate with fundraising colleagues to share insights and ensure a coordinated approach to donor cultivation.
• Prepare regular reports on research activities, prospect pipeline status, and key insights to support strategic decision-making.
• Support the Relationship Engagement Team with ad hoc research needs, such as preparation for donor meetings or events.

Knowledge and Expereince 

• Proven experience in prospect research, fundraising, or a related field, preferably in the charity sector.
• Strong research and analytical skills, with the ability to synthesise large amounts of information into clear and actionable insights.
• Proficiency in using research tools, databases, and online resources to identify and evaluate prospects.
• Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely.
• Strong organisational skills, with the ability to manage multiple priorities and meet deadlines.
• Familiarity with the fundraising process, particularly high-value donor and trust fundraising.
• Experience using CRM systems to manage prospect data and track progress.
• Knowledge of the charity sector and the principles of ethical fundraising.

The Silver Line Helpline is recruiting for a Helpline Volunteer Co-ordinator to join their fantastic team providing a vital service to older people across the UK. The Silver Line Helpline is a free, confidential telephone service offering friendship, conversation and support to older people, 24 hours a day, 7 days a week.

As a Helpline Volunteer Co-ordinator, you will play a vital role in supporting and growing a valued team of volunteers who deliver a high-quality, safe and compassionate service to older people. You'll ensure volunteers receive a good onboarding experience, feel confident in their role and are supported every step of the way.

Working closely with colleagues across the Helpline, you'll manage volunteer recruitment and onboarding, deliver training, respond to enquiries, and help volunteers use a range of IT systems. You'll work flexibly in a fast-paced, 24-hour service environment, including taking and making calls to older people when needed. Your work will help ensure volunteers are well-trained, supported, and empowered to deliver a consistent, empathetic and safe service.

This exciting position offers hybrid working between home and our Blackpool office. We currently require office attendance a minimum of once a quarter. You may also be asked to attend the office occasionally for training or other reasons, as required. You will be on a hybrid contract and must cover the costs of all travel to the office yourself. Our office attendance requirements will be reviewed later in 2026.

This role is a 35-hour working week, 5 days out of 7 with start and end times between 8am-8pm. It will include regular weekend working, and Bank Holiday working, which will be arranged on a rota basis

In your Supporting Statement, please include examples of how you meet the Must Have criteria below.

Last day for applications Tuesday 10th March 2026.

Please note: Before joining the National Services team at Age UK, we want to be open that the organisation is in a period of change. Age UK works as a network of over 100 independent partners, with national services delivered by the charity and local services delivered by partners across the UK. Our new strategy means more services will be delivered locally in future, although we think our National Services will continue to play an important role. You would be joining a team that is evolving and changing to develop new ways of supporting older people, and we want you to have this context as you consider your application.

Must haves:

The below competencies will be assess at the indicated stage of the recruitment process.
Application = A, Interview = I, Test = T, Presentation = P

Skills and knowledge

• Excellent interpersonal, listening, customer service, and communication skills, with the ability to adapt communication style (A, I,T)
• Excellent IT skills including Microsoft Office and using CRM systems (A,I,T)
• Knowledge of safeguarding with the ability to assess and manage risk independently (A,I)
• Understanding and knowledge of mental health issues (A,I)
• Training and presentation skills with the ability to train others remotely on using IT systems (A,I)
• Understanding of the issues facing older people, particularly the impact of loneliness and isolation on older people (A,I)

Personal attributes

• Ability to respond in a non-judgemental, empathetic, respectful and friendly manner in all situations (A,I)
• Ability to manage a busy workload and adapt to change in a fast-paced service whilst meeting service KPIs (A,I)
• Ability to adhere to policies and procedures (A,I)
• A commitment to promoting equality and diversity (A,I)

Great to haves

The below competencies will be assess at the indicated stage of the recruitment process.
Application = A, Interview = I, Test = T, Presentation = P

Experience

• Experience in working in services to support older people (A,I)
• Experience in working in with volunteers (A,I)
• Experience working with colleagues remotely (A,I)
• Experience working within services that operate outside of normal working hours (A,I)

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, Health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250
• Many additional benefits

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an ‘A’ in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please visit our website.