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The National Brain Appeal, Hybrid
£28,000 - £32,000 per year
The Supporter Care Administrator will play a vital role as the first point of contact for supporters and other stakeholders.
Posted Apply Now
Top job
Closing in 3 days
Cats Protection, Hybrid in the East Midlands (Hybrid)
Up to £28,454.94 per year
Domestic Abuse Caseworker
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Macmillan Cancer Support, London (Hybrid)
£54,000 - £59,000 per year
If you’re excited by the potential of venture capital, technology and philanthropy to reshape cancer care, this could be the role for you.
Posted today
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Shaftesbury, Greenwich (Hybrid)
Up to £35,500
Are you a creative, results-driven fundraiser with a passion for growing supporter engagement?
Posted today

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Blood Cancer UK, Holborn (Hybrid)
£54,101 - £58,101 per year (dependent on experience)
Policy and Public Affairs Lead
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Making Music, London (Hybrid)
£40,000 per year
Marketing and Communications Director leading on membership recruitment for the UKs membership body for leisure-time music groups
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Breakthrough T1D, London (Hybrid)
£56,875 per year
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Carers Support, Fishponds (Hybrid)
£60,000 - £65,000 per year
Carers Support is a values-led charity working across Bristol/S. Glos to support unpaid carers—who provide vital care to loved ones at home.
Posted today
Teenage Cancer Trust, London (Hybrid)
£28,000 - £30,119 per year
Posted 1 day ago
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The National Brain Appeal
London, Greater London (Hybrid)
£28,000 - £32,000 per year
Full-time
Permanent
Job description

The Organisation

The National Brain Appeal funds pioneering research, innovative treatments and world-class facilities, to benefit patients with neurological and neuromuscular conditions. We do this working to support The National Hospital for Neurology & Neurosurgery and the UCL Queen Square Institute of Neurology – together known as Queen Square. This is one of the world’s leading centres for the diagnosis, treatment and care of patients with neurological and neuromuscular conditions. These include stroke, multiple sclerosis, brain cancer, epilepsy, Parkinson’s disease, and dementia.

Our Values

Our values, Collaborative, Dynamic, Optimistic, Pioneering, reflect what matters most to us as an organisation. They are visible in our past work, and they inform our current decision-making, providing the guiding principles for the way we operate internally and externally. While each value is a core component carrying equal weight, they are interdependent. Woven together, they comprise the ethos and personality of The National Brain Appeal, and all four are vital to our goal of revolutionising treatment and outcomes for people with neurological conditions.

The Opportunity

Reporting to the Individual Giving Manager, the Supporter Care Administrator will play a vital role as the first point of contact for supporters and other stakeholders.

The role is central to delivering excellent supporter care, ensuring accurate donation processing, maintaining the supporter database and supporting the financial administration of the Charity.

Areas of Responsibility

Supporter Care

  • Act as a helpful and knowledgeable front-line voice for the Charity.
  • Be the first point of contact for calls, emails and letters from supporters.
  • Provide timely, courteous and appropriate thank you communications to donors.
  • Maximise Gift Aid opportunities on donations received.
  • Ensure correct supporter journeys are implemented and followed.
  • Handle queries and complaints professionally, resolving or escalating as required.
  • Ensure GDPR compliance and appropriate consent management.
  • Maintain knowledge of donation mechanisms including direct debit, CAF and Gift Aid.

Database

  • Create and maintain accurate supporter records in accordance with GDPR.
  • Ensure database procedures are followed and records updated accurately.
  • Maintain strict confidentiality of supporter, patient and staff records.

Financial and general administration

  • Process donations in line with established procedures and help to develop these business processes as appropriate.
  • Provide administrative support including mail handling.
  • Process regular giving income and address discrepancies.
  • Support reporting processes on income and expenditure.

General

  • Act courteously and sensitively as a key contact for supporters and visitors.
  • Attend and support fundraising events and meetings as required
  • Participate in annual appraisals and performance reviews.
Organisation
The National Brain Appeal View profile Organisation type Registered Charity Company size 21 - 50

The National Brain Appeal (formerly known as The National Hospital Development Foundation) is the charity dedicated to raising vital funds for The Nat

The National Brain Appeal logo Play
Posted on: 19 June 2026
Closing date: 30 June 2026 at 23:30
Tags: Administration, Direct / Supporters

The client requests no contact from agencies or media sales.