An exciting opportunity has arisen for a driven and dynamic CQC Registered Service Manager to lead our specialist home Aspinden Care Home in Bermondsey, London.

Aspinden Care Home is a specialist care and support home with nursing available, for up to 25 residents, providing support for adults with complex needs that challenge services. We work with those residents who are resistant to changing their drinking behaviour. Staff support residents to make safe choices concerning their alcohol intake.

We provide a therapeutic environment where residents feel secure, content, comfortable and cared for, enabling them to make informed decisions about their life. Our ethos is to foster an atmosphere of openness and respect between residents, staff, family and friends.

Using Psychologically Informed Practice, Aspinden creates a friendly vibrant residential service; caring and supporting people whose health and well-being has been negatively impacted by a long-term condition (either physical or mental).

Our aim is to provide a supportive and caring environment that enables residents to:

• Better manage their safety, health and well-being
• Build and develop personal resilience
• Develop positive social relationships
• Re-engage with families and important others
• Prepare for independent living or move on, if that is their goal

About the role:

As the CQC Registered Service Manager, you will have responsibility for all aspects of managing the service efficiently and effectively, delivering the highest standards of service quality, performance, activities and improvements across the services through excellent leadership and embodiment of the values of the organisation.

You will maintain a culture of learning and development through supervisions, appraisals, networking and continuing professional development processes; and ensure a coaching approach to line management is implemented throughout your team and adopted by frontline staff when supporting service users.

If you have extensive experience of service delivery in a regulated environment and have a passion for the people we support, with the belief that everyone can turn their life around regardless of past or present circumstances, then we want to hear from you!

About us:

The Social Interest Group (SIG) is a leading UK based charity, providing bespoke person centred social and health care solutions. Utilising strength-based models of working, we specialise in rehabilitation and supporting people who have complex needs, empowering them to achieve their full potential. We deliver social and health care services through our subsidiary charities SIG Penrose, SIG Equinox, SIG Investments and Pathways to Independence.

Key Responsibilities:

• Ensure the service meets regulatory requirements
• Implement best practice and develop the service to ensure the needs of our service users with due regard to the management of risk
• Provide leadership and line management to staff to ensure methodology of PIE are achieved
• Identify training needs for staff and arrange training to take place in conjunction with the Head of Service
• Ensure all staff have appropriate personal development plans and are appropriately supported to achieve the goals identified
• Ensure that all Service Users have an assigned keyworker and appropriate Care plans have been agreed, monitored and reviewed at regular intervals
• Support and encourage Service User involvement and Engagement locally and at the wider organisational level initiatives
• To ensure that your professional awareness, of best practice and service innovation is maintained and shared with all staff.

Knowledge and Experience Required:

• NVQ/Diploma level 5 in Health and Social Care / Community Justice / Mental Health or professional equivalent
• Direct experience and understanding of service delivery within a CQC registered environment
• Knowledge of CQC Key Lines of Enquiry and how these are monitored
• Understanding of alcohol use and dependency and its impact on people’s health and well-being
• Operational management experience supporting people with complex needs, including working in reintegration and rehabilitation services or similar
• Proven ability to provide clear leadership and management to a team
• Experience of successful management of voids rental income and budgets/KPIs
• Knowledge and practical application of key legislation – Equality and Diversity, Mental Health, Criminal Justice, Social Care and Housing and H&S
• Ability to influence and form strong relationships with commissioning bodies and professional agencies

Benefits of working with us:

• Excellent core and on-going training aligned with personal development plan
• Access to employee assistance programme
• 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave
• Medi-cash which includes the following:
• Discount gym membership
• Routine eye tests, glasses and contact lenses
• Dental treatment via NHS or Private
• Physiotherapy, Head Massage and a range of other therapies
• Life Assurance

Please note: In line with Government guidance, all prospective hires will be required to demonstrate that they have either been fully vaccinated for COVID-19; intend to be vaccinated for COVID-19 by 11th November 2021, or, are medically exempt from the requirement to be vaccinated, to be eligible to work in this service. You will be required to provide us evidence upon successful receipt of an offer.

All successful applicants will be required to undertake an Enhanced DBS check and provide employment references covering the last 5 years period including one from your most recent employer.

We are currently recruiting for an Audit & Compliance Officer to join the Social Interest Group's Governance team to assist and oversee the role of Adult Protection by reviewing, collating, monitoring and reporting on Accidents, Incidents and Near Misses (AINMs) and advising on best practices to improve service delivery across the organisation.

About the role:

The Audit and Compliance Officer will join us initially on a 3 Months Fixed Term Contract (with the possibility of extension) and be responsible for completing compliance audits across the Group's care and support services against quality standards through the gathering of information and analysing data, and providing evidence-led recommendations to improve service delivery. You will also be expected to query incident reports to ensure a high standard of quality and to advise managers when reports are satisfactory to report to Commissioners/CQC.

This role will play a crucial part in the supporting of our services' managers and staff to understand performance and monitoring, ensuring compliance with internal policy and regulations ensuring that strict controls, compliance and on going monitoring is in place. You will be a key day to day contact for internal and external stakeholders so must be able to build strong relationships while delivering efficient and robust audit work.

This role would suit a highly dynamic professional who has a passion for process and compliance and has the ability to look at process improvement and to drive forward effective change.

About us:

The Social Interest Group (SIG) is a leading UK based charity, providing bespoke person centred social and health care solutions. Utilising strength-based models of working, we specialise in rehabilitation and supporting people who have complex needs, empowering them to achieve their full potential. We deliver social and health care services through our subsidiary charities SIG Penrose, SIG Equinox, SIG Investments and Pathways to Independence.

Key Responsibilities:

• Oversee the safeguarding Adult register, ensuring alerts are reported as and when required
• Lead on completing quality and compliance audits across the Group in line with regulatory, contractual and company requirements for services and oversee audits of central departments
• To develop and support systems to understand and monitor performance within care and support
• To act as the Data Protection Officer for the Group and ensure compliance with GDPR, data protection and reporting breaches to the Information Commissioners Office
• Record, monitor and report on the organisational complaints processes to ensure adherence to policy guidelines and timescale.
• Ensure the learning from AINM and safeguarding alerts are shared across the Group and improve practice and outcomes for Service Users
• Support Managers and staff to understand performance and implement changes to policy and practices

Experience Required:

• Minimum GCSE Level including English and Maths or able to demonstrate equivalent experience
• Prior experience working in a similar audit and compliance role
• Working knowledge and experience of up to date Legislation including Care Act 2014, CQC standards and regulations including, Key Lines of Enquiry and health and safety in care and support setting
• Experience in governance systems and structures including auditing skills, risk management, investigations, complaint handling and report writing
• Track record of working in a customer focused service and supporting the service to be compliant and meet high quality standards work practices
• Ability to use information management systems to monitor progress and identify key trends, patterns, and themes
• Excellent attention to detail with a problem solving mindset
• Experience of organising and delivering training workshops in disciplines within the health and social care sector and supported housing
• Ability to develop and maintain strong relationships with both external and internal stakeholders to ensure effective delivery
• Awareness and understanding of the impact of stigma and marginalisation on people who experience mental health and/or substance misuse issues and their needs (physical, social, cultural and emotional).

Benefits of working with us:

• Excellent core and on-going training aligned with personal development plan
• Access to employee assistance programme
• 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave
• Medi-cash which includes the following:
• Discount gym membership
• Routine eye tests, glasses and contact lenses
• Dental treatment via NHS or Private
• Physiotherapy, Head Massage and a range of other therapies
• Life Assurance

All successful applicants will be required to undertake an Enhanced DBS check and provide employment references covering the last 5 years period including one from your most recent employer.

Do you have a genuine passion and felt purpose to help people? Would you say that you believe everyone deserves a second chance regardless of their past circumstances? Would you like to be part of an organisation that supports, cares and empowers these individuals?

If you have said yes to all the above, then this could be the perfect role for you!

We are seeking dynamic and self motivated Support Coaches to join us on a Fixed Term Contract until 31st March 2022 (with the possibility of extension) to provide effective practical and personal support and guidance to Pathways’ clients during the period of their stay in our accommodation to enable them to become more resilient and to live independent lives.

About the role:

As a Support Coach, this will include assessing client needs and providing support to meet these needs, completing safety plans, ensuring the client can identify and access relevant services, liaising with other statutory and voluntary agencies to ensure the appropriate support for clients.

Each Support Coach will be allocated a mixed caseload of clients with varying levels of support need. Coaches will be expected to be proactive, in engaging clients demonstrating an approachable, flexible and caring style. Support Coaches will be required to participate in activities to encourage the development of skills and the building of positive relationships within the local community.

To be successful in this role, you will have great communication and engagement skills, with the maturity to work within a framework of recovery, building confidence, self-esteem, hope and positive coping skills. You will be someone who has high levels of initiative and motivation with the ability to seek out solutions to problems, and most importantly someone who shares our values and be committed to achieving great outcomes for our clients.

About us:

The Social Interest Group (SIG) is a leading UK based charity, providing bespoke person centred social and health care solutions. Utilising strength-based models of working, we specialise in rehabilitation and supporting people who have complex needs, empowering them to achieve their full potential. We deliver social and health care services through our subsidiary charities SIG Penrose, SIG Equinox, SIG Investments and Pathways to Independence.

Key Responsibilities:

• Work with a mixed need caseload of up to 18 clients at any one time, as directed by your line manager. These low, medium and high needs clients may be based at different services/locations and will require you to travel to meet them in their accommodation and in the community.
• To work proactively and creatively with clients who are homeless and who may have a history of homelessness and other adverse life events, including those who are ex-offenders and those who may have a history of serious offences, such as of a violent or sexual nature.
• Assess prospective clients to identify support needs, identify risks to complete safety/risk plans and identifying personal goals/desires in conjunction with the client.
• Establish positive working relationships with clients and work closely with other Support Coaches to provide practical guidance, assistance and support such as: accompanying clients to appointments and taking clients on outings or to pursue a new leisure activity; demonstrate domestic skills by helping them cook, shop or wash/dry their clothes/tidy their room (these tasks are not an exhaustive list.)
• Accompany clients to DWP/welfare appointments and with the welfare and Benefits officer, in order to maximise their income and to help the client develop budgeting skills and financial independence through addressing financial matters as a core part of key working.

Experience Required:

• Minimum two years’ proven experience of working directly with adults experiencing homelessness in the community and related successful outcomes of client progression.
• Proven ability to write professional, SMART, evidenced based support and risk plans.
• Proven ability to establish rapport with people quickly and to understand and articulate different perspectives and how these might interplay with other people and established rules.
• Good knowledge of complex needs and issues affecting homeless and vulnerable adults and the barriers these can create to sustaining a tenancy.
• Experience in trauma informed work practices and underlying psychological approaches to work with homeless clients.
• Good working knowledge of mental health issues and how these affect daily living, including a good working knowledge of sources of help, including primary healthcare resources and other community resources.
• Strong understanding of various support agencies and services and experience in successfully navigating access to such services with clients.
• Proficient use of Microsoft Office software and bespoke IT systems, including INFORM.

What we offer in return:

• Excellent core and on-going training aligned with personal development plan
• Access to employee assistance programme
• 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave
• Medi-cash which includes the following:
• Discount gym membership
• Routine eye tests, glasses and contact lenses
• Dental treatment via NHS or Private
• Physiotherapy, Head Massage and a range of other therapies
• Life Assurance

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you!

All successful applicants will be required to undertake an Enhanced DBS check and provide employment references covering the last 5 years period including one from your most recent employer.

Are you looking for a new challenge? Are you passionate about enabling patients and carers to drive change? We are looking for an exceptional candidate to manage and grow a network of peer support for people living with pulmonary fibrosis throughout Scotland.

There is no known cure for pulmonary fibrosis, and little support for individuals and families living with the condition. We are passionate about changing that, by funding research to find a cure, campaigning for access to early diagnosis and treatments, and supporting quality of life through good support. But there is so much more to do.

You might be a health professional, have personal experience of pulmonary fibrosis, or have worked with support groups and volunteers in a charity or health context. If you are positive, proactive, creative and organised, have the skill needed to build the network, and excel at engaging patients and carers digitally and in person, we’d love to hear from you!

We currently have an exciting opportunity for a positive individual with a commitment to customer service to join our team as Support Services Advisor, working 35 hours per week. In return you will receive a competitive salary of up to £21,205.90 per annum plus excellent benefits

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2020, despite all of the challenges, we helped 126,000 cats and kittens. That's the equivalent of around 345 cats a day!

The Supporter Services team is part of the Cats Protection Income Generation team. We answer queries from supporters about memberships, sponsorships, lotteries, raffles and donations. We also record and update the contact preferences of our supporters to ensure we only send communications which are wanted. The Supporter Services team is also responsible for the management of the Gift Aid scheme for Cats Protection, claiming money back from HMRC to provide much needed assistance to the many cats and kittens in need of help. We look to provide the best service possible to our supporters, although we never stop striving to improve this service.

Responsibilities of our Support Services Advisor:

As our Support Services Advisor, you will be responsible for maintaining the CARE database in respect of new and existing contacts and providing administration support within the wider Supporter Services and Fundraising team. You will be the first port of call for enquiries coming into the team from supporters and members of the public. Through our various contact channels, you will provide accurate advice and information, ensuring members of the public receive a prompt, professional and courteous service.

What we’re looking for in our Support Services Advisor:

• previous experience of working within a customer support role or administration role
• strong customer service experience
• excellent communication skills
• the ability to keep calm under pressure with great credibility
• experience of working with Microsoft Office - Word, Excel, PowerPoint & Outlook

What we can offer you:

• salary of up to £21,205.90 per annum plus excellent benefits
• generous annual leave entitlement
• contribution pension scheme
• life assurance scheme
• range of health benefits
• Employee Assistance Programme
• and more
   

Join us as our Support Services Advisor and know you are helping to make a real difference to cats and kittens across the UK!
 

Unfortunately, we cannot accept applications or CVs that are emailed to us directly. Applications received after the closing date may not be responded to.

Closing date: 12th October 2021

Virtual interview date: 25th & 27th of October 2021

Recovery Space worked to work as part of a team in the provision of a non-clinicalRecovery Space (crisis café) for Mind in Croydon and funded by Croydon Clinical Commissioning Group.The Recovery Space operates in the evenings with people triaged by the Emergency Department of Croydon University Hospital or from the Crisis Assessment Team (CAT). The Space provides a warm and welcoming holding space for those referred. Key responsibilities include:

1. To work as part of a team including Recovery Space staff providing the day-to-day operational delivery of the Crisis service, including 1:1 support for no more than 300 service users per month/10 service users per day
2. To work a spart of a team to meet monthly, quarterly and annual targets against KPIs
3. To promote the highest quality of service by liaising with relatives, carers, and local services including external agencies and other voluntary sector organisations as necessary
4. To promote service users’ views and needs throughout all aspects of the project including follow-up calls for clients and collating satisfaction surveys
5. To facilitate clients to move closer towards volunteering/employment roles

We are looking for passionate and committed candidates with solid experience in the mental health field who are looking to work in a supportive team environment providing holding support to referred clients.

The service is open 365 days per year and involves evening work and some weekend evening work which is arranged on a rota basis with the rest of the team.

Are you looking for a role where you can have real organisational impact over the next months? Women in Prison are looking for an experienced HR professional to help shape their detailed strategy around people development and agile working. We have created a new role where you will be part of the management team, operating across the whole organisation to embed refreshed HR practices and procedures. You will work on delivering a people development programme which reflects our values of feminism, asset based empowerment and inclusion.

We actively encourage applications from women from a variety of backgrounds, and with a range of skills and experiences. We are particularly interested to hear from Black, Asian and minoritised women and women who have personal experience of the criminal justice system.

The role is only open to women, in accordance with the sex-based exemptions of the Equality Act 2010 pursuant to Schedule 9, Part 1.

Women for Women International – UK

Associate, Global Business Development

Women for Women International (WfWI) is an international NGO that helps women survivors of war to rebuild their lives. We believe that with access to rights, education and resources, women can lead change towards peaceful and stable societies. Since establishment in 1993, WfWI has worked with over 500,000 women in Afghanistan, Bosnia and Herzegovina, Democratic Republic of the Congo, Iraq, Kosovo, Nigeria, Rwanda and South Sudan. The UK office was established in 2006, and has steadily grown its programme funding from grants from various sources, including governments, trusts and foundations, companies, and individuals. 

We are seeking to appoint an Associate, Global Business Development to support the Global Business Development team in our busy and dynamic organisation.

Women for Women International has the ambition to significantly increase grant funding to support programming that has proven to be transformative for marginalized women survivors of war in fragile and conflict affected countries. The Associate, Global Business Development will be an important member of an 11-member Global Business Development team, supporting the team in a variety of ways to help meet our global business development goals. The Global Business Development team sits within the Global Programs Unit, which also includes sub-teams focused on program design, monitoring and evaluation, country office support, and grants management.

Reporting to: Senior Officer, Global Business Development

Proposed Start date: ASAP

Location: Flexible wherever we have an existing WfWI office, including London, UK

Working Pattern:  Full time, 35 hours per week

Application Process: Please go to the careers page on our website 

PERSON SPECIFICATION

KNOWLEDGE AND SKILLS

Knowledge of fundraising, preferably in development operations  

Experience working in cross-departmental, cross-country contexts.

Interest in global humanitarian, development and gender funding environment and future trends.

Excellent spoken and written English to include research, writing, and communication skills.

Commitment to and respect for Women for Women International’s mission and values

Computer skills including working with Microsoft Word, Excel, PowerPoint and Email.

Experience with Salesforce preferred.

Ability to travel and work flexible hours may be required.

PERSONAL QUALITIES

Strong team player, who can effortlessly work across a multi-disciplinary team

Creative and entrepreneurial, identifies and maximises opportunities

Calm under pressure, excellent multi-tasker, use to working within tight deadlines

Commitment to and respect for Women for Women International’s mission and values

Personal, professional and able to comfortably communicate with a variety of stakeholders

A passion for global issues, women’s empowerment and human rights

Diversity at Women for Women International is about inclusion, embracing differences, creating possibilities and growing together for better performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, political opinions, and pregnancy and maternity.  Applications are welcomed and encouraged from all interested parties

Women for Women International – Global Programmes Unit

Head of Global Philanthropic Partnerships

Women for Women International (WfWI) is an international NGO that helps women survivors of war to rebuild their lives. We believe that with access to rights, education and resources, women can lead change towards peaceful and stable societies. Since establishment in 1993, WfWI has worked with over 500,000 women in Afghanistan, Bosnia and Herzegovina, Democratic Republic of the Congo, Iraq, Kosovo, Nigeria, Rwanda and South Sudan. The UK office was established in 2006, and has steadily grown its programme funding from grants from various sources, including governments, trusts and foundations, companies, and individuals. 

We are seeking to appoint a Head of Global Philanthropic Partnerships to support the Global Business Development team in our busy and dynamic organisation.

Women for Women International has the ambition to significantly increase grant funding to support programming that has proven to be transformative for marginalized women survivors of war in fragile and conflict affected countries. The Head/Director, Global Philanthropic Partnerships will be one of the senior members of the Global Business Development team, managing and executing on our global business development strategies related to donor and prospect relationship building and cultivation. This person will be a key member of a 11 person global business development team and directly line manage a Manager for Global Government Relations and a Manager of Global Corporate and Foundation Relations and jointly manage the Nigeria Business Development Coordinator with the Country Director of Nigeria. The Global Business Development team sits within the Global Programs Unit, which also includes sub-teams focused on program design, monitoring and evaluation, country office support, and grants management. This position will work and coordinate especially closely with the grants management team to ensure proper stewardship of current donors, including that they are primed well for renewal asks.

Reporting to: Director, Global Business Development

Proposed Start date: ASAP

Location: Flexible wherever we have an existing WfWI office, including London, UK

Working Pattern:  Full time, 35 hours per week

Application Process: Please visit the careers page on our website for detials 

PERSON SPECIFICATION

KNOWLEDGE AND SKILLS

Extensive knowledge in fundraising, preferably across at least two funding channels (i.e., foundations, corporate partnerships, or government) for an international NGO.

Outstanding achievements in fundraising with evidence of personal engagement and leadership of successful, large, and complex proposals and pitches.

Adopts a growth mindset and has demonstrated experience in relationship-based fundraising strategies.

Ability to working cross-departmental, cross-country contexts with a proven record of building, managing and working with virtual teams

Current and strategic understanding of global humanitarian, development and gender funding environment and future trends.

Excellent spoken and written English to include research, writing, and communication skills.

Commitment to and respect for Women for Women International’s mission and values

Computer skills including working with Microsoft Word, Excel, PowerPoint and Email.

Experience with Salesforce preferred.

Ability to travel and work flexible hours may be required.

PERSONAL QUALITIES

Strong team player, who can effortlessly work across a multi-disciplinary team and engage the team in planning and decision-making as appropriate

Creative and entrepreneurial, identifies and maximises opportunities

Self-starter with ability to work both independently and collaboratively with team members from different backgrounds and cultures

Personal, professional and able to comfortably communicate with a variety of stakeholders

Excellent at building and nurturing relationships, strong customer care ethos, understanding, empathetic

Calm under pressure, excellent multi-tasker and project manager, used to working within tight deadlines and within small budgets

Flexible and responsive as priorities and requirements change, effectively seeking solutions and solving problems, empowering others to do the same

A passion for global issues, women’s empowerment and human rights

Diversity at Women for Women International is about inclusion, embracing differences, creating possibilities and growing together for better performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, political opinions, and pregnancy and maternity.  Applications are welcomed and encouraged from all interested parties

Women for Women International –  Global Programmes Unit 

Manager, Global Programme Funding Opportunities

Women for Women International (WfWI) is an international NGO that helps women survivors of war to rebuild their lives. We believe that with access to rights, education and resources, women can lead change towards peaceful and stable societies. Since establishment in 1993, WfWI has worked with over 500,000 women in Afghanistan, Bosnia and Herzegovina, Democratic Republic of the Congo, Iraq, Kosovo, Nigeria, Rwanda and South Sudan. The UK office was established in 2006, and has steadily grown its programme funding from grants from various sources, including governments, trusts and foundations, companies, and individuals. 

We are seeking to appoint a Manger, Global Programme Funding Opportunities to support the Global Business Development team in our busy and dynamic organisation.

Women for Women International has the ambition to significantly increase grant funding to support programming that has proven to be transformative for marginalized women survivors of war in fragile and conflict affected countries. The Manager, Global Program Funding Opportunities will be an important member of the 11-person Global Business Development team, supporting on our global business development strategies related to proposal development. The Global Business Development team sits within the Global Programs Unit, which also includes sub-teams focused on program design, monitoring and evaluation, country office support, and grants management. This position will work and coordinate especially closely with WfWI’s country offices and program design team to ensure all proposals include strong content and compelling projects that are feasible and aligned with organizational priorities.

Reporting to: Head of Global Program Funding Opportunities

Proposed Start date: ASAP

Location: Flexible wherever we have an existing WfWI office, including London, UK

Working Pattern: Full time, 35 hours per week

Application Process: Please vist the Careers page on our website for details 

​

PERSON SPECIFICATION

KNOWLEDGE AND SKILLS

Extensive knowledge in fundraising, preferably across at least two funding channels (i.e., foundations, corporate partnerships, or government) for an international NGO.

Outstanding achievements in fundraising with evidence of personal engagement and leadership of successful, large, and complex proposals and pitches.

Adopts a growth mindset and has demonstrated experience in relationship-based fundraising strategies.

Ability to working cross-departmental, cross-country contexts with a proven record of building, managing and working with virtual teams

Current and strategic understanding of global humanitarian, development and gender funding environment and future trends.

Excellent spoken and written English to include research, writing, and communication skills.

Commitment to and respect for Women for Women International’s mission and values

Computer skills including working with Microsoft Word, Excel, PowerPoint and Email.

Experience with Salesforce preferred.

Ability to travel and work flexible hours may be required.

PERSONAL QUALITIES

Strong team player, who can effortlessly work across a multi-disciplinary team and engage the team in planning and decision-making as appropriate

Creative and entrepreneurial, identifies and maximises opportunities

Self-starter with ability to work both independently and collaboratively with team members from different backgrounds and cultures

Personal, professional and able to comfortably communicate with a variety of stakeholders, tailoring communication and influencing style accordingly

Excellent at building and nurturing relationships, strong customer care ethos, understanding, empathetic

Calm under pressure, excellent multi-tasker and project manager, used to working within tight deadlines and within small budgets

Adept at communicating difficult messages and challenging others’ thinking effectively

Flexible and responsive as priorities and requirements change, effectively seeking solutions and solving problems, empowering others to do the same

A passion for global issues, women’s empowerment and human rights

This is a chance to join a start-up on a mission to empower people by putting money back in their pockets. As a savings champion you will help social housing residents save on household bills like energy & broadband. 

Pocket Power is a social enterprise that promotes financial inclusion for people on low incomes in the UK. We do this by providing a free phone service where we help people to switch to better deals on their household bills and apply for discounts; reducing their outgoing costs.

We are looking for a customer service advisor, or 'savings champion', to join our hard-working team as we expand our service. This role is right at the heart of the organisation on the frontline of saving residents money everyday. Responsibilities include:

• Carrying out savings calls with customers
• Helping customers switch energy, phone and broadband providers using our switching technology
• Problem solving tricky bills challenges with customers, including by carrying out 3 way calls with customers and suppliers to negotiating payment plans on customers' behalf
• Managing your calendar of appointments
• Sending follow up emails and text messages to customers

We are looking for someone with:

• At least 2 years experience in a call centre environment or a role where you are predominantly on the phone, preferably working on energy or bills support.
• At least a pass in GCSE Maths or equivalent or be able to demonstrate good numeracy skills.

We care passionately about having a positive impact on our customers and as a socially-driven business, we also are equally passionate about our society, our environment and our staff. We have committed to providing the Living Wage to all staff, supporting diversity and inclusion in our workforce and providing opportunities for personal and professional development for all colleagues during their time within the organisation. We are an equal opportunities employer and strongly encourage applicants from all backgrounds and walks of life.

• Full time remote - with possibility to be on office 3 times a month
• £14-£16 Per hour including holiday pay
• Organisation: A London University
• Start 6^th October - 8 weeks
• No need for HE experience
• Events Admin/Coordinator supporting on online and face to face events.

Duties:

• Support the Events Manager in executing the event communications plan: Design, update and send EDMs to the right audiences
• Coordinate logistics and operations in advance of events, including setting up online events in various systems (CRM, Zoom, Outlook, Teams)
• Pre-event coordination including liaising with speakers, sending final briefing and technical run-through
• Organise, upload into and monitor databases to ensure accurate recording of event data

Essential Skills Required:

• Experience working in online and face-to-face events, student recruitment events or marketing (preferably in higher education or within an admissions team)
• Exceptional customer service skills
• Meticulous attention to detail
• Natural communicator able to manage stakeholders and write appropriate copy
• Good IT knowledge including MS Office, MS Teams, Zoom and CRM

If this role is of interest please do apply ASAP with a word version of your CV highlighting all your relevant experience ASAP

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The Psychedelic Society UK / Dandelion Collective is seeking an experienced Finance & Bookkeeping Lead to help us track and forecast our finances, supporting the sustainability of the organisation.

Responsibilities:

• You’ll provide quarterly reports on company financial performance, and work with the team to improve our financial systems and practices

• You’ll use Quickbooks to oversee company transactions and help us to use the software to its fullest potential to support the operations of the organisation

• You’ll set up a financial forecasting system using a Quickbooks-compatible package like Futrli

• You’ll use Google Sheets to support the organisation’s participatory budgeting processes

• You’ll establish and maintain a payroll & PAYE system within the organisation

• You’ll pay invoices, and prepare and reconcile company accounts, among other bookkeeping responsibilities

• You'll manage relationships with our accountants, HMRC and our bank

Required:

• Very good knowledge of Quickbooks 

• Good knowledge of Excel/Google Sheets

• An interest in keeping up with the latest financial and accounting apps and tech

• Good understanding of payroll & PAYE 

• Great attention to detail 

• Great time management skills

• Great communication skills

• A passion for the psychedelic movement

Bonus:

• Experience creating financial forecasts using Futrli or similar apps

• Experience with Stripe, GoCardless and Pleo

• Knowledge of Ruby or another programming language

• Experience working in a worker co-op or similar non-hierarchical organisation

Co-operative:

We are a worker co-operative aspiring to the Teal paradigm.

Teal organisations view their company as a living entity and collectively act in service to the organisation's purpose, as well as the flourishing of its workers. Unlike most organisations, they are self-managing and self-organising; giving teams and individuals the freedom and autonomy to make decisions within their area of expertise. 

Within the Psychedelic Society, our roles are generally quite fluid. We all have different skillsets and apply them to the organisation’s emerging needs, and where our individual and collective excitement is. We encourage a culture of care and wholeness, creating plenty of space to check-in as a group to ensure that we’re able to support each other when we need it.

We don’t pretend to have it all figured out, but generally, we feel that this way of working is very much in alignment with the psychedelic experience, and our mission to cultivate a culture of connection.

Culture & Mission:

We seek to create a culture of deeper connection to ourselves, each other, our living planet and the mystery of existence, rooted in the responsible use of psychedelics and the related practices and philosophies they inspire.

With appreciation for science, a reverence for nature, and a respect for wisdom traditions, we create spaces for learning, healing, deep connection, and bold enquiry, in order to support the flourishing of a more beautiful world.

Hours, Pay & Co-op Membership:

We imagine this to be a part-time role, initially requiring around two days a week of focused work, including meetings. But the successful candidate will be encouraged to make the role their own and provide feedback to us on what resources they feel are needed to do the best job.

Every quarter the organisation uses a participatory budgeting process to allocate funds to various projects and roles. Funds have been allocated to this role at the advertised rate for an initial period of 3 months, at which point there will be a review with the intention to continue funding this role long-term.

As a worker co-op, it is the organisation's policy that anyone who contributes substantially to the work of the organisation for a period of one year will be invited to become a worker-member of the co-operative.

dandelion.coop

NZF is looking to add skilled and experienced people to its Hardship Relief team. The team works on the front-line to help those who are suffering from financial hardship in the UK.

National Zakat Foundation (NZF) gives Muslims around the UK a way to bring their Zakat to life. It is the only platform with a nationwide reach that helps Muslims calculate and give Zakat to those who should be receiving it in the UK.

This is a fantastic opportunity for you to be right at the heart of our work. Working as part of the Hardship Relief Fund, you will be responsible for ensuring that people understand how to apply for Zakat, that their applications are complete with necessary documentation and that they receive help quickly. Your role is key to the distribution of Zakat to Muslims in hardship in the UK and your work will directly affect their experience at their time of need.

As a Grants Officer, you will have:

• The privilege and responsibility of helping to administer Zakat funds.
• The opportunity to help Muslims in need right here in the UK
• 8-month fixed term contract with the potential for extension
• A salary of £20k FTE
• 21 hours a week. Typical hours 10am-6pm for 3 days
• Full training provided online
• The ability to work from home
• A supportive and friendly team
• Eid holidays

If you want to make a real and direct difference to people in need, and have strong customer service, administrative and communication skills – as well as the integrity and the team spirit vital for the role - then please apply now. We’d love to hear from you.

They are looking for a Customer Support Team Leader to join their friendly and dedicated Customer Services team.

Reporting to the Customer Experience Manager, this is an important role charged with supervising and developing their customer services team. You will work with the team to help them deliver brilliant customer experiences, and ensure they develop a culture where they put the customer first in all interactions.

Success in this role demands a proactive, hands-on approach as well as considerable organisational skills. In addition to the above you will have strong written and oral communication skills, as well as experience of dealing with a wide range of internal and external stakeholders.

Customer Services Team Leader Responsibilities:

• Supervising staff as required, providing guidance and support, quality assuring outputs and managing workloads to meet business needs
• Supervising the flow of work across the customer services team to ensure customer service is efficient and effective and that service standards are met
• Working with the Customer Experience Manager to coordinate and prioritise the workload between the team members to ensure workload is appropriately distributed
• Training and coaching of existing and new staff
• Managing the relationships with business units to develop service delivery

About their organisation:

Our client is a UK-based international accountancy membership and standard-setting body. They are the only such body globally dedicated to public financial management.

They believe that improving public services is the key to changing lives for the better and that good public financial management is central to achieving this ambition.

Location: Our client is a forward-looking organisation and has developed a modern and progressive approach to flexible working. The location for the role will be dual location at both home and our Chester office.

Contract Type: Permanent
Hours: Full Time, 36 per week (between the hours of 8.00 am to 6.00 pm)
Salary: Up to £28,000 per annum
Benefits: 25 days annual leave, Up to 10% employer's pension contribution, Season ticket loans, Employee Assistance Helpline, Exclusive employee discount and rewards at many major brands including health & wellbeing, retail, restaurants and mobile technology providers.

Closing date for applications: 6th October 2021

You may have experience of the following: Customer Service Team Leader, Call Centre, Customer Service Supervisor, Contact Centre, Helpdesk, Team Leader, Supervisor, Customer Service Manager, Call Centre Team Leader, Call Centre Supervisor etc.

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