Operations support jobs

Join Kapella at the start of our new chapter.We’re looking for an experienced and proactive Service Manager to lead and develop our Mediation and Separated Parents Services.

Kapella, formerly known as Relate Birmingham and Black Country, is a well-established and respected charity with a fresh identity and clear vision.We're at the start of an exciting new phase and we're building our team to grow our services and extend our reach across Birmingham, the Black Country, and surrounding areas.

At our core, Kapella's focus is building better relationships and improving wellbeing. We deliver accessible and affordable services including counselling, relationship support, family mediation, and domestic abuse programmes. Our clients are diverse, and we work with both self-paying individuals and those supported through funded contracts, grants and partnerships.

Our Mediation and Separated Parents Service will help families through conflict resolution, support separated parents and provide safe, child focussed contact.  As Service Manager, you’ll be instrumental in developing and shaping this service, alongside establishing and overseeing new child contact centre services.

This role combines service leadership with operational management, focusing on quality assurance, safeguarding and continuous improvement, and sustainable growth.

The successful candidate will be an experienced service manager within mediation, parental conflict resolution, family courts or child contact settings, including contract delivery, project management, partnership working and managing teams.

You will have knowledge of legal, quality and safeguarding frameworks and experience of managing safeguarding issues. You will be solution focussed, providing positive leadership and working as part of our dedicated, friendly management team. 

In this developing role, you’ll be able to think strategically and be comfortable being hands on.  Initially your focus will be increasing our existing mediation service and separated parents support and managing a small team of practitioners, and then setting up child contact centre services (in line with our NACCC Accreditation) and recruiting new staff and volunteers.

Flexibility in working hours to meet service needs and manage risk or safety concerns is needed and some evening hours may be required and some travelling to other offices and external meeting will be necessary.  Ideally it’s a full-time (37.5 hours per week), but we are open to 4 days or part time working arrangements for the right person. 

The post is based at the Birmingham Office, with some hybrid working available.  We offer ongoing development, 25 days leave, professional development, a pension scheme and staff wellbeing support.

Deadline for applications Thursday 18 September 2025
Interviews will be held 23 and 24 September 2025

Are you an experienced manager with a passion for delivering high quality services to people with learning disabilities? Are you committed to working in collaboration with service users, maximising independence, self-confidence and integration in the community? If so, you may be just the person we are looking for to take the lead on developing our newly awarded supported living service based in the Harrow and Wembley area.

Based across two properties, you and your team will be supporting ten adults with moderate to severe learning disabilities, as well as additional mental and physical health needs.

You will play a pivotal ambassadorial role, continuing Centre’s 404 service expansion into the London Brough of Brent and bringing our expertise, vision and values to families in need.

This varied and dynamic role will lead on the set up, coordination and provision of excellent person-centred care and support to service users, enabling them to live independently in their home and be supported in all aspects of day-to-day living. As Project Manager, you will oversee the development and implementation of care plans designed to provide meaningful choice and a range of activities and support to meet individual needs. You will also contribute to the development of the team and be responsible for encouraging a culture based on respect and dignity for those in need of care and support, providing supervision and clear management to a team of support workers.

The ideal candidate will have experience of leading and coaching a team supporting people with learning disabilities or another vulnerable client group. Experience of supporting people with high and complex support needs would be an advantage. In return, we offer a supportive environment in which people are encouraged to develop their skills, as part of a well-established and experienced team of managers.

Part Time – 14 hours per week

Fixed term post for 12 months

Salary: £25,909 pro rata

(actual salary for working 14 hours is £10,363.60)

The Diocese of Chester is seeking to recruit a Finance Administrator who will provide finance support to the Diocesan Board of Education (DBE) and working under the direction of the DBE’s Finance & Operations officer and Director of Education.

The successful candidate will have an appropriate finance administration qualification (AAT Level 2 or equivalent) and have had previous responsibility for bookkeeping in a small to medium enterprise.

For informal conversation, contact Canon Chris Penn, Director of Education - contact details in the attached documents or via the apply/redirect to recruiter button. 

The job description, person specification and application form can be downloaded from the Diocesan website: Please see website address in the attached documents or via the apply/redirect to recruiter button.

Completed application forms should be returned to Mrs E A Geddes, Diocesan Director of Human Resources, preferably by email - contact details in the attached documents or via the apply/redirect to recruiter button. 

Closing date:  Sunday 21st September 2025

Interviews: Thursday 2nd October 2025

SANE is a UK-wide mental health charity working to improve the quality of life of anyone affected by mental illness. It aims to raise awareness and understanding of all mental health conditions; fight to improve frontline mental health services for individuals and carers; provide support, information and guidance through SANEline, our Call Back service, email and text support; and promote and host research into causes, treatments and therapies through its Prince of Wales International Centre for SANE research.

About the Role

We are looking for people interested in providing compassionate support to people affected by mental health problems. This includes supporting people with severe mental illness, and carers, families and friends. You will provide support by telephone, email and text, as well as supporting our skilled volunteers through their development and weekly shifts.

This role also provides valuable practical experience in providing emotional support to vulnerable people.

Please note: This role may close early if a suitable candidate is found, please do not delay in submitting your application as interviews are taking place on an ongoing basis.

Closing date:  Midday Wednesday 24th September 2025

To apply: Please complete your application before the closing date, addressing all areas on the person  specification and tell us why you want to work for SANE. Applications without a supporting statement will not be considered.

Job Description

1. Delivering support through calls, emails and other means (e.g. text messaging) to people affected by mental illness, and supporting and mentoring volunteers.

2. On shift, creating a safe and supportive team environment with SANE volunteers.

3. Providing debriefing and support to volunteers following their work with callers.

4. Sharing information with your team both verbally and in writing, to ensure effective handover to colleagues.

5. Working as part of a team to ensure a shared understanding of how SANE support services operate; using your knowledge and experience to ensure our callers are effectively supported.

6. Recording work in accordance with SANE’s organisational systems.

7. Always working within SANE’s values, policies and procedural guidelines.

8. Keeping abreast of and working in accordance with relevant legislation and regulatory standards.

9. Understanding and working within SANE’s safeguarding framework.

10.  Ensuring all work is in line with the Equality Act.

11.  Keeping volunteers up to date with any key service information or legal or procedural changes, as appropriate.

12.  Ensuring that any issues or concerns are logged and discussed with a Services team manager.

13.  Attending supervisions and appraisals and contributing to team meetings.

14.  Having a commitment to personal, volunteer and team development and your own well-being. 

15.  Being self-sufficient in terms overseeing any I.T., security, and health & safety matters which may arise whilst on the shift.

16.  Undertaking any other duties commensurate with this role.

 
Person Specification

Experience

1. Experience of working with people with mental health conditions/mental illnesses and families and carers. Essential

2. Experience of working on a mental health helpline (or similar helpline) or providing support by email/text or chat services. Desirable

3. Experience of working in a service with volunteers at the heart of delivery where you have supported volunteers to deliver a high-quality service. Desirable

4. Experience of providing high-quality written and verbal support to people asking for help. Essential
 

Knowledge and Qualifications

5. Good general knowledge of the mental health system including access, treatment and common relevant legislation and available support structures for people with mental illnesses and carers. Desirable
 

Personal Qualities

6. The ability and enthusiasm to create a team with volunteers, and provide them with support, mentoring and autonomy. Essential

7. The ability to work with distressing and challenging content, support callers with complex needs and ensure self-care. Essential

8. The empathy and compassion to be able to provide meaningful support both on the phone and in emails. Essential

9. A work ethos underpinned by a commitment to equality and diversity. Essential

10.  An understanding of and ability to work within appropriate professional boundaries Essential

Skills

11.  Excellent interpersonal and communication skills – both verbally and in writing. Essential

12.  Commitment and ability to adhere to organisational policies and procedures, especially with regard to safeguarding and confidentiality. Essential

13.  Able to work independently, flexibly, and also collaboratively within a team. Essential

14.  Good self-awareness. Essential

15.  Effective organisational and planning skills.  Essential

16.  Proficiency in IT packages including Word, Excel and Outlook, with the ability to input and extract data from relevant databases. Essential

Age UK's Service Delivery Management team acts as the bridge between stakeholders and Digital & Technology (D&T), ensuring service delivery meets operational needs across the organisation. This new and evolving team focuses on maintaining consistent service delivery standards through analysis and assurance of complex performance data.

As a Service Delivery Analyst, you will support the Service Delivery Manager by gathering, analysing, and preparing service management data for D&T service wrappers. These are essential for maintaining consistent service delivery standards across internal teams and external suppliers.

You'll liaise with various teams within D&T and Information Protection & Compliance (IPC), as well as external suppliers, to help ensure operational excellence and customer-focused service delivery.

This is a hybrid role, a blend of homebased and office working. The expectation is that you will attend our London office (One America Square EC3N 2LB) circa once a month for team meetings. Travel costs to the London office are not covered by the charity.
 

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Presentation = P

Experience

Experience of working as a Service Management practitioner applying ITIL principles to assure service delivery to achieve customer success. A

Service Management data reporting and analysing. A

Working to tight deadlines. A

Experience of working with automated ITSM tools/platforms. A, I

Customer Service Experience, prioritising and manging customer needs. A, I

Presentation skills. I, P

Experience of Service Management Service Design and Transition. I

Skills and Knowledge

Strong communication skills both oral and written, Self-motivated and pro-active, with the ability to remain calm under pressure. A, I

Excellent relationship management and influencing skills. A, I, P

ITSM Tooling (ServiceNow, Hornbill, ManageEngine etc). A, I

Strong analytical and problem-solving skills. A, I, P

Excellent communication skills across a variety of mediums, to all levels of the business. A, I, P

ITIL v4 Foundation. A, I, P

Personal attributes

Analytical with a high degree of attention to detail. A, I

Always looking to improve processes and other operations via CSI. A, I, P

Stakeholder Management. A, I

Ability to focus and prioritise in a high-pressure environment. I, P

Effective collaborator. A, I

Great to haves:

Skills and knowledge
SDI Certification. A
Power Platform. A
ITIL Level 4 – other certifications. A

What we offer in return

Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
Excellent pension scheme, life assurance, health cashback plan and EAP
Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
Blue Light Card Scheme
You Did It Awards – recognition awards from £100-250.

Additional Information

Occasional travel to other Age UK sites to enable performance of the duties and responsibilities and for the purposes of maintaining and updating professional skills and development.
Hybrid and remote working require that the candidate meet these additional requirements: Internet bandwidth: 40Mbps minimum. Internet connectivity: Wired / ADSL / Fibre. Stable and safe working environment as outlined in Age UK's working from home policy.

Supporting statements and anonymisation process

Candidates are expected to provide a supporting statement alongside their CV that explains how they meet the 'must have' competencies annotated with an 'A' in the job description. This will be used to assess your suitability for the position. Age UK acknowledges that you may use AI to produce your supporting statement and whilst this is acceptable, we do expect candidates to address the must have criteria by personalising your experience, knowledge and skills. Where candidates rely solely on AI content, Age UK reserves the right to reject the application.

Please note that all CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Our system is unable to anonymise supporting statements, and we would therefore ask that you remove any personal information including your name before you upload to support the work we are doing on making our recruitment selection process more inclusive. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. Reasonable adjustments are changes made to remove or reduce a disadvantage related to a person's disability. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs. If you require reasonable adjustments, at any stage of the recruitment process, please contact Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

£27,000 - £28,000 pa

Full time

6 month contract

We also welcome part time and job share applications

Fulham Palace is a truly remarkable place. For centuries, this Grade I Listed building situated in extensive grounds by the Thames was the country residence of the Bishops of London. The Palace is now managed by Fulham Palace Trust, which is inspired by a vision to restore our nationally significant historic buildings and grounds to their original beauty and to provide outstanding facilities for the local community and visitors from farther afield. 

We are looking for an enthusiastic and customer-focussed team assistant to work with our commercial and visitor experience department, someone with a passion for promoting and supporting Fulham Palace, helping the organisation grow and develop. You will need to be highly motivated, organised and able to work with minimal supervision.

Reporting to the commercial and visitor experience manager (CVEM) you will support the planning and delivery of public events and filming, support the marketing and promotion of the site and provide administrative support to our retail operations.

Interested candidates should visit the Fulham Palace website, read the attached job description, download and complete the application and equal opportunities forms and return them to the Palace’s business support manager by post or email by 9.00 on Monday 22 September 2025. CVs will not be accepted without a completed application form.

Online first interviews will take place week beginning Monday 29 September 2025 with in-person second interviews later that week or the week beginning Monday 6 October 2025.

Do you want to improve the lives of people with disabilities and vulnerable people?

Humanity & Inclusion UK is looking for an organised and committed Team Assistant to deliver excellent donor care to all our supporters. This is a varied and engaging role within our Individual Giving and Communications team, providing vital support including processing donations, responding to supporter enquiries, and ensuring our donors receive a first-class experience.

You will have the opportunity to work in an international environment, learn new skills, and contribute to our life-changing work supporting people with disabilities and other vulnerable groups worldwide.

If you are motivated and enthusiastic, have a keen eye for detail and a proactive, hands-on approach to managing multiple priorities, we’d love you to join our small, friendly team.

Background Information and Purpose of Post

This post is a pivotal role in enabling HI UK to maximise our income from individual donors, regular donors and other supporters, via excellent donor care and accurate, up-to-date data.

The purpose of the post is to:

· process donor data and donations accurately and efficiently into the fundraising database.

· help HI UK provide a first-class experience to its supporters

· provide administrative support to the Fundraising Manager and the Individual Giving team

· manage volunteers where appropriate on a day-to-day basis and provide ongoing training and support

· support the IGC team with social media and content production.

Main Duties and Responsibilities

Data entry

· Input donations, pledges and other donor data into the fundraising database (Advantage Fundraiser) and assess the accuracy and validity of the data.

· Input and set up regular donations accurately.

· Reconcile finances at the end of each month with the support of the Fundraising Manager

· Manage and maintain up to date records for Gift Aid.

· General database housekeeping tasks.

· Compile and present accurate queries and reports as needed by the team.

Donor care and communications

· Be the first point of contact for all existing and prospective donors and represent HI UK in an efficient, effective and professional way.

· Provide individual donor care, including answering queries and dealing with complaints.

· Draft, produce and send written correspondence such as emails, thank you letters and other relevant documents for donors.

· Review and update call-handling procedures for use by all staff members.

· Improve knowledge and understanding of supporters and develop donor relationships.

· Ensure compliance with GDPR and other data protection legislation in all processes and activities.

· Work with the Media Officer to maintain HIUK’s social media presence to increase supporter engagement in line with our Individual Giving and Communications strategy.

· Respond to enquiries via social media and moderate comments.

Administrative support

· Provide general administrative support to the Individual Giving and Communications team.

· Contribute to the development and implementation of effective processes and automation between the Fundraising, Communication and Finance team members.

· Review and update Fundraising and Database guidelines.

· Maintain an efficient record-keeping system for donation forms, including saving electronic copies of donations and Gift Aid declarations.

· Resolve queries about donations (e.g. unsigned cheques).

· Support the weekly reconciliation of donations with the Finance department (i.e. ensuring that what is banked matches the fundraising database).

Volunteers

· Assist with the recruitment and induction of Fundraising volunteers.

· Support, guide and supervise fundraising volunteers on a daily basis.

· Work with volunteers to manage stationary and stock levels.

Other

· Participate in internal/external meetings and other functions as necessary.

· Undertake any other reasonable duty consistent with the nature of the job and its level of responsibility.

Equal Opportunities Policy

HI UK is committed to diversity and inclusion. We recognise that discrimination shapes the opportunities that many people have in society and that people have different needs in order to realise their full potential.

Addressing this requires organisations to be proactive in creating environments that encourage the inclusion and development of all. Though we still have a long way to go, inclusion is central to our identity at HI UK and we are strongly committed to the continuous work that it requires.

We are particularly interested in hearing from candidates with disabilities and/or from Black and minority ethnic backgrounds, to help make us more representative. If you have a disability and meet the minimum requirements for the role, we will guarantee you an interview. 

Transform Drug Policy Foundation is a leading charity working to end the war on drugs and promote policies that prioritise health, human rights, and social justice. With a small but passionate team, we campaign, educate, and influence decision-makers to reform drug policy in the UK and globally.

We are entering an exciting new phase of organisational growth and are looking for an organised, proactive Administrator to play a key supporting role.

About the Role

This new role will provide vital administrative support across fundraising, programme delivery, and operations. You’ll help keep the organisation running smoothly, freeing up time for senior staff to focus on income generation and impact. From CRM management and donation tracking to event logistics and donor communications, you'll be central to ensuring Transform’s work is efficient and effective.

Overall aim

• Work with the CEO on implementing supporter journeys and other fundraising systems and processes as required

• Assist with the delivery of our fundraising strategy

Key responsibilities:

Fundraising support (approx. 50%)

• Lead on the roll-out, development, and ongoing maintenance of our fundraising CRM system and supporting platforms

• Support the CEO and fundraising team with scheduling, meeting preparation, and follow-up.

• Assist with proposal submissions by formatting documents, collating supporting materials, and tracking deadlines.

• Maintain an organised digital library of fundraising collateral (e.g. case for support, templates, reports).

• Act as the first point of contact for supporters and members of the public, dealing with fundraising enquiries, requests for information, and feedback via the telephone, email, and post.

• Thank donors and create personalised correspondence and other communications to support the donor journey.

• Support the delivery of face-to-face and online events including donor stewardship events.

• Lead on the roll-out, development, and ongoing maintenance of our fundraising CRM system, and maintain accurate records.

• Maintain our online giving platforms.

• Conduct prospect research on new fundraising opportunities and sources of income as directed by the CEO.

Team and Operations Support (approx. 50%)

• Provide day-to-day admin support for the CEO and wider team, including diary management, meeting coordination, and inbox support.

• Organise team meetings, take notes and track action points.

• Help onboard new freelancers, volunteers, and staff members (e.g. access to systems, scheduling inductions).

• Support basic finance admin (e.g. tracking invoices, reconciling expenses, liaising with bookkeeper).

• Coordinate CRM and IT systems with external providers to ensure functionality and updates.

• Maintain internal folders and files using best practices in cloud storage (e.g. Google Drive).

• Assist in developing and maintaining an effective website so donors have a seamless user experience

• Maintain excellent working relationships with the team

• Ability occasionally to work outside normal office hours/flexibility for events and networking opportunities.

Person Specification

Essential 

• Excellent organisational and time-management skills.

• Proven administrative experience, supporting a small and busy team.

• Experience of working with CRMs/Databases including at the roll-out and development stage.

• High attention to detail, especially when handling data and scheduling.

• Experience of customer service/donor relations or similar.

• Strong research skills, including the ability to search for reliable information online, with excellent attention to detail.

• Experience of maintaining accurate records (e.g. customer records, contact details, project data).

• Working in an organised manner, managing deadlines effectively and responding flexibly to work priorities.

• An ability to develop and manage effective working relationships with colleagues and external stakeholders.

• A proactive, can-do attitude and ability to juggle multiple priorities.

• Commitment to Transform’s mission and values.

Skills 

• Excellent communication skills, both verbal and written.

• Exceptional levels of organisation.

• Ability to work as a part of a team and on own initiative.

• Strong planning and ability to deliver to deadlines.

• Strong IT literacy, experience of using Microsoft 365/ google

• Strong people skills for building relationships and networking with external stakeholder, team members and key contacts.

• Demonstrable experience of using fundraising databases for financial and relationship management.

Desirable

• Effective written communications with a persuasive writing style.

• Experience of working in a fundraising environment.

• Experience of working on or delivering fundraising events.

• Experience working in a small, values-driven charity or campaigning organisation.

• Understanding of confidentiality and data protection requirements (e.g. GDPR).

• Knowledge of the voluntary sector.

• Understanding of drug policy reform

• A genuine and enthusiastic commitment to the values, vision and goals of Transform.

What We Offer

• Flexible, hybrid working arrangements.

• Opportunity to play a central role in a fast-growing and mission-driven organisation.

• Training and development tailored to your role (e.g. fundraising, CRM, project management).

• 25 days annual leave + bank holidays (pro rata).

• A supportive and inclusive working environment.

Equality and diversity

Transform is committed to diversity, inclusion and equality in all its work. We welcome and encourage people with Black, Asian and other minority ethnic backgrounds to apply for this post.

How to apply

Please send a CV and cover letter 

Location: Based at a St Giles office (either in Coventry, Norwich, London, Cardiff) with travel requirements to alternative offices 

Ref: CSC-251

Are you a proactive, adaptable and compassionate individual with a proven record of working in a fast-paced, multi-faceted project management or operational support role?  Do you have sound experience in coordinating and supporting operational activities within a national organisation?

If so, join St Giles as a Central Support Coordinator where, as part of the Central Services team, you will provide essential operational support across St Giles Trust’s offices and Service Delivery Pillars.  This key role will focus on coordinating HR, finance, facilities, IT, and compliance processes to ensure smooth day-to-day operations, enhance service efficiency, maintain consistency and regulatory standards across the organisation.

About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

Our successful candidate will focus on coordinating and supporting the day-to-day operations of the offices, ensuring smooth and efficient workflow, plus coordinate compliance with internal policies and external regulations and ensuring timely response to any incidents or breaches such as data protection, health and safety, ISO 27001.  You will also be expected to coordinate and support the implementation of new initiatives and projects within the Pillar Structure, and oversee and support organisational systems and processes, making them work efficiently for teams.

We will also rely on you to support projects through tracking compliance with good project governance expectations and to support Service Delivery Teams by coordinating the collation and reporting of contractual performance data for internal processes as well as for commissioners and funders.  Assisting with employee onboarding, induction and leavers, including necessary paperwork, ITC equipment, and access control; supporting employee training and development, including coordinating training sessions, tracking attendance, and maintaining training records; and assisting with financial administration tasks, including invoice processing, expense management, and budget tracking are also all key aspects of the role.

What we are looking for

• Knowledge of ISO 27001 or other relevant quality standards
• Understanding of safeguarding practices, EDI and creating an inclusive work culture
• High levels of attention to detail and strong prioritisation, organisation and planning abilities
• Data entry and analysis skills with high attention to detail and accuracy.
• Excellent problem-solving and decision-making abilities with the ability to identify and resolve issues independently, while escalating complex issues as necessary
• Excellent interpersonal, relationship-building and communication skills, verbal and written
•  A professional, collaborative and flexible approach to your work.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

If you have any queries, or require further support, please visit our website. 

Closing date: 9 a.m. on 21 September 2025Interview date: 29 September 2025     

Cydgysylltydd Cymorth Canolog

£32,500 ar gyfer ardal Llundain a £29,500 ar gyfer unrhyw ardaloedd eraill + buddion rhagorol

Llawn amser (35 awr yr wythnos)

Parhaol Lleoliad: Yn seiliedig mewn swyddfa St Giles (nac oes yng Nghoventry, Norwich, Llundain, Caerdydd) gyda gofynion teithio i swyddfeydd eraill

Cyf: CNC-251

A ydych chi'n unigolyn rhagweithiol, hyblyg a thrugarog gyda hanes profedig o weithio mewn rôl rheoli prosiectau neu gefnogi gweithredol cyflym ac amlweddog?  A oes gennych chi brofiad cadarn mewn cydlynu a chefnogi gweithgareddau gweithredol o fewn sefydliad cenedlaethol?

Os felly, ymunwch â St Giles fel Cydlynydd Cymorth Canolog. Fel rhan o'r tîm Gwasanaethau Canolog, byddwch yn darparu cymorth gweithredol hanfodol ar draws swyddfeydd Ymddiriedolaeth St Giles a'i Golofnau Darparu Gwasanaeth.  Bydd y rôl allweddol hon yn canolbwyntio ar gydlynu prosesau Adnoddau Dynol, cyllid, cyfleusterau, TG a chydymffurfiaeth er mwyn sicrhau gweithrediadau dyddiol llyfn, gwella effeithlonrwydd gwasanaeth, a chynnal cysondeb a safonau rheoleiddiol ar draws y sefydliad.

Ynghylch Ymddiriedolaeth St Giles
Elusen uchelgeisiol, wedi’i hen sefydlu sy’n helpu pobl sy’n wynebu helbulon i ddod o hyd i swyddi, cartrefi a’r gefnogaeth gywir yw Ymddiriedolaeth St Giles.  Yn ganolog i’n hethos yw ein cred bod pobl sydd â phrofiad uniongyrchol o oresgyn problemau, megis cefndir troseddol, digartrefedd, dibyniaeth ar gyffuriau ac alcohol a bod yn aelod o gang, yn allweddol i sicrhau newid positif mewn eraill.

Ynghylch y rôl allweddol hon

Bydd yr ymgeisydd llwyddiannus yn canolbwyntio ar gydlynu a chefnogi gweithrediadau dyddiol yn y swyddfeydd, gan sicrhau llif gwaith esmwyth ac effeithlon, yn ogystal â chydlynu cydymffurfiaeth â pholisïau mewnol a rheoliadau allanol a sicrhau ymateb amserol i unrhyw ddigwyddiadau neu doriadau megis diogelu data, iechyd a diogelwch ac ISO 27001.  Byddwch hefyd yn cydlynu a chefnogi gweithrediad mentrau a phrosiectau newydd o fewn y Strwythur Colofn, ac yn goruchwylio a chefnogi systemau a phrosesau sefydliadol, gan sicrhau eu bod yn gweithio'n effeithlon ar gyfer timau.

Yn ogystal, byddwch yn cefnogi prosiectau drwy olrhain cydymffurfiaeth â disgwyliadau llywodraethu prosiect da ac yn cynorthwyo Timau Cyflenwi Gwasanaeth drwy gydlynu casglu a chyflwyno data perfformiad cytundeb ar gyfer prosesau mewnol a chomisiynwyr a chyllidwyr.  Mae cynorthwyo gyda phrosesau yn ymwneud â chofrestru a chynefino staff newydd a rhai sy'n gadael, gan gynnwys cwblhau'r gwaith papur angenrheidiol, offer TGCh, a rheoli mynediad; cefnogi hyfforddiant a datblygiad gweithwyr, gan gynnwys trefnu sesiynau hyfforddi, olrhain presenoldeb, a chynnal cofnodion hyfforddi; a chynorthwyo â thasgau gweinyddu ariannol, gan gynnwys prosesu anfonebau, rheoli treuliau, a monitro cyllidebau i gyd yn agweddau allweddol o'r swydd.

Yr hyn rydym yn chwilio amdano

• Gwybodaeth am ISO 27001 neu safonau ansawdd perthnasol eraill
• Dealltwriaeth o arferion amddiffyn, cydraddoldeb, amrywiaeth a chynhwysiant a chreu diwylliant gwaith cynhwysol
• Lefel uchel o sylw i fanylion a galluoedd cryf o ran blaenoriaethu, trefnu a chynllunio
• Sgiliau cofnodi a dadansoddi data gan dalu sylw i fanylder a chywirdeb.
• Gallu rhagorol i ddatrys problemau a gwneud penderfyniadau, gyda'r gallu i adnabod a datrys materion yn annibynnol, gan gyfeirio materion cymhleth at lefelau uwch pan fo angen
• Sgiliau rhyngbersonol, meithrin-perthynas a chyfathrebu rhagorol, ar lafar ac yn ysgrifenedig
• Dull proffesiynol, cydweithredol a hyblyg i'ch gwaith

Yn gyfnewid am hyn, gallwch ddisgwyl cyflog cystadleuol, lwfans gwyliau hael, pensiwn staff, gweithio hyblyg, rhaglen fentora, gwasanaeth cyngor a chwnsela, sesiynau therapyddion clinigol, yswiriant bywyd (4x cyflog blynyddol), dyddiau 'duvet', benthyciad tocyn tymor, rhaglen fanteision gweithwyr, taleb gofal llygaid a llawer mwy.

Rydym yn gyflogwr ecwiti a chynhwysol. Rydym yn croesawu pob cais, ac yn arbennig yn annog ceisiadau gan bobl o'r mwyafrif byd-eang (du, brown, aml-dreftadaeth) a'r rhai sy'n uniaethu fel anabl, niwro-eang, neu niwro-amrywiol, gydag unrhyw nodweddion gwarchodedig a/neu rwystrau neu heriau cymdeithasol. Rydym yn gwerthfawrogi'r effaith rymusol ac addysgiadol y gall pob profiad ymarferol ac amrywiaeth meddwl ei gynnig i'r sefydliad.

Bydd St Giles yn gwarantu cyfweliad i bob ymgeisydd anabl sy'n bodloni'r meini prawf gofynnol a nodir yn y Disgrifiad Swydd ar gyfer y swydd wag hon.

Dyddiad cau: 9 yb. ar 21 Medi 2025Dyddiad cyfweliad: 29 Medi 2025          

Are you a detail-driven finance professional with the skill for keeping things running smoothly behind the scenes? We’re looking for a Finance Manager to join our dynamic team and play a key role in ensuring the integrity and efficiency of our financial operations.

Reporting to the Head of Financial Operations, you’ll be at the heart of our finance department—overseeing everything from general ledger accuracy and treasury management to accounts payable/receivable and VAT returns. You’ll help maintain high standards of professional competence, support internal and external audits, and lead on monthly controls and reconciliations.

This role is not open to sponsorship.

Duties & Responsibilities

• Oversight of the integrity and accuracy of the general ledger
• Responsibility for the monthly control oversight, including internal controls, prompt reconciliations of control accounts, separation of duties, and compliance with proscribed systems of authorisation. This includes the management of existing finance processes and associated process maps and policies.
• Assist in the preparation of annual accounts, in compliance with the SORP and relevant GAAP. Liaison with external and internal auditors
• Lead in preparation of the daily cash flow forecast, and preparation of monthly reconciliations between forecast and actual
• Oversee the Purchase Ledger Manager including oversight of the purchase ledger function, ensuring the ledger is kept clean and at an acceptable level, and maintaining the sub ledgers within purchase ledger
• Oversight of the sales ledger function working with the Billings & Contracts Officer.  
• Oversee the Fundraising Finance Lead role, ensuring accuracy of reconciliations between Fundraising and Finance
• Oversight of the Fixed Asset Register, ensuring its accuracy
• Submission of the quarterly VAT returns
• Management of the Charity’s Bank Accounts and Corporate Cards
• A leading role in ongoing development to the Finance systems to drive efficiencies
• Cover for the Head of Financial Operations when necessary
• Ad hoc projects as required by the Head of Financial Operations

Strictly no agencies, please.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits on our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

LUX is seeking an exceptional Deputy Director to help lead its next chapter. This new senior role, created to strengthen internal capacity, operational resilience, and strategic delivery, will work closely with the recently appointed Director, Ali Roche, to shape and implement a vision for the organisation’s future. Overseeing operational and financial management, the Deputy Director will bring a broad skillset across finance, operations, HR, fundraising, legal, and governance to ensure LUX’s long-term success.

About Us

LUX is a publicly funded arts organisation and accredited museum that supports and promotes visual artists working with the moving image. Based in London and Glasgow, it delivers a range of activities including exhibitions, screenings, educational projects, commissioning and research.

It also manages Europe’s largest collection of films and videos made by artists and distributes them to museums, galleries and festivals around the world. We are a small organisation with offices in London and Glasgow. LUX’s collection is based at its London location in Waterlow Park, Highgate, North London, a beautiful location in a public park with its own gardens. LUX Scotland is based in Glasgow and delivers a public programme of activity in Scotland dedicated to supporting, developing and promoting artists’ moving image practices across the country. 

This is a rare opportunity to join LUX at a moment of renewal. Together with the Board and our dedicated team, you will help guide strategic growth, seize new opportunities, and uphold our artist-centred mission—building on LUXs rich history and commitment to championing artists’ moving image in the UK. The Deputy Director will lead on income generation, develop forward-thinking strategies, and help maintain and continue to build a vibrant, sustainable organisation for artists, collaborators and audiences.

Key Information:

Job Title: Deputy Director
Hours: 5 days a week (35 hours)
Salary: £45,000 pro-rata
Benefits Include: 25 days per year plus statutory holidays with an increase of 1 day per year worked up to a maximum of 30 days in total.
Location: This role is based at the LUX London office. This position will require at least 3 days per week working at the LUX office. Hybrid working options available.

The Deputy Director main responsibilities will include:

• Develop and maintain operational policies, procedures, and risk management aligned with organisational values and Arts Council Investment Principles.
• Co-lead the business plan and long-term strategy with the Director, translating goals into operational delivery.
• Oversee financial management, including budgeting, audits, payroll, procurement, cash flow, statutory reporting, and fundraising and income generation strategies, ensuring compliance and value for money.
• Prepare and submit quarterly and annual reports to public funders, ensuring data accuracy and compliance.
• Ensure legal and governance compliance across charity, company, employment, safeguarding, health & safety, and data protection; support the Board of Trustees with reports and governance documentation.
• Manage operations, including admin systems, IT, building maintenance, insurance, accessibility, sustainability, and lease compliance.
• Lead HR processes: recruitment, contracts, onboarding, appraisals, staff development, and fostering a positive, inclusive workplace with HR consultant support.
• Contribute to LUX’s success and culture, upholding our values and supporting an inclusive environment.

We are seeking an experienced and driven Programme Manager to lead the delivery and development of our nationally recognised wellbeing services for young people living with and beyond cancer.

As a fast-growing, mission-led charity, we provide tailored support across mental health, physical rehabilitation, nutrition, and wellbeing. Our work is informed by lived experience and driven by our mission that every young adult with cancer and their families/carers have the tools and support they need to live well and feel empowered.

This is a hands-on leadership role that spans both strategy and delivery. As Programme Manager, you’ll be just as comfortable setting direction alongside the CEO as you are managing day-to-day operations, responding to referrals, producing digital content, or coordinating events. You’ll take ownership of services that are already changing lives - and have real scope to shape and scale them as we grow.

If you’re a proactive and adaptable programme lead who thrives in a collaborative, fast-paced environment - and you’re ready to roll up your sleeves to make a meaningful difference - we’d love to hear from you.

What You’ll Be Doing

As Programme Manager, you’ll be at the heart of our charity’s operations. You will:

· Lead and evolve a suite of support services (Feel Well, Move Well, Eat Well, Live Well), ensuring delivery is safe, inclusive, and high quality

· Manage the referral process and beneficiary pathways, ensuring safeguarding, responsiveness, and positive outcomes

· Develop and manage systems to collect, analyse, evaluate, and present impact data to inform service improvement and reporting.

· Shape strategy and contribute to service innovation, growth, and long-term sustainability

· Build and maintain strong partnerships with wellbeing providers, community organisations, and external stakeholders

· Lead our digital presence – overseeing social media, website content, campaigns, and communications (either directly or by coordinating volunteers/students)

· Contribute to charity-wide operations, including policy, governance, safeguarding, and internal reporting in support of the CEO

· Support campaigns, events, fundraising activity, and cross-organisational projects that promote engagement and sustainability.

You will be a key player in helping us grow, scale our reach, and ensure every young person we support feels seen, safe, and supported.

What Success Looks Like

· High-impact services delivered consistently and safely

· Strong data-driven decisions that improve outcomes

· Powerful stakeholder relationships and seamless service pathways

· Growth in our online presence and campaign engagement

· Strategic projects launched that amplify our mission

· Clear contribution to financial sustainability and organisational development

What we’re looking for:

We’re seeking a confident and capable individual who brings a blend of leadership, creativity, operational focus, and a commitment to excellence.

Essential:

· Proven experience managing and delivering health & wellbeing or support programmes

· Strong leadership, organisational, and strategic planning skills

· Excellent written and verbal communication skills

· Experience in digital marketing, content creation, and social media

· Ability to collect, analyse and report data to drive improvements

· Sound knowledge of safeguarding, compliance, and charity operations

· A committed team player with a passion for making a difference

· Adaptable, proactive, and comfortable managing multiple priorities and responding to emerging needs in a small, purpose-driven team.

Desirable:

· Experience supporting young people affected by cancer or within a health-related setting

· Knowledge of partnership development, fundraising, or campaign delivery

· Proficiency in using CRM systems, Excel, design platforms (e.g. Canva), CMS, and digital marketing tools

· Relevant qualifications in public health, youth work, social care, or related fields

· Ability to travel to Huddersfield and partner sites as required

Why Join Us?

· Be part of a fast-growing, values-driven organisation making a national impact

· Play a key leadership role in shaping support for young adults with cancer

· Benefit from flexible working and excellent professional development opportunities

· Enjoy a supportive culture that values wellbeing, innovation, and inclusion

· Help shape the future of personalised cancer support in the UK

The Charity

James’ Place exists to save the lives of men in suicidal crisis through delivering free clinical services. We currently have centres in Newcastle, Liverpool and London; and in early 2026 we will be opening our fourth centre in Birmingham. Our new centre in Birmingham will be there to support suicidal men living in the West Midlands.

Our trained, professional therapists deliver a proven clinical service in a warm and welcoming environment, ensuring that men are seen quickly at the point of crisis. We have so far treated over 3,600 men who might otherwise have been unable to access the support they desperately need.

The Role

We are seeking a driven and experienced manager to oversee the operational side of our new Birmingham Centre. This is a pivotal role within the team which focuses on coordinating activity across the service to ensure the safe and effective delivery of our intervention.

The successful candidate will manage the day to day running of the James’ Place centre, with oversight from the Birmingham Head of Centre. You will manage the centre environment through both resource management and by influencing and driving local culture. The Centre Manager is responsible for line management of the Clinical Administrators and overseeing the processing of referrals to the service, ensuring men coming to James’ Place are welcomed warmly, within the expected timeframe and according to our values.

This is a new role and during their first months in post, the Centre Manager will work closely with the James’ Place Head Office Team to prepare James’ Place Birmingham for a successful launch.

Person Specification

This role requires someone with excellent organisational, problem-solving and interpersonal skills who can work hands-on in a busy and potentially challenging environment. You will be collaborative and work closely with the local team and wider charity outside the Birmingham centre to ensure we have consistent and effective systems in place. 

We are looking for a forward thinking and proactive individual with experience of both people and operational management. The successful candidate will align with the James’ Place values and be able to demonstrate these through everyday practices including supportive leadership and line management.

Your management and administrative skills will be highly valued in sustaining the clinical operations of James’ Place. You will need to be proficient in Office 365 software such as Word, Excel, PowerPoint, and Outlook, with the ability to manage Outlook cloud calendars, SharePoint, CRM databases, and shared inboxes.

The Centre Manager will often meet the men who come to James’ Place in suicidal crisis and so you will be able to demonstrate empathy and an ability to create a sense of calm while working in a sensitive and busy environment.

Please see the attached Job Description and Person Specification for more details.

Closing date: 9am on Wednesday 24th September 2025

Job title: Senior Supporter Engagement Officer

Responsible to: Fundraising Operations Manager

Salary: £30,900 FTE pro rata (£20,085 actual)

Hours of work: Part time (0.65FTE/22.75 hours per week). Exact days/times to be agreed upon appointment. We consider flexible working requests

Annual leave: 30 days with 8 additional Bank Holidays pro rata

Location: Remote - location is flexible with option to be home based anywhere in the UK. Hybrid/office based also available (head office is in Bristol)

Closing date: 15th September - midday

About Action for ME

Action for ME is the only charity in the UK providing support, including healthcare, to people of all ages affected by ME. The charity was founded by Sue Finlay in 1987 and since then has been taking holistic approach so we can make an impact on multiple fronts - from amplifying the voices of people affected by ME in Government and leading on breakthrough research, to providing "lifeline" support and unique healthcare services on a daily basis.

Myalgic Encephalomyelitis (ME), sometimes referred to and diagnosed as Chronic Fatigue Syndrome (CFS), is a chronic, fluctuating disease, causing symptoms such as post-exertional malaise (PEM), sleep problems, problems with thinking and memory (brain fog), pain and crushing fatigue. There are an estimated 1.3 million people living with ME or ME-like symptoms, including PEM, in the UK alone.

Even in its so-called mildest form, ME can have a significant impact on an individual’s life, and not just on their health. A lack of understanding and awareness about ME means patients can experience disbelief, and even discrimination, from friends, family, health and social care professionals, employers and teachers.

For the first time there is an increased awareness of post viral illness because of the Covid -19 pandemic. After decades of neglect this offers Action for ME an opportunity to accelerate our work for people with ME in a way we have never been able to do before. The intent of everything we do is to pursue positive impact for the lives, rights, and futures of people affected by ME.

Job purpose

This role will deliver an exceptional supporter experience to our donors, building and maintaining strong relationships with our supporters. Working closely with other members of the fundraising and communications teams, you will deliver our supporter journey, maintain regular communication with donors and be an integral part of our fundraising campaigns and appeals.

Key duties

• Work with the Fundraising Operations Manager to deliver our supporter journey, engaging current and prospective donors with our work and giving them an excellent experience of supporting Action for ME.
• Be responsible for creating the methods that ensure each supporter relationship is maximised, increasing retention rates for a growing supporter base. As such you will be required to engage with supporters so that they feel valued, and relationships can be developed further for the benefit of the charity.
• Lead on thanking donors, including making phone calls to donors as part of stewardship.
• Work closely with the Fundraising Operations Manager and the team to support the growth of income streams, including but not limited to, individual giving, Gift Aid, legacies, trading, community fundraising and membership.
• Work with the communications team on the delivery of digital communications, including social media and e-communications for a diverse range of audiences.
• Play a key role in fundraising appeals and campaigns including our yearly Big Give Christmas Challenge, Summer Appeal, Thanking Campaign and any other fundraising initiative or project as directed by the Fundraising Operations Manager or Director of Fundraising.
• Ensure excellent supporter care and maintenance of accurate database records.
• Create inspiring donor communications, including stories and impact from our wider work (support & healthcare services, research and policy work)
• Work closely with the Philanthropy Manager to identify potential major donors.
• Develop innovative and creative ways of widening our supporter base and increasing donations.

Other duties

• To attend and contribute constructively to team meetings and other meetings as required.
• Supervise fundraising volunteers as required.
• Occasional attendance at fundraising events.
• To positively promote the work and activities of Action for ME at all times.
• To contribute to the team’s overall strategy, ongoing workplan and annual planning.
• To undertake any other reasonable activity in line with the responsibilities of the post as requested by the Fundraising Operations Manager, Director of Fundraising or the Chief Executive.
• Act as an advocate for the Charity and its work.

Person specification

Experience and knowledge

• Minimum 2 years previous fundraising experience
• Demonstrable skills in stewarding supporters and donors.
• Experience using Microsoft Excel for work, including basic excel functions, basic formulas and list tools.
• Experience of using a CRM database, preferably Raiser’s Edge
• Proven experience of effective donor stewardship approaches

Skills and Behaviours

• Excellent written and verbal communication skills including creating engaging donor communications
• Ability to work methodically, managing and prioritising a varied workload.
• Ability to use own initiative, work independently and to work well in a remote team.
• An understanding of data protection including UK GDPR related to fundraising
• An understanding of ME, the impact on people affected by it and associated current political, health, policy and social issues (desirable).

Attitudes and values

• Enthusiasm
• Integrity
• Resilient

Key competencies

• Effective communicator
• Results driven
• Attention to detail