487 Advice team manager jobs

About the role:

At Single Homeless Project (SHP), we believe that everyone deserves a place to call home - and the support to make it truly theirs. As a Caseworker in our Tenancy Sustainment Team, you’ll do so much more than help people keep a roof over their heads. You’ll be part of someone’s journey toward stability, growth, and renewed confidence. Whether welcoming someone at the start of their support journey, walking alongside them as they navigate life’s challenges, or supporting them to move on to greater independence, your work will have a lasting impact.

This is a role that develops you as much as it empowers others. Every day brings new opportunities to build trusting relationships, use your creativity to solve real-world problems, and collaborate with a committed team that is shaping the future of housing support across London. You’ll deliver one-to-one, person-led support that enables people to maintain their tenancies, improve their wellbeing, build financial resilience, and engage fully in their communities. Alongside your clients, you’ll draw on a wide network of Single Homeless Project (SHP) and community services to help turn personal goals into meaningful outcomes.

Join us, and you’ll be part of an ambitious, values-led organisation where you’ll grow your skills, stretch your potential, and see the tangible difference your work makes - every single day. Whether you’re just starting out or ready for your next challenge, this is more than a job - it’s a career with purpose.

Caseworker posts are for Mondays - Fridays, 9am to 5pm. Posts involve hybrid work with opportunities to work from home at times. The role includes hybrid working and is based at our office in Kings Cross. There are opportunities to work from home at times.

About you:

• You’re a confident collaborator who builds strong working relationships with colleagues and partner agencies to get the best outcomes for clients.
• You’re organised, proactive and able to balance competing priorities, staying calm and focused when things get busy.
• You know how to help people build greater independence, from strengthening day-to-day living skills to improving financial stability and tackling income, bills, debts or arrears.
• You take a genuinely person-centred approach, listening to what matters to each client, recognising their strengths and aspirations, and shaping support around their individual needs.
• You understand the challenges people experiencing homelessness can face, including navigating housing pathways, and you’re committed to delivering inclusive, respectful support that promotes choice and opportunity.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing Date: Sunday 4th October at midnight

Interview date: Thursday 15th October online via Microsoft Teams

Please note there will be a second stage interview in Kings Cross for progressed candidates. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role. 

Could you make a difference for Carers in Wandsworth? 

We are currently offering a rewarding opportunity for a motivated and proactive self-starter to join our friendly and dynamic team and organisation. 

Benefits of working for Wandsworth Carers’ Centre:  

Friendly team and working environment, hybrid working on completion of induction period with a minimum 60% office based. 

Annual leave starts at 31 days increasing to 36 days plus bank and public holidays, contributory company pension, ongoing training and development opportunities and an employee assistance program. 

Our Charity:  

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caringroles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more. In short, we are the Carer's friend and advocate,often helping Carers through difficulttimes. 

Dementia Carers Support and Development Coordinator  

Salary: £33,803.52. per annum (inc. Inner London Weighting) 

Full time (35 hours per week) 

The role: 

This role involves one to one support for unpaid Carers of people with dementia, providing information, guidance, and advocacy, developing, and delivering dementia training for Carers and facilitating peer support groups. This role also includes coordinating and delivering a monthly Dementia Cafe for people with dementia and their Carers, including supervision of the Cafe volunteers and sessional workers, as well as supervising a Carers Support and Development Worker. 

Skills and experience: 

The successful applicant will have outstanding organisational and communication skills, be confident delivering training and outreach. They will be able to manage conflicting demands with tight deadlines, be a key team player and committed to working with Carers and volunteers. 

They will have excellent IT skills and be able to adapt to providing services both face to face and via virtual platforms, whilst maintaining a consistent service for Carers.

Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce. 

To apply: 

Please submit a cv and a comprehensive cover letter detailing how your experience, skills, and qualifications align with the requirements of the role as set out in the person specification 

Closing date for applications: Please note we will be interviewing candidates as suitable applications come in and therefore reserve the right to close this vacancy before the stated closing date. We encourage applications as soon as possible. 

This is an exciting opportunity to develop Momentum’s corporate partnerships 
programme at a time of ambition and growth for the charity. Working as part of the 
corporate partnerships team, you will develop and deliver a focused approach to 
corporate fundraising, building long-term partnerships that generate sustainable income 
and create meaningful opportunities for companies and their employees to support our 
work.

This is a hands-on role combining new business development with the stewardship and 
growth of existing partnerships. You will identify and secure new opportunities, create 
compelling and tailored partnership propositions, and build strong relationships with 
corporate supporters at every stage of their journey with Momentum.

The role will suit a proactive and commercially aware relationship-builder who can think 
strategically, work independently and turn opportunities into action. You will work closely 
with colleagues across the charity to develop creative partnerships, deliver agreed activity 
and help corporate supporters understand the difference their support makes.

Hours: 21 hours per week. All hours to be worked between 9 – 5 Monday – Friday. We will consider full days or shorter days to meet personal commitments. 

Contract: Permanent

Responsible to:  Information & Advice Manager

Location: White House Community Centre, Hampton and at community locations / homes across the London Borough of Richmond upon Thames. Some home working is also possible in line with Hybrid Working Policy.

Salary: £30 – 32,000 FTE DOE plus 5% pension contribution pension contribution. Employee Assistance Program (EAP), Blue Light card and Age UK discount schemes.

Work as part of a team giving great support to local older people

Age UK Richmond upon Thames is a local independent charity supporting older people across the London Borough of Richmond upon Thames. We provide a wide range of useful and well utilised local services in Richmond upon Thames designed to improve wellbeing and enhance independence – including information & advice; a wide range of social & wellbeing centres and sessions; support after hospital discharge; digital skills development; Dementia Friendly Richmond; mental health peer support and home services such as handyperson, housekeeping and gardening. Partnership is a core part of our work – we work in close collaboration with other voluntary sector partners and wider organisations to maximise our impact and reach. Our friendly and committed team of 50 staff and 100+ volunteers support over 4,000 local older people each year.

Our Information & Advice service is a central part of our organisation. Our small team of staff supported by excellent volunteers provide free and confidential Information & Advice to older people across the borough on a range of topics. The main area of support is to claim welfare benefits and other forms of financial support – but also includes a range of other topics such as accessing care & support; independent living; sorting out paperwork and housing. 

We currently have an excellent opportunity for a Welfare Benefits Advisor to join the team.  The role will include:

· Providing welfare benefits & financial advice, including advising older people on the financial support available, making applications on their behalf and following through applications to result.

· Providing Information & Advice on other topics older people require support with.

· Providing support via home visits, over the phone and in community settings.

We are looking for:

- Experience of giving information & advice.

- Experience of welfare benefits advice work and completing benefit forms.

- Good understanding of the welfare benefits system for older people.

Access to a car is required.

Click on apply to be taken to our website for full information, and how to apply. We are interviewing as suitable applications are received. 

Rural Media is a Herefordshire-based charity and production company that empowers rural young people and underserved communities to find their voice, develop their creative talent and use digital creativity to drive social change. Through our proven creative participation model, developed and refined over three decades, we support early-career creative talent, young rural people and underserved groups to gain the skills, confidence, and platforms for personal growth and societal change.

Over the next three years, Rural Media Charity will focus on two interconnected strategic priorities:

• Youth Voice & Social Change – Supporting young rural people to drive social change through digital creativity, challenging stereotypes, influencing policy, and becoming leaders and changemakers in their communities
• Early-Career Artists/Creatives & Digital Platforms – Supporting early-career creatives from rural, regional and underserved communities to develop their practice, thrive on digital platforms, and build professional creative careers

Rural Media is looking for an ambitious Strategic Partnerships Manager to build a brand-new corporate partnerships function from the ground up. This is a rare opportunity to shape a role from scratch, backed by our CEO/Creative Director and a Strategic Partnerships Consultant, generating a six-figure income stream that will directly fuel our work with rural young people and underserved communities.

Working closely with our Development Director, Head of Youth Programmes and Head of Production, you'll identify, secure and grow partnerships with businesses who share our commitment to rural equality and youth opportunity — turning first conversations into lasting, mutually valuable relationships with a particular focus on supporting young people not in education, employment or training into real opportunities in the creative sector.

This is a varied role combining prospecting, pitching, negotiation, stewardship and ambassadorial work – whether that's crafting a partnership proposition, presenting to a board, or reporting back to a corporate supporter on the impact of their support.

We're looking for someone who is:

• A proven relationship-builder with a track record of generating income, sponsorship or partnership value.

• Confident engaging and influencing senior stakeholders, including at director and board level.

• Skilled at developing compelling proposals, pitches and cases for support.

• Comfortable managing a varied pipeline from first contact through to signed agreement.

• Excited about widening opportunity for young people and underrepresented communities through corporate partnership.

At Rural Media, you'll join a friendly, ambitious team committed to using creativity to change lives and widen access to careers in the screen industries. If you'd like to help build a new income stream that transforms young lives, we'd love to hear from you.

To apply:

• Visit our website

• Deadline for applications: 9am 10th October

• Start date: Mid-late November

We are committed to equality, diversity, and inclusion, and welcome applications from all backgrounds regardless of race, ethnicity, gender, age, disability, sexual orientation, religion, or socioeconomic background. We particularly encourage applications from underrepresented groups. If you require any reasonable adjustments during the application or interview process — such as accessible formats, extra time, or alternative ways to communicate — please contact Mel and she will be happy to accommodate you.

Ready to use your problem-solving skills to transform lives across Swindon? Whether you are an experienced adviser, a driven career-changer looking for a fresh challenge or you are looking for your first start in your career pathway in the voluntary sector, we want to hear from you.

Our team is expanding, we are looking for two Financial Wellbeing Advisers to champion financial wellbeing in our community.

What You’ll Be Doing

• Delivering practical, outcome-focused advice on a range of financial wellbeing and resilience topics, including, debt, income maximisation, budgeting and energy efficiency advice, to support residents navigating cost-of-living challenges.
• Empowering people via 1-to-1 appointments, phone channels, home visits, and interactive group education sessions in schools, colleges and the community.
• Championing financial inclusion across Swindon by helping to build and maintain community partnerships and spotlighting unfair social issues through national campaigns.
• Gaining industry-recognised qualifications and training, including the City & Guilds NEA Level 3 Energy Awareness and the Citizens Advice Adviser Training programme.

Who we’re Looking For

• Advisers & Career-Changers: Backgrounds in advice work, benefits, debt, customer-facing roles, or community engagement looking to make an immediate difference

Or

• Driven Career Starters: Enthusiastic, fast learners with strong digital skills, a positive "can-do" mindset, and a genuine passion for helping others build financial security
• Resilient Communicators: Strong listening and questioning skills to guide people through emotional or high-pressure situations with care, respect and confidentiality.
• Self-motivation: Outstanding organisational skills to manage active casework and work independently in dynamic settings.
• Local Mobility: Willingness to travel across the Swindon borough for outreach and client home visits. A driving licence or access to a vehicle is not required, as the local public transport network provides complete coverage.

Why Join us?

Competitive Salary: £25,012 - £27,012, based on your experience

Work-Life Balance: 37 hours per week, with a flexible hybrid model combining office, outreach, and potential for some home working once you're independently thriving.

Generous Leave: 25 days annual leave plus Bank Holidays, and 3 discretionary days between Christmas and New Year; that's 36 days a year!!

Future Security: 5% employer contribution to a workplace pension scheme.

Ongoing training and growth: A commitment to Continuous Professional Development and access to the Citizens Advice national Adviser training programme.

Wellbeing first: An Employee Assistance Programme (24/7 helpline, legal advice) and Mental Health & Wellbeing Support through Telus Health, unlocking exclusive perks and savings on cinema tickets, gift cards, and cashback. You will also qualify for a Blue Light Card.

Application Deadline: Monday 5th October 2026 at 12pm.

Interview Dates: 12th & 13th October 2026.

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We provide excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. 

The Deputy Fitness Centre Manager is a role that is largely based on site (80:20 split) and the post holder will work a minimum of 14 hours per week at front of house, leading delivery. Shift patterns and start times will be dependent on the needs of the business. This will mean occasions when late, early and weekend work will be required. Shift location will vary between our sites. Provided staffing needs are met, the role holder will be able to work from home one day per week. They will utilise customer feedback and insight on our target market, to optimise our service.

The Deputy Fitness Centre Manager is responsible for maximising the number of students using TeamUCL Gyms and ensuring all members have an excellent user experience. They have oversight for the holistic member journey including promotion, joining, induction and retention. Ensuring both the digital and in-person experience exceeds member expectations. They will have autonomy to be agile and responsive to member needs, adapting the customer journey to the changing needs.

Location: Central London, hybrid (1 dayper week on site)
Contract: Temporary, until February 2027
Hours: Part-time, 21 to 28 hours per week
Pay: £26.68 per hour (+ £3.22 holiday pay)
Start Date: ASAP

Prospectus is delighted to be supporting our client, an international children's charity, in the search for a temporary Celebrity and PR Manager.

This role provides a exciting opportunity for an experienced manager to make an immediate and meaningful difference with a well known, impactful organisation.

Key Responsibilities:

• Lead the development and delivery of celebrity, influencer and ambassador engagement strategies that support organisational priorities, campaigns and fundraising objectives.
• Build, manage and strengthen relationships with high-profile supporters, influencers and key ambassadors, including the organisation’s Royal Patron.
• Identify and secure new celebrity and influencer partnerships that align with the charity’s values and help expand its reach and impact.
• Develop and execute celebrity-led PR campaigns that drive awareness, engagement and support for the organisation’s work.
• Work closely with media contacts, including entertainment, showbiz and Royal correspondents, to secure high-profile coverage across national and international media.
• Create compelling storytelling opportunities that showcase the charity’s programmes, campaigns and impact through celebrity and influencer advocacy.
• Provide expert advice and guidance to internal stakeholders on celebrity engagement, reputation management and partnership opportunities.
• Collaborate with fundraising, campaigning, communications and content teams to ensure celebrity activity is strategically integrated across the organisation.
• Manage supporter and ambassador participation in events, media opportunities, campaigns and overseas visits where appropriate.
• Monitor, evaluate and report on the effectiveness of celebrity and PR activity, using insights to inform future strategy and maximise impact.
• Ensure all celebrity, influencer and media engagement is delivered in line with safeguarding, brand, reputational and organisational standards.
• Stay informed of developments across the media, entertainment and influencer landscape to identify emerging opportunities and trends.

Key Requirements:

• Recent, relevant experience in a similar role, with a firm understanding of partnership relationships.
• High level of organisation and attention to detail, with the ability to manage competing priorities and deadlines.
• Excellent interpersonal and communication skills, with the confidence to build strong stakeholder relationships.
• Collaborative and proactive approach, with the capability to work both independently and in a team.

CVs will be reviewed on a rolling basis so if you're interested, please apply ASAP with your CV in Word format.

At Prospectus, we believe recruitment should be human-led and we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. While AI may be used to support our administrative process, all applications are reviewed by people and all hiring decisions are made by experienced recruiters.

About the role

As a Macmillan Money and More caseworker, you’ll be delivering high quality, holistic and efficient advice to people affected by cancer across welfare benefits, employment, debt prevention and related areas. The role combines high volume casework with early intervention advice and signposting so that clients receive the right support at the right time. Advisors will work across multiple channels, providing accurate information, practical assistance and seamless referrals into specialist support where required. The role will include face-to-face appointments across East and West Sussex where necessary. 

What you’ll bring 

You are an empathetic communicator who explains complex information simply.  As a resourceful and adaptable caseworker, you’ll effectively manage a caseload and be focussed on achieving great outcomes for people at a vulnerable time in their lives.  You must be a team player, open to feedback and keen to learn quickly.  Specialist welfare benefit experience is an advantage, but full support and training is available for candidates who can demonstrate they will be able to move through training at pace.

DBS required for this role.

How to apply

You will need to fill in an application form, addressing the person specification.   We reserve the right to close the advert early so don’t wait, apply now so you become part of our growing team.

Role Purpose:

As a Senior Debt Adviser, you will work with, support, assist and represent vulnerable people of all ages and abilities to improve their financial situation and wellbeing. You will assess people’s circumstances and advise them accordingly. This will involve offering support and advice in income maximisation, financial capability, energy comparison, welfare benefit and specialist debt advice.

You will work with, support, and represent people of all ages and abilities, many of whom will be experiencing circumstances that make them vulnerable.

The role will involve delivering support and casework with a multi-channel approach. Some outreach visits may also be required.

 

Key Responsibilities:

· Working with and supporting vulnerable people of all ages and abilities to try to maximise their income and improve their financial circumstances and wellbeing. You will establish a relationship based on trust to ensure you provide the necessary support and assistance;

· Providing technical supervision to support the Debt Advice team in their roles to ensure the service is accurate, effective and tailored to the individuals’ circumstances.

· Actively seek ways of assisting the Management Team in the management of the Debt Advice service. This includes contributing to thinking about development of systems, services and staff.

· To conduct monthly case reviews of the Auriga Assist Debt Team in line with established quality standards and provide feedback with team members.

· To be the first point of contact for the Auriga Assist Debt Team on complex issues.

· Develop and manage interviews with clients using sensitive listening and questioning skills to allow clients to explain their problem(s);

· Complete an initial assessment of a client’s needs to identify areas where support is required and plan next steps/ provide support throughout the process;

· Helping people to maximise their income, provide guidance on budgeting, provide unbiased and holistic advice and guidance on how to deal with problem debt, liaising and negotiating with third parties, including statutory and non-statutory organisations as required;

· Acting on behalf of the client wherever necessary to facilitate debt relief options to include form filling, drafting, or writing letters and telephoning, supporting clients to plan, implement, and review action and provide continuing support to clients where necessary, including assistance with disputes and complaints;

· Enabling clients to act on their own behalf and empower them to set their own priorities

· Actively encourage engagement from clients referred through to the service from both internal and external sources;

· To carry a caseload of enquiries requiring detailed ongoing casework. To maintain accurate and appropriate records relating to each case, recording all activity, interventions and outcomes within the case record whilst ensuring that correct procedures are followed, to ensure quality standards are met;

· Manage your own workload, administration, and diary commitments;

· To ensure a high-quality service to customers including, but not limited to, face to face, telephone, written and emails;

· Collaborate with colleagues, stakeholders and health and social care professionals to evaluate caseload needs and the progress that has been made;

· To keep up to date and share knowledge with the team on legislation, case law, policies and procedures and undertake appropriate training as and when required;

· Able to proactively identify own training and development needs and those of others;

· Ability to work within and adhere to organisational policies and procedures and ensure work meets internal and external SLAs;

· Perform other duties commensurate with the post as required.

Requirements:

· Educated to GCSE level (or equivalent by experience);

· At least 2 years’ experience in the advice sector;

· A good working knowledge of welfare benefits and charitable trust funds; and basic knowledge of services provided by the NHS and social care services

We are looking for three Benefits & Income Maximisation Advisers to join our newly created Income Maximisation team. These vacancies are an opportunity to make a meaningful difference by supporting RBL beneficiaries facing financial hardship, helping them access the benefits, grants and financial assistance they are entitled to.

This role will see you provide high quality telephone and digital advice and guidance, empowering our beneficiaries to maximise their income, planning and manage budgets, and make informed decisions about their future.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

As a Benefits & Income Maximisation Adviser, you will manage a varied caseload, providing expert advice across the full range of welfare benefits and financial support available. You will work closely with beneficiaries to identify opportunities to increase income, reduce financial pressures and access additional sources of assistance. You will stay informed about changes to welfare legislation, benefit systems and financial support schemes, ensuring your advice remains accurate, relevant and impactful.

Reporting to our new Income Maximisation Manager, key responsibilities will include:

- Provide comprehensive welfare benefits advice and support to beneficiaries experiencing financial difficulties
- Complete benefit entitlement checks and calculations, identifying opportunities to maximise income
- Advise on available grants, discretionary support and financial assistance from government bodies, local authorities, energy providers and charitable organisations
- Support beneficiaries with benefit applications, form completion and signposting to appropriate services
- Produce detailed written advice and maintain accurate case records using case management systems
- Carry out budgeting and income maximisation assessments
- Build and maintain effective relationships with internal RBL support services, partner agencies, charities and statutory organisations

You will have proven experience of providing welfare benefits advice and have an in depth knowledge of the UK benefits system, including experience in conducting benefits checks, calculations and budgeting assessments. You will have excellent communication skills, a client focused approach and the ability to build trust with people facing challenging circumstances.

These are truly rewarding opportunities where you can use your expertise to help people navigate financial challenges and improve their quality of life. You will join a supportive and collaborative UK wide, Benefits, Debt and Money Advice Service that is committed to delivering exceptional advice and making a genuine difference every day.

You will be contracted to your home address, and you will perform most of your work remotely there, with occasional travel (incl. for team meetings and training).

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

Interview Dates: virtual interviews week commencing 12th October

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the roles. Interested candidates are encouraged to apply as soon as possible.

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Somerset House Christmas pop-upshop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. 

Your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

We’re looking for someone friendly and personable, who can work well as part of a team and is proficient using Microsoft Office application and other systems used.

Apply to be part of our team and be the change you want to see in society

How to Apply 

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset 

Any applications submitted without a supporting statement will not be considered

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Make a difference every day by helping a growing autism charity deliver the very best support for autistic people and their families.

Space4Autism is looking for an experienced, organised and people-focused Business & Operations Manager to help drive our organisation forward and ensure everything behind the scenes runs effectively.

Space4Autism has been a lifeline for autistic individuals and their families across Cheshire East since 2005. What started as a parent-founded, volunteer-run charity has grown into an organisation delivering over 4,000 activities a year - social clubs for children and young people, parent and carer support, services for autistic adults, an autism-friendly community café, a charity shop offering work experience for autistic adults, training and workshops, and space for private hire. Everything we do is guided by one simple promise: we listen, we help, we care. 

Now, as we grow, we need someone who can help us grow well - a Business & Operations Manager who will work hand-in-hand with our CEO to keep the organisation running smoothly, sustainably, and with the same care we bring to every family we support. 

The opportunity…

This is a hands-on senior leadership role for a pragmatic, confident operator who's just as comfortable in a budget spreadsheet as they are supporting a team, and who genuinely wants their work to change lives. You'll be a trusted partner to the CEO, taking ownership of the day-to-day so that strategy turns into action - across business planning, finance, funding, people, operations, and governance.

You'll report directly to the CEO and line manage the whole Space4Autism team, giving you real influence over how the charity runs and grows.

What you'll be doing…

Business planning & strategy: help shape, implement, and monitor our business plan, turn strategic goals into clear action plans, and keep leadership priorities, projects, and timelines on track. You'll attend Trustee Board meetings and bring your insight, challenges, and ideas to the table.

Budgets & finance: support budget planning, monitoring, and reporting, and keep a close eye on spend so we stay financially sustainable, working alongside our finance team and external accountants.

Funding & income: help drive our funding strategy and income diversification, track grant requirements and deadlines, and coordinate funding applications and stakeholder communications.

Operations: own the smooth running of the organisation day to day: improving systems and processes, spotting operational risks before they become problems, and supporting governance and compliance.

People Management & Leadership: line manage the whole team, lead on recruitment, and support onboarding, performance, and development, building a working culture that's positive, collaborative, and accountable.

Policy & governance: develop and maintain our policies and procedures, keeping us compliant with legislation and best practice, and supporting our wider governance and compliance reporting.

What we're looking for…

· Strong business management and operational leadership experience

· Proven financial and budget management capability

· Experience managing people, teams, and organisational processes

· Sound knowledge of governance and compliance, including regulatory frameworks, safeguarding, and best practice

· Somebody who is able to occasionally attend off-site fundraisers and other events outside of core working hours

· A track record of supporting organisational growth — scaling services, managing change, building capacity

· A confident, pragmatic decision maker with sharp problem-solving skills

· Excellent organisational skills and the ability to juggle competing priorities

· A hands-on style that works both strategically and operationally

· Strong communication and stakeholder management skills

It would also be great if you have…

· Experience building strategic relationships and partnerships

· A background in the charity, healthcare, or NHS sectors

· Knowledge of charity governance, safeguarding, or regulatory frameworks

· An understanding of autism services or neurodiversity-informed practice

· Experience working in a growing organisation or service environment

You'll fit right in if you're…

Proactive and solutions-focused, calm under pressure, a collaborative leader with a strong sense of accountability and integrity and genuinely passionate about improving outcomes for autistic individuals and their families.

What you’ll get in return…

 

· Salary of £38,000 - £42,000 DOE

· Enrollment into employee pension scheme

· 31 days holidays including bank holidays

· Wellbeing social days

· Charity discount scheme

Ready to apply? Here’s what you need to know…

 

Please submit your most up to date CV via this advert. It is highly desirable that you also attach a cover letter to highlight your relevant experience and motivations for wanting to join Space4Autism.

Suitable candidates will be contacted for an initial telephone discussion prior to final shortlisting. Those shortlisted will be invited to attend a competency-based interview where you will also be tasked with preparing a short presentation.

If you are successful in the competency-based interview, you will be invited to attend a final meeting with the CEO to ensure you align and to answer any questions you may have about the role and the charity.

We are anticipating a high volume of applications for this role and while we will endeavor to respond to all applications, if you have not been contacted prior to the closing date, please assume you have not been successful on this occasion.

Disability Confident Employer

Space4Autism is proud to be a Disability Confident Employer (reg no. DCS021234). We guarantee an interview to any disabled applicant who meets the essential criteria for this role, as set out in the job specification.

If you'd like to apply under this scheme, please let us know by stating this clearly on your CV / covering letter and telling us that you wish to be considered under the Disability Confident scheme. You're welcome to share as much or as little detail about your disability as you're comfortable with, we only need enough information to confirm you meet the criteria.

If you're invited to interview, please also let us know of any reasonable adjustments you'd need to take part. For example, accessible interview arrangements, extra time, alternative formats for materials, or a different interview format. You can tell us this at the same time as applying, or at any point once you've been invited, and it won't affect your application in any way.

#BusinessandOperationsManager

#BusinessandOperations

#OperationsManager

This is a fixed term contract of 3 months, for 21 hours per week. 

The Supported Housing Service Manager is responsible for leading and managing supported housing services, ensuring high-quality, safe, and person-centred support for residents with diverse needs, including mental health, young people, and LGBTQ+ individuals.

Key aspects of the role include:

• Providing both strategic oversight and operational management to ensure services are compliant, effective, and aligned with organisational objectives and contractual requirements.
• Embedding trauma-informed and psychologically informed approaches across services, enabling residents to develop independence, improve wellbeing, and achieve goals in employment, training, education, and life skills.
• Leading service performance, development, and growth while maintaining strong relationships with commissioners, landlords, and other stakeholders.
• Ensuring financial sustainability, regulatory compliance, and delivery of positive outcomes for residents.

The Services

Service 1 - Mental health supported housing service: Adults living with moderate to severe mental health conditions, many of whom have experienced trauma, social exclusion, homelessness, substance misuse or other complex needs. Some residents may present with behaviours associated with their mental health, including heightened anxiety, emotional dysregulation, suicidal ideation, self-neglect or periods of crisis. The successful candidate must be comfortable working within these settings. 

Service 2 - LGBTQ+ supported housing service. We provide both shared and self-contained accommodation, commissioned by LB Haringey, offering housing and tailored support to LGBTQI+ adults aged 25 and over.
This service supports individuals who may face challenges within mainstream homelessness provision due to their sexual orientation or gender identity, as well as those who have expressed a preference to live within an LGBTQI+-specific environment.

Our Organisation

Causeway is a London living wage employer, with a competitive pension scheme. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us.