Business administrator jobs

Job Title: Supporter Care Officer

Responsible to: Individual Giving Manager

Salary: £28,000 - £32,000

Location: USPG, 5 Trinity Street, London, SE1 1DB
 

Hours of work: Full time - 35 hours per week

The package also includes

· 8% employer contribution to a pension

· 25 days annual leave, plus bank holidays and additional discretionary leave during Christmas.

· Season Ticket Loan

USPG is the Anglican mission agency that partners churches and communities worldwide

in God’s mission to enliven faith, strengthen relationships, unlock potential and champion

justice.

You can find out more about our work by visiting our website.

The Job

Reporting to the Individual Giving Manager, the Supporter Care Officer role sits within the Communications, Engagement and Fundraising team. USPG is looking for someone with excellent communication skills and enthusiasm to join our small but growing fundraising team.  The post holder will be the first port of call for all incoming communications and will work closely with the Individual Giving Manager to ensure that our supporters feel valued. The role is also responsible for maintaining the data and developing supporter care processes. 

You

You are highly organised, enthusiastic and flexible with a passion for delivering an excellent supporter experience. The ideal candidate will have experience in customer service, data handling and administration. They will be comfortable working in a fast-paced environment, with a flexible, can-do attitude. The role holder will be used to co-ordinating a varied workload, working in close collaboration with colleagues and delivering to deadlines. They will have excellent IT skills and experience of working with databases.

How to apply

Please complete the application form and equal opportunities form.

If you would like to discuss the role, please feel free to contact Natasha.

Closing Date: 20th July 2025

Interview Dates: Rolling Interviews

We're looking for a kind, compassionate and resilient Team Leader to join our homelessness & complex needs service in Kensington & Chelsea.

£31,534.00 per annum, working 40 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The post holder will be fully involved in all aspects of the day to day management of their designated service, including line managing the relevant front line staff.

You will lead in carrying out supervisions, case work management and working with the team to achieve service objectives.

You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.

9 - 5pm working Monday & Friday. Occasional asked to work weekend to ensure service needs are supported.

What you'll do:

- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service

- Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication

- Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans

- Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly

- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch

- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer

- Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations

- Deliver an out of hours on-call service for region, where required

- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of service , as appropriate

For the full list please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

- Enjoys social interaction and the company of others, networks in local business community

- Approachable and open behaviour

- Prefers working as part of a group or team

- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

- Has a practical and logical mind and is naturally well organised

- Thrives on change and enjoys dynamic diverse environments

- Is confident with high levels of self-esteem

- Is respectful, articulate and sensitive in style of communication

- Is passionate and enthusiastic about his/her career and job experiences

- Is motivated towards excellence and improvement of personal performance with a can do attitude

What you'll bring:

Essential:

- Educated to degree level or equivalent

Desirable:

- Other relevant professional memberships and/or specialist qualifications are desirable

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

This is a key role within Learning and Work Institute, with responsibility for delivering high quality research, analysis and evaluation across learning, skills and employment.

Day to day duties:

• Design and deliver high quality research, analysis and evaluation, to time and budget. Researchers will work on a wide range of mixed methods research and evaluation projects across the learning, skills and employment sector.
• Manage small projects and lead on elements of large projects.
• Develop and implement appropriate research methodologies and methods, evaluation strategies and research tools. Projects generally include a mixture of quantitative and qualitative methods, such as semi-structured interviews, focus groups, evidence reviews, surveys, analysis of management information and secondary data analysis.
•  Develop and manage systems for gathering, recording, analysing and presenting data from a range of projects for maximum impact.
• Contribute to the production of high-quality research, policy and evaluation reports, interpreting evidence in a way that is accessible to a wide range of audiences.
• Disseminate research findings through written reports, media articles, blogs and presentations. Communicate the work of L&W through print and broadcast media. Represent L&W at events and external meetings. 
• Support income generation by contributing to the preparation of funding proposals and responses to tenders.
• Undertake project administration and coordination tasks related to research activity.
• Supervise interns, associates and temporary staff, as required, including possible line management responsibility for research interns.

About you

The ideal candidate will bring strong knowledge and experience of a range of social research methods and an interest in the policy context for learning, skills and employment.

Essential criteria:

• Relevant degree, equivalent qualification(s) or evidence of equivalent experience.
• Understanding and application of a range of research, analysis and evaluation methodologies and methods.
• Ability to develop and use appropriate methods and tools to support high quality research.
• Excellent organisational and planning skills, that ensure work is effectively prioritised to meet deadlines.
• Strong track record of organising, co-ordinating and managing a range of activities against competing deadlines and priorities.
• Ability to work, unsupervised, under own initiative with a proactive approach to problem solving.
• Well-developed communication and interpersonal skills with the ability to engage a range of audiences, stakeholders, funders and partners.
• Ability to write for and speak to a range of audiences to ensure impact.

Desirable Criteria:

• Ability to use a range of quantitative research methods with minimal guidance, such as survey design and analysis, data management, summary and descriptive statistics and the use of software for data analysis and visualisation (e.g. Excel, SPSS, Stata, R.
• Understanding of learning, skills and/or employment policy and/or practice across England and/or Wales.

A full job description and person specification is available on our website.

Benefits

Salary of £25,780 - £34,910, depending on experience and location

- 31 days' holiday increasing to 33 days after 5 years’ service, of which 3 are shutdown days in addition to public holidays.

- Generous company pension scheme with 8% employer contribution

- Group Life Assurance 3*salary

- Hybrid working (with 40%-60% of your time in the office)

- Flexible working practices

- Employee Development Scheme

- Retailer Discounts

- Enhanced occupational maternity, adoption, paternity and shared parental pay

- Enhanced occupational sick pay

- Eye care scheme

- Employee Assistance & Wellbeing Programme

- Silver award in Investors in People

How to apply

To apply, please upload your CV and a short supporting statement answering the 4 questions below (no more than 250 words per question please) and a cover letter.

1. Please tell us what attracted you to the researcher role at Learning and Work Institute. When answering this question, explain why you are interested in L&W in particular, and the attributes you bring to this specific role and the organisation.
2. Please outline your key research and analytical skills and capabilities, providing examples of how you have used them. When answering this question, explain how your skills and capabilities meet the job description and person specification. Examples should be detailed and include key considerations that you took into account when applying your skills and capabilities.
3. Please describe a time that you had to work as part of a team to deliver a project, and your role in delivering the project. When answering this question, explain the aspects of the project that you had responsibility for, how this related to the wider project and the steps you took to ensure there was effective teamwork and the project was successfully completed. Consider the key aspects to effective teamwork, and how these are demonstrated by your example.
4. Please tell us about a time you managed/coordinated a project or piece of work. How did you ensure that it was completed to time and quality expectations? When answering this question, explain the steps you took when managing/coordinating the project or piece of work, how you planned and prioritised tasks and the time required to complete them, and the outcome you achieved by doing this successfully.

Applications will only be considered when submitted with a CV and Cover letter

The closing date for applications is: 25th July 2025

Should you require any adjustments to participate in this recruitment process, please make this clear when you apply.

L&W is passionate about equality and diversity, it drives our organisational values and mission, and we are particularly keen to receive applications from all under-represented groups in society.

The Association for Cultural Enterprises (AfCE) supports over 500 member organisations across the UK and internationally, helping the cultural sector generate earned income through commercial activity. As an Arts Council England-funded organisation, AfCE delivers sector-leading training, benchmarking, data-led insights, events, and advocacy to drive financial resilience in arts, heritage, and culture.

AfCE runs a year-round programme of live training events around the UK and Europe, as well as its signature annual Cultural Enterprises Conference and Trade Show. We have ambitions to grow attendance at these events, as well as growing our membership.

The Association is a charitable organisation, which also has a trading company, Cultural Enterprises (Trading) Limited (CET).

We are looking for a new Finance Manager to join a small, friendly, and ambitious team, to review the day-to-day processes and policies and identify opportunities to improve reporting  and make operational efficiencies. The Association is growing, so now is an exciting time to join our team and work with our members across the cultural sector.

Job Summary

The purpose of this role is to provide sound financial management for the Association and CET through:

• Statutory financial reporting in line with Charity SORP/UK GAAP, including annual returns to Companies House and the Charity Commission

• Management accounting, reporting and analysis to funders, management, staff, and Trustees/Directors

• Preparation and maintenance of budgets, forecasts and plans, including cashflows and project budgets

• Supervision and control of day-to-day accounting transactions, including oversight of the finance aspects of the Apprentice role

• Oversight and implementation of robust financial systems, policies, and procedures

• Responsible for financial queries, working with the Apprentice as first point of contact for external contacts
   

Main Duties

• Supervise day-to-day accounting operations and ensure accurate financial record keeping, including coding, allocations, reconciliations, and tax accounting

• Oversee invoice generation and debt recovery processes

• Process payments and staff expenses for authorisation

• Produce regular management accounts on an accruals basis, providing interpretation and advice to the Executive Team, Finance & Risk Committee, Trustees/Directors, and funders

• Lead on budget preparation and forecasting, including project-specific budgets; monitor and reforecast as needed

• Prepare statutory accounts in compliance with charity SORP and liaise with external auditors and the Treasurer

• Manage contracts with financial services providers, including bookkeepers, auditors, banks, and investment managers

• Attend AfCE and CET Board meetings

• Fulfil company secretarial duties, including:

  • Filing confirmation statements and annual accounts for ACE and CET with Companies House and Charity Commission

  • Filing changes in Trustees/Directors

• Complete Arts Council England (ACE) returns, including provision of financial information for quarterly payment processes when required

• Negotiate and implement insurance policies including:

  • General insurance

  • Cyber security

  • Life assurance

  • Staff sickness policy

  • Trustees’ liability

  • Conference insurance

• Oversee monthly payroll, including statutory payments to HMRC and pension providers, and liaise with bookkeepers for payroll updates or changes

• Review VAT returns for accuracy before submission to HMRC
   

Note on External Bookkeepers
External bookkeepers currently provide support limited to payroll and VAT processing.

Person Specification

Personal Qualities

• Self-disciplined, organised, proactive and self-motivating

• Logical and methodical approach to finance and administration

• Trustworthy, honest, reliable and conscientious

• Confident, professional, and personable, able to communicate easily within a small team and with external stakeholders
   

Professional Competencies

Essential

• Professional accounting qualification such as ACA, ACCA, or CIMA

• Strong knowledge of charity SORP and charity finance regulations, including VAT and Gift Aid

• Experience with Xero or equivalent cloud-based accounting systems

• Strong reporting skills

• Team player with excellent interpersonal skills

• High level of accuracy and attention to detail

• Experience producing management accounts and supporting senior leadership and boards

• Ability to interpret financial data for non-financial colleagues
   

Desirable

• Experience working in a small charity or business

• Understanding of the cultural or charitable sector

• Experience of remote working
   

Benefits

• Unlimited holiday policy

• 5% employer pension contribution

• Life insurance

• Flexible working arrangements by agreement with the CEO

We are an inclusive, equal opportunity employer and value diversity. All employment is decided on the basis of experience, merit and organisational need.

Full-time: 32 hours per week over four or five days.

Hybrid working: remote with one in-person day per week (Wednesday) in East London office.

Annual leave: five weeks plus bank holidays and office closure between Christmas and New Year.

Employer pension contributions up to 5% of qualifying earnings.

Join our team at World Hepatitis Alliance, supporting the Director of Partnerships & Resources to build and manage a varied portfolio of partners to fund the ambitious programmes, campaigns and events we will deliver through our 2025-2030 Strategy.

The World Hepatitis Alliance is an international NGO, representing over 400 civil society and patient organisation members in over 120 countries. We are committed to eliminating viral hepatitis, a devastating disease that affects more than 300 million people and is now the second most deadly infectious disease in the world.

Our current partners are mostly global corporate funders, along with several private foundations, and most support is given through bespoke partnerships, sponsorship and grants. We have diversified the base of funding substantially, introduced new funding models, and identified new funding opportunities, including working with partners to respond to global donor or institutional funding.

We are looking for a confident relationship-building who thrives on identifying new opportunities and developing long-term partnerships to help build on this momentum.

Duties and key responsibilities:

• Together with the Director of Partnerships & Resources, you will support the implementation of the fundraising strategy, deliver activity plans and achieve income targets in line with organisational funding priorities.
• Maintain and develop relationships with some existing partners. 
• Proactively research and engage potential new partners and opportunities, which could include corporate partnerships, grant writing and sponsorship.
• Support on the delivery of sponsorship packages for campaigns and the World Hepatitis Summit – a bi-annual event hosted by the World Hepatitis Alliance.
• Support on the management of WHA’s annual corporate membership scheme
• Undertake your own projects such as the development of presentations, resources, newsletters or tools to support engagement with donors, working with programmes and communications colleagues, or support on wider organisational projects.
• Support the Director of Partnerships & Resources to deliver donor stewardship.
• Manage CRM database and provide administrative support across fundraising as needed.

General responsibilities:

• Uphold the values of the organisation and support and promote diversity and equality of opportunity in the workplace.
• Be flexible and carry out other associated duties as may arise, develop or be assigned in line with the broad remit of the post.
• Maintain and improve competencies through continuous professional development.
• Abide by organisational policies, codes of conduct and practice.
• Treat with confidentiality any personal, private or sensitive information about individual organisations and or partners or staff etc.

The World Hepatitis Alliance is a small team who work closely together to deliver a wide range of programmes, activities, campaigns and communications. There may be opportunities to support on projects led by other teams and plenty of scope to develop the fundraising and partnerships function within this role as the team grows.

About you:

We are looking for a confident fundraiser who thrives on developing new opportunities and is self-motivated and pro-active.

We would like you to have at least three years’ experience in fundraising with corporates and/or trusts and foundations, or have demonstrable transferable skills, particularly around networking/new business and writing proposals. We would also like you to demonstrate skills in delivering presentations, managing data or supporter journeys, and it would be ideal if you had experience of working in, or a personal interest in, global health or infectious diseases.

We are also looking for someone who can work under pressure to meet deadlines while also having an eye for detail and desire to maintain high standards. Someone who can work effectively both independently and as part of a team. We work quite flexibly, and sometimes with partners all over the world so there may be a call or two outside of working hours. There may also be the opportunity to travel occasionally.

Why join us?

You will be part of a small, driven and highly passionate team who are experts in what they do, and work with partners who are similarly committed to hepatitis elimination. We offer a flexible working environment, 32-hour working week, generous annual leave allowance and employer pension contributions up to 5% of qualifying earnings.

Are you looking to join an exciting organisation that is truly making a difference?  

The Jon Egging Trust are seeking a highly motivated individual with experience of working with young people, to plan and deliver inspiring teamwork, leadership and employability programmes in Dorset and Hampshire. The role involves liaising with school staff, local partners (including the Military and local businesses) and volunteers to ensure programmes meet the needs of our young people and is supported by the Regional Manager, Hampshire and Dorset. You will be joining a fantastically motivated and committed team of workers who are all passionate about improving the lives of young people through our specialist youth programmes.  

The successful candidate will be based from home with a requirement to travel to partner schools and business sites in and around Hampshire and Dorset. Fuel expenses are paid and travel time is included as part of working hours. Working with secondary schools to provide early support programmes, core delivery time is usually within the school working day and during school terms only. All other working hours can be managed with flexibility by the post holder to ensure that all administrative tasks are completed as required.  

Across the JET team we cultivate a culture of inclusion that respects individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better outcomes for our young people. We welcome applicants whatever your background and whatever your stage in life, so if you are returning to the workforce after a period away, or even seeking a change of pace, please get in touch. 

About the Jon Egging Trust (JET)  

At JET, we support vulnerable young people to get back on track and realise their potential; more than 30,000 young people right across the UK to date, and there’s so much more we can do. We’re an organisation that really values its people and we’re immensely proud that our team culture is based on caring and raising each other up.  

Our benefits package includes:  

• Flexible working  
• Enhanced annual leave 
• Homeworking allowance
• Occupational pension scheme 
• Occupational sickness scheme 
• Special paid leave provision 
• Enhanced family leave

The Jon Egging Trust is committed to providing a safe and positive environment for everyone involved in its services and activities. The Trust takes its extended moral and legal duty of care very seriously in relation to children, young people, staff and volunteers. We seek to ensure the safety and wellbeing of all children and to protect them from harm or abuse when they engage in any of our activities. JET expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment. 

To apply 

Please complete our online application form. 

The closing date is Monday 7th July at 23:30hrs.  

Formal Interviews to be held via Teams, plus an in-person session delivery at one of our partner schools in Hampshire and Dorset the week commencing Monday 14th July 2025, location to be confirmed.  

Please note:  

Due to our anonymised recruitment process, if your application is not shortlisted, we are unable to provide personalised feedback. 

To become an employee at JET, you must be able to provide evidence of your right to work in the UK and a satisfactory DBS check – enhanced with children's barred is required for this role. 

As part of our safer recruitment process, all candidates invited to a final interview will also be required to complete a confidential self-disclosure form, which allows any relevant information to be discussed in line with our safeguarding policy. 

Are you ready to take the next step in your career, supporting a vital service that makes a real difference every day?

The Support Fund Team Leader plays a vital role in the smooth and effective running of our Support Fund Team at the MND Association. This is a key position, responsible for assisting the Support Fund Manager, co-ordinating daily tasks for the team, and helping to deliver a high-quality service to people living with and affected by MND. It calls for strong leadership, a thoughtful and supportive approach, and confidence working with people, data, and processes in a busy and rewarding environment.

The MND Association has provided over £1.5 million in support so far this year to around 2,000 people with MND. Demand is increasing, this role will be crucial in helping achieve further impact!

Key Responsibilities:

• Co-ordinate the rota and operational duties of the Support Fund Team
• Provide the team with support and supervision on a day-to-day basis
• Deliver training to new staff and provide mentoring to existing team members
• Act as the first point of contact for complex queries and support cases
• Oversee the processing of support grant applications in line with organisational policies
• Ensure accurate, up-to-date records are maintained and administrative procedures followed
• Support the team to make best use of our CRM system and improve internal processes
• Collaborate with the Partnerships Team to build relationships with other charities and support agencies to identify opportunities for joint working to help drive innovation
• Monitor service delivery standards and take action to improve quality where needed
• Promote safety and wellbeing, addressing risks and safeguarding concerns as required
• Maintain confidentiality in line with data protection policy and organisational values

About You:

• Skilled at leading and motivating teams, with experience as a team leader
• Able to build effective relationships and communicate with sensitivity and tact
• Comfortable working in a fast-paced setting and meeting tight deadlines
• Experienced in using case management systems and working with data
• Confident in interpreting and presenting statistical information clearly
• Knowledgeable about safeguarding and data protection processes and how to apply them

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:
 

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office a minimum of 2 days per week, with the requirement to attend 3 days per week during the initial induction and training period, with flexibility to attend more regularly in line with business needs. We are open to part-time applications or job shares – please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Excellent team leader and people supervision skills with the ability to motivate staff
• Good relationship building skills and the ability to be tactful, diplomatic and sensitive to the needs of others
• Ability to respond quickly and effectively to changing needs, service requirements and to meet tight deadlines

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

Contract:12-month Fixed Term 

Salary:  £24,102 per annum pro-rata

Part-time: 18.75 hours per week

Working pattern: Flexible – to be discussed at interview. Home-based but must be able to work in the Sheffield office one day per week

Closing date: Tuesday 15th July 2025 at 11.30 pm

We are looking for an enthusiastic individual with a professional telephone manner to join us as Tele-Fundraising Intern. You will help promote Shelter and enhance our ability to retain our supporters. This is an exciting opportunity and you will play a key part in standing up to the housing emergency.

About the role

You will be the first point of contact for supporters seeking information about Shelter’s work, so will need excellent communication and administrative skills, a real interest in housing issues, as well as an understanding of how the Outbound Supporter Services Team impacts supporter retention. Your day to day work will include calling supporters to welcome them to the organisation and thank them for choosing to support us, undertaking quality control surveys and ensuring supporter data is accurate.

You will promote Shelter, raise awareness of housing and homelessness issues and enhance our ability to retain our supporters. You will respond to enquiries about Shelter’s work and action supporter requests. You will maintain accurate supporter records and liaise with other departments to ensure changes are actioned, as well as handling complaints about services and fundraising activity.

There will be on the job training, support and supervision. The successful candidate will have access to Shelter’s Employee Assistance Programme. We can also offer flexible hours, with some office working.

About you

The role is open to anyone who has have lived experience of disadvantage, such as homelessness, housing issues, the criminal justice system, mental ill-health, money and debt issues or other disadvantages. You will have good customer service skills and the ability to communicate effectively on the telephone. You will also need good attention to detail, the ability to capture data accurately and have an understanding of Microsoft Office applications.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About Shelter 

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

About the Team

The Outbound Supporter Services team is based in Sheffield, in the same office as our free national housing advice helpline. We do vital work engaging new and existing supporters and informing them about Shelter’s fight against social injustice. We are responsible for promoting Shelter’s work, raising awareness of housing and homelessness issues and enhancing the organisation’s ability to both recruit and retain supporters.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing, and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

The Pepys House Charity is seeking a dynamic and highly organised Project and Operations Manager to lead the delivery of a 12-month NLHF Resilience Project: “Samuel Pepys House: Home of an English Chronicler.” This is the first professional post at Pepys House — the only surviving property owned and occupied by the 17th century diarist Samuel Pepys. This is a unique opportunity to shape the strategic future of a rare Grade I listed heritage site and to help realise its vision as a resilient, inclusive, and sustainable heritage destination. 

As the Charity’s first professional staff member, you will be central to coordinating planning, activity delivery, community consultation, strategic governance, and future sustainability. This role is both operational and strategic, requiring initiative, diplomacy, and a deep commitment to inclusive heritage engagement. You will work closely with the Charity’s Chairman and Trustees, as well as key stakeholders from the Samuel Pepys Club, a membership organisation promoting the life and times of Samuel Pepys, and original owners of the building. The Club has a wide and diverse membership with deep knowledge about Samuel Pepys which will inform both the pilot programme of events and the sustainable vision for the future of Pepys House.

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The Supporter Relations Engagement Team is involved in the planning and development of programmes and projects that puts supporter engagement at the heart of everything do we do. They play a pivotal role in making Muslim Aid more data and insight driven in the way we fundraise and communicate with supporters. The team’s aim is to increase the depth and value of supporter relationships whilst also encouraging repeat giving and overall supporter retention through targeted engagement strategies.

Working within the Supporter Relations Engagement Team, you will develop a supporter centric approach to planning effective multi-channel, multi-product supporter journeys to grow loyalty, engagement, and income.  We are looking for someone with an audience and data insight driven approach to identify moments that matter and key touch points to improve the supporter experience. By doing this, you will ensure that each touchpoint across the supporter experience is engaging, effective and reflects Muslim Aids brand and values.

As a confident communicator you will help develop a culture based on understanding and interpreting supporter behaviours and motivations. Using this information, you will lead on mapping journeys and engagements across communications, campaigns and the fundraising portfolio to maximise a supporter’s lifetime value.

About the Role:

1. Create new innovative supporter journeys to increase engagement, loyalty and improve income generation.
2. Deliver improved supporter journeys and care strategies using insights, evidence and feedback.
3. Deliver exemplary Supporter care and stewardship that builds loyal and committed supporters through high quality personalised engagement. 
4. Collaborate with the Data Analysis team to manage supporter preferences ensuring best practice regarding data protection, data collection and to maximise cross sell opportunity.
5. Incorporate supporter care best practice and emerging approaches into activities so that the organisation remains positioned to effectively engage/manage donors.
6. Provide general administrative assistance in support of the smooth running of the Supporter Relations Department.

About You:

To be successful in this role, you will need:

1. Significant supporter/customer care skills obtained from the commercial or charity sectors.
2. Proven engagement developing internal relationships across a complex organisation – working with internal clients to develop and adapt briefs to improve supporter engagement.
3. Experience of working with Customer Relationship Management (CRM) software.
4. Experience of developing innovative and creative engagement programs for supporters/donors.
5. Good interpersonal and communication skills and ability to liaise effectively with people at various levels.
6. Good organisation, coordination and project management skills.

Why you should apply:

Join Muslim Aid and play a key role in strengthening supporter relationships and driving engagement. Using data-driven insights, you will develop multi-channel campaigns, enhance supporter journeys, and boost retention. If you’re a strategic thinker with a passion for engagement and communications, apply now to make a lasting impact!

Benefits you will enjoy working for us: 

• 25 days annual leave + 4 Privilege days
• Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV. 

Contracted Weekly Hours: 37.5. Monday to Friday 9am-5pm.

Contract type: 12 months

Salary: £25, 890.72 per year

Annual Leave:25 days annual leave plus 8 bank holidays per annum

Location:Based in Bournemouth, with extensive travel across BCP and the Dorset area. Hybrid working option for some of the time when not on visits.

International Care Network is a Christian charity whose aim is to help to rebuild the lives of refugees, asylum seekers and vulnerable migrants. We are looking for two experienced support workers to support individuals and families under all relevant Government resettlement schemes (predominantly Afghan, but not limited to), who have been resettled in Bournemouth, Christchurch, Poole and Dorset. The case load for one of these roles will be primarily, but not exclusively based in Dorset (primarily Weymouth, Dorchester and Sherborne) and so travel to these locations will be a significant element of the role. The caseload for the other role will be primarily based in BCP, but travel to Dorset will still be expected. You will need a valid UK driving licence, your own reliable vehicle and to be a confident driver for this role.

ICN provides benefits to staff including:

• Company pension scheme.
• Travel costs paid for at 45p per mile, not including travel to and from work.
• Staff welfare opportunities including socials and access to external clinical supervision.
• Training opportunities relevant to role.

ICN will seek to ensure that all existing and potential employees are given equal opportunities. We are committed to diversity and equality of opportunity in our employment policies and practices. Our aim is to promote diversity so that no employee or potential employee will be subject to unlawful or unfair discrimination because of gender, age, marital or civil partnership status, colour, race, nationality or other ethnic or national origin, disability, religion, sexual orientation, gender reassignment, pregnancy or maternity or membership or non-membership of a trade union or political beliefs. We will seek to ensure that no applicant for employment is disadvantaged by conditions or requirements which cannot be justified.

ICN take the safeguarding of service users, staff and volunteers very seriously, with a robust safeguarding policy and process in place. As part of this ICN are committed to developing a safe culture ensuring that all steps are taken to recruit staff and volunteers who are safe to work with our service users and staff, including requiring relevant DBS checks to be taken for roles working with children and/or vulnerable adults.

Fresh Futures is happy to announce a vacancy with an exciting opportunity to manage and grow a pipeline of existing and prospective corporate supporters, with an aim to shape meaningful collaborations that make a real difference.

Established over 50 years ago, Fresh Futures is a regional charity dedicated to supporting disadvantaged and vulnerable children, young people and their families. Our vision is for all children, young people and their families to have opportunities for a better life, now and in the future.

Hours of Work: This role is offered at 30 hours per week. However, we are open to discussing slightly reduced hours, flexible working patterns, or a job share arrangement for the right candidate(s). If you are interested in alternative working arrangements, please outline your ideal working pattern in your covering email when submitting your application

Contract: Permanent
Salary: £31,249.40 FTE (will be pro rata when hours confirmed)
Base: Brian Jackson House, Huddersfield, HD1 5JP

Closing Date: Sunday 27th July 2025 at 5:00pm

Interview Date: Thursday 31st July 2025

Purpose of the job

Why the job exists and overall responsibility

• Income generation through a diverse range of sources including but not limited to corporate and community fundraising and grants and trust applications
• Delivery of marketing and communications across the charity
• Line management of an officer with responsibility for fundraising and communication activities
• Budget management for projects and campaigns
• Internal and external event delivery
• Management and project delivery of discrete projects and fundraising campaigns
• Involvement in volunteering activities
• Contribute to delivery and development of the Fundraising and Engagement Strategy

Main Activities

Income Generation:

• Build multi-year corporate relationships that generate income and gifts in-kind by creating and maintaining an active pipeline
• Identify and cultivate opportunities for new partnerships and funding streams
• Manage a portfolio of partners and fundraisers, ensuring effective communication and stewardship
• Prepare and submit funding applications and reports in a timely manner
• Collaborate with internal teams to ensure project delivery and reporting
• Ensure the CRM system is updated regularly to reflect activities and report to KPIs set by the Head of Income and Engagement

Marketing and Communications:

• Contribute to the creation and delivery of key marketing materials across multiple channels and audiences
• Maintain accurate records of activity and performance, generating regular performance reports
• Work collaboratively cross team to ensure delivery of all elements relating to projects and campaigns across the charity
• Develop audience approach content for social media and disseminate in a timely manner, supporting all teams marketing needs
• Responsibility for development and updates to websites across Fresh Futures
• Explore new marketing channels and build external marketing partnerships offering in-kind support
• Write press releases and deliver media interviews representing the charity, as directed by the Head of Income and Engagement

Line Management:

• Manage an officer working within the income and engagement team to effectively deliver all aspects of their role
• Work closely with Managers to ensure they are receiving the support they need from the Income and Engagement team
• Plan team delivery alongside the other Income and Engagement Manager to manage work allocation and delivery effectively within the team

Budgets:

• Assist the Head of Income and Engagement with the preparation of budgets
• Responsible for the management of specific project or campaign budgets,
• ensuring costs are always monitored and income targets are met (where appropriate)

Internal and external event delivery:

• Support delivery of internal events, to budget and in a timely manner, including
• liaison with suppliers, and attendees
• Build partnerships and attend external events to represent Fresh Futures and raise awareness of the charity
• Support delivery of internal events, to budget and in a timely manner, including liaison with suppliers, speakers and attendees
• Oversee event budgets as directed by the Head of Income and Engagement

Volunteer delivery:

• Design and deliver presentations to third-sector organisations, businesses, and universities to showcase and promote Fresh Futures
• Work with the leadership team in supporting Fresh Futures’ vision for the future and create appropriate volunteering opportunities to support the vision and strategy moving forward

Discrete project and campaign delivery:

• Manage key fundraising projects or campaigns in a timely manner
• Oversee budgets and meet income targets, where appropriate
• Manage junior staff members or temp workers to deliver projects or campaigns effectively and within the designated timescale
• Develop and deliver fundraising campaigns or projects using appropriate project management tools, including but not limited to the CRM system

Strategy:

• Support the Head of Income and Engagement and the SLT in developing the
• strategic direction for the Income and Engagement team
• Work within the team to delivery the Income and Engagement Strategy
• Manage junior members of the team to deliver key aspects of the strategy as identified to sit within their remit

Knowledge, training and experience required

• Experience working within the voluntary sector generating income and running fundraising campaigns
• Experience of Canva, CRM systems, social media scheduling platforms useful
• Knowledge of a range of fundraising approaches and marketing techniques
• Experience working with a range of external partners including from the commercial sector

Key personal characteristics

• Flexible and reliable
• Team player
• Target driven
• Ability to work in a busy and fast paced environment independently

Join the Society of Analytical Psychology as Interim CEO

Location: London / Hybrid | Contract: 12 months (potential to become permanent)

Salary: £70,000-£75,000 FTE (day rate and a 3/4-day week considered)

Application Deadline: 18th July | First interview: TBC. Final interview: 1st August

Are you a visionary leader with a passion for organisational transformation? The Society of Analytical Psychology (SAP), a cornerstone of Jungian analysis in the UK, is seeking an Interim Chief Executive Officer to guide them through a pivotal period of strategic and operational evolution.

About the organisation:

The SAP is a leading professional body dedicated to advancing analytical psychology. They offer training, clinical services, and thought leadership through their journal and events. As a founder member of the British Psychoanalytic Council, they uphold the highest standards in psychotherapy and Jungian psychoanalysis.

As Interim CEO, you will:

• Guide and implement a renewed strategic vision for the Society.

• Lead strategic financial planning and operational delivery.
• Collaborate with Council, the Business Development Group, and faculty leads.
• Oversee a dedicated administrative team and ensure smooth day-to-day operations.

SAP are seeking a dynamic, emotionally intelligent leader with:

• Proven experience at CEO/COO/CFO level in a not-for-profit or membership organisation.
• Strong financial acumen and commercial insight.
• A track record of managing change and engaging diverse stakeholders.
• Exceptional interpersonal skills and a collaborative mindset.

Why Join?

This is a unique opportunity to lead a respected institution at a time of exciting change. You'll play a key role in shaping the future of analytical psychology in the UK, working with passionate professionals in a values-driven environment.

How to Apply:

Please send your CV and a response (max 800 words) to the following question:

Could you tell us about a time when you were brought into an organisation specifically to carry out a strategic or operational review? What were the main issues you uncovered, how did you go about the review process, and what did you learn from the experience—both about the organisation and your own leadership? (no more than 800 words)

Apply to: Senior Appointments at Charity People

For an informal conversation about the role or if you have further questions prior to applying, please contact Fabrice Yala at Charity People

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

We're Hiring: Play & Youth Work Lead | Doorstep Homeless Families Project

Location: North London
Salary: £28,000 - £33,000 per annum (pro rata)
Hours: 28 Hours per week - 20 hours face to face and 8 hours for admin

About Doorstep
Doorstep is a vibrant community organisation providing inclusive support services to children, young people, and families. Our offerings include creches, stay-and-play sessions, after-school and youth clubs, holiday programmes, adult workshops, and practical help such as laundry facilities and a weekly community bazaar.

Our mission is to help local families thrive — and we’re now looking for a Play & Youth Work Lead to join us in delivering this vision.

The Role:

As the Play & Youth Work Lead, you'll be at the heart of our children and youth services — designing and leading a dynamic, inclusive programme that supports the wellbeing, development, and empowerment of local young people and their families.

You’ll manage our play and youth team, run a variety of sessions and events, and work collaboratively with partners and the local community. This is an exciting opportunity for a passionate, experienced practitioner to make a real difference in young lives.

Key Responsibilities

• Lead engaging, inclusive sessions across age groups (under 4s to 18s) including after-school clubs and youth programmes.
• Develop and deliver creative, youth-led programmes including play, learning, leadership, and personal development activities.
• Coordinate and support a team of staff, sessional workers, and volunteers.
• Act as Deputy Designated Safeguarding Lead, ensuring a safe environment for all.
• Develop strategic partnerships and represent Doorstep in the wider community.
• Monitor outcomes, manage budgets, and produce reports for trustees.
• Promote youth voice and participation across our programmes and beyond.

What We’re Looking For:

Essential:

• Minimum Level 3 qualification in Youth Work or related field
• 3+ years’ experience working with children and young people
• Strong safeguarding knowledge and ability to lead a team
• Experience designing and delivering inclusive play/youth programmes
• Passionate about empowering young people and families
• Excellent communication, organisational, and leadership skills

Desirable:

• Play work qualification and/or sports coaching experience
• Knowledge of local support networks (e.g., mental health, housing, education)
• Experience managing partnerships or community engagement projects

Why Join Us?

• Be part of a passionate, close-knit team making real community impact
• Shape and lead innovative programmes that reflect the needs and voices of local children and young people
• Access training and professional development opportunities
• Enjoy a supportive, inclusive, and creative working culture