Business systems manager jobs

The role

 We are seeking an experienced Manager of Philanthropic Giving with a strong track record in securing major gifts. The ideal candidate will excel at building trusted, long-term relationships with donors and feel confident leading conversations that result in significant philanthropic support. This role will also contribute to the development and delivery of a trusts and foundations strategy, helping to grow and strengthen our portfolio.

Working closely with the CEO, senior leadership and trustees, you will develop compelling funding propositions, steward donors and funders through excellent reporting and engagement, and represent myaware at meetings, events and networking opportunities. You will also maintain accurate records through our CRM system, track performance against targets, and contribute to income planning and reporting. This is a strategic and hands-on role with real impact for people affected by myasthenia.

The Manager of Philanthropic Giving will be predominantly home based within the UK (with occasional working and meetings at Derby HQ) and will work in co-operation with the fundraising team and all myaware colleagues to deliver agreed fundraising targets and campaigns. Own transport is essential for this role as occasional travel throughout the UK will be required to attend donor meetings, events and networking opportunities, as well as the ability to travel to the Derby office. There may be the need to occasionally work during weekends and evenings and therefore there is a need to work flexibly when required.

Who We Are Looking For

We are looking for an experienced and motivated fundraising professional with a strong track record in major donor fundraising along with experience in Trusts and Foundations fundraising. You will have experience in personal communication in asking for high level funds, and experience of stewarding high net worth individuals to maintain high levels of engagement over a significant period. You will have experience of Trusts and Foundations fundraising including pipeline management and stewardship, writing compelling funding applications and impact reports.

You will be a strategic thinker with excellent interpersonal, research and organisational skills, confident managing a complex pipeline and working collaboratively across teams. You will be comfortable working independently, using CRM systems, and engaging senior stakeholders, including trustees and high-level donors. Most importantly, you will share myaware’s values, demonstrate empathy with our cause, and be committed to making a meaningful difference through philanthropy.

If this sounds like you, we would love to hear from you.

Who are we?

Myaware is the only charity in the UK dedicated solely to the care and support of people affected by myasthenia. 

We are working hard to raise awareness of myasthenia, as it is a little-known condition. We provide support for people with myasthenia and their families, whilst offering advice and tips for living with the condition. 

We also fund the research that brings us closer to finding a cure as well as funding specialists nurses and advisors. 

Members of myaware have full access to a wide range of support services and events including our specialist benefits and welfare advisor. 

Myaware supports people with myasthenia and their families.  We campaign for better medical services for people with myasthenia and work to inform medical professionals. 

The myasthenias are a group of neuromuscular conditions. They are rare but also manageable and can affect anyone, regardless of age, gender or nationality. Myasthenia gravis, ocular myasthenia and Lambert-Eaton myasthenic syndrome are autoimmune conditions whereas congenital myasthenic syndrome is caused by an inherited genetic fault. It is thought that there are approximately 20,000 people currently living with myasthenia in the UK. 

Benefits

• Generous holiday allowance
• Perkbox account (global benefits and rewards platform)
• Group Life Assurance after 6 months of service 
• NEST workplace pension scheme
• Free inhouse staff benefits and welfare advice 
• Investment in your personal and professional development
• Annual salary review

Application instructions

Candidates should submit their CV and tailored covering letter by: 11:30pm on Monday 25th May 2026.

Provisional interview date will be week commencing: 01.06.2026

Interviews will be held over Microsoft Teams.

Applications submitted without a tailored cover letter will not be considered.

This post, due to its nature, duties and responsibilities, will be subject to an enhanced check by the DBS. This is funded by Myaware.

This organisation supports anonymous recruitment. That means hiding your personal identifying information, removing bias from the hiring process.

The client requests no contact from agencies or media sales.

Job Title – Senior Delivery / Programme Operations Manager

Reports to – Director

Working Hours – Either full-time (37.5 hours per week) or part-time (minimum 22.5 hours per week / 0.6 of a full-time equivalent). If part-time, hours can be worked across 3 to 5 days depending on preference.

Location – London - Clapham / Hybrid working (minimum 33.3% - 40% of working time in the office depending on hours worked)

About Us

For over 30 years, The Money Charity has been the UK’s Financial Capability charity. We proactively provide education, information, advice and guidance to people of all ages, helping them to manage their money well and increase their Financial Wellbeing.

We believe that being on top of your money as a part of everyday life reduces stress and hardship, helps you achieve your goals and live a happier life as a result, so we empower people from all backgrounds across the UK to build the skills, knowledge, attitudes and behaviours to make the most of their money throughout their lives.

We also work to promote Financial Wellbeing in the UK by working with the financial services industry to improve practices and outcomes for their consumers, and influencing policy-makers, media, industry and public attitudes.

We are a small, passionate team with a big reach and an open mind, committed to quality accessibility and inclusiveness. We offer a flexible work environment that values creativity, personal growth and collaboration. For more information about us, please visit our website.

About The Role

We’re looking for a Senior Delivery / Programme Operations Manager who thrives on delivering efficient and pragmatic processes, procedures and systems to support the impactful delivery of our growing suite of Financial Education and Wellbeing Workshops and Programmes. You will help us get stuff done! And deliver important functions and projects yourself.

As we grow the charity, it is ever more crucial that we break down silos and duplication between our two main delivery teams (Children & Young People and Adults). You will lead on reviewing and consolidating the two processes into one for the support functions of the programme delivery teams, initially progressing priority tasks identified for 2026 as part of our recent strategy refresh, and building a pipeline of future continuous improvement projects for 2027 and beyond.

This will be a vital new role bringing order and cohesion to the vital delivery support functions. You will own and champion key programme delivery-related functions in the charity, ensuring that they are fit for purpose and are understood and used throughout the charity. Reporting to one of the Directors, you will play a key role in bridging and where appropriate joining the two teams, whilst respecting and promoting their technical specialisms and differences.

Closing Date – 11:30pm, Monday 25 May 2026

Interviews – 1st round early June (virtually)

Please visit our website for the full job description including the key responsibilities, person specification and application details. Note that we are currently recruiting for two Senior Manager roles, and further information on the other role can be found on our website as well.

Keychange is a Christian charity with a proud history of supporting people by providing community for over a century. We believe that everyone has dignity and worth, and that people thrive best in communities where they are known, valued and supported. Across our care homes and housing communities, we seek to provide support that goes beyond compliance and is rooted in compassion, excellence and Christian values.

We are now seeking a Housing Operations Manager to play a pivotal role in overseeing our supported housing delivery.

The role

As Housing Operations Manager you will oversee both the ongoing supported housing operations and be tasked to bring improvement and consistency of delivery. We have a vision to grow our women’s housing provision over the next five years and this role will be key in developing an impacting and financially sustainable supported housing model.

The focus of the role includes:

• Building high quality, financially sustainable and well-led housing communities
• Ensuring smooth daily running of Keychange supported housing operations, led by sector compliance
• Managing community managers and building relationships for collaborative impact with internal and external stakeholders
• Building a model of support for housing to increase best practice and consistency
• Creating partnerships with other organisations to enable the delivery of support
• Contributing to a hard-working, open and transparent culture which supports continuous improvement
• Liaising with local authorities and statutory agencies to ensure the appropriate interactions with communities

This is a management role with real impact – both within Keychange and in the lives of people we support.

About you

We are looking for a values-led manager who brings:

• Experience in managing supported housing provisions, with good knowledge of Supported Housing and Ofsted regulations and sector best practice
• Experience of managing people, providing leadership and empowering development to a team delivering housing support
• Proven ability to build positive relationships effectively with internal stakeholders, external partner agencies and local authorities
• Proven ability to manage multiple priorities and find solutions to operational challenges
• Ability to travel up to 40 days per year
• Sympathetic to Keychange’s Christian values, vision and mission

You will be someone who combines operational management with high standards of support, and who leads with integrity, humility and purpose. This is a management role where you can make a lasting and meaningful difference.

The role involves regular travel across our sites in the south of England.

What we offer

• Flexible hybrid working, generally at least one day in London Central Office, with family friendly working arrangements available
• Employee assistance programme (EAP) and life insurance
• Contributory pension scheme, up to 5%, with matched employer’s contribution up to 5%
• Enhanced sick pay for up to four weeks, in accordance with our sickness procedure

Please see the attached job pack for a full job description and person specification, and more information about how to apply.  Please note that we will be interviewing on a rolling basis and reserve the right to close applications early, so we recommend that you apply at your earliest opportunity.

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.

We’re looking for a CRM Product Owner to take ownership of our Microsoft Dynamics CRM, ensuring it runs effectively day to day while continuously improving how it supports the organisation. You’ll oversee integrations and data flows across systems, maintain high standards of data quality, and make sure teams across fundraising, digital and finance can rely on accurate, accessible data to deliver campaigns, track income and engage supporters.

We’re also looking for someone who can lead the ongoing development and prioritisation of CRM improvements, working closely with internal teams and external partners to streamline processes and solve problems. You’ll support and guide CRM team members, ensuring work is delivered against priorities and that the system continues to evolve to meet the needs of a fast-paced, insight-driven organisation.

This role requires regular travel to our London office, typically once per month or as the role demands.

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives. 

The South East Gambling Harms Partnership is a consortium of regional Citizens Advice offices that include: Wokingham, Reading, West Berkshire and East Berkshire offices in Berkshire and Hart, Rushmore, Basingstoke and Tadley in North Hampshire. This is a high-profile initiative funded by the Office for Health Improvement and Disparities (OHID) to tackle gambling harms through the collaboration of the South East Gambling Harms Partnership. 

The Role

We are looking for a strategically-minded Regional Service Manager to lead the South East Gambling Harms Partnership. You will be the architect of our strategic engagement, building trusted partnerships with NHS commissioners and local authorities to ensure gambling harms are a priority in local health responses. You will lead a dedicated team of Training Leads and Prevention Workers, fostering a culture of accountability and innovation, building strong links with VCSE partners and the wider community. 

Key Responsibilities

• Strategic Leadership & Influence: Act as the lead advocate for the partnership, engaging with NHS and Local Authority commissioners to ensure gambling harm prevention is embedded into local health strategies and regional policies.

• Partnership Management: Provide cohesive leadership for a collaboration of eight Citizens Advice offices, ensuring all locations are aligned, accountable, and integrating gambling screening into daily practice.

• Operational Oversight: Lead the project team (Data Officer, Training Leads, and Prevention Workers) to meet ambitious targets, while managing budgets, risks, and funder reporting.

• Stakeholder Engagement: Foster "trusted partner" relationships with grassroots organisations and wider community sectors to reach high-risk groups, including young people, veterans, minority communities and affected others. 

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Based in Crisis Skylight Birmingham or Newcastle, with home working in line with Crisis Hybrid Working Policy

Contract: Full time

Salary: £45,379 per annum

About the role

Up for a challenge? Excited about Corporate new business and experienced at building impactful philanthropy networks? Join us at Crisis as our Fundraising Manager (England) where we're looking for an experienced high-value fundraiser who specialises in winning and delivering regional corporate partnerships and philanthropy.  

We are at the start of an exciting new journey to grow high value income in our nations and regions. You will have a great role within a motivated team and have the opportunity to build your fundraising strategy: You will have the autonomy to develop your own high value network, prospects and income pipeline: You will collaborate with our wonderful Skylight teams across England to develop and deliver compelling and bold cases for support.

If you have a great track record in identifying and securing regional corporate high value partnerships and donors and aren’t afraid of a challenge we would love to hear from you.

About you

· Dynamic, experienced, high-value fundraiser

· Specialist in identifying, delivering and winning regional corporate partnerships and philanthropy

· Experienced at identifying, pitching and successfully securing 5 and 6 figure partnerships

· Enjoy creating and delivering compelling Cases for Support

· Results-driven – we have ambitious plans as a charity and as a team

· Enjoy travel; you will be based at either Crisis Skylight Birmingham or Newcastle with regular travel as required. NB we have Skylight Centres in Birmingham, Newcastle, Merseyside, Oxford and London

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.  

As a member of the team, you will have access to a wide range of employee benefits including: 

· A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 
• Pension scheme with an employer contribution of 8.5% 
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave. 
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am-4pm 
• Wellbeing Leave to be used flexibly 
• And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 17 May at 23:59

Interview process: Competency-based interview

Interview date and location: Thursday 28 or Friday 29 May, Online Interview

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team to discuss how we can help. 

For more information about our work please our website

Registered Charity Numbers: E&W1082947, SC040094 

This is more than a management role—it’s an opportunity to create a vibrant ecosystem for young entrepreneurs.

You’ll take ownership of the centre, embedding it in the local community while supporting young people (18–30) to start and grow their businesses. From building partnerships to mentoring founders, you’ll be at the heart of real social impact.

We’re looking for a self-starter who thrives on responsibility, can work independently, and brings energy, ideas and leadership to everything they do.

Growing Enterprise in the Community

• Build strong partnerships with local organisations and stakeholders
• Create a collaborative network that champions youth enterprise
• Raise awareness and position the hub as a go-to space for start-ups

Recruiting & Supporting Clients

• Lead outreach and recruit aspiring entrepreneurs
• Provide pre-start advice and guide business planning
• Manage applications, referrals and waiting lists

Delivering Business Support

• Offer ongoing mentoring and practical business advice
• Connect clients with local businesses, professionals and mentors
• Support employability and enterprise development pathways

Running the Hub

• Oversee day-to-day operations and facilities
• Host tours, meetings and events
• Ensure a welcoming, professional and inspiring environment

Reporting & Performance

• Monitor KPIs including occupancy and business success rates
• Maintain accurate records and reporting for trustees
• Manage rent processes and contribute to financial sustainability

Budget & Compliance

• Manage budgets and support fundraising activity
• Ensure Health & Safety standards are implemented and upheld

Launch It Kent is an independent charity based in Sheerness Kent. The charity is supported through a social franchise by Launch It who have been operating for over 25 years and manage 7 enterprise centres across the UK.

Milton Keynes Christian Foundation isn't your average workplace. We are a local charity dedicated to growing people and communities through diverse social enterprises—from healthy food at our urban farm and cycling workshop refurbishing bikes to childcare and person-centred learning. We work specifically with young people looking for new ways to learn and develop, providing them with a community where they can truly belong.

We are looking for an experienced professional to manage our core administrative operations. This isn't just about spreadsheets; it’s about ensuring our social enterprises have the solid foundation they need to make a difference. Reporting directly to the Director, you will be a key member of our Executive team.

Your work will focus on three critical areas:

• Finance & Reporting: You’ll lead transactional processing in Xero, manage cash flow, and provide vital financial reports to our enterprise leads.

• Human Resources: You will oversee our recruitment life cycle, manage staff training (specifically Child Protection), and ensure our personnel files and DBS records are bulletproof.

• Facilities & Compliance: From negotiating utility contracts to taking ownership of Health and Safety and risk assessments, you’ll keep our physical and digital environment safe and efficient

Take a look at the attached job description for more information about the role, visit our website to see what we do, get in touch if you like to talk more.

A new role, the Finance Manager is responsible for leading all aspects of this small charity's day-to-day finances, contracts, risk management plus managing the financial aspects of a £6.7m capital project.

The postholder will ensure that the charity’s budget and out turn are closely monitored and that established financial controls, spanning the procurement to payments cycle, are firmly adhered to. They will lead budget setting, forecasting, and financial reporting (including management of the external audit and production of the annual report and accounts) and will support wider work programme-planning for the charity, setting the foundations for financial success and sustainability.

They will lead the preparation for, and presentations at the charity’s Board and related finance committees.

In addition, the postholder will act as the central finance liaison with the Inns of Court of Inner and Middle Temple – TCT’s principal funders – as well as with other stakeholders, donors and cross-departmentally.

Candidates should meet the following essential criteria:

CIMA, ACCA or ACA qualified accountant

Experience in a senior/ management financial position in a charity/ not for profit

Experience of managing cash and investments.

Effective communications skills both written and oral

Excellent IT skills including MS Office and Finance Systems

About us

Temple Church is in the Temple, City of London. Known as the “Mother Church of the Common Law”, and birthplace of Magna Carta, the Church serves the legal colleges of Inner and Middle Temple, two of the four Inns of Court responsible for calling barristers to the Bar of England and Wales.

Previous applicants need not reapply.

All appointments are subject to acceptable background checks including a basic DBS Disclosure.

We are looking for a highly motivated and organised individual with the ability to manage teams, build strategic relationships with employers to grow the Living Wage network, and develop projects that will grow our accreditations schemes and proactively influence change across a broad range of stakeholders in public life.

• Develop and deliver strategies, working collaboratively across the organisation.

• Direct a team and line manage multiple staff and freelancers, supporting them to deliver projects and contribute to the LWF business plan.

• Monitor and evaluate the impact of our work to refine our strategy, deliver projects effectively and demonstrate the value of the real Living Wage.

• Clearly communicate the evidence for positive change to grow the Living Wage movement. Encourage employers and key stakeholders to become champions of the Living Wage movement.

• Oversee accreditation processes, identify and implement improvements to make our work more efficient.

• Build and manage relationships with key stakeholders, policy makers and employers to support them to pay the real Living Wage and seek accreditation.

• Create, develop and employ the tools and knowledge available to inform and advise employers on implementing the Living Wage throughout their organisation.

Training & Commercial Manager (Maternity Cover – 9 Months)

The Role

The Royal Statistical Society (RSS) is an internationally respected professional body with over 12,000 members, dedicated to advancing the use of statistics and data for the public good. Our commitment to training and professional development is central to our mission, helping individuals and organisations put data at the heart of understanding and decision-making.

We are seeking an experienced Training & Commercial Manager to oversee the operation, promotion and delivery of the Society’s flagship training and commercial activities during a maternity cover period.

You will lead the management of our entire training portfolio, ensuring high‑quality course delivery, coordinating and supporting trainers, and building strong relationships with clients and stakeholders. You will ensure RSS training reflects current market demand, is well planned, financially robust and positioned for sustainable growth. Alongside training, you will oversee the Society’s smaller advertising income streams, including Significance magazine and the RSS jobs board, ensuring effective administration, customer satisfaction and sustainable revenue growth.

On a day‑to‑day basis, you will manage the full operational delivery of the training programme – coordinating logistics, maintaining clear communications with trainers and delegates, responding to enquiries, and overseeing the Moodle learning platform. You will manage key financial processes including invoicing, budgeting and reporting, and act as the central point of contact during live course delivery to ensure smooth and professional execution.

Finally, working closely with colleagues from across the organisation, you will develop effective marketing campaigns to promote training and commercial activity, drive bookings and achieve financial targets. You will also contribute to cross‑organisational projects, including the RSS website redevelopment, ensuring training and commercial activity is effectively integrated across the new site.

Your main responsibilities

• Own the end‑to‑end delivery of RSS training – planning, scheduling, coordinating and supporting every course.
• Liaise directly with trainers and clients to build relationships and deliver a polished, professional experience across virtual and in‑person formats.
• Implement engaging marketing campaigns to drive bookings, raise awareness and achieve targets.
• Maintain accurate financial records and processes including budgeting, forecasting, reporting, invoicing and reconciliation.
• Deliver continuous improvements across operational systems, including the RSS Moodle platform.
• Manage RSS advertising products, ensuring smooth customer journeys and successful promotional campaign delivery.
• Play a key role in the RSS website redevelopment, shaping how training and commercial activity appear and function online.
• Monitor performance, track KPIs and provide insights and reporting to support business decisions and drive income growth.

Who are we looking for

• Previous experience managing a successful training or events business.
• A strong commercial focus with experience of working in revenue‑generating environments.
• Ability to engage across multiple stakeholders with strong relationship management and customer service skills
• Able to drive day to day logistics and ensure smooth, effective business operations.
• Experience of delivering exceptional levels of customer satisfaction.
• Excellent prioritisation skills with an ability to juggle competing deadlines and activities.
• Comfort with CRM systems, financial processes and Microsoft Office.
• A positive, collaborative and solutions‑driven approach.

Contract Terms

• Competitive salary: £37,897 pro rata.
•  9-month maternity cover.
• 35 hours per week (flexible working available).
• Hybrid working with minimum two in‑office days (London office).
• 25 days’ annual leave pro rata + bank holidays + Christmas closure.
• Pension with up to 10% employer contribution.
• Occasional UK travel.

Apply now

If the above sounds like you, we’d love to hear from you!  To apply please upload your CV and a cover letter (no more than two sides of A4) outlining your relevant skills, experience and why you would excel within this role.

Applications close: ​Monday 4th May 11.30pm

Job Title: People and Culture Business Partner

Location:

• Preferred: London, UK; Addis Ababa, Ethiopia; Accra, Ghana; or Kampala, Uganda;
• or any other Right To Play based location (Bujumbura, Burundi; Toronto, Canada; Beirut, Lebanon; Bamako, Mali; Islamabad, Pakistan; Ramallah, Palestinian Territories; Kigali, Rwanda; or Dar es Salaam, Tanzania)

(Only candidates who are eligible to work legally without work visa sponsorship in the country will be considered.)

Contract Type: Full-time (40 hours per week), long-term engagement

Hiring Salary: This is a national position. Please refer to Appendix I for the hiring salary for each country.

Target Start Date: As soon as possible

Application Closing Date: May 17, 2026 23:59 EDT

This job advert is for an existing vacancy.

About Right To Play:

For more than 25 years, Right To Play has been protecting, educating, and empowering millions of children each year to rise above adversity through the power of play.

We offer programs in 14 countries across Africa, Asia, the Middle East and North America, reaching millions of children each year in some of the most difficult places on earth, helping them to stay in school and learn, overcome prejudice, heal from trauma, and develop the skills they need to thrive. We do this by harnessing play, one of the most fundamental forces in a child's life, to teach children the critical skills they need to dismantle barriers and embrace opportunities, in learning and in life.

This work is supported by our two global offices in Toronto, Canada and London, UK; and seven National Offices in North America and Europe.

Benefits Highlights:

• Connect and collaborate with a global team who are passionate about protecting, educating and empowering children and youth using the power of play!
• Culture premised on our Culture Code (accept everyone, make things happen, display courage, demonstrate care, and be playful)
• Paid leaves
• Competitive benefits
• Learning opportunities and 5 learning and development (L&D) days per year
• More information on what we offer is available on our website.

Application Method:

Apply with your resume and cover letter in English via the application link: https://righttoplay.hiringplatform.ca/237927-people-and-culture-business-partner/1077399-application-form/en

Right To Play provides equal employment opportunities to employees regardless of their gender, race, religion, age, disability, sexual orientation or marital status. We strongly encourage groups who have been historically disadvantaged with respect to employment to apply for positions at Right To Play.

As part of our selection process, final candidates will be required to complete security checks and Vulnerable Sector Check or equivalent criminal record check as a condition of the offer. More details about our recruitment process and sfeguarding information are available on our website.

As part of our recruitment and selection process, Right To Play uses Artificial Intelligence (AI) - assisted tools to support the assessment of candidates or applications. This may include but not limited to generating and editing of job adverts, assessment and interview questions, scheduling, translation, transcription, note taking, etc. Our Applicant Tracking System (ATS), VidCruiter, also use AI-powered ChatBot to answer candidates' enquiries. These tools are used only to assist human reviewers in evaluation and do not make selection or screening decisions. All hiring decisions are made by human reviewers. All AI-assisted processes comply with applicable privacy and data protection regulations, including GDPR and PIPEDA. For more information, please refer to RTP AI Policy and our Best Practice: Use of AI in Recruitment on our website.

We value and promote a culture of diversity, equity, inclusion, and belonging. We are committed to providing accommodations to candidates with disabilities during the recruitment and selection process, and thereafter. Please reach out to the People & Culture team by email. All information provided will be treated as confidential and used only to provide an accessible candidate experience.

 

Job Description:

Job Title:  P&C Business Partner

Grade: 8

Reports to: Chief People & Culture Officer (CPCO)

Location UK, Ethiopia, Ghana, Uganda preferred or any other RTP based country

Direct Reports: N/A

Department: People & Culture

1- Purpose:

The P&C Business Partner drives the P&C operational effectiveness in Country Offices, facilitates organisational development and change and provides a framework for best people’s practice and quality standards.  The P&C Business Partner also supports the organization in developing and implementing initiatives that encourage diversity, promote equity, and support psychological and physical safety of the workforce.

2- Accountability & Responsibilities:

Operational delivery (40%)

• Provides advice and influences action on P&C global policies, and in collaboration with local P&C Specialists advices on local policies and employment law to staff and management based in COs.
• Supports the review and localisation of P&C policies and embeds best practice, ensuring local needs and culture are reflected.
• Works with CPCO, P&C  team, Global Directors of Country Offices and Logistics Manager to identity and mitigate people related risks in COs and prevent and resolve issues.
• Supports adherence to safety, security and Safeguarding policies and procedures in COs.

Employee Relations and Employee Services (30%)

• Monitors the whistleblowing line and ensures timely action is taken in all complaints received related to COs.
• Oversees and works with P&C and COs management on the prevention and effective resolution of employee relations issues and adherence to disciplinary procedures. Responsible for maintaining confidential records.
• Conducts investigations and liaises with legal firms and/or investigators to resolve ER cases.
• Identifies trends and areas of concerns based on data channels i.e. surveys and exit interviews and proposes and implements remedial actions.
• Acts as one of the systems administrators of the whistleblowing and the anti-terrorism platforms

Quality Assurance (20%)

• Drives efficiency and quality assurance of P&C operational practices in COs by conducting assessments and P&C audits and works with P&C Specialists and Country Directors (CDs) to enhance the employee experience, ensure consistency, continuous improvement and enhance People’s capacity in country.
• Supports CDs to ensure compliance and manage P&C risks as per country risk register and audits’ actions.
• Contributes to the data gathering, analysis and presentation of P&C reports, to enable decision making Identifies trends, proposes actions for improvement and instigates implementation.

Diversity, Equity Inclusion and Accessibility (10%)

• Embeds DEIA approaches in policies and processes, to create a framework that welcomes and supports staff regardless of race, ethnicity, gender, age, religion, language, ability, status, and location.
• Works with the GDEIC to communicate DEIA strategy and establish measurable goals to track progress.
• Sources, develops and manages trainings and other activities, including the LMS system and the DEIA Week.
• Analyses DEIA data to make recommendations and support implementation of agreed actions.

Perform other duties as assigned

3- Scope (geographical and/or functional), Impact and Autonomy

The role has a primary focus on supporting and advising leaderships and coaching P&C specialists and managers on P&C operational needs of Country Offices. It also has a global scope in supporting the advancement of the DEIA agenda with the view of achieving the culture of One Right To Play . Consults the CPCO on complex, unclear or long term impact matters.

4- Leadership and Staff management

Provides technical leadership and coaching to the P&C Specialists in COs (10 plus colleagues), also acts as counsel of CDs and senior staff based in COs on P&C policies and strategic shifts impacting staff. Lead the P&C Global Community of Practice and the Global DEIA Committee (GDEIAC).

5-  Information requirement for decision-making

Identifies areas for improvement and implements P&C solutions in COs to ensure a smooth service is provided. Under the guidance of senior P&C staff, updates and embeds policies, processes and other key P&C initiatives. 

Uses the policy framework, organisational and country strategies to guide priorities. Their action is informed by trends and issues identified as a result of the analysis of People’s data reports, surveys and other sources available to mainstream processes and achieve efficiency in the operation.  Policy changes are to be approved by the CPCO.

6- Innovation and Improvements

The incumbent is expected to proactively recommend improvements to policies, procedures and practices based on international P&C best practices.  Working with P&C specialised colleagues introduces improvements across all areas of P&C including workforce planning, safeguarding and Safety and Security.

7- Relationships & Communications: Internal / External:

Internally works closely with the P&C global team, CDs, HQ Country Operations and Finance on the delivery of P&C annual processes and initiatives that drive improvement and effectiveness. Also, works closely with the GDEIAC to deliver the DEIA activities. Externally the role liaises with legal firms, investigators and networks.

8- Expertise (Certifications / Education, Professional Experience)

• Master’s degree in human resources management, Business Administration, Org Behaviour or related field
• Extensive experience of working at HQ or regional level on an international development organization with representation in low and medium income countries
• Experience in management of HR international operations with thorough knowledge and understanding of applicable local laws, donor requirements in a number of countries with the intention of providing similar employee experience across the board
• Experience in delivering HR services through a business partner model
• Experience advising and training P&C professionals, staff and leadership on employee relations issues and best people management practices
• Proficient in verbal and written English and fluent in French, Arabic or Portuguese is preferred

9- Core Competences

• Collaboration Able to influence and create strong partnerships with staff at all levels to achieve results
• Growth Mindset Able to introduce continuous process improvements in HR operational areas, supporting other to develop.
• Resilience Able to work under pressure meeting deadlines and delivering results through others
• Professionalism, Able to exercise discretion, maintain confidentiality and observe an ethical approach
• Management and Interpersonal Skills Excellent interpersonal skills, and a wide understanding of human relations; high level of emotional intelligence

 

10- Additional information

 International travel including security high risk countries up to 6 times a year and extended screen time.

 

Appendix I: Hiring Salary for Each Country

Hiring salary is dependent on the successful candidate’s location. This is a national position and salary will be paid in the local currency. Please note that this salary will be subject to the usual deductions, including required taxes.

• Burundi: BIF 2,601,803 per month
• Canada: CAD 90,418 per annum
• Ethiopia: ETB 258,574 per month
• Ghana: GHS 15,156 per month
• Lebanon: USD 3,873 per month
• Mali: XOF 1,244,044 per month
• Pakistan: PKR 448,947 per month
• Palestinian Territories: ILS 17,116 per month
• Rwanda: RWF 2,581,173 per month
• Tanzania: TZS 7,276,275 per month
• Uganda: UGX 9,750,052 per month
• United Kingdom: GBP 54,374 per annum

About the Role

This is a fantastic opportunity for a skilled line manager with experience in general welfare advice to join Sufra NW London. In this highly rewarding role, you will oversee the delivery of services that can measurably change lives by providing quality advice and support to those most in need. 

You will manage our team of advice staff and volunteers to deliver high quality advice, information and welfare support to guests on a range of topics including benefits, housing, debt and immigration issues. An additional focus will be on establishing clear pathways for referring guests to external services, and managing volunteers to triage, signpost and refer guests to other forms of welfare support.

The advice team consists of paid staff and support volunteers.  This year will be dedicated to consolidation of the service, ensuring that we are fulfilling our core mission to the highest standards.  We are also hoping to launch our immigration advice service, providing guests with a first point of contact for their immigration needs and smooth referral pathways to specialist advice.  Finally, our OpenARMs programme will be launching workshops for our refugee and asylum-seeker communities. 

You will work closely with the Senior Leadership Team, especially Head of Advice at Sufra to support the implementation of new initiatives, and the expansion of our information and advice services to enhance our efficiency and impact.

The post holder will be a highly articulate and proactive individual with good welfare advice knowledge, 3+ years delivery experience in managing a charity team, strong service management skills, as well as experience managing staff and volunteers. The ideal candidate will have up-to-date knowledge of the welfare system, immigration and safeguarding protocols. They must also have demonstrable experience using a case management system, adhering to advice standards and be able to manage a diverse workload and work under pressure. 

This is an immensely rewarding role working in a dynamic charity built on an ethos of sharing, hospitality and inclusivity. We are looking for an exceptionally committed individual who is willing to go the extra mile and has flexibility to work during evenings and weekends if necessary. As this is a frontline role, you will be required to work on site at least 2 days per week. 

We offer a wide range of employee benefits including:

Excellent annual leave entitlement 
Pension scheme
Employee Assistance Programme
Death in Service benefit 
Flexible working
Opportunities for training and professional development

Key Responsibilities

Advice Services

• Manage the advice service by overseeing and supporting volunteers and advice staff at our Community Wellbeing Service and Foodbank including setting objectives, managing performance and providing feedback during supervisions.
• Hold a small case load of advice guests, supporting them to achieve their aims
• Maintain a high quality service by ensuring that the advice team and volunteers are working to agreed standards and delivering against realistic grant agreements from funders.
• Use our case management software to report on cases and outcomes to support funding applications and remain compliant with funding needs.

Service Development

• Work with the Senior Leadership Team to develop, expand and improve Sufra’s information and advice services in alignment with our 2030 strategy.
• Carry out ongoing review of existing service delivery procedures.
• Undertake quality assurance including case checking and quality of advice audit.
• Identify the training needs of advice staff and volunteers through support, mentoring and supervisions.
• Ensure colleagues and relevant stakeholders are informed of changing legislation and social policy updates.
• Improve the case management systems to ensure it is fit for purpose.
• Work within the Advice Quality Standard (AQS) framework, ensuring that all policies and procedures are up to date for future assessments

Volunteer Management

• Develop, review and implement key policies and procedures to better equip Advice Volunteers to fulfil their role.
• Provide induction, support and supervision to enhance the quality standard of the service and contribute to the personal development of volunteers.
• Foster a positive working environment that maintains high morale and supports Advice Volunteer retention and regular participation.

Budgets, Monitoring & Evaluation

• Support the Senior Leadership Team in setting service budgets, updating policies, and monitoring spending in line with reporting and budgetary requirements.
• Ensure appropriate systems are maintained for recording statistics and outcomes.
• Provide regular and timely monitoring reports on service outputs, outcomes and expenditure.
• Collect regular feedback and conduct surveys from relevant stakeholders to inform ongoing improvements to the Advice Service.
• Contribute to strategic development by setting action plans in line with agreed Business Plans and keeping teams accountable to Action Plan goals.

Other

• Ensure the advice team are working in adherence to organisational policies and procedures.
• Undertake any other reasonable duties to support the operations of the charity. 

Contract: 12-month fixed term maternity cover
Location: London hybrid, a minimum of two days in the office
Reporting to: Head of Corporate Partnerships 
Salary: £45,000 - £47,000 (dependant on experience)
 
About In Kind Direct
 
For nearly 30 years, In Kind Direct has been at the forefront of product redistribution in the UK, ensuring that no one misses out on life’s essentials. Founded by HM The King, we partner with leading brands and retailers to channel everyday goods—hygiene items, household products, toys, clothing and more—to over 6,000 community groups. Every week, we help more than half a million people in need. Yet, poverty and exclusion remain as key challenges within the UK, and we’re on a mission to reach even more people with more products.
 
Our values
 
We work with kindness, togetherness and integrity, driving innovation.
 
The opportunity
 
We are seeking an adaptable, and enthusiastic self-starter with experience in account management or business development to join our dynamic and passionate team. You will have the proven ability to build strong personal relationships and networks, engage and influence senior stakeholders. 

You will be responsible for managing new / current corporate partner organisations to maximise product donations in line with our ambitious five-year strategy. You will be responsible for developing mutually beneficial relationships based on understanding of the “why” and matching that with the benefits of working with In Kind Direct. You will possess commercial hunger, drive, and a desire to deliver results against clear KPI’s. 

Crucially, you will have experience building new partnerships with organisations in several key categories for which you will have ownership. You will be aware of the prospective organisations’ internal and external business drivers, understand their KPI’s and know how to build propositions that excite them. You will be able to demonstrate how you have delivered results within this environment. 
 
Key Responsibilities: 
 
Partner Management: 

• Accountability for the value distributed, engagement, frequency of donation, campaign participation, financial contributions and relevant KPIs of partner portfolio. 
• Protect, nurture and grow relationships with a defined number of existing corporate partners (retail and non-retail), developing persuasive and tailored proposals, progress reports and analysis. 
• Support the shift from surplus donations to planned donations which could be through retailer/sales activations
• Use a tiered approach to prioritise and build deeper relationships, shifting from reactive to proactive planning, and develop joint business plans with priority partners. 
• Work closely with the Marketing and Charity network team to maximise corporate involvement and engagement in the events and content programme. 
• Work with several cross functional teams as required, from ecomm, finance, charity network and operations and customer service teams. 
• Negotiate contracts with corporate partners

 
Business Development 

• To research and identify suitable prospective corporate partners for securing donations of product in line with the charity and network-user needs. 
• Creativity to propose new ideas, and propositions to drive value for In Kind Direct and its network. 
• Creatively utilise In Kind Direct Campaigns, network feedback, research and data points to unlock new conversations, including retailer activations

 
Presentation and Analysis 

• Produce and develop compelling proposals and presentations for a wide range of corporate partnership audiences, from staff to senior executives. 
• Maintain accurate records, analysis & reporting of activity on in-house CRM system. 
• Maintain a strong external profile as an ambassador for the charity, whilst keeping up to date with developments in the Corporate and Charity Sector. 
• Work closely with Head of Corporate Partnerships & Head of Business Development to ensure robust forecasting of corporate accounts including accurate maintenance of product donation and corporate financial pipelines

 
To succeed in this role, you will be able to demonstrate: 

• Relevant commercial experience in sales, account management or relationship management
• Proven ability to deliver results against KPIs and targets
• Experience building strong, collaborative partnerships, including joint planning and delivery against shared objectives
• Confident communicator with excellent written, verbal and presentation skills
• Highly organised, with strong administrative skills and the ability to prioritise a busy workload
• Comfortable working with PowerPoint, Excel and databases/CRMs to produce reports, presentations and insights
• Able to build effective relationships with a wide range of internal and external stakeholders
• Collaborative, adaptable and proactive, with a creative approach to engaging corporate partners
• Passion for change and impact, with a genuine interest in the charity and corporate responsibility sector
• Strong alignment with In Kind Direct’s values of kindness, togetherness, integrity and innovation

 
All training, development and equipment will be provided.

Why In Kind Direct?
As well as having the chance to work in a charity that helps thousands of people each year, our  team benefits include volunteering days, 28 days holiday each year including 3 days between Christmas and New Year, excluding public holidays), an interest-free travel loan, and a generous pension scheme entitlement.  We are an equal opportunity employer and support our team to succeed in their roles through training, adaptations, flexibility in working, access to our Employee Assistance Platform, and a range of policies to support people in their personal, family and care responsibilities. 

We are an accredited Great Place to Work – and have additionally been recognised as a Great Place to Work amongst small Charities and a Great Place to work for Women. 

We seek to challenge discrimination and are committed to our values of kindness, togetherness, integrity, and innovation. We are on an organisational journey to achieving our EDI vision and welcome any questions about our progress and aspirations. 

We especially welcome applications from anyone with lived experience of being on a low income or working with smaller charitable organisations. 

We will meet all reasonable expenses that will support anyone invited to interview to be able to participate. 

If there's anything such as a disability or other circumstance that might affect your ability to take part in any stage of the application or interview process, please don’t hesitate to contact us directly. We’ll do our best to provide any support or adjustments you may need to take part fully and comfortably. Sharing this information will not affect your application in any way.

How to apply
 
The deadline for applying for this role is 9am on the 13th May 2026. We ask all applicants to complete an Equal Opportunities Monitoring form, either through our website or our online application process. 
 
To apply, please submit your CV and a brief supporting statement (max. 500 words) through our online application portal.
 
Applications submitted without a supporting statement may not be considered. 

• 1st stage interviews will take place week commencing 18th May 2026
• 2nd stage interviews will take place week commencing 25th May 2026 and you will be asked to complete a task, full details will be provided

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