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Page 17 of 22
Free2B Alliance
Richmond, Greater London (On-site)
£15 - £17.01 per hour
Part-time (21 hours)
Contract (Up to December 2027 - Please note, appointment is subject to the final outcome of a pending grant)
Job description

The Community Support Worker will contribute to the delivery of our LGBTQ+ youth provision supporting young people aged 11+ (and 9+ for our junior youth club).

Specific Duties and responsibilities

Group work

  • Develop and deliver ‘safe space’ forums in schools, providing suitable group work activities (this may be alongside school staff or leading on your own).
  • Working with the team to both lead and support our youth group provisions on a rota’d basis (both in person and online).

Caseload

  • Work with an intensive caseload of approximately 12 young people maintaining regular contact, through arranged appointments, offering information, advice and guidance, practical support and encouragement.
  • Support clients to identify their strengths, interests, areas they would like to improve and barriers to progression, in order to develop their personalised action plan.

Service Delivery

  • Support young people to increase their self-esteem, become more resilient and improve their aspirations.
  • Utilise the Warwick-Edinburgh Mental Well-being Tool (121s) and Free2B tools, to monitor progression and impact.
  • Maintain relationships to work across multiple community and school settings, collaborating effectively with organisations to ensure positive service delivery.
  • Maintain accurate and up to date written client database records and complete all admin tasks within required timeframes.

General Duties

  • Attend regular case supervision and team meetings and events as appropriate.
  • Adhere to Free2B’s Equality and Diversity policies with respect to staff and service users.
  • Comply with Health and Safety legislation and Free2B policies, to ensure safe working practices.
  • Undertake any other appropriate tasks, as agreed. 

Person Specification

Essential  / Desirable

1. Experience of working with young people in 121 and group settings providing support and guidance to improve outcomes. E

2. Knowledge & experience of the key issues impacting on LGBTQ+ young people (including trans and non-binary young people). E

3. Ability to set & work within clear and appropriate professional boundaries including challenging negative behaviours. E

4. Experience of responding appropriately to child protection and vulnerable adult safeguarding issues, following policies and procedures. E

5. Ability to manage client appointments and administrative tasks effectively within the required timeframes and utilising relevant IT applications (such as Word, Outlook, Teams etc)  E

6.  Experience of remaining flexible and adapting your ways of working in order to meet client and service needs. E

7.  One of our four core values is Listening, reflecting our commitment to being client-led.What do you believe is important in delivering truly client-led support? E

8. Experience of working independently across multiple settings (preferably including within secondary schools). D

9. Qualification in a relevant area such as social work, community work, gender studies or teaching, psychology etc D

Application resources
Application Instructions

Please click the Apply Button below

Please also visit our website to complete our Equal Opportunity's and Self Declaration form
https://free2b.lgbt/monitoring/

Organisation
Free2B Alliance View profile Organisation type Non Charity Employer Company size 1 - 5
Posted on: 21 July 2026
Closing date: 11 August 2026 at 12:00
Tags: Advice / Information, Advocacy, LGBTQ, Mental Health, Mentoring / Coaching, Wellbeing, Youth / Children, Social / Support Work

The client requests no contact from agencies or media sales.