Community services finance manager jobs

We are seeking an experienced and motivated Part Time Advocacy Support Worker with the delivery of our Community One-to-One Advocacy project.

The Project Worker / Advocacy Assistant will work closely with the Project Manager to deliver a high-quality, person-centred Community One-to-One Advocacy service across the Royal Borough of Greenwich. Supporting the day-to-day delivery of the project, the postholder will help ensure that project objectives, outcomes, and timescales are achieved in line with organisational policies and funder requirements.

The postholder will work directly with individuals with learning disabilities, autistic people, and other vulnerable adults to help them understand their rights, access services, overcome barriers, and improve their independence and wellbeing. They will also support the Project Manager with community outreach, volunteer coordination, partnership working, monitoring and evaluation, and maintaining accurate records to ensure the effective delivery and ongoing development of the project.

We're looking for an experienced money advice professional who is passionate about making a real difference to people's lives. You will have a minimum of two years' experience delivering money and debt advice, with the ability to support, motivate and develop others. Whether you're an experienced Team Leader or ready to take the next step in your career, you'll be committed to delivering high quality, person-centred services and achieving the best outcomes for clients. This role is about more than managing performance. It's about leading by example, supporting people experiencing financial hardship, poor mental or physical health, trauma, disability, homelessness or digital exclusion, and helping your team deliver flexible, relationship-based support. We're looking for someone who is compassionate, resilient, organised and solution-focused, with excellent communication skills and a collaborative leadership style, committed to continuous improvement and helping people build long-term financial resilience. 

This role forms part of the Exeter Crisis & Resilience Fund partnership, delivered by Navigate, Churches Housing Action Team (CHAT) and Encompass Southwest – the collaboration is known as Wis£rmoney. Together, we provide a seamless service that supports residents from immediate financial crisis through to long-term resilience. Our partnership combines specialist money and debt advice, welfare benefits advice, housing support, homelessness prevention, trauma-informed practice and financial education to provide holistic support for people experiencing financial hardship. Rather than asking people to navigate multiple services, we work together to ensure they receive the right support at the right time, through a coordinated 'No Wrong Door' approach. 

The Crisis & Resilience Fund Team Leader will lead the delivery of the Exeter Crisis & Resilience Service, providing operational leadership to a multidisciplinary team delivering high-quality, person-centred support to residents experiencing financial hardship, crisis and multiple disadvantage. The postholder will line manage Navigate's Client Liaison Officers and the Money Advice Caseworkers employed by partners Churches Housing Action Team (CHAT) and Encompass Southwest to ensure a seamless, coordinated service that supports individuals from immediate financial crisis through to long term resilience. As Navigate's operational lead for the contract, the Team Leader will foster strong partnership working, maintain effective communication across organisations and ensure clients experience a consistent 'No Wrong Door' approach. Alongside leadership responsibilities, the postholder will manage a small caseload of complex clients, delivering FCA-regulated debt advice, welfare benefits advice, advocacy and holistic financial resilience support. They will provide guidance and oversight for complex casework, ensuring clients receive timely, flexible interventions tailored to their individual circumstances.

The Team Leader will champion Wis£rmoney’s relationship-based, trauma-informed approach, recognising that financial hardship rarely exists in isolation. By supporting staff to build trusted relationships with clients, remove barriers to engagement and address the wider issues affecting financial wellbeing, the role will help residents achieve sustainable financial stability, independence and resilience. The postholder will also be responsible for ensuring the service meets all contractual, regulatory and quality requirements, monitoring performance, driving continuous improvement and embedding innovative ways of working that enhance client outcomes while maintaining the personalised support that is central to the service model.

Key Responsibilities

Leadership and Service Management

• Lead Wis£rmoney's delivery of the Exeter Crisis & Resilience Fund service, ensuring a high-quality, person-centred service that reflects the partnership's shared values and objectives.
• Line manage and support Client Liaison Officers (2) and Money Advice Caseworkers (2), providing regular supervision, reflective practice, coaching and annual appraisals.
• Promote a positive, supportive team culture that prioritises staff wellbeing, continuous learning and high-quality client outcomes.
• Provide guidance and support on complex casework, safeguarding concerns and risk management.
• Lead by example, demonstrating relationship-based, trauma-informed approach to supporting people experiencing financial hardship.

Specialist Casework

• Manage a small caseload of clients with complex financial circumstances requiring specialist intervention.
• Deliver FCA-regulated debt advice, welfare benefits advice, budgeting support, income maximisation and advocacy.
• Develop personalised support plans that address both immediate financial crisis and longer-term resilience.
• Negotiate with creditors, landlords, utility providers and statutory agencies to achieve the best possible outcomes for clients.
• Support clients to access appropriate debt solutions, including Debt Relief Orders and bankruptcy where appropriate. 

Quality Assurance and Compliance

• Ensure all advice delivered by Wis£rmoney meets FCA requirements, Advice Quality Standard expectations and organisational policies.
• Carry out regular case reviews, file audits and quality assurance checks to maintain consistently high standards.
• Ensure accurate and timely recording of casework using AdvicePro and associated digital systems.
• Promote excellent information governance, GDPR compliance and safeguarding practice throughout the service.
• Support preparation for contract monitoring, audits and quality inspections.

Partnership Working

• Act as Navigate's operational lead within the Exeter Crisis & Resilience Fund partnership.
• Work collaboratively with Churches Housing Action Team, Encompass Southwest, Exeter City Council and other partner organisations to deliver a coordinated 'No Wrong Door' service.
• Build strong relationships with local agencies to improve referral pathways and client outcomes.
• Represent Wis£rmoney at partnership meetings, operational groups and multi-agency forums.
• Support collaborative problem-solving and contribute to the ongoing development of the partnership.

Service Delivery and Performance

• Ensure timely allocation of referrals according to client need, complexity and risk.
• Maintain oversight of client journeys, ensuring seamless transitions from crisis intervention to longer term resilience support.
• Monitor performance against contractual targets, quality standards and key performance indicators.
• Contribute to contract monitoring reports and evaluation, ensuring outcomes and impact are accurately recorded.
• Identify emerging trends, unmet need and opportunities to improve service delivery.

Outreach, Innovation and Continuous Improvement

• Promote innovative approaches that improve accessibility, efficiency and client outcomes while maintaining personalised support.
• Support the implementation of new systems, digital technologies and service improvements across the partnership.
• Encourage reflective practice and continuous improvement, identifying opportunities to strengthen processes and remove barriers for clients.
• Keep up to date with changes in legislation, regulation and best practice relating to money advice, welfare benefits and financial inclusion.

Safeguarding and Risk Management

• Ensure safeguarding policies and procedures are fully implemented across the service.
• Provide advice and escalation support for safeguarding concerns and high-risk cases.
• Promote safe working practices for staff delivering home visits, outreach and community-based support.
• Foster a culture where safeguarding, professional curiosity and client wellbeing underpin every aspect of service delivery.

We are looking for a passionate and motivated Volunteer & Digital Services Coordinator to manage our volunteer programme and our Helpline & Digital Service.

In this role, you will recruit, train, supervise and support all volunteer roles (Helpline & Digital Service, art group and admin volunteers) and develop the volunteering provision at SARA, including organising SARA community events to engage volunteers. You will also have oversight of SARA’s Helpline & Digital Services (helpline, live chat and email service) for survivors of sexual violence. To do this, you will promote SARA’s digital services in Greater Manchester and beyond, develop the digital services procedures, line manage helpline sessional workers, ensure service user confidentiality, safeguard service users using the digital services, coordinate the on-call safeguarding rota for the digital services, identify service user themes, and collect and record all service area data.

Context

As the Community and Events Fundraising Officer, you will play a key part in ending youth homelessness in Scotland by inspiring people to support Rock Trust.

You will deliver exceptional supporter care and create meaningful experiences for everyone fundraising for us. Although a varied role, your work will follow strong themes – relationship building, spending time with supporters, and working with the Fundraising team; all to make a tangible difference for young people.

You’ll join an experienced and collaborative Fundraising and Communications team and be supported to identify opportunities to grow our community presence, take ownership of our community-led income, and inspire long term supporter loyalty to Rock Trust. In this varied and people-focused role you will meet and present to community groups such as schools, student societies, churches, and voluntary organisations. You may support groups to host their own events, take part in Youth and Philanthropy Initiative projects, or run collections, and you’ll play an important role in improving our supporter stewardship; helping create meaningful ways to connect with, and thank, our supporters. 

You will also look after our events portfolio; recruiting participants, ensuring they receive top-notch stewardship, and supporting them in their fundraising journey. From our annual Firewalk to third-party challenges such as marathons and abseils, you’ll ensure that every participant has a fantastic experience. You’ll also use your creativity to bring fresh ideas to the table, adding to, and enhancing, our existing events programme to keep supporters engaged and inspired.

In the office, you will collaborate with teams such as Communications and Finance. You will help bring supporter stories to life, create engaging content, process donations, maintain our CRM database, and ensure fundraising activities run smoothly. You’ll also play an important part in supporting volunteers and volunteer groups, helping to create an excellent supporter experience at every stage.

This is a fantastic opportunity to combine creativity, relationship building, and event management in a role where no two days are the same. You’ll have the opportunity to learn from experienced colleagues, while putting your own stamp on the work we do. Most importantly, your work will directly help end youth homelessness in Scotland, giving you the chance to see the real impact your efforts make on the lives of young people.

• Reporting to - Partnerships Lead
• Direct reports - Occasional students and volunteers
• Team size - Fundraising & Communications team of 6

Rock Trust promotes a family friendly culture. As such, we welcome discussions around flexible working and/or compressed hours, consider hybrid working, and run a flexi-time system. This Community and Events Fundraising Officer role could work up to 40% of the week remotely. While 60% of the role would be ‘office based’, in practise this could mean out in the community meeting groups, delivering presentations, or at events.

For over 140 years, the Forces Employment Charity has proudly supported service leavers, veterans and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs and training opportunities regardless of circumstances, rank, length of service or reason for leaving. 

By working for FEC, you will become part of a vibrant team living the Charity's values: Expert, Supportive, Passionate, Open and Honest, Resilient and Collaborative. 

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Brief role description

The Management Accountant plays a key role in supporting the Director of Finance and Resources and Head of Finance by preparing management reports, undertaking financial analysis and ensuring accurate reconciliations, audits and compliance with policies. Working closely with directors, managers and the fundraising team, the role also contributes to the effective implementation and monitoring of funding streams, financial controls and reporting processes.

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Who we're looking for

We're looking for a qualified accountant (ACA, ACCA, CIMA or equivalent) with experience in management accounting, budgeting and financial reporting. You will have an analytical mindset, excellent attention to detail and the ability to turn financial information into clear, concise reports that support decision-making.

The successful candidate will have experience producing monthly management accounts, a good understanding of VAT and strong IT skills, including proficiency to Microsoft Office. You'll be able to manage competing priorities, work to deadlines and communicate effectively with colleagues and stakeholders at all levels.

Most importantly, you'll be a proactive team player who can work collaboratively, exercise discretion when handling sensitive information and contribute positively to a supportive and mission-driven organisation.

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Interested? Want to know more about the Charity? Check out our website.

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Eager to know more about the role? Have a look at the Job Description. 

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What's in it for you? Check out our Benefits.

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Have we convinced you to apply? If so, submit your CV and Covering Letter by Monday, 16 August 2026.

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Got questions about the role? Get in touch with the People Team at the Forces Employment Charity.

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made the People Team aware before applying. 

We are committed to equal opportunities and improving the working lives of our staff by creating an inclusive and supportive environment where everyone, including those with disabilities, can thrive, develop and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

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#LI-DNI

Are you a talented storyteller, digital communicator, and community builder looking for a role with real purpose? St Marylebone Parish Church is seeking a creative and proactive Communications & Engagement Officer to help shape the voice and presence of one of London's most historic and vibrant parish churches. In this dynamic role, you'll lead engaging communications across digital, print, media, and events, promoting worship, music, outreach initiatives, and community activities that make a meaningful difference in people's lives.

Working at the heart of a thriving church community, you'll have the opportunity to create inspiring content, build relationships with diverse audiences, develop impactful marketing campaigns, and help strengthen connections with congregation members, local residents, visitors, businesses, and community partners. No two days will be the same, offering a rewarding blend of communications, engagement, events, and operational support.

If you're an organised and enthusiastic communicator with a passion for building communities and telling compelling stories, this is your chance to use your skills in a role where your work will have a visible and lasting impact. Join St Marylebone Parish Church and help bring our mission, values, and community outreach to a wider audience.

Everyone's Invited is a charity dedicated to exposing and eradicating rape culture through conversation,

education and systemic change. We work with young people, schools, policymakers and the wider public to

challenge the conditions that enable sexual violence and misogyny to persist.

Our vision is a society where everyone - regardless of background, identity, or circumstance - is free from sexual

violence, harm and oppression. A world where respect, consent and equity are embedded from the earliest stages

of life.

Role Summary

As Operations Manager, you will play a key role in the smooth running of our daily operations and

administration, and in the long-term sustainability of the organisation. You'll work closely with the CEO, COO

and senior team to coordinate systems, support financial reconciliation, lead HR across the employee lifecycle,

manage a team of 40+ volunteers, and oversee logistics across projects and teams as well as leading on the

management of our online safe space.

This is a varied and fast-paced role, ideal for someone with prior charity sector experience who is highly

organised, proactive, and eager to work within a values-driven organisation building a safer and more just world.

As we are a fast-growing organisation, your responsibilities may evolve to meet the needs of the organisation.

This role may occasionally require light physical labour (such as moving furniture).

Key Responsibilities

This role will include, but is not limited to, the following responsibilities

1. Finance & Reconciliation

• Support the Finance Officer with basic finance and reconciliation of transactions using Xero.
• Track and process invoices, expenses and contracts with support from the finance team.
• Liaise with external stakeholders including accountants, financial institutions, insurers and other service
• providers.
• 2. HR & People
• Lead HR across the employee lifecycle: recruitment administration, onboarding, contracts, probations,
• appraisals and offboarding.
• Maintain contracts and employment documentation, ensuring records remain current and compliant.
• Support HR and recruitment administration for new staff, freelancers and volunteers.
• Coordinate wellbeing and DEI initiatives, including wellbeing surveys, DEI surveys and staff wellbeing
• check-ins.
• Contribute to a safe, positive and inclusive working culture across the organisation.
• 3. Governance, GDPR & Policy
• Support GDPR compliance and maintain accurate staff, volunteer and organisational records.
• Support the development and implementation of policies, ensuring organisational compliance with relevant
• regulations and standards.
• Ensure organisational policies, procedures and governance documentation remain up to date.
• Support safeguarding administration and contribute to maintaining a safe and supportive environment for
• staff, volunteers and service users.
• 4. Operations & Administration
• Provide administrative and logistical support to the senior leadership team, including booking travel,
• coordinating accommodation, and planning meetings and events.
• Schedule and support internal meetings, take notes and ensure follow-up actions are tracked.
• Maintain and improve internal systems, including scheduling, databases, digital and physical filing, contract
• management and team workflows.
• Manage office supplies, equipment, subscriptions, software licences, office organisation, incoming post,
• recycling and facilities management.
• Monitor the general enquiries inbox and respond to or redirect enquiries as appropriate.
• 5. Programme & Volunteer Support
• Manage testimony processor volunteers and support the recruitment, onboarding, training and coordination
• of all EI volunteers.
• Lead the planning and delivery of the organisation's mentorship programme.
• Support the growth and delivery of the Safe Space campaign.
• Plan and execute the organisation's Annual General Meeting.
• Provide other administrative, logistical and monitoring support across organisational programmes and
• projects.

About Woman's Trust

The charity was established in 1996 to meet the gap in specialist mental health services. Woman’s Trust is led by and for women and aims to ensure that women affected by domestic abuse can live a life free from further harm and abuse. Our approach is trauma-informed and person-centred, empowering survivors on their journey to recovery from the trauma. We are committed to a positive, inclusive and equitable environment for our staff, service users and volunteers.

Alongside delivering our existing 1-1 counselling, self-development workshops and therapeutic support groups for women who have experienced domestic abuse, we are focused on developing our innovative mental health services for young women and girls, delivering new peer-led support groups and providing therapeutic groups to children and their mothers. We are also committed to developing further awarenessraising workshops and training for professionals, building on our research and policy to improve systems nationally.

About the role

The Head of Fundraising and Development role offers an exceptional opportunity to shape Woman’s Trust’s income strategy, develop new partnerships and play a central role in the organisation’s next phase of growth.

We are seeking an established income-generation leader who combines strategic and commercial judgement with a willingness to remain hands-on. The successful candidate will have a strong record of securing significant income, identifying new opportunities and building effective relationships with funders, commissioners and partners. They will also be a constructive and positive senior colleague: someone who works collaboratively, communicates clearly, takes ownership and contributes actively to the success of the wider organisation.

The role will oversee the development and implementation of the fundraising strategy and funding pipeline. Additionally, it will ensure the maintenance and growth of excellent relationships with both existing and prospective funders, including the stewardship of grants and timely reporting. Responsibilities will also include reviewing, updating, and developing service budgets, as well as overseeing or coordinating the submission of high-quality bids, funding approaches, and events.

As a member of the senior leadership team, this post will work cross-departmentally and will contribute to the overall strategy of Woman’s Trust, working closely with the CEO and the Board of Trustees. You will lead and line manage the Trust and Statutory Fundraising Manager, Fundraising Manager and Data Impact and Insights Manager. You will deliver a direct income target for each year, with a focus on the development and tendering of statutory commissioning.

Hours: Full-time, 35 hours per week.

Location: Woman’s Trust premises including co-location with statutory partners and community partnership  locations.Woman’s Trust operates a hybrid working model with a minimum of 50% to be on-site.

In return, we can offer:

• 25 days' holiday + 3 days at Christmas + Public holidays
• Hybrid & flexible working - office based with minimum of 50% of working hours in Woman’s Trust London office, we also support mutually agreed flexible working arrangements
• Cycle to work scheme
• Employee Assistance Program (EAP)
• Mandatory job-related training
• Individual staff professional development budget
• A caring, committed and highly collaborative environment
• Several social events/lunches per year
• Friendly, all women team

To find out more and apply with your CV, please visit our website via the apply button.  

Please note, CVs and cover letters should be sent in Word format.

Closing date: 31st August 2026.

First stage interviews (online): 22nd September 2026.

Second stage interviews: 28th September 2026.

Please note, this post is open to female applicants only – Equality Act 2010, Schedule 9, Part 1 applies.

About the role

This is a role for an experienced financial leader who can think strategically to ensure financial sustainability and resilience. You will enjoy being part of a mission driven team, be able to translate numbers into insight, and understand the importance of relationships, collaboration and trust.

Who We Are

Merton Connected strengthens the voluntary, community and faith sector and supports organisations across the borough through training, advice, volunteering and partnership building. We pioneered social prescribing in Merton, now embedded in every GP practice for over a decade, and deliver services including Healthwatch Merton, the Home Visits Library and Merton Giving, the borough’s place-based giving scheme. 

Our new 2025–2030 Strategy sets out a bold vision: A borough recognised for resilience, inclusion and community connection. To achieve this, we need strong internal foundations, and that includes a confident, people‑centred Finance Manager who can help us grow sustainably, work collaboratively, and prepare for the challenges facing the sector.

Our strategy commits us to being:

• A Convenor - bringing people together.
• A Capacity Builder - strengthening organisations.
• An Incubator - developing new ideas.
• An Amplifier - making community voices heard.

 To deliver this, we need financial leadership that is:

• Strategic but not disruptive
• Supportive, not siloed.
• Collaborative, not transactional
• Forward looking and resilient

You will help ensure Merton Connected remains financially strong, transparent, and sustainable for the future while maintaining excellent relationships with partners, funders, commissioners and community organisations.

KEY RESPONSIBILITIES

 Strategic Financial Leadership

• Support long term financial planning, scenario modelling, and risk management, including exploring income diversification.
• Ensure financial systems remain proportionate, efficient, and aligned with our strategic pillars.
• Help the organisation prepare for sector wide challenges such as rising demand, funding pressures, and increased complexity.
• Support the Quarterly Finance Sub Committee Meetings and attend Board Meetings

 Annual Accounts and Audit

• Prepare year‑end accounts in line with the Charities SORP.
• Work closely with auditors to ensure a smooth, timely audit process.
• Draft the financial commentary for the Trustees’ Annual Report.
• Ensure compliance with legal and regulatory requirements, including Charity Commission, Companies House, and HMRC.

Oversight of Day to Day Finance Operations

• Produce clear, accurate quarterly management accounts and cash flow forecasts with meaningful commentary.
• Work closely with the Assistant Accountant, providing them with support and direction.
• Maintain oversight of income, expenditure, payroll, reconciliations, and journals.
• Ensure robust tracking of restricted funds, project budgets, and grant reporting.
• Strengthen internal controls and financial procedures.

 Building Strong Relationships Across the Organisation

• Work collaboratively with department leads, supporting them to understand budgets and forecasts.
• Communicate financial information to colleagues and the Board in a clear, supportive, and accessible way.
• Contribute to a positive, team‑centred culture that reflects our values of Empowering, Collaborative and Inclusive.

 Customer relations with partners and funders

• Provide timely, accurate financial information for commissioners, funders, and partners.
• Build confidence with stakeholders through professionalism, clarity, and responsiveness.
• Support collaborative funding bids, shared investment pathways, and partnership‑led projects - aligning with our Convenor and Incubator roles.

 Support innovation and organisational development

• Work with Head of Operations to develop and embed robust and effective financial systems
• Help us test new approaches, pilot ideas, and strengthen our internal resilience.
• Ensure financial systems support accurate and timely information, as well as innovation and collaboration.
• Contribute to business planning, strategic development, and organisational learning.

PERSON SPECIFICATION

 Essential

• Qualified accountant (ACA, ACCA, CIMA or equivalent).
• Experience producing management accounts and year‑end accounts in the charity sector.
• Strong understanding of restricted funds, project accounting, and the Charities SORP.
• Excellent communication and interpersonal skills - able to build trust with colleagues, trustees, and partners.
• A collaborative, team‑centred approach.
• Ability to think strategically and anticipate future challenges.
• Commitment to our values: Empowering, Collaborative, Inclusive.
• Ability to present reports to the Finance Sub Committee and Board
• Ability to represent the organisation with funders stakeholders when needed.
• Familiarity with MS Office applications including Word, Excel, Teams and Sharepoint
• Commitment to confidentiality, safeguarding, equality and diversity.

Desirable

• Experience in infrastructure, health, community, or multi funded charities.
• Familiarity with NHS/ICB (Integrated Care Board)  funded programmes or local authority contracts.
• Experience with cloud based accounting systems such as Xero, Sage or QuickBooks
• Understanding of the voluntary sector landscape and its emerging pressures.

Who This Role Is Perfect For

Someone who:

• Brings solid charity financial management and reporting experience.
• Enjoys being part of a friendly, purpose‑driven team.
• Communicates well with non‑finance colleagues.
• Can balance strategic thinking with hands‑on oversight.
• Values relationships as much as spreadsheets.
• Wants to help build a more resilient, connected, and inclusive Merton 

Age UK Wandsworth has been supporting older residents across Wandsworth for over 60 years. We are an independent, well-established and trusted charity that serves approximately 15,000 residents a year in Wandsworth. Our goal is to help residents age well in Wandsworth and to build confidence and resilience to stay living healthily and independently for as long as possible.

This role will suit an organised and detail-oriented individual with good interpersonal skills, a professional approach, and the ability to work through challenges in a dynamic environment. You will be a key part of a small, friendly team who are busy making a difference to the lives of older people in Wandsworth.

What we can offer you:

You'll be joining a vibrant workplace where no two days are the same, working as part of a small, supportive team that is committed to making a positive difference in the community. You'll benefit from an experienced leadership team, collaborate with kind and caring colleagues who genuinely work together, and even have the company of a friendly hypo-allergenic office dog.

Due to the nature of the work that we carry out, our staff work from our office, day centre and in the community. Therefore, please note that unless it is otherwise stated, all roles advertised will require the successful candidate to work on-site.

Employee benefits:

• 5% employer’s pension contribution
• Cycle to work scheme
• Employee shopping benefits scheme
• Employee assistance programme (EAP)
• Employee recognition and reward programme
• Ongoing training and development opportunities

Hours: 4 days per week (30 hours) between 9.00am and 5.00pm

Clolsing date:  Tuesday 30th June at 11pm

Interview date: Friday 10th July

Salary: £48,000 p/a pro rata 

Contract: 1 year fixed term (covering a maternity leave position)

The Southmead Project is an equal opportunities employer providing free specialist counselling and support for survivors of abuse across Bristol and surrounding areas. Our recruitment is done in line with safer recruitment practices. We welcome people of any race, ethnicity, gender identity, sexual orientation, class, ability, language, religion and cultural background. We value the differences between people and affirm each person as an individual.

We value our team very highly and pride ourselves on being a supportive employer. We provide the following benefits to encourage a supported, well-rounded and enriched practice:

• Paid supervision for 1.5 hours per month, with an external supervisor of that person’s choice

• Line management for 1 hour per month

• Training budget of £500 per year to spend on relevant training of that person’s choice

• Employer pension contribution of 5%

• Generous annual leave allowance and paid sick leave

• Cycle to work scheme

• Optional private counselling for up to 12 sessions per year with an external counsellor of that person’s choice

Therapeutic Management

• To manage and support a staff team, including the Head of Active Recovery, a Counselling Lead, Nexus Counselling Manager, a Family Support Group Facilitator, and administrators.

• To oversee all of the charity’s therapeutic services and ensure that efficient and high-quality services are delivered.

• To be the charity’s Designated Safeguarding Lead to respond effectively and efficiently to safeguarding concerns.

• To ensure staff are sufficiently trained in adult and child safeguarding and that training records are kept up-to-date.

• To oversee the charity’s pre-trial therapy processes and be a point of contact for the police.

• To develop and improve the charity’s therapeutic services, including any expansion of the services.

• To manage therapeutic recruitment, inductions and training.

• To hold monthly staff meetings and service team meetings when needed.

• To oversee the individual and group supervision arrangements and reporting for all staff. 

• To manage and have overall responsibility for the ongoing use of an online Case Management System, ensuring that data is inputted accurately for reporting purposes.

• To support the charity’s quality assurance and development of its services through monitoring  and responding to client feedback and outcomes data.

• To develop the charity’s survivor voice work and ensure that the charity’s services are informed by survivors and their lived experience. 

• To manage any complaints raised by clients. 

Leadership

• To work collaboratively as part of a Leadership Team to make decisions and resolve issues affecting the day-to-day running of the charity and management of its staff team.

• To strategically plan and develop the therapeutic services of the charity.

• To develop relationships with partner agencies and professionals to raise awareness of our therapeutic services and strengthen our work.

• To build and maintain a positive working relationship with the Board of Trustees.

• To attend and contribute to trustee meetings and trustee working group meetings, reporting on the therapeutic services and any clinical matters arising. 

• To assist in promoting the charity by attending all relevant meetings directly connected with your work.

• To undertake any other duties appropriate to the needs of the charity.

Client Work

• To provide one-to-one counselling for survivors of abuse of all genders, both online / by phone and face-to-face, with a caseload of approximately 4 clients. 

• To maintain confidential and accurate counselling notes of all sessions.

• To attend monthly one-to-one clinical supervision with a supervisor approved by the Southmead Project. (Supervision is a requirement of this charity as members of the British Association of Counselling and Psychotherapy).

• To attend monthly one-to-one line management meetings.

• To work to the British Association of Counselling and Psychotherapy ethical guidelines.

• To work within the framework, spirit and ethos of the Southmead Project’s Equal Opportunities Policy, and actively engage in promoting the policy within the charity and in all dealings with clients and other agencies.

• All members of staff, paid and unpaid, are required to undergo the enhanced level of Disclosure and Barring Service check.

Please see attached job description for full details. 

Help to change the lives of people in Devon and Somerset through financial literacy, wellbeing and employability courses.  No experience necessary, we are looking for excellent communicators who can inspire others and deliver group sessions.

Job Purpose:

To deliver engaging and accessible financial education to individuals and groups across Devon and Somerset,w supporting people to build confidence, improve money management skills, and increase financial resilience. The role involves developing and delivering workshops, building partnerships to expand reach and supporting individuals to apply learning in their everyday lives.

Key Responsibilities Delivery of Education & Training

• Deliver interactive financial wellbeing workshops (both in-person and online)  
• Cover topics such as budgeting, energy efficiency, financial literacy, and resilience
• Adapt delivery to meet the needs of diverse audiences, including those with complex needs
• Create a safe, inclusive, and engaging learning environment
• Engagement & Partnership Development
• Engage with community groups, schools, colleges, and businesses to promote workshops
• Build and maintain strong relationships with partners and stakeholders
• Proactively generate opportunities and bookings for training session

Supporting Participants

• Encourage participants to develop practical money management skills
• Support individuals to build confidence and make informed financial decisions
• Provide light-touch follow-up support to assess progress and impact

Monitoring & Evaluation

• Collect feedback and evaluate the impact of sessions
• Maintain accurate records of delivery and outcomes
• Contribute to reporting requirements and continuous improvement Content Development
• Keep workshop materials up to date, relevant, and accessible
• Adapt content to reflect changes in policy, cost of living, and client needs

Team & Organisational Contribution

• Work collaboratively as part of the Navigate and Wis£rmoney team
• Contribute to service development and innovation
• Uphold organisational values, policies, and safeguarding practices

Person Specification Essential Criteria Skills & Abilities

• Strong communication and presentation skills
• Ability to engage diverse groups in an interactive and meaningful way
• Ability to work independently and as part of a team
• Confidence in building partnerships and generating opportunities
• Competent IT skills, including use of online delivery platforms

Experience & Knowledge

• Passion for financial wellbeing and supporting individuals facing hardship
• Understanding of the challenges faced by vulnerable individuals and communities

Other Requirements

• Ability and willingness to travel across Devon and Somerset (with a focus on Mid Devon, North Devon and Torridge for face-to-face delivery)

Desirable Criteria

• Experience delivering training, workshops, or group sessions
• A recognised teaching or training qualification (or willingness to work towards one)
• Understanding of mental health, financial wellbeing, employability, money management, or debt advice

Personal Attributes

• Enthusiastic, approachable, and engaging
• Empathetic and non-judgemental
• Adaptable and responsive to different audiences
• Motivated to make a positive impact
• Committed to equality, diversity, and inclusion

We are seeking a warm, creative leader for our vibrant creative wellbeing hub in Templars Square. In this hands-on, community-facing role, you will co-design inclusive arts activities that boost mental health, support our wonderful volunteers, and foster deep community connection. No two days are the same! Experience in community arts coordination and safeguarding essential. We warmly welcome applications from underrepresented communities. 

ABOUT GROWTH

GrowTH is a Christian charity in Tower Hamlets, working with local churches to house and empower people experiencing homelessness to start a new life. Through shelter, advocacy, and supported housing, we create environments where people are welcomed, listened to, and supported as part of a community. Our aim is not only to meet immediate needs, but to help each person rediscover their self-worth, unlock their potential, and encounter the transforming love of Jesus.

SUMMARY OF SUPPORT & HOUSING MANAGER

The Support & Housing Manager is a management role responsible for leading frontline staff, overseeing the quality of frontline support, and ensuring GrowTH’s Housing Project and wider support work operate safely, effectively, and in alignment with GrowTH’s purpose: enabling people experiencing homelessness to receive an excellent quality of holistic support in the practical, emotional, and social areas of their lives – as well as to encounter Jesus and experience genuine life transformation.

The role ensures that services not only function well operationally, but consistently deliver on GrowTH’s mission, promise to people, and values – supporting individuals to move from crisis towards stability, community, and restored identity.

ABOUT FRONTLINE SERVICES

GrowTH’s Frontline Services are:

1. Night Shelter (church based, rotating model)

2. Housing Project

GrowTH’s Frontline Staff currently are:

1. Night Shelter Advocate Workers (x2)

2. Housing Worker (x1)

As GrowTH develops its new Hub model, the Support & Housing Manager will play a key role in ensuring that the Night Shelter, Housing Project, and wider support functions operate as part of one joined-up pathway. Through effective management of frontline staff, the role will help create a culture in which staff are developed in their roles, work closely together, share insight appropriately, collaborate around complex cases, and ensure that guests and residents experience consistent support as they move between different parts of GrowTH’s work.

 RESPONSIBILITIES

1. Operational Oversight of Frontline Services

The S&HM will oversee the quality and consistency of support delivered across GrowTH’s frontline services, including support provided to Night Shelter guests through the Advocate Workers, while holding direct management responsibility for the effective running of the Housing Project.

1. The S&HM ensures frontline services consistently embody GrowTH’s promise by creating an environment where individuals are welcomed with dignity, experience belonging, are supported to move forward, and have opportunities to explore the Christian faith.

2. Managing the effective running of Frontline Services through monitoring the quality and consistency of support delivered by staff using the following: Line Management reports (monthly); statistics; casework files; support plans; move on plans; resettlement processes and regular calls to referral agencies and churches to gather feedback on GrowTH staff.

3. Manage and support frontline staff in resolving operational issues and practical service delivery challenges.

4. Holding a small, focused frontline caseload, alongside their wider management responsibilities. This will include direct casework with a limited number of guests and residents, particularly within the Housing Project, where additional management input, continuity of support, or more complex casework is required. The S&HM will also work alongside frontline staff on complex cases, support plans, move-on planning, key meetings, and periods of increased frontline need, modelling high-quality, relational, well-recorded and appropriately boundaried support. This casework involvement should also be used to model good practice, strengthen casework quality, and support the development of frontline staff in their roles.

5. Manage and support frontline staff to improve the quality and effectiveness of guest and resident move-on by:

o Monitoring referral levels into services

o Monitoring move-on pathways and move-on discussions

o Assist frontline staff in identifying system blockages (e.g. move-on, referrals) and facilitating solutions to unblock them.

6. Ensuring consistency and clarity in how frontline services operate

7. Ensure GrowTH accommodation is safe, well maintained, and compliant with all relevant requirements.

8. Ensuring appropriate boundaries and expectations are maintained

2. Overall Management and Oversight of the Housing Project

The Support & Housing Manager will hold overall responsibility for the safe, effective, and mission-aligned running of GrowTH’s Housing Project, which currently provides accommodation for 16 residents. Working closely with the Housing Worker, the S&HM will ensure that the project provides stable, affordable, well-managed accommodation alongside clear, tailored support that helps residents move towards independence, community, and long-term housing stability. Responsibilities include:

1. Providing overall day-to-day leadership and management of the Housing Project, ensuring it operates safely, consistently, and in line with GrowTH’s values, policies, and purpose.

2. Supporting and overseeing the Housing Worker in their work with residents, ensuring support plans, risk assessments, case records, move-on plans, and resident engagement are of a high standard.

3. Ensuring residents are welcomed, treated with dignity, and supported to make progress in practical, emotional, social, and spiritual areas of life.

4. Overseeing referrals into the Housing Project, including suitability discussions with the shelter/support team, referral partners, and prospective residents.

5. Ensuring that residents are appropriately inducted into the project, understand the expectations of their licence agreement, and are supported to sustain their placement well.

6. Monitoring rent, licence fee, service charge, arrears, and housing-related financial processes in liaison with the relevant administrative/finance staff, ensuring that residents are supported to keep payments up to date and that financial issues are addressed promptly.

7. Ensuring Housing Project properties are safe, well maintained, appropriately furnished, and compliant with relevant health and safety, fire safety, gas, electrical, and housing requirements.

8. Managing day-to-day operational relationships with key housing stakeholders, including landlords, housing associations, contractors, maintenance providers, and other relevant agencies, particularly in relation to repairs, lettings, inspections, safety checks, rent/service charge issues, property standards, and resident sustainment.

9. Ensuring that Housing Project policies, procedures, house expectations, and resident agreements are clear, up to date, implemented consistently, and reflect actual practice.

10. Overseeing resident support, including budgeting, benefits, employment, training, life skills, wellbeing, relationships, community engagement, and preparation for independent living.

11. Ensuring appropriate boundaries, accountability, and standards of behaviour are maintained within the Housing Project, responding to concerns, complaints, safeguarding issues, and breaches of expectations in line with GrowTH procedures.

12. Managing move-on planning for Housing Project residents, ensuring residents are supported to prepare for suitable accommodation and that links are developed with appropriate move-on providers and pathways.

13. Working with the Director to review and develop the Housing Project, identifying strengths, gaps, risks, opportunities for improvement, and future development needs.

3. Staff Leadership, Performance, and Development

Ensure frontline staff are supported, effective, and accountable. Responsibilities include:

1. Line management of frontline staff

2. Performance management and addressing challenges in service delivery

3. The S&HM will model and cultivate GrowTH’s values within the team, ensuring that staff:

a. Demonstrate compassion and consistency in their work

b. Follow through on commitments to guests and partners

c. Take responsibility for delivering high-quality support

d. Work collaboratively as part of a unified team

4. Supporting staff in decision-making, particularly with complex or challenging cases.

5. Ensuring staff receive appropriate training and development

6. Building a healthy, collaborative, and mission-focused team culture

4. Faith 

As part of a Christian organisation, the Support & Housing Manager will:

1. Contribute to maintaining a Christ-centred culture across frontline services

2. Support staff to create environments of Christian community, care, and hospitality

3. Ensure accessible opportunities for guests to explore the Christian faith

4. Encourage staff to integrate GrowTH’s Christian ethos into their work in a way that is authentic and non-coercive

5. Other responsibilities

These include:

1. Being an active member of GrowTH’s Senior Management Team

2. Ensuring that safeguarding is embedded across all frontline services.

3. Participating in complaint resolution where appropriate

4. Escalating issues where necessary in line with organisational procedures

5. Ensuring frontline service procedures reflect actual practice on the ground

6. Supporting development of operational processes (e.g. referral pathways, service flow)

7. Occasionally representing GrowTH in external conversations where appropriate