Crm database training manager jobs

Join Wings for Life and take the lead in shaping one of the most exciting and impactful event portfolios in the charity sector. You will drive the strategy, growth and delivery of a diverse programme of premium fundraising events, mass participation experiences and high-profile partnerships that inspire supporters, engage world-class brands and generate vital funds to find a cure for spinal cord injury.

Your portfolio will span exclusive owned fundraising events such as Mikey’s Mountain Miles, our skiing fundraiser with Mike Tindal MBE; The Clay Day, a premium sporting and hospitality experience with our Formula 1 partners; and two established golf events, including an owned event, Gourmet Golf, and a supporter-led initiative. You will also play a central role in maximising opportunities through major third-party events and partnerships, including the Wings for Life World Run, the London Marathon 2027, and high-profile Red Bull events.

This is more than event management. It is an opportunity to identify new opportunities, develop innovative event concepts and create unforgettable supporter experiences that stand out in a crowded fundraising landscape. Working closely with senior leadership, ambassadors, partners and supporters, you will combine creativity, commercial acumen and flawless execution to grow income, build awareness and strengthen Wings for Life’s position as a leading charity brand. Whether enhancing existing events or creating entirely new experiences within and beyond the Red Bull universe, you will play a pivotal role in delivering ambitious growth and lasting impact.

What We're Looking For

We’re seeking an ambitious, creative and highly organised event leader who thrives on turning great ideas into exceptional experiences. You will have a proven track record of delivering high-quality events, achieving ambitious commercial and fundraising targets, and building strong relationships with a wide range of stakeholders. Equally comfortable developing strategy and rolling up your sleeves to deliver flawless event execution, you will bring the energy, entrepreneurial mindset and attention to detail needed to drive growth across our events portfolio.

As a manager, you will lead and develop our Event & Fundraising Specialist, providing coaching, support and professional development while fostering a collaborative, high-performing culture. You will also play an active role in supporting our individual fundraising programme and championing a ‘one team’ approach across the organisation.

Success in this role will require strong commercial awareness, budget management expertise and the confidence to negotiate, influence and present to senior stakeholders, partners and Board members. You will be adept at managing multiple priorities in a fast-paced environment, while maintaining a relentless focus on delivering outstanding supporter experiences and maximising return on investment.

Experience working with premium brands, VIP audiences, luxury hospitality or high-end events would be advantageous, as would a passion for identifying new opportunities, creating innovative event concepts and challenging conventional thinking. Above all, you will be a solutions-focused self-starter with exceptional relationship-building skills, a genuine passion for our mission and the drive to help Wings for Life achieve extraordinary impact.

We value experience, talent and results over formal qualifications. If you have the vision, energy and expertise to grow one of the most exciting event portfolios in the charity sector, we'd love to hear from you.

Wings for Life have one sole mission: to find a cure for spinal cord injury. As the charity partner of Red Bull, 100% of our fundraising goes directly to scientific research as they cover all our costs.

About Bank Workers Charity

We’re the charity for past and present bank employees and their families – here when life gets tough.

Every year, we help thousands of people navigate challenges like financial problems, mental health concerns, housing issues and more. We do that through free, confidential support-from expert advice and specialist referrals to financial grants.

We believe everyone deserves support when they need it most and we work hard to make sure that happens. If you care about making a real difference to people’s lives, you’ll be in good company

About the role

We are looking for an experienced and compassionate Interim Visiting Caseworker to join our Services & Grants team for 12 months. This home-based role will support clients across the North West of England, with regular travel to meet clients and work with partners.

You will manage a varied caseload, complete in-depth assessments by phone, video call or face to face, and provide practical advice, advocacy and ongoing support to clients experiencing crisis, distress, financial difficulty, disability, long-term health conditions or other complex challenges.

Key responsibilities

• Assess client needs and agree tailored support plans.
• Provide advice and guidance on welfare benefits, budgeting, housing, employment, care, debt and wellbeing.
• Support benefit checks, mandatory reconsiderations and appeals where appropriate.
• Prepare clear case notes and grant reports and maintain accurate records.
• Work with statutory agencies, partners and referral organisations to secure the right support for clients.
• Follow safeguarding, confidentiality, data protection and lone working procedures at all times.

About you

You will have significant experience supporting people in distress or crisis, including people living with disability, long-term health conditions or complex personal circumstances.

You will be confident managing a caseload, assessing needs, prioritising effectively and building trust while maintaining clear professional boundaries.

• Strong knowledge of welfare benefits and client support services.
• Excellent communication, administration and report-writing skills.
• Ability to work independently from home and travel regularly across the North West.
• Willingness to travel to London at least once a month, and more often where required.
• Experience of grant administration, partnership working, CRM systems or benefit appeals would be advantageous.

What we offer

We’ve put a lot of energy into being a great place to work. We’re proud of our supportive culture and commitment to equality, diversity and inclusion. There are plenty of learning opportunities, and as a wellbeing charity we aim to be a leader in wellbeing support for our people.

Our benefits include

• 28 days holiday, plus statutory bank holidays
• 8% employer contribution to Bank Workers Charity’s pension scheme and up to 3% matched with employee contributions
• A wide range of employer funded wellbeing experiences through Heka
• Flexible benefit provision (including Bupa plan, cycle to work, payroll giving and electric car scheme)
• Group Life Cover (three times annual salary)
• Weekly wellbeing half hour
• Employee Assistance Programme

If you are a skilled caseworker who can quickly build relationships, provide practical and compassionate support, and make a meaningful difference to people facing challenging circumstances, we would welcome your application.

About Kinship

We are Kinship. The leading kinship care charity. 

We're here for kinship carers - friends or family who step up to raise a child when their parents aren't able to. 

We support kinship families across England and Wales and are expanding our work into Scotland.

Let's commit to change for kinship families.

Purpose of the role: 

The Kinship Navigator provides intensive, time-limited support to kinship carers through the Kinship Connected programme, a structured six-month intervention designed to help kinship families stabilise placements and access the support they need.

Working directly with kinship carers in West Dunbartonshire, you will build trusting relationships while completing structured assessments, goal setting and reviews to help families strengthen their support networks and navigate services such as children’s social care, education, health and community support.

This is a community-facing role, working from Y Sort It’s offices and directly in kinship carers’ homes and community spaces. You will work alongside Y Sort It’s Intandem mentors to ensure that both carers and the children they care for receive coordinated, complementary support.

Accurate recording of your work is essential to enable Kinship and Inspiring Scotland to understand what is working, demonstrate impact and learn from this pioneering pilot.

Direct support

You will provide intensive one-to-one support to kinship carers for up to six months, working within the delivery approach set out in the Kinship Connected Service Manual. You will also establish and facilitate a monthly support group for kinship carers in West Dunbartonshire.

This may include:

• Providing emotional and practical support to kinship carers.
• Completing structured needs assessments, SMART goal setting and regular reviews with kinship carers.
• Advocating for kinship carers in meetings with professionals where appropriate.
• Establishing and facilitating a monthly support group for kinship carers in the local area.
• Mapping local services and building relationships with organisations that can provide specialist support, training or activities for kinship families in West Dunbartonshire.
• Liaising with schools, local authorities and other professionals to coordinate support around families.
• Supporting kinship carers with challenges relating to the child(ren) in their kinship care.
• Signposting to relevant services, support organisations and Kinship training opportunities.
• Referring children in kinship care to Y Sort It’s Intandem mentoring programme where appropriate.
• Coordinating celebration and family events (including in Kinship Care Week).
• Supporting applications for grants for essential items or family breaks.

Partnership working with Y Sort It and Inspiring Scotland

• Work closely and collaboratively with Y Sort It colleagues on a day-to-day basis, building a strong co-location relationship that benefits kinship families.
• Develop and maintain clear cross-referral pathways between Kinship Connected and Y Sort It’s Intandem mentoring programme.
• Contribute to joint learning and shared reflection about how the whole-family model is working and what outcomes are being achieved for both carers and children.
• Represent Kinship professionally in all interactions with Y Sort It, Inspiring Scotland and other local partners.
• Participate in any joint reporting, learning or evaluation activities required by Inspiring Scotland.

Collaboration and wider partnership working

• Build constructive relationships with West Dunbartonshire Council and other statutory and voluntary sector partners to support awareness of the programme and effective referral pathways.
• Work closely with colleagues across Kinship, including Peer Support, Training and Communications, to ensure kinship carers in West Dunbartonshire can access the full range of Kinship’s support.
• Contribute to cross-team learning, sharing emerging insights about kinship carers’ experiences and the local landscape in Scotland to inform Kinship’s broader organisational learning.
• Represent Kinship at local meetings, networks or events to strengthen collaboration and raise awareness of kinship care in Scotland.

Safeguarding and risk management

Kinship has a robust safeguarding structure. You will be supported by a Designated Safeguarding Lead (DSL) and Designated Deputy Safeguarding Leads (DDSL). In line with this policy, and mindful of the Scottish legislative and practice context, you will:

• Recognise, report, record, respond and refer safeguarding risks via our safeguarding process with the support of the safeguarding team.
• Follow and understand Kinship’s organisational safeguarding policies, as well as relevant Scottish guidance and legislation.
• Complete risk assessments for events in line with Kinship’s policy.
• Follow the Kinship Health and Safety policy.
• Use the StaySafe lone worker app.

Monitoring, evaluation and data quality

Accurate and consistent data recording is a core requirement of this role. As Kinship Connected in West Dunbartonshire is a pilot programme, high-quality records and documentation are essential to demonstrate impact to Inspiring Scotland and to generate the learning that will inform future development of Kinship’s work in Scotland.

• Maintain accurate, timely records of all activity, assessments, support plans, contacts and outcomes on Kinship’s CRM system (Salesforce) in line with organisational policy and programme protocols.
• Complete kinship carer needs assessments, SMART goal setting, reviews and outcome recording in accordance with the Kinship Navigator model.
• Contribute to monitoring and reporting requirements for Inspiring Scotland, ensuring activity and outcomes are documented consistently.
• Fully contribute to quality assurance and learning processes, including collecting feedback and case studies that demonstrate impact for kinship families.
• Contribute to the learning about how co-location with Y Sort It supports whole-family outcomes

Job Title: CRM Operations Analyst

Team: Digital Transformation & Technology (Supporter Engagement & Experience)

Location: Hybrid (split between home-working and either London, Cardiff or Edinburgh)

*This role sits within a pay grade with a pay range of £33,367 to £50,051. The salary on appointment will be set at the lower end of the pay range, to a maximum of £36,704 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

Context and purpose of role

At the Ramblers, our ability to connect with supporters, manage members, and empower volunteers depends on the smooth running of our CRM (Salesforce). The CRM Operations Analyst plays a vital role in making this possible.

By managing day-to-day CRM operations, handling imports, selections, and user support, you ensure that colleagues across the organisation can trust the data they use and work efficiently. Your contribution means communications are targeted and accurate, volunteer and supporter records are reliable, and teams can focus on their mission rather than system issues.

Your work ensures that colleagues can rely on accurate data and smooth processes, so supporters receive timely communications, members feel well served, and volunteers have the information they need to play their part.

Key Responsibilities

User Support & Administration

• Provide first-line technical support for Salesforce, resolving user issues related to access, new fields, layouts, and general functionality, escalating complex configuration or system-wide issues to the Senior Database Administrator where required.

• Provide second-line support for record-level data issues (e.g. duplicates, permissions, missing fields, or data discrepancies), escalating where necessary for complex data or automation errors.

• Provide guidance to staff on how best to use Salesforce for their day-to-day needs.

• Maintain and update user accounts, roles, and permissions.

• Deliver basic in-house training sessions and user guides to support adoption.

• Day-to-day responsibility for co-ordinating routine GDPR-related deletion requests.

Data Management & Imports

• Manage regular data imports

• Run reconciliations with Finance to ensure CRM records align with income systems.

• Support data quality initiatives, including deduplication and validation.

• Maintain GDPR consents, preferences, and data hygiene standards.

Reporting & Dashboards

• Build and update simple CRM reports and dashboards.

• Help staff use reports effectively, and create custom reports where needed

• Collaborate with the Analyst Engineer and Data Analyst to ensure consistency between CRM and business insights dashboards.

Configuration & Changes

• Make declarative (no-code) changes to Salesforce (e.g. page layouts, fields, validation rules, workflows).

• Support the Senior Salesforce DBA in testing and deploying small changes.

• Help enforce configuration standards and document processes.

Integrations & Pipelines (Support Role)

• Monitor automated data flows between Salesforce and other systems (e.g. Azure Data Factory pipelines, Mailchimp).

• Escalate complex pipeline or automation issues to the Senior Database Administrator or Analytics Engineer.

• Support basic configuration tasks to ensure reliable system-to-system connections.

The person

Skills & Experience

Essential

· Hands-on experience using Salesforce (ideally beyond “super-user” level, but full Admin certification not required).

· Familiarity with data imports and reconciliation processes.

· Ability to write and run SOQL or SQL queries at a basic level.

· Experience building reports and dashboards in Salesforce.

· Strong attention to detail and accuracy in handling supporter data.

· Good communication skills, with the ability to support non-technical colleagues.

· Understanding of GDPR and the importance of data protection.

Desirable

· Salesforce Administrator certification (or willingness to work towards it).

· Experience in a not-for-profit, membership, or fundraising environment.

· Familiarity with Gift Aid, Direct Debits, or other fundraising processes.

· Exposure to Azure Data Factory or other data pipeline tools.

· Experience supporting email/marketing integrations (e.g. Mailchimp, Marketing Cloud).

Personal Attributes

· Collaborative – thrives working across teams, supporting both technical colleagues and non-technical end users.

· Proactive – anticipates problems, identifies opportunities for improvement, and takes initiative.

· Detail-focused – delivers reliable, accurate data and documents processes thoroughly.

· Adaptable – able to shift between operational fixes and long-term improvements.

· Curious – motivated to learn and grow in data engineering, BI, and analytics.

Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

Location: Westminster, London

Contract: Permanent, Part-time

Salary: £33,376 per annum for 32 hours per week over 4 days, based on an FTE salary of £41,720 per annum (NJC Scale Range 27–29) inclusive of London Weighting, pension and other benefits. 

Hours of work: This is a flexible role of 32 hours per week, over 4 days (8hrs per day)

Annual leave: 35 days including bank holidays / Statutory Holidays (pro-rata for part time)

Closing Date: Monday 10th August 2026

JOB PURPOSE

This is a pivotal role within The Passage’s Fundraising Team, created to help support the transformation of our supporter data systems and ensure we become a more data informed, insight driven organisation and fundraising team. You will be the main contact for the fundraising CRM working with the fundraising team and other teams within The Passage such as finance and IT to ensure the smooth running of all systems and processes.

As the dedicated data and CRM Manager for Fundraising and Communications, you will support colleagues with reporting, analysis, campaign set-up and selections, and data strategy. Your work will ensure our data is accurate, accessible, and GDPR-compliant, enabling smarter decision-making, improved supporter journeys, and to help grow income. You will also be working with the Marketing and Communications team to implement email soft opt-in for our supporters. This is a unique opportunity to shape how we use data to engage, retain, and grow our supporter base at a time of exciting change. 

MAIN DUTIES 

1. Fundraising CRM Project Leadership 

• Manage and maintain the current Salesforce system, ensuring it remains functional, accurate, and fit for the purposes of stewarding donors and maintaining accurate records of donations 

• Act as the day-to-day lead for the CRM system within the Fundraising and Communications team, ensuring it meets team needs and supports strategic goals. 

• Document workflows, integrations and processes to ensure the long-term sustainability and usability of the system for vital processes such as donation processing and gift aid 

• Work with IT and the fundraising team to evaluate onboard 3rd party platforms to support fundraising initiatives. Ensure any changes are approved with senior stakeholders and documented.

• Be a custodian of GDPR within the Fundraising team and be the main point of contact with The Passage’s Data protection lead and ensure all policies and procedures are up to date and in line with current fundraising regulations. 

2.CRM and Data Management 

• Work collaboratively with the IT team and procurement team as the fundraising representative to recommend improvements to the current CRM and any other related projects. 

• Maintain and improve the quality of supporter data through regular cleansing, deduplication, and tagging to ensure accuracy and GDPR compliance. 

• Ensure ongoing system performance and data integrity by embedding data hygiene routines and best practices. 

• Work with the Finance team to support integration between the CRM and finance systems for seamless donation and income reporting. 

• Working with data flows and setting up integrations, ensuring the system runs smoothly on an ongoing basis, making updates, troubleshooting issues whilst maintaining data consistency. 

• Work on system migrations and leading on maintaining proper process structures and documentation during those transitions. Keep track of installed packages, security keys, and their passwords and related administrative processes. 

• Be responsible for all data imports from our 3rd party platforms, ensure that data is uploaded in line with regular upload schedule in an accurate manner. 

• Work with the Marketing and Communications team to help implement soft opt-in 

• Manage one database volunteer to complete database tasks. 

3. Data Selections, Segmentation and Campaign Support 

• Collaborate with the Fundraising team to perform targeted data selections for appeals, newsletters, stewardship journeys, and events. 

• Develop and maintain segmentation structures and logic to support personalised supporter journeys and strategic targeting. 

• Work closely with the Marketing and Communications team to provide campaign-ready data for fundraising, advocacy, and engagement activities. 

4. Reporting and Insight 

• Design, build, and maintain dashboards and reports that provide real time insight into fundraising performance, donor behaviour and campaign results. 

• Create and deliver regular and ad hoc fundraising analysis to inform strategic decisions and performance tracking. 

• Proactively identify opportunities to improve donor retention, upgrade journeys and lifetime value through data driven insight. 

5. Cyber Security 

• Work closely with the IT team to manage security/GDPR of the Fundraising crm 

• Develop knowledge in this area and undertake training as required. 

6. Other Duties: 

• Provide ad-hoc administrative support to the Fundraising and Communications team. 

• Support and attend fundraising events as required. 

GENERAL RESPONSIBILITIES 

• Stay up to date on policies/news/regulations relating to the role 

• Work with the Supporter Engagement Officer on shared tasks and provide reports as required and troubleshoot any issues 

• Proactively flag any data integrity issues with Line Manager and help develop action plans as required. 

• Participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary. 

• Participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs. 

• Ensure that all The Passage’s policies and procedures are adhered to and contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults. 

• At all times, undertake your role in a professional manner maintaining a high-quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage and uphold standards expected by The Fundraising Regulator 

• Undertake any other duties that may be required which are commensurate with the role. 

• In conjunction with your Line Manager, continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage. 

Note: This Job Description summarises the main responsibilities of the role at the time of writing. As the organisation and digital activity continue to develop, the role may evolve in consultation with the postholder. 

Person Specification:   

This person specification sets out the essential abilities and qualities which are used in the selection criteria for the post. When completing your supporting statement please address criteria E1 to E10 and K1 to K9, giving evidence of your experience and abilities and demonstrating your understanding and knowledge.

EXPERIENCE 

E1 Experience of using a database to accurately enter and manage data

E2 High level skills related to data management and handling

E3 Working extensively with Fundraising CRM system

E4 Implementing policies and procedures

E5 Running reports and analysing data.

E6 Understanding of data protection and GDPR principles

E7 Working with Salesforce, ideally with Administrator certification. (Desirable)

E8 Experience supporting or leading database/system improvement projects, including implementation or migration (Desirable)

E9 Experience of onboarding 3rd party platforms with GDPR compliance and collaboration with IT

E10 Experience of working in the charity sector (Desirable) 

KNOWLEDGE 

K1 Ability to prioritise and organisational skills, remaining calm under pressure

K2 Team working skills with a positive and collaborative approach.

K3 Interpersonal and communication skills, both verbal and written.

K4 Standards and procedures for payment card processing, electronic payments (e.g. BACS, bank transfers), banking and handling cash securely.

K5 Individual giving and/or other types of fundraising.

K6 Up to date knowledge of GDPR compliance and soft opt-in

K7 Relevant regulations, legislation and professional codes of practice.

K8 IT proficiency, especially Excel, Word and Outlook. 

About the Sickle Cell Society (SCS)

The Sickle Cell Society (SCS) is the only national charity in the UK that supports and represents people affected by a sickle cell disorder. We provide information, advice and support to enable people to improve their overall quality of life. Over 19,000 people in the UK have a sickle cell disorder, an inherited condition that predominantly affects people of Black African and Black Caribbean heritage; and to a lesser extent people of Mediterranean, Middle Eastern, South Asian and Central/South American heritage. 

Job Purpose:

To assist the Fundraising Manager in the delivery of our Fundraising Strategy and on-going development to achieve our fundraising priorities and targets. An exciting and varied role, we are seeking a strong team player, and someone with the confidence and initiative to help develop and grow charitable income. The post holder will be someone with a ‘can-do’ attitude and the enthusiasm to want to learn and get things done. We are a small, friendly and closely knit team of 20 skilled and highly committed staff and over 50 active volunteers.

The post-holder will work closely with the Fundraising Manager, and wider team to provide an engaging supporter journey and timely, efficient donor care to existing and new supporters of the Society. Responsible for helping the team meet our agreed income targets for celebratory giving, challenge events, community fundraising and corporate payroll giving initiatives.; the post-holder will be keen on developing their Fundraising career and interested in expanding their use of CRM databases, data management and the production of reports for effective donor stewardship.

You will be responsible for the membership and donors’ database (Beacon) keeping it up to date and reporting back on results, whilst ensuring data compliance and implementation of data. You will be highly proficient in the use of business IT systems in particular Microsoft Excel to analyse data, and you will also have at least one year’s experience, or equivalent, in producing detailed and insightful reports.

The post-holder will be a confident communicator and collaborator with proven relationship building and creative and innovative fundraising skills. You will also support the development of our fundraising communications, monitoring performance across all channels driving best practice and income growth. You will generate and develop engaging fundraising communications and be responsible for your own copywriting, including thanking our wonderful donors via the most appropriate communication channels. 

This varied role will give you the opportunity to further your fundraising skills across a broad range of income generating activities as well as build strong, professional relationships to benefit the SCS’ charitable objectives.

Visit our website for full details and to apply (we do not accept CVs).  The role closes at 11.59pm Thursday 30th July.

FUNDRAISING MANAGER

Looking for a fundraising role where your work genuinely changes lives?

Our client is a Christian charity supporting families and individuals through programmes focused on poverty relief, emotional wellbeing, education, community support and long-term life transformation. They are looking for a proactive, relationship-focused Fundrai Manager to help grow and strengthen their fundraising across trusts, donors, events and community fundraising.

This is an exciting opportunity to join a growing charity making a real difference to families and local communities. Working closely with their Fundraising Director, you’ll play a key role in building meaningful supporter relationships, delivering engaging fundraising activity and helping develop sustainable income streams that allow the charity’s work to flourish.

This is far more than a desk-based fundraising role. They require someone who enjoys building connections, spotting opportunities, bringing ideas to life and getting involved in the practical delivery of fundraising activity.

Your work will include:

• Building and nurturing strong donor and supporter relationships
• Supporting trust and foundation applications and reporting
• Helping plan and deliver fundraising events and community initiatives
• Managing and maintaining fundraising data through Salesforce CRM
• Supporting the delivery of fundraising strategy across multiple income streams

We’re looking for someone who:

• Has experience in fundraising, donor engagement or community fundraising
• Is comfortable working independently and as part of a team
• Has experience using CRM systems (Salesforce desirable)
• Enjoys both strategic thinking and hands-on delivery
• Is a confident communicator and relationship builder
• Will respect the charity’s strong Christian ethos.

In return, you’ll join a supportive and collaborative team within a charity that is growing, ambitious and deeply rooted in community impact. You’ll have the opportunity to develop across different areas of fundraising and charity life while seeing the direct impact of your work on families and individuals who need support.

If you’re passionate about people, purpose and building relationships that make a difference — we’d love to hear from you.

Title: CRM and Power Platform Developer

Hours: 35 hours per week

Contract: One-year fixed term

Location: Office, hybrid or remote (1 week induction in office)

Salary: £39,793 pro-rata

Accountable to: Head of IT (Operations)

Responsible for: No management responsibility

DBS Eligibility: Basic DBS check and Social Media/Adverse Media checks

Closing Date: 10th August 2026

About the role

Join a charity that’s passionate about safeguarding children and vulnerable adults. If you want your work to have a real-world impact, this is the role for you.

What You’ll Do:

You’ll be part of a small, collaborative data team of three, working closely with our Head of IT & Data and colleagues across the organisation. This is a hands-on role where you’ll:

• Redevelop our CRM and introduce new features.
• Create intuitive tools like Power Apps to make life easier for users.
• Design workflows and automations that boost efficiency and improve data quality.
• Develop reporting tools that empower teams to use data effectively every day.

It’s a unique opportunity to combine technical development with strategic thinking—embedding data-driven practice across Thirtyone:eight.

Why You’ll Love Working Here:

• Purpose-driven work: Everything you do helps protect children and vulnerable adults.
• Flexible working options: Balance your life and work with hybrid arrangements.
• Professional growth: Opportunities to learn, innovate, and lead.
• Supportive culture: Join a friendly, collaborative team that values your ideas.

If you love solving problems, building tools that people actually enjoy using, and want your work to have a positive impact, we’d love to hear from you.

Main Responsibilities

• Enhance and support Thirtyone:eight’s Microsoft Dynamics CRM to meet business requirements, ensure reliability, performance, security and compliance with GDPR.
• Create Power Apps to support the ongoing requirements of the business
• Perform Unit Testing and end-to-end testing as appropriate 
• Liaise with end users for User Acceptance Testing and user-training
• Maintain clear and up to date documentation of system design, configuration, workflows, and user guides 

Specific Responsibilities

1. Work with the Senior Developer to support and enhance Thirtyone:eight’s Microsoft Dynamics CRM, ensuring it is secure, fit for purpose, and meets service and reporting needs.
2. Design and maintain Power Platform tools, including Power Apps and Power Automate, with user-friendly interfaces for efficient data entry and access.
3. Create and optimise workflows and automations to improve efficiency, strengthen data quality, and reduce manual processes.
4. Optimise the use of storage within Thirtyone:eight’s Dataverse environment.
5. Facilitate workshops, discussions, and user interviews to capture functional and non-functional requirements.
6. Translate business needs into clear, structured specifications and user stories.
7. Validate requirements with stakeholders to ensure shared understanding before development begins.
8. Identify opportunities for process improvement, automation, and data quality enhancement.
9. Collaborate with users and managers to translate requirements into practical, user-friendly solutions, supported by appropriate documentation.
10. Integrate Power Apps with other Microsoft services, such as SharePoint and Teams, and with third-party tools where applicable.
11. Develop and follow test plans to support reliable delivery of changes and enhancements.
12. Keep system documentation current, covering design, configuration, workflows, reporting structures, and user guidance.
13. Ensure all developments comply with GDPR, data protection, and security standards.

Person Specification

A) Essential Personal Characteristics and Qualities:

• Humility - Having a modest view of your own importance.
• Integrity - The quality of being honest and having strong moral principles.
• Openness - Acceptance of, or receptiveness to change or new ideas. 
• Collaborative - Involving two or more parties working together. 
• Solution-focused - Concentration in problem solving or dealing with a difficult situation.
• Learning - Knowledge acquired through study, experience, or being taught.
• Creative - Having good imagination, thinking differently, or having original ideas.
• Fair - Treating people equally without favouritism or discrimination. 
• Committed - Dedicated to a certain course, cause or policy.
• Passionate - Having or showing strong feelings or beliefs. 

B) Essential Experience:

Experience in application or systems development, with either direct Microsoft Dynamics/Power Platform experience or transferable experience that would support rapid cross-training, including:

• Developing, configuring, or supporting business applications using a modern programming language or low-code platform.
• Working with relational databases, data models, queries, reporting, dashboards or structured business data.
• Creating or working with APIs, integrations, connectors or data flows between systems.
• Gathering user requirements and translating them into practical technical specifications or solutions.
• Testing, documenting, deploying and supporting system changes or enhancements.

B) Desirable Experience:

• Direct experience with Microsoft Dynamics 365, Dataverse, Power Apps, or Power Automate.
• Experience with Power BI or other reporting tools.
• Experience working in a charity, membership, CRM, case management, or safeguarding-related environment.

d) Essential Abilities, Knowledge & Motivation:

The successful candidate will also be able to demonstrate:

• Strong technical aptitude and the ability to learn new systems, platforms and development approaches quickly.
• Practical problem-solving skills, with the ability to analyse issues and deliver workable, user-friendly solutions.
• Clear communication skills, including the ability to work effectively with both technical and non-technical stakeholders.
• Good attention to detail when working with data, configuration, testing and documentation.
• Awareness of data protection, information security and good practice when designing or supporting systems.
• A proactive and organised approach, with the ability to manage priorities and deliver work on time.
• Willingness to develop expertise in Microsoft Dynamics 365, Dataverse, Power Apps and Power Automate.
• A desire to “give back” by working for a non-profit and supporting Thirtyone:eight’s safeguarding mission.

ABOUT THE ROLE

The Fundraising and Marketing Assistant will play a pivotal part in advancing Off The Records (OTR) fundraising and marketing strategies. As OTR continues to grow, this position will be instrumental in expanding our online presence and ensuring we connect with a broad audience, including young people, families, professionals, and supporters of our mission. It’s an ideal opportunity for someone who is both creative and analytical, skilled in producing compelling content and using data to amplify digital impact. This role would suit someone who ideally has previous charity experience, can take initiative, think proactively, and confidently manage projects independently – qualities that are especially important in our small, dedicated team.

You’ll work on a wide range of projects, creating engaging content that aligns with OTR’s brand and values across our website, social media, and email campaigns. This includes developing multimedia content (including graphics, videos and blogs) to promote our work and highlight our impact in the local community.

From a fundraising perspective, you will support our fundraising activities and ensure efficient administration using the ‘Donorfy’ database. This includes leading on the stewardship of donors and community fundraisers, managing our fundraising CRM database, and working on small and medium-sized trust and grant applications. You’ll also support digital campaigns and new initiatives, to encourage sustained support for our work. You’ll directly help to secure the financial support needed to expand OTR’s services and reach more beneficiaries. In addition, you’ll analyse the performance of our digital channels – interpreting website analytics, social media metrics, and email campaign results – to provide recommendations that enhance our communications strategies and ensure ongoing impact.

This role offers the opportunity to make a meaningful impact within a supportive and passionate team. If you’re a skilled communicator driven by purpose, enjoy creating compelling digital content, building strong relationships with individuals, and using data to inform creative strategies, this could be the role for you.

JOB PURPOSE

The Fundraising and Marketing Assistant will play a key role in implementing OTR’s fundraising and marketing strategies. The role involves planning, creating, curating and managing high-quality digital content across our website, social media platforms and email marketing campaigns. Furthermore, you will support key areas of our fundraising strategy, including trust and grant applications, horizon scanning and ensuring excellent fundraising administration across all areas of activity.

This position is instrumental in supporting the Head of Fundraising in developing and strengthening OTR’s income streams and increasing awareness of OTR’s services through effective communications. 

SPECIFIC ROLE DUTIES

Supporting the fundraising strategy

• Support OTR’s donor and community fundraiser stewardship, through excellent communication and effective relationship management.

• Support the implementation of fundraising communications across channels.

• Support with small to medium size trust and grant applications, including horizon scanning.

• Support the stewardship of small and medium-sized trusts and foundations including scoping, applications, reporting and funder management.

• Create engaging content and campaigns to drive income generation.

• Help build the small pool of regular donors.

Website and CRM maintenance

• Work with OTR’s Head of Fundraising, Administrative Team Leader and web developer to update and enhance the OTR website.

• Monitor website performance, user engagement and SEO trends, suggesting and

implementing improvements to enhance user experience and visibility.

• Ensure our CRM (Donorfy) is utilised effectively to record, monitor and report on fundraising activity and income.

Social media

• Work collaboratively with the team, to contribute to OTR’s social media presence, by creating and scheduling engaging, accessible, and informative content that resonates with our audience and supports OTR’s mission.

• Identify new opportunities to grow OTR’s social media reach, building awareness of our services, fundraising and outreach work.

• Regularly report on social media performance, using insights to inform future content and strategy.

• Utilise paid ads to support activity, where relevant.

Email marketing

• Manage the planning, creation, and delivery of OTR’s quaterly email marketing campaigns, including newsletters, fundraising initiatives and service information and signposting.

• Ensure all email communications are engaging, well-structured, and in line with OTR’s brand and tone of voice.

• Assist in the promotion of key OTR events.

• Manage and grow OTR’s email marketing lists, ensuring they are up to date and GDPR compliant.

• Track and analyse the performance of email campaigns, providing reports and insights to the Head of Fundraising.

Content creation

• With support from the Youth Participation Officer and Youth Board, create engaging, accessible, and informative content for OTR’s digital channels, including the website, social media and email marketing.

• Develop multimedia content (for example, videos and graphics) to enhance OTR’s

communication methods and increase engagement.

• Contribute to blogs, news articles and case studies that highlight OTR’s work, impact and achievements in the sector.

Brand and tone of voice

• Ensure that all digital content aligns with OTR’s brand, tone of voice and style,

maintaining a cohesive and recognisable identity across all platforms.

• Promote OTR as the leading place to turn to for support, ensuring that our content

reflects our professionalism, reputation and expertise.

Analytics and reporting

• Use analytics tools to track the performance of OTR’s digital communications, including website traffic, email engagement and social media reach.

• Provide regular reports on digital performance to the Head of Fundraising, including insights and recommendations for improvement.

• Provide regular reports from the CRM and other online fundraising platforms to the

Head of Fundraising.

Promote

• Promote OTR as an exceptional and specialist charity.

Equality and diversity

• Promote good equality practice and play a key role in ensuring equality of opportunity in the workplace.

• Observe all relevant law relating to equality of opportunities.

• Encourage a working atmosphere where everyone is treated with dignity and respect.

Any other duties

• The post-holder will work collaboratively with all OTR Trustees, staff and volunteers to provide a seamless service.

• Any other duties commensurate with the post.

As Operations and Systems Manager, you will ensure SMK’s operations are well managed and that the team have the technology, systems and policies needed to run smoothly. You will take the initiative and hold responsibility for managing projects to improve systems and working practices and provide the administrative and training support needed to enable staff to implement these.

Reporting directly to the Chief Executive, you will work across the SMK staff team of six, the board members, suppliers and occasionally our training associates maintaining great working relationships and clear lines of communication.

In this internally facing role, you will play a key part in shaping the culture at SMK and in creating an environment in which the staff team can work productively and in line with our values.

Job description

Governance

• Organise SMK’s board meetings, sub committees and strategy days, ensuring all necessary paperwork, including the CEO and Staff Report, is prepared and circulated on time.
• Take clear and concise minutes at board meetings and ensure agreed actions are followed up.
• Support the CEO and Board in ensuring complete and timely reporting to regulators such as HMRC, the Charity Commission, and Companies House.
• Keep up-to-date information on Trustees and Patrons including monitoring the conflicts of interest register.
• Support the induction and exit process for trustees and manage any Board development requirements.

Human Resources

• Ensure all current and ex staff records are up to date and stored appropriately including contracts and job descriptions.
• Support line managers by ensuring that recruitment, induction, employee development and performance management are carried out in line with SMK policies and procedures.
• Regularly review and update HR policies such as the SMK handbook, in collaboration with our external HR support, and be a point of contact for the team to raise any queries or concerns.
• Manage the Breathe HR system for all types of leave. Monitor team’s absences and be a point of contact for team wellbeing.
• Oversee the organisation of the annual Team Away days and any other team strategic planning days.

Compliance and Risk

• Ensure SMK operates in line with legal and regulatory requirements, seeking external expert support where necessary.
• Work with SMK’s CEO to ensure policies and procedures are reviewed on a regular basis.
• Work with the CEO to ensure SMK is compliant with health and safety practices, GDPR, safeguarding and stays up to date with changing regulation.
• Ensure SMK’s insurance is up-to-date and covers the correct requirements.
• Maintain awareness of risks and changes in the external environment that may affect SMK, managing a risk register to capture the risks and actions to be taken to mitigate them.
• Support staff across the organisation to complete risk assessments where necessary and take responsibility for signing these off in line with our policies.

Office Admin

• Be the first point of contact with the office landlord.
• Look after the photocopier, stationary and other office requirements.
• Be responsible for incoming / outgoing post (when in the office).
• Book meeting rooms and desks for team meetings on Mondays.

IT and Information Management

• Manage the relationship with SMK’s IT service providers.
• Support the team with IT requirements.
• Implement the IT and Cyber Security policy and regularly review and update, providing/signposting staff training where necessary.
• Take a broad overview of systems within SMK, reviewing them and ensuring that they are fit for purpose, including the CRM.
• Lead on ensuring SMK’s digital and offline files are up to date, organised, and stored correctly on SharePoint.

Finance

• Support CEO in liaising with SMK’s accountants, with day-to-day bookkeeping and account management
• Collect and file monthly Credit Card receipts and invoices and share with SMK’s accountants.
• Ensure finance policy and procedures are up to date and answer finance-related queries from the team as required.
• Complete and manage client supplier forms.
• Track the progress of the annual audit and coordinate with the appointed auditors and external accountant.

About you

Having worked in a similar role, you’ll display a proven ability to create, implement or update systems that will increase the organisation’s operational efficiency. You are organised and methodical, with an excellent eye for detail and an understanding of bigger picture joined-up systems. You are able to manage and prioritise a busy and diverse workload, with support from your line manager. You’re responsive, approachable, and will have a solid overall understanding of how organisations work at every level.

You are able to operate in a small interdependent team in the heart of the campaigning community where relationships based on trust.

Person Specification

We're committed to creating an inclusive culture where everyone can reach their full potential. We welcome applications from people in underrepresented groups. To ensure that everyone can apply and be part of our recruitment processes, where needed we will make reasonable adjustments to accommodate our candidates.

Please read more here about our commitment to solidarity, equality, diversity and inclusion on our website. 

Experience. We’re interested in experience that’s both job-related or gained through other areas of your life

Essential

• A minimum of 2 years’ experience in a similar role, ideally within the charity sector.

• Extremely organised, with high levels of accuracy and attention to detail demonstrated by excellent record keeping and information management skills.

• Excellent written, interpersonal and communication skills

• Excellent project management skills, with the ability to manage your own workload effectively, maintain flexibility and take the initiative when required.

• Good financial literacy, with a working knowledge of budgets and finance systems.

• Experience of supporting charity Boards and working with trustees, preparing papers, accurate minute taking, overseeing action logs and responding to enquiries. And a working knowledge of charity governance requirements and reporting.

• Experience of leading recruitment processes including creating job packs, promotion, shortlisting and communications to applicants throughout the cycle.

• Experience of drafting, reviewing and implementing organisational HR policy and procedures (HR expertise is provided by an external provider) and working with HR systems (we use Breathe HR)

• Basic training in risk management with experience of writing and implementing risk assessments.

• Good understanding of organisational health and safety requirements, including safeguarding and the knowledge and confidence of how to seek further advice and information when required.

• Experience of negotiating with and supervising third-party suppliers and contracts.

• Excellent IT skills with ability to use Microsoft Office to a high level and support others to do so.

• Experience of general administrative support including logistics, travel and events.

• Experience in CRM database management, preferably Salesforce, and a proven ability to handle and analyse data, and produce reports.

• A commitment to SMK’s mission, values and strategic objectives outlined in our strategy Change is Possible.

Desirable

• Background and/or interest in campaigning and social change
• Experience of accountancy software, preferably Quickbooks
• Experience of working in a small hybrid organisation

About the role

SMK is at an exciting moment in its history with a newly launched strategy Change is Possible 2026 -2028, a recently appointed permanent Chief Executive this year and a new Chair. The refreshed vision and mission of SMK is both ambitious and needed in our drive to support campaigners across the UK.

Digital engagement is evolving, and fast, so that is why we’re looking for a creative, experienced, strategic and data-driven Digital Marketing Manager to lead, develop and grow our digital presence across multiple channels. You'll manage and support our digital ecosystem, including social media, website development, email communications and digital advertising, ensuring every channel delivers measurable results.

Working closely with the Head of Marketing and Communications and the Training and Consultancy team, you'll be responsible for creating engaging digital content that inspire audiences, strengthens our brand and supports the communications and digital function at SMK. Importantly, you have the experience to successfully promote and drive sales of our training programmes through digital marketing techniques to optimise performance.

About You

You are passionate about the power of people to create social change and are motivated by SMK’s mission. You enjoy working collaboratively and thrive in a flexible, fast-paced environment where you can take initiative and adapt to changing priorities.

You are organised, proactive and solutions-focused, with a willingness to learn and develop your skills. Comfortable managing your own workload, you bring curiosity, creativity and a commitment to using insights, innovation and new technologies to help maximise impact.

The specific skills, knowledge and experience required to thrive in this role are set out in the Person Specification.

Job description

Marketing

• Social media management including the creation of a data led strategy and implementation plan for SMK’s channels.
• Manage the planning, creation, and scheduling of multiple marketing projects, ensuring the ‘SMK voice’ through tone and brand is implemented across digital channels.
• Create the vision for the annual SMK National Campaigner Awards social media approach and manage the roll out.
• Write compelling and impactful content for SMK’s digital channels.
• Create graphics and video content for digital channels using Canva.
• Manage paid digital ads (LinkedIn, Google Ads).
• Support the crafting and implementation of email marketing via Mailchimp including audience segmentation.
• Support the audience development strategy including research and data management.
• Identifies opportunities to increase sales (bookings for training/ events), growing reach and engagement.
• Support the development and implementation of a content strategy.

Website

• Support the Head of Marketing and Communications with the relaunch of a new website in 2026/2027.
• Lead on how AI is affecting search (SEO/GEO) and what SMK’s website needs.
• Monitor and translate website performance using analytics tools (e.g. Google Analytics).
• Implement and manage on-page SEO/ GEO best practices (keywords, metadata, content optimisation).
• Identify opportunities to improve search visibility and organic traffic.

Data, Insight & Reporting

• Monitor, analyse, and report on digital marketing performance.
• Use data to continuously optimise marketing activity.
• Provide insights into audience behaviour and trends.
• Database management, including cleaning and updating records.
• Support the implementation and management of the CRM (Salesforce).
• Undertake relevant training when required.

Other

• Undertake any other duties commensurate with the purpose and remit of the post.

Please read the attached job pack for details about the person specification. 

Help us achieve our vision that fewer people die by suicide.

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Every gift in a Will and every donation made in memory of a loved one helps ensure Samaritans can continue to be there for people when they need us most. We're looking for an organised, compassionate and proactive Fundraising Assistant to join our Legacy & In Memory Team and play a vital role in ensuring our supporters receive exceptional stewardship throughout their journey with Samaritans.

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This is a varied and rewarding role where you'll be working closely with colleagues, volunteers and supporters and help build meaningful relationships while managing important data and administrative processes that underpin our legacy and in-memory fundraising programme.

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Whether you already have experience in fundraising, marketing or supporter care, or you're looking to develop your skills in these areas, this is an exciting opportunity to make a genuine difference while building your career with a charity that saves lives every day. If you're a confident communicator with great attention to detail and a passion for delivering excellent supporter experiences, we'd love to hear from you.

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Contract terms:

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• £16,800 - £18,000 (£28,000 - £30,000 FTE) per annum, plus benefits
• Permanent
• 21 hours per week (part-time)
• We are passionate about flexible working, talk to us about your preferences
• Hybrid, linked to our Ewell (Surrey) office
• We value meeting in person and working collaboratively. We work in person around 2 days or more per month
• 28 days annual leave, plus bank holidays (pro-rata)

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What you'll be doing:

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• Supporting with the development of campaigns and appeals.
• Assisting the delivery of inspiring supporter journeys for individual supporters, including thanking and stewardship processes.
• Coordinating supporter communications and follow data processes to support the programme and ensure consistency.
• Coordinating team financial procedures.

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What you’ll bring:

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• Great communication and organisational skills
• Confidence using IT software including Microsoft Office.
• Experience of serving customers and/or supporters.
• Experience using Customer Relationship Management (CRM) databases and managing financial processes would be beneficial, but training will be provided.
• Knowledge of any of the following areas would be beneficial but training will be provided: fundraising, marketing, gifts in wills and in-memory giving.

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For full details, please see the Job Description and Person Specification

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Why Samaritans?

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At Samaritans, you’ll join a values-led organisation with a powerful mission. You’ll be part of a collaborative and supportive team where your voice matters, your expertise makes a difference, and your work helps save lives.

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We offer flexible hybrid working, great benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland. To find out more about Samaritans, please read our recruitment brochure.

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We are committed to building a diverse and inclusive organisation that reflects the people we support and who support us. We welcome applications from people of all backgrounds and walks of life. We are committed to creating an inclusive culture where everyone feels seen, heard and supported, at all levels of the organisation.

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Apply now

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If this sounds like the opportunity for you, we’d love for you to apply. You will be asked to answer some short application questions and to upload your CV. If you require adjustments at any stage of the recruitment process, please let us know.

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Applications close: 09:00am on 23rd July 2026

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Online Interviews: w/c 3rd August

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At Samaritans, human connection is at the heart of everything we do. 

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team. 

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through. We recognise that some candidates may use assistive technology or tools to help with accessibility, structure or grammar. 

Ready for your next step in fundraising?

If you’ve already had a taste of fundraising, marketing, or client services and you’re looking for an opportunity where you can learn quickly, elevate your career and help charities make a bigger impact, we’d love to hear from you.

At Pebblebeach, we're a boutique fundraising agency based in Brighton, helping brilliant charities raise more money so they can change more lives. For over 18 years, we've chosen to stay proudly boutique, building long-term relationships with our clients and creating a workplace where everyone knows each other, everyone's ideas matter and people genuinely enjoy coming to work.

Thanks to growing demand from our clients, we're expanding our team and looking for someone who shares our passion for great fundraising and wants to grow alongside us.

Why join us?

This isn’t your typical fundraising support role.

Working alongside our experienced fundraising consultants, you’ll gain hands-on experience across fundraising campaigns, client relationships, business development, marketing, project management, CRM and AI-powered ways of working.

As Pebblebeach grows, we hope you will too. We’ll support your development through mentoring, practical experience and a targeted training, giving you the opportunity to build a career in fundraising.

What you’ll be doing

You’ll play a key role in supporting our team and our charity clients by:

· Coordinating fundraising campaigns and consultancy projects.

· Supporting new business, proposals and client relationships.

· Delivering marketing activity and communications.

· Managing our HubSpot CRM and keeping data accurate.

· Researching fundraising opportunities and preparing presentations.

· Helping improve our systems, processes and use of AI.

No two weeks are the same - we are constantly learning, innovating and adapting - and that’s how we like it!

Who we’re looking for

You’ll probably have around 6–12 months’ experience in fundraising, marketing, customer service, client services, sales, administration or another office-based role.

More importantly, you’ll be someone who is:

· Curious, organised and eager to learn.

· Great with people and a confident communicator.

· Happy juggling different projects.

· Passionate about helping charities succeed.

· Looking for a long-term career where you can grow.

What you’ll get

· Mentoring from experienced fundraising professionals.

· Exposure to every part of a fundraising consultancy.

· A targeted training and development.

· Hybrid working from our Brighton office.

· A genuinely supportive, collaborative team.

· Great coffee, too many biscuits and the occasional visit from our office dogs.

A note about applying

As a people-centred business, we believe recruitment should be personal.

We won’t use AI to screen or shortlist applications—every application will be read by a real person.

In return, we’d love you to write your application yourself rather than relying on AI. We’re much more interested in hearing your voice, understanding what motivates you and getting a sense of who you are than reading something perfectly polished.

If you’re invited to interview, you’ll meet people who genuinely care about people, and we’ll communicate with every candidate we interview throughout the process.

How to apply

Please visit the Pebblebeach Fundraising website to read more about the role and download an application form.

Closing Date: 12pm Friday 31st July

Interview Date: Thursday 6th August

Bring your curiosity, your enthusiasm and your own voice. We’ll bring the support, the opportunities and the chance to build a rewarding career helping charities make the world just that bit better.

For more than 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service or reason for leaving. By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient and Collaborative.

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Brief role description

The Key Account Manager will drive employer engagement across the Technology and Manufacturing Sectors.

In this role you will build and develop strategic relationships with employers to create high-quality career opportunities for the Armed Forces community, including Service Leavers, Veterans, Reservists and their families. You will play a key part in connecting talented individuals with forward-thinking organisations while shaping sector-specific pathways aligned to future workforce needs.

You will shape and deliver an insight-led employer engagement approach that reflects sector needs, creating meaningful opportunities across a range of roles while building strong talent pipelines. The role will also involve targeted campaigns and representing the organisation through high-quality events and engagement activities that connect employers with the Armed Forces community.

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Who we are looking for

To be successful in this role you will need to have extensive experience in business development and networking and have a comprehensive understanding of recruitment and selection.

You will need to be a motivated self-starter, with an ability to deliver output against demanding schedules. You will also need to have strong presentation and administrative skills and excellent communication and interpersonal skills with the ability to collaborate effectively with both internal and external stakeholders. 

The ideal candidate will be able to demonstrate empathy and an understanding of the Armed Forces community, including the unique challenges and strengths related to their employability. They will also have experience in marketing and public relations and be resilient, adaptable and capable of managing the demands of the role with a proactive approach. 

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Although this is a home-based role, you should be based within a reasonable commuting distance to London to attend key meetings, networking events and employer engagements as required.

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Interested? Want to know more about the Charity? Check out our website.

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Eager to know more about the role?​ Have a look at the Job Description.

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What’s in it for you?​ Check out our Benefits.

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Have we convinced you to apply? ​If so, submit your CV and Covering Letter by ​​Sunday, 19 July 2026.

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Got questions about the role? Get in touch with the People Team at the Forces Employment Charity. 

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​If you are an internal applicant, please ensure you have made The People Team aware before applying. 

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

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