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Supporter Journey Lead
Salary:£36,880 - £41,439
Location: Home based with an expectation to travel as appropriate each month
Hours: Full Time – 35 Hours a week
Contract: Permanent
We’re looking for a Supporter Journey Lead to join our Supporter Experience team.
This is a key role in shaping how supporters experience Help for Heroes across different journeys, touchpoints and moments that matter.
You’ll work with teams across Commercial to map, develop and improve supporter engagement journeys, turning strategy, insight and campaign learning into practical plans that strengthen relevance, supporter experience and long-term value.
About the Role
As Supporter Journey lead, you’ll lead the mapping, development and ongoing improvement of supporter engagement journeys across Commercial.
You’ll work with product owners, delivery teams and enabling colleagues to understand current journeys, define target journeys, identify pain points and opportunities, and turn strategy, audience insight and campaign learning into clear, practical plans.
In this role, you will:
About You
Are you someone who enjoys understanding how people experience an organisation across different touchpoints, channels and moments?
Do you like bringing people together to map journeys, uncover pain points and turn ideas, insight and learning into practical improvements?
You’ll be confident working across supporter, customer or audience journeys, with a good understanding of how touchpoints, handoffs, segmentation and communications shape experience.
You’ll be comfortable working with product owners and delivery teams to define clear requirements, actions and workplans, while keeping activity aligned, realistic and deliverable.
You’ll also be someone who can use campaign learning, supporter feedback and basic performance information to identify where journeys could be strengthened, simplified or made more relevant.
Essentially, we’re looking for someone who is supporter-focused, organised, collaborative and practical — with the facilitation and relationship-building skills to help teams improve journeys and create better experiences over time.
About the Team
Supporter Experience is a newly formed department within Commercial, created to help us better understand, engage, support and motivate our supporters.
We’re a collaborative and developing team, working across Commercial to shape more joined-up, relevant and thoughtful supporter journeys.
This is an opportunity to help shape how the department develops from the beginning, bringing teams together to understand supporter needs, improve key moments and create stronger experiences over time.
In return we can offer you:
Closing date: 5th July 2026
We reserve the right to close this vacancy early if we receive a high number of strong applications.
We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Kinship
We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to.
Together, let’s commit to change for kinship families.
Purpose of the role:
As a Kinship Family Worker for Kinship Reach, you will deliver this online programme to families in your commissioned area. You will provide virtual one-to-one support to kinship carers and their families to help them become resilient and informed, with a strong support network to help them care for the children in their care.
Key responsibilities:
One-to-one support
Provide up to 6 one-to-one support sessions bespoke to the kinship carers and their families over a three-month intervention, working within the Kinship Reach delivery model. This may include, but is not limited to:
Peer group facilitation and management
Kinship delivers virtual peer support groups which carers from Kinship’s programmes can access, coordinated by Senior Kinship Family Worker(s). This role could include:
Participation
Safeguarding and risk management
Kinship has a robust safeguarding structure. You will be supported by a Designated Safeguarding Lead (DSL) and Designated Deputy Safeguarding Leads (DDSL).
Monitoring and Evaluation
Relationship and stakeholder management
• Make sure you’ve read the job description and the essential requirements – make sure your application reflects those points in the requirements very clearly.
• Tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values above.
• Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to focus on your knowledge, skills and experience.
• Don’t go over 2 pages on your covering letter.
• Please do not use AI tools like ChatGPT to produce your answers. We use software to check, and your application will be rejected if you do.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.



The client requests no contact from agencies or media sales.
We are seeking a highly organised and proactive Administration Co-ordinator to support the effective operation of our charity. This role will play a key part in developing and a task management system that helps streamline processes, we envisage this platform utilizing AI to help maximise efficiency across the organisation.
Working closely with the CEO and Business Development Co-ordinator and the Executive Support Officer. The successful candidate will be part of the team providing high-quality administrative support across the organization.
This is an excellent opportunity for someone who enjoys improving systems, solving problems and providing exceptional administrative support within a purpose-driven organisation.
Key Responsibilities
· Undertake any other duties commensurate with the level of the role.
This is a new role therefore the job description will change over time as the role develops.
Person Specification
Desirable Criteria
The client requests no contact from agencies or media sales.
Use your experience as a Safeguarding Lead to set clear direction, challenge thinking and ensure safeguarding is consistently strong, effective and trusted.
You will drive meaningful change ensure safeguarding is embedded across every part of the organisation. If you are ready to bring your expertise into a role where your decisions have real impact, this is your chance to lead with purpose and authority.
As our Safeguarding Lead, you will play a central role in strengthening safeguarding practice across the Motor Neurone Disease (MND) Association, helping ensure the right support is in place at the right time.
Key Responsibilities
About You
Desirable
Further information about working for the MND Association and full job description is available in the attached Candidate Pack.
This is a Home-based role with requirement to attend a main office (Northampton or London) or other designated location for team meetings, training, client visits, or other business purposes. This applies regardless of contractual location and is in line with the needs of the Association.
We can consider part time applications of 30 hours + for this role.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
What We Offer
About Us
Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.
We support people affected by Motor Neurone Disease, campaign for better care and fund ground-breaking research. Because with MND, every day matters.
The client requests no contact from agencies or media sales.
Lead the operations, governance and compliance that enable Solving Kids' Cancer UK to deliver its mission and impact for children and families affected by neuroblastoma. Reporting to the Chief Executive, you will play a critical role in ensuring the charity operates effectively, compliantly and sustainably.
This broad and varied leadership role spans governance, risk, HR, IT, data protection and organisational operations, supporting delivery of the charity's strategy through robust systems, policies and processes. Acting as Company Secretary, you will work closely with the CEO and Board of Trustees, providing advice on governance, regulatory requirements and best practice. As a member of the Leadership Team, you will oversee key operational functions, lead cross-organisational projects and deputise for the CEO where required.
Who are we looking for?
We are looking for a strategic, highly organised and values-driven leader with strong experience in charity operations, governance and compliance. You will have a track record of ensuring organisations are well run, compliant and effectively managed, with the ability to oversee multiple operational areas and support strong governance and decision-making at Board level.
You will be comfortable working across a broad remit, including governance, risk, HR, IT and data protection, and confident providing clear, practical advice to senior leaders and trustees.
Person specification
Key requirements include:
See our Recruitment Pack for the full role description and specification and for information about Solving Kids' Cancer UK.
This is an opportunity to make a significant contribution at the heart of a small, ambitious charity where strong operations are a vital enabler of impact for children and families.
Location: Home-based, within easy reach of London, with regular travel to the London office and occasional UK-wide travel.
First-stage interview: Thursday 6 August
Second-stage interview: Thursday 13 August
Our vision is a future where no child dies of the childhood cancer neuroblastoma or suffers due to the treatment they receive.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We’re looking for an enthusiastic and passionate Head of Fundraising to play a significant role in the growth of Bags of Taste.
This is an exciting opportunity for a motivated and proactive individual who is keen to make a tangible difference. The issues of health and well-being across the population and food insecurity are urgent and our work directly addresses these critical issues.
You’ll be responsible for fundraising and delivering a plan to raise funds from a variety of sources - including trusts and foundations, digital fundraising and individual giving. You’ll work with our corporate and community fundraiser to raise income through corporate partnerships and community fundraising. We expect that trusts and foundations funding will form a large part of this role and this includes securing larger and multi year grants.
Bags of Taste is a small and ambitious charity and you’ll be an integral part of our growth and be able to make this your own role. Working closely with our CEO and being part of the management team, you’ll be involved in organisation wide decision making and strategy.
We’re looking for someone with a track record in fundraising and income generation within the charity sector, who shares our commitment to empowering local people and creating happier and healthier communities for life.
Key responsibilities
Whilst we appreciate that many fundraising skills can be transferable, we’re looking specifically for someone with charity fundraising experience for this role.
Income generation
Relationship Development and Stewardship
Management
General
Person specification
Essential
Desirable
We recommend you read the full job pack before applying.
Why join Bags of Taste?
● You’ll be part of a small, ambitious organisation with a big vision and a strong sense of purpose. The issues around health inequalities and poor diets and the need for solutions are critical. There are lots of opportunites to raise funds.
● This is a hugely flexible role in a supportive organisation.
About Bags of Taste
The work of Bags of Taste and the issues that we tackle are highly topical and relevant so there's lots of opportunities and scope to raise funds. Our vision that everyone should be able to access and cook good food has never been more important.
We address dietary related health inequalities and food insecurity - both these issues have been exacerbated by the current cost of living crisis and public health challenges. There is recognition now that food banks are not a sustainable solution and Bags of Taste works across a number of high need communities enabling people to be happier, healthier and more resilient.
Applications will only be accepted with a cover letter outlining how you meet all the essential details in the person specification.
Bags of Taste transforms the lives of people with multiple disadvantages by providing support so they can enjoy tasty, healthy and affordable food.


The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising Lead
£45,000–£55,000 F/T
Remote with regular travel
About Metabolic Support
Metabolic Support is the UK umbrella patient organisation for people living with Inherited Metabolic Disorders (IMDs) — rare, lifelong genetic conditions affecting around 40,000 people in the UK and 1.43 million worldwide. Since 1981 we have been at the forefront of rare disease advocacy, research and community support.
About the Role
This is a strategic, hands-on opportunity to lead our fundraising activity, drive sustainable income growth and position Metabolic Support as the leading international patient advocacy group for IMDs. Reporting to the Chief Executive, you'll shape and deliver an ambitious fundraising strategy, build relationships with trusts, foundations, corporates and major donors, and work across our small, agile team to embed fundraising principles into everything we do. The role has no direct reports but requires a collaborative, proactive approach and the confidence to work autonomously.
Key Responsibilities
Develop and deliver an integrated fundraising strategy covering corporate partnerships, individual giving, major donors, trusts and foundations, legacies, community and events
Lead on high-value bids and build compelling donor propositions
Manage donor stewardship, CRM (Nutshell), budgets and board reporting
Instil fundraising principles across the team and maximise income opportunities organisation-wide
About You
Proven fundraising or income generation experience with expertise in at least one area: trusts and foundations, corporates or major donors
Strong relationship-builder with excellent written and verbal communication skills
Highly organised, self-starting and comfortable managing competing priorities
Committed to Metabolic Support's mission; willing to travel in the UK and internationally
The client requests no contact from agencies or media sales.
Cerebra is the national charity dedicated to improving the lives of children with neurological conditions and their families. We provide vital research, support, and practical solutions that empower families facing complex challenges.
With an annual income of £3 million and a headcount of 68 employees, we have ambitious plans to double our income between 2025 and 2027, ensuring we can extend our impact, reach more families, and drive real change. To achieve this, we are investing in fundraising innovation, income generating ventures, and strategic partnerships, alongside enhancing our brand to increase our national recognition.
Our work is underpinned by our values ensuring that everything we do aligns with our mission to create a better world for children with neurological conditions.
This is an incredibly exciting time to join Cerebra, as we are preparing to launch our new strategy and brand. The COO is a vital leadership role that will support the drive towards even greater impact for children and families across the UK.
Our Services
Sleep Advice Service
Cerebra understands that if you have a child that doesn’t sleep, the whole family suffers. Many children with neurological conditions suffer from disrupted sleep. Our sleep advice service provides bespoke advice and support so that everyone can get a good night’s sleep.
Legal Rights Service
Our Legal Rights Service provides help and support to families of children with neurological conditions when they are faced with barriers and difficulties in accessing statutory support services they are entitled to. The service provides information on their legal entitlements.
Book and Toy Library Service
Our specialist postal lending library contains a wide range of books for both adults and children, plus a selection of sensory toys specifically chosen for children with a neurological condition.
Innovation and Product Design Service
Our Innovation Service designs and builds bespoke products that cater to the specific needs of children with neurological conditions. The aim of the service is to make products that are desirable and exciting, therefore promoting social inclusion, peer acceptance and enabling children to participate in everyday activities that are so often close to them.
Information Products
Cerebra publishes different information products to help families with a child with a neurological condition. Our information products offer comprehensive, up-to-date support and research-driven strategies to assist families with a wide range of issues.
Buzgi and Toy Adaptation Service
Cerebra designs and builds bespoke assistive equipment for disabled children, this includes creating custom mobility aids, switch‑adapted toys, and other innovative solutions to help children access play, learning, and independence.
The Bugzi - a mini powered wheelchair for children offers many children their first experience of independent mobility. It uses either a joystick or switches and adaptable seating for complex needs, and helps develop spatial awareness, confidence, and early mobility skills. The Bugzi is available through a national loan scheme.
Additionally, we operate commercial services (including a web shop) to supplement our income to support children and their families.
Our services are provided to families free of charge.
Job Title:
Chief Operating Officer
Reports To:
Chief Executive Officer
Direct reports:
3 senior managers (Finance (headcount of 3), HR (headcount of 1), IT (headcount of 5))
Purpose of the Role:
The Chief Operating Officer will play a vital role in supporting the Chief Executive Officer, Board and Leadership Team to deliver Cerebra’s vision and ambitious strategic aims. The Chief Operating Officer will provide strategic leadership and operational management across key areas within Cerebra including:
This is a pivotal executive leadership role, responsible for driving organisational performance, sustainability and growth. The COO will translate Cerebra’s strategic ambitions into effective operational delivery, ensuring robust governance, financial stewardship and a high-performing, values-led culture.
As a trusted advisor to the CEO and Board, the COO will lead core operational services and commercial activity, enabling the charity to maximise impact and generate sustainable income in support of its charitable objectives.
Key Responsibilities
Strategic & Executive Leadership
Chief Executive Officer
Chief Operating Officer
Director of Fundraising, Marketing and Communications
Director of Research and Support Services
Finance, Commercial & Sustainability
Operations & Infrastructure
People & Culture
Digital & Technology
Governance, Risk & Compliance
Leadership & Management
Key Attributes
Please see attached job description for the Person Specification.
The client requests no contact from agencies or media sales.
About Adolescent Health Study
The Adolescent Health Study (AHS) is an ambitious new UKRI-funded initiative to establish a prospective, longitudinal population study that will generate a globally leading open science data platform and research resource. AHS aims to recruit at least 100,000 young people aged eight to 18 years from across the UK and to follow their mental and physical health and wellbeing over at least 10 years. It plans to collect data through questions and measures; to obtain bio-samples for a wide range of genomic and other high-throughput assays; and to capture linked data relevant to health and wellbeing from participants’ health, education and other administrative records. Recruitment will take place mainly through schools. There will be a strong emphasis on engaging with and involving young people, schools, parents and other relevant stakeholders in the design and delivery of the study, as well as on including young people that represent as wide as possible a range of backgrounds, experiences and characteristics. AHS will focus on enabling a wide range of research, including studies of the critical biological and social developments that occur during the transition from childhood to adulthood and the determinants of both mental and physical health and wellbeing in adolescents and young adults.
Purpose of the post
The Procurement Lead is responsible for developing and delivering a robust procurement and commercial strategy that ensures value for money, compliance with Procurement Act 2023 regulations in line with AHS being primarily public funded and supports AHS study and operational objectives. The role will lead on sourcing, contracting, supplier management, and commercial governance, ensuring ethical, transparent, and efficient use of public funds.
Main responsibilities
Procurement Strategy & Leadership
Tendering and Contract Management
Commercial Governance & Compliance
Supplier & Stakeholder Management
Financial & Value Management
Knowledge, skills and experience
Essential
Desirable
Dimensions
Application Process
All candidates are required to complete the application form which can be found when clicking 'Apply Now' via Charity Job.
Please refer to the ‘How to Apply’ section of the downloadable application form.
Please note that only applications submitted directly to Gravitate HR will be accepted for this position.
The closing date for applications is 11:00pm on Sunday 12th July 2026.
Interviews are currently expected to take place on Wednesday 19th and Thursday 20th August 2026.
Equal Opportunities Policy Statement
AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. It is our policy to provide employment equality to all, irrespective of:
We are opposed to all forms of unlawful and unfair discrimination. All job applicants and employees who work for us will be treated fairly and will not be unfairly discriminated against on any of the above grounds. Decisions about recruitment and selection, promotion, training or any other benefit will be made objectively and without unlawful discrimination.
Values
It is an exciting time for the Adolescent Health Study (AHS) as we establish our senior leadership team and begin to plan the pilot studies. As the senior executive team evolves, the AHS values will be grounded in inclusivity, integrity, accountability, and collaboration.
All candidates are required to complete the application form which can be found when clicking 'Apply Now' via Charity Job, within Supporting Documents.
Please refer to the ‘How to Apply’ section of the downloadable application form.
Please note that only applications submitted directly to Gravitate HR will be accepted for this position.
The closing date for applications is 11:00pm on Sunday 12 July 2026.
Interviews are currently expected to take place on Wednesday 20 and Thursday 21 August 2026.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role
We have a vacancy in the South & Southwest Region for a Regional Administrator, 28 hours per week. You will be joining a dedicated and friendly team of regional staff and volunteers. This is a fixed term post, initially for one year. The postholder will ensure smooth running of regional administration and carry out administrative duties as required by the region. They will support direct service delivery and volunteers across a number of branches to deliver services in line with Cruse standards, policies and procedures
How to apply
Your application must consist of a CV and short covering letter which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. If application does not include both, it may not be considered.
The closing date for applications is 2nd July 2026 we reserve the right to close the advert early, as interviews will be held as suitable candidates apply.
Please be advised that if you do not hear from us by 10th July 2026, unfortunately on this occasion you have not been shortlisted.
Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.
Criminal Record Checks
All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:
· Applicants in England and Wales: DBS Code of Practice
· Applicants in Northern Ireland: AccessNI Code of Practice
Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.
We comply with all relevant data protection legislation and process your data fairly.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview:
The Talent Set is delighted to assist with the recruitment of a Challenge and Virtual Events Manager. This vital role focuses on developing innovative, engaging events that generate sustainable income, fostering new partnerships, and enhancing supporter engagement within the charity sector.
Key Responsibilities:
Person Specification:
What’s on Offer:
How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Clean Slate is seeking an experienced and strategic leader to join our Senior Leadership Team as Head of Programmes on a maternity cover basis.
This is a pivotal role responsible for overseeing the delivery of impactful services across all operational departments, ensuring our programmes continue to improve the financial wellbeing, resilience and life opportunities of people on low incomes.
As Head of Programmes, you will provide leadership to managers across the organisation, maintain strong relationships with funders and commissioners, oversee organisational performance and reporting, support business development and programme growth, and ensure that our services remain safe, compliant, effective and sustainable.
This role will suit an experienced leader who combines strategic thinking with strong operational management skills and who is passionate about creating meaningful change for people facing financial hardship.
About Clean Slate
At Clean Slate, we believe everyone should be able to provide for themselves and their family without paying the extra costs associated with poverty.
Our mission is to create meaningful, measurable change for people on low incomes, helping them become better off financially and more in control of their lives through money guidance, employment support and digital inclusion.
Role Overview
As Head of Programmes, you will oversee the successful delivery, performance and development of Clean Slate's services nationally. Working as a member of the Senior Leadership Team, you will contribute to organisational strategy, support business growth and ensure programmes achieve both their social impact and financial objectives.
You will provide leadership and support to departmental managers, oversee organisational reporting and performance monitoring, maintain relationships with key funders and stakeholders, and ensure that systems, processes and compliance arrangements support high-quality service delivery.
A key element of the role will be identifying opportunities for growth, supporting funding and commissioning opportunities, and ensuring services continue to evolve to meet the needs of the communities we serve.
Key Responsibilities
Strategic Leadership
Act as a member of the Senior Leadership Team, contributing to organisational strategy, planning and decision-making.
Lead the implementation of organisational objectives across all programme delivery functions.
Champion continuous improvement, innovation and service excellence.
Support the development and implementation of policies, procedures and organisational systems.
Programme Oversight & Operational Management
Oversee the delivery of all services and programmes, ensuring quality, compliance and impact.
Support managers to achieve contractual targets, performance objectives and growth ambitions.
Monitor programme performance, budgets and operational risks.
Ensure sufficient staffing capacity and effective workforce planning across departments.
Drive consistency, quality assurance and best practice across all service areas.
Leadership & People Management
Line manage senior managers and support effective leadership throughout the organisation.
Promote accountability, performance management and staff development.
Support managers to identify training needs and implement development plans.
Foster a positive culture that prioritises staff wellbeing, inclusion and professional growth.
Reporting, Data & Systems
Oversee organisational performance monitoring and impact measurement.
Lead reporting for commissioners, funders, trustees and senior leadership.
Ensure the organisation's CRM and reporting systems are effectively managed and utilised to support performance, compliance and decision-making.
Use data and insight to inform continuous improvement and organisational development.
Business Development & Partnerships
Support the development of new programmes, services and funding opportunities.
Work closely with the Managing Director and fundraising teams on commissioning opportunities, funding applications and growth initiatives.
Maintain and strengthen relationships with funders, commissioners and strategic partners.
Represent Clean Slate at external meetings, partnership forums and networking events.
Support the organisation's reputation as a leading voice on financial wellbeing and poverty reduction.
Governance, Compliance & Risk
Ensure compliance with safeguarding, health and safety, data protection and cyber security requirements.
Oversee risk management processes and contribute to organisational governance.
Ensure services operate in line with contractual, regulatory and quality standards.
Promote a culture of accountability, safeguarding and continuous learning.
About You
We are looking for a strategic and collaborative leader with experience managing complex services, leading managers and driving organisational performance.
You will bring:
Significant experience leading programmes, services or operational teams.
Experience managing managers and supporting organisational growth.
Strong strategic planning and organisational development skills.
Experience working with funders, commissioners and external stakeholders.
A track record of delivering impactful services and achieving performance targets.
Experience overseeing reporting, monitoring, evaluation and quality assurance processes.
Strong understanding of performance management, compliance and risk management.
Excellent communication, relationship-building and influencing skills.
Experience using CRM and reporting systems to support operational delivery and organisational performance.
A commitment to Clean Slate's mission and values.
Desirable
Experience within financial inclusion, employability, community development or related sectors.
Knowledge of commissioning, fundraising or business development.
Understanding of issues affecting people on low incomes, including financial exclusion and the poverty premium.
Why Join Clean Slate?
This is an opportunity to play a key leadership role within a growing organisation that is changing lives across the UK.
You'll help shape strategy, support talented teams, strengthen partnerships and ensure our programmes continue to deliver meaningful, measurable impact for the people and communities we serve.
We want to see a world where people can provide for themselves and their family, where it does not cost more to be poor.


The client requests no contact from agencies or media sales.
Contract: 1-Year Fixed Term contract
Hours: Full-time (40hrs/weekly)
Reporting to: Academy Director
Location: Remote
Salary: £50,000 p/a + 3% pension contribution
Start date: September 2026
About us
Parallel is a small charitable initiative with big ambitions. Our mission is to increase the number and diversity of excellent young mathematicians. We are a Good Thinking project (registered Charity Number: 1147404).
Founded in 2023 by Simon Singh MBE and Dr Junaid Mubeen, our online Parallel Academy supports highly capable students to excel in maths, by providing them with structured programmes that develop their reasoning and problem-solving skills beyond the curriculum. We currently support more than 10,000 students through the Academy, around 1000 of whom receive highly targeted support through weekly, small-group online tutorials.
We are at an exciting phase in our journey, with plans to expand tutoring to 5000 students over the next four years. Our students are motivated and ambitious. Our maths programme takes place outside of school hours, yet students have an average attendance above 95%. All of our work takes place online and is subject to safeguarding and data protection policies that are reviewed periodically to reflect up-to-date best practice.
Parallel has built a reputation for excellence, both in terms of the expectations we set for students, and the quality of service they receive from us. Our work is underpinned by an inclusive ethos; every student who applies for the Academy is guaranteed a place on one of our programmes.
We work flexibly to both launch new initiatives and adapt our existing offerings. We pride ourselves on a creative approach to programme design and now face a familiar challenge of maintaining our quality and highly personalised approach as we scale up.
The purpose of this role
We are seeking an experienced Head of Operations to join and help lead our committed and energetic team. This role is pivotal to achieving Parallel’s growth ambitions while maintaining the quality of service we are renowned for. As a senior leader, you will be a lynch pin of our core team and will make a real difference to the life prospects of thousands of young students.
On a practical level, you will coordinate and drive our core programmes, with oversight and accountability for their smooth, day-to-day delivery. You will also line-manage two full-time administrators (this may increase as the team expands), overseeing and supporting their work across communications, data and operational delivery.
We have established several processes and tools for delivering our programme effectively and the ideal candidate will have a sharp eye for process improvement and opportunity. You will need to understand and consolidate our current best practices, but also identify ones that need to be adapted or enhanced as we look to scale up.
This role is offered initially as a fixed-term contract for 12 months, though we have every intention to extend the position longer term should the appointment prove successful.
A note on working hours
This is a fully-remote role. As part of your contracted hours you will be required to regularly do some work during evenings and weekends (approx 5-8 hours a week). You may occasionally need to step in at short notice, outside of standard working hours, to support and resolve urgent operational issues.
There will also be periods when there is a higher workload (e.g., during student admissions cycles), so you may be required to offer some flexibility in working longer - and then shorter - hours week to week. Time off in-lieu is provided for additional hours worked.
In general, you will have significant autonomy in how you structure your working week, provided you ensure that our core operational needs are covered within the whole team.
Key responsibilities
Working for Parallel is challenging and rewarding in equal parts. On a typical day you will be fielding queries from parents, managing the logistics of 200+ tutorials a week and ensuring tutors are fully supported. We are a dynamic team that readily adapts to new situations and relishes the challenge of working through problems together.
As part of your key responsibilities you will:
Oversee the smooth day-to-day running of our Tutorial and Webinar Programmes, ensuring that sessions proceed as planned, and that any issues - from tutor cover needs to student absence requests - are swiftly and effectively addressed.
Coordinate key aspects of our start and end-of-term administration, including payments, parent and student communications, website setup, spreadsheets and logistics.
Oversee the admin team’s responsiveness to our high-volume shared inboxes, responding to the most sensitive student and parent queries and acting as a point of escalation where needed.
Manage a small but growing admin team, providing regular guidance, support, and feedback.
Play a key role in overseeing our student admissions cycles, from planning to testing, setup, delivery and communication of decisions.
Make everyday operational decisions independently, exercising good judgement in when to bring issues to senior management.
Work effectively with data (e.g. student learning data) - as managed through our central directories - and use it to guide decision-making and to support the effective running of our programmes.
Review our policies on an ongoing basis, ensuring that we are complying with our safeguarding and data protection obligations at all times and that our policies are built for scale.
Support with schools outreach initiatives.
Develop and document key administrative procedures (an ever-evolving ‘Operations Handbook’) to ensure that we have reliability and stability across all programmes.
Help to shape and build on our ethos of high expectations, which translates into concrete policies regarding attendance, homework, participation and criteria for both admitting and removing students from our Tutorial Programme.
Role requirements
While there is no fixed template for working with Parallel, we consider the following requirements essential for this role:
Proven leadership qualities, with the ability to act independently and decisively when the situation demands it.
Experience managing small teams, including multiple direct reports.
Managed operations at large scale - you have executed product/service delivery to thousands of end users.
Excellent project management skills, with the ability to delegate tasks and to track processes and outcomes.
Exceptional written and verbal communication skills, with the ability to connect effectively with a diverse set of internal and external stakeholders.
Proficiency in working with digital tools and software such as Google Sheets, Docs, Forms, Zoom and Trello (and able to learn new tools quickly and independently).
Excellent with spreadsheets and data - you know your vlookups from your pivot tables.
Nimble problem-solver who can think on your feet and approach complex situations with a flexible mindset.
A ‘can-do’ attitude and strong team ethic - you are known as a supportive presence for your colleagues who will go above and beyond to make their lives easier.
Demonstrable ability to work productively in a fully remote setup.
A strong commitment to safeguarding, and the ability to maintain confidentiality and integrity related to all aspects of information disseminated within the organisation.
It is also desirable (though not essential) for you to have relevant experience in an education setting.
Please note that this role will be subject to an Enhanced DBS check.
How to apply
If this sounds like you, please submit your CV and cover letter via CharityJob, or get in touch with any questions.
Interviews will take place online after the closing date. As part of the selection process, shortlisted candidates will be required to complete tasks designed to assess relevant skills.
To increase the number and diversity of excellent young mathematicians, by developing their problem-solving skills beyond the curriculum.
The client requests no contact from agencies or media sales.
About Adolescent Health Study
The Adolescent Health Study (AHS) is an ambitious new UKRI-funded initiative to establish a prospective, longitudinal population study that will generate a globally leading open science data platform and research resource. AHS aims to recruit at least 100,000 young people aged eight to 18 years from across the UK and to follow their mental and physical health and wellbeing over at least 10 years. It plans to collect data through questions and measures; to obtain bio-samples for a wide range of genomic and other high-throughput assays; and to capture linked data relevant to health and wellbeing from participants’ health, education and other administrative records. Recruitment will take place mainly through schools. There will be a strong emphasis on engaging with and involving young people, schools, parents and other relevant stakeholders in the design and delivery of the study, as well as on including young people that represent as wide as possible a range of backgrounds, experiences and characteristics. AHS will focus on enabling a wide range of research, including studies of the critical biological and social developments that occur during the transition from childhood to adulthood and the determinants of both mental and physical health and wellbeing in adolescents and young adults.
Purpose of the post
The HR Officer plays a key role in delivering an effective, professional, and compliant HR service across the organisation. Supporting both operational HR processes and employee experience, the post holder will contribute to attracting, developing, and retaining talent in a collaborative and values-driven research environment.
Main responsibilities
HR Operations & Administration Support
Employee Relations
Learning & Development
Policy & Compliance
HR Projects & Continuous Improvement
Knowledge, skills and experience
Essential
Desirable
Dimensions
Application Process
All candidates are required to complete the application form which can be found when clicking 'Apply Now' via Charity Job.
Please refer to the ‘How to Apply’ section of the downloadable application form.
Please note that only applications submitted directly to Gravitate HR will be accepted for this position.
The closing date for applications is 11:00pm on Sunday 5 July 2026.
Interviews are currently expected to take place on Wednesday 5 and Thursday 6 August 2026.
Equal Opportunities Policy Statement
AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. It is our policy to provide employment equality to all, irrespective of:
We are opposed to all forms of unlawful and unfair discrimination. All job applicants and employees who work for us will be treated fairly and will not be unfairly discriminated against on any of the above grounds. Decisions about recruitment and selection, promotion, training or any other benefit will be made objectively and without unlawful discrimination.
Values
It is an exciting time for the Adolescent Health Study (AHS) as we establish our senior leadership team and begin to plan the pilot studies. As the senior executive team evolves, the AHS values will be grounded in inclusivity, integrity, accountability, and collaboration.
All candidates are required to complete the application form which can be found when clicking 'Apply Now' via Charity Job, within Supporting Documents.
Please refer to the ‘How to Apply’ section of the downloadable application form.
Please note that only applications submitted directly to Gravitate HR will be accepted for this position.
The closing date for applications is 11:00pm on Sunday 5 July 2026.
Interviews are currently expected to take place on Wednesday 5 and Thursday 6 August 2026.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The overall purpose of the role is to provide timely psychosocial assessment, psychoeducation and proactive pre- and post-bereavement support to children, young people and adults, using a range of supportive methods, approaches and techniques consistent with level 2 of the NICE (2004) psychological framework.
The post holder will form part of the On Demand Team and will be responsible for the effective day-to-day operation and delivery of the service (Monday to Friday, 8am to 8pm) across a range of On Demand digital platforms. The post holder will also complete comprehensive risk assessments with children, young people and adults, and will liaise with relevant external agencies—such as social care, the police and general practitioners—in accordance with organisational safeguarding policies and procedures.
In addition, the role involves conducting regular weekly referral callbacks, using clinical judgement to ensure that each person is supported to access the most appropriate service for their needs at that time. Working alongside the wider bereavement services team, the post holder may also co-facilitate therapeutic group sessions and deliver one-off psychosocial education groups or workshops, extending the reach of bereavement support beyond individual contacts.
Main Responsibilities
Communication and Relationships
· Build compassionate, trusting and professional relationships with bereaved children, young people and adults, ensuring all contact is person-centered, trauma-informed, developmentally appropriate and sensitive to individual needs and circumstances
· Communicate complex and sometimes distressing information clearly and to supportively, maintaining professional boundaries at all times
· Adapt communication style and approach to suit the needs, preferences, and emotional states of children, young people and adults, including those with neurodiverse profiles or communication difficulties
· Work collaboratively with colleagues across bereavement services, ensuring continuity and consistency of support
· Engage effectively with parents, carers and professionals involved in a child or young person’s care to coordinate holistic support
· Liaise with external agencies – including social care, education, healthcare professionals, police and voluntary sector- to share information appropriately under safeguarding guidance
· Participate in regular clinical supervision to support safe, effective delivery of care
· Contribute to team meetings and service development discussions, offering insight from frontline practice
· Model the values and culture of the organisation in interactions and relationships at work
· Ensure accurate and timely documentation of communications and decisions in line with organisational policies and data protection regulations
Knowledge, training and experience
· Ability to conduct full psychosocial assessments and to lead support interventions with children, young people and/or adults in accordance with best practice
· Ability to complete comprehensive risk assessments and determine appropriate level of response/intervention
· Deliver targeted pre/post bereavement support and interventions utilising a range of supportive therapeutic and psychosocial techniques, working within level 2 of the NICE (2004) psychological framework
· Demonstrate a robust understanding of grief, loss, trauma, child development, and the psychological and social impact of bereavement on children, young people, families and adults
· Apply sound clinical judgment and maintain professional accountability for practice in line with national standards, organisational policies, and personal relevant professional Code of Conduct
· Maintain knowledge about current, evidence-based practice
· To maintain a personal profile of professional development in accordance with professional requirements/governing bodies
· Demonstrate knowledge of all relevant policies and procedures
· Adhere to legislation and statutory guidance related to Safeguarding Children and Young People, Safeguarding Adults, and the Mental Capacity Act, providing advice and guidance to colleagues and partner agencies where appropriate
· Participate actively in clinical supervision to ensure safe, ethical, and effective service delivery
· Contribute to the development and sharing of knowledge within the team by supporting training, mentoring, and peer learning opportunities
Analytical and judgment skills
· Exercise sound professional judgment in assessing the emotional, psychological, and social needs of children, young people, and adults following bereavement and in the delivery of immediate on demand support
· Analyse complex information gathered through assessment, observation, and communication to identify individual needs, risks, and strengths
· Recognise and manage situations that involve ambiguity, uncertainty, or emotional intensity, drawing on supervision and established frameworks for professional support
· Apply a trauma-informed and developmentally appropriate lens to clinical decision-making, ensuring sensitivity to cultural, social, and contextual factors influencing grief
· Assess risk and vulnerability using structured and professional judgement, making timely, evidence-based decisions about appropriate interventions and onward referrals
· Identify when more intensive clinical or safeguarding intervention is needed, escalating concerns to line manager and/or On Demand Shift Manager
· Contribute actively to meetings, clinical supervision, peer supervision, case discussions, and service reviews to plan, coordinate, and evaluate strategies of care and support
· Ensure accurate, timely, and meaningful data recording and reporting to inform clinical practice, service evaluation, and organisational performance monitoring
Planning and organisational skills
· Plan and organise work autonomously while engaging collaboratively with colleagues, volunteers, and partner professionals to support coordinated care and seamless service delivery
· Provide cover and support for bereavement team members during periods of absence or high demand
· Contribute to the planning and delivery of workshops and groups run across bereavement services, as needed
· Maintain accurate, up-to-date documentation in accordance with confidentiality, data protection, and statutory requirements
· Demonstrate self-awareness and reflective capacity, using supervision and peer support to sustain personal wellbeing and professional effectiveness
· Contribute to the development of efficient, evidence-based practices by supporting team planning, service evaluation, and continuous improvement initiatives
Person Specification
Qualifications and Training
Essential
· Relevant health, education, social care or counselling qualification
· Specialist training in bereavement, grief and trauma informed practice
· Evidence of ongoing professional development and commitment to continuous learning
Desirable
· Training in working with children and young people
· Training in working in mental health
Experience
Essential
· At least three year’s recent experience (in the past six years) of working with bereaved children, young people, families or adults on an individual or group basis
· Experience and knowledge of working with and providing services to children, young people, families and adults in a health, social care, youth, community or educational settings
· Experience of providing support to children, young people, and/or adults through digital channels/platforms
· Further professional training in working with children and young people and an understanding of developmental issues
· Demonstrable experience of safeguarding children, young people and vulnerable adults and an ability to practise in a way that promotes this
· Experience of working collaboratively with multi-agency professionals across health, education, and social care
Desirable
· Experience of working within a bereavement, palliative care of mental health setting
Skills and Abilities
Essential
· Demonstrate in-depth understanding of bereavement, grief, loss, trauma, and their psychological and developmental impact on children, young people and families
· Knowledge of current research, theories, national frameworks, and NICE guidance related to bereavement and mental health
· Knowledge of evidence-based approaches to bereavement and trauma support
· Strong assessment, analytical, and formulation skills with the ability to make informed clinical decisions
· Empathetic, compassionate, and youth driven approach
· Excellent communication and interpersonal skills, with the ability to engage sensitively with children, families, and professionals while maintaining professional boundaries at all times
· Awareness of safeguarding legislation, policies, and procedures
· Understanding of information governance, confidentiality, and data protection requirements
· Understanding of equality, diversity, and inclusion within practice
· Emotional maturity, stability and resilience with a strong commitment to self-care and the ability to seek support and guidance when difficulties arise in the course of work
· Excellent organisational skills
Strong IT skills, including confidence in using multiple IT systems
Benefits
· 28 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.
· TOIL for our hours work.
· Contributory pension scheme.
· Company sick pay.
· Employee Assistance Programme.
· Life assurance.
· Training loans.
· Enhanced family friendly policies.
Recruitment Timetable
Application deadline: 6th July 2026 at midnight
We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.
Interviews
First Stage Screening Interviews
You may be asked to attend a 10-minute Screening Interview on MS Teams with the Hiring Managers for the vacancy, to assess your suitability for the role. During the interview, you will be asked two skills-based questions.
Second Stage Interviews
If you are progressed to a second stage interview, you will be invited to attend a 1-hour formal interview on MS Teams with the Hiring Managers for the role. It is our policy to share the role-specific interview questions with applicants ahead of the interview, to aid their preparation. You may also be asked to complete an interview task, which will also be shared with you in advance.
Youth Team Forum Discussion
For roles in our Bereavement Services Team, we will invite those applicants selected for interview along to a discussion forum with members of our Youth Team. This session is held remotely and lasts approximately 20 minutes. The discussion topic will be shared with you in advance of the session.
The client requests no contact from agencies or media sales.