Development management jobs

About us: 

We are an international humanitarian organisation that strives for a world free from poverty, fear and oppression. We deliver life-saving and life-changing interventions to the world's poorest and most vulnerable people. From rapid emergency response to innovative development programming, we go to the hardest to reach places to make sure that no-one is left behind. With 3000 staff of more than 50 nationalities, Concern operates in 25 of the world’s poorest countries, helping people to achieve major and long-lasting improvements in their lives. 

Benefits
•    25 days’ annual leave, pro-rated for part-time employees.
•    Office closure between Christmas Day and New Year’s Day
•    Flexible hours and hybrid working
•    Annual leave purchase scheme
•    Enhanced parental leave pay
•    Stakeholder pension
•    Season ticket loan
•    Cycle scheme
•    Life assurance
•    Access to Employee Assistance Programme (EAP)

Details of our benefits could be found on our website.

Job Location: Belfast (Hybrid)

Staff are expected to come into their base office once per week. Staff are also able to flex their start and finish times between the hours of 7am to 7pm daily. 

Our Belfast office is located in an historic building in a lively area, close to the Ulster University Belfast campus, cafés, restaurants, shops, and excellent transport links. The building is full of character, blending historic charm with modern, flexible workspaces designed for collaboration and creativity.

About the role

The Direct Marketing Executive will play a key role in delivering high-quality direct marketing campaigns that drive income and engagement from individual supporters. Focusing on cash appeals and alternative gifts, this role will manage the planning, delivery, and evaluation of multi-channel campaigns that inspire supporters to give, strengthen loyalty, and maximise return on investment.

About You

You are organised, proactive and experienced in delivering successful direct marketing campaigns across channels such as direct mail and email. With excellent planning and project management skills, you can manage multiple campaigns from concept to completion, working collaboratively with colleagues, agencies and suppliers to deliver high-quality results on time and within budget.

You have strong analytical and numerical skills, enjoy working with data and databases, and use campaign insights to drive continuous improvement. Comfortable using Excel, Word and CRM or database systems, you're confident managing campaign data, monitoring performance and identifying opportunities to improve supporter engagement and response.

An excellent communicator, you have strong written skills and experience writing and editing compelling email and campaign copy. You build positive relationships with internal stakeholders and external partners, working collaboratively while confidently managing priorities, negotiating deadlines and solving problems as they arise.

You're highly organised, able to manage a varied workload and adapt quickly in a fast-paced environment. You take ownership of your work, bring fresh ideas and a creative approach to campaign development, and are always looking for ways to improve results.

Ideally, you'll have experience within the charity sector, individual giving or supporter fundraising, along with an understanding of digital marketing, donor care and audience segmentation. Most importantly, you're motivated by the opportunity to create meaningful campaigns that inspire supporters and make a lasting impact.

To view the full job description and person specification, please click on the link below to download the document.

Equality, Diversity, and Inclusion: 

Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations, and is committed to promoting equality.

HOW TO APPLY

To apply for this post, please upload your CV and cover letter explaining how you meet the essential and desirable criteria for the position by 26th July 2026. 

Your cover letter will be scored against each of the listed requirements listed in the job description. To give yourself the best chance of being shortlisted, please copy each criterion into your cover letter and explain under each one how your experience, skills, or achievements demonstrate your suitability. Use clear and specific examples to support your statements.

Concern will shortlist only those candidates who clearly demonstrate that they meet all essential criteria. If a high number of applicants meet the minimum requirements, we will assess and score candidates against the desirable criteria to determine who will be invited to interview. It is therefore important that your application provides detailed evidence of how you meet the role requirements.

All candidates who are short-listed for an interview will be notified via email.

Candidates must be legally entitled to work in the UK at the time of application.

Conditions of Appointment: 

Pay band: GB4

Belfast: £30,075 - £33,416, based on full time hours (35 hours per week)

New employees typically start at the beginning of their pay band.

The successful post holder will be required to complete a criminal records self-declaration form and a Basic AccessNI check. 

Having a criminal record will not necessarily debar you from working with Concern Worldwide. This will depend on the nature of the position, together with the circumstances and background of your offences. 

Empower Women. Change Lives. Make a Difference.

Warrington Women’s Aid is looking for a passionate, resilient, and trauma-informed Complex Domestic Abuse Support Worker to join our dedicated team supporting women and children affected by domestic abuse.

This is an exciting opportunity to play a vital role in helping women with complex and multiple needs to achieve safety, recovery, and independence. You will provide intensive support to women experiencing domestic abuse who may also be facing challenges relating to mental health, substance misuse, learning disabilities, neurodiversity, physical disabilities, and other intersecting needs.

About Us

At Warrington Women’s Aid, we believe every woman has the right to live free from abuse. We provide specialist, trauma-informed support that empowers women and children to rebuild their lives with dignity, confidence, and hope. Our work is guided by the values of empowerment, safety, respect, inclusion, and collaboration.

The Role

You will hold a caseload of women living in refuge, living in the community, or moving on to independent accommodation. Working closely with colleagues and partner agencies, you will provide practical and emotional support, advocacy, safety planning, and crisis intervention, helping women navigate some of the most challenging periods of their lives.

Key responsibilities include:

• Delivering trauma-informed one-to-one support and safety planning.
• Supporting women with complex and intersecting needs.
• Advocating on behalf of women with housing, health, criminal justice, safeguarding, and social care services.
• Providing community outreach and resettlement support.
• Delivering workshops, drop-ins, and training sessions that build confidence and independence.
• Working collaboratively with partner agencies to achieve positive outcomes.
• Maintaining accurate case records, risk assessments, and outcome monitoring.
• Contributing to the ongoing development of our services.

About You

We are looking for someone who:

• Has experience supporting vulnerable women affected by domestic abuse, trauma, or violence against women and girls.
• Has worked with women experiencing complex needs, including mental health challenges, substance misuse, learning disabilities, neurodiversity, or physical disabilities (essential).
• Understands risk assessment, safeguarding, and trauma-informed practice.
• Can confidently manage a varied caseload and work effectively with multi-agency partners.
• Has excellent communication, record-keeping, and organisational skills.
• Is compassionate, adaptable, resilient, and committed to empowering women.

If you meet some, but not all, of the criteria, we would still encourage you to apply.

Contract: Permanent, full-time contract.

Hours: 35 hours per week (1 FTE)

Salary: £32,000 - £36,000

Location: Carers Trust office (London, Glasgow or Cardiff) with hybrid/home working options

This role is central to strengthening and connecting Carers Trust’s organisational networks across the UK. Through the delivery of clear, consistent and engaging communications, the Communications & Engagement Officer will help members stay informed about opportunities, resources and developments across the network, while promoting collaboration and the sharing of learning and good practice.

Working within the Network Development Team and closely alongside colleagues in Communications and Marketing, the postholder will coordinate network communications across a range of channels and audiences, helping to increase engagement with Carers Trust’s membership offers and strengthen connections between member organisations.

The role will also play an important part in ensuring members' voices, experiences and achievements are reflected across Carers Trust’s wider communications. By supporting more connected, informed and engaged networks, the postholder will contribute to stronger services and better outcomes for unpaid carers across the UK.

As the postholder you will:

• Work with subject-matter leads across Carers Trust to translate technical or organisational information into accessible, engaging content for different audiences across Carers Trust’s networks.
• Develop and implement engagement plans to promote partner participation in learning, research, campaigns or development initiatives.
• Contribute to the development of toolkits, guides and resources that support members in delivering high-quality services and in relation to identified capacity building needs.
• Contribute to evaluation activities and reporting for internal and external stakeholders.

Please download the attached recruitment pack to find out more. 

Anne Health provides private gender-affirming healthcare to trans people across the UK and beyond.. We believe in human-centred healthcare delivered by real professionals, transparent pricing, and making gender-affirming care accessible and affordable. Everything we do is grounded in warmth, dignity, and genuine care for our community. We operate remotely, with internal administrative employees in the UK, supported by contracted prescribers and clinical staff in the EU.

Role Purpose

• Provide advice and guidance on a wide range of employee relations issues
• To keep up to date with changes to legislation and best practice and implement these within the organisation
• Lead on employee relations casework including (but not limited to) dispute resolutions, disciplinaries, grievances, absence, retirement and redundancy
• Lead on and develop the HR related policies and processes within the organisation
• Lead on the work we do around our culture, accessibility and inclusion
• Lead on the learning and development of our employees and workers
• Good understanding of EU contractor recruitment processes and requirements
• Skilled in managing employee and contractor compliance in line with statutory requirements across the UK and EU
• Lead on and develop the HR related policies and processes within the organisation covering both the UK and EU

This is a fantastic role for someone with the desire to use their skills and experience to support the work of an organisation at the forefront of trans+ healthcare.

Applicants must have the right to work in the UK and must be based in the UK for the duration of their employment. This is an employed role and cannot be undertaken from overseas.

For more information and how to apply visit: www.anne.health/vacancies 

Please note: this role has been advertised before. Previous applicants need not apply again, as their application remains on file

INCLUSION AT ANNE
We especially welcome applications from trans people, non-binary people, and wider LGBTQIA+ individuals. Representation is vital: our team should reflect the community we serve.

The Individual Giving Campaigns Manager will lead and manage the multi-channel campaign portfolio 
within the Individual Giving function at Birmingham Women’s and Children's Hospital Charity. The Charity 
has been growing its supporter base over recent years and has an ambition to create a step change in our 
approach and significantly grow our Individual Giving donors and supporters.

This role is perfect for someone with excellent Individual Giving campaign creation & communication skills, a 
deep understanding of print and digital marketing, and robust analytical skills, able to make clear 
recommendations for campaign improvements to drive our future strategy
They will ensure that all income targets are achieved in line with the wider Fundraising Strategy and work 
closely with other Individual Giving colleagues covering ‘Acquisition & Retention’ and ‘In Memory & Legacies’ 
to deliver successful campaigns. The post holder will also support and deputise for the Head of Individual 
Giving where appropriate, to empower the Individual Giving and Legacies team to deliver over £3.5million+
per annum.

Key responsibilities include:
1. To utilise a range of existing and new channels to deliver new and existing campaigns to drive donor
acquisition, retention and upgrade, thereby maximising and growing annual income from individual 
giving campaigns covering Lotteries, Direct Marketing, Regular Giving and Legacies.

2. To design, deliver and analyse our annual multi-channel Direct Marketing portfolio covering Direct 
Mails, Eshots, Cold Mails, Social Media and digital acquisition to grow income, supporter 
engagement and data. The post holder will lead on the development of compelling campaign 
messaging, creative concepts and briefing design to ensure high-quality, engaging supporter 
communications.

3. To undertake complex analysis and evaluation of all Individual Giving campaigns, developing plans 
to continuously improve performance, response rates and ROI. To ensure effective use of campaign 
data to improve targeting, segmentation and overall campaign performance

4. To design and implement campaigns with robust and engaging supporter journeys, that build 
meaningful relationships and increase lifetime value & thereby long term sustainable income

5. To work with internal stakeholders to create inspiring Charity impact stories and campaigns that
drive public support of the 'general charity fund’ & enable long term, unrestricted income growth

6. To support the Head of Individual Giving to develop and implement the Individual Giving & Legacies 5 Year Campaign Strategy providing long term sustainable income and supporter growth, as well as 
line-manage and develop staff responsible for delivering Individual Giving & Legacies campaigns,
fostering a high-performing and collaborative team culture

7. To provide guidance, training and support to the Public Fundraising Team and wider Charity Team 
for all relevant Individual Giving and Legacy campaigns/products 

8. To build and manage key stakeholder relationships with existing third party suppliers, Data & AI 
agencies, external Raffle and Prize Draw platforms, Design Agencies, and Mailing/Fulfilment 
Houses, to maximise campaign effectiveness

9. To lead and maximise opportunities to drive new data acquisition and lead generation across all 
channels, including reviewing and optimising existing lead generation activity and developing new, 
innovative lead generation campaigns

10. To maintain an up-to-date knowledge of relevant legislation, including data protection, Gambling 
regulations, and Tax/Gift Aid, ensuring Birmingham Women’s and Children's Hospital Charity is 
compliant with all legislation and best practice

What we offer: 

• Flexible and hybrid working to support work-life balance
• Generous annual leave entitlement with additional leave for long service  
• Enhanced sick pay 
• Enhanced Maternity Pay 
• Employee Assistance Program and Lifestyle Savings
• Free flu jabs 
• Cycle to work scheme 
• Charity events throughout the year 
• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 
• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.  

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

PLEASE NOTE: Within our organisation, this role is titled Individual Giving Campaigns Lead. This reflects our internal structure and does not change the scope or responsibilities described in this advert.

We will conduct interviews as suitable candidates apply and we're ready to hire if we find the right person before the job ad closes.

About the roles

Last year we launched our most ambitious strategy yet - Change Happens Now. To deliver on its promise, we have identified a phased and prioritised pipeline of cross-cutting strategic programmes that will move us closer to a future where, by 2050, everyone diagnosed with breast cancer lives - and is supported to live well.

We’re now looking for 2 Strategic Programme Leads to help deliver our strategy. You’ll work in our Strategy, Planning & Innovation (SPI) team, which is responsible for strategic change programmes, planning, innovation and involvement.

Both posts share the same job description and grade and will work flexibly across SPI’s full portfolio. However, each role has a distinct focus area and differs in contract type:

• Role 1 - Health Systems and Improvement – Permanent: This role focus is in health systems and improvement, which will include leading place-based programmes, stewarding UK-wide health-improvement standards, and building the external relationships needed to deliver system-level change.
• Role 2 - Engagement at Scale – 2 year fixed term. This role focus is in ‘engagement at scale’ programmes, in its first year, it will include programme leadership of our universal offer, an organisation-wide programme aimed at delivering an accessible support offer for everyone affected by breast cancer. It will also include providing strategic partnership for other large-scale programmes, such as healthcare professional engagement initiatives and behaviour change.

While each role has a primary focus area, we expect both post-holders to be flexible and adaptable. Priorities change, and you'll need to be equally comfortable working across specialisms, seeing the focus areas as a starting point which will evolve with organisational priorities.

About you

Whilst both roles are the same, given the specialisms, for role 1, we're particularly interested in candidates with experience of external connectivity across the UK health system landscape and a working knowledge of NHS structures, integrated care systems, clinical pathways and health inequalities. For role 2, we're particularly interested in candidates with experience of scaled engagement work, such as leading public engagement, support or community programmes.

For both roles, you’ll be able to get into the detail when it matters, including the design and sequencing of the programme itself. On some programmes you'll be the strategic lead, owning the work from start to finish and being the trusted strategic advisor to expert leaders. On others you'll partner an expert team, bringing the wider organisation in behind their delivery and working through the barriers that hold progress back.

You'll be confident leading, designing and running pilots and prototypes, with clear measures of success and an evidence-led approach to learning and improvement, ensuring you keep lived experience of breast cancer at the heart of your work. You'll be comfortable with ambiguity, making progress at pace without losing rigour, and you'll bring an innovation mindset, creating the conditions, methods and permission for teams to test, scale and embed new ways of working.

Most importantly, you'll be able to be flexible in your workload, and motivated by the chance to lead change in an organisation that wants to be brave, determined and ambitious - one that backs innovation, challenges the status quo when it needs to, and is willing to commit to the big, multi-year work that real impact requires.

Job description and benefits

The job descriptions and our attractive benefits are available for you to download.

Primary location of role and hybrid working

These roles can be based in our London, Sheffield or Cardiff offices. Our hybrid working model allows you to work up to 3 days per week at home.   

The salary range is:

£49,000 to £53,000 per annum if Cardiff or Sheffield based

£53,000 to £57,000 per annum if London based

How to apply

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement online.

As there are 2 roles, you can either submit your application for 1 or both roles. To do this, please confirm in your application the role you’re applying for: Role 1, Role 2 or Both.

To help with your application, please refer to the essential criteria on the person specification of the job description/s and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who
we support.

Closing date Thursday 30 July 2026 at 11:59pm

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Interview date: Friday 14 August and Monday 17 August 2026

We are seeking a warm, creative leader for our vibrant creative wellbeing hub in Templars Square. In this hands-on, community-facing role, you will co-design inclusive arts activities that boost mental health, support our wonderful volunteers, and foster deep community connection. No two days are the same! Experience in community arts coordination and safeguarding essential. We warmly welcome applications from underrepresented communities. 

Helping South West London come together to tackle poverty through powerful community events.

Join Dons Local Action Group as our Community & Events Manager and take the lead in delivering inspiring fundraising and community events that make a real difference. From flagship events like the Stadium Sleepout to new fundraising initiatives, you'll bring people together, build meaningful relationships and create memorable experiences that raise vital funds for local people facing food poverty and crisis. 

We're looking for an organised, energetic and people-focused individual who thrives on turning ideas into action. You'll work closely with supporters, volunteers, schools, community groups and local businesses, taking ownership of events from initial planning through to delivery and evaluation. No two days are the same, and you'll play a key role in growing one of DLAG's most important income streams. 

If you enjoy being hands-on, building relationships and seeing the direct impact of your work in the community, we'd love to hear from you. Join a fast-growing local charity where your work will help strengthen communities, support vulnerable people and create lasting local impact.

Join NAPA as Our Fundraising Officer

At NAPA, we're looking for an energetic, creative, and relationship-driven Fundraising Officer to help grow the resources that power our mission.

What You'll Do

• Develop and deliver innovative fundraising campaigns.
• Build and nurture relationships.
• Organise and support fundraising events and campaigns.
• Work closely with colleagues to share the impact of our work through engaging stories and communications.
• Help shape the future of our fundraising strategy.

We're Looking For Someone Who:

• Has experience in fundraising.
• Is an excellent communicator with outstanding people skills.
• Can inspire others to support a worthwhile cause.
• Is organised, proactive, and results-focused.
• Thrives in a collaborative environment and enjoys bringing fresh ideas to the table.
• Please note: this is a part time 18 month fixed term contract. 

Why Join NAPA?

• Be part of a passionate and supportive team.
• Make a tangible difference every day.
• Enjoy opportunities for professional growth and development.
• Help create sustainable change through innovative fundraising.
• If you're ready to use your talent, creativity, and ambition to make a lasting impact, we'd love to hear from you.

Apply today and help NAPA build a brighter future.

Support Coordinator

This is an exciting opportunity to join our team in Birmingham & Solihull. 

We’re looking for enthusiastic, motivated and well organised individuals to join us in delivering a comprehensive Stroke Recovery Service across the region.

Position: 000031 Stroke Association Support Coordinator

Location: Home-based, Birmingham & Solihull. However, extensive travel across the region will be required as part of this role (will include team meetings and other work-related meetings) 

Hours: Part-time, 21 hours per week

Salary: Circa £17,000 per annum (FTE circa £28,300 per annum)

Contract: Our services are contracted, we currently have funding until 31 March 2027

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.

Closing Date: 09 August 2026

Interview Date: 25 or 26 August 2026. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Stroke Association Service Delivery Coach, the coordinator will work with the local Health and Social Care services to receive referrals and support stroke survivors and their carers. As a coordinator you will provide personalised information, advice and support with regular reviews throughout.

Key responsibilities will include:

· Working with the local Health and Social services to receive referrals to support stroke survivors and their careers.

· Providing personalised information, advice and support to address any needs identified.

· Completing Needs Assessments with stroke survivors and supporting them to develop a stroke recovery plan.

· Providing regular reviews to support people in establishing and achieving their own personal goals

About You

You will:

· Have a background in a caring and/or charity profession supporting people with disabilities.

· Be able to demonstrate previous experience of working collaboratively with other organisations to achieve joint ambitions.

· Have experience of working with people who may have additional communication support needs.

· Be proficient in using Microsoft applications, including Word and Excel and experience using IT systems to record and maintain beneficiary data.

This role requires extensive travel across a large geographical locality to visit people at home and in community settings.  Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

Applications

You will be asked to submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.

You will be able to view the role profile when you apply.

Stroke Association

Finding strength through support

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support. 

Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.

We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.

We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Job Role: Assistant Retail Manager

Salary: £14,871 per year (full time equivalent £24,785)

Hours: 22.5 hours per week

Contract type: Permanent

Location: Bath, Shaftesbury Road

Additional information:

• Availability to work flexibly, including weekend

About Alongside:

Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England, providing outreach, accommodation and support. Our clients may be sleeping rough, fleeing abuse, rebuilding after trauma, leaving prison, recovering from addiction, or trying to settle safely in a new community. Whatever their starting point, we work alongside people to help build safety, stability and independence.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

About the Role:

As an Assistant Manager, you’ll play a key role in the success of our charity shops, ensuring everything runs smoothly day to day. From leading and motivating our fantastic team of volunteers to managing stock and creating a warm, welcoming shopping experience, you’ll be right at the heart of our mission.

If you’re passionate about retail, enjoy working with people, and want to make a real difference by helping us raise vital funds for a great cause, we’d love to hear from you!

Responsibilities include:

• Collaborating with the Shop Manager to meet and exceed income and profit targets by optimising sales, minimising operational costs, and continually seeking innovative ways to enhance to shop.
• Manage donations, including the sorting, pricing and preparation of items for sale and effectively disposing of unwanted items.
• Assisting in the recruitment, training and development of the volunteer team and ensuring the shop has a built-up volunteer base.
• Support the Shop Manager in administrative tasks, including cash handling and banking.

Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined.

You can view the full job description by clicking here.

Qualifications / Requirements:

• Experience working within a retail setting.
• A proactive, customer-focused approach to work.

There are many great reasons to join our team!

• Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan
• 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)
• 30% staff discount at our charity shops
• A generous and competitive pension scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
• Great opportunities for career development and free monthly training sessions from experienced facilitators
• For all the fantastic and valuable work, you’ll be doing, you’ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Service Manager – Community Services

Location: Bury 

Contract Type: Permanent

Please note, this is an on-site role only. Due to the nature of our Refuges and Outreach services, it is essential that our teams are present and accessible, enabling us to provide safe, responsive and high-quality support to those who need us most.

This post is open to women only as permitted under Schedule 9, Part 1 of the Equality Act 2010. 

About Safenet

We provide domestic abuse services across the Northwest of England, including refuges for women and children, safe houses for men, community support, and extra support for those facing addiction, mental health, or other issues.

We understand the serious impact domestic abuse can have, especially on health and wellbeing, and provide support and guidance to help survivors live safely and securely.

Safenet is part of the Calico Group. Here’s what makes The Calico Group unique: each of our specialist companies collaborates and innovates together to have a greater impact than they could alone.

Our shared vision, flexible group structure, and expanding range of services help us adapt to the fast-changing environment and times in which we work.

“A future where everyone can live safe, happy and healthy lives free from abuse, violence and exploitation in their homes, streets and communities.”

About the Role 

As Service Manager – Community Services, you will lead the operational delivery of community-based domestic abuse services, including IDVA, triage and outreach support for adults, children and young people. Working closely with the Area Operational Lead and as part of the Senior Leadership Team, you will provide strong, values-led leadership to frontline teams, drive service performance, and ensure delivery is safe, responsive, trauma-informed and survivor-led. You will also play a key role in strengthening partnerships, supporting service development and ensuring services remain compliant, effective and sustainable.

Key responsibilities

• Lead the day-to-day operational delivery of community domestic abuse services, ensuring support is safe, timely, trauma-informed and survivor-led.

• Provide effective leadership, supervision, reflective practice and case management oversight to staff, supporting wellbeing, accountability and professional development.

• Oversee referrals, allocations and case progression to ensure survivors receive an appropriate, equitable and responsive service, with risk managed effectively.

• Monitor service quality, performance and outcomes through audits, data, survivor feedback and reporting, and use this insight to drive continuous improvement.

• Ensure compliance with safeguarding, legal, contractual and organisational requirements, maintaining accurate oversight of governance and risk.

• Build and maintain strong partnerships with statutory, voluntary and community organisations to strengthen referral pathways and improve outcomes for survivors.

• Support service planning, workforce coordination and cover arrangements to ensure safe staffing and consistent service delivery across periods of leave and absence.

• Contribute to strategic development, identifying emerging needs, supporting service growth and helping to shape high-quality, inclusive responses for diverse communities.

What we are looking for

We welcome applicants from a range of relevant backgrounds; direct refuge experience is not essential, but you do need to bring credibility, confidence and compassion from related fields.

You might come from:

• Substance misuse or addiction recovery services
• Trauma‑informed women’s services
• Mental health or psychologically informed environments (PIE)
• Housing or supported accommodation with complex needs

You will bring:

Essential: 

• Experience of managing or leading teams within domestic abuse, social care, housing, community safety or a related support environment.
• Strong knowledge of domestic abuse, trauma-informed practice, safeguarding for adults and children, and risk management in complex cases.
• Ability to provide effective supervision, case oversight and reflective support that promotes staff wellbeing, professional curiosity and high-quality practice.
• Experience of performance monitoring, report writing and using data, feedback and outcomes information to support service improvement.
• Ability to build positive working relationships with statutory, voluntary and community partners and represent the organisation confidently in multi-agency settings.
• Excellent communication, organisational and IT skills, with the ability to manage competing priorities and maintain accurate records and reporting.
• Commitment to equality, inclusion and survivor-led practice, with the ability to model Safenet and Calico values in day-to-day leadership.

Desirable 

• ILM, CMI or another relevant management qualification, or evidence of continued professional development in leadership.
• Experience of service development, project delivery, change management or supporting new initiatives within a support service setting.
• Knowledge of Women’s Aid National Quality Standards and relevant legislation and frameworks relating to domestic abuse and safeguarding.
• Understanding of budget monitoring, contract requirements or income maximisation within a commissioned or grant-funded service.

Essential Core Skills  

Health & Safety Awareness 

All our employees are required to work in a safe way, wear appropriate personal protective equipment (PPE), and keep themselves, other colleagues and customers safe.  You will be expected to update your knowledge and skills on Health & Safety if successful in your application.  

Safeguarding 

We work with adults and children who may be ‘at risk’ and expect colleagues to work in a way which protects the people we support from harm.  Our colleagues are expected to identify people ‘at risk’ and confidently report any Safeguarding concerns as appropriate within the service. 

Digital 

Across our services, we use a range of technology and systems and expect colleagues to use them effectively and safely following cybersecurity and data protection principles (UK GDPR).  Full training on specific systems is provided but a willingness to learn and develop is essential. 

Equality, Diversity, and Inclusion (EDI) 

The Calico Group welcomes diversity and champions the rights of those in society who may be marginalised.  Our employees are expected to be inclusive, embracing those from different backgrounds to develop a fairer society. 

If you share our values and are ready to grow through continuous learning, development, and the support of a dedicated team, we want to hear from you! 

What’s in It for You? 

At The Calico Group, we value our people and offer a supportive, inclusive culture alongside fantastic benefits: 

• Bravo Benefits – Exclusive discounts at popular high street brands including many retailers and restaurants. 

• Westfield Health – Our company funded cash plan, with access to a Doctor 24/7 – for you and your dependents. 

• Mental Health Support – Access emotional and mental well-being services through Spectrum. 

• Cycle to Work Scheme – Save on commuting costs while staying active. 

• Pension Options – with employer pension contributions. 

• Life Assurance – Peace of mind for you and your loved ones. 

• Financial Advice – Expert guidance to help manage your finances. 

• Recognition Awards – Celebrate your achievements with our recognition programs. 

• Meaningful learning and development programmes with regular focus on your individual growth. 

• Gym Membership Discounts – Stay fit with local gym access. 

• One Calico Events – Connect and unwind at our employee social gatherings. 

• Paid Professional Fees – We’ll cover the cost of professional subscriptions so you can continue growing your career. 

And much more! We also offer enhanced holidays, sickness, maternity, and paternity options, ensuring you feel supported when you need it most. 

How to Apply 

Click Apply Now to complete your application online. Applications close on  31/07/2026

We can’t wait to welcome you to our team! 

This post is open to women only as permitted under Schedule 9, Part 1 of the Equality Act 2010.

SafeNet is working towards Equal Opportunities for all and actively encourages applications from disabled, ethnic minority and LBGTQI+ women who are under-represented.  SafeNet is a Registered Charity No. 1091544 and a Company Limited by Guarantee No. 3860803. 

Inclusive Hiring at Calico 

We’re committed to creating a workplace where everyone feels valued and can thrive. If you need any adjustments during the recruitment process or would like to discuss accessibility, please let us know at.

Our Commitment to Safeguarding 

The Calico Group is committed to safeguarding and promoting the welfare of all our customers employees, and volunteers. Successful candidates will be subject to a DBS check (Disclosure and Barring Service) and appropriate pre-employment checks in line with our safeguarding policies. 

Dreams Come True is an ambitious UK charity creating life‑changing dreams for children facing serious illness, disability and poverty. Driven by impact, relationships and creativity, we work with passionate partners to turn generosity into moments that truly change lives

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