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The Supporter Operations team at Alzheimer’s Research UK is a key point of contact in the charity for supporters and members of the public and ensures the highest standards in operational processes and compliance, to ensure a first-class supporter experience.
The Supporter Relations Officer is responsible for delivering essential supporter engagement activities, ensuring delivery of an excellent experience for every contact, recognise opportunities to increase supporter loyalty, and generate the maximum amount of income for dementia research. The post holder is the first escalation point for the Executives when dealing with more complex enquiries, using the experience to support on the job training at delivering an excellent supporter experience.
Key Responsibilities:
Supporter Enquiry Management
· Act as the first escalation point for Executives with complex enquiries, helping to troubleshoot the enquiry in a suitable timely manner and ensuring the delivery of a warm and positive response for the supporter.
· Support the team Executives with inbound enquiries by telephone, email, post and social media, ensuring the highest standard of responses and covering absences on occasion.
· Promote fundraising, engagement and retention opportunities when talking to supporters using a range of initiatives to explain how their donations positively contribute towards the cause.
· Ensure all campaign briefings are delivered to the team to equip them for enquiry handling.
· Delivery of the promotion of and supporting supporters in the best practice in ‘in aid of’ fundraising policies.
Supporter Stewardship
· Delivery of outbound thanking and stewardship programmes.
· Assist the Senior Officer in ensuring effective management regions at specified levels, to ensure appropriate stewardship.
· Working alongside the Executives on the delivery of the Tiering and Triage system and supporting the Senior Officer in making decisions on supporters requiring manual intervention to tier. And input into reviews of the tiering system to ensure it is fit for purpose and is offering the supporter the best stewardship journey.
· Support the Senior Officer in managing the supporter follow‑up process to ensure funds are received promptly and accurately.
· Responsible for ensuring the quality of our Thanking processes and content are to the highest standards.
· Collaborate with key stakeholders and teams – Relationship Fundraising, Mass Participation and Sporting Events, In Memory and Individual Giving, ensuring that supporters are given the best level of stewardship.
Knowledge, skills and experience needed:
· Experience of working in a customer facing role within an office environment.
· Experience of handling complaints and queries.
· Enthusiasm for building excellent supporter relationships and ensuring supporters feel valued and thanked appropriately.
· Confidence working with computers – good knowledge of Word, Excel, Outlook and CRM databases.
· Excellent written and spoken communication skills.
· Excellent CRM/database management skills.
· Ability to work with a high level of accuracy and attention to detail.
· Good organisational skills and the ability to prioritise workload.
· A professional and hard-working team player with a positive and collaborative work ethic.
· Outgoing, enthusiastic and able to remain calm under pressure
Additional Information:
Ways of working:
As part of our Agile ways of working, you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £30,000 per annum, plus benefits.
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 4th May 2006, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
The client requests no contact from agencies or media sales.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Established in 1999 SeeSaw Grief Support is an award-winning charity supporting children and young people in Oxfordshire who are bereaved or about to be bereaved. The work supporting children, young people and their families is delivered by a team of clinical staff and volunteers, who work with families in their own homes. Because of this regular travel is involved, often at the end of the school day. We regularly provide support for between 400-500 children and young people each year.
Our clinical team of 5 practitioners, and 12 volunteers, is supported by our Clinical Data and Volunteer Manager. Due to increasing demand for our service, we are expanding our team and looking for a 6th practitioner to join us, focusing on direct work with bereaved children and young people, and those facing the death of a close family member. We are looking for candidates who have gained experience of working with children and young people in a range of settings. You are a good communicator and skilled at making and sustaining supportive relationships with children and young people to effect change.Our practitioners have a caseload of individual children and their families, and liaise with professionals from schools, health, social care and children and young people’s mental health services, as well as with our team of Volunteer Support Workers. You will be able to work collaboratively and on your own initiative, ideally have a qualification in health care, social work, counselling, psychological services or education; knowledge of therapeutic interventions in grief work would be helpful but not essential as training will be given.
Men, younger people, and individuals from minoritised communities are underrepresented in our workforce and we are particularly keen to encourage applications from these groups.
If you feel you have the qualities to join our small friendly team doing vital work for children and young people in Oxfordshire, please read the job description and person specification below.
Interviews will be held on 9th June
The client requests no contact from agencies or media sales.
We are looking for a collaborative, proactive problem solver to step into the newly created role of Finance & Executive Support Officer.
This is a varied and crucial role which supports the organisation to work as effectively as possible. Working closely with the Finance Manager, SLT, Board and across the organisation at all levels, it provides a fantastic opportunity for the postholder to develop a broad range of skills and gain a deep understanding of how the organisation works.
The postholder will spend about 3 days/week focussed on financial tasks including payment processing, month end, income processing and supporting the setup and rollout of new features in our finance system, and the rest of their time on governance, executive support & administration tasks to support the charity to operate effectively.
We are looking for a great communicator with experience of key finance processes, who thrives in a busy role and is able to balance and prioritise competing demands on their time (with support to do this).
We know that the role is broad and we don’t expect candidates to have direct experience in every aspect of the job description, so we welcome applications from those who meet some requirements and feel that they have the skills and approach to meet others.
Join us and together we'll fight for a world where ovarian cancer doesn’t limit life.
The role
This is a full-time (35 hours per week), permanent position.
The role is office-based at 10–18 Union Street, London, SE1 1SZ, with a requirement to attend the office at least two days per week on non-consecutive days (for example, Tuesday and Thursday).
How to apply
Click ‘Apply’ to view the full job description and complete your application.
As part of the application process, you will be asked to submit your CV and answer the following two questions (maximum 250 words per answer):
You will also be asked to complete an equalities monitoring form (details included in the recruitment pack).
Key dates
Additional information
We appreciate that candidates may use AI tools to refine their applications. However, we encourage you to ensure your application remains a true and authentic reflection of your skills, experience, and personality. Excessive reliance on AI-generated content may impact your ability to stand out and may be discussed during the interview process.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want your work to influence Parliament, shape public debate and make a tangible difference to people’s lives?
We are looking for a driven, curious and politically savvy External Affairs Specialist to join an excellent team that delivers for our members every day. This role offers a genuine opportunity to help build and strengthen our parliamentary engagement and deliver high quality communication with our members at a pivotal time for social care.
You will join a supportive, intelligent and ambitious team that values evidence, collaboration and impact. We invest in our people, encourage professional development and give you real responsibility and exposure from day one. Your work will help shape national conversations and support a sector that matters.
About us
We are the UK’s leading membership body for over 2,200 homecare providers. Together, we work to ensure society values and invests in homecare so people can live well at home and flourish in their communities. We support our members with practical tools, trusted insight and strong representation, and we speak with authority to government, Parliament, the media and the wider public.
About the role
As External Affairs Specialist, you will play a central role in two of our most important priorities: strengthening our parliamentary engagement and delivering clear, timely and high-quality communication with our members.
You will ensure members feel informed, heard and represented, while helping to build our presence and influence in Parliament. A core part of the role involves translating what our members experience on the ground into clear, persuasive messages that resonate with policymakers and parliamentarians.
This role suits someone who enjoys joining the dots, spots opportunities quickly and wants to continue building a career in public affairs, parliamentary engagement and communications within a respected, mission driven organisation.
What you will do
Parliamentary engagement
Lead day to day parliamentary monitoring and identify opportunities to influence debates, questions and policy development
Draft high quality briefings, parliamentary questions and stakeholder communications
Build and maintain relationships with MPs, Peers and parliamentary staff
Support delivery of our parliamentary engagement activity, including events and party conferences
Member communication
Draft clear, timely and engaging communications for members, including briefings, updates and campaigns
Work directly with members to capture insights, case studies and evidence
Ensure member voice sits at the centre of our external messaging
Translate complex policy and political developments into practical, accessible information for members
Wider external affairs
Monitor media coverage and support proactive and reactive media activity
Contribute to social media and wider communications output
Support campaigns, publications, events and stakeholder engagement
Support team coordination, reporting and continuous improvement
About you
You are bright, motivated and organised, with a strong interest in politics, policy and communications. You enjoy writing, relationship-building and working at pace. You take initiative, think critically and care about delivering high-quality work.
You will bring:
Strong written and verbal communication skills, with an ability to tailor messages to different audiences
Experience in public affairs, media, communications or campaigning, or a closely related field
An understanding of UK parliamentary processes and political engagement
Confidence using social media to inform, engage and influence
Strong planning skills and the ability to manage multiple priorities
An interest in social care, health or public services, or a desire to build expertise in this area
Why join us
If you want a role where your ideas count and your work makes a difference, we would love to hear from you.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Communications Lead will own GFO’s communications across both the organisation and OxFarmToFork, with a clear brief: to grow our reach, amplify the work of our network, and help translate what we do into income and impact. That means building and delivering a coherent annual comms plan, maintaining a consistent presence across our channels, and actively spotting the connections between GFO projects and OxFarmToFork that make for the strongest stories.
You’ll shape how GFO presents itself externally and make sure our communications work hard for the organisation.
The role is 0.4–0.5 FTE and can be worked flexibly across the week. We encourage interested candidates to discuss arrangements that suit their needs. The successful candidate will ideally be based within Oxfordshire and able to work from our Oxford office on Wednesdays, our team day.
What You’ll Be Doing
Communications Strategy and Planning
Develop and own GFO’s annual communications plan, covering both GFO and OxFarmToFork, with clear goals, audiences, channels, and success measures.
Advise the CEO and project leads on communications priorities and timing throughout the year.
Track and report on communications performance, using data to inform decisions about content, channels, and audience engagement.
Ensure comms plans meet funding requirements/deliverables for projects.
Content and Channel Management
Write and publish content across GFO’s digital channels: social media (primarily Instagram, LinkedIn, and Facebook), the website, email newsletters, and blogs.
Manage the social media presence for both GFO and OxFarmToFork: planning content calendars, writing copy, scheduling posts, and responding to engagement.
Monitor and actively work to grow engagement metrics across key platforms, using platform analytics to understand what’s working and adjust accordingly.
Maintain and update GFO’s website, including campaign pages, news, and project updates. Basic CMS work; more significant design or development can be contracted out.
Write and distribute press releases and support media relations when opportunities arise.
Project and Campaign Communications
Provide communications support for GFO campaigns across their full lifecycle, from initial promotion through to impact reporting – including the Great Big Green Lunch, the Pumpkin Festival, and the WISH initiative.
Develop audience-appropriate messaging for OxFarmToFork, aimed at potential producers, institutional buyers, and the wider public.
Support the production of funder reports and stakeholder updates by providing communications evidence and impact content.
Brief and manage external contractors for specialist design work as needed.
Network and Stakeholder Communications
Support GFO’s member network communications, keeping network members informed, engaged, and connected to GFO’s work.
Help develop and maintain a CRM approach to stakeholder communications, ensuring key audiences receive timely and relevant updates.
Contribute to event communications, including invitations, programmes, and follow-up content for events such as the Food Summit and Annual Celebration.
What You’ll Bring
Demonstrable experience in a communications role, with responsibility for content creation and channel management.
Strong writing skills across different formats and audiences: social media copy, newsletters, web content, and longer-form pieces.
A solid understanding of social media platforms and how to grow and sustain audience engagement, including use of platform analytics.
The ability to develop and deliver a communications plan, not just execute individual tasks.
Confidence with basic website maintenance using a standard CMS (e.g. WordPress or similar).
An organised, self-directed working style – comfortable managing a varied workload with limited day-to-day oversight.
Genuine interest in food sustainability, community development, or the social/environmental sector.
Design skills aren’t essential – we can bring in contractors for specialist work. Experience with email marketing platforms, CRM systems, or SEO would be a bonus, as would a background in the charity or non-profit sector.
We’re a small team and we value warmth, curiosity, and a collaborative approach. If you don’t tick every box but feel the role is a good fit, we’d still love to hear from you – particularly from candidates with a range of lived experiences.
Good Food Oxfordshire is a dynamic, non-profit organisation working to create a fair, healthy and sustainable food system for everyone in Oxfordshire.
The client requests no contact from agencies or media sales.
The Head of Strategic Communications will lead strategic communications at ECU, building on our track record of shaping media narratives around the economy and working across multiple campaigns and programmes.
As our Head of Strategic Communications, you will devise and deliver impactful communications strategies to shape the way the UK media covers economic policy. You’ll help ensure that UK media debates are grounded in robust and innovative economic thinking and rise to the scale and urgency of current societal challenges.
If you believe that media and public debate on economics could be improved - and if you have the strategic communications track record to make that happen - then we would like to hear from you.
The client requests no contact from agencies or media sales.
Location (UK): Office Hybrid* - London or Chesterfield (potential office relocation to central Sheffield in 2026)
Hours: Full time, 35 hours per week
Benefits: Read more about the excellent benefits we offer
Travel: Occasional travel to other Arthritis UK offices (approximately quarterly)
Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.
We are looking for an experienced Health Information Editor with strong writing and editing skills and a background in producing evidence-based health information.
The role requires confidence working within Patient Information Forum (PIF) accredited processes, communicating complex information in Plain English and adapting content for different audiences and formats. It also involves working closely with clinicians and people with arthritis to review and improve information, ensuring it is accurate, accessible and inclusive.
The posts sit within the Health Information Team in the Services and Devolved Nations directorate. The team produces trusted print and digital information to support people at all stages of their arthritis journey, and this role plays an important part in maintaining its quality, relevance and accessibility.
About the role
This role offers the chance to work on information that has real reach and significance, supporting people with arthritis at moments when clear, trustworthy guidance matters most. It suits someone who enjoys balancing editorial judgement with empathy and who wants to see the wider impact of their work beyond the page.
You will be part of a supportive Health Information Team within a values-led organisation that supports flexible working, with opportunities to collaborate widely, develop your skills and contribute to how health information continues to evolve.
About you
If your knowledge, skills and experience include the following then we'd love to hear from you:
*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings.
As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.
The client requests no contact from agencies or media sales.
Harris Hill has an exciting opportunity for a Communications Officer to join a London based charity, for 6 months to support a busy period.
As a Communications Officer, you will play a key role bringing strategic objectives and work to life for their audiences, creating engaging content for multimedia channels.
Working closely with their content, web, and member marketing teams, you will help support communication and engagement across a wide range of areas including campaigns, events, membership programmes and income generation activity.
You will also help us monitor, collate and report on the impact of team’s work.
Duties:
Create, edit and publish optimised content for a range of communication channels, including their website, social media channels, emails and newsletters.
Produce promotional content for leading campaigns and communications programmes
Support the development of membership focused communications including marketing materials, briefings, and learning and development collateral.
Provide key updates to the website, ensuring content is up to date, accessible and in keeping with SEO and digital best practice
Assist in the monitoring and reporting of the Communications and Campaigns Team output and impact across paid, earned, shared and owned media.
Experience:
Excellent written and verbal communication skills with strong attention to detail
Ability to tailor and adapt communications to meet the needs of different audiences and platforms
Marketing or fundraising communications experience
Experience using a Content Management System (CMS), Canva and email platform such as MailChimp.
Strong organisational skills
Willingness to adapt and be flexible to changing needs and priorities, taking a can-do approach
Ability to manage a number of different tasks and deadlines in a busy environment
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview:
The Talent Set are delighted to partner with their client on a fantastic Marketing Officer role. This position involves developing and implementing impactful marketing campaigns to strengthen the charity’s brand, engage supporters, and help achieve strategic objectives through innovative and well-coordinated activities.
Key Responsibilities:
Person Specification:
What’s on Offer:
How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set are delighted to partner with a leading not-for-profit membership organisation to recruit for a Membership Executive role. This pivotal position involves managing and expanding membership portfolios, fostering strong relationships, and ensuring member satisfaction to support organisational growth and engagement.
Key Responsibilities
· Create and deliver high-quality digital content across web, email, and social channels to support member engagement, acquisition, and retention.
· Plan and manage content calendars aligned with campaigns, ensuring consistent messaging around membership benefits, initiatives, and community activity.
· Maintain and optimise website and CMS content, ensuring key information is accurate, user-friendly, and SEO-driven.
· Monitor digital channels and engage with audiences, responding to queries and encouraging active participation within the member community.
· Collaborate with internal teams to develop and execute content strategies that drive membership growth and enhance the overall digital experience.
· Analyse content performance and user behaviour, using data-driven insights to continuously improve engagement and member retention.
Person Specification
· Strong writing and communication skills, with the ability to produce engaging digital content for varied audiences.
· Organised and detail-oriented, with experience managing content calendars and multiple priorities.
· Audience-focused, with the ability to create content that drives engagement and supports membership growth.
· Proactive and creative, with a user-first approach to digital content.
· Experience with CMS, social media, analytics, and CRM systems.
· Collaborative team player, able to work cross-functionally and independently.
What’s on Offer
Salary: c. £35,000 per annum
Hybrid working in London
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research?
Brain Tumour Research is an exciting, innovative, and ambitious charity. We are passionate about finding a cure for brain tumours through the establishment of dedicated Brain Tumour Research Centres of Excellence around the UK.
After a successful 2025, we’re building on our momentum and looking ahead with ambition. As our work continues to expand, so does our impact. We are now looking for passionate people to join us on the next stage of our journey!
It is a fantastic time to be joining us and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Social Media Officer, to join our Marketing and Communications team.
Have you answered Yes to these questions?
Does this sound like the opportunity to really take the next step in your career?
Excited to learn more about this position? Then please take a read through our recruitment pack which is included within this advert.
If you have the skills and ambition that we are looking for we are excited to receive your application. We are really looking forward to welcoming a new member to our team!
We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process. Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.
We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research
The client requests no contact from agencies or media sales.
London Landmarks Half Marathon Event Assistant
The London Landmarks Half Marathon is looking for a reliable, organised and proactive Event Assistant to be on the frontline of participant support, helping ensure every runner has the best possible experience. It’s an exciting time to join the team as we look ahead to our 10th anniversary event in 2027.
This role is ideal for someone who enjoys working with people, solving problems and delivering excellent customer service. You’ll be the first point of contact for participant queries across email and phone, providing clear, friendly and timely support, and making sure every interaction is handled with care and accuracy.
Alongside this, you’ll support website updates, maintain accurate information across systems, and help keep day-to-day operations running smoothly. You’ll also contribute to community engagement and event delivery, including supporting the coordination of performers and musicians, assisting with our volunteer programme, and helping deliver a smooth and engaging race weekend.
We’re looking for someone calm under pressure, detail-focused and proactive, someone who can juggle multiple tasks, adapt quickly and keep things moving in a fast-paced environment.
This is a great opportunity for someone dependable, motivated and team-focused, who enjoys being busy and wants to play a hands-on role in delivering a high-profile event that brings people together and raises vital funds for charity.
To apply, please send your CV and a cover letter (max. 2 pages) outlining your suitability for the role and how your experience matches the job description and role profile. Please download and read the job pack for further information about the role and London Landmarks Half Marathon. Applications close at 9am on 18 May.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview:
The Talent Set is delighted to partner with an organisation dedicated to making a positive impact within the charitable sector on the role of Senior Events Marketing Executive. This pivotal position involves managing the marketing and promotional activities for a diverse portfolio of events, with a focus on community engagement and fundraising initiatives, ensuring every project enhances the organisation’s mission and reach.
Key Responsibilities:
Person Specification:
What’s on Offer:
How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
We’re looking for someone passionate about community engagement to help build and strengthen relationships across Medway and Swale. In this role, you’ll connect with local audiences, carry out research to reach new communities, and collaborate with our team to deliver an inclusive and inspiring cultural programme.
Key Info:
● Full-time, 5 days per week (37.5 hours), and due to the nature of this programme, some weekend and evening work will be required
● Hybrid working with a minimum of 2 days per week in the Chatham-based Ideas Test office and regular travel to events/meetings at other locations.
● Salary: £28,000
● Holidays: 25 days holiday per year plus bank holidays.
As Audience Engagement Officer, your role will be to liaise, communicate and deepen relationships with our local communities. You will also carry out the necessary research and monitoring to reach our target audiences. You will work closely with the whole team, as we deliver a compelling, inclusive cultural programme for and with the people of Medway and Swale. We are seeking someone who shares our commitment to socially engaged practice and co-creation. Our work spans multiple art forms and ranges from small, intensive programmes to large-scale public works. We want to create authentic, impactful work with communities over the long term, experimenting and learning as we go.
Key responsibilities:
Working with Ideas Test Senior Producers to engage people in our neighbourhood programmes.
Attend Ideas Test’s events: providing practical support to ensure a quality event, carrying out surveys and encouraging people to join the mailing list.
Develop and maintain good relationships with community advocates and partners
In collaboration with the Operations Manager and external evaluator, ensure that audience capture data and evaluation materials are collected and input.
Maintain a social media presence with active engagement across a range of platforms.
Ensure information about Ideas Test’s event is updated on the website and listed widely online and via newsletters.
Attend professional development training and other relevant opportunities
Attend regular team meetings and contribute to the development and implementation of Ideas Test’s programme.
Along with the rest of the team, help to develop, test, pilot and share learning across the programme partners and CPP peer learning networks and community networks (evaluation, audience data, models, case studies, toolkits and strategic documents)
Be an enthusiastic advocate for the organisation and its work.
Essential:
Excellent interpersonal skills
The ability to communicate well across a variety of mediums
The ability to work independently and with team members and partners
Ability to work effectively under pressure, to multiple deadlines.
Enthusiasm and commitment to inclusive and socially engaged arts practice
Experience of using e-marketing / social media channels.
Experience of managing and submitting online and offline event listings
A high level of accuracy and attention to detail
IT and digital skills
Experience of working in similar or related environments
Willingness to learn new skills and accept training.
Prepared to work occasional unsociable hours (evening & weekend).
Ability to travel across Medway and Swale
Desirable:
Knowledge of analytic and insight tools to develop reach and engagement across digital platforms
WordPress or similar content management systems to create, edit and maintain webpages
Knowledge of Mailchimp, Canva, Adobe
Knowledge and experience of CRM systems and databases
Practical knowledge of data protection legislation
Awareness of social inclusion strategies and issues
Applications must be received by the deadline of 12pm on Monday 18th May. Interviews Monday 1st June.
The client requests no contact from agencies or media sales.