Engagement team member volunteer jobs

Help us lead a safe, seamless front door into support for people affected by gambling harm.

At Betknowmore UK, we work to prevent and reduce gambling-related harm through support, education, training and community engagement. As our Triage Team Manager, you'll lead the function that determines how quickly and safely people in crisis get the help they need.

We're looking for an experienced people manager to lead our triage team, overseeing referrals from first contact through to onboarding, ensuring every assessment is thorough, every risk is managed, and every service user is guided into the right support without delay.

Working closely with the Referral Leads and colleagues across the organisation, you'll drive continuous improvement of our triage processes, keep our data and CRM systems robust, and build strong relationships with partners so people never fall through the gaps.

What you'll be doing

• Leading the day-to-day operation of the triage function, ensuring referrals are processed safely, efficiently and to a high standard
• Managing and supporting a team of Referral Leads, providing supervision, guidance and performance oversight
• Overseeing service user onboarding, including assessment, safety management and safeguarding practice
• Monitoring waiting lists and service capacity, taking action to manage demand
• Overseeing our CRM system (Airtable), ensuring data accuracy, accessibility and integrity
• Producing monthly and quarterly reports, using data to identify trends, risks and opportunities
• Building operational relationships with delivery partners, and representing Betknowmore UK at MDTs, meetings and sector events
• Fostering a collaborative, psychologically safe team environment

What we're looking for

We're interested in hearing from candidates who have:

• Experience working in addiction, mental health or similar support services
• Experience comprehensively assessing risk and needs
• Experience managing or supervising staff and volunteers
• Experience working collaboratively with partners and stakeholders across different sectors and disciplines
• Strong organisational skills and the ability to manage a busy referral pipeline
• A solid understanding of confidentiality and data protection

Experience with gambling and gambling harm would be advantageous, as would a Level 3 Safeguarding qualification, experience improving service delivery processes, familiarity with CRM/data systems such as Airtable, and experience producing reports to inform decisions.

Why join us?

You'll be joining a growing charity making a real difference to people's lives, leading a team at the heart of how we keep people safe and get them the right support, quickly.

Context and Background

The NSPCC’s mission is to end cruelty to children. Every childhood is worth fighting for. This is our belief. We share it. It drives our Engagement and Fundraising team to get out there and bring in the funds we need to protect children and prevent abuse.  

Within the Engagement and Fundraising Directorate, our aim is to maximise resources for the NSPCC’s mission by raising funds, providing the best possible supporter experience, and building long-term relationships between donors and our cause.  

To continue to deliver our mission we rely on the fundraising support of people across the UK for 90% of our annual income.

The Prospect Development Team sits within the Supporter Management Team within Philanthropy & Partnerships department but works across the whole of Engagement & Fundraising. Primarily, the team supports the Philanthropy and Corporate Partnerships fundraising teams in their prospecting and fundraising strategies. The team’s role is to help colleagues understand their supporters at an individual level, but also to bring to the forefront the key trends and milestones in their journeys within the NSPCC. We aim to match opportunities for giving and engagement with our supporters’ charitable interests.

To deliver this, the Prospect Development Team offers prospect research, management and identification services. The team works with departments within the directorate on projects and initiatives which have the potential to further leverage major giving and corporate income.

The team also has a role to play in sharing insight and knowledge on the latest trends in philanthropy and corporate giving with the rest of the directorate, and in ensuring that our fundraising and research practices are compliant with sectoral regulations.

As a Prospect Development Officer, not only will the work you do make a real difference to people’s lives, but opportunity is provided to develop your fundraising experience within a sector leading team.

Equality, Diversity and Inclusion (EDI) is at the heart of what we do. At the NSPCC, we understand how important it is that our workforce is representative of the people we support and who support us. We believe that every individual has the right to be their true self and to live a full life without prejudice, fear or barriers. This is the starting point for all our commitments and actions and underpins our commitment to be there for all children.

Job purpose

· Contribute to the Income Generation directorate’s purpose of maximising income from supporters by carrying out prospect research and prospect identification activities that contribute to fundraising activity.

· Deliver the Prospect Development Team’s strategy for supporting the growth of high value income from individuals and organisations.

· Work effectively and proactively with other departments in fundraising, in particular Philanthropy and Partnerships, and other functions within the NSPCC, to ensure prospect research activities serve their insight requirements.

· Deliver prospect research profiles, identify new fundraising opportunities and conduct activities which offer actionable insight.

Key relationships - Internal

· Reports to Prospect Development Manager.

· A member of staff of the Prospect Development Team and the Philanthropy & Partnerships department.

· Works closely with colleagues in Engagement & Fundraising to develop information, reporting and/or fundraising initiatives.

· Engages with staff in other NSPCC functions as necessary to ensure they are fully equipped to understand how potential and existing donors can connect to the NSPCC’s cause.

Key relationships - External

· Works with a range of agencies and suppliers that support fundraising research activities.

Main duties and responsibilities

· Devise, agree and deliver particular aspects of the Prospect Development Team’s annual business plan and budget alongside the Prospect Development Manager, to enable the NSPCC to deliver its planned activities and services.

· Delivery of business systems and processes within income generation in line with agreed key performance indicators and ensuring service level agreements are met where applicable.

· Manage relationships and deliver high quality support, information and data to fundraisers for whom you are assigned as lead contact. Corresponding effectively using creative and engaging methods of communication.

· Carry out research through a range of sources, including the internet, intranet, publications and other external contacts, including other charities, in order to obtain relevant information that can contribute to areas such as proposals, events, donor strategies and fundraising communications.

· Analyse and present research findings in a written or verbal format, including briefing notes, reports, summarising papers and publications. Develop full and accurate research profiles on prospects and donors to make recommendations that contribute to the agreed departmental strategic goals.

· Proactively take steps to improve business support and information systems that affect fundraising activities and staff through understanding how information and business processes are used, evaluating their effectiveness and efficiency on an on- going basis and making recommendations for and implementing improvements.

· Work with the Prospect Development Manager to maximise the opportunities by which Prospect Development can contribute to the NSPCC’s mission of ending cruelty to children over and above fundraising objectives.

· Maximise income by sharing knowledge, specialist expertise and experience of a specialist business support area with others in order to add value to cross-market fundraising activities.

· Be a key contact for agencies and other suppliers who support fundraising, ensuring appropriate agreements are in place and that goods/services are delivered as agreed.

· Keep up to date on best practice and developments within the charity sector generally and particularly in terms of changes to fundraising regulations and codes of practice.

· Undertake specific projects and activities as necessary or as required to support the department’s fundraising as a whole.

Responsibilities for all Staff within the Engagement and Fundraising Directorate

· A commitment to safeguard and promote the welfare of children, young people and adults at risk.  ​ 

·  To update databases and supporter information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures. 

· To actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to the Directorate and wider NSPCC activities. 

· To adhere to all the NSPCC’s service standards, policies and procedures.

· To evidence an understanding of and commitment to the demonstration of the NSPCC’s values.

· To maintain an awareness of and comply with NSPPC data protection regulations.

· To be responsible for personal learning and development, to support the learning and development of others and the whole organisation. 

· To work in a manner that supports equality, diversity and inclusion

· To be pro-active in identifying ways to improve personal and team performance 

· To maintain an awareness of own and others’ Health and Safety and comply with the NSPCC’s Health and Safety policy and procedures. 

· To maintain awareness of NSPCCs safeguarding duties and comply with Safeguarding Code of Conduct. 

· To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news. 

Person specification

1. Highly developed verbal communication skills to deal effectively, efficiently and appropriately with internal and external stakeholders and the public.

2. Highly developed written communication skills to understand, interpret and present complex information in a clear and persuasive way for a range of audiences.

3. Ability to collect data from various sources, analyse findings, identify opportunities, evaluate their viability and present the information clearly in a way that meets desired outcomes.

4. Proven ability to build, manage and develop relationships with individuals and teams and achieve objectives through these relationships.

5. The ability to plan, monitor and implement projects/initiatives to agreed deadlines, often with conflicting priorities.

6. Well-developed ability to apply effective numeracy skills in entering and recording financial and other data and in interpreting, analysing and presenting data in a clear and accurate format to meet desired outcomes.

7. Experience of success in information provision/prospect research/customer insight in a customer focussed environment.

8. Experience in using supporter or customer databases and Windows based software packages including word processing, spreadsheets, electronic mail and the internet, in order to deliver tasks and projects.

9. Experience in a research role, preferably prospect research in a major charity.

Safer Recruitment

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.

Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.

Our principles:

· Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.

· Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.

· We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.

· Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.

· As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.

· All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.

Role purpose 

To lead the creation, development and optimisation of high-quality, audience-targeted content that supports marketing campaigns, strengthens brand awareness, and enhances engagement across a growing and increasingly diverse range of stakeholders. 

The role will address current capacity gaps within the Marketing and Communications team by generating, repurposing and managing multimedia content that supports programme promotion, brand storytelling and organisational positioning. 

Key relationships 

• Marketing and Communications Manager (line manager)
• Head of Marketing and Communications (dotted line)
• Business Development department, Innovation team, QA and Standards team, Programme Delivery team 
• Centres, particularly Centres of Excellence
• External stakeholders (partners, educators, young people)
• Internal staff contributing to content 

Key responsibilities 

Campaign Support: 

• Work closely with the wider Marketing and Communications team to provide content for campaigns and central communications
• Support delivery of increased campaign volume, scale and impact

Content Optimisation and Repurposing: 

• Repurpose content into multiple formats for use across channels (social, email, web, campaigns etc.)
• Ensure content is effectively reused to maximise reach and value
• Maintain a pipeline of diverse content to support audience segmentation

Content Creation and Development: 

• Develop multi-format content (video, written, visual, digital) tailored to different audiences and sectors 
• Generate evergreen content that can be reused and adapted across campaigns and channels 
• Produce content that supports strategic content aims 

Stakeholder Engagement: 

• Build and manage relationships with internal and external stakeholders to generate authentic, impactful content
• Facilitate user-generated content, including youth voice and partner contributions

Insight and Continuous Improvement: 

• Gather feedback from stakeholders and audiences to refine content effectiveness
• Contribute to test-and-learn approaches to improve engagement and conversion
• Monitor performance indicators such as engagement rates, CTRs and website traffic 

People management responsibilities 

• No direct line management responsibility
• Will support coordination of contributors (internal staff, partners, freelancers where applicable) 

Skills and experience – essential 

• Ability to coordinate multiple projects and deadlines 
• Experience in content creation across multiple formats (digital, video, written)
• Strong copywriting and storytelling skills
• Ability to tailor content to different audiences and sectors
• Experience working with stakeholders to generate content
• Understanding of marketing and communications principles

Skills and experience – desirable 

• Experience capturing content on location
• Experience with brand development and positioning
• Knowledge of content performance analytics
• Experience in education, youth, or sport sectors 

Training and qualifications 

• Experience in marketing, communications, media or related field
• Ongoing professional development in content, marketing or digital communications desirable 

Development/career pathways for this role 

• Progression into Senior Content or Campaign roles
• Development into Marketing and Communications leadership pathways 

Personal qualities – for all roles in the Leadership Skills Foundation 

• Self-motivated and able to work autonomously 
• Customer focused 
• Effective and confident communicator 
• Proactive in approach and able to work on own initiative both collaboratively and independently 
• Adaptable to operational requirements and willing to learn 

Personal qualities – specific to this role 

• Creative thinker with strong storytelling instincts
• Highly organised with attention to detail
• Curious and proactive in identifying content opportunities
• Comfortable engaging with a wide range of stakeholders
• Resilient and adaptable in a fast-paced environment 

The Community Table Coordinator plays a key role in delivering Shoreditch Trust’s community food and wellbeing activities, including Community Table lunch programme, Recipes of Life courses, Flavours of Home, and other food-based programmes.

The role will combine practical cooking and food preparation skills with the ability to facilitate engaging, inclusive and enjoyable group sessions. They will help create welcoming community spaces where people can connect, learn new skills, improve their wellbeing and build relationships.

Working alongside the We Connect team, volunteers and community partners, the role will support participants from diverse backgrounds to take part in cooking, food-related activities and shared meals, while promoting healthy eating, independence and community participation.

Main Responsibilities

 

Programme Delivery

• Support the planning and delivery of Community Table lunches, cooking sessions, workshops and other food-related activities.
• Lead or co-facilitate engaging and inclusive group sessions that encourage participation, learning and social connection.
• Create a warm, welcoming and supportive environment for participants, volunteers and visitors.
• Adapt activities to meet the needs, interests and abilities of different groups, including older people, disabled people and other community members.
• Promote healthy eating, nutrition and practical cooking skills in accessible and engaging ways.
• Encourage participants to build confidence, share experiences and contribute their own ideas, recipes and skills.

 

Food Preparation and Kitchen Management

• Prepare and cook healthy, high-quality meals and refreshments for groups and community events.
• Work with clients, colleagues and volunteers to plan menus and recipes that are nutritious, culturally inclusive and cost-effective.
• Set up kitchens and workspaces for activities, ensuring they are clean, organised and safe.
• Ensure food is prepared, stored and served in accordance with food hygiene regulations and best practice.
• Manage ingredients, equipment and supplies, reporting shortages or maintenance issues as required.
• Assist with transporting food, equipment and supplies between venues where necessary.

 

Volunteer Support

• Welcome, support and encourage volunteers from diverse backgrounds.
• Demonstrate safe food preparation techniques and support volunteers to develop their confidence and skills.
• Provide guidance on the safe use of kitchen equipment and adherence to food hygiene standards.
• Work collaboratively with colleagues to ensure volunteers have a positive and rewarding experience.

 

Partnership and Community Engagement

• Build positive relationships with participants, community groups, voluntary organisations and statutory partners.
• Represent Shoreditch Trust positively within the community and help promote food programme activities.
• Gather participant feedback and contribute ideas to improve services and activities.
• Support the development of partnerships that strengthen the reach and impact of Shoreditch Trust's food programmes.

Job Advert 

Engagement Manager  

24 1/2hours per week (fixed-term contract for 12 months) 
Job Ref: V 581
Hours/Days per week: 3.5 days per week – (Flexible days/hours) 
Salary: £17,937.50 plus attractive employee benefits package 
Start date: ASAP
Location: Homebased with extensive travel across Cardiff 
Closing date: 21st July 2026 

Full UK driving licence essential 

Interview date and Location:

Online Teams (time and date to be confirmed). 

Volunteering Matters  

We believe volunteering is an act of optimism. A quiet rebellion against the idea that one person can’t make. a difference 

We understand the pressures of day-to-day life and create flexible, inclusive opportunities for people at all stages of life. And beyond delivering projects on the ground, we use our voice to shape policy and practice – ensuring volunteering stays recognised, supported and sustainable for generations to come. 

Volunteering Matters is a nationwide charity that exists to create stronger communities through the power of volunteering. We work with local partners to develop impactful programmes that support individuals and communities across the UK. 

We work with 12,000+ volunteers across 85+ programmes, to enable a better life for more than 115,000 people. 

SAFE Cardiff  

SAFE in the City is a pilot project that brings our award-winning SAFE project to the City of Cardiff area. Funded by the Moondance Foundation and the Baily Thomas Charitable Fund, SAFE (Sexual Awareness for Everyone) is a project that empowers young people with learning disabilities a peer-led environment. It aims to improve the knowledge of topics relating to healthy relationships and sexual health, mate crime, and internet safety. It focuses on young people aged 16-35 with additional learning needs in addition to offering support to their families. 

SAFE is facilitated with peer-led workshops. The aim of this project is to empower young people with additional learning needs to lead the conversation and education around their own relationships improving knowledge and awareness of these topics for our beneficiaries of this project. 

Job purpose 

The successful candidate will deliver a pilot project, taking our SAFE project to Cardiff. You’ll be responsible for forging new connections and seeking opportunities in the area to deliver our SAFE workshops, encouraging the participation of volunteers wherever possible. The role will involve workshop delivery as well as volunteer recruitment and management. Working alongside an existing colleague in Gwent, you’ll develop and consolidate our workshop materials, to ensure that they’re meeting the needs of the young people participating.

Key Duties: 

1. Deliver SAFE workshops throughout the Cardiff area, involving volunteers in delivery where possible. 

1. Recruit, interview, induct, train and support volunteers.

1. Work closely with our SAFE project in Gwent to manage referrals into the project, updating on progress and plans in the process.

1. Develop and update workshop materials and activities to meet new challenges, in conjunction with SAFE colleagues in Gwent. 

1. Management of the matching/placement of volunteers, risk assessing the volunteers and planned activities, and monitoring and supporting the match throughout.

1. Maintain good record keeping, ensuring that evidence and impact data is collected so that we can monitor progress against outcomes. 

1. Promote the project through a range of techniques, instigating interest in volunteering and encouraging engagement.

1. Maintain effective relationships with volunteers, beneficiaries, colleagues and project partners.

1. Prepare reports with your senior project manager based on agreed outputs and targets.

1. Risk assess all activities, ensuring that they are regularly reviewed and amended if circumstances change.

1. Contribute to joint working and teamwork across Volunteering Matters and the SAFE team.

Experience/Skills and attributes:  

1. Knowledge of social care and/or third sector service provision, and the support networks and services available in Cardiff.

1. Experience of working with people with learning disabilities, and a good understanding of how best to support learning. 

1. A calm and collected demeanour, with the ability to engage and support beneficiaries.

1. An experienced facilitator with the ability to engage in good conversation with beneficiaries, whilst actively assessing risks and solutions.

1. Experience working in partnership with other agencies.

1. Excellent written and verbal communication skills.

1. Excellent organisational skills with the ability to prioritise a demanding workload and work under pressure and to deadlines.

1. Ability to assess risk and carry out risk assessments. (training given) 

1. Evidence of good administrative and IT skills and the ability to maintain project monitoring, administrative and financial records.

1. Understanding of and commitment to equality, diversity and inclusion.

1. Understanding of and commitment to Data Protection and confidentiality.

Desirables:  

Ability to speak Welsh or a willingness to learn. Have a full UK driving licence 

Qualifications:  

Relevant experience and values alignment are more important for this role than specific qualifications.

Location: This role is home-based and will involve extensive travel across Cardiff. For this reason, we require the post holder to have a full driving licence with use of their own car. The postholders will require good internet access to enable remote working and a suitable home office space. IT equipment and infrastructure will be supplied.

Our Values & Way of Working: 

In all that we do, we embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward. 

This job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role. 

Diversity & Inclusion  

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.  

Disability Confident & Reasonable Adjustments:  

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the “Experience/Skills” section of this advert. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your application. 

We have also committed to the following pledges which positively encompass our recruitment and selection processes and methodology: The Promise, Show The Salary, Salary History.  

Benefits  

Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer Flexible Working by Default (re hours & place of work), Unlimited Annual Leave, Employee Pension scheme, Life Assurance, Cycle to Work Scheme, Season Ticket Loan, Employee Assistance Programme, enhanced sick and family leave. We are also open to discuss job share applications.  

GDPR Statement  

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.    

To Apply  

Rheolwr Ymgysylltu  

17.5 awr y wythnosol (cytyundeb cyfnod penodol am 12 mis) 

Lleoliad: Caerdydd 

Rheoli gan: Arweinydd Rhanbarthol i Gymru 

Teulu swydd: 3 - £17,937.50 

Volunteering Matters 

Dylai pawb yn y DU derbyn y cyfle i lwyddo. Felly, yr ydym yn dod a phobl i’w gilydd i oresgyn nifer o faterion mwyaf cymhleth trwy’r pŵer o wirfoddoli.

Yr ydym yn gweithio efo cymunedau i oresgyn adfyd, taclo iselder ac unigrwydd cymdeithasol, gwellhau iechyd, datblygu sgiliau a chyfleodd i sicrhau mae gan bobl ifanc yr allu i arwain newid. Oherwydd yr ydym yn elusen wladol, mae gennyn ni'r gallu i weithio i raddfeydd mwyach wrth rannu ein harbenigeddau ac adeiladu partneriaethau i achosi ardrawiad positif.

Yr ydym yn trawsffurfio adnabyddiaeth ac egni lleol mewn i weithrediadau a chynnydd wrth alluogi cymunedau cryf i greu dyfodol gwell i bawb. 

SAFE Caerdydd 

Mae SAFE Caerdydd yn brosiect newydd i weld ein prosiect a enillir sawl wobr, SAFE, mewn Caerdydd. Efo wobr ariannol gan y Moondance Foundation a Baily Thomas Charitable Fund, mae SAFE (Adnabyddiaeth Diogelwch i Bawb (Safety Awareness for Everyone)) yn brosiect sy’n grymuso pobl ifanc mewn amgylchoedd dan arweiniad cyfoedion. Maent yn anelu i wella adnabyddiaeth topigau megis perthnasoedd personol iach, iechyd rhywiol, mate crime, a diogelwch wrth ddefnyddio’r we. Mae’r prosiect yn ffocysu ar bob ifanc efo anableddau dysgu yn ogystal i gefnogi eu teuluoedd. 

Caiff SAFE ei hwyluso drwy weithdai dan arweiniad cyfoedion. Amgen y prosiect yw grymuso pobl ifanc efo anableddau dysgu i arwain y sgwrs a’r addysg sy’n cwmpasu eu perthnasoedd, a gwella ei adnabyddiaeth a dealltwriaeth o dopigau diogelwch. 

Dyletswyddau Allweddol:  

1. Traddodi gweithdai SAFE mewn Caerdydd wrth gefnogi gwirfoddolwyr lle mae’n bosib.

1. Recriwtio, cyfweld, anwytho, hyfforddi a chefnogi gwirfoddolwyr.

1. Gweithio yn agos efo ein prosiect SAFE mewn Gwent i reoli cyfeiriadau i’r prosiect wrth ddiweddaru ar gynllun i gyflawni’r prosiect.

1. Datblygu a diweddaru deunyddiau gweithdy a gweithgareddau i oresgyn sialensiau newydd wrth weithio efo’r prosiect mewn Gwent.

1. Rheoli prosesau i matsio gwirfoddolwr, a’u hasesiadau risg am weithgareddau gwirfoddol, i gynnwys trefniadau diogelu, a’i adolygu’n rheolaidd.

1. Cadw cofnodion da wrth sicrhau i gasglu tystiolaeth a data ardrawiad i alluogi ni i fesur ein cynnydd y erbyn deilliannau.

1. Hysbysebu’r prosiect wrth ddefnyddio amrywiaeth o dechnegau i ysgogi diddordeb mewn gwirfoddoli ac i hybi ymgysylltiad cymunedol.

1. Cynnal perthnasau effeithio efo hapddalwyr a phartneriaid y prosiect o ddydd-i-ddydd. 

1. Paratoi adroddiadau wedi’i seilio ar dargedau ac allbynnau, i’r Rheolwr Prosiect.

1. Chwarae rôl actif mewn nodi a datblygu busnes newydd i’r elusen.

1. Cyfrannu i waith tîm ar draws Volunteering Matters. 

Profiad/sgiliau a Phriodoleddau: 

1. Profiad a dealltwriaeth o weithio efo’r sector gofal cymdeithasol a’r drydydd sector, a’r gwasanaethau a rhwydweithiau cefnogol mewn Caerdydd.

1. Profiad o weithio efo pobl efo anableddau dysgu, a dealltwriaeth o hybi ddysgu mewn amgylchoedd dan arweiniad cyfoedion. 

1. Hwylusydd profiadol efo’r gallu i ymgysylltu mewn sgyrsiau pwrpasol efo buddiolwyr, wrth asesu risgiau a datrysiadau’n gyson. Profiad o weithio mewn partneriaeth efo asiantaethau eraill.

1. Sgiliau cyfathrebu ac ysgrifennu rhagorol.

1. Sgiliau hunan-drefnu rhagorol, ynghyd a’r gallu i flaenoriaethu llwyth gwaith heriol a gweithio dan bwysau i gwrdd â therfynau amser. 

1. Gallu i asesu risg a gweithredu asesiadau risg. 

1. Tystiolaeth o sgiliau gweinyddol a TGCh da ynghyd a’r gallu i gynnal anghenion monitro y prosiect; megis cofnodion gweinyddol ac ariannol.

1. Dealltwriaeth o, ac ymrwymiad i, cydraddoldeb, amrywiaeth a chynhwysiant 

1. Dealltwriaeth o, ac ymrwymiad i, Diogelu Data a chyfrinachedd.

Galluoedd Dymunol: 

Y gallu i siarad Cymraeg, neu’r parodrwydd i ddysgu. 

Cymwysterau: 

Mae profiad perthnasol ac aliniad i’n gwerthoedd yn mwyaf bwysig i’r rôl hon na cymwysterau sbesiffig.

Lleoliad:

Mi fydd y rôl yn seilio o’r cartref, ac mi fydd yna ddisgwyl i’r ymgeisydd llwyddiannus teithio ar draws Caerdydd. Mi fydd yna angen am fynediad da i’r rhyngrwyd i alluogi gweithio o bell, a lle i weithio addas yn y cartref. Caiff offer TG a’i isadeiledd eu cyflenwi gan Volunteering Matters. 

Ein gwerthoedd a dull gweithio 

Mewn popeth yr ydym yn gwneud fel elusen, yr ydym yn ymgrymu agwedd o “Rhyddid efo Fframwaith” a chawn ein harwain gan ein gwerthoedd: i fod yn rymusol, cynhwysol, tosturiol, positif a didwyll. 

Cydraddoldeb a chynhwysiant. 

Mae Volunteering Matters yn estyn croeso i bob ymgeisydd, ac yr ydym yn awyddus i sicrhau mae ei’n dîm yn adlewyrchu amrywiaeth y DU a’r cymunedau yr ydym yn gweithio mewn. Yr ydym yn annog ceisiadau o bobl efo anableddau, pobl LHDT, pobl efo cefndiroedd Du, Asiaidd a Lleiafrifoedd Cenhedlig, ynghyd ac ymgeisydd efo unrhyw nodwedd warchodedig ac o grwpiau difreintiedig.

Addasiadau hyderus a resymol a ran anableddau 

Yr ydym yn gwarantu i gyfweli unrhyw berson efo anabledd sydd efo cais sy’n bodloni’r safon ofynnol am y rôl. Mewn eich cais, darparwch dystiolaeth sy’n adlewyrchu eich cymhwysedd yn erbyn yr adran “Profiad/sgiliau a phriodoleddau” yn y disgrifiad swydd hwn. 

I gael eich ystyried am gyfweliad gwarantedig, neu i drafod unrhyw addasiad rhesymol i’r proses ceisio. 

Yr ydym wedi ymrwymo i’r addewidion canlynon sy’n cwmpasu ein proses recriwtio a dewis a’i methodoleg: The Promise (Yr Alban), Show the Salary, a Salary History.

Mae’r rôl hon yn amodol ar wiriad DBS manylach.  

I geisio,

1) Lawrlwythwch ein ffurflen ceisio 

2) Lawrlwythwch ein ffurflen i fonitro ein recriwtiaid 

Caiff y disgrifiad swydd hwn ei greu efo’r bwriad i gynnwys graddfa eang o ddyletswyddau ac anghenion. Nid yw’n drwyadl neu’n anghynhwysol, a thra byddwn yn disgwyl rhai amrywiadau, byddant ar lefel addas i’r rôl hon. 

Community Engagement and Social Action Adviser
Based at the Diocesan Office, Rochester (with hybrid working)
Full-time (4 year FTC)
Grade 6 | Salary: £37,121

Are you passionate about the Church’s role at the heart of community life? Do you have the drive to support parishes in living out their faith through social action and local engagement? Are you someone who can help deliver and organise the strategic vision of the diocese?

The Diocese of Rochester is seeking a Community Engagement and Social Action Adviser to join our dynamic team supporting parishes as they respond to the needs of their communities. You’ll work to equip churches to live out the third and fourth Marks of Mission—responding to human need and transforming unjust structures—enabling local Christian communities to show God’s love in action.

About the Role

Reporting to the Lead Community Engagement and Social Action (CESA) Adviser, you’ll play a key part in helping churches understand their local contexts and develop impactful responses to social needs. You’ll support parishes in accessing data, funding opportunities, and partnerships, help grow volunteer-led community initiatives across the Diocese, and collaborate with multiple workstreams, contributing to the wider strategic aims of our programme.

Your key responsibilities will include;

· Planning and supporting the delivery of diocesan community engagement and social action initiatives

· Taking the lead on some of the key social issues affecting local communities

· Nurturing positive working relationships with parishes

· Offering advice and signposting on funding, partnerships, and best practice

· Developing and analysing local demographic data to inform parish strategy

· Delivering and collating surveys and listening exercises, and facilitating events and focus groups

· Coordinating and expanding community networks across the Diocese

· Encouraging and equipping parish volunteers and community hubs

· Building strong relationships with parishes and external partner organisations

· Acting as a bridge between local churches and wider community stakeholders

· Working in collaboration with other departments within the Diocese on shared endeavours that help support the Diocesan Strategy.

You will be a visible and supportive presence across the Diocese—helping churches to connect deeply with their communities and respond with creativity, compassion, and confidence.

About You

We’re looking for someone who is:

· A disciple of Jesus with a deep commitment to faith in action and social justice

· Passionate about faith in action and addressing the 3rd and 4th Marks of Mission

· Experienced in community engagement, social action or the voluntary sector through working in the charity, local authority or public sector

· Has experience of organising and leaving events and focus groups

· A skilled communicator who is approachable, encouraging, and adaptable

· A natural networker who can build strong partnerships across sectors

· Organised and detail-oriented, with the ability to manage multiple projects

· Experienced in project coordination and working with volunteers

· Comfortable analysing and presenting data to support local planning

· Confident using Microsoft Office and digital communication tools

Desirable: Bid-writing experience, and familiarity with Church of England parish structures and contexts.

There is an Occupational Requirement (OR) for the postholder to be a communicant member of the Church of England (or a Church in communion with it, or a member Church of Churches Together in England, Council of Churches for Britain and Ireland, or the Evangelical Alliance).

This role will include travel across the Diocese including some evenings and weekends.

What we can offer:

· Flexible working, hybrid working and TOIL

· Generous holiday entitlement

· Contributory pension scheme

· Access to an Employee Assistance Programme and counselling service

The Diocese is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment. 

The wider a group’s diversity, the smarter, wiser, and more compassionate and creative its decision making becomes.

We are committed to achieving diversity throughout our Diocese by seeking UKME/GMH colleagues and those from a wide-range of backgrounds, to help us create a culture of inclusion and belonging.

Closing date for applications: 26 July, 2026

Interviews will be held on: 5 August, 2026

Working across the whole secretariat, from campaigns to communications to fundraising, this role is critical in the running of the organisation and supporting the aims of the coalition.

The Membership Engagement Manager will ensure TCC effectively supports its membership to become more than the sum of its parts, playing a pivotal role in strengthening and expanding our coalition by building and facilitating meaningful relationships with member organisations, both new and existing. This position is responsible for enhancing member engagement, ensuring the delivery of value to our members, and supporting the organisation's strategic objectives through effective membership management and communications.

JOB DESCRIPTION

Member Engagement & Support

• Serve as the primary point of contact for member organisations, addressing inquiries and providing support to enhance member satisfaction.

• Develop and implement strategies to increase member engagement, including organising events, webinars, and networking opportunities, including regular All Coalition Meetings and Annual Movement Gatherings.

• Facilitate onboarding processes for new members, ensuring a smooth integration into the coalition.

• Ongoing relationship management of members, including effective outreach and communications

• Invoicing membership fees and ensuring payment is made

• Lead on communications to members through a regular newsletter and ad-hoc communications around campaigns

• Supporting members to engage with TCC activity

• Work with colleagues to co-create campaigns and activities that meet member needs and ambitions

Membership Growth & Retention

• Design and execute membership recruitment campaigns to attract new member organisations.

• Monitor membership trends and feedback to develop retention strategies and reduce member attrition.

• Collaborate with the Digital Campaigns Manager to promote membership benefits and success stories.

Data Management & Reporting

• Maintain accurate and up-to-date membership records using the organisation's CRM system.

• Generate regular reports on membership statistics, engagement levels, and feedback to inform strategic decisions.

• Analyse data to identify opportunities for enhancing member value and engagement.

Infrastructure to support Collective Impact

• Responsible for the maintenance and development of the central Member Resource Hub

• Responsibility for managing the day to day delivery of the Local Intelligence Hub project (online data hub providing climate-relevant data at a constituency level), including being the key contact with our external partner organisation who maintain and develop the hub, and keeping TCC members and staff involved and informed about the project as needed.

• Contribute to the development of programs and services that meet the evolving needs of members.

• Represent the organisation at external events and forums to promote membership and build partnerships.

The job description is not exhaustive and you may be asked to carry out additional tasks which are appropriate to your job role, as required by your line manager

PERSON SPECIFICATION 

Essential

• Proven experience in membership management, stakeholder engagement, or a related field.

• Strong interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders, using facilitation skills to bring people together in a meaningful way

• Excellent organisational skills, with the ability to manage multiple projects simultaneously and meet deadlines.

• Some experience of line management of volunteers or paid staff

• Proven ability to support the work of committees and take minutes.

• Demonstrable experience of organising meetings and conferences.

• Proven ability to maintain simple accounts and oversee budgets. 

• Able to handle administrative tasks in a quick and efficient manner, including organising meetings and responding to enquiries quickly

• Works well as part of a team, but also a self-starter that’s able to take initiative while working with little supervision

• Highly organised and meticulous.

• Commitment to EDI and representation

Desirable

• Experience working within a coalition or membership-based organisation.

• Familiarity with the climate and environmental sector.

• Knowledge of best practices in member engagement and community building.

• Proficiency in using CRM systems and data analysis tools to manage membership information and generate insights.

Would you like to provide support, advice and guidance to the Royal British Legion members in Northern Ireland and Republic of Ireland? Are you an effective communicator who can build relationships with our diverse volunteers? If so we would love to hear from you!

Our Membership Engagement Team provide support, advice and guidance to ensure that our members can continue to be the force for good in their communities. Through strong relationships, the team facilitates the sharing of great practice and ensure that the membership remain compliant. The Membership Engagement Officers (MEOs) are actively engaged within their areas, meeting Branch members, supporting their activities and building a stronger membership fit for the next 100 years. 

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

The Membership Engagement Officer (MEO) is a key role which inspires and engages our membership to be active and fulfil their role and purpose while remaining compliant with the Legion’s Membership handbook and policies. Every day will be different as this role will see you responding to the needs of the individual county of responsibility. It is a challenging and exciting post where no two days will be the same.

You will provide organisational support, advice and information to our members, and work closely with County Committees, the membership central team staff and other departments.  This a varied role which covers a range of duties from connecting and building relationships with Branches to compliance oversight and responding to membership queries.

Homebased in Northern Ireland, you will be expected to work both there and on a mobile basis at other locations in the Northern Ireland and Republic of Ireland area, with occasional travel (incl. for monthly team meetings) beyond this area with occasional travel overseas for engagement purposes.

Some evening and weekend work will be required, including an occasional requirement for some overnight stays.

If you are already an RBL member serving on a committee as an active officer, you cannot be an MEO in your designated area of work.

Given the responsibilities associated with the role, it is a requirement that you live in Northern Ireland and you must hold a full UK driving licence.

Employee benefits include -

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

Volunteering Matters   

Who we are 
At Volunteering Matters, we believe people have the power to create change. Whether through volunteering by helping others and giving time, or through social action such as speaking up, campaigning, or leading change, everyone can make a difference. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change. 

Creating stronger communities through the power of volunteering 

Volunteering Matters is a nationwide charity that exists to create stronger communities through the power of volunteering. We work with local partners to develop impactful programmes that support individuals and communities across the UK.

Since 1962, we’ve used our influence to champion volunteering as a powerful tool to build a thriving, resilient society. Our projects are co-created with the people and communities we work alongside: an approach that encourages our participants to become future volunteers and leaders, not just beneficiaries. 

We understand the pressures of day-to-day life and create flexible, inclusive opportunities for people at all stages of life. And beyond delivering projects on the ground, we use our voice to shape policy and practice – ensuring volunteering stays recognised, supported and sustainable for generations to come. 

What we do 
We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part. We work with local people. 

How we do this 

We support people to share their time and skills to help others and tackle big challenges in their communities. 

• We remove barriers to volunteering and social action, making it easier for people who don’t always get the chance to take part. 

• We listen to and amplify voices that aren’t always heard, helping volunteers and communities influence change. 

• We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities. 

• We connect businesses with communities, creating meaningful employee volunteering projects. 

• We show the impact of volunteering and social action, proving how it changes lives for the better. 

  Our promise to volunteers 

We are always looking for new ways for volunteers to make a difference. We bring people together across generations and backgrounds to learn from each other and create change. At the same time, we make sure that all our volunteers are trained, supported, and valued, so they feel confident in what they do. 

It’s a brilliant time to join us. We’re evolving, growing our impact, and shaping a future where everyone can take part and feel they belong.  

Role Description 

Volunteering Matters Brighter Futures CEC works with pupils (aged 12-18) who are care experienced or on the edge of care across the City of Edinburgh.

The project has two parts, one is to work one to one with the young people referred to the project, supporting them to experience a volunteering placement with local charitable organisations that will build their confidence and allow them to grow and learn new things in a different environment out with school.  

The second part is our group work, the Youth Engagement Manager will be responsible for up to 7 small groups within schools across Edinburgh.The Youth Engagement Manager supports the young people engaged in the groups to develop and deliver a Youth Social Action project within their community.

We’re looking for a patient and engaging Youth Engagement Manager to join the Brighter Futures team in Edinburgh.   The right candidate would be someone who can work flexibly and demonstrate an understanding and total commitment to our organisational values and strategy.  
   
 Due to the nature of this role and the needs of the young people we support, including the requirement to provide appropriate support and engagement for young males with complex experiences, there is a genuine occupational requirement for the postholder to be male under Schedule 9 of the Equality Act 2010.
Key Duties & Responsibilities   

• To build relationships with the young people, acting in a non-judgemental way to support them through their Brighter Futures journey.  

• Consistently role modelling and displaying Volunteering Matters organisational values   

• Deliver and develop the Brighter Futures Schools programme across the City of Edinburgh, meeting ambitious targets and milestones, ensuring all young people engaged achieve positive outcomes  

Develop and deliver our Social Action group work project in different schools across Edinburgh. 

• Work alongside staff form residential units, parents and carers to help support building a relationship with the young people referred to our one-to-one work  

• Build relationships with different high schools across area through both our group work and one to one program.

• To maintain excellent relationships with charity and not-for-profit partners in Edinburgh - ensuring diverse, high quality volunteer roles are available that reflect the needs and interests of young people. 

• Establish and maintain effective working relationships with internal and external stakeholders including colleagues, volunteers, families, school staff, social work, NHS, Education partners, third sector organisations and others.  

• Support the young people to complete awards and qualifications linked to their volunteering. 

• To manage all elements of a young persons experience, from referral to completion of their journey   

• To manage the risk assessment, safeguarding, quality assurance and audit processes as appropriate   

• Ensure monitoring, impact and evaluation information is collected and that Brighter Futures meets it’s agreed targets, reporting format and schedule.  

• Assist the Senior Project Manager by preparing Impact Reports   

• Administration tasks including maintaining effective and accessible records, the use of Microsoft Office, Teams, Zoom and other software such as Canva

• This job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role.  

Skills / Knowledge Required   

• Excellent knowledge & understanding of the life challenges and issues that young people face in Scottish society including an understanding of “The Promise” as well as understanding of trauma informed practice.  

• Experience delivering a youth work approach to young people who challenge. 

•  An understanding of how to assess the needs of an individual using a person-centred approach  

•  Excellent written and verbal communication skills including being able to have strategic conversations with partners and stakeholders one minute and talk to an anxious or unsure young people the next.  

• Excellent organisational skills including strong attention to detail, the ability to manage a busy workload, and prioritise effectively   

• Excellent IT skills including the use of Office 365, Microsoft Teams and other software packages including a CRM. 

• Ability to think on your feet, act quickly and respond to situations as well as demonstrate common sense and initiative.   

• The post holder should be non-judgemental, competent, conscientious and self-aware.   

• Ability to develop and sustain relationships with a wide range of people.  

Experience Required   

• Significant experience working directly with young people, specifically those who are care experienced or who face life challenges   

• Experience of youth work in a group setting 

• Experience in all aspects of effective Volunteer Management (recruitment, training, support)   

• Experience developing strong working relationships, with a range of internal and external stakeholders   

• Experience of project management, achieving goals, managing a busy workload and working to deadlines  

• Experience of measuring the impact of mentoring/volunteering, and understanding the results   

• Understanding of and full commitment to Equality, Diversity, and Inclusion   
   

Qualifications Required    

Relevant experience and values alignment is more important for this role than specific qualifications 

Location 

This role is based in Edinburgh, a large part of your hours will require you to work within the community and schools, for the other hours you will have the opportunity to work from home. The postholder will require good internet access to enable remote working, and a suitable home office space. I.T. equipment and infrastructure will be supplied. 

PVG  

This role requires membership of the PVG (Protection of Vulnerable Groups) scheme. We will support you to become a PVG member if you are not already. Having a conviction will not necessarily cause a bar to employment.  

Our Values & Way of Working 

In all that we are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.  

 Diversity & Inclusion   

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.   

Disability Confident & Reasonable Adjustments 

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the Job Description under skill and experience. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your cover letter.  

 Benefits   

Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer: 

• Flexible Working by Default (re hours & place of work)  

• Unlimited Annual Leave  

• Employee Pension scheme  

• Life Assurance  

• Cycle to Work Scheme  

• Season Ticket Loan  

• Employee Assistance Programme  

• Enhanced sick and family leave.   

• Lifestyle Discount Scheme   

We are also open to discussing job share applications.   

 GDPR Statement   

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to six months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.    

Policy on AI-Generated Applications  

Applications are accepted on trust, and we expect all submissions to reflect the applicant’s own words, experiences, and motivations. While tools such as Artificial Intelligence (AI) may support the application process, applications should not be generated wholly by AI. 

To Apply   

Please send an updated, complete CV and cover letter via the Charity Job Apply button above. In your application clearly state which role you are applying for. In the cover letter please demonstrate how you would fulfil the role requirements, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.   

We welcome applications from everyone, but please note that if we receive an extremely large number of responses, we may close this advert early to fully consider applications. We encourage you to apply promptly so you don’t miss the opportunity to join our community. 

Right to Work in the UK 
Please note that while we hold a license to sponsor employees on a skilled worker visa, the number of applications we can make each year is very limited. Unfortunately, this role does not meet the criteria for sponsorship, therefore, you must already have the right to work in the UK to be considered for this position. 

If you have any questions about current vacancies, the recruitment process, or need support, our team is here to help.

About Future Frontiers

Household income is still one of the strongest predictors of a young person’s future opportunities and earning potential in the UK. Future Frontiers exists to help level the playing field. We equip under-resourced young people with the knowledge, skills, confidence and connections they need to broaden their horizons and take positive steps towards their futures. 

In partnership with schools and businesses across Greater London, we deliver programmes of personalised careers coaching, skills development and exposure to professional role models for young people from low-income families. This year, we are supporting around 2,500 young people through our programmes. You can find out more about our work and impact in the Annual Impact Report on our website. 

The role

We are seeking a dynamic Director of Income & Engagement to join our senior leadership team. This pivotal role is responsible for developing and implementing robust income generation strategies to diversify and grow our voluntary and traded income streams. 

The ideal candidate will have a proven track record in sales and/or fundraising, building strategic partnerships and driving innovation in income generation. As a key leader in our organisation, you will be responsible for a team of c.10 people, and work collaboratively across the charity to enable us to grow sustainably and ensure that we have the support to reach and impact more young people

Key responsibilities

Leadership and Strategy:

• Lead, inspire, and develop a high-performing income generation team of 10 people, including two direct reports (Head of Partnerships and Head of Philanthropy)
• Develop and execute a comprehensive income generation strategy and plans that align with the charity’s mission and goals
• Oversee all income generation and stakeholder engagement activities, maximising the growth potential and visibility of Future Frontiers to deliver impact
• As a member of the Senior Leadership Team and wider leadership team, contribute to discussions and decisions around Future Frontiers’ performance and plans for the future
• Play a key role in the development and delivery of charity-wide initiatives and embedding an inclusive and enabling culture

Partnerships and Business Development:

• Lead the team to identify, establish, and nurture strategic partnerships with businesses, foundations, and other organisations
• Motivate and enable the Partnerships team to develop new business, retain existing partners and meet stretching sales targets
• Develop and grow high value partnerships through attending meetings, sharing impact and exploring wider opportunities for collaboration 

Fundraising and Product Development:

• Equip and empower the team to develop compelling grant applications, fundraising campaigns and events to attract new supporters and further engage existing ones
• Collaborate and innovate across the organisation to develop new products and services that align with the charity’s mission, generate income and support diversification
• Stay abreast of trends, opportunities and challenges in education, employment and the charity sector, enabling Future Frontiers to plan ahead, embrace opportunities and mitigate for emerging risks 
• Marketing and Communications:
• Lead collaborative efforts across Future Frontiers to develop marketing and communications plans and content that align with the charity’s objectives
• Act as an ambassador for Future Frontiers, championing our work and impact with supporters, stakeholders, prospects and the wider public
• Enhance the charity’s reputation through effective brand management, ensuring consistent branding and messaging across all channels

Performance and Accountability

• Prepare and manage the Income & Engagement budget, ensuring effective allocation of resources and working closely with the Finance & Operations team to accurately account for income and expenditure
• Take overall responsibility for achieving income targets and developing sustainable, diversified income streams that support the charity’s long term growth 
• Monitor and report on income performance, providing regular updates to colleagues, the CEO and Board of Trustees
• Oversee the production of the Annual Impact Report and Annual Report & Accounts 
• Ensure compliance with relevant legislation, regulations and best practice

About you

Knowledge and experience:

• Proven experience in developing and delivering successful income generation strategies (Essential)
• Demonstrated success in growing income through diverse streams, including one or more of fundraising, sales, partnerships, philanthropy and product development (Essential)
• Experience of leading successful sales and/or fundraising teams (Essential)
• Experience in the social mobility, education, or charity sectors (Desirable)
• Knowledge of relevant fundraising regulations and best practices (Desirable)

Skills, competencies and personal qualities:

• Passion for Future Frontiers’ mission and a strong commitment to improving opportunities for under-resourced young people
• Strong leadership skills, with the ability to inspire and motivate others
• Excellent interpersonal and communication skills; able to build and maintain relationships, negotiate with and influence  a wide range of stakeholders
• Strategic thinking, analytical and problem-solving skills
• Proven commercial and financial acumen
• Commitment to and consistent demonstration of our values - outlined on our website here

What we can offer you

• Annual leave of 27 days plus bank holidays, pro-rated for part time employees and increasing with length of service
• Enhanced leave and pay packages exceeding statutory requirements
• Pension scheme with employer contributions starting at 3%, increasing with length of service 
• Flexible working arrangements, including regular home working, up to two weeks working abroad annually, and flexibility around core hours
• Opportunity to apply for an extended career break (following 3+ years’ service)
• A supportive and inclusive workplace, with dedicated wellbeing initiatives and mental health support through our Wellbeing and Inclusion Group and mental health first aiders
• Employee Assistance Programme including 24/7 GP access
• Annual personal training and development budget of £300
• Cycle-to-work scheme access and season ticket loans
• Access to discounts and savings through Tickets for Good and Charity Worker Discounts

Equity, diversity and inclusion 

Here at Future Frontiers we are dedicated to equity, diversity and inclusion (EDI) in everything we do. The principles of EDI underpin our mission and we treat all employees, partners, volunteers and young people as individuals. We are proud to foster an open, inclusive and supportive culture where everyone feels respected, valued and able to thrive.  We champion diversity in all its forms, including disability, culture, race, gender, sexual orientation, age, religion and socio-economic background. We recognise that people face different barriers to opportunity and are committed to creating a workplace where everyone has the chance to succeed. 

We encourage applications from people of all backgrounds . If you would like to talk to us about working at Future Frontiers in advance of your application, particularly regarding diversity, we strongly encourage you to contact us via email and we will arrange a call. We are committed to making reasonable adjustments throughout our recruitment process and employment where needed. As an organisation dedicated to improving social mobility, we are particularly interested to hear from candidates who have not been to university or who have lived experiences relatable to the young people we support.

How to apply

• To apply, please complete the application form on CharityJob, upload your CV and add a supporting statement. We recommend that you draft your supporting statement in a separate document first, and then copy and paste it into the form. Your supporting statement should be no more than 1,000 words, and should cover:
  • Why you want to work at Future Frontiers. What is it about our charity that excites you? 
  • How you meet the essential knowledge and experience criteria given in the job description

• Deadline: Wednesday 22 July, 5pm
• Initial online interviews will be held during the week commencing 3 August
• Final interviews are expected to be held on at our office in London Bridge on Wednesday 12 or Thursday 13 August

The successful candidate will be required to undergo a full ‘safer recruitment’ checking process, including an enhanced DBS check and reference checks.

First Give

First Give is a national charity that partners with secondary schools to inspire and equip young people with the knowledge, confidence, and skills to drive change. Through our structured programmes, students explore social issues, connect with charities, and take tangible steps to improve their community.

Empowering and equipping young people to meaningfully contribute to their community is a first step to addressing many of the challenges we face at this time of social disconnection and division. Our vision is of a more generous society where everyone is willing and able to give their time, money and skills to the causes they care about.

Trusts and Foundations Manager

We are seeking a dynamic, strategic and relationship-driven Trusts and Foundations Manager to lead on growing and stewarding First Give’s portfolio of high-value funders. This role will focus on securing income from Trusts and Foundations from first engagement to account management, delivery and reporting. 

First Give is a small charity, with a growing fundraising team and big ambitions. You will therefore be someone who thrives in a start-up environment, willing to try new things. We are looking for an exceptional writer, someone who can translate the impact of our work into proposals that inspire and motivate the reader to give.

You will play a pivotal role in shaping First Give’s income growth, working closely with our Head of Philanthropy and Partnerships and the Director to manage relationships with existing donors, and leading on the development of high value bids to expand our work. This role will also support key engagement activities, including hosting donors at student-led Final events and facilitating employee volunteering at schools.

This is an exciting opportunity for a confident communicator and grant fundraiser with experience managing and deepening relationships with high value trusts and foundations gifts – someone who thrives on storytelling and social impact. We currently have a strong pipeline of trusts and foundations and are looking for someone eager to write applications and secure funding.

Contract: Full-time, 35 hours per week; core hours - 10am till 4pm

Location: We have office space at the Pears Hub in West Hampstead, where some people come in one or two times a week, we're very flexible. 

Application process:

- Application form

- Task and interview (interviews will be conducted on MS Teams)

Please also fill out this equality & diversity monitoring form (this will not be linked to your application).

1. Application closes: 20th July 9am

2. Interviews: 23rd and 24th July

3. Start date: 1st September

The students we work with come from a diverse range of backgrounds, and so do we. We want to ensure that we are recruiting, retaining and promoting a diverse mix of colleagues. We want to foster a diverse and inclusive culture, to empower our teams to achieve our vision drawing on the broadest possible range of experiences. We therefore particularly encourage applications from candidates from minoritised groups currently underrepresented on our executive team, particularly black and minority ethnic and disabled candidates.

Please get in touch with Carmen O’Loughlin if you would like to request reasonable adjustments to the recruitment process or have any queries about the role.

About The Role

As a Senior Internal Communications & Engagement Officer, you'll be at the heart of how we keep colleagues and members informed, connected and engaged across the organisation. If you're an experienced internal communications professional who knows how to turn everyday updates into content people want to read, this is an opportunity to make a real impact. We're looking for someone who can spot a story, write with confidence, and deliver engaging communications across a range of channels. From managing regular publications and creating digital content to supporting high-profile colleague events, you'll play a key role in shaping how we communicate every day.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

This is a varied, fast paced role where no two days are the same. You'll be comfortable managing multiple deadlines, building strong relationships with stakeholders and producing high-quality content and publications that are engaging and tailored to different audiences. Whether you're publishing news on our intranet, developing an electronic digest, creating content for digital screens, repurposing stories across channels or measuring the success of communications to continuously improve engagement, you'll bring creativity, attention to detail and excellent organisational skills to everything you do. We're looking for someone who enjoys taking ownership, isn't afraid to challenge or improve the way things are done and can confidently balance competing priorities while maintaining exceptionally high standards.

To succeed in this role, you'll already have experience working in an internal communications environment and be an excellent writer with outstanding editing and proofreading skills. You'll know how to work collaboratively with a wide range of stakeholders, ask the right questions to uncover great stories and adapt your writing style to suit different audiences and channels. Experience using content management systems such as Staffbase or Dotdigital would be an advantage, but above all we're looking for someone who is curious, proactive and genuinely passionate about creating communications that people notice, trust and engage with. If you thrive in a role where you can combine creativity with organisation and make every piece of communication count, we'd love to hear from you.

You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.

Employee benefits include -

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all the essential criteria listed in the Person Specification for the role.

Interview dates:
Stage one: 24th July via Teams
Stage two: 29th July in person at Haig House, London Bridge

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Overview of the post

To work alongside Braunstone residents, volunteers, businesses and partners to build strong relationships and co-design services that reflect community priorities in Braunstone. The role focuses on meaningful engagement, volunteer involvement, and partnership working, with a smaller element of project-based fundraising and communications support that helps amplify community voices and showcase impact.

This role is rooted in a strengths-based, inclusive approach that values lived experience and community voice.

Main responsibilities and duties

Community Engagement & Co-Design

• Build and maintain trusted relationships with Braunstone residents, community groups, local businesses and grassroots organisations
• Facilitate conversations, workshops, and engagement activities to co-design services and projects to ensure community voices and lived experience meaningfully inform service development and delivery
• Act as a visible and approachable presence within the community
• Promote inclusive, accessible, and trauma-informed engagement practices
• Gather community feedback and insight to inform service improvement, contribute to monitoring, learning, and evaluation activities
• Reflect on practice and adapt approaches in response to community needs

Volunteer Engagement & Support

• Recruit, induct, coordinate training and support volunteers, with a focus on local community involvement, including support to deliver b inspired services
• Acting as a key point of contact for volunteers, develop clear, meaningful volunteer roles aligned with community and organisational needs
• Foster a positive, inclusive volunteer culture that values contribution and wellbeing

Partnerships, Networking & Community Presence

• Build and maintain relationships with local organisations, businesses, networks, and stakeholders, including representing the organisation at community meetings, events, and forums
• Strengthen local connections to improve service reach and impact by identifying opportunities for collaboration and shared learning

Communications & Community Storytelling

• Support delivery of the organisation’s communications plans including engagement with digital platforms with a focus on community engagement and impact to strengthen community connection and awareness
• Create and source digital content (e.g. short written pieces, photos, videos, social media content) that showcases community-led work and lived experience, ensuring content is inclusive, ethical, and reflective of organisational values
• Work with colleagues to share stories that demonstrate learning, outcomes, and community voice

Project Support & Community-Led Fundraising

• Support small-scale, project-specific fundraising activities that emerge from community-led initiatives, working alongside colleagues and community members to help shape funding ideas where needed
• Contribute information and insight to funding applications when relevant
• Build relationships with local supporters, businesses, and community partners

 General Duties:

•  Attend and participate in team meetings, training and events that ensure the effective sharing of information and co-ordination with the team’s activities.
• Undertake administrative and maintenance duties that assist in the smooth running of the Neighbourhood Support Base. This will include taking collective responsibility in relation to matters of health and safety, equipment maintenance, data protection and confidentiality management, and visitor service and care.
• Ensure that all NST activities are undertaken in line with the legal requirements and b inspired policy, procedures and good practice. This includes the production of risk assessments and other data that can demonstrate effective and safe planning.
• Undertake consultations in-line with the Neighbourhood Action Plan and work alongside other members of the NST to gather, collate and analyse information that inform perceived local need/s.
• Work outside normal office hours and at weekends as and when required.
• To ensure promotion and implementation of The Braunstone Foundation’s policies in relation to Equalities; to ensure that buildings, equipment and facilities are managed in a safe and effective way in line with Health and safety requirements.
• To carry out work in such a way as to promote The Braunstone Foundations aims objectives and agreed policies.
• This job description sets out the duties of the post at the present time. Such duties may vary from time to time without changing the general character of the duties or the level of responsibilities entailed. Such variations are a common occurrence and cannot in themselves justify a reconsideration of a grading of the position.

Person Specification

Post: Community Engagement Coordinator - Essential (E)Desirable (D)

Qualifications and Experience

Experience in community engagement, community development, or a similar role (E)

Experience recruiting, supporting, or working alongside volunteers (E)

Experience of working in the charitable/voluntary sector (D)

Some experience or understanding of community or project-based fundraising (D)

Knowledge

Understanding of community-led and co-production approaches (E)

Commitment to dignity, inclusion, and empowerment (E)

Understands the needs of deprived communities and barriers and challenges facing individuals and service providers (E)

Knowledge of safeguarding procedures for both adult and child protection (D)

Health and safety processes in relation to community activity (D)

Experience supporting communications or digital engagement in a community or voluntary setting (D)

Knowledge of local communities and networks (D)

Skills

Confidence creating or contributing to digital content or communication (E)

Ability to engage respectfully with people from diverse backgrounds and build positive relationships (E)

Excellent organisational skills and experience (E)

Excellent verbal and written communication skills (E)

Strong IT skills especially with Microsoft Office (E)

Problem-solving skills and ability to adapt and act accordingly to situations (E)

Good time management skills to be able to support the needs of multiple people (E)

Ability to keep accurate records and a good understanding of the importance of data (E)

Personal

An interest in helping other people, regardless of their circumstances (E)

Passionate about tackling poverty, deprivation and injustice and wanting to actively contribute to helping those in need (E)

Trustworthy, reliable and able to keep matters confidential (E)

A high level of patience and emotional resilience (E)

Ability to contribute effectively to a small team (E)

Calm and professional (E)

Other

Right to work in the UK (E)

Satisfactory DBS check (E)

Full and clean UK driving Licence (D)

Are you passionate about building relationships, inspiring others, and making a real impact? This is an exciting opportunity to play a key role in growing support for our charity by connecting with local communities, businesses, volunteers, and supporters. You will be at the heart of developing meaningful partnerships, identifying new fundraising opportunities, and increasing awareness of the vital work we do. Through your energy, creativity, and relationship-building skills, you will help generate income, maximise community engagement, and strengthen our presence across the region. Every conversation, event, and partnership you create will contribute to making a positive difference in the lives of those we support. If you thrive on meeting people, creating opportunities, and being part of a passionate and purpose-driven team, this rewarding role offers the chance to make a lasting impact while helping our charity grow and succeed.