First job jobs

Are you passionate about mental health and making a real difference in people’s lives? Join our dedicated team as a Crisis Café Support Worker.

You’ll provide compassionate, person-centred support to individuals experiencing mental health crises. You’ll play a key role in de-escalating crises, fostering recovery, and empowering clients to develop self-management strategies.

You’ll also facilitate group activities, collaborate with colleagues and partner agencies, and help create a welcoming, supportive environment for service users.

The role requires evening and weekend work.

What You’ll Bring:

 •  Experience working with individuals in mental health crises or with complex needs.

 •  Excellent listening, communication, and motivational skills.

 •  Resilience and a calm approach to challenging situations.

This is an exciting opportunity to make a tangible difference in mental health provision and join a supportive team.

Apply Now to be part of a service that saves lives and transforms wellbeing.

We offer:

· 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata]

· Contributory pension

· Bonus 1 day of annual leave per year over the festive period (pro rata)

· Employee Assistance Programme (EAP) which includes free counselling sessions

· Training and personal development opportunities

· Paid time off for medical appointments

· Staff away days and socials

The successful candidate will be subject to a Disclosure & Barring (DBS) check.

Richmond Borough Mind is committed to diversity and inclusion. We are actively interviewing for this role. Only shortlisted candidates will be contacted.

Do you have a genuine interest in preventing homelessness and supporting people to rebuild their lives?

About the role

We are currently looking for a highly motivated and committed Waking Night Support Worker to join the team in Bournemouth to support clients with complex needs in one of our 24-hour supported accommodation setting.

The service provides accommodation and support to individuals with complex needs in a recovery focused way. The team works collaboratively with clients in a safe and supportive environment in developing goals, plans and strategies to better manage their mental health, substance misuse and any associated risks.

In this role you will provide overnight waking cover for the service. You will be responsible for providing first contact and safeguarding our clients at night including dealing with emergencies. Other duties include carrying out regular health and safety checks, monitoring the CCTV system and various administration tasks. There is also an element of the role which will be ensuring the environment is kept to a high standard.

Please note, this post is based in Bournemouth. You will be working onsite so should be commutable to the location of the service.

About you

To succeed, you will have an understanding of the needs and support requirements of people with complex needs. You’ll also have the ability to establish an effective working relationship with these clients, be client centred and possess an understanding of the issues that affect vulnerable clients. A good level of numeracy and literacy skills and the ability to use your own initiative are also required.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 4 March 2026

Interview and assessments on: w/c 16 March 2026

Volunteer Manager 

Recruitment and the Volunteer Cycle 
Lead on drafting volunteer role descriptions in collaboration with the recruitment
lead. 
Undertake advertising of volunteer opportunities across multiple platforms
ensuring best practice in relation to safer recruitment and equal opportunities
practice. 
Work with referral partners and community organisations where appropriate to
support participation. 
Be responsible for the onboarding of  volunteers including right to work checks,
induction scheduling, and induction reviews. 
Managers volunteer leavers and the change in relationship, ensure volunteers are
removed from any formal communication channels and receive an exit interview
to document their experience. 

Training, Learning and Development 
Ensure all volunteers are compliant with the essential training modules such as
Safeguarding, Health and Safety and GDPR and maintain records of the same.
Report on these as required. 
Lead on designing a progression pathway for volunteers who may wish to move
into other areas of learning, traineeships or apply for other opportunities. 
Work closely with growers and other staff to plan and coordinate volunteer
involvement and support staff to work confidently and positively with volunteers. 

Systems and Organisation 
Be responsible for maintaining the volunteer's personal information in the
BrightHR system and in compliance with GDPR rules.   
Lead on systematising the volunteer rotas whether regular volunteering or one
off activities. 
Tracking attendance and ensuring we know who is on site when. 

Volunteer Team Culture and Management 
Lead the day-to-day coordination of the volunteer programme across growing
areas, site care, and related activities 
Act as line manager for the volunteers, having regular opportunities for feedback
such as one to ones and communicate key messages from organisation leads that
are applicable to the volunteers. 
Lead on buddy / peer support approaches within the volunteer programme
ensuring equality of experience of the volunteers. 
Foster a positive, respectful, and inclusive culture on site where people feel a
sense of belonging 
Dedicate a portion of time to undertaking the tasks expected of volunteers
working hand on alongside volunteers and developing a deeper knowledge and
understanding of their day to day. 
Work closely with all site users to ensure volunteers are integrated into real site
activities, particularly the growers team. 

Monitoring and Evaluation Activities 
Gather feedback [quantitative and qualitative] from volunteers and support the
ongoing development of the volunteer programme 
Contribute to monitoring and reporting requirements linked to funded volunteer
activity 
Ensure information required for reporting is up to date and accurate in time for
reporting deadlines and that those deadlines are met. 
Support funding applications where appropriate. 

Compliance 
Ensure volunteer activities and management follow all organisational policies,
including safeguarding, health and safety and equality applicable to the volunteer. 
Maintain clear professional boundaries and escalate safeguarding concerns in line
with procedure 
Ensure that applicable internal policies and procedures are followed through in all
areas of work. 
Also treat with confidentiality any information that could be deemed as personal,
private, or sensitive and comply with both organisations GDPR and Safeguarding
requirements. 

Working with the Wider Team & Partnerships 
Help build and maintain relationships with community partners linked to
volunteering and learning opportunities 
Represent the volunteer programme internally and externally when required 
Represent the organisations externally when required 

Other 
To attend and participate in internal and external meetings as required. 
To attend relevant training to fulfil the requirements of the job. 
To undertake other duties which may from time to time be required and which
are appropriate to the responsibilities of the post. 

Person Specification 

Knowledge 
Interest in sustainable food growing and community-led work 
Knowledge of the full volunteer cycle including recruitment, onboarding,
supervision, development and exit processes 
Knowledge of safer recruitment principles and equal opportunities practice 
Understanding of safeguarding legislation and procedures, particularly when
working with vulnerable adults and/or young people 
Knowledge of GDPR and data protection requirements in relation to volunteer
records 

Skills 
Strong organisational skills with the ability to manage rotas, records, and multiple
volunteer streams simultaneously 
Ability to write clear engaging content for varied audiences and for different
purposes. 
Confident communicator with the ability to build and maintain positive
relationships across teams and with community partners 
Ability to support, motivate and line manage volunteers with understanding and
mutual respect. 
An overall good level of IT skills, and a  variety of online platforms. 
Ability to handle confidential and sensitive information appropriately 
Strong interpersonal skills with the ability to foster an inclusive, respectful, and
supportive team culture with a warm, inclusive, and supportive approach. 
Comfortable working outdoors in a practical role year-round 

Experience 
Experience of coordinating or managing volunteers or similar groups. 
Supporting people with additional needs and mental health conditions. 
Working in and understanding the needs of an on-site environment
Experience of recruitment and onboarding processes of volunteers. 
Maintaining records and ensuring compliance with safeguarding, H&S and GDPR 
Experience of working collaboratively within a multi-disciplinary team 
Working with community partners or referral organisations 
Coordinating volunteers organisational training and assisting them with their
individual development plans.
Experience of supporting monitoring and reporting requirements
Desirable 
Practical horticulture or food growing experience such as seed sowing, planting,
harvesting, composting and general site care 
Knowledge of agroecological growing practices that enrich living, biodiverse
systems

Who we are:

Hope is here. The Global Returns Project (GRP) is a UK charity unlocking new philanthropy to deliver urgent solutions for our planet.

We are a fast-moving nonprofit that makes donations to high-impact nature and climate charities simple – and we don’t take any fees. We’ve already mobilised nearly £2 million for top environmental solutions and are working to unlock at least £30 million annually by the end of the decade.

We are growing quickly: Last year's annual fundraising was 50% higher than the previous year.

The problem: Charities protecting our planet can turn the tide on climate change and nature loss. They have the skills, strategies and networks to deliver fast and global impact. But less than 2% of philanthropy goes to climate mitigation.

Our solution: In the UK alone, around £2 trillion sits with “HNW+” individuals – those holding between £100k and £30 million. Yet traditional philanthropy largely overlooks them. We’re unlocking this funding by offering trusted, pro bono advice and a simple, portfolio approach to giving. Our expertise in UK wealth advice offers a unique path to scalability and systems-change.

What we are looking for:

Job Title: Major Gifts Lead

We’re looking for a confident, experienced fundraiser to lead major-gift fundraising — securing transformational gifts from high-net-worth individuals. This individual will also assist with building wealth-adviser relationships that generate referral leads. You’ll own the full pipeline: prospecting, cultivation, making direct asks, closing and stewardship.

The ideal candidate will be excited to cultivate networks of wealth managers, private-client teams and other advisers to HNWIs, and to convert adviser introductions into committed support. Importantly, you’ll also prospect independently for major gifts outside those referral streams.

To succeed you’ll master three distinct fundraising pitches: a business case for advisers; an impact case to persuade donors to support our portfolio charities; and a systems-change case to win backing for GRP’s operating costs (salaries, office costs, etc) to keep the charity running fee-free.

You’ll be comfortable making direct asks for funding, with evidence of having closed high-value gifts or multi-year commitments. You’ll be willing to roll up your sleeves and get hands-on with everyday cultivation tasks. You’ll thrive in a small team, taking initiative and juggling priorities. Crucially, you’ll care deeply about climate and nature.

Experience required:

Substantial experience in frontline major gifts fundraising (as a guide, likely 5+ years), or an exceptional track record in adjacent fields (private client advisory, philanthropy advisory, etc).

Skills required:

• Major-gifts fundraising, with track record securing high-value and multi-year gifts
• Confidence making direct asks for major gifts
• Prospecting, research and CRM
• Donor stewardship and tailored reporting
• Excellent written and verbal communication
• Team player
• Time management
• High attention to detail
• Strong understanding of, and passion to address, climate change / nature loss

Skills preferred but not required:

• Experience in environmental philanthropy
• Experience managing relationships with wealth advisers
• Geographic expertise in Jersey, Guernsey or other high-potential jurisdictions
• Trust/foundation expertise

Main duties and responsibilities:

Major gifts to GRP’s portfolio of charities

• Prospect, cultivate and convert major gifts from individuals to support GRP’s charity portfolio.
• Act as principal point of contact for HNW client referrals from GRP’s wealth-adviser network.
• Source and qualify major gift leads outside the adviser network and add them to the pipeline.
• Prepare tailored cases for support, bespoke asks and gift agreements for portfolio donors.
• Coordinate with team to ensure timely, high-quality, bespoke stewardship.

HNW wealth adviser relationships

• Prospect, cultivate and manage relationships with wealth managers, family offices, private-client teams, philanthropy advisers, etc as a referral stream for GRP.
• ​Present GRP’s proposition to advisers (meetings, presentations, webinars) and design adviser-facing materials when necessary.
• Develop initiatives to generate adviser referrals (events, webinars, co-branded materials) and track referral performance.
• Target and visit high-potential jurisdictions (e.g. Jersey, Guernsey) and other adviser hubs (est. once per month).

Major gifts to GRP’s operating costs

• Prospect, cultivate and convert major gifts to GRP’s core operating costs.
• Prepare business-case and budget materials that explain the strategic case for core funding.
• Pursue appropriate institutional core funders (trusts, foundations, family foundations) and draft proposals where needed.

Location: Centrally located, light and airy office on Regent Street, London. Minimum one day per week in the office. Approx. one day London/UK travel per week.

Benefits: 12.5 days’ annual leave (pro-rata), plus statutory bank holidays (pro-rata). Occasional 1–2 days’ additional paid leave over Christmas period. Flexible working.

Reports to: CEO

Preferred start date: 30 March 2026. Applications reviewed on rolling basis.

Debt Advice Support Officer

Salary £25,593.44 per annum (inclusive of shift allowance) + excellent benefits

Location Birmingham (remote working with some office attendance. Initial training will be mandatory on site)

Contract: Permanent

Start date: 5th May 2026

Hours: Full time, 35 hours per week (rota basis including evenings)

Closing date: 19th March

Are you passionate about helping people manage their finances and overcome debt challenges? Do you thrive in a supportive, client-focused environment? Join our team as a Debt Advice Support Officer and make a real difference in people’s lives.

About the Debt Advice Support Officer Role

As a Debt Advice Support Officer, you’ll be the first point of contact for clients preparing for debt advice. You’ll guide them through budgeting, gather key information, and support our Money Advisers by ensuring clients are ready for their advice sessions.

This is a role for resilient candidates who are consistent in approach and can demonstrate that they are able to deal with subjects that can be highly emotive and sensitive. With proven experience in a customer service role, you will possess accurate data entry skills and have the desire to learn and develop. We offer full training and there is the opportunity, with experience in this role, to progress your career further as a Money Adviser.

Your key responsibilities will include:

· Support clients in creating budgets and gathering financial information

· Maintain accurate records and appointment systems

· Communicate empathetically and clearly with clients and colleagues

· Ensure compliance with GDPR and internal quality standards

About You

Our ideal candidate will bring:

· Strong verbal and written communication skills

· Empathy and understanding of client needs

· Proficiency in Microsoft Office and remote working tools

· Attention to detail and good numerical skills

· Experience in a customer service role

What We Offer

We provide full training and extensive support to give you all the tools needed to become an exceptional Debt Advice Support Office. Our three-week training program will be conducted at our offices in Birmingham (Five Ways). You must be able to commit to training on a full-time, on-site basis, Monday to Friday 9am to 5pm.

We believe in taking care of our people, and we offer a great range of benefits, including:

· 29 days annual leave plus bank holidays

· A contributory pension scheme

· Flexible hybrid working arrangement

· Generous life insurance

· Wellbeing days to support your mental health

· A healthcare cashback scheme

· Access to an Employee Assistance Program

· Working outside the UK (up to 30 days in a 12-month period)

· Free on-site gym

· Enhanced maternity pay

How to Apply

We’d love to learn more about you! Please click apply now to answer a few questions and submit your CV and supporting statement outlining how you meet the criteria in the job description and why you would be a great Debt Advice Support Officer (500 words max)

We value authentic applications, so please refrain from using AI-generated content. We’re interested in hearing your own words, experiences, and motivations, this helps us understand your genuine interest in the role and what makes you unique.

If you need any adjustments to help you perform at your best during the recruitment process, please contact us and we’ll be happy to discuss them.

Important Information

We may close this advert and recruitment process early if we receive a high number of applications, so please apply as soon as possible.

We will only use the data you supply to us for recruitment purposes, and it will be held for twelve months. For further details, please see our Privacy Notice for Job Applicants on our vacancies page.

Our Commitment to Inclusion

We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values: ‘We put people first, We support each other, We solve problems’ underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work.

We use a blind recruitment system to ensure fairness. Personal details such as name, address, gender, ethnicity, sexual orientation, or educational institution remain hidden until shortlisting is complete. We warmly welcome applications from all backgrounds

Black Thrive is looking for a Project Officer to support community-led change as we improve Black LGBTQ+ mental health and wellbeing across the Black Thrive localities through our programme Black Queer & Thriving.

Black Thrive Global evolved from the work of the Black Thrive Lambeth Partnership, which was established in 2016 to address the inequalities that negatively impact the mental health and wellbeing of Black people in Lambeth. Black people’s cumulative exposure to negative experiences and poor outcomes are not unique to Lambeth and Black Thrive Global was founded in 2020 to address the detrimental outcomes for Black people of African and Caribbean descent wherever they may be located.

We're looking for someone who is confident in supporting the design and delivery of community-led research projects, supporting community engagement activities and providing administrative support to the programme. An understanding of health inequities, systemic racism and the experiences of Black LGBTQ+ communities is essential.

This role will focus on co-production, community engagement and participatory research. It is a great opportunity to contribute to meaningful community research while gaining experience in influencing health systems and supporting strategic partnerships. If this sounds like you, we would welcome your application.

Please apply with both your CV and a Cover Letter.

Please ensure that your cover letter demonstrates your alignment with the Person Specification, is no more that 750 words and answers the following questions:

1. Why do you want to work on Black LGBTQ+ mental health and wellbeing and how does your experience connect to this work?
2. Please describe a project or research activity you have supported or delivered. What was your role, how did you organise your work and what was the outcome?
3. How would you translate insights from a community focus group into recommendations that could influence statutory partners such as local authorities or NHS organisations?
4. This role requires meeting deadlines, safeguarding requirements and data protection standards whilst working empathetically with community members and a Black LGBTQ+ Community Board. Please describe the practical systems or tools you use to manage your workload and responsibilities.

Applicants must have the right to work in the UK at the time of application.

Ideally, the successful candidate will start in May 2026, however, we will consider candidates with longer notice periods.

Interviews will take place in two stages:

• Stage One Interviews: 14th April 2026 (Daytime)

• Stage Two Interviews: 20th-21st April 2026 (Evening)

Please ensure you are available on the dates listed above. 

Interviews will take place in-person in Lambeth.

If you require any reasonable adjustments at any stage of the recruitment process, please let us know in advance and we will do our best to accommodate your needs.

Are you passionate about creating meaningful volunteer experiences and confident communicating clearly and thoughtfully in complex situations?

Do you enjoy using your judgement, analytical thinking and a development focused mindset to improve how volunteers are supported and managed?

Samaritans is looking for two dedicated Volunteer Experience Advisors to join our dynamic team and help shape the future of volunteering across our network. Our incredible volunteers run more than 200 branches and locations across the UK and Ireland. They offer their time to help to deliver our 24-hour emotional support service to callers in many ways, from answering telephones and emails, to fundraising, generating publicity, administration and finance.

​

About the Role

Our Volunteer Experience Team support over 20,000 volunteers and no two days are the same. You’ll be responsible for supporting our network of volunteers and volunteer leaders in engaging and managing volunteers, as well as involved in a variety of creative new projects helping us to provide a positive and rewarding experience for anyone that gives their time to Samaritans.

You’ll play a key advisory, analytical and development focused role, supporting volunteers and volunteer leaders on all volunteer management matters, including sensitive and sometimes complex situations. You’ll also deliver impactful initiatives and projects that strengthen and enhance the volunteer experience, helping shape the ongoing development of Samaritans’ volunteer management and support practices.​

Contract terms

• £30,000 - £35,000 per annum

• Permanent

• Full time (35 hours per week)

• Hybrid working: Linked to our Ewell (Surrey) office
• In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.
• We are passionate about flexible working, talk to us about your preferences
   

What you’ll be doing

• Providing expert advice and guidance to branches and regions on all volunteer management matters.
• Analysing complex or sensitive situations to identify key issues, risks, and appropriate courses of action.
• Developing and delivering initiatives and projects that strengthen and enhance the volunteer experience at Samaritans.
• Drafting clear, well-structured and professional written communications, including reports and formal correspondence.
• Supporting learning, training and resources that build confidence and capability in Volunteer Leaders.
• Contributing to the development and refinement of volunteer policies, processes and guidance.
• Supporting the fair, balanced and proportionate handling and effective resolution of volunteer concerns and complaints
• Identifying themes, risks, and organisational learning opportunities to inform continuous improvement.
• Working collaboratively with colleagues and stakeholders across the organisation.

​You’ll ideally bring:

• Experience working with or supporting volunteer, or advising on people related matters.
• Strong analytical skills and the ability to interpret complex and sensitive situations, producing analysis and meaningful conclusions.
• The ability to exercise sound judgement and take a balanced, proportionate approach.
• Excellent written and verbal communication skills
• Strong project management experience, including the development and delivery or improvement focused initiatives.
• A proactive, solutions focused and improvement-oriented mindset
• Knowledge of principles of natural justice and complaints management, and effective people resolution good practice.
• Experience of providing advice, training or support on volunteering matters.
• Experience and understanding of navigating organisational risk and safeguarding related volunteer matters .
• Report writing and presentation skills.
• Experience in prioritising workloads and working to deadlines with speed and accuracy.

​

Why Samaritans?

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure. You can also visit our careers website to access this.

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans. 

​

Apply now

If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.

​Applications close: Tuesday 10th March 2026 at 09:00am

Interviews: w/c 16th and/or 23rd March 2026

​

At Samaritans, human connection is at the heart of everything we do.

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.

Ready to step into a national leadership role - and make an immediate impact?

Centre for Mental Health is seeking a highly experienced policy leader for a 6–9 month interim role at the heart of our organisation. We need someone who can operate confidently at senior level from day one.

You will:

• Lead and direct our national policy and campaigning work

• Translate robust research into influential, high-impact policy proposals

• Represent the Centre with ministers, parliamentarians and senior stakeholders

• Provide strategic oversight to the Children and Young People’s Mental Health Coalition

• Contribute as a full member of our leadership team

We’re looking for someone with significant experience in a policy environment, deep knowledge of mental health and public policy, and a strong track record of producing influential analysis and building high-level relationships. You’ll be politically astute, credible in national debates, and committed to tackling inequality and promoting antiracism.

This is a great opportunity for an established mental health policy professional to take on a visible, strategic interim leadership role, shaping national conversations and advancing mental health equality at pace.

Please note that interviews will be held in person at our London office on Thursday 19th March 2026.

If you have the experience and confidence, with a readiness to deliver on the Centre's vision of mental health equality for all, we’d love to hear from you.

Prison Facilitator - Bank Staff
 
Location: South Central (HMP Bullingdon and HMP Aylesbury)
Department: Prison delivery
Salary: £17.57 per hour
Job Type: Part time
Contract Type: Bank
 
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
 
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes across a number of prisons. To ensure the continuation of our programmes during times of staff absence, we are now seeking to recruit a Prison Facilitator/Library Assistant on a bank working basis to work across the Bristol region (HMP Leyhill, HMP Ashfield, HMP Eastwood Park and HMP Bristol). Working closely with prisons and their staff, people in prison, Shannon Trust volunteers and mentors, this post will support with the delivery and development of our literacy and numeracy programme in the area, maximising opportunities for people in prison to learn to read.
 
You will have experience working within prison settings underpinned by the ability to build relationships quickly and personal qualities that include resilience, determination and a problem-solving approach. You will also have a willingness to travel, sometimes at short notice, to provide short or long term cover within the prisons in this area.
 
This role will be prison-based. This is a bank role and so the number of days to be worked will vary and are not guaranteed. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
 
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
 
We reserve the right to withdraw this role early if it is filled internally
 
Closing date: 12th March 2026
 
Applications for this role will be reviewed on a rolling basis, and interviews may be held before the closing date so early applications are encouraged.
 
REF-226 978

We are a small, dynamic charity delivering community-led projects and initiatives that seek to both empower and improve the lives of family carers living across Wales.

The Finance and Governance Officer is responsible for the day-to-day financial management, governance support, and administrative oversight of the charity. This role ensures accurate and timely reporting of financial data, effective management of budgets, and compliance with statutory and regulatory requirements for finance and audit. Additionally, the postholder provides key governance support, facilitating the smooth running of the Board of Trustees, maintaining company records, staff records, and ensuring HR policies are reviewed and adhered to.

This position is crucial for maintaining the charity’s operational integrity and supports strategic decision-making by providing robust financial insight and governance expertise.

The role will also play a key role in identifying/sourcing funding for enabling sustainability, by working alongside the Director in drafting proposals/bids.

The post will also work closely with the Project and Engagement Coordinator and Policy & Impact Officer to help support the successful delivery of our projects through budget management and supporting the production of evidence of impact reports.

This is an integral role within the organisation that brings together key organisational, financial and people skills to enable us to continue to make a meaningful impact for families across Wales.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team background

The Mental Health Crisis Breathing Space (MHCBS) team at Toynbee Hall is part of a national initiative launched in partnership with We Are Group and The Kaleidoscope Plus Group, funded by the Money and Pensions Service (MaPS). This service provides individuals undergoing mental health crisis treatment with temporary protection from debt collection activities, allowing them a “breathing space” to focus on their recovery without the immediate pressures of financial obligations. Toynbee Hall contributes to this initiative by offering regulated debt advice, conducting renewal checks, and providing comprehensive signposting support, ensuring that clients receive holistic assistance during their crisis period

Job purpose

To provide administrative and coordination support to the MHCBS team, ensuring accurate data entry, documentation processing, and effective communication with partners and service users.

Scope of role

The Administration Coordinator provides crucial support to the Mental Health Crisis Breathing Space (MHCBS) team by managing administrative processes efficiently. The role focuses on handling key back-office tasks that enable the team to deliver timely and accurate support to clients and stakeholders.

Key working relationships

The postholder will report to the MHCBS Advice Manager and will work closely with other members of the MHCBS team. There will be regular communication with internal colleagues and external stakeholders such as creditors, mental health professionals, and referral agencies.

Key Responsibilities

• Coordinate team inboxes and triage emails to appropriate team members or stakeholders, ensuring timely and accurate responses within SLAs – handling routine enquiries as standard and more complex enquiries as directed.
• Coordinate team tasks in AdvicePro, resolving issues, issuing or preparing correspondence, and highlighting urgent or non-standard cases for direction and resolution.
• Ensure CRM is maintained with accurate client and case information, running reports for management to review cases, prepare MI returns and support invoicing routines.
• Resolve or triage enquiries via the Insolvency Service portal, ensuring compliance with guidelines.
• Process incoming MHCBS applications and handle scheme closures using standard operating procedures, escalating non-standard issues or cases for direction and resolving issues.
• Support accurate reporting by ensuring high data integrity and flagging inconsistencies.
• Coordinate administrative needs for team meetings, external engagements, and cross-agency communication.

Person Specification

Essential:

• Strong administrative and organisational skills.
• Attention to detail and ability to follow procedures.
• Experience working in a team environment.
• Good written and verbal communication skills.
• Comfortable using Microsoft Office and CRM systems.
• Able to work independently and manage time effectively.
• Alignment with Toynbee Hall’s mission and strategy
• Alignment and willingness to work in line to our values:
• Inclusive - open-minded, transparent, convening and collaborative; seeking fresh and alternative perspectives.
• Courageous – principled, ambitious and acting with integrity.
• Empowering – shifting power, sharing our knowledge, enabling people to take action for themselves
• An understanding of safeguarding and willingness to develop understanding further

Desirable:

• Experience in the charity or advice sector.
• Understanding of mental health services or crisis support environment.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Health Cash Plan
• Perk Box

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

Salary: £25,630 – £30,490 per annum pro rata 

Hours: 35 hours per week, with one late evening and occasional weekends 

Contract: Permanent

Location: Oxfordshire – Vale of White Horse | Oxfordshire – West Oxfordshire | County Wide

Job reference number: 1624

Benefits:  As part of joining Cranstoun, and successfully completing your probation period, you will be able to access a diverse benefits package including access to store discounts, a car lease scheme, gym membership discounts, health cash plans and yearly wellbeing day on top of annual leave. 

About Us: Here4YOUth Oxfordshire, part of Cranstoun, is a social justice and harm reduction charity with a global ambition. Our vision is to be a world-class leader in rebuilding lives, and our purpose is to inspire and empower people to live healthier and safer lives. We value being ambitious, creative, compassionate, collaborative, and respectful. 

A word from one of our team members…  

“The Young People we work with are just amazing and being able to support them to recognise their potential is so special. This job can be tough at times, but we have an amazing team who offer endless support and never fail to make me laugh. Getting to build relationships with the Young People and helping them to feel heard is the best part of the job and makes it all worthwhile”  

Job Purpose: Supporting children and young people who are using and involved with substance use and those affected by someone else’s substance use. The key responsibilities will include;  

• Managing a caseload of children and young people predominantly in the northwest of Oxfordshire.  

• Engaging with young people in settings such as schools, colleges, partner agencies and community venues.  

• Conduct specialist assessments, care planning, and deliver evidence-based psychosocial interventions through one-on-one appointments, groups and online sessions.  

• Collaborate with partner agencies to support young people in achieving positive changes.  

Person Specification: 

• Experience of community engagement and delivering group work. 

• Ability to work effectively and efficiently both independently and as part of a team. 

• Ability to liaise with and build effective working relationships with other agencies. 

• Good written and verbal communication skills. 

• Commitment to equal opportunities in employment and service delivery. 

There is no closing date for this role.

For more details and to apply, please visit our website via the apply button.

Additional Information: This post will be subject to an Enhanced DBS Disclosure. Due to the nature of the role, being a driver is essential, with access to a car and business insurance required.  

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work. 

Fat Macy's is looking for a Head of Programmes to lead the development and delivery of our programmes as the charity grows in response to increasing need for our services and a changing external landscape. This is a key role at a time of significant organisational development, offering the opportunity to shape how we work and how we support our beneficiaries in a truly meaningful way.

About Fat Macy's

Fat Macy's is a charity and social enterprise which supports individuals experiencing homelessness towards lasting and secure employment, resettlement, and overall better personal wellbeing. We deliver on this mission through our Milestone Programme, a 200-hours hospitality based skills and training initiative which consists of the Training Academy (50 hours) and real-life work experience (150 hours). On graduation from the Milestone Programme, beneficiaries receive access to a £1,500 Housing Deposit Award enabling a safe and sustainable transition into the private rental sector, and long-term, tailored employability, resettlement, and wellbeing support.

About The Role

As a new role within our organisation’s structure, the Head of Programmes position will be varied and evolving, with a strong focus on the line management and support of our front-line team, ensuring high-quality, consistent delivery across programmes. This role will line manage our Senior Employability & Engagement Officer and Programme Support Officer, and eventually lead on the recruitment and management of a dedicated Resettlement Officer role as funding allows. In the meantime, the Head of Programmes will provide our front-line resettlement support to beneficiaries.

Alongside this, the Head of Programmes will play a central role in driving continuous improvement, supporting growth, and contributing to the overall strategic development of the charity as it navigates change. As a member of the Senior Leadership Team, you will work directly with the Managing Director to ensure the charity is fulfilling its mission and achieving a high-level of impact.

Please see the recruitment pack for further information on duties and responsibilities.

Person Specification

We know there are great candidates who will not fit every criteria outlined or who have important skills we have not mentioned. If your experience looks different to what we have described below but you believe it is relevant to the role, please do not hesitate to apply.

Essential Criteria:

• At least 5 years of professional experience in the public or charity sectors, ideally in front-line service provision/support work and/or homelessness.
• Successful line-management experience, leading high-performing teams and embedding a culture of continuous improvement, professional development, and accountability.
• Track record of leading a programme of work and meeting key impact KPIs, metrics, and outcomes, including ongoing monitoring and evaluation.
• Strong communication and team-working skills coupled with solid organisation and attention to detail.
• Resilience and adaptability with the capability to work in a dynamic and agile environment involving significant contact with individuals living in temporary accommodation.
• Sound IT skills including confident use of Microsoft Office, Google Workspace and/or CRM systems/other databases.
• A commitment to equity, diversity, and inclusion.

Desirable Criteria:

• Experience of providing front-line resettlement support.
• Good working knowledge of relevant policy, legislation, and best practice  - benefits system, supported accommodation, safeguarding etc.

Use your communication experience to build the migration justice movement’s defiance and strength at a pivotal moment.

About Right to Remain

Right to Remain is a national migration justice organisation, working with hundreds of communities and groups across the UK. As a key anchor organisation within the migration justice movement, we uniquely combine sharing public legal education that democratises knowledge, facilitating strategic convenings that harness radical solidarity, and campaigning and community organising that builds power, further empowering people to establish their right to remain and collectively challenge injustices of the immigration and asylum system.

About the role

This role is for an experienced Communications Officer who wants to put their skills to work supporting Right to Remain to build knowledge, radical solidarity and power in the face of escalating attacks on the rights and dignity of migrants, refugees, and people seeking asylum.

You will use strategic, thoughtful communications to amplify lived experience of the asylum and immigration system, showcase grassroots organising, and promote our expert public legal education resources and training. Your work will empower more people to understand and exercise their rights, and support grassroots community groups and allies to guide, and stand in solidarity with, people navigating the hostile asylum and immigration system.

You will have experience building and engaging communities around social justice through targeted digital communications. Day to day, you will collaborate within our small team to produce email, social and web content that demystifies public legal knowledge and showcases community power. You will also co-create content with These Walls Must Fall campaigners to share their stories, and help set out the impact of political decisions in the press. 

About you

You are an experienced communicator with excellent written skills and a strong ability to develop clear, engaging messages for different audiences.

You bring a genuine commitment to migration justice and care deeply about centring the voices of people with lived experience.

This is not an entry-level role. You are confident working independently within a small, collaborative team, taking guidance while proactively identifying priorities, opportunities, and risks. We’ll give you creative freedom, and your work will have a tangible impact in helping our organisation develop at a crucial time.