Gifts jobs

The Talent Set are delighted to be partnering with an emergency services charity to recruit a Philanthropy Manager. This is an exciting opportunity to join an ambitious fundraising team at a pivotal point in the organisation's journey, with investment in philanthropy and a strong pipeline of untapped major donor opportunities.

The organisation has transformed its major donor programme over recent years, delivering substantial income growth and building an engaged community of high-value supporters. With a pipeline of qualified prospects, a highly relationship-focused fundraising approach and excellent senior stakeholder support, this role offers the opportunity to make a real impact while shaping and growing your own portfolio.

You'll join a collaborative and supportive team that values autonomy, creativity and long-term relationship building, giving you the freedom to develop meaningful donor partnerships that drive sustainable income.

Key Responsibilities

• Work closely with the Head of Philanthropy and Partnerships to shape and implement strategy for major donor fundraising focused on income growth and proactive donor engagement
• Lead and deliver the major donor programme, managing a portfolio of HNWIs at the 5 and 6-figure level
• Take ownership of the Chair’s Circle, the charity’s flagship major giving product, ensuring its growth, relevance, and excellence in delivery
• Act as the lead fundraiser for the Philanthropy Board, driving engagement, strengthening governance relationships, and maximising philanthropic income through this network
• Identify and develop new opportunities for major giving, building a solid pipeline including restricted funding propositions
• Create thoughtful and engaging stewardship plans that inspire donors and strengthen long-term engagement

Person Specification

• Experience in a philanthropy role manging and securing gifts from HNWIs at the 5-figure+ level
• Demonstrable experience of successfully managing the full donor cycle, from prospect research and pipeline development, to cultivation, solicitation and long-term stewardship
• Experience working with senior stakeholders and volunteers in a Board or Committee capacity
• A natural relationship-builder, with excellent verbal communication skills, with the ability to engage and influence stakeholders at all levels
• A collaborative and adaptable approach, with the confidence to take ownership of your work, contribute ideas and build strong relationships across the organisation

What’s on Offer

Salary: c. £39,000 - £43,500

Hybrid, Buckinghamshire – 2 days a week

Full-time, permanent

How to Apply

To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity

The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Bible Society believes the Bible is God’s gift for God’s world. We share it because we believe it changes lives for good. We want Christians to be confident in the Bible’s truthfulness and reliability, and we want to change how people talk about it in wider society and invite them to see it as a source of wisdom and joy.

We are looking for someone who is able to develop warm and fruitful relationships with key church and network leaders in the Midlands and North. With a deep theological knowledge and a good understanding of how charities operate, you’ll know the landscape of church life and have an established network of contacts. You’ll be good at communicating both one-to-one and in front of an audience, and comfortable in a variety of church-related situations. We’re looking for someone who is able to provide leadership to volunteers and be a self-starter with a passion to encourage deeper Bible engagement in church congregations. 

This role would suit someone who is able to work flexibly to attend some evening events and weekend church services, and who lives in or around the Midlands or North. Our work engages with a wide range of church traditions, as aligned with our generous orthodoxy, and the suitable candidate will be comfortable working with people and churches of differing traditions and backgrounds.

If this sounds like you and you have the legal right to work and remain in the UK, we’d love to hear from you. Please provide your CV and a 250-word statement that sets out why you’re the best person for this position. For the purposes of your cover letter, we ask that you do not use AI-generated content. We would like to hear your own thoughts, experiences, and motivations in your own words 

Bible Society is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community.

Closing date:  9 August 2026 

Interview date: The first round is online on Monday 17 August, and the second round is in person at our Swindon office on Tuesday 25 August.

The Woodlands Church Family has grown from one small church plant to over 2,000 people across eight sites, but we remain one church sharing one vision:

To see Bristol transformed by the love and power of God.

We have an exciting opportunity and are looking to appoint a Finance Manager to join our WCF Finance Team.

About the role
You will be working with our WCF Finance Committee to provide high-quality financial information and support to the senior leadership team, trustees and finance committee of Woodlands Church Family.

This role also manages the day-to-day record keeping and financial management of the charity, produces accurate and timely reports and oversees the key financial processes and controls of the charity. 

Candidates should be highly motivated, enthusiastic, able to take initiative, work well in a team and be sympathic to our goal to see the church community grow in their faith and reach the city for Jesus. 

What you'll be working on:

1.      Management reporting

2. Budget and Reconciliation of income and expenses for Conferences, Weekends Away and other events

3. Controls and Procedures

4. Restricted Funds

5. Audit and Year End

6. Payroll

7. Giving and Gift Aid

8. Investments

9. Budgets

10.  Line management of Finance Administrator

11. Governance support

Full Job Description available to view in the application resources below.

Terms

• Permanent, Part-Time contract
• Up to 4 days (30 hours) per week
• £35k to £40k pro rata, depending on experience
• Annual leave 25 days pro rata, plus 8 days bank holiday pro rata
• The role can be based at Woodlands Church in Clifton, Bristol or delivered remotely, with occasional in person meetings by arrangement.

The post is subject to satisfactory references. 

We have a legal responsibility to ensure that all our employees have the legal right to live and work in the UK. Therefore, please only apply if you are eligible to work in the UK as we will have to verify this before you can start work.

Reporting and Line management 
Accountable to the WCF Finance Committee and line managed by a member of that committee
 

Benefits 

• In-house training and support of personal and professional development 

• Cycle to Work Scheme

• Holiday Buy Back Scheme (up to one week's additional leave per year, pro rata)

Closing date: Thursday 6 August 2026.

Please note that we may close this vacancy earlier than the stated deadline if we receive a high volume of suitable applications. We therefore encourage you to submit your application at the earliest opportunity.

Salary: £19.18 per hour
Contract: Full-time, 3-month temp
Location: Central London 2-days per week, 3-days remote
Hours: 35 hours per week
Start date: ASAP

We are delighted to be supporting a world-renowned higher education institution in their search for a Principal Giving Coordinator to join their Advancement team. This is an exciting opportunity for a highly organised administrator with excellent stakeholder management skills to support high-value fundraising activity and play a key role in delivering an ambitious philanthropic strategy.
Working within a fast-paced and collaborative environment, you will support senior fundraising professionals, key volunteers and major donors, helping to drive engagement, stewardship and operational excellence across the Principal Giving function.
Key Responsibilities for this role include:
Fundraising & Team Support

• Providing comprehensive administrative support to the Principal Giving team.
• Coordinating complex diaries, international travel arrangements and expense processing.
• Assisting with the preparation of fundraising materials, presentations, donor briefings and strategic documentation.
• Organising team meetings, preparing agendas, taking minutes and tracking actions.
• Supporting donor stewardship and engagement activities.

Data Management & Reporting

• Maintaining accurate donor and prospect information within CRM systems.
• Working closely with colleagues to ensure gifts, donor interactions and fundraising activity are correctly recorded.
• Supporting income tracking, reporting and performance monitoring activities.

Stakeholder & Donor Relations

• Acting as a key point of contact for enquiries, ensuring a professional and responsive service.
• Drafting correspondence including invitations, donor communications and briefing materials.
• Building strong relationships with colleagues, alumni, volunteers and external stakeholders.

Events & Project Coordination

• Supporting the delivery of donor cultivation events in the UK and internationally.
• Working with colleagues across the organisation to support key fundraising and engagement events.
• Assisting with projects and initiatives that contribute to fundraising success and operational effectiveness.

Continuous Improvement

• Reviewing processes and systems to identify opportunities for increased efficiency and improved ways of working.
• Contributing to the ongoing development of best practice across the team.

To be considered for this position, you should bring:

• Excellent organisational and administrative skills, with the ability to manage multiple competing priorities.
• Strong interpersonal and communication skills, with confidence engaging a range of stakeholders.
• Experience working with databases, CRM systems and Microsoft Office applications.
• High attention to detail and accuracy when managing data and documentation.
• A proactive and collaborative approach, with the ability to work effectively in a fast-paced environment.
• Experience in a customer-facing, fundraising, alumni relations or stakeholder-focused environment would be advantageous.

If you're excited by the opportunity to support transformational fundraising activity and work with a wide range of influential stakeholders, we'd love to hear from you.

CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you're interested, please apply ASAP with your CV in Word format.

At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

Reporting to the Director of Finance and Commercial, you will take day-to-day responsibility for the Hospice’s finance function, ensuring robust financial management, effective financial controls and high-quality reporting across the organisation and its retail subsidiary.

You will provide accurate and insightful financial information to support decision-making at all levels, working closely with Trustees, Executive Team members, senior leaders and budget holders. You will also lead a skilled Finance team, drive continuous improvement and play a key role in delivering our financial strategies.

A major focus of the role will be supporting the implementation of a new Finance and Accounting system, helping to modernise processes and maximise organisational efficiency.

Key responsibilities

• Lead the Hospice’s Finance function and provide effective leadership to the Finance team.

• Prepare accurate monthly management accounts, financial reports and forecasts.

• Lead the annual budgeting process and ongoing financial forecasting.

• Provide finance business partnering support to managers and senior leaders.

• Oversee cash flow management, supplier payments and debt recovery activities.

• Ensure compliance with Charity SORP, statutory accounting requirements, VAT, Gift Aid and other taxation regulations.

• Lead the annual external audit process and preparation of statutory accounts.

• Develop and maintain robust financial controls, risk management processes and fraud prevention measures.

• Monitor designated, restricted and endowment funds.

• Support financial transformation projects, including implementation of a new Finance and Accounting system.

• Present financial information and recommendations to Boards, Committees and senior stakeholders

In return St Luke’s Hospice offer the following benefits:

• 26 days annual leave plus bank holidays (increases with service)

• Hospice pension 3% employee contribution and 6% employer contribution

• Continuation of NHS pension if a member within the last 12 months and approved by the NHS

• Subsidised onsite meals

• Access to our 24hr employee assistance programme

• Free onsite parking

• Reimbursed NHS Blue Light Card

• Work from Home Opportunities (in line with team needs)

Applicants are encouraged to inform us if any reasonable adjustments are needed to be made during any part of the recruitment process.

St Luke’s Hospice are equal opportunity employers and particularly welcome applications from groups who are currently under-represented in our staff.

Please note: We will not be able to employ you if you are not eligible to work in the UK. We will not be able to obtain a work permit on your behalf.

Alongside important administrative responsibilities, you'll build meaningful relationships, provide outstanding experience to out supporters and ensure every interaction leaves a lasting impression, helping them feel valued while making a real difference to hospice care in our community.

You'll be

• Building genuine, lasting relationships with donors and fundraisers, becoming a trusted and familiar face helping people feel connected to our hospices.
• Providing exceptional supporter experience by responding to enquiries with warmth, empathy and professionalism, ensuring every interaction is personal, meaningful and memorable.
• Managing donations and supporter information accurately, ensuring every gift is handled with care and every donor is thanked for their support.
• Supporting fundraising campaigns and events by connecting with supporters, encouraging their involvement and helping create experiences that inspire long-term support and make a real difference to local hospice care.

The Individual Giving Assistant is responsible for managing the operational and reporting elements of our individual giving activities which include: online donations, legacies, our Name a Seat scheme, one-off donations from audiences and on-site visitor donations.

Please download the attached Job Description for a full overview of this role's responsibilities.

The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.

The deadline for applications is 23:59 on the closing date for the job posting.

We endeavour to keep job adverts open for at least two weeks for prospective applicants to apply. However, if we receive a high volume of applications for a role, we reserve the right to close the vacancy early. Therefore, we encourage you to submit your application as early as possible to ensure consideration for shortlisting.

Please note, applications sent via Email or 3rd party agencies will not be considered.

Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.

• Do you want a role where you can see your impact in changing the lives of young people living through and beyond cancer?
• Are you proud of your ability to build effective relationships across wide and diverse groups of people, organisations and partners?
• Do you have the ability to enthuse, motivate and encourage others?
• Do you enjoy working in a small team, working towards clear goals and objectives?
• Are you ready to hit the ground running? Then this is the role for you!

The Ellen MacArthur Cancer Trust is recruiting a Community and Individual Fundraiser to be an integral part of the small and driven fundraising team. Inspiring and managing community groups, individual fundraisers, and individual donations.

As an enthusiastic fundraiser you will help diversify income and grow loyalty by building and nurturing relationships both with future supporters and existing donors. You will work to increase supporter engagement and develop recurring giving through our ‘Friends of the Trust’ programme. You will also play a proactive part in our wider fundraising activities, helping us be even more accessible to all young people who have a cancer diagnosis in the UK, and have the biggest positive impact possible on every one of them.

A great opportunity to join a close, ambitious and supportive team where you will have a truly meaningful impact and where you can experience first-hand the difference you are making to so many young lives.

The successful candidate will be passionate and skilled in building effective relationships, a competent and confident communicator and have a personable approach when working with a wide range of supporters. Experience in a fundraising role is desireable, but we are very willing to consider transferable skills with an interest and enthusiasm to learn too!

As well as being a fulfilling, fun place to work, we offer a range of incentives to our team. You will get: 

• 23 days basic annual leave a year (pro-rata) plus all English Bank Holidays (typically 8 days). After 3 years, you will get an extra day’s annual leave and an extra 2 days after 5 years.
• Hybrid working – our office-based team have the possibilty to work remotely on set days, depending on job role/responsibilities, with some flexibility in working hours, both in agreement with line manager.
• Company Pension Plan with employer contribution above the legal minimum requirement.
• Option to enrol in the Benenden Health Healthcare Plan and Health Cash Plan. This includes… 
• Private medical diagnostics, private medical treatment and surgery, physiotherapy, mental health counselling support, 24/7 GP and mental health helplines.
• Money towards health-related costs, including optical, dental, chiropody, physiotherapy,  in-patient treatment.
• Gym membership discounts and online fitness classes.
• Access to professional mental health supervision
• Reward Gateway – huge range of discounts on shopping, entertainment, holidays, and other experiences, plus wellbeing support.
• Vouchers for a free annual eye test at Specsavers. 
• Musto branded staff kit & supplier discounts.

ABOUT THE ROLE
Working with individuals, community groups and clubs you will build meaningful relationships and deliver excellent supporter experiences, increasing engagement and maximising fundraising income. You will be responsible for individidual gifts up to the value of £5,000 and integral to our fundraising strategy, you will play a key role in creating and developing new public fundraising initiatives from the ground up, helping to grow income and inspire support. 

Community & Individual fundraising

• Build and maintain strong relationships with fundraisers and supporters, providing excellent stewardship and support throughout their fundraising journey. 
• Identify and develop new fundraising opportunities, with a key focus on engaging our warm and proactive community of families and volunteers.
• Develop and grow our successful ‘Talks’ series, working with our nationwide volunteer speaker network to engage sailing clubs across the UK, raising awareness of our work and encouraging long-term support.
• Inspire and support individuals taking part in fundraising challenges and activities. Providing fundraising advice, motivation and practical support. 
• Champion and develop digital fundraising opportunities.
• Identify, propose and deliver new ideas and campaigns, maximising our engaged supporter base as well as new audiences.
• Be a passionate ambassador of Ellen MacArthur Cancer Trust at community fundraising events and talks to raise awareness of the charity.

Individual giving

• Provide excellent supporter care through written and verbal communication throughout the year as needed. 
• Maintaining accurate records of donations made directly and from third-party platforms and ensure all donors and fundraisers are thanked in an appropriate and timely manner.
• Identifying opportunities within our individual donors and engaged community to retain and grow loyalty.
• Manage and develop relationships with monthly donors, working to develop stewardship journeys that engage and encourage long-term commitment and growth from this income stream. Identify growth opportunities and potential to turn one-off donors into regular supporters.

Team responsibilities 

• Where needed, use your creativity to work with the Communication team to develop collateral related to community and individual fundraising. 
• Participate in regular meetings with wider team to inform and update on progress, ensuring other departments know and can celebrate funding successes.
• Support the wider Ellen MacArthur Cancer Trust teams across the year during busy periods, as required. 
• Comply with all Ellen MacArthur Cancer Trust policies and procedures and maintain the highest standards of data management and GDPR compliance.

For more info about Ellen MacArthur Cancer Trust and the role please see the Recruitment Pack

About Spear Hammersmith and Fulham

Spear is working in partnership with St Paul’s Hammersmith to deliver the Spear Programme in Hammersmith and Fulham!

At St Paul’s Hammersmith, their vision is to see the church alive, encountering God and awakening cities. Following the call of Jesus to love their neighbour, they want to serve the needs of their local community, creating connection and developing places of safety, strength, and belonging.

The Spear Programme is delivered in Spear Hammersmith and Fulham which offers young people professionally recognised coaching, for free, to support them into sustainable work or education. They leave Spear equipped to thrive in work and life. 

Key Information:

• Salary: from £29,000
• Full-time, Maternity Cover - Monday to Friday
• 25 days annual leave (including Christmas gift days) plus bank holidays
• Closing date: Monday 17th August (we interview on a rolling basis and may close the role early if we find the right candidate)

For more information please read through our Job Specification and Work with us pack.

If you require any reasonable adjustments as part of the recruitment process, please let us know.

Person Specification

• An active Christian, dedicated to representing the values and ethos of Spear and St Paul's Hammersmith
• You have demonstrable experience as a coach, or a background in youth work or teaching, and are keen to develop these skills further.
• You have a heart for young people and releasing their potential, no matter what challenging circumstances they are facing.
• Effective interpersonal skills and high emotional intelligence with a sense of humour and fun.
• You are great at building relationships, with solid communication skills.
• Good administrative and organisational skills, working well under pressure with the ability to prioritise workload.

The External Relations (ER) department is a key team at the International Rescue Committee, responsible for how the world perceives and interacts with this indispensable organization. Its goal is to increase public understanding of the organization and raise the essential funds to improve outcomes for our clients, while growing and protecting our global brand. The hardworking people that make up this department are committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve.

The Purpose of the Role 
IRC is seeking a fundraising operations professional with experience establishing comprehensive donation processes and ability mapping business requirements with technology set up. This role will help support stakeholder goals and strategy and engage with the CRM team who manages the technical backbone of gift processing. The successful candidate will have proven ability in both monitoring and improving the quality of donor and payment data across multiple platforms. The Fundraising Operations Analyst will serve as a central role to the Global Donations Operations team seeking efficiencies and helping the team focus on strategic projects.

Key Working Relationships

• Position Reports to: Director of Fundraising Operations

• Position directly supervises: N/A

• Other key internal and/or external contacts: 

• Key Internal Contacts: Colleagues in IRC global fundraising departments; colleagues working in the areas of digital technology

• Key External Contacts: Fundraising platform and payment gateway vendors

KEY ACCOUNTABILITIES

• Guide discovery activities for gift processing projects and new donation system set ups 

• Maintain comprehensive business knowledge pertaining to the gift processing performed through the payment platforms and gateways used across the IRC’s global markets and keep up to date documentation

• Serve as an escalation point for GDO team to help with troubleshooting data inconsistencies produced through data entry, integrations and payment transfers 

• Identifying and helping resolve the root cause of inaccurate data and recommending improvements to processes and adjusting workflows as needed

• Provide support to data quality projects and required updates to business processes

• Build out project management system for global GDO team and lead on project coordination as needed

• Create and maintain Salesforce reports for monitoring of data accuracy, consistency and completeness so data issues can be discovered and shared with technical team for further investigation

• Developing data quality best practice guidelines to facilitate consistent methodologies across markets and providing user training to support best practice being followed

PERSON SPECIFICATION 

Skills, Knowledge and Qualifications:

• Bachelor’s degree or equivalent, preferably with a financial, technical, or other relevant degree**

• Broad knowledge of fundraising databases, data integrity, payment gateway systems and processing workflows**

• Demonstrated experience with Salesforce and building reporting frameworks and dashboards

• Strong project coordination and stakeholder management skills**

• Advanced technical skills including proficiency with Excel and MS Office tools; SQL database experience a plus

• Strong analytical and problem-solving skills, with an ability to devise creative solutions to complex issues**

• Organized, highly detail-oriented, and able to work in a fast-paced environment

• Demonstrated ability to collaborate and create relationships with different teams

• Excellent written and oral communication and presentation skills

Experience:

• Strong experience in non-profit fundraising, development operations, advancement services, or related field​​

Supporter Care Assistant

Fixed Term Contract | 3 days per week

Are you highly organised, people-focused and confident providing excellent customer service? Do you enjoy helping people feel welcomed, supported and connected?

Scripture Union is looking for a Supporter Care Assistant to join our Mobilisation Team on a fixed term basis. This role plays an important part in helping us care well for our supporters, customers and wider community, ensuring they receive a positive, efficient and engaging experience whenever they connect with us.

About the role

As Supporter Care Assistant, you will act as one of the first points of contact for enquiries and help support the smooth running of our supporter and customer care processes.

You will be involved in:

• Responding to enquiries by phone, email, website and post
• Processing orders, subscriptions, donations and Direct Debits
• Supporting fundraising activity and mobilisation campaigns
• Maintaining accurate records on our CRM system
• Working closely with colleagues and external partners to fulfil orders and communications
• Encouraging engagement with Scripture Union’s ministry and wider work

About you

We are looking for someone who enjoys working with people and takes pride in providing excellent service. You may already have experience in a customer-facing, administrative or supporter care role, or you may be looking to develop your skills further in this area.

You will be someone who:

• Communicates warmly and professionally
• Is organised and able to manage a varied workload
• Has good attention to detail
• Is confident using systems and handling data accurately
• Can work to deadlines and follow processes carefully
• Is supportive of Scripture Union’s mission and values

Invest in our mission, as we invest in you:

Our Benefits:

• 23 days holiday (pro rata) + bank holidays + 5 volunteering days 

• Up to 12% pension contribution 

• Life insurance 

• Free Bible Reading Guides 

• Enhanced family leave 

• Asupportive, faith-filled environment where your work has eternal impact 

Occupational Requirement

Scripture Union is a Christian charity committed to sharing the good news of Jesus with children and young people. Therefore, this role carries an occupational requirement for the successful applicant to be a practising Christian, in accordance with the Equality Act 2010. The successful candidate will be expected to actively support and work in accordance with Scripture Union's Christian ethos, mission and values.

Safeguarding

Scripture Union is committed to safeguarding and promoting the welfare of children, young people and adults at risk. The successful candidate will be required to undergo a satisfactory Basic Disclosure and Barring Service (DBS) check as part of our safer recruitment process.

An opportunity to join a dynamic and successful fundraising team within a major national prison reform charity. 

We work to create a just, humane & effective prison system; and we do this through influencing decision-makers, opinion formers and the public to:

• Reduce the use of prison.
• Improve conditions for prisoners.
• Promote equality and human rights in the criminal justice system.

This role is the operational and data backbone of the Development/Fundraising team at the Prison Reform Trust. The post-holder will own the fundraising CRM (Beacon) and the accuracy of the income records that flow through it, will keep our donor administration and stewardship running smoothly, and will ensure that day-to-day contact with supporters is handled promptly and well. Working closely with the Head of Development, the postholder helps identify opportunities to deepen donor relationships, and supports the events and research activity upon which PRT’s fundraising relies.

The Supporter Care Manager manages and leads the Supporter Services function to provide an exceptional service to our supporters, from initial contact through the whole of their supporter journey, including thanking, welcome and upgrade calls to exemplary complaint handling. The Supporter Care Manager ensures the day-to-day operations of the Supporter Care team are completed within agreed timeframes and to the highest of standards. This role continually reviews and challenges the function’s processes to identify improvements and efficiencies in order to continually improve our supporter offer and ultimately increase fundraising income and donor retention. 

Key Responsibilities

Communication and networking 

• Deliver an exceptional service to our supporters from initial contact through to thanking, responding to enquiries in a timely and effective way. 
• Develop and maintain excellent internal relationships to represent the Fundraising department effectively and credibly in person, and in all correspondence with supporters. 
• Manage the relationship with our external suppliers who manage the fulfilment of appeal-led gifts and Direct Debits. 
• Ensure our suppliers are meeting Service Level Agreements (SLAs) and be prepared to hold them to account for any discrepancies or failings to meet SLAs. 
• Build good professional relationships with key stakeholders across the Foundation. 
• Communicate technical and financial information clearly to colleagues and external stakeholders and investigate non-routine queries.
• Work with Fundraising teams to ensure all fundraising activity is briefed into Supporter Care to enable delivery. 
• Maintain sector knowledge, keeping up to date with developments in best practice. 

Team management  

• Line management responsibility of the Supporter Care Coordinator. 
• Maintain a high-performing operational function, managing the Supporter Care functions workload to answer all supporter enquiries through post, email and phone within agreed SLAs and to the highest possible standard. 
• Ensure the Supporter Care Coordinator is fully trained, provided with the information they require and offered development opportunities in the way of training and networking where possible and relevant. 
• Continually review and evaluate the remit of the function to identify any efficiencies that could be made. 
• Develop a culture to enable and empower the Supporter Services function to proactively identify opportunities to increase supporter value and improve our ways of working. 
• Support the Supporter Care Coordinator in the development of new guidelines, processes and procedures.  

Decision making, planning and problem solving 

• Act as an ‘early warning system’ to spot potential trends and enable the organisation to mitigate these risks and/or respond quickly to opportunities where required. 
• Use good judgement to prioritise requests based on criticality of tasks and relative importance of the supporter’s request, and escalate where required. 
• Use experience, initiative and judgement to solve predictable problems using initiative and creative vision to come up with solutions. 
• Run regular diagnostic reports from the database to ensure information is being accurately recorded and any errors picked up at the earliest opportunity. 
• Be prepared to change working practices in time for new fundraising regulations and communicate this to the team. 

Service delivery 

• Set team KPIs and manage team performance against them. This will include monitoring the performance of our external suppliers. 
• Maintain the CRM, creating and updating donor records to provide an accurate record of communications and contact. 
• Ensure all thanking is completed within agreed SLAs, providing personalised responses as required and develop response templates for the Gift Processing team for automated thanking. 
• Working with the Head of Individual & Legacy Giving to develop and lead a comprehensive programme of internally delivered welcome calls, telephone upgrades and conversion calls to our supporters. 
• Manage complex and non-routine requests from supporters and colleagues. 
• Regularly review and explore new systems and ways of working, seeking to continuously improve delivery. 

Analysis and research 

• Report back on complaints and incidents to both internal and external stakeholders, with details of the resolutions and plans to mitigate against this in the future.
• Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role.

Skills, Knowledge and Expertise

Skills, abilities, and attributes:

• Excellent project management skills. 
• Able to set objectives, measure performance and achieve ambitious KPIs. 
• Excellent interpersonal skills, able to build rapport and establish credibility quickly, tailoring style to a broad range of individuals at all levels. 
• Ability to gather, analyse and report on key metrics. 
• Excellent communication skills both written and verbal. 
• Able to be diplomatic and sensitive on the telephone (including dealing with angry or emotional callers at times). 
• Ability to work systematically and accurately under pressure. 
• Conveys enthusiasm and positive attitude, and able to inspire others. 
• Passionate about the fundraising causes supported by Fundraising. 
• Able to work on own initiative, make decisions independently, and think creatively and laterally. 
• Excellent team player willing to be flexible to support colleagues in a busy environment. 

Knowledge, experience, and qualifications: 

• Previous customer service experience. 
• Experience of Raiser’s Edge, or a relationship database. 
• Experience of managing and motivating the Supporter Care function. 
• Knowledge of fundraising operations.

Benefits

• Contributory Pension
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

Senior Corporate Partnerships Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Acorns Children's Hospice is looking for a Senior Corporate Partnerships Manager to lead the charity’s corporate account management strategy, driving the delivery of income growth from key accounts and delivering exceptional supporter experiences.

About the Role

At Acorns Children’s Hospice we offer specialist palliative care and support for children and their families across the West Midlands. We are there wherever and whenever they need us, in the hospice, community and at home. As the UK’s largest children’s hospice charity, in terms of both numbers of children and families supported, and annual expenditure on our care work- we need to raise more than £14 million each year to run and support our care services.

As Senior Corporate Partnerships Manager, you will:

• Line manage and develop two Corporate Partnerships Managers, setting clear objectives, driving performance, and maximising partnership income and engagement
• Manage a portfolio of key corporate accounts, identifying opportunities to grow income, deepen engagement, and strengthen long-term relationships
• Act as the lead account manager for our partnership with Aston Villa Football Club, ensuring contractual commitments are delivered, opportunities for growth are maximised, and supporter engagement is enhanced
• Develop compelling partnership proposals, presentations, and pitches that clearly communicate the charity's impact and value proposition
• Identify, map, and cultivate relationships with senior decision-makers and key stakeholders to secure and grow strategic partnerships
• Deliver an exceptional donor experience and stewardship journey that is tailored to each partner

About You

• Experience in corporate fundraising or account management within a charity or commercial setting

• Experience and evidence of first-class relationship management techniques and donor stewardship.

• Proven track record of securing significant gifts at six figures and above from corporate partners.

• Strong negotiation and influencing skills, with experience engaging senior stakeholders.

• Commercial awareness and confidence with budgets, forecasting and ROI analysis.

What We Offer 

• £47,277 per annum, plus car allowance of £3,192
• 37.5 hours per week
• Hybrid role - based in nearest Acorns hospice (Walsall, Worcester or Birmingham), travel across the region and home working 
• Employee discounts from leading retailers – including the Blue Light Card
• Discounts on refurbished tech
• Health cash plan
• Gym membership and equipment discount scheme
• Bike2Work scheme - save up to 42% on bikes and equipment
• Wellbeing, legal and financial support
• Career development through our Acorns Academy offering leadership, coaching, fundraising, clinical training and more.   
• Generous contribution to group personal pension plan (7.5%) or continuation of current NHS pension scheme
• NHS pension scheme life assurance or Acorns group life assurance scheme
• Annual leave entitlement increases with length of service 

Interviews are scheduled to be held week commencing 31 August

We encourage early applications, as this vacancy may close ahead of the advertised closing date if we receive a high volume of interest

You need to be eligible to work in the UK to be considered for this role. We are committed to safeguarding children and vulnerable adults and therefore any successful candidate will be asked to provide two satisfactory references.

As a UNICEF Gold Rights Respecting organisation, we are committed to ensuring that the United Nations Convention for the Rights of the Child is embedded into both culture and practice within the organisation. As an employee you will be a Duty Bearer for Children’s Rights and support all children to be Rights Holders.

Find out about our culture, career development, benefits and more here: Why Work for Acorns?