Giving services customer support jobs

First Give

First Give is a national charity that partners with secondary schools to inspire and equip young people with the knowledge, confidence, and skills to drive change. Through our structured programmes, students explore social issues, connect with charities, and take tangible steps to improve their community.

Empowering and equipping young people to meaningfully contribute to their community is a first step to addressing many of the challenges we face at this time of social disconnection and division. Our vision is of a more generous society where everyone is willing and able to give their time, money and skills to the causes they care about.

Trusts and Foundations Manager

We are seeking a dynamic, strategic and relationship-driven Trusts and Foundations Manager to lead on growing and stewarding First Give’s portfolio of high-value funders. This role will focus on securing income from Trusts and Foundations from first engagement to account management, delivery and reporting. 

First Give is a small charity, with a growing fundraising team and big ambitions. You will therefore be someone who thrives in a start-up environment, willing to try new things. We are looking for an exceptional writer, someone who can translate the impact of our work into proposals that inspire and motivate the reader to give.

You will play a pivotal role in shaping First Give’s income growth, working closely with our Head of Philanthropy and Partnerships and the Director to manage relationships with existing donors, and leading on the development of high value bids to expand our work. This role will also support key engagement activities, including hosting donors at student-led Final events and facilitating employee volunteering at schools.

This is an exciting opportunity for a confident communicator and grant fundraiser with experience managing and deepening relationships with high value trusts and foundations gifts – someone who thrives on storytelling and social impact. We currently have a strong pipeline of trusts and foundations and are looking for someone eager to write applications and secure funding.

Contract: Full-time, 35 hours per week; core hours - 10am till 4pm

Location: We have office space at the Pears Hub in West Hampstead, where some people come in one or two times a week, we're very flexible. 

Application process:

- Application form

- Task and interview (interviews will be conducted on MS Teams)

Please also fill out this equality & diversity monitoring form (this will not be linked to your application).

1. Application closes: 20th July 9am

2. Interviews: 23rd and 24th July

3. Start date: 1st September

The students we work with come from a diverse range of backgrounds, and so do we. We want to ensure that we are recruiting, retaining and promoting a diverse mix of colleagues. We want to foster a diverse and inclusive culture, to empower our teams to achieve our vision drawing on the broadest possible range of experiences. We therefore particularly encourage applications from candidates from minoritised groups currently underrepresented on our executive team, particularly black and minority ethnic and disabled candidates.

Please get in touch with Carmen O’Loughlin if you would like to request reasonable adjustments to the recruitment process or have any queries about the role.

In this role you will get to work as part of our growing Opportunities team to invite people into the community of generous Christian givers in the UK and serve UK Churches with support services and giving needs. You will attend events, grow networks and spot new opportunities to advance our vision, mission and necessary. Where needed you will speak on behalf of Stewardship and deliver content with excellence. You will get to support the growth of Stewardship over the coming years as we identify new clients to join the ecosystem that enables Kingdom ministry to thrive all over the UK and around the world.

Occupational Requirement (OR)

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

· Undergoing a course of teaching or training in personal financial stewardship and giving/generosity or experiencing the benefits from personal discipleship in this area.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

Individual Giving Legacy Fundraiser 

£31,906 pa (FTE)

Use your creativity, drive and relationship-building skills to grow income that helps Bluebell Wood be there for every baby, child and young person who needs us.

Join us as our Individual Giving & Legacy Fundraiser and be part of a team that is building something special -growing sustainable income, striving for excellence, and delivering results that make a real difference.

This is a role for someone who wants to take ownership, see results, and be part of a team working together to achieve more — more support, more reach, more impact.

We’re ambitious, collaborative and always looking for better ways to connect with supporters. We test, learn, improve and deliver because the income we generate is what enables us to provide vital care.

Your work will help drive the income that ensures every family can access the care they need, when and where they need it.

About us:
At Bluebell Wood, our vision is for every baby, child and young person with a life-limiting condition to access specialist palliative care, wherever and whenever they need it. Every role here plays a part in making that happen.
Our support is wide-ranging and tailored to every family. From symptom management and short breaks to counselling, sibling support, music therapy, home visits and end-of-life care, we provide expert care when and where it matters most.
We support families across South Yorkshire, North Nottinghamshire, North Derbyshire and parts of North Lincolnshire. To keep our doors open, we need to raise £6.7m every year — with only around 17% of our income coming from government sources. That’s why this role matters.

The role:
In this role, you’ll lead the development of individual giving and legacy income — attracting new supporters, deepening relationships, building strong pipelines and creating journeys that grow long-term value and loyalty.
Using data, insight and creativity, you’ll shape and deliver campaigns, strengthen regular giving and build awareness of legacy giving in ways that feel personal, relevant and impactful - driving the income that ensures more children and families can access the care they need.

What you’ll do

Strategic Planning

• Develop and implement a growth strategy for Regular Giving, including acquisition, retention, upgrade pathways, and mid-level donor development.
• Lead on the development and effective delivery of legacy messaging across channels, ensuring consistent and inspiring communication that builds awareness and drives pledges.
• Support strategic planning for Trusts & Grants, In Memory Giving, and Legacy awareness, ensuring alignment with overall fundraising goals.

Campaign & Product Delivery

• Lead the creation and delivery of Regular Giving and mid-level donor products, campaigns, and donor journeys.
• Develop and promote legacy giving initiatives, including Make a Will Month, seasonal appeals, and messaging that builds a pipeline of legacy pledges and gifts.
• Work with external suppliers (e.g. creative agencies, mailing houses) and internal teams to deliver high-quality assets and campaigns.

Collaboration & Support

• Work closely with Marketing, Supporter Engagement, Commercial Insights and Finance teams to ensure integrated delivery and maximise supporter value and retention.
• Support fundraising events and initiatives as needed.
• Respond to supporter enquiries via mail, email, and phone, providing excellent customer service.
• Work positively and proactively with our volunteer supporters.
• Manage relationships with external consultants for Trusts & Grants and Legacy fundraising, oversee canvassing agents and ensuring all activity aligns with the hospice’s fundraising strategy and values.

What you’ll bring

• Experience in individual giving, legacy fundraising, donor development or a similar supporter-focused fundraising role.
• A creative approach to campaigns, communications and supporter journeys.
• Confidence using insight, data and performance measures to improve results and grow income.
• Strong relationship-building skills and a positive, proactive approach to supporter engagement.
• Experience of working with agencies, suppliers or external partners to deliver high-quality activity.
• A values-led mindset, with the initiative to take ownership, work collaboratively and make things happen.

Why join Bluebell Wood?

• Your work will directly help children and families access expert care and support.
• You’ll have the freedom to bring ideas to life in a creative, collaborative and purpose-driven team.
• You’ll be part of a values-led organisation where individuality is welcomed and development is encouraged.

What we offer:

• In return, we can offer you a fantastic working environment and the following benefits:
• 33 days’ holiday entitlement, including bank holidays, with the option to buy and sell leave
• Employee assistance programme - including mental health care and out of hours GP access
• A commitment to your professional development
• Matched pension scheme of 5% of salary
• Bluebell Wood enhanced maternity and paternity pay (unrelated to NHS conditions)
• Enhanced night shift pay.
• Free parking on main site
• Subsidised lunch
• Free tea and coffee
• Cycle to work scheme
• Eligible for NHS Blue Light Card
• Access to rewards portal
• If you’re ready to use your skills to make a lasting difference for children and families, we’d love to hear from you.

Acorns Children’s Hospice provides specialist care and support for babies, children and young people who are life limited or life threatened. Supporting over 750 children and nearly 1,000 families annually, Acorns is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.

Individual Giving is a key pillar of Acorns’ fundraising strategy, delivering sustainable income through supporter retention, stewardship and meaningful donor engagement. Following a recent team restructure and significant investment in the function, Acorns is now looking for an Individual Giving Manager to help shape and grow its retention programme.

Reporting to the Senior Individual Giving Manager, you will manage the delivery of warm fundraising campaigns across a range of channels, including appeals, newsletters, telemarketing, email and regular giving. Contributing to a team income target of c.£1.5m, you will focus on retaining and developing supporters, using data and insight to maximise performance and supporter lifetime value.

This is an exciting opportunity for a driven fundraiser who enjoys testing new ideas, using data to inform decisions and taking ownership of campaign delivery. With strong support from senior leadership and the freedom to put your own stamp on the role, you will play a key role in the future growth of Individual Giving at Acorns.

Hybrid, 2 days per week at preferred location (Birmingham, Worcester or Walsall).

As Individual Giving Manager, you will:

• Deliver multi-channel retention campaigns including appeals, newsletters, telemarketing, email and regular giving activity
• Support a team income target of c.£1.5m by maximising supporter retention and increasing lifetime value
• Develop and grow the mid-value programme for donors giving between £200 and £5,000 annually
• Create tailored supporter journeys, stewardship plans and small-scale events that bring supporters closer to Acorns’ work
• Develop engaging fundraising concepts and write compelling copy across print and digital channels
• Work closely with colleagues across Data, Marcomms and Fundraising to deliver excellent supporter experiences
• Identify opportunities to test new approaches, challenge existing activity and drive continuous improvement

Essential skills and experience: 

• Campaign delivery experience within individual giving, direct marketing or supporter engagement
• Experience using data and insight to improve campaign performance and supporter retention
• Copywriting skills and the confidence to develop fundraising concepts
• Experience managing budgets, forecasts and campaign reporting
• A curious, analytical and test-and-learn mindset
• A proactive, solutions-focused approach and the confidence to work independently
• Experience working across a range of fundraising or marketing channels

Desirable, but not essential:

• Experience working across more than one organisation
• Experience delivering supporter retention programmes
• Confidence working independently and taking ownership of campaign delivery

This role could suit an experienced Individual Giving Officer looking to take the next step in their career. As the team grows line management opportunities may become available.

Benefits include:

• 27 days annual leave plus bank holidays
• 5 days holiday buyback scheme
• 5% employer pension contribution
• Life assurance scheme (2 x annual salary)
• Retail discounts (including the Blue Light card)
• Cycle to work scheme
• Discounted gym membership
• Access to expert financial health and wellbeing support

This is a pivotal leadership role at the heart of Stewardship’s customer operations. You will lead a dedicated team responsible for delivering operational excellence across our primary platforms, ensuring that the systems, processes and controls supporting our services are effective, scalable and aligned with our mission.

This dynamic and strategic role offers a unique opportunity for an enthusiastic leader who is passionate about serving our organisation’s Christian mission. As the leader in this role, you will have proven ability to drive operational efficiency and implement best practice. You will prize quality and attention to detail, and innovation, focusing on growing the Kingdom of God through operational efficiency and excellence.

Occupational Requirement (OR)

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

Join Isabel Hospice as our Individual Giving Retention Officer and help ensure our donors feel valued, connected and inspired to continue supporting compassionate hospice care across eastern Hertfordshire.

About the role

As Individual Giving Retention Officer, you’ll play an important role in helping Isabel Hospice grow sustainable income by strengthening the relationships we have with our individual supporters.

Working closely with the Individual Giving Manager, you’ll support the delivery of engaging supporter journeys across post, email, phone and in-person communications. You’ll help ensure donors receive timely, meaningful thank yous, impact updates and stewardship that show just how much their support matters.

This is a part-time role with a clear focus on activity that makes the greatest difference to supporter retention, repeat giving and long-term engagement. From helping to re-engage donors, to supporting regular giving growth and using insight to improve communications, your work will help local people feel closer to the care they make possible.

You’ll also use CRM data to segment audiences, track supporter behaviour and help develop communications that are personal, relevant and effective. The attached job description highlights the role’s focus on supporter stewardship, regular giving, data insight, cross-team working and excellent supporter experience.

About you

You’ll be organised, proactive and confident communicating with supporters in a warm, professional and empathetic way. You’ll enjoy building positive relationships and using insight to improve how people experience and engage with a charity they care about.

You’ll also have:

• Experience in fundraising, marketing, customer engagement or a relationship-based role
• Strong written and verbal communication skills, with the ability to engage and inspire supporters
• The ability to analyse data and use insight to improve performance
• Good organisational skills and the ability to manage multiple priorities
• Confidence speaking with supporters in person and on the phone
• A motivated, proactive and results-focused approach

It would also be helpful if you have experience in individual giving, supporter journeys or donor retention, as well as experience using a CRM system such as Raiser’s Edge. An understanding of fundraising principles, donor behaviour, UK fundraising regulations and GDPR would also be beneficial.

What we offer

• A supportive, values-led team environment
• The chance to make a real difference to local families
• Ongoing professional development and training
• The opportunity to help supporters feel closer to the impact of their kindness
• The satisfaction of knowing your work helps provide compassionate end-of-life care across eastern Hertfordshire

Benefits

• 27 days holiday plus bank holidays (pro rata)
• Pension and life assurance schemes
• Employee Assistance Programme for health and wellbeing support
• Cycle to work scheme
• Health Service Discounts
• Refer a friend bonus

If you’re ready to use your communication skills, creativity and supporter care experience to help build lasting relationships with donors, we’d love to hear from you.

We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment.

Successful applicants will be required to undertake a DBS check.

For details of our inclusion statement, please see our website.

The Talent Set are proud to be partnering with Addenbrooke’s Charitable Trust (ACT) in their search for their Individual Giving Lead- Acquisition. This role will be pivotal in driving ACT’s supporter acquisition programme.

ACT exists to make their outstanding hospitals even better. They raise vital funds to support Addenbrooke’s and the Rosie hospitals — connecting generous people with projects that go beyond the boundaries of NHS funding and help deliver the very best in patient care, clinical outcomes and research.

ACT is entering a defining chapter: alongside supporting their existing hospitals, they are helping to bring to life two once-in-a-generation pioneering new hospitals: the Cambridge Cancer Research Hospital and the Cambridge Children’s Hospital. Together, these hospitals will transform healthcare locally, nationally and globally, placing Cambridge at the heart of medical innovation.

The role:
As the Individual Giving Lead (Acquisition), you will lead , with the support of the Head of Individual Giving, development and delivery of multi-channel campaign, spanning digital, face-to-face, and direct mail, ensuring they attract high-quality new supporters efficiently and at scale.
Bringing a data-driven mindset, you will analyse performance, identify insights, and make evidence-based recommendations to optimise campaigns. You will also collaborate closely with colleagues to shape an exceptional, personalised welcome journey that builds long-term loyalty from the very first touchpoint.

Key Responsibilities:

• Act as the ‘subject matter expert’ for supporter acquisition, contributing to the wider Individual Giving Strategy and devising an annual acquisition plan.
• Plan, test, and deliver multi-channel acquisition campaigns to drive donor and income growth. Deliver past patient mailings to engage hospital patients as supporters.
• Design and execute a best-in-class, personalised welcome experience for new supporters to maximise lifetime value and long-term loyalty.
• Monitor performance against KPIs, tracking cost per acquisition (CPA) and lifetime value (LTV) to ensure effective use of budget.
• Stay ahead of external industry trends while ensuring all activities are compliant with the Code of Fundraising Practice and relevant legal policies.

Experience needed:

• Experience of acquisition within an individual giving or a digital marketing team.
• Proven track record of recruiting new supporters (or customers) through a variety of marketing channels.
• Experience monitoring, evaluating, and reporting on relevant KPIs.
• Strong numeracy skills for budget management and monitoring project spend.
• Excellent written and verbal communication skills, with sharp attention to detail.
• Strong organisational skills with the ability to manage competing priorities.
• Empathy, passion, and enthusiasm for the life-changing work of ACT.

Desirable:

• Experience utilising Donorfy or a similar CRM system.

Why Join ACT?
Salary £35,000
2 days a week in the office
They look after their team with a fantastic range of benefits, including:

• 25 days of annual leave + Bank Holidays plus your Birthday off!
• Pension Scheme & Group Life Assurance (4x salary)
• Health Cash Plan & Employee Assistance Programmes
• Enhanced Maternity and Paternity Pay
• On-site Leisure Centre access & Cycle to Work Scheme
• Staff Discount Schemes & annual eye tests

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

We are excited to be collaborating with St. Lukes Hospice (Basildon & District), to support them with finding an Individual Giving Manager to manage the implementation of the individual giving strategy and develop the existing programme of activities and products.

This is a hybrid role based at the peaceful countryside Thurrock Hospice site in Essex, with 3 days a week in the office.

The Charity
A passionate and collaborative hospice, dedicated to working in partnership with the community and committed to providing high quality, safe and supportive specialist palliative care services.

You would be joining an inclusive and supportive team with access to employee benefits that include
- Time off to do as you please - we offer 30 days holiday plus bank holidays.
- Discounts at local fitness clubs, access topractical and emotional support.
- A pension scheme set up for you with Scottish Widows.
- The opportunity to develop in your career with different options depending on what suits your role best.
- Flexible working.

The Role
Develop annual delivery plans and lead delivery of individual giving fundraising products to achieve budget net income, working across products including on and offline cash appeals; supporter newsletters; regular giving; gifts in celebration; and incentivised giving.

Project manage all elements required to deliver planned activities, including producing plans, budgets and briefs; liaising with internal teams and external suppliers/agencies; writing and reviewing copy; and proofing artwork.

Plan and deliver the Hospices flagship in memory appeal, Light up a Life, including a cash appeal, local remembrance services, public dedication list instalments and a community radio show.

Monitor and evaluate income and expenditure, taking corrective action when necessary to reach targets.

The Candidate
Experience of individual giving / direct marketing within the not-for-profit sector, or comparable experience within the commercial sector.

Experience of using a variety of on- and offline channels to deliver successful marketing campaigns to acquire and develop donors / customers, including direct mail, email and social channels.

Experience of managing income and expenditure budgets, including reforecasting, and setting and monitoring performance against KPIs.

Experience of audience segmentation and use of data analysis to inform marketing / fundraising activity.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Shaftesbury is a national disability charity that supports more than 4,000 children, young people and adults with a disability every year to live a life that truly adds up for them. That is at the heart of everything they do.

Their vision ‘all together better for disability’, is about working alongside the people they support so they can participate, contribute and be valued for who they are.

Their work is spearheaded by 1,500+ dedicated staff and volunteers who deliver a wide range of disability care, special education and rehabilitation services across England, Wales and Northern Ireland, around the clock. 

To achieve their vision, they are looking for an Individual Giving Manager with a focus on acquisition to work alongside the Head of Individual Giving across regular gifts, appeals, lottery, raffle and other new products.

The Individual Giving Manager drives the recruitment of new supporters and supports the stewardship of warm audience, generating sustainable income for Shaftesbury. The proportion of acquisition focus v retention focus is likely around 70/30. 

This role focuses on maximising long-term value through innovative and impactful multichannel campaigns including reactivating lapsed supporters, optimising supporter conversion and delivering engaging onboarding experiences. The Individual Giving Manager will work on growing regular giving, cash and gaming pipelines and manage exciting projects which could include digital, DRTV, face-to- face, telemarketing, direct mail and radio. The role will provide assistance to the Head of Individual Giving with all retention activity, including cash appeals and newsletters. 

Shaftesbury is happy to consider fundraisers or officer level candidates looking to step up into their first manager level role. At present this role doesn’t line manage, so management experience is not necessary. The successful candidate will be able to demonstrate an enthusiasm for fundraising, supporter journeys and creative thinking and may have experience within a UK based charity in either IG and legacies, community fundraising, corporate or philanthropy.

This role is hybrid, with 4 days per month on average at either the Gateshead office or London office. The one role is being advertised twice to ensure candidates from both geographic locations see the role within their search remit and feel able to apply. 

Application notes 

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.

To progress your application, please contact THINK Recruitment using the information in the Candidate Pack to organise an informal screening call. Please note, we cannot progress candidates through to longlist without speaking with them, so please ensure you leave enough time to organise a screening call before the role closes. 

If you need assistance with downloading the pack, please send an email to THINK and our team will support you.

Closing date for applications: Midnight Sunday 12th July 

Stage 1 interviews are likely to be held on Tuesday 21st July and Stage 2 on Tuesday 28th or Friday 31st July.

Shaftesbury is a national disability charity that supports more than 4,000 children, young people and adults with a disability every year to live a life that truly adds up for them. That is at the heart of everything they do.

Their vision ‘all together better for disability’, is about working alongside the people they support so they can participate, contribute and be valued for who they are.

Their work is spearheaded by 1,500+ dedicated staff and volunteers who deliver a wide range of disability care, special education and rehabilitation services across England, Wales and Northern Ireland, around the clock. 

To achieve their vision, they are looking for an Individual Giving Manager with a focus on acquisition to work alongside the Head of Individual Giving across regular gifts, appeals, lottery, raffle and other new products.

The Individual Giving Manager drives the recruitment of new supporters and supports the stewardship of warm audience, generating sustainable income for Shaftesbury. The proportion of acquisition focus v retention focus is likely around 70/30. 

This role focuses on maximising long-term value through innovative and impactful multichannel campaigns including reactivating lapsed supporters, optimising supporter conversion and delivering engaging onboarding experiences. The Individual Giving Manager will work on growing regular giving, cash and gaming pipelines and manage exciting projects which could include digital, DRTV, face-to- face, telemarketing, direct mail and radio. The role will provide assistance to the Head of Individual Giving with all retention activity, including cash appeals and newsletters. 

Shaftesbury is happy to consider fundraisers or officer level candidates looking to step up into their first manager level role. At present this role doesn’t line manage, so management experience is not necessary. The successful candidate will be able to demonstrate an enthusiasm for fundraising, supporter journeys and creative thinking and may have experience within a UK based charity in either IG and legacies, community fundraising, corporate or philanthropy.

This role is hybrid, with 4 days per month on average at either the Gateshead office or London office. The one role is being advertised twice to ensure candidates from both geographic locations see the role within their search remit and feel able to apply. 

Application notes 

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.

To progress your application, please contact THINK Recruitment using the information in the Candidate Pack to organise an informal screening call. Please note, we cannot progress candidates through to longlist without speaking with them, so please ensure you leave enough time to organise a screening call before the role closes. 

If you need assistance with downloading the pack, please send an email to THINK and our team will support you.

Closing date for applications: Midnight Sunday 12th July 

Stage 1 interviews are likely to be held on Tuesday 21st July and Stage 2 on Tuesday 28th or Friday 31st July.

Hybrid / High Wycombe HP13 (minimum of one day per week on site)

£38,000 - £42,000 FTE + £312 working-from-home allowance

We’re looking for a talented Individual Giving Manager to join the Fundraising & Communications Cluster at Embrace.

The Fundraising & Communications Cluster comprises expertise in fundraising, marketing, communication, trading (web shop), supporter engagement and retention. Working collaboratively, we serve our supporters by providing authentic and engaging communications inspiring active social witness, engagement and giving to charity. 

The Fundraising & Communications Cluster strengthens Embrace’s communication, education, and fundraising efforts to drive growth, so that more people engage with our content, more donors are attracted to support, and the UK church is more deeply engaged with the cause - enabling us to fund more work in the region and generate a deeper understanding of Christian service in the Middle East.

As Individual Giving Manager, you’ll help us grow sustainable income by keeping individual supporters inspired, informed and engaged - so they give again, stay longer, and deepen their support.

You will deliver an excellent supporter journey experience, project managing engaging and compelling direct and digital individual giving activity (including – but not limited to – appeals, regular giving conversion & upgrade, lapsed reactivation) and incorporating legacies marketing, raising more than £1m voluntary income each year.

What success looks like:

• Higher Life-Time Value (LTV): more second gifts, upgrades and cross channel giving; stronger legacy pipeline.
• Lower churn: reduced lapse rates for cash and regular givers.
• Better donor experience: faster thank yous, clearer impact reporting, higher satisfaction with fewer complaints/optouts.
• Sustainable mix: growth in regular giving and mid-value segments; predictable, repeatable income.

Key Responsibilities:

Supporter Experience & Journeys

• Map and continually improve journeys: welcome → second gift; regular giving nurture/upgrade; mid-value; legacy prospecting; lapsed reactivation; complaint recovery.
• Set cadence and channel mix (email, mail, phone, SMS, social, events, digital) for consistent, donor‑first communications in appropriate channels and accessible formats.
• Donor-first approach: clear, inclusive language; accessible formats; low‑friction giving/retention flows and personalisation e.g. name, last gift, interests, location, project etc.
• Collaborate with Content & Communications colleagues to deliver content that shares the impact of support i.e. what donors make possible and Embrace’s brand story.

Segmentation, Testing & Insight

• Track Regular Giving net growth; diagnose attrition drivers and fix root causes; maintain acceptable Return on Investment (ROIs).
• Lead supporter segmentation (by behaviour & interest) and A/B testing (offer, timing, upgrade prompts).
• Adopt an evidence-based, test and learn‑ approach; analyse appeals, campaign performance and share insights to drive decisions.
• Work with colleagues to build insight dashboard and understanding of retention.

Mid‑Value & Legacy Development

• Steward mid‑value donors with tailored journeys; warm handovers to and from Major Giving Manager.
• Develop and test legacy propositions and routes to market to grow enquiries and pledges.

Acquisition & Cross‑Sell

• Project manage individual giving product development and testing; identify new audiences and routes to market.
• Collaborate with Web Shop team and the Digital Marketing Campaigns Manager to optimise Alternative Gifts and cross-sell opportunities focusing on a digital first approach.

Cross-Team Collaboration

• Work closely with the Supporter Experience Team to ensure that supporter journeys are being optimised and feedback from supporters is being captured and acted upon.
• Commission and work with the CRM and Systems Manager to develop clear and understandable dashboards, ensuring that the insights are used to develop plans and measure performance.
• Closely liaise with the Legacy administration team, working with them to ensure the packs and information are up to date and legacy marketing information complies with the latest Institute of Legacy Management standards.
• Develop an understanding of the Partner projects and Advocacy agenda, ensure all supporter briefings are aligned to agreed messaging.

Organisation-wide Contribution

• Model Embrace’s values of trust, respect, integrity, and compassion.
• Uphold safeguarding responsibilities and compliance with GDPR and charity regulations.
• Actively support cross-team collaboration and organisational goals. Maintain CRM hygiene.

Qualifications, Experience & Knowledge:

• Educated to degree standard or equivalent (E.g. practical experience within fundraising).
• Member of Chartered Institute of Fundraising.
• Proven individual giving or CRM led retention experience in a charity, membership or subscription context. 
• Hands‑on journey design and automation.
• Strong data literacy: segmentation, dashboards (CRM/Excel), test and learn. 
• Excellent written communication—able to brief compelling, impacted content and clear supporter updates. 
• Practical project management; calm under pressure; collaborative and solutions focused. 
• Working knowledge of GDPR/PECR and best practice supporter care. 
• Experience stewarding mid-value supporters and legacy pipelines.
• Experience with payment recovery tools and card update flows.
• Familiarity with UK charity sector metrics and fundraising codes of practice. 

Personal qualities:

• Donor-first mindset, inclusive and empathetic.
• Curious, evidence driven, and comfortable iterating.
• High integrity, discretion and good judgment. 
• Highly motivated and results driven.
• Ability to work under pressure and manage competing priorities.
• Passionate about the work of Embrace, with the ability to enthuse and engage others.
• A natural collaborator who enjoys working as part a team to deliver organisation wide objectives.

Tools & systems:

• CRM Dashboards & analysis.
• Payments: Direct Debit management, card‑updater/failed‑payment recovery.
• Microsoft 365 (Teams, SharePoint, Planner), project boards. 

Benefits at Embrace the Middle East:  

• Embrace supports all staff to work effectively through flexible and remote working options, including flexi‑time and home‑working.
• Under our flexi‑time framework, staff may agree variable start and finish times with their manager, balancing organisational needs with personal circumstances.
• Pension - option to join from day 1. Maximum employer contribution of 10%.
• Holiday entitlement: 32 days, comprising 24 days’ personal leave (including a birthday day off) and 8 public/bank holidays, plus 3 additional days between Christmas and New Year. Entitlement increases with service to 33 days after 5 years and 34 days after 10 years.
• Access to retail discount portal.
• Life Assurance – 3x salary.
• Employee Assistance Programme (confidential counselling, legal and financial advice) – available 24/7, 365 days a year.
• Training and development programme for all employees.
• Commitment to staff health & wellbeing.
• Probationary period: 3 months.

If this sounds like you, please apply on our vacancies page.

Closing date: 5.00pm on Wednesday, 15 July 2026.

We reserve the right to close this vacancy and conduct interviews in advance of the closing date should suitable applications be received.

Embrace the Middle East is an equal opportunity employer. In line with our recruitment policy, we are committed to attracting and selecting staff solely based on merit- skills, qualifications, and ability to perform- regardless of age, race, gender, disability, sexual orientation, religion, or socioeconomic background. Our recruitment process is structured, transparent, and designed to eliminate bias, ensuring that every candidate receives fair treatment and consideration. All job opportunities are advertised openly, and selection decisions are based on clear, pre-defined criteria and objective assessment methods. We stand by the values of dignity, fairness, and inclusion in all our communications and activities. 

Supporter Acquisition & Development Manager

Reporting to:

Head of Fundraising

Location:

Hybrid / Leatherhead (UK-wide considered)

Salary:

£35,000 – £40,000 (dependent on experience)

Role purpose

This is a critical, income-generating role responsible for growing Perennial’s Individual Giving programme and increasing unrestricted income, with a primary focus on supporter acquisition and on supporter development and retention.

This role translates strategy into delivery by converting audiences into supporters, and supporters into income, so our Services team can provide meaningful impact in people’s lives and income into meaningful impact.

You will own and deliver acquisition income targets, and working with our Marketing team lead on the development of audience-led, multi-channel campaigns that attract, convert and retain supporters.

This is an opportunity to build and scale Perennial’s Individual Giving programme from an early stage, shaping propositions, channels and supporter journeys to drive sustainable growth.

Working closely with our marketing and digital teams, you will turn awareness of Perennial into measurable income and long-term supporter value.

Key responsibilities

1. Acquisition strategy, income ownership & growth

· Develop and deliver a data-led Individual Giving acquisition strategy, aligned to organisational income goals

· Own and deliver annual acquisition income targets, with clear accountability for ROI and performance

·  Plan and work with our Marketing and Digital teams to deliver integrated, multi-channel campaigns, leading on the who and the why

· Build and scale regular giving acquisition, as a core long-term income stream

· Develop, test and refine compelling fundraising propositions that convert audiences into donors

· Work collaboratively to identify, test and scale new acquisition channels and opportunities

· Manage and optimise an acquisition budget, ensuring strong return on investment

2. Audience insight, segmentation & targeting

· Identify and prioritise high-value target audiences, including horticulture professionals, industry supporters and the wider public

· Develop clear audience segments and personas, based on behaviours, motivations and values

· Use CRM and campaign insight to drive targeted, personalised acquisition activity

· Ensure all activity is audience-led, insight-driven and performance-focused

3. Campaign delivery, testing & optimisation

· Lead end-to-end campaign delivery from planning through to evaluation and optimisation, working with Marketing to deliver effective branded, cross channel content.

· Implement a test-and-learn approach, continuously improving messaging and targeting

• Monitor and report on key performance metrics, including CPA,ROI and LTV
• Extend campaign lifecycles and maximise value through integrated, multi-channel planning

4. Supporter development & retention

· Design and deliver effective supporter journeys, moving individuals through a typical supporter lifecycle

· Deliver high-quality stewardship and supporter care, including welcome journeys

· Support progression into regular giving  and mid-value giving

· Lead the development of legacy giving within the fundraising programme, working closely with the Head of Fundraising to build a sustainable pipeline.

5. Content, propositions & engagement

• Lead the development and testing of fundraising propositions that clearly communicate impact, urgency and relevance to the horticulture sector

· Work with Marketing & Communications to deliver storytelling-led, conversion-focused content

· Ensure messaging is audience-specific, emotionally engaging and income-driven

6. Data, CRM & insight

• Work closely with Data/CRM colleagues to ensure accurate segmentation and data selection and develop effective campaign tracking and reporting
• Use data and insight to optimise campaign performance, enhance audience targeting and conversion rates, and increase overall supporter lifetime value.
• Ensure all fundraising activity complies with relevant regulations and standards, including General Data Protection Regulation (GDPR), Fundraising Regulator guidance, and Gift Aid requirements.

Scope & resources

· Responsibility for Individual Giving acquisition performance and income growth

· Management of an annual acquisition budget (to be developed and scaled)

· Access to internal expertise across fundraising, marketing, digital and data

· Opportunity to shape agency relationships and campaign delivery

Success measures (KPIs)

· Delivery of annual acquisition income targets

· Growth in new supporters and donors recruited

· Improved cost per acquisition (CPA)

· Increased conversion rates and ROI

· Growth in regular giving numbers and value

· Improved retention and lifetime value (LTV)

Person Specification

Essential experience

· Proven track record of delivering successful acquisition or Individual Giving campaigns that meet income or growth targets

· Experience managing multi-channel marketing or fundraising campaigns

· Good understanding of digital acquisition and direct marketing techniques

· Experience managing budgets and analysing performance data

· Experience using CRM systems for segmentation, targeting and reporting

Skills & competencies

· Strong commercial and income-driven mindset

· Excellent analytical and data interpretation skills

· Ability to translate insight into high-performing campaigns

· Strong project and campaign management skills

Personal attributes

· Results-driven, proactive and accountable

· Comfortable working in a target-driven, performance-focused environment

· Collaborative and solutions-oriented

· Motivated by delivering measurable impact through income generation

· Interest in horticulture or the outdoors (desirable)

Why join Perennial

This is a unique opportunity to build and shape a growing Individual Giving programme within a respected national charity supporting people across the horticulture industry.

You will play a central role in turning engagement into income, helping ensure more people can access vital support before crisis happens.

The role offers:

· Real ownership and accountability

· Opportunity to shape strategy and delivery

· Scope to grow income and to make a tangible difference to people’s lives

Each year the Donmar raises around half of its annual income from fundraising, from a combination of individual supporters, corporate partners, and trusts & foundations. The Development team is formed of 11 individuals and Individual Giving is responsible for around half of the Development target.

The Senior Individual Giving Manager plays a vital role, delivering excellent customer service to individual supporters; leading on planning and delivery for the Donmar’s membership scheme; building, developing and maintaining relationships with Patrons up to £6,500, as well as looking after their own portfolio of Major Donors,  securing gifts towards our productions and participation programmes.

Working closely with the Head of Philanthropy, this role is also responsible for the smooth and efficient running of the Individual Giving team, working with the Membership Officer and Development Assistant (Individual Giving) to establish processes, and overseeing internal and external communications; building and maintaining a prospect and upgrade pipeline, and leading on the delivery of campaigns. The Senior Individual Giving Manager is a key user of our CRM (Spektrix) within the Development team and will work with the Development and Audiences teams to ensure best practice.

The Senior Individual Giving Manager will also work closely with the Head of Philanthropy and Director of Strategic Development and Fundraising to deliver the individual giving strategy, carrying out regular research and benchmarking and identifying further income opportunities. 

While experience in the arts sector is an advantage, it is not a prerequisite, and we welcome candidates with a diverse background in fundraising.

About the role:

For a young person who has experienced homelessness, care, uncertainty or trauma, night-time can feel like the hardest part of the day. As a Night Support Assistant in our Camden Young People’s Service, you will be part of the steady, trusted presence that helps young people feel safe, seen and supported when they need it most.

You’ll work in our supported accommodation service for young people aged 16 and over, helping to create a calm, nurturing and secure environment through the night. Day to day, this will include completing welfare checks, responding to incidents or emergencies, monitoring building safety, recording and handing over key information, supporting young people who may be distressed or struggling, and helping make sure the service runs smoothly until the day team arrive.

This is more than keeping a building open overnight. It’s about building meaningful, boundaried relationships with young people, responding with warmth and confidence, and knowing when to act, when to listen and when to escalate. You’ll be supported with training, guidance and opportunities to grow your skills, whether you’re building your confidence in youth support, developing your understanding of trauma-informed practice, or looking to take your next step in supported housing. Working closely with the wider team, you’ll help make sure our service remains a safe foundation for young people as they move towards independence, confidence and a future shaped by their own goals.

Rolling Rota pattern (subject to change according to business need)

Week 1 40 hrs: Mon, Tues, Sat, Sun: 10pm-8.30 am

Week 2 30 hrs: Wed, Thur, Fri: 10pm-8.30 am

About you:

• You have experience supporting young people or young adults facing homelessness, risk, trauma or multiple disadvantage, ideally within accommodation or frontline support settings.
• You’re confident working awake night shifts and helping to keep the service safe, calm and welcoming overnight.
• You’re able to respond calmly to challenging behaviour, safeguarding concerns or incidents, adapting your approach to the needs of each young person.
• You’re comfortable keeping accurate records, using basic IT systems and working with numerical information as part of safe service delivery.
• You bring a reliable, resilient and thoughtful approach, with the flexibility to work a night rota that includes weekends and bank holidays.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 5th July at midnight

Interview date: Tuesday 14th and Wednesday 15th July at a Young Person's Service 

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.