308 Head of supporter experience jobs in Bermondsey, Greater London

This is an opportunity to help shape one of the UK's most ambitious youth development charities as we move from a founder-led organisation to a nationally recognised institution. The successful candidate will help build the systems, culture and capability that will enable 20/20 Levels to scale its impact over the next decade.

This role owns the 20/20 Levels brand and turns it into growth. It leads the Branding, Marketing & Communications stream of our 2026–2028 strategy: one consistent brand narrative across our 'in real life' and online presence, youth-centred storytelling that puts young people and alumni at the centre of every touchpoint, and a structured content operation that reduces our reliance on agencies and on CEO visibility.

The 'Commercial' half of the role is focused on our income-generation mandate. Our income strategy commits us to building unrestricted income, and this role builds the engine: tiered sponsorship propositions and renewals, a consultancy pipeline, licensing and digital products, monetised research and insights, and the commercial forecasting that makes this income plannable working hand in hand with the Business Development function, which leads the employment partner sales pipeline.

WHAT YOU OWN

• Brand strategy : positioning, narrative, visual identity and brand architecture.

• Marketing budget : the full branding, marketing and production budget, including agency and freelance spend.

• Communications calendar : the master content and communications calendar across all channels.

• Brand governance : brand guidelines, approval standards and their enforcement across the organisation.

• Commercial propositions : sponsorship packages, consultancy offers, licensing and digital products.

• Reputation & PR : media strategy, press activity, awards and crisis communications.

• Marketing technology stack : the tools used for content, email, social, analytics and campaign management.

KEY RESPONSIBILITIES

1. Brand & Messaging ~ Extend and enforce our digital brand guidelines (with agency input), aligning tone, visuals and youth-centred storytelling across every channel so participants, alumni and mentors are visible at all touchpoints.

2. Content & Engagement ~ Build and run a structured master content calendar across all channels, replacing high-volume unstructured output with purposeful, story-led content.

3. Reputation, PR & Research ~ Lead the PR and awards strategy: targeted press activity, quarterly media features and two award submissions per year.

4. Partner Network (Corporate & Commercial) ~ Design the 20/20 Levels Partner Network proposition, intentionally articulating what partners and mentors give and receive, to strengthen commitment, retention and long-term reciprocal relationships across all partner types.

5. Commercial Development & Unrestricted Income ~ Design and package tiered corporate sponsorship propositions with clear, differentiated value for partners at each level.

6. Employer Brand ~ Worrking with the Chief of Staff to develop the employer value proposition, recruitment pack and employer presence (LinkedIn, Glassdoor) to support recruitment of staff, facilitators and mentors as the organisation grows.

7. Team Leadership & Budget ~ Lead and develop the brand and content team, including recruitment, task allocation, coaching and performance management.

8. Evaluation & Reporting ~ Track performance against strategy targets using Impact Hub data and platform analytics, and report quarterly to senior leadership and the board on achievements, risks and opportunities.

9. Organisational Leadership ~ Contribute to organisational strategy, annual planning and budgeting as a member of the Senior Leadership Team.

Read the full Job Description attached to see the full Key repsonsibilites, Person specification and 12 month success metrics.

I’m looking to hire a new Head of Policy, with strong communications expertise, to shape, lead and work with others, to deliver a membership organisation’s policy agenda and priorities as part of an innovative team environment.

This role delivers policy activity that must be visible to members and non-members, including publications, events, media engagement and expert convening, while building the relationships and credibility that enable the organisation to influence decision-makers (government, Parliament, Parliamentarians, public stakeholders and industry) on issues of strategic importance.

As Head of Policy you will be the expert within the organisation, you’ll manage a small team and own the policy and communications strategy. You’ll benefit from working closely with internal stakeholders and the CEO, as you help integrate policy into the wider organisation. You will see the importance of both engaging with government, and communicating this impact too.

Your experience:

• Significant experience of developing and delivering policy positions, briefings, recommendations, reports or campaigns that influence external audiences.
• Excellent understanding of UK Government, Parliament and policymaking processes, including how to engage effectively with decision-makers.
• Significant experience of developing and overseeing multi-channel communications plans that raise profile, demonstrate impact and support organisational reputation.
• Experience of building, managing and strengthening strategic relationships with senior external stakeholders
• Experience of working with technical experts, members, committees, special interest groups or professional communities to gather evidence and develop credible policy outputs.

Please apply today to receive the Job Description, and more information on the application process.  

• Full-time, permanent opportunity
• Salary- £51,000- £57,000 (dependent on experience) plus benefits which includes an excellent pension scheme and 28 days annual leave (plus bank holidays).
• Location- Hybrid working in the London office (Farringdon), and working from home. Also, every other Tuesday you will meet as a team in Rugby (expenses covered).
• Closing date- Applications will be reviewed on a rolling basis, with a firm closing date of Sunday 13th September 

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

The Baobab Centre is a non-residential therapeutic community supporting unaccompanied minors who have experienced human rights abuses and are seeking asylum, refugee status and settlement in the United Kingdom.

The role of a Therapeutic Community Caseworker at the Baobab Centre is to support unaccompanied asylum seeking and refugee adolescents and young adults to access care, basic rights and entitlements and to support their social development and rehabilitation.This role involves working closely with the clinical key worker of each young person and with our wider multidisciplinary team. As a Caseworker you will aim to empower individuals to build stable, independent lives in the UK, including by supporting them to communicate their views, needs and experiences in decision-making processes, and supporting them to make challenges when necessary. Caseworkers assist young people to make effective choices about what happens in their lives and encourage them to speak up and build agency.

Baobab aims to be a non-residential therapeutic community with a holistic and integrated perspective.As a Caseworker, you will play a key role within our multidisciplinary team. We aim to be a thinking organisation and place a high value on shared thinking time and shared responsibilities. Our team work together with each other and with agencies and key individuals in young people’s lives, both within and outside of Baobab. A key aspect of the role is communicating with members of the clinical and admin staff team within the Baobab Centre and with other workers in the network around each young person including social workers, teachers, foster carers, lawyers, hospital consultants, housing and benefits workers. etc. You will strive to develop relationships across networks and advocate access to rights and entitlements for our community members. 

It is critical that as a Caseworker: 

• you have an insight to the backgrounds and experiences of both the internal and external factors impacting on the lives of unaccompanied young people attending our centre and an understanding of the broader context in our society as it impacts on young asylum seekers (including invisibility, marginalisation, discrimination and the fact of waiting in uncertainty for a long time.

• You have an insight in how trauma and the many human rights violations and persecution that most members of our community have experienced impact on all aspects of a young person’s internal and external world. 

• You have an insight in how current immigration rules and social care system procedures act as barriers to rehabilitation, including by restricting access to education, adequate benefits, housing and healthcare provision.

Hours: 30–35 hours per week
Location: Home-based*
Reporting to: CEO

*This is a home-based role. However, the successful candidate will need to be based within reasonable travelling distance of London and our programme activity, with the ability to travel to meetings and visits within a day where required. We therefore anticipate that applicants based in Scotland, Ireland, West Wales or the far South West may find the role impractical.

This position is being re-advertised; previous candidates need not apply.

Be part of a mission that's transforming children's futures through food, farming and the countryside

For more than 45 years, The Country Trust has been connecting children from the UK's most disadvantaged communities with the land that sustains us all. Through inspiring farm visits, food education and countryside experiences, we've already reached more than 600,000 children, and we're just getting started.

We're entering an exciting new chapter as we develop our next organisational strategy, and we're looking for an experienced fundraising leader to help shape our future.

This is an outstanding opportunity for an ambitious and strategic fundraiser to join our Senior Leadership Team and lead the next phase of our income growth, enabling even more children to benefit from our life-changing programmes.

About the role

As Head of Fundraising, you'll provide strategic leadership across all fundraising activity while remaining hands-on in securing major income and developing key relationships.

You'll lead a dedicated fundraising team, drive innovation, strengthen fundraising systems and processes, and develop a sustainable fundraising strategy that diversifies income across:

• Trusts and foundations
• Corporate partnerships
• Major donors
• Individual giving
• Legacies
• Gaming and Streaming for Good
• Emerging fundraising opportunities

Working closely with the CEO, Senior Leadership Team, Digital and IT colleagues, you'll help embed new fundraising systems, champion data-driven decision making and ensure fundraising excellence across the organisation.

About you

We're looking for an inspiring fundraising leader who combines strategic thinking with practical delivery.

You'll bring:

• Significant senior-level fundraising leadership experience
• A proven track record of securing substantial income across multiple fundraising streams
• Experience developing and delivering fundraising strategies that drive sustainable growth
• Strong leadership skills with experience developing high-performing teams
• Excellent relationship-building, communication and influencing skills
• Financial and commercial awareness, including budgeting and forecasting
• Knowledge of fundraising regulation, GDPR and fundraising best practice
• A passion for improving opportunities for disadvantaged children

Experience developing new income streams, digital fundraising and CRM systems would be particularly valuable.

Why join us?

At The Country Trust, you'll be joining an ambitious charity where collaboration, learning and innovation are at the heart of everything we do.

We offer:

• Flexible working
• 25 days annual leave plus Bank Holidays (FTE)
• Workplace pension
• Homeworking allowance
• Mileage and agreed travel expenses
• A supportive, values-led culture
• The opportunity to shape our future strategy and make a lasting difference to children's lives

We're committed to building a diverse and inclusive team that reflects the communities we serve and welcome applications from candidates of all backgrounds.

Key dates
Closing date: 11:59pm, Sunday 13th September
Interviews from: Monday 21st September
 

The Country Trust is committed to safeguarding and promoting the welfare of children and young people. The successful candidate will be subject to an Enhanced DBS check.

Salary: £50,000 (inclusive of London weighting)
Contract: Permanent 
Location: Hybrid, London (minimum fortnightly office attendance)
Closing date: 16 September 
Benefits: 25 days annual leave plus winter closure, PerkBox discounts and wellbeing support, Employee Assistance Programme and 24/7 GP access.

We have a great opportunity for a Head of Fundraising working for an ambitious education charity. The role reports to the Director of Fundraising and Communications and offers the chance to lead and shape an exciting fundraising strategy at a pivotal stage of growth, helping the organisation expand its reach and impact across England.

As part of this exciting role, you will lead a team of five fundraisers and drive income generation across corporate partnerships, trusts and foundations, major donors and individual giving. You will personally lead the major donor strategy, building relationships with high-net-worth individuals and strategic supporters, while acting as a senior ambassador for the organisation.

Working closely with senior colleagues, you will identify new fundraising opportunities, oversee stewardship programmes, deliver high-value fundraising pitches and ensure a sustainable and diverse income base that supports ambitious growth plans over the coming years.

To be successful as the Head of Fundraising you will need:

• Proven track record of securing six-figure gifts across a range of fundraising income streams
• Experience of leading and developing a fundraising team while delivering income growth and strategic objectives
• Strong relationship-building skills with senior corporate stakeholders, trusts and foundations, and major donors, alongside excellent communication and ambassadorial abilities.

If you would like to discuss this role with us please email your CV or contact us and quote the reference 3085HB.

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received the charity reserve the right to end the application period sooner.

 

People & Culture Business Partner

12-month Fixed Term Contract. Full Time. Hybrid working (minimum of 2 days per week in the office)

Location - London

Salary - £58,557 per year

If we receive a high volume of applications, we reserve the right to close the advert before the scheduled closing date. Therefore, we encourage interested applicants to apply at their earliest convenience. 

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues and the option of being a homeworker for most of our roles too. 

About the role

Reporting in to the Head of People & Culture, the People & Culture Business Partner will provide strategic and operational HR support to Multi-Country Clusters (MCC's) on high impact initiatives building relationships based on trust and openness and
drive meaningful change.

The post-holder will ensure organisational alignment between HR practices and MCC priorities, fostering collaboration between central HR functions and MCC operations delivering tailored solutions that align with organisational values and goals.

Some of the main areas of responsibility for the People & Culture Business Partner include:

• Collaborate with the Head of People & Culture in embedding a culture of continuous learning within the MCCs, ensuring staff promoting the exchange of ideas and knowledge to meet organisational values and goals.
• Proactively identify opportunities with MCC leadership in resourcing the right capabilities, and talent to achieve organisational goals.
• Think critically in relation to HR policies implementation ensuring these align with Christian Aid’s ethical obligations and are compliant in the operational context.
• Drive impactful decisions through advice and Support MCC Leadership on employee relation case management and ensure processes are fair and compliant to context.
• Promote the exchange of ideas and knowledge in the people planning, people management, ensuring fair, consistent practices that promote an inclusive, well-being-focused environment.
• Strive to maximise impact through the use of organisational and sector data to support leadership in driving performance management, people planning and development and ensuring CA global HR practice is embedded within the local context.
• Maintain consistent and coherent CA DEI initiatives within the local context, ensuring Christian Aid remains an equitable and inclusive employer of choice.
• Understand perspectives to MCC leaders on all people-related matters to deliver high quality work.
• Engage with local networks, ensuring Christian Aid is at the forefront of progressive HR practices fostering a team mindset in the humanitarian sector.

About you

Who we are looking for

Essential:

• A recognised professional management qualification or graduate status in HR Management or equivalent significant experience.
• Significant experience in HR business partnering or a similar role within a complex, multi country organisation.
• Has significant experience HR partnering within the charity sector; understanding the nuances of the charity environment and landscape. 
• Detailed knowledge of employment law and HR best practices across multiple jurisdictions.
• An HR practitioner who sees policy as a guide and enabler, and not as a rulebook and restrictor. 
• Highly developed interpersonal and communication skills for managing diverse stakeholder relationships.
• Is able to demonstrate compassion, but will challenge stakeholders.
• Significant experience with data analysis concepts and tools, with the ability to interpret intersecting HR data to support decision-making.
• Demonstrable experience in using Human Capital Management (HCM) systems and e-recruitment platforms to streamline HR processes and enhance operational efficiency.
• Developed analytical skill to make judgements in line with organisational values and goals.
• Proven ability to adapt global policies to local contexts while maintaining compliance.
• Experience in matrix management environments.

Desirable:

• Has international development environment understanding
• Able to speak French, Spanish or Arabic. 

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. 

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

About the role

As Head of Research and Evaluation, you will be responsible for the development and delivery of our research and evaluation strategies. This work will help us to understand and provide insight into the challenges and difficulties faced by families with disabled children, the quality of services we provide and the difference our support makes for the families we serve.

You will ensure that the voice of families is at the centre of our research and evaluation approach to help shape existing and new programmes and services, and our policy and public affairs work.

If you join us, you’ll be:

• Leading the continued development and implementation of Family Fund’s research and evaluation strategies.
• Developing and overseeing our evaluation and service quality frameworks, including our Theory of Change outcomes measurement framework.
• Championing the ‘voice of families’, embedding their lived experience at the heart of our research.
• Managing and delivering high-quality research and evaluation projects/initiatives.
• Producing accessible, engaging, and impactful research outputs for a variety of audiences.
• Promoting the use of innovative and participatory research methodologies.
• Presenting and disseminating research findings internally and externally, including at events, conferences, and through publications.
• Developing and maintaining strong relationships with stakeholders and representing Family Fund in strategic research partnerships, networks, and advisory forums.
• Commissioning external research and evaluation where appropriate, ensuring quality, value for money.
• Maintaining oversight of the team’s input to government/ funder reporting, ensuring timely and accurate submissions aligned to contractual and organisational requirements.
• Providing visible, hands-on leadership and line management to the Research and Evaluation Team.

About you

For this role you will need to have experience in developing and managing research and evaluation strategies, frameworks, activities and production of subsequent products. You will also need to have experience of working in partnership with other organisations, and of resource and budget management.

To be successful in this role, you will need excellent analytical skills as well as sound knowledge of quantitative and qualitative methodology and best practice through the research cycle. You will need to have good writing skills and an ability to communicate effectively with different audiences. You will also need to have the ability to interpret and present research in an accessible and engaging way.

You will be a self and team motivator with excellent communication skills, and the ability to develop and sustain positive relationships with a range of stakeholders. You will be pro-active and driven to succeed.  

About us

Family Fund is a great place to work for great people. We provide a challenging and rewarding working environment where every staff member can make their mark.

We are a values based organisation and we aim to show our values in all that we do. Read our staff stories here, and see how our staff display our values every day.

We commit to inclusion, equity and diversity and we welcome applications from all parts of the community. Family Fund is a Disability Confident Leader. We will invite to interview all disabled applicants who meet the requirements for the role. If you have a disability, and are happy to let us know, please highlight this in your covering letter. We have also signed the Armed Forces Covenant and we welcome applications from the Armed Forces Community.

How to apply

Please read and download the job description. 

When you’re ready to apply, complete the online application and submit a CV and a covering letter.  Your letter will need to explain what skills and qualities you would bring to the team. 

Please note that the successful candidate will be required to complete pre-employment checks that meet the Baseline Personnel Security Standard.  This includes a right-to-work check, a basic check for unspent criminal convictions, and an employment history verification for the last three years.

Harris Hill are delighted to be partnering with Action for Pulmonary Fibrosis (APF), the UK’s leading charity for people affected by pulmonary fibrosis, to recruit a Head of Support Services.

Salary: £50,000 – £59,000 per annum
Location: Hybrid role, with attendance at the charity’s Peterborough office for team meetings, collaboration and other key activities, typically on a quarterly basis, alongside travel to meetings, events and partner sites as required.

With an ambitious five-year strategy, APF is entering an exciting period of growth. The successful candidate will play a key role in developing and expanding its support services, ensuring they are accessible, inclusive, evidence-led and sustainable.

Key responsibilities

• Lead the strategic direction, planning and continuous improvement of APF’s patient-facing support services.
• Lead the redesign of APF’s Support Group Network, using insight, evaluation and lived experience to develop a sustainable and inclusive new model.
• Work with the Support Line team to develop a new delivery model that expands access to specialist support.
• Drive innovation, including the appropriate use of technology and digital solutions to improve access, quality and experience.
• Lead and develop teams across the Support Line and Support Networks, creating a supportive, inclusive and accountable culture.
• Oversee the delivery and development of APF’s Support Line, Support Networks and volunteering approach.
• Ensure people affected by pulmonary fibrosis are meaningfully involved in shaping services.
• Build strong partnerships with healthcare professionals, clinical colleagues, community organisations and other external stakeholders.
• Develop and oversee partnership arrangements, KPIs, reporting and evaluation.
• Ensure services operate safely and effectively, with strong safeguarding, governance, risk management and quality processes.
• Manage budgets and resources effectively, contributing to financial planning and forecasting.
• Work with Fundraising colleagues to provide service insight, outcomes and evidence to support funding proposals and reports.
• Represent APF externally and promote its support offer and approach.

We are looking for:

• Significant experience of leading service change and developing new models of delivery using insight, evaluation and user feedback.
• Strong experience of partnership working, including formal agreements, KPIs, reporting and evaluation.
• Experience managing teams, budgets and resources, with the ability to develop and motivate others.
• Experience working with volunteers, peer support groups, communities or people with lived experience.
• An understanding of safeguarding, confidentiality, data protection and risk management within service delivery.
• Experience of using data, insight and feedback to improve services and demonstrate impact.
• Excellent communication and relationship-building skills, with the ability to build trust across a wide range of stakeholders.
• Strong planning, prioritisation and problem-solving skills.
• A collaborative and values-led approach, with sound judgement and confidence making decisions.
• A commitment to inclusive, accessible and person-centred support.

Experience within a health charity, patient organisation, helpline, peer support or voluntary sector setting would be desirable, as would experience working with healthcare professionals or NHS stakeholders.

This is a unique opportunity to shape and grow APF’s support offer and make a meaningful difference to people affected by pulmonary fibrosis.

If you are an experienced support services leader looking for a role where you can combine strategic leadership with real-world impact, we would love to hear from you.

For more information, please submit your CV.

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

REPORTING TO: Head of Services

RESPONSIBLE FOR: Team Leaders and other service-based roles as required

PURPOSE OF POSITION

The Service Manager will have overall responsibility for the operational leadership, quality, performance and contract delivery of both the LB Newham Core and the Intensive Support Accommodation contracts. The role will ensure a joined-up support pathway for residents with low, medium, high and complex support needs, promoting safety, stabilisation, independence, move-on and long-term tenancy sustainment.

The post-holder will lead staff teams to deliver high-quality, trauma-informed, strengths-based and person-centred support for vulnerable single homeless adults, including residents with multiple disadvantage, high levels of risk and complex support needs.

The role will set, monitor and embed clear resettlement and support standards, ensuring residents receive consistent assessment, support planning, risk management, move-on preparation and tenancy sustainment support.

The role will be accountable for safeguarding, housing management, performance reporting, quality assurance, partnership working, commissioner confidence and continuous service improvement.

What makes this role different

• Lead the full move-on journey, from pre-tenancy preparation to sustaining community accommodation, ensuring residents receive timely, effective support.

• Combine trauma informed support, tenancy sustainment, homelessness prevention, partnership working and values-led leadership to help residents build independence.

• Work with Resident Services, Intensive Housing Management team. landlords, commissioners and agencies to prevent repeat homelessness and improve outcomes.

• Lead with purpose, strengthen practice and model a learning culture rooted in Growth, Inclusion, Collaboration and Compassion.

The role will require participation in the on-call rota and occasional evening and weekend work in line with service needs.

RESPONSIBILITIES & ACCOUNTABILITIES

Key Responsibilities

• Lead the delivery supported accommodation contracts in line with commissioner expectations, contract requirements, organisational policies and agreed performance standards.

• Provide clear management oversight of service quality, safety, safeguarding, risk, incidents, complex cases and escalation.

• Ensure residents receive effective assessments, risk management, support planning, move-on planning and outcome-focused reviews.

• Set and maintain clear resettlement standards across the service, ensuring residents are supported to develop independent living skills, secure appropriate move-on options and sustain accommodation after leaving the service.

• Ensure support standards are consistently applied, including timely assessments, person-centred support plans, regular key work, outcome-focused reviews, accurate case recording and clear escalation of risk or non-engagement.

• Promote trauma-informed, strengths-based and psychologically informed practice across the service.

• Work closely with the Intensive Housing Management team to oversee housing-related support, including referrals, placements, rent accounts, Housing Benefit claims, arrears prevention, voids, licence or tenancy obligations, move-on and tenancy sustainment.

• Ensure the intensive supported accommodation service provides safe, responsive and proportionate support for residents with complex needs and high levels of risk.

• Monitor performance against contract indicators, including outcomes, safeguarding, engagement, rent accounts, move-on, tenancy sustainment, voids and resident feedback.

• Prepare accurate reports, evidence and performance commentary for commissioner monitoring, audits, inspections and service reviews.

• Lead, develop and support staff to work as one team while maintaining service-specific boundaries, contractual standards, professional accountability and Your Place values.

• Maintain effective staffing arrangements, including cover for key working, weekend, out-of-hours and intensive provision requirements.

• Build strong partnerships with commissioners, Adult Social Care, health services, substance misuse services, criminal justice partners, housing providers and community agencies.

• Use service data, resident feedback and quality assurance activity to drive improvement, demonstrate impact and evidence value for money.

• Work closely with the Quality Assurance Manager and Impact Manager to use performance data, quality assurance findings, resident feedback and outcome measures to identify trends, strengthen practice and drive continuous service improvement.

• Work flexibly to respond to urgent operational issues, safeguarding concerns, incidents, commissioner requests and service pressures.

• Embed person-centred practice and meaningful co-production with residents, ensuring services are shaped by lived experience and aligned with Your Place values of Growth, Inclusion, Collaboration and Compassion

PERSON SPECIFICATION

The successful candidate will bring the experience, knowledge, leadership skills and values needed to manage high-quality supported accommodation services and contribute effectively to the wider Your Place team.

Essential Criteria

• Experience managing or supervising staff in supported housing, homelessness, social care, community support or a similar setting.

• Ability to lead change, improve practice and support staff through service development.

• Experience supporting vulnerable homeless adults, rough sleepers or people facing multiple disadvantage.

• Strong understanding of risk, safeguarding, trauma, mental health, substance misuse, tenancy sustainment and move-on barriers.

• Experience leading services that manage challenging behaviour, anti-social behaviour, safeguarding concerns, tenancy breaches, arrears or complex risk.

• Experience of contract management, performance monitoring, quality assurance, reporting and service improvement.

• Good understanding of housing management, including arrears, voids, tenancy or licence breaches, maintenance, health and safety, and property-related risk.

• Ability to analyse performance information, identify risks and trends, produce clear reports and use data to drive improvement.

• Experience building constructive relationships with commissioners, statutory services, voluntary sector partners and internal stakeholders.

• Knowledge of person-centred, strengths-based, trauma-informed and psychologically informed support.

• Knowledge of safeguarding adults, mental capacity, confidentiality, professional boundaries, data protection, equality and diversity, and complaints handling.

• Excellent written and verbal communication skills, including clear reports, briefings and monitoring returns.

• Commitment to resident involvement, co-production, equality, diversity, inclusion and anti-discriminatory practice.

Desirable Criteria

• Experience managing commissioned homelessness or supported accommodation contract.

• Experience working within or alongside London local authority homelessness pathways.

• Experience of managing voids, referrals, move-ins, move-outs and partnership-based accommodation arrangements.

• Experience of using Home Star, In-Form, Pyramid or equivalent systems to monitor support, tenancy sustainment, risk, outcomes and case recording.

• Experience preparing for audits, inspections, commissioner reviews or contract monitoring meetings.

• Experience leading services through mobilisation, remodelling, restructure or improvement planning.

Aptitude and Behaviours

confidently use performance data, resident feedback and quality assurance learning to improve outcomes and value for money.

Provides values-led leadership and communicates clearly with staff, residents, commissioners and partners.

Use written, numerical and performance information to make sound, accountable and compliant decisions.

Involving and Including Embeds resident involvement and promotes dignity, choice, equality, inclusion and cultural competence.

Build and develop a high-performing team through clear direction, supervision, support and accountability.

Appointment is subject to an enhanced DBS check, satisfactory references and the right to work in the UK

Events and Community Fundraising Assistant  

Job description and person specification

Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers:

· Can this be stopped?

· How will I live my life?

Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population. 

We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people.

We are Fight for Sight: we won’t stop until we: Save Sight. Change Lives.

We have a clear ambition and have the support of well-respected and highly engaged ambassadors.

We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. If you want to be part of something impactful, we’d love to hear from you.

The Events and Community Fundraising Assistant will work within the Events and Community team, that sits within the wider Fundraising department.

We are looking for someone with strong time management, multi-tasking skills and importantly, a curious mind that would like to develop their skills in relationship and events and community fundraising.

Responsible to: Events and Community Fundraising Manager

Direct reports: None

Working hours and contract: This is a permanent full-time role (35 hours per week). We will consider part-time and flexible arrangements.

Salary: £25,711 - £26,500 (depending on experience)

Location: Central London with some remote working. A minimum of two days required in the office (50 Leman Street, London, E1 8HQ) and external meetings and events as required.

How to Apply:

Please submit your CV and a cover letter, with the subject header: Events and Community Fundraising Assistant application to our recruitment inbox.

Your cover letter should include a supporting statement (max two pages) comprising why you think you are an ideal candidate for the role, what applicable experience you’ll bring and why you want to work for Fight for Sight.

Closing date for applications: 9am, Monday 28 September 2026

Early applications are encouraged. We will be shortlisting and interviewing on a rolling basis; therefore, we will close the vacancy as soon as we have found the right candidate.

The interview process is as follows:

· 1st interview: Online with recruiting manager and fundraising colleague

· 2nd interview and an informal meeting with colleagues: Face to face in London E1 8HQ with line manager and other members of the fundraising team

Role Responsibilities

· Steward and support fundraisers participating in challenge events and community activities, delivering excellent supporter care and ensuring a positive fundraising experience.

· Manage relationships with community fundraisers, including schools, local groups, Rotary Clubs, organisations and individuals, providing guidance and encouragement to maximise fundraising success.

· Coordinate and deliver community fundraising collections and awareness activities, including supermarket token schemes, train or tube station collections, and other one-day fundraising events.

· Organise volunteer coordination, cheerpoints and event-day logistics for flagship third-party events such as the London Marathon.

· Liaise with third-party event providers, ensuring timely participant registration on supplier consoles and accurate administration.

· Research, identify and engage schools, community organisations and local groups to generate new fundraising opportunities, building relationships through proactive outreach and stewardship.

· Manage the Events Inbox, responding to enquiries promptly and coordinating communications with supporters and event partners.

· Prepare and distribute fundraising materials to community groups and event participants in an efficient and timely manner.

· Work with suppliers to order new fundraising materials. Be responsible for managing and replenishing fundraising merchandise and stock.

· Source prizes and Gifts In Kind for community and challenge events.

· Represent the charity at fundraising events and activities as required. 

Other

· Use a CRM database to effectively administer and manage event and community enquiries, activities and supporter communications.

· Answer inbound calls as part of the Head Office call team, and respond to or triage enquiries to be resolved in a timely manner.

· Work collaboratively across the charity to promote cross-selling and encourage supporters to get involved in other campaigns and initiatives.

· Become fully conversant with the aims and objectives of the organisation

· Keep up to date with developments and best practice within the fundraising sector, particularly in events and community fundraising.

· To work at all times in compliance with the Fundraising Regulator’s Code of Practice and data protection legislation.

Person specification

Desirable skills, knowledge & experience  

· Minimum of one year work experience in a fast-paced administrative, customer service, fundraising or prospect research role.

· Strong use of Excel, Power Point and Word.

· Effective time-management with the ability to manage multiple workstreams and deadlines.

Personal qualities

· An understanding of and commitment to the sight loss community.

· Strong communication skills and presentation style.

· Flexibility and a practical, can-do attitude.

· Highly motivated and able to juggle a varied workload.

· Personable, with excellent listening skills.

· Excellent accuracy and attention to detail.

· Growth mindset

· Flexible and willing to work occasional evenings and weekends to support events.

Flexibility

The role description is a general outline of duties and responsibilities and may be amended as we grow. The post holder may be required to undertake other duties as may be reasonably required from time to time.

Important note: All applications must have the Right to Work in the UK.
Unfortunately, we do not have a sponsoring licence for non-UK employees which means that if you do not have a current, valid UK working permit, please do not apply, as we will not be able to consider your application.

Employee benefits

We value our staff and volunteers and want to make sure that they are supported in their work. Other benefits we also offer are:

· A great team and a supportive culture

· Employer pension contributions matching up to 10%, and death in service cover

· Generous parental leave

· Flexible/hybrid working options

· Apprenticeships scheme, study leave and financial support for training & development

· Cycle to work scheme, eye test vouchers, and a staff loan scheme, access to an Employee Assistance Program

· An active Social Committee and staff events

Accessibility

We believe in fostering an inclusive environment where all individuals, regardless of their abilities or circumstances, feel supported and valued. If you have any accessibility requirements or specific needs that you would like us to accommodate during the application process, please let us know. If you are unfamiliar with MS Teams and would like to familiarise yourself with the platform before the interview, we are more than happy to arrange a tech run- through to ensure your comfort and confidence.

Equal opportunities, diversity & inclusion 

Don’t meet every single requirement? At Fight for Sight we are dedicated to building a diverse and inclusive workforce, so if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have.

We have an inclusive and accessible recruitment process, including any adjustments required to support people from diverse community groups.

Other information

We draw your attention to some important policies that govern the research that our charity funds. You can find these here.

Stella Maris UK is looking for an experienced and confident Senior HR Manager to drive and deliver our people-focused HR strategy that supports employee wellbeing and organisational growth.

About the Role

Reporting to the Director of Resources, this is a senior leadership role with responsibility for promoting the vision, mission and values of the organisation. 

You’ll oversee all aspects of human resources, including recruitment, employee relations, performance management, learning and development, and policy implementation, and will provide leadership and support to the HR team. 

You’ll also work collaboratively across the organisation to foster a positive, inclusive and high-performing workplace culture. 

About You

We’re looking for a confident leader with experience in human resources leadership, employee relations, organisational development, workforce planning, and people management, as well as experience in leading teams and building strong relationships with a wide range of internal and external stakeholders.

You’ll;

• Have CIPD or equivalent professional HR qualification.

• Be educated to degree level or equivalent experience.

• Have experience managing HR functions within a charity, not-for-profit, public sector, or mission-driven organisation.

• Have experience of advising senior leaders on people matters.

• Have strong knowledge of UK employment law and HR best practice.

• Have strategic thinking and organisational development capability.

• Have strong communication, coaching, and influencing abilities

Join our team as Head of Communications! 

• Location: Remote within the countries where WeMove Europe is registered to work (UK, France, Spain, Belgium, Germany, Netherlands, Italy, Poland)

• Preferred Start Date: January 2027

• Application Deadline: September 24 2026

• Employment type: Permanent contract

WeMove Europe is a community of people united by a vision of a better Europe. We run campaigns that empower citizens to take action and influence decision-makers at the European level.

We’re looking for a Head of Communications who will combine communications expertise and an innovative approach to storytelling to engage hundreds of thousands of Europeans in meaningful action. This role reports to the Campaigns Director and has line management responsibilities. 

You’ll work closely with our campaigns team and a social media manager to adapt and enhance campaigns through media, partnerships and content. This role works across multiple channels. You don’t need to be a tactical expert in all of them, but you need to be a strong strategic thinker who can carefully consider the role of each channel and asset. You will be as comfortable setting the strategic direction as you are delivering: pitching a story, briefing a journalist, running influencer outreach.

What you’ll do:

• Advise on and support the development of our campaigns by creating and inputting into campaign narratives and communications plans

• Work alongside campaigners and social media manager to oversee and/or produce complementary content that builds pressure on the target: reactive posts, video, and assets timed to campaign moments

• Liaise with media contacts and external agencies to find appropriate opportunities to amplify our campaigns across European and national media

• Build partnerships with influencers, creators, and independent activists to enhance the power and impact of our campaigns 

• Support the campaigns team to strengthen their storytelling skills and identify compelling storytelling opportunities in their partnerships, such as media hooks

• Build and sustain contact with journalists, produce press releases and briefings, keep our media database accurate and current across our priority countries

• Oversee and refresh our social media presence, line managing and coaching a social media manager. 

• Stay close to the news cycle and to what is working on social in order to identify moments that put our campaign in front of the people we need to move

• Contribute to defining the success measures for communications, including social media KPIs, and oversee activity to meet them 

• Advise senior leadership on communications and reputational considerations, including crisis communications approach

• Ensure consistency of messaging and tone across all public communications.

• The WeMove Europe team works in a culture of togetherness and passion for our issues and determination to win, so from time to time, you will be expected to perform activities outside of your normal role.

Who we’re looking for:

Essential skills:

• Storytelling: You can translate complex policy or campaign issues into compelling stories for different audiences, and generate creative news angles from unlikely material or challenging subject matter. You can write inspiring, clear, and impactful copy in English.

• Delivery: You have experience in at least one of the following areas:

  • Media relations: Securing proactive and impactful media coverage which influenced policy or moved the needle - in other words, which has had an impact beyond raising profile or raising awareness. 

  • Influencer partnerships: Building relationships and impactful collaborations with influencers, content creators or other content partners. 

  • Content creation: Producing social media content which mobilised people to take action. 

• Audiences: You have experience of engaging new audiences through communications channels, and you are able to use audience insights to influence your approach.

• Analysis: You are data-driven and results-oriented, eager to test, learn, and continuously improve your content and communications. 

• Collaboration: You thrive in collaborative, international teams, eager to learn from colleagues and share your own expertise.

• Coaching and training: You can design and deliver practical training that changes how colleagues work, not just how much they know, and you enjoy building capability in others rather than holding it yourself.

Important criteria: 

• Values: You are deeply committed to systemic change in Europe, aligned with values of solidarity, sustainability, justice, and democracy. You are passionate about empowering people to realize their own power and become agents of change.

• Languages: You are fluent in English 

• Travel: You are willing to travel within Europe when needed (at least 3 times a year)

• Experience level: You should have five years of relevant experience for this post. 

Nice to have 

• You are familiar with a digital-first campaigns model, though you don’t necessarily need to have worked in this context before. 

• Have recent experience of using video to tell complex stories and reach new audiences.

• You don’t have to have line management experience, but it could be beneficial. 

• Knowledge of the Brussels press landscape alongside national media

• Other European languages are an added benefit.

Why us?

WeMove Europe is an independent and values-based organisation that seeks to build people power to transform Europe in the name of our community, future generations and the planet. We are people from all walks of life, who call Europe our home – whether we were born in Europe or elsewhere.

Our job is to move a community of almost a million people across Europe on issues that matter - including the climate emergency, migrant rights, workers rights, better governance, and more. We know this number of people also needs to grow and diversify further so we can represent a strong critical mass that can bring about change in Europe.

We are...

• A remote-first team working across borders and time zones

• Driven by an urgent, ambitious mission with people at its heart

• Innovating the next generation of tools for people-powered campaigning

• Committed to a culture of trust, collaboration, and impact over ego

• A place where your voice counts and your work drives real change

What we offer:

• Working hours: Full time (5 days a week) or part time optional, (4 days a week, with a pro-rata salary adjustment.)

• Contract type: Permanent 

• Location: Remote within countries where WeMove Europe is registered to work 

• Salary ranges: Gross year salary per country, depending on experience level and location. The ranges below are indicative, and based on at least 5+ years of relevant experience. These salary ranges are estimates indexed to local living costs. Final calculations are based on city cost of living indexes and can differ slightly depending on your location

  • Netherlands, UK: 62,000 - 65,000 EUR (Amsterdam, London range 12% higher)

  • Belgium, Germany, France: 53,000 - 56,000 EUR (Brussels, Berlin range 7% higher; Paris ranges 12% higher )

  • Italy: 47,000 - 50,000 EUR (Rome ranges 87% higher)

  • Spain: 44,000 - 47,000 EUR (Madrid ranges 10% higher) 

  • Poland: 39,000 - 42,000 EUR (Warsaw ranges 10% higher)

• Benefits: home office set up and co-working space of your choice, 30 vacation days, training, professional development, regular team calls, full week retreat in person with the whole team, and much more…!

We are committed to being a diverse and inclusive workplace which is why people from communities that experience discrimination on the basis of race, ethnicity; women; people with disabilities; and LGBTQ+ people are especially encouraged to apply.

Next steps

If you are interested in this position, please send an application in English and include:

• Motivation letter.

• CV

• Work sample: share an example of a communications tactic you have used to achieve impact such as political change or response from a target (1 A4 page)

Our recruitment process involves the following stages:

• Evaluation of written applications

• 2 rounds of interviews 

• Final decision

**Applications in languages other than English will not be processed. Applications from people who are based outside of the countries where WeMove Europe operates will not be considered**

Our client is a national charity with a rich heritage and an ambitious vision: to create a future where science is more relevant, representative and connected to society. With around 35 staff, predominantly based in London, the charity works across education, communities, research, public engagement and science festivals, with equality, diversity and inclusion at the heart of its work. Prospectus is delighted to be supporting their search for a Head of Fundraising & Membership.

Salary: £46,811-£57,416

Full-time: 35 hours per week

Location: London. The charity operates an agile working policy, with the ability to work remotely for up to four days a week. For this role, there is an expectation of being in the London office one day a week, currently Tuesday, with flexibility considered for the right person.

This is an exciting opportunity for an experienced fundraiser to lead the fundraising and membership strategy, with a focus on growing and diversifying sustainable income. Alongside fundraising across corporates, trusts and foundations and other sources, the role will lead the membership strategy for EDIS, a national membership coalition hosted by the charity and delivered in partnership with the Francis Crick Institute. There is significant potential to grow membership, sponsorship and other income streams, alongside leading the existing Development team of two.

The charity is looking for an experienced and strategic fundraiser with a strong track record of securing income, managing pipelines and building funder relationships. You will bring excellent communication and relationship-building skills, alongside strong leadership and people-management experience. Corporate partnerships experience would be valuable, as would experience of membership or mixed-income models, but most importantly you will be motivated by the mission and excited by the opportunity to grow and diversify income.

To apply, please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

This charity is a Disability Confident Employer. After you apply, you will receive an email asking whether you wish to declare a disability for this application. As part of this commitment, a fair and proportionate number of disabled applicants who meet the minimum criteria for the role will be offered an interview.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Jessica Stoddart at Prospectus.

Prospectus is delighted to support a national health charity in the search for a Head of Relationship Fundraising. 

This organisation was established in 2012 by Emily Reuben and Alex Johnson after both of their sons were diagnosed with Duchenne muscular dystrophy. What began as a personal mission evolved into a nationally respected organisation driving systemic change across research, care, clinical trials and treatment access.

As the Head of Relationship Fundraising, you will have a key role in a new phase of fundraising development. Focusing on building sustainable income, this role will look to strengthen supporter engagement, develop long-term relationships across the Duchenne community, and grow philanthropic giving. This role will specifically look to build long-term relationships with supporters who have been personally affected by Duchenne - whether they are parents, carers, or friends and family members who want to fundraise in someone's honour or memory. 

The successful candidate will balance ambitious income generation with exceptional supporter care and sensitivity. They will also have proven fundraising experience across relationship fundraising, community, events, legacy, and philanthropy. This person will need to combine strategic thinking, emotional intelligence, and entrepreneurial energy to help grow a relationship fundraising programme rooted in compassion, trust, and measurable impact.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Rhiannon Mehta at Prospectus.

To apply, please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply, which will include a cover letter (maximum 2 pages).