Impact jobs
About the role
The Customer Services Manager will lead in driving change from a reactive helpdesk approach to a proactive insight led model, identifying how we can use technology and process change to deliver a seamless customer experience.
This hugely important role is the gateway to our customer offering, ensuring a best-in-class focus for service delivery.
Key responsibilities
- Lead on customer journey transformation through quality of service delivery and clearer routes to services and partnership offerings
- Systems leadership to optimise workflows, leverage CRM effectiveness (ideally Dynamics365) to forecast demand, reduce waste and drive value creation.
- Manage high volume, complex multi enquiry environment to resolution and escalation management.
- Data -focused approach to issue resolution, customer satisfaction and operational efficiency within a high performance culture.
This is a strategic leadership opportunity for someone who thrives on systems thinking, innovation and measurable impact. You’ll shape the future of NCVO’s customer journey, harness technology to deliver smarter services, and play a central role in driving growth, insight and organisational excellence.
Your background
- A track record in delivering high-touch Customer Service excellence in a membership environment.
- A strategic thinker that is operationally hands on looking to lead from the front.
- A data first approach to review performance and constantly strive for performance (exp with Dynamics365 would be great but not essential).
- Strong communicator with a natural coaching style and a background in managing change.
- Customer first mindset; how can we make their journey as fluent, simplistic and rewarding as possible.
This is an exciting time to join NCVO, with investment and opportunity across the organisation. We are evolving our services to ensure they meet the challenges facing the sector, creating real opportunities to make a positive impact on society.
About the Team
Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO’s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members.
We may close applications early if we receive a high volume of interest, so apply as soon as you can.
Why join us
With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!
Some of NCVO’s great benefits include:
- 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
- five days’ volunteering leave (pro rata for part-time staff)
- enhanced pay for maternity/adoption leave
- generous employer pension contribution of up to 8.5% of salary.
We are supporting a strategic grant making charity operating at the intersection of physical activity, youth empowerment, and systemic change. The organisation exists to empower women and girls, particularly those from backgrounds facing the greatest inequalities, to get active and stay active for life. Through targeted funding, co designed programmes, and bold advocacy, it tackles the physical, emotional and cultural barriers that prevent girls from feeling strong and confident in their bodies.
Its work combines grassroots investment with high level influence, guided by three core strategic priorities: reinventing how sport is offered to girls, amplifying their leadership voices, and sustaining its mission through long term investment.
Chief Executive Officer
Strategic grant making charity
Salary: Up to £70,000
Location: Hybrid, 2 days a week at a London office with regular UK wide project visits.
As the organisation enters its next phase of development, with growing ambition and an evolving funding landscape, we are seeking an inspirational and adaptable Executive Director to lead the organisation forward.
You will lead a small, high performing team and act as a principal bridge across a diverse network of partners and stakeholders. This is a significant charity leadership role, requiring someone who can steward strong governance, grow and diversify income, and build trusted relationships across corporate, community and trustee audiences, ensuring the organisation continues to maximise its impact for the girls it serves.
About you
We are seeking a creative, self motivated and values driven charity leader, who brings the following:
• Senior charity leadership and governance expertise, including experience reporting to and influencing a Board of Trustees and ensuring strong regulatory and financial oversight.
• Grant making and impact leadership experience, with confidence overseeing programme partnerships and Monitoring, Evaluation and Learning.
• A proven track record of growing and diversifying income, ideally through corporate partnerships, brand activation, staff or customer fundraising, or within grant making environments.
• Strong stakeholder leadership and commercial confidence, able to operate effectively within a corporate environment, build high level partnerships, and influence senior corporate leaders, trustees, community partners and young people.
• Credibility in youth facing and equity led work, with a deep understanding of the systemic barriers facing women and girls and a demonstrable commitment to advancing inclusion.
The organisation is committed to achieve greater diversity in its executive team and welcomes applications regardless of sex, gender, race, age, sexuality, belief or disability.
How to Apply
For further information, including how to apply, please view the appointment brief by clicking the ‘appointment brief’ button located against the role on the Prospectus website.
Recruitment Timetable
DEADLINE FOR APPLICATIONS: 15th March
PRELIMINARY INTERVIEWS: W/c 16th March
PANEL INTERVIEWS London: Late March or Early April
The Social Interest Group (SIG) is partnering exclusively with Robertson Bell in the search for a Chief Financial Officer. SIG is a dynamic charity and social impact organisation committed to delivering high-quality services and sustainable impact across the communities it serves. With a focus on long-term growth, transformation and financial sustainability, SIG operates with professionalism, integrity, and a trauma-informed approach. The organisation is committed to fostering an inclusive, collaborative, and innovative culture that empowers staff and promotes excellence.
The Role
The Chief Financial Officer is a pivotal member of the Executive Leadership Team, reporting directly to the Chief Executive Officer. You will provide strategic and operational leadership across finance and procurement, ensuring robust financial governance and delivering high-quality insight to support organisational decision-making.
Key responsibilities include:
- Lead SIG’s financial strategy, planning, and operational delivery to drive organisational growth and sustainability.
- Advise the CEO, Board, and senior leaders on strategic financial decisions, presenting complex information in an accessible way.
- Lead financial transformation and improvement initiatives, optimising systems and infrastructure.
- Provide oversight of budgeting, financial reporting, forecasting, and risk management.
- Lead the Finance team, fostering a culture of accountability, innovation and continuous learning.
- Ensure compliance with statutory, regulatory, and charity finance requirements, upholding the highest standards of governance and stewardship of public funds.
- Support income generation, strategic partnerships, and long-term financial planning.
- Maintain and review risk registers, business continuity plans, and organisational performance frameworks.
Candidate Requirements
We are seeking a highly capable, strategic, and commercially aware finance professional with:
- Professional accountancy qualification (ACA, ACCA, CIMA) with full membership of a recognised body.
- Significant senior financial leadership experience in the charity or not-for-profit sector.
- Proven experience in strategic financial planning, budgeting, forecasting, and reporting.
- Experience of leading financial transformation and change programmes.
- Experience presenting complex financial information to Boards and non-financial stakeholders.
- Strong understanding of charity finance regulations, SORP, governance, and compliance.
- Exceptional analytical, project management, and strategic planning skills.
- Ability to lead, influence, and inspire cross-functional teams and senior stakeholders.
- Commitment to SIG’s values, trauma-informed approach, and inclusive leadership.
Desirable:
- Relevant postgraduate qualification in finance, leadership, or management.
- Experience of overseeing IT.
- Experience in income generation, business development, or securing external funding.
Location
Hybrid working with twice a week in-person attendance required at SIG’s head office in London.
Please submit your CV to Robertson Bell, SIGs exclusive recruitment partner.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
About the role:
Do you have excellent strategic insight and wish to diversify your skill set and develop a career as a Campaign and Supporter Events Manager? We are looking for a talented, enthusiastic and highly organised individual with exceptional attention to detail and strong experience of managing supporter events, engaging stakeholders and strategic planning.
What you would be doing:
The Campaign and Supporter Events Manager is responsible for designing and delivering an events strategy in support of Imperial’s campaign and overarching fundraising goals and priorities. The postholder will manage and work closely with the Campaign and Supporter Events Officer to deliver a comprehensive and varied portfolio of events which engage and inspire Imperial’s existing and prospective donors, supporters, and key stakeholders.
What we are looking for:
· Proven experience of organising complex and high-quality events with substantial budgets in the Higher Education or not for profit sector
· Experience of leading major projects from planning through delivery to assessment
· Experience of developing a strategic events programme that supports fundraising and campaign strategy
· Demonstratable experience of applying effective problem-solving techniques and innovation in special event planning and delivery
· Excellent and thorough knowledge of all elements involved in high quality event organisation, including hybrid events
· Ability and willingness to work outside normal office hours, including attendance at evening events.
What we can offer you:
· The opportunity to participate in the next phase of supporter engagement and philanthropy at Imperial, as we embark on our ambitious fundraising campaign
· Benefit from a sector-leading salary and remuneration package (including 41 days’ annual leave and generous pension schemes).
· Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.
Further Information
This is a full-time post (35 hours per week).
This is a fixed term maternity cover contract for 12 months – date to be agreed with the successful candidate.
Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.
About Imperial
Welcome to Imperial, a global top ten university where scientific imagination leads to world-changing impact.
Join us and be part of something bigger. From global health to climate change, AI to business leadership, we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact.
As a member of our vibrant community of 22,000 students and 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network.
This is your chance to help shape the future. We hope you’ll join us at Imperial.
Our culture
We work towards equality of opportunity, eliminating discrimination and creating an inclusive working environment. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our webpages.
Our values are at the heart of everything we do and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity and innovation.
Closing date: 19 March 2026
£31,000–£34,000 FTE per annum
28 hours per week (4-day week)
Cardiff-based with hybrid working
18-month contract with potential to become permanent
Breast Cancer Now
At Breast Cancer Now, we’re here for anyone affected by breast cancer. From life-changing research to trusted information and specialist support, we’re working towards a future where everyone diagnosed with breast cancer lives, and lives well. To make this happen, we’re expanding our community presence in Wales.
We’re looking for a Senior Community Fundraiser to help build and grow our work across South Wales, while also playing a key part in our long-standing Asda Tickled Pink partnership, a collaboration that has already raised over £100 million. This is a chance to connect with communities, inspire supporters, and shape a newly re-established role in the region.
About the role
This is an opportunity to help re-establish Breast Cancer Now’s presence in Wales and build meaningful relationships across local communities. You’ll develop new supporters, steward existing ones, and represent the charity at events and in Asda stores as part of a new engagement pilot.
The role is based in Cardiff with hybrid working. You can work up to two days per week from home, with the remaining time spent in the community, at the Cardiff office, or in external meetings. The contract is for 18 months, with the intention to make it permanent if the pilot progresses as expected.
What you’ll do
- Build and develop relationships with individuals, community groups, clubs, societies and local businesses across South Wales.
- Support Asda Tickled Pink engagement by visiting stores, inspiring colleagues, and helping to grow community fundraising.
- Create tailored stewardship plans that ensure supporters feel valued and motivated.
- Identify new opportunities to increase fundraising income and act on them creatively.
- Represent Breast Cancer Now at events, meetings and community activities.
- Use insight and data to inform planning and understand impact.
- Work collaboratively with colleagues across the fundraising and partnership teams.
About you
We’re looking for someone who is:
- A strong relationship-builder who enjoys meeting new people and making connections.
- Confident and engaging, with excellent verbal communication skills.
- Organised, proactive and able to work independently across a varied region.
- Creative and open to trying new approaches to engage people.
- Comfortable balancing multiple priorities and managing your own time effectively.
Welsh language skills would be beneficial but are not essential.
You will need a full driving licence and regular access to a car.
Working at Breast Cancer Now
You’ll join a supportive, mission-driven team that is passionate about making an impact. We’ll make sure you have a meaningful induction period at the Cardiff office to get to know colleagues and feel part of the wider Breast Cancer Now community.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
There when it matters
About the role:
The Regional Fundraiser is responsible for delivering sustainable net income through a variety of income streams across a hospice catchment area in line with fundraising strategy.
The post holder delivers locally tailored activity, building and maintaining strong relationships with supporters, community groups, businesses and volunteers to grow income and engagement.
Working closely with the Regional Fundraising Team Manager and colleagues, the role contributes to planning, delivery and mitigation across key income streams.
As an ambassador, representing the charity within the local community, promoting collaboration across hospice, retail and fundraising teams.
The role ensures excellent supporter stewardship, accurate data management and compliant fundraising practice.
Through excellent supporter care, compliant practice and flexible cross-team collaboration, the Regional Fundraiser drives net income and supports the long-term sustainability and reputation of Sue Ryder.
About you:
• Experience of using a fundraising CRM to manage activity.
• Ability to contribute to a collaborative team culture
• An excellent networker, capable of developing relationships with people from a wide variety of backgrounds.
Essential Criteria
• Experience of successfully delivering activity in line with fundraising strategy.
• Experience of delivering net income, ideally across a variety of income streams including corporate, in memory, events (third-party and staff led) high value (£5k+), community groups and volunteer-led activity.
• Experience of forming, nurturing and maintaining relationships within local communities including individuals, groups and associations to deliver growth in income
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.
Benefits
• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
• Staff discount of 10% on new goods online
• Structured induction programme and learning and development opportunities.
For more of our employee benefits please visit our website.
We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible.
We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation.
If you want more than just a job, we want you.
Join the team and be there when it matters.
Do you pride yourself on being a great communicator, strategic thinker and a good leader? Do you want to make a real difference to people's lives? If so, we have the job for you.
Job Title: Head of Charity
Location: Home-based, with regular travel to TALK groups, meetings and events across Guildford, Ashford, Walton-on-Thames, Woking and surrounding areas
Working Hours:4 days per week, with flexibility as required
Salary: £36-£40K (£45-50K FTE)
Contract Type: Permanent (subject to a 3-month probationary period)
Benefits: 25 days annual leave (pro-rata for part time work); Company Pension Scheme
Accountable To: Board of Trustees, through the Chair
About us
TALK Surrey CIO is a small local charity dedicated to supporting people affected by stroke and aphasia, an acquired language and communication difficulty. People with aphasia can often feel isolated and lose their confidence. We provide group activities, home visits, and community services designed to improve quality of life and foster social connections. Our team of trained volunteers and two existing part-time staff provide an inclusive and supportive group environment for our members to practise their communication skills, share experiences and enjoy each others' company.
We are seeking a dynamic, compassionate Head of Charity to be responsible for leading our organisation, ensuring our services are high-quality, sustainable, and responsive to the needs of our members. You would be responsible for the overall leadership, management and development of TALK, including thinking ahead to expand our range of services. You will ensure the charity is well governed, financially sustainable and delivering high-quality, person-centred services aligned to its mission.
You would work closely with Trustees, staff, volunteers, members and other stakeholders to shape the charity’s future, strengthen partnerships, and ensure effective service delivery.
About you
Ideally you will have:
- Experience in managing or leading a small organisation, charity or service.
- Strong leadership and organisational skills, with the ability to manage competing priorities.
- Experience developing and improving services based on user need and evidence.
- Excellent communication and relationship-building skills.
- Experience supporting, supervising or managing staff and/or volunteers.
- High emotional intelligence and commitment to person-centred services.
- Commitment to equality, diversity and inclusion.
- Ability and willingness to travel locally to TALK groups and meetings.
Experience working in the voluntary or charity sector and an understanding of charity governance, compliance and accountability would be desirable, as would some knowledge of stroke, aphasia or related health and social care services. Other desirable attributes are: Experience of fundraising, grant management or income development and Experience of volunteer management and community engagement.
For more information, please see the attached Job Description
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
We are a national charity dedicated to ensuring support and access to treatment for everyone living with leukodystrophy. These rare and often life-limiting conditions affect individuals and families in profound ways, and we are committed to ensuring that no one faces them alone.
Our work focuses on the shared challenges across all leukodystrophy conditions, bringing together those affected within a compassionate community of Tender Loving Care. Alongside providing support, we champion research, raise awareness among both the public and medical professionals, and collaborate with specialists and other rare disease charities to improve best practice across healthcare systems.
As we continue to develop and strengthen our impact, we are seeking an experienced and values-driven Chief Finance & Operations Officer to join our senior leadership team.
The role
This is a key leadership role within the organisation, responsible for ensuring strong financial stewardship, operational effectiveness, and regulatory compliance. Reporting to the CEO and working closely with the Board of Trustees, you will provide both strategic financial leadership and hands-on operational support.
This role will suit a qualified accountant who enjoys combining strategic oversight with practical involvement in the day-to-day realities of a small charity.
Please note that this is primarily an office-based role.
Key responsibilities
Finance & governance
- Lead on all aspects of financial management, reporting, and control
- Prepare management accounts, cashflow forecasts, budgets, and year-end statutory accounts
- Liaise with auditors/independent examiners
- Ensure compliance with Charity Commission and Companies House requirements
- Work closely with the CEO and Treasurer and support the Board of Trustees with clear financial reporting and advice
- Oversee payroll, gift-aid and financial policies
- Work within our current Sage desktop system and support the transition to a cloud-based finance system, which is being implemented at the start of our new financial year (July 2026).
Operations
- Oversee operational systems and processes to ensure efficiency and compliance
- Support HR administration and organisational policies
- Manage risk, insurance, and regulatory requirements
- Contribute to strategic planning and organisational development
- Be willing to engage in day-to-day operational matters as they arise
About you
We are looking for someone who:
- Is a fully qualified accountant (ACCA, ICAEW, or equivalent)
- Has proven experience in charity finance, including SORP and restricted funding
- Has experience working with trustees and senior leadership teams
- Is comfortable working both strategically and operationally
- Is hands-on, pragmatic, and solutions-focused
- Has excellent communication skills and the ability to explain financial information clearly to non-finance colleagues
- Is aligned with our mission and values
Experience in a small charity environment would be highly desirable.
Why join us?
- Opportunity to make a meaningful impact in a values-led organisation
- Senior leadership role with influence across the organisation
- Flexible working arrangements
- A collaborative and supportive working environment
Our Mission is to support anyone affected by leukodystrophy, support research, raise awareness and improve best practice within healthcare systems.



The client requests no contact from agencies or media sales.
Job Title: Independent Gender Violence Advocate (IGVA)
Location: The Gaia Centre, Lambeth
Salary: £14,428.56 per annum, inlcuding London weighting if applicable
Contract type: Part Time, Permanent
Hours: 18.75 hours per week (working days to be discussed)
We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.
The independent gender violence advocate will work closely with victims of gender-based violence from the point of crisis, to provide high quality independent advocacy and support to survivors of gender-based violence at the highest risk and their children.
The role will be part of increasing the ability of partner agencies to recognise, reject and respond appropriately and safely to all forms of gender-based violence (including domestic violence, sexual, financial and emotional abuse, female genital mutilation, forced marriage and honour-based violence). The post holder will empower survivors by providing them with emotional, practical and personal welfare support. The job involves ensuring that women are provided with a safe, supportive and welcoming environment, enabling them to access their rights, make decisions and increase their life options.
The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors. The job involves informing survivors of the full range of civil, criminal, and practical options that might increase their safety.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 1 April 2026
Interview Date: 9 and 10 April 2026
The client requests no contact from agencies or media sales.
LGBTQ+ Adult Project Worker
Responsible to: Communications and Engagement Manager
Hours: Part time 6 hours
Salary: £13.45 per hour
Based: Fenny Stratford + outreach across Milton Keynes (for which travel expenses are paid)
Contract: Fixed term for 12 months (potential extension, subject to funding)
Closing Date: 23:59 on 8th April 2026
Interview Date: Tuesday 14th April 2026
Context
Q:alliance provides support, information and representation for LGBTQ+ people who live, work and socialise in Milton Keynes and surrounding areas. Our goal is to create safe, welcoming spaces and accessible resources to ensure that the LGBTQ+ community is visible, represented and supported.
Scope
The Adult Project Worker will facilitate up to three weekly provisions for LGBTQ+ adults, working collaboratively within the team to develop activities that reduce isolation, create opportunities for belonging, and strengthen participation within the LGBTQ+ community in Milton Keynes.
Sessions may take place at our centre in Fenny Stratford or at community locations across Milton Keynes, including Central Milton Keynes. Due to the nature of community-based group provision, most sessions take place during evenings, with some weekend working required to support community events and activities.
Main Responsibilities
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Support, information and empowerment – Develop and deliver resources, activities and events within group programmes. Create welcoming, safe and enjoyable environments where community members feel respected and included. Provide light-touch support and appropriate signposting to relevant services, and liaise with stakeholder organisations that support our community.
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Co-production – Encourage meaningful involvement from beneficiaries in shaping activities and services. Support individuals to take on participatory roles within the organisation, such as co-chairing sessions or contributing to programme development. Seek innovative ways to embed community voice within service delivery.
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Inclusivity – Ensure that services remain welcoming and accessible to a diverse range of LGBTQ+ people. Support activities that reflect varied perspectives, experiences and identities within the community.
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Data capture and intelligence - Support Q;alliance’s commitment to sustaining a contemporary data and monitoring mechanism, guaranteeing we can deliver thorough evaluations of our services and competent feedback to our funders and stakeholders on the efficacy of our work.
Skills and Experience
Expertise
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Experience supporting individuals or facilitating group activities
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Ability to plan, deliver and evaluate a diverse range of activities
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Knowledge of the challenges affecting the LGBTQ+ community
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Understanding of mental health and approaches to building resilience
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The ability to follow policy and procedures in relation to recognising, recording, and responding to safeguarding concerns and liaising with the Designated Safeguarding Lead
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Ability to maintain confidentiality
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Confidence to plan and lead activities independently and work as part of a team
Communication
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A general level of education evidencing good literacy skills and record keeping
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A confident and engaging communication style
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Ability to motivate and inspire participants
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Confidence communicating with partner and stakeholder organisations
Behaviours
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Demonstrates clear professional boundaries
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Passionate about equality and the rights of LGBTQ+ people
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Commitment to co-production and community involvement
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An ability to listen with empathy and act with compassion
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Model conduct essential for successful teams, such as reliability, honesty and courage
Desirable (non-essential)
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Qualifications and training in mental health first aid, or the desire to gain relevant qualifications.
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Data, monitoring, and impact training, including up to date GDPR certificate (2 years)
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LGBTQ+ lived experience
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Volunteer management experience
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Full UK Driving License
Other
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Ability to work flexibly
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Commitment to further personal development and training
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This role involves working with members of the community and may involve contact with adults who could be considered vulnerable. As part of our commitment to safeguarding, the successful applicant will be required to undergo an Enhanced Disclosure and Barring Service (DBS) check. Appointment to the post will be subject to satisfactory DBS clearance and references.
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We are particularly interested in receiving applications from individuals from underrepresented communities within the LGBTQ+ community and those with lived experience of marginalisation
What you’ll bring to the team
You will work collaboratively with the adult services team to strengthen Q:alliance’s adult provision and ensure that our services continue to meet the needs of the LGBTQ+ community.
The role will contribute to creating safe and welcoming spaces in line with Q:alliance’s Safer Spaces policy, helping ensure consistency and quality across our different adult programmes.
All staff are required to adhere to Q:alliance safeguarding policies and procedure
The Adult Project Worker will have responsibility for the following documents.
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Session registers and monitoring data
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Overview and evaluation forms
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Basic activity reports where required
To create and nurture a safe and thriving LGBTQ+ community in and around Milton Keynes, where everyone is empowered to be their true selves.



The client requests no contact from agencies or media sales.
About the role
The Support Advisor will be at the forefront of our future-focused, one-route-in enquiry model.
As the first point of contact for members and customers, you’ll confidently diagnose needs, triage enquiries to the right services or specialist partners, and deliver a seamless, technology-enabled experience at scale.
Commercially aware and insight-driven, you’ll play a key role in driving organisational growth by identifying opportunities across consultancy, training, events and more—moving beyond reactive support to proactive, high-impact engagement.
Key responsibilities
- Manage high-volume phone and digital enquiries with professionalism and agility, delivering a consistent, high-quality customer experience across all touchpoints.
- Diagnose needs and triage customers to appropriate NCVO services or partners, identifying cross-selling opportunities and contributing to income targets.
- Maintain accurate, high-integrity CRM data to support insight and service innovation.
- Embed and utilise emerging AI tools to resolve routine queries efficiently.
This is an exciting opportunity for an ambitious, customer-focused professional who thrives in a fast-paced environment and wants to help shape the future of member engagement.
Your background
- Experience in a high-volume customer service, membership or contact centre environment.
- Strong communication skills, with confidence handling phone and digital enquiries professionally and efficiently.
- Proven ability to diagnose customer needs and triage or signpost to appropriate services.
- Commercial awareness, with experience identifying cross-selling or income-generating opportunities.
- Experience using digital and CRM systems, with a strong commitment to data accuracy and integrity.
- The ability to work at pace, manage competing priorities and maintain a consistently high-quality customer experience.
This is a great time to join an evolving team at NCVO and gives you the chance to experience member and customer engagement at a leading civil society organisation.
This role offers exposure across the organisation, opportunities to drive meaningful impact and the chance to contribute directly to our growth and influence.
About the team
Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO’s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members.
We may close applications early if we receive a high volume of interest, so apply as soon as you can.
Why join us
With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!
Some of NCVO’s great benefits include:
- 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
- five days’ volunteering leave (pro rata for part-time staff)
- enhanced pay for maternity/adoption leave
- generous employer pension contribution of up to 8.5% of salary.
Find out more about the benefits of working at NCVO.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Corporate Partnership Officer
Alton, Hampshire
(flexible/remote but with weekly visits to our charity’s head office in Alton, Hampshire)
Up to 35 hours per week
Permanent
C.£30,000 depending on experience
About us
7.2 million people in the UK have chronic kidney disease (CKD), a diagnosis that can turn your world upside down.
For 50 years, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by this lifelong condition. We continue to provide practical, emotional, and financial support for individuals and their families, while also working with healthcare professionals to improve care services and campaign for change.
Kidney disease can affect anyone and there is no cure. We are here for the young and the old, for those struggling to make ends meet, for families and loved ones. We fight tirelessly, giving our total support, to improve the lives of kidney patients and their families.
We’ve grown significantly over the past five years. But this is just the start – we want to grow our income significantly in the next three years. We have to – there are so many people who need us.
We’ve been making quite a splash recently – our ‘Cost of Staying Alive Report’ made the front cover of The Guardian last year, and the follow up ‘Left Out in the Cold’ report was recently featured on Sky News and in The Evening Standard. Our ‘Priced Out of Existence’ campaign was shown on the BBC 6 o’clock and 10 o’clock News and referenced by media across the UK. Our #BloodyAmazingKidneys campaign has reached more than 6 million people and 294,000 of those have taken our digital kidney health checker.
We’re building partnerships with leading companies across the UK, raising the profile of kidney disease and working with them to make sure that their customer service teams understand the needs of kidney patients throughout the country, working with them to make sure that kidney patients are top priority for their vulnerable customer teams. We’re working with global pharmaceutical companies developing world class patient information and advice. And we want to identify more companies in different sectors who are passionate about supporting people with kidney disease, which is why we are expanding our Corporate Partnerships team.
The charity is set to build on this success and aims to continue this growth, so that we can reach more kidney patients and their families, providing critical support at a time when it is needed now more than ever.
About the role
The Corporate Partnerships Officer will play a key role in this growth, managing and securing new corporate partnerships with support from the Corporate Partnerships Manager. Our corporate partnership income has grown from zero in 2020 to c£2.3 million in 2025. It is a very exciting time to be joining the charity and our Fundraising team.
Primarily, you will be responsible for managing your own portfolio of corporate partnerships, growing strong relationships, delivering partnership activities, and proactively securing new corporate partnerships, including charity of the year relationships. You'll further support the Corporate Partnership Manager and Director of Fundraising, Marketing and Communications as needed with key activities within larger partnerships, developing a well rounded understanding of how Kidney Care UK works in partnership.
You will also work closely with the Events, Marketing & Communications teams to promote and support all opportunities to drive corporate income growth ensuring strong collaboration.
Key duties will include;
- Managing relationships with key contacts,
- Delivering partnership activities such as renal unit visits or training presentations to key staff,
- Delivering informative annual reports,
- Proactively secure and onboard new partnerships within your target area.
You will do this by stewarding the significant number of existing relationships and partnerships we already hold and maximising any opportunities that exist. Alongside this, you'll be working with the Corporate Partnership Manager to manage a personal goal of generating new partnerships through proactive engagement to and through our supporters, beneficiaries, networks, and contacts.
The right candidate will have a proven record of building strong and rewarding relationships, and confidence in managing and building these relationships autonomously. You will be a driven and enthusiastic fundraiser with experience of cultivating new relationships across a range of businesses and sectors and a willingness to learn and develop your skills.
The role will adapt and develop with the individual and offers huge potential for personal and career development.
What we offer
Working at Kidney Care UK is incredibly rewarding and you will see the life-changing impact that the charity has on kidney patients and their family:
- Flexi-time – we are flexible about start and finish times, and flexible about your location.
- Annual and Christmas leave – we offer 25 days annual leave for full time employees plus bank holidays. We also close for three days between Christmas and New Year, and you don’t need to take this from your annual leave allowance.
- Pension – you’ll be eligible for and auto-enrolled into a pension scheme.
- Health cashback plan – ability to claim back a wide variety of routine medical treatments.
- Employee Assistance Programme – access to a wide variety of support including counselling, health resources and advice.
- Cycle2Work scheme
- Learning and development – you’ll be able to access the full benefits of our membership of Fundraising Everywhere and Charity Comms.
We are the UK's leading kidney patient support charity



The client requests no contact from agencies or media sales.
Harris Hill are delighted to be working with a wonderful charity to recruit for the Public Fundraising Manager in order to raise the charity profile, expanding their grassroots support base, and delivering exceptional standards of donor care. Working in close partnership with Marketing team, you will lead on challenge events and community fundraising, individual giving, in memory and legacy fundraising,
Key Responsibilities
- Develop and deliver short, medium and long-term public fundraising plans and budgets, monitoring income and expenditure.
- Oversee the creation and evolution of fundraising products and propositions to ensure strong ROI and audience resonance.
- Champion public fundraising within integrated campaigns, maximising predictable, unrestricted income through regular giving, in memory and legacy programmes.
- Lead individual giving activity, including online appeals, Christmas appeal and auction, with a strong focus on stewardship and retention.
- Plan and deliver an annual cycle of supporter communications, including appeals, newsletters and impact reporting.
- Optimise third party and online fundraising channels (including Facebook and Instagram).
- Lead the legacy programme, embedding gifts in wills messaging across the organisation.
- Support families to fundraise with care, professionalism and sensitivity.
- Grow income from grassroots and community organisations (schools, faith groups, golf clubs and more), focusing on £1k–£5k opportunities.
- Manage and develop the challenge events portfolio (e.g. Hackney Half, London Landmarks, Royal Parks, London Marathon), ensuring excellent participant stewardship and maximum income.
You will bring:
- Proven experience delivering short, medium and long-term fundraising plans and budgets.
- Experience in at least one key public fundraising area (individual giving, challenge events, community fundraising, legacy or in memory).
- Strong relationship building skills with high emotional intelligence.
- A creative, growth oriented and commercially minded approach.
- Excellent written and verbal communication skills, including crafting compelling impact stories.
- CRM experience (e.g. Donorfy or similar).
- Line management experience (formal or informal).
- Strong analytical skills and attention to detail.
- Exceptional time management within a dynamic environment.
Salary: Circa £40,000 per annum
Location: London, hybrid working, 3 day a week in the office
Contract type: permanent, full- time,
Closing date: Friday 20th March at 9am
Interview: 1st round 24th March via Teams
2nd round w/c 30th March
Recruitment process: Cv and Supporting Statement to
If this sounds like you, then please do get in touch ASAP!
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Brainkind exists to ensure that life after brain injury can be a life well lived.
As the UK’s largest not-for-profit provider of specialist brain injury rehabilitation and neurological services, we support more than 750 people each year across our network of hospitals, assessment and rehabilitation centres, and community services in England, Scotland and Wales. With 86% of our services rated ‘Good’ or ‘Outstanding’, and a unique integrated pathway from hospital to community, Brainkind is the national leader in specialist brain injury rehabilitation.
We are now seeking an exceptional Chief Executive Officer to lead Brainkind into its next phase. This is a pivotal moment for the organisation: an opportunity to strengthen financial resilience, sharpen operational alignment, and build on our strong foundations to deliver even greater impact for the people we support.
Reporting to the Chair and Board of Trustees, the Chief Executive Officer will have full accountability for organisational performance, strategy, and culture. You will lead and develop a committed and experienced Executive Team, ensure the continued delivery of high-quality, person-centred services, and build trusted relationships with commissioners, partners, regulators, and stakeholders across the health and care system.
This role requires a proven executive leader with experience operating at scale within health, social care, or a similarly complex regulated environment. You will bring a strong track record of delivering organisational performance, financial stewardship, and leading organisations through periods of change, growth, or transformation.
Above all, you will be a visible, values-driven leader, able to combine strategic clarity, operational discipline, and commercial judgement with a deep personal commitment to improving the lives of people with brain injuries.
This is an opportunity to lead one of the UK’s most important specialist charities at a time of both challenge and opportunity, and to make a lasting difference to the lives of those we serve. The successful candidate will have the opportunity to shape the future of specialist brain injury rehabilitation in the UK and lead an organisation with deep expertise, committed staff, and a clear sense of purpose.
Benefits
- Flexible working arrangements around 10am-4pm core hours
- 40 days paid leave per year: 25 days annual leave (pro-rata), 8 bank holidays, 3 days between Christmas and New Year and 4 wellbeing days (pro-rata)
- Strong commitment to professional development with a dedicated training budget
- Up to 5% pension contribution
- Cycle to work scheme
- Employee Assistance Programme offering access to free therapy
- Work phone and laptop
- A supportive and inclusive culture with regular team social events
We are actively trying to increase the diversity of our workforce and we encourage applications from people from minoritised ethnic backgrounds. We are dedicated to being a workplace where everyone feels a sense of belonging and where diversity is celebrated. In our last staff survey, 95% said they feel a sense of belonging at Settle. Please see our website for more information on our approach to Equity, Diversity and Inclusion.
Settle is committed to increasing the representation of lived experience of the care system in our team. Therefore, care-experienced applicants who meet the essential criteria above will be guaranteed an interview. Plerase see the job description for a definition of care-experience.
The role
As a Senior Coach you will be working on the frontline delivering high quality one-to-one support to a caseload of young people across London. You will support young people to recognise and capitalise on their strengths by taking a coaching approach. You will work with young people who have been identified as having higher support needs and be proactive in taking steps to manage risk across your caseload. We are looking for a Senior Coach who can lead on demonstrating best practice across the coaching team and support the Programme Management Team to maintain an excellent standard of support. You will use your insight and experience to act as a mentor to new coaches and support coaching colleagues in their practice, and to look to actively improve our support offer in collaboration with other Senior Coaches and Programme Managers. We are looking for someone who is compassionate in their work with others and celebrates examples of good practice whilst highlighting where there are areas for improvement, approaching this in a collaborative way.
You will draw on your experience to build and strengthen relationships with external professionals and develop Settle’s network across the boroughs where young people live.
What we're looking for
We are looking for a driven, experienced individual, with the relevant skills to provide high quality support to a caseload of young people and ensure we give the very best we can. We are interested in someone who has a good grounding in a related frontline service and experience of proactively managing a caseload, collecting high quality data and keeping accurate notes. You will have the ability to take initiative and be comfortable flexing your priorities to support young people alongside holding Settle’s strategic goals.
You will be comfortable managing a level of heightened risk with the young people you are supporting, keeping timely and high-quality records, liaising with other professionals from a range of backgrounds, and providing support to colleagues to work towards positive outcomes for young people. You will have experience in managing safeguarding concerns well and thrive in the ups and downs of support-based work.
Overall, we are looking for a compassionate frontline worker, with an understanding of the value in coaching, and who has a level head at times of crisis. You are not afraid of shying away from difficult conversations and will challenge others appropriately to help them see a different perspective or viewpoint, always holding young people at the centre of your work.
Our vision is a 21st century Britain where no young person is homeless and all young people get a fair chance at doing well.
The client requests no contact from agencies or media sales.
