Mental health jobs

About the role:

This role plays a key part in delivering a high-quality, front-facing customer service to residents, visitors, and partners during daytime operational hours.

As the first point of contact, the postholder will provide a professional, welcoming, and efficient service at reception, responding to queries, supporting residents, and coordinating with internal teams to ensure a smooth and positive customer experience.

The role is primarily weekend-based (Saturday and Sunday), with flexibility required to cover weekday shifts during periods of annual leave, sickness, or increased operational demand.

WORKING PATTERN

• Primary working days: Saturday and Sunday
• Shift times: 8:00am – 8:00pm
• Flexibility required to cover weekday shifts where needed
• Occasional attendance at training or meetings during weekdays

RESPONSIBILITIES & ACCOUNTABILITIES

• Provide a professional, friendly, and welcoming reception service at all times
• Act as the first point of contact for residents, visitors, and stakeholders
• Manage a high volume of face-to-face, phone, and email enquiries
• Ensure all visitors are appropriately greeted, managed, and directed
• Respond to resident queries promptly and effectively
• Escalate complex issues to the relevant teams (housing, support, maintenance)
• Maintain regular communication with internal departments to resolve issues efficiently
• Promote a positive, inclusive, and supportive environment for residents
• Support the day-to-day running of the building and front-of-house services
• Manage post and parcel distribution accurately and securely
• Maintain booking systems, logs, and records as required
• Assist with coordinating appointments and service access
• Ensure communal areas are clean, safe, and welcoming throughout the shift
• Monitor activity within the building and report any concerns appropriately
• Follow all health and safety procedures, including incident reporting
• Support emergency procedures in line with organisational policy
• Accurately record interactions, incidents, and tasks using internal systems
• Maintain shift handover notes to ensure continuity of service
• Follow organisational processes and procedures consistently
• Work collaboratively with colleagues across departments
• Provide cover for colleagues during absences and busy periods
• Attend team meetings and training sessions as required

PERSON SPECIFICATION

Experience

• Experience in a customer service, front-of-house, or concierge role
• Experience working in a fast-paced, customer-facing environment
• Experience handling enquiries and resolving issues

Skills & Knowledge

• Excellent communication and interpersonal skills
• Strong customer service focus with a professional and approachable manner
• Good IT skills (e.g. Microsoft Office, email, databases)
• Ability to prioritise tasks and manage time effectively
• Understanding of confidentiality and professional boundaries

Abilities

• Ability to remain calm and professional under pressure
• Ability to problem-solve and respond to a range of situations
• Ability to build positive relationships with a diverse range of people

Personal Qualities

• Friendly, approachable, and reliable
• Proactive and organised
• Patient, empathetic, and respectful
• Honest and dependable

Desirable

• Experience in supported housing, residential settings, or community services
• Knowledge of safeguarding and resident welfare practices

Interviews: 10th June in-person at our Dorfman Centre

Employer: King's Trust International (not The King's Trust)

Join The King’s Trust International and play a pivotal role in unlocking life changing opportunities for young people around the world. As our Prospect Development Manager, you’ll sit at the heart of our fundraising team driving a high-quality pipeline of prospects, delivering insightful research across individuals, corporates and institutions, and ensuring we operate to the highest ethical and compliance standards. You’ll also lead the transition to Microsoft Dynamics, shaping how we use data to power fundraising success.

This is a brilliant opportunity for someone with strong analytical skills, sound judgement and a passion for impact. You’ll work closely with senior stakeholders, influence fundraising strategy, and champion best practice in prospect research, data use and due diligence. If you’re a proactive self starter who thrives in a fast paced, purpose driven environment, this is your chance to help scale a global organisation dedicated to helping young people learn, earn and thrive.

Perks for working at The King’s Trust International:

• Great holiday package. 30 days annual leave entitlement, plus public holidays. Office closure the days between Christmas and New Year
• Fantastic Family leave. Receive 13 weeks full pay and 13 weeks half pay for maternity and adoption leave, and pro rata entitlement for shared parental leave. Receive 8 weeks' full pay for paternity leave.
• Flexible and agile working. Where operationally possible, you can work your hours that support a work-life balance, including compressed hours and hybrid-working (part office - part home-based) or working from home options.
• Benefits platform. Everything from health and financial wellbeing support to discounts on your favourite restaurants, shops and cinemas
• A free employee assistance programme (EAP) to support your mental wellbeing.
• KTI will contribute 5% of your salary to the workplace Pension Scheme
• Generous life assurance cover (4 x annual salary)
• In-house and external training opportunities are available throughout the year

ABOUT MUSTARD TREE

At Mustard Tree, we believe everyone deserves dignity, opportunity, and hope.

We work alongside people experiencing poverty, homelessness, and financial hardship, providing practical support, life-changing opportunities, and pathways towards greater stability and independence.

Our work addresses both the causes and consequences of poverty. We support people not only in crisis, but as they rebuild confidence, develop skills, improve wellbeing, and take meaningful steps towards a more secure future.

ROLE PURPOSE

This role provides person-centred employment and progression support to individuals facing barriers to financial wellbeing, including homelessness or risk of homelessness. Working with a managed caseload, this role will support participants to build confidence and employability skills, and progress towards meaningful, sustained employment, further education, or accredited training.

The role includes a blend of structured employability support, responsive frontline 121 work combined with corporate partnership skills.  This role will work directly with Freedom Trainees and Mustard Tree clients, supporting walk-ins, referrals, and longer-term participants. This role will represent our values through high-quality, compassionate, and professional service delivery.

This role combines direct participant support, employability delivery, employer engagement working with the Salford Area Manager. You will work across our Eccles and Little Hulton sites, helping create meaningful opportunities that enable participants’ progression.

Key Competencies

1. World Class Welcome and Customer Service

· Deliver Work Placement and Employment service across Salford appropriate to participants’ needs, through a welcoming, inclusive, and professional service that reflects a world-class customer experience.

· Networking and building relationships in Salford with new and existing corporate partners to deliver work placement opportunities to Freedom Project trainees, attendees to structured courses/clubs, and referrals from partner organisations (JCP and Elevate partners)

· Provide tailored, 1:1 employment and skills support, including caseload management, action planning, CV development, job search, and interview preparation.

· Adapt support to meet the diverse and complex needs of participants, demonstrating empathy and resilience.

· Manage referrals and signposting effectively, ensuring participants access appropriate internal and external services.

2. Proactive in Living and Sharing our Culture, Values and Behaviours

· Consistently model Mustard Tree’s values, culture and expected behaviours in all interactions with participants, colleagues and partners.

· Promote equality, diversity and inclusion by creating safe, welcoming and respectful environments for everyone by building positive relationships, challenge inappropriate behaviour appropriately, and reflect on feedback to continuously improve practice.

· Communicate in an inclusive, accessible and person-centred way, adapting approaches to meet participants needs.

· Demonstrate professionalism, integrity and accountability while maintaining boundaries and delivering on commitments.

3. Courage in Problem Solving and Embracing Change to Meet Needs

· Identify barriers affecting participant progression and respond to reduce/remove the barriers

· Adapt quickly and positively to changing priorities, service demands and participant needs while maintaining high-quality support.

· Demonstrate resilience when managing complex situations, setbacks or competing pressures, whilst taking ownership of actions and outcomes

· Embrace learning, feedback and change to continuously improve ways of working and support positive participant outcomes

4. Confident in Safeguarding and Incident Management

· Manage situations calmly and professionally, maintaining dignity and safety for all.

· Follow safeguarding, health and safety, and incident management procedures, escalating concerns appropriately.

· Work collaboratively with colleagues, contributing to case discussions and team meetings

• Complete and maintain accurate documentation, incident forms, and risk records.
• Attend required training, supervision, and reflective practice sessions and keep up to date with relevant legislation and local statutory and voluntary-sector provision.

5. Skilled in Reporting

· Monitor progress, record outcomes, and adapt support in response to individual needs, using TreeSalt, case notes, and case studies to evidence impact.

• Signpost and refer trainees and participants to appropriate internal services and external agencies, including housing, mental health, benefits, and specialist support.
• Track participant outcomes including engagement, training completion, volunteering, work placements, and employment progression to support internal reporting requirements and funder monitoring.

6. Positive Management of Stakeholders, Partners and Supporters

• Build and maintain strong working relationships with local employers, job centres, statutory services, charities, and third-sector organisations.

• Coordinate referrals and progression pathways into and out of the programme. Establish and maintain pathways into employment, education, training, and volunteering.

• Identify, develop, and maintain work placement and progression opportunities with employers and partner organisations.
• Match participants to placements aligned with their interests, goals, and support needs.

• Ensure placements are structured, safe, and provide meaningful learning and development. Escalate any placement-related issues promptly and collaboratively.

General Duties

• Work in line with organisational policies, procedures, and values.
• Support colleagues and provide cover across services and sites when required.
• Take responsibility for professional development and ongoing learning.
• Act as a positive ambassador for the organisation internally and externally.
• Contribute to environmental responsibility through day-to-day working practices.
• Undertake any other duties appropriate to the role as required.

What we are looking for.

Person Specification 

Minimum of two years’ frontline experience supporting adults, including vulnerable individuals. - Essential

Experience supporting people facing multiple barriers such as poverty, homelessness, unemployment, or housing instability. - Essential

Experience of managing varied caseloads and achieving measurable outcomes with participants. - Essential

Experience of and/or ability to build and maintain partnerships with external organisations, local businesses or employers. - Essential

Understanding of employability pathways, training provision, and labour market opportunities. - Essential

Resilient, adaptable, with flexible enthusiastic approach. Able to work on their own initiative as well as contributing effectively as part of a team. - Essential

Knowledge and understanding of safeguarding, health and safety, and risk management. - Essential

Good interpersonal skills, including verbal and written communication skills. - Essential

Degree-level qualification and/or equivalent experience in responsible roles. - Desirable

Strong time management and administration skills, with the ability to multitask - Essential

Experienced in using IT systems including Microsoft Office, including Outlook, Excel, and Word - Desirable 

Full UK driving licence and access to a vehicle and willingness and ability to travel regularly across our Salford hubs - Desirable

Why Work for Mustard Tree

Working at Mustard Tree is more than a job - it’s an opportunity to be part of a community that is changing lives every day.

Our Culture

• A values-led organisation where compassion, dignity, and respect guide everything we do
• A supportive and collaborative team environment where your voice matters
• A place where lived experience is valued and people are encouraged to bring their whole selves to work
• A strong sense of purpose, with the opportunity to see the real impact of your work

What We Offer

• A meaningful role where you can make a tangible difference in people’s lives
• Opportunities for learning, development, and progression, including access to training and mentoring
• A flexible and supportive approach to working, with consideration for work-life balance
• 25 days annual leave plus bank holidays (increasing with length of service), with additional bank holidays and a day off for your birthday
• Employer pension contribution
• Access to wellbeing support, including Employee Assistance Programme (EAP) Perkbox

We are committed to investing in our people and creating an environment where you can grow, feel supported, and do your best work.

How to Apply

Please submit your CV and a supporting statement - telling us about your experience and why this role matters to you.

This job description is intended as a guide and may evolve as our work continues to grow and respond to the needs of our community.

Are you a confident communicator who enjoys building relationships and creating engaging content for a wide range of channels?

Are you passionate about the power of community organisations to improve lives?

If so, we have an exciting opportunity in our Communications & Engagement directorate, where you'll play a key role in delivering impactful communications focused on our Dormant Assets funding in Northern Ireland.

In addition to National Lottery funding, The National Lottery Community Fund distributes funding through the Dormant Assets scheme. Dormant Assets funding in Northern Ireland supports community organisations to become more sustainable and resilient, strengthening areas such as governance, digital capability and organisational development.

Background on Dormant Assets NI

In addition to being a distributor of National Lottery funding, The National Lottery Community Fund distributes money released for social purpose as laid out in the Dormant Bank and Building Society Accounts Act 2008 and the Dormant Assets Act 2022.

This legislation enables funds from dormant bank accounts and other financial products to be channelled towards good causes in the United Kingdom through an independent body called the Reclaim Fund.

Funds are distributed to The National Lottery Community Fund, which in turn makes them available for good causes in England, Scotland, Wales and Northern Ireland. Each devolved administration issues policy directions on how these funds are to be used.

The policy directions issued by the Department of Finance in September 2019 directed The National Lottery Community Fund to establish Dormant Assets NI to build capacity, resilience and sustainability in the third sector across Northern Ireland.

Responsibilities

​Working within the Communications Strategy team, you’ll lead communications activity for Dormant Assets NI. You will focus on raising awareness of the programme, engaging with organisations and sector networks, and sharing learning and impact through a range of channels.

The role combines proactive communications, relationship building, and close working with Policy and Engagement colleagues to support meaningful engagement with the voluntary and community sector. Responsibilities will include:

• Working with the Communications team, lead on communications activity for Dormant Assets NI, including regular funding announcements and programme milestones, ensuring messages reach the right audiences through appropriate channels
• Building and maintaining relationships with sector bodies, networks and specialist media, working closely with colleagues across the organisation, including Policy and Engagement, to amplify awareness of Dormant Assets funding.
• Working closely with the Dormant Assets NI team and the NI Customer Engagement team on the planning and delivery of grant-holder and learning events (in-person and virtual).
• Working with the Fund’s media team, you will lead on announcements, handle dormant-assets-related press requests, and contribute to reactive communications where required.
• Developing impact-focused content, including case studies, newsletters, and web content to demonstrate programme outcomes and learning.
• Planning, writing and scheduling social media content to proactively promote Dormant Assets funding, impact and learning.
• Working directly with grant holders to gather stories of impact, quotes and visual content, including site visits to supported organisations.
• Liaising with the Department of Finance, Reclaim Fund and partners to support programme visibility, stakeholder communications, project visits and photo opportunities.
• Contributing to reporting and accountability requirements, including quarterly updates for the Reclaim Fund, reporting to the Department of Finance, and using internal systems and CMS tools to maintain accurate records and project summaries.

About you

You are a confident and engaging communicator with strong written and verbal communication skills.

You enjoy building relationships and working with a wide range of people and organisations.

You may already have experience working with, or communicating with, the voluntary, community and social enterprise sector, or be keen to deepen your understanding of the sector and the context in which it operates in Northern Ireland.

You can plan and deliver communications activity using a variety of channels and adapt your approach to suit different audiences.

You are organised and proactive, with strong project management skills and the ability to manage a busy and varied workload.

You are collaborative, approachable and motivated by supporting the work of organisations that contribute to stronger communities.

Interview Details:

Interview Date: 29 June 2026

Format: Virtual

Location: Northern Ireland, Hybrid with office based in Belfast

If you would like an informal conversation about the role specifically, please contact the recruitment team.

For any questions about the recruitment process, please email the recruitment team.

How to apply:

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application. 

Essential

• Strong communications skills, both written and oral.
• Experience in delivering integrated communications activity, using a variety of channels and methods.
• Ability to work with a wide range of stakeholders and to develop strong relationships.
• Strong organisational and project management skills, with the ability to manage competing priorities.
• A good understanding of Northern Ireland’s voluntary and community sector, public policy environment and the context in which Dormant Assets NI operates.

Desirable

• Experience of working in or communicating with the voluntary, community and social enterprise (VCSE) sector.
• An understanding of third sector networks, media and stakeholders in Northern Ireland.
• Experience organising both in-person and virtual external meetings and networking events.

Equity, Diversity and Inclusion ​

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

The National Lottery Community Fund – Climate Action Fund Decision Panel Appointments

Climate Action Fund- Food Systems - Expert Panel Member Role Specification

Term of Appointment: Three Years

Time Commitment - 9 Days per year

The National Lottery Community Fund (The Fund) wishes to recruit an external member for the Climate Action Fund Decision Panel. The Chair of the UK Funding Committee (UKFC) accordingly invites applications for the position of external member of The National Lottery Community Fund’s Climate Action Fund Decision Panel.

Background

The Fund is the largest funder of community activity in the UK. It launched the Climate Action Fund in 2019 as a long-term commitment to support communities across the UK to act on climate change and involve more people in positive environmental action. Since its launch the Climate Action Fund has awarded over £182m to communities across the UK. This includes over 175 larger projects, predominantly delivered through partnership approaches and over 440 small grants that were delivered through Together for Our Planet, a funding programme in support of COP26. The programme has always had a test and learn ethos and each strand of funding has built on learning to date.

In January 2026 the Climate Action Fund launched a new strand of funding - Food Systems, focusing on strengthening food systems across the UK, while reducing food insecurity for people and communities, without harming the planet. It will achieve this through supporting partnerships that can deliver long term solutions and transformational systems change. Funding will enable large and long term interventions with the capacity and time to deliver progress against their intended aims and ambitions. We will support agroecological approaches which work with nature to create resilient, sustainable and equitable food systems. Projects can apply for a minimum of £2.5 million over three years, and we expect to fund up to ten projects in the first year. More information about funding aims and criteria can be found in Annex A (attached).

Through the Climate Action Fund we support projects based in all four countries of the UK and a combination of place based, cross country, regional, national and UK wide.

Role Specification

The Climate Action Fund is seeking a subject matter expert in food systems, who will complement our existing panel and support our work across the UK. They will have an understanding of the holistic aims we seek to address in supporting long term solutions that will have benefits for both climate, environment and nature, and to people and communities.

The Climate Action Fund Decision Panel has delegated authority from the UK Funding Committee (UKFC) to make funding decisions on Climate Action Fund Programmes.

The purpose of the Climate Action Fund Decision Panel is to make funding decisions, review the performance of the Climate Action Fund portfolio, and make recommendations where appropriate to UKFC. Funding decisions shall be taken in the context of the UKFC Delegation and shall undertake its duties within the framework of overall National Lottery Community Fund policy and procedures.

 Person Specification

Knowledge, skills and experience

• Comprehensive knowledge and understanding of the food system across the UK, with a particular focus on agroecology and long term, systemic ways to strengthen our food system and reduce food insecurity for people and communities.
• The ability and skill to contribute effectively to the development of this strand of funding and wider work of The Fund in relation to food systems, with a strong track record of achievement in this area. 
• Ability to work on a Panel with excellent interpersonal, team working, communication and representational skills.
• The ability to engage and influence in relationships with stakeholders to ensure the Fund is well represented and externally impactful.
• Personal and operational integrity, the ability to work with people from different backgrounds, and a commitment to improving equity, diversity and inclusion.
• Clear understanding and commitment to building strong and connected communities, that reflect the whole of the UK.
• Ability to deliver operational transformation and culture improvement in a large organisation.
• A strong commitment to engaging communities across the UK, and factoring UK-wide perspectives into all decision making. 

Interview details:

• Date: Interviews will take place in early July with appointments confirmed by the end of July.
• Format: Online

How to apply:

Upload your CV in word format and write a supporting statement with a maximum of 1000 words. Your supporting statement should explain how your skills and experience meet the essential and desirable criteria below.

Essential Criteria 

• An advocate and ambassador for The Fund and a demonstrable commitment to its mission and purpose. 
• Understanding and experience at a senior level of community organisations and track record in creating an environment where communities are connected and supported. 
• Experience of systems change work and how that translates to community centred funding.
• Experience and understanding of food systems, particularly in alignment with our funding aims and the conditions required to influence and shape long term solutions that start with communities.
• Experience of influencing or shaping food systems policy from a community perspective. 
• A demonstrable commitment to and experience in equity and equitable practices.
• Excellent communication and interpersonal skills. 

Desirable Criteria  

• An understanding of funding, philanthropy or public sector systems. 

If you are excited about the opportunity to help communities drive lasting change, we would be delighted to hear from you.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Job Title: Assistant Store Manager

Location: Orpington

Salary: £21,921.20

Weekly Hours: 30

Reference: YMC1196329

Are you an experienced retailer?

Do you want to try a new type of retailing in Charity where you can support and deputise for a Store Manager raising money to help change young people’s lives?

You will work alongside paid staff and volunteers, proud of everything you achieve together at the heart of your local community and raise money for an amazing charity. If this excites you then we have a fantastic opportunity in our  store.

As an Assistant Store Manager, you will play a key role in the stores success. You will be highly organised with experience of merchandising, stock rotation and excellent customer service. You will work effectively and efficiently to maximise income for the shop and promote the work of YMCA within the local community. You will deputise for the store manager when needed and work in an environment that presents challenge and meaning.

Why join YMCA England & Wales?

You will have the opportunity to work in a role that is varied and stimulating, supporting the manager and shop team to represent and serve your local community. You will get real autonomy working with your Store Manager using your entrepreneurial skills to raise money and represent YMCA in your area.

You’ll also get a package that includes:

• Pension
• 28 days annual leave including bank holidays (pro rata for part time staff)
• Regular salary reviews
• Sick pay (after a qualifying period)
• Services to support your physical, mental and financial wellbeing, including an Employee Assistance Programme
• Health shield cash plan

This is an exciting time to join us as we embark on a journey of expansion. We are opening many new stores across England & Wales, Our Charity Shops are unique and offer a wide range of donated products. We are passionate about recycling and pride ourselves in selling over 95% of our donated stock and we don’t sell new goods! If successful, you will be joining an amazing team and receive support and guidance from your Store Manager and Area Manager.

 At YMCA England & Wales, we strive to create a workplace that fully reflects and serves its local community. We want all staff to feel empowered to bring their full, authentic self to work each day. We have diverse teams, we encourage everyone to do their best and support them to reach their full potential.

If you are passionate about improving young lives, this will be the role for you.

As an employer committed to inclusivity we welcome and encourage job applications from people of all backgrounds, particularly those from disabled and Black, Asian, and Minority Ethnic (BAME) candidates, who are currently under-represented throughout YMCA England & Wales

Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.

We are looking for a creative Trust and Grants Manager to oversee high value relationships, lead strategy and planning, and provide inspiring line management to Trust fundraising colleagues.

This is a hybrid role with once a week in the Surrey office.

The charity
You would be joining a long standing and well respected social welfare charity with a welcoming and supportive working culture.

Benefits include
- Formalised flexible working.
- Annual Pay Review Salaries are reviewed each April (non-contractual).
- Matched Pension Contribution Matched up to 5% of salary.
- Sharing of internal vacancies with you Helping you to grow, develop and progress your career.
- Health Cash Plan Employees can claim reimbursement on routine healthcare expenses (optical, dental etc) as well as much more!

The Role
Working with the Head of Trusts and Statutory Income to lead and deliver the strategy for the Trusts and Statutory programme raising over £2 million every year and developing ambitions plan for growth.

Account manage existing and new high value relationships in the Trust portfolio, delivering on a personal annual income target of £600K - 700K.

Lead the prospect research strategy and process to support portfolio allocation across the team to build the Trust pipeline, specifically brining in new large trusts prospects.

Line Manage the Trust and Grants Fundraising Officer (supporting on High Value Trusts) and Trust Fundraising Officer (Supporting on Small to Medium Trusts)

The Candidate
Strong experience from Trusts, Foundations, lottery or public bodies, and demonstrable experience of meeting similar financial income targets.

Experience of undertaking prospect research and pipeline management.

Ability to deliver excellent presentations and engaging pitches to internal and external stakeholder.

Strong grant management skills, knowledge of excellent donor care and ability to develop strong working relationships.

Excellent understanding of Trust fundraising sector, trends and best practice and experience of working with large well known trust funders.

Ideally experience in line management/supervision and developing a team.

IMPORTANT NOTE

Please note this role is closing on 25th May so do get in touch ASAP to discuss further.

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

We’re looking for a creative and organised Design Officer to join our Marketing team on a FTC until August 2027. This is an opportunity to play a key role in helping people recognise The National Lottery Community Fund and understand the difference our funding makes to communities across the UK.

Working closely with the Brand Manager and colleagues across Communications and Engagement, you’ll help create clear, accessible and engaging design materials for a wide range of channels. From templates, presentations and reports to campaign assets, event materials and branded guidance, your work will help us tell our story consistently and creatively.

This role would suit someone who has a flare for design and enjoys balancing hands-on design delivery with brand stewardship, working with different teams, managing varied briefs and finding practical creative solutions in a busy organisation.

You might start the day reviewing new design requests from colleagues, then spend time creating branded assets for a campaign, presentation, report or event. Later, you may be advising a team on how to apply our visual identity, updating a template, or working with an external designer to make sure commissioned work is on brand, accessible and delivered on time.

You’ll be expected to balance hands-on design delivery with brand guidance, helping colleagues produce communications that are clear, consistent and engaging.

Key responsibilities may include:

• Create high-quality design materials for internal and external communications, across print and digital channels.
• Manage and prioritise design requests, agreeing realistic timelines with colleagues.
• Support the Brand Manager in maintaining the consistency and integrity of the Fund’s visual identity.
• Provide practical design advice to teams across the UK, balancing brand consistency with creative flexibility.
• Design quick-turnaround assets in-house, including presentations, social media graphics, reports, event materials and branded documents.
• Brief and work with external designers, freelancers or suppliers where additional support is needed.
• Ensure design work is accessible, inclusive and appropriate for the intended audience.
• Work closely with communications, content and country teams to support integrated campaigns and projects.

We’re looking for someone with strong practical experience in graphic design, ideally with at least five years’ experience in a design role or similar creative environment. You’ll be confident creating high-quality design work across a range of formats, including digital, print, presentations, reports, social media, campaign materials and event assets.

You’ll need a good understanding of brand identity and be able to apply guidelines consistently while still bringing creative thinking and flexibility to your work. You should be comfortable managing multiple briefs, prioritising your workload and working to deadlines in a busy organisation.

The ideal candidate will have:

• At least five years’ experience in a graphic design role or similar creative background.
• A strong, up-to-date portfolio of design work that you are able to talk through.
• Experience creating materials for both digital and print channels.
• Good knowledge of design software and tools, such as Adobe Creative Suite, Canva or similar.
• An understanding of accessibility and inclusive design principles.
• Strong attention to detail and the ability to produce clear, polished and accurate work.
• Experience working with brand guidelines and maintaining visual consistency.
• Good communication skills, with the confidence to advise colleagues and respond constructively to feedback.
• The ability to manage competing deadlines and work with colleagues across different teams.
• Experience briefing or working with external designers, freelancers or suppliers would be helpful.
• This role can be based anywhere in the UK. You will be expected to travel at least once a month for team meetings, and occasional additional travel may be required to support projects, events or collaboration with colleagues.
• A relevant design qualification, certification or equivalent professional experience would be welcome, but we are most interested in your practical experience, portfolio and ability to create accessible, effective and brand-aligned design work.

Interview details:

• Date: w/c 6th or 13th July
• Format: Online
• Location: We have a hybrid approach to working. Work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices: Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, and Newtown.

For an informal discussion about the role, please contact: Ibi Adekoya. For any questions about the recruitment process, please email us.

How to apply:

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application. If you are selected for interview we will request to view your portfolio before the interview date. 

Your supporting statement should explain how your skills and experience meet the essential criteria below. Your portfolio should include examples of recent design work that show your approach to brand, accessibility, layout, digital and/or print design. We will use your CV, supporting statement and portfolio to assess your application.

Essential Criteria:

• At least five years’ practical experience working in graphic design, brand design or a similar creative role.
• A strong and relevant portfolio demonstrating high-quality design across a range of formats, such as digital, print, reports, presentations, campaigns, social media or event materials.
• Experience applying brand guidelines consistently while using creative judgement to adapt designs for different audiences, channels and purposes.
• Strong working knowledge of design tools, particularly Adobe Creative Suite, with confidence using other tools such as Canva or Microsoft PowerPoint where appropriate.
• Good understanding of accessibility and inclusive design principles, with the ability to create clear, user-focused and accessible design work.
• Strong communication skills, with the confidence to advise colleagues on design choices and explain creative decisions clearly.
• Experience commissioning and briefing and working with external designers, freelancers or suppliers where additional support is needed

Desirable Criteria:

• Experience designing for a public sector, charity, non-profit or purpose-led organisation.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Welcome to Ada!

At Ada, the National College for Digital Skills, our mission is to educate and empower the next generation of diverse digital talent. Through the quality of education we deliver, the depth of our industry partnerships and focus on diversity, we are changing the face of the tech sector, expanding the talent pipeline and transforming lives.

We are a specialist Further Education college, where every 16-19 student takes Computer Science and all of our diverse Higher Level and Degree Apprentices work in skills shortage disciplines in innovative, blue-chip companies.

The digital skills gap is costing the UK economy an estimated £63 billion a year in lost GDP. Ada seeks to fill this skills gap by equipping young with the skills industry actually needs.

Ada was announced by the Prime Minister in December 2014; England’s first new FE College since 1993 and since then we’ve gone from strength to strength including a Good with Outstanding features in our first Ofsted Inspection.

16-19 Provision:

As of 2024, we have 187 16-19 students enrolled. Our most recent results are outstanding; 39% of A level results at A*- B and 74% achieving at least one Distinction or better in their externally assessed Computing BTEC. This makes us the best education institution in the country for this BTEC.

Degree Apprenticeships:

Across our London Victoria and Manchester Ancoats campus, we have 363 apprentices currently enrolled on our Higher and Degree Level Apprenticeships. We specialise in five disciplines at present: software development, data analytics, tech consultancy, cyber security and business analysis, working with a wide range of SMEs and corporate organisations such as PwC, Bank of America, Deloitte, Clearscore, Just Eat, Capita, MHRA, Booking,com and Salesforce.

At present 38% of our learners are female, 51% are from ethnic minority backgrounds and 50% come from low-income households compared to national averages of c. 20%.

This is an exciting time to join Ada with our new state-of-the-art campuses in Victoria, London and Ancoats, Manchester. We’re passionate about building a supportive, values driven environment for both our students and staff.

Post Title: Learner Experience and Inclusion Officer

Nature of the Role: Full-time, Permanent

Reporting to: Assistant Principal- Head of Learner Services

Annual Salary: £28,000- £31,000 (DOE)

Pension: Aviva Pension Scheme

Holidays: Largely in line with local authority term dates (October Half term- 2 weeks)

Location: London Campus- Victoria

KEY ASPECTS OF THE ROLE & MAIN DUTIES AND RESPONSIBILITIES:

I. Learner Experience and Inclusion

●Lead student voice and engagement initiatives, delivering a dynamic programme of assemblies, enrichment activities and student-led opportunities.

●Coordinate weekly enrichment clubs and lunchtime activities to enhance student participation and wellbeing.

●Build positive relationships with students, parents and carers to create an inclusive and supportive college environment.

●Support the implementation of the college’s inclusion strategy, ensuring high standards of student support and participation.

●Facilitate student forums, surveys and focus groups, working closely with curriculum teams to strengthen learner engagement.

II. Student Finance and Administration

●Administer student bursaries and financial support, providing guidance to students and responding to learner and parent enquiries.

●Work with Finance and Attendance teams to manage student finance processes through Applica and ensure timely bursary payments linked to attendance.

●Maintain accurate records of support interventions and financial assistance on college systems.

●Promote financial wellbeing and literacy through assemblies and enrichment activities.

III. Attendance and Engagement

●Support the college’s attendance and engagement strategy, identifying and responding to persistent absence and disengagement.

●Monitor attendance and punctuality, escalating concerns to relevant staff and leaders where appropriate.

●Collaborate with pastoral and attendance teams to improve punctuality and student engagement, including parent/carer meetings where required.

IV. Pastoral Support and Personal Development

●Provide pastoral support, advice and guidance to students, helping them overcome barriers to success.

●Contribute to safeguarding processes, reporting concerns to the Designated Safeguarding Lead (DSL) and Welfare team.

●Monitor the progress and wellbeing of assigned students, implementing interventions to support achievement and retention.

●Support Sixth Form induction, enrolment and behaviour management processes.

●Develop and deliver diverse enrichment and personal development opportunities, including community projects and student-led initiatives.

PERSON SPECIFICATION

Education/Qualifications

●GCSE English and Mathematics at Grade 4 or above (or equivalent)

●Level 3 qualification in Education, Youth Work, Social Care, Student Services, Business Administration, or a related subject.

●Evidence of continuing professional development relevant to attendance or learner support.

DESIRABLE

●Bachelor’s degree in one of the following areas, education, youth and community work, sociology, health and social care.

●Level 4 or 5 qualification in Advice and Guidance, Safeguarding, Inclusion, or Education and Training.

●Mental Health First Aid qualification.

●Safeguarding Level 2 or 3 training.

KNOWLEDGE

●Student finance/bursary processes for vulnerable learner support funding.

●Attendance monitoring and intervention strategies.

●Inclusion and widening participation.

●Safeguarding and well-being practices.

●Personal development.

●Behaviour and Attitudes.

●Using student record systems or MIS platforms (Desirable Knowledge)

EXPERIENCE

●Minimum of 1 year’s experience of working with children and young people who my face barriers to learning or engagement

●Ability to build positive professional relationships with learners/parents, carers and external agencies

●Understanding of digital learners and industry culture (Desirable)

Skills and Abilities

●Good written and verbal communication skills

●Ability to work independently

●Positive communication and listening skills

●Patience, tolerance and sensitivity

●A mature and non-judgemental outlook Enthusiasm, energy, and a sense of humour

SAFEGUARDING

The successful candidate will be required to apply for a Disclosure and Barring Service (DBS) check when appointed to the post.

EQUAL OPPORTUNITIES

Ada, the National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College’s commitment to equality and diversity:

• To provide and promote equality of opportunity in all areas of its work and activity;
• To recognise and develop the diversity of skills and talent within its current and potential community;
• To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction;
• To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation.

APPLICANTS WITH DISABILITIES

Ada, the National College for Digital Skills is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If there is anything in this regard that you would like to discuss in relation to your application please contact .

SPONSORSHIP

Sadly, we are unable to offer sponsorship for this role, so can only accept applications from candidates who have the legal right to work and remain in the United Kingdom.

Thank you for your interest in Ada, the National College for Digital Skills.

CLOSING DATE: 17th June 2026 Candidates' applications will be reviewed on a rolling basis, early applications are advised.

Good Luck with your application!

Looking for a role that truly makes a difference?

Are you passionate about supporting young people and helping them build a pathway towards independence?

Barnardo's Swansea Supported Lodgings Service is looking for a dedicated and motivated Support Worker (Project Worker 1) to join our small, dynamic team on a full-time basis (37 hours per week).

In this rewarding role, you'll be part of a service that provides safe, bespoke accommodation and tailored support to young people within welcoming host households across Swansea. You will be working directly with young people to help them develop the skills and confidence they need to move on to independent living.

Every day will be different — from building trusted relationships and problem‑solving, to empowering young people to achieve positive outcomes in their lives. If you're highly motivated, values‑driven and looking for a role where your work has real impact, this is a fantastic opportunity.

The successful candidate will be required to carry out the following duties (in addition to those on the generic job description):-

• To offer direct support to young people living within a supported lodgings placement.
• To work co-operatively with the supported lodgings coordinator to plan and deliver support to young people.
• To work in partnership with young people to complete regular support plans and to act on these plans to develop skills for their future.
• To liaise with staff members from a range of statutory and voluntary services with regard to young people's needs
• To inform young people of their responsibility when placed in accommodation and to monitor their co-operation with the required standard of behaviour.

You will have: (Essential Criteria)

•  Experience of working with vulnerable young people and an awareness of the factors impacting on their lives (disadvantage, poverty, disability, substance use and misuse, mental health difficulties as well as loss, separation and attachment difficulties) this could be in a voluntary as well as paid setting.
• An understanding of service user support planning, monitoring and reviewing 
• Able to manage a workload and to prioritise competing demands.
• Experience of working within Safeguarding policies and protocols.

The Supported Lodgings service provides safe, supportive, short‑term accommodation for vulnerable young people aged 16 to 21 within ordinary family homes in the community. The service helps young people to develop and maintain the independence and social skills they need to successfully move on to more independent living. It also supports them to make positive use of education, training, employment, and social or recreational opportunities available to them. Above all, the service works alongside young people to help them plan for the next stage of their lives and feel confident in taking those next steps.

Additional Information

You must have the ability to travel independently to meet the requirements of the post.

You must demonstrate in your application that you currently use the skills outlined above, and in the Job Description/Person Specifications, or have used them previously in employment, education, training, volunteering etc.

Although this contract has a permanent status, please be aware that this post is subject to continued funding and therefore should this funding not be extended further, you may be subject to a redundancy consultation or a TUPE arrangement.

Your main office base will be at Children Matter, Swansea, Penlan but you will be expected to work locally and in the wider community.

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document. This should be done with an understanding of the context of the service described.

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values.  We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people. 

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay. 

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours.  More details on Barnardo's pay framework can be found upon application. 

Benefits

Workplace Offer: What it means for you

Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.

Barnardo's require colleagues to be UK residents, based in the UK and to complete their roles from within the UK (with the exception of colleagues providing Barnardo's services in Jersey and colleagues who live in the Republic of Ireland providing services in Northern Ireland)

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
• The ability to buy up to another 5 days annual leave via our Buy Your Leave scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo's stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

About Barnardo's

We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.

Rare opportunity: Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity.

Who we are: Brake is the national, acclaimed charity delivering the National Road Victim Service, a specialist, accredited, UK-wide support service for road victims, delivering case-managed care for anyone who has been bereaved or seriously injured in a road crash or who is supporting a road crash victim.

Not your average job: This is a highly specialised frontline role supporting people affected by traumatic road deaths and life-changing injuries. We are seeking candidates with a strong understanding of trauma-informed practice and experience supporting people through the impact of traumatic bereavement and/or injury.

You will provide a specialist trauma-informed and bereavement-informed approach to care, helping individuals and families navigate the immediate and long-term impact of sudden loss or catastrophic injury. You will undertake a comprehensive needs, risk and safety assessment from which a bespoke support plan will be agreed with the person and/or families, ensuring that immediate wellbeing needs, vulnerabilities and safeguarding considerations are identified and addressed.

By joining this role, you will make a profound difference to individuals and families during their most difficult moments, helping them regain stability, access practical and emotional support, and navigate the complexities of the criminal justice or coronial process with guidance and care.

Take a look at our comprehensive job description for more details.

What we offer:

- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)

- Birthday day off (taken any time)

- Enhanced sick pay and compassionate leave

- Death in service benefit

- Pension

- Employee Assistance Programme

- Flexible working

- A rewarding role with purpose

- Be part of a skilled, friendly team with an engaged Board of Trustees 

Who you are: We need energised and resilient self-starters with experience in supporting traumatic grief and post-traumatic stress. a background in providing high-quality emotional support and advocacy. Experience in the following sectors often provides a robust toolkit of high-level transferable skills: Police or criminal justice roles, family liaison, counselling or trauma support, health and social care, casework in any related field

Specifically seeking candidates with:

- Experience with people affected by trauma, sudden bereavement, or serious injury

- Understanding of trauma-informed practice and ability to provide support sensitively

- Experience identifying and responding to safeguarding and vulnerability concerns

- Strong advocacy skills ability to act as a powerful voice for service users, expertly navigating external networks, assemble resources and cross-functional support where required.

About us: At Brake, we are committed to creating a truly inclusive workplace where all colleagues feel valued, respected, and supported. We welcome applications from all backgrounds and life experiences, and particularly encourage candidates from the global majority, LGBTQIA+ community, and people with disabilities to apply.

We believe that diverse perspectives strengthen our work and enable us to deliver the best possible support to individuals and families affected by road trauma. As a proud Disability Confident employer, we don’t want you to ‘fit’ our culture, we want you to enrich it

If you are passionate about making a difference and share our vision for a world where no one is killed on our roads, we want to hear from you.

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.

An enhanced DBS check is required due to the sensitive nature of our service.

Join us today and be part of the solution! 

Specialist Teaching Assistant – Autism / SEND

We are Ambitious about Autism, a national charity with a clear goal: to create a world where autistic children and young people are heard, included and supported.

We are looking for patient, empathetic and resilient STAs to join our Ofsted “Outstanding” TreeHouse School in Muswell Hill.

• Full time, permanent (term time only)
• Hours: 8.45am – 4.35pm
• Salary: £27,770 to £28,005 per annum
• Location: Muswell Hill, North London (N10 3JA)
• Start date: September 2026

The role:

This is a role where no two days are ever the same! Some days can be very challenging, but they can also be incredibly rewarding. As a LSA, you will be working on a 1:1 basis with our autistic pupils and assisting them with:

• Access learning
• Developing communication, confidence and independence
• Celebrate progress - however big or small
• Take part in community based activities like swimming, skiing and horse riding
• Responding to behaviours of distress with patient and supportive care
• Supporting pupils with personal care
• Helping our pupils feel safe, understood and proud of themselves

Why join us:

• This is a term time only role (yet you are paid across 52 weeks!)
• You will be placed on a training programme when you join the role with continued CPD
• Be part of a warm, supportive and collaborative team
• Progression opportunities to grow your career in SEND
• Be part of a national charity with a clear mission and shared values
• Varied, meaningful work with real impact
• Access to staff discount schemes, including Blue Light Card eligibility
• Full benefits package is on our website

The official internal title for this role is Specialist Teaching Assistant, but it is advertised externally as Learning Support Assistant to reflect the nature of the role and maximise reach.

Ambitious About Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious About Autism is committed to safeguarding and promoting the welfare of children and young people, and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search may be carried out in line with Keeping Children Safe in Education.

The safeguarding responsibilities of the post are as per the job description and person specification.
Whether the post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities, certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

We are seeking a proactive, organised and relationship-focused Community & Volunteer Events Coordinator to lead the coordination and delivery of community projects, family activities and volunteer engagement opportunities across Camden and Islington.

This is a hands-on operational role focused on strengthening community connections, increasing family engagement and supporting inclusive, welcoming activities for families accessing our services.

The postholder will coordinate a varied programme of projects, groups and events while building positive relationships with community partners, venues and local stakeholders. They will play an important role in identifying opportunities for collaboration, reducing barriers to participation and supporting innovative approaches to community engagement.

We’re looking for a hands-on and adaptable IT professional who combines strong technical expertise with a commitment to social impact. This role blends operational IT leadership with vocational training support.

You will take ownership of technical quality across our charitable refurbishment programme while working alongside teaching staff to support vulnerable adults in developing practical industry standard IT skills. Your contribution will directly support our mission to reduce the digital divide and create pathways into employment through technology.

Key Responsibilities

1. Refurbishment, Training & Technical Quality

• Act as the technical lead for all refurbished devices, ensuring consistently high standards for resale or donation
• Support teachers in delivering hands-on training, guiding learners through disassembly, diagnostics, repair, and software installation
• Carry out final quality control checks before devices enter the sales or donation pipeline
• Identify faults early and ensure devices are fully functional to minimise post-sale issues
• Evaluate incoming donations from corporate partners to determine refurbishment viability and processing requirements.
• Manage software installation and licensing (Windows/Office) across refurbished and internal machines

2. eCommerce & Sales Support

· Work closely with the Multi-Channel Sales Executive to support online sales activity

• Provide accurate technical specifications and condition assessments for listings
• Advise on pricing based on performance, battery health, and hardware configuration
• Help identify which devices are suitable for eBay versus community distribution
• Liaise with donor should there be any technical issues with devices
• Develop and implement ‘after-sales’ support for sold and donated devices.

3. Systems, Data & Infrastructure

• Oversee secure data wiping processes, ensuring full compliance with GDPR and data protection standards
• Manage the flow of devices through our CRM and inventory systems from donation to final use
• Maintain internal IT infrastructure, including network (Unifi Wi-Fi, LAN/WAN), patch panels, and server environment (IIS)
• Support hardware and systems including AWS environment, desktops, CCTV and display equipment
• Manage user accounts, backups, and disaster recovery processes to ensure continuity
• Provide general internal IT support across our systems

What We’re Looking For

Technical Skills & Experience

• Strong hands-on experience with Hardware to include laptops, desktops, tablets and smartphone hardware repair, diagnostics, and refurbishment
• Experience managing small networks (Unifi, LAN/WAN, patch panels)
• Familiarity with server environments and server management (IIS, SQL), CRM systems, and business tools such as Xero
• Solid understanding of data security, GDPR, and secure data sanitisation
• Comfortable managing both infrastructure and day-to-day IT support

Soft Skills

• Patient and approachable, with the ability to support individuals in a learning environment
• Able to explain technical concepts in a clear, simple way 
• Practical problem-solver with a hands-on mindset within the charity

Personal Attributes

• Proactive and self-sufficient – takes ownership of technical standards and systems
• Strong attention to detail, particularly around quality control and data security
• Positive, supportive, and a team player
• Motivated by social impact, sustainability, and community development