Operations support jobs

Team: Retail 

Location: Skipton Superstore (Opening November 2026!) 

Work pattern: 35 hours per week on a rota basis 

Salary: Up to £23,364.20 per annum 

Contract: Permanent 

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. 

Will you join us and make life better for cats? 

Responsibilities of our Assistant Shop Manager (Superstore): 

• Cats Protection is launching its first Superstore format, offering customers an exciting destination for both fashion and home. With a significantly larger footprint than a traditional charity shop, the Superstore will provide an enhanced shopping experience, a wider product range, and greater opportunities to raise funds for cats and kittens in need. 

• As Assistant Shop Manager, you will support the successful day-to-day running of the Superstore, leading volunteers, driving stock generation, delivering excellent customer service, and deputising for the Shop Manager to help maximise sales and drive performance. 

About the retail team: 

• Our retail operation consists of over 80 charity shops 

• Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece'. 

What we’re looking for in our Assistant Shop Manager (Superstore)

• Demonstrable experience of working in a retail environment, ideally within a fast-paced, high-volume or multi-department operation.

• Good understanding of sales targets, budgets and key performance indicators

• Experience of cash reconciliation and financial controls, with a high level of accuracy and attention to detail. 

• Ability to motivate, support and manage a team of employees and volunteers.

• Competent IT skills, including the use of Microsoft Word, Excel, email and retail systems.

What we can offer you: 

• range of health benefits 

• 26 days’ annual leave plus bank holidays, increasing with length of service 

• Salary Finance, which empowers you to take control of your financial wellbeing 

• and much more, which you can learn about

Interested? Here’s how to apply: 

Application closing date: 6th September 2026 

Virtual interview date: TBC 

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to. 

If successful, your recruitment journey will include: 

1. Anonymised application form 

1. Virtual interview via Microsoft Teams 

1. In person if successful at teams interview stage 

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes. 

Please emailif you require any adjustments to be made for you to complete your application or to participate in the recruitment journey 

This role requires an enhanced DBS check (including the Children's Barred List). 

About the team

The Philanthropy Team raises income for Impetus and for Impetus partner charities. The team consists of 15 staff. Impetus has an annual income of c.£11 million which we are looking to grow significantly within the next few years. The team is led by two Directors of Philanthropy and Partnerships. 

The Philanthropy Team works with major donors, corporates and grant making trusts, as well as collaboratively with colleagues across the organisation to ensure we make a compelling case to generate new financial commitments and wider support for our work. The team also deliver a high-quality engagement programme of volunteering and pro bono for Impetus’s corporate supporters.   

Impetus is driven by a shared belief in tackling the barriers that hold back young people from disadvantaged backgrounds in education and employment. Alongside investing extensive financial and non-financial support in our charity partners through our Investment Team we also seek to influence decision makers to design and implement evidence led policy and direct new resources to get young people the support they need through our Public Affairs team. We are resolutely focused on outcomes, driven by quality evidence.

You would be joining a team that is passionate, ambitious, determined and warm. We care deeply for our colleagues, our charity partners and the young people we serve. 

About this role

The Development Director (New Business) provides strategic leadership for Impetus’ new business development, prospect pipeline and high-value funding opportunities. The postholder will have responsibility for identifying, cultivating and converting new corporate, trust and foundation, and high-net-worth donor relationships, as well as continued relationship management for key, established relationships.

In 25/26, the Philanthropy and Partnerships team generated £11m in philanthropic income, alongside £2.8m in probono contributions. The Development Director will play a key role in delivering Impetus' growth ambitions, helping to increase philanthropic income to £14m by 2029. 

Working closely with the Director of Philanthropy and Partnerships, the role will translate the fundraising strategy into clear new business priorities, pipeline plans and prospect engagement approaches, ensuring a strong flow of qualified opportunities and sustainable growth in high-value income.

Working closely with colleagues across Philanthropy and Partnerships, the postholder will personally lead and support significant six and seven-figure prospects and strategic funding opportunities, while overseeing the stewardship and retention of current partners. 

Working collaboratively across the Philanthropy and Partnerships team and with colleagues across the organisation, the Development Director will ensure a joined-up approach to donor acquisition, pipeline development, prospect conversion and stewardship, maximising income, partnership value and long-term impact within the agreed fundraising strategy.

Key responsibilities

New Business, Pipeline & Conversion

• Personally lead on six and seven-figure level priority prospects and strategic funding opportunities, managing the full fundraising cycle from qualification to close.
• Work with trustees, senior volunteers, and networks to unlock introductions and new opportunities, providing clear support and follow-up to maximise success.
• Evolve Impetus’ new business strategy, driving the identification, cultivation, and conversion of new high-value donor and partner relationships.
• Translate Impetus’ impact, evidence base, and venture philanthropy model into compelling propositions for new audiences and sectors.

Strategic Relationship Management & Growth 

• Own and oversee select donor relationships at six and seven-figure levels within the philanthropy portfolio, ensuring high levels of retention, satisfaction, trust, income growth and long-term value.
• Ensure your donors receive timely, consistent, high-quality and relevant engagement and communications throughout their relationship with Impetus.
• Work closely with the wider team to ensure a smooth transition between new business, and long-term stewardship.
• Ensure account plans for priority donors and partners include clear renewal and growth pathways; engagement and risk-management plans.
• Act as senior relationship owner where required, modelling strong stewardship and coaching the Head of Development and other colleagues to navigate complex or sensitive relationships.

Research, Insight & Pipeline Development

• Provide strategic leadership for the Research & Insights function, ensuring prospect research, donor intelligence and market insight inform fundraising strategy, pipeline development and organisational planning.
• Lead the strategic development of fundraising pipelines, ensuring focus on opportunities with the greatest potential for long-term income growth, impact and strategic fit.
• Ensure donor intelligence and prospect research are used effectively to identify, qualify and prioritise new funding opportunities.
• Maintain oversight of gift acceptance, due diligence and fundraising compliance in relation to fundraising opportunities, ensuring adherence to relevant regulatory requirements and organisational policies.
• Identify and escalate strategic, reputational or compliance risks associated with donors and partners.

Leadership and Team Performance

• Line manage and develop the Head of Development, providing strategic direction, coaching and performance oversight.
• Establish the Head of Development as the operational lead on new business, ensuring capability, succession and high performance across the wider team.
• Set clear objectives and success measures for new business growth, aligned to Impetus’ wider income strategy.
• Build and sustain an inclusive, evidence-led and high-performing team culture that balances pace and ambition with quality, learning and collaboration.
• Build fundraising capability across your team through leadership, coaching and consistent, fair, and high-quality performance management, including objective-setting, feedback and development planning.

Pro Bono, Events, Volunteering & Partnership Value

• Ensure engagement opportunities, including volunteering, pro bono and events, strengthen strategic partnerships and support long-term income growth through strong collaboration with colleagues.

Operational Excellence, Governance & Risk

• Ensure new business activity complies with due diligence, gift acceptance and risk management requirements.
• Oversee accurate pipeline reporting, forecasting, and performance tracking, using Salesforce and other systems to ensure insights inform decision making.
• Work with Finance and Operations to ensure income is contracted, invoiced, and reported accurately and on time in line with financial controls.
• Identify and escalate strategic or reputational risks associated with prospective partnerships.

Cross-Organisational Leadership & Representation

• Act as a senior ambassador for Impetus, representing the organisation credibly with new donors, partners, and external stakeholders.
• Contribute to organisational strategy, income planning, and senior leadership discussions.
• Lead philanthropic work on Impetus funds including identifying funding opportunities and risks; shaping prospect pipelines; contributing to cases for support and donor presentations; and develop fund stewardship.
• Champion collaboration across the Philanthropy team, ensuring opportunities are shared, relationships are leveraged and expertise is used to maximise income and impact.
• Back Impetus’ values, evidence-led approach, and commitment to equity, diversity, and inclusion across the Philanthropy team.

Strategic leadership

• Work in partnership with the Director of Philanthropy and Partnerships to contribute to the fundraising strategy.
• Translate strategic priorities into clear operational plans, objectives and delivery, ensuring new business delivers against organisational priorities, income targets and long-term growth ambitions.
• Provide strategic oversight of annual forecasting, budgeting, pipeline performance and resource planning, ensuring risks and opportunities are identified and addressed proactively.
• Maximise the contribution of trustees, committees, senior volunteers and wider networks to support strategic relationship building and new business development.
• Act as a trusted senior adviser to the Directors of Philanthropy and Partnerships, providing insight, challenge and solutions to strengthen organisational fundraising performance and capability.
• Deputise for the Director of Philanthropy and Partnerships where appropriate, within agreed delegations and priorities.
• Build a positive, collaborative and high-performing culture across the Philanthropy team, modelling Impetus' values and supporting continuous improvement.

Person specification

Essential:

Fundraising & new business leadership

• Significant experience in major donor and/or corporate fundraising at six and seven-figure gift level, with a strong track record of securing new income and managing complex partnerships.
• Ability to lead and personally deliver the full fundraising cycle, from prospecting and cultivation through to solicitation, negotiation, and close.
• Proven experience of building, managing, and converting a new business pipeline, balancing ambition with delivery.
• Strong ability to leverage internal and external networks, including trustees, senior volunteers, and professional contacts.

Senior stakeholder engagement

• Experience of operating at a senior level and leading high value or complex stakeholder relationships (trustees, board members, senior external partners).
• Ability to influence and build credibility with senior audiences through clear, confident and evidence led communication.
• Excellent negotiation skills, with the ability to secure mutually beneficial outcomes while protecting organisational values and reputation.

Leadership & people management

• Proven experience leading and developing high-performing teams, including developing senior colleagues and building leadership capability.
• A strong track record as a collaborative senior team member, contributing beyond own area of responsibility and supporting wider organisational success
• Ability to build a high-trust, high-challenge culture that supports excellence, inclusion, and learning.
• Strong performance management capability and ability to handle complex people issues, giving strategic feedback, and addressing underperformance constructively.
• Ability to deputise for the Director of Philanthropy and Partnerships when appropriate.

Strategic & intellectual capability

• Strong strategic thinker with the ability to translate agreed strategy and insight into clear plans and execute them effectively.
• Ability to grasp, interpret apply and communicate complex information and ideas, including Impetus’ venture philanthropy and impact-led funding models.
• Evidence of an innovative and creative approach, with the ability to adapt in changing contexts.

Financial, operational & delivery capability

• Solid financial management, with experience contributing to budget-setting, managing agreed budgets, supporting forecasting and identifying efficiencies.
• Strong organisational skills and attention to delivery, with the ability to manage multiple priorities to a high standard
• Able to use insight and data (including CRM systems such as Salesforce) to inform decisions and strengthen performance.
• Sound judgement in identifying, managing, and escalating risk, particularly in relation to donor relationships and reputation.

Communication, values & ways of working

• Excellent written and verbal communication skills, able to communicate clearly, persuasively, and with impact.
• Excellent relationship-building skills, with the ability to establish, maintain, and leverage relationships with key internal and external stakeholders.
• A strong commitment to Impetus’ mission and to improving outcomes for young people.
• A clear commitment to equality, diversity, and inclusion, demonstrated through inclusive leadership and professional practice.

Desirable 

• Experience working within venture philanthropy, impact investing, or systems-change funding models.
• Familiarity with private equity, professional services.
• Experience contributing to income growth, donor strategy or portfolio development within an agreed organisational fundraising strategy.
• Knowledge of the UK charity or social impact sector, particularly education, employment, or youth-focused work.
• Experience using CRM systems (e.g. Salesforce) to manage pipelines, performance, and forecasting.

About Impetus

At Impetus, our focus is on helping young people achieve positive education and employment outcomes to increase their chance of leading fulfilling and successful lives, irrespective of their background.

We tackle the three most difficult challenges that affect a young person’s ability to succeed in life in Britain today:

• Lost learning through absence, suspensions, exclusions from school
• Stagnation in education attainment outcomes, which means many are missing out on key qualifications like GCSE English and maths
• The large numbers of young people out of education, training and employment

We use our deep expertise and high calibre networks to give the best non-profits working in these sectors the essential ingredients to have a real and lasting impact on the young people they serve.

Through a powerful combination of long-term funding, direct capacity building support from our experienced team and our pro bono partners, alongside research and policy influencing to drive lasting systems change, we work towards a society where all young people can thrive in school, pass their exams and unlock the doors to sustained employment, for a fulfilling life.

We are resolutely focused on outcomes and impact, driven by quality evidence.

You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our portfolio partners and the young people we serve.

Impetus is a registered charity and our charity number is 1152262.

Our Values

In 2022 the Impetus staff agreed the following set of Values to act as our guiding principles as an organisation and help us to remain focused on achieving our mission to support young people from disadvantaged backgrounds.

We are brave and curious

We are bold and brave in our pursuit of better outcomes for young people. We lead with curiosity and stay open to new perspectives. We support one another to take considered risks and learn together.

We bring high trust, high challenge

We build strong, long-term relationships through honesty, kindness, integrity, and respect. We create the space for open, constructive challenge, where colleagues, partners and supporters feel safe to speak up, hold each other to account, and bring their best in pursuit of our mission.

We are evidence led and results driven for young people

We pursue excellence for the young people we work with, are wholly committed to better outcomes, unapologetically results driven, and accountable for our actions.

We thrive through diversity

We seek to embed diversity of thought, background and experience in every aspect of our work. We are open, thoughtful and proactive in better understanding and challenging our assumptions to better deliver the change we seek.

We always seek collaboration

We will not succeed alone. We seek meaningful, productive partnerships with others to achieve our mission and drive systems change for young people.

Our commitment to equality, diversity and inclusion

We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.

We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.

Our employee benefits

Impetus appreciates the invaluable contribution made by all employees and wishes to encourage and reward loyalty, motivation and experience. We therefore offer a range of benefits and policies which aim to assist employees during various stages of their lives and careers. For more information on these, please download the job information pack from our website.

How to apply

Please click on the "Apply for this job" button.

You will need to:

• Complete the online form (including the equal opportunities monitoring form).
• Upload a comprehensive CV and supporting statement.

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.

The deadline for applications is Sunday 20th September 2026, 11:59pm.

Interviews:

1st Interviews will take place on w/c 5th October 2026.

2nd Interviews will take place on w/c 12th October 2026.

You will also be required to provide proof of your eligibility to work in the UK.

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

Job Title: Shop Manager

Salary: £29,000 per annum

Team: Twickenham

Hours: Full Time, 37.5 per hour

Contract Type: Permanent

Location: Twickenham Shop, 4BW TW1

About the role

Your key purpose will be to lead the day to day operation of our brand-new Twickenham charity shop, a new and exciting opportunity to shape the success of a shop from the very beginning while making a meaningful difference to the families supported by Shooting Star Children's Hospices.

You will manage Assistant Shop Managers and a team of volunteers to maximise income, deliver exceptional customer service, and maintain high retail standards. You will be responsible for driving sales, managing stock and donations, creating engaging displays, overseeing shop finances, and ensuring compliance with relevant legislation, policies and procedures. You will also play a key role in promoting Gift Aid, identifying high-value items, supporting charity initiatives, and ensuring the shop remains a welcoming and well-presented environment for customers, volunteers and supporters alike.

About you

This role requires experience of managing a retail environment, including responsibility for sales performance, customer service, cash handling and health and safety compliance. You will have experience leading and motivating staff, with the ability to build strong relationships and create a positive and inclusive team culture. Strong organisational skills, the ability to prioritise competing demands and confidence in making operational decisions are essential. Experience of working with volunteers, charity retail, EPOS reporting and identifying opportunities to maximise income would be advantageous. Above all, you will be proactive, adaptable and passionate about delivering excellent service while supporting the vital work of Shooting Star Children's Hospices.

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions

Annual leave

• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service

Contractual benefits

• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card

Health and wellbeing

• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Mental Health First Aiders

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion

Shooting Star Children’s Hospices is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospices to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Anticipated closing date: 20/09/2026

Please note that vacancies may close at any time once a sufficient number of applications has been received. Interviews will be conducted on a rolling basis, so we encourage early applications to ensure full consideration for the role.

Position: Deputy CEO

Reporting to: CEO

Location: London or Bath (hybrid working at either location)

Contract: Full-time, permanent

Salary range: £65,000 - £75,000 (dependent on experience)

Deadline: 18:00 (BST) on 11 September 2026 

EJF is an equal opportunity employer and is committed to building a diverse and inclusive workplace. Applicants must have the legal right to work in the UK.

About the Role

Environmental destruction and human rights abuses are rarely separate crises - they are cause and effect. The Environmental Justice Foundation was founded on this understanding, and for two decades we have fought to protect the natural world and the people whose lives and freedoms depend on it.

We are seeking an exceptional Deputy CEO to help lead EJF into its next phase of growth and impact. This is an extremely rare opportunity to take on a crucial leadership role at a highly respected international NGO at a pivotal moment.

As Deputy CEO, you will play a central role in shaping EJF's strategic direction, team leadership and operational excellence, working in close partnership with the CEO and senior team to scale our impact, strengthen our global presence, generate new income, and ensure the organisation continues to deliver courageous, evidence-led change.

The Deputy CEO will take on critical tasks to enable the CEO to focus on delivering the strategic vision, providing vital leadership and development of EJF's programmes and governance. You will assume specific, nominated areas of programme management, supervising and guiding campaign and communications teams and providing a clear line of decision-making and direction.

The role will work closely with the CEO and senior leadership to continually improve the organisation's efficiency and effectiveness, entrench the ethos, vision and values that define our working culture, and help deliver the positive impact for the natural environment and the human rights that depend on it.

From strengthening governance and organisational performance to driving innovation, growth, and collaboration, you will be instrumental in maintaining an agile, resilient, impact-driven organisation capable of confronting some of the world's most urgent environmental challenges.

This role calls for an experienced and confident manager and leader with strategic vision, operational rigour, communications acumen and a deep commitment to biodiversity conservation and environmental justice. You will bring people together across cultures and disciplines, empower emerging leaders, and foster a high-performance, inclusive organisational culture. Externally, you will help represent EJF with credibility and influence, building alliances with funders, policymakers, partners, and frontline communities to accelerate systemic change.

Key Responsibilities

1. Mission and Purpose

● Alongside the CEO and Founding Director, continuously reaffirm and embed EJF's Mission, Vision and Values, ensuring they are deeply embedded across all programmes and teams to foster cohesion and strategic alignment globally.

● Safeguard our core mission of environmental justice and strengthening grassroots capacity in the Global South, ensuring that the organisation, across its multiple geographies and jurisdictions, adheres to this core purpose and scope.

● Articulate and deliver the highest possible professional standards, working culture and practice across all aspects of EJF's work.

2. Campaign Delivery, Amplification and Impact

● In close partnership with the CEO, guide and oversee the organisation's strategic and tactical approach across its operations and campaigns.

● Provide additional guidance, recommendations and scrutiny on the planning, production and release of reports, films and other campaign materials.

● Help shape EJF's external positioning, ensuring coherence between evidence, advocacy, partnerships and communications.

● Strengthen EJF's visibility and reach by engaging the media, attending and presenting at high-level meetings, liaising with key contacts and major funders, and acting as a spokesperson in the CEO's absence.

3. People, Culture and Leadership

● Help to further develop and support a high-performing Senior Management Team (SMT), individually and collectively, fostering accountability, collaboration and strong leadership practice.

● Guide and mentor teams to ensure they remain focused on delivering EJF's mission and priority objectives with strategic impact.

● Ensure fairness and equity for staff across the organisation, alongside consistently high standards of management.

● As directed by the CEO, serve in his absence to ensure the campaigns and programmes continue uninterrupted, working closely with the Senior Management Team (SMT).

4. Operations and Funding

● Work with the Operations Team to ensure EJF's exemplary operational efficiency across all areas of its work, championing continuous improvement of systems, processes and tools to strengthen efficiency, resilience and internal knowledge sharing.

● Work with the CEO, Founding Director, COO, and other team members to secure funding to support all our operations. This will require direct liaison with key donors, identifying new funding streams and ensuring compelling proposals, grant reports and updates are delivered on time.

● Ensure our operations across geographies and jurisdictions adopt a unified approach in all aspects of our work while respecting local contexts and needs.

5. Risk and Security

● Ensure that robust security and safeguarding measures are in place, regularly reviewed and actively embedded across teams.

● Contribute to organisational risk management, providing an additional oversight role for legal, reputational, political and operational risks across multiple jurisdictions, ensuring guidance and support are in place to secure compliance with relevant laws, regulations and ethical standards in all operating contexts.

Essential Experience, Skills and Attributes

We are seeking a values-driven, strategic leader with the judgement and organisational capability to help guide EJF through its next phase of growth and impact.

You will bring:

● Significant senior leadership experience (typically 10+ years), ideally 6+ years within the charity or not-for-profit sector.

● Proven success in programme design and delivery and organisational management, including oversight of complex budgets and resources.

● Strong financial acumen, with the ability to improve cost-effectiveness and maximise impact.

● Outstanding communication skills, including exceptional written English and the ability to engage diverse audiences, from teams to funders and senior decision-makers.

● Sound judgement and strategic thinking, with the ability to navigate complexity and make high-quality, values-led decisions, including in fast-moving or high-stakes environments.

● Strong people leadership, with experience building inclusive, high-performing teams, supporting senior colleagues, and developing emerging leaders across cultures and geographies.

● Experience contributing to organisational strategy, change, and governance, with confidence engaging boards and leading through growth or transition.

● A collaborative, diplomatic approach, combined with resilience, adaptability, and composure under pressure.

● Experience working in international or distributed organisations, and building effective external partnerships, including with donors, business partners and grassroots groups.

● An ability to travel internationally, occasionally at short notice.

● A clear commitment to EJF's Vision, Mission and Values, and to fostering a culture of excellence, equity, safeguarding, and impact.

While not essential, the following would be a strong advantage:

● Additional languages, particularly French, Spanish, Portuguese, or German.

● Professional media or communications experience, with demonstrable skills in shaping narratives, engaging audiences, and supporting organisational visibility.

● Experience in field research and/or investigations, ideally in complex or international contexts.

● Proven ability to manage projects, people, and budgets remotely, including supporting geographically dispersed teams.

What We Offer

In return for your leadership and commitment, we offer a rewarding package designed to support your well-being, flexibility, and professional growth:

● 30 days annual leave (including public holidays), increasing with each year of service, plus additional paid leave between Christmas/New Year.

● Private healthcare package.

● Generous pension scheme, with employer contributions increasing over time.

● Hybrid working (minimum 3 days in the office).

● Cycle-to-work scheme.

● A dynamic, supportive, and inclusive working environment, with genuine opportunities for professional development and career progression.

● The chance to play a senior leadership role in an organisation delivering real-world impact for people and planet.

Join Us

EJF's strength lies in a rare combination: deep, trusted relationships with grassroots communities on the front line of environmental destruction, and the expertise to turn that local knowledge into major campaigns that protect our oceans, our climate, and the ecosystems that sustain us all. As Deputy CEO, you will help ensure that strength keeps growing — sharpening the leadership, systems and teams that connect community action to global impact, from coastal fishing villages to the corridors of international policy.

At EJF, leadership means courage, integrity, and impact. As Deputy CEO, you will help steer campaigns that expose environmental crime, defend those on the frontlines, and secure lasting protections for ecosystems and communities alike. Together, we work to protect people by protecting the planet — and to build a fairer, more resilient future for all.

If you are ready to bring your skills to a mission that matters, we would love to hear from you.

Application

To apply, please use this link to upload your:

● Cover letter outlining your suitability and interest in the role (max 2 pages)

● CV (max 2 pages)

Deadline: 18:00 (BST) on 11 September 2026 

** We encourage early applications as we review on a rolling basis and may begin interviewing shortlisted candidates ahead of the deadline.

Only shortlisted candidates will be contacted. No other communications or agencies, please.

Applicants must have the legal right to work in the UK. EJF is an equal opportunity employer and is committed to building a diverse and inclusive workplace.

Chief Executive Officer

London/Hybrid | 4 days a week (28 hours per week)
£80,000 FTE
Two-Year Fixed-Term Contract

Our client is a respected UK-wide professional membership body representing more than 3,000 practitioners. Through advocacy, professional development, research and member support, the organisation champions professional standards and works to increase access to high-quality services across its sector.

The organisation is seeking an exceptional leader to serve as its next Chief Executive on a two-year fixed-term contract, leading the organisation through a significant period of transformation, stabilisation and renewal.

Working closely with the Board, staff, members and key stakeholders, the successful candidate will provide the strategic and operational leadership required to strengthen organisational effectiveness, enhance financial sustainability, build an engaged and high-performing culture, and position the organisation for long-term success. This is a unique opportunity to make a lasting impact on a well-established membership body, ensuring it emerges stronger, more resilient and better equipped to deliver for its members and wider stakeholders.

As the organisation's senior executive and principal ambassador, you will lead the development and implementation of a clear transformation roadmap, strengthen organisational capability and governance, and build confidence across the membership and stakeholder community while championing the value and impact of the profession.

To be successful, you will bring:

• Significant senior leadership experience as a Chief Executive, Executive Director or equivalent.
• A proven track record of leading organisational transformation, change, stabilisation or turnaround programmes.
• Experience developing and implementing strategy, translating vision into sustainable organisational improvement and measurable outcomes.
• Strong financial, operational and governance leadership skills, with experience improving organisational resilience and sustainability.
• A history of building positive, inclusive and high-performing organisational cultures, with a strong focus on staff engagement and organisational development.
• Exceptional stakeholder engagement, communication and influencing skills, with the credibility to act as the organisation's principal ambassador.
• A collaborative, resilient and values-led leadership style, with a commitment to supporting professional excellence and sector advancement.

To find further information, please view the microsite on Prospectus’ website.

Closing date: 16 September
Final interviews: Week commencing 28 September

The Charity Governance Secretariat Manager is a full-time hybrid role based in Letchworth, with the flexibility to work from home for part of the week. The role involves managing governance processes for charity clients, including coordinating board and committee meetings, preparing agendas and papers, maintaining accurate records and minutes, and tracking actions to completion. The manager will ensure compliance with charity regulations and best practice, oversee key governance documents and policies, and support trustees and senior leaders with timely information and guidance. Day-to-day responsibilities include liaising with stakeholders, organizing meeting logistics for both digital and physical events, maintaining governance calendars, and supporting the continuous improvement of governance procedures. The role also requires close collaboration with internal teams to align governance activities with overall event delivery and client expectations.

Qualifications

• Experience in charity governance or company secretariat functions, including organizing board and committee meetings, preparing papers, and recording minutes.
• Strong administrative and organizational skills, with the ability to manage multiple deadlines, maintain accurate records, and coordinate complex schedules.
• Knowledge of charity law, governance frameworks, and regulatory requirements (e.g., Charity Commission guidance), or a willingness to develop this expertise.
• Excellent written and verbal communication skills, with attention to detail and the ability to produce clear, concise, and accurate documentation.
• Proficiency with digital tools and platforms used for meetings and events (e.g., videoconferencing tools, document management systems, office productivity software).
• Ability to build effective relationships with trustees, senior leaders, and external stakeholders, demonstrating discretion and professionalism.
• Experience in or exposure to healthcare, medical meetings, or non-profit sectors is beneficial.
• Relevant professional qualification or degree in a related field (e.g., governance, law, business, public administration) is desirable but not essential.

**Please note due to funding guidelines, this role is restricted to male candidates only**

About Us

We Are Survivors is a survivor-focused voluntary sector organisation that aims to create and facilitate safe spaces for male (including trans and non-binary individuals) survivors of sexual harms across Greater Manchester, providing access to quality-assured support. Our work is focused on developing ways for individuals to empower themselves to work through personal and sometimes painful issues, guided and supported by our trauma-informed team, following the trauma and recovery model.

Our vision is to have “A society where NO male survivor is left behind”

About the Role

The OUT Side OUT Spoken Navigator supports male survivors and survivor allies as they prepare to leave prison or another secure setting and rebuild their lives in the community. The role provides intensive, trauma-informed support shaped around each person’s individual circumstances, including completing risk and needs assessments and developing a tailored support plan. You’ll help people navigate challenges around housing, healthcare, benefits, employment and community connections, working closely with prison, probation, health, social care and other partner agencies. The aim is to reduce barriers; strengthen stability and ensure people continue to feel supported throughout the transition from custody into the community.

About You

You’ll have experience of providing one-to-one support or advocacy to people with complex needs and be comfortable working with trauma, risk and the challenges that can accompany release from custody. Experience within criminal justice, mental health, housing, social care or community services would be particularly helpful, as would an understanding of sexual harms affecting boys and men. You’ll be able to build trusting relationships while maintaining clear professional boundaries, manage competing priorities and work confidently with a range of partner agencies. We also recognise the value of transferable experience and welcome applicants who are thoughtful, reliable and committed to learning and making a meaningful difference.

Why Join Us?

· a competitive salary.

· annual leave package with incremental rises plus bank holidays.

· company sick pay.

· Birthday annual leave.

· monthly clinical supervision.

· pension contribution.

· and a range of discount and benefit programmes.

We are excited to announce an opportunity for a highly motivated and compassionate individual with experience in the wellness, addiction recovery and/or mental health sector to join our small but passionate team as a Community Coordinator. 

Full-Time (30-37.5hrs available) | Salary Scale £24,784 - £28,734pa| Home-based office equipment supplied| Annual Leave 27 days per year plus Christmas eve rising by 1 day per year up to 31 days max.| Company Pension with Now Pensions | EAP with Health Assured. Permanent contract offered pending successful probation period.

By supporting our amazing volunteer facilitators and our highly valued partnership organisations, you’ll help drive growth of SMART Recovery programmes and meetings across 2 distinct geographical areas making our 4-Point Programmes even more accessible to those wanting to manage any type of addictive behaviour.

North East: The counties of Northumberland, Tyne & Wear, County Durham.

Yorkshire & The Humbers: The counties of North Yorkshire, South Yorkshire, West Yorkshire, East Riding of Yorkshire, North Lincolnshire, North East Lincolnshire.

To thrive in this role, you'll need hands-on experience of facilitating groups or meetings and an understanding of what great facilitation looks like. Whilst already being a qualified SMART Recovery Facilitator and/or having engaged with our meetings as a previous participant is a distinct advantage, we also accept applications from individuals with a general awareness of addiction recovery or our 4-Point Programme. Importantly, you’ll be someone who brings people together, listens deeply, and creates a safe, empowering space for growth and recovery.

Your presentation skills should engage, inspire, and inform with clarity and warmth, whether you’re speaking with a room full of volunteers, delivering training via Zoom, or presenting to our partnership organisations. You’ll be required to help grow our footprint, increase and diversify our partnerships and encourage the uptake of our programme. You will represent UKSR at community events, recovery walks and conferences and get involved in defined projects.

We welcome applications from individuals with lived experience of addiction, whether that’s your own recovery journey or being close to someone else’s. It’s essential for you to bring empathy, authenticity, and a deep respect for others’ experiences to all of your interactions. You’ll need to be self-motivated and highly organised, and able to manage your time, workload, and travel with autonomy. You’ll be someone who uplifts, encourages, and empowers, helping others see what’s possible.

You should have experience in working with volunteers, understanding how to support and develop their skills. Previous delivery of training is essential, and if that experience has been gained in a peer-support or recovery setting, all the better. This role requires emotional intelligence; you’ll be working with people who have faced adversity, and your ability to support them within clear, professional boundaries is critical. Giving and receiving feedback, gathering data and other evidence to inform service development, and exercising reflective practice are all essential attributes.

You’ll also contribute to key projects that move SMART Recovery forward, adding your voice and insight to help shape what comes next. The role therefore requires project mangement skills as you will work on specific projects that develop our publications, training, communications and marketing. If you have a special interest and expertise in certain areas of our business such as social media and campaigns, training, volunteer management or copywriting we can develop this skill and interest as an enhancement to your role. Developing areas of expertise within our Co-ordinator team is something we are keen to do. 

As this is a home-based role, you’ll need to be comfortable forming meaningful relationships online, building trust and connection via email, phone, and video calls. We’ll provide the equipment you need, but you’ll bring the energy and adaptability to make remote working feel personal and productive. Regular travel across the defined regions is a vital part of the role, visiting SMART Recovery meetings in the community and within partner organisations, and offering continual support to facilitators, are all essential in helping our network continue to grow with the quality we strive for.

It is essential that you live in the North East area.

Do you want to make a real difference by supporting people to stay in work, and overcome challenges?

Job Title: Employment Specialist – Connect To Work
Salary: £28,951 - £32,316 per annum
Hours: Full Time – 37 hours per week
Contract: Permanent
Location(s): North Tyneside

About us

Groundwork NE & Cumbria is a long‑established environmental and community charity with over 30 years of experience creating greener, healthier and more resilient places across the region. Our mission centres on Creating Better Places, Improving People’s Prospects, and Promoting Greener Living, helping communities thrive no matter the challenges they face.

We deliver hundreds of locally‑led projects each year, including initiatives that support young people into education, training and employment, helping them overcome barriers, build life skills, and reach their full potential.

About the role

We are recruiting for an Employment Specialist – Connect To Work in North Tyneside.

We are seeking a motivated and passionate Employment Specialist to support people across North Tyneside to secure and sustain meaningful employment. Working as part of a multi-disciplinary team, you will provide personalised employment support to individuals facing barriers to work, including those with mental health conditions, disabilities, long-term health conditions, or other complex needs.

You will work closely with employers, health professionals, community services, and local partners to create opportunities that enable people to achieve their employment goals. This is an exciting opportunity for someone who believes in the positive impact that good work can have on people's health, wellbeing, confidence, and independence.

Job Purpose

Using the Individual Placement & Support (IPS) model, you’ll provide person-centred information, advice and guidance to a caseload of around 25 clients, helping them access, return to, and sustain employment that is right for them.

You’ll also build strong employer relationships to source suitable opportunities and work closely with partners, including health providers, mental health services, JCP and other employment organisations, to ensure clients receive joined-up support.

We’re looking for someone who is:

• Passionate about supporting people in North Tyneside to access, return to, or sustain meaningful employment.
• A strong communicator, confident engaging with people, and referral partners and health care professionals.
• Equipped with strong analytical and problem-solving ability, able to assess needs and identify effective employment solutions.
• Skilled at building and maintaining strong employer relationships in line with the IPS and Connect to Work model, creating opportunities that support people to move into, return to, or sustain meaningful employment.
• Experienced at maintaining detailed participant paperwork and CRM records that demonstrate a person-centred, empathetic and proactive approach, evidencing tailored support and a genuine commitment to helping participants succeed.
• Highly organised, with the ability to manage a varied caseload and meet deadlines.
• Experienced in demonstrating the IPS Place, Train and Maintain approach through participant paperwork and CRM records, evidencing timely job search activity, personalised in-work support, ongoing engagement, and interventions designed to help participants obtain and sustain employment.

Closing Date: Friday, 25th September 2026
Please note, should we receive a high volume of applications, we may look to close the role early, therefore we recommend an early application.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

This role is subject to an Enhanced Disclosure endorsed by the Disclosure and Barring Service.

We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role.

At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk.Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.

ID 1851 HR Business Partner, Human Resources (up to 2 vacancies)
Permanent contract
Family Action Head Office, London (N1) with hybrid working
37 hours per week (full-time)
£37,211 - £41,518 per annum
Plus £3,866 Inner London Weighting (if London-based) or £480 (if home-based)

We are flexible about both hours and where you work. The role is 37 hours per week full-time, but we welcome applications from people looking for part-time or other flexible working arrangements. We are also open to both office and home-based working; for colleagues based at our London office (N1), we operate a hybrid working model with an expectation of office attendance twice per week.

One of the roles will partner with our London-based services, so being based in or within commuting distance of London would be beneficial. However, we don’t want location to be a barrier and we welcome applications from people based elsewhere in the UK.

Family Action & the Role’s Impact:

At Family Action, we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

In the HR Business Partner role, you will partner with leaders and managers across the organisation, building strong relationships and developing a deep understanding of the services and business areas you support. As their key HR contact, you will provide expert advice and coaching on complex people matters, help managers build their confidence and capability, and support them to plan strategically for their people and align their plans with the wider people strategy.

You will also manage, coach and develop a team of HR Advisers, supporting them to build their expertise and deliver a high-quality HR service.

Alongside this, you will lead on complex change processes, including TUPE transfers and restructures, working collaboratively across HR, Services, and Implementation teams to implement change effectively.
If you have significant HR experience, strong applied knowledge of employee relations and experience supporting complex organisational change, we would like to hear from you. You might come from a generalist HR background or have specialised in employee relations or change, and you don’t need to have worked in the not-for-profit sector or held a formal management role before. The ability to build trusted relationships, provide pragmatic and solution-focused advice, deliver through others and contribute to the continued development of our people practices will make you an ideal candidate.

We are a supportive and inclusive organisation, and we want to break down barriers to people joining us. If you don’t feel confident applying because you don’t meet every single requirement on the Person Specification – please don’t let that stop you; we want to hear from you. We encourage you to use the application to highlight what you can bring to the role – your skills, knowledge, and experience as well as your values. At Family Action our 4 core values are incredibly important to us and underpin all we do. We are a 'people focused', 'can-do' organisation, which strives for 'excellence' in all we do and operates with 'mutual respect'.

Benefits:

- an annual paid leave entitlement of 30 working days (pro rata) plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jab vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities

Closing Date: Monday 31st August 2026 at 23:59 pm

For direct queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working arrangements, please email Katie Milne, Head of HR (full email adress located in the advert on our careers page).

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Please note that we will be reviewing applications as they come in. We reserve the right to close this vacancy early if a suitable candidate is found, so we encourage you to submit your application without delay. We are also ideally looking for a candidate who can join us as soon as possible (i.e. on a short notice period), however if that is not your situation please do not hesitate to apply as applications will not be assessed on this basis.

Clio Enterprises Ltd., a subsidiary of The British Academy – the UK’s national body for the humanities and social sciences – is seeking a Venue Systems and Business Administrator to join our Venue Sales Team in the Resources directorate, providing key support in the delivery of financial and systems administration.

The Role

We are looking for a highly organised and detail-focused Venue Systems and Business Administrator to support the smooth running of our venue hire business. Working as part of the Clio Venue Sales Team, you will provide essential administrative, financial, systems and reporting support, helping to ensure accurate data, efficient processes and excellent service for clients and colleagues.

In this role, you will help maintain the venue booking and event management system, issue invoices, monitor payments, support financial reconciliations, prepare reports, and contribute to improvements across bookings, sales and operational workflows. You will also support good data management practice, including GDPR compliance, accessibility reporting and accurate client and event records.

The ideal candidate will be confident working with systems, data and administrative processes, with strong attention to detail and the ability to build effective relationships across teams. Experience in events, finance, administration or business support would be beneficial, although we also welcome applicants with transferable skills and a proactive approach to learning.

You will act as a contributing member of the hard-working 12-person Hospitality team, and this is an excellent opportunity to play a key role in supporting the operational, financial and data-driven success of a busy London venue while working within a collaborative and values-led organisation.

The Academy offers 34 days of annual leave plus Bank Holidays and other excellent benefits for this role, including paid overtime and an excellent pension scheme, all in one of the best locations in London.

Hours: Part-time, three days per week.

About the Academy

The British Academy is the UK’s national body for the humanities and social sciences, established by Royal Charter in 1902. We mobilise these disciplines to understand the world and shape a brighter future. Today’s complex challenges can only be resolved by deepening our insight into people, culture, and societies. With a Fellowship of around 1,700 leading national and international academics, the Academy invests in researchers and projects across the UK and overseas, engages the public with fresh thinking and debates, and brings together scholars, government, business, and civil society to influence policy. The Academy currently has five directorates: Communications & Marketing, Development, Policy, Research, and Resources, plus a small Governance & Fellowship Team.

Working at the Academy

Our senior management team has worked with staff to foster a culture of collaboration, respect, and empathy, in which all contributions are recognised as we work towards our common goals. Our people strategy and working practices focus on building strengths and sharing insights, with learning and development, wellbeing, and equality, diversity and inclusion at the centre of how we operate as an organisation. Investing in our staff and encouraging a healthy work/life balance is central to our success as we move forward and continue to grow.

Terms and Conditions

The British Academy is based at 10–11, Carlton House Terrace, London SW1, a Grade 1 listed building. We offer a competitive benefits package, including a 35-hour working week, with hours and location worked flexibly under our hybrid working policy; 34 days’ annual leave plus Bank Holidays; a subsidised canteen and an excellent occupational pension.

How to Apply

We welcome applications from people of all backgrounds in line with our commitment to creating a diverse and inclusive working environment, promoting equal opportunity, and addressing underrepresentation. We will make reasonable adjustments to support disabled job applicants and offer an interview to those meeting the minimum selection criteria.

To apply and to see the full job description and our workplace values, please click the Apply button.

Closing date: Noon on 4 September 2026.

AFRIL is recruiting for our next Casework Manager, following the advancement of the current post holder into another role within the organisation. We are looking for a hard working and dynamic person who can balance the operational demands of casework and managing frontline services, with excellent HR skills and a keen interest in policy and developing partnerships. This is an exciting and integral role within a supportive and dynamic team at AFRIL, which would be ideal for a highly experienced caseworker or solicitor seeking to gain leadership experience in a community led organisation.

The successful candidate will lead a team of 3 Caseworkers (as well as a team of volunteers) in the delivery of AQS casework in the areas of housing, asylum support, welfare benefits and community care, and the provision of Immigration Advice Authority Level 2 advice. The post holder will also hold key funder and partner relationships, oversee compliance, safeguarding and support the Executive Director with AFRIL's external policy work. 

Job role: Finance Officer
Salary: Circa £38,000 per annum
Contract: Full-time, permanent (34.5 hours per week)
Location: UK-based, predominantly remote, with attendance at the London office once or twice a month


We're looking for a Finance Officer to join a small and supportive finance team within a well-established not-for-profit organisation with an international reach. This is a great opportunity for someone who enjoys taking ownership of their work, building strong relationships with colleagues, and contributing to an organisation with a meaningful global impact. The role would particularly suit someone who enjoys working in an international environment and supporting financial activities across multiple countries and currencies.

As part of a supportive team, you will play a key role in ensuring financial operations run smoothly and accurately. You'll work closely with colleagues across the organisation, helping to maintain strong financial controls, support decision-making and enable important programmes and services to be delivered effectively.

As the Finance Officer, you will be responsible for:

• Managing day-to-day finance activities as part of a small finance team
• Preparing and processing UK and international payments
• Managing weekly payroll and supporting related processes
• Completing balance sheet reconciliations and maintaining accurate records
• Posting journals, including accruals and prepayments
• Supporting month-end activities and maintaining clear audit trails
• Assisting with funding transfers to programme partners across multiple countries
• Working with programme and grant teams on invoicing and finance queries
• Supporting budget holders and colleagues with financial processes and systems
• Providing guidance on purchase orders, coding and approval processes
• Investigating discrepancies and resolving reconciliation issues
• Identifying opportunities to improve processes and strengthen controls

To be successful in this role, you will have:


Essential

• Strong experience in a finance role with a good understanding of wider finance operations
• Experience preparing and reviewing profit and loss accounts
• Strong balance sheet reconciliation skills
• Good understanding of double-entry bookkeeping
• Purchase ledger experience within an international organisation
• Excellent attention to detail and experience managing financial data
• Ability to work independently and use initiative
• Strong communication and stakeholder management skills
• Confidence explaining financial information and processes to non-finance colleagues
• Experience supporting financial controls, compliance and audit requirements
• Advanced Excel skills, including pivot tables, VLOOKUPs and data analysis

Desirable

• Experience working in the charity, not-for-profit or wider voluntary sector
• Experience working in a multi-currency environment
• Experience using Microsoft Dynamics Business Central or similar finance systems

Why join?

• Predominantly remote working
• 34.5-hour working week
• 26 days annual leave plus bank holidays, increasing with service
• Generous pension contribution
• Healthcare cash plan and virtual GP access
• Employee assistance programme
• Group income protection and life insurance
• Volunteer day programme

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

About us

Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue. We're looking for a Face-to-Face Fundraising Experience Manager to join our large, award-winning in-house Face to Face Fundraising Team. This role supports the RNLI by attracting, developing and retaining talented face to face fundraising professionals who inspire long-term support for the charity, helping to generate the income needed to save lives at sea.

Some of the benefits:

• Flexible working
• 26 days' annual leave plus Bank Holidays
• Competitive pension scheme
• Life assurance
• Health Cash Plan option

Your role

As a Face-to-Face Fundraising Experience Manager, you will focus on the following areas:

• Leading the development and continuous improvement of the face-to-face fundraiser experience, including recruitment, induction, learning and development programmes.
• Driving colleague engagement, recognition, culture and retention initiatives that support high-performing teams across the UK and Ireland.
• Working with Recruitment, Learning & Development, Marketing and People teams to attract, develop and retain talented fundraisers and managers.
• Using colleague feedback, performance data and operational insight to identify opportunities and drive continuous improvement.
• Leading people-related projects, service improvements and change initiatives that strengthen the sustainability and effectiveness of the Face-to-Face Fundraising programme.

About you

You'll have a strong understanding of face-to-face fundraising and the challenges of supporting geographically dispersed teams. You'll recognise the importance of recruitment, development and engagement in driving performance and creating a positive colleague experience. You'll enjoy building relationships, collaborating with a wide range of stakeholders and using insight, innovation and practical problem-solving to deliver meaningful improvements.

To be considered as our Face-to-Face Fundraising Experience Manager, you'll need:

• Significant experience within face-to-face fundraising field operations, including knowledge of fundraising regulation and best practice.
• Experience leading operational improvement, service development or change initiatives that have delivered measurable outcomes.
• Experience coordinating activities across multiple teams and stakeholders to achieve shared objectives.
• Strong understanding of the factors that drive operational performance, service sustainability and team effectiveness.
• Experience using data, insight and feedback to inform decision-making and continuous improvement.

Other organisations may call this role:

People Experience Manager, Fundraising Development Manager, Learning and Development Manager, Recruitment and Development Manager, Talent Development Manager, Workforce Development Manager or Colleague Experience Manager.

This post requires a valid driving licence.

So, as a Face-to-Face Fundraising Experience Manager, you will be passionate about developing people, improving colleague experiences and helping teams perform at their best.

If you're resilient, adaptable and motivated by creating an environment where face to face fundraisers can thrive while supporting the RNLI's aim of saving lives at sea, this could be the role for you. Please visit our jobs page and apply today!

Closing date: 30 August 2026.

Interview date: w/c 7 September 2026 (on Teams).

The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.