Policy communications manager jobs

As a Housing Options Officer, you will provide housing-related support, advice, and guidance to vulnerable young people aged 16-35 living in YMCA accommodation. You will work closely with residents to help them develop independent living skills, manage their tenancies, maximise their income, access education and employment opportunities, and move on to sustainable housing solutions. 

What you'll be doing

• Managing a caseload of young people and providing person-centred support.
• Completing assessments, support plans, and risk assessments.
• Supporting residents with budgeting, welfare benefits, tenancy sustainment, and life skills.
• Working with housing providers, local authorities, and support agencies to secure positive move-on outcomes.
• Managing rent arrears, anti-social behaviour, and resident welfare issues.
• Promoting safeguarding, wellbeing, and a psychologically informed environment (PIE).
• Acting as a shift lead when required and helping maintain a safe and supportive accommodation environment. 

About You

We are looking for someone who:

• Has experience supporting young people or vulnerable adults in a housing, support, youth work, or customer-facing environment.
• Understands the challenges facing young people experiencing homelessness.
• Has excellent communication, organisation, and relationship-building skills.
• Can work effectively with a range of internal and external partners.
• Is passionate about helping young people achieve positive futures.
• Can maintain professional boundaries while providing compassionate support.

At Providence Row, our kitchen provides good food for people affected by homelessness while creating opportunities for trainees to develop practical skills, confidence and experience.

About the Role

We are looking for an experienced Chef to help run our busy onsite catering service. You will prepare and serve safe, nutritious meals, maintain high professional and food-safety standards, and help organise the day-to-day work of the kitchen.

A central part of the role is supporting others. You will provide practical instruction and constructive feedback to catering trainees, coordinate volunteers and corporate groups, and create a calm, welcoming environment in which people can learn and contribute.

This is an opportunity to combine professional cookery with clear social impact. You will see the difference your work makes each day, both through the meals provided and the progress of the people you support.

The role also offers regular working hours of 7.30am to 2.30pm, 35 hours per week, allowing you to work in a purposeful professional kitchen while usually finishing by mid-afternoon.

We are looking for someone with experience in a professional kitchen, a relevant Level 3 qualification and strong knowledge of food hygiene, allergens, temperature control and safe working practices. You will be organised, dependable and able to meet fixed service deadlines, while remaining patient and respectful when supporting people with different levels of experience, confidence and support needs.

You will share Providence Row’s commitment to working with people, not for them, and to recognising the strengths, abilities and potential of everyone who comes through our doors.

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Access to shopping discounts
• Learning & development opportunities
• Monthly reflective practice

To apply:  Please upload your CV with a covering letter, detailing how you meet the job specification. CV’s without a covering letter will not be considered.

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

Are you driven by using financial insight to influence decision and strategy?

Join a growing business for good, that supports charities access high‑quality finance and operations support. As they expand their London presence, they're looking for a Finance Business Partner to lead financial delivery for a portfolio of charity clients. This is a role with real autonomy, variety, and influence and would suit either an experienced Finance Business Partner or an established Finance Manager looking to take the next step.

About the Role

This is a genuine business partnering position where you’ll take ownership of the end-to-end finance function for your portfolio, acting as the primary financial contact and trusted advisor to senior charity leaders. Based in their Westminster hub and connected to the wider team remotely, you’ll play a key role in strengthening financial resilience across multiple impactful organisations.

You will:

· Prepare and present monthly management accounts with clear insight

· Lead budgeting, forecasting and long-term financial planning

· Present financial updates to Executive Teams and Boards, offering constructive challenge

· Support funding bids and donor reporting with strong financial modelling

· Produce year-end accounts and manage auditor/examiner relationships

· Support and line-manage at least one Finance Assistant,

Every day, you’ll help charities make confident, data-informed decisions that protect their mission and future.

About You

We’re looking for a confident, commercially minded finance professional who enjoys variety, responsibility and building meaningful relationships.

You will bring:

· Professional qualification or studying (ACA/ACCA/CIMA) or equivalent experience

· Experience producing management accounts and external reporting

· Track record of presenting financial information to senior leaders / Boards

· Experience with SME accounting systems (Xero and/or QuickBooks ideal)

· Strong organisational skills and the ability to manage multiple clients

· Aptitude for working autonomously and making sound decisions

· Excellent communication skills, able to translate numbers for non-financial colleagues

· Experience in or alongside the charity sector (desirable but not essential)

You’ll thrive if you enjoy problem‑solving, autonomy, and being a steady, trusted presence for purpose‑driven organisations.

Doing Good Recruitment is committed to the highest standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics, as well as socio-economic background. We understand that applicants may not always meet every criterion listed in the job description, if you meet most, we encourage you to apply.

Applications will be reviewed on a rolling basis, and interviews may take place before the closing date. Early applications are strongly encouraged.

10–12 hours per week | £10,582–£12,698 per annum pro rata (£37,037 FTE) | Fixed term for 5 years to July 2031 | 3% pension

CHOICE IN HACKNEY is looking for an experienced and motivated Disability Employment Coach to support disabled people to move towards employment, volunteering, education and training, while developing the confidence, skills and practical strategies needed for sustainable employment.

You will provide one-to-one employment coaching, helping participants identify their strengths, aspirations and goals and develop personalised action plans. You will support people to overcome barriers to employment through practical coaching, encouragement, problem-solving and appropriate signposting.

You will also help plan and deliver CHOICE IN HACKNEY’s Job Club, creating accessible and engaging sessions that encourage confidence, peer learning and mutual support. Alongside this, you will develop relationships with employers, recruitment agencies, training providers and partner organisations to create opportunities for disabled people.

The role recognises that employment can take different forms. You will support participants to explore volunteering, work experience, apprenticeships, self-employment, social enterprise and entrepreneurship where appropriate. You will also provide suitable in-work support to promote job retention, workplace integration and career progression.

An important part of the post will be maintaining contact with programme alumni, monitoring longer-term employment, training and wellbeing outcomes and contributing to an active alumni network offering Job Club activities, peer support, mentoring and employer engagement.

We are looking for someone with experience supporting disabled people into employment, education or training, together with experience of employment coaching, careers guidance, employability support or vocational rehabilitation. You will need excellent coaching and motivational skills, an understanding of disability and barriers to employment, and knowledge of reasonable adjustments and inclusive recruitment.

CHOICE IN HACKNEY is a Disabled People’s Organisation committed to the Social Model of Disability, equality, inclusion and independent living, and welcomes applications from disabled people and people with lived experience.

Could you be Hope4's lead officer for homelessness prevention, coordinating community based early identification, intervention and partnership responses across Rugby to prevent homelessness before crisis occurs?

Are you a client-focused, proactive and compassionate individual with a proven track record of working with vulnerable people who have multiple disadvantages? If so, Hope4 has an exciting opportunity, as we are seeking a Community Homelessness Prevention Lead to join our team and play a central role in delivering homelessness support services in Rugby. Hope4 aims to end homelessness and food poverty one person at a time and we need an ambitious, compassionate person to help us reach that goal. This is your chance to play a part in the fundamental change we are striving to achieve.

What will I be doing as Community Homelessness Prevention Lead at Hope4?

You will lead Hope4's community homelessness prevention programme, identifying people at risk of homelessness at the earliest opportunity and coordinating timely interventions that prevent homelessness, tenancy breakdown and rough sleeping.

Key Responsibilities:

• Leading Hope4's homelessness prevention service, supporting individuals and households at risk of homelessness. 
• Managing a caseload and delivering effective prevention-focused interventions and housing sustainment support.
• Developing and coordinating Hope4's Early Warning Network, increasing early identification of homelessness risk across Rugby.
• Overseeing referral, triage and assessment processes to ensure timely and appropriate responses.
• Building and maintaining effective partnerships with statutory, voluntary and community organisations.
• Promoting lived experience involvement and ensuring services are informed by client feedback and co-production principles.
• Delivering homelessness prevention awareness, training and community engagement activities.
• Monitoring performance, outcomes and impact, producing reports for management, funders and stakeholders.
• Maintaining accurate records and working in accordance with safeguarding, GDPR and Hope4 policies and procedures.
• Acting as an ambassador for Hope4 and contributing positively to the wider organisation.

About you:

We are looking for an experienced, compassionate and proactive individual with a strong understanding of homelessness and social exclusion. You will have experience supporting people with complex needs, building effective partnerships and delivering person-centred interventions. Above all, you will share Hope4's commitment to preventing homelessness and helping people achieve lasting change.

About us:

Hope4 works to address homelessness and food poverty across Rugby through the Hope Centre and Rugby Foodbank. We provide practical support, advice, advocacy and personalised interventions to help people move towards sustainable independence.

The charity was founded on Christian principles by the local churches and works to address homelessness and food poverty in Rugby. Our staff and volunteers support these values and ethos irrespective of belief or background.

Our Values: Community, Compassion, Respect, Integrity, Faith, and Hope 

Why join Hope4?

• Be part of an organisation making a real difference in Rugby.
• Help shape an innovative homelessness prevention programme.
• Work alongside a passionate and supportive team.
• 28 days of annual leave including bank holidays, increasing with length of service.
• An additional day of annual leave for your birthday. 
• A central Rugby office location, close to shops, restaurants, and transport links.

See attached person specification for more details and shortlisting minimum criteria. 

Please note: We reserve the right to close this vacancy before the advertised closing date if we receive a high volume of applications. We therefore encourage interested candidates to apply as soon as possible.

Hope4 is committed to equality, diversity and inclusion and welcomes applications from people of all backgrounds, particularly those with lived experience of homelessness, housing insecurity or other forms of social exclusion.

We are looking for a Fundraising Support Officer to support a wide range of fundraising activities across Dignity in Dying and Compassion in Dying.

This is a varied and practical role supporting campaigns, donor care, and administrative processes. You will play an important part in ensuring our supporters have a positive experience while helping deliver key fundraising initiatives, including new programme development.

This role is ideal for someone early in their career, returning to work, or looking to move into fundraising. We are looking for enthusiasm, organisation and a willingness to learn, and will support you to develop in the role.

Key responsibilities

• Provide administrative support for fundraising campaigns, including direct mail activity
• Support the set-up and delivery of new initiatives (e.g. lottery and in-memory giving)
• Respond to supporter enquiries via email and telephone
• Process donations and maintain accurate supporter records using databases (e.g. Raiser’s Edge)
• Support donor communications, reporting and stewardship activity
• Assist with general fundraising administration and team support

About you

We are looking for someone who is:

• Organised, with strong attention to detail
• A clear and confident communicator, able to respond sensitively to supporters
• Proactive and positive, with a willingness to learn
• Comfortable using systems and handling information (training provided)
• Motivated to build a career in fundraising

We welcome applications from candidates with a wide range of experiences, including those with limited formal work experience.

About us

Dignity in Dying campaigns for greater choice, control and access to services at the end of life. Compassion in Dying supports people to understand and exercise their rights, helping them plan for end-of-life care.

Interviews

• Stage 1: Virtual interview – WC 21st September
• Stage 2: In-person interview at our London office – TBC

Central London | £32,721 per Annum | Full-time (35 hours per week) | 1 YR Fix Term Contract

Minimum 3 Days per week in the office during probation, minimum 2days thereafter

London | Hybrid Working
£180 per day PAYE
Temporary Contract until December 2026

Are you an experienced HR Generalist who enjoys managing complex employee relations cases and providing practical, people-focused HR support?We're working with a large, purpose-driven not-for-profit organisation seeking an HR professional to join their team on an interim basis until December. This is an excellent opportunity to make a tangible impact within an organisation committed to delivering meaningful outcomes for the communities it serves.

Key Responsibilities

✅ Managing a varied caseload of employee relations matters including disciplinaries, grievances, absence management and performance issues
✅ Providing expert HR advice and guidance to managers across the organisation
✅ Supporting organisational change and HR projects where required
✅ Ensuring HR policies and procedures are applied consistently and fairly
✅ Building strong relationships with stakeholders across the business

About You

✔ Previous experience in a HR Generalist or HR Advisor role
✔ Strong employee relations experience and confidence managing cases independently
✔ Excellent communication and stakeholder management skills
✔ CIPD qualified or working towards qualification (desirable)
✔ Available to start at short notice

What's on Offer?

⭐ Opportunity to work for a respected, purpose-led organisation
⭐ Varied and engaging HR role with genuine impact
⭐ Hybrid working arrangement
⭐ £180 per day PAYE
⭐ Contract through to December 2026

If you're looking for an opportunity to apply your HR expertise in a values-driven environment and help support a positive employee experience, we'd love to hear from you.📩 Apply now or get in touch for a confidential discussion.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Our mission as a charity is to create brighter todays and better tomorrow for the children and families of Noah’s Ark. The wellbeing team, comprising of the Programme Manager, Senior Ward Counsellor, Sparkle Co-ordinators and Music Therapist, work collaboratively to provide emotional and practical support to children, young people and families within the hospital. 

This is an exciting opportunity for a skilled and compassionate professional to join us as a ward counsellor. Working closely with colleagues across the charity and NHS teams, the successful candidate will play a key role in delivering high-quality emotional support and will have the opportunity to see the direct impact of their work on the children and families we support. They will provide emotional and therapeutic support to children, young people and families during their time in hospital. This includes delivering counselling sessions, emotional first aid, wellbeing check-ins and Art for Wellbeing sessions on the oncology ward. The role focuses on supporting those experiencing the emotional impact of hospital admission, treatment and diagnosis, particularly children and families facing long or repeated admissions, medical trauma, complex care needs or significant emotional distress. Working closely with colleagues across the hospital and the charity the ward counsellor will help ensure children and families receive timeline, compassionate and coordinated wellbeing support throughout their hospital journey.

See the job description and person specifiation document for more details.

Context of role:
The Outreach Officer plays a key role in raising awareness of services, strengthening community
partnerships and supporting the delivery of high-quality bereavement support activities across the
region. The postholder will engage with local networks, coordinate events, and support volunteers while ensuring effective monitoring, reporting and continuous improvement.
This role sits initially within Shropshire, Worcestershire and Herefordshire, but will expand to support phase 3 of the expansion which will include the West Midlands, Warwickshire and
Staffordshire. 

Key responsibilities:
Support Service:
1. Event Coordination and Delivery
1.1: Coordinate and deliver regular community engagement activities, including; coffee mornings and
support events.
1.2: Organise and facilitate regular wellbeing and social activities, such as; walks or group sessions.
1.3: Represent the organisation at regional events, including supporting fundraising and CYP teams
when required.
1.4: Co-lead on bookings and coordination of Ty Uchaf, our respite house.
2. Awareness, Training and Engagement
2.1: Lead on regional awareness training delivery for non-emergency services and community-based
organisations.
2.2: Deliver additional 2wish training programmes as required, including Children & Young People
(CYP) and Bereavement in workplace support training.
2.3: Lead awareness and advocacy activities with local ‘support champions’, including professionals
within non-emergency services.
3. Partnership and Network Development
3.1: Actively engage with local bereavement networks through attendance at meetings, hosting
information stands and building strong professional relationships across the region.
3.2: Develop and maintain effective links with community partners to expand reach and awareness of
services.
4. Volunteer Support
4.1: Act as a key local contact for volunteers.
4.2: Support the recruitment, training and retention of volunteers in collaboration with the wider
team.
5. Administration, Monitoring and Reporting
5.1: Maintain and take ownership of relevant systems and spreadsheets, including those used for:
52: Event planning and delivery
5.3: Marketing and communications
5.4: Contact and engagement tracking
5.5: Professional and family engagement records
5.6: Accurately record interactions with stakeholders, including; families, professionals, champions
and referral partners.
5.7: Monitor and manage posts/content on Facebook family accounts.
6. Quality Assurance and Improvement
6.1: Support quality audits and contribute to continuous improvement processes.
6.2: Collect and review feedback from events and training sessions to inform future development.2.0 General:
1.1: To be responsible for organising own work agenda, time management and administration
1.2: To keep clear and up to date records on database of activities with families and any ensuing
action
1.3: To promote the on-going work and continued support that 2wish can offer
1.4: To work as part of a team providing support to suddenly bereaved families
1.5: To work alongside support team and maintain a seamless approach to service delivery
1.6: To maintain a high degree of confidentiality in accordance with the charity’s policies
1.7: To show respect and sensitivity for the cultural and religious beliefs of families
1.8: To undertake learning opportunities and seek them out for the team
1.9: To adhere to all company policies and procedures including Safeguarding, Confidentiality,
Health and Safety and Lone Working; and to be proactive in implementing new safe working
practices as appropriate
1.10: To attend weekend and evening community events in support of the charity as necessary
1.11: Participate as and when required in team meetings and one-to-one meetings, and
undertake, as appropriate, courses/training/other developmental activities, which is relevant to
the role
1.12: To contribute to the evaluation and monitoring processes to ensure effectiveness of
services and activities provided
1.13: Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in many circumstances
unpredictable and varied. All employees are therefore expected to work in a flexible way and
tasks, which are not specifically covered in their job description may have to be undertaken.
This role is subject to a DBS check.

Help shape the future of teacher development by connecting schools, trust and educations leaders with our programmes that supports great teaching, strong leadership and better outcomes for pupils.

At the National Institute of Teaching (NIoT), we believe teaching is a fundamental societal good, a privilege and a responsibility. Our mission is to improve the quality of teacher and leader development across the system, supporting schools and trusts to build the expertise, confidence and capacity that children and young people deserve. We are now looking for an ambitious and relationship-driven Associate Head of Partnerships to join our South and West campus teams, working across the Birmingham and Bristol areas.

This is an exciting opportunity to play a leading role in growing and strengthening partnerships across a diverse and dynamic region. You will help connect schools, trusts and education leaders with programmes that support excellent teaching, leadership and professional development, ensuring that our work has meaningful and lasting impact in classrooms.

The role is hybrid, with the opportunity to work from home and from one of our campuses. It will be based at either of the South West Campus', either the NIoT’s newly refurbished Birmingham campus at Oasis Woodview (B15 2HU) or to our Bristol campus, currently based at The Greenway Centre, Southmead (BS10 5PY).

The number of days spent on campus and/or visiting schools will vary during the year, with fewer days typically required during school holidays and more during key periods of term-time delivery. On average, this is likely to be around one to two days per week. Applicants should live within a commutable distance of either the Bristol or Birmingham campus and be prepared to travel across the wider region, with travel expenses claimable in line with the NIoT’s expenses policy. The NIoT also brings colleagues together for an annual all-staff away day, which all staff are expected to attend, and which usually includes an overnight stay.

As Associate Head of Partnerships, you will lead partnership activity across the region, helping us recruit schools and trusts to the full range of our core programmes, including Initial Teacher Education, the Early Career Framework and National Professional Qualifications. You will nurture and deepen relationships with existing partners, including schools, trusts and our network of Associate Colleges, while also identifying and developing new partnerships that respond to regional need.

You will also help maximise the regional potential of NIoT’s national programmes, our growing research activity and the future opportunities created as we move towards full Degree Awarding Powers. This includes championing the value of working with the NIoT, listening carefully to the needs of schools and trusts, and ensuring that our partnerships are purposeful, responsive and rooted in shared ambition for the education system. The role will line manage our Regional Recruitment Manager and ITE Administrator, both based at the Bristol campus. In January 2028, our Bristol campus will move to a new, purpose-built site in the heart of the city at Oasis Academy Temple Quarter, creating further opportunities to extend our regional impact.

We are looking for a confident networker, communicator and problem-solver who enjoys building trusted relationships with senior education stakeholders and leading a small, committed team. You will join the South and West senior leadership team: a close-knit, supportive and highly motivated group working together to achieve ambitious regional goals.

Essential criteria:

• A commitment to the aims of the National Institute of Teaching 
• Ability to maintain relationships, influence and negotiate at a strategic level 
• A pro-active, entrepreneurial approach and the ability to thrive in a fast-paced environment 
• Excellent customer service, putting our stakeholders at the heart of our decision making, resulting in greater customer loyalty and retention and a strong reputation in the marketplace 
• Understanding of the regional and national education landscape and the ability to apply context to gain trust and credibility 
• Senior leadership experience within a school or senior education leadership experience

Desirable criteria:

• Line management experience 
• Hold Qualified Teaching Status
• Communications and marketing experience 
• Strong data interpretation skills 
• An established education network across the South and West.

Key benefits:

• Generous annual leave – 27 days’ holiday a year (plus 8 bank holidays), rising to 33 days after five years’ service.
• Flexible working – we offer flexible start and end working times, with hybrid working in place for all roles.
• Pension - Entry to the Local Government Pension Scheme.
• Salary sacrifice schemes – we offer salary sacrifice schemes for bikes, cars and tech!
• Lifestyle benefits – We offer discounts on gyms, cinema, retail and much more!
• Parenthood leave – We offer above the statutory minimum for maternity, adoption and paternity leave.
• Working environment – We have a stimulating, supportive and rewarding working environment with a dedicated team of like-minded professionals.
• Support: Our Employee Assistance Programme (EAP) provides confidential support for employees on personal or work-related matters.
• Development: We fully support the development of our staff and ensure that you have a high level of continuous professional development.

We think a wide range of different work and educational experiences could support you to be successful in this role. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.

If you are excited by the opportunity to strengthen teacher and leader development, grow meaningful partnerships and contribute to work that reflects the privilege and responsibility of teaching, we would be delighted to hear from you.

Please visit our vacancies page for more information and to apply.

Closing date: 26 August 2026.

First interviews: 8/10 September 2026 (on Teams).

Second interviews: 17 September 2026.

Please note that applications should be written by the candidate. Where we have reason to believe that an application has been generated or substantially written by artificial intelligence, we reserve the right to reject it.

We reserve the right to close this vacancy early if we receive a high volume of applications.

Candidates must already have the right to work in the UK, as we are unable to offer visa sponsorship for this role.

This post requires a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS) with a Children’s Barred List Check and Occupational Health Check is required as a condition of employment.

Make a difference every day with PDSA

About Us

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA has provided vital veterinary care for the pets of people experiencing financial hardship.

We're now on a journey to expand our reach and support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape the future of PDSA.

Together, we'll build a stronger organisation and ensure our services continue to support those who need us most for the next hundred years.

If you're ready to make a real difference and be part of a team creating positive change, we'd love to hear from you.

About the role

We're looking for an Inbound Customer Service Advisor to join our friendly and supportive National Customer Service Centre (NCSC) in Sunderland.

You'll be based just 600 metres from our PDSA Pet Hospital, working as part of a welcoming team of around 60 colleagues who are passionate about delivering exceptional service to our clients, supporters, volunteers and retail customers.

Our National Customer Service Centre has grown significantly over the last decade and now supports thousands of people every year through a wide variety of enquiries. It's a fast-paced, rewarding environment where every conversation helps make a difference.

As an Inbound Customer Service Advisor, you'll be the first point of contact for many of the people who rely on PDSA. You'll provide a warm, professional and efficient service, ensuring every interaction reflects our values and supports our mission of keeping people and pets together when times are tough.

What you'll be doing

• Handling a variety of inbound telephone calls and emails, providing accurate, friendly and helpful support.
• Managing first-line customer complaints professionally and empathetically, aiming to achieve a positive first-time resolution.
• Promoting PDSA products and services where appropriate by identifying customer needs and recommending suitable solutions.
• Accurately recording customer information and processing payments and refunds.
• Working towards individual and team performance targets, including KPIs and service levels, while maintaining excellent quality standards.
• Keeping your knowledge up to date with PDSA services, policies, campaigns and fundraising initiatives.

About you

You'll enjoy helping people and be passionate about delivering outstanding customer service.

We're looking for someone who is calm under pressure, enjoys speaking with a wide range of people and takes pride in resolving enquiries efficiently and compassionately.

You'll have:

• Excellent communication and listening skills, with confidence speaking on the telephone.
• Experience working within a customer service or contact centre environment.
• Strong computer skills with excellent attention to detail when recording customer information.
• A positive, proactive approach and a genuine desire to provide exceptional customer service.
• The ability to show empathy and professionalism, particularly when dealing with sensitive or challenging conversations.

It would also be beneficial if you have experience of:

• Handling written customer enquiries via email.
• Cross-selling, upselling or generating leads within a customer service environment.

Recruitment Process

As part of our recruitment process, shortlisted candidates will be invited to attend an in person assessment centre at our National Customer Service Centre in Sunderland, which is planned for the beginning/mid September 2026.

Rewards,supportand benefits 

We’rereally passionateabout beinga great placeto work,somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas,individualityand passion for pets to work with them. 

As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including: 

• Flexible working options to support your work–life balance and individual circumstances. 

• 25 days’ holiday plus Bank Holidays 

• Three paid special days off: Volunteering Day, CelebrationDayand Wellbeing Day annually. 

• Generous pension options, with PDSA contributions starting at 5% and rising to 10%. 

• Life assurance providing four times your annual salary for added peace of mind. 

• AXA Health Employee Assistance Programme, with 24/7 wellbeing support 

• Retail,holidayand lifestyle discounts available through our staff Fetch benefits platform. 

• Enhanced maternity,paternityand adoption leave to support you and your family. 

• 10% discount on PDSA Pet Insurance plus access to staff veterinary services. 

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individualsare able tomake best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members fromdifferent backgrounds. 

If you have any questions or concernsregardingaccessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you mayrequirethroughout the recruitment process. 

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. 

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references andappropriate backgroundchecks. 

The Role

To provide a high-quality housing management and health and safety service, acting as a primary point of contact for tenants and delivering excellent customer service. The role includes managing tenancies, carrying out health and safety inspections and compliance checks, maintaining accurate records, promoting tenant responsibilities, and taking enforcement action where required. The postholder is expected to spend approximately 70% of their time at CIHA’s managed accommodation, ensuring effective tenancy management and compliance with health and safety standards. The working hours for this role is 35 hours per week Monday-Friday. Flexible working conversations are welcomed as part of the interview process. 

Our Organisation

Causeway is a London living wage employer, with a competitive pension scheme. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. 

Woman’s Trust is a leading mental health charity supporting women affected by domestic abuse. For nearly 30 years, we have provided free, trauma-informed counselling, therapeutic groups, and workshops to help women rebuild their emotional wellbeing. Led by and for women, we support over 900 women and children annually, with an income of £1.4m and a dedicated team of 40 staff.

We are seeking a Head of Fundraising and Development to lead our fundraising team and play a key role in our Senior Leadership Team. You’ll be joining Woman’s Trust at a pivotal moment, as we build on nearly 30 years of specialist expertise to meet growing demand, expand our services for women and girls, and extend our influence through training, research, partnerships and policy to create lasting change. As demand for our services grows, we aim to double the number of women we support annually, achieved in part through growing our income.

Your responsibilities will include:

• Developing new funder and partner relationships across trusts, foundations, statutory bodies, and corporates.

• Strengthening existing relationships to secure sustainable, multi-year funding.

• Leading fundraising growth, aiming for £3m by 2027/28.

• Collaborating with the CEO, trustees, and Senior Leadership Team to shape fundraising strategy and operational delivery.

• Leading an passionate team of fundraisers to maximise income generation opportunities.

We seek a highly motivated, ambitious fundraiser with proven experience at a senior level, securing five- and six-figure and multi-year grants. You should be skilled in relationship building, with a keen interest in communicating and influencing key stakeholders to create strategic partnerships that align with priorities. An interest in mental health and supporting women affected by domestic abuse will be essential.

This is an excellent opportunity for a talented fundraising professional looking to develop in a leadership role, or an experienced Head of Fundraising eager to grow their impact and career as we do. You will join a passionate, collaborative team working to create lasting change.

We offer:

• A supportive, inclusive, and collaborative work environment including a dedicated Senior Leadership Team and Board, including a CEO with a fundraising background, alongside trustees with fundraising expertise and a focus on providing income generation and partnership insights.

• The opportunity to shape and expand our fundraising function, developing your career in the process.

• A chance to make a real impact on the lives of women and children.

• Good benefits, including:

  • Hybrid & flexible working

  • 25 days holidays + 3 days at Christmas + Public holidays. Annual leave increases by 1 day after 5 years, and then by 1 day per year up to amaximum of 30 days.

  • Enhanced sick pay

  • Cycle to work scheme

  • Employee Assistance Program (EAP)

  • Individual staff professional development budget and mandatory job-related training.

If you would like to learn more about the role and how to apply, please download the full appointment brief and speak to our retained consultant, Ami Jenick at People Beyond Profit.

If you are an ambitious fundraiser ready to drive growth and transform the lives of women and children, we would love to hear from you!

Closing Date: 31 August 2026

People Beyond Profit Converations:3-10 September 2026

Woman’s Trust Interview:

• First stage: 22nd September 2026 (Online)

• Second stage: 28 September 2026

Purpose of the Role

The Youth Insights Programme Lead is responsible for leading the effective design, planning and delivery of assigned Youth Insights panels and projects. The role bridges strategic leadership and operational delivery, ensuring that panels are well designed, well facilitated, well coordinated and deliver high-quality insight for partners.

The Programme Lead manages day-to-day partner relationships, leads delivery planning, supports facilitators, oversees programme outputs and ensures young people have a positive, inclusive and meaningful experience.

The role contributes to insight generation and reporting, working within the frameworks and quality standards set by the Programme Manager.

Key Responsibilities

1. Programme Design and Delivery

• Lead the design and delivery of assigned Youth Insights panels, within the methodology and standards set by the Programme Manager.
• Translate partner objectives into clear delivery plans, session structures and participant journeys.
• Develop and adapt session plans, materials and activities for assigned panels.
• Ensure sessions are engaging, inclusive, purposeful and appropriate for young people.
• Lead or support facilitation of Youth Insights sessions as required.
• Ensure delivery remains aligned with agreed outcomes, quality standards and partner expectations.
• Identify practical improvements to delivery and share learning with the Programme Manager.

2. Operational Partner Management

• Act as the primary day-to-day relationship manager for assigned partners.
• Lead operational planning meetings, delivery updates and routine partner communications.
• Manage partner expectations around timelines, outputs, session planning and reporting.
• Maintain strong working relationships with operational partner contacts.
• Identify risks, issues or opportunities in partner relationships and escalate appropriately to the Programme Manager.
• Support strategic partner conversations by providing delivery insight, evidence and learning.
• Where a partner contact holds both strategic and operational responsibilities, act as the primary day-to-day contact while ensuring the Programme Manager retains senior oversight.

3. Insight Generation and Reporting

• Analyse youth feedback and identify key themes, patterns and insights from assigned panels.
• Draft reports, summaries, presentations and recommendations for partners.
• Ensure reports go beyond description and begin to translate youth feedback into meaningful insight.
• Work within the reporting frameworks, standards and templates agreed by the Programme Manager.
• Incorporate quality feedback from the Programme Manager and strengthen outputs accordingly.
• Support the development of case studies, impact stories and evidence of partner value.
• Contribute learning from assigned panels into wider Youth Insights service development.

4. Delivery Quality and Facilitation

• Ensure all assigned programmes are delivered to a high standard.
• Brief, support and coordinate freelance facilitators for assigned sessions.
• Ensure facilitators understand the purpose, method, safeguarding requirements and desired outcomes of each session.
• Monitor delivery quality and participant experience.
• Provide feedback to facilitators and escalate quality concerns where needed.
• Ensure session materials, resources and activities are prepared and appropriate.
• Support consistency of delivery across panels, while adapting appropriately to different partner contexts.

5. Youth Engagement and Inclusion

• Ensure young people are meaningfully involved, listened to and supported throughout their participation.
• Work with the Programme Coordinator to support recruitment, onboarding, retention and engagement.
• Monitor participant experience and respond to issues or barriers to participation.
• Identify gaps in representation within assigned panels and work with the Programme Coordinator and Programme Manager to address them.
• Ensure delivery is inclusive, accessible and responsive to young people’s needs.
• Support young people to build confidence, skills and understanding through their involvement.

6. Programme Coordination and Project Management

• Develop and maintain delivery plans for assigned Youth Insights panels.
• Coordinate timelines, milestones, partner inputs, facilitator availability and reporting deadlines.
• Work closely with the Programme Coordinator to ensure logistics, communications and records are well managed.
• Ensure risks, actions and dependencies are tracked and communicated.
• Support effective use of HubSpot and other systems to manage participant journeys and partner activity.
• Ensure programme information is accurate, up to date and accessible to the team.

7. Team Support and Development

• Delegate appropriate tasks clearly and support effective workload management.
• Share learning, tools and good practice across the Youth Insights team.
• Contribute to training, reflection sessions and process improvement.
• Support a positive, collaborative and values-led team culture.
• Help build team confidence in delivery, facilitation, insight generation and partner communication.

8. Safeguarding, Compliance and Risk

• Ensure safeguarding, consent, data protection and risk processes are followed across assigned programmes.
• Identify and escalate safeguarding concerns or risks in line with S4TP policies.
• Ensure facilitators and delivery contributors understand relevant safeguarding and compliance requirements.
• Support accurate record keeping and documentation.
• Contribute to risk assessment and mitigation for sessions, panels and partner activity.

Key Relationships

Internal:

• Youth Insights Programme Manager
• Youth Insights Programme Coordinator
• CEO where required
• Wider S4TP team
• Freelance facilitators

External:

• Operational partner contacts
• Strategic partner contacts where appropriate
• Young people and alumni
• Schools, colleges and youth networks
• Delivery partners and stakeholders

Success Measures

Success in this role will include:

• Assigned panels are delivered effectively, safely and to a high standard.
• Partners receive timely, useful and high-quality reports and outputs.
• Young people have a positive, inclusive and meaningful experience.
• Operational partner relationships are well managed.
• Programme delivery runs smoothly, with clear plans, timelines and communication.
• Insight reports demonstrate analysis, themes and recommendations, not just summaries.
• Facilitators are well briefed, supported and consistent in delivery.
• Learning from delivery contributes to wider Youth Insights improvement.

Person Specifcation

Youth Insights Programme Lead

Person Specification

At Solutions for the Planet, we believe young people should have a meaningful voice in shaping the decisions that affect their lives, communities and futures.

We are looking for someone who is passionate about youth participation and skilled at turning young people's experiences, ideas and perspectives into insights that organisations can learn from and act upon.

This role would suit someone who enjoys working directly with young people, building trusted relationships with partners, facilitating engaging discussions and leading projects from planning through to delivery and reporting.

We're looking for someone who has...

Experience working with young people

You'll have experience engaging young people in a meaningful way and be confident creating environments where young people feel safe, included and empowered to share their views.

You may have worked in youth work, education, youth voice, participation, consultation, research, social action, community engagement or a related field.

Strong programme and project management skills

You'll be organised and able to manage multiple projects, deadlines and relationships at the same time.

You'll be comfortable:

• Planning and coordinating programmes or projects
• Managing timelines and delivery schedules
• Identifying and managing risks
• Keeping people informed and on track
• Maintaining accurate records and documentation

Excellent facilitation and communication skills

A key part of the role involves helping young people share their ideas and experiences.

We're looking for someone who can:

• Facilitate engaging discussions and workshops
• Adapt their approach for different groups and situations
• Listen actively and build trust
• Communicate confidently with young people, partners and colleagues
• Present information clearly and professionally

Experience generating insight and writing reports

You do not need to be a formal researcher, but you should be comfortable analysing feedback and spotting patterns, themes and key messages.

You should be able to:

• Review qualitative feedback and discussions
• Identify meaningful themes and insights
• Draw out implications and recommendations
• Write reports and presentations for external audiences
• Translate young people's views into actionable learning for partners

Experience managing stakeholder relationships

You will often be the main day-to-day contact for partner organisations.

We're looking for someone who can:

• Build positive professional relationships
• Manage expectations effectively
• Communicate with confidence and credibility
• Handle challenges constructively
• Represent Solutions for the Planet professionally

Experience supporting others

You may have experience supervising colleagues, coordinating volunteers, supporting facilitators or mentoring others.

You don't need extensive line management experience, but you should be comfortable helping others succeed and contributing to a collaborative team culture.

You'll be a great fit if you are...

Passionate about youth voice

You genuinely believe that young people should be listened to and involved in decisions that affect them.

People-centred

You enjoy building relationships and helping others feel valued, supported and included.

Curious and reflective

You're interested in understanding different perspectives and using learning to improve future practice.

Organised and proactive

You take ownership of your work, manage competing priorities effectively and look for solutions when challenges arise.

Adaptable

You're comfortable working in a growing organisation where priorities can evolve and where continuous improvement is encouraged.

Values-led

You care about delivering work ethically, inclusively and with integrity, always keeping the needs of young people at the centre of your decision making.

It would be a bonus if you have...

While not essential, we'd love to hear from you if you have experience of:

• Youth research, consultation or co-design
• Facilitating focus groups or participatory workshops
• Impact measurement and evaluation
• Working with businesses, employers or corporate partners
• CRM systems such as HubSpot
• Education, youth sector or community engagement networks
• Managing freelance facilitators or delivery teams
• Social impact, sustainability or social enterprise organisations

Practical Requirements

We ask that applicants:

• Are willing to travel within the UK for programme delivery, partner meetings and team activities
• Can occasionally work evenings when required for youth sessions or events
• Are eligible to work in the UK
• Are willing to undertake an Enhanced DBS check

What Success Looks Like

In this role, you'll help create high-quality experiences that young people genuinely value and that partners genuinely learn from.

Success means:

• Young people feel heard, respected and able to make a meaningful contribution
• Sessions are engaging, inclusive and well facilitated
• Partner organisations receive useful and insightful outputs
• Projects run smoothly and meet agreed deadlines
• Facilitators are well supported and prepared
• Youth feedback is translated into clear themes, insights and recommendations
• Learning is shared across the team to strengthen future programmes

Most importantly...

We're looking for someone who combines strong project delivery skills with a genuine commitment to empowering young people.

You don't need to meet every desirable criterion to apply. If you're excited by the opportunity, share our values and believe you could thrive in the role, we'd love to hear from you.

We are especially interested in hearing from candidates whose lived experience, background or perspective can help strengthen the diversity and inclusivity of our Youth Insights programmes. We believe great youth engagement is built by teams that reflect and understand the diversity of the young people we work with.