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User Support Officer
We are seeking a detail-focused User Support Officer to deliver high-quality support across digital public services in a fully remote, flexible role.
Position: User Support Officer
Salary: £28,000 to £30,000 FTE (pro rata)
Location: Remote, UK-based
Hours: Part time, 20 hours per week (4 hours per day)
Contract: Permanent
Closing Date: Sunday 3 May 2026
Interviews: Mid May via video
About the role
mySociety is a purpose-driven charity using digital tools to strengthen democracy and transparency. This role sits at the heart of user experience across key public-facing platforms.
You will manage a varied caseload of enquiries, ensuring users receive timely, clear and effective support while identifying and handling sensitive or high-risk cases appropriately.
Key responsibilities include:
· Managing incoming enquiries across services including FixMyStreet, TheyWorkForYou, WhatDoTheyKnow and WriteToThem
· Triaging, prioritising and responding to user queries efficiently
· Identifying and escalating high-risk, safeguarding or data protection issues
· Providing clear guidance to users, including those in complex or difficult situations
· Maintaining accurate records and ensuring enquiries are followed through to resolution
· Identifying trends or recurring issues to support service improvements
· Updating help content, guidance and internal documentation
· Working collaboratively with technical and programme teams
About you
You will be an organised and proactive individual with strong judgement and the ability to manage a high volume of enquiries.
You will have:
· Experience providing user support within digital or information-heavy environments
· Ability to recognise and manage sensitive or high-risk cases
· Knowledge of data protection principles in a support or case-handling setting
· Excellent written communication skills with a clear and empathetic approach
· Experience managing multiple enquiries and meeting deadlines
· Strong organisational skills and attention to detail
· Confidence working remotely within a collaborative team
Desirable:
· Experience using helpdesk systems such as Zendesk or Freshdesk
· Experience supporting digital platforms or public-facing services
· Experience contributing to user guidance or knowledge bases
· Interest in civic technology or public interest services
About mySociety
mySociety is a purpose-driven charity that builds digital tools to help people engage in democracy, improve transparency and strengthen communities. They are a fully remote organisation with a collaborative, supportive culture and regular in-person team meetups.
Other roles you may have experience of could include; User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Community Support Officer.
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.
It's an exciting time to join Victim Support as we begin delivery of the Witness Service from April 2026.
We're looking for an experienced communications professional to shape and deliver external communications for the service and support with integration of this work into wider charity priorities, working with Victim Support's Communications and Voice team.
What we offer
About the role
About the Witness Service
The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales - both for the prosecution and the defence.
Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence. The Witness Service also supports bereaved family members, friends and family who are accompanying witnesses in court.
This is an exceptional opportunity to help us ensure a smooth transition and shape a high-quality, high-impact and trauma-informed service - so every witness feels informed, supported and more confident in court.
We are working exclusively with the wonderful Haven House Children's Hospice, they are looking for an organised and motivated Supporter Care Assistant to join their Public Fundraising Team. This position plays a vital role in delivering a high-quality, compassionate supporter experience.
This is a hybrid role with 3 days per week in Woodgreen Green, Greater London.
The Charity:
You would be joining an incredible organisation known for its hardworking and collaborative team culture, offering fantastic benefits including:
- Hybrid office/home based arrangement
- 27 days' annual leave
- Pension scheme (company matches contribution up to 7%)
- Free onsite parking
- Employee Assistance Programme
- Eye care voucher scheme
- Cycle to work scheme
The Role:
Act as the first point of contact for supporters, responding to queries and direct them appropriately.
Respond to supporter enquiries via email, phone, and post in a warm and professional manner
Utilise Raiser's Edge database to record and track supporter interactions.
Prepare and send supporter communications, including thank-you letters, fundraising packs, and event information
Support the delivery of regular stewardship communications and appeals.
Provide administrative support to fundraisers across community, events, and individual giving
Monitor fundraising inbox' and ensure supporters queries are responded to in a timely manner.
The Candidate:
Experience in an administrative, customer service, or supporter care role
Excellent written and verbal communication skills
Strong attention to detail and high levels of accuracy
Experience of working independently and managing your own workload
Good organisational skills and ability to manage multiple tasks
Proficient IT and Microsoft Office skills
Experience of using Raiser's Edge database or a CRM is desirable
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
There when it matters
About the role:
This role supports the delivery of stories and campaigns that achieve media coverage nationally and in regional media that fall outside of our hospice catchment areas.
You will lead on PR support for some key areas of the charity, including retail and volunteering.
You’ll also gain exposure to all the teams that the press office supports, which includes writing press assets for fundraising, healthcare, bereavement and influencing/campaigning stories.
You will ensure enquiries from the media are actioned efficiently (including when on-call) and be skilled at spotting media opportunities based on the news agenda, as well as pitching Sue Ryder stories to the media and liaising with journalists.
In this role you will be required to lead on some PR activities/projects with minimal supervision and support the PR officer with their projects, as required
About you:
• Have good attention to detail
• Be excited to learn about Sue Ryder and how we engage with the media
• Be curious about the care and support we offer
• Have a good understanding of the media and how it works
Essential Criteria
• Have previous experience of media monitoring and evaluation platforms
• Be able to write stories for the media in different formats (press release, comments, op-eds) to a good standard
• Be able to communicate clearly (written and verbal) with colleagues, journalists and other members of the media
• Have a basic understanding of crisis and reputation management PR
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.
Closing date: 20th April 2026
Interviews: CV’s reviewed as received
We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications.
Benefits
• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
• Staff discount of 10% on new goods online at shop
• Structured induction programme and learning and development opportunities.
We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible.
We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation.
For more information on our Equity, Diversity and Inclusion work, please visit our website.
Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process.
If you want more than just a job, we want you.
Join the team and be there when it matters.
Ambitious about Autism is looking for a passionate and proactive Job Coach to be based at Chessington World of Adventure, working as part of our Supported Internship Programme delivered by Ambitious College in partnership with Project dfn Search.
This is an exciting opportunity to support autistic young people to develop workplace skills, build independence and progress towards meaningful, sustained employment within a vibrant and inclusive working environment.
About the Role
As a Job Coach, you will provide tailored training and on-the-job support to interns placed within Chessington World of Adventure. You will work closely with interns, host business staff, parents and carers to ensure each intern is supported to succeed and reach their employment goals.
Key Responsibilities
About You
You will be committed to supporting autistic young people and have a strong belief in their potential to succeed in the workplace. You will be adaptable, patient and confident working in a busy employment setting.
You will ideally have:
Why Join Us?
Closing date: Tuesday 5th May 2026
Shortlisting Date: Wednesday 6th May 2026
Interview date: Monday 11th May 2026
Start Date: June 2026
Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.
Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
We stand with autistic children and young people, champion their rights and create opportunities.
We are committed to improving diversity and inclusion across our organisation. Don’t meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you’re excited about the role but your experience or qualifications don’t perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQA+, and those with a disability and neurodiverse conditions.
The role:
Shakespeare's Globe is seeking a Learning Coordinator to join the Learning team which focuses on delivering a range of projects for young people, schools and teachers. This team is responsible for coordinating the delivery of the ground breaking annual Playing Shakespeare with Deutsche Bank project; daily Lively Action workshops which bring Shakespeare to life for students from across the globe; high quality CPD for teachers, and a vast range of other projects, both revenue-generating and funded.
The Learning Coordinator will be responsible for planning and delivering day-to-day and project-based Learning activity. This is essentially a project management role that offers the opportunity to work with a positive and inspiring team of permanent colleagues and freelance creatives, and to have a wide-ranging impact on young people across the UK and beyond.
In the Learning team, we work with a diverse community of students from across London, the UK, and around the world. We want our team to reflect the breadth of perspectives and experiences within that community.
We are committed to building an inclusive recruitment process that attracts and supports talented people from a wide range of backgrounds, particularly those who are currently underrepresented in our team, including those from a global majority background. Our aim is to ensure that the people we work with can see themselves and their potential reflected in who we are.
We are looking for someone who is open to learning and is passionate about having an impact on young people’s learning and lives. If you feel that you do not meet all of the criteria, but could contribute to the team and the experience of the young people we engage with, we want to hear from you!
For principal responsibilities, please see the job description (downloadable from our website)
Work pattern: Full time, Monday-Friday, 9am-5pm, working from home 1 day per week.
The skills:
Applications:
For more information, please download the job description from our main jobs page.
To apply, please complete the online application form (on our main jobs page) by 10:00am on Monday 11 May 2026.
Tips for your cover letter (supporting info section of the application form):
If you have any questions on the recruitment process or the online application form, please via our main jobs page.
The client requests no contact from agencies or media sales.
At Global Witness, we’re on a mission to shift the balance of power from the polluters profiting most from the climate emergency to the people most adversely affected.
We are an independent, global organisation of investigators and campaigners using cutting edge investigative methods. We shine a light on the financial and political systems that enable that enable corporate abuses of power that harm people and planet.
We are all determined and confident that together we can secure a better tomorrow for everyone. If you are inspired to join us as we investigate and expose abuses of power, tell the stories the world needs to hear and campaign for systemic change, we would love to hear from you.
About the role
We are looking for both a Senior Data Investigator and a Data Investigator to join our Data Investigations Team in delivering a major new project focused on abandoned and orphaned oil and gas wells in Europe. The Senior Data Investigator and Data Investigator will work together in the development of the core database underpinning the project’s public-facing map, and carry out rigorous data analysis and investigations that help uncover the environmental, financial and public interest issues linked abandoned to oil and gas wells.
You will also contribute to the wider work of the Data Investigations Team, supporting the development and delivery of other data-led investigations, strengthening data investigation practice across the organisation, and helping ensure that data is used effectively in Global Witness’s publications and advocacy.
About you
You have experience supporting data-led investigations, research or public-interest reporting, and are keen to develop your skills as a data investigator. You are confident working with complex datasets and a range of advanced data collection and analysis methods to identify impactful lines of inquiry and turn complex information into robust, publishable findings. You are interested in helping to build and maintain public-facing databases and data products that support investigations and advocacy.
You are collaborative, with the ability to work effectively across teams, build trusted relationships with colleagues and project partners, and use your skills and expertise to support project goals and campaigning objectives. You are proactive, motivated, and bring good judgement to your work.
Working for Global Witness
Global Witness has a talented team of people worldwide with offices in London, Washington D.C. and Brussels.
We aim to be a diverse and inclusive place to work. We value new perspectives, original ideas and different ways of working. We believe that diverse views and experiences improve the way we do our work. We do our best to make our jobs accessible to all regardless of gender, ethnicity, age, disability, sexual orientation, or identity.
We offer an excellent benefits package including a competitive salary and 25 days annual leave (excl. Bank Holidays). We also offer healthcare insurance, wellbeing days and policies to support you during key life events.
We are currently in the first year of a shorter working week pilot where everyone works 30 hours Monday to Thursday, with Friday off with no impact on full time salary. We operate a hybrid working model which requires at least 2 days in the office.
How to apply
Please send in your CV (max 2 pages) and a cover letter to PeopleOps by Midnight GMT Sunday 10 May
To help us track your application please use the following in the subject heading of the email:
Please use the following file name protocol for your CV and cover letter: ‘First Name_Last Name_CV’, ‘First Name_Last Name_Coverletter’.
Interview
Virtual interviews will be held on a rolling basis as we receive applications, with all interviews expected to be completed by 28 May. If anything changes, we will let you know. You will receive the interview questions 1 week ahead of the interview via email to enable you to prepare.
There will be a short technical task, to be completed before the interview. This will be sent in advance and is expected to take no more than 2 hours to complete.
If you have a disability and would prefer to apply in a different format or would like us to make any reasonable adjustments to enable you to apply or attend any interview, please let us know.
Equality and diversity
We would appreciate your participation in completing our Equality and Diversity Monitoring Form.
Global Witness wants to meet the aims and commitments set out in its Diversity, Equity, and Inclusion strategy. This includes not discriminating under the Equality Act 2010 and building an accurate picture of the make-up of the workforce and candidates in encouraging equality and diversity.
Our goal is a more sustainable, just and equal planet.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to join an effective and encouraging team that helps people who are homeless find housing? You will be making a tangible difference every day.
HOPE worldwide provides a compassionate, person-centred housing service ‘Two Step’ that helps people find and sustain accommodation in the private rented sector and in supported housing.
The team spirit, opportunities for staff development, and the way that staff live out Christian values were instrumental in HOPE worldwide being awarded Investors in People Gold Accreditation.
The nature of the work will require someone who is resilient, quick to learn and is a good team player. Full training and regular support will be provided.
Relevant experience is desirable but not essential.
Salary: £29,000 – £32,000 per annum
Working hours: Full-time (37.5 hours per week - hybrid role: can work up to 2 days from home by arrangement)
Annual leave and benefits: 25 days annual leave plus Bank Holidays, 5% pension contribution, Employee Assistance Programme.
Requirements - this job is for you if you:
What will you do in the role?
Desirable Experience and skills:
At HOPE worldwide, we value both lived and learnt experience. The following skills and experience would be helpful but if you don't have them, rest assured that we value attitude and willingness to learn, not just experience and skills:
Equal Opportunities:
HOPE worldwide is an equal opportunities employer. We are committed to ensuring that our workplace is free from discrimination within the framework of the Equality Act 2010.
We welcome applications from candidates of all backgrounds. Candidates will require Right to Work in the UK.
Please note that our office is in Angel, Islington and is up two flights of stairs with no lift. The requirements of job applicants and existing members of staff who have a disability will be reviewed to ensure that, wherever possible, reasonable adjustments are made to enable them to enter into or remain in employment with us.
DBS checks:
Due to the nature of the role, a criminal record check is required before a final job offer is made.
How to apply:
Please submit a CV and cover letter outlining your motivation, skills and experience.
We know that there will be strong candidates who will not fit all the criteria, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.
Shortlisted applicants will be invited to in-person interviews at HOPE worldwide’s office in Islington.
We look forward to hearing from you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Accounts Payable Specialist
We are looking for a committed individual who has experience processing accounts. Reporting to the Financial Controller, the Accounts Payable Specialist will ensure that all purchase invoices are authorised correctly and paid efficiently to the society and suppliers.
Each of our homes and schemes express God’s love through compassion and care that helps people live life to the full - fulfilled living. Our focus is providing a loving and caring environment for our “family members” (our residents) and maintaining the Christian ethos that is important to many of them. Everything we do in our Homes, Schemes, in the Head Office Team (Operations, Property, Human Resources, Finance, Marketing and IT services) and through our community activity, supports that.
Responsibilities:
About you:
*Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).)
Hours:
Full-time contract, working 35 hours a week, Monday to Friday.
Benefits:
— What our staff say about us: …“It is a friendly and welcoming place to work” … —
We are committed to having a diverse senior management team and we encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are underrepresented on our senior management team at present.
Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested.
The client requests no contact from agencies or media sales.
We are looking for a Policy Public Affairs Manager for a fixed term contract unitl April 2027. You will build relationships with key stakeholders in government, parliament, the police and across safeguarding agencies, finding ways to engage and motivate policy makers.
The role is based in South West London, Hybrid working and the charity are happy to talk about flexible working such as part-time working or flexible working hours.
The Charity
You would be joining a welcoming team at a passionate social welfare charity dedicated to helping people in very difficult
circumstances, from family support and counselling, to a free helpline and specialist services.
Benefits include
28 days annual leave per annum/pro rata plus bank holidays
Company pension contribution - Employees contribution 3% salary (net 2.4%) / Employers contribution
5% salary
Employee Assistance Programme
Generous family friendly benefits including
The role
Directly influence the development of national and local policy and guidance, including through written communication such as consultation responses or briefings, and through inputs at meetings and events.
Lead and support evidence gathering including APPG Inquiries (This may include direct engagement with people with
lived experience).
Plan and oversee campaigns, events and other activities to inform key policy makers and practitioners, and to drive improvements in guidance and practice including in policing and social care.
Represent the charity at external events and meetings including Advisory Groups.
Proactively create opportunities to engage and influence politicians and policy makers on the charitys briefings, research and campaigns, including at events and meetings.
The candidate
Previous experience of working in a policy or public affairs role.
Experience of successfully influencing change at a local and/or national level.
Experience of building and maintaining relationships with politicians and other policymakers, including quickly building rapport and establishing trust.
Experience in coordinating and leading events and meetings with influential stakeholders.
An understanding of political systems across the UK and how to influence policy within those systems.
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
About Us
BeyondAutism is a UK charity dedicated to ensuring autistic children and young adults access the education and support they need to thrive. Founded in 2000, we provide specialist services from Early Years through Post-19, alongside outreach, training, and national influence.
Our approach is rooted in understanding behaviour as communication. We champion individuality, independence, and ethical, person-centred support that improves quality of life.
The Role
We’re looking for a creative and organised Digital and Content Officer to help bring our work to life online.
You’ll work across teams to create, manage, and publish engaging digital content that showcases our impact, strengthens our brand, and supports our mission.
This is an ideal role for someone passionate about storytelling, digital marketing, and making a difference.
Key Responsibilities
Content Creation & Management
Social Media
Digital Communications
General
About You
Essential:
Desirable:
Benefits
Additional Information
BeyondAutism is an equal opportunities employer and is committed to safeguarding and promoting the welfare of children and young adults.
How to Apply
Please submit your CV and a cover letter outlining your suitability for the role.
The client requests no contact from agencies or media sales.
We are looking to recruit an experienced HR Advisor to provide comprehensive HR support. You’ll play a key role in supporting the employee experience, providing top-notch support to all teams in the organisation and be comfortable working with all levels of seniority.
Experience of employee relations will be pivotal in supporting the organisation as we transition to a unionised environment. As a trusted advisor, you will have sound employment law knowledge and be comfortable with challenging conversations, supporting managers with any issues such as sickness absence, capability or a disciplinary procedure.
You’ll ensure that recruitment costs are kept to a minimum, work with recruitment managers to ensure vacancies are advertised following internal processes and ensure employment contracts are finalised before onboarding starts. You'll also be happy using systems to assign training to new joiners and to existing staff, keeping records of courses and ensuring that safeguarding training is completed.
Bringing your experience of HR and a willingness and enthusiasm to the role, you will proactively seek to continually improve yourself and the role, championing a culture of service excellence, as well as taking ownership and accountability of your workload.
Please refer to the job description for further information. If you have any questions please email us.
In your cv and cover letter please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.
The Centre is an equal opportunities employer. We are always looking for talented people from all backgrounds to join us and help improve the lives of homeless young people, insecurely housed families and their children. We particularly want to encourage people from under-represented groups in the not-for-profit sector to step forward and apply to work with us. We require our staff to recognise the valuable role that volunteers play in the work of the Centre and to welcome and support volunteers with whom they work.
We are committed to safeguarding and promoting the welfare of children. We require job applicants, staff and volunteers to complete a criminal records self-declaration and, for this role, to undertake a basic DBS check.
Applicants must have the right to work in the UK. We are unable to sponsor visas.
Benefits
· 26 days’ leave, rising to 28 days’ leave after two years’ service (pro rata for part time staff)
· Discretionary wellbeing and celebratory days
· Workplace pension scheme and we’ll match employee contributions up to a maximum of 6%
· Life assurance cover (after probation passed)
· Employee assistance programme
· Season ticket loan
· Training and development opportunities
· Access to Blue Light Card discounts
How to apply
Send your cv and cover letter. To ensure fairness at all stages of the process, please don’t send your application to any other email address at the Centre
Closing date for applications: Tuesday 5 May, 9am
Interviews will be held mid-May
Please note that a short test will form part of the interview process, if you are shortlisted details will be provided to you in advance.
If you’ve not heard from us three weeks after the closing date, please assume you have been unsuccessful on this occasion.
The Centre enables families, children and young people to overcome poverty and avoid homelessness.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Wellbeing and Lifeskills worker will support residents experiencing mental health pressures, to access cultural sensitive services and develop resilience, coping skills and improve overall wellbeing.
Specific Duties:
About You
You will have experience of working with people experiencing mental ill health, experience of working with and managing risk therapeutically, experience of working in a partnership environment or with other agencies, experience of facilitating groups, setting group objectives and reviewing outcomes, and experience of using data bases to record client need, interventions and progress. You will be able to demonstrate a knowledge of the needs of young migrants and refugees or other chronically excluded groups. You will have knowledge of the range of services available to people with mental health needs or other complex needs. You excellent interpersonal skills and the ability to communicate clearly at all levels abd the ability to plan and organise own workload
Our Organisation
You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, so you will work 32 hours over 4 days a week. Causeway is a London living wage employer. You will receive a 6% pension contribution. This is a fixed term contract for 6-9 months to cover maternity leave.
We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. Travel schemes such as cycle to work and travelcard loans are also available.
The client requests no contact from agencies or media sales.
Hybrid or remote (London / Belfast / Edinburgh / Cardiff)
£51,441 (London based) or £46,669 (non-London based) FTE + excellent benefits
The Royal College of Speech and Language Therapists (RCSLT) is seeking a Membership Operations Manager to coordinate high‑quality membership processes, ensuring accurate membership data and subscription collections and support operational improvements.
Who we are
The RCSLT is the professional body for speech and language therapists across the UK. The RCSLT has over 24,000 members and employs around 70 staff predominately based in a London office. The RCSLT also has offices in Belfast, Edinburgh, and Cardiff.
Our mission is to improve the lives of people with communication and swallowing needs by facilitating and promoting research, producing guidance, holding events, and influencing government. We aim to promote better education and training for speech and language therapists and provide information to our members and the public about speech and language therapy.
The role
The Royal College of Speech and Language Therapists (RCSLT) is seeking a proactive and detail-oriented Membership Operations Manager to play a key role in delivering an excellent member experience and supporting organisational sustainability.
Reporting to the Head of Membership, this role is central to ensuring high-quality membership operations, including accurate data management, subscription collection, and continuous process improvement. Working collaboratively across Finance, Digital, Content, and Communications, the postholder will help maintain smooth day-to-day operations while contributing valuable operational insight to future planning and development.
What we are looking for
The ideal candidate will be an experienced and highly organised operations professional with a strong background in membership or customer operations, ideally within a complex or high-volume environment. The successful candidate will bring a deep understanding of CRM systems (preferably Salesforce), payment processes, operational governance and data protection/GDPR, alongside proven experience of improving systems, workflows and cyclical operational processes.
With strong analytical skills, attention to detail and confidence using digital tools, they will be able to interpret data, identify opportunities for improvement and manage priorities effectively. A collaborative, proactive and solutions-focused approach is essential, along with a clear commitment to excellent member experience, equality and diversity and the charitable aims of the RCSLT.
Please see the job brochure with more information regarding the required experience and skillset needed for this role.
What we can offer you
How to apply
Should you wish to discuss the role in strict confidence, or for more details about the role, please contact the HR Team by email.
For more information and details of how to apply, please visit our vacancies page.
Closing date: 9.00am on Tuesday, 5 May 2026.
Interview date: w/c 11 May 2026 (Teams).
There will be a task to complete as part of the interview process, which will be sent to you in advance.
Please note, we can only accept applications from those who have working rights in the UK, we cannot offer sponsorship for this role.
We are committed to a fair, transparent, and inclusive recruitment process. All applications are handled with strict confidentiality to protect your privacy and encourage openness throughout the process.
The RCSLT is committed to fostering an inclusive and equitable workplace where everyone feels valued and a sense of belonging. We aim to embed equity, diversity, and belonging practices throughout our recruitment and selection procedures. We strive to ensure everyone is valued equally for their contribution, experience, knowledge, and skills. We welcome applications from candidates of all different backgrounds.