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Contract: Permanent 

Hours: 35 per week 

Location: Hybrid or home working depending on location 

Closing date:  19 November 

Interview date: w/c 24 November

Are you looking for a role where your skills can directly benefit families raising disabled or seriously ill children and young people? 

Family Fund has an ambitious five-year growth strategy, which aims to expand and diversify our income to support the hundreds of thousands of families across the UK raising disabled or seriously ill children, experiencing an unrelenting squeeze – financially, emotionally and practically.

The role 

Family Fund is seeking a dynamic Statutory Funding Manager to lead efforts to grow our income from government and statutory funders. This includes proactively identifying new funding opportunities linked to government policies and programmes, collaborating with operational teams to develop strong funding proposals, and building positive relationships with potential funders to support the organisation’s growth objective. 

If you join us, you’ll be: 

• Working with Directors to deliver a clear strategic view on areas of opportunity 

• Proactively horizon scanning across the policy landscape by reviewing government papers, policy reports, consultations, etc. to identify opportunities where Family Fund can offer strategic solutions 

• Working collaboratively with operations and research colleagues to ensure high quality, targeted and compelling proposals 

•  Cultivating and managing a network of peers and decision makers in government departments to accomplish objectives 

About you

You’ll have a proven track record of meeting and exceeding income targets from statutory income sources, have significant experience or researching and writing tenders and the commercial ability to understand, set and meet financial targets. 

To be successful in this role you will have a positive approach to business development and a detailed understanding of the statutory funding landscape and how policy development links to funding.You’ll need to have creative and lateral thinking skills to identify and expand on opportunities to meet government needs through the capacity and skills of the organisation. 

We’re passionate and determined to connect with and support more families and are looking for an individual with a strong commitment to our vision and purposes.You will also need to be self-motivated, results driven and have a tenacious approach to securing income.

About us 

Family Fund is a great place to work for great people. We provide a challenging and rewarding working environment where every staff member can make their mark. 

We are a values based organisation and we aim to show our values in all that we do. Read our staff stories here, and see how our staff display our values every day. 

We commit to inclusion, equality and diversity and we welcome applications from all parts of the community. Family Fund is a Disability Confident Leader. We will invite to interview all disabled applicants who meet the requirements for the role. If you have a disability, and are happy to let us know, please highlight this in your covering letter. We have also signed the Armed Forces Covenant and we welcome applications from the Armed Forces Community. 

How to apply 

When you’re ready to apply, complete the online application and submit a CV and a covering letter. Your letter will need to explain what skills and qualities you would bring to the team. 

For more information, please read and download the job description. 

The successful candidate must complete pre-employment checks that meet the Baseline Personnel Security Standard. This includes a right to work check and employment history verification. 

Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.

This is an exciting new opportunity to lead Muscular Dystrophy UK’s major public-facing campaigns and help drive meaningful change for people living with muscle wasting conditions.

You’ll be at the forefront of our campaigning work—building our infrastructure, shaping bold strategies, building a vibrant campaigning network, and empowering our community to influence policy and legislation. Working collaboratively across the organisation, especially with colleagues in Policy and Campaigns, Marketing and Communications, Fundraising, Volunteering, and Data, and our devolved nations leads in Services and Support, you’ll help create powerful supporter journeys and engagement activities that reflect the passion and urgency of our cause.

Reporting to the Director of Policy and Campaigns, you’ll play a key role in delivering Muscular Dystrophy UK’s policy and campaigning objectives as part of our new organisational strategy—making a tangible impact on the lives of thousands across the UK.

About us:

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK. 

We share expert advice and support to live well now; fund groundbreaking research to understand the different conditions better and lead us to new treatments; work with the NHS towards universal access to specialist health; and together, campaign for people’s rights, better understanding, accessibility, and access to treatments.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Location: Head Office, London, SE1 (with flexibility for homeworking)

Closing date: Sunday 16th November

Interview date: Tuesday 25th November

Please download the job description to see full role responsibilities

Young People Support Worker

We are seeking a dedicated and compassionate individual to support young people in supported accommodation in Twickenham

Position: Young People Support Worker
Location: Twickenham
Salary: £27,636 per annum
Hours: 37.5 hours per week - Hours are 9am-5pm Monday to Friday

Contract: Permanent, Full Time
Closing Date: Sunday 9th November 2025

About the Role

As Young People Support Worker you will work as part of a team delivering an assessment, support and move on service to vulnerable clients in supported accommodation. You will have a caseload of 5 clients aged 18-25, in a supported accommodation in Twickenham.

You will mostly lone work, with the Service Manager and Senior Progression Coach working from the office once a week each on average.

You may be required to work from our offices with the rest of the team in Lambeth/Croydon once a month as the business need arises or for training.

Key responsibilities:

· Ensure the safety and wellbeing of clients at all times, following safeguarding and emergency procedures as required.

· Hold a caseload as key worker, taking joint responsibility with the team for day-to-day client support.

· Lead on risk and needs assessments, develop SMART outcomes-based support plans, and review regularly.

· Deliver one-to-one and group support to build resilience and independence, both on site and in the community.

· Work in partnership with external agencies and involve clients in decision-making and community activities.

· Support clients to access education, training, employment, volunteering and benefit entitlements.

· Contribute to a safe, welcoming environment including rota cover, health and safety checks and move-in support.

· Support and collaborate with volunteers and participate in wider organisational engagement opportunities.

About You

You’ll be a motivated, empathetic and organised individual who thrives on helping young people achieve independence. You’ll bring:

· Experience working with the client group and understanding their needs, including homelessness, mental health and substance use.

· Experience in housing settings with knowledge of health and safety responsibilities.

· Strong understanding of asset-based approaches, safeguarding requirements and professional boundaries.

· Knowledge of risk assessments and support planning.

· Good literacy, numeracy and IT skills, including Microsoft 365 and Salesforce.

· Commitment to equality, diversity and treating everyone with dignity and respect.

· Commitment to creating a safe and healthy environment for clients, staff and visitors.

· Integrity, professionalism and the ability to work effectively in partnership with others.

About the Organisation

You’ll be joining a respected charity that provides housing and support services for young people and adults at risk of homelessness. The organisation focuses on prevention, empowerment and long-term stability, helping people develop the confidence and skills to live independently.

Other roles you may have experience of could include: Youth Support Worker, Housing Support Worker, Homelessness Worker, Key Worker, Tenancy Support Officer, Support Assistant. #INDSCP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

About Sister System 

Founded in 2018, Sister System is a charitable organisation and an Open College Network (OCN) approved centre dedicated to empowering girls and young women aged 13-24 affected by the care system.

Our approach is co-designed with care-affected young women and girls to ensure that their lived experiences continue to drive meaningful change and shape our progression. Built on proven therapeutic models, our long-term mentoring, accredited qualifications, and leadership development programmes strengthen resilience, confidence, and essential life skills.

Our model seeks to break intergenerational cycles by equipping young women with the tools to thrive and lead change. Through a strong sense of community, peer networks, and trusted adult relationships, we create clear pathways into education, employment, and socio-economic stability, supporting a life free from abuse. 

Throughout her journey with Sister System, each girl participates in weekly one-to-one and group sessions focused on self-education and personal growth. These sessions explore the social and emotional transition to womanhood while building a supportive network of “sisters” who continue to empower one another during key life transitions. Our programmes are accessible to girls and young women at any stage of educational attainment, enabling all Sis-Stars to learn, grow, and thrive. 

Our strategy 

We are one year into our 2024-2027 strategy to set Sister System on a path to scale our reach and impact. We have bold ambitions to scale across London and beyond. We have been building our organisational resilience, the quality of our programmes and robust systems to collect data and measure our impact. We are looking for a new Director of Fundraising who can bring in income from multiple sources to support our sustainable growth. 

Director of Fundraising - role details 

Benefits 

• Annual Salary: £57,000 to £62,000 (3 to 5 days per week, pro rata as relevant) 

• Leave Entitlement: 25 days and 8 bank holidays (+ your birthday off + 1 additional day per year of service up to 5 days) 

• Training and Development (CPD): £1000 per year 

• Company Pension 

• Death in Service Insurance Cover 

• Well-being and Company Events 

• Health benefits package 

Responsibilities and Duties 

• Develop and implement a comprehensive multi-year fundraising strategy that encompasses diverse income streams, working collaboratively with senior leadership to coordinate efforts and maintain an up-to-date fundraising pipeline.

• Steward high-value relationships with trusts, foundations, and corporate partners while leading grant applications and proposals for six-figure funding opportunities.

• Strategically position Sister System for statutory funding by identifying government contract opportunities and ensuring the organisation remains competitive for local authority and national funding programmes.

• Oversee critical systems and processes including financial reporting, grant management cycles, board reporting, and line management duties while serving as an external ambassador for the organisation 

• Line manage a small fundraising team 

Essential Skills, knowledge, and behaviours: 

• Proven track record of developing and delivering successful fundraising strategies at a senior level. 

• Proven track record of meeting or exceeding income targets across multiple income streams. 

• Experience managing multiple income streams, including statutory income, individual, corporate, and grant fundraising 

• Strong leadership and people management skills with experience of developing high-performing teams 

• Excellent relationship-building skills with the ability to engage a wide range of stakeholders 

• Financial acumen, including budgeting, reporting, and performance analysis 

• Exceptional written and verbal communication skills, including bid writing and donor presentations 

• Strategic thinker with a proactive, innovative, and resilient approach 

Applications close 9am 17th November 2025 

Interviews will involve at least two stages; First stage interviews will be on or around 27th November; Second stage interviews will be on 10th/11th December 2025 

• Surveyor (Interim Contract)

  Location: Various sites across London

  Rate: £300-£325 per day (umbrella)

  Contract Length: 3-6 months (rolling)

  We are supporting a housing provider who are seeking an experienced Surveyor to support the management and delivery of repairs, maintenance, and stock investment contracts for housing and associated properties. This role involves working closely with contractors, consultants, and residents to ensure high standards of service, customer satisfaction, and value for money.

  Key Responsibilities:

  • Support with the delivery of the repairs, maintenance and stock investment contracts throughout the housing stock.
  • Conduct technical audits, inspections, and defect diagnoses to maintain property standards and prevent disrepair claims.
  • Monitor contractor performance, contribute to budget management, and ensure compliance with regulatory requirements.
  • Support resident involvement and provide technical advice to customer service teams.
  • Manage void properties to required standards and contribute to risk management in maintenance services.
  • Assist in procuring and managing contracts for reactive repairs, planned works, voids, and compliance-related services.

  Person Specification:

  • Strong knowledge of building maintenance, housing regulations, and social housing contexts.
  • Experience in defect diagnosis, contract management, and resident engagement.

  If you have relevant technical surveying experience in maintenance and repairs, apply now to join a dynamic team focused on delivering excellent property services.

Join MVA's team as a Community Connector

Are you passionate about bringing people together, building relationships, and making a real difference in the community? We’re looking for a Community Connector to help us learn from communities, their views and ideas on what a healthy, happy and active future could be. Are you a natural at building relationships and strengthening local networks, with a keenness to empower residents and foster inclusive engagement within Medway.

About the Role
As a Community Connector, you’ll be the friendly face and trusted link between individuals, groups, and services – helping to shape and inform the future work of Medway’s Sport England funded place programme. You’ll work closely with local residents and voluntary organisations, to identify needs, share opportunities, and support people to get involved in the Medway Place Programme. Gathering insights and gaining a deeper understanding of residents views will to help.

What We’re Looking For

• Excellent communication and interpersonal skills.
• A genuine passion for community development and social inclusion.
• Ability to work independently and collaboratively.
• Experience in community work, outreach, or support services (desirable but not essential).
• Knowledge of local services and networks (or willingness to learn quickly).

What We Offer

• A supportive and dynamic team environment.
• Opportunities for training and development.
• The chance to make a meaningful impact in your community.

Additional Information 

​This role involves predominating working in out in the community / office based. 

please note a DBS will be required. 

Salary: £40,000 – £50,000
Central London (4 days in the office, Flexible Fridays)
International travel opportunities | Global events | Two-week Christmas closure

Are you a dynamic self-starter with a passion for purpose and a drive for high-impact work?

This is a unique opportunity to step into a sales-focused role within an internationally respected organisation that sits at the intersection of social good and corporate responsibility. You will be engaging with HR and L&D teams at major global companies — building partnerships that support leadership, diversity, and sustainability initiatives.

This isn’t traditional fundraising — it’s strategic, consultative business development with international exposure. It’s ideal for someone with a background in charity partnerships or sales who wants to transition towards the corporate CSR arena while remaining rooted in purpose-driven work.

What You’ll Be Doing:

• Driving new business: pitching, negotiating, and winning corporate partnerships.
• Managing key accounts: building lasting relationships with global brands.
• Collaborating with a vibrant, international team to help shape a dynamic internal culture.
• Travelling to global conferences and events to represent the organisation.

What You’ll Need to Succeed:

• A proven track record in business development, sales, or corporate partnerships.
• Excellent communication and negotiation skills, with the confidence to engage with senior stakeholders.
• Commercial acumen and the ability to think strategically about long-term partnerships.
• A good understanding of HR, Learning & Development, Diversity & Inclusion, or sustainability.
• A self-motivated, entrepreneurial spirit and a results-driven mindset.
• The ability to thrive in a fast-paced, international environment.
• A readiness to pick up the phone and chase new opportunities.
• Familiarity with tools such as Salesforce, LinkedIn Sales Navigator, or similar CRM systems would be an advantage.

Why You’ll Love It:

• Work with a smart, international, young team that’s redefining impact.
• Enjoy a four-day working week with Flexible Fridays.
• Benefit from a two-week Christmas closure.
• Work from a central London office with social perks and regular team celebrations.
• Gain hands-on experience with global partners and high-profile leadership initiatives.

If you have the energy, confidence, and commercial mindset to make things happen, and aren’t afraid to pick up the phone and pitch with purpose — this could be your perfect next move.

To apply, please submit your CV and a short covering statement outlining your interest in the role and your relevant experience ASAP

For a full job description and details on how to apply, please contact Hannah at Harris Hill on 

Please note, due to the high volume of applications we receive, only shortlisted candidates will be contacted. If you do not hear from us, please assume your application has not been successful on this occasion

Harris Hill is a certified B Corp™ and a leading charity recruitment agency, committed to equitable and inclusive recruitment practices. Applications from all sections of the community are actively welcomed, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics.

Are you a visionary leader with a passion for wildlife and social justice? Northumberland Wildlife Trust is looking for a dynamic Director of Engagement & Fundraising to help shape a Wilder Future across our region. This is your opportunity to join a forward-thinking charity at a pivotal moment, driving strategic change, growing support, and inspiring action for nature and climate.

Reporting to the CEO, this role forms part of the senior leadership team, which guides strategic development and activity towards achieving NWT’s mission. Key components include income generation from diverse sources, fostering widespread support from communities, partners and businesses, budgetary control, monitoring KPIs and ensuring successful outcomes for people, nature and climate.

You need to be driven and ambitious, demonstrate a clear belief in the work of The Wildlife Trusts.

The role is for 35 hours per week. NWT operates a flexitime system.

This salary starts at £49,890 per annum with a 5% pension contribution

The deadline for applications is 9.00 on 3 December 2025. An application form and full job pack can be found on our website. Please note CV’s will not be accepted. 

Head of Programmes

We are looking for a Head of Programmes to lead programme delivery and grant-making functions in this hybrid-working role.

If you want to join an impact-driven organisation, improving outcomes for vulnerable children and families, then apply today!

Position: Head of Programmes

Location: London/hybrid

Hours: Full-time, 35 hours a week

Salary: £69,700, plus generous benefits

Contract: 12-month fixed-term contract (maternity cover). Anticipated start around February 2026

Closing Date: 23 November 2025 23:59pm

Interview Date: Week commencing 8 December 2025

The role

As a senior member of the Evidence Directorate, the Head of Programmes operationalises the organisation’s strategic priorities through effective programme design, commissioning, grant management, and delivery oversight. You will lead the Programmes team, ensuring that all funded programmes are well-conceptualised, feasible and governed through clear and proportionate processes. You will work closely with other senior members of the Evidence team, and in particular with the Head of Evaluation, to ensure that programme delivery and evaluation are aligned and mutually reinforcing.

While the Evaluation team leads on the technical and day-to-day management of evaluation grants, the Programmes team leads on the overall grant-making strategy and processes, and they also manage relationships with funded delivery partners.

The Head of Programmes provides leadership to the team, acts as project sponsor for key areas of the evidence portfolio, and ensures that the funding activity is delivered on time, within budget and to a consistently high standard.

Key tasks include:

• Scoping and pipeline development
• Commissioning and grant giving
• Grant and programme management
• Organisational leadership and governance
• External engagement and stakeholder relationships
• Team leadership and management

About you

You will have experience of:

• Commissioning and grant giving in a relevant sector, including designing and overseeing grant-making processes and governance arrangements such as due diligence and risk management frameworks
• Managing research projects and the specific challenges these pose
• Managing large and complex work programmes in a fast-paced environment, with minimal supervision
• Managing significant budgets including from government sources
• Effective team leadership and line management 
• Reporting to funders of governance bodies on programme portfolios

The organisation

This is a great place to work, where everyone is high performing and where together everyone can achieve impact that makes a real difference for vulnerable children and families. Focusing on using and championing high-quality evidence, working directly with government and local leaders, the team provides practical solutions and encourages change. This is an organisation with ambitious aims and people are essential to its success.

Benefits include:

• 30 days annual leave, plus one extra day off for your birthday, paid bank holidays with up to three which may be switched for religious observance
• Up to five days carers’ leave, in a 12-month period, three days paid
• Paid compassionate leave
• Enhanced sick pay
• Enhanced parental leave and pay
• 6% employer and 3% employee contribution. No limit on any additional employee contributions made via auto enrolment
• Employee Assistance Programme with 24/7 counselling, legal and information line
• Unlimited access to 24/7 GP
• Mental health support
• Life cover at x4 annual salary
• Bike to work scheme.

The organisation offers excellent salaries, learning and development opportunities, and a great office location situated in the heart of St James’s. Working in a hybrid and flexible way, the organisation recognises the importance of a good work-life balance. Please note that where staff live within approximately two hours travel of the office, they are expected to work onsite two days per week. For those based further afield, more flexible or home working arrangements can be discussed.

Do you want to work somewhere that values and celebrate diversity and are committed to providing an inclusive environment for all employees? People are at the heart of everything we do. It’s vital that the workforce reflects the diversity of stakeholders, and the wider society in the UK, and we actively seek candidates from diverse backgrounds and communities.

You may have experience in other areas such as Programmes, Head of Programmes, Director of Programmes, Programme Director, Deputy Director of Programmes, Programme Manager.

This role is currently unable to offer sponsorship. Please ensure you have the right to work in the UK before applying. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Join a growing business at the forefront of sustainability!

Choice Textile Ltd is seeking a Sales and Marketing Manager to help drive growth, engage clients, and promote our impact in sustainability, reuse, and recycling.

About the role:
This exciting opportunity will see you leading our B2B sales and marketing activity. From building relationships with charity shop clients and commercial partners, to presenting at conferences, hosting webinars, and managing digital campaigns, you’ll play a pivotal role in raising our profile and securing new opportunities.

You’ll be responsible for:

· Driving B2B sales and managing a strong client pipeline.

· Creating and delivering presentations and webinars to engage partners.

· Representing Choice Textile at industry events and exhibitions.

· Managing LinkedIn, Facebook, Instagram, and website content.

· Producing blogs, newsletters, and digital campaigns.

· Researching market trends and tailoring strategies to client needs.

About you:
We’re looking for someone with proven experience in sales and marketing, excellent presentation and communication skills, and the ability to engage confidently with senior decision-makers. Digital marketing expertise is essential, and experience in sustainability or recycling would be an advantage.

Salary: £45,000 per annum (dependent on experience)
Location: Office based (London NW10), with client/event travel
Job Type: Full-time

If you’re motivated by making a positive impact and have the skills to help grow a purpose-driven business, we’d love to hear from you.

Apply now by sending your CV and covering letter.

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Community Navigator (SPA) – Mental Health
Post no: 651
Salary: £24,667.47 per annum
Contract: Permanent
Hours: 37 hours per week, (Monday to Friday, 09.00 - 17.00)
Location: Eaglestone Health Centre, Milton Keynes

This role is an opportunity to work for Mind BLMK as part of the Milton Keynes NHS mental health service for someone with experience working in health, social care or information and advice, in direct contact with service users.

Working alongside colleagues from Central Northwest London Foundation Trust (CNWL) this role will provide referral management to and from Secondary Services. This will include signposting patients to statutory services including talking therapies and wider community based & voluntary sector support.

The role also includes answering calls through the NHS 111 Mental Health Option whereby you will be required to assess risks in real time and appropriately managing the call, escalating when necessary.

The Community Navigator will work as part of the team to deliver on the aims and objectives of the Mental Health Hub whilst representing the Voluntary and Community sector with the NHS.

Service Delivery

• Work within the NHS Mental Health SPA (Single Point of Access) Team to review and process referrals received from GP Practices and other sources including those to be subsequently triaged and assessed by mental health practitioners.
• Actively call patients with a view to assisting them through the process and making their onward appointments into community or secondary care service providers.
• Support the hub to signpost patients and direct them to appropriate services including secondary care, the local Voluntary and Community sector services and activities that support the patients’ wider determinates of their mental health and wellbeing.
• Answer calls, ensure sufficient phone cover, respond to messages/voicemails, provide administrative support to the Mental Health SPA for all services and deal with queries in a sensitive and timely way liaising with clinical or team lead as is appropriate.
• Monitor service inboxes during core office hours, responding to any queries professionally providing helpful information.
• Monitor and action tasks within SystmOne and maintain records of all activities carried out, i.e. outbound calls, calls received, archiving any received correspondence.
• Build good working relationships with the voluntary and community sector, relevant services and activities to ensure signposting pathways are kept up to date as well navigating and developing the setup of new signposting pathways through networking.
• Provide clinical and non-clinical information in appropriate chronological templates to other services.
• Carry out health and safety responsibilities as directed by Managers in line with Mind BLMK’s H&S policies, procedures, and guidance (risk assessments, reviews, reporting, safeguarding, incidents/accidents, premises).
• To bring VCSE experience, knowledge and culture into an NHS team.

Entitlements/benefits:

• 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Optional Health Plan
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: 5pm on Tuesday 11th November 2025 
Please note: We reserve the right to close this advert early if enough suitable applicants apply.
Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

This is an exciting role in a unique organisation.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 100 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible

The role is a full time and fixed term contract for one year. 

The Cafes Manager will take full responsibility in leading and operating a successful cafes and catering operation, giving our student members an excellent service experience every day, looking to implement our cafes operation with new and innovative ideas led by the Head of Commercial Services. This role forms a key part of our Operations team, led by the Director of Operations. Comprising of both front facing and behind the scenes departments including; Cafés and Bars, Retail, Bloomsbury Fitness Gym, Human Resources, Facilities and Systems, the team delivers core functions and central services for the Union, as well as providing a diverse range of quality facilities accessible to our 55,000 members. The Operations team, and this role, are central to the successful delivery of our new strategic plan that will set us on the path to become one of the best students’ unions in the UK, and more importantly a better students’ union for our members.

Business and Administration Coordinator

Coordinate the administrative function of the Southwark Catholic Youth Service, ensuring the smooth planning, and evaluation of youth events, training programmes, pilgrimages, and Mission Team administration. The post-holder acts as the central operational hub for planning, finance, admin, communications and volunteer coordination, ensuring systems and logistics run efficiently and on time so the Director and mission staff can focus on strategy and operational delivery. This is a hands-on coordination role for a natural organiser who makes things work seamlessly behind the scenes.

Key Responsibilities

1) Strategic Administration & Planning

a) Maintain the master events calendar, ensuring all youth service activities are scheduled, planned and tracked.

b) Maintain simple project boards (e.g., Asana/Trello) with owners, deadlines and status.

c) Support the Director with all aspects of administration and planning, including timelines, progress monitoring, and post-event evaluation.

d) Keep planning documents, checklists, and contact databases accurate and up to date.

e) Take initiative in identifying and implementing improvements to administrative systems, ensuring the Service runs efficiently and professionally.

2) Event & Programme Administration

a) Oversee administrative logistics for all events, including venue bookings, contractor & volunteer scheduling, catering orders, AV requests, travel, accommodation, risk assessments, and consent forms.

b) Prepare briefing packs, participant communications, and evaluation forms.

c) Maintain an event management workflow (including deadlines and task assignments) to ensure all activities run on time and within budget.

3) Pilgrimage Planning (World Youth Day & Lourdes)

a) Lead administrative planning for pilgrimages: itineraries, travel bookings, accommodation, insurance, payments, and safeguarding documentation.

b) Act as the primary contact for pilgrims, managing participant information and correspondence.

c) Organise pre-departure briefings, resource packs, and follow-up processes.

d) Support fundraising and publicity logistics for pilgrimages, ensuring precise and timely communications to participants and parishes.

4) Volunteer Administration

a) Work with other team members to maintain accurate volunteer records.

b) Track and circulate volunteer rotas, ensuring completeness.

c) Manage booking, coordination and administration of the Mission Team.

d) Oversee the onboarding and offboarding of volunteers, ensuring role descriptions, safeguarding checks, and agreements are completed.

5) Communications Liaison

a) Maintain and update the youth service website with event details, news, and resources.

b) Produce and distribute the youth service e-newsletter (via Mailchimp), ensuring mailing lists are accurate and GDPR compliant.

c) Assist with social media to share updates, provide event content, and ensure consistent messaging.

d) Commission printed and digital publicity materials.

6) Safeguarding & Compliance

a) Liaise with the Director of Safeguarding to embed safeguarding procedures in all events and pilgrimages: risk assessments, consent forms, medical records, and emergency contacts.

b) Act as the Safeguarding Representative to manage DBS applications, safeguarding training records, role descriptions, and volunteer agreements.

c) Maintain accurate, digital safeguarding and compliance files and ensure all event leaders are briefed on their responsibilities.

7) Finance & Resource Management

a) Process invoices, expense claims, and participant payments.

b) Monitor budget, reconcile accounts and prepare budget reports for the Director.

c) Reconcile bank and credit card statements with receipts.

d) Order resources, equipment, and printed materials for events and programmes, maintaining a stocklist.

e) Support the Director in financial forecasting and annual budget preparation, ensuring accurate and timely data.

8) General Office Administration

a) Arrange meetings, prepare agendas, and take minutes when required.

b) Maintain and update digital and paper filing systems.

c) Act as the first point of contact for youth service administrative enquiries, managing the youth service inbox.

d) Keep stock of branded materials, stationery, and event equipment.

e) Ensure the office environment and digital systems are well organised and professional, promoting a culture of excellence and accountability.

f) Basic facilities liaison (H&S checks, equipment log).

Location: Reading, Hybrid 
Hours: 37 per week 
Salary: £66,000
Contract Type: Permanent
Campaign Closes: 11th November 2025

First Stage Interviews: 17th & 19th November 2025

Second Stage Interviews: 24th November 2025

Make-A-Wish UK is entering a bold new chapter. With an ambitious five-year strategy to scale the number of wishes we grant and reach every eligible child, we’re looking for a visionary leader to help us tell our story like never before.

As our Head of Brand, Communications & Entertainment, you’ll play a pivotal role in shaping how the nation sees, hears, and connects with Make-A-Wish UK. You’ll lead a talented team of creatives, communicators, and digital experts to build a brand that inspires action, deepens engagement, and drives transformational impact.

This is more than a communications role, it’s a chance to lead a movement. You’ll develop and deliver a powerful brand and communications strategy, forge high-impact partnerships with media and entertainment leaders, and ensure our message resonates across every channel and audience. From internal culture to national campaigns, your leadership will help us reach more children, faster.

We’re looking for someone who brings strategic vision, creative flair, and an understanding of how to lead change and embed new delivery models. If you’re passionate about storytelling, brand building, and making a real difference in children’s lives, we’d love to hear from you.

Core Purpose

This leadership role is part of the Make-A-Wish UK Extended Leadership Team (ExLT) and is responsible for shaping and driving Make-A-Wish UK’s brand, communications and entertainment strategy. Ensuring the charity is powerfully positioned in the hearts and minds of the public as an organisation to support and donate to.
 
Leading a team of expert communications, content and digital specialists, the role will champion a strategic and scalable approach to brand, content, and communications. It will ensure our messaging cuts through across all internal and external touchpoints, consistently reflecting our mission to grant a wish for every eligible child.
 
The Head of Brand, Communications and Entertainment will also oversee the strategic development of key entertainment relationships, including celebrity talent, influencers, media partners, and broadcasters, to amplify our brand presence and support wider organisational objectives.
As a key member of the ExLT, this role will collaborate across departments to strengthen Make-A-Wish UK’s profile, build meaningful connections with stakeholders, and inspire audiences to engage with and support our cause.

Essential Criteria 

• Proven experience (5+ years) within senior level brand role including Head of Department or communications/strategy roles, ideally within the charity or not for profit sector.
• Demonstrated success in developing and delivering integrated communications strategies that drive awareness, engagement, and support. 
• Proven experience leading organisations through change and successfully embedding new delivery models to improve impact, efficiency, or engagement
• Knowledge of how to develop a consistent brand voice and style. 
• Ability to conduct market research, competitive analyses and research on potential target audiences.
• Strong understanding of digital communications, including social media, email marketing, and website content strategy.
• Experience managing crisis communications and safeguarding organisational reputation.
• Understanding of how marketing strategies relate to charity and income targets.
• Expertise in project management and ensuring teams meet timeline and budget objectives 
• Demonstrable experience of leading and managing high-performing teams. 
• Strong leadership and people management skills, with the ability to inspire, coach, and develop others.
• Ability to pivot between project details and big-picture goals.
• Strategic thinker with the ability to translate insights and data into actionable plans
• Collaborative mentality and openness to work with different stakeholders, internally & externally.
• Analytical mindset well-versed in quickly spotting trends 
• Exceptional stakeholder management experience and proven track record of working strategically with media, influencers, and entertainment partners to amplify brand messaging.
• Ability to manage competing priorities in a fast-paced environment, demonstrating flexibility and resilience. 
• Strong understanding of the charity sector and Make-A-Wish’s mission. 
• Proficiency in analytics and data-driven decision making. 
• Excellent networking and relationship building skills to meet strategic objectives

Key Responsibilities

Brand Leadership

• Lead the development and implementation of Make-A-Wish UK’s brand strategy, ensuring it reflects our mission, values, and commitment to children and families.
• Act as brand guardian, maintaining consistency and integrity across all communications and channels, and ensuring alignment with Make-A-Wish International guidelines.
• Use audience insights and market trends to evolve brand positioning, ensuring it remains relevant, compelling, and inclusive.
• Champion brand understanding across the organisation, enabling teams, volunteers, and partners to represent Make-A-Wish UK authentically and effectively.
• Identify and cultivate strategic relationships with media and brand partners, that amplify brand visibility and engagement. Leverage these collaborations to enhance brand equity, reach new audiences, and support long-term brand development goals.

Communications Strategy

• Develop and deliver a communications strategy that builds public awareness, deepens understanding of our mission, and inspires support.
• Lead the creation of impactful campaigns and storytelling that highlight the transformative power of a wish and the voices of children, families, and supporters.
• Lead on providing expert guidance to teams on integrated communications planning and execution, ensuring alignment across all public-facing activity.
• Manage crisis communications, safeguarding the charity’s reputation and ensuring clear, compassionate responses.
• Lead the development of a scalable and strategic framework for the delivery of organisational campaigns including service delivery, volunteering, fundraising and internal communications.
• Lead the development and implementation of a cohesive internal communications strategy and framework that fosters alignment, engagement, and a strong organisational culture

Entertainment & Talent Engagement

• Strategically manage relationships with entertainment partners, influencers, and public figures to amplify our message and support wish granting, fundraising, and events.
• Oversee entertainment-related activity, working with the team to develop consistent processes and high standards of engagement.
• Support the Talent Manager to cultivate new strategic partnerships with agencies and representatives to expand opportunities and increase visibility, ensuring alignment with our values and goals.

Digital & Media Engagement

• Lead the charity’s digital communications strategy, ensuring a vibrant, engaging presence across all platforms.
• Oversee the integration of digital marketing to support fundraising, awareness, and community building,
• Build and maintain relationships with media outlets, influencers, and partners to maximise positive exposure and advocacy.

Team Leadership & Collaboration

• Provide inspiring leadership and development for the Brand, Communications & Entertainment team, fostering a collaborative, inclusive, and high-performing culture.
• Support and role-model cross-functional collaboration, ensuring communications activity aligns with organisational priorities and supports other teams effectively.
• Represent Brand, Communication and Entertainment at the Extended Leadership Team (ExLT), contributing to cross-charity strategy, insight sharing and project delivery.
• Represent Make-A-Wish UK and nurture key relationships as required.

Measurement & Insight

• Work with the Head of Insights and Innovation to develop and apply insights to inform strategic planning.
• Define and track key performance indicators to assess the effectiveness of brand and communications activity, presenting to the senior Leadership Team and Board as required. 
• Capture and report on data and learnings, embedding continuous improvement and sharing best practice across the organisation.