Support work jobs

Hours: 37.5 hours per week (excluding breaks)

Days: To be worked over 5 days, Monday to Friday, with core hours between 8am – 6pm

Contract: Initial 12 months fixed-term contract (with option to extend), subject to the successful completion of a 6-month probationary period

Responsible to: Senior Strategic Lead (People and Place)

Place of work: Salford CVS’ offices in Eccles, Salford, M30 0FN

We are seeking to recruit to a brand-new post and are looking for an experienced and strategically minded person to strengthen Salford CVS’s strategic VCSE leadership role within Salford.

Main purposes of the post

To provide strategic leadership for Salford CVS’s place-based work, ensuring the VCSE sector is influential, represented and embedded within key strategic partnerships, boards and system-wide initiatives across Salford. The postholder will work closely with the Senior Strategic Lead for People and Place to shape strategic agendas, strengthen cross-sector relationships and ensure VCSE voices help influence the city’s long-term plans relating to Pride in Place, regeneration, housing, social value, climate action, culture, and wider place-based priorities.

For more information, please download the full Job Pack.

How to apply

Please download and complete our application form via the ‘Apply’ button.

Closing date: Noon on Wednesday 13th May 2026.

Interview date: Thursday 21st May 2026 at Salford CVS offices in Eccles.

Salary: £32,468

Location: London Diocesan House, 36 Causton Street

Contract type: 3-year fixed term, full-time (35 hours/week)

Closing date: 3 May 2026

Interview date: 12 May 2026

This is a new role within the Diocese of London, supporting the Head of Racial Justice Priority in delivering the Diocese’s Racial Justice strategy. As part of the wider racial justice team, you will contribute to a range of activities including training, audits, data collection, engagement and governance processes.

The role requires strong administrative skills and a working awareness of racial justice issues. You will support the coordination and delivery of programmes, working closely with colleagues across the Diocese to ensure activities are organised, accessible and delivered effectively.

Job Summary

The Racial Justice Officer provides administrative and programme support to the Racial Justice team, helping to deliver key initiatives and priorities. Working with a range of stakeholders including clergy, diocesan teams and external partners, the role supports the smooth coordination and delivery of activities across the Diocese.

Job responsibilities

· Coordinate logistics and provide support for racial justice training programmes, including preparing materials and managing attendance

· Support audits, data collection and reporting to monitor progress and inform decision-making

· Provide administrative support to governance groups, including scheduling meetings, preparing documentation and tracking actions

· Assist with engagement and communication activities such as newsletters, events and case studies

· Maintain accurate records and effective administrative systems to support programme delivery

· Build effective working relationships with internal and external stakeholders

Please refer to the attached Job Description for the full details on the main responsibilities.

Person Specification

· Understanding of racial justice, equality, diversity and inclusion

· Strong administrative and organisational skills, with experience supporting projects or programmes

· Excellent written and verbal communication skills

· Ability to work effectively with people from a wide range of backgrounds

· Empathy with the mission and values of the Church of England

· Right to work in the UK

· The person will not require a DBS check

Please refer to the attached Job Description for the full details on Person Specification.

About the London Diocesan Fund

The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocese of London comprises of c400 parishes north of the River Thames and within the M25 motorway.

The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund, we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.

Equality, Diversity, and Inclusion

The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.

We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.

Safeguarding

The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

Benefits of working with us

The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:

• Competitive remuneration package
• 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
• 15% employer pension contribution and salary sacrifice available
• Death in service benefit x3 of basic gross salary
• Enhanced maternity leave of six months full pay, after 12 months of employment
• Season ticket loans for public transport
• Access to Benenden Health Insurance
• EAP counselling through Health Assured
• Up to £100 for eye test and contribution to spectacles
• Two additional paid days for community volunteering

To apply:

Submit your application and CV online via Pathways. Please refer to the person specification and JD when you’re answering the application questions.

For more details, please see the full Job Description and Person Specification or visit the LDF Careers Page.

IPS Grow Fidelity Assurance Lead

We are seeking ambitious, adaptable and purpose driven individuals who are motivated by delivering change at scale and improving people’s lives through high quality, evidence based practice.

If you want to join an impact-driven organisation, improving outcomes for vulnerable children and families, then apply today!

Position: IPS Grow Fidelity Assurance Lead

Location: Hybrid/ UK (either North of England and North Wales or South of England and South Wales)

Hours: Full-time

Salary: £ 39,000 per annum

Contract: Permanent

Closing date for applications: 9:00am, 27th Apr 2026

First stage 30-minute telephone Zoom interviews will take place: 7th and 8th May 2026

Face to faceinterviews will take place: 21st and 22nd May 2026

The Role

A key responsibility of this role is coordinating and undertaking fidelity reviews for the Connect to Work supported employment programme. You will conduct on-site IPS fidelity reviews, produce clear and insightful fidelity reports, and facilitate local Communities of Practice (COPs) to promote shared learning and continuous improvement. Following fidelity reviews they will support the development of action plans that enhance performance, embed best practice, and ensure high quality outcomes for people accessing IPS.

Responsibilities include:

• Quality assurance and fidelity reviews
• Stakeholder engagement
• Facilitate learning networks and communities of practice

Post holders will receive comprehensive training to build the skills and knowledge required to become a confident and effective IPS fidelity reviewer.

This role involves a blend of remote and on site work within either the North of England and North Wales, or South of England and South Wales.  Please state your preferred region when applying.

The Team

IPS Grow is a national programme designed to support the expansion of Individual Placement and Support (IPS) services in mental health, primary care, and drug and alcohol teams across England. The programme is in partnership with the Centre for Mental Health. It is funded by NHS England and Improvement (NHSE/I), the Department for Work and Pensions (DWP), and the Office for Health Improvement and Disparities (OHID).

About You

Skills, Experience & Qualifications:

• IPS experience and expertise: Demonstrable experience working within an IPS service with a solid understanding of the IPS model, the fidelity scale, and their practical application. Applicants with experience in roles such as Employment Specialist, Team Leader, IPS Trainer, or other IPS related positions would all be well suited to this role.
• Driving quality improvement: Proven experience delivering high fidelity IPS practice, with an understanding of how strong adherence to the fidelity model directly contributes to improved employment outcomes
• High performance delivery: Experience working in a fast paced, performance driven environment, consistently delivering high quality outputs at volume while maintaining accuracy and attention to detail.
• Planning and organisational skills: Manage workloads and competing priorities efficiently and meet deadlines consistently while maintaining detail focussed high-quality output.

About the Organisation

Since 2007, the organisation has helped to pioneer a series of programmes to improve outcomes for individuals with complex needs. These innovations, including the social impact bond model, have mobilised more than £500 million globally. With sister organisations in the US, Israel, the Netherlands and India the organisation has network of partners across the world.

Equality, diversity and inclusion 

We actively encourage applications from under-represented and minoritised groups, including those with lived experience of the social issues we are working to address. The organisation is an equal opportunities employer and support a range of flexible working options.

The application process uses Applied, a platform developed by the Behavioural Insights Team, to record your application. Applied is focused on using behavioural and data science to improve hiring decisions and minimise unconscious bias in the recruitment process. You will be asked to respond to four situational based questions, which will allow you to express your ability.

This role is currently unable to offer sponsorship. Please ensure you have the right to work in the UK before applying.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Can you help us develop an outstanding service for young people in Surrey?

Do you have a passion to support young people's emotional health and wellbeing?

Barnardo's are seeking to recruit a full-time (37 hours a week) Community Wellbeing Mentor who shares our commitment and vision to develop an outstanding service and embed Barnardo's basis and values in all we do. This position sits within the Surrey Community Wellbeing Team (CWT) covering Waverley, Woking, Surrey Heath and Spelthorne.

As a Wellbeing Mentor, you will hold a rolling caseload of up to 15 children and young people (6-18 years old) and will provide early intervention/support to them who are experiencing low emotional health and wellbeing. This may present itself in many different ways such as feeling lonely, isolated, unhappy, or anxious, having low mood or experiencing stress and can come from multiple causes. Wellbeing Mentors will provide a hybrid model of support involving direct face to face and virtual sessions, working collaboratively with a solution focussed strength-based approach to support children and young people to improve their emotional wellbeing and resilience.

Part of this role will involve supporting the school-based community wellbeing mentor to co-facilitate one of our B-Connected 6-week courses that take place within local schools. This course covers: Anxiety, Emotional literacy & regulation, Confidence and self-esteem, Friendships/relationships, Low mood, Anxieties around school attendance or transition and Resilience.

The Community Wellbeing Team operates within a Thrive Framework where choice and shared decision making is fundamental. It is a relational model, and we hold a non-judgmental and trusting relationship between the staff member, children, young people, and parents, which is crucial to their ongoing wellbeing. You will receive training on the Thrive model at the start of your employment.

To be successful in this role you will:

• Have experience in working with and supporting children and young people to implement strategies to manage their emotional health and wellbeing.
• Have experience in planning, delivering and evaluating 1:1 and groupwork wellbeing interventions, assessments, including risk assessments.
• Have experience of advising and developing pathways necessary to support. sustainable long-term improvements of the young person after CWT support has ended.
• Deliver solution focussed, goal based strength interventions for children and young people with emotional health and wellbeing needs.
• Have an understanding of how to work within a trauma-informed framework;
• Have experience of safeguarding issues and working within multi-agency frameworks.
• Demonstrate the ability to engage and communicate with both children, young people, their families, schools, and other professionals during the working day or at various meetings/networking events representing Barnardo's.
• Have good time-management, organisational, numeracy and literacy skills including competency on IT software.
• Have a full UK driving licence and access to a roadworthy and taxed car.

The office base (Surrey Wellbeing Hub) for this role is in Leatherhead in Surrey. Although the role is office-based with the ability to work from home, it is essential to meet the needs of the service to travel around Surrey (Waverley, Woking, Surrey Heath and Spelthorne) when necessary. Due to this, access to a vehicle and a valid driving licence will be essential. Car insurance must include business use and be in place before starting with the service. The office base (Surrey Wellbeing Hub) for this role is currently in Leatherhead, Surrey and there is a requirement to regularly attend meetings and collect resources from this location. This base determines your normal deductible commute.

Barnardo's offer their staff regular supervision, external clinical supervision and give all colleagues access to at least three learning days a year. Barnardo's University (BU) facilitate a range of opportunities which will be available through B-learning online and the BU prospectus. However, staff can use this time in a way that works for them – for instance to spend a day shadowing another team.

When completing your application please refer to your skills, knowledge and experience in relation to the Person Specification and Job Description. This should be done with an understanding of the context of the service described. Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Orbis UK is delighted to offer the role of Business Support Administrator, a new position for the charity, as the organisation seeks to grow and build on past successes to reach its target of achieving £10m income in the next 5 years.

This role is critical to supporting a highly performing group of staff as we seek to transform lives through the prevention and treatment of blindness. This role will sit within the Business Support Team (BST), which is responsible for the day to day running of the organisation and will be the key point of contact for all administrative queries that encompass the broad range of services that BST provide, from HR, IT, and Finance through to Travel, Facilities and Health and Safety.

This is an ideal role for someone who has an appetite for growth in their skills and knowledge and who has an aptitude for creativity and learning, in particular for areas of responsibility that may fall out of your current remit. You will need to demonstrate initiative and curiosity for the role and be prepared to challenge current practice and identify ways of improvement and finding efficiencies in the role, that will benefit the wider organisation.

Working within a new team where new ideas are promoted and encouraged under a newly appointed HR and Governance Manager, provides the opportunity for the new postholder to take ownership and make demonstrable change within a thriving international NGO.

We are looking for someone who has excellent, demonstrable communication skills, both written and verbal, who can demonstrate through their current experience an ability to take on new roles with enthusiasm and with a thirst for new ideas. A high degree of IT proficiency is important as the organisation seeks to use technology, including Artificial Intelligence, to work more effectively for the achievement of growth in the organisation. Knowledge of the NGO sector is desirable, but we are open to applications from across disciplines and expertise if you can demonstrate your aptitude for the role with a hunger to learn.

The main responsibilities of this role are:

- To provide effective administrative support to the Finance and Operations team and the wider team to ensure the smooth running of the charity.

- To support each of the organisation’s functions to enable them to perform to their highest ability, through provision of office administration, assisting with IT support and being able to communicate important updates necessary for the benefit of individual team members.

- To be organised, have excellent attention to detail and the ability to prioritise and manage a varied workload. You will have strong written and verbal communication

Benefits of working for Orbis UK

Before completion of probation:

• Competitive Salary benchmarked annually
• Minimum 25 days holiday pro-rated increasing with length of service
• Life Assurance Policy (4 x salary)
• Employee Assistance Programme
• E-learning Courses
• Social Activities
• Flexitime
• Free Sight test

After completion of probation:

• Matched employer pension contribution up to a maximum of 10% of basic salary
• Interest free season ticket loan
• Cycle to work scheme
• Contribution to cost of new prescription glasses
• Possibility of an overseas project visit after 3 years’ service

 Application and interviews

Closing Date: 28th April 2026

First Interviews: 1st or 5th May 2026

Second Interviews: 11th or 12th May 2026

Start Date: ASAP

All applicants must have the legal right to live and work in the UK. Unfortunately, we won’t be able to reply to all applications, so if you haven’t heard from us by 30th April 2026, your application has not been successful.

Safeguarding

Orbis UK is committed to safeguarding and promoting the welfare of children and vulnerable adults and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and criminal records checks. Orbis UK is also a member of the Inter-Agency Misconduct Disclosure Scheme

This is an exciting entry-level opportunity for someone with interest in or experience of health or social care services who is passionate about improving health and wellbeing in England and looking to begin a new career in policy or research.

The King’s Fund has an ambition to increase the diversity of our workforce and to create career opportunities in health and care policy for a broader range of people. The policy and research field is not yet reflective of the health and care workforce in terms of ethnicity. We believe that diversity of background and experience contributes to a broader collective perspective, and we want to improve the way we influence health and social care policy. This positive action trainee post is aimed at people from an ethnic minority background who are interested in pursuing a career in policy and/or research who have not previously worked or had an internship in this field and is advertised under Section 158 of the Equality Act 2010. 

About the role 

The Policy and Research Trainee post is a broad-ranging development role that will support the post-holder to gain knowledge and experience of various aspects of policy and research within a specialist health and care policy team.

You will contribute to projects across a wide range of issues relating to health and social care policy and practice (see our website for some examples of our recent projects). You will gain experience in creating a range of outputs for different audiences, publishing and presenting research findings in an accessible way. Training will be available both internally and externally to develop not only relevant research skills but also wider aspects such as writing and giving presentations.

About us 

The King’s Fund’s mission is to inspire hope and build confidence for positive change, by boldly reimagining a health and care system that is compassionate, equitable and fit for the future, with people at its heart.

We want our staff to feel like they can bring their whole selves to work. We have a range of staff networks, including a Black Staff Network and an Allyship group. You can read more about our work on diversity and inclusion on our website.

About you 

We are looking for someone who is passionate and curious about improving health and care in England and who wants to learn more about health and care policy. 

You will have a demonstrable interest in learning about English health and care policy and research. You will already have experience with health or care, whether as a carer, patient or staff member, and an interest in improving health and wellbeing, for example by reducing health inequalities and improving social determinants of health.

You will not have previously worked in research or policy, but you’ll be enthusiastic about gaining the new skills and experience needed to start a career in policy or research. We are particularly interested to hear from people who see this opportunity as unique and critical to their career development.  

How to apply

To apply, please visit our website and read our supplementary guidance documents, then download and fill in our application form and the equal opportunities form. If completing the application forms present any challenges, contact us by email so we can discussion options. 

We will also be running two informal online sessions on Zoom on 9 or 13 April where you can hear from existing colleagues about what it’s like to work in The King’s Fund policy team and have the opportunity to ask questions. Please visit this job advert on our website to register. You only need to attend one of the sessions. . 

Please note that in order to apply, you must have existing documented proof of your right to live and work in the UK. Sadly, we are unable to sponsor work permit applications, extensions or transfers from an existing UK employer. 

CVs will not be accepted as applications. Applications must be submitted using The King’s Fund application form. 

Closing date for receipt of completed applications is 19 April.

Interviews will be held in person at The King’s Fund London office on 13 May (role available to commence in June but no later than September 2026).

About us

Through our Reset Outreach & Referral Service (RORS), we support people in Tower Hamlets affected by drugs and alcohol. Our team takes a harm-reduction approach: meeting people where they are, reducing stigma, and helping them access treatment, health services, and wider community support.

This role is an opportunity to make a real difference—whether you bring experience from substance use services or transferable skills and a passion for supporting people.

The ideal candidate

The ideal candidate is passionate about providing quality support to diverse groups of people in East London. You should have the drive and ambition to support your team to make positive lasting changes in people’s lives.

You might have some knowledge of substance use or transferrable skills from other experiences, like working in fast-paced environments where you had to respond to customer needs. The experience you have can be paid or voluntary and lived experiences of using substances is equally valued. 

You should be eager to engage with people about different drugs and alcohol and be understanding of how different barriers can impact a person’s access to services or education. You will live out Providence Row’s values (compassion, respect, inclusiveness, empowerment, and justice) in your approach to your work, as well as operating within a harm-reduction framework.

You are an excellent communicator and can create positive working relationships with a wide range of people.  You are active, able to work independently and as part of a team and are experienced in assessing risk in new situations. You are creative, driven, and well organised. 

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Access to shopping discounts
• Learning & development opportunities
• Monthly reflective practice 

To apply:  Please upload your CV with a covering letter detailing how you meet the job specification by 23 April 2026 at 23:30.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

We are the largest sexual violence support provider in Wales, with 30 years’ experience of delivering specialist therapeutic support to adults and children affected by the trauma of rape, sexual assault or sexual abuse.

As a charitable organisation, we offer a full range of free specialist crisis, advocacy, wellbeing and counselling services. We are widely regarded throughout the UK as a leading organisation in our field. We support nearly 4,000 people each year.

Beyond that, we use our experience and expertise to train and educate others on the wide-ranging impact of rape and sexual abuse, and use our voice to advocate for those who are often silenced by stigma.

PURPOSE OF THE POST

The Clinical Lead plays a pivotal role in ensuring the delivery of high-quality, ethical, and effective therapeutic services for individuals affected by sexual violence. This post provides clinical leadership and strategic oversight to the counselling and therapeutic team, ensuring that all practice is trauma-informed and aligned with the charity’s values and safeguarding responsibilities.

The Clinical Lead oversees the work of the team ensuring consistency, quality, and adherence to professional standards. The role also champions continuous improvement and fosters a culture of reflective practice, compassion, and accountability.

The post holder will be an accredited member of BACP or equivalent professional body and hold a recognised counselling qualification at level 5 or above.

KEY RESPONSIBILITIES

 Strategic clinical leadership & service development

• Provide senior clinical leadership across counselling and therapeutic services, ensuring delivery of high-quality, ethical, trauma-informed practice.
• Take proactive responsibility for assessing the effectiveness, safety, and quality of clinical services, using evidence, data, and professional judgement.
• Identify opportunities for service improvement, development, or redesign and develop evidence-based proposals for change, including recommendations to senior management.
• Lead or contribute to the development and implementation of new clinical approaches, pathways, or models of delivery in response to identified need, risk, or demand.

Clinical governance, quality & evaluation

• Design, implement, and oversee robust clinical governance arrangements, including audit, quality assurance, outcome monitoring, and learning frameworks.
• Analyse clinical data, audit findings, supervision themes, and service feedback to identify trends, risks, and areas for improvement.
• Lead on evaluating the impact and effectiveness of services, ensuring learning is embedded into practice and informs future service development.
• Ensure clinical practice remains compliant with professional standards, organisational policy, safeguarding requirements, and contractual obligations.

Referral assessment, prioritisation & allocation

• Lead on the clinical assessment and review of referrals, ensuring robust risk assessment, prioritisation, and determination of suitability for services.
• Exercise professional judgement in allocating clients to appropriate pathways, balancing clinical need, risk, capacity, and service constraints.
• Review and refine referral criteria, assessment processes, and allocation frameworks to ensure they remain effective, fair, and responsive to demand.
• Monitor referral patterns and waiting list data, identifying emerging risks or pressures and proposing solutions to address them.

Safeguarding & clinical risk

• Provide senior clinical oversight of safeguarding across services, acting as a point of escalation for complex or high-risk cases.
• Support decision-making on safeguarding concerns, ensuring appropriate actions, escalation, and learning in line with All Wales safeguarding procedures.
• Use safeguarding intelligence and case learning to inform service improvements, staff development, and risk mitigation strategies.

Supervision, workforce & professional standards

• Provide leadership and oversight staff, ensuring consistency, quality, and adherence to professional and ethical standards.
• Lead on staff accreditation processes and contribute to the development of clinical capability across staff, sessional counsellors, and volunteers.
• Use themes from supervision, audits, and practice reviews to identify workforce development needs and inform training or support initiatives.
• Support managers in addressing clinical performance, capability, or practice concerns.

Collaboration, projects & organisational contribution

• Work closely with the Head of Counselling and Therapeutic Services and the Head of Corporate Services to align clinical practice with organisational strategy, governance, and systems.
• Contribute to cross-organisational planning, ensuring clinical considerations inform operational, safeguarding, and strategic decision-making.

Reporting, assurance & information governance

• Produce high-quality clinical reports, analysis, and assurance updates for senior management and other stakeholders, including interpretation of impact and learning.
• Ensure appropriate oversight of notes requests and clinical information sharing, in line with data protection, confidentiality, and safeguarding requirements.

Professional responsibilities

• Maintain own professional registration, accreditation, and CPD in line with regulatory requirements.
• Attend and actively contribute to line management meetings, appraisals, team meetings, and organisational forums.
• Promote equality, diversity, and anti-discriminatory practice in all aspects of clinical leadership.
• Undertake any other duties consistent with the level and responsibilities of the role.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.

• Shifting power to people and communities affected by injustice and inequality.

• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.

• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.

• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Department background

The Advice Services directorate at Toynbee Hall is central to our commitment to address and alleviate poverty in London and beyond. Specialising in debt, welfare benefits, legal support, and generalist advice, our directorate has proven instrumental in significantly enhancing the financial wellbeing of those we serve. Last year alone, our efforts helped individuals and families to be over £23 million better off, showcasing the direct impact of our work.

tional model combines direct service provision with a collaborative approach. We directly employ a number of advisors who deliver expert, impartial advice. Simultaneously, we lead a coalition of 15 partner charities—including local Citizens Advice Bureaus and law centres—where additional advisors are employed. This structure allows us to amplify our reach and effectiveness, ensuring that a comprehensive network of support is available to those in need.

By integrating direct support with strategic partnerships, the Advice Services directorate not only tackles immediate financial and legal challenges but also contributes to the broader goal of systemic change, enhancing economic security and community resilience across one of the most challenged demographics in the nation.

How we work

Our values are Inclusive, Courageous and Empowering and we expect everyone who works with us to work in a way that aligns with these values and to do their utmost to deliver our strategic objectives according to their role.

Job purpose

As a Customer Care Representative, you’ll be the first friendly face (or voice) people meet when they reach out for help with challenges like debt, housing, benefits, employment or consumer issues. You’ll play a key role in helping each person feel listened to, supported, and confident about their next steps.

You’ll handle a mix of face-to-face, phone, and digital enquiries, working with empathy, patience, and clear communication. With full training provided, you’ll gain the skills to manage sensitive conversations, complete initial assessments, book appointments, and connect people to the right support services quickly and smoothly.

Scope of role

· Provide friendly, professional, and high-quality customer service as the first point of contact for people seeking advice.

· Manage a range of enquiries via phone, email, web chat, WhatsApp, and in-person at our Triage Hub

· Conduct initial assessments and book appointments with our advice specialists.

· Maintain accurate and confidential client information using our CRM system, always following GDPR and data protection requirements.

· Identify when to signpost or refer people to other organisations to ensure they receive the right support.

· Handle feedback or complaints with empathy, professionalism, and a focus on finding solutions.

· Approach sensitive or challenging conversations calmly, using good communication and de-escalation skills.

· Apply safeguarding principles in everyday work - training and guidance will be provided.

· Collaborate with colleagues and project partners to improve how people access and experience our service.

· Contribute to team meetings, training sessions, and occasional events at our East London hub and other venues as required.

Key working relationships

· Internal: CCR Managers, frontline advisors, Communications and Marketing colleagues, Project Leads, Data and Insights teams, and wider Toynbee Hall staff.

· External: Advisors and Clients

What Success Looks Like in Your First Year

• You’ll complete your CMA Level 3 qualification and gain confidence in supporting people with financial and wellbeing issues.
• You’ll build strong communication and assessment skills, managing a variety of enquiries confidently.
• You’ll contribute ideas that help improve our service and client experience.
• You’ll be part of a team that trusts and supports one another and learns together.

Person Specification

The successful candidate will demonstrate:

Essential

· Experience in providing customer service in person, over the phone or online

· Clear and confident communicator with good spoken and written English

· Strong active listening and questioning skills

· Able to build trust with people from diverse backgrounds

· Calm and empathetic approach when supporting people in distress or dealing with sensitive or challenging situations

· Good emotional resilience and self-awareness, including recognising when to seek support

· Strong organisational skills, with the ability to manage time, prioritise tasks and maintain attention to detail in a busy environment

· Strong attention to detail

· Ability to manage time in a busy service environment.

· Collaborative, solutions focused approach.

· Confident using Apple MacBook, including Microsoft Office 365, Microsoft Teams, and CRM systems

· Understanding of safeguarding principles and a willingness to apply these confidently after training

Desirable

· Knowledge of community services in a London context.

· Experience working or volunteering in advice, support, housing, debt, benefits, or other community-facing services

Job Title: Floating Support Worker

Location: Warwickshire
Salary: £15,514.27 per annum
Contract type: Part Time, Permanent

Hours: 22.5 hours per week

This is an opportunity to join Refuge as a Floating Support Worker to provide high quality practical and emotional support to survivors of domestic abuse and their children living in our dispersed refuge accommodation in Warwickshire. This service will provide emergency accommodation across Warwickshire with high-quality domestic abuse support, ‘by-and-for’ services for survivors of domestic abuse and their children. 

The post holder will provide high quality support and safety planning to survivors and their children who are fleeing domestic abuse. This includes enabling survivors to access housing, welfare, benefits and legal advice.  A key requirement is to provide personal welfare support and to ensure that survivors are provided with a safe, supportive and welcoming environment in accordance with Refuge’s philosophical principles.

The Floating Support Worker (FSW) will carry a caseload of survivors of domestic abuse to enable them to provide a more holistic and intensive support package. They will work closely with survivors from the point of crisis through to move on from the emergency accommodation. FSWs will work in partnership with both statutory and voluntary sector partners to ensure that the whole range of survivors’ needs are met.

As part of this role, you will be required to participate in an out-of-hours on call rota.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 27 April 2026

Interview Date: 8 May 2026

As Community Support Worker you will play a vital role in supporting the Project Manager as well as mentors and mentees in the community to encourage a young man make positive connections to enable him to desist from re-offending and give him a sense of hope for the future.

This will involve:

· Visiting the prison to meet mentees and mentors before release and assisting in development of initial three-month plan.

· Assess what support the mentee has in the community (include family, partners) and what additional support is needed.

· Research what services and agencies are available in the area. Identify relevant services (including probation services) to establish and build working relationships with, especially those who can offer Education, Training and Employment opportunities for the mentees.

· Ensure mentee and mentor needs are being met in the community and supportive measures are in place.

· Facilitating and supporting the mentoring relationship within the community when the mentee is released (through the gate) attending housing, probation, job centre appointments when required; being their advocate for making a claim for benefits; attending DWP appointments; accessing drug and alcohol services etc.

· Support mentors in helping mentees improve social skills, daily living skills, such as shopping, cleaning, self-care – find services that can offer additional support to the mentee/mentor.

· Attend and participate in meetings regarding the successful rehabilitation of prisoners

· Provide support to mentors in the community.

· Support the Project Manager with recruitment and training of new volunteers when required.

Person Specification

Essential experience and Knowledge required:

· The ability to communicate effectively with a broad range of stakeholders.

· A proven self-starter with a high level of self-motivation.

· Ability to work in a challenging environment.

· Good IT skills (Word, Excel, PowerPoint).

· Personable in approach.

· Excellent administration and note writing skills.

· Good organisational skills.

· Committed and passionate about the role.

· Experience of work with challenging, hard to engage or disaffected groups of people.

· An understanding of the key issues facing young offenders and the challenges they face in desisting from crime.

· Ability to work independently, make informed decisions but understanding when to access support when needed.

· Driving license required with access to a vehicle.

· Applicants should be based within the Buckinghamshire and Oxford area, with an exceptional knowledge of local services across the specified region.

Preferred experience required:

·       Previous Criminal Justice experience is highly desirable, as well as working with young men or youth.

· Experience of the voluntary sector and ethos of volunteering.

· Experience of working within employment sector.

· Knowledge of the local area and services that are available for mentees and willingness to extend relationships for Trailblazers and other stakeholders.

Applicants should send their CV and covering letter for the attention of John Edu-Amuah

Closing date for applications is 5.30pm on Friday 8th May 2026

Trailblazers Mentoring is committed to equality and diversity and strongly encourages applications from BAME groups and those with personal experience of the criminal justice system.

We're looking for a kind, compassionate and resilient Support Worker to join our Homelessness Social Care Service in Kensington & Chelsea.

1x SW (Scattered sites) working pattern 9am - 5pm Monday-Friday.
1x SW (Warwick Road) rolling Rota. 8am - 4pm & 1pm - 9pm plus weekends.

£28,808.00 per annum, working 40 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager
Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Support customers to move on from the service through their identified move on pathway liaising with Tower Hamlet's HOST and Clearing House.
Develop and maintain links with all key agencies and service providers in the local community
Empower customers to ensure they receive the service and benefits they are entitled to
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
Engage in learning and development activity to increase knowledge and skills
Ability to defuse challenging behaviour with awareness of personal safety.
Adhere to Look Ahead's Policies and Procedures

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
What you'll bring:

Desirable:
Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector.

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds

We are seeking a dynamic Head of Housing Support to lead our national Housing Support Services, ensuring clients receive exceptional, trauma‑informed care in safe, compliant and high‑quality homes. This is a pivotal role that influences service delivery, operational performance, and the long‑term vision for Life’s housing provision.

As Head of Housing Support, you will:

Lead & Inspire

• Provide strategic leadership for Housing Support Services across the UK.
• Manage and motivate Support Services Managers and Tenancy Sustainment Officers to deliver outstanding client‑focused support.
• Embed a culture of collaboration, high performance and trauma‑informed practice.

Drive Operational Excellence

• Oversee the implementation of the Housing Strategy, ensuring the safety, compliance and quality of all homes.
• Work closely with the Estates Team to maintain high housing standards and meet regulatory obligations.
• Oversee tenancy management, rent setting, arrears management and income recovery.

Shape the Future

• Influence policy, develop best‑practice procedures and contribute to organisational strategy.
• Build strong partnerships with local authorities, housing developers and external stakeholders.
• Represent Life at networking events and act as an ambassador for the charity.

Lead with Purpose

• Champion safeguarding, ensuring training, oversight and adherence to all safeguarding policies.
• Produce reports and KPIs for the Board, Senior Leadership Team and Operational Leadership Team.
• Support the financial sustainability of the Housing department, including budget management and cost‑saving initiatives.

About You

We’re looking for someone who is:

• A values‑driven leader committed to Life’s mission and vision.
• Experienced at senior management level within supported housing (multi‑million‑pound scale desirable).
• Skilled at leading high‑performing teams and developing individuals.
• A confident communicator with excellent relationship‑building and presentation skills.
• Knowledgeable in tenancy support, housing compliance, safeguarding and quality service delivery.
• Highly organised, strategic, creative and able to work under pressure.
• Passionate about trauma‑informed practice and delivering outstanding client outcomes.

Relevant housing or management qualifications (such as CIH Level 4) are desirable but not essential with strong experience.

About Life:

Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.

Our services include

• Supported housing and community support
• Counselling and skilled listening
• Free pregnancy tests and baby supplies

Our values

All our work is underpinned by the following universal human values:

• Humanity – All people are special and equal
• Solidarity – We’re with you and for you
• Community – We’re better together
• Charity – Doing good for one another
• Common good – Building a better world

Information about the role:

For further information, please see the attached job description.

Please note, driving licence and own vehicle are required.

Salary: £45,655 per annum

Hours: 35 hours per week, 5 days per week

Location: Home Based with Extensive Travel across Midlands and South East

Benefits

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours)
• Birthday Leave (applicable after 1 years service)
• Extra annual leave for long term service
• Company Pension Scheme
• Signed member of the Menopause Workplace Pledge

Safeguarding and Equality

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.

Job Title: Individual Giving Manager Department: Income Generation and Partnership Development

Reports to: Director of Income Generation and Partnership Development

Hours: Full time, (part time and flexible arrangements considered)

Salary: £30k-£38k (pro-rata if part time and dependent on experience)

Contract: Fixed term for 2 years, potential to extend depending on funding

Location: Largely home based / with occasional visits to the Oxford office. Must be able to attend two all staff meetings in Oxford per annum 

Role purpose:

To develop and deliver an Earthwatch individual giving programme. The role will focus on identifying opportunities to engage supporters, implementing activities to cultivate, solicit, and steward donors, and increasing financial contributions from new and existing supporters. The role will also assist in the delivery of major donor cultivation events alongside senior staff. 

Key deliverables:

Strategy & Income Growth

• Develop and implement a multi-year individual giving strategy, including regular giving, one-off donations and legacy giving

• Set and monitor income and engagement targets, using data insights to refine and improve approaches. 

Campaigns & Appeals

• To project manage multiple appeals delivering accurate campaigns across digital, print, and telephone on time, to inspire and convert supporters, on budget to a high standard and meeting agreed targets.

• To manage the relationship with external fundraising agencies, ensuring they are briefed and provided with the information they need.

• Collaborate with the communications team to ensure campaigns align with brand and messaging guidelines.

• Undertaking all activities in line with best practice standards and processes as set out by the Institute of Fundraising, Fundraising Regulator and any other bodies as prompted by the Director. 

Donor Engagement & Stewardship

• Deliver high-quality donor communications, including impact reports, appeals, and tailored updates.

• Support donor journeys that build loyalty and increase lifetime value through a range of fundraising products

• Attend events as required to meet donors.

Data Management & Reporting

• Ensure all materials produced are accurate and compliant with relevant data protection and gift aid legislation (where applicable).

• Use the database to track donor engagement and manage contact strategies.

• Produce reports and analysis on giving trends, campaign performance, and donor behaviour to inform decision-making.

Collaboration & Support

• Work closely with colleagues across Income Generation, Communications, Programmes, and senior leadership to maximise donor opportunities and engagement.

In undertaking these roles, the postholder should also have regard to: -

• Acting as an ambassador for the work, vision and values of Earthwatch Europe.

• Ensuring continuous development of skills and knowledge required for the post, undergoing training and performance review as required.

• Working within all the policies and procedures of Earthwatch Europe, ensuring compliance with health & safety policies and all legal and contractual obligations associated with the post.

• Collaborating with other Earthwatch teams to ensure effective delivery of partnership programmes.

• Carrying out any other reasonable duties commensurate with the level of responsibility of the post, as requested by the post holders line manager. 

Please find attached the full job description and person specification.