Supporter development manager jobs
ID 1851 HR Business Partner, Human Resources (up to 2 vacancies)
Permanent contract
Family Action Head Office, London (N1) with hybrid working
37 hours per week (full-time)
£37,211 - £41,518 per annum
Plus £3,866 Inner London Weighting (if London-based) or £480 (if home-based)
We are flexible about both hours and where you work. The role is 37 hours per week full-time, but we welcome applications from people looking for part-time or other flexible working arrangements. We are also open to both office and home-based working; for colleagues based at our London office (N1), we operate a hybrid working model with an expectation of office attendance twice per week.
One of the roles will partner with our London-based services, so being based in or within commuting distance of London would be beneficial. However, we don’t want location to be a barrier and we welcome applications from people based elsewhere in the UK.
Family Action & the Role’s Impact:
At Family Action, we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
In the HR Business Partner role, you will partner with leaders and managers across the organisation, building strong relationships and developing a deep understanding of the services and business areas you support. As their key HR contact, you will provide expert advice and coaching on complex people matters, help managers build their confidence and capability, and support them to plan strategically for their people and align their plans with the wider people strategy.
You will also manage, coach and develop a team of HR Advisers, supporting them to build their expertise and deliver a high-quality HR service.
Alongside this, you will lead on complex change processes, including TUPE transfers and restructures, working collaboratively across HR, Services, and Implementation teams to implement change effectively.
If you have significant HR experience, strong applied knowledge of employee relations and experience supporting complex organisational change, we would like to hear from you. You might come from a generalist HR background or have specialised in employee relations or change, and you don’t need to have worked in the not-for-profit sector or held a formal management role before. The ability to build trusted relationships, provide pragmatic and solution-focused advice, deliver through others and contribute to the continued development of our people practices will make you an ideal candidate.
We are a supportive and inclusive organisation, and we want to break down barriers to people joining us. If you don’t feel confident applying because you don’t meet every single requirement on the Person Specification – please don’t let that stop you; we want to hear from you. We encourage you to use the application to highlight what you can bring to the role – your skills, knowledge, and experience as well as your values. At Family Action our 4 core values are incredibly important to us and underpin all we do. We are a 'people focused', 'can-do' organisation, which strives for 'excellence' in all we do and operates with 'mutual respect'.
Benefits:
- an annual paid leave entitlement of 30 working days (pro rata) plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jab vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
Closing Date: Monday 31st August 2026 at 23:59 pm
For direct queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working arrangements, please email Katie Milne, Head of HR (full email adress located in the advert on our careers page).
All appointments with Family Action are subject to satisfactory Safer Recruitment checks.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Please note that we will be reviewing applications as they come in. We reserve the right to close this vacancy early if a suitable candidate is found, so we encourage you to submit your application without delay. We are also ideally looking for a candidate who can join us as soon as possible (i.e. on a short notice period), however if that is not your situation please do not hesitate to apply as applications will not be assessed on this basis.
Registered Charity
501 - 1000
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
This is an exciting opportunity to join a growing, ambitious charity at a moment when helping more people find us, trust us and access our support has never mattered more, as we launch and deliver our new strategy. As Marketing Manager, you’ll help people better understand who we are, what we do and how we can help whether that’s someone looking for support, a professional seeking trusted information, or a supporter wanting to make a difference. Working closely with the Head of Brand and Marketing, you’ll bring our brand strategy to life through warm, engaging and effective marketing that builds understanding, strengthens trust and inspires people to take action.
Key responsibilites
- Lead marketing delivery and growth by planning and delivering integrated campaigns across digital, content, social, email and offline channels, supporting the charity’s strategy, key organisational moments and ambition to help more people find, trust and access Day One’s support.
- Work closely with the Digital Officer to plan, deliver and optimise digital marketing activity, ensuring campaigns are effectively implemented, performance is monitored, and learning is shared.
- Lead brand and messaging delivery, working closely with the Head of Brand and Marketing to bring the brand to life day to day, ensuring messaging is warm, clear, consistent and people-centred, and supporting colleagues through effective internal communications to use the brand and tone of voice confidently and consistently.
- Drive insight and continuous improvement, using data, feedback and performance analysis to shape marketing plans, share learning across teams, and take a test-and-learn approach to improving reach, relevance and impact.
- Build strong, collaborative working relationships across the organisation and with external partners, working closely with the Events Lead to ensure effective promotion and storytelling, managing agencies or freelancers where needed, and ensuring all marketing activity reflects brand standards, safeguarding, GDPR and equality commitments.
What You Will Bring
You might come from a charity, public sector or values-led organisation, or from a commercial role where people and purpose have been at the heart of your work. You may already have experience marketing services, campaigns or causes, or be ready for a step up with more ownership and responsibility. What matters most is your ability to work with empathy, bring ideas to life, and help people find, trust and access support when they need it most.
Please refer to the attached recruitment pack for more information and the full job specification.
How to apply
Please upload your CV and supporting cover letter to Charity Jobs outlining why you’re interested in the role. Please take your time to explain how your experience is relevant to this post.
Closing date: Midnight Sunday 23rd August 2026
Interviews:
First stage, virtual TEAMS: 3rd September 2026
Second stage, in-person, Leeds: TBC
Registered Charity
11 - 20
Inspired ‘by patients for patients’ our vision is that no one has to piece life back together on their own after catastrophic injury.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Overcoming MS:
Every five minutes, someone, somewhere in the world is diagnosed with multiple sclerosis (MS). For many, those words are followed by fear, uncertainty and unanswered questions. Too often, people leave appointments without knowing how nutrition, exercise, stress management and other evidence-based lifestyle changes can play an important role alongside medical treatment.
Overcoming MS is the leading global charity dedicated to helping everyone with MS live well. We turn the best available evidence into practical support people can use every day. Together with our global community and healthcare professionals, we're working to make healthy lifestyle support part of everyday MS care.
Job summary:
As Overcoming MS enters its next phase of growth, data, digital insight and audience understanding will play an increasingly important role in helping the charity deliver its strategy and maximise its impact.
The Data & Insights Manager will lead the organisation's approach to data, audience insight and digital performance, ensuring that information is transformed into meaningful insight that supports better decision-making, improves supporter engagement and strengthens organisational effectiveness.
Working across Communications, Fundraising and Services, the postholder will oversee website performance, audience segmentation, reporting, data governance and organisational insight. They will champion a data-informed culture while ensuring colleagues have access to high-quality data, clear reporting and practical recommendations to improve performance.
The role combines operational delivery with continuous improvement and strategic development. Technical CRM development will be delivered through external specialist partners, allowing the postholder to focus on organisational insight, audience development and digital optimisation.
Key Responsibilities
1. Reporting, Insights & Decision Support
- Provide meaningful analysis and insight that enables evidence-based decision-making across the organisation.
- Produce organisational dashboards and KPI reporting.
- Develop Power BI reports and visualisations for the Leadership Team and Board.
- Produce campaign evaluation and performance reports.
- Identify trends in supporter behaviour and organisational performance.
- Analyse campaign effectiveness and recommend improvements.
- Develop predictive and trend reporting where appropriate.
- Support strategic planning through data-driven insight.
2. Audience & Supporter Development
- Develop a deeper understanding of audiences to improve engagement, retention and organisational impact.
- Support campaign segmentation and targeting selections for fundraising, communications and service delivery.
- Maintain audience reporting and engagement analysis.
- Develop audience segmentation models and map supporter and service-user journeys.
- Analyse behavioural trends across different audiences.
- Identify opportunities to improve acquisition, retention and engagement.
3. Data Governance & Continuous Improvement
- Ensure the charity maintains high standards of data quality, governance and operational efficiency.
- Support GDPR compliance and data governance processes.
- Monitor data integrity across organisational systems.
- Improve data governance frameworks and organisational standards.
- Identify opportunities to automate manual processes.Support the development of scalable systems and processes.
4. Data Capability & Organisational Development
- Champion the effective use of data across the organisation and build organisational confidence in data-driven decision-making.
- Train and support colleagues in the effective use of data and reporting tools.
- Develop user guidance and documentation and promote consistent reporting standards.
- Lead cross-organisational data improvement projects.
- Increase organisational confidence in using insight to inform decisions.
- Build strong relationships with teams to understand emerging information needs.
5. Website Performance & CMS Management
- Lead the ongoing management and optimisation of the charity's website, ensuring it delivers an excellent user experience and supports organisational objectives.
- Monitor website health, accessibility and technical performance.
- Work with external website developers to resolve issues and implement improvements.
- Analyse user journeys and identify opportunities to improve engagement.
- Ensure accessibility standards continue to improve across the website.
- Develop recommendations to improve digital performance and user experience.
Person Specification
Essential
Experience
- Experience producing dashboards, KPI reporting and organisational insight.
- Strong analytical skills with experience using Power BI and advanced Excel.
- Experience developing audience insights and segmentation.
- Experience interpreting website analytics and digital performance metrics.
- Experience improving organisational reporting and decision-making.
- Experience working with CRM systems (Microsoft Dynamics desirable) and managing data effectively.
- Experience working with multiple stakeholders to translate business needs into actionable insight.
- Experience delivering continuous improvement projects.
Knowledge
- Strong understanding of data governance and GDPR.
- Understanding of website analytics, digital marketing metrics and conversion tracking.
- Knowledge of audience segmentation and customer journeys.
- Understanding of reporting methodologies and performance measurement.
- Knowledge of accessibility principles and digital best practice.
Skills
- Excellent analytical and problem-solving skills.
- Ability to interpret complex data and communicate clear recommendations.
- Strong stakeholder management and influencing skills.
- Excellent written and presentation skills.
- Ability to manage multiple priorities simultaneously.
- Strong attention to detail while maintaining strategic perspective.
Desirable
- Experience with Microsoft Dynamics.
- Experience using Google Analytics 4.
- Experience using Power BI.
- Experience working with charities.
- Experience supporting website redevelopment or digital optimisation projects.
- Understanding of Power Automate or workflow automation (from a business process perspective rather than technical development).
This job description outlines the main responsibilities of the role but is not intended to be an exhaustive list. Duties may evolve over time, and the post-holder may be required to undertake other reasonable tasks consistent with the level of the role.
What can we offer you?
Our staff benefits include:
- 28 days annual leave (FTE - pro rata for part-time) plus a day off for your birthday and bank holidays.
- Flexible working.
- Remote working.
- 5% Pension.
- Employee Assistance Programme.
How to apply
Please send your CV and a covering letter by clicking on the 'apply now' button.
Application timeline:
- Deadline for applications: 16th August at 4pm.
- Shortlisting: 17th August.
- First round interview: 20th and 21st August.
- Second round interview: TBC.
Please respond ASAP, as we will start screening candidates as soon as we receive applications.
Our Commitment to Equity, Diversity and Inclusion
We want Overcoming MS to be a welcoming, inclusive and supportive place to work, where people feel valued and able to thrive. We actively encourage applications from people of all backgrounds, experiences and communities, particularly those currently underrepresented in the charity sector.
We know that people sometimes hesitate to apply unless they meet every requirement listed. If this role feels like a good fit for you, we’d still encourage you to apply.
If you need reasonable adjustments or information in a different format during the recruitment process, please contact us.
Registered Charity
11 - 20
We're here for everyone with MS who wants to take control of their health and wellbeing.
The client requests no contact from agencies or media sales.
Thank you!
A meaningful opportunity supporting the financial strength and sustainability of Jamie’s Farm. At a time of continued growth and development for our charity, we are looking for an experienced and hands-on finance professional to lead many of our core accountancy functions and provide high-quality financial information to support confident decision-making across the organisation. You will ensure we have the financial systems, insight and stewardship needed to deliver and grow our impact for young people.
What is Jamie’s Farm? Jamie’s Farm supports young people by combining therapeutic work, farming, and purposeful activities to help them thrive. Through residential visits to our working farms, we provide a nurturing environment where they can reflect, build confidence, and develop the resilience they need to overcome personal challenges. As part of the dynamic HQ team, we offer a beautiful and unique supportive working environment, a competitive salary, and the opportunity to be part of a team that is passionate about making a real difference.
More about the role: As Senior Finance Manager, you will take responsibility for a broad range of key finance activities, from day-to-day financial operations and reporting through statutory compliance and cashflow management. Working closely with our small finance team and colleagues across the charity, you will provide the accurate, timely financial information needed to support effective planning, reporting and decision-making. This is a practical, hands-on role with real variety, offering the opportunity to make a meaningful contribution to a growing charity.
About you: We are looking for someone with significant hands-on accounting experience in a similar role, ideally within an equivalently sized or larger organisation. You will have experience of producing management accounts, cashflow forecasts and management information, as well as contributing to statutory accounts and audit preparation. You will be fully or nearly qualified through an accredited accountancy body.
Collaborative, organised and values-driven, you’ll bring strong attention to detail, good judgement and the confidence to work across teams. Above all you’ll be motivated by the chance to use your finance skills in support of Jamie’s Farm’s mission.
Please see the full job description, desired experience and employee benefits by exploring our recruitment pack below. Don’t meet every single requirement? We’d still love to hear from you – your unique skills and experience could be just what we’re looking for.
The client requests no contact from agencies or media sales.
Thank you!
Senior Peer Support Workers and Peer Support Workers, who have direct lived experience of mental health issues, are working on in-patient wards in Croydon, Greenwich, Lambeth, Lewisham and Wandsworth to provide recovery-focused peer support to people as they leave hospital and journey towards living independently in the community.
We are seeking a Senior Peer Support Worker to join the team in Lewisham, using personal lived experience of mental health difficulties to provide person-centred, recovery-focused peer support to people on hospital wards and as they are discharged to journey towards being settled in the community. This role will also line manage a Peer Support Worker, providing regular supervision and support, annual appraisals and development opportunities.
The Senior Peer Support Worker will collaborate with the multidisciplinary team within the Unit, assisting in-patients in developing essential skills and coping mechanisms, while promoting overall wellness through strength based and non-directive conversations. They will provide both practical and emotional support, facilitate access to community resources to help individuals maintain their independence while ensuring their wellbeing.
Additionally, this role includes supporting service users after discharge in the community for up to 12 weeks, aiding them in fostering independence within their local community, connecting with various agencies, enhancing life skills, providing guidance related to employment or educational opportunities and improving their ability to manage challenges effectively to prevent re-admission.
This position requires building connections with service users through shared experiences of mental health challenges, making lived experience a crucial requirement for applicants. You will also need to have previous experience of line management/managerial responsibilities.
Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.
Closing date: Sunday 9th August (11:59pm)
Likely interview date: Wednesday 2nd September
We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.
About Us
SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.
SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.
Read more about staff benefits and why staff love working here on our website.
Registered Charity
101 - 500
We work to be there when it matters for people living with mental health problems and dementia in Bromley, Greenwich, Lambeth, Lewisham, and Southwark
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Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you an experienced care professional looking for a leadership role with variety, challenge and the opportunity to make a real difference?
We are looking for a Peripatetic Service Coordinator to provide leadership and operational support across our services. You will work with different teams as and when required, to support Service Managers and operational colleagues to ensure people receive safe, high-quality and person-centred support.
This is a unique opportunity for someone who thrives in changing environments and enjoys building strong relationships, leading teams and driving positive outcomes. Whether supporting a service through a vacancy, a period of change, a new development or a service improvement, this is an exciting opportunity to gain experience across a variety of services, share best practice, support teams through challenges and make a meaningful difference to the lives of the people we support.
If you are looking for a role that offers variety, autonomy and the chance to create positive change, we'd love to hear from you!
Key Responsibilities
- Provide management support across a range of services and locations.
- Lead, motivate and develop teams to deliver excellent person-centred support
- Support recruitment, induction, supervision and colleague development.
- Drive quality improvements and promote best practice across services.
- Support compliance, safeguarding and effective service delivery.
- Build positive relationships with the people we support, families, professionals and partner organisations.
- Help services successfully navigate change, growth and development.
About You
You will be an adaptable and confident leader who can quickly build credibility with teams and make a positive impact wherever you work.
We are particularly interested in candidates who:
- Have experience within health and social care and leading or managing teams.
- Enjoy working across different services and adapting to new challenges.
- Are passionate about person-centred support, inclusion and achieving positive outcomes.
- Have a strong understanding of safeguarding and relevant legislation.
- Are excellent communicators with strong relationship-building skills.
- Are organised, proactive and able to manage competing priorities.
- Are comfortable using IT systems and learning new technologies.
- Are willing to travel regularly across all Milestones Trust services and participate in the management on-call rota when required.
- Hold a full, clean UK driving licence (advantageous but not essential).
Here at Milestones Trust, we recognise that without the hard work, commitment and passion of our staff, we wouldn’t be the charity we are today. That’s why we are committed to rewarding you with a competitive pay and benefits package:
- 34 days’ annual leave, including recognised public holidays
- Learning and development to support your career growth
- Nationally recognised qualifications, from entry‑level care to management
- Flexible working, with rotas provided in advance
- Occupational Sick Pay after two years, increasing with service
- Health Cash Plan after probation, offering at least £695 cashback for health treatments (dental, optical, therapies, maternity/paternity, prescriptions)
- Enhanced maternity and paternity pay
- Free enhanced DBS check
- Dayforce Wallet, giving you access to your earnings before payday
- Employee referral scheme with financial rewards
- Employee Assistance Programme from day one, offering confidential 24/7 support
- Company pension scheme to help grow your retirement savings
We pride ourselves with being able to offer staff opportunities to develop and progress their careers within the Trust.
Registered Charity
More than 1000
Milestones Trust supports adults with learning disabilities and mental health needs to live their best lives.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Us
The National Landscapes Association represents and supports the UK’s National Landscapes (Areas of Outstanding Natural Beauty) - places where we want nature and people to flourish together. These living, protected landscapes are vital to the UK’s nature recovery, climate resilience, sustainable farming and wellbeing.
We work collaboratively and inclusively to ensure these treasured places are protected, restored, and accessible to all. We are looking for a proficient and motivated individual to help drive it forward.
About the Role
The Development Officer will support the delivery of the Association’s income generation and partnership strategy, helping to diversify and grow funding streams across corporate partnerships, philanthropy, grants and strategic collaborations. The role exists to support the identification, development and stewardship of partnerships, with a particular focus on outreach to secure private finance and build long-term relationships with partners, investors and philanthropic funders alike. You will play a key role in supporting the full partnership lifecycle, from prospecting and engagement through to proposal development, account management and delivery.
This role is for an enthusiastic and proactive development professional, who is looking to grow their experience in partnerships, fundraising and income diversification within a purpose-led organisation.
Key Responsibilities
- Outreach and pipeline development: Support proactive outreach to corporate partners, funders and investors through research and identification to build a strong pipeline of opportunities that are successfully managed through a tailored engagement approach.
- New business and proposal development: Support the development of high-quality partnership proposals, drafting compelling narratives and supporting materials aligned to potential funder interests and organisational requirements.
- Partnership and stakeholder management: Support the management of existing partnerships, ensuring strong relationships are developed and maintained and that outputs are delivered as agreed, assisting in monitoring, comms and impact reporting.
- Events representation, networking and engagement: Attend and represent the Association at events, conferences and networking opportunities, helping to raise the profile of National Landscapes as an investment opportunity within the nature and environmental sector.
- Income diversification trend and insight monitoring: Support the exploration of new income streams and partnership models, including private finance and blended finance approaches, monitoring market trends, funding opportunities (both corporate and philanthropic) and competitor activity to inform strategy.
- Team support and collaboration:Work closely with the Head of Partnerships and Fundraising, the Development Team and wider Association Team to deliver programme priorities and contribute to a collaborative, supportive and high-performing team culture.
See the role description for more information, including the person specification.
Why Join Us?
At the National Landscapes Association, you’ll be part of a passionate and forward-thinking team making a meaningful impact. You’ll gain experience working dynamically alongside experts across the UK, and help shape the future of our most valued landscapes.
To apply, please attach a CV and a covering letter (maximum two pages) outlining how you meet the criteria in the person specification included in the role description.
Please note: interviews will be held via Teams on Wednesday 9th September 2026.
Registered Charity
11 - 20
Lead and champion activity, working with National Landscapes, to protect and restore the UK's most outstanding landscapes.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are looking for a Finance Manager to join the staff team at Godalming Minster, an active church across 4 locations in Godalming. It comprises 3 listed church buildings, a community centre and a worshipping community which runs activities to support groups and individuals locally, and focuses on making a positive impact.
This is a new role in the finance team, to support the growing remit of the Minster's facilities and initiatives. Working alongside staff and volunteers who lead youth and children's work, groups for older people, hearing aid clinics, pastoral care, a community cafe and a foodbank, we need a strong communicator who is highly organised - a great team player in a lively organisation.
The scope of the role includes routine financial oversight including aspects of management and statutory accounting, budgeting, VAT, Gift Aid, payroll and audit.
Please find the job ad and complete the application form on the Godalming Minster website.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a flexible, relationship-led role for someone who loves being out in the community, opening doors, inspiring supporters and turning local goodwill into long-term income to support seriously ill children and their families.
We are looking for an ambitious, energetic and relationship-focused Regional Community Fundraiser to join our fundraising team and grow sustainable support across Sussex. Working from home and spending significant time within your region, you will act as the face of the charity locally, engaging individuals, community groups, schools, local businesses and volunteers.
Registered Charity
21 - 50
We support families across SW London, Surrey and Sussex whose children are facing cancer or a life-challenging condition.
The client requests no contact from agencies or media sales.
Thank you!
This is a fantastic opportunity for an experienced and highly organised National Conference Project Manager to lead the planning and delivery of our major national conference bringing together professionals, families and organisations from across the children's palliative care sector.
Together for Short Lives is the leading UK-wide charity for children living with serious illness, their families and the services that provide them with palliative care.
Every child deserves many moments of happiness together with their loved ones. But it's hard for them to thrive when services don't fully meet their needs, leaving parents and siblings feeling isolated and alone.
That’s why we’re here. To make sure that every family can thrive as they navigate their child's life, death, bereavement and beyond.
Together we support families to live their lives, through the ups and downs, offering practical, emotional and financial help.
Together we unite our sector by prioritising and sharing crucial research, leading guidance and standards, connecting professionals and raising vital funds for children’s hospice and palliative care services.
Together we campaign to make sure that children with serious illness and their families get the care and support they need, when and where they need it.
Supporting, uniting, campaigning, together.
We are Together for Short Lives.
About the role
Working across multiple teams, you will manage all aspects of the event from programme development, speaker and delegate management, and ticketing systems through to sponsorship support, on-site delivery and post-event evaluation. This is an exciting opportunity to play a key role in delivering a flagship event that will strengthen learning, collaboration and influence across the sector.
Incremental hours increase over 9 month fixed term are planned as:
3 days/week (months 1-3) → 4 days/week (months 4-6) → 5 days/week (months 7-9)
About you
We are looking for someone who can demonstrate:
- Significant experience delivering conferences or large-scale events from planning through to evaluation.
- Excellent project management skills, including budget, timeline and risk management.
- Strong stakeholder engagement skills and the ability to manage multiple priorities and relationships.
- Confidence using event, registration and digital management systems.
- A proactive, organised and solution-focused approach, with the ability to work independently and collaboratively in a fast-paced environment.
Please follow the link to our website to find out more and apply.
Registered Charity
21 - 50
Together for Short Lives is the leading UK-wide charity for children living with serious illness, their families and the people who support them.
The client requests no contact from agencies or media sales.
Thank you!
We are looking for a Supporter Engagement Manager to drive growth in the Individual Giving programme through a mix of acquisition and retention campaigns.
This is a hybrid role with 3 days a week in the North London office. The team can consider 4 or 5 days a week.
The Charity
A warm and collaborative hospice, with an incredible office in a beautiful nature reserve. The team are on site with patients and community they support and it is a warm, collaborative space. The team of 40 raise c£4.7m.
The Role:
With support from the Head of Supporter Engagement and the SE Officer, you would develop and deliver the annual Individual Giving programme including acquisition and retention activities.
With support, produce annual Individual Giving budgets and monitor performance against agreed targets on a rolling basis.
Manage the Door-to-Door Supporter recruitment campaign and the external F2F agency relationship.
Take responsibility for growing the Lotteries programme through a rolling programme of promotions to existing and potential Supporters.
Lead on digital campaigns to recruit and retain new supporters.
Line manage the Supporter Engagement Officer, who oversees primarily challenge events activities.
The Candidate:
Demonstrable experience of successfully managing Individual Giving and Supporter stewardship programmes and budgets.
Demonstrable experience of developing and delivering digital campaigns, supporter segmentation strategies and working with a CRM.
*Please note applications are being reviewed on a rolling basis.*
The hospice offer fantastic benefits including:
12 weeks full pay, followed by 14 weeks half pay. Paternity leave: 3 weeks full pay (statutory qualifying & length of service applies). Additionally, they offer five paid leave for miscarriage and two days for a partner.
Salary sacrifice scheme offering the opportunity to purchase a bike and accessories, with tax free payments spread over a period of time.
Employees with caring responsibilities entitled to two days paid carers leave, to support a dependant.
Flexible working opportunities are available to staff dependent on the Charity's needs.
Free local parking, and discounted lunches.
Each employee receives suitable training and development opportunities.
Life Assurance (Death in Service), equal to annual salary.
Blue Light card offering discounts at various popular brands and stores.
Up to 6% matched pension
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Thank you!
You’ll be responsible for developing and delivering our portfolio of mass participation and challenge events, ensuring excellent supporter experiences and sustainable income growth.
The role will lead on recruiting and supporting event participants across a mixed portfolio (including guaranteed places, third-party event and challenge providers, international challenge events and CCLG-owned events such as our Big Hike. You’ll also take a pro-active role in growing CCLG’s own events programme, identifying, testing and helping to scale new opportunities, while maintaining strong reporting, compliance and supporter care.
Events fundraising is a key area of growth for CCLG, and we’re looking for a passionate, focused and driven individual to support the team to make our ambitious growth plans a reality.
We’re looking for a confident communicator, with strong organisation skills, who’ll use their own initiative and ability to manage a varied workload. You’ll be self-driven, motivated by achieving targets and delivering the best possible supporter experience. The role involves project management and innovation, and you’ll be responsible for confidently driving projects forward, whilst confidently managing a range of internal and external stakeholders.
This role is offered on a hybrid basis, with an expectation of two days per week in our Leicester office.
Please note: previous applicants need not re-apply.
About CCLG: The Children & Young People's Cancer Association
CCLG is a charity dedicated to creating a brighter future for children and young people with cancer. Powered by expertise, we unite the children and young people’s cancer community, driving collective action and progress.
Research is the key to better treatments, improved care, and potential cures. We fund and lead world-class research, fuelling groundbreaking work led by brilliant minds. Collaboration is at the heart of our approach—bringing together the right people and organisations to drive progress and deliver real impact.
We provide trusted information and guidance for children and young people with cancer, their families, and everyone supporting them. Our expertise helps them navigate the challenges of cancer and its impact, offering reassurance and clarity when it’s needed most.
Through our professional membership, we bring together the brightest minds in children and young people’s cancer, creating a national network that drives progress. Together, we shape better treatment and care - developing guidelines, sharing knowledge, offering expert advice, leading pioneering research, and creating essential resources and education for professionals. Our collective expertise sets the standard, advocating for excellence at every level—local, national, and global.
Our work is only possible thanks to the generosity of fundraisers, donors, and supporters who share our mission. Every pound raised helps fund our research, provide trusted information for families, and brings together experts to improve treatment, care and outcomes.
The fundraising team at CCLG drives our mission forward by ensuring we have the financial resources to carry out our work, playing a vital role in ensuring we delivery on our strategy and commitments, and ultimately improving outcomes for children and young people with cancer.
Equality, Diversity & Inclusion
CCLG is committed to building a diverse and inclusive workforce that represents the communities we serve. We warmly welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process.
Benefits of Working at CCLG
- 24 days annual leave plus bank holidays, with 6 additional closure days per year (usually 2 at Easter, 4 at Christmas) (pro-rata for part-time staff)
- Enhanced maternity pay
- Enhanced sick pay
- Life insurance and employee assistance scheme
- Defined contribution pension scheme: 8% employer contribution / 5% employee contribution
- Hybrid working model
- Supportive and collaborative team culture
Application instructions
For your application, please upload a CV (which should include details of two referees, including your current/most recent employer - we will not contact references without your consent or prior to a provisional offer being made) along with a covering letter. Your covering letter should be bespoke to this job application, demonstrating how your experience makes you suitable for the role and showing how you meet the person specification.
We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value AI adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to tell us about your skills and experiences in your own voice.
Registered Charity
21 - 50
We are CCLG, a charity dedicated to creating a brighter future for children and young people with cancer
The client requests no contact from agencies or media sales.
Thank you!
Location: Remote (Based in England, Scotland & Wales with some travel required).
Salary: £35,000 - £40,000 pro rata (£21,000 - £24,000 3 days or £28,000 - £32,000 4 days)
Hours of work: Full time OR part-time 3 or 4 days a week (21 or 28 hours)
Contract type: Permanent
Why work for Kids Matter?
- Generous annual leave – 25 days (plus bank holidays) per year pro rata, with time off between Christmas and New Year's additional to this allowance.
- Remote working contribution – receive £26/month pro rata towards the costs of working from home and/or using a co-working space.
- Access to coaching sessions, training opportunities and our Employee Assistance Programme (a confidential support service for staff).
- Flexible working across weekdays to suit your schedule.
About us
Kids Matter is one of the UK’s fastest growing children’s charities.
Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.
Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.
We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.
About the role
The Grant Manager role involves:
- Writing clear and compelling grant applications that communicate Kids Matter’s vision and impact
- Building and nurturing strong, professional relationships with grant funders through regular updates, meetings, and invitations to engage with our work.
- Working with the Head of Fundraising & Communications to forecast income and contribute to long term fundraising planning
- Working closely with programme, finance, and research and impact teams to gather accurate data, budgets, and stories
About you
Are you experienced in Grant Writing? Do you have strong relational skills? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision of seeing every child in need raised in a strong family?
Then we would love to hear from you!
How to apply
You can apply for the Grant Manager position by clicking ‘Apply via Website’ and completing a copy of our online application form.
The deadline for applications is 24th August 2026. All successful and unsuccessful applicants will be notified by email.
We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.
If you would like any application/interview support or you need any reasonable adjustments throughout the application process, or if you would like an informal phone call to ask questions or discuss the role, please contact Katie Washington (HR & Systems Manager).
Please see the job pack for more details on the role and application process.
Registered Charity
21 - 50
We exist to reduce the impact of poverty on children in need across the UK.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Sheldrick Wildlife Trust
For over 50 years, the Sheldrick Wildlife Trust has been at the forefront of wildlife conservation in Kenya. Founded on the extraordinary work of Dame Daphne Sheldrick, we are best known for our orphaned elephant rescue and rehabilitation programme – the most successful of its kind in the world. Our work has grown to encompass anti-poaching, habitat protection, community conservation and long-term field programmes across East Africa.
We have a global community of passionate supporters, a powerful brand, and a cause that genuinely moves people. Our UK charity facilitates the global elephant adoption programme, leads on UK fundraising, and connects supporters everywhere with the animals and landscapes they love.
The Opportunity
This is a new and significant appointment for SWT UK. We are looking for a Director of Development to develop and lead our UK fundraising strategy – taking ownership of income generation across all streams, donor communications and supporter stewardship, and managing a team of three talented fundraising professionals.
Our individual supporter base is large globally – growing in UK – loyal and deeply engaged: many give through our elephant adoption programme, which connects them directly with named animals in our care. We are now ready to build on this engaged supporter base and develop it into a structured individual giving programme – with mid-level giving pathways, major donor cultivation, systematic stewardship and deeper philanthropic relationships. That is the central challenge and opportunity of this role.
We also have active corporate and trust relationships, a legacy programme in development, and real potential to grow income from European and international funders. The Director of Development will take ownership of all of this – hands on and strategic in equal measure.
What You Will Do
- Develop and implement a new UK fundraising strategy, establishing clear priorities, income targets and programmes that will drive growth through to 2030 and beyond
- Develop and implement a UK individual giving programme – building on our adoption base to create structured giving journeys, mid-level and major donor cultivation, and meaningful stewardship
- Manage the UK fundraising budget, set and monitor income targets across all streams, and report regularly to the Executive Director on performance and ROI
- Take day-to-day ownership of corporate and trust relationships, writing reports, proposals and partner communications
- Build a major donor programme from the ground up, identifying and cultivating high-value individual prospects
- Develop legacy marketing activity, working alongside our existing legacy administrator and Freewill partnership
- Manage and inspire a team of three: Communications and Fundraising Manager, Retail Manager and Supporter Care Officer, and Fundraising Support Officer
- Oversee the donor database (Donorfy), ensuring data quality and insight-driven decision making
- Explore opportunities to grow income from European and international donors
- Contribute to the global income picture, including through improved donor stewardship and deeper supporter engagement
- Support the growth of SWT's profile and visibility in the UK through press opportunities, social media, and other channels.
About You
We are looking for a fundraiser who loves the craft – someone who is energised by building relationships, writing a compelling proposal, developing a giving programme from scratch, and ensuring every supporter feels genuinely valued. This is a hands-on role as much as a leadership one, and the right person will be comfortable doing both.
- Proven track record in fundraising, with demonstrable success securing income from individuals, trusts or corporates – including five-figure gifts and above
- Experience developing individual giving programmes, including mid-level or major donor cultivation
- A hands-on practitioner – comfortable writing proposals, reports and donor communications yourself
- Experience managing a small fundraising team with warmth, clarity and accountability
- Strong relationship management and stewardship skills
- Experience working with a donor CRM and using data to inform fundraising decisions
- Comfortable in a building role – excited by developing programmes that don't yet exist
- Experience managing fundraising budgets and producing income forecasts and performance reports.
- Genuine passion for wildlife conservation – this role is for someone who cares about the cause
- Committed to in-person working – we believe day-to-day presence and collaboration produces better outcomes for our donors and our team, and ask for a minimum of three days per week at our Billingshurst office
Why Join Us
- A mission that genuinely matters – 50 years of life-changing conservation work and a cause that moves people around the world
- A large, loyal and warm supporter base with significant untapped potential
- Real scope to build something – this is a new role with genuine influence from day one
- A small, close-knit team with shared purpose and a genuine commitment to each other's wellbeing
- Direct line to the Executive Director and member of senior leadership team
- 25 days annual leave plus bank holidays (33 days total)
- Salary exchange pension with 5% employer contribution
- Salary of £55,000 – £60,000 depending on experience
How to Apply
Please submit your CV and a covering letter of no more than two pages – telling us why you are interested in this role and how your experience meets the person specification – by 16th August 2026.
We will be reviewing applications on a rolling basis and may appoint before the closing date, so early application is encouraged.
All applicants must have the right to work in the United Kingdom. We are unable to sponsor visa applications for this role.
Applications must include a covering letter of no more than two pages explaining why you are interested in this role and how your experience meets the person specification. Applications submitted without a covering letter will not be considered.
Registered Charity
1 - 5
To protect and preserve wildlife and habitats in Kenya
The client requests no contact from agencies or media sales.
Thank you!
As Supporter Care Coordinator, you’ll be the first point of contact for people engaging with our three charities: Guy’s & St Thomas’ Charity, Evelina London Children’s Charity, and Guy’s Cancer Charity. You’ll play a key role in delivering excellent service, managing a wide range of enquiries from supporters—whether they’re donating, fundraising, or simply seeking information.
The role requires you to become highly knowledgeable about activities across our three charities, engaging with internal teams and maintaining a positive, helpful presence in all interactions.
You’ll handle supporter enquiries across various communication channels, ensuring timely responses within our service level agreements. From processing donations and managing complaints to maintaining accurate records in the fundraising database (Raiser’s Edge), you’ll help ensure a smooth, efficient experience for every supporter. You’ll also be helping to manage relationships with external suppliers, making sure they deliver on our high standards of supporter care.
This is an ideal opportunity for someone who enjoys solving problems, values attention to detail, and thrives on building relationships. We’re looking for someone who is up for getting involved with all areas of fundraising with the drive to make things run just that bit smoother. Whether it’s improving how we manage enquiries about our events or making sure donors get a special thank you. This role needs someone who is proactive about providing the best experience for our supporters and can build great relationships with the team to do so.
The Team
The role is within the Individual Giving, Legacies & Supporter Care team. The team is led by a Head of
Individual Giving who manages these vital areas of public fundraising. This role will be managed by the Supporter Care Manager.
Key Relationships
Internal: All fundraising teams, Funding Team, Gift Processing, Fundraising Database, Legal and Compliance, Digital, Marketing and Communications.
External: Fundraisers and donors (the public), Guy’s and St Thomas’ Hospital trust staff, Agencies operating face to face fundraising, fulfilment agencies, events operations agencies
Key Responsibilities
Supporter Enquiries & Communication
- Act as the first point of contact for supporters via email, telephone, voicemail and post, delivering warm, professional and responsive customer service across all our charity brands.
- Triage and respond to a wide variety of enquiries – from donations and event registrations to complaints and requests – within a 48-hour timeframe, in line with our service level agreements.
- Engage with supporters with empathy and kindness, helping to build long-term relationship and positive experiences.
- Handle sensitive requests such as cancelling or amending regular gifts, updating contact preferences, and allocating donations to specific funds.
- Manage and escalate complaints appropriately, ensuring they are logged accurately in Raiser’s Edge and resolved in line with our policies and timelines.
- Liaise with third-party agencies, particularly face-to-face and door-to-door fundraising partners, to ensure prompt resolution of supporter issues and flag delays or concerns to relevant internal teams.
Donation Processing & Database Management
- Process donations received over the phone, ensuring secure handling and accurate entry into the database.
- Update and maintain supporter records in Raiser’s Edge CRM, recording all communications and actions taken.
- Work closely with the Gift Processing team to ensure timely thanking of donors and that all relevant correspondence is correctly documented.
- Respond to specific donation-related requests, such as Gift Aid updates, tribute gifts, or restricted fund allocations, with care and accuracy
Process Management & Operational Support
- Manage and improve core Supporter Care processes, ensuring team documentation, templates, and workflows are regularly reviewed and kept up to date.
- Use mapping tools like Mural and Visio to visually present processes.
- Lead on the upkeep of supporter communication tools, including templated responses, acknowledgement letters, and postal receipts.
- Maintain operational systems such as the franking machine and oversee supplies of stationery, packaging, and materials used across the team.
- Handle briefing documents from fundraising and funding teams, ensuring necessary updates to processes and supporter care materials are implemented.
Insights, Reporting & Continuous Improvement
- Collect both quantitative (e.g. response times, enquiry volumes) and qualitative (e.g. supporter feedback) data to measure Supporter Care performance and help to identify areas for improvement.
- Contribute to quarterly reporting exercises, including complaint analysis and supporter experience metrics.
- Share supporter stories, feedback and ideas with the wider fundraising and supporter experience teams to help shape more meaningful engagement.
Collaboration & Cross-Team Working
- Build strong, effective relationships with internal teams including Gift Processing, Data, Public Fundraising and Funding & Impact to align supporter care practices and ensure a seamless supporter journey.
- Support teams across the organisation by offering advice, collecting requirements for process improvement, and helping them meet supporter response timeframes.
- Provide stewardship support to teams as required, such as posting in Facebook groups, doing thanking calls, writing thank you cards or helping with other new campaigns/appeals.
- Develop and maintain relationships with key external suppliers to ensure supporter care standards are upheld across all third-party touchpoints.
Charity Representation & Team Culture
- Contribute actively and preparedly to team meetings, share insights, support colleagues with ad hoc tasks and cover when needed.
- Participate in our monthly and weekly team meetings, showing a collaborative and enterprising spirit in discussions and looking for opportunities to explore new areas of our work.
- Take ownership of your professional development with support from your manager, and uphold the charity’s values of diversity, equity and inclusion in all aspects of your work.
- Stay up to date with the work of the charity and the hospital Trust, demonstrating genuine interest and commitment.
- Represent the charity in-person at supporter engagement activities, stalls and events held on hospital sites.
- Support major fundraising events such as the London Marathon and the annual Abseil, often outside regular working hours, by engaging with participants and enhancing their supporter experience.
Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role
Skills, Knowledge and Expertise
Skills, Abilities, and Attributes
- Strong organisational skills, with experience managing a busy workload in a fast-paced environment and effectively balancing multiple priorities throughout the day.
- Excellent communication skills, both verbal and written, with confidence engaging a wide range of people on the phone, in writing and in person.
- Ability to triage and prioritise a wide variety of enquiries within SLA timeframes (48 hours)
- Excellent Customer service skills with a warm, professional, and responsive manner and an ability to engage with supporters with empathy and kindness, building long-term relationships
- Sensitivity and discretion when handling delicate requests
- Complaint handling and de-escalation skills
- Strong relationship-building skills, both internally (cross-team) and externally (with agencies/suppliers)
- Accuracy and attention to detail
- A positive, inquisitive, proactive and solutions-focused mindset, with a willingness to share learning and contribute to a culture of continuous improvement.
- Collaborative and adaptable, with a passion for solving problems and working across teams to support shared goals.
- Willingness to support new initiatives and take on new challenges, including occasional out-of-hours support at key events.
- Commitment to diversity, equity, and inclusion
- Self-motivation and ownership of professional development
Knowledge, Experience, and Qualifications
- Experience in a customer service role within a busy team environment
- Experience managing high volumes of calls and emails
- Understanding of complaints handling procedures and service level agreements
- Experience using a CRM database, ideally Raiser’s Edge or Salesforce
- Experience managing administrative or financial processes securely and accurately
- Experience working with or managing relationships with third-party agencies
- Strong IT proficiency, particularly in Microsoft Office (Excel, Word, PowerPoint) and a willingness to adapt to new digital systems and tools
- • Experience working cross-functionally with teams
- Experience contributing to reporting and performance metrics
Benefits
- Contributory Pension
- Annual personal development budget
- Annual health and wellbeing personal allowance
- Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
- Health and wellbeing programme that offers optional free yearly health check-ups.
- Support for healthy eating via fruit bowls and onsite lunch facilities.
- Agile working, flexible hours, and supportive IT kit.
- Shower facilities and bike lock area.
- Generous annual leave (27 days + bank holidays)
- Subsidies for glasses
- Employee Assistance Programme
The client requests no contact from agencies or media sales.