437 Supporter insight manager jobs
If you’re passionate about safer communities and want a role where your work has a direct and lasting impact, this could be the perfect opportunity. As Crimestoppers’ Regional Manager for our Eastern Region (Kent, Essex, Norfolk & Suffolk), you’ll play a pivotal part in helping protect the public, empowering local people, and supporting the agencies working to prevent and solve crime.
We’re looking for an enthusiastic and motivated Regional Manager to represent Crimestoppers across the area. You’ll work closely with law enforcement and community partners to design and deliver meaningful crime‑prevention campaigns, while also coordinating cross‑border and national initiatives with organisations such as ROCUs and the NCA. You’ll empower local volunteer committees to thrive, act as a spokespeople for Crimestoppers in local and regional media, and drive funding opportunities that help expand our impact.
This role variety, and the chance to genuinely make a difference. We’re seeking someone with strong project and budget management skills, confidence under pressure, and the ability to build strategic relationships. Experience in or significant knowledge of the voluntary sector, media campaigning, or policing practice would be an advantage. If you’re committed to community safety and excited by the challenge of influencing real change, we’d love to hear from you.
Please read the full job pack before before submitting your CV and a covering letter.
FTC until March 2029 | Full time | Home based - travel required | £39,993 + £8,400 car allowance | DBS required
The client requests no contact from agencies or media sales.
Global Senior Prospect Research Manager
Roletype:Full time; Permanent
Location:Godalming, UK (hybrid working pattern 2x days per week in the office). The office is located close to Godalming station, with direct trains from/to London Waterloo in approximately 45 minutes.
Salary:£47,000 - £50,000per annum (depending upon skills and experience)
Abouttherole
As our Global Senior Prospect Research Manager, you’ll play a key role in helping Compassion in World Farming to end factory farming by strengthening our global prospect research function.
This is an established and important role within our Global Philanthropy Team, central to building and sustaining a strong, high-quality prospect pipeline to support our fundraising growth ambitions. As part of this role, you’ll help shape and deliver prospect strategy, insight and KPIs aligned to our fundraising priorities and long-term organisational growth plans.
As our Global Senior Prospect Research Manager, you’ll be responsible for (but not limited to):
- Prospect Research -Leading and strengthening the global prospect research function,ensuring it effectively supports ethical fundraising growth across key markets.
- High Potential Prospects-Identifying,researchingand prioritising high-potential prospects from Salesforce and other sources, working closely with colleagues in CRM & Insights.
- Profile Creation-Producing clear, high-quality prospect research profiles to support donor cultivation, relationshipdevelopmentand strategic decision-making.
- Ethical Screening -Leading on due diligence and ethical screening, ensuringa consistent and rigorous approach across donors and markets.
- Data and Reporting-Using data, insight and reportingto analyse our prospect pool,identifynew donor opportunities and supportaccurate, compliant donor records.
About you
To succeed in this role, you’ll need to bring strong prospect research experience, from an international fundraising team or comparable environment, alongside a good understanding of global philanthropy trends, donor behaviour and ethical fundraising practice.
You’ll have to be confident in turning research into clear, useful insight for fundraisers, with the ability to build strong working relationships across teams and communicate findings in a way that supports action. You’ll also have excellent attention to detail and the ability to self-manage a varied workload in a busy, values-led environment.
Skills and experience you’ll need to bring as our Global Senior Prospect Research Manager:
- Prospect research experience within an international fundraising team or comparable environment.
- Experience building and managing a prospect pipeline that supports income growth.
- Experience using a wide variety of resources to produce high-quality intelligence for fundraisers.
- Experience of due diligence and applying ethical fundraising policies.
- Strong understanding of prospect research systems and processes, with experience using CRM systems, ideally Salesforce.
If you don’t meet every requirement but believe you could thrive in this role, we encourage you to apply.
Why join us
This is a brilliant opportunity to shape a vital global research function and help drive the fundraising growth needed to create lasting change for farmed animals.
We offer a supportive, flexible workplace with a strong focus on wellbeing and development, including:
- 25 days annual leave + bank holidays
- Health Cash Back Plan and 24/7 GP access
- Employee Assistance Programme and MHFA support
- Premium Calm App subscription
- Electric car schemeavailable
- Defined contribution pension scheme
- Enhanced discretionary sick pay
- Hybrid working model (role and location dependent)
- Free onsite parking and office next to mainline station
- Cycle Benefit scheme and other savings options
- Ongoing learning and development opportunities
How to apply and key dates
Ifyou’reready to make a global impact,we’dlove to hear from you. PleasesubmityourCV and a cover letteroutlining how you meet the Person Specification. To support a fair and unbiased recruitment process, we kindly ask that you do not include a photo in your CV.
Please note that we may begin interviews on a rolling basis, so early applications are encouraged.
Closing date: 29 September 2026
1stStage (Teams) Interview
2ndStage (Face to Face at HQ) Interview, with task
“Join us in building a more compassionate future for animals, people, and the planet.”
About Compassion
Compassion in World Farming Internationalis a leading global organisation working to end factory farming. Founded in 1967 by British farmer Peter Roberts,we’vespent over 50 years driving change, successfully campaigning to ban cruel practices such as barren battery cages, veal crates, and sow stalls across the UK and Europe.
Our work combines advocacy, campaigning, and collaboration with policymakers and businesses to promote animal welfare and sustainable food systems. We envision a future where animals are treated with compassion, and farming supports both people and the planet. To learn more about our mission, culture, and opportunities, please explore ourCandidate Pack, andCareers Page.
Tocomply withlegal requirements in the UK and internationally, all applicants must be able todemonstratetheir right to work in the country where the role is based. Compassion in World Farming is absolutely committed toproviding equal opportunities for everyoneregardless of their background.Wevalue diversity and live experienceand acknowledge the underrepresentation of people from certain backgrounds, both within our organisation and across the sector.We welcome applications from underrepresented groups, whether these be of ethnicity, gender, identity, religion, physical ability, sexual orientation or other.
Compassion in World Farming International is a leading global organisation working to end factory farming.



The client requests no contact from agencies or media sales.
The Sutton Trust is the UK’s leading social mobility charity. Our programmes empower young people to access life-changing opportunities, and our research influences national change to deliver a fairer future.
Over the next year the Trust will celebrate its 30th anniversary and as part of its strategy, we have ambitious plans to grow our access to the workplace programmes in new and innovative ways. We are looking for a dynamic and enthusiastic Employability Programmes Manager to join our team through this exciting period.
The Trust’s Employability programmes support talented young people from lower income backgrounds to successfully access highly competitive universities, degree apprenticeships and professional careers. Delivered in partnership with the UK’s top universities and major employers the programmes support over 1,000 students each year from across the UK.
The successful candidate will lead on the development of a brand-new Tech and Digital Pathways to the Professions programme due to launch in Sep 2027 working with colleagues across the organisation. They will also manage and deliver, a range of other cohort-based employability programmes delivered both online and in-person. They will join a small and passionate team, led by the Head of Employability Programmes, and will play an important role in contributing to the on-going success of our programme work and industry engagement strategy.
Main duties
This role is responsible for leading on the design, planning and delivery of the new Tech and Digital programme (pre 18), alongside planning delivery for the existing employability programmes including our current Careers Plus (post-18) programmes in the tech & digital sector.
Programmes design and delivery
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Design a suite of interventions and activities for the new Pathways to Tech & Digital programme for launch in September 2027 leveraging our existing Sutton Trust theory of change, previous evaluations and models adapted from existing programmes. The role will work closely with the Senior Employability Manager and other colleagues across the team responsible for employer engagement, evaluation and marketing to ensure successful launch.
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Deliver existing employability programmes including our current Careers Plus (post-18) programme to launch the next cohort in April 2027, liaising with the Alumni team to ensure alignment with overall alumni engagement.
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Plan, project manage and deliver a range of online and in person activities within those employability programmes including launch events, career insight activities, academic taster sessions, skills workshops, group projects, networking, information and advice sessions etc. Some activities will also be in-person at employer partners.
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Liaise with colleagues in the Employer Engagement team to plan and delivery work experience placements, insight days and employer volunteering across programmes.
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Design engagement and comms plans for programmes to ensure strong student engagement and retention
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Work with colleagues to build and manage relationships with industry partners from across a range of sectors, who fund and support delivery across the programmes
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Managepartnerships with external delivery organisations (including universities and 3rdsector facilitators) to ensure the sessions and content of the programmes meet its intended aims
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Ensure all events and activities are risk assessed and delivered in line with both health and safety and safeguarding policies and best practice
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Liaise with colleagues in the evaluation team to manage the monitoring, evaluation, accountability and learning across programmes supporting strong response rates, stakeholder reporting and adapting programme design and delivery based on feedback.
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Lead programme transition and change, balancing the delivery of existing programmes with the development and implementation of new initiatives
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Manage programme budgets and reporting process
Team responsibilities
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Line manage a Programme Assistant who supports across programmes
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Working with the Development team, manage the evaluation and reporting of programme activities including reporting/presenting to funders
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Other duties as necessary from time to time
Organisational responsibilities:
GDPR
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Being conscious of how the GDPR relate to your area of work
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Monitoring and raising issues or potential issues as they arise
Safeguarding
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Being aware of and actively working to include safeguarding within all aspects of work
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Raising issues or potential issues as they arise
Fundraising
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Acting as a representative and ambassador of the Sutton Trust when interacting with external contacts and particularly (prospective) donors
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Engage with fundraising and/or donor-related activities if required (e.g., contributing to funding proposals, reports or donor meetings)
Health & Safety and Office
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Familiarising yourself with the Trust’s Employee Safety Handbook, and your individual H&S duties and responsibilities.
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Reporting any H&S concerns or issues as they arise, either at home or in the office, as appropriate.
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Being aware of trigger points and informing the Ops team as needed e.g. when moving address or adjusting home workstation setup.
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Ensuring line reports are completing all H&S training.
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Regularly checking in with line reports on any H&S concerns, particularly when lone working/working from home.
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Acting as the Trust’s first point of contact, by providing a responsive and efficient service for general external and internal telephone and email enquiries
HR
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Line managing, motivating and proactively supporting Programmes Assistant: Employability in their professional development
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Following the Trust’s HR policies relating to line management and engaging with relevant processes as necessary
Person Specification
We welcome applications from individuals who have experience in:
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Managing projects/programmes, including event design, planning, administration and delivery
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Developing and launching new programmes or initiatives, using evidence, insight and innovation to deliver high quality programming
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Experience of leading programme change and transition
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Leading young person-facing events and activities, including awareness of best practice in supporting student needs, ideally with experience of digital delivery
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Facilitation of sessions with young people in person or online
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Building and Managing relationships with both contracted and voluntary delivery partners as well as diverse stakeholder groups including corporate or funder relationships;
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Using data to design and deliver programmes
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Monitoring and evaluation, reporting, and administration
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Budget management
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Working within or an understanding of the not for profit sector
We are also looking for an individual who:
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Is sympathetic to the aims of the Trust and its mission to address educational disadvantage
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Demonstrates a high degree of initiative and leadership when delivering projects and events
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Has strong organisational skills including the ability to multi-task and prioritise
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Excellent verbal and written communication and strong analytical skills
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Has first-class interpersonal skills - a natural ambassador able to represent the Sutton Trust in a range of settings
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Is eligible to work in the UK
Terms of Appointment
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Contract: Full-time, Permanent
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Salary: 43,000 - 44,000 per annum
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Working location: Minimum of two office days per week. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.
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Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP.
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Hours: The standard working hours are 9am to 5pm, Monday to Friday. This role is likely to also be required to attend events / meetings outside of normal working hours during weekday evenings and occasionally at weekends, in line with organisational policies.
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A DBS check may be required
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Please note that we are unfortunately not a licensed visa sponsor
Interviews
Applications should reach us by Tuesday 29th September, with first round interviews held over Zoom on Wednesday 7th October, and second round interviews held at our London offices on Thursday 15th October.
Safeguarding statement
The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.
Contextual recruitment
The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.
We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.
We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.
The client requests no contact from agencies or media sales.
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to our 5 country offices worldwide, we also work with multiple partner offices focusing on sustainable development programmes and providing humanitarian relief during times of crisis.
Summary of the role:
The Governance & Performance Manager ensures effective organisational governance, performance oversight, and alignment between strategy and delivery.
The postholder is responsible for leading the coordination of governance processes, Board and Committee cycles, organisational performance frameworks, strategic project management and executive reporting. The role ensures that organisational priorities are translated into clear plans, supported by strong metrics and KPIs, tracked effectively, and reported with accuracy, insight, and consistency.
Working closely with the CEO and Leadership Team, the role strengthens accountability, and enables data-driven decision-making through high-quality performance reporting and analysis.
A key focus of the role is to develop and embed an integrated business planning and performance management framework, ensuring alignment between departmental KPIs, strategic objectives, and organisational outcomes.
The Governance and Performance Manager owns design, judgement, quality assurance and insight, whereas the Governance and Performance Officer owns coordination, tracking, records, follow-up and administrative support.
About the Role:
- Lead the planning and coordination of Board and Committee cycles, including forward planning, agendas, papers, and meeting schedules.
- Ensure Board and Committee papers are high-quality, timely, and aligned with governance standards.
- Oversee Board and Committee minute-taking, action tracking, and follow-up to ensure effective implementation of decisions.
- Develop high-quality, insight-driven performance reports for the CEO, Leadership Team and Board.
- Provide analysis, trends, and actionable recommendations to support leadership decision-making.
- Lead the planning, coordination and development of the organisation’s annual report, ensuring alignment with strategic priorities, performance data and organisational achievements as well as the timelines of external auditors, trustees and statutory requirements.
About You:
You must currently hold the right to work in the UK. Muslim Aid is not offering sponsorship for this role.
This role operates on a hybrid working basis, with a requirement to work from the office for two/three days per week, and additional days where required to meet organisational needs.
To be successful in this role, you will need:
- Degree or equivalent experience in business, management, public administration, or related field.
- Significant experience in supporting Trustees and Leadership in organisational governance.
- Significant experience in performance management and organisational reporting.
- Experience coordinating complex organisational initiatives or projects.
- Ability to summarise complex information and present clear, actionable recommendations
- Ability to manage competing priorities and work under pressure.
Why you should apply:
Join Muslim Aid as our Governance & Performance Manager and play a key role in strengthening governance, driving organisational performance, and supporting strategic decision-making. Working closely with the CEO and Leadership Team, you'll help translate strategy into measurable outcomes, lead governance and performance reporting, and embed effective planning frameworks across the organisation. We’d love to hear from you if you're passionate about governance, performance improvement, and making a meaningful impact through strong organisational leadership.
Benefits you will enjoy working for us:
- 25 days’ annual leave + 4 Privilege days
- Hybrid working - 2/3 days per week in the office
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
- Pension Scheme
How to apply:
To apply please submit your cover letter (no more than 1 page) and CV.
Pre-employment Checks:
Due to the nature of our work with children and vulnerable communities, Muslim Aid operates rigorous safeguarding and Protection from Sexual Exploitation and Abuse (PSEA) procedures in our recruitment process. We are committed to the prevention of sexual abuse and exploitation and adopt a zero-tolerance approach to SEA. As a result, any employment with Muslim Aid is subject to the following checks prior to your start date:
- Satisfactory professional references, including safeguarding-specific enquiries.
- A Basic Disclosure and Barring Service (DBS) check and/or an International Criminal Record Check where applicable.
- A review of right-to-work documentation for the country in which the role is based.
We will do everything possible to ensure that only those who are suitable to work with children and vulnerable people are recruited to work for us.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, or age.
Only shortlisted candidates will be contacted. Applications will be accepted until the closing date. However, Muslim Aid reserves the right to initiate interviews and the selection process on a rolling basis with the aim of identifying an appropriate candidate as quickly as possible.
We are looking for a fixed-term (12 months)Fundraising Data and Insight Leadto help National Deaf Children's Society to maximise and diversify our income streams. You will work closely with fundraising colleagues to produce robust reports, help design and deliver exciting customer-focussed initiatives, and get the most value for our customers.
What you'll do
- Create and maintain regular fundraising reporting
- Design and answer complex fundraising questions using data science methodologies
- Lead analytics work to understand our audiences, supports, and potential new customers
- Use AI to increase the efficiency and effectiveness of data reporting and analytics
- Work closely with key staff members including the Chief Income & Marketing Officer, and the Platform Lead for Money Matters (Fundraising)
- Proven experience in data science or data analytics
- An excellent grasp of fundraising within the third sector, and experience of supporter analysis and insights
- Experience leading work on complex financial or fundraising-related datasets
- Ability to use SQL and Python
- Confident and comfortable to translate complex information into useable and useful insights, and options for decision-making
- Strong digital skills and a sound understanding of agile values & principles.
- A criminal record check / DBS disclosure (if offered the position).
What you'll get
- Home-based working with flexible hours.
- 25 days holiday - plus an additional 3 days at Christmas (& bank holidays).
- Pension (5.5% employer contribution).
- Healthcare Cashplan.
- Annual performance-based salary increase.
- Employee Assistance & Wellbeing Programmes.
What we do
The National Deaf Children's Society are the leading charity for deaf children. We give expert support on childhood deafness, raise awareness and campaign for deaf children's rights, so they have the same opportunities as everyone else.
Pre-employment checks
As part of our commitment to creating a safe and trusted environment for the children, young people and families we support, all offers of employment are subject to background checks. These include Right to Work verification, Criminal Record Disclosure, and ID and address verification.
To complete an online Right to Work check, you will need a valid UK or Irish passport, or a government share code if you are not a British citizen. If an online check is not possible, we’ll need to verify your documents in person at our London office. Please be aware that travel time and expenses for this appointment cannot be reimbursed.
Disability Confidence
We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.
The National Deaf Children’s Society is a registered charity in England and Wales no. 1016532 and in Scotland no. SC040779.
The role oversees financial planning, budgeting, forecasting, restricted fund management, audit and year end processes, investment oversight, HR administration, and operational workflows. It also supports the modernisation of financial systems and digital processes to ensure efficiency and good governance.
The Finance Manager liaises with all areas of the Society and acts as the senior financial adviser to the Director, Treasurer, SMT and trustees. They attend and provide reports to the Finance, Audit and Risk Committee and Council, attend SMT meetings as required, and line manage the Finance and Operations Officer.
Main Responsibilities
Strategic Financial Leadership
- Lead financial strategy, reserves planning, long term forecasting and financial modelling.
- Embed financial insight into organisational decision making across all departments.
- Provide financial analysis and advice to SMT, Director, Treasurer and trustees.
- Support the modernisation of financial systems, digital workflows and reporting structures.
Financial Governance and Compliance
- Ensure compliance with OSCR, HMRC, SORP, VAT, PAYE and statutory reporting requirements.
- Lead statutory submissions including OSCR returns, HMRC filings and annual compliance documentation.
- Maintain and strengthen internal controls, including segregation of duties, dual authorisation and documented procedures.
- Lead development and annual review of finance policies, SOPs and internal control frameworks.
Audit and Year End
- Lead preparation of year end accounts and manage the audit process.
- Liaise with auditors, ensuring timely provision of information and implementation of post audit adjustments.
- Present audited accounts to Council and ensure compliance with statutory deadlines and reporting cycles.
Investment Oversight
- Liaise with investment managers.
- Oversee investment reporting, reserve fund monitoring and alignment with financial strategy.
- Ensure investment movements and dividends are accurately recorded.
Management Reporting
- Produce monthly management accounts, departmental reports, restricted fund reconciliations and projections.
- Provide quarterly financial reports to trustees, including trend analysis, variances and strategic indicators.
- Oversee accuracy and integrity of financial data within Sage and integrated systems.
Budgeting and Forecasting
- Lead annual budgeting with SMT, Director and Treasurer.
- Provide monthly budget monitoring, variance analysis and recommendations for corrective action.
- Support project managers with financial planning for restricted fund applications and reporting.
Restricted Fund Oversight
- Ensure accurate reconciliations, funder aligned reporting and compliance with donor conditions.
- Support fundraising staff with financial information for bids, stewardship and donor reporting.
HR Oversight
- Oversee HR administration delivered by the Finance & Operations Officer.
- Ensure accurate timesheet collation, leave management, staff records and compliance with HR policies.
- Support SMT with HR-related financial planning including salary budgeting and workforce planning.
- Liaise with external HR providers as required.
Operational Oversight
- Oversee procurement, supplier management and administrative workflows.
- Ensure operational systems support efficiency, compliance and digital working.
- Provide oversight of membership financial processes within S360 and ensure financial integration with Sage.
Leadership
- Line manage the Finance & Operations Officer, providing direction, support and professional development.
- Provide financial guidance to SMT, trustees and project leads.
- Attend SMT, Finance, Audit & Risk Committee and other committees as required.
- Champion a culture of financial accountability, continuous improvement and organisational efficiency
To apply visit our website for more information.
Become part of something historic!
The client requests no contact from agencies or media sales.
This role helps to lead Galop’s specialist advocacy services, providing support to LGBT+ victims and survivors of abuse and violence in the UK. You will work alongside our Heads of Advocacy and Support to deliver advice, support, and advocacy to thousands of LGBT+ victims and survivors of interpersonal abuse and violence each year.
You will be the main support for all the Advocacy and Support Managers, leading a large, dispersed team of specialist managers who are supporting a team of IDVAs, ISVAs, CHIDVAs, CHISVAs, specialist hate crime advocates, and multi-disciplinary caseworkers and advocates. Managing a team of Advocacy and Support Managers, you will ensure that survivors have access to needs-led, timely support that is right for them, maintaining high quality, consistent support, whether that is in-person or remote. You will ensure that advocacy services are delivered effectively and within a robust safeguarding framework.
You will work alongside our Head of Advocacy and Support as well as our Policy, Research and Development team to ensure that insight from our frontline delivery drives improvements at national and local levels on behalf of LGBT+ victims and survivors of abuse and violence. You will have an in depth understanding of the spectrum of violence and abuse that LGBT+ people are subjected to, including the causes, impact and barriers to accessing services. You will use your expertise to represent Galop with key stakeholders, advocating for the needs of the community.
You will ensure that all internal processes and policies are developed and embedded across the advocacy team and that services are adhering to contractual requirements.
For more information on this role please download the attached job description.
Location
Galop’s offices are located in London. This role will have the option of hybrid working but presence in the office will be required at least 2 days a week.
Hours
Full Time (35 hours per week)
Contract
1 year contract
Line manages
Advocacy & Support Managers
Reports to
Head of Advocacy and Support
Salary
You will start on £46,471.90 per year including London Weighting
Closing Date
Applications should be submitted by 10am on 27th September 2026
First round interviews will be held on w/c 12th October 2026
REF-230805
Policy Manager
We’re thrilled to announce an exciting opportunity for a Policy Manager to join our vibrant and highly respected Policy, Public Affairs and Campaigns Team!
In this influential role, you’ll be at the heart of shaping our policy agenda, helping drive real and positive change for those affected by dementia. You’ll have the chance to champion innovation and research breakthroughs, bringing fresh energy and insight to areas that truly matter. By combining your expertise in policy analysis, advocacy, and stakeholder engagement, you’ll help steer strategic initiatives that impact government decisions, public health priorities, and vital research funding.
You’ll collaborate with a diverse and inspiring group of people, including policymakers, researchers, clinicians, and those with lived experience of dementia. Together, you’ll work to strengthen the case for greater investment in dementia care, championing improvements in healthcare pathways and clinical practice. You’ll be advocating for fairer, more accessible diagnosis and treatment, and supporting health systems to adopt best practices as we prepare for the future of dementia therapies.
Key Responsibilities:
Policy development
· Develop and manage programmes of work on key strategic policy areas that position ARUK as a key influencer both nationally and internationally. This may include the commissioning of external evidence generation.
· Provide expertise on the relevant evidence, insight, and policy context to enable the development of new innovative policy ideas and solutions that deliver on our strategic priorities.
· Manage the development of substantial and credible policy outputs, including briefings, reports, submissions to government departments and their agencies, parliamentary committees, and other UK and international organisations as appropriate.
· Work with the Policy Communications team to ensure our policy work is disseminated to our key audiences via a range of appropriate channels to maximise our reach and impact.
· Develop and maintain mechanisms to keep abreast of the policy environment.
· Analyse, interpret and make judgements on complex project activities, delegating and managing the policy advisors to achieve set deliverables through their management of day-to-day activities. As Policy, Public Affairs and Campaigns works in a matrix structure this may include managing deliverables with policy advisors across the team.
· Support the join-up between projects and across the wider team to ensure shared knowledge and the opportunity to maximise influence and impact.
Stakeholder engagement and management
· Develop and manage stakeholder engagement of key policy contacts.
· Actively promote patient and public involvement in the development and delivery of projects.
· Work with Public Affairs colleagues to strengthen existing and emerging relationships with political and other parliamentary stakeholders to maximise the impact of our policy work.
· Attend external working groups and help develop partnerships beneficial to ARUK.
· Work with other charities to ensure ARUK is playing a leadership role in shaping government medical research policy.
Research and data analysis
· Oversee the analysis of necessary data and evidence, working with other ARUK colleagues, to produce accurate, timely and insightful policy materials, briefings and media stories.
Line Management Responsibilities
· Line manage and develop two Policy Advisors, providing coaching, mentoring and performance management as appropriate.
· Work with Senior Policy Manager and other Managers to support our team mission, wider team development and our commitment to excellence.
Knowledge, skills and experience needed:
· Experience in policy development and implementation within a healthcare setting.
· Experience involving clinicians and the public/patients in policy work.
· Proven success in developing, implementing, and influencing policy at a national level.
· Experience managing staff and supporting their development.
· Strong track record of building effective relationships with stakeholders, particularly in biomedical research or health settings.
· Skilled in producing and reviewing complex policy reports and consultation responses, and in working with government teams to embed ideas.
· Understanding of diverse channels for communicating policy work.
· Collaborative, hard-working team player with a strategic outlook and a clear focus on impact.
· Skilled at managing and developing people.
· Shows initiative and adaptability in a complex, changing policy environment.
· Strong negotiation and communication skills, effective with people at all levels both in person and remotely.
· Excellent organisational, prioritisation, and programme management abilities.
· Professional writing skills, with the ability to adapt style for different audiences.
· Confident user of Microsoft Office.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £45,000 per annum, plus benefits
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 20th September 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Mass Participation Event Manager
Location: Hybrid, minimum 1 day per week in our London Bridge office
Contract: Permanent
Working Pattern: Full-time role based on a 32-hour working week across four days
Reporting to: Head of Fundraising (Community & Events)
Salary: £35,000 – £37,000 per annum
About Spinal Research
Every two hours, someone in the UK becomes paralysed. Globally, more than 15 million people live with paralysis. At Spinal Research, our vision is a world where paralysis can be cured. We fund groundbreaking research to deliver life-changing treatments for people with spinal cord injuries. By backing the brightest minds and fostering innovation, we are driving progress towards what could be the medical breakthrough of the 21st century: curing paralysis. We will not stop until that future is achieved.
The Role
This is an exciting opportunity to join our Events team in a newly created management role, building on four years of significant growth and success across our mass participation programme.
As Mass Participation Event Manager, you will play a key role in shaping the future direction of the programme while driving continued growth in income, participation and supporter engagement. You will have responsibility for the development, performance and delivery of the mass participation portfolio, working closely with the Head of Fundraising (Community & Events) to grow income, participation and engagement.
Alongside this overall responsibility, you will have direct ownership of your own area of the portfolio, including the Great North Run, Berlin Marathon, Chicago Marathon, Cape Town Marathon and our wider challenges programme. You will manage these events from recruitment and participant onboarding through to fundraising, event-day delivery and post-event stewardship, while supporting the Head of Fundraising (C&E) with our flagship London Marathon.
You will also line manage the Events Junior Officer, who will have direct responsibility for their own allocated events. You will provide leadership, direction and support to ensure their events are delivered successfully and contribute to the wider mass participation goals.
This is a senior, hands-on role. You will be expected to lead the development of the overall programme while remaining directly involved in the day-to-day delivery of your own events. This includes recruiting and stewarding participants, developing campaigns, managing budgets and suppliers, speaking directly with supporters and being hands-on at events.
Key Responsibilities
· Strategy & Growth: Grow the mass participation portfolio, increasing income, participation and engagement through insight-led planning.
· Supporter Recruitment & Stewardship: Lead recruitment campaigns and deliver excellent supporter journeys from sign-up to post-event stewardship.
· Event & Portfolio Management: Manage allocated events end to end, including budgets, logistics, suppliers, event-day delivery and major event support.
· Team Management: Line manage the Events Junior Officer, providing direction, support and oversight across their events.
· Systems, Insights & Reporting: Use CRM and performance data to monitor KPIs, report on progress and inform future activity.
· Collaboration: Work across the Community & Events team and wider organisation to deliver a strong, aligned mass participation programme.
About you
· Proven experience growing mass participation fundraising, with a track record of increasing income, participation and supporter engagement.
· A track record of increasing income, participation and supporter engagement.
· Experience leading recruitment campaigns and managing supporter journeys.
· Confident managing event budgets, suppliers, CRM systems and performance data.
· A strong communicator who builds great relationships with supporters, colleagues and partners.
· Highly organised, proactive and able to manage multiple priorities.
· Experience leading, supporting or developing others.
· Comfortable balancing strategic thinking with hands-on delivery.
Why Join Us?
- Full-time role based on a 32-hour working week across four days, with Fridays as a non-working day.
- 8% pension contribution.
- Flexible, hybrid working environment split between home and our London Bridge office.
- Opportunity to play a key role in a growing fundraising programme.
- Join a supportive, values-driven team built around commitment, integrity, collaboration and innovation.
Occasional evening or weekend working may be required to meet organisational needs, with time off in lieu provided.
Ready to help us deliver life-changing impact?
Apply now to join Spinal Research and play a key role in our mission to cure paralysis.
Spinal Research is a Disability Confident Committed employer and welcomes applications from all candidates. We are committed to making our recruitment process inclusive and accessible and will provide reasonable adjustments throughout the recruitment process where required.
Please submit a CV and a supporting statement outlining why you would like to work for Spinal Research and why you would be a strong fit for the role.
Applications will be reviewed as they are received and early applications are encouraged.
Unfortunately, due to the volume of applications, we are unable to provide feedback to unsuccessful applicants. If you have not heard from us within two weeks of the closing date, please assume that your application has not been successful on this occasion.
The client requests no contact from agencies or media sales.
The Support and Grants Manager is at the heart of Cavell’s support for nursing and midwifery professionals experiencing financial hardship and other challenges. Leading our busy frontline Support Team, you will ensure people receive compassionate, timely and high-quality support when they need it most.
You will lead the delivery and quality of our grant-giving service, ensuring applications are assessed fairly, consistently and confidently against Cavell’s criteria. But our support goes beyond a grant. You will help ensure we understand each person’s wider needs and connect them with the information, advice, practical support and specialist services that can make a lasting difference.
This is a hands-on leadership role for someone who enjoys both leading people and delivering services. You will work alongside the team to assess applications, coach and develop colleagues, manage demand and performance, and maintain high standards of decision-making. Using data, insight and frontline experience, you will also identify emerging needs and continually improve how Cavell supports the nursing and midwifery community.
You will play a key role in shaping a service that is compassionate, efficient, evidence-led and continually evolving around the needs of the people we support.
Overview of Responsibilities:
1. Operational Service Delivery
- Lead the day-to-day operation and quality of Cavell's grant-giving and support service, approving grant recommendations within delegated authority and ensuring applications are assessed fairly, accurately and consistently against Cavell's eligibility criteria, policies and available funds. Escalate exceptional, complex or higher-risk decisions appropriately.
- Ensure applicants' wider needs are identified and, where appropriate, provide or facilitate information, advice, income maximisation, signposting and referral to Cavell services and external specialist support.
- Monitor team caseloads, demand and capacity, processing times and performance against Service Level Agreements, identifying emerging demand or capacity pressures and planning service coverage accordingly.
- Manage your own active caseload and assess applications alongside the team, particularly during periods of high demand.
- Lead the development and maintenance of the online Support Hub and other beneficiary-facing resources, ensuring information is accurate, current and useful, and using casework, data and recurring enquiries to identify gaps in information and self-guided support.
2. Safeguarding, Risk and Compliance
- Ensure safeguarding concerns, vulnerability and risk identified through applications and casework are recognised, recorded, managed and escalated appropriately.
- Regularly quality-assure grant assessments, casework and decisions to ensure eligibility criteria, policies and procedures are applied consistently, with learning or corrective action where required.
- Ensure assessments and decisions are appropriately evidenced and recorded, with clear rationale and audit trails, particularly for complex or exceptional cases.
- Work with Finance and the Head of Services & Impact to ensure awards comply with restricted fund criteria and delegated authority, monitor grant expenditure and available balances, and identify financial pressures early.
3. Data, Insight, Evaluation and Reporting.
- Collect, analyse, and present performance and outcome data in reports, dashboards, and evaluations to demonstrate the difference Cavell’s support makes to the nursing professionals we support.
- Lead continuous improvement of operational processes, workflows and systems, using data, applicant feedback and frontline learning to make support simpler, faster, more consistent and more compassionate. You will work with relevant colleagues and suppliers where required.
- Identify and report emerging needs, trends, operational pressures and risks from service data and frontline experience, providing insight to support service development, organisational planning, research and advocacy.
- Support the development of case studies, impact stories and measurable outcomes that demonstrate impact and support funder reporting and priorities.
- Act as the operational lead for Salesforce within the Support Team, ensuring accurate and consistent case records and data, identifying and implementing improvements to support efficient case management, quality assurance, reporting and effective service delivery.
4. Team Leadership and Collaboration
- Lead, line manage and develop the Support Team, managing workloads, annual leave, absence and service coverage to maintain effective delivery and support staff wellbeing, particularly for colleagues managing complex or sensitive cases.
- Build strong, supportive working relationship within the Support Team, promoting a culture of learning, accountability, and kindness and foster collaboration across teams to ensure service delivery is fully integrated.
- Build effective relationships with external organisations, referral partners and sector peers, representing Cavell and deputising for the Head of Services & Impact where appropriate.
Application process:
- Please click on the 'Apply' button to download the full job pack
- Submit your CV and Supporting Info by 12pm on Tuesday 29th September.
Your Cover Letter should include:
- Your notice period
- What motivated you to apply and why you’re interested in working for Cavell
- How you meet the person specification
Supporting the nursing and midwifery family through tough times.
Location: London, with a minimum of two days per week in the Haig House hub, Borough High Street
Salary: £53,381-£58,818 per annum (inclusive of London Supplement)
Contract: Permanent, full-time, 35 hours per week
The Royal British Legion is looking for an experienced and analytical Senior Acquisition Manager to lead its mass fundraising acquisition activity and drive sustainable growth across multiple channels.
This is a senior role at the heart of RBL’s acquisition strategy, responsible for bringing new supporters into the organisation and creating the foundations for long-term engagement and income. You will lead acquisition across digital, TV, face-to-face and wider campaign activity, ensuring channels work together to deliver a consistent supporter experience. Crucially, you will ensure acquisition is designed as the first stage of an ongoing supporter journey, with clear connections into Welcome, Retention and Growth and a shared focus on building lasting relationships with supporters.
Reporting to the Head of Acquisition and Development, you will define acquisition plans, set priorities and make informed decisions about investment, performance and future growth. Working closely with colleagues across Planning, Product, Digital, Brand and Fundraising, you will use data, insight and audience understanding to identify opportunities, optimise activity and continually improve performance. You will also work closely with colleagues across the wider supporter journey to ensure acquisition activity is coordinated with what follows, creating a cohesive experience from a supporter’s first interaction with RBL onwards.
You will also lead and develop a team of Acquisition Managers and Officers, creating clarity, supporting high performance and embedding new ways of working across the team. Strong stakeholder management will be essential, as you build effective relationships across RBL and with external agencies, while constructively challenging activity to ensure it delivers against wider fundraising objectives.
The ideal candidate will bring significant experience of developing mass fundraising or marketing strategies at scale, strong analytical and commercial skills, and a proven track record of managing teams in complex organisations. You will be confident working with substantial budgets, using data to inform decisions and translating organisational strategy into clear plans and objectives for your team.
This is an opportunity to play a key role in shaping the future of RBL’s mass fundraising, helping to attract and engage more supporters and generate the sustainable income needed to support the Armed Forces community.
Please download the candidate pack [PDF] for full details and how to apply.
Closing Date: Monday, 14th September
We provide lifelong support to serving and ex-serving personnel and their families. Our support starts after one day of service and continues through



Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are seeking a Relationship Fundraiser. This is an exciting and varied role incorporating developing corporate partnerships, supporting volunteer fundraisers, organising fundraising events, and building relationships with community groups.
Sight Support West of England exists to reduce the impact of sight loss, supporting blind and partially sighted people across the county to lead independent lives and to secure equal access to services.
The role is based in Bristol, Bath and South Gloucestershire, and you will be travelling around the area to meet supporters and attend fundraising events. You will need to regularly attend our office in Bristol. There will also be occasional travel to our partner offices in Devizes (Wiltshire) and Cheltenham.
As Relationship Fundraiser, you will be playing a key role in ensuring the financial success and stability of our charity. There is a wide salary band depending upon experience. You might be coming to this role as a fundraiser, looking to develop your career, or as an established fundraiser looking to use your skills in your local community.
Full details of the post can be found in the attached Job Description and Person Specification, along with details of how to apply for this post. Sight Support is committed to equality and valuing diversity, and welcome applications from all backgrounds. If you would like to discuss any elements of the role in advance of applying, please do contact us for an informal discussion.
Please send CV accompanied by a cover letter outlining your suitability for the role and how you meet the criteria in the person specification. Applications without cover letters will not be considered.
Sight Support is committed to quality, equality and valuing diversity, and welcome applications from all backgrounds. As a sight loss charity, we particularly encourage applicants who are visually impaired to apply.
If you would like to know more about the role before you apply, informal confidential discussions prior to application are welcome; please call our office to arrange an appointment.
The client requests no contact from agencies or media sales.
About you
You will be organised, resourceful and confident at turning stories and evidence into compelling fundraising content.
Fundraising experience is welcome, but transferable skills in communications, marketing, business development or supporter care are also valued.
- Experience in fundraising, communications, marketing or business development.
- Strong, audience-focused writing skills.
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Understanding of donor stewardship and supporter journeys.
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Ability to manage priorities and meet deadlines.
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CRM or database experience is helpful.
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Collaborative approach and commitment to equity, diversity and inclusion.
For more information, please download the Information Pack. For an informal conversation about the role, please email recruitment in the first instance.
To Apply:
Please email recruitment with your CV and a written statement explaining how you meet the person specification and what you will bring to Thrive. Your statement should explain why you want the role, how your experience fits and what you would bring to Thrive.
The client requests no contact from agencies or media sales.
Why join us?
We’re a values-driven charity committed to saving lives by funding world-leading research, treatment, and care at The Royal Marsden. You’ll be part of a collaborative, ambitious and kind team, with plenty of opportunities for learning and development.
About the Web and Analytics Manager
We are looking for a Website and Analytics Manager to join our digital team. This role will suit a digital and analytics expert. A proactive, supportive and solution focused digital professional who is keen to hit the ground running, enjoys collaborating with colleagues across the team and wider organisation, and is passionate about adding value.
The Website and Analytics Manager is responsible for the day-to-day management and improvement of our digital platforms, website and their connected tools. As well as analysis and reporting of results, content creation and more. This person is a technical expert and will play a crucial role in how we develop our digital channels.
Relationship management across the Charity and with third party suppliers is also a key part of the role.
What you’ll be doing
- Day to day ownership of the web ecosystem including royalmarsden org, subdomains, microsites and donation platforms including managing relationships with third party agencies and suppliers to maintain and improve these platforms.
- Work with the Senior Digital Manager to set the strategic direction for our websites and associated digital experiences, ensuring alignment with organisational priorities, supporter needs and fundraising objectives
- Manage website improvements and Manage website improvements and performance optimisation work, including CRO, SEO and core web vitals, driving continuous improvement of our supporter journeys and embedding a data led approach.
- Lead the web team, line managing the Digital Officer and Senior Digital Officer, supporting the effective allocation of resources across the team, coaching direct reports and fostering a high performing team culture.
- Manage the Digital Officer and Senior Digital Officer to deliver relevant, engaging, optimised and audience centred content, landing pages and digital journeys across various digital channels, and overseeing the website content calendar and campaign content deploys.
- Work alongside Marketing and Digital colleagues to ensure our project planners are up to date and website content is in line with our wider audience journeys and content needs.
- Partner with teams across the charity to understand user and organisational needs, to deliver a range of projects and campaigns, including fundraising campaigns.
- Analyse and interpret website analytics data, communicate results to the wider team and use insights gained to inform and direct positive change.
- The Website and Analytics Manager also owns the relationship with a third-party agency to deliver improvements to our tracking set up, and ensures compliant, accurate and reliable data collection.
- Ensure the website platforms are secure, accessible, scalable and complaint with all relevant regulation and legislation.
- Work with the Senior Digital Manager and Head of Digital Content and Engagement to develop and manage the website budget, contributing to business planning, forecasting, and monitoring spend.
- Work to improve digital literacy across the charity alongside Marketing and Digital colleagues, training colleagues in how to use our CMS and other key digital skills such as data and insights.
- Occasional out of hours support where required for critical website/campaign related activity.
- Keep up to date with digital technology and share this knowledge with colleagues both within the digital team and across the wider Charity team.
About you - The successful candidate will need:
- Experience of working on CMS systems, knowledge of headless CMS systems would be an advantage.
- Experience managing digital agencies, developers and third party suppliers.
- Knowledge of UX and digital user journeys.
- Understanding of PPC advertising.
- Experience of line management and developing junior digital staff, including coaching, performance management and workload prioritisation.
- Experience of creating content for websites, including a strong understanding of SEO and CRO principles.
- Understanding and experience using website reporting systems e.g Google Analytics , Hotjar, Google search console.
- Interest in digital technologies, fundraising/donation platforms and innovation within the charity sector.
- Excellent communications skills, particularly within stakeholder management.
- A proactive, solution focused approach to prioritisation and workflow management.
The following are beneficial but not essential:
- Experience owning and developing digital products, platforms or websites, including roadmap planning and prioritisation.
- Experience managing budgets, forecasting expenditure and monitoring performance against management accounts.
- Project management, digital publishing and any related software technology training.
- Experience of working within a fundraising organisation.
- Analytics training.
- Paid advertising training/skills.
- Strong team ethos with a track record of collaborative and supportive working.
- Experience managing Google Ad Grants and/or Google Ads accounts, including campaign optimisation, reporting and compliance with programme requirements.
- Experience managing budgets, forecasting expenditure and monitoring performance against management accounts.
If this sounds like you, we’d love to hear from you!
What we offer
- Hybrid working between home and Chelsea with travel to Sutton once a month.
- Flexible working around our core hours of 10am to 4pm.
- 27 days annual leave rising with length of service.
- Up to 6% employer contributions subject to matched contribution from you (increasing with length of service).
- Training, support and development opportunities.
- Access to the blue light discount scheme and other discounts opportunities.
- Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more.
- Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes.
Inclusion matters
- We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life.
The Royal Marsden Cancer Charity raises money to improve the lives of people affected by cancer.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
REPORTING TO: Director of Front-line Services
PURPOSE OF POSITION
The Quality Assurance Manager is a blended leadership role combining strategic quality assurance, performance oversight, service management and practice development.
The role is split broadly between focused on quality assurance, data-led improvement and performance oversight, and two days focused on service management, practice leadership and frontline improvement activity.
The postholder will lead the development and delivery of a strong quality assurance framework across support services, ensuring that practice, performance and service delivery are safe, effective, person-centred and aligned with contractual, regulatory and organisational standards.
Alongside this, the postholder will remain closely connected to frontline delivery through service management responsibilities and practice development leadership, particularly within Housing First and complex-needs services. This makes the role ideal for someone who enjoys combining strategic oversight, data insight, operational leadership and the development of high-quality, trauma-informed support practice.
What makes this role different
A distinctive role for someone who wants strategic influence while staying close to frontline practice. You will help shape quality, use evidence, support staff, strengthen resident outcomes and join an organisation committed to compassion, collaboration, inclusion, growth, learning and resident voice.
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Make a visible impact: use quality assurance, data and learning to drive practical improvements that strengthen services for residents and staff.
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Enjoy variety and influence work across performance oversight, service management and practice development, with scope to shape systems, standards and ways of working.
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Stay close to practice: remain connected to frontline delivery while helping embed trauma-informed, person-centred and psychologically informed approaches.
RESPONSIBILITIES & ACCOUNTABILITIES
Key Responsibilities
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Quality assurance and improvement: Lead the quality assurance function across support services, coordinating audits, quality checks, case file reviews, service reviews and improvement plans. Turn findings into practical actions that strengthen safety, consistency, resident experience, safeguarding, support planning and trauma-informed practice. Work with managers to embed learning, monitor progress and evidence improvement against internal and external standards.
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Performance oversight and reporting: Monitor performance against contractual, regulatory and organisational standards, including service outcomes, compliance requirements, safeguarding expectations and commissioner reporting. Identify risks, gaps, trends and good practice, escalating concerns and supporting corrective action where needed. Produce clear, evidence-based reports and briefings for senior leaders, governance meetings, commissioners and external stakeholders.
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Data, insight and systems: Use performance, safeguarding, complaints, incidents, resident feedback, outcomes and quality data to identify service strengths, pressures and improvement priorities. Maintain and improve reporting systems, including InForm, so information is accurate, consistent and useful. Analyse patterns, support decision-making and make practical recommendations that improve quality, accountability and resident outcomes.
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Information retrieval and STAIRs requests: Act as QA Manager lead for information retrieval relating to STAIRs requests, including triaging scope, gathering internal and contractor records, coordinating redaction and drafting responses within regulatory timeframes.
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Service and support management: Provide hands-on support management across frontline services, including Housing First improvement activity, Hope Street and St Mungo’s contracts, team rota management and the Support Manager on-call rota. Support managers and teams to manage risk, strengthen case accountability and recording, and deliver consistent, high-quality support to residents with complex needs.
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Practice development: Embed person-centred, trauma-informed and psychologically informed practice across support services. Develop practical tools, guidance, quality forums, workshops and reflective learning that help staff apply policy, improve support planning, strengthen safeguarding and promote consistent resident-centred practice.
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Resident voice and accountability: Strengthen resident engagement, feedback and involvement so resident experience informs service design, quality assurance, learning and improvement.
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People management and collaboration: Line manage agreed roles, including the Impact Specialist and Resident Engagement Specialist, supporting clear objectives, accountability, development and collaborative working across services.
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General duties: Attend key directorate, management, planning, quality and performance meetings; work flexibly across organisational priorities; and undertake other reasonable duties within the scope of the role.
PERSON SPECIFICATION
Assessment will be through application, interview and, where relevant, a practical assessment
Quality assurance: Experience delivering quality frameworks, audits, case file reviews, standards and improvement plans that strengthen safe, consistent, person-centred and trauma-informed practice. Able to lead improvement activity, influence managers and turn findings into sustained service change.
Performance and reporting: Able to monitor contractual, regulatory and organisational standards; identify risks, gaps, trends and good practice; and produce clear reports for leaders, governance forums and commissioners.
Data, insight and systems: Strong analytical skills and confidence using performance, safeguarding, complaints, incidents, outcomes and resident feedback data to identify patterns, support decisions and improve services. Experience using resident feedback, consultation or involvement activity to inform quality assurance, service design and improvement, including through InForm or similar systems.
Information governance: Understands confidentiality, record handling and information governance. Able to triage STAIRs requests, gather internal/contractor records, support redaction and draft timely responses.
Support management and practice: Experience supporting people experiencing homelessness or rough sleeping with complex needs. Able to support managers, manage risk, strengthen recording and embed person-centred, trauma-informed, psychologically informed and anti-discriminatory practice.
Safeguarding and risk: Sound knowledge of adult safeguarding, risk assessment, MARAC processes and safe information sharing with vulnerable adults.
Communication and values: Strong written, verbal and facilitation skills; collaborative, organised, accurate and resilient, with commitment to compassion, collaboration, inclusion and growth.
Appointment is subject to DBS check and right to work in the UK
Our mission to solve homelessness in east London, one person at a time!
The client requests no contact from agencies or media sales.




