Key worker jobs in Westminster, greater london

Reports to: Croydon Health and Wellbeing Space Manager

Location: Croydon Health and Wellbeing Space (CHWS), Whitgift Centre, North End, Croydon CR0 1LP (additional locations may be identified in the future)

Hours:36 hours per week (full time), Monday to Friday with occasional weekend working required             

We are looking for 2 Advice Workers to join the team at the Croydon Health and Wellbeing Space (CHWS).

Croydon Health & Wellbeing Space (CHWS) is an exciting and dynamic service, run in partnership with Mind in Croydon and Croydon BME Forum and commissioned by South London and Maudsley Mental Health Service (SLaM). The CHWS opened in 2022 with the aim of providing advice, information, and specialist support to Croydon residents with mental health concerns, who drop-in, or have been referred to the via the local Integrated Care Network Plus multi-disciplinary clinical and community mental health support teams.

The Advice Workers will be part of a friendly team, including crisis workers and clinical mental health professionals and function as the first point of access for visitors to the CHWS. Following an initial conversation to ascertain the clients’ needs, the Advice Workers will provide information and advice, as well as signposting and referrals to specialist services, such as the Mental Health Personal Independence Co-ordinators, Social Prescribers and Community Link Workers, in addition to the wider voluntary and statutory services in the borough. The role will be fast paced and vary each day offering a fantastic opportunity for the postholder to develop their knowledge and skills and make a difference to the users of this service.

Complex Needs Recovery Worker

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Complex Needs Recovery Worker

Location: This role is based in Balham. The service is a short walk from Clapham South Station (Northern Line Underground). Unfortunately, this service does not have step free access.

Salary: £28,800

Shift Pattern: 37.5 hours per week Monday to Sunday on a rota between 08:00 - 21:30. You may be required to work bank holidays and evenings as required. You may be required to work additional hours outside of the hours to meet service and resident needs.

About the Role

We're hiring a Complex Needs Recovery Worker to join our team based in Penrose Focus. In this role, you will support residents who have a history of forensic mental health issues with co morbidity, often alongside co-occurring substance misuse disorders. The residents range from high risk to low support and our aim is to provide tailored support to help them reintegrate into the community. 

As a  Complex Needs Recovery Worker, you will identify individual resident needs, and provide person centred, tailored support to residents to help them overcome their personal challenges and achieve their goals. If you are passionate about making a positive difference in the lives of vulnerable individuals and have a non-judgmental, empathetic approach, we would love to hear from you. Join us on our mission to empower independence through trauma informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Key Responsibilities Include:

• Support residents who may be facing challenges with forensic mental health issues, substance misuse recovery and practical assistance such as applying for benefits or booking medical appointments.
• Create tailored support plans through one to one sessions, group sessions, and multi agency meetings
• Provide person-centered support to residents, helping them rebuild their lives and transition back into the community.
• Support residents to build skills and confidence and signpost residents to external organisations and services that can aid their recovery, such as drug rehabilitation programs, psychological therapy and social services.
• Monitor residents’ wellbeing, carrying out regular welfare checks, and responding to any incidents or emergencies.
• Build good relationships with residents, offering emotional support and fostering a safe, non judgmental environment.
• Confidently report issues to the police when necessary and work closely with probation officers to ensure residents meet their legal and rehabilitation requirements.
• Create an empowering and enabling environment where individuals are supported to make informed decisions and take control of their own lives.
• Support residents in accessing primary healthcare services, including arranging GP appointments and liaising with mental health professionals. 

About You

We're looking for a genuine passion for supporting people who may have complex needs which includes forensic mental health. You will be a self motivated individual who is able to be proactive in managing your own time during busy or quiet periods to ensure productivity. Experience in mental health or support work is desirable but not essential, as full training will be provided. You will be able to work collaboratively as part of a team, and will have alignment with our SIG values. You will be keen to support our residents to achieve their individual goals and support them to be the best versions of themselves. 

• Previous professional or lived experience supporting people with forensic mental health and complex needs, ideally in mental health and residential setting
• Experience working with people with complex backgrounds, including ex-offenders, mental health, substance misuse, or challenging behaviour and an understanding of housing and social needs
• Ability to engage with people from different backgrounds, build rapport, and empower them to achieve their personal goals
• Ability to show empathy and compassion and the different challenges people face; ability to come up with creative solutions to support them in their journey
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Ability to promote the service and provide outreach based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting.

Join our team as our new Fruitful Cafe Team Member, supporting the growth of our Fruitful Cafe into a pillar of our community and the training employer of choice for adults with learning disabilities in London.

As our Café Team Member, you'll play a key role in helping people take their next steps into work in the hospitality industry. Reporting to the Fruitful Café Project Manager, you'll support our trainees development, work on the day-to-day Cafe operations, and ensure our customers feel welcome. 

You'll work closely with the Fruitful Development Worker and our café crew to help trainees build their skills, confidence and experience in a real working café. Every day, you'll support up to four trainees as they gain paid work experience in hospitality while serving around 50 customers.

Working within Baobab's welcoming and dynamic admin team in our Therapeutic Community, the Engagement and Administrative Assistant is a dual role. In your Admin assistant role you will provide comprehensive administrative support to operational, research and advocacy teams. In your Engagement Assistant role, you will lead on developing a successful programme of youth activities at the Baobab Centre (as Baobab Youth Activities Coordinator) and will focus on prioritising young people’s engagement in advocacy and research.

We're looking for a kind, compassionate and resilient Support Worker to join our Mental Health Care Service in Newham. No personal care or experience required, just the right values.

£30,784.00 per annum, working 40 hours per week.

Want to feel valued? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead .

Building supportive, trusting relationships with customers and creating a positive atmosphere
Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking
Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
Undertake support work in partnership with external stakeholders to compliment their interventions
Developing productive relationships with partner organisations to improve service outcomes
Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
Involving customers in the design, development and delivery of the service

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour

What you'll bring:

Essential:

NVQ Level 2/3 or equivalent with some or equivalent sector work experience

Desirable:

A good understanding of mental health issues and how it affects people and experience of supporting customers to manage this and lead independent lives.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full job description

Role overview 

Shine supports a community of over 15,000 members living with spina bifida and/or hydrocephalus, including 10,000 adults (25+).

You will be delivering high-quality support and creating opportunities for adults living with spina bifida and/or hydrocephalus and their carers, supporting Shine members to lead healthy, independent, and fulfilling lives by improving condition management and fostering connections within the Shine community. 

This role will focus on adults (25+), you will be primarily working within the Adult Services Team. However, there will be occasions when you will work across age groups to ensure the best outcomes for our members. 

The role is home-based and ideally you will live within an hour commute of London, within Essex, Kent or Sussex as you will be attending clinics in London and the Southeast as required. There would be occasional travel required across wider areas and nationally including attendance at events, conferences and meetings at our head office in Peterborough. 

The role is full time 35 hours per week, Monday - Friday with working core hours 9am-5pm with some flexibility to cover events evenings/weekends.

Key Responsibilities 

• Deliver innovative support across your region to improve health, social, and emotional outcomes for members. 

• Attend specialist clinics to engage with members and professionals. 

• Provide information, advice, and guidance to our adult members and carers, including hard-to-reach communities. 

• Support members to access benefits, services, and resources that promote financial stability, health, and independence. 

• Refer members to Shine’s Health team, internal specialists, or external agencies as appropriate. 

• Develop age-specific groups and peer support networks to reduce isolation and encourage social interaction. 

• Recruit and support Shine volunteers. 

• Contribute to regional and national events (face-to-face and virtual) based on member needs and interests. 

• Represent Shine at conferences, provide information, raise awareness among professionals, external organisations, and the public through presentations and training. 

• Promote Shine membership to individuals with relevant conditions. 

• Maintain accurate records using Shine’s CRM (Salesforce database). 

• Collaborate with colleagues across services, fundraising, marketing to identify opportunities for sustainability. 

• Maintain an up-to-date directory of contacts and share relevant information internally. 

• Undertake administrative tasks and other duties as required.

Other Core Requirements of Working for Shine 

• Ability to travel across designated areas. 

• Demonstrate flexibility and willingness to work outside core hours when required. 

• Ability to work from home and manage lone working effectively. 

• Self-motivated, with strong initiative and ability to work independently and as part of a dispersed team. 

• Full Enhanced DBS check, UK Right to Work and satisfactory references required. 

Benefits to working at Shine:

• Competitive salary: Review due April 2027 

• Regular working hours, and no shift work (some very occasional weekends or evenings) 

• 3% pension contribution 

• 25 days annual leave plus bank holidays, with additional discretionary leave between Christmas and New Year 

• Additional annual leave awarded for ‘long service’ 

• Opportunity to purchase additional annual leave 

• Broadband allowance for home-based roles 

• Life insurance after 12 months’ employment 

• Access to our Employee Support Programmeand Mental Health First Aiders 

• Support to learn and develop 

Social Prescribing Link Worker (30 hours - part time)  

Hours: 4 days a week  

Salary: £23,878 

_______________________________________________________________ 

About Help on Your Doorstep 

Help on Your Doorstep, is a pioneering charity working in the London Borough of Islington to improve the health and wellbeing of people and the communities that they live in. Through our Social Prescribing Service, ‘Connect’ outreach and referral service and Good Neighbour Schemes, we support people to thrive in healthier, happier and more connected communities.

At the heart of everything we do is a commitment to build trusted, relationship-based support with individuals and communities.We work closely with partners who share our vision of tackling the social and health inequalities that affect people across Islington.

__________________________________

About the role 

Our Social Prescribing service supports patients referred by GP practices across Central Islington.Working within a fast, paced, person-centred environment, Social Prescribing Link Workers support individuals to identify what matters most to them and connects with community services, activities and support that improves their well-being and addresses the wider determinants of health.

The service benefits from close collaboration with our Connect service and access to over 120 referral partners, offering a diverse range of opportunities to support residents’ health, wellbeing and independence.

________________________________________

What You’ll Be Doing  

As part of a dedicated team of four Social Prescribing Link Workers, seven Connect service colleagues and external partners working in primary care teams, you will: 

• Work with patients referred by GP practices to provide personalised, strengths based support 

• Build trusted relationships and support individuals to overcome, social, practical and emotional barriers 

• Support people to access community-based services, activities and networks 

• Manage a varied caseload, maintaining accurate and timely records 

• Work collaboratively with GP practices, primary care teams, colleagues and external partners 

________________________________________

About You 

• Passionate about creating a fairer society and reducing health inequalities 

• Have excellent interpersonal and communication skills 

• Have experience of providing person-centred or personalised support (paid or unpaid) 

• Can work at pace and work across different data-systems and maintain accurate records 

• Can manage a caseload in an organised and methodical way 

• Are comfortable balancing face to face work with administrative responsibilities 

________________________________________

For a full job description, person specification and details on how to apply, please go to our webste

Any queries please contact 

________________________________________

Our Team 

You will be part of a supportive and collaborative team of 4 Social Prescribing Link Workers and 7 Connect Service colleagues, GP practices and external partners across Islington.We value teamwork, reflective practice, and learning from one another to continually improve outcomes for residents.

________________________________________

How to Apply 

The deadline for completed applications is 11.30pm on Wednesday, 26th August.

You need to submit a cover letter which explains why you want the role, why your experience and skills are a good fit.Please do not just state you have the skills and experiences – explain and give examples.Please don’t use AI to write your application for you.

You need to submit a CV. In person interviews - date tbc

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Support Workerto play a pivotal role in our Southwark Mental Health Service.

This role is to work shifts and will require occasional weekend work.

Sounds great, what will I be doing?

In this rewarding role, you will work closely with service users to deliver person-centred, strengths-based support that promotes recovery, independence, and wellbeing. You will engage individuals in comprehensive assessments, support planning, and safety planning, ensuring that all plans are user-led and tailored to their unique needs, aspirations, and goals. Working collaboratively with the Service Manager/Team Manager, you will assess referrals and develop, review, and monitor support, safety, and move-on plans. You will build strong partnerships with external agencies, families, carers, and other key supporters to ensure coordinated and effective support. The role also involves helping service users access healthcare, education, training, employment, and other opportunities that support their recovery journey, while encouraging participation in social and skills-development activities that promote inclusion and confidence. As part of a flexible and supportive team, you will contribute to maintaining a safe, welcoming environment, oversee health and safety requirements, support tenancy sustainment including occupancy agreements and rent payments, and provide information and signposting to carers so they can access the support available to them.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

We are looking for a confident and proactive individual with excellent communication, influencing, and relationship-building skills. You will be able to work collaboratively with colleagues, stakeholders, and partner organisations, using your strong interpersonal and negotiation skills to build trust, foster positive partnerships, and achieve the best outcomes for service users. You will demonstrate a professional and ethical approach at all times, acting with integrity and gaining the confidence and respect of those you work with. Strong IT and digital skills are essential, including proficiency in Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook. You will be comfortable producing reports and written documentation, maintaining accurate records and databases, analysing information, creating presentations, and managing professional communications. The ability to support the ongoing development and maintenance of service and contract-related databases, working alongside IT colleagues where required, will also be important in ensuring efficient and effective service delivery.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

We are excited to be hiring a Young Women’s Worker to join our team and invest in the lives of young women across Tower Hamlets. This role is all about building positive, supportive relationships, creating safe and empowering spaces, and helping young women grow in confidence, resilience, and self-worth. The successful candidate will be passionate about mentoring, advocacy, and working alongside young women as they navigate life’s challenges, discover their strengths, and shape their futures. If you are committed to making a meaningful difference and have a heart for supporting young women to thrive, we would love to hear from you.

Please send us your CV and a cover letter detailing your suitability for the role. The role description and person specification can be found on our website.

About Pursuing Independent Paths

PiP works in Westminster and Kensington and Chelsea communities to support adults with learning disabilities and autism to achieve their potential, move towards independence and live their best lives. PiP is a growing charity based in North Kensington that empowers adults with learning disabilities and autism to achieve independence and fulfil their ambitions.

The Role

The Office Manager role is vital for our organisation and forms a key part of our team by supporting organisational effectiveness, enabling us to be responsive to our students, staff and families and deliver high-quality services in a safe and well-managed environment. 

We are looking for someone with proven experience in administration across four key areas:

• HR Support
• Organisational and Board Support
• Facilities and Health & Safety
• IT and Systems

We need someone who is organised, able to work across a number of areas, can take initiative, enjoys being part of a friendly supportive and who wants to make a difference at a charity working to support some of society’s most vulnerable people. We are still a smaller charity so this role will be a balance of managing and being hands-on but we are hoping to support someone to grow with us as we launch new services and continue to expand our provision.

What We Offer:

• You'll get 25 days holidays + bank holidays ever year. We're closed for Christmas but the rest of the year you may take leave whenever you wish.
• An extra day of annual leave for each year you've worked with us up to another 5 (30 in total)
• We offer a travel subsidy to help with the commuting costs.
• We provide a 4% pension contribution
• Free Employee Assistance programme 24/7 with access to counselling
• We offer regular team meals and socials - generally during work hours and they are optional.
• We offer a cycle-to-work scheme and as we're a charity, you'll get access to savings like charity and key worker discounts.

How to Apply

Please read the candidate pack carefully, to be considered for the role, you will need to send a Cover Letter of no more than 2 pages of A4 explaining why you would be suitable for the job and a CV.

Applications close on Thursday 13 August. We encourage you to apply early, as applications will be reviewed as soon as they are received, and we reserve the right to close the advert sooner subject to finding suitable candidates. 

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Out of Hours Intervention Worker to play a pivotal role in our Criminal Justice Service in Highbury.

Sounds great, what will I be doing?

Providing admin and other support to colleagues, particularly in relation to compiling documents relating to residents medication, curfews and sign-in registers. Completing welfare checks on residents in the Approved Premises. Ensuring timely and accurate recording of information on electronic databases, and completing tasks to a high standard. Following protocols, encouraging compliance with curfews/drug & alcohol testing, and liaising with partners including on-call manager, probation and police. Ensuring that colleagues, multi-agency partners and management are informed and updated on matters as is necessary for risk management and safeguarding duties. Actively monitoring and maintaining the health, safety, security, cleanliness and hygiene of the Approved Premises and the well-being of its occupants utilising information sharing, CCTV, direct observation, inspection, personal contact and other methods, as appropriate. Ensuring that all related administration is done in good time; that detailed, concise and accurate records are created contemporaneously, that information is shared appropriately, and that confidentiality is properly maintained. Using initiative to identify and deal with additional tasks or issues as they arise

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

The role requires the capacity to maintain firm boundaries and use authority appropriately while working pro‑socially and positively with others, alongside an understanding of the emotional and behavioural impact of trauma and the ability to support people who may display a wide range of emotions, behaviours and communication challenges. It calls for strong engagement and communication skills, a flexible and responsive approach, and an optimistic belief in people's capacity to change. You'll need to learn quickly, gather information effectively and make defensible decisions, as well as accurately receive, process and record detailed information within confidentiality requirements. Working as part of a team is essential, leading by example and taking a practical, hands‑on approach to tasks such as cooking, gardening, household duties and leisure activities. A solid understanding of safeguarding issues and the ability to address them appropriately is also key.

This post is open to female applicants only under the Equality Act 2010, Schedule 9, Part 1

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

About the role:

Join us at Single Homeless Project (SHP) as part of our Lewisham Vulnerable Adults Accommodation Service (LVAAS), delivering accommodation-based support across our properties in Brockley and New Cross. This is hands-on, day-to-day work alongside people experiencing homelessness and multiple disadvantage, where no two days are the same. You’ll build real relationships with clients, supporting them to stabilise, develop life skills and move towards greater independence, while navigating the challenges that can come with housing, health and wider support needs.

As a Project Worker, you’ll be at the centre of the service; working closely with colleagues and partner agencies to coordinate support that genuinely moves people forward. Alongside your client work, you’ll play a key role in keeping the service running safely and smoothly, from maintaining a secure, welcoming environment to staying on top of health and fire safety standards across the properties.

At SHP, this role is a starting point for growth. You’ll gain exposure to complex work, build confidence in your practice and be supported to develop your career in a way that works for you. If you’re looking for a role where you can make a tangible difference every day while growing your skills, you’ll find that here.

About you:

• You build trust quickly and genuinely, working alongside people experiencing homelessness and multiple disadvantage with warmth, consistency and clear boundaries
• You stay calm and practical in busy or challenging moments, able to balance competing demands without losing sight of what matters for clients
• You’re confident working in a property-based service, taking responsibility for creating a safe, well-run environment for both clients and colleagues
• You work well with others, whether that’s your immediate team or external partners, and know how to keep things moving forward
• You’re open to learning, reflective in your approach and motivated to grow your skills in a role that will stretch you

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Applications are reviewed and suitable candidates invited to interview online via Microsoft Teams as they are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert once a suitable candidate has been identified. 

A second stage interview will be arranged for suitable candidates in service in Lewisham. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

As a Support Worker at Ace of Clubs drop-in day centre supporting people who are homeless and facing adversity, you will play a key role in supporting individuals who may be navigating chaotic lifestyles, trauma, and multiple disadvantages. You will provide practical and emotional support, help people access essential services, and work to empower them to move towards independence.

Your role will involve working directly with service users, managing case records, liaising with partner agencies, and contributing to the smooth running of our busy centre. Ultimately, you will support people to overcome barriers, develop essential skills, and build confidence in navigating life challenges and providing advocacy where needed.  In particular, you will be on duty as Support Worker during our busy, daily lunchtime service - responding to the needs of a variety of guests – on a busy day we can reach 150 – 200 guests visiting our service.

In addition, Ace of Clubs works with a wide range of volunteers and partners on a daily basis including food partners, health partners, corporate, individual and client volunteers.  Your role will also be required to support the team in the smooth functioning of these areas, for example liaising with partners on site, showing around volunteers or feeding back any issues during lunch service.

You will also support with the operations and building’s co-ordination, including carrying out weekly health and safety checks as required, i.e. fire alarm checks, legionella checks etc., meeting onsite contractors, counting and logging cash takings, responding and filtering the central email account and making food and supplies orders. You will be provided with comprehensive training in these areas.

Application Instructions

• For your application you need to submit:
- A covering letter (no longer than 1.5 sides of A4) which clearly states how your experience demonstrates your Skills, Competencies and Personal Attributes specified in the Personal Specification. If you do not have direct experience in the charity sector, please consider the skills and experience you have gained in other work, volunteer, studying or extra-curricular activities.
- A CV (no more than 2 pages) that includes Contact Details, Education, Employment, Volunteering/Extra-Curricular (as relevant), 2 x Reference contacts (Employment and Character Reference required).

Senior Peer Support Workers and Peer Support Workers, who have direct lived experience of mental health issues, are working on in-patient wards in Croydon, Greenwich, Lambeth, Lewisham and Wandsworth to provide recovery-focused peer support to people as they leave hospital and journey towards living independently in the community.

We are seeking a Senior Peer Support Worker to join the team in Lewisham, using personal lived experience of mental health difficulties to provide person-centred, recovery-focused peer support to people on hospital wards and as they are discharged to journey towards being settled in the community. This role will also line manage a Peer Support Worker, providing regular supervision and support, annual appraisals and development opportunities.

The Senior Peer Support Worker will collaborate with the multidisciplinary team within the Unit, assisting in-patients in developing essential skills and coping mechanisms, while promoting overall wellness through strength based and non-directive conversations. They will provide both practical and emotional support, facilitate access to community resources to help individuals maintain their independence while ensuring their wellbeing.

Additionally, this role includes supporting service users after discharge in the community for up to 12 weeks, aiding them in fostering independence within their local community, connecting with various agencies, enhancing life skills, providing guidance related to employment or educational opportunities and improving their ability to manage challenges effectively to prevent re-admission.

This position requires building connections with service users through shared experiences of mental health challenges, making lived experience a crucial requirement for applicants. You will also need to have previous experience of line management/managerial responsibilities.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Sunday 9th August (11:59pm)

Likely interview date: Wednesday 2nd September

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.