We are searching for three kind, friendly and patient people to join our brand new Outreach Service. Our pilot Outreach Service will deliver flexible support to older people, adults with disabilities, and adults with dementia in their homes. The aim is to develop individual resilience, increase mental and physical wellbeing, and provide respite support for carers. Support  will mainly focus on the provision of practical and engaging activities in client homes and support to develop and maintain independence. Outreach could be provided in a combination of home-based, AUKW office and community settings. Clients will be referred directly into the Service by Wandsworth Council’s frontline social care teams.

Please read the attached job description and person specification carefully before applying. You can download an application pack from our website. We will be interviewing as and when suitable candidates apply. CVs will not be considered.

As a Senior Worker, you will lead and drive the service within the Borough, have line management responsibilities and hold a small caseload of young persons. You will help deliver educational awareness in YP settings; ie, schools, colleges, though workshops and assemblies.

As an individual, we are looking for someone who is self-motivated, can work on their own initiative, but more importantly, as part of a team. You will need good communication and organisational skills and be confident in building and maintaining relationships. Successful candidates will be dynamic and forward thinking with keen insight into preventative and early intervention methods. The ideal candidate will have experience of safeguarding and working with young people presenting with substance, alcohol and associated issues.

The Phoenix Futures Group has more than 50 years’ experience of developing and delivering pioneering substance misuse services. We believe in being the best and that is why we constantly strive to learn and innovate, to challenge ourselves, to adapt and to work together with others who can bring valuable expertise. 

What we offer

• Training opportunities and career development
• Access to a Benefits and Rewards Platform
• Season Ticket Loan Scheme
• Cycle to work scheme
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme 
• Death in Service Payment
• Critical Illness Insurance

Recruiting for a Drugs and Alcohol Specialist Support Worker to join our Service in Hackney!

£25,000 per annum, working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:

East London Apartments provides 24 hour accommodation based support for up to 31 individuals with complex histories, multiple traumas, complex personality disorder(s) and a varied, disrupted housing history with experience of homelessness.

East London Apartments implements and promotes the Psychologically Informed Environment (PIE) model. This is an approach to supporting people out of homelessness, in particular those who have experienced complex trauma or are diagnosed with a personality disorder. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience.

Working with individuals with complex needs, who may display challenging, chaotic behaviours, regularly test boundaries and have experienced multiple traumas as a result of abuse, neglect and years of street homelessness, it is integral that the post holder is motivated to support individuals to progress. They should continually hold aspirations for individuals despite multiple setbacks, and display emotional resilience, able to process challenging incidents and remain motivated to deliver excellent support.

You will provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Provision of care and support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support. Post holders will deliver trauma informed and asset based support to a caseload of up to 6 service users with needs aligned to their specialism - caseload is subject to change depending on the service needs.

Key Responsibilities:

Building supportive, trusting relationships with customers and external partners, creating a positive atmosphere

Carrying out holistic assessments of new customers which incorporate relevant statutory referral information

Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals

Keyworking the most complex service users with particular needs aligned with the post holder's specialism - Drug and Alcohol

Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery

Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'

Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making

Undertake support work in partnership with external stakeholders to compliment their interventions, leading on partnering with specialist stakeholders;

Upskilling staff team in particular area of expertise - Drug and Alcohol

Developing productive relationships with partner organisations to improve service outcomes

Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers

Involving customers in the design, development and delivery of the service

Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues

Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.

Being responsible for the handover of key information between shifts

Provide structured support and guidance to other front line staff in their area of expertise

To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities

A full job description and further details are available on the website.

About the role

Changing the Lives of Homeless People

``Hello there, my name is Geoff. I became homeless about a year ago after losing my job, family and home, everything spiralled out of control. It was difficult for me; I had always been independent, making my own money, providing for my family... I never ever thought that this could happen to me. I didn`t know where to turn to get help. I heard about Open Door, went to the drop- in and that was the first step to getting my life back on track. I stayed in the night shelter and received 1 to 1 support and advice from the support staff I now feel confident about moving forward with my life."

If you think you could support Geoff to achieve a more settled life then you could be the right person for this role! Open Door are an established, well respected homeless night shelter in St Albans and were Housing Heroes finalist in 2019!

We currently have an opportunity for a part time (30hours) Support Worker.

About you

We are looking for someone who:

• Has experience of providing support to vulnerable people
• Provided advice, guidance and support to homeless individuals
• Positively engage with and sustain appropriate relationships with individuals who are often unwilling to engage with services
• Deliver practical housing related support through structured link work
• Work on own initiative and as a part of a team
• Act calmly and respond professionally in stressful and difficult situations
• All Shifts are 2pm to 10pm on a rolling rota.

We welcome applications from people who have experienced homelessness. Open Door Homelessness Service works with people who are at risk of sleeping and living on the streets.

The service provides overnight accommodation for up to 12 individuals and a day-time drop in service for people in housing need.

The Benefits

In return for your hard work and commitment to our service users, we offer a considerable benefits package. This includes:

• Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
• £17,676pa for a 30 hour a week contract
• Regular support from your line manager and colleagues
• Annual bonus based on satisfactory performance
• Monthly attendance bonus on top of your basic salary
• Annual salary and cost of living review
• Commitment to health and wellbeing with the Five Ways to Wellbeing
• Ongoing professional development and support to deliver outstanding support
• Workplace pension scheme and life assurance of three times your annual salary
• Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us
• Access to Personal Protective Equipment (PPE) for use at work
• Access to COVID-19 vaccinations
• Friendly and supportive team environment
• Employee assistance helpline
• Mileage paid for car usage

About Us

Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.

We currently manage over 7,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of £90million and a development programme that will deliver around 400 new affordable homes each year.

How to Apply

Please see below for a copy of the Support Worker job description.

Closing date: Wednesday15th December 2021

Interview date: Wednesday 22nd December 2021

We are an Equal Opportunities Employer.

To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

Recruiting for Support Worker to join our Homeslessness and Complex Needs service in Westminster!

£22,568 per annum - plus Pension scheme. 40 hours per week.

Edward Alsop Court provides accommodation for men over 50 with complex needs around health, mobility, alcohol use, or personality disorder. There are 15 self-catering beds for men over 35 with low needs, to prepare them for independent living. Specialist support is provided around re-offending behaviour, mental health issues, and substance misuse. EAC implements and promotes supporting people out of homelessness, particularly those with complex trauma or a diagnosis of personality disorder.

Job Overview

The post holder will work at Edward Alsop Court Hostel a support accommodation service for men with complex needs supporting men with complex substance use, mental and physical health and offending behaviours, and those who are nearing their end of life. The project offers 24 hour high support providing 79 bed spaces. Support is delivered by a team of support workers, specialist support workers and night workers.

The service sits in the heart of Westminster. Westminster is a high profile borough, with extensive network partners in ending homelessness and understanding of the needs of entrenched rough sleepers. Westminster offers extensive training opportunities,the service provides good work experience for psychology or social worker graduates. Edward Alsop Court Hostel works in partnerships with Westminster Council, The Passage, The Connection at St.Martin's, St.Mungo's, Turning Point, CGL, SLAM and other specialised services. The team works closely with each resident to secure appropriate longer term accommodation from the beginning of their stay.

The ideal candidate will have good knowledge and understanding of homelessness and demonstrate the ability to manage a complex group with dynamic needs. They will be someone who is energetic, enthusiastic, non-judgemental, a team player, thrives on working under pressure, providing effective crisis intervention, able to assess the needs and risks of clients, demonstrate good problem solving skills, and can demonstrate excellent networking and partnerships. They will have excellent communication skills (both verbal and written) and will be good at using their own initiative. The post holder will receive regular supervision and casework management sessions and monthly reflective practice sessions.

Key Accountabilities

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

- Undertake key-working responsibilities for a service-user caseload assigned by the Team Leader/ Manager.
- Empowering and providing holistic support to service-users with high complex needs, specifically; single homeless people with mental health and substance misuse problems, dual diagnosis and forensic histories.
- Building working relationships with local authorities, health trusts the local community and local police to support our service-users.
- To induct new clients in line with the service policy.
- To complete onward referrals to identified move-on and support clients to prepare effectively for move on.
- To support and encourage clients to undertake housekeeping and client duties as necessary in order to maintain a clean and safe physical environment.
- Reporting safeguarding issues efficiently using Look Ahead protocol policies and procedures.
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that service-users enjoy a high quality of accommodation.
- Advising service-users on benefits and financial difficulties.
- Conducting face to face interviews and assessments to assess service-users suitability for the service.
- Supporting service-users to set personalised goals in the form of a support plan.
- Ensuring ongoing assessment and management of risk assessments with service-users.
- Involving service-users in the development, design and delivery of the service.
- Maintaining service-users rent accounts, and ensuring their rent accounts are managed and kept up to date.
- Conducting Health & Safety checks.
- Assisting the team in meeting occupancy targets by proactively preparing properties to be re-let.
- To ensure that rental income is maximised by filling voids promptly and in line with the service's policy.
- To liaise with Housing Benefit and the Department of Work and Pensions to ensure that clients and the Hostel receive all monies due to them.
- To maintain a high standard of record keeping and keep all financial and administrative systems up-to-date and in line with policy.
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.

For further information, please refer to job application link

Recruiting for a Walking Night Support Worker to join our service at Cromwell Road!

GBP 22,564 per annum, working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, health care and more.

Job Overview:

To enable vulnerable people to manage their licences and move towards greater independence within the community by providing a flexible and individually tailored support package.

Key Responsibilities:

• Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
• Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
• Carry out all waking night task checklist in the service and support all customers at night in managing incident & reporting in line with LACS policy and procedures.
• Support customers to move on from the service through their identified move on pathway liaising with Tower Hamlet's HOST and Clearing House.
• Develop and maintain links with all key agencies and service providers in the local community
• Empower customers to ensure they receive the service and benefits they are entitled to
• Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
• Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
• Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
• Engage in learning and development activity to increase knowledge and skills
• Ability to defuse challenging behaviour with awareness of personal safety.
• Adhere to Look Ahead's Policies and Procedures
• Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Please see our website for the full JD.

Recruiting for Support Worker (Maternity Cover) to join our Homelessness and Complex Needs service in Westminster!

£22,568 per annum - plus Pension scheme. 40 hours per week. This opportunity will be a fixed-term contract as part of Maternity cover until October 2022.

Edward Alsop Court provides accommodation for men over 50 with complex needs around health, mobility, alcohol use, or personality disorder. There are 15 self-catering beds for men over 35 with low needs, to prepare them for independent living. Specialist support is provided around re-offending behaviour, mental health issues, and substance misuse. EAC implements and promotes supporting people out of homelessness, particularly those with complex trauma or a diagnosis of personality disorder.

Job Overview

The post holder will work at Edward Alsop Court Hostel a support accommodation service for men with complex needs supporting men with complex substance use, mental and physical health and offending behaviours, and those who are nearing their end of life. The project offers 24 hour high support providing 79 bed spaces. Support is delivered by a team of support workers, specialist support workers and night workers.

The service sits in the heart of Westminster. Westminster is a high profile borough, with extensive network partners in ending homelessness and understanding of the needs of entrenched rough sleepers. Westminster offers extensive training opportunities,the service provides good work experience for psychology or social worker graduates. Edward Alsop Court Hostel works in partnerships with Westminster Council, The Passage, The Connection at St.Martin's, St. Mungo's, Turning Point, CGL, SLAM and other specialised services. The team works closely with each resident to secure appropriate longer term accommodation from the beginning of their stay.

The ideal candidate will have good knowledge and understanding of homelessness and demonstrate the ability to manage a complex group with dynamic needs. They will be someone who is energetic, enthusiastic, non-judgemental, a team player, thrives on working under pressure, providing effective crisis intervention, able to assess the needs and risks of clients, demonstrate good problem solving skills, and can demonstrate excellent networking and partnerships. They will have excellent communication skills (both verbal and written) and will be good at using their own initiative. The post holder will receive regular supervision and casework management sessions and monthly reflective practice sessions.

Key Accountabilities

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

- Undertake key-working responsibilities for a service-user caseload assigned by the Team Leader/ Manager.
- Empowering and providing holistic support to service-users with high complex needs, specifically; single homeless people with mental health and substance misuse problems, dual diagnosis and forensic histories.
- Building working relationships with local authorities, health trusts the local community and local police to support our service-users.
- To induct new clients in line with the service policy.
- To complete onward referrals to identified move-on and support clients to prepare effectively for move on.
- To support and encourage clients to undertake housekeeping and client duties as necessary in order to maintain a clean and safe physical environment.
- Reporting safeguarding issues efficiently using Look Ahead protocol policies and procedures.
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that service-users enjoy a high quality of accommodation.
- Advising service-users on benefits and financial difficulties.
- Conducting face to face interviews and assessments to assess service-users suitability for the service.
- Supporting service-users to set personalised goals in the form of a support plan.
- Ensuring ongoing assessment and management of risk assessments with service-users.
- Involving service-users in the development, design and delivery of the service.
- Maintaining service-users rent accounts, and ensuring their rent accounts are managed and kept up to date.
- Conducting Health & Safety checks.
- Assisting the team in meeting occupancy targets by proactively preparing properties to be re-let.
- To ensure that rental income is maximised by filling voids promptly and in line with the service's policy.
- To liaise with Housing Benefit and the Department of Work and Pensions to ensure that clients and the Hostel receive all monies due to them.
- To maintain a high standard of record keeping and keep all financial and administrative systems up-to-date and in line with policy.
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.

For further information, please refer to job listing on our website.

Recruiting for Bank Support Workers to join our mental health service in Waltham Forest!

GBP 10.85 per hour, plus Pension scheme. This role is working a zero hour contract.

Overall Purpose

Bank Support Workers have the ability to accept any shifts available on an ad-hoc basis across from all of Look Ahead's specialisms including Mental Health, Learning Disabilities, Homelessness and Young People. Bank Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. Within Learning Disability services, this will include providing physical, domestic, emotional and social care. Within Mental Health and Homelessness services they will enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. While carrying out activities, Bank Support Workers should deal with all customers, visitors and staff in a professional and appropriate manner and report to Look Ahead staff and management any observations relating to customers' welfare.

Key Responsibilities

- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Building supportive, trusting relationships with customers
- Conducting key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Report any observations relating to customers welfare
- Develop and maintain links with all key agencies and service providers in the local area to provide a range of engagement opportunities for customers in the community
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Empower customers to ensure they receive the service and benefits they are entitled to
- Engage in learning and development activity to increase knowledge and skills
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

The above sets out the key responsibilities and typical tasks, however not all of these tasks will be relevant to all specialisms. You may also be required to undertake various other tasks and duties to ensure that our customers' needs are fully and effectively met. The list is not exhaustive.

Skills, Knowledge and Experience

Applicants may have some previous relevant work experience. This may be experience gained from care of a vulnerable person or work in similar organisations. Prior experience is not a pre-requisite for the role as key behaviours and core competencies will also be taken into account.

Please see our website for the full job description.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Project Worker Complex Needs – Homelessness

2 x vacancies

Do you believe everyone should have a place to call home and the chance to lead a fulfilling life? Do you have the commitment and resilience needed, to work with some of the most vulnerable people in our communities? If the answer is yes, this could be the role for you.

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We are seeking experienced and highly motivated individuals, for our Complex Needs Accommodation Service. This Project is an 18 -bed mixed supported accommodation based in Islington. The role will require you to work alongside the Regional Services Manager and Services Manager, to provide a high level of support to these clients.

You will be in a specialist role designed to work with people with complex support needs relating to: substance use, mental ill health & physical health needs. You will also play a key part in safeguarding, liaising with external professionals, preventing homelessness and promoting the independence and social inclusion of these clients.

To be successful, you will have previous experience of working with offenders and / or people with complex support needs. You will also have the ability, to manage a caseload and deliver positive outcomes utilising your knowledge of the health & social care sector.  A flexible, innovative and creative approach to working with a sometimes hard to engage and challenging client group, is also required.

The working rota for this post is Monday - Friday. (no weekend shifts) and a mixture of earlies (8am - 3.30pm) & lates (3pm - 10.30pm)

Submission of applications: Ongoing

Interviews to be held on: 13th - 15th December 2021 and during January 2022

This post will require an Enhanced DBS check to be processed for the successful applicant.

Our attractive benefits package includes:

• A salary increase after successfully completing six months.
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed and are IIP Silver accredited.