Legal administration jobs

A little bit about the role 

Location: Hybrid, 2 days a week expected in our London Office. Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage.

The Academic Registry team, one of the sub-teams within programme management, is responsible for ensuring that participants’ academic  programme journeys are well-administered. The team are responsible for areas such as academic policies and processes (including for assessment and student records), along with several other operational aspects of Frontline’s academic provision, from attending and preparing data for examination boards or exceptional circumstances panels, to liaising with external markers.

The Academic Programmes Officer will work primarily as part of the Academic Registry, within Programme Management, to contribute to a first-class participant experience on the Approach Social Work programme. You will need to be flexible and adaptable in response to diverse requirements in the wider team through the academic year. A responsive and supportive standard of customer service is expected throughout, including at peak periods.

Some key responsibilities include:

• Coordinate assessments and preparation for exam boards, including managing marker allocations, deadlines and payments, and recording and communicating assessment outcomes
• Analyse feedback and other data to support the continuous enhancement of the Approach Social Work programme.
• Maintain accurate participant records, ensuring that all data is maintained and shared appropriately and in line with legal and regulatory requirements
• Build strong working relationships within Frontline and with external partners, e.g. in our university partner, to support effective collaboration

A little bit about you 

We are looking for someone who is committed to Frontline’s values and can balance support for participants with an understanding of the importance of agreed regulations and procedures in maintaining academic standards. You will be highly numerate and organised, with excellent attention to detail. Experience of working with student records in a higher education environment is highly desirable.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

This role is ineligible for sponsorship and so all applicants must have the right to work in the UK.

About Ataxia UK 

Ataxia is the umbrella term for a group of neurological conditions and Ataxia UK is the UK’s leading ataxia support and research charity. Our Services team is dedicated to supporting everyone affected by ataxia in the UK to live their best possible life. We offer a Helpline and Advocacy service that provides trusted information, tailored advice, and one-to-one support to help people access their rights. Alongside this, we deliver a range of activities, engagement opportunities, and volunteer-led initiatives designed to bring the ataxia community together and reduce feelings of isolation.

About the Role   

We’re looking for a motivated and organised Volunteering and Community Programme Intern to join our small, supportive Services Team. This role is central to coordinating and developing Ataxia UK’s volunteering network and community initiatives, helping strengthen the support available to people affected by ataxia.

You’ll play a key role in supporting volunteers, organising community events, and assisting with the delivery of services that help people affected by ataxia live the best possible quality of life. The role also contributes to the growth and improvement of our volunteering and community programmes, ensuring they continue to meet the needs of our community effectively and inclusively.

This is a full-time role with hybrid working arrangements — three days a week in the office (or more if preferred) and two days working from home. Some flexibility may be required to support events and activities across the organisation.

About you 

You’re an organised and proactive person who enjoys connecting with others and helping make a difference and you are confident communicating with people from all walks of life — including those affected by challenging circumstances. You’re comfortable working independently and as part of a small, supportive team. Experience supporting volunteers, community activities, or service delivery would be an advantage.

Benefits of working for us. 

• 25 days annual leave pro rata (rising to 30 with a length of service)
• Extra holiday day for your birthday
• Access to a free Health Plan, Employee Assistance Programme & Employee Hotline
• Flexible hybrid working
• Pension scheme
• Enhanced maternity and co-parental leave
• Cycle to work scheme
• Training and development opportunities
• Accredited Living Wage Employer

Please apply using our Application Form which can be downloaded via Charity Job. Working days are to be agreed with the successful applicant for this part-tme, 21-hour position. 

The West Midlands Synod of the United Reformed Church is looking for an individual to provide technical expertise on buildings and property in support of Synod Officers, members of Synod Committees and local churches.

This post will involve some travel to properties around the West Midlands (Shropshire, Staffordshire (including the Black Country), Herefordshire, Worcestershire, Warwickshire, Birmingham (including the Royal Town of Sutton Coldfield and Solihull Metropolitan Borough) and all of Gloucestershire except that covered by the South Gloucestershire Local Authority)

The successful candidate will be working to a wide brief and is expected to undertake a range of duties including, but not limited to, advising and initiating action on property issues in local churches, overseeing quinquennial inspections and manse inspections, and providing advice on property-related matters to Synod Committees.

We are looking for someone who:

• has experience of property matters either through extensive operational management or through the practice of a relevant profession, while holding appropriate qualifications at higher or professional level
• has some knowledge of charity procedures
• is a team player and is used to working collaboratively
• possesses effective oral and written communication skills
• possesses sound IT skills
• has a willingness to work within the Christian ethos of the United Reformed Church
• can work flexibly with some evening and weekend work
• is a car driver (as many of our properties cannot be easily reached by public transport)

In return we can offer a friendly, supportive and flexible working environment, five weeks’ annual leave and a contributory pension scheme. 

We do not accept CVs and require candidates to fill in an application form to ensure we consider each person on equal terms. We follow United Reformed Church Safer Recruitment Policy and Practice.

Closing date for applications: 5pm on Monday 20 October 2025.

Interviews will be held in the week beginning 17 November 2025.

Auditory Verbal UK (AVUK) is an award-winning charity that wants all deaf children to have the same opportunities in life as their hearing peers.

It supports deaf babies and children to learn to listen and speak with Auditory Verbal therapy and provides internationally accredited training in Auditory Verbal practice for health and education professionals.  AVUK works to raise expectations and outcomes for deaf children and increase access to, as well as awareness and understanding of, Auditory Verbal therapy, with a clear mission to enable every family with a deaf child the opportunity to access Auditory Verbal therapy through publicly funded services close to where they live.   

OVERVIEW

We are seeking a highly organised and proactive Executive Assistant to provide dedicated support to the CEO and Senior Management Team.  This is a unique opportunity for someone looking to build on their business administration experience and take the next step in their career.

In this pivotal role, you’ll be at the heart of our organisation, supporting day-to-day operations, contributing to strategic initiatives, and ensuring the smooth execution of both administrative and project-related tasks.  You’ll gain unparalleled access to all areas of the business, working closely with senior leaders and gaining exposure to corporate management policies, techniques, and decision-making processes.

This role offers:

• High-level autonomy and the chance to operate at board and senior management levels.
• Mentorship from the CEO, Director of Finance and Operations, and other senior leaders, providing insight into executive leadership and strategic planning.
• A dynamic, fast-paced environment where your critical thinking, problem-solving, and communication skills will be valued and developed.
• The opportunity to make a real impact while growing your professional capabilities and expanding your career horizons.

CONTRACT DETAILS

Location: Primarily remote with occasional working in London

Working Hours: Full-time (37.5 hours per week); compressed or part-time would be considered; flexible working fully supported; occasional evening work may be required

Contract Type: Fixed-term, 2 years

Salary: £35,000 per annum FTE depending on experience, plus benefits including 7% employer contribution to Group Pension Scheme

Holiday: 27 days (pro rata) plus Bank Holidays and 1 privilege day

Reporting To: CEO

KEY RESPONSIBILITIES

Executive Support

• Act as liaison between the CEO and internal and external stakeholders, drafting communications and ensuring clear, timely information flow; supporting scheduling of meetings and tracking of actions and, with support from the CRM Manager, ensuring key contacts and relationship data are accurately and securely maintained on the organisation’s central database.
• Coordinate meetings and agendas with the CEO, Director of Finance and Operations, Chair of the Board, and Board sub-committees; manage papers and follow-up actions.
• Organise external meetings, including venue liaison, room bookings, and travel arrangements.
• Provide administrative support to the Senior Management Team (SMT), including preparing reports, presentations, and other materials as required.
• Coordinate SMT and Programme Board meetings including compilation and circulation of agendas and supporting documents.
• Prepare regular status updates on project progress; maintain a record of agreed actions from meetings and liaise with team members to gather updates and ensure timely completion.
• Act as a point of contact between the Senior Management Team and working groups focused on Equity, Diversity & Inclusion and Well-being.

Board Support & Impact Reporting

• Support board-level processes by coordinating meeting logistics; prepare, compile and circulate materials including agendas, minutes, reports, and presentations;.
• Maintain accurate records of meetings including tracking and reporting on Board decisions and action items, ensuring timely follow-up and completion.
• Assist in developing and maintaining risk management and impact reporting frameworks and tools for the Trustee Board.
• Collect, analyse, and report on data related to AVUK’s strategic programme impact and outcomes.

Governance and Additional EA Support Duties

• Support the Director of Finance and Operations and Operations Manager to ensure AVUK’s legal obligations regarding governance, record-keeping and reporting requirements are maintained.
• Oversee office management and liaise with landlords at AVUK centres in London, Bicester, and flexible workspaces in Glasgow and Leeds.
• Manage special projects and initiatives as assigned by the CEO or Senior Management Team, including planning and execution.

These responsibilities are not exhaustive and will be reviewed, in consultation with the post-holder, from time-to-time and amended in light of the changing needs of the charity and experience and development of the post-holder.

PERSON SPECIFICATION

Essential:

• Proven experience as an Executive Assistant in a similar role, or in direct organisational management.
• Strong organisational and time management skills, with the ability to manage multiple priorities effectively.
• Excellent written and verbal communication skills, with a high level of attention to detail.
• High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to work independently and collaboratively within a team.
• Demonstrable discretion and ability to handle confidential information with professionalism.

 Desirable:

• Familiarity with governance structures and impact reporting frameworks.
• Strong analytical and problem-solving skills.
• Experience in project management and coordinating cross-functional initiatives.
• Proficiency in Salesforce or other CRM platforms, including data logging, relationship mapping, and report generation.
• Knowledge of Microsoft tools (e.g., SharePoint, Teams, Planner) to support effective information sharing and action tracking across teams.

INSTRUCTIONS TO APPLICANTS

Anyone wishing to apply for this post should submit their CV along with a covering letter (max 2 pages) explaining what draws them to working for our charity and how they see their skills contributing to our work.  Applications received after 9:00am on Monday 20 October 2025, will not be considered.Only candidates shortlisted for interview will be contacted.Interviews will take place via MS Teams.

Key Dates

Closing date for applications:  Monday 20 October at 9:00am

Shortlisted candidates notified:  Via email on or before Wednesday 22 October

Interviews:  First Round: Tuesday 28 October, Second Round:  w/c Monday 03 November

We use a blind recruitment system to ensure fairness.  Personal details such as name, address, social media links, gender, ethnicity and educational institutions remain hidden until shortlisting is complete.

We believe that diversity brings strength to our organisation; we recognise and value the importance of lived experience and encourage people of all backgrounds and abilities to apply for this role.

Strictly no agencies.

WHAT IS START NETWORK? 

Our purpose is to be a catalyst for system-level change that improves the efficiency, effectiveness and ethics of humanitarian action. We do this by working as a network to develop, test & spread new ways of collaborating and resourcing locally-led crisis response and anticipation. 

Our current membership is made up of over 130 local, national and international NGOs based all around the world. We also support 10 national and regional hubs made up of civil society organisations and NGOs as our vehicle for devolving power, resources and accountability. 

OUR SOLUTIONS 

DECENTRAISLING & LOCALLY-LED ACTION: Shifting power and resources and de-centralising decision-making to locally led networks and organisations. 

 EARLY & RAPID FINANCING: Building a global financing system that reduces risk, anticipates, and acts ahead of predictable crises. 

 COMMUNITY-LED INNOVATION: Incentivising innovative, locally led, and contextual solutions and learning from them together with people affected by crises. 

 For more information about Start Network and what we do, please visit our website.  

OUR VALUES 

WE PUT PEOPLE FIRST: Communities come first in our decision-making and programming. 

WE ARE BRAVE: We have great ambition and are willing to explore new things and take risks to achieve it 

WE OPERATE COLLECTIVELY: We leverage the value of working as a network, sharing risk and resources, and learning together. 

WE ARE INCLUSIVE: We see the value in diverse perspectives and work to remove the barriers that prevent voices from being heard. 

WE ARE OPEN: We work transparently and with integrity, building mutual trust in all levels of our work, from governance to programming. 

WE ARE ETHICAL: We behave and operate based on key principles of anti-racism, non-discrimination, and anti-colonialism. This is a work in progress. 

JOB PURPOSE
This role is based in the Finance Team and works closely with the Resource Mobilisation and Programme teams. The role contributes to the effectiveness and impact of our work by supporting the sound financial, grant management, and administrative practices across Start Network. The role will be responsible for the end-to-end grant management cycle for a number of large and / or complex grants from institutional and corporate funders. The postholder will ensure that the financial and administrative systems and procedures for the programmes and budgets are of high quality and compliant with donor and legal requirements.

The Role: 

Are you passionate about helping voluntary and community groups in the BCP Council area to survive and thrive? Can you effectively share your skills and expertise in running such groups with them?

You will be delivering information, advice, guidance, and bespoke support along with training as appropriate on the legal, income generation, technical and good practice aspects of running a VCS organisation.

You’ll be joining a flexible, innovative, and friendly team. 

Key Responsibilities: 

• Support and advise new and existing VCS organisations on governance, legal structures, trustee roles, strategic planning, and compliance. 

• Provide tailored funding guidance, helping groups identify and access relevant grants, contracts, trading opportunities, and donor support. 

• Develop and deliver training and resources, including webinars, model policies, and toolkits to strengthen organisational capacity. 

• Facilitate collaboration and partnerships across the sector, encouraging shared learning, co-design, and collective action to meet community needs. 

• Maintain strong networks and communication channels, offering one-to-one support, signposting to specialist services, and promoting the sector to stakeholders. 

About you  

You will have extensive knowledge of the voluntary and community sector (VCS) and an awareness of the changing environment for local communities and voluntary organisations and the challenges they face.

As a people person with great interpersonal skills, you’ll be able to build and maintain excellent professional relationships delivering bespoke support, which enables the local VCS to fulfil their missions more effectively, improve performance and governance and become stronger, safer, and more sustainable.

What we can offer in return  

In return we offer a competitive salary and great benefits, including contributory pension scheme, 25 days holiday (pro-rata) plus all bank holidays, season train ticket loan, flexible working and much more.

Engagement and Development Manager
Location: The Bay Foodbank, NE29 6BA
Hours: Full time (40 hours per week)
Salary: £31,592.78

At The Bay Foodbank, we believe no one in our community should go hungry or face crisis alone. We provide emergency food support, reduce food waste, and work with partners to build a stronger, more resilient community.

We are now looking for an Engagement and Development Manager to join our Senior Leadership Team. This is an exciting opportunity for someone who is passionate about community impact, experienced in stakeholder engagement and fundraising, and ready to help shape the future of the foodbank.

About the Role
As Engagement and Development Manager, you will:
 Lead on fundraising and income generation, developing strategies to secure support from donors, grants, community events, and corporate partnerships.
 Build and nurture relationships with partners, supporters, volunteers, and the wider community.
 Develop and deliver marketing and communications campaigns to raise awareness of our work.
 Support organisational growth through strategic planning and operational improvements.
 Provide line management to staff, supporting their development and fostering a collaborative culture.

This role is central to ensuring the foodbank remains financially sustainable, operationally effective, and deeply connected to the community we serve.

About You
We are looking for someone who has:
 Experience in fundraising, stakeholder engagement, or communications.
 Strong relationship-building and leadership skills.
 The ability to manage projects, prioritise, and work under pressure.
 Excellent communication skills, both written and verbal.
 A positive, professional, and engaging approach.

Experience in the voluntary/community sector and a full driving licence are desirable.

Why Join Us?
You’ll be joining a dedicated team that believes in creating real change and supporting people when they need it most. You’ll be making a real, meaningful and instant impact on peoples lives.

If you are motivated, proactive, and ready to make a difference, we would love to hear from you.

Closing Date: Monday 27th October 2025
Interviews: Tuesday 04th - Wednesday 05th November 2025.

About the Sickle Cell Society (SCS)

The Sickle Cell Society (SCS) is the only national charity in the UK that supports and represents people affected by a sickle cell disorder. We provide information, advice and support to enable people to improve their overall quality of life. Over 18,500 people in the UK have a sickle cell disorder, an inherited condition that predominantly affects people of Black African and Black Caribbean heritage; and to a lesser extent people of Mediterranean, Middle Eastern, South Asian and Central/South American heritage. 

Job Purpose:

To assist the Fundraising Manager in the delivery of the Sickle Cell Society’s (SCS) Fundraising Strategy and on-going development to achieve its fundraising priorities and targets. An exciting and varied role we are seeking a strong team player, and someone with the confidence and initiative to help develop and grow charitable income. The post holder will be someone with a ‘cando’ attitude and the enthusiasm to want to learn and get things done. We are a small, friendly and closely knit team of 20 skilled and highly committed staff and over 50 active volunteers.

The post-holder will work closely with the Fundraising Manager, and wider team to provide an engaging supporter journey and timely, efficient donor care to existing and new supporters of the Society. Responsible for helping the team meet our agreed income targets for celebratory giving, challenge events, community fundraising and corporate payroll giving initiatives.; the post-holder will be keen on developing their Fundraising career and interested in expanding their use of CRM databases, data management and the production of reports for effective donor stewardship.

You will be responsible for the membership and donors’ database (Beacon) keeping up to date and reporting back on results, whilst ensuring data compliance and implementation of data. You will be highly proficient in the use of business IT systems in particular Microsoft Excel to analyse data, and you will also have at least one year’s experience, or equivalent, in producing detailed and insightful reports.

The post-holder will be a confident communicator and collaborator with proven relationship building and creative and innovative fundraising skills. You will also support the development of our fundraising communications, monitoring performance across all channels driving best practice and income growth. You will generate and develop engaging fundraising communications and be responsible for your own copywriting, including thanking our wonderful donors via the most appropriate communication channels. 

This varied role will give you the opportunity to further your fundraising skills across a broad range of income generating activities as well as build strong, professional relationships to benefit the SCS’ charitable objectives.

Visit our website for a job description and details on how to apply.  The role closes on October 28th 2025

LGBT Independent Domestic Violence Advocate (IDVA) Birmingham & West Midlands.

Full-time 37 hours per week.

Birmingham LGBT is seeking to recruit a full-time LGBT IDVA covering Birmingham and the West Midlands to ensure that LGBT victims/survivors of domestic violence have access to an IDVA who will offer support, signposting, advocacy, risk management and safety planning.

We recognise the importance and advantages of diverse workplaces and communities, and we acknowledge under-representation in our workforce of Black, Asian and global majority people; people with a Romany or Irish Traveller background, and people with lived experience of migration. We particularly welcome applicants from those backgrounds, identities and lived experiences

The successful applicant will join a motivated and enthusiastic team based at the Birmingham LGBT Centre in central Birmingham.

Salary: £27,506 per year, plus up to 5% matched pension contributions.

Hours: Full-time, 37 hours per week, with some evening and Saturday work;

Annual Leave entitlement: 25 days.

Two-year, fixed-term contract, may be extended subject to funding.

Birmingham LGBT is an equal opportunities employer.

Closing date for applications is 5pm on Tuesday 28th October 2025.

Applications should be sent by email 

Applications will be reviewed anonymously and candidates selected for interview will be invited shortly after the closing date.

Download an application pack from our website. 

For more details or an informal chat about this vacancy, please phone us and ask for your contact details to be passed on to Steph Keeble, Director.
 

Main Duties

 ·Provide independent advocacy and support to LGBT survivors of domestic violence.

·Work with survivors from the point of crisis and offer intensive support to help ensure short-term and long-term safety.

·Maintain multi-agency links and partnerships through protocols and procedures that prioritise the safety of survivors of domestic violence.

·Empower service users by providing them with emotional and practical support, thus enabling them to access their rights, empowering them to make decisions and increasing their life options.

·Inform survivors of full range of civil, criminal and practical options that might increase their safety.

Casework Management

·To advise and support LGBT survivors of domestic violence.

·To undertake advocacy casework, working with survivors following an initial assessment of their needs, working within a structured key-working relationship.

·To provide one-to-one-emotional, practical, legal and advocacy support to survivors through the development of an individual support plan, including risk assessments, safety planning and assistance in accessing other relevant services such as the police, counselling, housing, and legal services.

·To support LGBT survivors of domestic violence who are going through the criminal justice system.

·To develop and maintain good working relationships and links with other agencies, referring service users to appropriate specialist agencies where necessary as part of a support plan and in consultation with them.

·To ensure that any issues in relation to child or adult protection concerns are responded to in line with Birmingham LGBT’s policies and are brought to the immediate attention of the line manager.

·To deliver training on LGBT domestic violence.

·To work within Birmingham LGBT’s policies and procedures.

Monitoring, Evaluation and Information Management

·To participate in the collection and maintenance of information on relevant referral agencies and local services.

·To ensure high quality and effective statistical monitoring is undertaken at all times in accordance with Birmingham LGBT’s procedures.

·To produce monitoring reports as requested by the Office of the West Midlands Police and Crime Commissioner.

·To maintain accurate, confidential service-user records of contact details and interventions, ensuring that personal information is up-to-date and that it is kept secure and confidential at all times in compliance with the Data Protection Act 1998 and Birmingham LGBT’s procedures.

·To ensure that feedback from service users and agencies is actively sought to inform the continuous improvement and development of the service.

Professional Development and Training

·To keep up-to-date with developments in legislation, policy and local and national government initiatives that address domestic violence.

·To attend and prepare for regular meetings with the line manager and to participate in individual appraisals in accordance with Birmingham LGBT’s policies and procedures.

·To attend internal or external training events, meetings or forums, as requested by the line manager and in line with the post-holder’s professional development plan.

·To attend regular team meetings.

·To carry out other duties as may from time to time be reasonably required by the line manager.

·To support colleagues with general duties at the Birmingham LGBT Centre.

Waking Hostel Night Shift Worker – £22,207 per year 
Richmond (Kew Road) – Part-time, 30 hours per week (Saturday, Sunday, Monday, 9.45 pm – 8.45 am)

Make a difference while others sleep.
Join SPEAR and help create a safe, calm environment for people who’ve experienced homelessness. As a Waking Hostel Night Shift Worker, you’ll stay awake throughout the night to keep the hostel secure, provide practical and emotional support, and respond quickly to any issues, safeguarding residents and ensuring everyone feels respected and safe.

What you’ll do

• Be the first point of contact overnight, providing a welcoming and supportive presence.
• Carry out regular building patrols, monitor doors and access points, and respond calmly to emergencies or disputes.
• Identify and act on safeguarding concerns, following SPEAR’s procedures and escalating issues promptly.
• Keep accurate records of overnight activity and incidents, and give a clear handover to day staff.
• Handle calls and general enquiries, and liaise with on-call managers when required.
• Support residents with practical needs and maintain a positive, inclusive atmosphere.

What you bring

• Experience supporting people affected by homelessness or rough sleeping, including those with complex needs.
• Strong safeguarding knowledge and confidence to identify and escalate concerns.
• A calm, approachable manner and the resilience to manage challenging behaviour.
• Good communication and record-keeping skills, plus the ability to work independently and as part of a team.
• Willingness to work regular night shifts and occasionally attend daytime training or meetings.

Why join SPEAR

You’ll be part of a welcoming, values-driven charity committed to ending homelessness and supporting staff wellbeing. Benefits include:

Generous holiday – 26 days plus public holidays (pro rata), rising by up to 5 extra days with length of service
Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
Cycle to Work – Save on a new bike and accessories through salary sacrifice
Season ticket loan – Interest-free loan for annual travel passes
Moving house day – Extra day’s leave when you move home
Financial security – Life assurance (4× salary) and interest-free emergency staff loan
Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
Career development – Ongoing training, learning and progression opportunities
Blue Light Card – Discounts across a wide range of shops, restaurants and services

Apply now and help create a safe, supportive night-time environment where residents can rest and rebuild their lives.

About The Role

We’re looking for a Customer Care Coordinator to join our welcoming team at the Royal British Legion. This is a fantastic chance to be part of one of the UK’s most recognised charities. You’ll be the first point of contact for supporters and members of the public, ensuring every interaction is handled with warmth, professionalism and care.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

As a Customer Care Coordinator, you’ll take incoming calls, process donations, and help with requests ranging from wreath orders to fundraising materials. You’ll also keep supporter records accurate and up to date, making sure each individual has a smooth and positive experience with us. Every day will bring something different, but your role will always be centred around giving our supporters the very best service.

We’re looking for someone who enjoys working in a fast paced environment, has a confident and empathetic telephone manner, and takes pride in attention to detail. Previous experience in customer service or call handling is highly valued, as is familiarity with databases or CRM systems. Above all, you’ll be passionate about delivering exceptional care and leaving supporters with a lasting positive impression.

By joining us, you’ll be playing an important role in campaigns like the Poppy Appeal and Fields of Remembrance, directly contributing to the work we do for the Armed Forces community. If you’re enthusiastic, professional and want to be part of a close-knit, dedicated team, we’d love to hear from you.

Based at our Central London Office in SE1 with flexibility for hybrid working after an initial period of approx.. Hybrid working will involve a minimum of 2 days per week spent at our Central London office.

Employee benefits include -

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date: 19th October 2025
Interview Date(s):  Interview dates expected between 27th October – 7th November (subject to change)

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Main purpose of post
This role is to lead and be responsible for the development, management and
delivery of WPCC’s high quality, professional counselling and complementary
therapy services for adults, and for children and young people, at the Cavendish
Centre and in outreach locations. This role supports the holistic well-being of
service users, ensuring the services are safe, effective, accessible, and aligned
with the charity’s values and objectives

 To lead and be responsible for the delivery of effective service provision,
including outreach services, and to maintain the ethos and high
standard of the supportive care offered.
 To lead a service that provides one-to-one and small group
complementary therapy services and one-to-one counselling for around
1,000 beneficiaries per annum, including outreach provision in hospitals.
 To be responsible for the management of a complementary therapy and
counselling services budget of around £500,000 per annum.
Leadership & Service Development
 Lead and develop complementary therapy and counselling services to
meet the needs of clients, families, and carers.
 Plan and schedule timetables and freelance staffing rotas to maximise
the availability of counselling and complementary therapies within
available budgets, maximising freelancer availability and efficient
appointment scheduling.
 Evaluate and enhance service delivery in line with best practices, clinical
guidelines, and regulatory requirements.
 Identify and implement service improvements, based on user feedback,
evidence-based practice, and sector developments.
 Work effectively with the Head of Cancer Services and other service leads
to ensure counselling and complementary therapies are an integral part
of the wider WPCC service offer to people affected by cancer.
 To be part of a service lead team which can provide leadership cover
across all services to address day-to-day operational issues, including
safeguarding cover (for adult and children’s services) and maintenance
of service availability.
Freelance therapist management
 Recruit, support, and manage a multidisciplinary team of freelance
counsellors, therapists, and volunteers.
 Ensure therapists delivering these services are of a suitable quality, and
have up-to-date and relevant accreditation/professional registration to practice, including clinical supervision arrangements, insurance, CPD
and DBS checks.
 Provide professional oversight of freelance therapists ensuring all
professional standards are met
 Ensure all team members adhere to safeguarding, clinical governance,
and confidentiality standards.
 To ensure therapists delivering these services are of a suitable quality
and have up-to-date and relevant accreditation/professional registration
to practice, including clinical supervision arrangements, insurance, CPD
and DBS checks.
Quality Assurance & Compliance
 Maintain up-to-date knowledge of ethical standards and legal
requirements in counselling and complementary therapy (e.g. BACP,
CNHC, HCPC).
 Oversee risk assessments, safeguarding processes, and incident
reporting procedures.
 Monitor and report on service performance using agreed metrics and
impact evaluation tools.
Client Care & Support
 Ensure services are inclusive, trauma-informed, culturally sensitive, and
tailored to individual needs.
 Act as a senior point of contact for complex cases, ensuring appropriate
pathways and referrals.
 Maintain a client-centred approach, fostering dignity, respect, and
empowerment.
Partnerships & Engagement
 Build and maintain relationships with health professionals, community
organisations, and funders.
 Liaise as required with external stakeholders, such as healthcare
professionals, safeguarding teams, education providers, social services,
and third sector partners.
 Promote the service through outreach, events, and stakeholder
engagement.
 Contribute to grant applications, reports, and impact assessments to
support sustainability and growth.
Governance, Administration & Reporting
 Manage budgets for therapy and counselling services, ensuring costeffectiveness.
 Maintain accurate and confidential records in line with GDPR and data
protection policies.
 Ensure suitable collection of activity data and produce service activity
and evaluation reports for internal and external stakeholders.

What you do
We are seeking a highly motivated individual who shares our values to join Weston
Park Cancer Charity’s busy charity team. Our Counselling and Complementary
Therapy Lead will play a vital role in leading counselling and complementary
therapies service, and will help us to deliver our vision: a better life for those living
with, and beyond, cancer in our region. If you are interested in progressing your
career within an organisation which makes a real difference to the lives of thousands
of people, we’d love to hear from you.

About you:
 You will be highly committed to ensuring the delivery of WPCC’s high-quality
counselling and complementary therapy services for adults and for children
and young people.
 You will be highly-organised. You will be able to plan a regular schedule to
maximise the beneficiary impact we are able to provide, whilst also able to
respond to short-term challenges such as practitioner absence.
 You will have a deep understanding of both counselling and complimentary
therapies and how they contribute to integrative cancer care.
 You will work effectively with colleagues, integrating one-to-one counselling
and complementary therapies as part of a wide-ranging service delivery team
which offers advice, transport, peer-to-peer support, and group support.
 You will be committed to delivering safe and confidential services, with a high
level of awareness of the legal and regulatory environment.
 You will be able to manage budgets and resources within the available budget.

The Role

The Events Coordinator plays a vital role in supporting the effective delivery of HTB's Evangelism & Mobilisation events and programmes, including Sunday Services, Events Christmas, Easter, HTB Alpha, Connect Groups, Teams, Prayer Ministry training, Workplaced and HTB Focus. This role ensures all operational, administrative, and logistical elements are well-managed and enables consistent implementation and excellent output across any of our 6 London sites (BR, OS, DW, CG, QG, EC).

The Key Responsibilities

The candidate must be able and willing to work evenings and weekends to deliver events,
courses, Sunday services and other ad hoc operational requirements as and when required.
Listed below are the key elements that the role holder will be accountable for delivering:
Operational & Administrative Support
• Plan and coordinate the logistical and operational elements for all Evangelism & Mobilisation events, services and initiatives
• Manage departmental inboxes and calendars, including meeting scheduling, inquiry responses, and follow-ups.
• Manage external bookings professionally.
• Onboard new suppliers, caterers, team and congregation.
• Maintain and update department systems such as project trackers, schedules, day plans and service and events databases.
• Support the continuous improvement of workflows and administrative systems, suggesting efficiencies where appropriate.
• Ensure projects, services and events adhere to safeguarding, legal, GDPR, insurance, and health & safety requirements and following relevant processes
• Process invoices, expenses, and credit card submissions accurately and on time.
• Oversee departmental tools and resources including software, hardware, and operational records—ensuring everything is up to date and functional.
• Procure equipment, stationery, and other supplies required for programme delivery.
• Organise and receive weekly deliveries and manage supplier relationships with catering suppliers and wholesalers
Programme & Project Coordination
• Support the delivery of Evangelism & Mobilisation events, services and projects through effective logistical planning and coordination.
• Track expenses and assist with budgeting and financial forecasting.
• Organise internal and external venue bookings, hospitality and catering, technical equipment, and other logistical requirements.
• Create and manage project plans, checklists, and updates; support the team in meeting key milestones and deadlines.
• Coordinate the creation and delivery of relevant media, comms and programme content materials for our services and events
• Facilitate clear, timely communication across the department and with other teams
• Coordinate department logistics for offsite events such as Focus and the Leadership Conference.
• Maintain accurate service and events records using church management systems such as ChurchSuite.
• Collaborate with Operations Coordinators, Events Coordinators and Managers across departments as needed.
• Support the mobilisation of the wider congregation by creating opportunities for involvement in department activities.

The Right Candidate

• Proven Coordination Experience: Minimum 2 years of experience coordinating projects and operational tasks, with a demonstrated ability to manage multiple responsibilities effectively.
• Passion for Sunday Services and Church events: Deeply committed to supporting, church events, services and ministries
• Excellent Communicator: Confident and professional in both written and verbal communication; able to engage effectively with a wide range of stakeholders across all levels.
• Strong Organisational Skills: Proven ability to prioritise tasks, manage a busy schedule, and remain calm and focused under pressure.
• Effective Problem Solver: Takes a proactive and logical approach to identifying challenges and offering clear, actionable solutions.
• Demonstrate One Team Mentality: Supporting the whole team with running courses, events and services on site which may include working evening Alpha, ad hoc Sundays, and special events such as Christmas, Easter and others as and when required

We have a rewarding opportunity available for a Female* Human Resources Manager to join our team based in Bristol. You will join us on Permanent basis, working either full time 37.5 hours per week (Monday to Friday) or part-time 30 hours per week, and in return you will receive a competitive salary of Point 30 £40,777 per annum (pro rata for part-time hours), plus benefits.

Established in 1983 Bristol MISSING LINK is a leading provider of Housing and Support Services to women with mental health and housing related support needs in Bristol.  Missing Link is the parent organisation to NEXT LINK domestic abuse services and SAFE LINK sexual violence services.

In return for joining us, we will offer you:

• Up to 30 days annual leave (depending on length of service)
• 3 extra holidays including International Women’s Day
• Excellent development and training opportunities
• Employer pension contribution (minimum 5% of your gross salary)
• Mindful Employer Plus Scheme
• Cycle to Work Scheme
• Long Service Awards
• Health and Wellbeing programme

 About the role:

 As our Female* Human Resources Manager you will be responsible for providing guidance and training to Managers.  You will also supervise, oversee, lead and manage the Human Resources team to provide an efficient Human Resource administration service.  You will uphold Missing Link’s policies and good practice guidelines and procedures, and participate and contribute as a member of the staff team.

Key duties and responsibilities of our Female* Human Resources Manager:

• To provide information, advice and guidance to managers on the interpretation of statutory employment law, disciplinary matters, ill-health and other employment matters.
• To provide information, advice and guidance to managers and staff on the organisation’s policies and procedures in relation to employment.
• To manage the timely and accurate delivery of administrative activities for the employee life cycle including new starter, life cycle changes and leavers within agreed performance levels and to comply with all statutory requirements.
• To maximise the capabilities of our Sage HR system.
• To liaise closely with other areas of Missing Link in particular payroll and finance to answer queries and raise any potential issues.
• To ensure an efficient and accurate recruitment process in line with current legislation from start to end to include advertising, managing applications, shortlisting, administrative support for interviews, references, DBS, offer letters and employment contracts.
• To liaise with recruitment agencies as required and ensure that optimum arrangements are agreed.
• To oversee and co-ordinate the employee training programme and ensure accurate records are held.
• To oversee Health and Safety assessments for employees as required and ensure that appropriate measures are put in place as required.
• To ensure that annual leave entitlement calculations are accurate and that records of leave taken are up to date.
• To ensure that team leaders are recording employee sickness and other forms of absence and that information is given to payroll.
• To ensure that all employee personnel files are accurate and up to date.
• Monitor and evaluate current performance levels within the team, with a view to identifying ways of improving performance levels.

This is not an exhaustive list of your duties and outlines the general ways in which it is expected you will meet the overall requirements of this post.

What we are looking for in our ideal Female* Human Resources Manager:

• A CIPD qualification or similar.
• Significant operational Human Resource and legal experience.
• Experience of providing general Human Resource administration services using system administration activities on a Sage HR System, or similar complex Human Resource system.
• Strong IT skills including use of complex Human Resource systems and Excel, highly analytical with the ability to manipulate data as required, and demonstrating a high level of attention to detail.
• Experience of streamlining systems.
• Experience of working to strict deadlines and managing a busy workload.
• Experience of managing a team.

How to apply

Please download the Application Pack from our website and complete the Application Form.  Please submit your Application by 5pm on Friday 17th October 2025.  Please do not send CVs.  Interviews will be held on Thursday 23rd October 2025.