Office and database manager jobs

We have an exciting opportunity for a Service Delivery Assistant to join the Victim Support team in Gwent, working 22.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is expected to provide remote evidence site administrative support at Caerleon police station as required alongside supporting the local service delivery team. This role is based in Pontypool Police Station, Pontypool, it is offered on a hybrid working basis and there is a requirement for travel throughout the area.

As a Service Delivery Assistant you will:

• Provide high quality administrative support to the team and service
• Update and maintain manual & computerised database & case management systems & records
• Manage incoming and outgoing mail, telephone and general queries into the service
• Collate information and correspondence to internal and external contacts
• Liaise with referring agencies to improve referral information and the general referral process for victims
• Providing general office administration support including photocopying, filing, data entry, ordering of office supplies, processing invoices, raising purchase orders and minute taking at meetings
• Help to coordinate external communication, management of local social media accounts and preparation of materials to help promote the service

You will need:

• Effective verbal/written communication and numerical skills.
• Experience of working in an administrative role and undertaking a variety of administrative duties.
• Experience of providing general office support to a team of professionals.
• Experience of working and adhering to policies, processes and procedures.
• Understanding and knowledge of the requirements relating to confidentiality and data protection.
• Understanding and knowledge of equal opportunities and diversity.
• Ability to prioritise own workload and deal with competing demands in an organised and methodical manner.
• Strong IT skills and experience of using Microsoft Office suite and case management systems/databases.
• Good customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences.
• Ability to work on own initiative and with minimal supervision to achieve deadlines.
• Excellent record keeping skills with a focus on quality and accuracy.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Ref DAP 252

Closing date: Wednesday, 26th November 2025 at 9:00am

Are you a proactive, collaborative and highly efficient individual who has a proven record of working in services providing administrative support in a busy, pressurised environment?  Do you have experience managing Customer Relationship Management systems, including inputting data and creating reports, and of working in services which provide support to people who have faced adversity and disadvantage?

If so, join St Giles as a CRS Data/Admin Processor where, as part of a high-performing multi-agency team, you will provide vital administrative support to teams across one or more contracts awarded by the HMPPS to deliver Wellbeing services in Wales.

About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

Our successful candidate will monitor and manage the receipt of referrals from Probation through the Customer Approved System (CAS) and ensure all inputting is accurate and within agreed timescales and provide regular activity reports to the Wellbeing Manager.  You will act as the primary point of contact for all enquiries, external and internal, to ensure communication channels are clear and effective, while also liaising with external stakeholders (such as prisons), delivery partners, spot purchase providers and other agencies to arrange appointments, referrals, and generally ensure information exchanged is done in a clear, timely and effective manner.

We will also count on you to develop and maintain processes for recording and monitoring resource allocation such as staff and volunteer expenses, spot purchase expenditure, training and provide regular reports to the Wellbeing Manager, plus provide administration for meetings, including bookings, invitations and minute-taking.  Proactively adopting a learning approach to the role, improving skills and knowledge to continue providing a high-quality service for service users is also a key element of this role.

What we are looking for

• An understanding of the barriers faced by people with complex and multiple needs
• The ability to manage their workload including prioritising tasks and communicating with colleagues where delegation or allocation is required.
• Experience of creating and communicating performance and budgetary reports in a variety of formats
• Proficient in inputting data onto Customer Relationship Management Systems accurately and within agreed deadlines
• Ability to coach volunteers so they understand the necessary processes as part of their role
• Strong interpersonal, relationship-building and communication skills, verbal and written
• Excellent IT skills and a professional, empathetic and flexible approach to your work

Please note:  as an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be subject to an Enhanced Child Workforce with Child Barred list DBS.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

We will be reviewing applications as they are received, and reserve the right to close this advert early if a suitable candidate is appointed. We therefore strongly encourage early applications to avoid any disappointment.

Prosesydd Gweinyddol/Data CRS

A ydych chi'n unigolyn rhagweithiol, cydweithredol a hynod effeithlon sydd â hanes profedig o weithio mewn gwasanaethau sy'n darparu cymorth gweinyddol mewn amgylchedd prysur, dan bwysau? Oes gennych chi brofiad o reoli systemau Rheoli Perthnasoedd Cwsmeriaid, gan gynnwys mewnbynnu data a chreu adroddiadau, ac o weithio mewn gwasanaethau sy'n darparu cymorth i bobl sydd wedi wynebu adfyd ac anfantais?

Os felly, ymunwch â St Giles fel Prosesydd Gweinyddol / Data CRS lle, fel rhan o dîm amlasiantaeth perfformiad uchel, byddwch yn darparu cymorth gweinyddol hanfodol i dimau ar draws un neu ragor o gontractau a ddyfarnwyd gan y Gwasanaeth Carchardai a Phrawf EF (HMPPS) i ddarparu gwasanaethau Llesiant yng Nghymru

Am Ymddiriedolaeth St Giles
Elusen uchelgeisiol, sefydledig sy'n helpu pobl sy'n wynebu adfyd i ddod o hyd i swyddi, cartref a'r cymorth cywir y mae ei angen arnynt. Yn ganolog i'n hethos mae ein cred bod pobl sydd â phrofiad uniongyrchol o oresgyn problemau, megis cefndir troseddol, digartrefedd, dibyniaeth a bod mewn gang, yn allweddol i newid cadarnhaol mewn eraill.

Am y rôl allweddol hon

Bydd ein hymgeisydd llwyddiannus yn monitro ac yn rheoli derbyn atgyfeiriadau gan y Gwasanaeth Prawf drwy'r System Cymeradwyaeth Cwsmeriaid (CAS), yn sicrhau bod yr holl fewnbynnu yn gywir ac o fewn yr amserlenni y cytunwyd arnynt, ac yn darparu adroddiadau gweithgarwch rheolaidd i'r Rheolwr Llesiant. Byddwch yn gweithredu fel y prif bwynt cyswllt ar gyfer pob ymholiad, allanol a mewnol, i sicrhau bod sianeli cyfathrebu'n glir ac yn effeithiol, wrth hefyd gysylltu â rhanddeiliaid allanol (megis carchardai), partneriaid cyflawni, darparwyr prynu ar y pryd ac asiantaethau eraill i drefnu apwyntiadau, atgyfeiriadau, ac yn gyffredinol sicrhau bod gwybodaeth a gyfnewidir yn cael ei gwneud mewn modd clir, amserol ac effeithiol.

Byddwn hefyd yn dibynnu arnoch i ddatblygu a chynnal prosesau ar gyfer cofnodi a monitro dyrannu adnoddau, megis treuliau staff a gwirfoddolwyr, gwariant prynu ar y pryd, hyfforddiant, a darparu adroddiadau rheolaidd i'r Rheolwr Llesiant, yn ogystal â darparu gweinyddiaeth ar gyfer cyfarfodydd, gan gynnwys archebion, gwahoddiadau a chymryd cofnodion. Mae mabwysiadu dull dysgu yn rhagweithiol yn y rôl, gwella sgiliau a gwybodaeth i barhau i ddarparu gwasanaeth o ansawdd uchel i ddefnyddwyr gwasanaeth, hefyd yn elfen allweddol o'r rôl hon.

Am beth rydym yn chwilio 

• Dealltwriaeth o'r rhwystrau mae pobl gydag anghenion cymhleth a lluosog yn eu hwynebu.
• Y gallu i reoli llwyth gwaith, gan gynnwys blaenoriaethu tasgau a chyfathrebu â chydweithwyr lle mae angen dirprwyo neu ddyrannu.
• Profiad o greu a chyfathrebu adroddiadau perfformiad a chyllidebol mewn amrywiaeth o fformatau.
• Hyfedr wrth fewnbynnu data ar Systemau Rheoli Perthnasoedd Cwsmeriaid yn gywir ac o fewn terfynau amser y cytunwyd arnynt.
• Y gallu i hyfforddi gwirfoddolwyr fel eu bod yn deall y prosesau angenrheidiol fel rhan o'u rôl.
• Sgiliau rhyngbersonol, meithrin perthynas a chyfathrebu cryf, ar lafar ac yn ysgrifenedig.
• Sgiliau TG ardderchog ac ymagwedd broffesiynol, empathig a hyblyg at eich gwaith.

Sylwer: Fel sefydliad sy'n gweithio gyda phlant ac oedolion wrth risg, rydym wedi ymrwymo i amddiffyn, diogelu a hyrwyddo diogelwch ein cleientiaid, a bydd angen Gwiriad DBS Plant Uwch a gyda Gwiriad y Rhestr Gwahardd rhag Gweithio gyda Phlant.

Yn gyfnewid am hyn, gallwch ddisgwyl cyflog cystadleuol, lwfans gwyliau hael, pensiwn staff, gweithio hyblyg, rhaglen fentora, gwasanaeth cyngor a chwnsela, sesiynau therapyddion clinigol, yswiriant bywyd (4 x cyflog blynyddol), dyddiau diog, benthyciad tocyn tymor, rhaglen buddion gweithwyr, taleb gofal llygaid, a llawer mwy.

Rydym yn gyflogwr hyderus o ran ecwiti a chynhwysiant. Rydym yn croesawu pob cais, ac rydym yn annog yn arbennig ceisiadau gan bobl o'r mwyafrif byd-eang (du, brown, aml-etifeddiaeth), a'r rhai sy'n nodi eu bod yn anabl, niwro-eang, niwroamrywiol, gydag unrhyw nodweddion gwarchodedig a/neu rwystrau neu heriau cymdeithasol. Rydym yn gwerthfawrogi'r effaith rymusol ac addysgiadol y gall pob profiad byw ac amrywiaeth meddwl ei gynnig i'r sefydliad.

Bydd St Giles yn gwarantu cyfweld â phob ymgeisydd anabl sy'n bodloni'r meini prawf gofynnol a nodir yn y Disgrifiad Swydd ar gyfer y swydd wag.

Byddwn yn adolygu ceisiadau wrth iddynt gael eu derbyn, ac rydym yn cadw'r hawl i gau'r hysbyseb hon yn gynnar os penodir ymgeisydd addas. Felly, rydym yn annog ceisiadau cynnar yn gryf er mwyn osgoi unrhyw siom.

Prison Facilitator - HMP Swinfen Hall

Location: Swinfen

Department: Prison delivery

Salary: £16,964

Hours: 21 hours/ 3 days per week

Contract Type: Fixed Term Contract

Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?

Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Swinfen Hall. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.

Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.

This role will be prison based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

‍We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

Please note this is a fixed term role until 31st March 2026 with the possibility of contract extension subject to funding.

‍Interviews are planned for the week commencing 24th November 2025.

Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.

REF-224 767

Prison Facilitator - HMP Ford

Shannon Trust facilitator - HMP Ford

Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?

Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Ford. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.  

Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach. 

This is a fixed term role until 31st March 2026, with the opportunity to be made permanent subject to continued funding.

This role will be prison based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

‍We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

‍Interviews are planned for Tuesday 9th December.

REF-224 843

Training Conferences and Events Assistant

Join Our Team as a Training Conferences and Events Assistant and make a difference to children and young people’s lives!

Anna Freud is seeking a Training Conferences and Events Assistant to join our world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. Visit our website for more information.

Our EDI commitment

We are dedicated to fostering a diverse and inclusive workplace and being an equal opportunities employer, whereby equity, diversity, and inclusion (EDI) are core to our recruitment practices. All candidates who meet the job criteria will be considered for employment, regardless of ethnic origin, religion or belief, gender, sexual orientation, disability, age, socioeconomic background, caring responsibilities and care experience.

We ask candidates to share their diversity dimensions with us to help us identify, tackle and prevent bias across the employee lifecycle. We believe a diverse workforce enhances our ability to support mental health and wellbeing, allowing us to better meet the needs of the children, young people and families we serve.

As a Disability Confident employer, disabled candidates meeting our criteria are guaranteed an interview. Applications are submitted anonymously and assessed using a fair evaluation process based on the criteria set out in our job profiles.

What we offer

We offer a range of benefits. Please visit our careers page to find out more.

What you’ll do

We are looking for a motivated and detail-oriented Training, Conferences and Events Assistant to join our Education and Training Division. This is a fantastic opportunity to play a key role in delivering high-quality training programmes that support mental health professionals across the UK and beyond. Working in a fast-paced but supportive team, you will manage busy inboxes, liaise directly with delegates and tutors, process bookings and payments, and ensure the smooth running of our events from start to finish. You’ll bring strong communication and organisational skills, attention to detail, and the ability to prioritise competing tasks, along with confidence in customer service and using systems such as Salesforce. In return, you will gain valuable experience in a nationally recognised charity, with the chance to develop your skills while contributing to work that makes a real difference. We welcome applications from people of all backgrounds and are committed to equity, diversity and inclusion in everything we do.

What you’ll bring

The ideal candidate will be an organised and proactive individual with experience in a busy, customer-focused environment and the ability to manage multiple priorities with confidence. They will bring excellent communication skills, strong attention to detail, and the ability to work both independently and as part of a supportive team. With a flexible and solutions-focused approach, they will be quick to adapt, comfortable using systems such as Salesforce, and able to build positive relationships with delegates and tutors. The successful candidate will be someone who can quickly get up to speed, contribute effectively from the outset, and demonstrate a genuine commitment to equity, diversity and inclusion, as well as Anna Freud’s mission to transform the mental health of children and young people

Key details

Hours: Full-time (35 hours per week): usual working hours are Monday to Friday, 09:00-17:00. Flexibility to support training, conferences and events outside of these hours required

Salary: £25,480 FTE per annum, plus 6% contributory pension scheme

Location: Hybrid (a mixture of home/onsite working): staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).

Contract type: Permanent

Next steps

Closing date for applications: midday (12pm), Friday, 21 November 2025. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview: shortlisted applicants will be notified no later than Wednesday, 26 November 2025. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews: will be held remotely week commencing 1 December 2025.

How to apply: click on the 'apply now’ button to apply online. We are unable to accept CVs and kindly request no contact from agencies.

The role

We are seeking a passionate, creative, and proactive Corporate and Community Fundraiser to help to grow vital income streams and support our mission to improve the lives of unpaid carers across Bath and North East Somerset.

This is an exciting opportunity to play a key role in our small, dedicated team building meaningful relationships with individuals, community groups, and local businesses to raise funds and awareness for our life changing work. You will have the freedom to innovate, try new approaches and create fundraising initiatives that inspire our community

You will develop and deliver community and corporate fundraising initiatives that inspire people to support our charity, ensuring we can continue to be there for the thousands of unpaid carers who rely on us every year.

About you

You will be a confident and engaging communicator who enjoys building impactful relationships with a wide range of people, both in person and online. With a friendly and approachable manner, you can inspire and motivate supporters, whether they are individuals, community groups or corporate partners. You are creative, self-motivated and well organised, able to take initiative and manage multiple projects and deadlines. With a positive and proactive attitude, you thrive on developing and delivering  fundraising ideas that make a real impact, and you can adapt your approach to suit different audiences and situations.

You will have a good understanding of the importance of excellent supporter care and take pride in providing a professional and memorable experience to everyone you engage with. You are comfortable representing the charity at events and meetings, sometimes outside of normal office hours, and are committed to upholding our values in everything you do. Above all, you are passionate about the work of The Carers’ Centre and motivated by the opportunity to help improve the lives of unpaid carers in our community.

About us

The Carers’ Centre is a local independent charity with a big vision! We want to live in a community where unpaid carers are fully recognised, valued, and supported. By joining The Carers’ Centre, you are joining a team dedicated to helping families across Bath and North East Somerset when they need us most.

We provide trusted information, advice, and support to unpaid carers of all ages, enabling them to maintain or improve their health and wellbeing, stay in control of their caring role, and get connected with others in a similar situation to them. In addition, we work with the wider community to improve recognition and support for unpaid carers.

We are committed to safeguarding and promoting the welfare of children/young people and vulnerable adults and expect all staff and volunteers to share this commitment. All applicants are subject to a satisfactory Disclosure and Barring Service check and at least two independent references.

Why join us?

· Our small but passionate team thrives on collaboration, open communication, and celebrating impact together. We’re all in this to make the world a little better.

· We want our employees to have more control over their work/life balance, that’s why we offer flexible start and finish times, as well as the ability to enjoy our beautiful riverside office which comes with free parking, and to work from the comfort of your home.

· With work/life balance in mind and the many caring roles we know people can experience, we make sure our policies work for families.

· As a small but powerful local charity, we embrace digital innovation. You’ll have access to a large suite of digital tools to support you to make the biggest impact in your role.

· As well as all this, you will receive a 5% pension contribution, generous sickness pay, 25 days annual leave plus bank holidays and discounts through an employee discount scheme. In addition, you will also get an additional day of leave each year, for 5 years.

Key responsibilities

Fundraising & Income Generation

· Develop and deliver engaging fundraising campaigns and activities for community groups, individuals, and businesses to support our shared mission

· Build strong, sustainable relationships with local supporters, volunteers, and corporate partners to grow income and awareness

· Lead on stewarding existing supporters and proactively seeking out new ones through networking and outreach

· Create and manage a calendar of fundraising events and opportunities that engage and inspire participation from all parts of our community

· Promote and support third-party fundraising events, providing advice, materials, and encouragement to maximise their success

Community Engagement

· Be a warm and visible ambassador for The Carers Centre, representing our values at local events, community spaces with empathy and enthusiasm.

· Support the development of volunteer fundraising networks and champions

· Work collaboratively with colleagues to ensure carers’ voices are at the heart of messaging and initiatives

Corporate Partnerships

Research, approach, build  and sustain meaningful relationships with local businesses and corporate supporters , fostering shared value of community support, compassion, and social responsibility. to secure donations, sponsorships, employee fundraising, and volunteering opportunities

· Prepare compelling partnership proposals, impact reports, and presentations tailored to potential and existing partners

Communications & Administration

· Work closely with the Marketing & Communications team to promote fundraising campaigns through digital, print, and social media channels

· Maintain accurate supporter records and track income and engagement using our CRM system

· Ensure all fundraising activity is compliant with GDPR, fundraising regulations, and reflects The Carers’ Centre’s values

General

Ensure that you;

· Uphold and embed our values and behavioural competencies in your work

· Deliver against the agreed workplan.

· Adhere to the Carers’ Charter.

· Work within The Carers’ Centre’s policy framework.

· Ensure that you adopt good practice within the Carers Trust network.

· Take responsibility for ensuring communications are in line with GDPR and The Fundraising Regulator guidelines.

· Encourage carers to provide feedback on The Carers’ Centre services and to become actively involved in shaping future delivery.

· Work with the Carbon Champion, the Senior Leadership Team and small working group of colleagues to look for ways to reduce carbon footprint across the organisation, make cost savings on energy usage and achieve targets throughout the Carbon Footprint project

· Support the Carbon Champion by implementing environmentally friendly practices to help reduce our carbon footprint.

ABOUT THE ROLE

Support the Finance team in delivering accurate and timely financial processing and reporting. Where allocated, this role focuses on income and expenditure transactions, financial controls, reconciliations, and customer and supplier support, while providing cross-functional support across the Finance department to ensure continuity and compliance.

Some, or all of, the tasks below will be allocated to this role, assisted by the Senior Finance Assistants and supervised by the Financial Controller.

Daily monitoring of income and payments inboxes and related correspondences, support the end-to-end process, record and amend income and payments information in financial and other databases, and provide support on related banking queries.

Work alongside income teams in invoicing, receipting payments, issuing statements, allocating income, approving refunds and onwards union fee disbursements. Support query resolution, and monitor unallocated cash and union fees.

Process and record supplier BACS and other payments efficiently and accurately, and in accordance with accounting procedures. Record payment transactions in the finance database, including cash allocation and currency conversions. Support internal teams and meetings in relation to delegate prepaid cards, including processing transactions, issuing new cards and stopping or cancelling cards as required. Support the prepaid card platform, ensuring all records are kept up-to-date and centrally located to assist colleagues.

Assist in processing expense claims in line with policy. Process transactions for employee cash claims and corporate credit card purchases, issue new cards and stop or cancel cards as required.

Support month and year-end close processes, reporting, reconciliations and audit.

Ensure compliance with internal financial procedures and controls, and support the design and implementation of new systems, policies, and processes within the Finance team responsibilities

ABOUT YOU 

We are looking for a highly numerate and organised individual with a strong ethical approach. The ideal candidate will have:

Essential criteria:

• Experience: Processing invoices, payments, other transactions and financial information.
• IT proficiency: Advanced Excel and intermediate Word skills. Must have practical experience with complex finance databases (e.g., Sage, Oracle, SAP), reporting tools, and expense claim systems.
• Personal attributes: High levels attention to detail, accuracy and efficiency, and the organisational skills to meet tight deadlines. Willingness and ability to learn new responsibilities and adapt to evolving processes. Must be fluent in English.
• Flexibility: Willingness to adapt working hours during periods of high demand to ensure deadlines are met.

Desirable criteria:

• Experience in a membership-based or international organisation.
• Familiarity with a Customer Relationship Management (CRM) database or similar.
• Knowledge of multi-currency transactions and international banking procedures.

WHY WORK FOR US 

ITF offers a highly attractive salary and annual bonus, competitive pension scheme and annual leave entitlement, as well as the opportunity for international travel. 

At ITF, we are committed to providing an inclusive environment for our team and our affiliates. We see the diversity of our staff as a source of intelligence and strength. This means that we work creatively to make the most of unique experiences and perspectives. We are an equal opportunities employer. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, migration status, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union affiliation or activity. 

THE ORGANISATION

The International Transport Workers’ Federation (ITF) is a democratic, affiliate-led federation recognised as the world’s leading transport authority. We fight passionately to improve workers' lives, connecting more than 700 affiliated trade unions from 150 countries to secure rights, equality and justice for workers' globally. We are the voice for nearly 18.5 million transport workers across the world.

We have offices in London, Abidjan, Amman, Brussels, Geneva, Hong Kong, Montreal, Nairobi, New Delhi, Panama City, Rio de Janeiro, Singapore, Sydney, and Tokyo, with members spanning the globe.

Purpose:

The ITF constitution sets out the following aims:

To promote respect for trade union and human rights worldwide

To work for peace based on social justice and economic progress

To help our affiliated unions defend the interests of their members

To provide research and information services to our affiliates

To provide general assistance to transport workers in difficulty

Values:

At the ITF, our values are at the heart of all that we do. We demonstrate solidarity. We are democratic. We are dynamic. We are determined. We are dedicated to bringing together a diverse group of people to truly strengthen the ITF as the global voice for transport workers. Find out more about our values.

Equal opportunities statement:

At the ITF, we are committed to providing an inclusive environment for our team and our affiliates. We see the diversity of our staff as a source of intelligence and our strength. This means that we work creatively to make the most of the unique experiences and perspectives. We are an equal opportunities employer. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, migration status, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union affiliation or activity.

We Are Survivors are excited to be on the search for a Social Worker to come and join our ever-growing team. In our efforts to ensure that NO male survivor is left behind, we are expanding and looking to fill the following roles:

You'll play a key role in supporting clients, managing communications, supporting in relationship management across the partnership. As well as working with partners like Pennine Care and TRC, you will work closely with our community development team and criminal justice teams to ensure survivors have access to the right support.

Why Join Us?

· a competitive salary.

· annual leave package with incremental rises plus bank holidays.

· company sick pay.

· Birthday annual leave.

· monthly clinical supervision.

· pension contribution.

· and a range of discount and benefit programmes.

Prison Facilitator - HMP Winchester

Location: Winchester

Department: Prison delivery

Salary: £22,619

Hours: 28 hours/ 4 days per week

Contract Type: Fixed Term Contract

Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?

Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Winchester.

Working closely with the prison and their staff, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising peer opportunities for people in prison to learn to read.

Ideally you will have some experience of prison settings underpinned by the ability to build relationships and possess personal qualities that include resilience, determination and a problem-solving approach.

This role will be prison based, working 4 days per week, Monday-Thursday. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

‍We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. However, these roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

Please note this is a fixed term role until October 2026 with the possibility of contract extension subject to funding.

Closing date: Midday 19th November 2025

‍Interviews will be held on a rolling basis.

Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.

REF-224 755

Unlock the Power of Data to Transform Education Across Africa. Join PEAS as our next Global Data Officer and help drive real impact for young people in hard-to-reach communities.

About PEAS
PEAS (Promoting Equality in African Schools) is a not-for-profit organisation dedicated to expanding access to inclusive, quality secondary education across Sub-Saharan Africa. Our vision is a world where all children enjoy an education that unlocks their full potential. With 46 schools across Uganda and Zambia, we deliver high-quality, low-cost education in marginalised communities and work hand-in-hand with governments to ensure all young people can learn in a safe, inclusive environment. Each year, we support over 200,000 young people across Uganda, Zambia, and Ghana.

The Role: Global Data Officer
As Global Data Officer, you will play a key role in strengthening the availability and use of high-quality data for decision-making at PEAS. You’ll work across both our Monitoring, Evaluation and Learning (MEL) and Data Development teams, combining strong technical skills in Python, SQL, and Excel with a passion for using data to drive impact. You’ll support teams to understand and interpret data, develop dashboards to unlock real-time insights, and coordinate research and evaluations that shape our programmes and improve outcomes for students.

Key Responsibilities

• Support the development and implementation of MEL workplans across all countries of operation.
• Guide the development and rollout of MEL tools and processes for data collection and analysis.
• Quality assure data analysis and conduct ad hoc special projects.
• Work with the Data Developer to roll out the PEAS Real Time Learning (RTL) tool and maintain data platforms.
• Develop and maintain Databricks pipelines for data extraction, loading, and transformation.
• Provide professional development support to MEL colleagues globally and coordinate MEL Global calls.
• Support external research, evaluations, and reporting commitments.

Who We’re Looking For

• Bachelor’s degree in computer science, mathematics, sciences, or a related field.
• Strong Excel skills and experience with Python and SQL.
• Skills in data or statistical analysis, with the ability to create high-quality data visualisations.
• At least 2 years’ experience in a data role, or a graduate with a strong desire to move into data sciences.
• Excellent organisational and communication skills, with a passion for using technical solutions to achieve PEAS’ mission.
• Experience in education programmes in low-resource settings (Uganda, Zambia, Ghana) is desirable but not essential.

Why Join PEAS?

• Be part of a small, supportive, and values-driven team making a real difference.
• Flexible working options, including remote working and flexible hours.
• Opportunity to develop your skills and contribute to impactful programmes.

How to Apply

To apply, please click the 'Redirect to Recruiter' button to be redirected to our application form. Please ensure you have read the job pack attached to this job advert before applying.

Applicants will be asked to complete an assessment which will assess skills on Python, SQL and Excel.

The closing date for applications is Wednesday 26th November 2025 at 17:00 UK time. Applications will be reviewed on a rolling basis and may close early if a high number of suitable candidates is received.

PEAS is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. We are an equal opportunity employer and actively seek a diverse applicant pool.

Support Worker (Women Only)

Location: Barton Seagrave, Kettering, Northamptonshire (hybrid – in-person at least one day per week)
Contract: Two part-time roles (totalling 37.5 hours per week)
Salary: £XX,XXX per annum (pro rata)

We’re looking for two reliable, highly organised individuals to provide practical and accessibility support to a blind researcher working on projects relating to domestic abuse.

This is a varied and meaningful role — helping to remove barriers so the researcher can carry out their work effectively. You’ll be supporting with everything from reading and interpreting research materials to creating accessible documents, assisting with travel and navigation, and helping with technology and admin tasks.

The ideal candidates will have excellent written English, strong attention to detail, and a genuine commitment to equality, inclusion, and disability rights. You’ll need to be comfortable handling sensitive information and supporting research that may involve complex or emotive subject matter.

Key responsibilities include:

• Reading and interpreting printed and digital materials, including quantitative data and statistical outputs.

• Assisting with academic research and sourcing materials.

• Taking notes during meetings and workshops.

• Creating and checking accessible Word, PDF, and PowerPoint documents.

• Supporting with travel bookings, expenses, and in-person navigation at meetings and events.

You’ll bring:

• Degree-level education (or equivalent experience) in a subject requiring strong literacy skills.

• Excellent written communication and attention to detail.

• Confidence with Microsoft Office and data tools such as Excel.

• An understanding of confidentiality, safeguarding, and data protection.

• A respectful, non-judgmental approach to supporting disabled people’s autonomy and expertise.

• The ability to provide in-person support in Barton Seagrave at least once per week.

It would also be great if you have:

• Experience using academic databases and accessing journal articles.

• An interest in visual communication or data visualisation tools (e.g. Power BI, Tableau).

This is a women-only position, as permitted under the Equality Act 2010, Schedule 9, Part 1.

If you’re organised, empathetic, and passionate about making research more accessible, we’d love to hear from you.

Senior Level Decision Maker | Operational Leader | Team Overseer
 
Ready to step into a Head of Membership and Education role where your decisions shape the growth, development, and success of professionals across the engineering sector?
 
Join a leading professional membership organisation delivering a transformative strategy to strengthen engagement, expand international reach, and elevate professional standards. If you have a proven track record in membership operations, professional development, or regulatory environments - particularly in a membership or chartered institution setting - this is the role for you!
 
Role: Head of Membership and Education
Organisation Type: Membership
Salary/Rate: £38 per hour
Working Arrangements: Full Time (35 hours per week)
Location: Hybrid working (2 days per week in London office)
Employment Type: Temporary (6 months approx.)
 
The Position:
 
As Head of Membership and Education, you will own the operational leadership of Membership and Education. You will oversee the management of teams, ensuring day-to-day operations run efficiently while delivering initiatives that strengthen member engagement and professional standards.
 
You will make key decisions that keep the department running smoothly, support committees, maintain governance, and ensure all processes and documentation are in order. While education delivery is part of the remit, your focus will be on membership operations, growth, and operational excellence.
 
You will also oversee international teams, collaborate with UK regional groups, and work with universities, employers, and sector regulators.
 
As a senior leader, you’ll be accountable for:
 

• Overseeing the management of Membership and Education teams, ensuring alignment, high performance, and day-to-day operational efficiency
• Leading operational delivery across membership and education functions, from CPD and examinations to accreditation and professional standards
• Taking ownership of key decisions that drive departmental and organisational success
• Driving initiatives to enhance member recruitment, retention, and progression
• Managing budgets, forecasts, and provide strategic reporting to senior leadership
• Ensuring database integrity, subscription processes, and data governance are maintained to the highest standard
• Building strong relationships with committees, professional bodies, and academic partners, providing operational oversight and guidance
• Supporting regional and international staff to deliver high-quality, consistent member experiences
• Leading process improvements and implement initiatives aligned with the organisation’s five-year strategic plan
• Applying operational insight to education frameworks and accreditation within membership structures

 
Who you are:
 

• You’re a senior manager with a proven track record in membership, education, or regulatory operations.

 
You’ll bring:

• Decisive leadership - confidence to make complex operational decisions
• Team oversight - experience leading, motivating, and managing multidisciplinary teams
• Strategic and operational insight - understanding professional membership environments and engagement strategies
• Proven ability to deliver operational improvements and strategic initiatives in complex stakeholder settings
• Strong analytical, project management, and problem-solving skills
• A collaborative, innovative, and resilient mindset

 
The opportunity:
 
This is a rare opportunity to step into a senior interim leadership role, own decisions, lead operations, and oversee teams at a pivotal moment of transformation. Influence membership strategy, drive international growth, and deliver meaningful change for professionals in the engineering sector.
 
Your next leadership move awaits:
 
If you’re passionate about membership growth, professional standards, and operational excellence -this could be your next challenge. Apply now to join a forward-thinking, supportive organisation that values innovation, collaboration, and continuous improvement.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

At Family Friends, we believe that everyone deserves support when life gets tough. We’re looking for a Family Connector - someone warm, compassionate, and organised to walk alongside families facing challenging times.

This is a flexible, part-time role where you’ll be the first point of contact for families referred into our service. You’ll help them feel heard and supported, connect them to our brilliant volunteer befrienders, and make sure they find the right help at the right time.

You’ll work in the community - through clinics, home visits, group sessions and schools, building trust and offering practical, thoughtful support. You’ll also collaborate with local partners and help strengthen our volunteer-led approach.

If you’re someone who ‘gets it’, who can hold space for others and juggle the moving parts of community life, we’d love to hear from you.

Reading Specialist - HMP New Hall

Location: HMP New Hall

Department: Prison delivery

Salary: £16,964 per annum

Hours: 21 hours (3 days a week)

Contract Type: Fixed Term Contract

Do you want to join an organisation committed to addressing illiteracy amongst people in prison?

Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) and G4S to provide peer-led literacy and numeracy programmes across a number of prisons. We now have the opportunity to provide a service at HMP New Hall. Working closely with the prison and their staff, people in prison, Shannon Trust Team Members, this is an exciting role leading on the delivery and development of creative and exciting literacy initiatives and an ambitious Reading Strategy at HMP New Hall, maximising opportunities for people in prison to learn to read.

Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.

This role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday (when full time) plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

‍We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

This is a fixed term contract until 5th June 2026

Interviews are to be held on a rolling schedule.

Please note the vacancy may close early if we find a suitable applicant.

Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.

REF-225 026