Operation coordinator jobs in Lambeth, greater london
This is a pivotal moment to join Public Law Project. As part of our five-year strategy, we are deepening our commitment to centring the voices and experiences of marginalised communities — and this new role is at the heart of that work.
As Community Network Manager, you will establish and lead our new Community Knowledge Exchange, bringing together people with lived experience of marginalisation, frontline partners, lawyers, researchers and others to share knowledge, build collective power and shape fairer systems. You will build and sustain the relationships and infrastructure that ensure community insight drives our litigation strategy, policy influence and advocacy — working in ways that are ethical, equitable and genuinely co-productive.
This is a rare opportunity to shape something from the start. You will develop the networks, tools and approaches that help PLP engage meaningfully with communities, while also acting as an internal champion — building our organisational capacity to work in partnership with lived experience in non-extractive ways.
If you are an experienced community organiser or network coordinator who is passionate about putting lived experience at the centre of social change, we would love to hear from you. As part of our commitment to recruit fairly we use anonymised-selection processes until interview, offer additional interview opportunities to the highest-scoring candidates from under-represented communities, and use ‘tie-breaker’ provisions at all stages of our selection process. This work is made possible by The National Lottery Community Fund's Solidarity Fund. Thanks to National Lottery players, Public Law Project has received more than £3.5 million over five years from The National Lottery Community Fund. The funding will be used for strategic legal action, co-produced research and communications to challenge unfair decisions and shape fairer systems.
Job purpose
The Community Network Manager will establish and lead PLP's Community Knowledge Exchange — a new network bringing together people and organisations with lived experience of marginalisation, frontline partners, lawyers, researchers and others to share knowledge and shape fairer systems.
At the heart of the role is a commitment to centring lived experience in PLP's work in ways that are ethical, equitable and non-extractive. The post holder will translate community insight into policy influence, strategic litigation and advocacy, while also strengthening PLP's internal capacity to engage in co-production and lived experience partnership working effectively.
They will develop and help to steward PLP's relationship with The National Lottery Community Fund and engage with the wider cohort of funded organisations, identifying opportunities for collaboration and collective endeavour. Internally, they will act as a champion and adviser, developing tools, guidance and approaches that help colleagues across PLP engage meaningfully with communities and frontline partners.
Key relationships
Reports to the Communications & Engagement Director, works closely with the wider Communications & Engagement team and is a member of the SMT1. Collaborates across PLP with colleagues including from events, public affairs, research and casework teams and advise the Senior Leadership Team. Externally, represents PLP within the Community Knowledge Exchange network and The National Lottery Community Fund cohort, and facilitates and maintains relationships with community partners, frontline organisations and other stakeholders relevant to PLP's strategic priorities.
Primary duties and responsibilities
The following is an illustrative but not exclusive list of the primary duties and responsibilities of the role
Network development and coordination
- Establish, coordinate and grow the Community Knowledge Exchange – a network of people and organisations with lived and living experience of marginalisation, working with colleagues and frontline partners such as advice organisations and campaign groups.
- Manage relationships, communications and logistics for network members and meetings.
- Develop peer resource hubs and strong feedback loops between community insight and organisational delivery.
- Engage with the cohort of National Lottery funded organisations, making the most of connections and insights to shape the Community Knowledge Exchange and activities such as events.
- Connect PLP with communities and partners relevant to our strategic priorities. Uphold and promote PLP’s safeguarding policy, recognising and responding appropriately to concerns and escalating them through agreed procedures.
Knowledge exchange, influencing and storytelling
- Shape and develop network resources, working in collaboration with colleagues across the Communications & Engagement, Research and Casework teams and SLT.
- Work with the events team (which is part of the Communications & Engagement team) to develop and deliver convenings, meetings and trainings for the Community Knowledge Exchange and feed into PLP’s overall programme of events.
- Work with research and public affairs colleagues to support the co-production of research, policy and influencing work.
- Work with strategic communications colleagues to support and enable people with lived experience to share their stories publicly in ways that are ethical, empowering and on their own terms.
- Coordinate internal staff contributions to network delivery.
Funder relationship and programme development
- Play a lead role in developing PLP's relationship with The National Lottery Community Fund, acting as the primary point of contact for the development of the programme and support regular, high-quality communication and reporting.
- Represent PLP within the wider cohort of funded organisations, building relationships and identifying opportunities for collaboration, joint working and shared learning.
- Ensure that senior colleagues and the wider staff team are informed of developments in the programme, including emerging opportunities, funder priorities and cohort-wide initiatives.
- Shape the development of KPIs, in collaboration with others, and lead on tracking and reporting for PLP and sharing learnings internally and externally
- Contribute to and coordinate PLP's input into any collective communications, advocacy or other joint work across the cohort.
- Ensure PLP is well-positioned to respond to opportunities the funder makes available, including around communications support or additional resourcing.
Building capacity for lived experience partnership
- Advise colleagues on approaches to co-production and lived experience partnership working that are ethical, equitable and non-extractive.
- Shape and develop internal tools, guidance and resources to build organisational capacity in this area.
- Support teams across PLP to engage meaningfully with communities and frontline partners in their work.
- Act as an internal champion for centring lived experience across PLP's work, including casework, research, public affairs, strategic comms and events.
Management responsibilities and organisational contribution
- Contribute proactively as part of SMT to PLP’s strategy and goals.
- Role-model and embed PLP’s values and culture framework in day-to-day leadership and team development.
- Assist with management of the Communications & Engagement team e.g providing input on planning, chairing team meetings as appropriate, and assisting with recruitment, induction and training as required.
- Draw on network insight to contribute to organisational planning and strategy, including advising on emerging trends, risks and opportunities relevant to PLP’s priorities.
General duties
- Contribute to PLP’s general development, including improvement of systems, processes and ways of working.
- Ensure work is carried out in accordance with PLP policies, procedures, and relevant legal and regulatory requirements.
- Participate in PLP’s day-to-day operations, including accounting and financial reporting (including to funders).
- Work with other internal teams as required from time to time, beyond the areas set out above.
- Support fundraising activities as required, including contributing to grant applications and reporting.
- Attend meetings and other fora and represent PLP as required.
- Manage your own administrative tasks, correspondence and document preparation efficiently.
- Assist others with gathering data for monitoring and evaluation, both internal for SLT/Board and external for funders and stakeholders, including the Legal Aid Agency.
- Attend occasional evening meetings. These and other events may also result in the post holder having to be away from home overnight. However, PLP recognises that post holders may have caring and other commitments and seeks to be as flexible as possible in this regard. In addition, reasonable notice will be given of such commitments outside normal working hours where possible, and time off in lieu may be taken by arrangement.
- Undertake other tasks appropriate to the role as required
Registered Charity
21 - 50
A fair and inclusive society secured by a just and confident state.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Passionate about democracy, education and young people?
Young Citizens is a national citizenship education charity with nearly 40 years' experience inspiring active citizenship among children and young people.
As curriculum and policy change accelerates, including Votes for 16 reshaping how young people engage in civic life – we're focused on ensuring active citizenship sits at the heart of how the next generation is prepared to participate in and protect a thriving democracy.
About the role
We're looking for a Programme Leader to join our Education Team as we embark on an ambitious new phase of growth. This is a unique opportunity to help deliver inspiring programmes to schools across the UK while developing the skills, experience and confidence to build a successful career in the social impact sector.
Designed as a two-year development opportunity, this role is ideal for someone early in their career who is ready to take ownership, develop their leadership skills and make a tangible impact. You'll be trusted with responsibility from day one, encouraged to contribute ideas and supported to grow through hands-on experience.
Over the two years, you will develop your skills and expertise:
Within your first few months you'll be:
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Leading delivery of one of our flagship programmes.
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Running your own events and managing relationships with schools.
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Confidently using Salesforce CRM to manage data and drive engagement.
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Developing your project management skills through real responsibility.
As you continue to grow you'll have opportunities to:
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Manage your own budget.
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Build strategic relationships with partners and schools.
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Represent Young Citizens at external events.
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Shadow our senior leadership team.
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Contribute to organisational strategy and help shape how we grow our impact.
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Develop specialist interests across areas such as communications, impact, partnerships or programme development.
We're looking for someone who:
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Is passionate about democracy, education and improving opportunities for young people.
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Delivers high-quality work and enjoys taking ownership.
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Can build strong relationships and manage multiple priorities.
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Learns quickly and enjoys solving problems.
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Wants to develop into a well-rounded professional in the social impact sector.
If you're looking for a role where you can develop your career, take on real responsibility, and help strengthen democracy through education, we'd love to hear from you.
Download the full recruitment pack for more information about the role, progression with Young Citizens and how to apply.
A Few Useful Notes When Applying
If you are excited by the opportunity to build a thriving network of schools that helps more young people become active citizens, we would love to hear from you. Please submit your CV and a cover letter addressing the application questions in the full job pack, which also contains further details on the application process.
Additional Information
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Applicants must have the right to work in the UK.
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Offers of employment are subject to satisfactory references and a DBS check.
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We welcome applications from candidates from all backgrounds and are committed to creating an inclusive workplace.
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We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.
Registered Charity
11 - 20
Young Citizens is a citizenship education charity that informs, equips and inspires children and young people across the UK to be active citizens.
The client requests no contact from agencies or media sales.
Thank you!
Lead the launch of the UK's first Refugee Employment Marketplace and help transform how displaced people connect with jobs, employers and employment support. This is a remote, home-based role for candidates currently based in Wales.
The Refugee Employment Network (REN) is the UK's national network dedicated exclusively to refugee employment. We bring together employers, charities, local authorities, government and refugee-led organisations to improve employment outcomes and create a more inclusive labour market.
About the role
We are seeking an experienced Digital Product Lead to lead the implementation, rollout and continuous improvement of the Refugee Employment Marketplace and wider digital systems across the Refugee Employment Network.
The Refugee Employment Marketplace is a digital platform connecting displaced people in the UK with jobs, employers and employment support.
Working closely with developers, partners and users, you will help ensure the Marketplace is successfully implemented, accessible, adopted and scaled across Wales and the wider REN network. We're looking for someone who enjoys turning ideas into practical solutions, building partnerships and using digital to create social impact.
Purpose of the Role and Key Responsibilities
1. Digital Product Development & Delivery
· Lead the implementation, customisation and continuous improvement of the Refugee Employment Marketplace to meet REN’s organisational goals and user needs.
· Work with external platform providers and developers to coordinate product delivery, customisation, timelines and ongoing improvements.
· Build and maintain project plans, documentation and delivery processes to support successful implementation and rollout.
· Coordinate platform testing, user feedback and troubleshooting to improve functionality, accessibility and user experience.
· Support the integration of REN’s wider digital systems, including website and CRM.
2. Co-design & Partnerships
· Convene and coordinate REN’s Digital Advisory Group to inform the design and continuous improvement of the Refugee Employment Marketplace.
· Facilitate focus groups, user testing and feedback sessions with refugees, employers, charities, local authorities and employment advisers to improve platform design, accessibility and user experience.
· Ensure experts by experience are meaningfully involved in shaping and testing the platform.
3. Platform Rollout, Training & User Support
· Lead the rollout and adoption of the Refugee Employment Marketplace across Wales and the wider REN network.
· Develop onboarding processes, training and guidance materials to support effective use of the platform.
· Act as the first point of contact for user support, including account setup, login support, troubleshooting and user journey guidance.
4. CRM, Website & Digital Infrastructure Management
· Lead the scoping, procurement and implementation of a new CRM system
· Oversee the integration and continuous improvement of REN’s website and wider digital systems to ensure they are integrated and accessible.
5. Data, Reporting & Digital Compliance
· Lead on data protection, GDPR compliance and digital security across REN’s digital platforms and systems.
· Maintain accurate, secure and effective data management practices, including user records, permissions and data quality.
6. Marketplace Growth, Sustainability & Impact
· Build relationships with employers, industry bodies and strategic partners to grow platform adoption, secure opportunities and strengthen the value proposition of the Marketplace.
· Support the matching of displaced talent to jobs, opportunities and employment support, including manual interventions where needed to improve outcomes and user experience.
· Track and report on employment outcomes, employer engagement and platform impact to inform growth, improvement and sustainability.
Person Specification
We recognise that no candidate is likely to meet every criteria listed below. We encourage applications from people who can demonstrate the skills, knowledge and potential to succeed in this role, even if they have gained their experience in different sectors, countries or through voluntary, community or lived experience.
We welcome transferable skills and experience gained through paid work, voluntary roles, community leadership or lived experience, in the UK or internationally.
Essential
Digital Product & Project Management
· Experience managing or supporting the development, implementation, rollout and continuous improvement of digital products, platforms or technology-enabled projects.
· Experience managing external developers, contractors or digital suppliers to deliver digital products or systems.
· Strong organisational and project management skills, with the ability to work independently, use initiative and manage competing priorities.
·Ability to support the implementation and adoption of new digital products, platforms or systems.
Partnerships & Training
·Currently based in Wales, with the ability to build relationships and engage with employers, partners and stakeholders across the country.
· Strong relationship-building skills, with experience developing partnerships and growing engagement with employers, charities, government or sector organisations to support the adoption and growth of a digital product, platform, project or service.
·Ability to facilitate workshops, focus groups or training sessions to support the adoption of digital tools or systems, or equivalent transferable experience.
·Ability to communicate digital information clearly to non-technical audiences through training, onboarding and user support.
Digital Systems & User Support
· Experience developing, managing or supporting digital platforms, CRM systems, websites or other online tools.
· Ability to provide day-to-day user support, including onboarding, troubleshooting and helping users engage confidently with digital platforms.
· Understanding of user-centred design, accessibility and digital inclusion.
Data and Compliance
· Experience using data, analytics or reporting to inform digital improvements and decision-making.
· Understanding of GDPR, data protection and digital security best practice.
Values & Commitment
· Commitment to REN’s mission and passion for improving refugee employment outcomes, equity and inclusion.=
Desirable
· Lived experience as a refugee, asylum seeker, displaced person or migrant, or direct experience of the UK immigration or asylum system.
· Experience of CRM procurement, implementation or data migration.
· Knowledge of refugee employment barriers and the wider migration or asylum landscape in the UK.
Equity and inclusion at the Refugee Employment Network
The Refugee Employment Network values equity, diversity and inclusion in our workplace and we encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity status, or socio-economic background.
We are committed to building a team that reflects the communities we work with. We particularly welcome applications from people who identify as experts by experience and recognise the valuable insight that lived experience of forced displacement, migration and the UK asylum and immigration system brings to our work. Please note that candidates must have the right to work in the UK.
We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the application or interview process unless they wish to do so.
How to apply
Application, CV and Cover Letter
To apply, please complete the application Type form by 5pm on Sunday, 9 August. You will be asked to upload your CV and a cover letter (no more than 2 pages) when completing the Typeform application. Link in the JD.
In your cover letter, please outline how you meet the criteria listed above and how your experience is relevant to the role. We encourage you to apply even if you do not meet all the requirements listed in the person specification. We value experience from both paid and voluntary roles, in the UK or overseas, and encourage you to demonstrate your passion for the role, as well as the unique perspectives and skills you bring.
The client requests no contact from agencies or media sales.