The focus of the role is to effectively manage relationships and contracts with external suppliers (including procurement, reporting and managing exceptions) and to gather, analyse and disseminate data that demonstrates our impact and directs future developments.

The postholder will also have responsibility for increasing the understanding of and use of data in decision making across the organisation.

What we’re looking for:

You’ll have experience of gathering and using data to produce easily understandable reports that inform decision making and, ideally, experience of managing procurement processes and a sound understanding of the charity sector.

The ability to juggle competing demands on your time and to prioritise effectively is essential, and you must be a team player and capable of inspiring others to make data-driven decisions. 

We're keen to speak to people who have experience of demonstrating the impact of services - from either the provider or the commissioner side. 

In return we offer:

A salary of £28,732-£31,924 per annum (pro-rata) plus pension contributions of up to 10% and the chance to be part of a friendly, enthusiastic team who really care about what they do.

As an employer, we pride ourselves on a real commitment to work-life balance and flexibility. We already offer some working from home, which may increase once the long-term impact of Covid-19 is understood more fully.

How to apply:

If you like what you’ve heard please visit our website for further details and apply by 10th July 2020. Please note we do not accept CVs - we ask you to fill in our application form, paying particular attention to the personal statement

Interviews will be held on 7th August.

You can find out more about us on our website but if you’d like to know more about the role please call and ask for Juliet Smithson, Head of Operations.

Village of Forgiveness, known as The Village, is a charity registered in England and Wales (1186107), aimed at reaching the world’s most vulnerable people and integrating them back in community in long term sustainable ways. We currently have projects in Lesotho and the West Bank, Palestine. We are currently launching our first U.K. based project in Chelmsley Wood, Birmingham, in partnership with Solihull Moors Football Club Foundation. 

We are seeking a dynamic, imaginative self-starter with managerial and fundraising experience to spear head our newest project. The project will support excluded people in the Chelmsley Wood area. This project manager role will be responsible for establishing the programme, building relationships with local partners and funders, recruiting beneficiaries and managing the day to day of the project. They will be based at the Solihull Moors Football Club and reporting to The Village CEO. This role will allow for independence and requires someone for whom the idea of starting a new charitable project is exciting.

Deliverables 

Phase 1

• Set up the project following the already established The Village model 
• Establish a project advisory board with The Village CEO
• Establish a location 
• Identify beneficiary group
• Establish relationships with council, local MP, local charities, training colleges and funders
• Establish governance and safeguarding process
• Manage the build of project HQ 
• Outlining the programme of delivering support, including budgets
• Establish back office (IT & and Finance) within Solihull Moors Football Club

Phase 2 

• Hire of staff required to deliver the project(s)
• Recruiting beneficiaries 
• Day to day management of the project(s)
• Weekly reporting to The Village HQ
• Establishing impact measurements 
• Local Fundraising 
• Coordination with Solihull Moors Football Club 
• Managing local relationship with partners 
• Managing the staff 
• Longterm strategy with The Village seniors management 
• Establish volunteer programme 
• Run events to support the project and raise awareness 

Required 

• Previous management 
• Previous work in charity preferable
• IT literate 
• Basic knowledge of finance knowledge 
• Driving license and right to work in the UK
• Strong roots to the area and understanding of local culture
• Self starter and comfortable working alone
• Imaginative and creative

The Diocese of Coventry is seeking to appoint a full time Programme Manager to help the Diocese deliver its ambitions for a culture change in making and growing new Disciples, and in developing a more mission focussed approach to the planning and deployment of Resources. This post reports to the Archdeacon Missioner and is based in Coventry.

The main responsibilities are:

• Provide focused activity in the short term by working with the Archdeacon Missioner and Diocesan secretary in the consultation, development work and preparation of an ambitious application for Strategic Development Funding for a Coventry /Nuneaton Church planting and community transformation programme.

• Provide leadership and programme management of the New Worshiping Communities /Church Planting Strategy implementation in line with the ‘Worshipping God, Making new disciples and transforming communities’ vision and strategy of the Diocese of Coventry.

• Develop a programme from initial set up through to successful delivery.Reporting to key stakeholders via the Bishops Strategy Integration Group.

The successful applicant will be educated to Degree level or equivalent, have a proven track record in project/programme management, experience of enabling change in organisations, be highly organised and have good IT skills, particularly MS Office.

A demonstrable understanding and commitment to the Mission of the Church of England, being called to proclaim afresh the Christian Faith in each generation is essential. It is therefore an Occupational Requirement (Schedule 9 part 1 of the Equality Act 2010) of this post to have a committed Christian faith. 

The Diocese of Coventry is committed to creating and sustaining a diverse and inclusive workforce which represents all aspects of the communities we are part of and welcomes all applications.  Applications are particularly welcome from Black, Asian and minority ethnic candidates, who are currently under-represented within our workforce.

Full job description and Person Specification are available from the Coventry Diocesan vacancy pages.

Please submit your CV with a detailed covering letter, addressing how you fit the requirements in the Person Specification.

Closing date for applications: Friday 17th July 2020

Interviews will take place at the Diocesan office: August 2020

Please send your CV and covering letter Simone King, HR Administrator, by either clicking the "apply" link or by posting to Cathedral & Diocesan Offices, 1 Hill Top, Coventry CV1 5AB.

Housing and Support Manager
Birmingham, West Midlands

Are you an experienced housing support professional with a great management or leadership style? Could you thrive as part of a social enterprise supporting refugees and newly arrived immigrants? If so, read on.

About Us

ACH (Ashley Community Housing) is a social enterprise that provides a range of integration and support services for refugees. During the past ten years, we’ve grown from a small-scale housing organisation to a leading provider of integration, employment and housing services for refugees and newly arrived communities in the UK.

We are now looking for a Housing and Support Manager to join our team at our brand-new offices in Birmingham.

The Benefits

- Salary of £30,000 - £35,000 per annum (dependent upon qualifications and/or experience)
- Mobile phone and laptop
- 20 days’ holiday plus Bank Holidays

This is an exciting opportunity for someone at junior manager or technical senior level to step into a fully-fledged management position and create positive change.

Joining us at an exciting period of growth, you’ll have the chance to utilise your expertise to shape current and future operations, ensuring our services inform and empower tenants.

The focus of this role will be the relationships you create rather than the volume in your portfolio. So, if you’re ready to take on a new challenge where you’ll focus on quality, not quantity, we want to hear from you.

The Role

As a Housing and Support Manager, you will lead and support the delivery of all tenant housing and support operations in Birmingham and Wolverhampton.

Leading the West Midlands Housing and Support team, you will build new customer relationships, increase our network and ensure our existing connections stay strong.

Reporting to the Operations Manager, your role will involve:

- Directly managing 10 - 15 team members
- Ensuring operations meet legal requirements
- Increasing tenant empowerment and maximising rental income
- Generating new business
- Effectively using networks and forums to build a recognisable profile and brand
- Managing and developing relationships with new and existing landlords
- Enhancing your team’s capabilities, capacity and efficiency through process development
- Managing property and housing maintenance, management and caretaking services
- Achieving targets for all tenant housing and support operations

About You

To join us as a Housing and Support Manager, you will need:

- To have experience as a Housing Manager or Team Leader within a housing support environment
- Experience of either leading or being part of a project
- The ability to demonstrate a solid track record within housing
- Strong leadership and motivational skills

Other organisations may call this role Property and Support Manager, Housing Support Manager, Housing Project Manager, Housing Manager, Tenancy Manager, Tenancy Support Manager, Property Manager, or Lettings Manager.

This is a full-time role, working 9am – 5pm, Monday – Friday.

Webrecruit and Ashley Community Housing are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking to take your next step as a Housing and Support Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Purpose and Scope of the Role

The Refugee & Migrant Centre are renowned for our work in assisting refugees and migrants through crisis and disadvantage; we remove barriers to integration and help our clients to become equal citizens. This exciting opportunity offers an experienced and innovative candidate the chance to join us, as part of our HR department.

This is an exciting time to be joining the team, as we grow to meet our aspirations. We are seeking a forward-thinking candidate who will be responsible for ensuring an excellent human resources service to the organisation including advice on complex employment matters, effective employee relations, recruitment, policies and procedures and ensuring that fair and consistent practices are followed in relation to all employment matters. This is a new role, created to develop and strengthen our infrastructure following a period of rapid growth in staff numbers at the charity, as well as in our external activities and impact.

The Government Property Agency (GPA) was launched as an Executive Agency of the Cabinet Office in 2018. The GPA represents a step change in the way that Government property estate and assets are managed efficiently, by providing innovative and flexible solutions across the Government estate. Our core service is to support departments in business change and workforce transformation. The GPA is the place to be for UK's leading professionals in estates, commercial, project management and beyond.

The Government Property Agency is expected to grow exponentially over the first few years of its existence; this equates to transferring hundreds of assets (worth billions of pounds) onto its balance sheet from Government Departments, as well as gaining responsibility for the running of a large part of the central government office estate.

The Commercial Management Accountant is responsible for the recording and reporting of Commercial costs in line with the Government Finance Functional Standard. The objectives are to ensure accurate property accounting, and accounting of expenditure and income including capturing of data relating to time, costs, billing and forecasting.

The post holder will contribute to GPA developing a culture of strong financial management.

The responsibilities of the Commercial Management Accountant will include

• Operate project accounting processes including capturing of data relating to time, costs, billing and forecasting
• Establish and maintain good relationships with asset management, commercial transactions and contracts and procurement teams and the wider GPA Finance function
• Develop and monitor financial plans for GPA's managed estate, including Commercial projects, and monitor performance against these plans
• Support the delivery of accurate financial data in a timely manner to enable effective decision making
• Promote continuous improvement by developing and improving project accounting processes and procedures
• Ensure correct financial governance and stewardship of projects and programmes
• Play an active role as a member of the wider finance team, contributing expertise in the development of strategies, proposals and work implementations

The post holder may be required to undertake additional responsibilities as expected in relation to the role and grade.

Key Skills & Experience

• CCAB part-qualified or equivalent would be a benefit, but not essential
• A good level of management accounting experience, preferably in a public sector environment
• Strong attention to detail and ability to analyse and interpret significant amounts of financial data
• Ability to communicate complex matters to a non-financial audience
• Ability to work well as part of a geographically dispersed project team
• Strong focus on delivering an excellent service to customers
• Strong organisational skills to meet deadlines in a fast paced environment
• Good experience of using Enterprise Resource Planning (ERP) systems
• Proficient using Microsoft Excel

For more information, please apply using the link, or contact Katie Wilson-Smith or Stuart Thomson at our retained search agent, Robertson Bell.

Are you a calm, organised and forward-thinking individual with experience supporting people with complex needs and who are, or have been, rough sleeping? Would you like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with? Welcome to Aquarius as an Engagement Navigator - Rough Sleepers.

 Right now, one of our partners, Aquarius Action Projects, is looking for an Engagement Navigator to join their team. Based in the West Midlands, Aquarius helps people overcome the harm caused by alcohol, drugs and gambling working closely with individuals, family and friends.

Your main objective is to support individuals people aged 18-25 who are currently entrenched rough sleepers to move away from the streets into settled secure accommodation and to access the support they need to remain off the streets. You will achieve this by providing long-term, personalised support which is not time-limited and is flexible enough to meet the changing and complex needs of this client group.

You will allow increased access to key services, including health care, substance misuse services, accommodation and employment and develop the skills and capabilities of each individual. Keeping up to date with, and lead on, emerging clinical practice for the Service and project managing the implementation of any agreed changes within clinical practice, providing training where needed, are also key duties.

 An energetic and confident self-starter, you will have a qualification in health/social care, youth and community work (e.g. NVQ Level 4 or above, DipSW, Mental Health Nursing, Counselling, Addiction Studies). Alternatively, we will consider candidates with experience of working in the substance misuse field with a commitment to complete NVQ Level 4 Health and Social Care.

You will have proven experience of individual client work in an addictions or social care setting with adults/young people and sound knowledge of primary, secondary and other outreach settings and alcohol and health-related issues. An excellent communicator, both verbal and written, with strong interpersonal, networking and relationship-building skills, you will also have a flexible, professional and structured approach to your work and actively support the introduction of new ideas, methods and processes to your working practices. Aquarius would welcome applicants who have lived experience of homelessness or related issues.

The salary for this post is £23,420 - £26,804  dependant upon experience.

 This post is offered as a full-time, fixed term contract ending July 2021.

 The closing date for this post is 14th July 2020.

 In return, you can expect some great benefits, including 32 days' holiday, contributory pension scheme, employee assistance programme and childcare vouchers, plus exceptional professional development and training opportunities.

So, are you ready to take on this rewarding role that comes with some really great benefits? Apply now via our website. 

 Aquarius is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

Senior Social Prescribing Link Worker

We have rewarding opportunity for a Senior Social Prescribing Link Worker to focus on ‘what matters to me’ and taking a holistic approach to people’s health and wellbeing. If you feel you could connect to people, community groups and statutory services for practical and emotional support, we would love to hear from you!

Position: Senior Social Prescribing Link Worker

Location: Covering Birmingham and North Solihull

Hours: 37 hours per week

Salary: £22842 per annum

Contract: Fixed term to the end of September 2021

Benefits: The provision of workplace wellbeing support and activities, flexible working and a range of family friendly policies and subsidised parking.

Closing Date: 12th July 2020

Interview Date: 15th, 16th and 17th July 2020

Social Prescribing Link Worker will be integrated into the wider multi-disciplinary team of a PCN. This is part of NHS England’s Long Term Plan, which commits to building the infrastructure for Social Prescribing in primary care.

The Role

The Senior Link Worker will have a dual role, taking responsibility for the line Management of Link Workers and any volunteers linked to the service, providing them with suitable support and supervision and at the same time continuing to provide personalised support to patients through the provision of cover for Link Workers during absences and supporting with more complex patients.

Link Workers provide one-to-one support to people who are referred to them by GPs and the wider PCN team, helping them to increase their active involvement with their local communities. They may have issues such as debt, poor housing and physical inactivity, as well as loneliness, isolation and low level mental health concerns which affect their health and wellbeing.

About You

You will need to be able to communicate well, building strong relationships with your team, GP Practice staff and the wider health and social care sector as well as community groups and VCSE organisations. You should have experience of leading a team of staff, providing timely and appropriate support and development and dealing with conduct and performance issues in a consistent and fair manner.  Link Workers are based within GP practices so experience of managing Outreach staff or remote workers would be advantageous. 

You will have:

• Experience of staff supervision, ideally in a health and social care setting or similar
• Experience of direct delivery of support to individuals with social needs
• Knowledge of the Birmingham and North Solihull areas
• Experience of partnership working across a range of organisations

The service is delivered flexibly to meet the needs of patients so some evening and weekend work may be required.

An interview is guaranteed to suitably qualified and experienced people with disabilities.

All successful applicants will be subject to an enhanced DBS check

About the Organisation

A leading provider of services to the health and social care sector, with the aim is to reduce inequalities in learning, employment and health. As an employer the organisation is proud to offer a range of benefits to our staff including provision of workplace wellbeing support and activities, flexible working and a range of family friendly policies and subsidised parking.

You may also have experience in areas such as Floating Support, Befriending, Community Family Worker, Social Worker, Community Navigator, Peer Support Worker, Welfare Support, Family Worker, Family Support Worker, Benefit, Care, Therapeutic, Therapy, Advice, Adviser, Health, Wellbeing, Social Care, Social Care Services, Health and Social Care.

Social Prescribing Link Worker

We have rewarding opportunity for a Social Prescribing Link Worker to focus on ‘what matters to me’ and taking a holistic approach to people’s health and wellbeing. If you feel you could connect to people, community groups and statutory services for practical and emotional support, we would love to hear from you!

Position: Social Prescribing Link Worker

Location: Birmingham or North Solihull

Hours: Full and part time hours available

Salary: £19,000 - £19,986

Contract: Fixed term to the end of September 2021

Benefits: The provision of workplace wellbeing support and activities, flexible working and a range of family friendly policies and subsidised parking.

Closing Date: 12th July 2020

Interview Date: 15th, 16th and 17th July 2020

Social Prescribing Link Worker will be integrated into the wider multi-disciplinary team of a PCN. This is part of NHS England’s Long Term Plan, which commits to building the infrastructure for Social Prescribing in primary care.

The Role

As Social Prescribing Link Worker, you will provide one-to-one support to people who are referred to you by GPs and the wider PCN team, helping them to increase their active involvement with their local communities. They may have issues such as debt, poor housing and physical inactivity, as well as loneliness, isolation and low level mental health concerns which affect their health and wellbeing.

The role will build trusting relationships with people, create a shared personalised care and support plan and connect them to community groups, VCSE organisations and other services. This approach particularly helps people with long term conditions (including poor mental health), people who are lonely or isolated, or who have complex social needs which affect their wellbeing.

About You

The Social Prescribing Link Worker will:

• Be a good listener, have time for people and be committed to supporting local communities to care for each other.
• Have experience of working positively with people facing complex social and emotional challenges.
• Have a good knowledge of the area in which you’ll be based and what groups, activities and services are available there.

For the Birmingham post an ability to speak another community language, or languages, would be highly desirable and some weekend working will be required.

An interview is guaranteed to suitably qualified and experienced people with disabilities. All successful applicants will be subject to an enhanced DBS check.

About the Organisation

A leading provider of services to the health and social care sector, with the aim is to reduce inequalities in learning, employment and health. As an employer the organisation is proud to offer a range of benefits to our staff including provision of workplace wellbeing support and activities, flexible working and a range of family friendly policies and subsidised parking.

You may also have experience in areas such as Floating Support, Befriending, Community Family Worker, Social Worker, Community Navigator, Peer Support Worker, Welfare Support, Family Worker, Family Support Worker, Benefit, Care, Therapeutic, Therapy, Advice, Adviser, Health, Wellbeing, Social Care, Social Care Services, Health and Social Care.

Recruitment during COVID-19 restrictions

During the COVID-19 restrictions, our interviews will be by video call.
Additionally, the successful applicant will be fully supported to work from home for the initial period where restrictions on non-essential travel are in place.

Location
Based at any Crisis Skylight – Birmingham B9, Brent NW10, Coventry
CV1, Croydon CR0, Edinburgh EH8, London E1, Liverpool
L1, Newcastle Upon Tyne NE1, Oxford OX1, South Yorkshire S63, South Wales SA1.

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

The Crisis Data and Technology team is embarking on a multi-year program of modernisation of our Skylights (day centres for the homeless) including the development of “MAPS” – the Crisis case management system built on Dynamics 365. Going forward this platform will evolve to support “Crisis and Christmas” (the UK’s biggest volunteering event) as well as supporting the growing portfolio of services Crisis offers for the homeless.

About the role

As the only Dynamics 365 Developer/Analyst, you will primarily act as Crisis technical lead to configure/develop our Dynamics 365 estate over time. Working behind user facing staff in client services your job is to help turn user stories into released functionality. Working within an established development framework to a quarterly release schedule you will help specify, configure, develop and test all changes to Crisis Dynamics 365 estate before pushing through into productive environment.

The role will advise Crisis on other business systems that may leverage the Dynamics 365 cloud and work closely with the data engineering team in respect of the Common Data Service.

As part of the wider Data and Technology team you will act as a 3rd line resolver behind the Helpdesk and support the development of training materials for end users.

About you

To be successful in this role you will need to have excellent Dynamics 365 skills, able to work closely with our Microsoft Gold Partner and work within a semi-agile development framework. Ideally certified (or working towards) Microsoft PowerApps and Dynamics 365 level of competency you will be seen as our go to product expert in the Dynamics 365 and Common Data Service space.

Your expertise is in the Microsoft world of Dynamics 365 and Power Apps. No level of expertise is too high for this role but if you don’t (for example) yet develop in PowerApps then you can learn this at Crisis with support from our Microsoft 3rd parties. Either way you will have passion and strong product knowledge across business systems tooling associated with Dynamics 365 and beyond.

Benefits

As a member of the team you will have access to a wide range of employee benefits including:

· Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
· Mandatory pension scheme, with an employer contribution of 8.5%
· 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How to apply

If this sound likes the opportunity for you, apply by submitting CV and cover letter addressing points 1, 2 and 4 of the person specification.

Closing date: 12 July 2020 (11.59pm)
Interviews: 24 July 2020

We value diversity, promote equality and encourage and applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

Registered Charity Numbers: E&W1082947, SC040094

Principal Practice Tutors (PPT) hold key responsibility for teaching and developing participants at the five-week summer institute, regional recall days and in the participant units within local authorities. PPTs play a critical role as the practice experts within Frontline, a core to this role is modelling and supporting practice tutors as well as working directly with a  participant units, based within statutory children’s social care services. Each unit comprises four (in some cases 5) participants and is led by a Consultant Social Worker (CSW). Applicants will need to have  previous experience in Higher Education – ideally having led an academic teaching unit, holding programme lead responsibilities and  taken a leadership role in teaching or research.

Applicants need an excellent understanding of the social work role and an ability to make links across both adults’ and children’s services. Core to the PPT role is the ability to provide general support, challenge and guidance to participants, CSWs and practice tutors in order to ensure that participants practice learning experience is of excellent quality. PPTs also support CSWs to develop and  provide excellence guidance and management to participants on the programme.  To apply you will need to have advanced social work practice skill, experience of developing others and a commitment to educating a new generation of social workers. This role provides the opportunity to genuinely align practice and theory and instill the same strong commitment in CSWs and participants. In doing so you will need a commitment to evidence informed practice models and an appetite to exploring different and innovative approaches to teaching these models.

This role is part time, 0.5 FTE.

Duties and Responsibilities

Development & Support work:

• To provide emotional and practical support to women accessing support through drop in and casework
• To participate in a rota of drop in cover, covering evening hours
• To support volunteers and students in delivering the drop in service
• To facilitate access for women to statutory, community and other BSWA services
• To comply with the recording, monitoring and evaluation procedures of the project
• To develop policies and practice guidelines appropriate to the project in accordance with BSWA policies and procedures
• To keep up to date with current legislative changes for dissemination within the staff team, and for use when working with women and children around their rights.
• To identify and make links with existing projects and community services and to develop joint services where appropriate
• To keep abreast of issues regarding violence against women on a national and local level
• To participate in multi agency work as agreed with your line manager
• To identify and attend training and conferences relevant to the post, in agreement with your line manager
• To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users
• To promote awareness of the impact of domestic violence on women and children and BSWA services

Administration:

• To work within BSWA’s administrative and financial systems
• To ensure that adequate records are kept for all service users
• To ensure that Health and Safety records are kept up to date
• To produce monthly reports for your line manager

Communication:

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by:

1. Maintaining BSWA communication records
2. Following safety procedures
3. Attending team meetings
4. Carrying out risk assessments in conjunction with your line manager

• To attend in-house training
• To attend support and supervision sessions with your line manager
• To develop a professional working relationship with external agencies
• Feedback relevant issues from external meetings/ training to the staff and management teams as appropriate
• To be involved in the Annual Review process

General:

• To maintain the confidentiality of the women and children using the service

• To maintain confidentiality in all matters relating to the organisation

• To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation

• To ensure the efficient use of resources at all times

• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA
• To work within BSWA’s framework for equal opportunities and anti-discriminatory practice
• To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout
• To participate in the development and annual appraisal of a personal individual development plan with the line manager
• To undertake any other duties required by BSWA, which may arise and commensurate with the post

Duties and Responsibilities

Development & Support work:

• To provide emotional and practical support to women accessing drop in and helpline, using community language as appropriate.
• To participate in a rota of helpline cover and model and promote good practice in taking helpline calls and Webchat support
• To support helpline volunteers and students in delivering helpline, Webchat and drop in services
• To participate in a rota of drop in cover at BSWA offices and across community venues as necessary
• To facilitate access for women to statutory, community and other BSWA services
• To comply with the recording, monitoring and evaluation procedures of the project
• To develop policies and practice guidelines appropriate to the project in accordance with BSWA policies and procedures
• To keep up to date with current legislative changes for dissemination within the staff team, and for use when working with women and children around their rights.
• To identify and make links with existing projects and community services and to develop joint services where appropriate
• To keep abreast of issues regarding violence against women on a national and local level
• To participate in multi agency work as agreed with your line manager
• To identify and attend training and conferences relevant to the post, in agreement with your line manager
• To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users
• To promote awareness of the impact of domestic violence on women and children and BSWA services

Administration:

• To work within BSWA’s administrative and financial systems
• To ensure that adequate records are kept for all service users
• To ensure that Health and Safety records are kept up to date
• To produce monthly reports for your line manager

Communication:

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by:

1. Maintaining BSWA communication records
2. Following safety procedures
3. Attending team meetings
4. Carrying out risk assessments in conjunction with your line manager

• To attend in-house training
• To attend support and supervision sessions with your line manager
• To develop a professional working relationship with external agencies
• Feedback relevant issues from external meetings/ training to the staff and management teams as appropriate
• To be involved in the Annual Review process

General:

• To maintain the confidentiality of the women and children using the service

• To maintain confidentiality in all matters relating to the organisation

• To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation

• To ensure the efficient use of resources at all times

• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA
• To work within BSWA’s framework for equal opportunities and anti-discriminatory practice
• To participate in the development and annual appraisal of a personal individual development plan with the line manager
• To undertake any other duties required by BSWA, which may arise and commensurate with the post

Duties and Responsibilities

Administration:

• To work within BSWA’s administrative and financial systems.
• To ensure that adequate records are kept for all service users.
• To keep accurate records of financial transitions in line with BSWA’s procedures.
• To ensure that Health and Safety records are kept up to date.
• To monitor and evaluate the refuge service via various methods including feedback from service users and by producing statistical information.
• To keep inventories of all refuge contents.
• To contribute where appropriate to the preparation of returns for funders.

Support Work:

• To produce and regularly review Individual Support Plans (ISP) for each service user, in conjunction with the service user.
• To recognise women and children’s individual needs and refer to specialist agencies where necessary as part of their ISP.
• To identify the needs of women and children leaving BSWA refuge after being offered permanent accommodation.
• To identify and make links with existing projects and community services and to develop joint services where appropriate.
• To ensure the primary needs of residents are met. This includes medical, financial, housing, legal and education rights.
•  To organise activities and celebrations in the refuge for women and children which raise self-esteem, bring people together and broaden awareness.
• To assist women in making claims for any welfare benefits that they may be entitled to.
• To ensure that appropriate applications are made for re-housing.
• To accompany women as appropriate and agreed by your line manager, to case conferences and meetings that may affect their own and/or their children’s welfare.
• To make representations, as appropriate and agreed by your line manager, to external bodies in support of women and children.
• To keep the refuge ‘welcome pack’ up-to-date.
• Devise and implement appropriate methods of communication with women and children living in refuge, in agreement with your line manager.

Communication:

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuge, staff, volunteers and service users by:

1. maintaining BSWA communication records
2. following safety procedures
3. carrying out risk assessments in conjunction with your line manager
4. attending team and project meetings

• To attend in-house training.
• To attend support and supervision sessions with your line manager.
• To participate in multi-agency work and to develop a professional working relationship with external agencies.
• To contribute towards your project’s quarterly Management Committee report.
• To be involved in the Annual Review process.

Premises and Equipment:

·To take referrals and welcome women and children into the refuge.

• To ensure that the appropriate agreements related to tenancies are completed.
• To ensure that the appropriate agreements related to support are completed.
• To ensure that the refuge revenue is collected by completing housing benefit forms and all personal contributions are collected on a weekly basis, in advance.
• To report to your line manager any difficulties in relation to the collection of rent and other charges.
• To ensure that any house rules are read and understood by new tenants and that all residents comply with them.

Training:

• To identify and attend training relevant to the post in agreement with your line manager.

• To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users.
• To raise awareness of the impact of domestic violence on women and children and of the BSWA services.

General:

• To maintain the confidentiality of the women, young people and children using the service and in all matters relating to the organisation.
• To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation, adhering to BSWA’s framework for equal opportunities and anti-discriminatory practice.
• To maintain an awareness of the issues surrounding domestic violence on a national and local level with a particular reference to those of relevance to refuge work.
• To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout.
• To ensure the efficient use of resources at all times.
• To support volunteers in the delivery of BSWA services.
• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA.
• To participate in the development and annual appraisal of a personal individual development plan with the line manager.
• To participate in 24 hour on call cover and provide emergency cover.
• To undertake any other duties required by BSWA, which may arise incidentally, develop, or be assigned commensurate with the post.