Relationship manager jobs in bath, bath and north east somerset

Job title: Website and UX Manager

Service: Digital Marketing

Salary: Grade 4 point 29: £36,842 FTE per annum + £480 home working allowance

Hours: 37 hours per week (full time)

Location: Home-based

Contract: Permanent

Responsible to: Website and Digital Content Manager

Family Action & the Role’s Impact:

Family Action is a national charity that supports people through change, challenge and crisis across England and Wales. On 1st January 2025, Relate, the largest provider of relationship support, joined the organisation helping us reach even more people and support the creation of secure foundations for children and young people, and safe, supportive relationships for all. 

For over 150 years Family Action has seen first-hand the power of family and relationships to shape lives, for better or worse. That's why we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

Whatever family means or looks like to us, it's relationships that matter. With Relate at Family Action, we are able to extend the support we provide with counselling, information, mediation and support to individuals, couples and families from all backgrounds and sexualities, as well as provide expert training for relationship support practitioners.

This is an exciting opportunity to join our organisation and help shape the future of Relate’s website and online presence as part of Family Action.

Job Summary:

As part of the Website and Digital Content Team and wider Digital Marketing Department you will oversee Relate at Family Action’s website and online client experience, driving brand awareness and sales of products and services.

You will be responsible for the day-to-day management of Relate’s website and the writing of digital content, and support the brand’s long term transformation as part of the adaptive change programme, working closely with the Website and Digital Content Manager, Head of Digital Marketing, Brand and Marketing Manager and other key stakeholders.

This is an exciting opportunity to join our organisation and help shape the future of Relate’s website and online presence as part of Family Action.

Key Tasks & Responsibilities:

1. Manage and optimise Relate at Family Action’s website and online user experience, driving traffic, engagement and sales of products and services.

2. Work closely with key colleagues including the Brand and Marketing Manager, Website and Digital Content Manager and Social Media Team to position and market Relate’s services and plan content.

3. Work closely with B2C and B2B teams, and other internal stakeholders to understand website requirements and improve representation online.

4. Manage digitally delivered products such as Toolkits and Relate’s AI chatbot, including re-marketing and upgrade activity to drive clients to further services on the website.

5. Support the creation of new Toolkits for sale, working closely with the Brand and Marketing Manager and service delivery colleagues to research and test new topics and write content.

6. Develop and write keyword rich content including stories, and support articles on often sensitive subjects, to build brand awareness, improve findability and warm up audiences.

7. Monitor and improve SEO across the Relate website.

8. Support Relate’s adaptive change programme including the website review workstream, working closely with the Website and Digital Content Manager, Head of Digital Marketing and other key stakeholders.

9. Support the development of a new CRM for Relate, working closely with the Systems and Technology Team and Service Delivery Team to ensure a seamless front end client experience.

10. Manage existing infrastructure and systems integrated across the website client journey such as Acuity Scheduling, Typeform and Stripe.

11. Maintain and improve Relate’s website accessibility ensuring it meets WCAG 2.1 AA standard wherever possible.

12. Use sophisticated data and insight tools to test, measure and evaluate content, and website performance, and monitor emerging trends in the wider market.

13. Produce regular reports for senior stakeholders including data and commentary around website performance.

14. Work with external agencies to deliver effective PPC search and display ad campaigns.

15. Manage relationships with external suppliers, contractors, and service providers involved in digital initiatives at Relate.

16. Embrace and implement Family Action’s Equality, Diversity & Inclusion Policy in every aspect of your work and positively promote its principles amongst colleagues, service users and other members of the community.

17. Comply with Family Action’s Health and Safety and Data Protection policies and protect your own and others’ health, safety and welfare.

18. Work flexibly as may be required by the needs of the organisation and carry out other reasonable duties as required.  

Main Responsibilities (check the job description and person specification for further details):

· Manage and optimise Relate at Family Action’s website and online user experience, driving traffic, engagement and sales of products and services.

· Work closely with key colleagues including the Brand and Marketing Manager, Website and Digital Content Manager and Social Media Team to position and market Relate’s services and plan content.

· Develop and write keyword rich content including stories, and support articles on often sensitive subjects, to build brand awareness, improve findability and warm up audiences.

· Support the creation of new Toolkits for sale, working closely with the Brand and Marketing Manager and service delivery colleagues to research and test new topics and write content.

· Support Relate’s adaptive change programme including the website review workstream, working closely with the Website and Digital Content Manager, Head of Digital Marketing and other key stakeholders.

Main Requirements (check the job description and person specification for further details):

· Extensive experience of managing and developing a website within a complex organisation.

· Experience of developing complex user journeys and improving user experience.

· Extensive experience of writing keyword rich website copy and digital content and an excellent knowledge of SEO best practice.

· Good understanding of online and offline marketing strategies, including sales funnels, particularly in a commercial context.

Benefits:

- an annual paid leave entitlement of 30 working days plus bank holidays

- up to 6% matched-pension contributions

- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

· Click the “Apply Now” link below and fill out our digital application form

· Closing Date: Sunday 21st September at 23:59

· To learn more about Family Action: Careers

Interviews are likely to take place virtually on 29th and 30th September.

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Matthew Dennis (full email address located in advert document)

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

You will be joining us at a time that holds the greatest potential for fundraising in our history, following the launch of the UK Government’s Delivery Plan for ME and initial findings of the DecodeME genetics study (co-led by Action for ME) in Summer 2025. 

Building on our charity’s already established level of support from major donors, you will provide exceptional relationship management to existing donors alongside growing our network of high value supporters.

Working closely with the CEO, alongside managing a portfolio of donors and prospects ensuring excellent stewardship, you will support our Breakthrough-ME Group (a group of high net worth and highly networked individuals). There is an established level of support from major donors at Action for ME so this is a role that will require exceptional relationship management to retain our current valued supporters while growing this crucial area of fundraising. 

This would be an ideal role for an experienced philanthropy professional seeking to work for a small but ambitious charity, helping us to achieve our mission to improve the lives of all people affected by ME – better meeting their needs today while taking action to secure change for tomorrow.

Key duties

Major Donor Fundraising

• Successfully develop and implement the philanthropy strategy to secure and maximise funds from high value individuals for Action for ME achieving annual income of £250k+

• Set plans and budgets which will deliver income through major gift fundraising and philanthropic giving through family trusts and foundations, including quarterly forecasting.

• Manage a portfolio of prospects and donors at the £5k to £100k level, to develop and maintain strong and long-standing partnerships

• Work closely with the Director of Fundraising and Development and other colleagues to ensure that plans and activities for fundraising from high value individuals are integrated into the overall fundraising strategy and plan for significant growth.

• Be responsible for our Breakthrough-ME Group with high quality proposition development.  Contribution to Group fundraising activities with a specific focus on ensuring their networks support pipeline growth for future fundraising.

• Lead the delivery of our biennial fundraising gala dinner, maximising income and new opportunities from attendees.

• Develop engaging and inspiring opportunities to steward and cultivate support creating a calendar of activities including events, presentations, approaches, networking and meetings.

• Utilise the CRM database (Raisers Edge) to provide the data required to strategise your approach to philanthropy, monitor progress and provide a high-quality donor experience.

• Ensure utilisation of insight & data, producing management information data to inform planning and strategy development.

• With the Director of Fundraising & Development, create inspiring cases for support and resulting propositions with clear budgets and outcomes.

• Create adequate systems and processes to support the major donor programme.

• Undertake and manage research into prospects and major donors, preparing for approaches and presentations and briefing senior leadership and trustees for donor meetings and events.

• Develop and maintain relationships with donors, a wide range of staff and volunteers from trustee level down.

• Provide regular feedback and internal reporting to line management.

• Work with other fundraisers to ensure that all fundraising opportunities and leads are followed up – particularly in corporate, community and trust fundraising.

• Work with Trustees, the Chief Executive and members of the Leadership Team to develop relationships with major donors.

• Self-administrate including managing your own diary and meetings, keeping accurate and up to date records of activity

• Occasional travel to London, Bristol & events

Other duties

• To positively promote the work and activities of Action for M.E. at all times.

• To contribute to the team’s overall, ongoing and annual planning and budgeting.

• To undertake any other reasonable activity in line with the responsibilities of the post as requested by the Director of Fundraising and Development, Chief Executive or any other senior Action for ME management.

• Act as an advocate for the Charity and its work.

• To work in accordance with Action for ME’s values of collaboration, equity and empathy.

We are looking for an awesome conference producer to grow our in person events offering for our community of Pupil Premium Leads across the 1,700 secondary schools in our network

Your role will be to produce face to face conferences that provide them honest, open and trusting spaces to share how they really achieve their results in practice.

Why?

So Pupil Premium Leads and Champions can learn what’s working (and what isn’t), so they can deliver the best education possible to all of their students, regardless of their background

What's the role?

Your job will be to produce in person conferences, with a difference, for Pupil Premium Leads in 

Events where practitioners don’t just share what’s worked but also what hasn’t. Openly and transparently.

The aim is to curate powerful and practical warts and all stories, which attendees can ask questions about and dig deep into each other's work.

• What we avoid
  • Glossy key notes delivered by non serving leaders telling serving leaders what to do
  • Only sharing their successes
  • Surface level panels that don’t say anything of substance about how leaders do what they do
  • Lots of passive sitting and listening in big audiences
  • Not developing deep and lasting relationships between attendees
  • Where the events are geared entirely towards promoting products and services more than the amazing PPM leaders and their practice
• What we deliver
• Dedicated to giving serving Pupil Premium Leaders - from diverse backgrounds - to the platform to share their work
• Sharing openly, honestly and transparently the challenges as well as the wins
• Small group discussions about very specific topics where attendees can go deep
• Workshop formats allowing speakers and attendees to learn from each other via intimate conversations
• Where we do everything we can to help attendees get to know each other, stay in touch and work together long term.

On the speaker/content side, you’ll:

• research what’s important to Pupil Premium Leaders

• find serving Pupil Premium Leaders who have expertise in those areas

• Invite and book them to be speakers and

• support them to be their best on the day.

On the attendee/learning/ side, you’ll:

• communicate the offering

• design sign up and onboarding processes

• promote the event across our social media and email channels and

• ensure delegates have everything they need to get the best out of the event.

On both sides you’ll:

• lead the follow up and evaluation of the events.

On the partnerships side you’ll:

• generate leads from potential partners and sponsor

• contact them with information about sponsorship packages

• manage the relationships with partners

• Events where sponsors provide thought leadership not sales pitches​

�� How you’ll be driving our mission forward

Researching topics that matter to Pupil Premium Leaders right now

• Emailing/messaging them to ask what they’ve had success with and need help with

• Creating a database of strengths and needs across the community

• Reading education press, policy and practitioner led blogs.

• Engaging with conversations on social media

Finding, inviting and booking speakers

• Using national datasets to find schools and Pupil Premium Leaders who are succeeding against the odds

• Digging into PPM practice and Pupil Premium Leaders’ blogs/posts to build a list of possible speakers

• Crafting emails that invite Pupil Premium Leaders you may have never met to speak at the conference

• Following up and leading Pupil Premium Leaders through the speaker onboarding journey

Supporting speakers to be their best

• Designing editorial guidelines and communicating them with speakers

• Supporting them to find a focus for their sessions and feeding back on the content

• Gathering pre-event information such as speaker details, access need, session titles/objectives and resources etc

• Automating workflows and emails using Zapier and Airtable

• Sharing all pre-event information they need in good time

Designing attendee sign up and welcoming processes

• Designing and building pre-event registration processes and forms

• Gathering pre-event information from attendees eg attendee details, access/dietary needs and 

• Automating workflows and emails using Zapier and Airtable

• Sharing all pre-event information so they can get the most out of the conferences

Promoting the event across our channels

• Working with a designer to commission graphics

• Writing social media posts on LinkedIn and Twitter

• Working with the Pupil Premium Leaders who are speaking to write sharable, top of funnel social media posts that inspire, entertain and inform Pupil Premium Leaders

• Designing, writing building email workflows and drip campaigns in our CRM (Hubspot)

Ensuring delegates have everything they need to get the most out of the conferences

• Tracking and auditing that all delegates have shared required pre-event information

• Writing succinct emails which delivered at the right time in a way that respects their workload and capacity

Evaluating the success of the conferences.

• Designing and building post event evaluation forms

• Seek, gather and analyse customer feedback and user data to ensure member success.

• Tracking and auditing evaluation completion

• Following up with both speakers and delegates to maximise

Who are you?

• A values driven educationalist
• Technophilic project manager who has a spreadsheet for everything
• Curious and empathic relationship builder
• Entrepreneurial, innovative and flexible
• Analytical but also a content-minded story finder and teller
• Feedback embracing learner in the pursuit of mastery of your craft

What experience and track record do you have?

It’s not essential you tick every box. But the more boxes you can tick the better. It goes without saying, we can help you gain and learn from the experiences you haven’t had yet.

• Education and/or teaching: Knowing how the MAT and schools system works is a must. Knowing who does what PPM role in schools will help bring the right people in the right conversations and the right time. Knowing and understanding the kinds of problems and types of conversations school leaders and teachers is also essential for this role

• Conference production: researching topics, inviting and booking speakers, crafting promotional materials, shouting loudly and proudly about the events and filling up spaces.

• Project management: Planning, tracking and delivering on project objectives across several workflows on time, every time. Managing multiple audiences who are likely to be at different stages of their engagement cycle.

• Customer Relationship Management: designing, building and automating CRMs including sales pipeline design and management eg Hubspot and Airtable

• Copywriting (and digital marketing and email workflow design): designing and writing posts and emails that convert - whether than be speaker invitations, promotional posts or conference onboarding emails.

• Digital marketing integration and automation: integrating and automating digital marketing platforms like eg MailChmip, Hubspot, Airtable and Zapier. Automating drip campaigns and email workflows.

What are the benefits?

• Exposure to the most inspirational and impactful PPM Leaders in the country 

• Opportunity to work within an early-stage, mission-driven organisation and shape its direction

• Flexible working culture/flexible working hours

• Pro rata £28,000-£33,000 dependent on experience

• Project-based and/or part-time contract based on performance milestones for the right candidate available - this role is approximately 3 days a week for 16 weeks a year: October-February. Possibility to expand conference work to new audiences if successful.

• Free annual membership to all of our premium spaces across the community worth up to £1,197+VAT.

• Dramatically grow your network of school leaders

Timeline:

• Applications open: 27th August 2025

• Deadline for applications: midnight Sunday 14th September

• First interviews: Starting week of 22nd September,

• Second interview: Starting week beginning 29th September,

• Notification of decision: by 3rd October,

• Start date: week beginning 6th October

We expect this to be a popular role. We will be inviting people to interview on a rolling basis. We advise submitting an application early.

How do you apply?

To apply for the role please send complete this application form no later than Sunday 7th September at midnight:

For the application form you’ll need:

1. CV - max 2 sides

2. Covering letter - outlining

   1. why you want to apply

   2. how your values, knowledge, skills and experience make you the best person for the role.

   3. a PS section at the bottom with confirmation of where you saw the job role; confirmation of your current salary and notice period; whether you have the right to work in the UK and a valid criminal check with the Disclosure and Barring Service (DBS); any links to any portfolios/bodies of work you have completed in the past to demonstrate what you are capable of (this could be reports, writing, performance figures, social media campaigns, articles, videos); and indication of whether your availability will be limited during the recruitment period.

3. Contact details of references

For an informal and confidential discussion about the role prior to application, please download the attached job ad pdf.

Job summary 

As Grants and Impact Manager you will be stewarding high-profile Trust and Foundation donors, researching new prospects, and writing compelling applications using detailed case studies compiled by the team. You will also coordinate the development of a new Monitoring, Evaluation, and Learning (MEL) programme, strengthening our ability to measure, understand, and communicate the impact of our work. A key part of this will be focusing on evidencing and enhancing the positive change created by Caring in Bristol, ensuring that funders and stakeholders can clearly see the difference their support makes.  

Who we are  

Caring in Bristol’s mission is to unite our city against homelessness. We work in innovative ways with people experiencing housing insecurity to help them navigate the barriers they face. We engage with the public and community partners to bring about lasting change in Bristol and beyond.    

Our services aim to reach people where they are, targeting under-served communities and proactively designing our services to be accessible and inclusive. We maximise our impact through committed and creative outreach to key groups who would not otherwise receive support.  

About the role  

As our Grants and Impact Manager, you will play a pivotal role in sustaining and growing Caring in Bristol’s income from Trusts, Foundations and statutory grants, by acquiring and managing high-value funder relationships. Alongside this, you will take the lead in developing and embedding a clear, organisation-wide Monitoring, Evaluation, and Learning (MEL) programme. This new focus will enable us to set measurable goals, track progress, and capture the real-world impact of our work - ensuring we can tell a compelling, evidence-based story to funders, partners, and the wider community. 

You will identify and lead the creation of high-quality trust and foundation applications and proposals, working closely with the Head of Trusts and Foundations, and take responsibility for a portfolio of funders, building strong, long-term relationships, improving funder satisfaction and securing continued or increased investment in our mission. 

Beyond managing relationships, you will help transform the way we demonstrate impact. By collaborating with service delivery staff to develop our impact monitoring practices you will ensure we can report back to funders with clarity, consistency, and confidence - showing exactly how their support translates into tangible outcomes for people experiencing or at risk of homelessness in Bristol. 

You will also be instrumental in delivering a best-practice funder engagement programme, finding innovative ways to create value for funders through tailored reports, webinars, site visits, and other forms of involvement. Acting as an ambassador for Caring in Bristol, you will represent us to funders and stakeholders with credibility and passion, using your insight to strengthen our reputation and influence. 

Finally, you will act as a voice of the funder within the charity, ensuring their perspective shapes our project design, monitoring, and communications. Working collaboratively with colleagues across service delivery, income generation, and finance, you will help embed practices that not only improve funder relationships today but also make Caring in Bristol more strategically and sustainably fundable for the future. 

Transform Drug Policy Foundation is a leading charity working to end the war on drugs and promote policies that prioritise health, human rights, and social justice. With a small but passionate team, we campaign, educate, and influence decision-makers to reform drug policy in the UK and globally.

We are entering an exciting new phase of organisational growth and are looking for an organised, proactive Administrator to play a key supporting role.

About the Role

This new role will provide vital administrative support across fundraising, programme delivery, and operations. You’ll help keep the organisation running smoothly, freeing up time for senior staff to focus on income generation and impact. From CRM management and donation tracking to event logistics and donor communications, you'll be central to ensuring Transform’s work is efficient and effective.

Overall aim

• Work with the CEO on implementing supporter journeys and other fundraising systems and processes as required

• Assist with the delivery of our fundraising strategy

Key responsibilities:

Fundraising support (approx. 50%)

• Lead on the roll-out, development, and ongoing maintenance of our fundraising CRM system and supporting platforms

• Support the CEO and fundraising team with scheduling, meeting preparation, and follow-up.

• Assist with proposal submissions by formatting documents, collating supporting materials, and tracking deadlines.

• Maintain an organised digital library of fundraising collateral (e.g. case for support, templates, reports).

• Act as the first point of contact for supporters and members of the public, dealing with fundraising enquiries, requests for information, and feedback via the telephone, email, and post.

• Thank donors and create personalised correspondence and other communications to support the donor journey.

• Support the delivery of face-to-face and online events including donor stewardship events.

• Lead on the roll-out, development, and ongoing maintenance of our fundraising CRM system, and maintain accurate records.

• Maintain our online giving platforms.

• Conduct prospect research on new fundraising opportunities and sources of income as directed by the CEO.

Team and Operations Support (approx. 50%)

• Provide day-to-day admin support for the CEO and wider team, including diary management, meeting coordination, and inbox support.

• Organise team meetings, take notes and track action points.

• Help onboard new freelancers, volunteers, and staff members (e.g. access to systems, scheduling inductions).

• Support basic finance admin (e.g. tracking invoices, reconciling expenses, liaising with bookkeeper).

• Coordinate CRM and IT systems with external providers to ensure functionality and updates.

• Maintain internal folders and files using best practices in cloud storage (e.g. Google Drive).

• Assist in developing and maintaining an effective website so donors have a seamless user experience

• Maintain excellent working relationships with the team

• Ability occasionally to work outside normal office hours/flexibility for events and networking opportunities.

Person Specification

Essential 

• Excellent organisational and time-management skills.

• Proven administrative experience, supporting a small and busy team.

• Experience of working with CRMs/Databases including at the roll-out and development stage.

• High attention to detail, especially when handling data and scheduling.

• Experience of customer service/donor relations or similar.

• Strong research skills, including the ability to search for reliable information online, with excellent attention to detail.

• Experience of maintaining accurate records (e.g. customer records, contact details, project data).

• Working in an organised manner, managing deadlines effectively and responding flexibly to work priorities.

• An ability to develop and manage effective working relationships with colleagues and external stakeholders.

• A proactive, can-do attitude and ability to juggle multiple priorities.

• Commitment to Transform’s mission and values.

Skills 

• Excellent communication skills, both verbal and written.

• Exceptional levels of organisation.

• Ability to work as a part of a team and on own initiative.

• Strong planning and ability to deliver to deadlines.

• Strong IT literacy, experience of using Microsoft 365/ google

• Strong people skills for building relationships and networking with external stakeholder, team members and key contacts.

• Demonstrable experience of using fundraising databases for financial and relationship management.

Desirable

• Effective written communications with a persuasive writing style.

• Experience of working in a fundraising environment.

• Experience of working on or delivering fundraising events.

• Experience working in a small, values-driven charity or campaigning organisation.

• Understanding of confidentiality and data protection requirements (e.g. GDPR).

• Knowledge of the voluntary sector.

• Understanding of drug policy reform

• A genuine and enthusiastic commitment to the values, vision and goals of Transform.

 

What We Offer

• Flexible, hybrid working arrangements.

• Opportunity to play a central role in a fast-growing and mission-driven organisation.

• Training and development tailored to your role (e.g. fundraising, CRM, project management).

• 25 days annual leave + bank holidays (pro rata).

• A supportive and inclusive working environment.

 

Equality and diversity

Transform is committed to diversity, inclusion and equality in all its work. We welcome and encourage people with Black, Asian and other minority ethnic backgrounds to apply for this post.

How to apply

Please send a CV and cover letter 

Would you like to support a dynamic annual conference that brings together a diverse group of people to learn, be inspired and collaborate to achieve workplace justice and fight poverty and discrimination?

Workplace Justice is a new company limited by guarantee that has been created to take forward the annual New Organising Conference. The New Organising Conference is unique in bringing together a diverse group of participants - trade unions established and new, community organisers, not for profits, academics, lawyers and journalists, with a shared interest in worker rights. In September 2025 60 people will deliver 40 different sessions to an audience of 135 people.

Overview of the role

This role, which will be largely remote, with regular online supervision and periodic meet-ups, offers the opportunity to support an important social justice initiative which has received hugely positive feedback from participants. You will have a high degree of autonomy, and a varied and interesting workload, as well as the opportunity to interact with and meet inspiring activists and educators.  Because of the annual cycle of the conference, you will ideally be able to flex your working hours across the year, with the opportunity for a four week break after the conference.

Job description

To provide operational support for Workplace Justice and the New Organising Conference with a particular focus on outreach and social media but also covering finance, website, participant database, registration, and governance.

Outreach and Operations Support Manager, New Organising Conference

3/4 days/week circa £33,000 f/t/e/

Background

Workplace Justice is the organisational home of the annual New Organising Conference, now in its third year, with support from the Network for Social Change The New Organising Conference, held over a weekend, is unique in bringing together a diverse group of participants - trade unions established and new, community organisers, not for profits, academics, lawyers and journalists, with a shared interest in worker rights and community organising. Participants learn, get inspiration and form new collaborations. In September 2025, 60 people delivered 44 different sessions to an audience of 130 people. You can see videos of past conferences here.

Overview of the role

This role is largely remote, with weekly online supervision and monthly meet-ups with the Coordinator, and twice yearly Board meetups. It offers the opportunity to support an important social justice initiative which has received hugely positive feedback from participants. You will have a high degree of autonomy, and a varied and interesting workload, as well as the opportunity to interact with and meet inspiring activists and educators.  Because of the annual cycle of the conference you will ideally be able to flex your working hours across the year, with the opportunity for a four week break after the conference. You are unlikely to be able to take more than one week’s holiday during July and August.

Summary job description

To provide operational support for Workplace Justice and the New Organising Conference, focussing on marketing and communications including social media but with responsibility in addition for finance, the participant database and governance.

The role offers 5 weeks paid holiday. PAYE or self-employed status for discussion.

Key tasks

• Raising the profile of NOC and attracting participants and session leaders through social media, email communications and networking

• Responsibility for ensuring the website evolves in line with the needs of the Conference

• Maintaining and operating a database of participants, past and present

• Managing the registration of participants to the conference including taking payment and where necessary issuing invoices, and recruiting volunteers to assist at the conference

• Supporting the Board led process to select sessions and plan the programme

• Attending the conference and trouble shooting as necessary

• Operating a simple finance system

• Support as needed for initiatives arising from the NOC

• Any other support tasks that may be required

 

Person specification

Essential

• At least three years experience in a similar role

• Contacts in and understanding of the trade union movement, UK or international

• Proven track record of using outreach on social media to achieve results

• Experience of working independently

• Close attention to detail in data handling

• Persuasive and constructive manner in dealing with other people

• Familiarity with website editors e.g Squarespace

• Experience of basic financial management

Desirable

• Experience of using the Action Network system

• Experience of event management

• Ability to accommodate peaks and troughs in workflow

• Experience of using graphic design software e.g. Canva, Adobe

• Experience of website design

• Experience of managing projects or operations with multiple stakeholders

Online interviews will be on October 10th with final in person interviews held in London on October 14th. If selected for an interview, we will email the interview questions ahead of the interview. As well as interviews there will be tests of competencies. All non AI generated applications with an email address will be acknowledged. If selected you will be expected to attend a 24 retreat with the Board on 5/6 December.

We especially welcome applications from people who are or have been marginalised in society on the basis of their class background, income, ethnicity, disability, gender identity, sexuality, or other characteristics. 

Key dates

• The closing date for applications is midnight on October 4th

• Online interviews will be on October 10th with notification on October 8th.

• In person interviews will be held in London on October 14th with notification on October 11th.

We are seeking a new Finance and Administration Officer following the retirement of a long-serving team member. A key member of the SLA central office team, the Finance and Administration Officer plays a vital role in ensuring smooth financial operations and providing essential administrative support for our membership. This role is responsible for maintaining accurate financial records, book-keeping and effective day-to-day financial operations, producing financial reports using our CRM (IMIS) and XERO, in addition to administration support.

You will be experienced in financial and administration operations of a charity or similar , with an AAT qualification or matching worked experience. Familiarity with XERO will be an advantage. You will be able to bring understanding of cashflow and financial analysis of figure, working with accountants as required.

You will also have excellent customer service skills and be able to work effectively with all stakeholders from our members, to funders to suppliers. You will be determined and have an excellent eye for financial and administrative detail. Your duties will include general administration and:

Financial operations and record-keeping

• Manage day-to-day financial transactions and maintain accurate records of all SLA accounts and petty cash; book-keeping
• Process and record all incoming payments, including foreign cheques (into bank account)
• Monitor cashflow and expenditure, keeping track of spending
• Pay invoices upon approval and ensure timely monthly payments (e.g. pensions, HMRC)
• Handle creditor and supplier communications and resolve related issues
• Monitor and follow up on overdue payments with a focus on membership payments

Invoicing and income tracking

• Issue and track membership and subscriber invoices and reminders
• Keep office team informed of payment statuses
• Prepare sales, cost, and profit reports for SLA publications
• Conduct annual publications stock take

Payroll and reporting

• Liaise with the accountant on salary payments; process salary BACS payments
• Support year-end financial reporting by providing necessary documentation to accountants
• Produce regular financial reports and analysis as required
• Supporting preparation of budgets, working with accountants as required

 Event financial administration

• Manage financial aspects of SLA events, particularly the annual conference (e.g., exhibitors, sponsors, and delegates)
• Process and record staff/trustee expense claims
• Support with bookings accommodation and travel for Board meetings

To be successful in this role you should demonstrate:

• Strong experience in financial and office administration
• Knowledge of accounting principles  
• Experience of working with XERO or similar
• Experience of using CRM systems (ideally IMIS)
• Experience of working for a small charity and / or membership association
• Accuracy, numeracy, attention to detail
• Ability to manage own workload, prioritise and meet competing deadlines
• Excellent customer service manner
• Being a team player

The Association is a UK wide organisation, working mostly remotely. Working patterns can be negotiated and we welcome applicants from all over the UK. We strongly encourage candidates of all different backgrounds and identities to apply. Each new role provides us with an opportunity for us to bring in a different perspective, and we are always eager to diversify our team. The SLA is committed to building an inclusive, supportive place, where you can do brilliant and rewarding work.

To apply please send a one page covering letter and CV with the job title in the subject line by 30th September.  Applications without a covering letter will not be considered. No agencies please.

Due to the volume of applications we cannot provide individual feedback. We really appreciate your interest. If you haven’t heard from us within one week of the deadline, it means we’ve moved forward with other candidates on this occasion. We encourage you to apply again in the future. Please note we may close recruitment early should the right candidate be identified.

Membership Manager

This is an exciting opportunity to join an ambitious and talented Development team

We are looking for an experienced Membership Manager to join our small and friendly Development team (Fundraising and Membership) and drive our strategy for Membership. With a healthy existing membership base of nearly 15,000, and a database of 100,000 registrants, this role will support the Head of Development in delivering the best possible membership offer for families in the Twins Trust community. You will be supported by a Membership Officer to continually evaluate and improve our membership proposition, giving members a brilliant experience and ensuring we can secure sustainable income for the charity.

Contract: Permanent
Hours: Four-five days per week (30 - 37 hours) Negotiable for the right candidate
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!). We are great at making jobs work around life.
Salary: £35k - £37k pro rata
Reports to: Head of Development 
Work location: Hybrid/remote. Office space in London Bridge, although entirely remote option is fine.
How to apply: CV and covering letter
Closing date: 8th October 2025
Interview dates: First-round interviews will be virtual and take place in September/October on a rolling basis

Purpose of the role

• Accountable for Twins Trust’s annual membership income, delivering a high-quality membership journey through all phases of membership
• Work closely with our Communications Team to develop and implement strategies to attract new members, and lead on retention plans to maximise member satisfaction and loyalty
• Line manage a Membership Officer, guiding them to provide excellent customer service to Twins Trust's members, process all membership income and maintain membership information on the database, Microsoft Dynamics
• Ensure membership processes – including processing income - are efficient, effective and implemented consistently
• Draw intelligence from our membership database, using surveys and analysing data to inform decisions that keep our membership offer fresh and relevant
• Champion the member voice internally, bringing together working groups to continuously improve our offer and ensure members’ needs are reflected in service delivery
• Collaborate with the Comms team to deliver our membership offer on our digital platforms and explore ways to harness technology to deliver what our members want and need in the long term

Ideal candidate

The ideal candidate will have experience in creating and delivering a membership strategy as well as managing the operational aspects of membership processing (database, compliance with codes of practice, data protection and BACS regulations). They should have excellent attention to detail, the ability to think creatively and analytically, excellent digital skills and IT skills, and a can-do attitude.

Person specification

Essential

• Experience of delivering and marketing membership schemes
• Working understanding of admin processes relating to membership
• Ability to influence senior stakeholders and internal colleagues
• Experience working in a CRM and analysing data to inform decision-making, Microsoft Dynamics experience a plus
• Excellent communications skills and attention to detail
• A creative and analytical approach to problem solving
• Strong IT skills, including advanced Excel.
• Enthusiasm for the issues we work on

 

Desirable

• Experience working with online payment/donation platforms, extracting and manipulating data.
• Experience of working with discount providers
• Knowledge of GDPR compliance and data protection
• Experience of creating a strategy around membership schemes
• Line management experience​

The role is within our Policy, Public Affairs and Campaigns team. You'll play a vital role in supporting disabled Londoners to campaign for affordable, accessible transport, and influencing decision-makers to act on the barriers and extra costs we face.

The role will lead on engagement in London, building relationships with our members, Disabled People’s Organisations, and decision makers. You’ll organise campaigns and forums, represent Transport for All at events, and work with TfL, London Councils and boroughs to make transport fairer and more equitable.

We are a small, committed and disabled-led team working to make sure that disabled people’s voices are heard in politics, the media and beyond. This role is central to ensuring lived experience drives systemic change in London’s transport system.

You must be disabled to apply for this role

This role has a genuine occupational requirement of lived experience of disability. This explicitly includes those of us who are Deaf, neurodivergent, chronically ill, have a mental health condition, have age-related impairments, and people with both visible and non-visible impairments. If you do not meet the genuine occupational requirement, your application will not be shortlisted for an interview.

What happens next?

The deadline for applications is 22 September 2025, 9am

Interviews will take place via Zoom on 13-21 October 2025

For an informal discussion about the role, or to receive the documents in alternative formats, please visit our website.

Community Relationship Fundraiser

Hours: full-time 36.25 hours worked between the hours of 8am–6pm Mon-Fri (there is flexibility to adapt the working pattern to suit you)

Working pattern: Remote work with occasional travel as required. Applicants must be based in the UK.

Deadline for applications: 19th September 2025 (we reserve the right to close this vacancy early if we receive a high volume of applications)

Interviews to be conducted: Late September (interviews conducted remotely)

Start date in role: Late October / early November

Rare opportunity: Create lasting change with Brake, the renowned road safety charity.

Who we are: Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly.

What we offer:

- A generous 35 days of annual leave (including bank holidays and 3-day end of year shutdown period, pro-rata for part-time working patterns)

- Annual leave entitlement increases to 37 days following 5 years of service

- Birthday day off

- Enhanced sick pay and compassionate leave

- Death in service benefit

- Pension

- Employee Assistance Programme

- Flexible working

- A rewarding role with purpose

- Be part of a skilled, friendly team with an engaged Board of Trustees 

Who you are: We're searching for a compassionate, and energised, self-starter with competent IT skills to work remotely and outstanding communication skills.

Job purpose:

Reporting to the Fundraising manager & team lead and in the Income Generation team, you will support and guide individuals who raise funds for Brake in our communities, helping them reach their goals and, in turn, raise essential funds for our cause. The Community Relationship Fundraiser plays a key role in developing and growing our community fundraising programme. You will be responsible for inspiring and supporting individuals and groups who undertake community fundraising on behalf of Brake.

You will be supporting Brake's work by increasing income generated from community fundraisers, including individuals, community groups, clubs and associations. Working together with teams across the organisation, you will contribute to a culture of innovation and collaboration to maximise the overall fundraising objectives. 

Make sure you take a look at the job description for further information.

Specifically seeking candidates with:

Essential

• Demonstrate a commitment to ongoing learning and development and to participate in any training relevant to the role and to advance your competencies 

• Previous experience of working successfully within a fundraising role & good knowledge of the charity sector 

• Proven experience of working to and achieving financial targets 

• Strong ability to innovate and drive income growth across different fundraising channels 

• Excellent attention to detail, experience of managing a busy workload, showing resilience, self-motivation, adaptability, working to tight deadlines and meeting your objectives successfully both as an individual and as part of a team 

• A good communicator, with the ability to converse sensitively and empathetically with members of the public, who may be going through current or recent emotional and challenging experiences 

• Good interpersonal and verbal communication skills, professional telephone manner. 

• Flexible, embraces change and development, and can work occasional evenings and weekends when necessary. 

• Proven strong experience of using IT software such as Microsoft Office (Word/Excel/PowerPoint), Outlook, Teams and databases to enhance and improve the delivery of your duties 

• Ability to work proactively and independently 

Desirable

• Ability to analyse data to identify trends and report on findings to support decision making processes 

• Experience of using a CRM database

• Knowledge and understanding of fundraising rules and regulations 

Join our mission: This role is critical in expanding our supporter base, increasing engagement, and maximising fundraising income, ultimately enabling the charity to achieve more.

About us: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.

Apply now: If you're up for a new challenge and have the skills, apply now. We'd like to get to know the real you through your application, not an AI version. If you do use AI to write your cover letter, please check it and make sure it reflects who you are.

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.

Join us today and be part of the solution! 

Key Responsibilities:

Corporate Partnerships & Relationship Management:

• Build, manage, and steward relationships with corporate supporters, focusing on the healthcare, legal, insurance, and life sciences sectors.
• Develop and implement AvMA’s corporate partnerships offer, including sponsorship packages and bespoke opportunities.
• Identify and research new corporate prospects, working with colleagues to make approaches and secure partnerships.
• Lead the ongoing development of AvMA’s corporate fundraising strategy and toolkit, ensuring they reflect best practice and meet organisational needs.

Workplace Giving & Employee Engagement:

• Support and promote employee fundraising initiatives, matched giving, payroll giving, and workplace events.
• Provide companies and staff teams with engaging fundraising materials, advice, and digital resources.
• Develop case studies and impact content to showcase corporate and employee fundraising.

Digital Fundraising & Content Development:

• Create and maintain engaging digital content for the corporate fundraising section of AvMA’s new website.
• Use online platforms and digital channels to promote corporate giving opportunities and events.
• Work with our communications team to integrate corporate messaging into wider campaigns.

Data & Reporting

• Maintain accurate records of all corporate activity and income using Microsoft Dynamics CRM.
• Monitor, analyse, and report on performance against targets.
• Use data insights to improve supporter journeys and maximise income

General

• Attend in-person meetings and events as required (travel expenses covered).
• Contribute to AvMA’s wider fundraising strategy and cross-team projects.
• Undertake other reasonable duties as required.

Are you an experienced L&D professional seeking a new opportunity? Would you like to manage the delivery of the L&D programme for Membership within a leading UK Charity? We would like to hear from you!

We have the opportunity for a Learning and Development Manager to join our People and Organisational Development team to manage, design and deliver the Membership Learning and Development programme at RBL.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

This exciting role will see you managing a small team and working collaboratively to provide quality assurance to all learning material and learning events for our Membership programme.

You will be working directly with our member volunteers across RBL, providing an outstanding level of customer service, whilst collaborating on the development activities to support the wider strategic and operational needs of the Membership Branch and County Network. In addition, you will be supporting and guiding the Country Training Officers on the development of their learning material and learning events.

Reporting to the Head of Learning and Development, key responsibilities will include:

- Lead, design, develop and deliver the Membership L&D Program, offering virtual, in-person, and blended learning interventions
- Establish a structured learning, coaching, and mentoring program to support County Training Officers (CTOs)
- Develop and manage a quality framework to collect relevant quantitative and qualitative management data to assess impact, identify areas for improvement, and capture lessons learned, supporting informed decision-making and continuous learning
- Manage and lead a team of L&D Specialists and an L&D Coordinator
- Collaborate with Membership Services and stakeholders to identify County and Branch development needs, recommending targeted solutions and interventions
- Lead the delivery of exceptional customer service to members by actively listening to their needs and ensuring enquiries are handled promptly and efficiently

This role requires regular travel, weekend and evening work, and overnight stays across the UK (England, Scotland, Wales and Northern Ireland) to deliver learning interventions to meet the needs of colleagues. The expectation is two to three times a month on average and there is also a requirement to attend our London, Haig House office regularly for team meetings and to build relationships with colleagues outside of delivering training.

You will be contracted to your home address, where you will be expected to work when not travelling or at our London office.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 14%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Interview Dates: Thee stage interview process, with first stage virtual (Teams) interviews 13th and 14th October 2025

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

Partnerships Manager

Location: Fully Remote

Salary: £27,992 per annum

Vacancy Type: Permanent, Full Time

Closing Date: 24th September 2025

We have an exciting opportunity for a Partnerships Manager to join our team and grow income from high-net-worth individuals and corporate supporters. You will identify, engage, and steward prospects to secure funding, while developing and implementing long-term relationship and stewardship plans.

You’ll be joining a passionate, fun, and target-driven team in a motivating environment, with the chance to make a real impact on the services we provide.

Key responsibilities include:

• Researching and identifying potential major donors, determining appropriate stewardship pathways, and involving Trustees or staff as needed.
• Implementing stewardship plans for major donors to secure five-figure gifts and above.
• Developing and supporting external fundraising committees to raise funds for local Forward Trust services.
• Researching and approaching potential corporate supporters, cultivating relationships, and securing funding.
• Collaborating across the organisation to develop engagement packages, partnership proposals, and progress reports.
• Managing the Fundraising Officer, providing support, motivation, and guidance.
• Representing Forward Trust at meetings, networking events, and conferences.
• Supporting the Head of Fundraising to develop strategies to maximise income from high-net-worth individuals and corporates.
• Ensuring data in the CRM is accurate, compliant with GDPR, and used effectively to inform fundraising activities.
• Managing and reporting on income and expenditure budgets, liaising with Finance, and contributing to reports for Senior Management and Trustees.
• Collaborating with other fundraising team members and participating in team meetings, supervision, and training.

What We’re Looking For

Essential Skills & Experience:

• Proven track record of major donor fundraising, securing five-figure sums and managing effective stewardship pathways.
• Proven experience in identifying, managing, and growing corporate supporter accounts of at least five figures.
• Experience managing at least one member of staff.
• Skilled at managing high-level relationships internally (Trustees) and externally (high-net-worth individuals).
• Experience managing budgets related to your area of work.
• Proficient in using a CRM or other database to manage contacts.
• Understanding of GDPR principles and their impact on fundraising.
• Excellent verbal and written communication skills, with the ability to explain complex issues clearly and compellingly.
• Strong attention to detail and ability to understand departmental income and expenditure projections.
• Willingness to attend fundraising events, which may be out-of-hours or away from home.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often-interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits:

• Flexible working
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme 
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays 
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter 
• Death in Service Payment (2x annual salary) 
• Critical Illness Insurance (subject to qualifying criteria)

To Apply

If you feel you are a suitable candidate and would like to work for the Forward Trust, please click apply to be redirected to their website to complete your application.

We are looking for a warm, flexible and highly motivated fundraiser to work across all areas of our fundraising, from securing income from trusts and foundations and corporate partners to staying on top of our individual giving. 

You’ll benefit from regular mentoring sessions with an external fundraising consultant and be able to foster close relationships with our board of trustees and other key stakeholders. 

BYO has a very small core team, which you’ll be part of, and a large number of freelancers and external staff that join for programmes, events and performances. Our registered office is at the London Coliseum but day-to-day, when our big
programmes aren’t running, we work remotely. 

You’ll find yourself inputting across the organisation – for an inquisitive and proactive person there are plenty of opportunities to take on more responsibility as we grow. Here at BYO we actively support professional development and are very open to flexible working.