Head of Digital Skills and Capability - Wales

Salary: £65k - £75k (depending on experience)

Location: Wales - at present we do not have a physical office and are all working remotely. Once restrictions ease, we will discuss with our staff any potential blended models of home and office/hub working. We will continue to support remote working where needed.

Term: Fixed term contract to March 2022. We are seeking to secure future funding for CDPS from April 2022 onwards and the role may be extended.

This role is available as a secondment for Welsh public sector employees. Please follow your own organisation’s policy around informing and getting permission from line managers.

The ability to speak and write Welsh is desirable.

Applications may be submitted in Welsh and will not be judged less favourably than those submitted in English.

Summary

About the Centre for Digital Public Services (CDPS)

Here to deliver better public services that work for everyone the Centre for Digital Public Services (Wales) is an arms-length body of Welsh Government setup to enable and support digital transformation of public services in Wales.

The Role

As Head of Digital Skills and Capability you’ll be at the forefront of supporting our remit for digital transformation in Welsh public services. The role will include not just helping build digital transformation skills and confidence of staff in existing roles, but also how to support those who want to move to digital within the Welsh public sector. The role will also look at how we can support workforce planning across the Welsh public sector, making it an employer of choice for people with the appropriate digital skills.

This is a role at the heart of our remit, scaling digital expertise across public services.

What You’ll Do

• Set and deliver the plan for building digital capability, confidence and development across the Welsh public sector that.
• supports existing digital professionals across the Welsh public sector.
• helps reduce any digital skills gaps within the sector.
• builds a shared understanding within the sector of digital transformation, iterative design and user-centered design.
• upskills existing Welsh public sector employees who are new to digital.
• Build strong working relationships with our stakeholders, our users and our business and training partners.
• Develop a culture that focuses on user experience, feedback and data, allowing for continuous improvement of our support and services.
• Design and implement performance measures and key performance indicators to measure the value and success of the digital capability programme, inform future learning and development activities, and demonstrate return on investment.
• Work with digital colleagues in the public, private, academic and third sectors around Wales and wider to identify ways to support people at all experience levels in understanding how increased digital capability can improve their effectiveness, performance and ability to work.
• Provide information on best practice in professional development in the DDaT professions across digital public services in Wales.
• Develop and implement sustainable approaches to apprenticeships, internships, career pathways, and learning and development.
• Call upon a range of external contacts, including suppliers, thought leaders, other professional bodies, and use these relationships to maintain and enhance user-centred, efficient public services.
• Delivering, coordinating and supporting tangible improvements in skills and capability improvements in large and/or complex Welsh public sector organisations.

Who you are

We want to hear from people with skills in

• Building capability and skills development programmes ideally within public services.
• Creating training programmes that meet user needs and requirements, working collaboratively with our stakeholders and potential users of our training services.
• Sharing expertise within the wider digital, data and technology community.
• Analysis, synthesis and integration of quantitative and qualitative data.
• Fluency in spoken and written Welsh (desirable).
• Confident communication: able to persuade; negotiate; influence; network; and collaborate.
• Getting to the heart of an issue, demonstrating expert knowledge in an applied setting.
• Understanding of the political and social landscape of Wales.

You should be

• Naturally curious and able to champion your own learning and development.
• A champion for user-centred practices embedded within agile delivery.
• Respectful in your approach to stakeholders and services who aren’t as familiar with user-centred design.
• Proactive and will take the initiative rather than to see a problem and ignore it.
• Committed to the development of improved digital strategy across Wales.
• Alert to opportunities to improve our teams, tools and processes.

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you, so do please apply.

We are passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, culture and religion.

Benefits

• Generous holiday entitlement - 28 days annual leave plus public holidays.
• 37.5-hour week for all full-time team members.
• Flexible working policy.
• Enhanced contribution to our workplace pension.

How to Apply

To apply, please submit your CV and a covering letter to support your application.

The covering letter should be no more than two sides of A4. Please provide evidence in the letter of your suitability for the role, based on our "Who You Are" section and explain why you are interested in the position and where you saw the job advertised.

Closing date: 30 June, 12:00

The job of a Save the Children’s UK CRM Systems Programme Director is exciting and challenging.

• Do you have proven experience of successfully delivering large and complex scale technology change programmes?
• Do you have a strong track record on large CRM programmes?
• Are you motivated by our vision of creating a world where every child doesn’t just survive, but thrives, and can go on to change the world?

If the answers to these questions are yes, we would love to hear from you!

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children’s unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

Job Purpose

Reporting to the Chief Information Officer, the CRM Systems Programme Director will set the direction of the large-scale and complex programme - a new CRM and customer data management systems (development of a Single Customer View and data imports). The programme will also include a comprehensive review of all supporter interfaces and all CRM activity aimed at driving support engagement.

The CRM programme will be delivered across the organisation and will include process design through to implementation, testing and training, transition to Go Live and hand back to business as usual (BAU).

This project is part of an overall organisational technology change strategy that will drive delivery excellence and agility in our delivery approach as well as transforming the digital experience for our supporters.

As a rights-based organisation, we are committed to anti-racism and actively opposed systemic oppression of any form. The role holder will also support our commitment to celebrate diversity, challenge inequality, and build an inclusive environment for every one of our employees so we can better represent the children we protect.

Product Manager - Wales

Salary: £50k - £55k (depending on experience)

Location: Wales - at present we do not have a physical office and are all working remotely. Once restrictions ease, we will discuss with our staff any potential blended models of home and office/hub working. We will continue to support remote working where needed.

Term: Fixed term contract to March 2022.

This is a fixed term appointment, however there may be the possibility of the role becoming permanent should additional funding be secured.

This role is available as a secondment for Welsh public sector employees. Please follow your own organisation’s policy around informing and getting permission from line managers.

The ability to speak and write Welsh is desirable.

Applications may be submitted in Welsh and will not be judged less favourably than those submitted in English.

Summary

About the Centre for Digital Public Services (CDPS)

Here to deliver better public services that work for everyone the Centre for Digital Public Services (Wales) is an arms-length body of Welsh Government setup to enable and support digital transformation of public services in Wales.

We work with colleagues across the public sector in Wales to deliver services that are accessible to everyone and ensure the people that design and deliver the services have the skills, capability and support they need.

The Role

As Product Manager supporting the Head of Digital Skills and Capability you will be responsible for the development of our skills and capability work.

As an experienced practitioner, you'll also identify and bring inspiration and best practices from the product management community to shape and improve how we work.

You’ll be an advocate for user-centered design within an agile framework, and be able to play back product design choices.

What You’ll Do

Your work will focus on what the training and support offering could look like for the leadership and teams/squads the Centre supports within the Welsh Public Sector.

• Identify and build strong relationships with users, stakeholders and partner organisations, influencing and collaborating with them to develop accessible products and services.
• Develop an expert understanding of the user needs and champion these in the delivery of your product.
• Drive the definition and prioritisation for solutions and features across the end-to-end journey or journey step.
• Develop and prioritise a product backlog, writing good user stories and making decisions based on evidence and user needs.
• Set measurable business goals for your product and report against them.
• Ensure your products meet Digital Service Standards and apply principles that help to maximise value and ensure great user experiences.
• Manage relationships between your team and others to ensure consistency and share good practice.
• Prioritise and refine high-level requirements of single features and solutions in the end-to-end journey.
• Represent CDPS and our skills and training work steams, both internally and externally, running demos and workshops, blogging, and speaking at events
• Coach and mentor CDPS staff on agile product management.
• Be an agile and product development evangelist, sharing best practice and learnings with other Welsh public sector colleagues.

Who you are

We want to hear from people with skills in

• Significant experience of agile product management.
• Meeting the needs of users, understanding individual challenges and wider context.
• Using analytics, user feedback and user research to evaluate and improve products and services.
• Building relationships with stakeholders to understand their goals and working with them to improve products and services.
• Providing feedback to and mentoring others to make sure they’re delivering quality work.
• Working on the development and implementation of the product roadmap.
• Strong knowledge of best practices in product management and development.
• Ability to define product strategy providing guidance to others on working in the strategic context.
• Good time management and the ability to work autonomously.
• Communication: able to persuade, negotiate, influence, network and collaborate.
• Getting to the heart of an issue quickly and clearly, demonstrating expert knowledge in an applied setting.
• Understanding of the political and social landscape of Wales.

You should be

• Naturally curious and able to champion your own learning and development.
• A champion for user-cantered practices embedded within agile delivery.
• Respectful in your approach to stakeholders and services who aren’t as familiar with user-centred design.
• Proactive and will take the initiative rather than to see a problem and ignore it.
• Committed to the development of improved digital strategy across Wales.
• Alert to opportunities to improve our teams, tools and processes.

DDaT skills required for this role

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you, so do please apply.

We are passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, culture and religion

Benefits

• Generous holiday entitlement - 28 days annual leave plus public holidays.
• 37.5-hour week for all full-time team members.
• Flexible working policy.
• Enhanced contribution to our workplace pension.

How to Apply

To apply, please submit your CV and a covering letter to support your application.

The covering letter should be no more than two sides of A4. Please provide evidence in the letter of your suitability for the role, based on our "Who You Are" section and explain why you are interested in the position and where you saw the job advertised.

Closing date: 30 June, 12:00

Join our team in Wales and work with other Development Officers across the country to ensure that our members receive outstanding support and development, including advice, resources, training, forums and events. The post has come available on a fixed term basis while our Development Officer in Wales is seconded to another role.  The fixed term will end in March 22.

If you like the sound of interacting with our members to improve our services and advocating for community transport, get in touch.

To apply we will need the following from you:

1. A personal statement that demonstrates how you meet the requirements set out in the ‘Experience’ section of the Person Specification and what you think you will bring to the role.
2.  An up to date, detailed CV including all relevant employment history and expertise
3.  A completed Equal Opportunities Form which can be downloaded from CTA's website.

Content Designer - Wales

Salary: £30 - £47K depending on experience

Location: Wales – at present we do not have a physical office and are all working remotely. Once restrictions ease, we will discuss with our staff any potential blended models of home and office/hub working. We will continue to support remote working where needed.

Term: Fixed term contract to March 2022.

This is a fixed term appointment, however there may be the possibility of the role becoming permanent should additional funding be secured.

This role is available as a secondment for Welsh public sector employees. Please follow your own organisation’s policy around informing and getting permission from line managers.

Summary

About the Centre for Digital Public Services (CDPS)

Here to deliver better public services that work for everyone the Centre for Digital Public Services (Wales) is an arms-length body of Welsh Government setup to enable and support digital transformation of public services in Wales.

We work with colleagues across the public sector in Wales to deliver services that are accessible to everyone and ensure the people that design and deliver the services have the skills, capability and support they need.

We’re creating a blended team of digital experts made up of permanent staff, fixed term appointments, secondments from the Welsh public sector and suppliers to work together to deliver our aims.

The Role

Reporting into the Head of Communications and Engagement, as a content designer you'll be expected to ensure quality, innovation and creativity in how the CDPS approaches all aspects of content design. You will be able to work autonomously, and have experience working on accessible user centred content design. You’ll have the ability to lead on specific areas of work, collaborate with wider team members and manage the content production, sign off and approvals.

You will be working across a number of projects, including our website, our playbooks and other content, not all digital. You’ll know how to create accessible and inclusive content across a variety of formats and will understand information architecture as much as creating engaging copy.

What You’ll Do

• Work alongside members of the CDPS team influencing and collaborating to improve content quality.
• Create and improve user-centred content efficiently and to a high standard.
• Establish consistency and good practice across all content creation.
• Design content, implementing the appropriate style and standards, to meet user needs and business standards, creating a clear, joined up customer journey for those engaging with CDPS content. Ensure appropriate content is shown to a user in the right place and in the best format.
• Ensuring all content assets are user-focused, accurate, optimised appropriately (e.g. for search), and meet relevant design, style and accessibility guidelines.
• Work to the Wales’ Digital Service Standards.
• Lead conversations around content design standards and patterns across the Welsh public sector.
• Own and manage content for the CDPS website (including Knowledge Sharing content).
• monitor and improve content based on user feedback, research and data.
• Work effectively with subject matter experts, stakeholders and partners to deliver clear, relevant content.
• Ensure all content assets are user-focused, accurate, optimised appropriately (e.g. for search), and meet relevant design, style and brand guidelines.
• Lead the content design community of practice promoting user-focused content design across public services in Wales.

Who you are

We want to hear from people with skills in:

• Creating, improving, publishing and managing high-quality, user-centred content.
• Understanding which tools or methods to use, meeting the needs of users across a variety of channels, and offering insight and expertise in how user needs change over time.
• Using analytics, user feedback and user research to evaluate and improve content.
• Building relationships with stakeholders to understand their goals and working with them to improve user journeys and content quality.
• Understanding the difference between content design and copywriting.
• Implementing and feeding into content strategy.
• Reviewing and improving processes and working with content publishing systems.
• Understanding and applying agile working practices.
• Content design within a public service setting.
• Adept at providing simple, clear content to communicate complex issues.
• Good time management and the ability to work autonomously.
• Communication: able to persuade, negotiate, influence, network; and collaborate.
• Getting to the heart of an issue quickly and clearly, demonstrating expert knowledge in an applied setting.
• Understanding of the political and social landscape of Wales.
• Fluency in spoken and written Welsh (desirable).

You should be

• Naturally curious and able to champion your own learning and development.
• A champion for user-centered practices.
• Respectful in your approach to stakeholders and services who aren’t as familiar with user-centred design.
• Proactive and will take the initiative rather than to see a problem and ignore it.
• Committed to the development of improved digital strategy across Wales.
• Alert to opportunities to improve our teams, tools and processes If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you, so do please apply.

DDAT skills required for this role

We are passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, Welsh language choice, culture and religion

Benefits

• Generous holiday entitlement - 28 days annual leave plus public holidays.
• 37.5 hour week for all full-time team members.
• Flexible working policy.
• Enhanced contribution to our workplace pension.

How to Apply

To apply, please submit your CV and a covering letter to support your application.

The covering letter should be no more than two sides of A4. Please provide evidence in the letter of your suitability for the role, based on our “Who You Are” section and explain why you are interested in the position and where you saw the job advertised

The role

An exciting opportunity has arisen to join a lively, dynamic, and driven Community and Events Team. Over the last decade, Breast Cancer Now has built up a strong events function, with Community and Events currently accounting for nearly a quarter of the charity’s overall voluntary income.

However, this past year has been incredibly challenging within the charity events sector, with many of our live events on hold until social distancing measures ease. At Breast Cancer Now we were quick to respond, pivoting to virtual events and developing a sector leading virtual challenges programme that delivered meaningful fundraising events for our supporters throughout the pandemic whilst raising vital funds for the charity.

We are now looking to continue to grow this new and exciting area of our work.

You will play a key role within the Community and Events Team to support the delivery of our innovative virtual challenges on behalf of the organisation, delivering a high value range of events and maximising supporter experiences and retention.

You will project manage some aspects of the events, building excellent relationships both internally and with key event suppliers and platforms.

With the support of the Events Manager and working with the Digital and Strategic Insights Team, you will deliver impactful and innovative supporter care to build the engagement of our virtual fundraisers, whilst supporting the overall delivery and scoping of our virtual events portfolio to position us as the go-to charity for virtual events.

About you

You will have experience delivering virtual challenge events and building excellent supporter journeys to improve conversion, fundraising per head and long-term support.

Your experience using Facebook as an engagement tool, as well as your excellent communication skills will drive our virtual challenges from strength to strength. Your ability to provide high quality customer care whilst working in a busy and fast-paced environment will be critical in this role.

You will have a high attention to detail and a passion for virtual events fundraising and the wider charity sector.

About us

We’re Breast Cancer Now, the charity that’s steered by world-class research and powered by life-changing care. We’re here for anyone affected by breast cancer, the whole way through, providing support for today and hope for the future.

We’re that trusted friend that people affected by breast cancer turn to for caring support when they need it most. The expert authority on breast cancer research who is making breakthroughs and driving forward progress. And a vehicle for change, acting now to make sure anyone affected by breast cancer gets the best possible treatment and care.

We believe that we can change the future of breast cancer and make sure that, by 2050, everyone diagnosed with the disease lives – and is supported to live well. But we need to act now.

Please note that currently Breast Cancer Now is following Government guidelines regarding working from home. Although the role is office based, at present the expectation is that once restrictions are eased, we will follow a blended approach between office and home working. This role can be based in any of our offices – London, Cardiff, Sheffield, or Glasgow. Should you have any queries with regards to this please email us in the first instance, using the contact details provided by clicking on the apply button.

Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.

Closing date Wednesday 7 July 2021 at 11:59pm

Interview date Tuesday 13 July 2021 (virtual)